CN110942567A

CN110942567A - Self-service equipment data processing method, device and system

Info

Publication number: CN110942567A
Application number: CN201911198997.5A
Authority: CN
Inventors: 吴亚骏
Original assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Current assignee: China Construction Bank Corp; CCB Finetech Co Ltd
Priority date: 2019-11-29
Filing date: 2019-11-29
Publication date: 2020-03-31

Abstract

The embodiment of the application provides a self-service equipment data processing method, a device and a system, wherein the method comprises the following steps: generating corresponding service element requirement information according to a service handling instruction sent by a user; converting the service element requirement information into a requirement information image and displaying the requirement information image so that the mobile terminal scans the requirement information image to acquire the service element requirement information and sends the received service element information which is input by the user and corresponds to the service element requirement information to a server side; sending a service element information request to the server to acquire the service element information, and performing service processing according to the service element information; the method and the device can effectively improve the efficiency of handling the business on the self-service equipment by the client and the safety of the client information.

Description

Self-service equipment data processing method, device and system

Technical Field

The application relates to the field of data processing, in particular to a self-service equipment data processing method, device and system.

Background

The self-service device is a special device for providing self-service transaction for users, such as an intelligent teller machine, an automatic teller machine, etc. in the banking field. Compared with the traditional mode of manually processing all transaction requests, the self-service equipment can save labor and improve the business handling efficiency.

The inventor finds that when a client transacts business on a self-service device, a plurality of business elements are often required to be filled in, such as the most common bank transfer business, and the business elements required to be input by the client in the transaction process at least comprise: the method comprises the following steps that information such as a payee account number, a payee account name, a payee bank, a collection point, a transfer appendix and the like is provided, when a customer fills in the information, a bank worker can only guide the information and cannot help the customer to fill in the information, and the problems that the customer cannot use a self-service equipment keyboard, the filling content is excessive, the filling speed is low, privacy data is leaked and the like exist.

Disclosure of Invention

Aiming at the problems in the prior art, the application provides a self-service equipment data processing method, device and system, which can effectively improve the efficiency of business handling of customers on self-service equipment and the safety of customer information.

In order to solve at least one of the above problems, the present application provides the following technical solutions:

in a first aspect, the present application provides a self-service device data processing method, including:

generating corresponding service element requirement information according to a service handling instruction sent by a user;

converting the service element requirement information into a requirement information image and displaying the requirement information image so that the mobile terminal scans the requirement information image to acquire the service element requirement information and sends the received service element information which is input by the user and corresponds to the service element requirement information to a server side;

and sending a service element information request to the server side to acquire the service element information, and performing service processing according to the service element information.

Further, still include:

generating a first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by a user;

sending the first current service identifier to the server side so that the server side establishes an association relationship between the first current service identifier and the service element information sent by the mobile terminal;

and sending a service element information request containing the first current service identifier to the server so as to acquire the service element information corresponding to the first current service identifier.

Further, the generating a first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by a user includes:

encrypting the service element requirement information according to a preset secret key and a preset encryption algorithm;

and setting the service element requirement information subjected to the encryption processing as the first current service identifier.

In a second aspect, the present application provides a self-service device data processing method, including: the method comprises the following steps:

scanning a demand information image displayed on self-service equipment, and acquiring corresponding business element demand information, wherein the demand information image is obtained by generating corresponding business element demand information by the self-service equipment according to a business handling instruction sent by a user and converting the business element demand information;

and receiving service element information corresponding to the service element requirement information input by a user, and sending the service element information to a server side so that the self-service equipment sends a service element information request to the server side to acquire the service element information, and performing service processing according to the service element information.

Further, the receiving the service element information corresponding to the service element requirement information, which is input by the user, includes:

calling a corresponding information filling template according to the service type in the acquired service element demand information, and generating an information filling page according to the information filling template;

and receiving the service element information input by the user on the information filling page.

Further, the receiving of the service element information input by the user on the information filling page includes:

judging whether the content information input by the user on the information filling page conforms to the format condition of the information filling template;

and if so, splicing all the content information to form the service element information, and otherwise, returning a format error instruction.

Further, still include:

setting the encrypted service element requirement information as the second current service identifier;

and sending the second current service identifier and the service element information to a server side together, so that the server side establishes an association relationship between the service element information and a first current service identifier which is prestored locally and is consistent with the second current service identifier.

In a third aspect, the present application provides a self-service device data processing method, including:

receiving service element information sent by a mobile terminal, wherein the service element information is obtained by converting a requirement information image which is generated by the self-service equipment according to a service handling instruction sent by a user and corresponds to the service element requirement information after the mobile terminal scans the requirement information image displayed on the self-service equipment and obtains the corresponding service element requirement information;

receiving a service element information request sent by self-service equipment, and sending the service element information to the self-service equipment so that the self-service equipment performs service processing according to the service element information.

Further, still include:

receiving and storing a first current service identifier sent by the self-service equipment;

receiving service element information and a second current service identifier sent by the mobile terminal, and establishing an association relationship between the service element information and a first current service identifier which is locally pre-stored and is consistent with the second current service identifier;

receiving a service element information request which is sent by self-service equipment and contains a first current service identifier, and returning service element information corresponding to the first current service identifier to the self-service equipment.

In a fourth aspect, the present application provides a self-service device data processing apparatus, including:

the element requirement determining module is used for generating corresponding service element requirement information according to a service handling instruction sent by a user;

the demand image display module is used for converting the service element demand information into a demand information image and displaying the demand information image so that the mobile terminal scans the demand information image to acquire the service element demand information and sends the received service element information which is input by the user and corresponds to the service element demand information to the server side;

and the element information acquisition module is used for sending a service element information request to the server so as to acquire the service element information and perform service processing according to the service element information.

Further, still include:

a first identifier determining unit, configured to generate a first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by a user;

a first identifier sending unit, configured to send the first current service identifier to the server, so that the server establishes an association relationship between the first current service identifier and service element information sent by the mobile terminal;

and the element information request unit is used for sending a service element information request containing the first current service identifier to the server so as to acquire service element information corresponding to the first current service identifier.

Further, the first identification determination unit includes:

the first encryption subunit is used for encrypting the service element requirement information according to a preset secret key and a preset encryption algorithm;

and the first identifier determining subunit is configured to set the encrypted service element requirement information as the first current service identifier.

In a fifth aspect, the present application provides a self-service device data processing apparatus, including:

the system comprises a demand information acquisition module, a service element processing module and a service element processing module, wherein the demand information acquisition module is used for scanning a demand information image displayed on self-service equipment and acquiring corresponding service element demand information, and the demand information image is obtained by generating the corresponding service element demand information for the self-service equipment according to a service handling instruction sent by a user and converting the service element demand information;

and the element information forwarding module is used for receiving the service element information corresponding to the service element requirement information input by the user and sending the service element information to the server so that the self-service equipment sends a service element information request to the server to acquire the service element information and perform service processing according to the service element information.

Further, the element information forwarding module includes:

the template calling unit is used for calling a corresponding information filling template according to the service type in the acquired service element demand information and generating an information filling page according to the information filling template;

and the information receiving unit is used for receiving the service element information input by the user on the information filling page.

Further, the information receiving unit includes:

the format judging subunit is used for judging whether the content information input by the user on the information filling page conforms to the format condition of the information filling template;

and the format judgment result processing subunit is used for splicing the content information to form the service element information if the content information input by the user on the information filling page conforms to the format condition of the information filling template, and otherwise, returning a format error instruction.

Further, still include:

the second encryption unit is used for encrypting the service element requirement information according to a preset secret key and a preset encryption algorithm;

a second identifier determining unit, configured to set the encrypted service element requirement information as the second current service identifier;

and the second identifier sending unit is used for sending the second current service identifier and the service element information to a server side together, so that the server side establishes an association relationship between the service element information and a first current service identifier which is prestored locally and is consistent with the second current service identifier.

In a sixth aspect, the present application provides a self-service device data processing apparatus, including:

the element information receiving module is used for receiving service element information sent by a mobile terminal, wherein the service element information is input by a user corresponding to the service element requirement information after the mobile terminal scans a requirement information image displayed on self-service equipment and acquires the corresponding service element requirement information, and the requirement information image is obtained by converting the self-service equipment after the self-service equipment generates the corresponding service element requirement information according to a service handling instruction sent by the user;

the request processing module is used for receiving a service element information request sent by self-service equipment and sending the service element information to the self-service equipment so that the self-service equipment can perform service processing according to the service element information.

Further, still include:

the self-service equipment data receiving unit is used for receiving and storing a first current service identifier sent by the self-service equipment;

a mobile terminal data receiving unit, configured to receive service element information and a second current service identifier sent by the mobile terminal, and establish an association relationship between the service element information and a locally pre-stored first current service identifier that is consistent with the second current service identifier;

and the self-service equipment data returning unit is used for receiving a service element information request which is sent by the self-service equipment and contains a first current service identifier, and returning the service element information corresponding to the first current service identifier to the self-service equipment.

In a seventh aspect, the present application provides a self-service device data processing system, including: the system comprises a mobile terminal, self-service equipment and a server; the mobile terminal is connected with the self-service equipment and the server, and the self-service equipment is connected with the server;

the self-service device comprises:

the demand image display module is used for converting the service element demand information into a demand information image and displaying the demand information image;

the element information acquisition module is used for sending a service element information request to the server side so as to acquire the service element information and perform service processing according to the service element information;

the mobile terminal includes:

the system comprises a demand information acquisition module, a service element display module and a service element display module, wherein the demand information acquisition module is used for scanning a demand information image displayed on self-service equipment and acquiring corresponding service element demand information;

the element information forwarding module is used for receiving the service element information which is input by a user and corresponds to the service element requirement information, and sending the service element information to the server side;

the server includes:

the element information receiving module is used for receiving the service element information sent by the mobile terminal;

and the request processing module is used for receiving a service element information request sent by self-service equipment and sending the service element information to the self-service equipment.

In an eighth aspect, the present application provides an electronic device, including a memory, a processor, and a computer program stored in the memory and executable on the processor, where the processor implements the steps of the self-service device data processing method when executing the program.

In a ninth aspect, the present application provides a computer readable storage medium having stored thereon a computer program which, when executed by a processor, performs the steps of the self-service device data processing method described.

According to the technical scheme, the self-service equipment generates corresponding service element demand information according to a service handling instruction sent by a user, converts the service element demand information into a demand information image and displays the demand information image, so that the user can scan the demand information image through a mobile terminal to obtain the service element demand information, inputs the corresponding service element information on the mobile terminal according to the service element demand information, the mobile terminal sends the service element information to a server side for storage, the self-service equipment sends a service element information request to the server side to obtain the service element information and carries out service processing according to the service element information, and the step of inputting the service element information by the user is transferred to the mobile terminal, therefore, user experience and service handling efficiency can be improved, the self-service equipment does not directly communicate with the mobile terminal, but is forwarded through the server, and therefore safety of client information can be improved.

Drawings

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings needed to be used in the description of the embodiments or the prior art will be briefly introduced below, and it is obvious that the drawings in the following description are some embodiments of the present application, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.

Fig. 1 is a schematic flow chart of a data processing method of a self-service device in an embodiment of the present application;

FIG. 2 is a second schematic flow chart illustrating a data processing method of a self-service device according to an embodiment of the present application;

FIG. 3 is a third schematic flow chart of a data processing method of a self-service device in the embodiment of the present application;

FIG. 4 is a fourth schematic flowchart of a data processing method of a self-service device in the embodiment of the present application;

FIG. 5 is a fifth flowchart illustrating a data processing method of a self-service device in an embodiment of the present application;

FIG. 6 is a sixth schematic flow chart illustrating a data processing method of the self-service device in the embodiment of the present application;

FIG. 7 is a seventh schematic flow chart illustrating a data processing method of a self-service device according to an embodiment of the present application;

FIG. 8 is an eighth schematic flowchart of a data processing method of a self-service device in an embodiment of the present application;

FIG. 9 is a ninth schematic flowchart illustrating a data processing method of a self-service device according to an embodiment of the present application;

FIG. 10 is a tenth flowchart of a data processing method of a self-service device in an embodiment of the present application;

FIG. 11 is one of the block diagrams of the data processing device of the self-service apparatus in the embodiment of the present application;

FIG. 12 is a second block diagram of a self-service device data processing apparatus according to an embodiment of the present application;

FIG. 13 is a third block diagram of a data processing device of a self-service apparatus in an embodiment of the present application;

FIG. 14 is a fourth block diagram of the data processing device of the self-service apparatus in the embodiment of the present application;

FIG. 15 is a fifth diagram of the structure of a data processing device of a self-service apparatus in the embodiment of the present application;

FIG. 16 is a sixth block diagram of a self-service device data processing apparatus according to an embodiment of the present application;

FIG. 17 is a seventh block diagram of a self-service device data processing apparatus in an embodiment of the present application;

FIG. 18 is an eighth block diagram of a self-service device data processing apparatus in an embodiment of the present application;

FIG. 19 is a ninth illustration of a block diagram of a self-service device data processing apparatus in an embodiment of the present application;

FIG. 20 is a schematic diagram of a self-service device data processing system in an embodiment of the present application;

fig. 21 is a schematic structural diagram of an electronic device in an embodiment of the present application.

Detailed Description

In order to make the objects, technical solutions and advantages of the embodiments of the present application clearer, the technical solutions in the embodiments of the present application will be clearly and completely described below with reference to the drawings in the embodiments of the present application, and it is obvious that the described embodiments are some embodiments of the present application, but not all embodiments. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present application.

Considering that in the prior art, when a client transacts business on a self-service device, a plurality of business elements, such as the most common bank transfer business, are often required to be filled in, the business elements required to be input by the client during the transaction process at least comprise: the application provides a self-service equipment data processing method, a device and a system, wherein self-service equipment generates corresponding business element requirement information according to a business handling instruction sent by a user, converts the business element requirement information into a requirement information image for display, so that the user can scan the requirement information image through a mobile terminal to obtain the business element requirement information, inputs corresponding business element information on the mobile terminal according to the business element requirement information, and the mobile terminal sends the business element information to a server for storage, the self-service equipment sends a service element information request to the server side to obtain the service element information and process the service according to the service element information, the step of inputting the service element information by a user is transferred to the mobile terminal, so that the user experience and the service processing efficiency can be improved, and the self-service equipment is not directly communicated with the mobile terminal but transferred through the server side, so that the safety of client information can be improved.

In order to effectively improve the efficiency of a client handling business on self-service equipment and the security of client information, the application provides an embodiment of a self-service equipment data processing method, an execution main body is self-service equipment, and referring to fig. 1, the self-service equipment data processing method specifically includes the following contents:

step S101: and generating corresponding service element requirement information according to the service handling instruction sent by the user.

It is understood that the self-service device may authenticate the user by using an existing authentication method before step S101, for example, inputting an account name or an account password, and the application is not limited to a specific method for identifying the user.

It is understood that the user may perform a touch operation on the self-service device to send various instructions and information to the self-service device, and the service processing instruction may be an initiating instruction for starting the data processing method of the present application, for example, the user selects a "perform mobile phone filling" button on the self-service device.

It can be understood that the self-service device can obtain the current service type of the service being handled by the user in real time, for example, one current service type is "in-line transfer", and the other current service type is "cross-line transfer", when the self-service device receives a service handling instruction sent by the user, the self-service device can generate corresponding service element requirement information by combining the current service type which can be obtained in real time, the service element requirement information is information which is required by the user to handle the current service type, for example, when one service type is "cross-line transfer", the service element requirement information may include "payee account number", "payee account name", "payee bank", "cash register site", "transfer mode", "transfer statement" and "fund usage", and meanwhile, the service element requirement information may further include "element ID", and, The service element requirement information display method comprises an input mode, an input-required mode and a maximum length, wherein the element ID is used for identifying data in the data transmission process, the input mode is a mode of the service element requirement information when being displayed, such as an input box or a drop-down list, and the input-required mode and the maximum length are used for carrying out format verification on data input by a user to ensure the reliability of the data.

Step S102: and converting the service element requirement information into a requirement information image and displaying the requirement information image so that the mobile terminal scans the requirement information image to acquire the service element requirement information and sends the received service element information which is input by the user and corresponds to the service element requirement information to a server side.

It is understood that the service element requirement information may be converted into an image (i.e., the requirement information image) that can be recognized, such as a two-dimensional code or a bar code, and the requirement information image is displayed on the display device of the self-service apparatus.

Optionally, the user may scan a demand information image displayed on the self-service device through a mobile terminal, and obtain service element demand information included in the image, and it can be known from the above description that the service element demand information is information that the user must provide for handling a current service type, so that the user may input corresponding information (i.e., the service element information) on the mobile terminal, and meanwhile, in order to ensure that the service element information input by the user is not intercepted and tampered in the data transmission process, the mobile terminal may first send the service element information to the server for storage, and does not send the service element information to the self-service device.

Step S103: and sending a service element information request to the server side to acquire the service element information, and performing service processing according to the service element information.

It can be understood that the self-service device may send a service element information request to the server terminal in a polling manner to obtain service element information that is input by a user through the mobile terminal and uploaded to the server terminal through the mobile terminal, and when the self-service device successfully obtains the service element information, the self-service device may continue to perform the next service processing accordingly.

As can be seen from the above description, the self-service device data processing method provided in this embodiment of the present application can generate corresponding service element requirement information according to a service handling instruction sent by a user through a self-service device, convert the service element requirement information into a requirement information image, and display the requirement information image, so that the user can scan the requirement information image through a mobile terminal to obtain the service element requirement information, and input corresponding service element information on the mobile terminal according to the service element requirement information, the mobile terminal then sends the service element information to a server for storage, the self-service device sends a service element information request to the server to obtain the service element information, and performs service processing according to the service element information, since the step of inputting the service element information by the user is transferred to the mobile terminal, therefore, user experience and service handling efficiency can be improved, the self-service equipment does not directly communicate with the mobile terminal, but is forwarded through the server, and therefore safety of client information can be improved.

In order to improve the security of the client information in the transmission process, in an embodiment of the self-service device data processing method of the present application, referring to fig. 2, the following may be further included:

step S201: and generating a first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by a user.

Optionally, the service element requirement information is information that needs to be provided by the user for handling the current service type, and may further include other information that is needed when the page is displayed, in an example, when the service handling instruction (i.e., the current service type) is "transfer across banks", the service element requirement information is specifically referred to in table 1:

table 1 service element requirement information

Business element	Element ID	Input mode (code)	Whether or not to transport	Maximum length
					Payee account	skrzh	Input frame (input)	Is that	20
Payee name	skrhm	Input frame (input)	Is that	20
					Bank for collecting money	skyh	Input (input)	Whether or not	30
Money collection network	skwd	Input (input)	Whether or not	60
					Transfer mode	zzfs	Drop-down list (select)	Is that	2
Account transfer postscript	zzfy	Input frame (input)	Whether or not	600
					Use of funds	zzyt	Drop-down list (select)	Whether or not	2

Alternatively, when one service element is filled in on the mobile terminal, it can be spliced with other service elements by the form 'element ID | input mode | whether | max length' must be input, a plurality of elements are separated by '&', and after the splicing of each service element is completed, the client ID is spliced again, also separated by '& &'. For example, a customer in-line transfer in the current period with a customer ID of '123456789', the service elements to be filled are payee account number, payee account name, transfer method, and transfer appendix, and the first current service identifier generated by the kiosk may be "skrzh | input |1|20& & skrhm | input |1|20& & zzfs | select |1|2& & zzfy | input |0|600& & 123456789".

Step S202: and sending the first current service identifier to the server so that the server establishes an association relationship between the first current service identifier and the service element information sent by the mobile terminal.

Optionally, after receiving the first current service identifier sent by the self-service device, the server segment may add a row of records in the database, use the first current service identifier as a main key, and add a column of contents to be filled, wait for the user to fill in the service element information through the mobile terminal, send the service element information to the server segment, store the field of the contents to be filled, and complete establishment of the association relationship between the first current service identifier and the service element information.

Step S203: and sending a service element information request containing the first current service identifier to the server so as to acquire the service element information corresponding to the first current service identifier.

Optionally, the self-service device may send a query request to the server segment in a polling manner by taking the first current service identifier generated by the self-service device as a query condition, where a polling interval may be 1 second once and 120 times of polling at most until the service element information or the information request corresponding to the first current service identifier is successfully acquired.

In order to further improve the security of the customer information in the transmission process, in an embodiment of the self-service device data processing method of the present application, referring to fig. 3, the following may be further included:

step S301: and encrypting the service element requirement information according to a preset secret key and a preset encryption algorithm.

Optionally, the preset key and the preset encryption algorithm may be stored locally in the self-service device, and the same preset key and preset encryption algorithm may also be stored on the mobile terminal of the user, where the encryption algorithm may be encryption of the existing MD5, and the preset key may be used as an encryption parameter of the preset encryption algorithm.

Step S302: and setting the service element requirement information subjected to the encryption processing as the first current service identifier.

In order to effectively improve the efficiency of a client handling business on self-service equipment and the security of client information, the application provides an embodiment of a self-service equipment data processing method, an execution main body is a mobile terminal, and referring to fig. 4, the self-service equipment data processing method specifically includes the following contents:

step S401: the method comprises the steps of scanning a demand information image displayed on self-service equipment, and acquiring corresponding business element demand information, wherein the demand information image is obtained by the self-service equipment generating the corresponding business element demand information according to a business handling instruction sent by a user and converting the business element demand information.

It can be understood that the service element requirement information may be converted into an image (i.e., the requirement information image) capable of being identified, such as a two-dimensional code or a barcode, and the requirement information image is displayed on the display device of the self-service device, and the mobile terminal may identify the requirement information image through its own image acquisition and identification unit to obtain the service element requirement information contained in the image.

Step S402: and receiving service element information corresponding to the service element requirement information input by a user, and sending the service element information to a server side so that the self-service equipment sends a service element information request to the server side to acquire the service element information, and performing service processing according to the service element information.

It can be understood that, as can be seen from the above description, the service element requirement information is information that needs to be provided by a user for handling a current service type, so that the user can input corresponding information (i.e., the service element information) on a mobile terminal, and meanwhile, in order to ensure that the service element information input by the user is not intercepted and tampered in the data transmission process, the mobile terminal can first send the service element information to a server side for storage, and not to a self-service device.

In order to improve the convenience of the customer when filling in the service element information, in an embodiment of the self-service device data processing method of the present application, referring to fig. 5, the following may be further included:

step S501: and calling a corresponding information filling template according to the service type in the acquired service element requirement information, and generating an information filling page according to the information filling template.

Optionally, the service element requirement information may include a corresponding service type, such as "inline transfer" or "cross-line transfer", in order to improve the convenience of the customer in filling in the service element information, the mobile terminal may call different information filling templates according to different service types to generate different information filling pages for the user to fill in the information, for example, according to table 1 of the above step S201, 7 service element types may be generated, and the input mode of each service element type is determined according to the "input mode" in table 1, for example, the service element type is "payee account", an "input box" is set on the information filling page according to the corresponding input mode, and for example, if the type of the service element is "transfer mode", a "pull-down list" is set on the information filling page according to the corresponding input mode.

Step S502: and receiving the service element information input by the user on the information filling page.

In order to improve the accuracy and reliability of the service element information, in an embodiment of the self-service device data processing method of the present application, referring to fig. 6, the following may be further included:

step S601: and judging whether the content information input by the user on the information filling page conforms to the format condition of the information filling template.

Step S602: and if so, splicing all the content information to form the service element information, and otherwise, returning a format error instruction.

Optionally, when the user inputs information on the information filling page, format compliance determination may be performed on the information input by the user to improve accuracy and reliability of the business element information, and specific rules of the format compliance determination may be preset in correspondence with the information filling template, for example, a character non-null determination and a character overrun determination, and only input information that passes the format compliance determination is set as the business element information.

In order to enable the service element information filled in by the client at the mobile terminal to correspond to the current service requirement on the self-service device one to one, in an embodiment of the self-service device data processing method of the present application, referring to fig. 7, the following contents may also be specifically included:

step S701: and encrypting the service element requirement information according to a preset secret key and a preset encryption algorithm.

Optionally, the preset key and the preset encryption algorithm may be stored locally in the mobile terminal, and the self-service device may also store the same preset key and preset encryption algorithm, where the encryption algorithm may be encryption of the existing MD5, and the preset key may be used as an encryption parameter of the preset encryption algorithm.

Step S702: and setting the service element requirement information subjected to the encryption processing as the second current service identifier.

Step S703: and sending the second current service identifier and the service element information to a server side together, so that the server side establishes an association relationship between the service element information and a first current service identifier which is prestored locally and is consistent with the second current service identifier.

It can be understood that, before the mobile terminal sends the second current service identifier to the server, the server locally stores the first current service identifier sent by the self-service device, and since the preset key and the preset encryption algorithm stored in both the mobile terminal and the self-service device are the same, the first current service identifier and the second current service identifier are also the same, so that the server can establish an association relationship between the service element information sent by the mobile terminal and the first current service identifier, for example, the first current service identifier stored in the server is a, the mobile terminal sends the second service identifier B and the service element information C to the server, and since a is equal to B, the server can establish an association relationship between a and C.

In order to effectively improve the efficiency of a client handling business on a self-service device and the security of client information, the application provides an embodiment of a self-service device data processing method, where an execution main body is a server side, see fig. 8, and the self-service device data processing method specifically includes the following contents:

step S801: receiving service element information sent by a mobile terminal, wherein the service element information is obtained by converting a requirement information image which is displayed on self-service equipment and scanned by the mobile terminal and is input by a user corresponding to the service element requirement information after the corresponding service element requirement information is obtained.

Step S802: receiving a service element information request sent by self-service equipment, and sending the service element information to the self-service equipment so that the self-service equipment performs service processing according to the service element information.

In order to enable the service element information filled in by the client at the mobile terminal to correspond to the current service requirement on the self-service device one to one, in an embodiment of the self-service device data processing method of the present application, referring to fig. 9, the following contents may also be specifically included:

step S901: and receiving and storing the first current service identifier sent by the self-service equipment.

Step S902: and receiving the service element information and the second current service identifier sent by the mobile terminal, and establishing an association relationship between the service element information and a first current service identifier which is locally pre-stored and is consistent with the second current service identifier.

Step S903: receiving a service element information request which is sent by self-service equipment and contains a first current service identifier, and returning service element information corresponding to the first current service identifier to the self-service equipment.

It can be understood that, before the mobile terminal sends the second current service identifier to the server, the server locally stores the first current service identifier sent by the self-service device, and since the preset key and the preset encryption algorithm stored by both the mobile terminal and the self-service device are the same, the first current service identifier and the second current service identifier are also the same, so that the server can establish an association relationship between the service element information sent by the mobile terminal and the first current service identifier, for example, the first current service identifier stored by the server is a, the mobile terminal sends the second service identifier B and the service element information C to the server, since a is equal to B, the server can establish an association relationship between a and C, and upon receiving a service element information request sent by the self-service device, and returning the service element information C to the self-service equipment.

In order to effectively improve the efficiency of a client handling business on a self-service device and the security of client information, the present application provides an embodiment of a self-service device data processing apparatus for implementing all or part of the contents of the self-service device data processing method, and referring to fig. 11, the self-service device data processing apparatus specifically includes the following contents:

and the element requirement determining module 10 is used for generating corresponding service element requirement information according to the service handling instruction sent by the user.

And a requirement image display module 20, configured to convert the service element requirement information into a requirement information image and display the requirement information image, so that the mobile terminal scans the requirement information image to obtain the service element requirement information, and sends the received service element information corresponding to the service element requirement information, which is input by the user, to the server.

The element information obtaining module 30 is configured to send a service element information request to the server to obtain the service element information, and perform service processing according to the service element information.

As can be seen from the above description, the self-service device data processing apparatus provided in this embodiment of the present application can generate, by a self-service device, corresponding service element requirement information according to a service handling instruction sent by a user, convert the service element requirement information into a requirement information image, and display the requirement information image, so that the user can scan the requirement information image through a mobile terminal to obtain the service element requirement information, and input corresponding service element information on the mobile terminal according to the service element requirement information, the mobile terminal then sends the service element information to a server for storage, the self-service device sends a service element information request to the server to obtain the service element information, and performs service processing according to the service element information, and since the step of inputting the service element information by the user is transferred to the mobile terminal, therefore, user experience and service handling efficiency can be improved, the self-service equipment does not directly communicate with the mobile terminal, but is forwarded through the server, and therefore safety of client information can be improved.

In order to improve the security of the customer information during the transmission process, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 12, the following contents are further specifically included:

and the first identifier determining unit 81 is configured to generate a first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by the user.

A first identifier sending unit 82, configured to send the first current service identifier to the server, so that the server establishes an association relationship between the first current service identifier and the service element information sent by the mobile terminal.

An element information request unit 83, configured to send a service element information request including the first current service identifier to the server, so as to obtain service element information corresponding to the first current service identifier.

In order to further improve the security of the customer information during the transmission process, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 13, the first identifier determining unit 81 includes:

the first encryption subunit 811 is configured to encrypt the service element requirement information according to a preset key and a preset encryption algorithm.

A first identifier determining subunit 812, configured to set the encrypted service element requirement information as the first current service identifier.

In order to effectively improve the efficiency of a client handling business on a self-service device and the security of client information, the present application provides an embodiment of a self-service device data processing apparatus for implementing all or part of the contents of the self-service device data processing method, and referring to fig. 14, the self-service device data processing apparatus specifically includes the following contents:

the demand information acquisition module 40 is configured to scan a demand information image displayed on a self-service device, and acquire corresponding service element demand information, where the demand information image is obtained by generating, by the self-service device, corresponding service element demand information according to a service handling instruction sent by a user, and converting the service element demand information.

And the element information forwarding module 50 is configured to receive service element information corresponding to the service element requirement information and input by a user, and send the service element information to a server, so that the self-service device sends a service element information request to the server to obtain the service element information, and performs service processing according to the service element information.

In order to improve convenience of a customer when filling in service element information, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 15, the element information forwarding module 50 includes:

the template calling unit 51 is configured to call a corresponding information filling template according to the service type in the acquired service element requirement information, and generate an information filling page according to the information filling template;

and an information receiving unit 52, configured to receive the service element information input by the user on the information filling page.

In order to improve the accuracy and reliability of the service element information, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 16, the information receiving unit 52 includes:

a format judging subunit 521, configured to judge whether each piece of content information input by the user on the information filling page meets the format condition of the information filling template.

And a format judgment result processing subunit 522, configured to splice, if the content information input by the user on the information filling page conforms to the format condition of the information filling template, the content information to form the service element information, and otherwise, return a format error instruction.

In order to enable the service element information filled in by the client at the mobile terminal to correspond to the current service requirement on the self-service device one to one, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 17, the method further includes:

and a second encryption unit 91, configured to encrypt the service element requirement information according to a preset key and a preset encryption algorithm.

A second identifier determining unit 92, configured to set the encrypted service element requirement information as the second current service identifier.

A second identifier sending unit 93, configured to send the second current service identifier and the service element information to a server side together, so that the server side establishes an association relationship between the service element information and a locally pre-stored first current service identifier that is consistent with the second current service identifier.

In order to effectively improve the efficiency of a client handling business on a self-service device and the security of client information, the present application provides an embodiment of a self-service device data processing apparatus for implementing all or part of the contents of the self-service device data processing method, and referring to fig. 18, the self-service device data processing apparatus specifically includes the following contents:

the element information receiving module 60 is configured to receive service element information sent by a mobile terminal, where the service element information is obtained by converting a requirement information image, which is generated by the self-service device according to a service handling instruction sent by a user, into a corresponding service element requirement information after the mobile terminal scans a requirement information image displayed on the self-service device and obtains the corresponding service element requirement information, and the user inputs the corresponding service element requirement information.

The request processing module 70 is configured to receive a service element information request sent by a self-service device, and send the service element information to the self-service device, so that the self-service device performs service processing according to the service element information.

In order to enable the service element information filled in by the customer at the mobile terminal to correspond to the current service requirement on the self-service device one to one, in an embodiment of the self-service device data processing apparatus of the present application, referring to fig. 19, the apparatus further includes:

and the self-service equipment data receiving unit 101 is used for receiving and storing the first current service identifier sent by the self-service equipment.

A mobile terminal data receiving unit 102, configured to receive the service element information and the second current service identifier sent by the mobile terminal, and establish an association relationship between the service element information and a locally pre-stored first current service identifier that is consistent with the second current service identifier.

The self-service device data returning unit 103 is configured to receive a service element information request that includes a first current service identifier and is sent by a self-service device, and return service element information corresponding to the first current service identifier to the self-service device.

In order to effectively improve the efficiency of a client handling business on a self-service device and the security of client information, the present application provides an embodiment of a self-service device data processing system, which specifically includes the following contents, with reference to fig. 20: the system comprises a mobile terminal, self-service equipment and a server; the mobile terminal is connected with the self-service equipment and the server, and the self-service equipment is connected with the server;

wherein, self-service equipment includes:

the element requirement determining module 10 is used for generating corresponding service element requirement information according to a service handling instruction sent by a user;

a demand image display module 20, configured to convert the service element demand information into a demand information image and display the demand information image;

The mobile terminal includes:

the demand information acquisition module 40 is used for scanning a demand information image displayed on the self-service equipment and acquiring corresponding business element demand information;

and the element information forwarding module 50 is configured to receive the service element information corresponding to the service element requirement information, which is input by the user, and send the service element information to the server.

The server includes:

an element information receiving module 60, configured to receive service element information sent by the mobile terminal;

the request processing module 70 is configured to receive a service element information request sent by a self-service device, and send the service element information to the self-service device.

To further explain the present solution, the present application further provides a specific application example of implementing the self-service device data processing method by using the self-service device data processing apparatus, and referring to fig. 10, the specific application example specifically includes the following contents:

firstly, a user completes identity authentication on a bank self-service device, selects a 'cross-bank transfer' service, then selects a 'mobile phone filling' button, then the step S1001 is entered, the self-service device generates service element requirement information and a first service identifier according to the service type, and simultaneously performs the step S1002, judges whether the step S1001 is successfully generated, if so, the step S1003 is performed, the service element requirement information is converted into a two-dimensional code to be displayed, and simultaneously performs the step S1004, the first service identifier is sent to a server end to be stored, then performs the step S1005, the user scans the two-dimensional code through a mobile terminal and obtains the service element requirement information contained in the two-dimensional code, and simultaneously performs the step S1006, judges whether the scanning is successful, if so, performs the step S1007, the mobile terminal calls a corresponding information filling template according to the obtained service element requirement information and generates an information filling page, at this time, step S1008 is performed, that is, the user performs information filling on the information filling page, that is, fills in service element information, then step S1009 is performed, the mobile terminal sends the service element information input by the user and the second current service identifier obtained according to the service element requirement information to the server, at this time, step S110 is performed, the server establishes an association relationship between the service element information and the first current service identifier according to the same first current service identifier and second current service identifier, then step S111 is performed, the self-service device sends an information request to the server to obtain corresponding service element information, and at the same time, step S112 is performed to judge whether the obtaining is successful, if not, the re-request is performed, if yes, step S113 is performed, and the cross-line transfer processing is continuously performed according to the obtained service element information.

An embodiment of the present application further provides a specific implementation manner of an electronic device, which is capable of implementing all steps in the self-service device data processing method in the foregoing embodiment, and referring to fig. 21, the electronic device specifically includes the following contents:

a processor (processor)601, a memory (memory)602, a communication interface (communications interface)603, and a bus 604;

the processor 601, the memory 602 and the communication interface 603 complete mutual communication through the bus 604; the communication interface 603 is used for realizing information transmission among a self-service device data processing device, an online service system, client equipment and other participating mechanisms;

the processor 601 is configured to call a computer program in the memory 602, and when the processor executes the computer program, the processor implements all the steps in the self-service device data processing method in the foregoing embodiment, for example, when the processor executes the computer program, the processor implements the following steps:

As can be seen from the above description, the electronic device provided in this embodiment of the present application can generate corresponding service element requirement information according to a service handling instruction sent by a user through a self-service device, convert the service element requirement information into a requirement information image, and display the requirement information image, so that the user can scan the requirement information image through a mobile terminal to obtain the service element requirement information, and input corresponding service element information on the mobile terminal according to the service element requirement information, the mobile terminal sends the service element information to a server for storage, the self-service device sends a service element information request to the server to obtain the service element information, and performs service handling according to the service element information, and since the step of inputting the service element information by the user is transferred to the mobile terminal, user experience and service handling efficiency can be improved, and the self-service equipment does not directly communicate with the mobile terminal, but is forwarded through the server, so that the safety of the client information can be improved.

An embodiment of the present application further provides a computer-readable storage medium capable of implementing all the steps in the self-service device data processing method in the foregoing embodiment, where the computer-readable storage medium stores a computer program, and when the computer program is executed by a processor, the computer program implements all the steps of the self-service device data processing method in the foregoing embodiment, for example, when the processor executes the computer program, the processor implements the following steps:

As can be seen from the above description, the computer-readable storage medium provided in this embodiment of the present application can generate, by a self-service device, corresponding service element requirement information according to a service handling instruction sent by a user, convert the service element requirement information into a requirement information image, and display the requirement information image, so that the user can scan the requirement information image through a mobile terminal to obtain the service element requirement information, input corresponding service element information on the mobile terminal according to the service element requirement information, the mobile terminal sends the service element information to a server for storage, the self-service device sends a service element information request to the server to obtain the service element information, and perform service processing according to the service element information, and since a step of inputting the service element information by the user is transferred to the mobile terminal, user experience and service handling efficiency can be improved, and the self-service equipment does not directly communicate with the mobile terminal, but is forwarded through the server, so that the safety of the client information can be improved.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the hardware + program class embodiment, since it is substantially similar to the method embodiment, the description is simple, and the relevant points can be referred to the partial description of the method embodiment.

The foregoing description has been directed to specific embodiments of this disclosure. Other embodiments are within the scope of the following claims. In some cases, the actions or steps recited in the claims may be performed in a different order than in the embodiments and still achieve desirable results. In addition, the processes depicted in the accompanying figures do not necessarily require the particular order shown, or sequential order, to achieve desirable results. In some embodiments, multitasking and parallel processing may also be possible or may be advantageous.

Although the present application provides method steps as described in an embodiment or flowchart, additional or fewer steps may be included based on conventional or non-inventive efforts. The order of steps recited in the embodiments is merely one manner of performing the steps in a multitude of orders and does not represent the only order of execution. When an actual apparatus or client product executes, it may execute sequentially or in parallel (e.g., in the context of parallel processors or multi-threaded processing) according to the embodiments or methods shown in the figures.

The systems, devices, modules or units illustrated in the above embodiments may be implemented by a computer chip or an entity, or by a product with certain functions. One typical implementation device is a computer. In particular, the computer may be, for example, a personal computer, a laptop computer, a vehicle-mounted human-computer interaction device, a cellular telephone, a camera phone, a smart phone, a personal digital assistant, a media player, a navigation device, an email device, a game console, a tablet computer, a wearable device, or a combination of any of these devices.

These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.

These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.

In a typical configuration, a computing device includes one or more processors (CPUs), input/output interfaces, network interfaces, and memory.

The memory may include forms of volatile memory in a computer readable medium, Random Access Memory (RAM) and/or non-volatile memory, such as Read Only Memory (ROM) or flash memory (flash RAM). Memory is an example of a computer-readable medium.

Computer-readable media, including both non-transitory and non-transitory, removable and non-removable media, may implement information storage by any method or technology. The information may be computer readable instructions, data structures, modules of a program, or other data. Examples of computer storage media include, but are not limited to, phase change memory (PRAM), Static Random Access Memory (SRAM), Dynamic Random Access Memory (DRAM), other types of Random Access Memory (RAM), Read Only Memory (ROM), Electrically Erasable Programmable Read Only Memory (EEPROM), flash memory or other memory technology, compact disc read only memory (CD-ROM), Digital Versatile Discs (DVD) or other optical storage, magnetic cassettes, magnetic tape magnetic disk storage or other magnetic storage devices, or any other non-transmission medium that can be used to store information that can be accessed by a computing device. As defined herein, a computer readable medium does not include a transitory computer readable medium such as a modulated data signal and a carrier wave.

As will be appreciated by one skilled in the art, embodiments of the present description may be provided as a method, system, or computer program product. Accordingly, embodiments of the present description may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects.

The embodiments of this specification may be described in the general context of computer-executable instructions, such as program modules, being executed by a computer. Generally, program modules include routines, programs, objects, components, data structures, etc. that perform particular tasks or implement particular abstract data types. The described embodiments may also be practiced in distributed computing environments where tasks are performed by remote processing devices that are linked through a communications network. In a distributed computing environment, program modules may be located in both local and remote computer storage media including memory storage devices.

The embodiments in the present specification are described in a progressive manner, and the same and similar parts among the embodiments are referred to each other, and each embodiment focuses on the differences from the other embodiments. In particular, for the system embodiment, since it is substantially similar to the method embodiment, the description is simple, and for the relevant points, reference may be made to the partial description of the method embodiment. In the description herein, references to the description of the term "one embodiment," "some embodiments," "an example," "a specific example," or "some examples," etc., mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of an embodiment of the specification. In this specification, the schematic representations of the terms used above are not necessarily intended to refer to the same embodiment or example. Furthermore, the particular features, structures, materials, or characteristics described may be combined in any suitable manner in any one or more embodiments or examples. Furthermore, various embodiments or examples and features of different embodiments or examples described in this specification can be combined and combined by one skilled in the art without contradiction.

The above description is only an example of the present specification, and is not intended to limit the present specification. Various modifications and variations to the embodiments described herein will be apparent to those skilled in the art. Any modification, equivalent replacement, improvement, etc. made within the spirit and principle of the embodiments of the present specification should be included in the scope of the claims of the embodiments of the present specification.

Claims

1. A self-service device data processing method is characterized by comprising the following steps:

2. The self-service device data processing method of claim 1, further comprising:

3. The self-service equipment data processing method according to claim 2, wherein the generating of the first current service identifier corresponding to the service element requirement information according to a service handling instruction sent by a user comprises:

4. A self-service device data processing method is characterized by comprising the following steps:

5. The self-service equipment data processing method according to claim 4, wherein the receiving of the business element information corresponding to the business element requirement information input by the user comprises:

6. The self-service device data processing method of claim 5, wherein the receiving of the business element information input by the user on the information filling page comprises:

7. The self-service device data processing method of claim 4, further comprising:

setting the encrypted service element requirement information as a second current service identifier;

8. A self-service device data processing method is characterized by comprising the following steps:

receiving service element information sent by a mobile terminal, wherein the service element information is input by a user corresponding to the service element requirement information after the mobile terminal scans a requirement information image displayed on self-service equipment and acquires the corresponding service element requirement information, and the requirement information image is obtained by converting the self-service equipment after generating the corresponding service element requirement information according to a service handling instruction sent by the user;

9. The self-service device data processing method of claim 8, further comprising:

receiving service element information and a second current service identifier sent by a mobile terminal, and establishing an association relationship between the service element information and a first current service identifier which is locally pre-stored and is consistent with the second current service identifier;

10. A self-service device data processing apparatus, comprising:

11. The self-service device data processing apparatus of claim 10, further comprising:

12. The self-service device data processing apparatus of claim 11, wherein the first identification determination unit comprises:

13. A self-service device data processing apparatus, comprising:

14. The self-service device data processing apparatus of claim 13, wherein the element information forwarding module comprises:

15. The self-service device data processing apparatus of claim 14, wherein the information receiving unit comprises:

16. The self-service device data processing apparatus of claim 13, further comprising:

a second identifier determining unit, configured to set the encrypted service element requirement information as a second current service identifier;

17. A self-service device data processing apparatus, comprising:

the system comprises an element information receiving module, a service element information processing module and a service element information processing module, wherein the element information receiving module is used for receiving service element information sent by a mobile terminal, the service element information is input by a user corresponding to the service element requirement information after the mobile terminal scans a requirement information image displayed on self-service equipment and acquires the corresponding service element requirement information, and the requirement information image is obtained by converting the self-service equipment after the self-service equipment generates the corresponding service element requirement information according to a service handling instruction sent by the user;

18. The self-service device data processing apparatus of claim 17, further comprising:

19. A self-service device data processing system, comprising: the system comprises a mobile terminal, self-service equipment and a server; the mobile terminal is connected with the self-service equipment and the server, and the self-service equipment is connected with the server;

the self-service device comprises:

the mobile terminal includes:

the server includes:

20. An electronic device comprising a memory, a processor and a computer program stored on the memory and executable on the processor, characterized in that the steps of the self-service device data processing method of any of claims 1 to 9 are implemented when the processor executes the program.

21. A computer-readable storage medium, on which a computer program is stored, which, when being executed by a processor, carries out the steps of the self-service device data processing method of any one of claims 1 to 9.