CN108764507A - One kind is self-service to move in formula Hospitality management system and method - Google Patents
One kind is self-service to move in formula Hospitality management system and method Download PDFInfo
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- CN108764507A CN108764507A CN201810559143.4A CN201810559143A CN108764507A CN 108764507 A CN108764507 A CN 108764507A CN 201810559143 A CN201810559143 A CN 201810559143A CN 108764507 A CN108764507 A CN 108764507A
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- room
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/02—Reservations, e.g. for tickets, services or events
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- G—PHYSICS
- G05—CONTROLLING; REGULATING
- G05B—CONTROL OR REGULATING SYSTEMS IN GENERAL; FUNCTIONAL ELEMENTS OF SUCH SYSTEMS; MONITORING OR TESTING ARRANGEMENTS FOR SUCH SYSTEMS OR ELEMENTS
- G05B19/00—Programme-control systems
- G05B19/02—Programme-control systems electric
- G05B19/418—Total factory control, i.e. centrally controlling a plurality of machines, e.g. direct or distributed numerical control [DNC], flexible manufacturing systems [FMS], integrated manufacturing systems [IMS], computer integrated manufacturing [CIM]
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
- G06Q50/10—Services
- G06Q50/12—Hotels or restaurants
Abstract
Self-service formula Hospitality management system is moved in the invention discloses a kind of comprising is had：One reservation system, for executing hotel's selection, house type selection and booking step；One identity verifying system, uploads for the identity information to user, verifies；One guest room guides system, for guiding user to reach designated room；One apparatus control system, the working condition for controlling electrical equipment in hotel room；One checks out system, for executing step of checking out；One cleaning service system for room to be registered as state to be cleaned after step is checked out in execution, and is pushed to cleanup crew by internet.The present invention not only realizes hotel's mode of unmanned management, realizes hotel equipment intelligentized control method, but also user self-service can handle and book rooms and move in, therefore is suitble to promote and apply in this field, and has preferable application prospect.
Description
Technical field
The present invention relates to Hospitality management system, more particularly to a kind of self-service move in formula Hospitality management system and method.
Background technology
With the development of information age, demand more rich and variedization of hotel guest, hotel industry, which faces, to be growing more intense
Competition and constantly soaring client it is expected, force insider constantly to seek to expand hotel's sale, improve service quality, reduce
It management cost and improves customer satisfaction, to enhance hotel's core competitiveness.Hotel it is early oneself from the field for being initially provided solely for board and lodging
Institute is transformed into and focuses on good service, facility, increases guest's lodging experience, improves guest's lodging quality.It builds with centre data cloud
Hotel's one-stop service platform based on platform is the great opportunity and inevitable choice of hotel industry industry restructuring, upgrading.
In the prior art, competition development trend in hotel's will provide hommization, intelligent Service, phase based on service competition
For the present situation of hardware aspect homogeneous competition, the good service quick fashion that especially hommization, intelligence are shown
Good service is yielded unusually brilliant results under new competitive landscape.Information-based most essential meaning, more than provides facility for hotel side,
It is even more embodied in and provides facility for hotel guest, experience convenient, fast, high-quality service.Client has been further included to be experienced
The enjoyment of the technology sense arrived, stylishness and participation.It attracts clients to realize, promotes satisfaction, increase loyal client, improve
The final goal of occupancy rate.Many hotels provide many Informatization Service such as wifi, it is self-service move in, exempt to make the rounds of the wards, checking out without stop,
Wechat promotion, online booking promotion etc., it is information-based just constantly to penetrate into the development and competition of hotel industry, and become numerous hotels
Only door of operators' sale to win is secret loft.Currently, oneself is through there is some hotels group to get miscellaneous intelligent board, each group
Oneself is through being clearly appreciated that under new information-based situation, the informationization moved in and serviced, and can not only be saved more from the hotels manpower Shang Wei
More cost, moreover, having very big attraction for Young vogue crowd and business people etc..
Invention content
The technical problem to be solved in the present invention is, in view of the deficiencies of the prior art, provide a kind of achievable hotel nobody
Management mode, user self-help handle book rooms and move in, hotel equipment intelligentized control method it is self-service move in formula Hospitality management system and
Method.
In order to solve the above technical problems, the present invention adopts the following technical scheme that.
One kind is self-service to move in formula Hospitality management system comprising has：One reservation system, for executing hotel's selection, house type
Selection and booking step；One identity verifying system, uploads for the identity information to user, verifies；Draw in one guest room
Guiding systems, for guiding user to reach designated room；One apparatus control system, the work for controlling electrical equipment in hotel room
Make state；One checks out system, for executing step of checking out；One cleaning service system, for after step is checked out in execution by room
It is registered as state to be cleaned, and cleanup crew is pushed to by internet.
Preferably, further include having a safety monitoring system, video monitoring and information are carried out for the public domain to hotel
Transmission.
Preferably, further include having at least one self-aided terminal in hotel, the self-aided terminal is for executing identity
Information uploads and information is checked and approved, room is distributed and handled and moves in step.
Preferably, the reservation system and the system of checking out are mounted to the application program of customer mobile terminal equipment.
Preferably, the system of checking out include the pattern of actively checking out selected for user, then check out indicating mode and
Automatic pattern of checking out.
Preferably, the identity verifying system includes face identification unit and ID card information authentication unit.
Preferably, the apparatus control system includes the human body sensor for incuding human body, equipment control system
System controls the working condition of corresponding position electrical equipment according to the electric signal that human body sensor is fed back.
One kind is self-service to move in formula hotel management method, and this method realizes that the system comprises have a reservation based on a system
System, an identity verifying system, guest room guiding system, an apparatus control system, one check out system and a cleaning service system,
The method includes having the following steps：Step S1, user execute hotel's selection, house type selection and booking by reservation system
Operation；Step S2, the identity verifying system uploads the identity information of user, verifies, and is executed after verification passes through
Step S3；Step S3, the guest room guiding system guide user to reach designated room；Step S4, the apparatus control system exist
Electrical equipment when user enters room in control room starts and according to user location and active state adjustment equipment work ginseng
Number, the electrical equipment controlled when user withdraws from a room in room are closed；Step S5 utilizes the system of checking out when user checks out
Execution is checked out step；Room is registered as shape to be cleaned by step S6, the cleaning service system after user executes step of checking out
State, and cleanup crew is pushed to by internet.
Preferably, the system also includes there is a safety monitoring system, by the safety monitoring system to the public affairs in hotel
Region, gate inhibition carry out video monitoring altogether.
Preferably, in the step S5, the system of checking out includes the pattern of actively checking out selected for user, then moves back
Room indicating mode and automatic pattern of checking out.
It is disclosed by the invention it is self-service move in formula Hospitality management system, by preset soft hardware equipment and move in, check out,
It cleans, monitoring mode, realizes every hotel and only configure a shopkeeper, a Security Personnel, greatly reduce hotel's row
The human cost of industry, while the automatic identification of user and handling that the process of moving in is unattended greatly simplifies traditional to enter
It stops continuous and handles flow, the more time is saved for user.In addition, there is the present invention whole intelligence to experience, use is substantially increased
Experience is moved at family, and effectively reduce user move in budget.It can be seen that the present invention not only realizes hotel's unattended mould
Formula realizes hotel equipment intelligentized control method, and user self-service can handle and book rooms and move in, therefore is suitble to promote in this field
Using, and there is preferable application prospect.
Description of the drawings
Fig. 1 is the self-service flow chart for moving in formula hotel management method of the present invention.
Specific implementation mode
The present invention is described in more detail with reference to the accompanying drawings and examples.
Self-service formula Hospitality management system is moved in the invention discloses a kind of comprising is had based on computer program and hardware skill
What art was realized：
One reservation system, for executing hotel's selection, house type selection and booking step；
One identity verifying system, uploads for the identity information to user, verifies；Can specifically be uploaded to server,
Management system for police etc.；
One guest room guides system, for guiding user to reach designated room；
One apparatus control system, the working condition for controlling electrical equipment in hotel room；
One checks out system, for executing step of checking out；
One cleaning service system for room to be registered as state to be cleaned after step is checked out in execution, and passes through interconnection
Net is pushed to cleanup crew；
One safety monitoring system carries out video monitoring for the public domain to hotel and information is transmitted；
At least one self-aided terminal in hotel, the self-aided terminal is for executing identity information upload and information core
Accurate, room, which is distributed and handled, moves in step.
In above system, by preset soft hardware equipment and moves in, checks out, cleans, monitoring mode, realize every wine
Shop only configures a shopkeeper, a Security Personnel, greatly reduces the human cost of hotel industry, while user's is automatic
Identify and handle that the process of moving in is unattended, greatly simplifie it is traditional move in formality and handle flow, saved for user
More time.In addition, there is the present invention whole intelligence to experience, substantially increases user and move in experience, and effectively reduce user
Move in budget.It can be seen that the present invention not only realizes hotel's mode of unmanned management, realizes hotel equipment intelligence control
System, and user self-service can handle and book rooms and move in, therefore be suitble to promote and apply in this field, and with preferable application before
Scape.
In the present embodiment, the reservation system and the system of checking out are mounted to the application program of customer mobile terminal equipment.
Further, the system of checking out includes the pattern of actively checking out selected for user, then checks out and indicating mode and move back automatically
Room pattern.
In actual application, the identity verifying system includes that face identification unit and ID card information verification are single
Member.The apparatus control system includes the human body sensor for incuding human body, and the apparatus control system is passed according to human body
The working condition of the electric signal control corresponding position electrical equipment of sensor feedback.
In order to preferably describe technical scheme of the present invention, self-service formula hotel management side is moved in the invention also discloses a kind of
Method, please refers to Fig. 1, and this method realizes that the system comprises have a reservation system, an identity verifying system, one based on a system
Guest room guiding system, an apparatus control system, one check out system and a cleaning service system, and the method includes having following step
Suddenly：
Step S1, user execute hotel's selection, house type selection and booking by reservation system and operate；
Step S2, the identity verifying system are uploaded and are verified to the identity information of user, and after verification passes through
Execute step S3；
Step S3, the guest room guiding system guide user to reach designated room；
Step S4, the apparatus control system control the startup of the electrical equipment in room, and root when user enters room
According to user location and active state adjustment equipment running parameter, the electrical equipment controlled when user withdraws from a room in room closes
It closes；Wherein, the physical condition information of user can be acquired by devices such as the temperature sensor for human body that is set in room；
Step S5 executes step of checking out when user checks out using the system of checking out；
Room is registered as state to be cleaned by step S6, the cleaning service system after user executes step of checking out, and
It is pushed to cleanup crew by internet.
About the innovation of cleaning modes, the present invention is based on manual principle is gone, mould is cleaned using the competition for orders of shared time
Formula, the cleanup crew of system Automatic-searching periphery star hotel distribute cleanup crew's account after training, examination, screening,
Order is sent in the case of having dirty room to periphery cleanup crew's mobile phone, cleanup crew's competition for orders simultaneously cleans, and passes through intelligent cloth grass
Cabinet is completed cloth grass and is replaced, and the present invention is monitored in real time by carry-on 360 degree voluntarily researched and developed without dead angle camera, and cleaning is completed
And payment expense up to standard, to cleanup crew, which makes full use of the scattered time of personnel, save to greatest extent operation at
This, while increasing base's cleaning worker income.
In the above method, the system also includes there is a safety monitoring system, by the safety monitoring system to hotel
Public domain, gate inhibition carry out video monitoring.In addition, in the step S5, the system of checking out includes being selected for user
It actively checks out pattern, then check out indicating mode and pattern of checking out automatically.
It is disclosed by the invention it is self-service move in formula Hospitality management system and method, following reality is can refer in actual application
Apply example：
Reservation places an order：User can directly exempt from cash pledge by wechat small routine or APP and place an order.
It is self-service to handle：Coordinate automatic ID Card Recognition System using face identification system, user can be made to be accomplished in a simple body
Part verifies and the distribution room that check-ins.
Intelligently guiding：System guides are guided comprising robot to room and intelligent guide board guiding in real time.It specifically includes：Machine
Device people guides, and robot leads user to go to room location after user check-ins；Intelligent guide board guiding, user handle
After moving in formality, guide board shows user's room number and room direction automatically.
Intelligent unlocking：It can realize that handset sliding is unlocked, password unlocking or even user are gone in front of the door automatically using intelligent door lock
Induction is unlocked.
Safety monitoring：Unmanned all public domains of intelligent hotel are designed with 360 degree of designed, designed research and development without dead angle camera shooting
Head, and realize the whole network real time monitoring and step by step stringent supervision using image transmission technology.
Luggage accesses：The public domain in every hotel is designed with self-service access cabinet, and user can use on the day of moving in, and carries out
The access of luggage and articles.
Induced luminous：Unlock light between back room of entering of user integrally lights, and by location sensitive realize light follow, people
Lamp is walked to go out.
Induction television：Induction television can not only realize the function of market general network TV, and the sense by being especially arranged
It answers technology, realizes automatic volume, brightness or even switch-mode regulation, the different scenes such as enter, go to bed, go out to adapt to user are entered
TV automatically opens, and goes to bed after a certain period of time without other actions, then television sound volume, lamplight brightness continuously decrease final plant closure, use
Family is gone out withdraw from a room a period of time after TV be automatically closed.
Incude curtain：User enters room curtain and automatically opens, and user can be opened by the operation of the common curtain such as push-and-pull
The state of dynamic automatic switch.
Incude air-conditioning：User enters room air conditioner automatic opening, and user can adjust in Air-Conditioning Control Panel according to demand
Section, when user goes to bed and is continuously in stationary state for a period of time, air-conditioning is automatically adjusted to be suitble to (26 DEG C of the temperature of sleep quality
Left and right), it avoids causing user's body uncomfortable because of temperature.
Compared to existing technologies, the application the present invention relates to face recognition technology and in hotel, can remote unlocking
And application of the intelligent door lock unlocked in hotel is slided, the application in energy robot, the intelligence hotels guide Pai, induction is set
Hotel's mode of unmanned management and hotel equipment intelligentized control method are not only realized in the standby application in hotel, also achieve user certainly
It helps to handle and books rooms and move in, and then meet user demand, reduce hotel management cost.
In addition, the present invention is according to clear purposes and using the closed system designed by scene, present system does not provide
Expansion interface and expanded function, can avoid occur by malicious intrusions, steal situations such as data, to improve system safety,
Stability and reliability have ensured personal safety, the information security of user, provide to the user and trust, reliable move in environment.
The above is preferred embodiments of the present invention, is not intended to restrict the invention, all technology models in the present invention
Interior done modification, equivalent replacement or improvement etc. are enclosed, should be included in the range of of the invention protect.
Claims (10)
1. one kind is self-service to move in formula Hospitality management system, which is characterized in that include：
One reservation system, for executing hotel's selection, house type selection and booking step；
One identity verifying system, uploads for the identity information to user, verifies；
One guest room guides system, for guiding user to reach designated room；
One apparatus control system, the working condition for controlling electrical equipment in hotel room；
One checks out system, for executing step of checking out；
One cleaning service system for room to be registered as state to be cleaned after step is checked out in execution, and is pushed away by internet
Give cleanup crew.
2. self-service as described in claim 1 move in formula Hospitality management system, which is characterized in that further include having a security monitoring system
System carries out video monitoring for the public domain to hotel and information is transmitted.
3. self-service as described in claim 1 move in formula Hospitality management system, which is characterized in that further include having at least one be set to
Self-aided terminal in hotel, the self-aided terminal for execute identity information upload and information check and approve, room distribution and handle into
Firmly step.
4. self-service formula Hospitality management system is moved in as described in claim 1, which is characterized in that the reservation system and is checked out and is
System is mounted to the application program of customer mobile terminal equipment.
Self-service move in formula Hospitality management system 5. as described in claim 1, which is characterized in that the system of checking out include for
The pattern of actively checking out of user's selection, then check out indicating mode and pattern of checking out automatically.
6. self-service formula Hospitality management system is moved in as described in claim 1, which is characterized in that the identity verifying system includes
There are face identification unit and ID card information authentication unit.
7. self-service formula Hospitality management system is moved in as described in claim 1, which is characterized in that the apparatus control system includes
It is useful for the human body sensor of induction human body, the apparatus control system controls corresponding according to the electric signal that human body sensor is fed back
The working condition of position electrical equipment.
8. self-service formula hotel management method is moved in a kind of, which is characterized in that this method is based on system realization, the system comprises
Have a reservation system, an identity verifying system, a guest room guiding system, an apparatus control system, one check out system and one cleaning
Service system, the method includes having the following steps：
Step S1, user execute hotel's selection, house type selection and booking by reservation system and operate；
Step S2, the identity verifying system is uploaded and is verified to the identity information of user, and is executed after verification passes through
Step S3；
Step S3, the guest room guiding system guide user to reach designated room；
Step S4, the apparatus control system controlled when user enters room the electrical equipment in room startup, and according to
Family position and active state adjustment equipment running parameter, the electrical equipment controlled when user withdraws from a room in room are closed；
Step S5 executes step of checking out when user checks out using the system of checking out；
Step S6, room is registered as state to be cleaned by the cleaning service system after user executes step of checking out, and is passed through
Internet is pushed to cleanup crew.
9. self-service as claimed in claim 8 move in formula hotel management method, which is characterized in that the system also includes have a peace
Full monitoring system carries out video monitoring by the safety monitoring system to the public domain in hotel, gate inhibition.
10. self-service as claimed in claim 8 move in formula hotel management method, which is characterized in that described to move back in the step S5
House system includes for user's pattern of actively checking out selected, then check out indicating mode and pattern of checking out automatically.
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| CN201810559143.4A CN108764507A (en) | 2018-06-01 | 2018-06-01 | One kind is self-service to move in formula Hospitality management system and method |
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Cited By (16)
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| CN109784518A (en) * | 2018-12-29 | 2019-05-21 | 广州慧睿思通信息科技有限公司 | Method, apparatus, system, platform and medium are moved in hotel's reservation based on Intellisense |
| CN109919804A (en) * | 2019-03-18 | 2019-06-21 | 赵猛 | A kind of hotel's intelligence managing and control system |
| CN110110997A (en) * | 2019-04-30 | 2019-08-09 | 李祖信 | A kind of unmanned Hospitality management system |
| CN110910280A (en) * | 2019-10-30 | 2020-03-24 | 尚镒森 | Borrowing and changing guest room integrated operation method for unmanned hotel |
| CN110910206A (en) * | 2019-10-30 | 2020-03-24 | 尚镒森 | Method and operation system for free exchange of residents on vacation accommodation for whole people |
| CN111383375A (en) * | 2020-03-03 | 2020-07-07 | 北京三快在线科技有限公司 | Power control method and power control system for hotel rooms and hotel management system |
| CN111612194A (en) * | 2020-05-22 | 2020-09-01 | 广州市家盾卫士锁业有限公司 | Intelligent check-in management system for guest rooms of cloud hotel |
| CN111652575A (en) * | 2020-05-22 | 2020-09-11 | 北京固态时间科技有限公司 | Hotel management method, storage medium and device |
| CN111912545A (en) * | 2020-08-21 | 2020-11-10 | 深圳市中易通安全芯科技有限公司 | Use method of temperature-sensitive type testimony of a witness verification terminal |
| CN112518741A (en) * | 2020-11-06 | 2021-03-19 | 深圳优地科技有限公司 | Robot control method, device, robot and storage medium |
| CN112668900A (en) * | 2020-12-31 | 2021-04-16 | 深圳市马小二科技有限公司 | House service sharing method, device, terminal and medium |
| CN112957505A (en) * | 2019-12-12 | 2021-06-15 | 青岛海尔洗衣机有限公司 | Control method and device of sterilization equipment |
| CN113011621A (en) * | 2021-02-22 | 2021-06-22 | 上海瀚墨企业管理有限公司 | Internet-based accommodation management system for apartment |
| CN113256450A (en) * | 2021-04-07 | 2021-08-13 | 武汉亿融信科科技有限公司 | Intelligent hotel management system based on data analysis and video identification |
| CN113450492A (en) * | 2021-06-29 | 2021-09-28 | 北京宇芳物联科技有限公司 | Real-name registration and reporting management system for residents in contracted rooms and short-rented apartments |
| WO2022126489A1 (en) * | 2020-12-15 | 2022-06-23 | 南京中诚签信息科技有限公司 | Unmanned hotel intelligent management system based on internet of things |
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| CN109784518A (en) * | 2018-12-29 | 2019-05-21 | 广州慧睿思通信息科技有限公司 | Method, apparatus, system, platform and medium are moved in hotel's reservation based on Intellisense |
| CN109919804A (en) * | 2019-03-18 | 2019-06-21 | 赵猛 | A kind of hotel's intelligence managing and control system |
| CN110110997A (en) * | 2019-04-30 | 2019-08-09 | 李祖信 | A kind of unmanned Hospitality management system |
| CN110910280A (en) * | 2019-10-30 | 2020-03-24 | 尚镒森 | Borrowing and changing guest room integrated operation method for unmanned hotel |
| CN110910206A (en) * | 2019-10-30 | 2020-03-24 | 尚镒森 | Method and operation system for free exchange of residents on vacation accommodation for whole people |
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