CN109450718B

CN109450718B - Remote diagnosis method and device for wireless routing equipment

Info

Publication number: CN109450718B
Application number: CN201811626966.0A
Authority: CN
Inventors: 陈建; 刘之
Original assignee: Beijing Qihoo Technology Co Ltd; Qizhi Software Beijing Co Ltd
Current assignee: Beijing Qihoo Technology Co Ltd
Priority date: 2014-07-01
Filing date: 2014-07-01
Publication date: 2022-01-28
Anticipated expiration: 2034-07-01
Also published as: CN105472645A; CN109450718A; CN105472645B

Abstract

The invention discloses a remote diagnosis method and a remote diagnosis device for wireless routing equipment; the method comprises the following steps: performing information interaction with the wireless routing equipment through a non-remote wireless broadband communication mode of the mobile communication equipment, so that the mobile communication equipment acquires current state information and/or attribute information of the wireless routing equipment; the method comprises the steps that information interaction is carried out between a remote wireless communication mode of mobile communication equipment and a remote server, so that the mobile communication equipment transmits current state information and/or attribute information to the remote server, and receives diagnosis feedback information of wireless routing equipment transmitted by the remote server; and performing information interaction with the wireless routing equipment through a non-remote wireless broadband communication mode of the mobile equipment by utilizing the target configuration information in the feedback information so as to configure the wireless routing equipment.

Description

Remote diagnosis method and device for wireless routing equipment

Technical Field

The invention relates to wireless routing equipment, in particular to a remote diagnosis method of the wireless routing equipment and a corresponding remote diagnosis device of the wireless routing equipment.

Background

The wireless routing device is mainly used for accessing the network terminal device to the network, namely, the wireless routing device provides a wireless coverage function so as to access the network terminal device of the user such as a smart mobile phone, a tablet computer, a notebook computer and the like to the network.

After the wireless routing equipment is powered on and started, the wireless routing equipment enters a corresponding working state according to the current configuration condition of each configuration item of the wireless routing equipment. The wireless routing device configures items such as DMZ host, UPnP setting, DNS server and the like.

In many cases, a user needs to set configuration items of his wireless routing device, for example, after the user purchases the wireless routing device, an installation operation of the wireless routing device is performed, where the specific installation operation generally includes: connecting the wireless routing device with an indoor network cable, powering up the wireless routing device, setting configuration items of the wireless routing device and the like so that the wireless routing device can access network terminal devices in a certain area (such as a room) to a network.

The inventor discovers that setting the configuration items of the wireless routing equipment and other operations often require the user to have the related knowledge of the wireless routing equipment in the process of implementing the invention; under the condition that the user does not have the related knowledge of the wireless routing equipment, the user often needs to obtain corresponding technical support in application scenes such as installation of the wireless routing equipment; if the user needs to ask a related technician for field installation after purchasing the wireless routing equipment; if the wireless routing equipment of the user fails, the related technical personnel needs to be requested to remove the failure in the field. This presents an inconvenience to the user to whom the wireless routing device belongs.

Disclosure of Invention

In view of the above problems, the present invention has been made in order to provide a remote diagnosis method of a wireless routing device and a corresponding remote diagnosis apparatus of a wireless routing device that overcome or at least partially solve the above problems.

According to an aspect of the embodiments of the present invention, there is provided a remote diagnosis method for a wireless routing device, including: under the condition that the mobile communication equipment receives a remote diagnosis request input by a user, information interaction is carried out with the wireless routing equipment through a non-remote wireless broadband communication mode of the mobile communication equipment, so that the mobile communication equipment obtains the current state information and/or attribute information of the wireless routing equipment; under the condition that the mobile communication equipment acquires the current state information and/or the attribute information, performing information interaction with a remote server through a remote wireless communication mode of the mobile communication equipment, so that the mobile communication equipment transmits the current state information and/or the attribute information to the remote server, and receives diagnosis feedback information of the wireless routing equipment transmitted by the remote server; and under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information, performing information interaction with the wireless routing equipment by utilizing the target configuration information through a non-remote wireless broadband communication mode of the mobile equipment so as to configure the wireless routing equipment.

According to another aspect of the embodiments of the present invention, there is provided a remote diagnosis apparatus for a wireless routing device, including: the short-range processing module is suitable for performing information interaction with the wireless routing equipment through a non-long-range wireless broadband communication mode of the mobile communication equipment under the condition that the mobile communication equipment receives a remote diagnosis request input by a user, so that the mobile communication equipment obtains the current state information and/or attribute information of the wireless routing equipment; the remote processing module is suitable for performing information interaction with a remote server through a remote wireless communication mode of the mobile communication equipment under the condition that the mobile communication equipment acquires the current state information and/or the attribute information, so that the mobile communication equipment transmits the current state information and/or the attribute information to the remote server, and receives diagnosis feedback information of the wireless routing equipment transmitted by the remote server; and the configuration module is suitable for performing information interaction with the wireless routing equipment by utilizing the target configuration information through a non-remote wireless broadband communication mode of the mobile equipment under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information so as to configure the wireless routing equipment.

The remote diagnosis method and the device for the wireless routing equipment provided by the invention switch the mobile communication equipment between a non-remote wireless broadband communication mode and a remote wireless communication mode, thus, the mobile communication equipment can utilize the non-remote wireless broadband communication mode to carry out information interaction with the wireless routing equipment local to the user and utilize the remote wireless communication mode to carry out information interaction with the remote service end positioned at the remote end, so that the remote server can remotely obtain the information (such as current state information and/or attribute information and the like) of the wireless routing device through the mobile communication device, the wireless routing equipment is remotely diagnosed and configured through the mobile communication equipment, so that the technical scheme provided by the invention can realize the automatic remote technical support of the wireless routing equipment, if the technical scheme provided by the invention is utilized, the functions of remote installation, remote fault removal and the like of the wireless routing equipment can be realized; finally, the technical scheme provided by the invention enhances the usability of the wireless routing equipment.

The foregoing description is only an overview of the technical solutions of the present invention, and the embodiments of the present invention are described below in order to make the technical means of the present invention more clearly understood and to make the above and other objects, features, and advantages of the present invention more clearly understandable.

Drawings

Various other advantages and benefits will become apparent to those of ordinary skill in the art upon reading the following detailed description of the preferred embodiments. The drawings are only for purposes of illustrating the preferred embodiments and are not to be construed as limiting the invention. Also, like reference numerals are used to refer to like parts throughout the drawings. In the drawings:

FIG. 1 illustrates a flow diagram of a method for remote diagnostics of a wireless routing device in accordance with an embodiment of the present invention;

fig. 2 shows a schematic diagram of a remote diagnostic device of a wireless routing device according to an embodiment of the present invention.

Detailed Description

Exemplary embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. While exemplary embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

Embodiment one, a remote diagnosis method of a wireless routing device. The remote diagnosis method of the wireless router device of the present embodiment is described in detail below with reference to fig. 1.

In fig. 1, S100, when the mobile communication device receives a remote diagnosis request input by a user, the mobile communication device performs information interaction with the wireless routing device through a non-remote wireless broadband communication mode of the mobile communication device, so that the mobile communication device obtains information of the wireless routing device, such as current state information of the wireless routing device and attribute information of the wireless routing device.

Specifically, the non-remote Wireless broadband Communication mode (i.e., the short-range Wireless broadband Communication mode) in this embodiment may be a WiFi (Wireless Fidelity) Communication mode, or may be another Communication mode capable of accessing the mobile Communication device to the network in a short range, for example, in a case where the Wireless routing device has corresponding components, the non-remote Wireless broadband Communication mode may be a Near Field Communication (NFC) mode, a bluetooth Communication mode, an infrared Communication mode, or the like.

In this embodiment, a mobile communication device (e.g., an application installed in the mobile communication device) may first obtain information such as a user name and a password input by a user, and then verify the information such as the user name and the password input by the user (e.g., a corresponding application in the mobile communication device detects whether the information such as the user name and the password input by the user is the same as the information such as the user name and the password locally stored in the mobile communication device), so as to determine whether the current user is a master control user of the wireless routing device; if the verification result is that the current user is the master control user of the wireless routing device, the remote diagnosis interface of the wireless routing device can be displayed to the current user through the display screen of the mobile communication device, so that the current user can input a remote diagnosis request through an area of the remote diagnosis interface, in which the user inputs the remote diagnosis request, for example, the user clicks a remote diagnosis request button in the remote diagnosis interface; if the verification result is that the current user is not the master control user of the wireless routing device, the remote diagnosis interface of the wireless routing device (for example, a popup window which the user does not have the right to perform remote diagnosis) is not displayed to the current user through the display screen of the mobile communication device, so that the current user cannot input a remote diagnosis request, and further, the remote diagnosis of the wireless routing device cannot be realized.

The information such as the user name and the password locally stored in the mobile communication device may be information such as the user name and the password registered by the mobile communication device at the remote server. In addition, the embodiment may also provide the user name and the password input by the user to the remote server through the mobile communication device, and the remote server verifies the information such as the user name and the password input by the user and returns the verification result to the mobile communication device; in the process of information verification by the remote server, the communication mode of the mobile communication device needs to be set to a remote wireless communication mode, so that the mobile communication device can perform information interaction related to information verification with the remote server.

After the mobile communication device receives a remote diagnosis request input by a user, the embodiment should set the communication mode of the mobile communication device to a non-remote wireless broadband communication mode, for example, when it is checked that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the current communication mode of the mobile communication device is not switched, that is, the current configuration information of the communication mode of the mobile communication device is not modified; for another example, when it is checked that the current communication mode of the mobile communication device is the long-range wireless communication mode, the current communication mode of the mobile communication device is switched to the non-long-range wireless broadband communication mode, that is, the current configuration information of the communication mode of the mobile communication device is modified.

After the communication mode of the mobile communication device is set to the non-remote wireless broadband communication mode, the embodiment may acquire information (such as current state information, attribute information, and the like) of the wireless routing device through non-remote wireless broadband information interaction between the mobile communication device and the wireless routing device; current state information of the wireless routing device, such as current configuration information of a corresponding configuration item of the wireless routing device, current working state information of the wireless routing device, and the like; the current working state information of the wireless routing equipment, such as the version information of the current operating system, error code information of broadband dialing, the CPU occupation condition of the wireless routing equipment, the memory occupation condition of the wireless routing equipment and the like; attribute information of the wireless routing device such as the model number and identification information of the wireless routing device.

A specific example of the mobile communication device acquiring the information (here, the current state information is taken as an example) of the wireless routing device is as follows: the method comprises the steps that a current state information request or a current configuration information request is sent to the wireless routing equipment through the mobile communication equipment, the wireless routing equipment carries the current state information in a current state information response after receiving the current state information request, the wireless routing equipment carries the current configuration information in the current configuration information response after receiving the current configuration information request, and then the current state information response or the current configuration information response is returned to the mobile communication equipment. The aforementioned current state information includes: current working state information, configuration item information and current configuration content of the configuration items; the aforementioned current configuration information includes: configuration item information and current configuration content of the configuration item.

The attribute information, the current working state information, the configuration item information, and the current configuration content of the configuration item, which are acquired by the mobile communication device in this embodiment, are generally information related to installation and troubleshooting of the wireless routing device, such as a width dialing error code, a DNS configuration item, and a current configuration content of the DNS configuration item.

S110, under the condition that the mobile communication equipment acquires the current state information, performing information interaction with a remote server through a remote wireless communication mode of the mobile communication equipment, so that the mobile communication equipment transmits information (such as the current state information, attribute information and the like) of the wireless routing equipment to the remote server, and receives diagnosis feedback information of the wireless routing equipment transmitted by the remote server; the diagnosis feedback information may be to check whether the network cable is connected, or the diagnosis feedback information may be information of a corresponding configuration item, target configuration information of the corresponding configuration item, or an operating system software package of the wireless routing device.

Specifically, the remote wireless communication mode (i.e., the remote wireless communication mode) in this embodiment may be a 2G mobile communication mode, a 3G mobile communication mode, or a 4G mobile communication mode; and other remote wireless communication modes capable of remotely interacting with the remote server can also be adopted. The remote server (also referred to as a back-end diagnosis platform) in this embodiment may be a computer or a server or a mobile intelligent device.

After the mobile communication device receives the information (such as the current state information and the attribute information) transmitted by the wireless routing device, the communication mode of the mobile communication device should be set to the remote wireless communication mode in this embodiment, for example, when it is checked that the current communication mode of the mobile communication device is the remote wireless communication mode, the current communication mode of the mobile communication device is not switched, that is, the current configuration information of the communication mode of the mobile communication device is not modified; for another example, when it is checked that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the current communication mode of the mobile communication device is switched to the remote wireless communication mode, that is, the current configuration information of the communication mode of the mobile communication device is modified.

After the communication mode of the mobile communication device is set to the remote wireless communication mode, this embodiment may enable the mobile communication device to transmit the information (such as the current state information and the attribute information) of the wireless routing device, which is acquired by the mobile communication device, to the remote server through remote wireless information interaction between the mobile communication device and the remote server, and enable the mobile communication device to receive the diagnosis feedback information transmitted by the remote server, where the diagnosis feedback information may include: user operation prompt information and/or target configuration information and/or software packages of an operating system and the like; if a diagnosis request message carrying the current state information of the wireless routing device is sent to the wireless routing device through the mobile communication device, the remote server extracts the current state information of the wireless routing device from the received diagnosis request message, and then the remote server can judge the operation required to be performed by the user and/or the configuration item required to be modified and optimized according to the current state information (such as the current configuration information in the current state information), and then the user operation prompt information required to be performed by the user and/or the target configuration information required to be modified and optimized are carried in the diagnosis response message and transmitted to the mobile communication device. The target configuration information here includes: configuration item information and target configuration content of the configuration item. The user operation prompt information here includes: please check if the external network cable is plugged, etc.

The information (such as the current state information and the attribute information) of the wireless routing device carried in the diagnosis request message of this embodiment may be information (such as the current state information and the attribute information) of the wireless routing device that is not encrypted, for example, the current state information of the wireless routing device received by the mobile communication device is directly carried in a predetermined field of the diagnosis request message, and the diagnosis request message is sent to the remote server by using the mobile communication device.

The information (such as current state information and attribute information) of the wireless routing device carried in the diagnosis request message of this embodiment may also be information (such as current configuration information and attribute information) of the wireless routing device that is subjected to encryption processing, for example, a key (i.e., a first encryption key) locally stored by the mobile communication device is used to encrypt the current state information of the wireless routing device received by the mobile communication device, and then the encrypted current state information is carried in a predetermined field of the diagnosis request message and the diagnosis request message is sent to the remote server by using the mobile communication device.

The first encryption key locally stored by the mobile communication device may be obtained through information interaction between the mobile communication device and the remote server.

When the information (such as current state information and attribute information) of the wireless routing device carried in the diagnostic request sent by the mobile communication device is encrypted information, the remote server decrypts the information of the wireless routing device carried in the received diagnostic request by using the first decryption key stored locally.

The diagnostic feedback information (such as target configuration information, user operation prompt information, and operating system software package of the wireless routing device, etc.) of the wireless routing device, which is carried in the diagnostic response message of this embodiment, may be diagnostic feedback information of the wireless routing device that is not subjected to encryption processing, such as a remote server directly carrying target configuration information of a certain configuration item of the wireless routing device, which is obtained after analysis, in a predetermined field of the diagnostic response message, and sending the diagnostic response message to the mobile communication device.

The diagnostic feedback information of the wireless routing device carried in the diagnostic response message of this embodiment may also be the diagnostic feedback information of the wireless routing device that is subjected to encryption processing, for example, the remote server encrypts the target configuration information of one or some configuration items of the wireless routing device obtained after analysis by using a locally stored key (i.e., a second encryption key), then carries the encrypted target configuration information in a predetermined field of the diagnostic response message, and sends the diagnostic response message to the mobile communication device.

It should be noted that the first encryption key stored in the mobile communication device may be the same as or different from the second encryption key stored in the remote server; moreover, the first decryption key stored in the remote service end may be the same as or different from the first encryption key stored in the mobile communication device, for example, in a case where a symmetric encryption algorithm is used between the mobile communication device and the remote service end to encrypt the current configuration information, the first decryption key stored in the remote service end may be the same as the first encryption key stored in the mobile communication device and the first encryption key stored in the middle.

And S120, under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information, performing information interaction with the wireless routing equipment by using the target configuration information in the diagnosis feedback information through a non-remote wireless broadband communication mode of the mobile equipment so as to configure the wireless routing equipment.

Specifically, after the mobile communication device receives feedback information (e.g., a diagnostic response message carrying the target configuration information) including the target configuration information transmitted from the remote server, the communication mode of the mobile communication device should be set to the non-remote wireless broadband communication mode in this embodiment, for example, when it is checked that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the current communication mode of the mobile communication device is not switched, that is, the current configuration information of the communication mode of the mobile communication device is not modified; for another example, when it is checked that the current communication mode of the mobile communication device is the long-range wireless communication mode, the current communication mode of the mobile communication device is switched to the non-long-range wireless broadband communication mode, that is, the current configuration information of the communication mode of the mobile communication device is modified.

After the communication mode of the mobile communication device is set to the non-remote wireless broadband communication mode, the embodiment may enable the mobile communication device to transmit the target configuration information to the wireless routing device through non-remote wireless broadband information interaction between the mobile communication device and the wireless routing device; for example, a configuration command carrying a configuration item and target configuration content is sent to the wireless routing device by the mobile communication device, after receiving the configuration command, the wireless routing device modifies the current configuration content of the corresponding configuration item to the corresponding target configuration content in the configuration command, and then the wireless routing device may return a configuration response to the mobile communication device to notify the mobile communication device: the current configuration content of the corresponding configuration item has been successfully modified.

And under the condition that the diagnosis feedback information of the wireless routing equipment, which is carried in the diagnosis response message received by the mobile communication equipment, is encrypted, decrypting the diagnosis feedback information carried in the diagnosis response message by using a second decryption key locally stored in the mobile communication terminal, carrying target configuration information in the decrypted diagnosis feedback information in a predetermined field of a configuration command, and sending the configuration command carrying the target configuration information to the wireless routing equipment.

It should be noted that the second decryption key stored in the mobile communication device may be the same as or different from the second encryption key stored in the remote server; for example, in the case where a symmetric encryption algorithm is used between the mobile communication device and the remote server, the first decryption key stored in the remote server may be the same as the first encryption key stored in the mobile communication device and the remote server in the case where the target configuration information is encrypted.

When the mobile communication device receives the diagnosis feedback information containing the user operation prompt information, the user operation prompt information can be displayed through the mobile communication device to instruct the user to execute corresponding operations, such as instructing the user to execute operations of checking whether a network cable is plugged or not.

And under the condition that the mobile communication equipment receives the diagnosis feedback information containing the operating system software package, the operating system can be installed for the wireless routing equipment through the mobile communication equipment.

Embodiment two, the remote diagnosis device of the wireless routing equipment. The diagnostic device is usually disposed in the mobile communication device, for example, the diagnostic device may be a specific application in the mobile communication device. The mobile communication device can be an intelligent mobile phone or a tablet computer with a communication function and the like. The remote diagnosis device of the wireless routing device of the present embodiment is described in detail below with reference to fig. 2.

The remote diagnosis apparatus of the wireless routing device shown in fig. 2 mainly includes: a proximity processing module 201, a remote processing module 202, and a configuration module 203; and the apparatus may further comprise: an authentication module (not shown in fig. 2).

The verification module is mainly suitable for verifying whether the current user is the master control user, and under the condition that the current user is the master control user, the verification module displays a remote diagnosis interface of the wireless routing device through a display screen of the mobile communication device, wherein the remote diagnosis interface comprises an area for the user to input a remote diagnosis request, and therefore the current user can input the remote diagnosis request in the remote diagnosis interface.

Specifically, after obtaining the user name, the password, and other information input by the user through the mobile communication device, the authentication module in this embodiment authenticates the user name, the password, and other information input by the user (for example, the authentication module detects whether the user name, the password, and other information input by the user is the same as the user name, the password, and other information locally stored in the mobile communication device), so as to determine whether the current user is a master control user of the wireless routing device; if the verification result is that the current user is the master control user of the wireless routing device, the verification module can display a remote diagnosis interface of the wireless routing device to the current user through a display screen of the mobile communication device, so that the current user can input a remote diagnosis request through an area of the remote diagnosis interface, in which the user inputs the remote diagnosis request, for example, the current user can click a remote diagnosis request button in the remote diagnosis interface; if the verification result is that the current user is not the master control user of the wireless routing device, the verification module does not show a remote diagnosis interface of the wireless routing device to the current user through a display screen of the mobile communication device (for example, a popup window which shows that the user does not have the right to perform remote diagnosis) any more, so that the current user cannot input a remote diagnosis request, and further cannot realize remote diagnosis of the wireless routing device.

The information such as the user name, the password and the like locally stored in the mobile communication device can be the information such as the user name, the password and the like registered by the authentication module at the remote server. In addition, the authentication module can also provide the user name and the password input by the user to the remote server through the mobile communication equipment, the remote server authenticates the information such as the user name, the password and the like input by the user, and returns the authentication result to the authentication module in the mobile communication equipment; in the process of information verification at the remote server, the remote processing module 202 is required to set the communication mode of the mobile communication device to the remote wireless communication mode, so that the verification module can perform information interaction related to information verification with the remote server through the mobile communication device.

The short-range processing module 201 is mainly adapted to set the communication mode of the mobile communication device to a non-remote wireless broadband communication mode when the mobile communication device receives a remote diagnosis request input by a user, and enable the mobile communication device to obtain information of the wireless routing device, such as current state information and attribute information of the wireless routing device, through interaction of non-remote wireless broadband information between the mobile communication device and the wireless routing device.

Specifically, the non-remote Wireless broadband communication mode (i.e., the short-distance Wireless broadband communication mode) in this embodiment may be a WiFi (Wireless Fidelity) communication mode, or may also be another communication mode that can access the mobile communication device to the network in a short distance, for example, in a case where the Wireless routing device has corresponding components, the non-remote Wireless broadband communication mode may be a near-field communication mode, a bluetooth communication mode, an infrared communication mode, or the like.

After the mobile communication device receives the remote diagnosis request input by the user, the short-range processing module 201 should set the communication mode of the mobile communication device in which it is located to the non-remote wireless broadband communication mode, for example, when the short-range processing module 201 checks that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the current communication mode of the mobile communication device is not switched, that is, the current configuration information of the communication mode of the mobile communication device is not modified; for another example, when the proximity processing module 201 detects that the current communication mode of the mobile communication device is the long-range wireless communication mode, the current communication mode of the mobile communication device in which the proximity processing module is located is switched to the non-long-range wireless broadband communication mode, that is, the current configuration information of the communication mode of the mobile communication device is modified.

After the short-range processing module 201 sets the communication mode of the mobile communication device to the non-remote wireless broadband communication mode, the short-range processing module 201 may obtain information (such as current state information and attribute information) of the wireless routing device through interaction of non-remote wireless broadband information between the mobile communication device and the wireless routing device; current state information of the wireless routing device, such as current configuration information of a corresponding configuration item of the wireless routing device, current working state information of the wireless routing device, and the like; the current working state information of the wireless routing equipment, such as the version information of the current operating system, error code information of broadband dialing, the CPU occupation condition of the wireless routing equipment, the memory occupation condition of the wireless routing equipment and the like; attribute information of the wireless routing device such as the model number and identification information of the wireless routing device.

The proximity processing module 201 obtains a specific example of information (here, current state information is taken as an example) of the wireless routing device: the short-range processing module 201 sends a current state information request or a current configuration information request to the wireless routing device through the mobile communication device, the wireless routing device carries the current state information in a current state information response after receiving the current state information request, the wireless routing device carries the current configuration information in the current configuration information response after receiving the current configuration information request, and then the wireless routing device returns the current state information response or the current configuration information response to the mobile communication device. The aforementioned current state information includes: current working state information, configuration item information and current configuration content of the configuration items; the aforementioned current configuration information includes: configuration item information and current configuration content of the configuration item.

The attribute information, the current working state information, the configuration item information and the current configuration content of the configuration item, which are acquired by the proximity processing module 201 through the mobile communication device, are generally information related to installation and troubleshooting of the wireless routing device, such as an error code of a width dial, a DNS configuration item and the current configuration content of the DNS configuration item.

The remote processing module 202 is mainly adapted to set the communication mode of the mobile communication device where the short-range processing module 201 is located to a remote wireless communication mode when the short-range processing module 201 obtains the current state information of the wireless routing device, and to transmit the current state information to the remote server through the remote wireless information interaction between the mobile communication device and the remote server, and to receive the diagnosis feedback information of the wireless routing device transmitted from the remote server by the mobile communication device;

specifically, the remote wireless communication mode (i.e., the remote wireless communication mode) in this embodiment may be a 2G mobile communication mode, a 3G mobile communication mode, or a 4G mobile communication mode; and other remote wireless communication modes capable of remotely interacting with the remote server can also be adopted. The remote server in this embodiment may be a computer or a server or a mobile intelligent device.

After the mobile communication device receives information (such as current state information and attribute information) transmitted by the wireless routing device, the remote processing module 202 should set the communication mode of the mobile communication device to a remote wireless communication mode, for example, when the remote processing module 202 checks that the current communication mode of the mobile communication device is the remote wireless communication mode, the current communication mode of the mobile communication device is not switched, that is, the current configuration information of the communication mode of the mobile communication device is not modified; for another example, when it is checked that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the remote processing module 202 switches the current communication mode of the mobile communication device to the remote wireless communication mode, i.e. modifies the current configuration information of the communication mode of the mobile communication device.

After the communication mode of the mobile communication device is set to the remote wireless communication mode, the remote processing module 202 may enable the mobile communication device to transmit the information (such as current state information and attribute information) of the wireless routing device, which is acquired by the mobile communication device, to the remote server through remote wireless information interaction between the mobile communication device and the remote server, and the remote processing module 202 may also receive diagnosis feedback information transmitted by the remote server through the mobile communication device, where the diagnosis feedback information may include: user operation prompt information and/or target configuration information and/or software packages of an operating system and the like; if the remote processing module 202 first sends a diagnosis request message carrying current state information of the wireless routing device to the wireless routing device through the mobile communication device, the remote server extracts the current state information of the wireless routing device from the received diagnosis request message, and then the remote server can judge that the operation required to be performed by the user and/or the configuration item required to be optimized needs to be modified according to the current state information (for example, according to the current configuration information in the current state information), and then carries user operation prompt information of the operation required to be performed by the user and/or target configuration information of the configuration item required to be optimized in the diagnosis response message to be transmitted to the mobile communication device. The target configuration information here includes: configuration item information and target configuration content of the configuration item. The user operation prompt information here includes: please check if the external network cable is plugged, etc.

The information (such as the current state information and the attribute information) of the wireless routing device carried in the diagnosis request message of this embodiment may be information of the wireless routing device that is not encrypted, for example, the remote processing module 202 directly carries the current state information of the wireless routing device received by the mobile communication device in a predetermined field of the diagnosis request message, and sends the diagnosis request message to the remote server by using the mobile communication device.

The information (such as the current state information and the attribute information) of the wireless routing device carried in the diagnosis request message of this embodiment may also be information of the wireless routing device that is subjected to encryption processing, for example, the remote processing module 202 encrypts the current state information of the wireless routing device received by the mobile communication device by using a key (i.e., a first encryption key) locally stored in the mobile communication device, and then the remote processing module 202 carries the encrypted current state information in a predetermined field of the diagnosis request message and sends the diagnosis request message to the remote server by using the mobile communication device.

The first encryption key stored locally by the mobile communication device may be obtained by the remote processing module 202 through information interaction between the mobile communication device and the remote server.

In the case that the information (such as the current status information and the attribute information) carried in the diagnostic request sent by the remote processing module 202 through the mobile communication device is the encrypted current configuration information, the remote server shall decrypt the information carried in the received diagnostic request by using the first decryption key stored locally by the remote server.

The diagnosis feedback information (such as the target configuration information and the user operation prompt information) of the wireless routing device, which is carried in the diagnosis response message of this embodiment, may be the diagnosis feedback information of the wireless routing device that is not subjected to the encryption processing, for example, the remote server directly carries the target configuration information of a certain configuration item of the wireless routing device, which is obtained after the analysis, in a predetermined field of the diagnosis response message, and sends the diagnosis response message to the mobile communication device.

It should be noted that the first encryption key stored in the mobile communication device may be the same as or different from the second encryption key stored in the remote server; moreover, the first decryption key stored in the remote service end may be the same as or different from the first encryption key stored in the mobile communication device, for example, in a case where a symmetric encryption algorithm is used between the mobile communication device and the remote service end to encrypt information (such as current configuration information and attribute information) of the wireless routing device, the first decryption key stored in the remote service end may be the same as the first encryption key stored in the mobile communication device and the first encryption key stored in the mobile communication device.

The configuration module 203 is mainly adapted to set the communication mode of the mobile communication device to a non-remote wireless broadband communication mode when the mobile communication device where the mobile communication device is located receives the diagnosis feedback information including the target configuration information, and configure the corresponding configuration item of the wireless routing device through non-remote wireless broadband information interaction between the mobile device and the wireless routing device by using the target configuration information.

Specifically, after the mobile communication device receives feedback information (e.g., a diagnosis response message carrying the target configuration information) which is transmitted by the remote server and contains the target configuration information, the configuration module 203 should set the communication mode of the mobile communication device to the non-remote wireless broadband communication mode, for example, when the configuration module 203 checks that the current communication mode of the mobile communication device is the non-remote wireless broadband communication mode, the current communication mode of the mobile communication device is not switched, that is, the configuration module 203 does not modify the current configuration information of the communication mode of the mobile communication device; for another example, when it is detected that the current communication mode of the mobile communication device is the long-range wireless communication mode, the configuration module 203 switches the current communication mode of the mobile communication device to the non-long-range wireless broadband communication mode, that is, the configuration module 203 modifies the current configuration information of the communication mode of the mobile communication device.

After the communication mode of the mobile communication equipment is set to be the non-remote wireless broadband communication mode, the configuration module 203 can enable the mobile communication equipment to transmit target configuration information to the wireless routing equipment through non-remote wireless broadband information interaction between the mobile communication equipment and the wireless routing equipment; for example, the configuration module 203 sends a configuration command carrying a configuration item and target configuration content to the wireless routing device through the mobile communication device, after receiving the configuration command, the wireless routing device modifies the current configuration content of the corresponding configuration item to the corresponding target configuration content in the configuration command, and then the wireless routing device may return a configuration response to the mobile communication device to notify the mobile communication device: the current configuration content of the corresponding configuration item has been successfully modified.

Under the condition that the diagnosis feedback information of the wireless routing device, which is carried in the diagnosis response message received by the mobile communication device, is encrypted, the configuration module 203 decrypts the diagnosis feedback information carried in the diagnosis response message by using a second decryption key locally stored in the mobile communication terminal, and then the configuration module 203 carries the target configuration information in the decrypted diagnosis feedback information in a predetermined field of the configuration command and sends the configuration command carrying the target configuration information to the wireless routing device.

When the mobile communication device receives the diagnosis feedback information including the user operation prompt information, the configuration module 203 may display the user operation prompt information through the mobile communication device to instruct the user to perform a corresponding operation, such as instructing the user to perform an operation of checking whether a network cable is plugged.

In the case that the mobile communication device receives the diagnosis feedback information containing the operating system software package, the configuration module 203 may install the operating system for the wireless routing device through the mobile communication device.

A1, a remote diagnosis method for wireless routing equipment, comprising:

under the condition that the mobile communication equipment receives a remote diagnosis request input by a user, information interaction is carried out with the wireless routing equipment through a non-remote wireless broadband communication mode of the mobile communication equipment, so that the mobile communication equipment obtains the current state information and/or attribute information of the wireless routing equipment;

under the condition that the mobile communication equipment acquires the current state information and/or the attribute information, performing information interaction with a remote server through a remote wireless communication mode of the mobile communication equipment, so that the mobile communication equipment transmits the current state information and/or the attribute information to the remote server, and receives diagnosis feedback information of the wireless routing equipment transmitted by the remote server;

and under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information, performing information interaction with the wireless routing equipment by utilizing the target configuration information through a non-remote wireless broadband communication mode of the mobile equipment so as to configure the wireless routing equipment.

A2, the method as in A1, wherein the non-remote wireless broadband communication mode comprises: a WiFi communication mode, a Near Field Communication (NFC) mode, a Bluetooth communication mode or an infrared communication mode.

A3, the method of A1, wherein the remote wireless communication mode comprises: a 2G mobile communication mode, a 3G mobile communication mode or a 4G mobile communication mode.

A4, the method of A1, wherein the current state information includes: current configuration information of a corresponding configuration item of the wireless routing device and/or current operating state information of the wireless routing device.

A5, the method of a1, wherein the method further comprises:

verifying whether the user is a master control user;

and under the condition that the user is verified to be the master control user, displaying a remote diagnosis interface of the wireless routing equipment on a display screen of the mobile communication equipment, wherein the remote diagnosis interface comprises an area for inputting a remote diagnosis request by the user.

A6, the method as claimed in a1 or a2 or A3 or a4 or a5, wherein said transmitting said current state information and/or attribute information to a remote server includes:

and encrypting the current state information and/or the attribute information by using a first encryption key locally stored in the mobile communication equipment, and transmitting the encrypted current state information and/or the encrypted attribute information to a remote server through the mobile communication equipment.

A7, the method of a6, wherein the method further comprises:

performing information interaction with a remote server through a remote wireless communication mode of mobile communication equipment to obtain the first encryption key, and locally storing the first encryption key in the mobile communication equipment;

the remote server decrypts the received current state information and/or attribute information by using the first decryption key stored locally by the remote server.

A8, the method is as described in a1, a2, A3, a4, or a5, wherein the diagnostic feedback information of the wireless routing device transmitted by the remote server is the diagnostic feedback information encrypted by the remote server by using a second encryption key stored locally;

and the receiving the diagnosis feedback information of the wireless routing equipment transmitted by the remote server comprises: and decrypting the diagnosis feedback information transmitted from the remote server by using a second decryption key locally stored in the mobile communication equipment.

B9, a remote diagnosis apparatus for wireless routing equipment, comprising:

the short-range processing module is suitable for performing information interaction with the wireless routing equipment through a non-long-range wireless broadband communication mode of the mobile communication equipment under the condition that the mobile communication equipment receives a remote diagnosis request input by a user, so that the mobile communication equipment obtains the current state information and/or attribute information of the wireless routing equipment;

the remote processing module is suitable for performing information interaction with a remote server through a remote wireless communication mode of the mobile communication equipment under the condition that the mobile communication equipment acquires the current state information and/or the attribute information, so that the mobile communication equipment transmits the current state information and/or the attribute information to the remote server, and receives diagnosis feedback information of the wireless routing equipment transmitted by the remote server;

and the configuration module is suitable for performing information interaction with the wireless routing equipment by utilizing the target configuration information through a non-remote wireless broadband communication mode of the mobile equipment under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information so as to configure the wireless routing equipment.

B10, the diagnostic apparatus as in B9, wherein the non-remote wireless broadband communication mode comprises: a WiFi communication mode or a near field communication mode or a Bluetooth communication mode or an infrared communication mode.

B11, the diagnostic apparatus of B9, wherein the remote wireless communication mode comprises: a 2G mobile communication mode, a 3G mobile communication mode or a 4G mobile communication mode.

B12, the diagnostic apparatus as in B10, wherein the current status information includes: current configuration information of a corresponding configuration item of the wireless routing device and/or current operating state information of the wireless routing device.

B13, the diagnostic device of B10, wherein the diagnostic device further comprises:

and the verification module is suitable for verifying whether the user is the master control user or not, and displaying a remote diagnosis interface of the wireless routing equipment on a display screen of the mobile communication equipment under the condition that the user is verified to be the master control user, wherein the remote diagnosis interface comprises an area for inputting a remote diagnosis request by the user.

B14, diagnostic device as in B10 or B11 or B12 or B13, wherein the remote processing module is further adapted to:

B15, the diagnostic apparatus of B14, wherein the remote processing module is further adapted to:

and the remote server decrypts the received current state information and/or attribute information by using the first decryption key stored locally by the remote server.

The diagnosis device B16, as described in B10, B11, B12, or B13, wherein the diagnosis feedback information of the wireless routing device transmitted by the remote server is the diagnosis feedback information encrypted by the remote server by using a second encryption key stored locally;

and the configuration module is also suitable for decrypting the diagnosis feedback information transmitted from the remote server by using a second decryption key locally stored in the mobile communication equipment.

The algorithms and displays presented herein are not inherently related to any particular computer, virtual machine, or other apparatus. Various general purpose systems may also be used with the teachings herein. The required structure for constructing such a system will be apparent from the description above. Moreover, the present invention is not directed to any particular programming language. It is appreciated that a variety of programming languages may be used to implement the teachings of the present invention as described herein, and any descriptions of specific languages are provided above to disclose the best mode of the invention.

In the description provided herein, numerous specific details are set forth. It is understood, however, that embodiments of the invention may be practiced without these specific details. In some instances, well-known methods, structures and techniques have not been shown in detail in order not to obscure an understanding of this description.

Similarly, it should be appreciated that in the foregoing description of exemplary embodiments of the invention, various features of the invention are sometimes grouped together in a single embodiment, figure, or description thereof for the purpose of streamlining the disclosure and aiding in the understanding of one or more of the various inventive aspects. However, the disclosed method should not be interpreted as reflecting an intention that: that the invention as claimed requires more features than are expressly recited in each claim. Rather, as the following claims reflect, inventive aspects lie in less than all features of a single foregoing disclosed embodiment. Thus, the claims following the detailed description are hereby expressly incorporated into this detailed description, with each claim standing on its own as a separate embodiment of this invention.

Those skilled in the art will appreciate that the modules in the device in an embodiment may be adaptively changed and disposed in one or more devices different from the embodiment. The modules or units or components of the embodiments may be combined into one module or unit or component, and furthermore they may be divided into a plurality of sub-modules or sub-units or sub-components. All of the features disclosed in this specification (including any accompanying claims, abstract and drawings), and all of the processes or elements of any method or apparatus so disclosed, may be combined in any combination, except combinations where at least some of such features and/or processes or elements are mutually exclusive. Each feature disclosed in this specification (including any accompanying claims, abstract and drawings) may be replaced by alternative features serving the same, equivalent or similar purpose, unless expressly stated otherwise.

Furthermore, those skilled in the art will appreciate that while some embodiments described herein include some features included in other embodiments, rather than other features, combinations of features of different embodiments are meant to be within the scope of the invention and form different embodiments. For example, in the following claims, any of the claimed embodiments may be used in any combination.

The various component embodiments of the invention may be implemented in hardware, or in software modules running on one or more processors, or in a combination thereof. Those skilled in the art will appreciate that a microprocessor or Digital Signal Processor (DSP) may be used in practice to implement some or all of the functions of some or all of the components in a network access system and wireless routing device according to embodiments of the present invention. The present invention may also be embodied as apparatus or device programs (e.g., computer programs and computer program products) for performing a portion or all of the methods described herein. Such programs implementing the present invention may be stored on computer-readable media or may be in the form of one or more signals. Such a signal may be downloaded from an internet website or provided on a carrier signal, or provided in any other form.

It should be noted that the above-mentioned embodiments illustrate rather than limit the invention, and that those skilled in the art will be able to design alternative embodiments without departing from the scope of the appended claims. In the claims, any reference signs placed between parentheses shall not be construed as limiting the claim. The word "comprising" does not exclude the presence of elements or steps not listed in a claim. The word "a" or "an" preceding an element does not exclude the presence of a plurality of such elements. The invention may be implemented by means of hardware comprising several distinct elements, and by means of a suitably programmed computer. In the unit claims enumerating several means, several of these means may be embodied by one and the same item of hardware. The usage of the words first, second and third, etcetera do not indicate any ordering. These words may be interpreted as names.

Claims

1. A remote diagnostic method for a wireless routing device, comprising:

under the condition that the mobile communication equipment receives diagnosis feedback information containing target configuration information, the target configuration information is utilized to carry out information interaction with the wireless routing equipment through a non-remote wireless broadband communication mode of the mobile equipment so as to configure the wireless routing equipment;

the current state information includes: the current configuration information of the corresponding configuration item of the wireless routing equipment and/or the current working state information of the wireless routing equipment;

the current configuration information of the respective configuration item of the wireless routing device comprises current configuration information of a DNS configuration item;

the current working state information of the wireless routing equipment comprises: version information of the current operating system, error code information of broadband dialing, CPU occupation of the wireless routing equipment and memory occupation of the wireless routing equipment.

2. The method of claim 1, wherein the non-remote wireless broadband communication mode comprises: a WiFi communication mode, a Near Field Communication (NFC) mode, a Bluetooth communication mode or an infrared communication mode.

3. The method of claim 1, wherein the long-range wireless communication mode comprises: 2G mobile communication mode, 3G mobile

A mobile communication mode or a 4G mobile communication mode.

4. The method of claim 1, wherein the method further comprises:

verifying whether the user is a master control user;

5. The method of claim 1 or 2 or 3 or 4, wherein the transmitting the current state information and/or attribute information to a remote server comprises:

6. The method of claim 5, wherein the method further comprises:

7. The method of claim 1, 2, 3 or 4, wherein the diagnostic feedback information of the wireless routing device transmitted by the remote server is the diagnostic feedback information encrypted by the remote server by using a second encryption key stored locally;

8. A remote diagnostic device for a wireless routing apparatus, comprising:

the configuration module is suitable for performing information interaction with the wireless routing equipment by utilizing the target configuration information through a non-remote wireless broadband communication mode of the mobile equipment under the condition that the mobile communication equipment receives the diagnosis feedback information containing the target configuration information so as to configure the wireless routing equipment;

9. The diagnostic device of claim 8, wherein the non-remote wireless broadband communication mode comprises: a WiFi communication mode or a near field communication mode or a Bluetooth communication mode or an infrared communication mode.

10. The diagnostic device of claim 8, wherein the remote wireless communication mode comprises: a 2G mobile communication mode, a 3G mobile communication mode or a 4G mobile communication mode.

11. The diagnostic apparatus of claim 9, wherein the diagnostic apparatus further comprises:

12. The diagnostic apparatus of claim 9 or 10 or 11, wherein the remote processing module is further adapted to:

13. The diagnostic apparatus of claim 12, wherein the remote processing module is further adapted to:

14. The diagnostic apparatus according to claim 9, 10 or 11, wherein the diagnostic feedback information of the wireless routing device transmitted by the remote server is the diagnostic feedback information encrypted by the remote server using the second encryption key stored locally;