CN110324294B - Call method, server and computer readable storage medium - Google Patents

Call method, server and computer readable storage medium Download PDF

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Publication number
CN110324294B
CN110324294B CN201810290335.XA CN201810290335A CN110324294B CN 110324294 B CN110324294 B CN 110324294B CN 201810290335 A CN201810290335 A CN 201810290335A CN 110324294 B CN110324294 B CN 110324294B
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Prior art keywords
user
information
client
telephone number
call
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CN201810290335.XA
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CN110324294A (en
Inventor
陈可乐
滕有为
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Nanning Fulian Fugui Precision Industrial Co Ltd
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Nanning Fugui Precision Industrial Co Ltd
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Priority to CN201810290335.XA priority Critical patent/CN110324294B/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1073Registration or de-registration
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1096Supplementary features, e.g. call forwarding or call holding
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • H04M3/541Arrangements for diverting calls for one subscriber to another predetermined subscriber based on information specified by the calling party

Abstract

A call method is applied to a server. The method comprises the following steps: receiving first telephone number information sent by a first client; receiving information which is sent by a first client and used for searching for a user corresponding to a first telephone number; inquiring the call record information of the user; sending 'camera opening' information, 'passing back shot user characteristics' information and 'displaying whether the user is found' information to at least one second client corresponding to the call record information; judging whether a user is found according to the received user characteristic information; when the user is found, the second telephone number corresponding to the second client side where the user is shot is sent to the first client side, so that the first client side can dial the second client side and the found information is displayed on the second client side. The invention also provides a call method, a server and a computer readable storage medium. The embodiment of the invention can search people for the telephone by means of the call record and the user characteristic identification.

Description

Call method, server and computer readable storage medium
Technical Field
The embodiment of the invention relates to the technical field of communication.
Background
In the existing internal telephone switching of enterprises, when an external telephone requests a call, the telephone is switched to a corresponding extension telephone in a manual or automatic switching mode. When the called party is not in the seat of the called party, and is in the seats of other employees, the call can be transferred by inputting the specific function keys on the seats of other employees. The method of inputting the special function key not only has complex operation, but also can make the called party not take the switching measure in time when the called party does not know the telephone calling and the calling party does not know the position of the called party, thereby missing the telephone call.
Disclosure of Invention
In view of the foregoing, there is a need for a call method, a server and a computer-readable storage medium, which can achieve the purpose of searching people by phone call by call logging and user feature recognition technology.
The embodiment of the invention provides a call method, which is applied to a server, wherein user registration information is pre-stored in the server, and the user registration information comprises identification information of at least a first client and at least first user characteristic information bound with the identification information of the first client. And receiving the call transfer request information and the user characteristic information uploaded by the second client. And judging whether the user characteristic information is the first user characteristic information. And when the user characteristic information is the first user characteristic information, transferring and binding the first user characteristic information from the identification information of the first client to the identification information of the second client. And updating the user registration information so as to transfer a call line to the second client when the first client is in a call incoming call and/or in a standby state.
The embodiment of the invention provides a call method which is applied to a server. And receiving first telephone number information sent by a first client. And receiving information for searching the user corresponding to the first telephone number. And inquiring the call record information of the user. And sending camera opening information, sending returned shot user characteristic information and sending display searching information to at least one second client corresponding to the call record information. And judging whether the user is found according to the received user characteristic information. When the user is found, sending a second telephone number corresponding to a second client of the user to the first client, so that the first client dials the second client and displays the found information on the second client.
An embodiment of the present invention further provides a server, where user registration information is pre-stored in the server, where the user registration information includes identification information of at least a first client and at least first user feature information bound to the identification information of the first client, and the server includes: a memory, a processor, and a computer program stored on the memory and executable on the processor. The computer program when executed by the processor implementing the steps of: receiving call transfer request information and user characteristic information uploaded by a second client; judging whether the user characteristic information is the first user characteristic information; when the user characteristic information is the first user characteristic information, transferring and binding the first user characteristic information from the identification information of the first client to the identification information of the second client; and updating the user registration information so as to transfer the call line to the second client when the first client is in a call incoming state and/or in a standby state.
An embodiment of the present invention further provides a server, where the server includes: a memory, a processor, and a computer program stored on the memory and executable on the processor. The computer program when executed by the processor implementing the steps of: receiving first telephone number information sent by a first client; receiving information for searching for a user corresponding to the first telephone number; inquiring the call record information of the user; sending camera opening information, sending returned shot user characteristic information and sending display searching information to at least one second client corresponding to the call record information; judging whether the user is found according to the received user characteristic information; and when the user is found, sending a second telephone number corresponding to a second client of the user to the first client, so that the first client dials the second client and displays the found information on the second client.
The embodiment of the present invention further provides a computer-readable storage medium, where a computer program is stored on the computer-readable storage medium, and when the computer program is executed by a processor, the steps of the above-mentioned call method are implemented.
Compared with the prior art, the call method, the server and the computer readable storage medium provided by the embodiment of the invention can quickly realize call forwarding according to user feature identification, reduce the probability of missed call, and provide help for searching people for the call by virtue of the call record.
Drawings
Fig. 1 is a diagram of an application environment of a server according to an embodiment of the present invention.
Fig. 2 is a diagram of an application environment of a server according to another embodiment of the present invention.
Fig. 3 is a flowchart of a server according to an embodiment of the invention.
Fig. 4 is a flowchart of a server according to another embodiment of the invention.
FIG. 5 is a flowchart illustrating a method of calling according to an embodiment of the present invention.
FIG. 6 is a flowchart illustrating the detailed steps of transferring binding and forwarding a call line according to an embodiment of the present invention.
FIG. 7 is a flowchart illustrating steps for unbinding a state according to an embodiment of the present invention.
FIG. 8 is a flowchart illustrating a method for calling according to another embodiment of the present invention.
Description of the main elements
Server 1、2
Telephone set A、B、C、D
User' s a、e
Call transfer system 10
Call seeking system 40
Memory device 20、50
Processor with a memory having a plurality of memory cells 30、60
First receiving module 100
First judging module 200
Binding module 300
Updating module 400
First sending module 500
Switching module 600
Second receiving module 700
Recording module 800
Third receiving module 900
Query module 1000
Second sending module 1100
Second judging module 1200
The following detailed description will further illustrate the invention in conjunction with the above-described figures.
Detailed Description
Fig. 1 is a diagram showing an application environment of a server 1 according to an embodiment of the present invention. The server 1 communicates with an electronic device A, B, wherein the electronic device A, B may be a video phone. The telephone a can receive the incoming call of the telephone B through the server 1, and similarly, the telephone B can also receive the incoming call of the telephone a through the server 1. The server 1 is preset with the binding information of the telephone A and the user a and the binding information of the telephone B and other users, and the switching of the telephone can be realized by updating the binding relationship between the telephone and the user.
Fig. 2 is a diagram showing an application environment of a server according to another embodiment of the present invention. The server 2 communicates with an electronic device A, B, C, D, wherein electronic devices A, B, C and D may be video phones. The user finds user e through phone a, the server 2 receives the information of the user e found by phone a, sends the information to phones B, C and D, and receives the location information of user e through the feedback information of phones B, C and D. The telephone a directly dials the corresponding telephone number to find the user e after receiving the location information of the user e.
Fig. 3 is a block diagram of a server 1 according to an embodiment of the present invention. The server 1 includes a call forwarding system 10, a memory 20 and a processor 30.
The call forwarding system 10 includes a first receiving module 100, a first determining module 200, a binding module 300, an updating module 400, a first sending module 500, a forwarding module 600, a second receiving module 700, and a recording module 800. The modules 100-800 are configured to be executed by one or more processors (processor 30 in this embodiment) to accomplish the present invention. The modules referred to in the present invention are computer program segments that perform a specific function. The memory 20 is used for storing data such as program codes of the call forwarding system 10. The processor 30 is used to execute the program code stored in the memory 20.
The memory 20 includes at least one type of readable storage medium including a flash memory, a hard disk, a multimedia card, a card type memory (e.g., SD or DX memory, etc.), a Random Access Memory (RAM), a Static Random Access Memory (SRAM), a Read Only Memory (ROM), an Electrically Erasable Programmable Read Only Memory (EEPROM), a Programmable Read Only Memory (PROM), a magnetic memory, a magnetic disk, an optical disk, etc. The processor 30 may be a Central Processing Unit (CPU), a controller, a microcontroller, a microprocessor, or other data Processing chip. The memory 20 further stores therein user registration information, where the user registration information includes identification information of at least a first client and at least first user characteristic information bound to the identification information of the first client.
The modules 100-800 are described in detail below.
The first receiving module 100 receives the call transfer request information and the user characteristic information uploaded by the second client.
In a specific embodiment, the server 1 pre-stores user registration information, where the user registration information includes at least identification information of a first client and at least first user feature information bound to the identification information of the first client. Referring to fig. 1, phone a corresponds to the first client, and phone B corresponds to the second client. The server 1 has previously stored therein registration information of the user a, which includes the telephone a and the user a feature information bound to the telephone a. When a telephone A has an incoming call and a user a is at a telephone B, the telephone B receives call forwarding information input by the user a and acquires face information of the user a through a camera, and the first receiving module 100 receives the call forwarding information uploaded by the telephone B and the face information of the user a. In another preferred embodiment, the phone B may also receive biometric information representing the identity of the user, such as fingerprint information entered by the user a.
The first determining module 200 determines whether the user characteristic information is the first user characteristic information.
Referring to fig. 1, the first determining module 200 determines whether the face information of the user a is pre-stored information of the user a.
A binding module 300, configured to transfer and bind the first user characteristic information from the identification information of the first client to the identification information of the second client when the user characteristic information is the first user characteristic information.
Referring to fig. 1, after the first determination module 200 determines the face information of the user a, the binding module 300 transfers and binds the face information of the user a from the phone a to the phone B.
The binding module 300 is further configured to unbind the identification information of the first client from the first user feature information.
The first sending module 500 sends the confirmation information that the first user characteristic information and the identification information of the second client are successfully bound to the second client.
In an embodiment, after the first determining module 200 determines the face information of the user a, the binding module 300 releases the binding between the phone a and the face information of the user a, and binds the phone B with the face information of the user a, and the first sending module 500 sends the confirmation message that the face information of the user a and the phone B are successfully bound to each other to the phone B according to the binding result.
The updating module 400 updates the user registration information to switch the call line to the second client when the first client is in a call incoming state and/or in a standby state.
In a preferred embodiment, after the binding module 300 transfers the face information of the user a from the phone a to the bound phone B, the update module 400 updates the registration information of the user a. When telephone a has an incoming call and user a is at telephone B or user a needs to ensure that the incoming call to telephone a is not missed, the call line is transferred from telephone a to telephone B.
The forwarding module 600 forwards the call line to the second client.
In a preferred embodiment, after the binding module 300 transfers and binds the face information of the user a from the phone a to the phone B, the forwarding module 600 forwards the call line from the phone a to the phone B.
In another preferred embodiment, after the phone B receives the confirmation message that the face information of the user a and the phone B are successfully bound, the call line is switched to the server 1 for sending the message of the phone B, so that the switching module 600 switches the call line from the phone a to the phone B.
In another preferred embodiment, when the phone a receives the unbinding message, the message for transferring the call line to the phone B is sent to the server 1, so that the transferring module 600 transfers the call line from the phone a to the phone B.
The second receiving module 700 receives the character string uploaded by the first client.
In another specific embodiment, the server 1 prestores a correspondence between the identification information of the first client and the binding state of the first user characteristic information and the character string. Referring to fig. 1, the server 1 stores in advance a correspondence relationship between a binding state of the telephone a and the face information of the user a and the character string, for example, when the user a inputs the character string × 9990+123456, the binding between the telephone a and the face information of the user a is released.
Specifically, when the user a actively releases the binding state between the phone a and the user a, the user presses the character string on the phone a, the phone a sends the character string to the server 1, and the first receiving module 100 receives the character string uploaded by the phone a.
The first determining module 200 is further configured to determine whether the character string is a preset character string.
The binding module 300 is further configured to release the binding state when the character string is the preset character string.
Specifically, after the server receives the character string uploaded by the telephone a, the first determining module 200 determines whether the character string is a character string pre-stored in the server 1, and releases the binding state between the telephone a and the user a when the character string is a pre-stored character string. Referring to fig. 1, when the user a presses the 9990+123456 key on the phone a, the receiving module 100 receives the string 9990+123456 uploaded by the phone a, and since the string is a string corresponding to the unbinding operation, the binding module 300 unbound the face information of the user a and the phone a.
The recording module 800 records the transfer binding time.
The first sending module 500 is further configured to send the first user characteristic request information to the second client when the transfer binding time exceeds a first preset time, so that the second client obtains the first user characteristic information again and uploads the first user characteristic information to the server.
Referring to fig. 1, when the recording module 800 records that the binding time of the binding module 300 exceeds 3s, the first sending module 500 sends the face request information of the user a to the phone B, and when the phone B receives the face request information, the user a is photographed again and the face information is uploaded to the server 1.
The recording module 800 is further configured to record the ending time and the ending duration of the call.
The switching module 600 is further configured to recover the call line to the first client when the ending duration exceeds a second preset time.
Referring to fig. 1, when the user a finishes the call forwarding using the phone B, the recording module 800 records the ending time and the ending duration of the call, and after the ending duration of the forwarding module 600 exceeds 2min, the forwarding module 600 restores the phone line from the phone B to the phone a.
Fig. 4 is a block diagram of a server 2 according to an embodiment of the present invention. The server 2 includes a call finding system 40, a memory 50 and a processor 60.
The call searching system 40 includes a third receiving module 900, a query module 1000, a second sending module 1100 and a second determining module 1200. The modules are configured to be executed by one or more processors, in this embodiment processor 60, to implement the present invention. The modules referred to in the present invention are computer program segments that perform a specific function. Memory 50 is similar to memory 20 and processor 60 is similar to processor 30. Unlike memory 20, memory 50 is used to store data such as program codes for call finding system 40. The processor 60 is used to execute the program code stored in the memory 50.
The modules 900-1200 are described in detail below.
The third receiving module 900 receives the first phone number information sent by the first client.
In an embodiment, referring to fig. 2, phone a corresponds to the first client, phone a receives a phone number corresponding to user e input by user a and sends the phone number to server 2, and third receiving module 900 receives the phone number.
The third receiving module 900 further receives the information, sent by the first client, of searching for the user corresponding to the first phone number.
Referring to fig. 2, after receiving the phone number input by the user a, the phone a also receives the information of the user e to be searched, which is input by the user a, and sends the information of the user e to the server 2, and the third receiving module 900 receives the information of the user e to be searched.
The query module 1000 queries the call record information of the user.
In an embodiment, after the third receiving module 900 receives the phone number corresponding to the user e to be searched and the information of the user e to be searched, the query module 1000 queries the call record of the user e. The call record information of the user at least comprises: the system comprises at least one telephone number used by the user, a telephone number corresponding to the at least one second client and the conversation time between the user and the second client. In fig. 2, the call record information of the user e at least includes: at least one phone number used by user e, phone numbers corresponding to phone B, phone C, and phone D, and a duration of the call between user e and phones B, C and D.
The second sending module 1100 sends "camera on" information, "return shot user feature" information, and "display whether the user is found" information to at least one second client corresponding to the call record information.
Referring to fig. 2, here phones B, C and D correspond to the second client. The second transmitting module 1100 transmits the "camera on" information, the "post-shot user feature" information, and the "display whether the user is found" information to the phones B, C and D according to the query result of the query module 1000, so that the phones B, C and D turn on the cameras, and transmits the shot user face information to the server 2 and displays whether the user e is nearby on the display screens of the phones B, C and D, respectively.
The second determining module 1200 determines whether to find the user according to the received user characteristic information.
Referring to fig. 2, the second determining module 1200 compares the received user characteristic information with the characteristic information of the user e to determine whether the user e is found.
The second sending module 1100 is further configured to send, when the user is found, the second phone number corresponding to the second client that has shot the user to the first client, so that the first client dials the second client and displays the found information on the second client.
Referring to fig. 2, the second determining module 1200 determines that the user e is found on the phone D, and the second sending module 1100 sends the phone number corresponding to the phone D to the phone a, so that the phone a dials the phone D and displays the information of the found user e on the display screen of the phone D.
The second sending module 1100 is further configured to, when the user is not found, send, according to the call record information of the user, a third phone number that is last used by the user to the first client, so that the first client searches for the user by dialing the third phone number.
In a preferred embodiment, when the second determining module 1200 determines that the user e is not found at the phone B, C or D, the second sending module 1100 sends the phone number last used by the user e to the phone a according to the call record information of the user e, so that the user can search for the user e by dialing the phone number last used by the user e.
It should be noted that the call diversion system 10 and the call searching system 40 may be present in the server 1 or the server 2 at the same time, and the memory 20 or the memory 50 may store data such as program codes of the call diversion system 10 and the call searching system 40 at the same time. Accordingly, processor 30 or processor 60 executes stored program code in a corresponding memory.
Fig. 5 is a flowchart illustrating steps of a communication method according to an embodiment of the invention. The call method is applied to the server 1, and is implemented by the processor 30 executing the program code stored in the memory 20.
Step S500, receiving the call transfer request information and the user characteristic information uploaded by the second client.
Step S501, determining whether the user characteristic information is the first user characteristic information.
Step S502, when the user characteristic information is the first user characteristic information, transferring and binding the first user characteristic information from the identification information of the first client to the identification information of the second client.
Step S503, recording the time of the transfer binding.
Step S504, determining whether the transfer binding time is within a preset time, if the transfer binding time exceeds the preset time, executing step S505, otherwise executing step S506.
Step S505, sending the first user characteristic request information to the second client, so that the second client obtains the first user characteristic information again and uploads the first user characteristic information to the server.
Step S506, updating the user registration information to switch the call line to the second client when the first client is in a call incoming state and/or in a standby state.
In step S507, the end time and the end duration of the call are recorded.
Step S508, when the ending duration exceeds a preset value, the call line is restored to the first client.
Referring to fig. 5 and fig. 6, fig. 6 is a flowchart illustrating detailed steps of transferring binding and transferring a call line according to an embodiment of the present invention.
Step S600, releasing the binding between the identification information of the first client and the first user feature information.
Step S601, sending confirmation information that the first user characteristic information and the identification information of the second client are successfully bound to the second client.
Step S602, the server transfers the call line to the second client.
Of course, after step S601, step S603 or step S604 may be executed to implement call line forwarding according to factory settings.
Step S603, when the first client receives the unbinding information, receiving information sent by the first client to transfer the call line to the second client, so as to transfer the call line to the second client.
Step S604, when the second client receives the binding success information, receiving information that is sent by the second client and used for switching the call line to the second client, so as to switch the call line to the second client.
Referring to fig. 5, 6 and 7, fig. 7 is a flowchart illustrating a procedure of unbinding the binding status according to an embodiment of the invention. The method is applied to the server 1, and the server 1 pre-stores the corresponding relation between the identification information of the first client and the binding state of the first user characteristic information and the character string.
Step S700, receiving the character string uploaded by the first client.
Step S701, determining whether the character string is a preset character string.
Step S702, when the character string is the preset character string, the binding state is released.
FIG. 8 is a flowchart illustrating a method for calling according to another embodiment of the present invention. The call method is applied in the server 2 and is implemented by the processor 60 executing program codes stored in the memory 50. Of course, the call method may also be applied to the server 1, and the server 1 can simultaneously implement the functions of call forwarding and call searching.
Step S800, receiving first phone number information sent by the first client.
Step S801, receiving information of the user that is sent by the first client and is searched for corresponding to the first phone number.
Step S802, inquiring the call record information of the user. The call record information of the user at least comprises: the system comprises at least one telephone number used by the user, a telephone number corresponding to the at least one second client and the conversation time between the user and the second client.
Step S803, sending "camera on" information, "return shot user feature" information, and "display whether to find the user" information to at least one second client corresponding to the call record information.
Step S804, determining whether to find the user according to the received user feature information, if the user is found, executing step S805, otherwise executing step S806.
Step S805, sending the second phone number corresponding to the second client of the user to the first client, so that the first client dials the second client and displays the search information on the second client.
Step S806, according to the call record information of the user, sending a third phone number last used by the user to the first client, so that the first client searches for the user by dialing the third phone number.
Compared with the prior art, the call method, the server and the computer readable storage medium provided by the embodiment of the invention can quickly realize call forwarding according to user feature identification, reduce the probability of missed call, and provide help for searching people for the call by virtue of the call record.
Although the present invention has been described in detail with reference to the preferred embodiments, it will be understood by those skilled in the art that various changes may be made and equivalents may be substituted for elements thereof without departing from the spirit and scope of the present invention.

Claims (5)

1. A conversation method is applied to a server, and is characterized in that the conversation method comprises the following steps:
receiving first telephone number information sent by a first client;
receiving information which is sent by the first client and used for searching for a user corresponding to the first telephone number;
inquiring the call record information of the user;
sending 'camera opening' information, 'passing back shot user characteristics' information and 'displaying whether the user is found' information to at least one second client corresponding to the call record information;
judging whether the user is found according to the received user characteristic information;
when the user is found, sending a second telephone number corresponding to a second client terminal of the user to the first client terminal, so that the first client terminal dials the second client terminal and the found information is displayed on the second client terminal; and
and when the user is not found, sending a third telephone number which is used by the user last to the first client according to the call record information of the user so that the first client searches for the user by dialing the third telephone number.
2. A call method according to claim 1, wherein the call record information of the user includes at least: the system comprises at least one telephone number used by the user, a telephone number corresponding to the at least one second client and the conversation time between the user and the second client.
3. A server, characterized in that the server comprises: a memory, a processor and a computer program stored on the memory and executable on the processor, the computer program when executed by the processor implementing the steps of:
receiving first telephone number information sent by a first client;
receiving information which is sent by the first client and used for searching for a user corresponding to the first telephone number;
inquiring the call record information of the user;
sending 'camera opening' information, 'passing back shot user characteristics' information and 'displaying whether the user is found' information to at least one second client corresponding to the call record information;
judging whether the user is found according to the received user characteristic information;
when the user is found, sending a second telephone number corresponding to a second client terminal of the user to the first client terminal, so that the first client terminal dials the second client terminal and the found information is displayed on the second client terminal; and
and when the user is not found, sending a third telephone number which is used by the user last to the first client according to the call record information of the user so that the first client searches for the user by dialing the third telephone number.
4. The server of claim 3, wherein the call record information of the user comprises at least: the system comprises at least one telephone number used by the user, a telephone number corresponding to the at least one second client and the conversation time between the user and the second client.
5. A computer-readable storage medium, having stored thereon a computer program which, when being executed by a processor, carries out the steps of the telephony method according to any one of claims 1 to 2.
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