CN107169907A - It is a kind of to guide processing method and system towards emergent information classification on duty - Google Patents
It is a kind of to guide processing method and system towards emergent information classification on duty Download PDFInfo
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Abstract
The invention discloses a kind of towards emergent information classification guiding processing method and system on duty, using information processing as core, for improving towards emergent information processing level on duty, it is ensured that the emergency disposal work of accident is orderly to be carried out.Methods described may include：Information phase is being collected, is judging whether the information being collected into needs to enter the processing information stage；In the processing information stage, if pending information is related to accident, it is determined that the classification of described information, and the rank and classification of the accident are determined；According to the rank and classification and the classification of described information of the accident, template is guided and made a report on to generation information processing to guide operator on duty to carry out information processing, and related information distribution object, and associated distribution object is given by the information transmission after processing；In the sink information stage, relative recording is generated for the information after processing.
Description
Technical field
The present invention relates to emergent technical field on duty, and in particular to a kind of towards emergent information classification guiding processing on duty
Method and system.
Background technology
Government affairs it is on duty and it is emergent it is on duty be the highly important routine work of government agencies at all levels, be to ensure that government decree is smooth
The key link that logical, information is notified at once, is the important leverage for successfully managing and dealing with contingencies, maintain social stability.With
The deep propulsion of governments at all levels of China contingency management work, increasing leader fully payes attention to the important of work on duty of meeting an urgent need
Property, stand in global and strategy height, strengthen conscientiously the sense of duty and the sense of urgency, establish the sight of " responsibility on duty of meeting an urgent need is weightier than Mount Tai "
Read, preferentially carry out emergent work in every on duty.Emergent work on duty will be carried out by also identifying simultaneously, it is necessary to means of depending on science and technology,
According to relevant policies and guiding theory such as national relevant policies guide and government department's chief duty room working regulations, design and set up
All kinds of system platforms on duty of meeting an urgent need with advanced technology, the bulk information processing that satisfaction currently emergent work on duty faces will
Ask, realize the target of quick response.
Some that currently there are are towards the application system and platform of work on duty of meeting an urgent need, and system architecture Datong District is small
It is different, its major function include substantially information be informed of a case, information reporting, information inquiry management, release management, log management, pipe of arranging an order according to class and grade
Reason, in terms of management of relieving, some also achieve the product integration of hardware plus software.But these systems and product are in reality
During use, as a complete unit, there are many gaps with being actually needed also for user, not only fail to bring in work to user
Facility, also result in the duplication of labour sometimes on the contrary, cause the reduction of operating efficiency, finally by user abandoned and as pendulum
If.The deep understanding and analysis being also a lack of to business are said after all, the design of function are excessively emphasized, departing from business
Information processing is the basic design object of core.
The content of the invention
The embodiment of the present invention provides a kind of towards emergent information classification guiding processing method on duty, using information processing as core
The heart, for improving towards emergent information processing level on duty, it is ensured that the emergency disposal work of accident is orderly to be carried out.This hair
Bright embodiment also provides corresponding system and relevant apparatus.
In order to solve the above technical problems, the present invention is adopted the following technical scheme that：
First aspect towards emergent information classification on duty guides processing method there is provided a kind of, including：Collecting information rank
Section, judges whether the information being collected into needs to enter the processing information stage；In the processing information stage, if pending information is with dashing forward
Hair event is related, it is determined that the classification of described information, and determines the rank and classification of the accident；According to the burst thing
The rank and classification and the classification of described information of part, generation information processing are guided and make a report on template to guide operator on duty to carry out
Information processing, and related information distribution object, associated distribution object is given by the information transmission after processing；In sink information rank
Section, relative recording is generated for the information after processing.
In a kind of possible implementation, whether the information for judging to be collected into needs to enter the processing information stage,
Including：The status attribute for the information being collected into by studying and judging, judges whether the information being collected into is related to accident, if so,
It is determined that needing to enter the processing information stage；Otherwise, determine whether whether the information being collected into is related to any one affairs on duty,
If so, determining to need to enter the processing information stage；It will determine to need the information into the processing information stage to send into pending information
Queue.
In a kind of possible implementation, it is described judge the information that is collected into whether need to enter the processing information stage it
Before, in addition to：Information is collected using various ways, the various ways include phone, fax, short message, APP, in making a report on online
At least one.
In a kind of possible implementation, if the pending information is related to accident, it is determined that the letter
Before the classification of breath, in addition to：Generation record on duty；Judge whether pending information is related to accident, if uncorrelated,
Then enter the sink information stage.
In a kind of possible implementation, if the pending information is related to accident, it is determined that the letter
The classification of breath, and the rank and classification of the accident are determined, including：If pending information is related to accident,
The classification of described information is determined, the classification of described information includes reporting for the first time, and continues report and written instruction of leader；If the classification of described information is
Report for the first time, then register the element information of the accident, and according to the element information determine the accident rank and
Classification；If the classification of described information is not reported for the first time, described information is associated with existing accident.
In a kind of possible implementation, the generation information processing, which is guided and makes a report on template, to be included：By matching industry
Template is guided and made a report in scene of being engaged in and prediction scheme, generation information processing.
In a kind of possible implementation, the information generation relative recording for after processing, including：For processing
The daily situation record on duty of information generation afterwards, judges whether corresponding accident terminates, if terminating, files the burst
The related information of event.
Second aspect towards emergent information classification on duty guides processing system there is provided a kind of, including：Information judges
Module, for collecting information phase, judges whether the information being collected into needs to enter the processing information stage；Information processing mould
Block, in the processing information stage, if pending information is related to accident, it is determined that the classification of described information, and really
The rank and classification of the fixed accident；It is raw according to the rank and classification and the classification of described information of the accident
Template is guided and made a report on into information processing to guide operator on duty to carry out information processing, and related information distribution object, will be handled
Information transmission afterwards gives associated distribution object；Information taken module, in the sink information stage, for the letter after processing
Breath generation relative recording.
The third aspect is there is provided a kind of towards emergent computer equipment on duty, and the computer equipment includes：Processor,
Memory, bus and communication interface；The memory is used to store computer executed instructions, the processor and the memory
Connected by the bus, when the computer equipment is run, the meter of memory storage described in the computing device
Calculation machine execute instruction so that the computer equipment perform as described above towards emergent information classification guiding processing on duty
Method.
Fourth aspect is one or many there is provided a kind of computer-readable recording medium for storing one or more programs
Individual program includes computer executed instructions, and the computer executed instructions ought be included processor, memory, bus and communication and connect
Mouthful computer equipment when performing, make the moving emergency server perform as described above towards emergent information on duty point
Class guides processing method.
As can be seen from the above technical solutions, technical scheme of the embodiment of the present invention has advantages below：
Technical scheme of the embodiment of the present invention, be it is a kind of towards emergent on duty, it is on duty to guide using information classification to be crucial
Personnel complete the method and system that information processing is core, highlight it is emergent it is on duty during using information processing as the work of core
Make theory.This method and system have carried out detailed combing to all kinds of business information in work on duty of meeting an urgent need, to information processing
Stage has carried out scientific and reasonable division, the information flow for enabling all operators on duty to be absorbed in during event handling, standard
Class personnel are operated by set information handling step, it is ensured that the emergency disposal work of accident is orderly to be carried out.
Brief description of the drawings
Technical scheme in order to illustrate the embodiments of the present invention more clearly, below will be to institute in embodiment and description of the prior art
The accompanying drawing needed to use is briefly described, it should be apparent that, drawings in the following description are only some implementations of the present invention
Example, for those of ordinary skill in the art, on the premise of not paying creative work, can also be obtained according to these accompanying drawings
Obtain other accompanying drawings.
Fig. 1 is that the flow towards emergent information classification guiding processing method on duty that one embodiment of the invention is provided is shown
It is intended to；
Fig. 2 is the process chart of collection information phase in one embodiment of the invention；
Fig. 3 is the process chart in processing information stage in one embodiment of the invention；
Fig. 4 is the process chart in sink information stage in one embodiment of the invention；
Fig. 5 is that the structure towards emergent information classification guiding processing system on duty that one embodiment of the invention is provided is shown
It is intended to；
Fig. 6 is the structural representation for the computer equipment that one embodiment of the invention is provided.
Embodiment
In order that those skilled in the art more fully understand the present invention program, below in conjunction with the embodiment of the present invention
Accompanying drawing, the technical scheme in the embodiment of the present invention is clearly and completely described, it is clear that described embodiment is only
The embodiment of a part of the invention, rather than whole embodiments.Based on the embodiment in the present invention, ordinary skill people
The every other embodiment that member is obtained under the premise of creative work is not made, should all belong to the model that the present invention is protected
Enclose.
Term " first ", " second ", " the 3rd " in description and claims of this specification and above-mentioned accompanying drawing etc. are
The different object for distinguishing, rather than for describing particular order.In addition, term " comprising " and " having " and they are any
Deformation, it is intended that covering is non-exclusive to be included.For example contain the process of series of steps or unit, method, system, product
Or equipment is the step of be not limited to list or unit, but the step of alternatively also include not listing or unit, or can
Selection of land is also included for the intrinsic other steps of these processes, method, product or equipment or unit.
Below by specific embodiment, it is described in detail respectively.
With reference to described in background section, existing systems technology on duty of meeting an urgent need has the disadvantages that：
(1) mode of operation with operator on duty is not exclusively agreed with, and system excessively emphasizes application of function, particularly communicates work(
Can, but actually not exclusively phone, fax, the short message of the working centre concern of person on duty, but during event handling
Various information processing.
(2) poor information is effectively classified and combed, and the interference of other non-event processing is interted in event handler procedure,
The business main line of causing is obscured, and causes person on duty to pay close attention to business processing flow in time.
(3) lack meet person on duty's work habit flow guide step guiding person on duty carry out emergency disposal in an orderly manner
Work.
In order to solve the above problems, the embodiment of the present invention provides a kind of towards emergent on duty, intelligent according to information classification
The method and system of guidance information processing.
Refer in Fig. 1, one embodiment of the invention there is provided a kind of towards emergent information classification on duty guide processing side
Method, it may include following steps：
10th, information phase is being collected, is judging whether the information being collected into needs to enter the processing information stage；
20th, in the processing information stage, if pending information is related to accident, it is determined that the classification of described information,
And determine the rank and classification of the accident；According to the rank and classification and the class of described information of the accident
Not, template is guided and made a report on to generation information processing to guide operator on duty to carry out information processing, and related information distribution object, will
Information transmission after processing gives associated distribution object；
30th, in the sink information stage, relative recording is generated for the information after processing.
As described above, this method is emphasized, using information classification as key, using information processing as core, to draw information process
It is divided into " collecting information, processing information, sink information " three phases.Wherein, information phase is being collected, is completing the state to information
Attribute is tentatively studied and judged, and is judged whether to need to carry out follow-up processing, is sent into pending message queue；In the processing information stage,
It is further to information to screen classification, such as report for the first time, continue report, written instruction of leader classification, automatically generate information processing and guide and make a report on mould
Plate, and auto-associating information distribution object；In the sink information stage, relative recording is generated to the information after processing for example per the earning in a day
Class's situation record, emergency information processing terminates rear automatic archiving.Three phases are connected in order, smooth circulation, form burst
The complete information chain of event, until all information processings are finished and event handling terminates.
Below, each stage is described in further detail respectively with reference to accompanying drawing.
Refer to Fig. 2, be the process chart for collecting information phase, this stage judge the information that is collected into whether need into
Enter the processing information stage, specifically may include following steps：
101st, information is collected using various ways, the various ways include phone, and fax, short message, APP makes a report on online
Etc. at least one of multiple channel, also, can automatically generate information carry out source record.
102nd, the status attribute for the information being collected into by studying and judging, judge the information that is collected into whether with accident phase
Close, if so, determining to need to enter the processing information stage.
103rd, otherwise, i.e., it is uncorrelated to accident, then determine whether whether the information being collected into is on duty with any one
Affairs are related, if so, determining to need to enter the processing information stage；Otherwise, enter row information to stay after shelves, return to step 101.
104th, it will determine to need the information into the processing information stage to send into pending message queue, to enter processing information
Stage.
As above, whether judge the information that is collected into needs the method for carrying out follow-up processing to be：Whether with accident
Correlation, or, if it is related to a certain affairs on duty, if any of which is related, it is judged as needing to carry out subsequent treatment.
Fig. 3 is refer to, is the process chart in processing information stage, this stage is to entering the letter in pending message queue
Breath is handled, and specifically may include following steps：
201st, record on duty is generated.
202nd, judge whether pending information is related to accident.
If the 203, pending information is uncorrelated to accident, that is to say, that be its related to a certain affairs on duty
Its information, then handle and enter the sink information stage after other information.
If the 204, pending information is related to accident, it is determined that the classification of described information, the classification of described information
Including reporting for the first time, continue report and written instruction of leader；This step mainly determines whether described information is to report for the first time.
The 205th, if the classification of described information registers the element information of the accident to report for the first time, and according to described
Element information determines the rank and classification of the accident；
If the 206, the classification of described information is not reported for the first time, by described information and existing burst thing existing in other words
Part is associated.
207th, according to the rank and classification and the classification of described information of the accident, generation information processing is guided
(including guiding step) and template is made a report on to guide operator on duty to carry out information processing, and related information distribution object, will handle
Information transmission afterwards gives associated distribution object.Ways of distribution can include phone, fax, short message etc..
What deserves to be explained is, can be prestored in system business scenario corresponding with the rank and classification of accident and
Prediction scheme, the good information processing defined in prediction scheme is guided and makes a report on template, then in this step, can be by matching business scenario and pre-
Template is guided and made a report in case, generation information processing.
Then, into sink information step.
Fig. 4 is refer to, is the process chart in sink information stage, this stage is for the related note of information generation after processing
Record, specifically may include following steps：
301st, daily situation on duty is generated for the information after processing to record；
302nd, judge whether corresponding accident terminates；
If the 303, terminating, file the related information of the accident, can file in special file.
Otherwise, return and collect information phase, continue with.
Therefore, it is provided in an embodiment of the present invention to guide processing method towards emergent information classification on duty, with information
Key is categorized as, to guide person on duty to complete method and system of the information processing as core, emphasizes, using information classification to be oriented to, to believe
Breath is processed as core, using the method for Intelligentized Information.In this method：By collecting information, such as phone, biography by all kinds of means
Very, short message, APP, make a report on online；Information is carried out to screen classification etc.；Generate information processing and guide step, mould is made a report in generation
Plate；Auto-associating information distribution object；System circulation works, until all information processings are finished and event handling terminates.Adopt
With this method, it is possible to increase towards emergent information processing level on duty, it is ensured that the emergency disposal work of accident is opened in order
Exhibition.
In order to preferably implement the such scheme of the embodiment of the present invention, it is also provided below and implements such scheme for coordinating
Relevant apparatus.
Fig. 5 is refer to, the embodiment of the present invention provides a kind of towards emergent information classification guiding processing system 50 on duty, can
Including：
Information judge module 51, for collecting information phase, judges whether the information being collected into needs to enter place
Manage information phase；
Message processing module 52, in the processing information stage, if pending information is related to accident, it is determined that
The classification of described information, and determine the rank and classification of the accident；According to the rank and classification of the accident with
And the classification of described information, template is guided and made a report on to generation information processing to guide operator on duty to carry out information processing, and associates
Information distribution object, associated distribution object is given by the information transmission after processing；
Information taken module 53, in the sink information stage, relative recording to be generated for the information after processing.
It is appreciated that the function of each functional module of the on-site emergency disposal system of the embodiment of the present invention can be according to above-mentioned
Method in embodiment of the method is implemented, and it implements process and can refer to associated description in above method embodiment, this
Place is repeated no more.
Fig. 6 is refer to, the embodiment of the present invention also provides a kind of towards emergent computer equipment 60 on duty, the computer
Equipment 60 includes：Processor 61, memory 62, bus 63 and communication interface 64；
The memory 62 is used to store computer executed instructions, and the processor 61 is with the memory 62 by described
Bus 63 is connected, when the computer equipment 60 is run, and the processor 61 performs the meter that the memory 62 is stored
Calculation machine execute instruction 65 so that the computer equipment 60 perform as described in embodiment of the method above towards the letter on duty of meeting an urgent need
Breath classification guiding processing method.
The embodiment of the present invention also provides a kind of computer-readable recording medium for storing one or more programs, one
Or multiple programs include computer executed instructions, the computer executed instructions, which are worked as, to be included processor, memory, bus and leads to
When believing that the computer equipment of interface is performed, make the moving emergency server perform as described in embodiment of the method above towards answering
Anxious information classification guiding processing method on duty.
To sum up, the embodiment of the present invention provides a kind of towards the emergent technical scheme on duty on information processing, including face
To emergent information classification guiding processing method on duty, system and computer equipment and storage medium.
Technical scheme of the embodiment of the present invention, towards emergent on duty, using information classification as key, to guide operator on duty to complete
Information processing is core, highlight it is emergent it is on duty during using information processing as the work idea of core.The technical scheme pair
All kinds of business information in emergent work on duty have carried out detailed combing, and scientific and reasonable stroke has been carried out to the stage of information processing
Point, the information flow for enabling all operators on duty to be absorbed in during event handling, instruct operator on duty by set information at
Reason step is operated, it is ensured that the emergency disposal work of accident is orderly to be carried out.
In the above-described embodiments, the description to each embodiment all emphasizes particularly on different fields, and is not described in some embodiment
Part, may refer to the associated description of other embodiments.
It should be noted that for foregoing each method embodiment, in order to be briefly described, therefore it is all expressed as a series of
Combination of actions, but those skilled in the art should know, the present invention is not limited by described sequence of movement because according to
According to the present invention, some steps can use other orders or carry out simultaneously.Secondly, those skilled in the art should also know,
Embodiment described in this description belongs to preferred embodiment, and not necessarily the present invention must for involved action and module
Must.
It is apparent to those skilled in the art that, for convenience and simplicity of description, the system of foregoing description,
The specific work process of device and unit, may be referred to the corresponding process in preceding method embodiment, will not be repeated here.
In several embodiments provided herein, it should be understood that disclosed system, apparatus and method can be with
Realize by another way.For example, device embodiment described above is only schematical, for example, the division of unit,
It is only a kind of division of logic function, there can be other dividing mode when actually realizing, such as multiple units or component can be with
With reference to or be desirably integrated into another system, or some features can be ignored, or not perform.It is another, it is shown or discussed
Coupling each other or direct-coupling or communication connection can be by some interfaces, the INDIRECT COUPLING of device or unit or
Communication connection, can be electrical, machinery or other forms.
The unit illustrated as separating component can be or may not be physically separate, be shown as unit
Part can be or may not be physical location, you can with positioned at a place, or can also be distributed to multiple networks
On unit.Some or all of unit therein can be selected to realize the purpose of this embodiment scheme according to the actual needs.
In addition, each functional unit in each embodiment of the invention can be integrated in a processing unit, can also
That unit is individually physically present, can also two or more units it is integrated in a unit.Above-mentioned integrated list
Member can both be realized in the form of hardware, it would however also be possible to employ the form of SFU software functional unit is realized.
If integrated unit is realized using in the form of SFU software functional unit and is used as independent production marketing or in use, can
To be stored in a computer read/write memory medium.Based on it is such understand, technical scheme substantially or
Saying all or part of the part contributed to prior art or the technical scheme can be embodied in the form of software product
Out, the computer software product is stored in a storage medium, including some instructions are to cause a computer equipment
(can be personal computer, server, or network equipment etc.) performs all or part of each embodiment method of the invention
Step.And foregoing storage medium includes：It is USB flash disk, mobile hard disk, read-only storage (ROM, Read-Only Memory), random
Access memory (RAM, Random Access Memory), magnetic disc or CD etc. are various can be with Jie of store program codes
Matter.
Above-described embodiment is merely illustrative of the technical solution of the present invention, rather than its limitations；The ordinary skill people of this area
Member should be understood：It can still modify to the technical scheme described in the various embodiments described above, or to which part skill
Art feature carries out equivalent substitution；And these modifications or replacement, the essence of appropriate technical solution is departed from each reality of the invention
Apply the spirit and scope of a technical scheme.
Claims (10)
1. a kind of guide processing method towards emergent information classification on duty, it is characterised in that including：
Information phase is being collected, is judging whether the information being collected into needs to enter the processing information stage；
In the processing information stage, if pending information is related to accident, it is determined that the classification of described information, and institute is determined
State the rank and classification of accident；
According to the rank and classification and the classification of described information of the accident, template is guided and made a report in generation information processing
To guide operator on duty to carry out information processing, and related information distribution object, by the information transmission after processing to associated point
Send out object；
In the sink information stage, relative recording is generated for the information after processing.
2. according to the method described in claim 1, it is characterised in that whether the information for judging to be collected into needs to enter processing
Information phase, including：
The status attribute for the information being collected into by studying and judging, judges whether the information being collected into is related to accident, if so, really
Surely need to enter the processing information stage；
Otherwise, determine whether whether the information being collected into is related to any one affairs on duty, if so, determining to need to enter processing
Information phase；
It will determine to need the information into the processing information stage to send into pending message queue.
3. method according to claim 2, it is characterised in that whether the information that the judgement is collected into needs to enter processing
Before information phase, in addition to：
Information is collected using various ways, the various ways include phone, fax, short message, APP, in making a report on online at least
It is a kind of.
4. according to the method described in claim 1, it is characterised in that if the pending information is related to accident,
Before the classification for determining described information, in addition to：
Generation record on duty；
Judge whether pending information is related to accident, if uncorrelated, into the sink information stage.
5. method according to claim 4, it is characterised in that if the pending information is related to accident,
The classification of described information is determined, and determines the rank and classification of the accident, including：
If pending information is related to accident, it is determined that the classification of described information, the classification of described information includes reporting for the first time,
Continuous report and written instruction of leader；
If the classification of described information registers the element information of the accident to report for the first time, and according to the element information
Determine the rank and classification of the accident；
If the classification of described information is not reported for the first time, described information is associated with existing accident.
6. method according to claim 5, it is characterised in that the generation information processing, which is guided and makes a report on template, to be included：
By matching business scenario and prediction scheme, template is guided and made a report in generation information processing.
7. according to the method described in claim 1, it is characterised in that the information generation relative recording for after processing, bag
Include：
For the daily situation record on duty of the information generation after processing, judge whether corresponding accident terminates, if terminating,
File the related information of the accident.
8. a kind of guide processing system towards emergent information classification on duty, it is characterised in that including：
Information judge module, for collecting information phase, judges whether the information being collected into needs to enter processing information
Stage；
Message processing module, in the processing information stage, if pending information is related to accident, it is determined that the letter
The classification of breath, and determine the rank and classification of the accident；According to the rank and classification of the accident and described
The classification of information, generation information processing guides and made a report on template to guide operator on duty to carry out information processing, and related information point
Object is sent out, associated distribution object is given by the information transmission after processing；
Information taken module, in the sink information stage, relative recording to be generated for the information after processing.
9. it is a kind of towards emergent computer equipment on duty, it is characterised in that the computer equipment includes：Processor, storage
Device, bus and communication interface；
The memory is used to store computer executed instructions, and the processor is connected with the memory by the bus,
When the computer equipment is run, the computer executed instructions of memory storage described in the computing device, so that
The computer equipment is performed guides processing side as any one of claim 1-7 towards emergent information classification on duty
Method.
10. a kind of computer-readable recording medium for storing one or more programs, one or more of programs include calculating
Machine execute instruction, the computer executed instructions are when the computer equipment for being included processor, memory, bus and communication interface
During execution, make the moving emergency server perform as any one of claim 1-7 towards information on duty of meeting an urgent need
Classification guiding processing method.
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