CN109542294A - Suggestion feedback method, apparatus and storage medium - Google Patents
Suggestion feedback method, apparatus and storage medium Download PDFInfo
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- CN109542294A CN109542294A CN201811410135.XA CN201811410135A CN109542294A CN 109542294 A CN109542294 A CN 109542294A CN 201811410135 A CN201811410135 A CN 201811410135A CN 109542294 A CN109542294 A CN 109542294A
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
- G06F3/0482—Interaction with lists of selectable items, e.g. menus
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
- G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
- G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
- G06F3/0481—Interaction techniques based on graphical user interfaces [GUI] based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
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- User Interface Of Digital Computer (AREA)
Abstract
The embodiment of the present application discloses a kind of suggestion feedback method, apparatus and storage medium, which comprises receives first operation of the user on current page, wherein first operation is for triggering the feedback opinion frame for showing the current page；According to first operation, the feedback opinion frame of the current page is shown, wherein the feedback opinion frame includes at least one FAQs, and the FAQs in the corresponding feedback opinion frame of the different pages is different；The target FAQs that the user is selected from least one described FAQs is as feedback opinion.That is the present embodiment, so that user directly selects, carries out text input without user, and then user is facilitated to carry out suggestion feedback, makes service more humanized, promote user experience by directly displaying multiple FAQs of current page in feedback opinion frame.
Description
Technical field
The invention relates to internet area more particularly to a kind of suggestion feedback method, apparatus and storage mediums.
Background technique
Continuous with internet product is popularized, and user experience is also increasingly paid attention to by each major company.User experience is
For product from having excellent important link, a product can be carried out very detailed user's investigation in initial stage of founding, clearly need
It asks, design function, specification process are all based on user and investigate realization.But when the positioning of product is clear, design molding and then
A large amount of user investigation is done, carries out summarizing arrangement by the channels such as customer service, online suggestions, application market comment, discussion bar this kind of general
Time method, waste time unavoidably and human cost.Therefore, as human cost constantly increases, many companies add all in APP
Enter suggestion feedback function, collects, tracking, solves customer problem.In order to listen attentively to the sound of user, " suggestion feedback " function just becomes
The standard configurations of all internet products.Suggestion feedback function can more easily unite for customer service or product personnel
The data that problem occurs under each scene are counted out, systematic consumers' opinions report is formed, consequently facilitating client optimization is carried out,
Preferably promote customer experience.
However, the system especially vehicle insurance of major part insurance company is accepted insurance feedback function of all having no objection in system at present.
Summary of the invention
The embodiment of the present application provides a kind of suggestion feedback method, apparatus and storage medium.
In a first aspect, the embodiment of the present application provides a kind of suggestion feedback method, comprising:
Receive first operation of the user on current page, wherein first operation is described current for triggering display
The feedback opinion frame of the page；
According to first operation, the feedback opinion frame of the current page is shown, wherein the feedback opinion frame includes
At least one FAQs, the FAQs in the corresponding feedback opinion frame of the different pages are different；
The target FAQs that the user is selected from least one described FAQs is as feedback opinion.
In a kind of implementation on the one hand, each feedback opinion of the current page is stored in the current page
In corresponding configuration file；
According to each feedback opinion saved in the configuration file in preset cycle time, it is updated periodically described anti-
Present each FAQs in opinion frame.
In another implementation on the one hand, the method also includes:
The feedback opinion that the user submits is sent to the administrator of the current page.
In another implementation on the one hand, the feedback opinion that the user is submitted is sent to described current
The administrator of the page, comprising:
According to preset message template, the notification message of the feedback opinion is determined；
The notification information is sent to the administrator.
In another implementation on the one hand, the feedback opinion frame further includes that Text Entry and/or picture are defeated
Enter frame.
In another implementation on the one hand, first operation for receiving user on current page, comprising:
Receive clicking operation of the user on the suggestion feedback icon on the current page, wherein the click
Operation is first operation, is provided with suggestion feedback icon at the viewing position of the current page.
In another implementation on the one hand, the method also includes:
The user is received to operate the screenshotss of the current page；
It is operated according to the screenshotss, shows the feedback opinion frame.
Second aspect, the embodiment of the present application provide a kind of suggestion feedback device, comprising:
Receiving module, for receiving first operation of the user on current page, wherein first operation is for triggering
Show the feedback opinion frame of the current page；
Display module, for showing the feedback opinion frame of the current page, wherein described according to first operation
Feedback opinion frame includes at least one FAQs, and the FAQs in the corresponding feedback opinion frame of the different pages is different；
Determining module, target FAQs for selecting the user from least one described FAQs as
Feedback opinion.
In a kind of implementation of two aspects, institute's described device further include:
Preserving module, for each feedback opinion of the current page to be stored in the corresponding configuration text of the current page
In part；
Update module, for according to each feedback opinion saved in the configuration file in preset cycle time, period
Update to property each FAQs in the feedback opinion frame.
In another implementation of two aspects, described device further include:
The sending module is also used to for the feedback opinion that the user submits being sent to the management of the current page
Member.
In another implementation of two aspects, described device further include:
The sending module is specifically used for determining the notification message of the feedback opinion according to preset message template；It will
The notification information is sent to the administrator.
In another implementation of two aspects, the feedback opinion frame further includes that Text Entry and/or picture are defeated
Enter frame.
In another implementation of two aspects, the receiving module is worked as specifically for receiving the user described
The clicking operation on suggestion feedback icon on the preceding page, wherein the clicking operation is first operation, the current page
Suggestion feedback icon is provided at the viewing position in face.
In another implementation of two aspects, the receiving module, also particularly useful for the reception user to described
The screenshotss of current page operate；
The third aspect, the embodiment of the present application a kind of electronic equipment, comprising: memory and processor；
The memory, for storing computer program；
Processor, for executing the computer program, to realize such as the described in any item suggestion feedback sides of first aspect
Method.
Fourth aspect, a kind of computer storage medium of the embodiment of the present application store computer program in the storage medium,
The computer program realizes such as the described in any item suggestion feedback methods of first aspect when being executed.
5th aspect, a kind of computer program product of the embodiment of the present application, described program product includes computer program, institute
It states computer program to be stored in readable storage medium storing program for executing, at least one processor of suggestion feedback device readable can be deposited from described
Storage media reads the computer program, at least one described processor executes the computer program and makes suggestion feedback device
Implement the suggestion feedback method such as first aspect.
Suggestion feedback method, apparatus provided by the embodiments of the present application and storage medium, by receiving user in current page
On the first operation, wherein first operation is for triggering the feedback opinion frame for showing the current page；According to described
One operation, shows the feedback opinion frame of the current page, wherein the feedback opinion frame includes at least one FAQs,
FAQs in the corresponding feedback opinion frame of the different pages is different；By the user from least one described FAQs
The target FAQs selected is as feedback opinion.That is the present embodiment, by directly displaying current page in feedback opinion frame
Multiple FAQs, so that user directly selects, without user carry out text input, and then facilitate user carry out opinion it is anti-
Feedback makes service more humanized, promotes user experience.
Detailed description of the invention
In order to illustrate the technical solutions in the embodiments of the present application or in the prior art more clearly, to embodiment or will show below
There is attached drawing needed in technical description to be briefly described, it should be apparent that, the accompanying drawings in the following description is this Shen
Some embodiments please for those of ordinary skill in the art without any creative labor, can be with
It obtains other drawings based on these drawings.
Fig. 1 is the flow chart for the suggestion feedback method that the embodiment of the present application one provides；
Fig. 2 is a kind of application scenario diagram of the present embodiment method；
Fig. 3 is the first input schematic diagram；
Fig. 4 is that the first inputs corresponding display result schematic diagram；
Fig. 5 is second of input schematic diagram；
Fig. 6 is the corresponding display result schematic diagram of second of input；
Fig. 7 is the flow chart for the suggestion feedback method that the embodiment of the present application two provides；
Fig. 8 is a kind of PUSH message schematic diagram；
Fig. 9 is the detailed schematic of PUSH message；
Figure 10 is the suggestion feedback device that the embodiment of the present application one provides；
Figure 11 is the suggestion feedback device that the embodiment of the present application two provides；
Figure 12 is the suggestion feedback device that the embodiment of the present application three provides；
Figure 13 is the structural schematic diagram of electronic equipment provided by the embodiments of the present application.
Specific embodiment
To keep the purposes, technical schemes and advantages of the embodiment of the present application clearer, below in conjunction with the embodiment of the present application
In attached drawing, the technical scheme in the embodiment of the application is clearly and completely described, it is clear that described embodiment is
Some embodiments of the present application, instead of all the embodiments.Based on the embodiment in the application, those of ordinary skill in the art
Every other embodiment obtained without creative efforts, shall fall in the protection scope of this application.
In the application, "at least one" refers to one or more, and " multiple " refer to two or more."and/or",
The incidence relation of affiliated partner is described, indicates may exist three kinds of relationships, for example, A and/or B, can indicate: individualism A,
Exist simultaneously A and B, the case where individualism B, wherein A, B can be odd number or plural number.Character "/" typicallys represent front and back and closes
Connection object is a kind of relationship of "or".At least one of " following (a) " or its similar expression, refer to these in any group
It closes, any combination including individual event (a) or complex item (a).For example, at least one (a) in a, b or c, can indicate:
A, b, c, a-b, a-c, b-c or a-b-c, wherein a, b, c can be individually, be also possible to multiple.
The system that the method for the present embodiment is suitable for any required acquisition field feedback, is particularly suitable for vehicle insurance and accepts insurance
System.
It is described in detail below with technical solution of the specifically embodiment to the application.These specific implementations below
Example can be combined with each other, and the same or similar concept or process may be repeated no more in some embodiments.
Fig. 1 is the flow chart for the suggestion feedback method that the embodiment of the present application one provides, as shown in Figure 1, the side of the present embodiment
Method may include:
S101, first operation of the user on current page is received, wherein first operation is for triggering described in display
The feedback opinion frame of current page.
S102, it is operated according to described first, shows the feedback opinion frame of the current page, wherein the feedback opinion
Frame includes at least one FAQs, and the FAQs in the corresponding feedback opinion frame of the different pages is different.
S103, the target FAQs for selecting the user from least one described FAQs are anticipated as feedback
See.
The executing subject of the present embodiment is that the method with suggestion feedback function is set, such as suggestion feedback device, the opinion are anti-
Feedback device can be individual electronic equipment, a part being also possible in electronic equipment, for example, processing in electronic equipment
Device.
The electronic equipment of the present embodiment can be user equipment (user equipment, UE), mobile station (mobile
Station, MS), mobile terminal (mobile terminal, MT) etc., be a kind of to provide a user voice/data connectivity
Equipment, for example, handheld device, mobile unit etc. with wireless connecting function.Currently, the citing of some electronic equipments are as follows:
Mobile phone (mobile phone), tablet computer, laptop, palm PC, mobile internet device (mobile
Internet device, MID), wearable device, virtual reality (virtual reality, VR) equipment, augmented reality
It is (augmented reality, AR) equipment, the wireless terminal in Industry Control (industrial control), unmanned
The wireless terminal in wireless terminal, remote operation (remote medical surgery) in (self driving), intelligence
Wireless terminal in power grid (smart grid), the wireless terminal in transportation safety (transportation safety), wisdom
The wireless terminal etc. in wireless terminal, wisdom family (smart home) in city (smart city).
The present embodiment is illustrated so that executing subject is the client of installation in the electronic device as an example.
Fig. 2 is a kind of application scenario diagram of the present embodiment method, and multiple APP are equipped on the electronic equipment, is opened wherein
An APP, show a page of the APP, when user need the input feedback opinion on current page when, can be current
The first operation is carried out on the page, client shows the feedback opinion frame of current page according to first operation.
In a kind of example, it is provided with suggestion feedback icon at the viewing position of the current page of the present embodiment, is used for point
The suggestion feedback icon is hit, shows the feedback opinion frame of current page.At this point, first operation of the user on current page is point
Hit operation.
In another example, the present embodiment also shows search box, and user inputs suggestion feedback in the search box,
It can then show the feedback opinion frame of current page.At this point, first operation of the user on current page is input operation.
In another example, when user needs feedback opinion, screenshotss operation can also be carried out to current page, at this time
Screenshotss operation is equivalent to above-mentioned first operation.Client is operated according to the screenshotss, shows the feedback opinion frame of current page.
Then, user can be with input feedback opinion on the feedback opinion frame, and is submitted.
Wherein, in order to which the suggestion feedback function of making vehicle insurance accept insurance in system is easy to operate, user experience is good, the present embodiment is proposed
Different FAQs classification is taken out of from different page triggering suggestion feedback bullet frame defaults, is the different pages pair specifically
Different FAQs is set in the feedback opinion frame answered.
In this way, carrying out the first operation, the feedback of the current page of display on current page when user is according to above-mentioned steps
It include at least one current page FAQs in opinion frame.Wherein, FAQs can be the history opinion according to user
The problem of determining in feedback data, i.e., being more than preset value by user feedback number as FAQs, and is shown in feedback meaning
See on frame.In this way, clicking directly on the corresponding FAQs, nothing when the problem of user feedback belonging to common problem
It needs user to carry out text input again, and then user is facilitated to carry out suggestion feedback, make service more humanized, promote user experience.
Optionally, the feedback opinion frame of the present embodiment further includes Text Entry, is not suitable with often when the problem of user feedback
When seeing problem, user can in the text input frame input feedback opinion.
Optionally, the text that Text Entry can input is less than preset value, is, for example, less than 150 texts.
Optionally, the feedback opinion frame of the present embodiment further includes picture input frame, and such user can directly cut problem
Figure is uploaded to client, without being manually entered text, further improves the experience of consumers' opinions feedback.
Optionally, the picture number that user can upload is less than preset value, is, for example, less than 5.
Suggestion feedback method provided in an embodiment of the present invention, by receiving first operation of the user on current page,
In, first operation is for triggering the feedback opinion frame for showing the current page；It is operated according to described first, described in display
The feedback opinion frame of current page, wherein the feedback opinion frame includes at least one FAQs, and the different pages is corresponding
FAQs in feedback opinion frame is different；It asks target that the user selects from least one described FAQs is common
Topic is used as feedback opinion.That is the present embodiment, by directly displaying multiple FAQs of current page in feedback opinion frame, with
Just user directly selects, and carries out text input without user, and then user is facilitated to carry out suggestion feedback, allows and service more human nature
Change, promotes user experience.
In some embodiments, the present embodiment is so that vehicle insurance accepts insurance system as an example, to the technical solution of the application further into
Row explanation.
For 1-5 of the suggestion feedback it is clear that the vehicle insurance of the present embodiment is accepted insurance in system for making vehicle insurance accept insurance in system
A master each page in the page of insuring includes two suggestion feedback entrances:
First is, by clicking the suggestion feedback icon to suspend on the page, as shown in Figure 3.Show as shown in Figure 4 anti-
Present opinion frame.
Second is, the prompt provided when by clicking screenshotss triggers suggestion feedback bullet frame, as shown in Figure 5.Display such as Fig. 6
Shown in feedback opinion frame.
As shown in Figure 4 and Figure 6, in order to which the suggestion feedback function of making vehicle insurance accept insurance in system is easy to operate, user experience is good, this
Embodiment triggers suggestion feedback bullet from the different pages, can default and take different FAQs classification out of, as Fig. 4 holds for vehicle insurance
From the suggestion feedback bullet frame of page open to be paid in insurance system.What is provided when as shown in fig. 6, clicking screenshotss by entrance 2 mentions
Show that triggering suggestion feedback bullet frame can be defaulted and take screenshot picture out of, which can delete, and then reduce user's input, realize easy
Operation makes service more humanized, promotes user experience.
Fig. 7 is the flow chart for the suggestion feedback method that the embodiment of the present application two provides, on the basis of the above embodiments, such as
Shown in Fig. 7, the method for the present embodiment further include:
S201, each feedback opinion of the current page is stored in the corresponding configuration file of the current page.
S202, according to each feedback opinion saved in the configuration file in preset cycle time, be updated periodically
Each FAQs in the feedback opinion frame.
Specifically, the present embodiment realizes configurableization, this implementation for the suggestion feedback function of making vehicle insurance accept insurance in system
Example is one configuration file of each page setup, is the different parameter of different page configurations, such as pageNo is arranged,
FeedBackList etc., wherein which page pageNo is for identifying, and feedBackList is feedback opinion array.Never
Feedback opinion bullet frame is triggered with the page, the feedback opinion for user's selection taken out of also can be different.Feedback opinion configuration is existed
In configuration file, each feedback opinion and/or each feedback meaning in configuration file can be modified according to the frequency timing of user feedback problem
The sequence seen avoids modifying code in the server, effectively reduces the cost of implementation of service logic.
In some embodiments, the method for the present embodiment further include: the feedback opinion that the user submits is sent to institute
State the administrator of current page.
I.e. the present embodiment can be submitted to recognize the opinion of user feedback, preferably optimization system in time in user
After feedback opinion, which is pushed to relevant administrative staff in time, for example, being pushed to the administrator of current page
(or product personnel).So that administrator (or product personnel) can understand in time system there are the problem of and optimize in time.
Optionally, the above-mentioned feedback opinion for submitting the user is sent to the administrator of the current page, can wrap
It includes:
According to preset message template, the notification message of the feedback opinion is determined；
The notification information is sent to the administrator.
For example, preset message template is wechat template, feedback opinion can be fabricated to as shown in Figure 8 meet in this way
The notification message of wechat template, and the notification message is sent to administrator.
Optionally, the details for checking customer problem feedback, such as Fig. 9 can be entered by clicking " details " below notification message
Shown, if user uploads picture, big figure can be checked by clicking picture.
The method of the embodiment of the present application is the different parameter of each page setup, the feedback for user's selection taken out of
Opinion also can be different and different according to the FAQs of the page, provide more humanized service for user, promote client's body
It tests.Meanwhile feedback opinion configurableization improves the scalability of system, FAQs can according to the feedback of user easily into
Row modification, the cost of implementation of service logic when effectively reducing modification FAQs.
Any suggestion feedback method provided by the embodiments of the present application can have data-handling capacity by any suitable
Equipment execute, including but not limited to: terminal device and server etc..Alternatively, any opinion provided by the embodiments of the present application
Feedback method can be executed by processor, be implemented as processor executes the application by the command adapted thereto for calling memory to store
Any suggestion feedback method that example refers to.Hereafter repeat no more.
Those of ordinary skill in the art will appreciate that: realize that all or part of the steps of above method embodiment can pass through
The relevant hardware of program instruction is completed, and program above-mentioned can be stored in a computer readable storage medium, the program
When being executed, step including the steps of the foregoing method embodiments is executed；And storage medium above-mentioned includes: ROM, RAM, magnetic disk or light
The various media that can store program code such as disk.
Figure 10 is the suggestion feedback device that the embodiment of the present application one provides, as shown in Figure 10, the suggestion feedback device 100
Include:
Receiving module 110, for receiving first operation of the user on current page, wherein first operation is used for
Triggering shows the feedback opinion frame of the current page；
Display module 120, for showing the feedback opinion frame of the current page, wherein institute according to first operation
Stating feedback opinion frame includes at least one FAQs, and the FAQs in the corresponding feedback opinion frame of the different pages is different；
Determining module 130, the target FAQs for selecting the user from least one described FAQs
As feedback opinion.
The suggestion feedback device of the present embodiment can be used for executing the technical solution of above-mentioned each method embodiment, realize
Principle is similar with technical effect, and details are not described herein again.
Figure 11 is the suggestion feedback device that the embodiment of the present application two provides, as shown in figure 11, the suggestion feedback device 100
Further include:
Preserving module 140, for each feedback opinion of the current page to be stored in, the current page is corresponding to match
It sets in file；
Update module 150, for according to each feedback opinion saved in the configuration file in preset cycle time, week
Update to phase property each FAQs in the feedback opinion frame.
The suggestion feedback device of the present embodiment can be used for executing the technical solution of above-mentioned each method embodiment, realize
Principle is similar with technical effect, and details are not described herein again.
Figure 12 is the suggestion feedback device that the embodiment of the present application three provides, as shown in figure 12, the suggestion feedback device 100
Further include:
The sending module 160 is also used to for the feedback opinion that the user submits being sent to the pipe of the current page
Reason person.
In one possible implementation,
The sending module 160 is specifically used for determining that the notice of the feedback opinion disappears according to preset message template
Breath；The notification information is sent to the administrator.
Optionally, the feedback opinion frame further includes Text Entry and/or picture input frame.
In one possible implementation,
The receiving module 110, specifically for receiving the user on the suggestion feedback icon on the current page
Clicking operation, wherein the clicking operation is first operation, is arranged at the viewing position of the current page and has complaints
Feed back icon.
In one possible implementation,
The receiving module 110 operates the screenshotss of the current page also particularly useful for the user is received；
The display module 120 operates also particularly useful for according to the screenshotss, shows the feedback opinion frame.
The suggestion feedback device of the present embodiment can be used for executing the technical solution of above-mentioned each method embodiment, realize
Principle is similar with technical effect, and details are not described herein again.
Figure 13 is the structural schematic diagram of electronic equipment provided by the embodiments of the present application, as shown in figure 13, the electricity of the present embodiment
Sub- equipment 200 includes:
Memory 220, for storing computer program；
Processor 230, for executing the computer program, to realize the above views feedback method, realization principle and
Technical effect is similar, and details are not described herein again.
Based on this understanding, the technical solution of the application substantially in other words the part that contributes to existing technology or
The all or part of person's technical solution can be embodied in the form of software products, which is stored in one
In a storage medium, including some instructions are used so that computer equipment (it can be personal computer, server, or
Network equipment etc.) or processor (processor) execute each embodiment the method for the application all or part of the steps.And
Storage medium above-mentioned includes: USB flash disk, mobile hard disk, read-only memory (Read-Only Memory, ROM), random access memory
The various media that can store program code such as device (Random Access Memory, RAM), magnetic or disk.
In the above-described embodiments, can come wholly or partly by software, hardware, firmware or any combination thereof real
It is existing.When implemented in software, it can entirely or partly realize in the form of a computer program product.The computer program
Product includes one or more computer instructions.When loading on computers and executing the computer program instructions, all or
It partly generates according to process or function described in the embodiment of the present application.The computer can be general purpose computer, dedicated meter
Calculation machine, computer network or other programmable devices.The computer instruction can store in computer readable storage medium
In, or from a computer readable storage medium to the transmission of another computer readable storage medium, for example, the computer
Instruction can pass through wired (such as coaxial cable, optical fiber, number from a web-site, computer, server or data center
User's line (DSL)) or wireless (such as infrared, wireless, microwave etc.) mode to another web-site, computer, server or
Data center is transmitted.The computer readable storage medium can be any usable medium that computer can access or
It is comprising data storage devices such as one or more usable mediums integrated server, data centers.The usable medium can be with
It is magnetic medium, (for example, floppy disk, hard disk, tape), optical medium (for example, DVD) or semiconductor medium (such as solid state hard disk
Solid State Disk (SSD)) etc..
Finally, it should be noted that the above various embodiments is only to illustrate the technical solution of the application, rather than its limitations；To the greatest extent
Pipe is described in detail the application referring to foregoing embodiments, those skilled in the art should understand that: its according to
So be possible to modify the technical solutions described in the foregoing embodiments, or to some or all of the technical features into
Row equivalent replacement；And these are modified or replaceed, each embodiment technology of the application that it does not separate the essence of the corresponding technical solution
The range of scheme.
Claims (10)
1. a kind of suggestion feedback method characterized by comprising
Receive first operation of the user on current page, wherein first operation shows the current page for triggering
Feedback opinion frame；
According to first operation, the feedback opinion frame of the current page is shown, wherein the feedback opinion frame includes at least
One FAQs, the FAQs in the corresponding feedback opinion frame of the different pages are different；
The target FAQs that the user is selected from least one described FAQs is as feedback opinion.
2. the method according to claim 1, wherein the method also includes:
Each feedback opinion of the current page is stored in the corresponding configuration file of the current page；
According to each feedback opinion saved in the configuration file in preset cycle time, it is updated periodically the feedback meaning
See each FAQs in frame.
3. the method according to claim 1, wherein the method also includes:
The feedback opinion that the user submits is sent to the administrator of the current page.
4. according to the method described in claim 3, it is characterized in that, the feedback opinion that the user is submitted is sent to institute
State the administrator of current page, comprising:
According to preset message template, the notification message of the feedback opinion is determined；
The notification information is sent to the administrator.
5. method according to claim 1-4, which is characterized in that the feedback opinion frame further includes text input
Frame and/or picture input frame.
6. method according to claim 1-4, which is characterized in that receive user on current page the
One operation, comprising:
Receive clicking operation of the user on the suggestion feedback icon on the current page, wherein the clicking operation
It is operated for described first, is provided with suggestion feedback icon at the viewing position of the current page.
7. method according to claim 1-4, which is characterized in that the method also includes:
The user is received to operate the screenshotss of the current page；
It is operated according to the screenshotss, shows the feedback opinion frame.
8. a kind of suggestion feedback device characterized by comprising
Receiving module, for receiving first operation of the user on current page, wherein first operation is for triggering display
The feedback opinion frame of the current page；
Display module, for showing the feedback opinion frame of the current page, wherein the feedback according to first operation
Opinion frame includes at least one FAQs, and the FAQs in the corresponding feedback opinion frame of the different pages is different；
Determining module, the target FAQs for selecting the user from least one described FAQs is as feedback
Opinion.
9. a kind of computer storage medium, which is characterized in that store computer program, the computer journey in the storage medium
Sequence realizes such as suggestion feedback method of any of claims 1-7 when being executed.
10. a kind of computer program product, which is characterized in that described program product includes computer program, the computer journey
Sequence is stored in readable storage medium storing program for executing, at least one processor of suggestion feedback device can be read from the readable storage medium storing program for executing
The computer program, at least one described processor execute the computer program and suggestion feedback device are made to implement such as right
It is required that any suggestion feedback method of 1-7.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201811410135.XA CN109542294A (en) | 2018-11-23 | 2018-11-23 | Suggestion feedback method, apparatus and storage medium |
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| CN201811410135.XA CN109542294A (en) | 2018-11-23 | 2018-11-23 | Suggestion feedback method, apparatus and storage medium |
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| CN109542294A true CN109542294A (en) | 2019-03-29 |
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| CN201811410135.XA Pending CN109542294A (en) | 2018-11-23 | 2018-11-23 | Suggestion feedback method, apparatus and storage medium |
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| CN (1) | CN109542294A (en) |
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| CN110264225A (en) * | 2019-06-25 | 2019-09-20 | 珠海格力电器股份有限公司 | A kind of method of suggestion feedback, equipment and storage medium |
| CN111506376A (en) * | 2020-04-15 | 2020-08-07 | 北京字节跳动网络技术有限公司 | Feedback information display method and device, readable medium and electronic equipment |
| CN111554370A (en) * | 2020-05-14 | 2020-08-18 | 北京嘉和美康信息技术有限公司 | Electronic medical record auditing method and device |
| CN111736739A (en) * | 2020-07-03 | 2020-10-02 | 珠海金山网络游戏科技有限公司 | Cloud game data feedback method and device |
| CN115037988A (en) * | 2021-03-05 | 2022-09-09 | 北京字节跳动网络技术有限公司 | Page display method, device and equipment |
| CN116719465A (en) * | 2023-08-08 | 2023-09-08 | 深圳市智慧城市科技发展集团有限公司 | Opinion feedback method, terminal device and storage medium |
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| CN110097397A (en) * | 2019-04-04 | 2019-08-06 | 北京字节跳动网络技术有限公司 | Information-pushing method, device and electronic equipment based on feedback |
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| CN111736739A (en) * | 2020-07-03 | 2020-10-02 | 珠海金山网络游戏科技有限公司 | Cloud game data feedback method and device |
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