CN104135515A - A method and a device for providing a service - Google Patents
A method and a device for providing a service Download PDFInfo
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- CN104135515A CN104135515A CN201410361157.7A CN201410361157A CN104135515A CN 104135515 A CN104135515 A CN 104135515A CN 201410361157 A CN201410361157 A CN 201410361157A CN 104135515 A CN104135515 A CN 104135515A
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- user
- service
- isp
- request information
- service request
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
- H04W4/029—Location-based management or tracking services
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/02—Services making use of location information
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
- H04W4/12—Messaging; Mailboxes; Announcements
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- Engineering & Computer Science (AREA)
- Computer Networks & Wireless Communication (AREA)
- Signal Processing (AREA)
- Telephonic Communication Services (AREA)
- Information Transfer Between Computers (AREA)
Abstract
The invention provides a method and a device for providing a service. The method for providing a service includes: receiving a service request message, in which current location information of a user and a service type required for the user are carried; looking up, according to the service request message, contact information of a service provider who can provide the service type in a range specified by the location information; and sending user information to the service provider according to the contact information of the service provider, and providing, by the service provider, the service to the user according to the user information. According to the method for providing a service provided by embodiments of the invention, it can be ensured that the user is able to acquire the required service in the shortest time, which improves service efficiency and enhances user experience.
Description
Technical field
The present invention relates to information on services field, particularly relate to a kind of service providing method and device.
Background technology
Along with the develop rapidly of intelligent terminal and mechanics of communication, people are more and more accustomed to exchanging by terminal, and are more and more accustomed to obtaining daily life, the study relevant information of even working by terminal.For example, when user need to send out express delivery, can contact courier by terminal and collect express delivery.Again for example, when user need to order takeaway, take away service available by terminal, to contact the attendants such as dining room.
But, in prior art, when user needs certain service, if the contact method that can provide the service of this kind of service that personnel are provided is not provided in advance, only can obtain by common query mechanism.And, the service that attendant corresponding to contact method who gets by this kind of mode may not provide user to need in time.For example, user need to send out express delivery, and by common query mechanism, gets certain courier's phone.After but phone contacts this courier, know that the positional distance user at this current place of courier is far away, pickup in time, and send express delivery.Now, if user be badly in need of to send express delivery, need to again inquire about other couriers' phone, and can not guarantee that courier corresponding to contact method who again inquires can collect express delivery in time, and send express delivery for user.
To sum up, in prior art, when user needs certain service, need the contact details of the prior storage service provider of user or ISP's contact details are inquired about, complex operation step is complicated.And, in prior art, cannot according to user profile for user provide can be in time the ISP's of user's service contact details, reduce user and experience.
In prior art, mention, when user needs certain service, need the contact details of the prior storage service provider of user or ISP's contact details are inquired about, complex operation step is complicated.And, in prior art, cannot according to user profile for user provide can be in time the ISP's of user's service contact details, reduce user and experience.
For solving the problems of the technologies described above, the embodiment of the present invention provides a kind of service providing method, and Fig. 1 shows the process chart of the service providing method that is applied to according to an embodiment of the invention server one side.Referring to Fig. 1, this flow process at least comprises that step S102 is to step S106.
Step S102, reception service request information, wherein, carry the current positional information of user and required service type in service request information.
Step S104, according to service request information, search in positional information specified scope, the ISP's of COS contact details can be provided.
Step S106, according to ISP's contact details, send user profile to ISP, by ISP, according to user profile, to user, provide service, wherein, in user profile, carry service request information and user's contact details.
According to the embodiment of the present invention, can receive service request information, wherein, in service request information, carry the current positional information of user and required service type.After receiving service request information, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.Afterwards, according to ISP's contact details, send user profile to ISP, by ISP, according to user profile, to user, provide service.In prior art, when user serves at needs, only can be according to the ISP's of prior existence contact details or the ISP's who inquires contact details contact service supplier, and the ISP who relates to by prior art can not guarantee in time for user provides required service.Therefore, the service providing method of prior art is concerning user, and operating procedure complexity is loaded down with trivial details, and can not reach expeditiously the object of obtaining required service.And the embodiment of the present invention is after receiving service request information, can search in specified scope according to the positional information in service request information, the ISP's of user's required service contact details can be provided, and user profile is sent to ISP, by ISP's active contact user, for user provides service.Therefore, the service providing method providing according to the embodiment of the present invention, can avoid user to search the complex operations of ISP's contact method, and automatically for finding, user can for user, provide in time the ISP's of service contact method according to user's positional information, guarantee that user can obtain required service within the shortest time, improve efficiency of service, and promote user's experience.
Above mention, in the embodiment of the present invention, find in positional information specified scope, after ISP's the contact details of user's required service type can be provided, the user profile that carries service request information and user's contact details is sent to ISP.For assurance user can know that service request information has been sent to ISP in time, preferably, the embodiment of the present invention is sending user profile to ISP, sends receipt message to user.
For example, when receiving service request information, while knowing that according to service request information the current positional information of user is No. 16, five wife and children building, Hong Cheng community, road junction, and know that user's required service type is that McDonald sends outside, according to service request information, find that to take user's positional information be the center of circle, in the circular scope that radius is 5 kilometers, can provide the contact method that the McDonald sending outside sends personnel outside to be: John, phone 133-XXXX-YYYY.Transmission carries service request information and user's the user profile of contact details to John.Afterwards, send receipt message to user, for user, know that user profile has been sent to John.
When sending receipt message to user, in the embodiment of the present invention, can be to user, to send receipt message according to sending user profile to ISP's success or failure., when sending user profile to ISP's success, " your McDonald sends service outside and successfully places an order can to send following receipt message, please guarantee that mobile phone electric weight is sufficient, to receive the Electricity Federation of sending personnel John outside ", otherwise, when causing sending due to problems such as network problem or the system failures when failed, " ordering system is busy can to send following receipt message, the service of sending outside that you need fails and is sent to the personnel of sending outside, we will be after 3 minutes, the McDonald that again sends you sends service outside to sending personnel outside, and again feed back receipt message to you after sending ", or can send following receipt message " Network Abnormal, the service of sending outside that you need fails and is sent to the personnel of sending outside, would you please resend and send service request outside ".
In addition, in the embodiment of the present invention, can also be only when sending user profile to ISP's success, send receipt message to user, if user does not at the appointed time receive receipt message in (as 5 minutes), can determine that user profile is sent to ISP's failure.
In the embodiment of the present invention, the ISP's who finds contact details, and/or be sent to ISP's user's contact details, can be can relate to ISP and/or user's information arbitrarily.For example, contact details can be concrete contact method (as telephone number, micro-signal code, Fetion number and QQ (chat software of Tengxun) numbers), can also be the information such as address, network address, Email and name of contact person.For example, the contact details that are sent to the user who carries in ISP's user profile can comprise user's name, user's telephone number and user's address.When ISP provides service to user, can get in touch according to user's telephone number and user, being defined as user provides the time of service, can determine that whether current talking object is the user who needs service according to user's name, and can provide service (get express delivery as visited, send and take out to user) for user according to user's address.
According to the introduction of the service providing method above embodiment of the present invention being provided, can know, COS in the embodiment of the present invention can be can provide the COS of making house calls arbitrarily, as sent service, household electrical appliances repair service and house cleaning service etc. outside in Courier Service, meal.In addition, the COS in the embodiment of the present invention can also be that other provide the COS of service without visiting.For example, according to the service request information receiving, determine that user need to predetermined dining room, can determine in customer position information specified scope, dining room that can predetermined seats in a restaurant, and send user profile to service staff, so that attendant and user contact the time of determining predetermined seats in a restaurant, the information such as number of meals.
Therefore, the service providing method of the embodiment of the present invention can provide the service providing method for many services type for user, avoid user to fail to store in advance ISP's the contact method of required service and/or the ISP who finds cannot provide service in time, cause user to obtain related service by the loaded down with trivial details operating procedure of complexity, cannot obtain in time the problem of related service, promote user and experience.
In the service providing method of above introducing, after receiving service request information, the embodiment of the present invention finds ISP's contact details according to service request information, and sends user profile to ISP according to the ISP's who finds contact details.Afterwards, by ISP, according to user profile, to user, provide service.Now introduce the another kind of service providing method that the embodiment of the present invention provides.Fig. 2 shows the another kind of according to an embodiment of the invention process chart that is applied to the service providing method of server one side.Referring to Fig. 2, this flow process at least comprises that step S202 is to step S206.
Step S202, reception service request information, wherein, carry the current positional information of user and required service type in service request information.
Step S204, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.
Step S206, return and acknowledge message to user, wherein, in response message, carry ISP's contact details.
According to the embodiment of the present invention, can receive service request information, wherein, in service request information, carry the current positional information of user and required service type.After receiving service request information, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.Afterwards, return carry ISP contact details acknowledge message to user.In prior art, when user fails to store in advance the ISP's of user's required service contact method, only can provide the ISP's of required service contact method at common query structure query, and cannot guarantee that ISP corresponding to contact method who inquires can be in time for user provides service.And the embodiment of the present invention can be current according to the user in the service request information receiving positional information find in positional information specified scope, the ISP's of COS contact details can be provided for user, and be back to user, solve user in prior art and initiatively searched ISP's contact method, cause rapidly and efficiently finding can be in time for user provides the ISP's of service the problem of contact method, promote user and experience.
The service providing method of introducing in flow chart shown in Fig. 1 and Fig. 2, after finding ISP's contact details, sends respectively user profile to ISP, and the contact details that send ISP are to user.Preferably, the embodiment of the present invention can also be by the service providing method combination shown in Fig. 1 and Fig. 2.Fig. 3 shows the process chart of the service providing method that is applied to server one side in accordance with a preferred embodiment of the present invention.Referring to Fig. 3, this flow process at least comprises that step S302 is to step S308.
Step S302, reception service request information, wherein, carry the current positional information of user and required service type in service request information.
Step S304, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.
Step S306, according to ISP's contact details, send user profile to ISP, by ISP, according to user profile, to user, provide service, wherein, in user profile, carry service request information and user's contact details.
Step S308, return and acknowledge message to user, wherein, in response message, carry ISP's contact details.
It should be noted that, flow chart as shown in Figure 3, step S306 and step S308 there is no fixing sequencing.That is, can be first to perform step S306, then perform step S308, can be first to perform step S308, then perform step S306, can also be that step S306 and step S308 carry out simultaneously.In this example, for convenience of introducing, after step S308 is placed in to step S306.
In the embodiment of the present invention, example handling process as shown in Figure 3, after finding ISP's contact details, ISP's contact details are sent to user, waiting for that ISP initiatively contacts with user, with the service that provides user to need, avoid user to get the service needing, when carrying out the operation of various complexity, avoid because the ISP's current business finding is more, cannot be in time for providing in service or the scheduled time, user cannot provide service (as receive user profile cannot provide service for user the same day) for user, and cannot inform in time that user cannot provide the problem of the information of service in time for user.
And, handling process as shown in Figure 3, after the ISP's who finds contact details, user's contact details can be sent to ISP, so that ISP can initiatively contact with user, for user provides required service, save the operating procedure that user obtains required service, promote user and experience.
Introduced the service providing method that is applied to server one side above, existing based on same inventive concept, a kind of service providing method of the user's of being applied to one side is provided.Fig. 4 shows the process chart of the service providing method that is applied to according to an embodiment of the invention user's one side.Referring to Fig. 4, this flow process at least comprises that step S402 is to step S404.
Step S402, determine user's required service type, and obtain the current positional information of user.
Step S404, transmission service request information are to server, wherein, in service request information, carry positional information and COS, by server, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided, for ISP, provide service for user.
According to the embodiment of the present invention, can determine user's required service type, and obtain the current positional information of user, afterwards, send service request information to server.Wherein, in service request information, carry positional information and COS, by server, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided, for ISP, provide service for user.Therefore, service providing method according to the embodiment of the present invention, can solve in prior art, when user serves at needs, only can be according in advance coarse ISP's contact details or the ISP's who inquires contact details contact service supplier's problem, and in solution prior art, the ISP who relates to by said method is because the problems such as distance cannot provide the problem of service in time for user, reaches according to user's positional information, automatically to find appropriate services supplier and rapidly and efficiently provide the beneficial effect of service for user.
As shown in the step S402 in Fig. 4, the embodiment of the present invention is determined the COS that user is required, and obtains the current positional information of user.Preferably, in the embodiment of the present invention, demonstration and COS be acquisition of information interface one to one.When at acquisition of information interface, receive from user triggering command time, determine that be user's required service type with reception from COS corresponding to the acquisition of information interface of user's triggering command.When definite user's required service type, and obtain the current positional information of user, the service request information that transmission carries user's required service type and current location information is to server.Whois lookup in positional information specified scope, the ISP's of COS contact details can be provided, and the user profile that carries user's required service type and positional information is sent to ISP.Afterwards, for guaranteeing, when ISP's heavy traffic, cannot to inform in time that user can not provide the message of service in time, and for guaranteeing that user can obtain required service in time, preferably, the embodiment of the present invention receives the response message from server.Wherein, response message comprises ISP's contact details.When required service time limit of user requires tightlyer, or user do not receive required service for a long time, and user can contact according to the contact details of the ISP in response message and ISP.
Summary of the invention
In view of the above problems, the present invention has been proposed to provide a kind of service providing method that overcomes the problems referred to above or address the above problem at least in part and corresponding device.
According to one aspect of the present invention, a kind of service providing method is provided, comprising: receive service request information, wherein, in described service request information, carry the current positional information of user and required service type; According to described service request information, search in described positional information specified scope, the ISP's of described COS contact details can be provided; According to described ISP's contact details, send user profile to described ISP, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
Alternatively, according to described ISP's contact details, send user profile to after described ISP, also comprise: send receipt message to described user, for described user, know that described user profile has been sent to described ISP.
Alternatively, described contact details comprise following one of at least: concrete contact method, address, network address, Email, name of contact person.
Alternatively, described COS at least comprises one of following: Courier Service; Meal is sent service outside; Household electrical appliances repair service; House cleaning service.
According to another aspect of the present invention, a kind of service providing method is also provided, comprising: receive service request information, wherein, in described service request information, carry the current positional information of user and required service type; According to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided; Return and acknowledge message to described user, wherein, in described response message, carry described ISP's contact details.
According to another aspect of the present invention, a kind of service providing method is also provided, comprising: determine user's required service type, and obtain the current positional information of described user; Send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
Alternatively, send service request information to server, also comprise: receive the response message from server, wherein, described response message comprises described ISP's contact details.
Alternatively, described definite user's required service type, comprising: demonstration and described COS be acquisition of information interface one to one; When described acquisition of information interface receives the triggering command from described user, determine that the COS corresponding with the acquisition of information interface of the described triggering command of reception is described user's required service type.
Alternatively, described contact details comprise following one of at least: concrete contact method, address, network address, Email, name of contact person.
Alternatively, described COS at least comprises one of following: Courier Service; Meal is sent service outside; Household electrical appliances repair service; House cleaning service.
According to another aspect of the present invention, a kind of service providing apparatus is also provided, comprising: receiver module, be configured to receive service request information, wherein, in described service request information, carry the current positional information of user and required service type; Search module, be configured to search in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information; Sending module, be configured to send user profile to described ISP according to described ISP's contact details, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
Alternatively, described sending module is also configured to: send receipt message to described user, for described user, know that described user profile has been sent to described ISP.
According to another aspect of the present invention, a kind of service providing apparatus is also provided, comprising: receiver module, be configured to receive service request information, wherein, in described service request information, carry the current positional information of user and required service type; Search module, be configured to find in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information; Sending module, is configured to return and acknowledges message to described user, wherein, carries described ISP's contact details in described response message.
According to another aspect of the present invention, a kind of service providing apparatus is also provided, comprising: determination module, is configured to determine the required COS of user; Acquisition module, is configured to obtain the current positional information of described user; Sending module, be configured to send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
Alternatively, described service providing apparatus also comprises: receiver module, be configured to receive the response message from server, and wherein, described response message comprises described ISP's contact details.
Alternatively, described service providing apparatus also comprises: display module, is configured to demonstration and described COS acquisition of information interface one to one; Described receiver module, is also configured to receive the triggering command from described user at described acquisition of information interface; Described determination module, is also configured to described receiver module while receiving described triggering command, determines that the COS corresponding with the acquisition of information interface of the described triggering command of reception is described user's required service type.
According to the embodiment of the present invention, can receive service request information, wherein, in service request information, carry the current positional information of user and required service type.After receiving service request information, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.Afterwards, according to ISP's contact details, send user profile to ISP, by ISP, according to user profile, to user, provide service.In prior art, when user serves at needs, only can be according to the ISP's of prior existence contact details or the ISP's who inquires contact details contact service supplier, and the ISP who relates to by prior art can not guarantee in time for user provides required service.Therefore, the service providing method of prior art is concerning user, and operating procedure complexity is loaded down with trivial details, and can not reach expeditiously the object of obtaining required service.And the embodiment of the present invention is after receiving service request information, can search in specified scope according to the positional information in service request information, the ISP's of user's required service contact details can be provided, and user profile is sent to ISP, by ISP's active contact user, for user provides service.Therefore, the service providing method providing according to the embodiment of the present invention, can avoid user to search the complex operations of ISP's contact method, and automatically for finding, user can for user, provide in time the ISP's of service contact method according to user's positional information, guarantee that user can obtain required service within the shortest time, improve efficiency of service, and promote user's experience.
Above-mentioned explanation is only the general introduction of technical solution of the present invention, in order to better understand technological means of the present invention, and can be implemented according to the content of specification, and for above and other objects of the present invention, feature and advantage can be become apparent, below especially exemplified by the specific embodiment of the present invention.
According to the detailed description to the specific embodiment of the invention by reference to the accompanying drawings below, those skilled in the art will understand above-mentioned and other objects, advantage and feature of the present invention more.
Accompanying drawing explanation
By reading below detailed description of the preferred embodiment, various other advantage and benefits will become cheer and bright for those of ordinary skills.Accompanying drawing is only for the object of preferred implementation is shown, and do not think limitation of the present invention.And in whole accompanying drawing, by identical reference symbol, represent identical parts.In the accompanying drawings:
Fig. 1 shows the process chart of the service providing method that is applied to according to an embodiment of the invention server one side;
Fig. 2 shows the another kind of according to an embodiment of the invention process chart that is applied to the service providing method of server one side;
Fig. 3 shows the process chart of the service providing method that is applied to server one side in accordance with a preferred embodiment of the present invention;
Fig. 4 shows the process chart of the service providing method that is applied to according to an embodiment of the invention user's one side;
Fig. 5 shows the process chart of service providing method in accordance with a preferred embodiment of the present invention;
Fig. 6 shows the interface schematic diagram of selection COS in accordance with a preferred embodiment of the present invention;
Fig. 7 shows the interface schematic diagram of demonstration express delivery pickup Service Detail in accordance with a preferred embodiment of the present invention;
Fig. 8 shows the interface schematic diagram of display user's information in accordance with a preferred embodiment of the present invention;
Fig. 9 shows the interface schematic diagram that acknowledges message to user's (being Mr. Wang) that returns in accordance with a preferred embodiment of the present invention;
Figure 10 shows the interface schematic diagram of demonstration receipt message in accordance with a preferred embodiment of the present invention;
Figure 11 shows the structural representation of the service providing apparatus that is applied to according to an embodiment of the invention server one side;
Figure 12 shows the structural representation of the service providing apparatus that is applied to according to an embodiment of the invention user's one side; And
Figure 13 shows the structural representation of the service providing apparatus that is applied to user's one side in accordance with a preferred embodiment of the present invention.
Embodiment
The algorithm providing at this is intrinsic not relevant to any certain computer, virtual system or miscellaneous equipment with demonstration.Various general-purpose systems also can with based on using together with this teaching.According to description above, it is apparent constructing the desired structure of this type systematic.In addition, the present invention is not also for any certain programmed language.It should be understood that and can utilize various programming languages to realize content of the present invention described here, and the description of above language-specific being done is in order to disclose preferred forms of the present invention.
Embodiment mono-
For the service providing method that above each preferred embodiment provides is set forth clearlyer, the existing service providing method embodiment of the present invention being provided with a preferred embodiment is introduced.Fig. 5 shows the process chart of service providing method in accordance with a preferred embodiment of the present invention.Referring to Fig. 5, this flow process at least comprises that step S502 is to step S512.In this example, for handling process is introduced more short and sweetly, user is set to Mr. Wang.
Step S502, determine that the COS that Mr. Wang needs is Courier Service, and obtain the current positional information of Mr. Wang.
Particularly, Fig. 6 shows the interface schematic diagram of selection COS in accordance with a preferred embodiment of the present invention.Referring to Fig. 6, in the interface display of selecting COS in COS acquisition of information interface one to one.In this example, it is button as shown in Figure 6 that configuration information is obtained interface.User can determine required service type by clicking the OptionButton at interface.That is, gear locates to receive the triggering command from user at acquisition of information interface (being the button shown in Fig. 6), determines that the COS corresponding with the acquisition of information interface that receives triggering command is the required COS of user.
As shown in Figure 6, this preferred embodiment can select interface that conventional COS is provided in COS, as express delivery pickup, take-away, electric appliances service, dining room reservation, cleaning service and part-timer etc.In addition, user can, by clicking " showing more COS " button, check more COS.Preferably, in this example, user, at interface as shown in Figure 6, can get back to Previous Menu by clicking the arrow in the upper left corner, interface, can also to display interface, arrange by the top-right button (being top-right three the vertically disposed icons of stain of Fig. 6) that arranges in interface.The conventional COS of user is for example set, or is arranged on how many COS of display interface demonstration of COS, as arranged, show 6 kinds of COS, interface as shown in Figure 6.
Step S504, transmission service request information are to server.
Particularly, in this example, be sent to the request message of server except carrying the current positional information of Mr. Wang (being the user in this example) and COS (express delivery pickup), can also carry about the more detailed information of user's required service.As Fig. 7 shows the interface schematic diagram of demonstration express delivery pickup Service Detail in accordance with a preferred embodiment of the present invention.After Mr. Wang is selected Courier Service, interface jumps to surface chart as shown in Figure 7.User can fill at this interface about the more detailed information of required service, so that ISP provides more thorough careful service for user.For example, Mr. Wang determines that at interface as shown in Figure 7 the express delivery in this required express delivery pickup service is domestic express mail, and to need the package quantity sending be 3, and the type of goods in parcel is food.
Step S506, server receive service request information, and find in the current positional information specified scope of Mr. Wang, the courier Wu's two of Courier Service contact details can be provided according to service request information.
In step S506, when according to the service request information receiving, determine that the current positional information of Mr. Wang is that mansion 27 floor are had a look on Bei Tucheng road, Haidian District for No. 2X.According to this positional information, find and take this positional information as the center of circle, (being in specified scope) courier Wu's two nearest apart from the positional information of Mr. Wang contact details in circular scope that radius is 5 kilometers.
Step S508, according to Wu two contact details, send Mr. Wang user profile to Wu two, by Wu two, according to user profile, to Mr. Wang, provide service.
Particularly, Fig. 8 shows the interface schematic diagram of display user's information in accordance with a preferred embodiment of the present invention.Referring to Fig. 8, after finding courier Wu two contact method, user profile is sent to courier Wu two.Courier Wu two knows that address name is Mr. Wang, and subscriber phone is 133XXXXYYYY, and knows that the parcel of Mr. Wang is 3, and the type of goods of parcel is food, and courier Wu two can contact by subscriber phone and Mr. Wang, determines the pickup time.And, because the type of goods of the parcel of Mr. Wang is food, can also know whether the parcel of Mr. Wang is feared by phone and be extruded.If parcel is feared extruding, the pickup of can visiting in a little later time, avoids other user's parcels to cause damage to the parcel of Mr. Wang.
Step S510, return and acknowledge message to Mr. Wang, wherein, in response message, carry ISP's contact details.
From introducing of above flow chart shown in Fig. 3 being carried out, step S508 and step S510 there is no fixing execution sequence, in this example, succinct for introducing, and first perform step S508, secondly, and execution step S510.
Fig. 9 shows the interface schematic diagram that acknowledges message to user's (being Mr. Wang) that returns in accordance with a preferred embodiment of the present invention.Referring to Fig. 9, in finding Mr. Wang current location information specified scope, courier Wu two the contact details of express delivery pickup service can be provided after, returning to response message " is No. 09 courier Wu two (contact methods: 123-3221-00XX) by what express delivery pickup service was provided for you.Please keep your mobile phone unimpeded, courier Wu two will contact with you in the near future " to Mr. Wang.Mr. Wang can wait for that courier Wu two and he contact, can also initiatively contact with courier Wu two according to the contact method of courier Wu two in response message, avoid due to courier's heavy traffic cannot be in time and Mr. Wang get in touch, cause the express delivery of incuring loss through delay Mr. Wang to send, promote user and experience.
In addition, as shown in Figure 9, in this example, can also below interface, show " continuing to send express delivery " button, when Mr. Wang, click this button, can return to express delivery pickup service interface as shown in Figure 7, continue to obtain the service of " express delivery pickup ".
Step S512, transmission receipt message are to Mr. Wang, and flow process finishes.
As Figure 10 shows the interface schematic diagram of demonstration receipt message in accordance with a preferred embodiment of the present invention.When the user profile that sends Mr. Wang according to courier Wu two contact details is to courier Wu two, return to receipt message " distinguished user; the express delivery pickup service that you select successfully places an order; please keep your mobile phone unimpeded; so that courier contacts with you " and, to Mr. Wang, so that Mr. Wang is known user profile, be sent to courier Wu two.Note that in embodiments of the invention herein and can only comprise in step S510 and step S512, the present invention is not restricted this.
Flow chart shown in Fig. 5 has been shown the handling process of the service providing method of a preferred embodiment of the invention.In addition, in the embodiment of the present invention, after user gets required service, can also evaluate ISP, for other users, before using required service, understand in further detail ISP to select to be applicable to the ISP of oneself, and user can make ISP know the weak point to user's service to ISP's evaluation, to improve, for user provides the service of high-efficiency high-quality more.For example, shown in Fig. 9 in accordance with a preferred embodiment of the present invention return to the interface schematic diagram that acknowledges message to user's (being Mr. Wang) in mention, that provide express delivery pickup service for Mr. Wang is No. 09 courier Wu two, Mr. Wu, after getting required service, can arrive the express company website at courier Wu two places and evaluate marking for courier Wu two.For example:
No. 09 courier Wu two
Attitude: five stars (five stars of full marks):
Service rate: four stars (five stars of full marks);
User thinks word: crushed for preventing the biscuit that I send, specially a little later pickup, is placed on my parcel topmost, and some is slow to cause service rate, but attitude is very good, favorable comment.
Evaluation according to Mr. Wang to No. 09 courier Wu two, other users can know that this courier's attitude is good, for user considers.When other users need express delivery pickup service, and when the ISP's who gets contact details are evaluated bad courier's contact details for courier Wu two contact details and another, other users can select the more outstanding courier Wu two of attitude.
Service providing method based on above each preferred embodiment provides, based on same inventive concept, the embodiment of the present invention provides a kind of service providing apparatus that is applied to server one side, to realize the service providing method that is applied to server one side.
Figure 11 shows the structural representation of the service providing apparatus that is applied to according to an embodiment of the invention server one side.Referring to Figure 11, the service providing apparatus of the embodiment of the present invention at least comprises: receiver module 1110, search module 1120 and sending module 1130.
Now introduce each device of the service providing apparatus that is applied to server one side or the function of composition and the annexation between each several part of the embodiment of the present invention:
Receiver module 1110, is configured to receive service request information, wherein, carries the current positional information of user and required service type in service request information.
Search module 1120, be coupled with receiver module 1110, be configured to search in positional information specified scope, the ISP's of COS contact details can be provided according to service request information.
Sending module 1130, with search module 1120 and be coupled, be configured to send user profile to ISP according to ISP's contact details, by ISP, according to user profile, to user, provide service, wherein, in user profile, carry service request information and user's contact details.
In a preferred embodiment, sending module 1130 is also configured to: send receipt message to user, for user, know that user profile has been sent to ISP.
Service providing apparatus in accordance with another embodiment of the present invention, each device of the service providing apparatus shown in Figure 11 or the function of composition and the annexation between each several part can also be:
Receiver module 1110, is configured to receive service request information, wherein, carries the current positional information of user and required service type in service request information;
Search module 1120, be coupled with receiver module 1110, be configured to find in positional information specified scope, the ISP's of COS contact details can be provided according to service request information;
Sending module 1130, is coupled with searching module 1120, is configured to return acknowledge message to user, wherein, carries ISP's contact details in response message.
Service providing method based on above each preferred embodiment provides, based on same inventive concept, the embodiment of the present invention provides a kind of service providing apparatus of the user's of being applied to one side, to realize the service providing method that is applied to user's one side.
Figure 12 shows the structural representation of the service providing apparatus that is applied to according to an embodiment of the invention user's one side.Referring to Figure 12, the service providing apparatus of the embodiment of the present invention at least comprises: determination module 1210, acquisition module 1220 and sending module 1230.
Now introduce each device of the service providing apparatus that is applied to user's one side or the function of composition and the annexation between each several part of the embodiment of the present invention:
Determination module 1210, is coupled with sending module 1230, is configured to determine the required COS of user.
Acquisition module 1220, is coupled with sending module 1230, is configured to obtain the current positional information of user.
Sending module 1230, be coupled respectively with determination module 1210 and acquisition module 1220, be configured to send service request information to server, wherein, in service request information, carry positional information and COS, by server, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided, for ISP, provide service for user.
Figure 13 shows the structural representation of the service providing apparatus that is applied to user's one side in accordance with a preferred embodiment of the present invention, and referring to Figure 13, the service providing apparatus of this preferred embodiment also comprises:
Receiver module 1240, is coupled with determination module 1210, is configured to receive the response message from server, and wherein, response message comprises ISP's contact details.
In a preferred embodiment, service providing apparatus also comprises:
Display module 1250, is configured to demonstration and COS acquisition of information interface one to one;
Receiver module 1240, is also configured to receive the triggering command from user at acquisition of information interface;
Determination module 1210, is also configured to receiver module while receiving triggering command, determines that the COS corresponding with the acquisition of information interface of reception triggering command is user's required service type.
According to the combination of above-mentioned any one preferred embodiment or a plurality of preferred embodiments, the embodiment of the present invention can reach following beneficial effect:
According to the embodiment of the present invention, can receive service request information, wherein, in service request information, carry the current positional information of user and required service type.After receiving service request information, according to service request information, find in positional information specified scope, the ISP's of COS contact details can be provided.Afterwards, according to ISP's contact details, send user profile to ISP, by ISP, according to user profile, to user, provide service.In prior art, when user serves at needs, only can be according to the ISP's of prior existence contact details or the ISP's who inquires contact details contact service supplier, and the ISP who relates to by prior art can not guarantee in time for user provides required service.Therefore, the service providing method of prior art is concerning user, and operating procedure complexity is loaded down with trivial details, and can not reach expeditiously the object of obtaining required service.And the embodiment of the present invention is after receiving service request information, can search in specified scope according to the positional information in service request information, the ISP's of user's required service contact details can be provided, and user profile is sent to ISP, by ISP's active contact user, for user provides service.Therefore, the service providing method providing according to the embodiment of the present invention, can avoid user to search the complex operations of ISP's contact method, and automatically for finding, user can for user, provide in time the ISP's of service contact method according to user's positional information, guarantee that user can obtain required service within the shortest time, improve efficiency of service, and promote user's experience.
In the specification that provided herein, a large amount of details have been described.Yet, can understand, embodiments of the invention can not put into practice in the situation that there is no these details.In some instances, be not shown specifically known method, structure and technology, so that not fuzzy understanding of this description.
Similarly, be to be understood that, in order to simplify the disclosure and to help to understand one or more in each inventive aspect, in the above in the description of exemplary embodiment of the present invention, each feature of the present invention is grouped together into single embodiment, figure or sometimes in its description.Yet, the method for the disclosure should be construed to the following intention of reflection: the present invention for required protection requires than the more feature of feature of clearly recording in each claim.Or rather, as reflected in claims below, inventive aspect is to be less than all features of disclosed single embodiment above.Therefore, claims of following embodiment are incorporated to this embodiment thus clearly, and wherein each claim itself is as independent embodiment of the present invention.
Those skilled in the art are appreciated that and can the module in the equipment in embodiment are adaptively changed and they are arranged in one or more equipment different from this embodiment.Module in embodiment or unit or assembly can be combined into a module or unit or assembly, and can put them into a plurality of submodules or subelement or sub-component in addition.At least some in such feature and/or process or unit are mutually repelling, and can adopt any combination to combine all processes or the unit of disclosed all features in this specification (comprising claim, summary and the accompanying drawing followed) and disclosed any method like this or equipment.Unless clearly statement in addition, in this specification (comprising claim, summary and the accompanying drawing followed) disclosed each feature can be by providing identical, be equal to or the alternative features of similar object replaces.
In addition, those skilled in the art can understand, although embodiment more described herein comprise some feature rather than further feature included in other embodiment, the combination of the feature of different embodiment means within scope of the present invention and forms different embodiment.For example, in claims, the one of any of embodiment required for protection can be used with compound mode arbitrarily.
All parts embodiment of the present invention can realize with hardware, or realizes with the software module moved on one or more processor, or realizes with their combination.It will be understood by those of skill in the art that and can use in practice microprocessor or digital signal processor (DSP) to realize according to the some or all functions of the some or all parts in the equipment of the embodiment of the present invention or device.The present invention for example can also be embodied as, for carrying out part or all equipment or device program (, computer program and computer program) of method as described herein.Realizing program of the present invention and can be stored on computer-readable medium like this, or can there is the form of one or more signal.Such signal can be downloaded and obtain from internet website, or provides on carrier signal, or provides with any other form.
It should be noted above-described embodiment the present invention will be described rather than limit the invention, and those skilled in the art can design alternative embodiment in the situation that do not depart from the scope of claims.In the claims, any reference symbol between bracket should be configured to limitations on claims.Word " comprises " not to be got rid of existence and is not listed as element or step in the claims.Being positioned at word " " before element or " one " does not get rid of and has a plurality of such elements.The present invention can be by means of including the hardware of some different elements and realizing by means of the computer of suitably programming.In having enumerated the unit claim of some devices, several in these devices can be to carry out imbody by same hardware branch.The use of word first, second and C grade does not represent any order.Can be title by these word explanations.
So far, those skilled in the art will recognize that, although detailed, illustrate and described a plurality of exemplary embodiment of the present invention herein, but, without departing from the spirit and scope of the present invention, still can directly determine or derive many other modification or the modification that meets the principle of the invention according to content disclosed by the invention.Therefore, scope of the present invention should be understood and regard as and cover all these other modification or modifications.
The embodiment of the invention also discloses A1. service providing method, comprising:
Receive service request information, wherein, in described service request information, carry the current positional information of user and required service type;
According to described service request information, search in described positional information specified scope, the ISP's of described COS contact details can be provided;
According to described ISP's contact details, send user profile to described ISP, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
A2. according to the method described in A1, wherein, according to described ISP's contact details, send user profile to after described ISP, also comprise:
Send receipt message to described user, for described user, know that described user profile has been sent to described ISP.
A3. according to the method described in A1 or A2, wherein, described contact details comprise following one of at least:
Concrete contact method, address, network address, Email, name of contact person.
A4. according to the method described in A1 to A3 any one, wherein, it is one of following that described COS at least comprises:
Courier Service;
Meal is sent service outside;
Household electrical appliances repair service;
House cleaning service.
The embodiment of the invention also discloses B5. service providing method, comprising:
Receive service request information, wherein, in described service request information, carry the current positional information of user and required service type;
According to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided;
Return and acknowledge message to described user, wherein, in described response message, carry described ISP's contact details.
The embodiment of the invention also discloses C6. service providing method, comprising:
Determine user's required service type, and obtain the current positional information of described user;
Send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
C7. according to the method described in C6, wherein, send service request information to server, also comprise:
Reception is from the response message of server, and wherein, described response message comprises described ISP's contact details.
C8. according to the method described in C6 or C7, wherein, described definite user's required service type, comprising:
Demonstration and described COS be acquisition of information interface one to one;
When described acquisition of information interface receives the triggering command from described user, determine that the COS corresponding with the acquisition of information interface of the described triggering command of reception is described user's required service type.
C9. according to the method described in C6 to C8 any one, wherein, described contact details comprise following one of at least:
Concrete contact method, address, network address, Email, name of contact person.
C10. according to the method described in C6 to C9 any one, wherein, it is one of following that described COS at least comprises:
Courier Service;
Meal is sent service outside;
Household electrical appliances repair service;
House cleaning service.
The embodiment of the invention also discloses D11. service providing apparatus, comprising:
Receiver module, is configured to receive service request information, wherein, carries the current positional information of user and required service type in described service request information;
Search module, be configured to search in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information;
Sending module, be configured to send user profile to described ISP according to described ISP's contact details, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
D12. according to the device described in D11, wherein, described sending module is also configured to:
Send receipt message to described user, for described user, know that described user profile has been sent to described ISP.
The embodiment of the invention also discloses E13. service providing apparatus, comprising:
Receiver module, is configured to receive service request information, wherein, carries the current positional information of user and required service type in described service request information;
Search module, be configured to find in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information;
Sending module, is configured to return and acknowledges message to described user, wherein, carries described ISP's contact details in described response message.
The embodiment of the invention also discloses F14. service providing apparatus, comprising:
Determination module, is configured to determine the required COS of user;
Acquisition module, is configured to obtain the current positional information of described user;
Sending module, be configured to send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
F15. according to the device described in F14, wherein, also comprise:
Receiver module, is configured to receive the response message from server, and wherein, described response message comprises described ISP's contact details.
F16. according to the device described in F15, wherein, also comprise:
Display module, is configured to demonstration and described COS acquisition of information interface one to one;
Described receiver module, is also configured to receive the triggering command from described user at described acquisition of information interface;
Described determination module, is also configured to described receiver module while receiving described triggering command, determines that the COS corresponding with the acquisition of information interface of the described triggering command of reception is described user's required service type.
Claims (10)
1. a service providing method, comprising:
Receive service request information, wherein, in described service request information, carry the current positional information of user and required service type;
According to described service request information, search in described positional information specified scope, the ISP's of described COS contact details can be provided;
According to described ISP's contact details, send user profile to described ISP, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
2. method according to claim 1, wherein, sends user profile to after described ISP according to described ISP's contact details, also comprises:
Send receipt message to described user, for described user, know that described user profile has been sent to described ISP.
3. method according to claim 1 and 2, wherein, described contact details comprise following one of at least:
Concrete contact method, address, network address, Email, name of contact person.
4. according to the method described in claims 1 to 3 any one, wherein, it is one of following that described COS at least comprises:
Courier Service;
Meal is sent service outside;
Household electrical appliances repair service;
House cleaning service.
5. a service providing method, comprising:
Receive service request information, wherein, in described service request information, carry the current positional information of user and required service type;
According to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided;
Return and acknowledge message to described user, wherein, in described response message, carry described ISP's contact details.
6. a service providing method, comprising:
Determine user's required service type, and obtain the current positional information of described user;
Send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
7. method according to claim 6, wherein, sends service request information to server, also comprises:
Reception is from the response message of server, and wherein, described response message comprises described ISP's contact details.
8. a service providing apparatus, comprising:
Receiver module, is configured to receive service request information, wherein, carries the current positional information of user and required service type in described service request information;
Search module, be configured to search in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information;
Sending module, be configured to send user profile to described ISP according to described ISP's contact details, by described ISP, according to described user profile, to described user, provide service, wherein, in described user profile, carry described service request information and described user's contact details.
9. a service providing apparatus, comprising:
Receiver module, is configured to receive service request information, wherein, carries the current positional information of user and required service type in described service request information;
Search module, be configured to find in described positional information specified scope, the ISP's of described COS contact details can be provided according to described service request information;
Sending module, is configured to return and acknowledges message to described user, wherein, carries described ISP's contact details in described response message.
10. a service providing apparatus, comprising:
Determination module, is configured to determine the required COS of user;
Acquisition module, is configured to obtain the current positional information of described user;
Sending module, be configured to send service request information to server, wherein, in described service request information, carry described positional information and described COS, by described server, according to described service request information, find in described positional information specified scope, the ISP's of described COS contact details can be provided, for described ISP, provide service for described user.
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| PCT/CN2015/084695 WO2016011936A1 (en) | 2014-07-25 | 2015-07-21 | Service providing method and device |
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| CN201410361157.7A CN104135515B (en) | 2014-07-25 | 2014-07-25 | Service providing method and device |
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| CN104135515A true CN104135515A (en) | 2014-11-05 |
| CN104135515B CN104135515B (en) | 2018-05-01 |
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| CN109246607A (en) * | 2018-10-23 | 2019-01-18 | 青岛禧泰房地产数据有限公司 | A kind of real estate application method showing drop point site based on geographic area mode |
| CN109246607B (en) * | 2018-10-23 | 2021-04-02 | 青岛禧泰房地产数据有限公司 | Real estate application method for displaying placement positions based on geographic region mode |
| CN110264155A (en) * | 2019-05-31 | 2019-09-20 | 深圳市元征科技股份有限公司 | It is a kind of based on the control method and Related product that confirm service on line |
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| WO2016011936A1 (en) | 2016-01-28 |
| CN104135515B (en) | 2018-05-01 |
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