CN109547324A - Sell technical support approach, device, equipment and the storage medium in APP - Google Patents
Sell technical support approach, device, equipment and the storage medium in APP Download PDFInfo
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- CN109547324A CN109547324A CN201811224537.0A CN201811224537A CN109547324A CN 109547324 A CN109547324 A CN 109547324A CN 201811224537 A CN201811224537 A CN 201811224537A CN 109547324 A CN109547324 A CN 109547324A
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- Prior art keywords
- user
- technical support
- app
- sale
- gold
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Classifications
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/08—Network architectures or network communication protocols for network security for authentication of entities
- H04L63/0876—Network architectures or network communication protocols for network security for authentication of entities based on the identity of the terminal or configuration, e.g. MAC address, hardware or software configuration or device fingerprint
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F21/00—Security arrangements for protecting computers, components thereof, programs or data against unauthorised activity
- G06F21/30—Authentication, i.e. establishing the identity or authorisation of security principals
- G06F21/31—User authentication
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F9/00—Arrangements for program control, e.g. control units
- G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
- G06F9/44—Arrangements for executing specific programs
- G06F9/445—Program loading or initiating
- G06F9/44521—Dynamic linking or loading; Link editing at or after load time, e.g. Java class loading
- G06F9/44526—Plug-ins; Add-ons
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/046—Interoperability with other network applications or services
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/10—Multimedia information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/07—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail characterised by the inclusion of specific contents
- H04L51/18—Commands or executable codes
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L63/00—Network architectures or network communication protocols for network security
- H04L63/10—Network architectures or network communication protocols for network security for controlling access to devices or network resources
- H04L63/101—Access control lists [ACL]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/14—Session management
- H04L67/146—Markers for unambiguous identification of a particular session, e.g. session cookie or URL-encoding
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M1/00—Substation equipment, e.g. for use by subscribers
- H04M1/72—Mobile telephones; Cordless telephones, i.e. devices for establishing wireless links to base stations without route selection
- H04M1/724—User interfaces specially adapted for cordless or mobile telephones
- H04M1/72403—User interfaces specially adapted for cordless or mobile telephones with means for local support of applications that increase the functionality
Abstract
The invention discloses the technical support approaches in a kind of sale APP, belong to mobile communication technology field.Method includes the following steps: obtaining and identifying whether the unique identification for logging in the user of sale APP is located in the white list of storage；When recognizing the unique identification of user and being located in white list, the interface sale APP corresponding to white list of storage is obtained, sells the chat plug-in unit for having included technical support team built-in on the interface APP；The sale APP interface display that will acquire is on the terminal device of user；The operation for opening the chat plug-in unit and selection technique support team on sale APP in response to user, establishes the session connection in the technical support team of user and selection between a technical support personnel；Save the conversation recording between user and technical support personnel.The present invention is by the access chat plug-in unit in sale APP, so that sales force can find support team by phone or text, voice at any time.
Description
Technical field
The present invention relates to mobile communication technology field, the technical support approach, the device, equipment that are related in a kind of sale APP
And storage medium.
Background technique
With popularizing for the mobile terminal devices such as smart phone and iPad, people are gradually got used to using in APP client
The mode of net, and domestic major electric business at present, have the APP client of oneself.
APP has not only been merely that a client in mobile device is so simple, nowadays, in many equipment
The APP software that official, manufacturer can be downloaded carries out wireless control to different products.
Moreover, with the rise of mobile internet, more and more Internet enterprises, electric business platform using APP as
One of main battle ground of sale.There is data to suggest that APP is to mobile phone electric business bring flow considerably beyond conventional internet (end PC)
Flow, by APP carry out profit be also major electric business platform developing direction.
APP by selling class facilitates sales force and can keep linking up with client whenever and wherever possible, but sales force
Be frequently encountered the query of product know-how or sales technique, need the guidance of professional, however sell class APP do not provide with
The channel that professional team is directly linked up affects the development of sales force's business.
Summary of the invention
The technical problem to be solved by the present invention is in order to overcome in the prior art sales force encountering product know-how or pin
When selling the query of skill, the problem of can not directly be linked up with professional team by selling the APP of class, a kind of sale is proposed
Technical support approach, device, equipment and storage medium in APP, by the access chat plug-in unit in sale APP, and by white
The sales support team of selling group and profession is done and binds corresponding relationship one by one by list, so that sales force can lead at any time
It crosses phone or text, voice finds support team.
The present invention is to solve above-mentioned technical problem by following technical proposals:
A kind of technical support approach sold in APP, comprising the following steps:
It obtains and identifies whether the unique identification for logging in the user of sale APP is located in the white list of storage；
When recognizing the unique identification of the user and being located in the white list, obtain storage corresponds to the white list
The interface sale APP, the chat plug-in unit for having included technical support team built-in on the sale interface APP；
The sale APP interface display that will acquire is on the terminal device of the user；
The behaviour of the chat plug-in unit and selection technique support team is opened on the sale APP in response to the user
Make, establishes the session connection in the technical support team of the user and selection between a technical support personnel；
Save the conversation recording between the user and the technical support personnel.
Preferably, when recognizing the unique identification of the user not in the white list, the non-corresponding of storage is obtained
There is chat plug-in unit in not including on the interface sale APP of the white list, the interface sale APP.
Preferably, in the meeting in the technical support team for establishing the user and selection between a technical support personnel
It is further comprising the steps of before words connection:
Whether inquire between technical support personnel and the user in the technical support team had conversation recording；
If so, then preferentially establishing between the user had between the technical support personnel of conversation recording and the user
Session connection；
If no, randomly choosing a technical support personnel and the user from the technical support team of selection
Establish session connection.
Preferably, if having session between a more than technical support personnel and the user in the technical support team
When record, then a wherein technology branch is randomly choosed from the technical support personnel that there is conversation recording between the user
It holds personnel and the user establishes session connection.
Preferably, also include four gold medal calculating instruments on the interface sale APP, be stored with four in the sale APP
Gold calculates base table, and four gold medal calculates four gold medal cardinal sums, the four gold medal Proportion of payment that each city is enumerated in base table.
Preferably, further comprising the steps of:
The four gold medals calculating instrument is opened on the sale APP in response to the user and selects the operation in city, from
Four gold medal calculates in base table and obtains corresponding four gold medals cardinal sum, the four gold medal Proportion of payment in selected city, and according to the institute of acquisition
State the corresponding operational formula for adjusting the four gold medals calculating instrument of four gold medal cardinal sums, four gold medal Proportion of payment；
Four gold medals inputted in the four gold medals calculating instrument in response to the user pay radix, are paid according to four gold medal
Cardinal sum operational formula adjusted calculates as a result, and will be described as the result is shown in the four gold medals calculating instrument.
The invention also discloses the technical support devices in a kind of sale APP, comprising:
Identification module, for obtaining and identifying whether the unique identification for logging in the user of sale APP is located at the white name of storage
Dan Zhong；
Interface obtains module, for when the unique identification for recognizing the user is located in the white list, acquisition to be deposited
The interface sale APP corresponding to the white list of storage, has included on the sale interface APP technical support team built-in
Chat plug-in unit；
Display module, for the interface to be obtained to the sale APP interface display of module acquisition the user's
On terminal device；
Session connection module, for opening the chat plug-in unit on the sale APP in response to the user and selecting
The operation of technical support team is established in the technical support team of the user and selection between a technical support personnel
Session connection；
Session preserving module, for saving the conversation recording between the user and the technical support personnel.
Preferably, it also includes four gold medal calculating instruments that the interface, which obtains on the interface the sale APP that module obtains,
It is stored with four gold medals in the sale APP and calculates base table, four gold medal calculates the four gold medal cardinal sums four for enumerating each city in base table
Golden Proportion of payment；The device further include:
Formula loading module, for opening the four gold medals calculating instrument simultaneously on the sale APP in response to the user
The operation for selecting city calculates from four gold medal and obtains corresponding four gold medals cardinal sum, the four gold medal payment ratio in the selection city in base table
Example, and according to the corresponding operational formula for adjusting the four gold medals calculating instrument of four gold medals cardinal sum, the four gold medal Proportion of payment of acquisition；
Computing module, four gold medals for inputting in the four gold medals calculating instrument in response to the user pay radix, root
Cardinal sum operational formula adjusted, which is paid, according to four gold medal calculates result；
Display module is also used to the computing module is calculated described as the result is shown in the four gold medals calculating instrument
In.
The invention also discloses a kind of computer equipment, including memory and processor, meter is stored on the memory
Calculation machine program, the computer program realize the technology in aforementioned described in any item sale APP when being executed by the processor
The step of support method.
The invention also discloses a kind of computer readable storage mediums, which is characterized in that the computer-readable storage medium
Computer program is stored in matter, the computer program can be any one of aforementioned to realize performed by least one processor
The step of technical support approach in the described sale APP.
The positive effect of the present invention is that:
1) by accessing chat plug-in unit in sale APP, the sales force for being can pass through phone, text, voice at any time
Etc. modes find corresponding support team, with it is timely solve the problems, such as to commence business in be likely encountered；
2) by increasing by four gold medal calculating instruments in sale APP, so that sales force meets client without searching from network
Four gold medal calculating instruments of condition, more efficiently to commence business.
Detailed description of the invention
Fig. 1 shows the flow chart of the technical support approach embodiment one in present invention sale APP；
Fig. 2 shows the flow charts of the technical support approach embodiment two in sale APP of the invention；
Fig. 3 shows the structure chart of the technical support device first embodiment in present invention sale APP；
Fig. 4 shows the structure chart of the technical support device second embodiment in present invention sale APP；
Fig. 5 shows the hardware structure schematic diagram of one embodiment of computer equipment of the present invention.
Specific embodiment
The present invention is further illustrated below by the mode of embodiment, but does not therefore limit the present invention to the reality
It applies among a range.
Firstly, the present invention proposes a kind of technical support approach sold in APP, the technical support is primarily referred to as selling
Chat plug-in unit is added in APP, allows sales force directly in sale APP by opening chat plug-in unit and corresponding technology
Support staff gets in touch.
In example 1, as shown in Figure 1, the technical support approach in the sale APP includes the following steps:
Step 01: obtaining and identify whether the unique identification for logging in the user of sale APP is located in the white list of storage.
Sale APP described here towards be sales force and partner, i.e., refer to selling using the user of sale APP
Personnel and partner；And directly facing client and answer the sales force of customer issue, that is, it needs to obtain technical support in time
Object is sales force, therefore is provided with white list here, and the white list is actually the list of sales force, partner
Not within white list.
After each user (sales force and partner) is registered on sale APP, APP can distribute one only to each user
One mark.Such as: directly adopt the accession number of user as unique identification, when registration just arranges the accession number of user's registration
Weight, to guarantee that the accession number of each user is unique identifiable；It can also be randomly assigned a unique identification, but need and use
The accession number at family is associated, and when registration is also required to carry out re-scheduling to the accession number of user's registration, to guarantee and each unique mark
Know associated accession number and only has one.
User once requests to log in sale APP by accession number, in the request will be corresponding unique comprising the accession number
When identifying (accession number itself or unique identification associated with accession number), therefore receiving the logging request of user
The unique identification for getting the user, when the logging request to user authenticates, so that it may identify that the user's is unique
Identify whether that being located at white list suffers.And the white list is preset in advance in systems by technical staff.
Step 02: when recognizing the unique identification of the user and being located in the white list, obtain storage corresponds to institute
State the interface sale APP of white list, the chat plug-in unit for having included technical support team built-in on the sale interface APP；
When recognizing the unique identification of the user not in the white list, the non-corresponding of storage is obtained in described white
The interface sale APP of list, not including on the interface sale APP has chat plug-in unit.
Here chat plug-in unit is for facilitating sales force to find pair when encountering technical problem in carrying out selling operation
Technical support personnel is answered, therefore the chat plug-in unit is only shown in the sale account of sales force, therefore the same sale APP
There are two sets of display interfaces for sales force and no sale personnel.In other words, the identity of login user is confirmed by white list, only
Have login user be sales force when, log in the interface sale APP on can show this chat plug-in unit.
Chat plug-in unit is using the embeddable instant messaging to third party APP (sale APP) of one kind that social cloud provides
SDK (Software Development Kit, Software Development Kit) exploitation, api interface is also provided by social cloud,
That is using that can generate a chat plug-in unit after the chat tool encapsulation of SDK exploitation, third party APP (sale APP) will be accessed
This chat plug-in unit, need to be only called by the api interface that social cloud provides can be realized.
Step 03: the sale APP interface display that will acquire is on the terminal device of the user.
It will include the sale APP interface display of chat plug-in unit user's after confirmation login user is sales force
On terminal device, when needing Counseling Technique problem so as to user, chat plug-in unit can be clicked directly on and find corresponding technical support
Personnel.
And when confirming login user is no sale personnel (such as partner), then it will not include the sale for having chat plug-in unit
APP interface display is on the terminal device of user.
The different interfaces APP is shown for the user for not having to identity, is accidentally touched to prevent those users for being not suitable for certain functions
These functions are sent out, technical support personnel is avoided and is deactivated calling and influences working efficiency.
Step 04: opening the chat plug-in unit on the sale APP in response to the user and selection technique supports group
The session connection in the technical support team of the user and selection between a technical support personnel is established in the operation of team.
May there is multiple built-in technical support team in chat plug-in unit, sales force needs according to client's different problems
It selects corresponding technical support team to obtain profession to support, therefore to determine pair of session connection according to the selection of sales force
As.
In addition, the technical support personnel in each technical support team may have multiple, and user and technical support personnel
Between may repeatedly be seeked advice from because of a problem or continuous problem, seek advice from the time to save, be preferably provided with and allow use
Family is preferentially contacted with the technical support personnel contacted, and such both sides are more familiar, link up it is more smooth, to a certain extent can be with
The consulting time is saved.It is realized especially by following steps: inquiring the technical support personnel in the technical support team and institute
Whether state between user had conversation recording；If so, then preferentially establishing the technology branch for having conversation recording between the user
Hold the session connection between personnel and the user；If no, randomly choosing one from the technical support team of selection
Position technical support personnel and the user establish session connection.
Further, several technical support personnels and the user there may be session note in a technical support team
Record, then randomly chooses a wherein technical support from the technical support personnel for having conversation recording between the user at this time
Personnel and the user establish session connection.Certainly, if in order to preferably be carried out to the same problem or continuous problem
Solve, semantic analysis can also be introduced, with analysis session record in whether have for this problem, if so, then preferentially with the meeting
Words record corresponding technical support personnel and establish session connection.
Step 05: saving the conversation recording between the user and the technical support personnel.
After user and a certain technical support personnel establish session, session between the two, the session are automatically recorded down
Record includes unique identification, session establishment time and the session content etc. of session both sides.Conversation recording is saved not only to realizing
So that user preferentially links up with the technical support personnel contacted, the session content before alsoing for that both sides is facilitated to check,
Consulting progress in this way when seeking advice from relevant issues, before helping both sides to recall.
In example 2, it is based on the basis of embodiment one, as shown in Fig. 2, the technical support in the sale APP
Method includes the following steps:
Step 01 is as in the first embodiment, details are not described herein again.
Step 02 is as in the first embodiment, difference is: also including four gold medal calculating instruments on the interface sale APP, in institute
It states and is stored with four gold medals calculating base table in sale APP, four gold medal calculates four gold medal cardinal sums, four gold medal for enumerating each city in base table
Proportion of payment.
Needs are frequently encountered in sales process quickly helps client to calculate the events such as social security, common reserve fund, and before can only
The four gold medal calculators for searching for city where being applicable in different clients from network by sales force calculate, and search is time-consuming, Er Qierong
It is error-prone.Therefore the calculating of four gold medals a small tool has been made into here to be added in sale APP, sales force is facilitated to use.
Here four gold medals calculate base table and are set in advance in sale APP by technical staff, when four auri numbers and/or four gold medals are paid
When expense ratio has adjustment, technical staff will adjust four gold medal in time and calculate base table, in order to avoid calculate mistake.
Step 03-05 is as in the first embodiment, details are not described herein again.
Step 06: opening the four gold medals calculating instrument on the sale APP in response to the user and select city
Operation calculates from four gold medal and obtains corresponding four gold medals cardinal sum, the four gold medal Proportion of payment in selected city in base table, and according to
The corresponding operational formula for adjusting the four gold medals calculating instrument of four gold medals cardinal sum, the four gold medal Proportion of payment obtained.
Since four gold medal cardinal sums, the four gold medal Proportion of payment in each city is different, when sales force needs that client is helped to calculate
When four gold medals, needs to click four gold medal calculating instruments on interface and select corresponding city, four gold medal cardinal sums, four gold medal Proportion of payment meeting
Auto-matching is carried out according to the city of selection, and then operational formula also can adjust automatically.So, sales force can be quick
Side client accurately calculates four gold medals, not only facilitates but also does not allow error-prone.
Step 07: four gold medals inputted in the four gold medals calculating instrument in response to the user pay radix, according to described
Four gold medals are paid cardinal sum operational formula adjusted and are calculated as a result, and will be described as the result is shown in the four gold medals calculating instrument
In.
Behind selected city, four gold medals that sales force need to only input client on interface pay radix, four gold medal calculating instruments
Four gold medals will be calculated automatically and are shown.
Secondly, the invention proposes the technical support device in a kind of sale APP, described device 20 can be divided into one
A or multiple modules.
For example, Fig. 3 shows the structure chart of 20 first embodiment of technical support device in the sale APP, the implementation
In example, described device 20 can be divided into identification module 201, interface obtains module 202, display module 203, session connection mould
Block 204 and session preserving module 205.The concrete function of the module 201-205 will specifically be introduced by being described below.
The identification module 201 is used to obtain and identify whether the unique identification for logging in the user of sale APP to be located at storage
White list in；
The interface obtains module 202 and is used for when the unique identification for recognizing the user is located in the white list,
The interface sale APP corresponding to the white list for obtaining storage, has included on the interface sale APP technical support built-in
The chat plug-in unit of team；When recognizing the unique identification of the user not in the white list, the non-corresponding of storage is obtained
There is chat plug-in unit in not including on the interface sale APP of the white list, the interface sale APP；
The display module 203 is used to obtain at the interface sale APP interface display of module acquisition described
On the terminal device of user；
The session connection module 204 is used to open the chat plug-in unit on the sale APP in response to the user
And the operation of selection technique support team, establish a technical support personnel in the technical support team of the user and selection
Between session connection；
The session preserving module 205 is used to save the conversation recording between the user and the technical support personnel.
In another example Fig. 4 shows the structure chart of 20 second embodiment of technical support device in the sale APP, the reality
It applies in example, the technical support device 20 in the sale APP can also be divided into identification module 201, interface obtains module
202, display module 203, session connection module 204, session preserving module 205, formula loading module 206 and computing module 207.
Wherein, the same first embodiment of module 201-205, details are not described herein again.
It also includes four gold medal calculating instruments that the interface, which obtains on the interface the sale APP that module 202 obtains, described
It is stored with four gold medals in sale APP and calculates base table, four gold medal cardinal sums, four gold medal that each city is enumerated in the four gold medals calculating base table is paid
Take ratio；
The formula loading module 206 is calculated for opening four gold medal on the sale APP in response to the user
Tool and the operation for selecting city calculate in base table from four gold medal and obtain corresponding four gold medals cardinal sum, four gold medal in the selection city
Proportion of payment, and according to the corresponding operation for adjusting the four gold medals calculating instrument of four gold medals cardinal sum, the four gold medal Proportion of payment of acquisition
Formula.
Four gold medals that the computing module 207 is used to input in the four gold medals calculating instrument in response to the user pay base
Number, pays cardinal sum operational formula adjusted according to four gold medal and calculates result；
The display module 203 is also used to the computing module is calculated described as the result is shown in four gold medal calculating
In tool.
Again, the present invention also puts forward a kind of computer equipment.
As shown in fig.5, being the hardware structure schematic diagram of one embodiment of computer equipment of the present invention.In the present embodiment, institute
Stating computer equipment 2 is that one kind can be automatic to carry out at numerical value calculating and/or information according to the instruction for being previously set or storing
The equipment of reason.For example, it may be smart phone, tablet computer, laptop, desktop computer, rack-mount server, blade
Formula server, (including the service composed by independent server or multiple servers of tower server or Cabinet-type server
Device cluster) etc..As shown, the computer equipment 2 includes at least, but it is not limited to, company can be in communication with each other by system bus
Connect memory 21, processor 22 and network interface 23.Wherein:
The memory 21 includes at least a type of computer readable storage medium, and the readable storage medium storing program for executing includes
Flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX memory etc.), random access storage device (RAM), it is static with
Machine accesses memory (SRAM), read-only memory (ROM), electrically erasable programmable read-only memory (EEPROM), programmable
Read memory (PROM), magnetic storage, disk, CD etc..In some embodiments, the memory 21 can be the meter
Calculate the internal storage unit of machine equipment 2, such as the hard disk or memory of the computer equipment 2.In further embodiments, described to deposit
It is hard that reservoir 21 is also possible to the plug-in type being equipped on the External memory equipment of the computer equipment 2, such as the computer equipment 2
Disk, intelligent memory card (Smart Media Card, SMC), secure digital (Secure Digital, SD) card, flash card
(Flash Card) etc..Certainly, the memory 21 can also both include the internal storage unit of the computer equipment 2 or wrap
Include its External memory equipment.In the present embodiment, the memory 21 is installed on the behaviour of the computer equipment 2 commonly used in storage
Make system and types of applications software, such as the computer program etc. for realizing the technical support approach in the sale APP.This
Outside, the memory 21 can be also used for temporarily storing the Various types of data that has exported or will export.
The processor 22 can be in some embodiments central processing unit (Central Processing Unit,
CPU), controller, microcontroller, microprocessor or other data processing chips.The processor 22 is commonly used in the control meter
Calculate machine equipment 2 overall operation, such as execute with the computer equipment 2 carry out data interaction or communication it is relevant control and
Processing etc..In the present embodiment, the processor 22 is for running the program code stored in the memory 21 or processing number
According to, such as operation is for realizing the computer program etc. of the technical support approach in the sale APP.
The network interface 23 may include radio network interface or wired network interface, which is commonly used in
Communication connection is established between the computer equipment 2 and other computer equipments.For example, the network interface 23 is for passing through net
The computer equipment 2 is connected by network with exterior terminal, establishes data biography between the computer equipment 2 and exterior terminal
Defeated channel and communication connection etc..The network can be intranet (Intranet), internet (Internet), whole world shifting
Dynamic communication system (Global System of Mobile communication, GSM), wideband code division multiple access (Wideband
Code Division Multiple Access, WCDMA), 4G network, 5G network, bluetooth (Bluetooth), the nothings such as Wi-Fi
Line or cable network.
It should be pointed out that Fig. 5 illustrates only the computer equipment 2 with component 21-23, it should be understood that simultaneously
All components shown realistic are not applied, the implementation that can be substituted is more or less component.
In the present embodiment, be stored in memory 21 for realizing the technical support approach in the sale APP
Computer program can be performed by one or more processors (the present embodiment is processor 22), to complete the behaviour of following steps
Make:
Step 01: obtaining and identify whether the unique identification for logging in the user of sale APP is located in the white list of storage；
Step 02: when recognizing the unique identification of the user and being located in the white list, obtain storage corresponds to institute
State the interface sale APP of white list, the chat plug-in unit for having included technical support team built-in on the sale interface APP；When
When recognizing the unique identification of the user not in the white list, the non-corresponding of storage is obtained in the sale of the white list
The interface APP, not including on the interface sale APP has chat plug-in unit；
Step 03: the sale APP interface display that will acquire is on the terminal device of the user；
Step 04: opening the chat plug-in unit on the sale APP in response to the user and selection technique supports group
The session connection in the technical support team of the user and selection between a technical support personnel is established in the operation of team；
Step 05: saving the conversation recording between the user and the technical support personnel.
It in one embodiment, also include four gold medal calculating instruments in the sale interface APP described in step 02, in the sale
It is stored with four gold medals in APP and calculates base table, four gold medal calculates four gold medal cardinal sums, the four gold medal payment ratio for enumerating each city in base table
Example；Furthermore it further comprises the steps of:
Step 06: opening the four gold medals calculating instrument on the sale APP in response to the user and select city
Operation calculates from four gold medal and obtains corresponding four gold medals cardinal sum, the four gold medal Proportion of payment in selected city in base table, and according to
The corresponding operational formula for adjusting the four gold medals calculating instrument of four gold medals cardinal sum, the four gold medal Proportion of payment obtained；
Step 07: four gold medals inputted in the four gold medals calculating instrument in response to the user pay radix, according to described
Four gold medals are paid cardinal sum operational formula adjusted and are calculated as a result, and will be described as the result is shown in the four gold medals calculating instrument
In.
In addition, a kind of computer readable storage medium of the present invention, the computer readable storage medium be it is non-volatile can
Storage medium is read, computer program is stored with, the computer program can be performed by least one processor, to realize
The operation of technical support approach or device in above-mentioned sale APP.
Wherein, computer readable storage medium includes flash memory, hard disk, multimedia card, card-type memory (for example, SD or DX
Memory etc.), random access storage device (RAM), static random-access memory (SRAM), read-only memory (ROM), electrically erasable
Except programmable read only memory (EEPROM), programmable read only memory (PROM), magnetic storage, disk, CD etc..One
In a little embodiments, computer readable storage medium can be the internal storage unit of computer equipment, such as the computer equipment
Hard disk or memory.In further embodiments, computer readable storage medium is also possible to the external storage of computer equipment
The plug-in type hard disk being equipped in equipment, such as the computer equipment, intelligent memory card (Smart Media Card, SMC), safety
Digital (Secure Digital, SD) card, flash card (Flash Card) etc..Certainly, computer readable storage medium can be with
Both including computer equipment internal storage unit and also including its External memory equipment.In the present embodiment, computer-readable storage
Medium is installed on the operating system and types of applications software of computer equipment commonly used in storage, such as is previously used for described in realization
Sell the computer program etc. of the technical support approach in APP.In addition, computer readable storage medium can be also used for temporarily
Store the Various types of data that has exported or will export.
Although specific embodiments of the present invention have been described above, it will be appreciated by those of skill in the art that this is only
For example, protection scope of the present invention is to be defined by the appended claims.Those skilled in the art without departing substantially from
Under the premise of the principle and substance of the present invention, many changes and modifications may be made, but these change and
Modification each falls within protection scope of the present invention.
Claims (10)
1. the technical support approach in a kind of sale APP, which comprises the following steps:
It obtains and identifies whether the unique identification for logging in the user of sale APP is located in the white list of storage；
When recognizing the unique identification of the user and being located in the white list, the pin corresponding to the white list of storage is obtained
Sell the interface APP, the chat plug-in unit for having included technical support team built-in on the sale interface APP；
The sale APP interface display that will acquire is on the terminal device of the user；
The operation for opening the chat plug-in unit and selection technique support team on the sale APP in response to the user, builds
Stand the session connection in the technical support team of the user and selection between a technical support personnel；
Save the conversation recording between the user and the technical support personnel.
2. the method according to claim 1, wherein when recognizing the unique identification of the user not described white
When in list, sale APP interface of the non-corresponding in the white list of storage is obtained, not including on the interface sale APP has
Chat plug-in unit.
3. the method according to claim 1, wherein in the technical support group for establishing the user and selection
It is further comprising the steps of before session connection in team between a technical support personnel:
Whether inquire between technical support personnel and the user in the technical support team had conversation recording；
If so, then preferentially establishing the meeting having between the technical support personnel of conversation recording and the user between the user
Words connection；
If no, randomly choosing a technical support personnel from the technical support team of selection and the user establishing
Session connection.
4. according to the method described in claim 3, an it is characterized in that, if more than technical support in the technical support team
When there is conversation recording between personnel and the user, then from the technical support group for having conversation recording between the user
Wherein a technical support personnel and the user are randomly choosed in member establishes session connection.
5. method according to claim 1 or 2, which is characterized in that also include that four gold medals calculate on the interface sale APP
Tool is stored with four gold medals in the sale APP and calculates base table, and four gold medal calculates four auris that each city is enumerated in base table
Several and four gold medal Proportion of payment.
6. according to the method described in claim 5, it is characterized in that, further comprising the steps of:
The four gold medals calculating instrument is opened on the sale APP in response to the user and selects the operation in city, from described
Four gold medals calculate in base table and obtain corresponding four gold medals cardinal sum, the four gold medal Proportion of payment in selected city, and according to described the four of acquisition
The corresponding operational formula for adjusting the four gold medals calculating instrument of golden four gold medal Proportion of payment of cardinal sum；
Four gold medals inputted in the four gold medals calculating instrument in response to the user pay radix, pay radix according to four gold medal
It is calculated with operational formula adjusted as a result, and will be described as the result is shown in the four gold medals calculating instrument.
7. the technical support device in a kind of sale APP characterized by comprising
Identification module, for obtaining and identifying whether the unique identification for logging in the user of sale APP is located in the white list of storage；
Interface obtains module, for obtaining storage when the unique identification for recognizing the user is located in the white list
Corresponding to the interface sale APP of the white list, the chat that has included technical support team built-in on the sale interface APP
Plug-in unit；
Display module, for the interface to be obtained to terminal of the sale APP interface display in the user of module acquisition
In equipment；
Session connection module, for opening the chat plug-in unit and selection technique on the sale APP in response to the user
The session in the technical support team of the user and selection between a technical support personnel is established in the operation of support team
Connection；
Session preserving module, for saving the conversation recording between the user and the technical support personnel.
8. device according to claim 7, which is characterized in that the interface obtains sale APP circle that module obtains
Also include four gold medal calculating instruments on face, four gold medals are stored in the sale APP and calculate base table, four gold medal calculates in base table
Enumerate four gold medal cardinal sums, the four gold medal Proportion of payment in each city；The device further include:
Formula loading module, for opening the four gold medals calculating instrument on the sale APP in response to the user and selecting
The operation in city calculates in base table from four gold medal and obtains corresponding four gold medals cardinal sum, the four gold medal Proportion of payment in the selection city,
And according to the corresponding operational formula for adjusting the four gold medals calculating instrument of four gold medals cardinal sum, the four gold medal Proportion of payment of acquisition；
Computing module, four gold medals for inputting in the four gold medals calculating instrument in response to the user pay radix, according to institute
It states four gold medals and pays cardinal sum operational formula adjusted and calculate result；
Display module is also used to the computing module is calculated described as the result is shown in the four gold medals calculating instrument.
9. a kind of computer equipment, including memory and processor, which is characterized in that be stored with computer journey on the memory
Sequence is realized when the computer program is executed by the processor as in sale APP of any of claims 1-6
The step of technical support approach.
10. a kind of computer readable storage medium, which is characterized in that be stored with computer in the computer readable storage medium
Program, the computer program can be performed by least one processors, to realize as of any of claims 1-6
The step of selling the technical support approach in APP.
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| CN201811224537.0A CN109547324B (en) | 2018-10-19 | 2018-10-19 | Technical support method, device, equipment and storage medium in sales APP |
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| CN201811224537.0A CN109547324B (en) | 2018-10-19 | 2018-10-19 | Technical support method, device, equipment and storage medium in sales APP |
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| CN104391687A (en) * | 2014-10-28 | 2015-03-04 | 深圳市多彩人生技术有限公司 | Method and system for realizing internet APP (application) public platform of enterprise and association |
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| CN109547324B (en) | 2022-07-29 |
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