CN108965109B - Instant messaging control method, device and storage medium - Google Patents
Instant messaging control method, device and storage medium Download PDFInfo
- Publication number
- CN108965109B CN108965109B CN201810681875.0A CN201810681875A CN108965109B CN 108965109 B CN108965109 B CN 108965109B CN 201810681875 A CN201810681875 A CN 201810681875A CN 108965109 B CN108965109 B CN 108965109B
- Authority
- CN
- China
- Prior art keywords
- user
- account
- instant messaging
- messaging application
- enterprise
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Active
Links
Images
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
- H04L51/043—Real-time or near real-time messaging, e.g. instant messaging [IM] using or handling presence information
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/52—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail for supporting social networking services
Abstract
The invention relates to the technical field of computer application, and discloses an instant messaging control method, an instant messaging control device and a storage medium, which are used for reducing the risk of client loss of an enterprise when an employee leaves the job so as to achieve the purpose of better maintaining the client relationship of the enterprise. The method comprises the following steps: opening a session interface with a second user account according to an instruction of a first user, wherein the second user account is a social contact account of an enterprise employee for providing business service for the first user in an address book of an instant messaging application of the first user; determining whether the attribute information of the second user is in a leaving state, and if so, acquiring account information of a third user taking over the second user; and establishing a session interface with the account of the third user based on the account information of the third user.
Description
Technical Field
The present invention relates to the field of computer application technologies, and in particular, to an instant messaging control method, an instant messaging control apparatus, and a storage medium.
Background
With the development of computer technology, instant messaging application is widely popularized in people's daily life as one of the products of computer technology application. The instant messaging application is an application for timely information communication based on the internet, and a person or an enterprise can realize all-around communication and interaction with characters, pictures, audios and videos and the like of a specific group based on the instant messaging application and can also provide corresponding types of services for the group. However, how to manage the client resources in the instant messaging application during the use of the instant messaging application to better maintain the client resources in the enterprise is also a technical problem to be considered.
Disclosure of Invention
The embodiment of the invention provides an instant messaging control method, an instant messaging control device and a storage medium, which are used for reducing the risk of enterprise customer loss caused by employee departure of an enterprise so as to achieve the purpose of better maintaining the customer relationship of the enterprise.
In a first aspect, an embodiment of the present invention provides an instant messaging control method, including:
opening a session interface with a second user account according to an instruction of a first user, wherein the second user account is a social contact account of an enterprise employee for providing business service for the first user in an address book of an instant messaging application of the first user;
determining whether the attribute information of the second user is in a leaving state, and if so, acquiring account information of a third user taking over the second user;
and establishing a session interface with the account of the third user based on the account information of the third user.
In the embodiment of the invention, when receiving an instruction of a first user and opening a session interface with a second user account, a client of an instant messaging application in a first user terminal needs to determine whether the second user corresponding to the second user account is in a leave-job state or not, for example, a client of an enterprise needs to determine whether the second user corresponding to the second user account is in the leave-job state or not, and when the second user corresponding to the second user account is in the leave-job state, the client of the instant messaging application needs to acquire account information of an enterprise employee serving for the first user, namely a third user, taking over for the second user, and further establish the session interface with the third user account based on the acquired account information of the third user, so that the client of the enterprise, namely the first user, can establish the newly established session interface with the third user based on the newly established session interface with the third user, and the system carries out business communication with a third user taking over the second user, so that the risk of loss of the clients of the enterprise can be reduced when the staff leaves the job, and the aim of better maintaining the client relationship of the enterprise is fulfilled.
Optionally, the establishing a session interface with the account of the third user based on the account information of the third user specifically includes:
displaying whether the second user in the off-duty state is switched to the interactive interface of the third user in a session interface with the second user account;
based on the interactive interface, when a switching instruction of a first user is obtained, a friend relationship with the third user account is established in the instant messaging application;
and establishing a session interface with a third user account in the instant messaging application based on the friend relationship.
In the embodiment of the invention, the client of the instant messaging application in the first user terminal can also display an interactive interface operated by the user in the process of establishing a session interface with the third user account, so that the user can select to switch the second user in the off-duty state to the interactive interface of the third user, or select not to switch, and establish the session interface with the third user account when the user selects to switch, so that the first user can obtain the service of an enterprise based on the session interface with the third user account established first, thereby not only reducing the risk of enterprise employee off-duty and causing enterprise customer loss, but also improving the user experience brought by the invention.
Optionally, if an instruction that the first user does not perform switching is obtained based on the interactive interface, a prompt message for prompting that the second user cannot receive the message sent by the first user is displayed on a session interface with the second user account.
In the embodiment of the present invention, when the first user is not switched, that is, the second user in the leaving state is not switched to the third user, the second user in the leaving state cannot receive the message sent by the first user, for example, when the client a sends a message to the leaving employee B in the wechat client, the wechat client does not send the message to the leaving employee B, thereby further reducing the risk of enterprise client loss due to enterprise employee leaving.
Optionally, after the session interface with the third user account is established in the instant messaging application, the method further includes:
displaying the established session interface with the third user account;
and displaying prompt information for prompting that the first user can send messages to and from the third user in the established session interface with the third user account.
In the embodiment of the invention, prompt information for prompting that the first user can send messages to and from the third user can be displayed in the newly-built session interface with the third user account, so that the first user can continue to take over other employees of the employee leaving to obtain the services of the enterprise.
Optionally, when the application to which the second user account belongs is the same as the instant messaging application, the obtaining account information of a third user taking over the second user specifically includes:
sending a request for acquiring account information of a third user taking over the second user to an instant messaging application server;
and obtaining the account information of the third user fed back by the instant messaging application server.
In the embodiment of the present invention, the instant messaging application in the first user terminal may be the same as the application to which the second user account belongs, for example, the instant messaging application in the first user terminal and the application to which the second user account belongs are both enterprise WeChats, and then the enterprise WeChat client in the first user terminal may obtain other employees of the following employees through information exchange with the server of the enterprise WeChat, and further establish a session interface with the other employees of the following employees, so that an application scenario of the instant messaging control method in the present invention is expanded.
Optionally, when the application to which the second user account belongs is different from the instant messaging application, the obtaining account information of a third user taking over the second user specifically includes:
sending a request for acquiring account information of a third user taking over the second user to a server to which the account of the second user belongs through the instant messaging application server;
and obtaining account information of the third user fed back by the server to which the second user account belongs through the instant messaging application server.
The instant messaging control method in the embodiment of the invention can be applied to the application scene that the instant messaging application in the first user terminal is the same as the application of the second user account, and can also be applied to the application scene that the instant messaging application in the first user terminal is not the same as the application of the second user account, for example, the instant messaging application in the first user terminal is WeChat, and the application of the second user account is Enterprise WeChat, so that the WeChat client in the first user terminal can exchange information with the server of the Enterprise WeChat based on the WeChat server to obtain other employees of the attending employee, and further establish a session interface with other employees of the attending employee, thereby further expanding the application scene of the instant messaging control method in the invention.
In a second aspect, an embodiment of the present invention provides an instant messaging control apparatus, including:
the system comprises an opening unit, a processing unit and a processing unit, wherein the opening unit is used for opening a session interface with a second user account according to an instruction of a first user, and the second user account is in an address book of an instant messaging application of the first user and is used for providing a social contact account of an enterprise employee of business service for the first user;
a determining unit configured to determine whether the attribute information of the second user is in a job leaving state;
the system comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring account information of a third user taking over a second user when the attribute information of the second user is in a leaving state;
and the establishing unit is used for establishing a session interface with the account of the third user based on the account information of the third user.
Optionally, the establishing unit is configured to:
displaying whether the second user in the off-duty state is switched to the interactive interface of the third user in a session interface with the second user account;
based on the interactive interface, when a switching instruction of a first user is obtained, a friend relationship with the third user account is established in the instant messaging application;
and establishing a session interface with a third user account in the instant messaging application based on the friend relationship.
Optionally, if an instruction that the first user does not perform switching is obtained based on the interactive interface, the establishing unit is further configured to:
and displaying prompt information for prompting that the second user cannot receive the message sent by the first user on a session interface with a second user account.
Optionally, the establishing unit is further configured to:
displaying the established session interface with the third user account;
and displaying prompt information for prompting that the first user can send messages to and from the third user in the established session interface with the third user account.
Optionally, when the application to which the second user account belongs is the same as the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to an instant messaging application server;
and obtaining the account information of the third user fed back by the instant messaging application server.
Optionally, when the application to which the second user account belongs is different from the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to a server to which the account of the second user belongs through the instant messaging application server;
and obtaining account information of the third user fed back by the server to which the second user account belongs through the instant messaging application server.
In a third aspect, an embodiment of the present invention provides an instant messaging control apparatus, including at least one processor and at least one memory, where the memory stores a program, and when the program is executed by the processor, the processor is caused to execute the steps of the instant messaging control method described above.
In a fourth aspect, an embodiment of the present invention provides a storage medium, where the storage medium stores computer instructions, and when the computer instructions are executed on a computer, the computer is caused to execute the steps of an instant messaging control method as described above.
Drawings
In order to more clearly illustrate the embodiments of the present invention or the technical solutions in the prior art, the drawings used in the description of the embodiments will be briefly described below, and it is obvious that the drawings in the following description are only some embodiments of the present invention.
Fig. 1 is a schematic view of an application scenario provided in an embodiment of the present invention;
fig. 2 is a flowchart of an instant messaging control method according to an embodiment of the present invention;
FIG. 3 is a schematic diagram of a personal information detail page provided by an embodiment of the present invention;
fig. 4 is a schematic diagram of a new session interface according to an embodiment of the present invention;
FIG. 5 is a schematic diagram of the front-end and back-end communication of WeChat and Enterprise WeChat provided by an embodiment of the present invention;
fig. 6 is a flowchart of another instant messaging control method according to an embodiment of the present invention;
fig. 7a is a schematic view of a management page of a leaving staff according to an embodiment of the present invention;
fig. 7b is a schematic view of another job leaving staff management page according to an embodiment of the present invention;
fig. 7c is a schematic view of a still another job leaving personnel management page according to an embodiment of the present invention;
fig. 8 is a schematic diagram of a new session interface display interactive interface provided in the embodiment of the present invention;
FIG. 9 is a schematic diagram of an interface for displaying reminder information according to an embodiment of the present invention;
FIG. 10 is a schematic diagram of front-end and back-end communication of enterprise WeChats, according to an embodiment of the present invention;
fig. 11 is a schematic diagram of an instant messaging control apparatus according to an embodiment of the present invention;
fig. 12 is a schematic diagram of another instant messaging control apparatus according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, but not all, embodiments of the technical solutions of the present invention. All other embodiments obtained by a person skilled in the art without any inventive work based on the embodiments described in the present application are within the scope of the protection of the technical solution of the present invention.
Some concepts related to the embodiments of the present invention are described below.
Enterprise WeChat: the Tencent WeChat team creates an efficient office platform for enterprises, and simultaneously supports four platforms of iOS, Android, Windows and Mac and a Web management background with rich functions to carry out unified management.
The instant messaging application comprises the following steps: the instant messaging application is an application for timely information communication based on the internet, and allows two or more people to instantly communicate text information, pictures, audio and video and the like by using the internet, such as enterprise WeChat, WeChat and the like.
A terminal: a smart phone, a smart watch, a tablet computer (PAD), or a desktop computer, among other various forms of equipment used by a user.
In a specific practical process, the inventor of the present invention finds that, in the prior art, a client from an instant messaging application is an important component of an enterprise client, for example, a client from WeChat, a client from QQ, and the like, and an employee in an enterprise can provide services for the client in the instant messaging application through an enterprise account platform in the instant messaging application, however, when a certain employee in the enterprise leaves the job, there is a risk of taking away client resources in the instant messaging application together, thereby causing the loss of client resources of the enterprise.
Therefore, after the inventor of the present invention analyzes the prior art, it is found that one of the reasons that in the prior art, after the employee leaves the job, the employee can take away the client resource in the instant messaging application is that the employee can also exchange information with the client of the enterprise based on the enterprise account platform in the instant messaging application, for example, the employee in the enterprise is zhang san, before the employee leaves the job zhang, the enterprise account platform in the instant messaging application such as the enterprise WeChat is Zhang three and is allocated with an account for serving the client Liang four, and the client Liang four adds Zhang three as a friend in the instant messaging application such as the WeChat of the client Liang at the terminal thereof, so that the client Liang four can exchange with the Zhang three business in the WeChat of the terminal to obtain the enterprise service provided by Zhang three, and after the employee leaves the employee Liang can also continue to exchange information with Zhang three in the WeChat, for example, when a client plum four-way one-third consultation service, the three-third consultation service tells the client that the client has left the job, and recommends a new enterprise, now available for the three-third consultation service, to the client plum four, so that the enterprise before the three-third consultation service has the risk of losing the client plum four. Therefore, after the inventor of the present invention carefully analyzes the risk that the client runs off after the employee leaves the job in the prior art, the following scheme is designed in the client resource management of the instant messaging application for prevention, when the employee of the enterprise leaves the job, the enterprise can designate the employee to take over the employee of the employee to connect the client allocated before the enterprise leaves the job for the employee, and then when the client allocated before the employee leaves the job communicates with the employee through the instant messaging application, the session page between the client and the successor allocated by the enterprise for the employee can be automatically established, so that the risk that the employee leaves the job and the client also runs off is reduced.
Based on this, the inventor of the present invention provides an instant messaging control method, in which when receiving an instruction from a first user and opening a session interface with a second user account, an instant messaging application client in a first user terminal needs to determine whether the second user corresponding to the second user account is in a leave-job state, for example, a client of an enterprise, opens the session interface with an account of an enterprise employee a in a WeChat of the terminal, needs to determine whether the enterprise employee a is in the leave-job state, and when the second user corresponding to the second user account is in the leave-job state, the first user terminal needs to acquire account information of an enterprise employee serving the first user, i.e., a third user, and further establishes the session interface with the third user account based on the acquired account information of the third user, so that the client of the enterprise, i.e., the first user, can establish a session interface with the third user based on a newly established session interface with the enterprise account, and the system carries out business communication with a third user taking over the second user, so that the risk of loss of the clients of the enterprise can be reduced when the staff leaves the job, and the aim of better maintaining the client relationship of the enterprise is fulfilled.
The electronic bookmark updating method in the embodiment of the present invention may be applied to an application scenario as shown in fig. 1, where the application scenario includes a first user terminal 10, an instant messaging application server 11 and a server 12 to which a second user account belongs, where the first user terminal 10 is any intelligent electronic device that can operate according to a program and automatically process a large amount of data at a high speed, such as a smart phone, a computer, etc., the instant messaging application server 11 or the server 12 to which the second user account belongs may be a server, or a server cluster or a cloud computing center formed by a plurality of servers, the first user terminal 10 communicates with the instant messaging application server 11 through a network, the instant messaging application server 11 communicates with the server 12 to which the second user account belongs through the network, the network may be any one of communication networks such as a local area network, a wide area network, or a mobile internet.
In the application scenario shown in fig. 1, the application to which the second user account belongs is different from the above-mentioned instant messaging application, and when the first user opens a session interface with the second user account through the instant messaging application client in the first user terminal 10, processing may be performed according to the instant messaging control method provided in the embodiment of the present invention.
In another possible application scenario in the embodiment of the present invention, in the application scenario, an application to which a second user account belongs is the same as an instant messaging application in a first user terminal, and at this time, a server to which the second user account belongs is also the same as a server of the instant messaging application in the first user terminal, so that the application scenario only includes the first user terminal 10 and the instant messaging application server 11 in fig. 1, and in the application scenario, if a session interface between the first user and the second user account is opened by an instant messaging application client in the first user terminal, processing may be performed according to the instant messaging control method provided in the embodiment of the present invention.
It should be noted that the above-mentioned application scenarios are only presented to facilitate understanding of the spirit and principles of the present invention, and the present invention is not limited in this respect. Rather, embodiments of the present invention may be applied in any scenario where applicable.
The instant messaging control method provided by the embodiment of the invention is described below with reference to the application scenarios described above.
As shown in fig. 2, an instant messaging control method provided in an embodiment of the present invention includes:
step 101: and opening a session interface with a second user account according to an instruction of the first user, wherein the second user account is in an address book of the instant messaging application and is used for providing a social contact account of an enterprise employee of the business service for the first user.
In the embodiment of the present invention, a client of an instant messaging application is installed in a first user terminal, such as a wechat client, a QQ client, an enterprise wechat client, and the like, in an address book of the instant messaging application client, there is a social account number of an enterprise employee for providing a business service for a first user, and for convenience of description, the enterprise employee is referred to as a second user, and the social account number is referred to as a second user account number, in the embodiment of the present invention, the second user account number may be an enterprise where the second user is located, an account number allocated to the second user through an enterprise instant messaging office platform, and the enterprise instant messaging office platform may be an enterprise wechat, a nail, and the like, in the embodiment of the present invention, specifically taking the enterprise wechat as an example, the enterprise where the second user is located, the second user may be added to the enterprise wechat, and the enterprise wechat will allocate an account number to the second user, i.e. the second user account.
In practical application, in order to facilitate the first user to contact with the second user through the instant messaging application client in the terminal, the second user account can be classified into a list of enterprise contacts in an address book of the instant messaging application of the first user terminal, and certainly, the second user account can also be classified into a list of common friends, in the embodiment of the present invention, the second user account is specifically classified into the list of enterprise contacts, so that when the first user needs the second user to provide service for the first user, the list of enterprise contacts can be opened in the address book of the instant messaging application client of the terminal, namely the first user terminal, to find the second user account and click the second user account, therefore, after the instant messaging application client in the first user terminal receives an operation instruction that the first user clicks the second user account, a session interface with the second user account is opened.
Step 102: it is determined whether the attribute information of the second user is in the due status.
In the embodiment of the present invention, the first user terminal local storage unit usually stores the personal information of each contact (friend) in the instant messaging application client, for example, as shown in fig. 3, the personal information detail page of a certain contact in the first user terminal instant messaging application client includes the head portrait of the contact, the name in the first user terminal instant messaging application, the business to which the contact belongs, the application to which the contact account number belongs, the attribute information of the contact about the leaving or the existing position, and so on, therefore, after the instant messaging application client of the first user terminal opens the session interface with the second user account, the instant messaging application client in the first user terminal can determine whether the attribute information of the second user corresponding to the second user account is in the job leaving state or not through the job leaving attribute information or the job existing attribute information in the personal details of the second user account locally stored in the first user terminal.
Step 103: and if the attribute information of the second user is in the leaving state, acquiring account information of a third user taking over the second user.
In the embodiment of the present invention, it is assumed that the individual details of the second user account are as shown in fig. 3, and include an avatar of the second user, a name of the second user in the instant messaging application of the first user terminal, i.e., "bangle", the enterprise to which the second user belongs is a sponsor bank, the application to which the contact account belongs is an enterprise micro message, and the attribute information of the contact is in the away-position state, then the instant messaging application client in the first user terminal may determine that the attribute information of the first user is in the away-position state according to the information of the second user account, which is locally stored and is shown in fig. 3, and therefore, the instant messaging application client in the first user terminal may obtain the enterprise in which the second user belongs, i.e., a substitute second user set in the sponsor bank, to provide service for the first user.
In the embodiment of the present invention, when the instant messaging application in the first user terminal is different from the application to which the second user account belongs, for example, when the application to which the second user account belongs is an enterprise wechat, if the instant messaging application in the first user terminal is assumed to be a wechat, the instant messaging application client, i.e., the wechat client, in the first user terminal may first send a request for obtaining account information of a third user that replaces the second user to the background, i.e., the wechat server, of the instant messaging application in the terminal, the wechat server may send a request for replacing the account information of the third user of the second user to the enterprise wechat server through a cross-background communication channel, and after receiving the request, the enterprise wechat server may replace successor information of the second user by querying locally stored enterprise wechat contact information, the account information of a third user taking over the second user is obtained, then the obtained account information of the third user is fed back to the WeChat server through a cross-background communication channel, and then the obtained account information is forwarded to the WeChat client in the first user terminal through the WeChat server, so that the WeChat client in the first user terminal obtains the account information of the third user taking over the second user.
In the embodiment of the present invention, when the instant messaging application in the first user terminal is the same as the application to which the second user account belongs, for example, the instant messaging application in the first user terminal is also an enterprise wechat, then, the instant messaging application client, i.e., the enterprise wechat client, in the first user terminal may send a request for acquiring account information of a third user taking over the second user to a background, i.e., an enterprise wechat server, and after receiving the request sent by the enterprise wechat client in the first user terminal, the enterprise wechat server may take over inheritor information of the second user by querying locally stored enterprise wechat contact information, to obtain account information of the third user taking over the second user, and then feed back the obtained account information of the third user to the enterprise wechat client in the first user terminal, and then the enterprise wechat client in the first user terminal obtains account information of a third user taking over the second user.
In the embodiment of the present invention, no matter which way the account information of the third user is obtained, the instant messaging application client in the first user terminal may further include information such as a head portrait, a third user name, and a personalized signature of the third user, in addition to the third user account.
Step 104: and establishing a session interface with the account of the third user based on the account information of the third user.
In the embodiment of the invention, after the instant messaging application client in the first user terminal acquires the account information of a third user taking over the second user, the friend relationship between the first user and the third user can be established according to the account of the third user, namely, the third user account is added into the address list in the instant messaging application client of the terminal, then, the instant messaging application client in the first user terminal establishes a session interface with the third user account, and further, the established session interface with the third user account can be displayed on the interface of the first user terminal.
For example, as shown in fig. 4, it is assumed in fig. 4 that the employee of the enterprise for taking over the second user "bang" shown in fig. 3 is maourhood, then, according to the manner described above, the instant messaging application client, i.e., the wechat client, in the first user terminal may establish a session interface as shown in fig. 4 with the "maoursie" taking over the "bang" from the "bang", in an actual application, in order to prompt the first user or the third user to perform business communication in the newly established session interface, a prompt message as shown in fig. 4 may be displayed in the session interface, the "bang take over for your service" from the opposite party and "you can send messages to each other" so as to prompt the first user to send messages to the third user in the session interface of the established third user account, thereby improving user experience.
Therefore, by the above method, in the embodiment of the present invention, when the instant messaging application client in the first user terminal opens the session interface with the second user account according to the received instruction of the first user, it needs to determine whether the attribute information of the second user corresponding to the second user account is in the away-from-work state, and when the attribute information of the second user is in the away-from-work state, the first user terminal needs to acquire account information of an enterprise employee, i.e., a third user, that takes over the second user and serves the first user, and further, based on the acquired account information of the third user, establishes the session interface with the third user account, so that the client of the enterprise, i.e., the first user, can perform business communication with the third user that takes over the second user based on the newly established session interface with the third user account, and therefore, when the user leaves the office, the risk of the loss of the enterprise client can be reduced, so as to achieve the purpose of better maintaining the customer relationship of the enterprise.
As an alternative, in the embodiment of the present invention, in an embodiment, the application to which the second user account belongs is different from the instant messaging application in the first user terminal, as listed above, the instant messaging application in the first user terminal is a WeChat, the application to which the second user account belongs is an enterprise WeChat, the WeChat client in the first user terminal is linked with the WeChat server through a network, as shown in fig. 5, the WeChat server includes a contact Svr (contact management module) for managing contact information in the WeChat, and a WeChat message Svr (WeChat message management module) for managing messaging between contacts in the WeChat, and similarly, the enterprise WeChat client to which the second user account belongs may also be linked with the enterprise WeChat server through a network, and the enterprise WeChat server also includes a contact Svr for managing contact information in the enterprise WeChat, of course, the contact Svr in the enterprise wechat server may also manage the leaving state of the contact, the leaving inheritance logic of the contact, and the like as shown in fig. 5, and the enterprise wechat server further includes an enterprise wechat Web management end, and the enterprise wechat Web management end mainly configures a substitute (inheritor) for the leaving person.
Therefore, in the embodiment of the present invention, before the step 102 is executed, the instant messenger application client, i.e., the wechat client, in the first user terminal may update the attribute information of the second user account in the address book of the wechat client locally stored in the first user terminal through the steps S1 to S5 shown in fig. 6, and further, when the step 102 is executed, it may be determined whether the second user is in the away-job state by looking at the attribute information of the second user account in the address book of the wechat client locally stored.
Steps S1 to S5 shown in fig. 6 include:
step S1: changing the attribute information of the second user into a leaving state based on a Web management end in the enterprise WeChat server, and configuring a successor of the second user as a third user;
step S2: synchronously updating the attribute information of the second user in the enterprise WeChat server contact Svr, namely changing the attribute information into a leaving state, and updating the inheritor of the second user into a third user;
step S3: the enterprise WeChat server sends the leaving state of the second user to the WeChat server;
step S4: the WeChat server updates the attribute information of the second user in the Svr of the contact of the WeChat server according to the information sent by the enterprise WeChat server;
step S5: and the WeChat server sends the leaving state information of the second user to a WeChat client in the first user terminal.
That is, when the second user leaves the job, the enterprise wechat manager changes the attribute information of the person leaving the job, i.e., the second user, in the enterprise wechat Web manager to the leaving state, configures the inheriting person for replacing the person leaving the job for the second user, for example, a leaving person management page in the enterprise wechat client shown in fig. 7a, includes a plurality of persons leaving the job whose attribute information is the leaving state and users who are responsible for services before each person leaving the job, and the enterprise wechat manager can assign the inheriting person to the client who is responsible for leaving the job before any person leaving the job through the enterprise wechat Web manager, for example, in fig. 7b, the client "wang yue" of the person leaving the job "liuanbei" is selected, and in fig. 7c, the user "zhao" zhui "who serves the client" wane "instead of the person leaving the liu" liu anbei "is selected.
The enterprise WeChat Web management end can send the leaving state of the second user to the contact person Svr in the enterprise WeChat server, and then the contact person Svr is correspondingly changed. Meanwhile, the enterprise WeChat server can call the enterprise WeChat Proxy Svr through a cross-background Broker (cross-background communication) to send the off-duty state of the second user to the WeChat server, the WeChat server can update the attribute information of the second user account number to the off-duty state in the WeChat contact Svr, and meanwhile, the WeChat server can synchronize the off-duty state of the second user account number to the address book of the WeChat client in the first user terminal, so that the attribute information of the second user account number in the address book of the WeChat client in the first user terminal is also changed to the off-duty state, and therefore, when the step 102 is executed, the WeChat client in the first user terminal can judge whether the second user is in the off-duty state by checking the attribute information of the second user account number in the locally stored WeChat address book.
As an optional manner, in the embodiment of the present invention, when the application to which the second user account belongs is different from the instant messaging application in the first user terminal, the application to which the second user account belongs is an enterprise WeChat, and the instant messaging application in the first user terminal is a WeChat, that is, the instant messaging application client of the first user terminal is a WeChat client, in step 104, establishing a session interface with the third user account based on the account information of the third user may be further performed according to steps S6 to S15 shown in fig. 6, where steps S6 to S15 shown in fig. 6 include:
step S6: displaying whether the second user in the off-duty state is switched to an interactive interface of a third user in a session interface with the second user account; if the instruction of not switching the first user is obtained, executing step S7, otherwise executing step S9;
step S7: the WeChat client in the first user terminal sends the non-switching indication to the WeChat server, for example, sending the WeChat message Svr in the WeChat server;
step S8: the WeChat message Svr returns a prompt message for prompting that the second user cannot receive the message sent by the first user to a WeChat client in the first user terminal;
step S9: the wechat client in the first user terminal sends the switching indication to the wechat server;
step S10: the WeChat server acquires account information of a third user for taking over the second user from the enterprise WeChat server;
step S11: the enterprise WeChat server feeds back account information of a third user for taking over the second user to the WeChat server;
step S12: sending third user account information of the catcher to the WeChat contact person Svr by the WeChat message Svr in the WeChat server;
step S13: a contact person Svr in the WeChat server adds a third user account to a friend;
step S14: the WeChat server synchronously updates an address book of a WeChat client in the first user terminal, namely, a third user account is added to a friend in the address book;
step S15: and the WeChat client in the first user terminal establishes a session interface with the third user.
That is, the wechat client in the first user terminal may display, in the session interface with the second user account, whether to switch the second user in the off-duty state to the interactive interface of the third user, for example, the interactive interface shown in fig. 8, if the first user clicks "temporarily" in the interactive interface shown in fig. 8, the wechat client in the first user terminal may send the instruction of not switching to the wechat server, and the wechat message Svr in the wechat server, based on the instruction of not switching by the user, returns a notification message for notifying the first user to the wechat client in the first user terminal, and the second user may not receive the message of the first user, and displays the notification message on the session interface with the second user, for example, the notification message "you cannot receive" displayed on the session interface with the second user shown in fig. 9, you can choose to switch to a new enterprise user to serve you ".
If the first user clicks "immediate switching" in the interactive interface shown in fig. 8, after the wechat client in the first user terminal sends the switching indication to the wechat server, the contact Svr in the wechat server may establish a friend relationship between the account of the third user and the account of the first user, and the wechat server may also send the friend relationship between the account of the third user and the account of the first user to the first user terminal, so as to update the friend relationship between the third user and the wechat client in the first user terminal, and then, the wechat client in the first user terminal establishes a session interface with the account of the third user based on the established friend relationship with the third user.
As an alternative, in the embodiment of the present invention, when the application to which the second user account belongs is the same as the instant messaging application in the first user terminal, as listed above, the instant messaging application in the first user terminal and the application to which the second user account belongs are both enterprise wechat, and please refer to fig. 10, the server of the enterprise wechat client in the first user terminal and the server of the application to which the second user account belongs are both enterprise wechat servers, and when the second user leaves the job, the enterprise wechat manager changes the attribute information of the leaving staff in the contact Svr of the enterprise wechat servers into the leaving state through the enterprise wechat web management end, and may also configure a successor for the leaving staff to replace the leaving staff. Meanwhile, the enterprise wechat server sends the leaving state of the second user to the enterprise wechat client in the first user terminal, and further synchronously changes the attribute information of the second user in the address book of the enterprise wechat client in the first user terminal into the leaving state, so that when the step 102 is executed, the enterprise wechat client in the first user terminal equipment can judge whether the second user is in the leaving state or not by checking the attribute information of the second user account in the locally stored enterprise wechat address book.
As an optional way, in the embodiment of the present invention, when the application to which the second user account belongs is the same as the instant messaging application in the first user terminal, both the instant messaging application in the first user terminal and the application to which the second user account belongs are enterprise wechat, in the above step 104, based on the account information of the third user, a session interface with the third user account is established, which may be specifically implemented in such a way that the enterprise wechat client of the first user terminal may also display, in the session interface with the second user account, whether to switch the second user in the off-duty state to the interactive interface of the third user, if the user chooses not to switch, the enterprise wechat client of the first user terminal may send the instruction of not switching to the enterprise wechat server, and based on the instruction of not switching by the user, the enterprise wechat message Svr in the enterprise wechat server, and returning reminding information for reminding that a second user of the first user cannot receive the message of the first user to an enterprise WeChat client of the first user terminal, displaying the reminding information on a session interface with the second user, if the user selects switching, sending a switching instruction to an enterprise WeChat server by the enterprise WeChat client of the first user terminal, and then establishing a friend relationship between a third user account and the first user account by a contact Svr in the enterprise WeChat server, updating the friend relationship between the third user account and the first user account in an enterprise WeChat client address list of the first user terminal, and then establishing a session interface with the third user account by the enterprise WeChat client of the first user terminal based on the friend relationship with the third user.
In practical application, the instant messaging control method in the embodiment of the present invention may be applied to an application scenario in which an instant messaging application is used for enterprise business communication, such as an application scenario in which a WeChat in a terminal is used for enterprise business communication, an application scenario in which an enterprise WeChat in a terminal is used for enterprise business communication, and the like, so that the risk of enterprise customer loss caused by employee job leaving can be reduced by the instant messaging control method in the embodiment of the present invention, and a purpose of better maintaining client resources of an enterprise can be achieved. In practical application, programming languages such as C language, C + + language, Java language, and the like may also be used, and based on the instant messaging control method provided in the embodiment of the present invention, a program or APP that is specifically used for controlling an instant messaging application client in a terminal is developed, and then when the instant messaging application client in the terminal is used, the program or APP is called, so as to reduce the risk of enterprise client loss caused by employee job leaving.
Based on the same inventive concept, an embodiment of the present invention provides an instant messaging control apparatus, and for specific implementation of an instant messaging control method of the apparatus, reference may be made to the description of the above method embodiment, and repeated details are not repeated, as shown in fig. 11, the apparatus includes:
the system comprises an opening unit 20, configured to open a session interface with a second user account according to an instruction of a first user, where the second user account is in an address book of an instant messaging application of the first user, and is used for providing a social contact account of an enterprise employee of a business service for the first user;
a determining unit 21 configured to determine whether the attribute information of the second user is in the job leaving state;
an obtaining unit 22, configured to obtain account information of a third user that takes over the second user when the attribute information of the second user is in the leave status;
the establishing unit 23 is configured to establish a session interface with the account of the third user based on the account information of the third user.
Optionally, the establishing unit is configured to:
displaying whether the second user in the off-duty state is switched to the interactive interface of the third user in a session interface with the second user account;
based on the interactive interface, when a switching instruction of a first user is obtained, a friend relationship with the third user account is established in the instant messaging application;
and establishing a session interface with a third user account in the instant messaging application based on the friend relationship.
Optionally, if an instruction that the first user does not perform switching is obtained based on the interactive interface, the establishing unit is further configured to:
and displaying prompt information for prompting that the second user cannot receive the message sent by the first user on a session interface with a second user account.
Optionally, the establishing unit is further configured to:
displaying the established session interface with the third user account;
and displaying prompt information for prompting that the first user can send messages to and from the third user in the established session interface with the third user account.
Optionally, when the application to which the second user account belongs is the same as the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to an instant messaging application server;
and obtaining the account information of the third user fed back by the instant messaging application server.
Optionally, when the application to which the second user account belongs is different from the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to a server to which the account of the second user belongs through the instant messaging application server;
and obtaining account information of the third user fed back by the server to which the second user account belongs through the instant messaging application server.
Based on the same inventive concept, an instant messaging control apparatus is provided in the embodiment of the present invention, as shown in fig. 12, and includes at least one processor 30 and at least one memory 31, where the memory 31 stores a program, and when the program is executed by the processor 30, the processor 30 is caused to execute the steps of the instant messaging control method as described above.
Based on the same inventive concept, an embodiment of the present invention provides a storage medium, where computer instructions are stored, and when the computer instructions are executed on a computer, the computer is caused to execute the steps of the instant messaging control method as described above.
As will be appreciated by one skilled in the art, embodiments of the present invention may be provided as a method, system, or computer program product. Accordingly, the present invention may take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present invention may take the form of a computer program product embodied on one or more computer-usable storage media (including, but not limited to, disk storage, optical storage, and the like) having computer-usable program code embodied therein.
The present invention is described with reference to flowchart illustrations and/or block diagrams of methods, apparatus (systems), and computer program products according to embodiments of the invention. It will be understood that each flow and/or block of the flow diagrams and/or block diagrams, and combinations of flows and/or blocks in the flow diagrams and/or block diagrams, can be implemented by computer program instructions. These computer program instructions may be provided to a processor of a general purpose computer, special purpose computer, embedded processor, or other programmable data processing apparatus to produce a machine, such that the instructions, which execute via the processor of the computer or other programmable data processing apparatus, create means for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be stored in a computer-readable memory that can direct a computer or other programmable data processing apparatus to function in a particular manner, such that the instructions stored in the computer-readable memory produce an article of manufacture including instruction means which implement the function specified in the flowchart flow or flows and/or block diagram block or blocks.
These computer program instructions may also be loaded onto a computer or other programmable data processing apparatus to cause a series of operational steps to be performed on the computer or other programmable apparatus to produce a computer implemented process such that the instructions which execute on the computer or other programmable apparatus provide steps for implementing the functions specified in the flowchart flow or flows and/or block diagram block or blocks.
It will be apparent to those skilled in the art that various changes and modifications may be made in the present invention without departing from the spirit and scope of the invention. Thus, if such modifications and variations of the present invention fall within the scope of the claims of the present invention and their equivalents, the present invention is also intended to include such modifications and variations.
Claims (14)
1. An instant messaging control method, comprising:
opening a session interface with a second user account according to an instruction of a first user, wherein the second user account is a social contact account of an enterprise employee for providing business service for the first user in an address book of an instant messaging application of the first user;
determining whether the attribute information of the second user is in a leaving state, and if so, acquiring account information of a third user taking over the second user;
and establishing a session interface with a third user account based on the account information of the third user, wherein the third user account is a social contact account of the enterprise employee, which takes over the second user and is used for providing business service for the first user.
2. The method according to claim 1, wherein the establishing a session interface with a third user account based on the account information of the third user specifically includes:
displaying whether the second user in the off-duty state is switched to the interactive interface of the third user in a session interface with the second user account;
based on the interactive interface, when a switching instruction of a first user is obtained, a friend relationship with the third user account is established in the instant messaging application;
and establishing a session interface with a third user account in the instant messaging application based on the friend relationship.
3. The method according to claim 2, wherein when an indication that the first user does not perform switching is obtained based on the interactive interface, prompt information for prompting that the second user cannot receive the message sent by the first user is displayed on a session interface with a second user account.
4. The method of claim 1, wherein after establishing a session interface with a third user account in the instant messaging application, the method further comprises:
displaying the established session interface with the third user account;
and displaying prompt information for prompting that the first user can send messages to and from the third user in the established session interface with the third user account.
5. The method according to any one of claims 1 to 4, wherein, when the application to which the second user account belongs is the same as the instant messaging application, the obtaining account information of a third user that takes over the second user specifically includes:
sending a request for acquiring account information of a third user taking over the second user to an instant messaging application server;
and obtaining the account information of the third user fed back by the instant messaging application server.
6. The method according to any one of claims 1 to 4, wherein, when the application to which the second user account belongs is different from the instant messaging application, the obtaining account information of a third user that takes over the second user specifically includes:
sending a request for acquiring account information of a third user taking over the second user to a server to which the account of the second user belongs through the instant messaging application server;
and obtaining account information of the third user fed back by the server to which the second user account belongs through the instant messaging application server.
7. An instant messaging control apparatus, comprising:
the system comprises an opening unit, a processing unit and a processing unit, wherein the opening unit is used for opening a session interface with a second user account according to an instruction of a first user, and the second user account is in an address book of an instant messaging application of the first user and is used for providing a social contact account of an enterprise employee of business service for the first user;
a determining unit configured to determine whether the attribute information of the second user is in a job leaving state;
the system comprises an acquisition unit, a processing unit and a display unit, wherein the acquisition unit is used for acquiring account information of a third user taking over a second user when the attribute information of the second user is in a leaving state;
and the establishing unit is used for establishing a session interface with a third user account based on the account information of the third user, wherein the third user account is a social contact account of an enterprise employee who takes over the second user and is used for providing business service for the first user.
8. The apparatus of claim 7, wherein the establishing unit is to:
displaying whether the second user in the off-duty state is switched to the interactive interface of the third user in a session interface with the second user account;
based on the interactive interface, when a switching instruction of a first user is obtained, a friend relationship with the third user account is established in the instant messaging application;
and establishing a session interface with a third user account in the instant messaging application based on the friend relationship.
9. The apparatus of claim 8, wherein if an indication that the first user does not perform the switch is obtained based on the interactive interface, the establishing unit is further configured to:
and displaying prompt information for prompting that the second user cannot receive the message sent by the first user on a session interface with a second user account.
10. The apparatus of claim 7, wherein the establishing unit is further configured to:
displaying the established session interface with the third user account;
and displaying prompt information for prompting that the first user can send messages to and from the third user in the established session interface with the third user account.
11. The apparatus according to any one of claims 7 to 10, wherein, when the application to which the second user account belongs is the same as the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to an instant messaging application server;
and obtaining the account information of the third user fed back by the instant messaging application server.
12. The apparatus according to any one of claims 7 to 10, wherein, when the application to which the second user account belongs is different from the instant messaging application, the obtaining unit is further configured to:
sending a request for acquiring account information of a third user taking over the second user to a server to which the account of the second user belongs through the instant messaging application server;
and obtaining account information of the third user fed back by the server to which the second user account belongs through the instant messaging application server.
13. An instant messaging control apparatus comprising at least one processor and at least one memory, wherein the memory stores a program which, when executed by the processor, causes the processor to perform the steps of the method of any one of claims 1 to 6.
14. A storage medium storing computer instructions which, when executed on a computer, cause the computer to perform the steps of the method according to any one of claims 1 to 6.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810681875.0A CN108965109B (en) | 2018-06-27 | 2018-06-27 | Instant messaging control method, device and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201810681875.0A CN108965109B (en) | 2018-06-27 | 2018-06-27 | Instant messaging control method, device and storage medium |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN108965109A CN108965109A (en) | 2018-12-07 |
| CN108965109B true CN108965109B (en) | 2021-08-31 |
Family
ID=64487378
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201810681875.0A Active CN108965109B (en) | 2018-06-27 | 2018-06-27 | Instant messaging control method, device and storage medium |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN108965109B (en) |
Families Citing this family (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN109858933A (en) * | 2019-02-28 | 2019-06-07 | 广州壹豆网络科技有限公司 | A kind of social activity client relation management method, equipment and system |
| CN112395567A (en) * | 2019-08-14 | 2021-02-23 | 腾讯科技（深圳）有限公司 | User authority management method, device, equipment and medium |
| CN112637256B (en) * | 2019-10-08 | 2022-09-13 | 腾讯科技（深圳）有限公司 | Establishing communication link and device, storage medium and electronic device |
| CN111666539B (en) * | 2020-05-06 | 2023-07-28 | 深圳思为科技有限公司 | Real estate resource management method, device, server and storage medium |
| CN112866089B (en) * | 2021-01-19 | 2023-06-09 | 北京明略软件系统有限公司 | Follow-up recording method and system in instant messaging application |
| CN115774501A (en) * | 2021-09-07 | 2023-03-10 | 北京字跳网络技术有限公司 | Interaction method and device and electronic equipment |
Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101882245A (en) * | 2009-05-05 | 2010-11-10 | 北京博越世纪科技有限公司 | Technology for automatically managing staff information |
| CN107302540A (en) * | 2017-07-28 | 2017-10-27 | 成都牵牛草信息技术有限公司 | The management method of instant messaging account in management system |
| CN107368968A (en) * | 2017-07-20 | 2017-11-21 | 成都牵牛草信息技术有限公司 | A kind of system work dispatching method |
Family Cites Families (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| US20080189387A1 (en) * | 2007-02-06 | 2008-08-07 | Ching-Kang Lee | Instant messenger system with accessible group contact list |
-
2018
- 2018-06-27 CN CN201810681875.0A patent/CN108965109B/en active Active
Patent Citations (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101882245A (en) * | 2009-05-05 | 2010-11-10 | 北京博越世纪科技有限公司 | Technology for automatically managing staff information |
| CN107368968A (en) * | 2017-07-20 | 2017-11-21 | 成都牵牛草信息技术有限公司 | A kind of system work dispatching method |
| CN107302540A (en) * | 2017-07-28 | 2017-10-27 | 成都牵牛草信息技术有限公司 | The management method of instant messaging account in management system |
Also Published As
| Publication number | Publication date |
|---|---|
| CN108965109A (en) | 2018-12-07 |
Similar Documents
| Publication | Publication Date | Title |
|---|---|---|
| CN108965109B (en) | Instant messaging control method, device and storage medium | |
| US11283749B2 (en) | Method and system for controlling message transmission for a communication group | |
| USRE49289E1 (en) | Method and mobile terminal for processing data in message | |
| US20150350126A1 (en) | Method and device for using log information | |
| US9681278B2 (en) | VOIP service with streamlined conferencing options | |
| US20150032809A1 (en) | Conference Session Handoff Between Devices | |
| US11310295B1 (en) | Integrated workspace on a communication platform | |
| US20160277327A1 (en) | Method and system for caching input content | |
| CN107959615B (en) | Data transmission method, user equipment and service equipment | |
| US20150142895A1 (en) | Real Life Presence and Dynamic Meeting Scheduling | |
| CN112352415B (en) | Simultaneous voice and data content driven business data platform | |
| CN107748690A (en) | Using jump method, device and computer-readable storage medium | |
| US11652656B2 (en) | Web conference replay association upon meeting completion | |
| US20190069141A1 (en) | Method for dynamic filtering of a group communication | |
| US10453160B2 (en) | Embeddable communications software module | |
| CN107528767B (en) | Session processing method and device | |
| US11294557B2 (en) | Team configuration method, and method and apparatus for sharing team configuration solution | |
| US11627103B2 (en) | Internal message routing system and method | |
| US10831336B2 (en) | Method, device, and system for providing indicia on a display | |
| CN110505072B (en) | Method, terminal device and computer readable medium for backing up chat records | |
| GB2484200A (en) | Establishing a global conference using plural conference bridges | |
| US20160294893A1 (en) | Organizing conversations in communication networks | |
| US20150319114A1 (en) | Method and system for message conversation view customization | |
| US20140287787A1 (en) | Connection System and Method to Dynamically Create and Collect a Group of Contextual Contacts | |
| US20200322293A1 (en) | Information processing system and method |
Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| PB01 | Publication | ||
| PB01 | Publication | ||
| SE01 | Entry into force of request for substantive examination | ||
| SE01 | Entry into force of request for substantive examination | ||
| GR01 | Patent grant | ||
| GR01 | Patent grant |