CN110738580A - Configuration method, device and equipment for defaulting power-off and power-restoration automatic tracking work order - Google Patents
Configuration method, device and equipment for defaulting power-off and power-restoration automatic tracking work order Download PDFInfo
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Abstract
The invention discloses a configuration method, a control device, equipment and a readable storage medium for defaulting power-off and power-off automatic tracking work orders, which are characterized in that power-off work orders are obtained, whether each power-off work order is a paid work order is judged in a polling mode, if yes, information of the paid work order is sent to a designated address, so that a worker in charge of uploading the power-off work order is prompted to process the paid work order in time, then the power-off work orders are obtained, whether each power-off work order is a target power-off work order is judged in a polling mode, if yes, power-off monitoring is carried out on the target power-off work order according to a preset rule, and therefore the worker in charge of power-off execution is prompted to carry out timely power-off processing on the target power-off work order.
Description
Technical Field
The invention relates to the technical field of power automation, in particular to a configuration method, a configuration device, configuration equipment and a readable storage medium for defaulting power-off and power-restoration automatic tracking work orders.
Background
The continuous, stable and safe power supply is related to the national civilian. In the power supply activity, for the user whose power supply is suspended due to the owed electricity fee, the power needs to be restored within 24 hours after the owed electricity fee is paid and cleared, so as to ensure the satisfaction degree of the user. In order to guarantee timely power restoration, a power customer service center needs to arrange a specially-assigned person to inquire the payment condition of an owing user in a 6+1 system regularly, and for a user who pays a clear power charge, a power restoration work order needs to be created manually and circulated and tracked in the system. Because the power recovery work has obvious burstiness and randomness, the power recovery overtime condition is easy to occur, and the satisfaction degree of a power consumer is seriously influenced.
How to optimize the control flow of arrearage power-off and power-on, reduce the time for waiting for power-on after the user pays the fee, and improve the satisfaction degree of the user is a technical problem to be solved by technical personnel in the field.
Disclosure of Invention
The invention aims to provide allocation methods, devices, equipment and readable storage media for automatically tracking work orders for arrearage power outage and power restoration, which are used for optimizing a control flow of arrearage power outage and power restoration, reducing the time for waiting for power restoration after payment of a user and improving the satisfaction degree of the user.
In order to solve the technical problem, the invention provides a configuration method of defaulting power-off and power-restoration automatic tracking work orders, which comprises the following steps:
acquiring a power failure work order;
judging whether each power failure work order is a paid work order in a polling mode, and sending information of the paid work order to designated addresses;
acquiring a power recovery work order;
and judging whether each power restoration work order is a target power restoration work order in a polling mode, and executing power restoration monitoring on the target power restoration work order according to a preset rule.
Optionally, the acquiring the power failure work order specifically includes:
and logging in a power failure work order query interface of the power marketing system to obtain the power failure work order.
Optionally, the obtaining of the power restoration work order specifically includes:
and logging in a power recovery work order query interface of the power marketing system to obtain the power recovery work order.
Optionally, the power restoration monitoring is performed on the target power restoration work order according to a preset rule, and the method specifically includes:
identifying the information of each target power restoration work order, acquiring the payment time of each target power restoration work order in an identification result, and judging whether the identification result comprises power restoration time;
if the identification result does not include the power restoration time, acquiring system real-time, and calculating th interval duration between the system real-time and the payment time;
judging whether the th interval duration is greater than a preset time or not;
and if the th interval duration is greater than the preset time, determining that the target power restoration work order is an overtime power restoration work order.
Optionally, when the identification result includes the power restoration time, the method further includes:
calculating a second interval duration between the power restoration time and the payment time;
judging whether the duration of the second interval is greater than the preset time or not;
and if so, determining that the target power restoration work order is the overtime power restoration work order.
Optionally, the method further includes:
and sending the information of the overtime power restoration work order to a second specified address.
Optionally, the method further includes:
storing the paid work order to table;
and storing the overtime power restoration work order into a second table.
In order to solve the above technical problem, the present invention further provides kinds of configuration devices for automatically tracking work orders during arrearage power outage and restoration, including:
, an acquisition unit for acquiring power failure work orders;
the th polling unit is used for judging whether each power failure work order is a paid work order in a polling mode and sending the information of the paid work order to a th designated address;
the second acquisition unit is used for acquiring a power restoration work order;
and the second polling unit judges whether each power restoration work order is a target power restoration work order in a polling mode and executes power restoration monitoring on the target power restoration work order according to a preset rule.
In order to solve the above technical problem, the present invention further provides kinds of configuration equipment for automatically tracking work orders during arrearage power outage and restoration, including:
a memory for storing instructions comprising the steps of any of the methods of configuring the arrearage power outage restoration automatic tracking work order;
a processor to execute the instructions.
To solve the above technical problem, the present invention further provides readable storage media having a computer program stored thereon, wherein the computer program when executed by a processor implements the steps of the configuration method for arrearage power outage and restoration automatic tracking work order as described in any of above.
The configuration method of the arrearage power failure and recovery automatic tracking work order provided by the invention has the advantages that the power failure work order is obtained, whether each power failure work order is a paid work order is judged in a polling mode, if yes, information of the paid work order is sent to the th designated address, so that a worker responsible for uploading the power recovery work order is prompted to process the paid work order in time, the power recovery work order is obtained, whether each power recovery work order is a target power recovery work order is judged in a polling mode, if yes, power recovery monitoring is carried out on the target power recovery work order according to preset rules, and therefore the worker responsible for power recovery execution is reminded to carry out timely power recovery processing on the target power recovery work order.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions of the prior art, the drawings used in the description of the embodiments or the prior art will be briefly described below, and it is obvious that the drawings in the following description are only embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on the drawings without creative efforts.
Fig. 1 is a flowchart of a configuration method of arrearage power outage and restoration automatic tracking work orders according to an embodiment of the present invention;
FIG. 2 is a schematic diagram of an power outage work order query interface;
FIG. 3 is a schematic view of kinds of reply worksheet query interfaces;
fig. 4 is a flowchart illustrating an embodiment of specific implementation of steps of performing power restoration monitoring on the target power restoration work order according to a preset rule in step S104;
fig. 5 is a schematic structural diagram of a configuration device for arrearage power outage and restoration automatic tracking work orders according to an embodiment of the present invention;
fig. 6 is a schematic structural diagram of a configuration device for arrearage power outage and restoration automatic tracking work orders according to an embodiment of the present invention.
Detailed Description
The core of the invention is to provide allocation methods, devices, equipment and readable storage media for arrearage power-off and power-off automatic tracking work orders, which are used for optimizing control flow of arrearage power-off and power-off, reducing time for waiting for power-off after user payment and improving user satisfaction.
The technical solutions in the embodiments of the present invention will be described clearly and completely with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are only partial embodiments of of the present invention, rather than all embodiments.
Fig. 1 is a flowchart of a configuration method for defaulting power-off and power-restoration automatic tracking work orders provided by an embodiment of the present invention, fig. 2 is a schematic diagram of power-off work order query interfaces, and fig. 3 is a schematic diagram of power-on and power-restoration work order query interfaces.
The scheme in the embodiment of the invention can be realized based on an RPA software robot, a development language can be Python language, a robot controller runs in a Linux system, a middleware is Apache Tomcat, a database is Mysql, a robot designer and a robot both run in Window7 or Window10 systems, the RPA software robot comprises three modules, namely a robot control platform, a robot running platform and a robot designer, the scheme in the embodiment of the invention is designed based on the robot designer to compile codes, and the scheme in the embodiment of the invention further comprises steps of a robot flow designer, a robot controller and a software robot, and the concrete description is as follows:
flow Designer (Designer): the robot control system is mainly responsible for providing a convenient method and an interface, designing detailed instructions for the robot to serve as tasks executed by the robot, and distributing the instructions in a robot controller. In addition, the designer provides key support for the later-stage flow rapid optimization;
the robot controller (Center) is mainly responsible for issuing the process, monitoring the operation, collecting the log and recording the screen in the whole process for the customer service worksheet robot and providing a robot monitoring management and log query window of the system ;
robot (Robot): the system is mainly deployed in a computer terminal, automatically acquires a work order according to a designed flow, and automatically circulates, processes, tracks and supervises the work order according to time slice management.
The software architecture of the configuration method for the arrearage power failure and recovery automatic tracking work order provided by the embodiment of the invention can comprise the following steps: common tool layer (including operation video recording module, operation debugging module, intelligent assistant module, operation log module and data upload module), visual editing layer (including interface operation module, circulation module, judge module, custom code module and common data processing module), script control layer (including Python editing module, external interface module, encapsulation interface module and complete custom module), UI identification layer (including interface detection module, interface operation module, data reading module, data writing module and backstage interaction module).
As shown in fig. 1, based on the software architecture, the configuration method for automatically tracking the work order of arrearage power outage and restoration provided by the embodiment of the present invention includes:
s101: and acquiring a power failure work order.
In the specific implementation, the power failure work order can be acquired by logging in a power failure work order query interface of the power marketing system, a sending program can also be designed at the power marketing system end, and the power failure work order can be sent to the customer service work order robot at regular time, wherein the power marketing system comprises system platforms comprising work order management and is a management platform in a power company, and the power failure work order query interface is shown in figure 2, so that after a power supply unit is input and 'the paid debt is queried', the information of the paid work order can be acquired.
And S102, judging whether the power failure work order is a paid work order in a polling mode, and sending the information of the paid work order to an specified address.
After the electric power user pays, the electric power marketing system can automatically generate a paid work order. And comparing the power failure work order with the paid work order in a polling mode, and judging whether the power failure work order is the paid work order.
According to the convention between a power grid company and a power user, the power restoration is usually completed within 24 hours after the user pays the arrearages, and the power restoration process comprises the steps that a worker manually puts up a power restoration work order and uploads the power restoration work order to a power supply station, the power supply station carries out power restoration operation according to the power restoration work order, and the information of the paid work order is sent to an specified address, namely, the worker responsible for editing the power restoration work order is reminded to process the paid work order in time, edit and upload the power restoration work order.
In a specific implementation, the information of the paid work order can be sent to the designated address in a short message mode.
S103: and acquiring a power recovery work order.
In specific implementation, the power restoration work order can be acquired by logging in a power restoration work order query interface of the power marketing system.
As shown in fig. 3, the power restoration work order query interface of the power marketing system can obtain the information of the uploaded power restoration work order after the power supply unit is entered and the work order type is selected as the power restoration work order.
S104: and judging whether each power restoration work order is the target power restoration work order in a polling mode, and executing power restoration monitoring on the target power restoration work order according to a preset rule.
The target power restoration work order may be a power restoration work order in which power restoration is not performed, or may be a power restoration work order of a power consumer satisfying a preset condition.
And writing a program in the robot designer to describe preset rules so that the software robot executes instructions to execute power restoration monitoring on the target power restoration work order.
In addition, for the above steps, for execution processes, the steps may be executed in sequence, that is, the polling on the power failure work order is completed before the polling on the power restoration work order is executed, or the polling task on the power failure work order and the polling task on the power restoration work order are executed simultaneously, that is, there is no sequential relationship between steps S101 and S102 and steps S103 and S104.
The configuration method for the arrearage power failure and restoration automatic tracking work order provided by the embodiment of the invention has the advantages that the power failure work order is obtained, whether each power failure work order is a paid work order is judged in a polling mode, if yes, the information of the paid work order is sent to the designated address, so that a worker responsible for uploading the restoration work order is prompted to process the paid work order in time, the restoration work order is obtained, whether each restoration work order is a target restoration work order is judged in a polling mode, if yes, restoration monitoring is carried out on the target restoration work order according to the preset rules, and therefore the worker responsible for restoration execution is reminded to timely restore the target restoration work order.
Fig. 4 is a flowchart illustrating an embodiment of specific implementation of steps of performing power restoration monitoring on the target power restoration work order according to a preset rule in step S104.
On the basis of the foregoing embodiment, in another embodiment, the performing power restoration monitoring on the target power restoration work order according to the preset rule in step S104 specifically includes:
s401: identifying the information of each target power restoration work order, acquiring the payment time of each target power restoration work order from the identification result, and judging whether the identification result comprises the power restoration time; if the power restoration time is not included in the recognition result, the process proceeds to step S402.
In the arrearage power restoration process, a worker in charge of power restoration execution needs to fill power restoration time on a target power restoration work order after executing a power restoration task. The tasks of executing the power restoration monitoring on the target power restoration work order comprise finding out the target power restoration work order which does not fill in the power restoration time, checking whether the payment time is exceeded for a long time, reminding workers of executing the power restoration task in time, marking or transferring the target power restoration work order which completes the power restoration, and the like.
As shown in fig. 3, the payment time of each target power restoration work order can be identified on a power restoration work order query interface of the power marketing system through a keyword identification method and the like, and the power restoration time of the target power restoration work order (not shown in fig. 3) can be checked in the same manner on the interface.
If the information of the target power restoration work order does not include power restoration time, it is indicated that the power user to which the work order points is still in the stage of paying and waiting for power restoration, and at the moment, a process for prompting the staff in charge of the power restoration task needs to be started.
S402, acquiring the real-time of the system, and calculating th interval duration between the real-time of the system and the payment time.
And S403, judging whether the th interval time length is greater than the preset time, and if the th interval time length is greater than the preset time, entering the step S404.
S404: and determining the target power restoration work order as an overtime power restoration work order.
And calling local system real-time, namely calculating th interval time between the system real-time and the payment time, regarding a target power restoration work order with th interval time exceeding preset time as an overtime power restoration work order, and giving important prompt to the overtime power restoration work order.
, after step S404, the method may further include:
s405: and sending the information of the overtime power restoration work order to a second specified address.
In specific implementation, the method may also be not limited to only setting threshold values of th interval duration, and the manner of sending the information of the power-on-demand-time reply worksheet may be a short message, for example, it may be determined whether the th interval duration is greater than 5 hours, if so, a prompt short message may be sent to a customer manager, a chief manager of a power supply service center of a district and county office, and a responsible party of a power supply service, and then it may be determined whether the th interval exceeds 8 hours, and if so, a prompt short message may be sent to a district and county office branch management leader and a service schedule (i.e., a higher manager at level), and the branch management leader is notified by a telephone through the service schedule.
Optionally, for step S401, when the identification result includes the power restoration time, the method further includes:
s406: and calculating the second interval duration between the power restoration time and the payment time.
S407: judging whether the duration of the second interval is greater than the preset time or not; if so, the process proceeds to step S404.
It should be noted that the preset time in step S407 may be the same as the preset time in step S403, or may be set separately.
The steps S406 to S407 function to determine whether the target power restoration work order has been subjected to power restoration overtime, so as to assess the staff responsible for the power restoration task.
On the basis of the foregoing embodiment, in another embodiment, the method for configuring the arrearage power outage and restoration automatic tracking work order may further include:
storing the paid work order to table;
and storing the overtime power restoration worksheet in a second table.
In specific implementation, in order to record statistics and control the sending frequency of the short message, the paid work order and the overtime power restoration work order can be written into the excel table respectively. It will be appreciated that storage may also be performed in other ways. Preferably, the paid work orders and the overtime power recovery work orders are sorted according to the payment time. In addition, the paid work orders and the overtime power restoration work orders can be sequenced according to the importance degree of the power users or a weighting grading mode.
And for the paid work order, setting the short message prompt frequency of the staff responsible for uploading the call recovery work order according to the th interval time of the system real-time and the payment time, and for the overtime call recovery work order, setting the short message prompt frequency of the staff responsible for executing the call recovery task according to the th interval time.
On the basis of the above detailed embodiments corresponding to the configuration method of the arrearage power-off and power-off automatic tracking work order, the invention also discloses a configuration device of the arrearage power-off and power-off automatic tracking work order corresponding to the method.
Fig. 5 is a schematic structural diagram of a configuration device for automatically tracking work orders of defaulting power outage and restoration provided by an embodiment of the present invention.
As shown in fig. 5, the configuration device for automatically tracking the work order of arrearage power outage and restoration provided by the embodiment of the present invention includes:
, an obtaining unit 501 for obtaining a power failure work order;
the th polling unit 502 is used for judging whether each power failure work order is a paid work order in a polling mode, and sending the information of the paid work order to the th designated address;
a second obtaining unit 503, configured to obtain a power restoration work order;
the second polling unit 504 determines whether each power restoration work order is a target power restoration work order in a polling manner, and performs power restoration monitoring on the target power restoration work order according to a preset rule.
Since the embodiments of the apparatus portion and the method portion correspond to each other, please refer to the description of the embodiments of the method portion for the embodiments of the apparatus portion, which is not repeated here.
Fig. 6 is a schematic structural diagram of a configuration device for arrearage power outage and restoration automatic tracking work orders according to an embodiment of the present invention.
As shown in fig. 6, the configuration device for automatically tracking the work order of arrearage power outage and restoration provided by the embodiment of the present invention includes:
a memory 601 for storing instructions, the instructions comprising the steps of the configuration method for automatically tracking work orders for arrearage power outage and restoration according to any of the embodiments above;
a processor 602 to execute the instructions.
The configuration device for the arrearage power-off and power-off automatic tracking work order provided by this embodiment can call the computer program stored in the memory through the processor to realize the steps of the configuration method for the arrearage power-off and power-off automatic tracking work order provided by any above, so the analysis device has the same practical effects as the configuration method for the arrearage power-off and power-off automatic tracking work order above.
For better understanding of the present solution, the embodiment of the present invention further provides readable storage media, on which a computer program is stored, and the computer program, when executed by a processor, implements the steps of the configuration method for arrearage power outage and restoration automatic tracking work order as mentioned in any of the embodiments above.
The readable storage medium provided in this embodiment may be used to call, by a processor, a computer program stored in the readable storage medium to implement the steps of the configuration method for the arrearage power-off and power-off automatic tracking work order provided in any above, so that the readable storage medium has the same practical effects as the configuration method for the arrearage power-off and power-off automatic tracking work order described above.
For example, the above-described embodiments of the apparatus are merely illustrative, e.g., the division of modules is merely logical functional divisions, and actual implementation may have other divisions, e.g., a plurality of modules or components may be combined or may be integrated into another systems, or features may be omitted or not executed, further point, the shown or discussed mutual coupling or direct coupling or communication connection may be through interfaces, indirect coupling or communication connection of devices or modules may be electrical, mechanical or other forms.
In addition, the functional modules in the embodiments of the present application may be integrated into processing modules, or each module may exist alone physically, or two or more modules may be integrated into modules.
Based on the understanding that the technical solution of the present application, in essence or a part contributing to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in storage media, which includes several instructions for making computer devices (which may be personal computers, function calling devices, or network devices, etc.) execute all or part of the steps of the methods of the embodiments of the present application.
The present invention provides a configuration method, a device and a readable storage medium for arrearage stop-and-recovery automatic work order tracking, which are provided by the present invention, wherein the embodiments are described in a progressive manner, each embodiment focuses on the difference between the other embodiments, and the same and similar parts among the embodiments are referred to each other.
It should also be noted that, in this specification, relational terms such as , second, and the like are only used to distinguish entities or operations from another entities or operations, without necessarily requiring or implying any actual such relationship or order between such entities or operations, furthermore, the terms "comprise", "include", or any other variation thereof, are intended to cover a non-exclusive inclusion, such that a process, method, article, or apparatus that comprises the series of elements does not include only those elements but also other elements not expressly listed or inherent to such process, method, article, or apparatus.
Claims (10)
1, configuration method of arrearage stop and recovery automatic tracking work order, characterized by comprising:
acquiring a power failure work order;
judging whether each power failure work order is a paid work order in a polling mode, and sending information of the paid work order to designated addresses;
acquiring a power recovery work order;
and judging whether each power restoration work order is a target power restoration work order in a polling mode, and executing power restoration monitoring on the target power restoration work order according to a preset rule.
2. The configuration method according to claim 1, wherein the obtaining of the power outage work order specifically comprises:
and logging in a power failure work order query interface of the power marketing system to obtain the power failure work order.
3. The configuration method according to claim 1, wherein the obtaining of the power restoration work order specifically includes:
and logging in a power recovery work order query interface of the power marketing system to obtain the power recovery work order.
4. The configuration method according to claim 1, wherein the performing power restoration monitoring on the target power restoration work order according to a preset rule specifically includes:
identifying the information of each target power restoration work order, acquiring the payment time of each target power restoration work order in an identification result, and judging whether the identification result comprises power restoration time;
if the identification result does not include the power restoration time, acquiring system real-time, and calculating th interval duration between the system real-time and the payment time;
judging whether the th interval duration is greater than a preset time or not;
and if the th interval duration is greater than the preset time, determining that the target power restoration work order is an overtime power restoration work order.
5. The configuration method according to claim 4, wherein when the recognition result includes the power restoration time, the method further comprises:
calculating a second interval duration between the power restoration time and the payment time;
judging whether the duration of the second interval is greater than the preset time or not;
and if so, determining that the target power restoration work order is the overtime power restoration work order.
6. The configuration method according to claim 4 or 5, further comprising:
and sending the information of the overtime power restoration work order to a second specified address.
7. The configuration method according to claim 6, further comprising:
storing the paid work order to table;
and storing the overtime power restoration work order into a second table.
8, kind arrearage stops configuration device of compound electric automatic tracking work order, its characterized in that includes:
, an acquisition unit for acquiring power failure work orders;
the th polling unit is used for judging whether each power failure work order is a paid work order in a polling mode and sending the information of the paid work order to a th designated address;
the second acquisition unit is used for acquiring a power restoration work order;
and the second polling unit judges whether each power restoration work order is a target power restoration work order in a polling mode and executes power restoration monitoring on the target power restoration work order according to a preset rule.
9, configuration equipment of arrearage stop and recovery automatic tracking work order, characterized by comprising:
a memory for storing instructions, said instructions comprising the steps of the method of configuring an arrearage power outage restoration automatic tracking work order of any claims 1-7;
a processor to execute the instructions.
10, readable storage medium, having stored thereon a computer program, characterized in that the computer program, when being executed by a processor, is adapted to carry out the steps of the method for configuration of arrearage stop-and-go work order according to any of claims 1 to 7.
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| CN112529620A (en) * | 2020-12-07 | 2021-03-19 | 北京来也网络科技有限公司 | RPA and AI-based generation method and device of electric power receivable report |
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