CN106289800A - The online help system of vehicle trouble and method - Google Patents
The online help system of vehicle trouble and method Download PDFInfo
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- CN106289800A CN106289800A CN201610630613.2A CN201610630613A CN106289800A CN 106289800 A CN106289800 A CN 106289800A CN 201610630613 A CN201610630613 A CN 201610630613A CN 106289800 A CN106289800 A CN 106289800A
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- G—PHYSICS
- G01—MEASURING; TESTING
- G01M—TESTING STATIC OR DYNAMIC BALANCE OF MACHINES OR STRUCTURES; TESTING OF STRUCTURES OR APPARATUS, NOT OTHERWISE PROVIDED FOR
- G01M17/00—Testing of vehicles
- G01M17/007—Wheeled or endless-tracked vehicles
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L67/00—Network arrangements or protocols for supporting network services or applications
- H04L67/01—Protocols
- H04L67/10—Protocols in which an application is distributed across nodes in the network
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Abstract
The invention discloses a kind of online help system of vehicle trouble, including: mobile terminal and Cloud Server, described mobile terminal and described Cloud Server wireless connections；Described mobile terminal, for the relevant information of collection vehicle fault, and to described Cloud Server initiate seeking help request, described in seek help ask at least include described relevant information；Described Cloud Server, the request of seeking help described in receive, according to preset vehicle detection program, described relevant information is carried out on-line checking, obtain testing result, and according to described testing result, generate the corresponding solution of vehicle trouble, and described testing result and the transmission of described solution are shown to described mobile terminal.The present invention completes the detection to vehicle trouble by online mode and determines scheme to the homographic solution that is out of order, and then meets user for vehicle fault detection under special screne and maintenance, provides new approach mode for user's detection and maintenance vehicle fault.
Description
Technical field
The present invention relates to technical field of vehicle detection, particularly relate to the online help system of vehicle trouble and method.
Background technology
In existing vehicle fault detection scheme, car owner is fault car to be delivered to repair shop carry out detecting or by overhauling
Personnel carry out Site Detection, but under some special screne, aforesaid way is the most applicable, and such as vehicle is at area, wilderness or height
Speed highway breaks down, then, under this type of situation, vehicle send repair shop or to make maintainer be in the action the most convenient.This
Outward, even if car owner informs the failure condition of repairman by telephonic communication mode, but this type of mode can not allow repairman
Determine vehicle trouble, thus concrete or correct solution cannot be informed, and simultaneously as most of car owner is ignorant of self
Mechanical Help technology, thus car owner can not determine vehicle trouble reason, and then vehicle trouble cannot be got rid of by car owner oneself, this
To make troubles with car to car owner.
Summary of the invention
Present invention is primarily targeted at a kind of online help system of vehicle trouble of offer and method, it is intended to solve existing car
The process of fault is not applied for special parking lot scape, and then the technical problem made troubles to car owner with car.
For achieving the above object, the online help system of one vehicle trouble of the present invention, described vehicle trouble is sought help online and is
System includes: mobile terminal and Cloud Server, described mobile terminal and described Cloud Server wireless connections；
Described mobile terminal, for the relevant information of collection vehicle fault, and initiates, to described Cloud Server, the request of seeking help,
The described request of seeking help at least includes described relevant information；
Described Cloud Server, be used for receiving described in the request of seeking help, according to preset vehicle detection program to described relevant letter
Breath carries out on-line checking, obtains testing result, and according to described testing result, generates the corresponding solution of vehicle trouble, and
Described testing result and described solution are sent extremely described mobile terminal show.
Preferably, the online help system of described vehicle trouble also includes interface conversion data wire, described interface conversion data
Line carries out data transmission between onboard diagnostic system and the described mobile terminal of vehicle；Described mobile terminal includes shooting
Head, mike；
Described relevant information at least include described mobile terminal by vehicle trouble video captured by described photographic head or
Vehicle trouble image, by described mike recorded about vehicle trouble voice describe and by described interface conversion
One or more in the fault diagnosis data that data wire reads from described onboard diagnostic system.
Preferably, described Cloud Server includes:
Receiver module, for receiving the described relevant information that described mobile terminal is sent；
Detection module, for when described relevant information includes described fault diagnosis data, calls fault diagnostic program pair
Described fault diagnosis data carries out on-line checking, obtains the fault explanation of correspondence；When described relevant information includes the event of described vehicle
When hindering one or more in video, described vehicle trouble image, the description of described voice, call manual detection program for detection
Personnel by described manual detection program to described vehicle trouble video and/or described vehicle trouble image and/or described voice
Description carries out on-line checking, obtains the detection suggestion of correspondence, and described testing result includes the explanation of described fault and/or described detection
Suggestion；
Generation module, for according to described testing result, generating the corresponding solution of vehicle trouble；
Sending module, shows for described testing result and described solution are sent extremely described mobile terminal.
Preferably, the request of seeking help described in the most also includes vehicle position information, car owner's contact method information；
Described Cloud Server is additionally operable to: according to described car owner's contact method information, set up data even with described mobile terminal
Connect, and/or described vehicle position information is transmitted to other-end equipment, for before the repairman that described terminal unit is corresponding
Toward vehicular seat, wherein, described data cube computation at least includes any one in video, voice, phone.
Further, for achieving the above object, the present invention also provides for a kind of online recourse method of vehicle trouble, described vehicle
On-line Fault recourse method includes:
The relevant information of mobile terminal collection vehicle fault, and to Cloud Server initiate the request of seeking help, described in the request of seeking help
In at least include described relevant information；
The request of seeking help described in described cloud server, is carried out described relevant information according to preset vehicle detection program
On-line checking, obtains testing result, and according to described testing result, generates the corresponding solution of vehicle trouble, and by described
Testing result and described solution send extremely described mobile terminal and show.
Preferably, described relevant information at least includes vehicle trouble video or the vehicle trouble figure that described mobile terminal shoots
In the fault diagnosis data that picture, the voice about vehicle trouble recorded describe and read from described onboard diagnostic system
One or more.
Preferably, the request of seeking help described in described cloud server, according to preset vehicle detection program to described relevant
Information carries out on-line checking, obtains testing result, and according to described testing result, generates the corresponding solution of vehicle trouble,
And described testing result and the transmission of described solution to described mobile terminal, are carried out display and include:
The described relevant information that mobile terminal described in described cloud server is sent；
When described relevant information includes described fault diagnosis data, call fault diagnostic program to described fault diagnosis number
According to carrying out on-line checking, obtain the fault explanation of correspondence；When described relevant information includes described vehicle trouble video, described vehicle
Fault picture, described voice describe in one or more time, call manual detection program for testing staff by described people
Described vehicle trouble video and/or described vehicle trouble image and/or described voice are described and examine online by work detection program
Surveying, obtain the detection suggestion of correspondence, described testing result includes the explanation of described fault and/or described detection suggestion；
According to described testing result, generate the corresponding solution of vehicle trouble；
Described testing result and described solution are sent extremely described mobile terminal show.
Preferably, the request of seeking help described in the most also includes vehicle position information, car owner's contact method information；
The online recourse method of described vehicle trouble also includes:
According to described car owner's contact method information, set up data cube computation with described mobile terminal, and/or by described vehicle position
Confidence breath is transmitted to other-end equipment, and the repairman corresponding for described terminal unit goes to vehicular seat, wherein, and institute
State data cube computation and at least include any one in video, voice, phone.
In the present invention, car owner can complete the collection of vehicle trouble messages by self-contained mobile terminal and be sent to
Server, is carried out on-line checking by the server vehicle trouble messages to receiving, and by testing result and the fault of correspondence
Solution is sent to the mobile terminal that car owner is used, thus allows car owner learn vehicle trouble reason, and further by car owner
Determine oneself to fix a breakdown or send repair shop to overhaul according to testing result and fault solution.The present invention provides for car owner
A kind of new vehicle fault detection and failture evacuation mode, thus adapt to car owner and the vehicle trouble under situation is used for difference
Detection, the most also for car owner for the eliminating offer solution suggestion of vehicle trouble, improves car owner and tests with car body.
Accompanying drawing explanation
Fig. 1 is the high-level schematic functional block diagram of vehicle trouble of the present invention online help system one embodiment；
Fig. 2 is the high-level schematic functional block diagram of Cloud Server one embodiment in Fig. 1；
Fig. 3 is the schematic flow sheet of vehicle trouble of the present invention online recourse method one embodiment；
Fig. 4 is the refinement schematic flow sheet of step S20 in Fig. 3.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further referring to the drawings.
Detailed description of the invention
Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
With reference to the high-level schematic functional block diagram that Fig. 1, Fig. 1 are vehicle trouble of the present invention online help system one embodiment.This reality
Executing in example, the online help system of vehicle trouble includes: mobile terminal 10 and Cloud Server 20, mobile terminal 10 and Cloud Server 20
Wireless connections, are such as set up by 3G or 4G mobile data network and connect.
In the present embodiment, mobile terminal 10 is for the relevant information of collection vehicle fault, and initiates to seek help to Cloud Server
Request, at least includes relevant information in the request of seeking help；
Optionally, functional structure feature based on mobile terminal 10: mobile terminal 10 includes data-interface, photographic head, wheat
Gram wind, therefore, corresponding mobile terminal 10 has the function of data in acquisition external equipment (first equipment in such as vehicle), bat
Take the photograph video or the function of picture, sound-recording function.
Therefore, in vehicle trouble of the present invention online help system one embodiment, the online help system of vehicle trouble is also wrapped
Including interface conversion data wire, interface conversion data wire carries out data biography between onboard diagnostic system and the mobile terminal of vehicle
Defeated；Meanwhile, relevant information at least include mobile terminal pass through the vehicle trouble video captured by photographic head or vehicle trouble image,
The voice about vehicle trouble recorded by mike is described and by interface conversion data wire from onboard diagnostic system
One or more in the fault diagnosis data of middle reading.
Wherein, onboard diagnostic system (On-Board Diagnostic) is the fault detection system of vehicle self-carrying, generally by
Repair shop obtains the basic condition of vehicle trouble by this OBD system.
In the present embodiment, Cloud Server 20 is then for the reception request of seeking help, according to preset vehicle detection program to relevant
Information carries out on-line checking, obtains testing result, and according to testing result, generates the corresponding solution of vehicle trouble, and will
Testing result and solution transmission show to mobile terminal.
In the present embodiment, Cloud Server 20 uses not with specific reference to the difference of the content of the vehicle trouble messages received
The vehicle trouble messages received is detected by same inspection policies, the most both machine can be transferred to completely to complete vehicle trouble
The detection of information, meanwhile, for improving the accuracy of detection further, it is also possible to it is right to be completed by the mode of manual operation related software
The manual detection of vehicle trouble messages, does not limits for specific implementation in the present embodiment.
In the present embodiment, car owner can complete the collection of vehicle trouble messages by self-contained mobile terminal and send
To server, the server vehicle trouble messages to receiving carry out on-line checking, and by testing result and the event of correspondence
Barrier solution is sent to the mobile terminal that car owner is used, thus allows car owner learn vehicle trouble reason, and further by car
Main root determines oneself to fix a breakdown or send repair shop to overhaul according to testing result and fault solution.The present embodiment is car owner
Provide a kind of new vehicle fault detection and failture evacuation mode, thus adapt to car owner and the vehicle under situation is used for difference
Fault detect, the most also for car owner for the eliminating offer solution suggestion of vehicle trouble, improves car owner and tests with car body.
It is the high-level schematic functional block diagram of Cloud Server one embodiment in Fig. 1 with reference to Fig. 2, Fig. 2.
In the present embodiment, Cloud Server 20 includes:
Receiver module 201, for receiving the relevant information that mobile terminal is sent；
Detection module 202, for when relevant information includes fault diagnosis data, calls fault diagnostic program and examines fault
Disconnected data carry out on-line checking, obtain the fault explanation of correspondence；When relevant information includes vehicle trouble video, vehicle trouble figure
During one or more in describing as, voice, call manual detection program for testing staff by manual detection program to car
Fault video and/or vehicle trouble image and/or voice describe and carry out on-line checking, obtain the detection suggestion of correspondence, detection
Result includes fault explanation and/or detection suggestion；
Generation module 203, for according to testing result, generating the corresponding solution of vehicle trouble；
Sending module 204, for showing testing result and solution transmission to mobile terminal.
In the present embodiment, vehicle detection program preset in Cloud Server 20 includes fault diagnosis journey and manual detection journey
Sequence, wherein, fault diagnosis journey is for detecting to fault diagnosis data, and forms the fault explanation of corresponding fault；And people
Work detection program has then been operated by testing staff and has described vehicle trouble video and/or vehicle trouble image and/or voice
Detection, in the present embodiment introduce manual detection mode can use testing staff's (the most veteran car inspection and repair person)
Smell of powder completes vehicle fault detection faster and more accurately.
Therefore, when relevant information includes fault diagnosis data, detection module 202 calls fault diagnostic program and examines fault
Disconnected data carry out on-line checking, obtain the fault explanation of correspondence.Generally, the fault diagnosis data that onboard diagnostic system is provided is all
Being the data with specific format and particular meaning, in such as fault generation, buys, and different failure codes represents different faults, such as
Faulty code database is also stored, including failure code and corresponding fault explanation thereof on Cloud Server 20.
And when relevant information include vehicle trouble video, vehicle trouble image, voice describe in one or more time, inspection
Survey module 202 is called manual detection program and is passed through manual detection program to vehicle trouble video and/or vehicle for testing staff
Fault picture and/or voice describe and detect, and obtain detecting suggestion.By machine according to video or picture or language in current technology
The enforcement difficulty that sound is automatically performed vehicle fault detection is relatively big, therefore, can be carried out by manual detection program auxiliary testing staff
Manual detection.Such as, the broadcasting of manual detection programme-control video, such as scaling process, sectional drawing process etc., control at picture
Reason, the zoom of such as picture, picture rotation sectional drawing etc., and the broadcasting of control voice or speech recognition are word etc., with
Time, manual detection program provides fault flag and writing function for testing staff, such as carries out marked or literary composition on picture
WD record etc..
Additionally, in the present embodiment, generation module 203 according to testing result, will generate the corresponding solution of vehicle trouble.
Such as, Cloud Server 20 is previously stored with the settling mode of testing result and correspondence thereof, therefore, after testing result determines,
Generation module 203 can automatically generate the solution of the vehicle trouble corresponding with testing result, it should be noted that this solution
Content and the form of expression of scheme do not limit, and are configured with specific reference to being actually needed, such as, can be Video tutorials, or picture
The solution flow process etc. indicated.
In the present embodiment, Cloud Server side can provide multiple programs to complete the detection to the different faults information received
Process, and then improve vehicle fault detection function, promote efficiency and the accuracy of detection.
Optionally, in vehicle trouble of the present invention online help system one preferred embodiment, detection module 202 is additionally operable to:
When relevant information includes fault diagnosis data and also includes that vehicle trouble video, vehicle trouble image, voice are retouched
During one or more in stating, call fault diagnostic program and fault diagnosis data is carried out on-line checking, obtain the fault of correspondence
Illustrate, and illustrate fault to upload manual detection program, by manual detection program and illustrate according to fault for testing staff,
Vehicle trouble video and/or vehicle trouble image and/or voice are described and carries out online comprehensive detection, obtain the comprehensive inspection of correspondence
Surveying suggestion, testing result includes comprehensive detection suggestion.
In the present embodiment, fault diagnosis data more can clear, accurately and objectively describe and reflect the indigenous fault of vehicle
Situation, and the external fault that fault video, picture, voice then can react vehicle from the outward manifestation of fault shows, therefore,
For the most accurately knowing vehicle trouble, obtain correct testing result, therefore, when the fault message that Cloud Server 20 receives
Including fault diagnosis data, and when going back one or more in video, image, voice, detection module 202 will first call fault
Diagnotor carries out on-line checking to fault diagnosis data, obtains the fault explanation of correspondence, then, then fault illustrates upper successor
Work detection program, and call manual detection program, testing staff illustrate according to fault, to vehicle trouble video and/or vehicle
Fault picture and/or voice describe and carry out online comprehensive detection, obtain the comprehensive detection suggestion of correspondence.
In the present embodiment, it is possible to more precisely complete the detection to vehicle trouble.
Further alternative, in vehicle trouble of the present invention online help system one preferred embodiment, in above-described embodiment
The described request of seeking help the most also includes vehicle position information, car owner's contact method information；
Cloud Server 20 is additionally operable to: according to car owner's contact method information, set up data cube computation with mobile terminal 10, and/or
Vehicle position information is transmitted to other-end equipment, and the repairman corresponding for this terminal unit goes to vehicular seat,
Wherein, any one during data cube computation at least includes video, voice, phone.
In the present embodiment, solve vehicle trouble for auxiliary car owner or solution car owner oneself cannot solve asking of vehicle trouble
Topic, therefore, the various communication functions can supported by car owner's mobile terminal, such as video, voice, phone etc., by cloud service
Device end technical staff provide online direction, processes to instruct car owner oneself to complete the eliminating to vehicle trouble.Or directly by car
Third party cooperation repair shop is informed in geographic location, technical professional go to fault car location to disabled vehicle
Keep in repair, thus solved vehicle trouble problem by foreign aid.
With reference to the schematic flow sheet that Fig. 3, Fig. 3 are vehicle trouble of the present invention online recourse method one embodiment.The present embodiment
In, the online recourse method of vehicle trouble includes:
Step S10, the relevant information of mobile terminal collection vehicle fault, and initiate, to Cloud Server, the request of seeking help, seek help
Request at least includes relevant information；
Mobile terminal and Cloud Server wirelessly set up data cube computation, such as by 3G or 4G mobile data network
Set up and connect.
Optionally, functional structure feature based on mobile terminal: mobile terminal includes data-interface, photographic head, mike,
Therefore, corresponding mobile terminal has the function of data in acquisition external equipment (first equipment in such as vehicle), shooting video
Or the function of picture, sound-recording function.
Optionally, relevant information at least includes vehicle trouble video or vehicle trouble image, the recording that mobile terminal shoots
About vehicle trouble voice describe and from onboard diagnostic system read fault diagnosis data in one or more.
Step S20, the cloud server request of seeking help, according to preset vehicle detection program, relevant information is carried out online
Detection, obtains testing result, and according to testing result, generates the corresponding solution of vehicle trouble, and by testing result and solution
Certainly scheme transmission shows to mobile terminal.
In the present embodiment, Cloud Server uses difference with specific reference to the difference of the content of the vehicle trouble messages received
Inspection policies the vehicle trouble messages received is detected, the most both can transfer to completely machine complete vehicle trouble letter
The detection of breath, meanwhile, for improving the accuracy of detection further, it is also possible to completed car by the mode of manual operation related software
The manual detection of fault message, does not limits for specific implementation in the present embodiment.
In the present embodiment, car owner can complete the collection of vehicle trouble messages by self-contained mobile terminal and send
To server, the server vehicle trouble messages to receiving carry out on-line checking, and by testing result and the event of correspondence
Barrier solution is sent to the mobile terminal that car owner is used, thus allows car owner learn vehicle trouble reason, and further by car
Main root determines oneself to fix a breakdown or send repair shop to overhaul according to testing result and fault solution.The present embodiment is car owner
Provide a kind of new vehicle fault detection and failture evacuation mode, thus adapt to car owner and the vehicle under situation is used for difference
Fault detect, the most also for car owner for the eliminating offer solution suggestion of vehicle trouble, improves car owner and tests with car body.
With reference to the refinement schematic flow sheet that Fig. 4, Fig. 4 are step S20 in Fig. 3.
Based on above-described embodiment, in the present embodiment, above-mentioned steps S20 includes:
Step S201, the relevant information that cloud server mobile terminal is sent；
Step S202, when relevant information includes fault diagnosis data, calls fault diagnostic program to fault diagnosis data
Carry out on-line checking, obtain the fault explanation of correspondence；When relevant information includes vehicle trouble video, vehicle trouble image, voice
During one or more in description, call manual detection program and by manual detection program, vehicle trouble is regarded for testing staff
Frequency and/or vehicle trouble image and/or voice describe and carry out on-line checking, obtain the detection suggestion of correspondence, and testing result includes
Fault explanation and/or detection suggestion；
Step S203, according to testing result, generates the corresponding solution of vehicle trouble；
Step S204, shows testing result and solution transmission to mobile terminal.
In the present embodiment, vehicle detection program preset in Cloud Server includes fault diagnosis journey and manual detection journey
Sequence, wherein, fault diagnosis journey is for detecting to fault diagnosis data, and forms the fault explanation of corresponding fault；And people
Work detection program has then been operated by testing staff and has described vehicle trouble video and/or vehicle trouble image and/or voice
Detection, in the present embodiment introduce manual detection mode can use testing staff's (the most veteran car inspection and repair person)
Smell of powder completes vehicle fault detection faster and more accurately.
Therefore, when relevant information includes fault diagnosis data, Cloud Server calls fault diagnostic program to fault diagnosis
Data carry out on-line checking, obtain the fault explanation of correspondence.Generally, the fault diagnosis data that onboard diagnostic system is provided is all
Having the data of specific format and particular meaning, such as fault generation to buy, different failure codes represents different faults, such as takes
Faulty code database is also stored, including failure code and corresponding fault explanation thereof on business device.
And when relevant information include vehicle trouble video, vehicle trouble image, voice describe in one or more time, clothes
Business device calls manual detection program and passes through manual detection program to vehicle trouble video and/or vehicle trouble figure for testing staff
Picture and/or voice describe and detect, and obtain detecting suggestion.Automatic according to video or picture or voice by machine in technology at present
The enforcement difficulty completing vehicle fault detection is relatively big, therefore, manually can be examined by manual detection program auxiliary testing staff
Survey.Such as, the broadcasting of manual detection programme-control video, such as scaling process, sectional drawing process etc., control picture processing, such as
The zoom of picture, picture rotation sectional drawing etc., and control the broadcasting of voice or speech recognition is word etc., meanwhile, manually
Detection program provides fault flag and writing function for testing staff, such as carries out marked on picture or word describes note
Record etc..
Additionally, in the present embodiment, generation module 203 according to testing result, will generate the corresponding solution of vehicle trouble.
Such as, Cloud Server 20 is previously stored with the settling mode of testing result and correspondence thereof, therefore, after testing result determines,
Generation module 203 can automatically generate the solution of the vehicle trouble corresponding with testing result, it should be noted that this solution
Content and the form of expression of scheme do not limit, and are configured with specific reference to being actually needed, such as, can be Video tutorials, or picture
The solution flow process etc. indicated.
In the present embodiment, Cloud Server side can provide multiple programs to complete the detection to the different faults information received
Process, and then improve vehicle fault detection function, promote efficiency and the accuracy of detection.
Optionally, in a preferred embodiment, above-mentioned steps S202 also includes:
Judge relevant information whether include fault diagnosis data and also include vehicle trouble video, vehicle trouble image,
One or more in voice description；
The most then call fault diagnostic program and fault diagnosis data carried out on-line checking, obtain the fault explanation of correspondence,
And illustrate to upload manual detection program by fault, and illustrate according to fault, to car by manual detection program for testing staff
Fault video and/or vehicle trouble image and/or voice describe and carry out online comprehensive detection, obtain the comprehensive detection meaning of correspondence
Seeing, testing result includes comprehensive detection suggestion.
In the present embodiment, fault diagnosis data more can clear, accurately and objectively describe and reflect the indigenous fault of vehicle
Situation, and the external fault that fault video, picture, voice then can react vehicle from the outward manifestation of fault shows, therefore,
For the most accurately knowing vehicle trouble, obtain correct testing result, therefore, when the failure information package that cloud server arrives
Include fault diagnosis data, and when going back one or more in video, image, voice, Cloud Server will first call fault diagnosis
Program carries out on-line checking to fault diagnosis data, obtains the fault explanation of correspondence, then, then illustrates fault to upload artificial inspection
Ranging sequence, and call manual detection program, testing staff illustrate according to fault, to vehicle trouble video and/or vehicle trouble
Image and/or voice describe and carry out online comprehensive detection, obtain the comprehensive detection suggestion of correspondence.
In the present embodiment, it is possible to more precisely complete the detection to vehicle trouble.
Optionally, in a preferred embodiment, the request of seeking help the most also includes that vehicle position information, car owner's contact method are believed
Breath.
In the present embodiment, the online recourse method of vehicle trouble also includes: according to car owner's contact method information, with mobile terminal
Set up data cube computation, and/or vehicle position information is transmitted to other-end equipment, for the repairman that terminal unit is corresponding
Going to vehicular seat, wherein, data cube computation at least includes any one in video, voice, phone.
In the present embodiment, solve vehicle trouble for auxiliary car owner or solution car owner oneself cannot solve asking of vehicle trouble
Topic, therefore, the various communication functions can supported by car owner's mobile terminal, such as video, voice, phone etc., by cloud service
Device end technical staff provide online direction, processes to instruct car owner oneself to complete the eliminating to vehicle trouble.Or directly by car
Third party cooperation repair shop is informed in geographic location, technical professional go to fault car location to disabled vehicle
Keep in repair, thus solved vehicle trouble problem by foreign aid.
These are only the preferred embodiments of the present invention, not thereby limit the scope of the claims of the present invention, every utilize this
Equivalent structure or equivalence flow process that bright description and accompanying drawing content are made convert, or are directly or indirectly used in other relevant skills
Art field, is the most in like manner included in the scope of patent protection of the present invention.
Claims (8)
1. the online help system of vehicle trouble, it is characterised in that the online help system of described vehicle trouble includes: mobile whole
End and Cloud Server, described mobile terminal and described Cloud Server wireless connections；
Described mobile terminal, for the relevant information of collection vehicle fault, and initiates, to described Cloud Server, the request of seeking help, described
The request of seeking help at least includes described relevant information；
Described Cloud Server, be used for receiving described in the request of seeking help, according to preset vehicle detection program, described relevant information is entered
Row on-line checking, obtains testing result, and according to described testing result, generates the corresponding solution of vehicle trouble, and by institute
State testing result to show to described mobile terminal with the transmission of described solution.
2. the online help system of vehicle trouble as claimed in claim 1, it is characterised in that described vehicle trouble is sought help online and is
System also includes interface conversion data wire, and described interface conversion data wire is used for the onboard diagnostic system of vehicle and described mobile terminal
Between carry out data transmission；Described mobile terminal includes photographic head, mike；
Described relevant information at least includes that described mobile terminal is by the vehicle trouble video captured by described photographic head or vehicle
Fault picture, by described mike recorded about vehicle trouble voice describe and by described interface conversion data
One or more in the fault diagnosis data that line reads from described onboard diagnostic system.
3. the online help system of vehicle trouble as claimed in claim 2, it is characterised in that described Cloud Server includes:
Receiver module, for receiving the described relevant information that described mobile terminal is sent；
Detection module, for when described relevant information includes described fault diagnosis data, calls fault diagnostic program to described
Fault diagnosis data carries out on-line checking, obtains the fault explanation of correspondence；When described relevant information includes that described vehicle trouble regards
Frequently, described vehicle trouble image, described voice describe in one or more time, call manual detection program for testing staff
By described manual detection program, described vehicle trouble video and/or described vehicle trouble image and/or described voice are described
Carrying out on-line checking, obtain the detection suggestion of correspondence, described testing result includes the explanation of described fault and/or described detection meaning
See；
Generation module, for according to described testing result, generating the corresponding solution of vehicle trouble；
Sending module, shows for described testing result and described solution are sent extremely described mobile terminal.
4. the online help system of vehicle trouble as according to any one of claim 1-3, it is characterised in that described in the request of seeking help
The most also include vehicle position information, car owner's contact method information；
Described Cloud Server is additionally operable to: according to described car owner's contact method information, set up data cube computation with described mobile terminal,
And/or described vehicle position information is transmitted to other-end equipment, the repairman corresponding for described terminal unit goes to
Vehicular seat, wherein, described data cube computation at least includes any one in video, voice, phone.
5. the online recourse method of vehicle trouble, it is characterised in that the online recourse method of described vehicle trouble includes:
The relevant information of mobile terminal collection vehicle fault, and to Cloud Server initiate seeking help request, described in seek help ask in extremely
Include described relevant information less；
The request of seeking help described in described cloud server, is carried out described relevant information according to preset vehicle detection program online
Detection, obtains testing result, and according to described testing result, generates the corresponding solution of vehicle trouble, and by described detection
Result and described solution send extremely described mobile terminal and show.
6. the online recourse method of vehicle trouble as claimed in claim 5, it is characterised in that described relevant information at least includes institute
State mobile terminal shooting vehicle trouble video or vehicle trouble image, recording about vehicle trouble voice describe and from
One or more in the fault diagnosis data read in described onboard diagnostic system.
7. the online recourse method of vehicle trouble as claimed in claim 6, it is characterised in that ask described in described cloud server
Help request, according to preset vehicle detection program, described relevant information is carried out on-line checking, obtain testing result, and according to institute
State testing result, generate the corresponding solution of vehicle trouble, and described testing result is sent to institute with described solution
State mobile terminal to carry out display and include:
The described relevant information that mobile terminal described in described cloud server is sent；
When described relevant information includes described fault diagnosis data, call fault diagnostic program and described fault diagnosis data is entered
Row on-line checking, obtains the fault explanation of correspondence；When described relevant information includes described vehicle trouble video, described vehicle trouble
Image, described voice describe in one or more time, call manual detection program for testing staff by described artificial inspection
Vehicle trouble video described in ranging ordered pair and/or described vehicle trouble image and/or described voice describe and carry out on-line checking,
To corresponding detection suggestion, described testing result includes the explanation of described fault and/or described detection suggestion；
According to described testing result, generate the corresponding solution of vehicle trouble；
Described testing result and described solution are sent extremely described mobile terminal show.
8. the online recourse method of vehicle trouble as according to any one of claim 5-7, it is characterised in that described in the request of seeking help
The most also include vehicle position information, car owner's contact method information；
The online recourse method of described vehicle trouble also includes:
According to described car owner's contact method information, set up data cube computation with described mobile terminal, and/or described vehicle location is believed
Breath is transmitted to other-end equipment, and the repairman corresponding for described terminal unit goes to vehicular seat, wherein, and described number
According to connecting any one at least included in video, voice, phone.
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