CN110298761A

CN110298761A - Information updating method, device, computer equipment and storage medium

Info

Publication number: CN110298761A
Application number: CN201910432718.0A
Authority: CN
Inventors: 卢洪岩
Original assignee: Ping An Life Insurance Company of China Ltd
Current assignee: Ping An Life Insurance Company of China Ltd
Priority date: 2019-05-23
Filing date: 2019-05-23
Publication date: 2019-10-01
Anticipated expiration: 2039-05-23
Also published as: CN110298761B

Abstract

The invention discloses a kind of information updating method, device, computer equipment and storage mediums, wherein, the information updating method includes the following movement of follow-up system execution: obtaining follow-up service request, obtains client's follow-up list from service database based on follow-up service request；Based on the corresponding registered contacts mode of each follow-up client, business confirmation message is sent to the corresponding client of registered contacts mode；The corresponding follow-up client of all registered contacts modes for not returning to business return information within the default waiting time is labeled as lost contact client by the business return information that the corresponding client of statistics registered contacts mode is returned based on business confirmation message；Lost contact client list is formed based on each lost contact client, gives lost contact customer name single-shot to multiple-series system.Seat personnel works to the multiple-series of lost contact user and removes by this method, and multiple-series work is transferred to multiple-series system and is followed up, ensures making smooth advances for business process.

Description

Information updating method, device, computer equipment and storage medium

Technical field

The present invention relates to technical field of data processing more particularly to a kind of information updating method, device, computer equipment and Storage medium.

Background technique

Insurance policy abbreviation declaration form is the formal written document that the insurer and insurant conclude insurance contract, is described Declaration form both parties rights and obligations and responsibility, customer information, operational staff's information and Effective Period of Insurance guarantor The information such as single initial time and declaration form expiration time.In actual conditions, there are the different insurance businesses for needing persistently to follow up, and are Raising client continues insurance success rate, will use electric pin system and carries out sustained traffic to the existing client list for needing persistently to follow up Connection, allows seat personnel to be paid a return visit according to customer name single pair client.In this phase, there may be some visitors in client's list The corresponding registered contacts mode in family is altered, and seat personnel can not relate to corresponding client namely lost contact client in time Situation, seat personnel, which is unable to complete collection, causes declaration form to be lost.

Simultaneously because existing client's list and corresponding declaration form data are up to hundred million grades of the order of magnitude, data volume is huge, Existing electricity pin system generally requires the processing time grown very much, the lost contact client if seat personnel persistently follows up, to client's list The efficiency of processing receives extreme influence.How to timely update in insurance business lost contact client contact method to ensure insurance Business makes smooth advances as urgent problem to be solved.

Summary of the invention

The embodiment of the present invention provides a kind of information updating method, device, computer equipment and storage medium, to solve protecting The contact method of the lost contact that timely updates in dangerous business client is to ensure the problem of making smooth advances of insurance business.

A kind of information updating method is applied to follow-up system, comprising:

Follow-up service request is obtained, client's follow-up list, client are obtained from service database based on follow-up service request The list that follows up includes at least one set of business record, and each business record includes follow-up client and registered contacts mode；

Based on the corresponding registered contacts mode of each follow-up client, business is sent to the corresponding client of registered contacts mode Confirmation message；

The business return information that the corresponding client of statistics registered contacts mode is returned based on business confirmation message, will not exist The corresponding follow-up client of all registered contacts modes of return business return information is labeled as lost contact client in the default waiting time, Lost contact state will be updated to labeled as the corresponding contact status of follow-up client of lost contact client；

Lost contact client list is formed based on each lost contact client, gives lost contact customer name single-shot to multiple-series system；

Multiple-series client's list that multiple-series system is sent based on lost contact customer name single-shot is obtained, multiple-series client's list includes at least one A multiple-series client and update contact method；

Based on multiple-series client list and business record, business record is updated using the corresponding update contact method of multiple-series client In registered contacts mode.

A kind of information updating apparatus is applied to follow-up system, comprising:

Service request module is obtained, for obtaining follow-up service request, based on follow-up service request from service database Client is obtained to follow up list, client's list that follows up includes at least one set of business record, each business record include follow-up client and Registered contacts mode；

Confirmation message module is sent, for being based on the corresponding registered contacts mode of each follow-up client, to registered contacts side The corresponding client of formula sends business confirmation message；

Return information module is counted, is returned for counting the corresponding client of registered contacts mode based on business confirmation message Business return information, by all registered contacts modes for not returning to business return information within the default waiting time it is corresponding with It is labeled as lost contact client into client, lost contact state will be updated to labeled as the corresponding contact status of follow-up client of lost contact client；

Customer name single module is sent, for forming lost contact client list based on each lost contact client, by lost contact client's list It is sent to multiple-series system；

Acquisition multiple-series information module, the multiple-series client's list sent for obtaining multiple-series system based on lost contact customer name single-shot, Multiple-series client's list includes at least one multiple-series client and update contact method；

Contact method module is updated, it is corresponding more using multiple-series client for being based on multiple-series client list and business record New contact method updates the registered contacts mode in business record.

A kind of computer equipment, including memory, processor and storage can be run in memory and on a processor Computer program, processor execute computer program when realize above- mentioned information update method.

A kind of computer readable storage medium, computer-readable recording medium storage have computer program, computer program Above- mentioned information update method is realized when being executed by processor.

A kind of information updating method is applied to multiple-series system, comprising:

Lost contact client's list that follow-up system is sent is received, lost contact client's list includes at least one lost contact client；

It is corresponding tight at least one emergency contact of customer data library inquiry lost contact client registration and emergency contact Anxious contact method；

Template addition emergency contact and emergency contact mode are generated by default notification information, forms multiple-series notification information, Multiple-series notification information is sent to the corresponding client of emergency contact mode；

If the corresponding client of emergency contact mode returns to the corresponding update connection of lost contact client within the default waiting time The corresponding update contact method of lost contact client is then updated by mode in lost contact client's list, forms multiple-series client list；

Give multiple-series customer name single-shot to follow-up system, multiple-series client's list includes at least one multiple-series client and update connection It is mode.

A kind of information updating apparatus is applied to multiple-series system, comprising:

Lost contact name single module is received, for receiving lost contact client's list of follow-up system transmission, lost contact client's list includes At least one lost contact client；

Inquire contact method module, at least one emergency contact for registering in customer data library inquiry lost contact client Emergency contact mode corresponding with emergency contact；

Multiple-series information module is formed, for generating template addition emergency contact and emergency contact side by default notification information Formula forms multiple-series notification information, multiple-series notification information is sent to the corresponding client of emergency contact mode；

Customer name single module is formed, is lost if being returned within the default waiting time for the corresponding client of emergency contact mode Join the corresponding update contact method of client, then carries out the corresponding update contact method of lost contact client more in lost contact client's list Newly, multiple-series client list is formed；

Multiple-series name single module is sent, for giving multiple-series customer name single-shot to follow-up system, multiple-series client's list includes extremely A few multiple-series client and update contact method.

Above- mentioned information update method, device, computer equipment and storage medium are needed by obtaining in service database The lost contact client's list for updating contact method, gives the lost contact customer name single-shot to multiple-series system, so that multiple-series system is corresponding Personnel can carry out client's multiple-series work based on lost contact client's list, and the update contact method for the client that multiple-series is obtained is in industry It is updated in business database, business follow-up is carried out based on the update contact method of update conducive to seat personnel, by seat personnel It works the multiple-series of lost contact user and removes, multiple-series work is transferred to multiple-series system and is followed up, the work of seat personnel can be saved Make the time, improves working efficiency, ensure making smooth advances for business process.

Detailed description of the invention

In order to illustrate the technical solution of the embodiments of the present invention more clearly, below by institute in the description to the embodiment of the present invention Attached drawing to be used is needed to be briefly described, it should be apparent that, the accompanying drawings in the following description is only some implementations of the invention Example, for those of ordinary skill in the art, without any creative labor, can also be according to these attached drawings Obtain other attached drawings.

Fig. 1 is the application environment schematic diagram of information updating method in one embodiment of the invention；

Fig. 2 is the flow chart of information updating method in one embodiment of the invention；

Fig. 3 is another flow chart of information updating method in one embodiment of the invention；

Fig. 4 is another flow chart of information updating method in one embodiment of the invention；

Fig. 5 is another flow chart of information updating method in one embodiment of the invention；

Fig. 6 is another flow chart of information updating method in one embodiment of the invention；

Fig. 7 is the schematic diagram of information updating apparatus in one embodiment of the invention；

Fig. 8 is the schematic diagram of computer equipment in one embodiment of the invention.

Specific embodiment

Following will be combined with the drawings in the embodiments of the present invention, and technical solution in the embodiment of the present invention carries out clear, complete Site preparation description, it is clear that described embodiments are some of the embodiments of the present invention, instead of all the embodiments.Based on this hair Embodiment in bright, every other implementation obtained by those of ordinary skill in the art without making creative efforts Example, shall fall within the protection scope of the present invention.

Information updating method provided in an embodiment of the present invention can be applicable in the application environment such as Fig. 1, the information update side Method is applied in information update system, which includes client, end of attending a banquet, follow-up system and multiple-series system, In, client and end of attending a banquet are communicated by network with follow-up service device.Client or end of attending a banquet are also known as user terminal, refer to It is corresponding with follow-up service device, the program of local service is provided for client.The client it is mountable but be not limited to various individuals In the computer equipments such as computer, laptop, smart phone, tablet computer and portable wearable device.Follow-up system Corresponding follow-up service device and the corresponding multiple-series server of multiple-series system can use independent server either multiple servers The server cluster of composition is realized.

The information updating method is applied to follow-up system, executes following steps:

The information updating method is applied to multiple-series system, executes following steps:

In one embodiment, as shown in Fig. 2, providing a kind of information updating method, the follow-up in Fig. 1 is applied in this way It is illustrated, specifically comprises the following steps: for system and multiple-series system

S11. follow-up service request is obtained, client's follow-up list is obtained from service database based on follow-up service request, Client's follow-up list includes at least one set of business record, and each business record includes follow-up client and registered contacts mode.

Wherein, follow-up business is to need the subsequent business persistently to follow up of seat personnel, for example, installment business etc..With It is the request that business to be followed up will be needed to initiate follow-up that client is initiated to follow-up service device into service request.

Service database is the database for recording all business and data acquisition system relevant to all business.The business datum The various relational databases (calling mutually convenient for the synchronized update and data of data) of existing mature application can be used in library, than Such as, MariaDB, Percona Server, PostgreSQL, Microsoft Access or Microsoft SQL Server Deng being not construed as limiting herein.

Client's follow-up list is the list that the corresponding client to be followed up of all follow-up business for needing to follow up is constituted.

The phone number or E-mail address that registered contacts mode retains when being client enrollment business or last time transacting business Etc. the contact method that can relate to client.

Specifically, existing market business includes disposable business and business by stages.For disposable business, client is disposable The purchase of product or service can be completed in payment；For business by stages, client is needed to pay by instalments, or product or service are provided Businessman cash product or service by stages.Based on the especially installment business of business by stages, businessman is needed to follow up in time.Than Such as, it may cause disconnected guarantor if client does not complete the payment together in monthly payment plan in insurance industry, give client and insurance company All bring inevitable loss.Specifically, four kinds of situations that business insurance is broken off a friendship are illustrated:

One, business insurance has the grace period for the payment of fees 60 days to the payment phase backward, and the every of expense insurance is paid in 60 days and is ensured Still effectively.

Two, more than 60 days after declaration form enter abort state, this time insurance company of being in danger assumes no responsibility.

Three, the expense phase is being paid backward in two years, declaration form can apply for multiple effect, and declaration form comes into force again after multiple effect.

It four, is more than 2 years paying Fei Qihou, declaration form does not apply for multiple effect declaration form effectiveness ends.

In order to avoid the generation of above situation, businessman should track the business for needing to follow up in time, keep effectively connection with client Network, to notify client in time before business by stages occurs.

Further, follow-up service device, which collects, needs the business that is followed up and waits for the corresponding client couple of follow-up business with each It should be added in service database, filter out business and client to be followed up based on the service database in favor of subsequent.Specifically Ground, follow-up service device collect the corresponding business record of each business, are unfinished state by state in business record, by stages complete It is screened at the corresponding business of state or halted state etc. and is recorded as business to be followed up.And by each business pair to be followed up The registered contacts mode of the client answered also while being extracted and preserved in service database, and being conducive to subsequent follow-up service device can be timely Follow-up business can be carried out based on service database, relates to corresponding client to be followed up.

In step S11, follow-up service device can obtain all follow-up visitors based on follow-up service request in service database Family and the corresponding registered contacts mode of each follow-up client, can be quickly according to client's follow-up list and each follow-up visitor convenient for attending a banquet Family promotes follow-up business.

S12. it is based on the corresponding registered contacts mode of each follow-up client, is sent to the corresponding client of registered contacts mode Business confirmation message.

Wherein, business confirmation message is the follow-up prompting message that follow-up service device is set according to each follow-up business.

Further, follow-up service device can prestore different business confirmation message moulds based on different follow-up types of service Plate.After confirming the type of follow-up business, real time business can be added based on the corresponding confirmation message template of the follow-up type of service Content, such as customer name and current time in system etc. generate business confirmation message, to ensure the real-time of business confirmation message Property.

In step S12, follow-up service device can directly be sent out based on the business confirmation message corresponding with follow-up business set Give registered contacts mode corresponding client, it is simple and fast.

S13. the business return information that the corresponding client of statistics registered contacts mode is returned based on business confirmation message, will The corresponding follow-up client of all registered contacts modes for not returning to business return information within the default waiting time is labeled as lost contact Client will be updated to lost contact state labeled as the corresponding contact status of follow-up client of lost contact client.

Wherein, the default waiting time is the time that follow-up service device waits client's return business return information, in this implementation Example, in order to urge client to timely feedback business return information, may be configured as within two days, and send business confirmation letter to client When breath, client is prompted to return to business return information in time within the corresponding default waiting time.

Contact status is the state whether follow-up service device marks each follow-up client that can join, including can join state and lost contact State, follow-up service device can update the corresponding connection of each follow-up client based on the business return information of each follow-up client feedback State.For example, within a preset time, follow-up service device will can not reply the follow-up client of business return information labeled as lost contact visitor Family, and the corresponding contact status of lost contact client is changed to lost contact state；Meanwhile if follow-up service device receives follow-up visitor The business return information of family feedback, then the corresponding contact status of follow-up client is that can join state.

Business return information, which is client, enters next follow-up stage based on the confirmation follow-up business that business confirmation message returns Confirmation message.For example, if business confirmation message is that prompt client pays next extended insurance expense, when client completes payment of fees Afterwards, business return information can be sent to follow-up service device, which is the information that payment of fees is completed.

Specifically, to mark lost contact client, which can pass through the settable timed task of follow-up service device GetTime () function is realized as timer.The waiting time of timer is the default waiting time, namely works as timer Triggerable follow-up service device loses according to the business return informations that all follow-up clients return to screen after reaching the default waiting time Join client.

If not receiving the business return information of client's return into server in default waiting time heel, it is understood that there may be use The wrong situation of the corresponding registered contacts mode in family (client has updated contact method).Follow-up service device will can not reply industry at this time The client of business return information is labeled as lost contact client, and will update labeled as the corresponding contact status of follow-up client of lost contact client For lost contact state.

In step S13, follow-up service device can confirm lost contact client and to follow-up based on the reply situation of business return information The client that business is confirmed is conducive to promote follow-up business；The list that lost contact client can be obtained simultaneously, to subsequent to lost contact visitor Family is pushed to multiple-series system and is contacted, to promote follow-up business.

S14. lost contact client list is formed based on each lost contact client, gives lost contact customer name single-shot to multiple-series system.

Wherein, multiple-series system is connect with follow-up service device, to be tracked the dedicated system contacted with lost contact client System, the new contact method of the multiple-series client will relate to are updated by multiple-series system.

Specifically, follow-up service device can set up client's label to each follow-up client in client's follow-up list.It will The client of lost contact client is recorded as very etc., herein without limitation.Follow-up service device marks each client after preset time The follow-up client for being denoted as lost contact client screens, and forms new list namely lost contact client's list.Further, lost contact visitor Name in an account book list can associated client information table, including at least one corresponding emergency contact of lost contact and emergency contact it is corresponding tight Anxious contact method contacts client to provide assistance information as much as possible to multiple-series system again.Wherein, client information table All client personal informations filled in when establishing business for client, for example, name, age, address, work unit and phone number Deng.

In step S14, follow-up service device can give lost contact customer name single-shot to multiple-series system, so that multiple-series system can be based on Lost contact client list is got in touch with again with each client, and follow-up business is maintained to make good progress.

S21. lost contact client's list that follow-up system is sent is received, lost contact client's list includes at least one lost contact client.

In step S21, the corresponding multiple-series server of multiple-series system can receive at least one lost contact visitor in lost contact client list Family carries out contact again based on the information that lost contact client registers in customer database for subsequent multiple-series server and prepares data Basis.

S22. corresponding at least one emergency contact of customer data library inquiry lost contact client registration and emergency contact Emergency contact mode.

Wherein, customer database is the file store established to the corresponding client of each business, name, year including client Age, business tine, contact method or at least two emergency contacts etc..

Emergency contact is at least one and the lost contact that the information of lost contact client is recorded when service database records The close people of customer relationship, for example, relative, colleague perhaps the emergency contact mode such as work unit namely relative, colleague or work The contact method of office can be phone number and be also possible to E-mail address etc., is not construed as limiting herein.

In step S22, multiple-series server can find corresponding emergency contact according to lost contact client in customer database People, emergency contact mode corresponding with emergency contact are contacted to obtain the corresponding update contact method of lost contact client.

S23. template addition emergency contact and emergency contact mode are generated by default notification information, forms multiple-series notice letter Breath, is sent to the corresponding client of emergency contact mode for multiple-series notification information.

In step S23, it is that multiple-series server is preset to notify that emergency contact is existing that default notification information, which generates template, There is the corresponding registered contacts mode of lost contact client to fail, request emergency contact provides the corresponding newest connection of lost contact client The information model of mode.Multiple-series notification information also i.e. by emergency contact and lost contact client press default notification information generate template into The information generated after the addition of row corresponding content.Template is generated using default notification information, the generation of multiple-series server can be effectively improved The speed of multiple-series notification information.

If S24. the corresponding client of emergency contact mode returns to the corresponding update of lost contact client within the default waiting time The corresponding update contact method of lost contact client is then updated by contact method in lost contact client's list, forms multiple-series client List.

In step S24, answering for the corresponding emergency contact's return of each lost contact client can be counted within the default waiting time Join information, including update contact method or can not temporarily get in touch with, which is updated in lost contact client's list Multiple-series client list is formed, multiple-series client's list includes the corresponding update contact method of each lost contact client, if some lost contact Client does not receive update contact method, then remarks lost contact client " can not temporarily contact " etc. identifies in multiple-series client's list.

S25. multiple-series customer name single-shot is given to follow-up system, multiple-series client's list includes at least one multiple-series client and more New contact method.

In step S25, multiple-series client's list can be returned to follow-up system in time by multiple-series server, be conducive to follow-up system and Update contact method of the Shi Gengxin lost contact client in business record is conducive to push the sustainable development of follow-up business.

S15. multiple-series client's list that multiple-series system is sent based on lost contact customer name single-shot is obtained, multiple-series client's list includes extremely A few multiple-series client and update contact method.

Wherein, multiple-series client list is based on lost contact client list, after getting in touch with the emergency contact of lost contact client It reacquires the multiple-series client in the corresponding update contact method of each lost contact client namely multiple-series client's list and covers lost contact visitor Each of name in an account book list lost contact client.It will include the multiple-series customer name of each of all lost contact client lists lost contact client Follow-up service device is singly returned to, follow-up personnel when can ensure the information integrity for obtaining lost contact client and subsequent follow-up client are complete Face property.It is to be appreciated that the corresponding update contact method for the lost contact client that can not be also related to for multiple-series system, multiple-series system System can carry out information labeling to the corresponding multiple-series client list of lost contact client, for example be labeled as temporarily getting in touch with.

Update the information etc. that contact method is the formation such as the new phone number for relating to client or E-mail address.

Specifically, follow-up service device will be pushed to multiple-series system according to lost contact client's list in step S13, so that multiple-series System carries out restorative connection based on the emergency contact that each lost contact client registers, for example, passing through the urgent of client reservation It is that people relates to client etc., if can contact again with lost contact customer acquisition, obtaining the client contacted again is multiple-series client.

Multiple-series system can update multiple-series client and corresponding update contact method to multiple-series system, be conducive to follow-up service device Carry out the synchronized update of customer data in service database based on the more new information of multiple-series system in time.

In step S15, follow-up service device can obtain multiple-series client's list of multiple-series system transmission, can convenient for follow-up service device Business confirmation message newly is sent to client based on the multiple-series customer name substance, in order to promote follow-up business.

S16. it is based on multiple-series client list and business record, using the corresponding update contact method more new business of multiple-series client Registered contacts mode in record.

Specifically, contact method is updated when some multiple-series client of multiple-series system obtains, it can synchronized update service database Registered contacts mode in middle corresponding business record is to update contact method, improves the real-time of service database and automatically updates Ability.

In step S16, follow-up service device can be based on same multiple-series client, and multiple-series client is corresponding in business record Registered contacts mode is updated to update contact method, keeps the reliability and authenticity of customer information.

Preferably, it after step S16, i.e., is updated in business record using the corresponding update contact method of multiple-series client Registered contacts mode after, information updating method also specifically comprises the following steps:

S161. business confirmation message is sent to the corresponding client for updating contact method of multiple-series client.

It is to be appreciated that follow-up service device should be promoted to multiple-series client in time after lost contact client is converted to multiple-series client Follow-up business also should send business confirmation message to multiple-series client in time.Specific transmission process is identical as step S12, herein not It repeats again.

In step S161, follow-up service device can send industry to the corresponding client for updating contact method of multiple-series client in time Business confirmation message ensures the integrality for promoting follow-up business, namely ensures that each client that can be contacted can collect follow-up in time The business confirmation message that server is sent.

S162. the business return information that client is returned based on business confirmation message is obtained, is based on business return information, more Contact status in the business record of new multiple-series client.

It is to be appreciated that when follow-up service device be subjected to client return business return information namely client it is corresponding Updating contact method is that very, can be updated to the corresponding contact status of multiple-series client can join state.

In step S162, follow-up service device can obtain the business that client returns based on business confirmation message in time and reply letter Breath obtains business and promotes result；The corresponding contact status of the automatically updated client simultaneously, is based on convenient for subsequent follow-up service device The client that the contact status of each client filters out lost contact state is contacted again.

For step S161 into S162, follow-up service device can give multiple-series client the corresponding client for updating contact method in time Transmission business confirmation message ensures the integrality for promoting follow-up business, namely ensures that each client that can be contacted can receive in time The business confirmation message for taking follow-up service device to send.Follow-up service device can obtain what client returned based on business confirmation message in time Business return information obtains business and promotes result；The corresponding contact status of the automatically updated client simultaneously is convenient for subsequent follow-up Server is contacted again based on the client that the contact status of each client filters out lost contact state.

In information updating method provided in this embodiment, follow-up service device needs to update by obtaining in service database Lost contact client's list of contact method gives the lost contact customer name single-shot to multiple-series system, so that the corresponding personnel of multiple-series system Client's multiple-series work can be carried out based on lost contact client's list, and the update contact method for the client that multiple-series is obtained is in business number According to being updated in library, business follow-up is carried out based on the update contact method of update conducive to seat personnel, by seat personnel to mistake The multiple-series for being combined family, which works, removes, and multiple-series work is transferred to multiple-series system and is followed up, when can save the work of seat personnel Between, working efficiency is improved, ensures making smooth advances for business process.

In one embodiment, follow-up business includes follow-up service template and service condition.As shown in figure 3, in step S11 In, that is, follow-up service request is obtained, client's follow-up list is obtained from service database based on follow-up service request, is specifically included Following steps:

S111. transmission service substrate interface is held to attending a banquet, receives end group of attending a banquet and matches in the business that service template interface inputs Data are set, business configuration data include that target database ID, target service type, target service state and target handle the time limit.

Wherein, service template interface is attended a banquet through client to receive in the service template for follow-up service device is preset Interface can carry out the interface of business configuration.

Database ID is the mark of each database of the follow-up service device to distinguish storage.Type of service is that business provides The set of the available all types of service of quotient.Service condition be business promote state, such as completion status, follow-up state, Final state and unactivated state etc..

Handling the time limit is that corresponding the last of specific business of each client is handled the time limit, namely ought be surpassed the current time in system It crosses and handles the time limit, then the business is final state, can not carry out business change etc. again.

Specifically, follow-up client is matched rapidly for the ease of attending a banquet, follow-up service device is in combination with database ID, service class Type generates service template with the time limit is handled, and gives service template to be adapted to executable interface and form service template interface, by the business Substrate interface is supplied to client, and client can be based on service template interface incoming traffic configuration data, business configuration data packet It includes target database ID, target service type, target service state and target and handles the time limit.Wherein, target database ID refers to Attend a banquet the database ID sent by client at the service template interface；Target service type refers to attend a banquet and be existed by client The type of service that the service template interface is sent；Target service state, which refers to attend a banquet, to be sent out by client at the service template interface The service condition sent；Target handles the time limit and refers to attend a banquet and handle the time limit what the service template interface was sent by client.It sits Seat can based on the follow-up business column for including on the service template interface, type of service column or handle what the columns such as time limit provided Constraint term is quickly selected.

In step S111, follow-up service device can based on the option of each column for selection of attending a banquet, in service database into The accurate screening of row.

S112. the business confirmation instruction that end of attending a banquet is sent is obtained, is formed based on business confirmation instruction and business configuration data Service inquiry instruction.

Wherein, business confirmation instruction be attend a banquet to follow-up service device send confirmation business configuration data instruction.For example, Business confirmation instruction can be the ACK button etc. on service template interface.

Service inquiry instruction is follow-up service device combination business confirmation instruction and the database language that business configuration data are formed Say inquiry instruction.

In step S112, instructed when the business that follow-up service device receives client transmission confirms, it can be true based on business Recognize instruction and business configuration data form service inquiry instruction and inquired in service database, reduces artificial enquiry business number According to the time in library, working efficiency is improved.

S113. it is instructed based on service inquiry, from service database corresponding with target database ID, acquisition and target Type of service, target service state and target handle time limit corresponding client's follow-up list.

Specifically, follow-up service device is primarily based on target database ID and matches corresponding target data in follow-up service device Library, and continue to handle time limit progress based on target service type, target service state and target further in target database Screening can finally obtain the client's follow-up list for meeting business configuration data.

In step S113, follow-up service device can receive client multiple search conditions specified simultaneously and be retrieved, and obtain Client's follow-up list, the business that can accurately follow up and follow-up client, improve the accuracy and specific aim of follow-up work.

For step S111 into S113, follow-up service device can be based on the option of each column for selection of attending a banquet, in business datum It is accurately screened in library.When follow-up service device receives the business confirmation instruction of client transmission, the business that can be based on confirms Instruction and business configuration data form service inquiry instruction and are inquired in service database, reduce artificial enquiry business datum The time in library improves working efficiency.Follow-up service device can receive the specified multiple search conditions of client and be retrieved, and obtain visitor Follow up list at family, and the business that can accurately follow up and follow-up client improve the accuracy and specific aim of follow-up work.

In one embodiment, as shown in figure 4, before step S11, i.e., to attend a banquet hold transmission service substrate interface it Before, information updating method also specifically comprises the following steps:

S101. the request of configuration service template is obtained, the request of configuration service template includes follow-up business column, type of service column Mesh, service condition column and business handling time limit column.

Wherein, the request of configuration service template be developer by client lift to follow-up service device to foundation of attending a banquet The request at service template interface carries out business configuration by service template interface in order to attend a banquet.

Follow-up business column is provided for the column item of various follow-up business, similarly it is found that type of service column is to use To provide the column item of various businesses type, service condition column is the column item for showing various businesses state, business handling phase Limit is the column item for showing the date.

Further, follow-up service device can receive the other types of to be defined to business of developer's transmission Column item, for example, service area column etc..It is to be appreciated that service area column is to show that various businesses execute the column in region Mesh item.

In step S101, follow-up service device can receive the request of configuration service template, to developer according to business reality Demand screens follow-up client, improves the usability and flexibility at configuration service template product interface.

S102. based on follow-up business column, type of service column, service condition column, business handling time limit column and really Recognize column and generate service template interface, in service template interface, follow-up business column and service database are associated, it will Type of service column is associated with at least one type of service, service condition column is associated with at least one service condition, by industry Business is handled time limit column and is associated with calendar.

In step S102, follow-up service device can instruct the business column that will follow up using business association in service template interface It is associated with service database, type of service column is associated with at least one type of service, by service condition column and extremely A kind of few service condition association, business handling time limit column is associated with calendar, can be directly based upon to subsequent follow-up service device The business configuration data configured on service template interface of attending a banquet accurately are searched.

Step S101 is into S102, and follow-up service device can receive the request of configuration service template, to developer according to industry Follow-up client is screened in business actual demand, improves the usability and flexibility at configuration service template product interface.Follow-up clothes Follow-up business column and service database can be associated in service template interface using business association instruction by business device, by industry Service type column is associated with at least one type of service, service condition column is associated with at least one service condition, by business It handles time limit column to be associated with calendar, can be directly based upon to subsequent follow-up service device to attend a banquet and configured on service template interface Business configuration data are accurately searched.

In one embodiment, as shown in figure 5, after step S16, i.e., using the corresponding update correspondent party of multiple-series client After formula updates the registered contacts mode in business record, information updating method also specifically comprises the following steps:

S611. the business handling time limit in the corresponding business record of multiple-series client and current traffic state are obtained.

Wherein, current traffic state includes completion status and interrupt status, wherein completion status for the follow-up business institute There is process to be complete, follows up without continuing；Interrupt status is that the follow-up business encounters traffic bottleneck, is in interrupt situation.

Specifically, follow-up service device may be obtained the corresponding registered contacts mode of multiple-series client after a period of time, at this point, There may be a variety of situations for the corresponding follow-up business of multiple-series client, for example, business handling time limit etc. is already expired in the follow-up business.This When, follow-up service device should take different processing sides for different situations (including business handling time limit or current traffic state) Formula.

In step S611, follow-up service device can obtain the business handling time limit in the corresponding business record of multiple-series client and work as Preceding service condition is further processed for the subsequent different situations based on multiple-series client and provides technique preparation.

If S612. current traffic state is to handle state, comparison system current time and business handling time limit.

Specifically, follow-up service device first screens current traffic state, is to handle state by current traffic state Target service screen after, then using current_date function obtain the current time in system.Obtained system is current The business handling time limit corresponding with target service time compares.

In step S612, follow-up service device can obtain the comparing result of current time in system and business handling time limit, after being Continuous follow-up service device carries out business processing preparation techniques basis based on different comparing results.

If S613. the current time in system is less than business handling time limit, comparison system current time and pre-set buffer phase.

Wherein, the pre-set buffer phase is the specified time close to the business handling time limit of follow-up service device setting, for example, one week Or three days etc., it is not construed as limiting herein.The pre-set buffer phase is set conducive to follow-up service device based on the industry near the business handling time limit Business is followed up, without the business crossed concern and do not reach the pre-set buffer phase, to reduce beating to the business prompting information of client more It disturbs.

In step S622, follow-up service device continues to compare when decision-making system current time is less than the business handling time limit Current time in system and pre-set buffer phase carry out continuing to segment following up, improve the specific aim of business processing to follow-up business With it is detail.

If S614. the current time in system within the pre-set buffer phase, sends prompt information corresponding with service condition.

Specifically, follow-up service device decision-making system current time illustrates current corresponding follow-up industry within the pre-set buffer phase Business will reach the business processing time limit, corresponding prompt information should be sent to multiple-series client in time, to prompt client to complete as early as possible Business.

In step S614, follow-up service device can send prompt information, benefit near the client in the business processing time limit in time In the timely propulsion of follow-up business, while reminding the operation of client finishing service to ensure client itself equity in time.

If S615. the current time in system is more than the business handling time limit, more into the corresponding business record of multiple-series client The client of new contact method sends warning message.

It is to be appreciated that when the current time in system is more than the business handling time limit, and current traffic state is to handle state, is said The bright follow-up business, which also retains, to be exceeded the time limit to complete the time limit, and follow-up service device should send warning message to client in time, to warn visitor The finishing service operation etc. as early as possible of family end.

Further, warning message concretely notifies that client is exceeded the time limit consequence, such as the information for generating Late Payment Fee etc..

In step S615, follow-up service device is for being more than the business handling time limit, also in the client for exceeding the time limit to complete in the time limit Transmittable warning message improves the flexibility that follow-up business promotes.

If S616. receiving the business confirmation message of multiple-series client return in default prompt time, then more new business is remembered Service condition in record is completion status.

Wherein, presetting prompt time to be is more than the business handling time limit current time in system, and is surpassed what step S615 was related to Phase completes the time limit, for example, follow-up service device may be configured as one week or two weeks etc..

In step S616, follow-up service device can will will send the multiple-series client of business confirmation message in default prompt time Corresponding service condition is updated, and keeps the real-time of business record.

If S617. not receiving the business confirmation message of multiple-series client return, then more new business in default prompt time Service condition in record is interrupt status.

In step S617, follow-up service device can will be more than the service informing time not receive multiple-series client also to return to business confirmation The service condition of the client of information is set as interrupt status, so that subsequent follow-up service device is used based on different service conditions Different processing mode preparation techniques bases.

For step S611 into S617, follow-up service device can obtain the business handling phase in the corresponding business record of multiple-series client Limit and current traffic state are further processed for the subsequent different situations based on multiple-series client and provide technique preparation.Follow-up Server can obtain the comparing result of current time in system and business handling time limit, be subsequent follow-up service device based on different pairs Business processing preparation techniques basis is carried out than result.Follow-up service device is less than the business handling time limit in decision-making system current time When, continue comparison system current time and pre-set buffer phase, follow-up business is carried out continuing to segment following up, is improved at business The specific aim of reason and detail.Follow-up service device can send prompt information, benefit near the client in the business processing time limit in time In the timely propulsion of follow-up business, while reminding the operation of client finishing service to ensure client itself equity in time.Follow-up clothes Device be engaged in for being more than the business handling time limit, warning message can be transmitted also in the client for exceeding the time limit to complete in the time limit, improves follow-up industry The flexibility that business promotes.Follow-up service device can will correspond to the multiple-series client for sending business confirmation message in default prompt time Service condition be updated, keep the real-time of business record.Follow-up service device can will be more than not receive also the service informing time The service condition for returning to the client of business confirmation message to multiple-series client is set as interrupt status, in favor of subsequent follow-up service device Based on different service conditions using different processing mode preparation techniques bases.

In one embodiment, follow-up business includes service condition and business handling time limit.As shown in fig. 6, step S16 it Afterwards, i.e., after the registered contacts mode updated in contact method update business record corresponding using multiple-series client, information is more New method also specifically comprises the following steps:

S621. fixed time cleaning task is obtained, fixed time cleaning task includes business handling time limit and service condition.

Wherein, fixed time cleaning task is follow-up service device at the appointed time to meeting the business handling time limit in service database It is cleaned with the follow-up business of service condition, simplifies and retrieve high efficiency with keep service database.

Specifically, the capacity of being continuously increased with business, service database also increases with it.Follow-up service device should be timely Service database is cleaned.

Follow-up service device can be included by jdk (Java Development Kit, Java development kit) tool storage room The Timer function sets fixed time cleaning task of middle offer.

In step S621, follow-up service device can set timing information task and clean to service database, to keep industry High efficiency is simplified and retrieved to business database.

S622. it is based on service database, all groups of business records in service condition and business handling time limit will be met simultaneously It is cleaned.

Specifically, follow-up service device is based on the step S621 business handling time limit inputted and service condition in service database In each follow-up business is screened, obtain after meeting the target follow-up business of each condition, by the target follow up business pair All data answered are cleaned.Wherein, target follow-up task refers to that the follow-up for meeting business handling time limit and service condition is appointed Business.

Further, target can be followed up after the corresponding all data screenings of business go out and form Backup Data by follow-up service device It is saved in backup database, so as to the subsequent examination etc. for carrying out related data based on backup database.

In step S622, follow-up service device can back up the data after cleaning, be based on backup database so as to subsequent Carry out the examination etc. of related data.

Into S622, follow-up service device can set timing information task and clean to service database step S621, with Keep service database simplifies and retrieves high efficiency.Follow-up service device can back up the data after cleaning, so as to subsequent The examination etc. of related data is carried out based on backup database.

Further, follow-up service device can send business to the corresponding client for updating contact method of multiple-series client in time Confirmation message ensures the integrality for promoting follow-up business, namely ensures that each client that can be contacted can collect follow-up clothes in time The business confirmation message that business device is sent.Follow-up service device can obtain the business that client returns based on business confirmation message in time and reply Information obtains business and promotes result；The corresponding contact status of the automatically updated client simultaneously is convenient for subsequent follow-up service device base It is contacted again in the client that the contact status of each client filters out lost contact state.

Further, follow-up service device can be carried out in service database based on the option of each column for selection of attending a banquet Accurate screening.When follow-up service device receives the business confirmation instruction of client transmission, the business that can be based on confirms instruction and industry Business configuration data formed service inquiry instruction is inquired in service database, reduce artificial enquiry service database when Between, improve working efficiency.Follow-up service device can receive the specified multiple search conditions of client and be retrieved, and obtain client's follow-up List, the business that can accurately follow up and follow-up client, improve the accuracy and specific aim of follow-up work.

Further, follow-up service device can receive the request of configuration service template, to developer according to the practical need of business It asks and follow-up client is screened, improve the usability and flexibility at configuration service template product interface.Follow-up service device can be Follow-up business column and service database are associated using business association instruction in service template interface, by type of service column Mesh is associated with at least one type of service, service condition column is associated with at least one service condition, by the business handling time limit Column is associated with calendar, can be directly based upon the business configuration attended a banquet and configured on service template interface to subsequent follow-up service device Data are accurately searched.

Further, follow-up service device can obtain business handling time limit in the corresponding business record of multiple-series client and current Service condition is further processed for the subsequent different situations based on multiple-series client and provides technique preparation.Follow-up service device can Obtain current time in system and business handling time limit comparing result, be subsequent follow-up service device based on different comparing results into Row business processing preparation techniques basis.Follow-up service device continues when decision-making system current time is less than the business handling time limit Comparison system current time and pre-set buffer phase carry out continuing to segment following up, improve the needle of business processing to follow-up business To property and detail.Follow-up service device can send prompt information near the client in the business processing time limit in time, be conducive to follow-up The timely propulsion of business, while reminding the operation of client finishing service to ensure client itself equity in time.Follow-up service device pair In being more than the business handling time limit, warning message can be transmitted also in the client for exceeding the time limit to complete in the time limit, improve follow-up business and promote Flexibility.Follow-up service device can will will send the corresponding business of multiple-series client of business confirmation message in default prompt time State is updated, and keeps the real-time of business record.Follow-up service device can will be more than the service informing time not receive multiple-series also The service condition that client returns to the client of business confirmation message is set as interrupt status, so that subsequent follow-up service device is based on not Same service condition is using different processing mode preparation techniques bases.

Further, follow-up service device can set timing information task and clean to service database, to keep business High efficiency is simplified and retrieved to database.Follow-up service device can back up the data after cleaning, so as to subsequent based on backup The examination etc. of database progress related data.

It should be understood that the size of the serial number of each step is not meant that the order of the execution order in above-described embodiment, each process Execution sequence should be determined by its function and internal logic, the implementation process without coping with the embodiment of the present invention constitutes any limit It is fixed.

In one embodiment, a kind of information updating apparatus is provided, information is more in the information updating apparatus and above-described embodiment New method corresponds.As shown in fig. 7, the information updating apparatus be applied to follow-up system, including obtain service request module 11, Confirmation message module 12 is sent, statistics return information module 13, customer name single module 14 is sent, obtains 15 and of multiple-series information module Update contact method module 16.Detailed description are as follows for each functional module:

Service request module 11 is obtained, for obtaining follow-up service request, is based on follow-up service request from service database Middle acquisition client follow-up list, client's follow-up list include at least one set of business record, and each business record includes the client that follows up With registered contacts mode.

Confirmation message module 12 is sent, for being based on the corresponding registered contacts mode of each follow-up client, to registered contacts The corresponding client of mode sends business confirmation message.

Return information module 13 is counted, is returned for counting the corresponding client of registered contacts mode based on business confirmation message The business return information returned, all registered contacts modes for not returning to business return information within the default waiting time are corresponding The client that follows up is labeled as lost contact client, will be updated to lost contact shape labeled as the corresponding contact status of follow-up client of lost contact client State.

Customer name single module 14 is sent, for forming lost contact client list based on each lost contact client, by lost contact customer name Single-shot gives multiple-series system.

Obtain multiple-series information module 15, the multiple-series customer name sent for obtaining multiple-series system based on lost contact customer name single-shot Single, multiple-series client's list includes at least one multiple-series client and update contact method.

Contact method module 16 is updated, for being based on multiple-series client list and business record, client is corresponding using multiple-series Update the registered contacts mode in contact method update business record.

Preferably, service request module is obtained to include pushing module boundary element, obtain confirmation command unit and obtain industry Service type unit.

Pushing module boundary element, for holding transmission service substrate interface to attending a banquet, reception attends a banquet end group in service template The business configuration data of interface input, business configuration data include target database ID, target service type, target service state The time limit is handled with target.

Obtain confirmation command unit, for obtains attend a banquet end send business confirmation instruction, based on business confirmation instruction with Business configuration data form service inquiry instruction.

Type of service unit is obtained, for instructing based on service inquiry, from business number corresponding with target database ID According in library, obtains and handle time limit corresponding client's follow-up list with target service type, target service state and target.

Preferably, which further includes obtaining template request module and generation business interface module.

Template request module is obtained, for obtaining the request of configuration service template, the request of configuration service template includes follow-up industry Business column, type of service column, service condition column and business handling time limit column.

Generation business interface module, for being based on follow-up business column, type of service column, service condition column, business It handles time limit column and confirmation column generates service template interface, in service template interface, by follow-up business column and business Database is associated, and type of service column is associated with at least one type of service, by service condition column and at least one Service condition association, business handling time limit column is associated with calendar.

Preferably, which further includes obtaining service condition module, comparing and handle time limit module, compare and preset Buffer module sends prompt information module, sends warning message module, record completion status module and record interrupt status mould Block.

Service condition module is obtained, for obtaining business handling time limit in the corresponding business record of multiple-series client and current Service condition.

Time limit module is handled in comparison, if being to handle state, comparison system current time and industry for current traffic state The time limit is handled in business.

Pre-set buffer module is compared, if being less than the business handling time limit for the current time in system, comparison system is current Time and pre-set buffer phase.

Prompt information module is sent, if sending and service condition pair for the current time in system within the pre-set buffer phase The prompt information answered.

Warning message module is sent, it is corresponding to multiple-series client if being more than the business handling time limit for the current time in system Business record in update contact method client send warning message.

Completion status module is recorded, if receiving the business confirmation of multiple-series client return in default prompt time Information, then updating the service condition in business record is completion status.

Interrupt status module is recorded, if the business for not receiving multiple-series client return is true in default prompt time Recognize information, then updating the service condition in business record is interrupt status.

Preferably, which further includes obtaining cleaning task module and cleaning business logging modle.

Obtain cleaning task module, for obtaining fixed time cleaning task, fixed time cleaning task include the business handling time limit and Service condition.

Cleaning business logging modle will meet service condition and business handling time limit for being based on service database simultaneously All groups of business records cleaned.

In one embodiment, a kind of information updating apparatus is provided, information is more in the information updating apparatus and above-described embodiment New method corresponds.As shown in fig. 7, the information updating apparatus be applied to multiple-series system, including receive lost contact name single module 21, Contact method module 22 is inquired, multiple-series information module 23 is formed, form customer name single module 24 and sends multiple-series name single module 25. Detailed description are as follows for each functional module:

Lost contact name single module 21 is received, for receiving lost contact client's list of follow-up system transmission, lost contact client's list packet Include at least one lost contact client.

Inquire contact method module 22, at least one emergency contact for registering in customer data library inquiry lost contact client People and the corresponding emergency contact mode of emergency contact.

Multiple-series information module 23 is formed, for generating template addition emergency contact and emergency contact by default notification information Mode forms multiple-series notification information, multiple-series notification information is sent to the corresponding client of emergency contact mode.

Customer name single module 24 is formed, if returning within the default waiting time for the corresponding client of emergency contact mode The corresponding update contact method of lost contact client then carries out the corresponding update contact method of lost contact client in lost contact client's list It updates, forms multiple-series client list.

Multiple-series name single module 25 is sent, for giving multiple-series customer name single-shot to follow-up system, multiple-series client's list includes At least one multiple-series client and update contact method.

Specific about information updating apparatus limits the restriction that may refer to above for information updating method, herein not It repeats again.Modules in above- mentioned information updating device can be realized fully or partially through software, hardware and combinations thereof.On Stating each module can be embedded in the form of hardware or independently of in the processor in computer equipment, can also store in a software form In memory in computer equipment, the corresponding operation of the above modules is executed in order to which processor calls.

In one embodiment, a kind of computer equipment is provided, which can be server, internal structure chart It can be as shown in Figure 8.The computer equipment includes processor, memory, network interface and the data connected by system bus Library.Wherein, the processor of the computer equipment is for providing calculating and control ability.The memory of the computer equipment includes non- Volatile storage medium, built-in storage.The non-volatile memory medium is stored with operating system, computer program and database. The built-in storage provides environment for the operation of operating system and computer program in non-volatile memory medium.The computer is set Standby database is used to store the data for needing to save in information updating method.The network interface of the computer equipment is used for and outside Terminal by network connection communication.To realize a kind of information updating method when the computer program is executed by processor.

In one embodiment, a kind of computer equipment is provided, including memory, processor and storage are on a memory and can The computer program run on a processor, processor realize above-described embodiment information updating method when executing computer program Step, such as step S11 shown in Fig. 2 to step S16.Alternatively, processor realizes above-described embodiment when executing computer program The function of each system of middle information updating apparatus, such as follow-up system shown in Fig. 7 10 is to the function of multiple-series system 20.To avoid weight Multiple, details are not described herein again.

In one embodiment, a kind of computer readable storage medium is provided, computer program, computer journey are stored thereon with Above-described embodiment data calling method, such as step S11 shown in Fig. 2 to step S16 are realized when sequence is executed by processor.Or Person realizes the function of each system in data call device in above-mentioned apparatus embodiment when the computer program is executed by processor, Such as such as follow-up system shown in Fig. 7 10 is to the function of multiple-series system 20.To avoid repeating, details are not described herein again.

Those of ordinary skill in the art will appreciate that realizing all or part of the process in above-described embodiment method, being can be with Relevant hardware is instructed to complete by computer program, the computer program can be stored in a non-volatile computer In read/write memory medium, the computer program is when being executed, it may include such as the process of the embodiment of above-mentioned each method.Wherein, To any reference of memory, storage, database or other media used in each embodiment provided herein, Including non-volatile and/or volatile memory.Nonvolatile memory may include read-only memory (ROM), programming ROM (PROM), electrically programmable ROM (EPROM), electrically erasable ROM (EEPROM) or flash memory.Volatile memory may include Random access memory (RAM) or external cache.By way of illustration and not limitation, RAM is available in many forms, Such as static state RAM (SRAM), dynamic ram (DRAM), synchronous dram (SDRAM), double data rate sdram (DDRSDRAM), enhancing Type SDRAM (ESDRAM), synchronization link (Synchlink) DRAM (SLDRAM), memory bus (Rambus) direct RAM (RDRAM), direct memory bus dynamic ram (DRDRAM) and memory bus dynamic ram (RDRAM) etc..

It is apparent to those skilled in the art that for convenience of description and succinctly, only with above-mentioned each function Can unit, module division progress for example, in practical application, can according to need and by above-mentioned function distribution by different Functional unit, module are completed, i.e., the internal structure of described device is divided into different functional unit or module, more than completing The all or part of function of description.

The above embodiments are merely illustrative of the technical solutions of the present invention, rather than its limitations.Although with reference to the foregoing embodiments Invention is explained in detail, those skilled in the art should understand that: it still can be to aforementioned each implementation Technical solution documented by example is modified or equivalent replacement of some of the technical features.And these modification or Replacement, the spirit and scope for technical solution of various embodiments of the present invention that it does not separate the essence of the corresponding technical solution should all include Within protection scope of the present invention.

Claims

1. a kind of information updating method is applied to follow-up system characterized by comprising

Follow-up service request is obtained, client's follow-up list is obtained from service database based on the follow-up service request, it is described Client's follow-up list includes at least one set of business record, and each business record includes follow-up client and registered contacts mode；

Based on the corresponding registered contacts mode of each follow-up client, the corresponding client of Xiang Suoshu registered contacts mode is sent Business confirmation message；

It counts the registered contacts mode corresponding client and letter is replied based on the business that the business confirmation message returns Breath, the corresponding follow-up of all registered contacts modes for not returning to the business return information within the default waiting time is objective Family is labeled as lost contact client, and described mark is updated to lost contact state for the corresponding contact status of follow-up client of client；

Lost contact client list is formed based on each lost contact client, gives the lost contact customer name single-shot to multiple-series system；

Obtain multiple-series client's list that the multiple-series system is sent based on the lost contact customer name single-shot, the multiple-series client list packet It includes at least one multiple-series client and updates contact method；

Based on the multiple-series client list and the business record, using the corresponding update contact method of the multiple-series client Update the registered contacts mode in the business record.

2. information updating method as described in claim 1, which is characterized in that the follow-up business include follow-up service template and Service condition；

The acquisition follow-up service request obtains client's follow-up list based on the follow-up service request from service database, Include:

Transmission service substrate interface is held to attending a banquet, the business configuration that end group of attending a banquet described in reception is inputted in the service template interface Data, the business configuration data include that target database ID, target service type, target service state and target handle the phase Limit；

The business confirmation that end is sent of attending a banquet described in acquisition instructs, based on business confirmation instruction and the business configuration data shape It is instructed at service inquiry；

Based on the service inquiry instruct, from service database corresponding with the target database ID, obtain with it is described Target service type, the target service state and the target handle time limit corresponding client's follow-up list.

3. information updating method as claimed in claim 2, which is characterized in that hold transmission service substrate interface to attending a banquet described Before, the information updating method further include:

The request of configuration service template is obtained, the configuration service template request includes follow-up business column, type of service column, industry Business status line and business handling time limit column；

Based on the follow-up business column, the type of service column, the service condition column, business handling time limit column Mesh and confirmation column generate service template interface, in the service template interface, by the follow-up business column and business number It is associated according to library, the type of service column is associated with at least one type of service, by the service condition column and extremely A kind of few service condition association, the business handling time limit column is associated with calendar.

4. information updating method as described in claim 1, which is characterized in that described using the corresponding institute of the multiple-series client It states after updating the registered contacts mode that contact method updates in the business record, the information updating method further include:

Obtain the business handling time limit in the corresponding business record of the multiple-series client and current traffic state；

If the current traffic state is to handle state, comparison system current time and business handling time limit；

If the current time in system is less than the business handling time limit, comparison system current time and pre-set buffer phase；

If the current time in system within the pre-set buffer phase, sends prompt information corresponding with service condition；

If the current time in system be more than the business handling time limit, into the corresponding business record of the multiple-series client described in The client for updating contact method sends warning message；

If receiving the business confirmation message of multiple-series client return in default prompt time, then updating in the business record Service condition be completion status；

If not receiving the business confirmation message of multiple-series client return in default prompt time, then updating the business record In service condition be interrupt status.

5. information updating method as described in claim 1, which is characterized in that the follow-up business includes service condition and business Handle the time limit；

Registered contacts in the business record are updated using the corresponding update contact method of the multiple-series client described After mode, the information updating method further include:

Fixed time cleaning task is obtained, the fixed time cleaning task includes business handling time limit and service condition；

Based on the service database, industry described in all groups of the service condition and the business handling time limit will be met simultaneously Business record is cleaned.

6. a kind of information updating method is applied to multiple-series system characterized by comprising

The lost contact client list that the follow-up system is sent is received, the lost contact client list includes at least one lost contact visitor Family；

At least one emergency contact and the emergency contact of the registration of the lost contact client described in customer data library inquiry are corresponding Emergency contact mode；

Template is generated by default notification information and adds the emergency contact and the emergency contact mode, forms multiple-series notice letter Breath, is sent to the corresponding client of the emergency contact mode for the multiple-series notification information；

If it is corresponding that the corresponding client of the emergency contact mode returns to the lost contact client within the default waiting time Contact method is updated, then is carried out the corresponding update contact method of the lost contact client more in the lost contact client list Newly, multiple-series client list is formed；

Give the multiple-series customer name single-shot to the follow-up system, the multiple-series client list includes at least one multiple-series client With update contact method.

7. a kind of information updating apparatus is applied to follow-up system characterized by comprising

Service request module is obtained, for obtaining follow-up service request, based on the follow-up service request from service database Client is obtained to follow up list, the client list that follows up includes at least one set of business record, each business record include with Into client and registered contacts mode；

Confirmation message module is sent, for being based on the corresponding registered contacts mode of each follow-up client, is joined to the registration It is that the corresponding client of mode sends business confirmation message；

Return information module is counted, is confirmed for counting the corresponding client of the registered contacts mode based on the business The business return information that information returns will not return to all registrations of the business return information within the default waiting time The corresponding follow-up client of contact method is labeled as lost contact client, by the corresponding connection of follow-up client marked as client State is updated to lost contact state；

Customer name single module is sent, for forming lost contact client list based on each lost contact client, by the lost contact client List is sent to multiple-series system；

Obtain multiple-series information module, the multiple-series customer name sent for obtaining the multiple-series system based on the lost contact customer name single-shot Single, the multiple-series client list includes at least one multiple-series client and update contact method；

Contact method module is updated, for being based on the multiple-series client list and the business record, using the multiple-series client The corresponding update contact method updates the registered contacts mode in the business record.

8. a kind of information updating apparatus is applied to multiple-series system characterized by comprising

Lost contact name single module is received, the lost contact client list sent for receiving the follow-up system, the lost contact client List includes at least one lost contact client；

Contact method module is inquired, at least one emergency contact for the registration of the lost contact client described in customer data library inquiry Emergency contact mode corresponding with the emergency contact；

Multiple-series information module is formed, adds the emergency contact and described urgent for generating template by default notification information It is mode, forms multiple-series notification information, the multiple-series notification information is sent to the corresponding client of the emergency contact mode；

Customer name single module is formed, if returning within the default waiting time for the corresponding client of the emergency contact mode The corresponding update contact method of the lost contact client is returned, then by the corresponding update contact method of the lost contact client described It is updated in lost contact client's list, forms multiple-series client list；

Multiple-series name single module is sent, for giving the multiple-series customer name single-shot to the follow-up system, the multiple-series customer name Single includes at least one multiple-series client and update contact method.

9. a kind of computer equipment, including memory, processor and storage are in the memory and can be in the processor The computer program of upper operation, which is characterized in that the processor realized when executing the computer program as claim 1 to Any one of 5 information updating methods, alternatively, the processor is realized when executing the computer program such as claim 6 institute State information updating method.

10. a kind of computer readable storage medium, the computer-readable recording medium storage has computer program, and feature exists In, the information updating method as described in any one of claim 1 to 5 is realized when the computer program is executed by processor, alternatively, The computer program realizes information updating method as claimed in claim 6 when being executed by processor.