CN106899485A - Service announcements method and apparatus - Google Patents
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- CN106899485A CN106899485A CN201510967567.0A CN201510967567A CN106899485A CN 106899485 A CN106899485 A CN 106899485A CN 201510967567 A CN201510967567 A CN 201510967567A CN 106899485 A CN106899485 A CN 106899485A
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- 230000005540 biological transmission Effects 0.000 claims description 7
- 238000006243 chemical reaction Methods 0.000 claims description 5
- 239000011159 matrix material Substances 0.000 claims description 3
- 235000012054 meals Nutrition 0.000 description 4
- 238000012986 modification Methods 0.000 description 3
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/51—Discovery or management thereof, e.g. service location protocol [SLP] or web services
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/21—Monitoring or handling of messages
- H04L51/224—Monitoring or handling of messages providing notification on incoming messages, e.g. pushed notifications of received messages
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/50—Network services
- H04L67/55—Push-based network services
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Abstract
The disclosure is directed to a kind of service announcements method and apparatus, wherein method includes:The notice request of the business of correspondence at least one that client sends is received, it is described to notify that request carries at least one business and distinguishes corresponding service identification;According to the service identification, the contact details of the corresponding user of at least one business are obtained respectively, and contacts the user according to the contact details carries out service announcements.The disclosure significantly improves the efficiency of service announcements.
Description
Technical field
This disclosure relates to network technology, more particularly to a kind of service announcements method and apparatus.
Background technology
With the development of network technology, user also gradually carries out miscellaneous service on the net.Such as, Yong Huke
With shopping on the web, take-away etc. is being suscribed on the net.Along with increasing for user's operational line, use is also occurred in that
In the dispatching person that miscellaneous service product is transmitted for user, such as, the courier of express delivery is sent, send the outer of take-away
The person of selling etc..Where the service product (such as, canteen or express delivery) of user to be sent to dispatching person user
Behind position, it usually needs notify user to take, dispatching person can be notified that the event referred to as business of user is led to
Know;And the product more than one user that in most cases dispatching person is dispensed, may dispense simultaneously many
The product of individual user, dispatching person will one by one notify user to take from oneself product, and efficiency is very low.
The content of the invention
To overcome problem present in correlation technique, the disclosure to provide a kind of service announcements method and apparatus,
To improve the efficiency of service announcements.
According to the first aspect of the embodiment of the present disclosure, there is provided a kind of service announcements method, including:
The notice request of the business of correspondence at least one that client sends is received, it is described to notify that request carries institute
State at least one business and distinguish corresponding service identification;
According to the service identification, the contact details of the corresponding user of at least one business are obtained respectively,
And service announcements are carried out according to the contact details contact user.
According to the second aspect of the embodiment of the present disclosure, there is provided a kind of service announcements method, including:
Receive the notification triggers of at least one business of correspondence;
According to the notification triggers, the notice for sending correspondence at least one business to service end is asked,
It is described to notify that request carries at least one business and distinguishes corresponding service identification, to cause the service
Holding the user for contacting at least one business according to service identification carries out service announcements.
According to the third aspect of the embodiment of the present disclosure, there is provided a kind of service announcements device, including:
Request receiving module, the notice request of the business of correspondence at least one for receiving client transmission,
It is described to notify that request carries at least one business and distinguishes corresponding service identification;
Performing module is notified, for according to the service identification, at least one business pair being obtained respectively
The contact details of the user for answering, and service announcements are carried out according to the contact details contact user.
According to the fourth aspect of the embodiment of the present disclosure, there is provided a kind of service announcements device, including:
Triggering receiver module, the notification triggers for receiving at least one business of correspondence;
Request sending module, for according to the notification triggers, being sent at least one described in correspondence to service end
The notice request of individual business, it is described to notify that request carries at least one business and distinguishes corresponding service identification,
To cause that the service end carries out service announcements according to the user that service identification contacts at least one business.
The technical scheme provided by this disclosed embodiment can include the following benefits:By receiving
When notice at least one business is asked, the user of contacted in parallel at least one business carries out business
Notify, relative to the mode for notifying one by one, significantly improve the efficiency of service announcements.
It should be appreciated that the general description of the above and detailed description hereinafter are only exemplary and explanatory
, the disclosure can not be limited.
Brief description of the drawings
Accompanying drawing herein is merged in specification and constitutes the part of this specification, shows and meets the present invention
Embodiment, and together with specification be used for explain principle of the invention.
Fig. 1 is the system architecture of the service announcements application according to an exemplary embodiment;
Fig. 2 is a kind of flow chart of the service announcements method according to an exemplary embodiment;
Fig. 3 is the flow chart of another service announcements method according to an exemplary embodiment;
Fig. 4 is the flow chart of another the service announcements method according to an exemplary embodiment;
Fig. 5 is the flow chart of another the service announcements method according to an exemplary embodiment;
Fig. 6 is a kind of structural representation of the service announcements device according to an exemplary embodiment;
Fig. 7 is the structural representation of another service announcements device according to an exemplary embodiment;
Fig. 8 is the structural representation of another the service announcements device according to an exemplary embodiment;
Fig. 9 is the structural representation of another the service announcements device according to an exemplary embodiment.
Specific embodiment
Here exemplary embodiment will be illustrated in detail, its example is illustrated in the accompanying drawings.Following
When description is related to accompanying drawing, unless otherwise indicated, the same numbers in different accompanying drawings represent same or analogous
Key element.Implementation method described in following exemplary embodiment does not represent the institute consistent with the present invention
There is implementation method.Conversely, they be only with it is being described in detail in such as appended claims, of the invention one
The example of the consistent apparatus and method of a little aspects.
The disclosure provide service announcements method, can be as shown in Figure 1 including client 11 and server
12 system is performed, as shown in figure 1, client 11 can show multiple business, such as example
Business 1, business 2, business 3, the client 11 may be located on the handheld terminal of dispatching person.Also,
Be sent to the corresponding service product of each business at user by the service announcements of the disclosure, i.e. dispatching person, needs
To notify that the corresponding customer service of each business has been completed by client 11;Such as, for taking out industry
Can be that dispatching person will point out user's meal of each order business to be sent to for business.
In order to realize above-mentioned service announcements, client 11 can perform the service announcements method of Fig. 2 examples
Flow, service end 12 can perform the flow of the service announcements method of Fig. 3 examples.
201st, the notification triggers of at least one business of correspondence are received.
202nd, according to the notification triggers, the notice for sending correspondence at least one business to service end please
Ask, it is described to notify that request carries at least one business and distinguishes corresponding service identification, it is described to cause
Service end carries out service announcements according to the user that service identification contacts at least one business.
301st, the notice request of the business of correspondence at least one that client sends is received, notice request is taken
Distinguish corresponding service identification with least one business.
302nd, according to the service identification, the contact of the corresponding user of at least one business is obtained respectively
Information, and service announcements are carried out according to contact details contact user.
Described with reference to Fig. 2 and Fig. 3, in step 201, client 11 can receive correspondence at least
One notification triggers of business.For example, the mode that dispatching person can manually trigger, clicks on and selects certain
Individual business, or, on the display interface of client 11, the corresponding display of each business one is used to touch
The button that request of sending out public notice sends, then dispatching person can manually select the corresponding trigger button of business, touches
Hair client 11 to service end 12 send to should business notice ask.Client's termination in this step
Notified triggering, what is referred to can be for dispatching person clicks trigger button, also, dispatching person can click on
Three business in the button of at least one business, such as Fig. 1 will carry out service announcements.
Optionally, dispatching person can one by one trigger each business, or also may be used when notification triggers are carried out
With the multiple business of disposable triggering.It is exemplary, such as, on the display interface of client 11, can be with
It is that each business corresponds to display one and is used for the button that trigger notice request sends respectively, dispatching person can be by
Individual business clicks on button triggering, such as, with the one of business of clicking trigger, or can one by one click on tactile
The multiple business of hair;Or, can also be and show that the similar functions of " key triggering " are pressed on interface
Button, dispatching person clicks on can trigger multiple business while carrying out notice request.
In step 202., client 11 sends to service end 12 and notifies request, and the notice asks to be used for
Indicate service end 12 carries out service announcements to the corresponding user of these business.Wherein, can be carried in request
Each business distinguishes corresponding service identification, by taking takeout service as an example, then on dispatching person's handheld terminal
Multiple business of the display of client 11, can be that each takes out order, then notify to be carried in request
Information for identifying order, such as order number.
Optionally, for multiple business, if to be that each business sends respectively corresponding for client 11
Request is notified, then the service identification of correspondence business is carried in each request;If client 11 is hair
One is sent to ask that for asking to notify multiple business, then the service identification of multiple business can be carried in asking.
Service end 12 can in step 301 receive the notice request of the transmission of client 11, the notice
Request corresponds at least one business, and when there is the corresponding notice of multiple business to ask, this multiple business can
To be multiple business of same client transmission, or can also be multiple industry that multiple client sends
Business.Also, in step 302, in order to carry out service announcements, service end to the corresponding user of each business
12 can obtain the corresponding user contact infonnation of business according to the service identification for notifying to be carried in request, and
According to contact details contacted in parallel, multiple user carries out service announcements.
For example, multiple take-away orders, dispatching person can be shown still by taking takeout service as an example, in client 11
After food delivery arrival, the corresponding trigger button of order for needing to notify can be clicked on, then client 11 can be with
The notice for sending these orders to service end 12 is asked, and the service identification carried in request can be order
Number.Service end 12 can obtain the contact method of the corresponding user of the order according to order number, here with connection
It is as a example by mode is cell-phone number.The cell-phone number that service end 12 can parallel dial the user of multiple orders is carried out
Notify, and the mode for notifying can be that " take-away that you order has been sent to, and please downstairs take for voice message
Meal ".Can be that the cloud call center of service end carries out the parallel calls of multiple users during specific implementation.
The service announcements mode of the present embodiment, can parallel initiate the notice to multiple business, can be parallel
The corresponding user of the multiple business of contact, relative to the contact that dispatching person in traditional approach wants per user, will
Significantly improve the efficiency of service announcements.
Fig. 4 illustrates another flow of the service announcements method of the disclosure, in the present example, in order to give
The apparent accurate prompting of user, which business also cause that user is better understood by current notifications is, clothes
Business end can will be prompted to information when pointing out user and refine.As shown in figure 4, the flow can
To be that service end is performed, can include:
In step 401, service end receives the notice request of client transmission, carries service identification.
For example, by taking takeout service as an example, in this step, service end 12 can receive client 11
The notice request of transmission, can carry multiple order numbers for taking out order in request.
In step 402, service end obtains the corresponding user's of multiple business respectively according to service identification
Contact details and business provider's information.
For example, service end can will carry out multiple orders of service announcements according to order number, respectively acquisition
The phone number of user, also, in this example, service end can also obtain business provider's information and carry
For the store information of carryout service, such as shop title " so-and-so steamed bun restaurant ".These phone numbers and shop
Paving information service end can just get when user assigns take-away order.
In step 403, business provider's information is converted to phonetic matrix by service end by text formatting.
For example, service end can carry out the form conversion of Text To Speech in this step.Such as, clothes are taken out
The store information of business can be stored with text formatting in service end, in this example, be converted Chinese idiom
Sound.Because follow-up need the store information for taking out user to be surely also prompted to user when user is pointed out,
Such as " take-away in the * * * shops that you order has been sent to, and please go downstairs pick-up ", wherein, " * * * shops "
Can be to enter row format in this step to be converted to, and its in above-mentioned prompt message in addition to shop
His information can be the voice for pre-setting, and user is carried out by adding the shop voice being converted to
Prompting.
In step 404, service end contacts multiple users and carries out service announcements according to contact details, and
Also simultaneously to business provider's information of user speech prompting correspondence business.
For example, for certain order, service end can dial its cell-phone number to the user for placing an order, and
After user receives calls, following voice message is carried out to user, and " take-away in the * * * shops that you order is
It is sent to, please go downstairs pick-up ", both pointed out user meal Delivered, and also pointed out to be which shop.
The service announcements method of the present embodiment, by when service announcements are carried out to user, to announcement information
Refined so that user can obtain in more detail accurately announcement information;Also, this example is used
The mode of text converting speech, can adapt to the different information of different business, using convenient.
Fig. 5 illustrates another flow of the service announcements method of the disclosure, in the present example, mainly
After service end carries out service announcements to user, how to client feedback service announcements result so that
Dispatching person understands whether each user receives service announcements in time by client.As shown in figure 5, should
Embodiment can include following flow, wherein, no longer describe in detail the step of have been noted above:
In step 501, client sends to service end and notifies request, carries service identification.
In step 502, service end obtains user contact infonnation and business provider letter according to service identification
Breath, and business provider information is carried out the conversion of text to voice.
In step 503, service end carries out business according to contact details and business provider information to user
Notify, such as, voice message is carried out to user, point out customer service to perform completion.
In step 504, service end judges whether user has got service announcements.
For example, service end can dial mobile phone to user, equally also it is able to detect that whether user answers
The mobile phone;When user has answered the mobile phone, notified to user's playing speech service.Therefore, service end
Can detect whether user has got the service announcements.
Exemplary, it can be assumed that user has answered service end and has dialed the phone of user mobile phone, and answers
Duration reaches 10 seconds, then can determine that user has got service announcements, such as, user has listened
Voice message, it is known that the take-away meal of oneself has been sent to.Again for example, it is also possible to assume that user is basic
Just do not receive calls, or, even if having answered phone, but it is only 2 seconds to answer duration, then may be used
To think that user does not get service announcements.
In this step, if judged result for user get to should business service announcements, can hold
Row step 505 and step 506;Otherwise, if judged result be user do not get to should business industry
Business notice, then can perform step 507 and step 508.
In step 505, service end notifies successful first state information to client feedback.
In step 506, client obtains user and has notified successfully, then according to first state information
Close to should business notice request function.
Such as, client can by should business notice request trigger button ash fall so that dispatching
Member is unable to reselection triggering, and harassing and wrecking, and button ash are caused to user so as to prevent dispatching person from repeating to dial
Fall it is also possible that dispatching person knows that the business has been notified successfully.
In step 507, service end notifies the second status information of failure to client feedback.
In step 506, client carries out notifying business again request according to the second status information
Prompting.Such as, dispatching person is prompted to, the user of some order does not receive calls, if dial again.
The mode pointed out to dispatching person can have various, such as, and can be by changing the corresponding trigger button of business
Color, represented with red and do not answered;Or, it is also possible to the word do not answered directly is shown on button
Prompting, etc. mode, such dispatching person can be knowing that certain order needs to notify again in time.
The service announcements method of the present embodiment, notifies the result of service announcements to client by by service end
End, and client carries out different promptings accordingly so that and dispatching person can timely recognize each industry
Whether the service announcements of business are received by user, and notify user again as soon as possible when not receiving.
Above-mentioned method is illustrated as a example by taking out example, but it is understood that, it is not limited to this
Application scenarios, other scenes can also apply the method, such as express delivery application etc..
In order to perform the service announcements method of the disclosure, the disclosure additionally provides service announcements device, as follows
Structure to the device is briefly described, and concrete principle can be combined referring to embodiment of the method.Such as Fig. 6
Shown, the service announcements device can apply to service end, can include:Request receiving module 61 and logical
Know performing module 62, wherein:
Request receiving module 61, the notice request of the business of correspondence at least one for receiving client transmission,
It is described to notify that request carries at least one business and distinguishes corresponding service identification;
Performing module 62 is notified, for according to the service identification, at least one business pair being obtained respectively
The contact details of the user for answering, and service announcements are carried out according to contact details contact user.
Further, may refer to shown in Fig. 7, the device of the service end can also include:Feedback of status
Module 63, for performing following at least one function:
For one of business, if detect user get to should business service announcements, to
The client feedback notifies successful first state information, to cause that it is described that the client closes correspondence
The notice request function of business;
Or, for one of business, if detect user do not get to should business business lead to
Know, then the second status information of failure is notified to the client feedback, to cause that the client is carried out
The prompting of request is notified the business again.
Further, the device can also include:Info conversion module 64.
Info conversion module 64, for according to the service identification, at least one business being obtained respectively
Corresponding business provider information, and the business provider information is converted into voice lattice by text formatting
Formula;
It is described notice performing module 62, be additionally operable to according to the contact details contact user carry out business lead to
When knowing, also to business provider's information of user speech prompting correspondence business.
Fig. 8 illustrates a kind of service announcements device for being applied to client, as shown in figure 8, the device can
To include:Triggering receiver module 81 and request sending module 82.
Triggering receiver module 81, the notification triggers for receiving at least one business of correspondence;
Request sending module 82, for according to the notification triggers, being sent described in correspondence at least to service end
One notice request of business, it is described to notify that request carries at least one business and distinguishes corresponding business
Mark, to cause that the service end enters industry according to the user that service identification contacts at least one business
Business is notified.
Further, as shown in figure 9, the device can include:
First state receiver module 83, for receiving the one of business of correspondence that the service end sends
First state information, the first state information is used to represent the service end to the corresponding use of the business
Family service announcements success;
First function management module 84, for according to the first state information, closing the correspondence business
Notice request function.
Further, the device can also include:Second state receiver module 85, for receiving the clothes
The one of status information of business second of correspondence that business end sends, second status information is used to represent institute
State service end and notify failure to the corresponding customer service of the business;
Second function management module 86, for according to second status information, performing to the business again
The secondary prompting for notifying to ask.
Those skilled in the art will readily occur to this after considering specification and putting into practice invention disclosed herein
Other embodiments of invention.The application is intended to any modification of the invention, purposes or adaptability
Change, these modifications, purposes or adaptations follow general principle of the invention and including this public affairs
Open undocumented common knowledge or conventional techniques in the art.Description and embodiments only by
It is considered as exemplary, true scope and spirit of the invention are pointed out by following claim.
It should be appreciated that the invention is not limited in be described above and be shown in the drawings it is accurate
Structure, and can without departing from the scope carry out various modifications and changes.The scope of the present invention is only by institute
Attached claim is limited.
Claims (13)
1. a kind of service announcements method, it is characterised in that including:
The notice request of the business of correspondence at least one that client sends is received, it is described to notify that request carries institute
State at least one business and distinguish corresponding service identification;
According to the service identification, the contact details of the corresponding user of at least one business are obtained respectively,
And service announcements are carried out according to the contact details contact user.
2. method according to claim 1, it is characterised in that contacted according to the contact details
The user is carried out after service announcements, is also included:
For one of business, if detect user get to should business service announcements, to
The client feedback notifies successful first state information, to cause that it is described that the client closes correspondence
The notice request function of business.
3. method according to claim 1, it is characterised in that contacting institute according to the contact details
After stating user and carrying out service announcements, also include:
For one of business, if detect user do not get to should business service announcements,
The second status information of failure is notified to the client feedback, to cause that the client is carried out to described
Business notifies the prompting of request again.
4. method according to claim 1, it is characterised in that methods described also includes:
According to the service identification, the corresponding business provider information of at least one business is obtained respectively,
And the business provider information is converted into phonetic matrix by text formatting;
When service announcements are carried out according to the contact details contact user, also to the user speech
Business provider's information of prompting correspondence business.
5. a kind of service announcements method, it is characterised in that including:
Receive the notification triggers of at least one business of correspondence;
According to the notification triggers, the notice for sending correspondence at least one business to service end is asked,
It is described to notify that request carries at least one business and distinguishes corresponding service identification, to cause the service
Holding the user for contacting at least one business according to service identification carries out service announcements.
6. method according to claim 5, it is characterised in that described correspondence is sent to service end
After the notice request of at least one business, also include:
Receive the first state information of the one of business of correspondence that the service end sends, first shape
State information is used to represent that the service end is notified successfully to the corresponding customer service of the business;
According to the first state information, the notice request function of the correspondence business is closed.
7. method according to claim 5, it is characterised in that described correspondence is sent to service end
After the notice request of at least one business, also include:
Receive the one of status information of business second of correspondence that the service end sends, second state
Information is used to represent that the service end notifies failure to the corresponding customer service of the business;
According to second status information, perform the prompting that request is notified the business again.
8. a kind of service announcements device, it is characterised in that including:
Request receiving module, the notice request of the business of correspondence at least one for receiving client transmission,
It is described to notify that request carries at least one business and distinguishes corresponding service identification;
Performing module is notified, for according to the service identification, at least one business pair being obtained respectively
The contact details of the user for answering, and service announcements are carried out according to the contact details contact user.
9. device according to claim 8, it is characterised in that also include:
Feedback of status module, for performing following at least one function:
For one of business, if detect user get to should business service announcements, to
The client feedback notifies successful first state information, to cause that it is described that the client closes correspondence
The notice request function of business;
Or, for one of business, if detect user do not get to should business business lead to
Know, then the second status information of failure is notified to the client feedback, to cause that the client is carried out
The prompting of request is notified the business again.
10. device according to claim 8, it is characterised in that also include:
Info conversion module, for according to the service identification, at least one business pair being obtained respectively
The business provider's information answered, and the business provider information is converted into phonetic matrix by text formatting;
The notice performing module, is additionally operable to carrying out business according to the contact details contact user
During notice, also to business provider's information of user speech prompting correspondence business.
A kind of 11. service announcements devices, it is characterised in that including:
Triggering receiver module, the notification triggers for receiving at least one business of correspondence;
Request sending module, for according to the notification triggers, being sent at least one described in correspondence to service end
The notice request of individual business, it is described to notify that request carries at least one business and distinguishes corresponding business mark
Know, to cause that the service end carries out business according to the user that service identification contacts at least one business
Notify.
12. devices according to claim 11, it is characterised in that also include:
First state receiver module, for receiving the one of business of correspondence that the service end sends the
One status information, the first state information is used to represent the service end to the corresponding user of the business
Service announcements success;
First function management module, for according to the first state information, closing the correspondence business
Notify request function.
13. devices according to claim 11, it is characterised in that also include:
Second state receiver module, for receiving the one of business second of correspondence that the service end sends
Status information, second status information is used to represent the service end to the corresponding user's industry of the business
Business notifies failure;
Second function management module, for according to second status information, performing to the business again
Notify the prompting of request.
Priority Applications (2)
Application Number | Priority Date | Filing Date | Title |
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CN202011445398.1A CN112492043A (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
CN201510967567.0A CN106899485B (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
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CN201510967567.0A CN106899485B (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
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CN202011445398.1A Division CN112492043A (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
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CN106899485A true CN106899485A (en) | 2017-06-27 |
CN106899485B CN106899485B (en) | 2020-10-30 |
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CN201510967567.0A Active CN106899485B (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
CN202011445398.1A Pending CN112492043A (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
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CN202011445398.1A Pending CN112492043A (en) | 2015-12-21 | 2015-12-21 | Service notification method and device |
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CN112492043A (en) | 2021-03-12 |
CN106899485B (en) | 2020-10-30 |
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