CN106127549A - E-commerce order management method and system - Google Patents
E-commerce order management method and system Download PDFInfo
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- CN106127549A CN106127549A CN201610445267.0A CN201610445267A CN106127549A CN 106127549 A CN106127549 A CN 106127549A CN 201610445267 A CN201610445267 A CN 201610445267A CN 106127549 A CN106127549 A CN 106127549A
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- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q30/00—Commerce
- G06Q30/06—Buying, selling or leasing transactions
- G06Q30/0601—Electronic shopping [e-shopping]
- G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
- G06Q30/0635—Processing of requisition or of purchase orders
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Abstract
The invention belongs to network data processing technology, particularly a kind of e-commerce order management method and system, comprise the following steps: a kind of e-commerce order management method, comprise the following steps: set up order: use distinct methods to generate order in systems according to order source；Examination & verification order: proofread sequence information, amendment mistake order by content auditing；And examine order payout status by Confirmation by Finance；Produce: the order of the shortage of stock is needed etc. to be produced, the most then skip this step；Delivery: the main body joining goods delivery according to order is different, records respectively and manages Shipping Information, including: this storehouse is delivered, is sold the outer delivery of delivery and committee on a commission basis.The order of everything generation multiple is managed collectively by the present invention, it is possible to forms scale operation, saves human resources, it is to avoid tedious operations, digital management, be greatly saved the time of order management and delivery management, reduces error rate.
Description
Technical field
The invention belongs to network data processing technique, particularly a kind of e-commerce order management method and system.
Background technology
21 century, is that people enter people's information age, is also the Internet flourish epoch.Along with ecommerce
Rising, commercial activity gradually moves on the net from off the net, and user offers shop at different e-commerce platforms, is traded living
Dynamic.Online shopping mall need not shop with hire charge；New commodity can be with the eyeball of the shortest time attraction client, because it is not required to
The haulage time so to grow.Online shopping mall be businessman save writing freight, place with extra costs such as hire charges, with
Time also bring infinite convenience for buyer.Online shopping mall makes to do shopping to stay indoor and becomes a reality.
The Internet not only affects the life style of people, and tradition order management pattern also proposes challenge, and on-line shop
As product inevitable Internet era of a kind of.According to the China Internet Network Information Center issue " the 26th China Internet network is sent out
Exhibition situation statistical report " display, by the end of in June, 2010, the quantity of China netizen has reached 4.2 hundred million people, the number of China netizen
Measuring ranking the first in the world, the number of shopping online is good at the most day by day, and emerging in multitude of on-line shop promotes novel on-line shop's order pipe
The generation of reason pattern and development, embody the Internet a kind of osmosis to order management pattern.The order management of on-line shop is
One integrated management of all order relations that on-line shop operator sells and occurred in shipping activity works, and Ye Shi on-line shop manages
The most important ingredient of management.
But the most conventional on-line shop's management lacks convenient effective method to the order management in ecommerce and is
System.
Summary of the invention
For solving the problems referred to above, it is an object of the invention to provide a kind of e-commerce order management method and system, with
Solving under existing mode, e-commerce platform order management flow operations is complicated, takies human resources, expends asking of operating cost
Topic.
For achieving the above object, the embodiment of the present invention one provides a kind of e-commerce order management method, concrete technology
Scheme is:
A kind of e-commerce order management method, comprises the following steps:
Set up order: use distinct methods to generate order in systems according to order source；
Examination & verification order: proofread sequence information, amendment mistake order by content auditing；And examine order by Confirmation by Finance
Payout status；
Produce: the order of the shortage of stock is needed etc. to be produced, the most then skip this step；
Delivery: the main body joining goods delivery according to order is different, records respectively and manages Shipping Information, including: the delivery of this storehouse,
Sell the outer delivery of delivery and committee on a commission basis.
Further, order is set up further comprising the steps of:
(1) if order is network selling order, then order is automatically captured by order handling module；
(2) if order is non-network sales order, then carry out building list by hand by identification relative recording；Build single feelings by hand
Condition includes: hand telephone, exchanges goods and reissues order, cash order after sale.
Further, craft is built and is singly comprised the steps:
Order essential information editor: include shop belonging to order, shipping room, business personnel, Order Type, original odd numbers letter
Breath editor；
Order customer information editor: the customer data of editor's order and consignee information；
Order inventory information editor: add the indent goods of order；
Order Receiving information editor: the clearing form of editor's order and settlement information.
Further, examination & verification project and the flow process of content auditing includes:
A. inventory audit: by anomalous identification module, filter out the order that order auditing result is the shortage of stock, and carry out
Process；
Merging the most of the same name: by anomalous identification module, filtering out order auditing result is the order not merged of the same name, goes forward side by side
Row merges order processing；
C. split order: to order comprises more than one piece commodity, and existence needs separately delivery situation, splits order
Order operation；
D. express delivery coupling: by anomalous identification module, filter out the order that order auditing result is Shipping Method mistake, and
Amendment order Shipping Method；
E. confirming shipping room: by anomalous identification module, filtering out order auditing result is ordering of shipping room mistake
Single, and revise order shipping room；
F. remarks content is checked: by remarks identification module, filter out the order with remark information, and according in remarks
Hold and order is made an amendment or labelling；
G. freeze or defrosting order: order freezes to doubting, the frozen order having met related request is carried out
Thaw, to cancel frozen state；
H. booking form conversion.
Further, booking form conversion comprises the steps:
The order that temporarily maybe cannot process without process is converted to booking form, and is sent to booking form management；
When entering booking form management module, choose whether to set and activate the date；
Booking form management module carries out registration tracing management to booking form.
Further, the delivery of this storehouse is further comprising the steps of:
Document prints: according to the sequence information print relative data being assigned to this storehouse shipping module；
Goods is joined in warehouse: according to the document printed, and carries out point singly collecting, and goods is joined in registration sends work, carries out joining goods and register after picking；
Kinds of goods outbound: carry out outbound before kinds of goods outbound and examine goods；
Logistics is delivered: order parcel is done last confirmation, registers package information, confirm errorless after hand over delivery.
Further, sell delivery on a commission basis to comprise the following steps:
Supplier delivers: sells delivery management module on a commission basis and automatically identifies and sell sequence information on a commission basis, is delivered to WEB module, supplier
Complete delivery after obtaining sequence information by WEB module, and the logistics information of delivery is filled up in WEB module, by this web mould
Logistics information is returned to sell delivery management module on a commission basis by block automatically；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, makees order logistics letter
Breath supplements registration；
Clearing complete: choose the order already registered with logistics information, call and sell kinds of goods settlement price on a commission basis, complete clearing.
Further, committee's outgoing goods comprises the following steps:
Entrust outer storehouse delivery: outer delivery management module of entrust automatically identify entrust outer sequence information, be delivered to WEB module, outer storehouse of entrusting
Complete delivery after obtaining sequence information by WEB module, and the logistics information of delivery is filled up in WEB module, by this web mould
Logistics information is returned to outer delivery management module of entrusting by block automatically；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, makees order logistics letter
Breath supplements registration；
Delivery completes.
For realizing object defined above, another embodiment of the present invention provides a kind of e-commerce order management system, concrete skill
Art scheme is:
A kind of e-commerce order management system, including:
Order generation module, for capturing or newly-built order, it is provided that basic sequence information；
Content auditing module, has been used for examination & verification and the amendment of sequence information；
Confirmation by Finance module, for the payment situation of the correspondence that confirms an order；
Delivery management module, is used for distributing, manage and following the tracks of delivery flow process, records Shipping Information；
Wherein, delivery management module also includes this storehouse delivery management module, sells the outer pipe of delivering of delivery management module and committee on a commission basis
Reason module；
This storehouse delivery management module is used for managing and follow the tracks of this storehouse delivery flow process, minute book storehouse Shipping Information；
Sell delivery management module on a commission basis to deliver flow process for managing and follow the tracks of supplier, record supplier Shipping Information；
Outer delivery management module of entrusting is used for managing and follow the tracks of supplier and delivers flow process, record outer portion storehouse Shipping Information.
Further, described content auditing module also includes anomalous identification module and remarks identification module, anomalous identification mould
Block is for identifying and abnormal classification order, and remarks identification module has the order of remarks for identifying.
Compared with prior art, beneficial effects of the present invention is as follows:
1. the order of everything generation multiple is managed collectively by the present invention, it is possible to forms scale operation, saves manpower
Resource.
2. the present invention has built one between different e-commerce platforms and user and has processed all user's orders, delivery pipe
The platform of reason, follows the tracks of and manages from different e-commerce platforms, the order in different shopping shop.
3. the present invention solves multi-platform shop or many marketing methods user, needs manage multiple platform respectively and sell canal
Road, it is to avoid tedious operations, digital management, it is greatly saved the time of order management and delivery management, reduces error rate.
Accompanying drawing explanation
Fig. 1 is the present embodiment one general flow chart；
Fig. 2 is the embodiment of the present invention two structured flowchart.
Detailed description of the invention
In order to make the purpose of the present invention, technical scheme and advantage clearer, below in conjunction with drawings and Examples, right
The present invention is further elaborated.Should be appreciated that specific embodiment described herein only in order to explain the present invention, and
It is not used in the restriction present invention.
On the contrary, the present invention contain any be defined by the claims the replacement done in the spirit and scope of the present invention, repair
Change, equivalent method and scheme.Further, in order to make the public that the present invention to be had a better understanding, thin to the present invention below
During joint describes, detailed describe some specific detail sections.There is no these detail sections for a person skilled in the art
Description can also understand the present invention completely.
The present invention is further described the most just to combine accompanying drawing:
Embodiment one:
The embodiment of the present invention one provides a kind of e-commerce order management method, comprises the following steps:
S01 sets up order: use distinct methods to generate order in systems according to order source；
S02 audits order: proofread sequence information, amendment mistake order by content auditing；And examined by Confirmation by Finance
Order payout status；
S03 produces: needs etc. for the order of the shortage of stock to be produced, the most then skips this step；
S04 delivers: the main body joining goods delivery according to order is different, records respectively and manages Shipping Information, including: this storehouse is sent out
Goods, sell the outer delivery of delivery and committee on a commission basis.
It is further comprising the steps of that S01 sets up order:
(1) if order is network selling order, then order is automatically captured by order handling module；
(2) if order is non-network sales order, then by the newly-built module of order by identifying that relative recording carries out manual building
Single；By hand build single situation to include: hand telephone, exchange goods and reissue order, cash order etc. after sale.
Wherein, craft is built and is singly comprised the steps:
Order essential information editor: include shop belonging to order, shipping room, business personnel, Order Type, original odd numbers letter
Breath editor；
Order customer information editor: the customer data of editor's order and consignee information；
Order inventory information editor: add the indent goods of order；
Order Receiving information editor: the clearing form of editor's order and settlement information.
The quotation information of bidding management module can be called during building list by hand,
S01 sets up order and also includes that periodically this series products of order, such as magazine and milk is not that client takes payment
The most just product all being sent out over to client, the product that typically can send out current, product afterwards can be according to certain transmission mechanism
Automatically generating order, periodic order can the Confirmation by Finance link in S02 examination & verification order step wait, sends to corresponding
Time can audit interface auto-generating new order at order, and sends successively.
In S02 examination & verification order, querying condition can be directly inputted, or found out the order of required process by conditional filtering
Object, the examination & verification project of content auditing and flow process include:
A. inventory audit: by anomalous identification module, filter out the order that order auditing result is the shortage of stock, and carry out
Hereinafter process:
The first, turn booking form.It is mainly used in the situation waiting buying, chooses respective orders, be set as turning booking form.
Booking form classification could be arranged to " wait and replenish ", so, is first transferred in booking form by the order of the shortage of stock, etc.
Again by booking form proceeds to examination & verification after replenishing.
The second, order splits.It is mainly used in the distribution of goods product shortage of stock in the middle part of order, order fractionation can be done the most right
Kinds of goods do delivery process in stock.Choose respective orders, be set to split order, then to the in stockit is available order splitted out
Do review operations and be transferred to link of delivering.
The third, the outer delivery of committee.It is applied to the kinds of goods shortage of stock in the acquiescence shipping room in shop, order place, but other
Warehouse order processing in stock.Choose respective orders, be set to revise order, " shipping room " of order is revised as permissible
Do the warehouse of delivery operation.
4th kind, sell delivery on a commission basis.Be applied to businessman and do not have a stock of kinds of goods in order, and intend by relevant order by
Supplier directly does the situation that delivery processes.Choose respective orders, be set to revise order, " Order Type " of order is revised
For " sell on a commission basis and sell ".
Merging the most of the same name: by anomalous identification module, filtering out order auditing result is the order not merged of the same name, goes forward side by side
Row merges order processing.
C. split order: to order comprises more than one piece commodity, and existence needs separately delivery situation, splits order
Order operation.Specifically include situations below:
Order part commodity stocks is not enough (comprising the situation of presell), but needs preferential to kinds of goods priority in delivery in stock
's；
Order has this storehouse delivery kinds of goods simultaneously and is delivered kinds of goods by supplier；
Order needs point two or more warehouses to deliver respectively；
In order, kinds of goods need separately packaging delivery.
D. express delivery coupling: by anomalous identification module, filter out the order that order auditing result is Shipping Method mistake, and
Amendment order Shipping Method.
E. confirming shipping room: by anomalous identification module, filtering out order auditing result is ordering of shipping room mistake
Single, and revise order shipping room.
F. remarks content is checked: by remarks identification module, filter out the order with remark information, and according in remarks
Hold and order is made an amendment or labelling.
G. freeze or defrosting order: order freezes to doubting, the frozen order having met related request is carried out
Thaw, to cancel frozen state.
H. booking form conversion.Comprise the steps:
The order that temporarily maybe cannot process without process is converted to booking form, and is sent to booking form management；
When entering booking form management module, choose whether to set and activate the date；
Booking form management module carries out registration tracing management to booking form.
In S04 delivery step, the delivery of this storehouse is further comprising the steps of:
Document prints: according to the sequence information print relative data being assigned to this storehouse shipping module；
Goods is joined in warehouse: according to the document printed, and carries out point singly collecting, and goods is joined in registration sends work, carries out joining goods and register after picking；
Kinds of goods outbound: carry out outbound before kinds of goods outbound and examine goods；
Logistics is delivered: order parcel is done last confirmation, registers package information, confirm errorless after hand over delivery.
In S04 delivery step, sell delivery on a commission basis and comprise the following steps:
Supplier delivers: sells delivery management module on a commission basis and automatically identifies and sell sequence information on a commission basis, is delivered to WEB module, supplier
Complete delivery after obtaining sequence information by WEB module, and the logistics information of delivery is filled up in WEB module, by this web mould
Logistics information is returned to sell delivery management module on a commission basis by block automatically；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, makees order logistics letter
Breath supplements registration；
Clearing complete: choose the order already registered with logistics information, call and sell kinds of goods settlement price on a commission basis, complete clearing.
In S04 delivery step, committee's outgoing goods comprises the following steps:
Entrust outer storehouse delivery: outer delivery management module of entrust automatically identify entrust outer sequence information, be delivered to WEB module, outer storehouse of entrusting
Complete delivery after obtaining sequence information by WEB module, and the logistics information of delivery is filled up in WEB module, by this web mould
Logistics information is returned to outer delivery management module of entrusting by block automatically；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, makees order logistics letter
Breath supplements registration；
Delivery completes.
Embodiment two:
For achieving the above object, another embodiment of the present invention provides a kind of e-commerce order management system, including:
Order generation module, for capturing or newly-built order, it is provided that basic sequence information；Order generation module includes ordering
Single handling module and the newly-built module of order.Order generation module also includes bidding management module, for carrying to the newly-built module of order
For quotation information.
Content auditing module, has been used for examination & verification and the amendment of sequence information；Order handling module and the newly-built module of order
It is all connected to content auditing module.Content auditing module also includes anomalous identification module and remarks identification module, anomalous identification mould
Block is for identifying and abnormal classification order, and remarks identification module has the order of remarks for identifying.
Content auditing module is also connected to booking form management module, is used for following the tracks of and managing booking form.
Confirmation by Finance module, for the payment situation of the correspondence that confirms an order；
Delivery management module, is used for distributing, manage and following the tracks of delivery flow process, records Shipping Information；
Wherein, delivery management module also includes this storehouse delivery management module, sells the outer pipe of delivering of delivery management module and committee on a commission basis
Reason module；
This storehouse delivery management module is used for managing and follow the tracks of this storehouse delivery flow process, minute book storehouse Shipping Information；
Sell delivery management module on a commission basis to deliver flow process for managing and follow the tracks of supplier, record supplier Shipping Information；
Outer delivery management module of entrusting is used for managing and follow the tracks of supplier and delivers flow process, record outer portion storehouse Shipping Information.
Wherein, sell delivery management module on a commission basis and outer delivery management module of entrusting is all connected to outside WEB module, outside accepting
Portion's Shipping Information.
The foregoing is only presently preferred embodiments of the present invention, not in order to limit the present invention, all essences in the present invention
Any amendment, equivalent and the improvement etc. made within god and principle, should be included within the scope of the present invention.
Claims (10)
1. an e-commerce order management method, it is characterised in that comprise the following steps:
Set up order: use distinct methods to generate order in systems according to order source；
Examination & verification order: proofread sequence information, amendment mistake order by content auditing；And examine order payment by Confirmation by Finance
Situation；
Produce: the order of the shortage of stock is needed etc. to be produced, the most then skip this step；
Delivery: the main body joining goods delivery according to order is different, records respectively and manages Shipping Information, including: this storehouse is delivered, is sold on a commission basis
The outer delivery of delivery and committee.
E-commerce order management method the most according to claim 1, it is characterised in that set up order and also include following step
Rapid:
(1) if order is network selling order, then order is automatically captured by order handling module；
(2) if order is non-network sales order, then carry out building list by hand by identification relative recording；Build single situation bag by hand
Include: hand telephone, exchange goods and reissue order, cash order after sale.
E-commerce order management method the most according to claim 2, it is characterised in that manual building singly includes walking as follows
Rapid:
Order essential information editor: include that shop belonging to order, shipping room, business personnel, Order Type, original odd numbers information are compiled
Volume；
Order customer information editor: the customer data of editor's order and consignee information；
Order inventory information editor: add the indent goods of order；
Order Receiving information editor: the clearing form of editor's order and settlement information.
E-commerce order management method the most according to claim 1, it is characterised in that the examination & verification project of content auditing and
Flow process includes:
A. inventory audit: by anomalous identification module, filter out the order that order auditing result is the shortage of stock, and locate
Reason；
Merging the most of the same name: by anomalous identification module, filtering out order auditing result is the order not merged of the same name, and closes
And order processing；
C. splitting order: to comprising more than one piece commodity in order, and existence needs separately delivery situation, split order to order
Operation；
D. express delivery coupling: by anomalous identification module, filter out the order that order auditing result is Shipping Method mistake, and revise
Order Shipping Method；
E. confirm shipping room: by anomalous identification module, filter out the order that order auditing result is shipping room mistake, and
Amendment order shipping room；
F. remarks content is checked: by remarks identification module, filter out the order with remark information, and according to remarks content pair
Order is made an amendment or labelling；
G. freeze or defrosting order: order freezes to doubting, the frozen order having met related request thawed,
To cancel frozen state；
H. booking form conversion.
E-commerce order management method the most according to claim 4, it is characterised in that booking form conversion includes walking as follows
Rapid:
The order that temporarily maybe cannot process without process is converted to booking form, and is sent to booking form management；
When entering booking form management module, choose whether to set and activate the date；
Booking form management module carries out registration tracing management to booking form.
E-commerce order management method the most according to claim 1, it is characterised in that the delivery of this storehouse also includes following step
Rapid:
Document prints: according to the sequence information print relative data being assigned to this storehouse shipping module；
Goods is joined in warehouse: according to the document printed, and carries out point singly collecting, and goods is joined in registration sends work, carries out joining goods and register after picking；
Kinds of goods outbound: carry out outbound before kinds of goods outbound and examine goods；
Logistics is delivered: order parcel is done last confirmation, registers package information, confirm errorless after hand over delivery.
E-commerce order management method the most according to claim 1, it is characterised in that sell delivery on a commission basis and include following step
Rapid:
Supplier delivers: selling delivery management module on a commission basis automatically identifies and sell sequence information on a commission basis, and being delivered to WEB module, supplier passes through
WEB module completes delivery after obtaining sequence information, and the logistics information of delivery is filled up in WEB module, by this web module certainly
Move and return to sell delivery management module on a commission basis by logistics information；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, is done order logistics information and mends
Fill registration；
Clearing complete: choose the order already registered with logistics information, call and sell kinds of goods settlement price on a commission basis, complete clearing.
E-commerce order management method the most according to claim 1, it is characterised in that committee's outgoing package includes following step
Rapid:
Entrust outer storehouse delivery: outer delivery management module of entrust automatically identify entrust outer sequence information, be delivered to WEB module, outer storehouse of entrusting is passed through
WEB module completes delivery after obtaining sequence information, and the logistics information of delivery is filled up in WEB module, by this web module certainly
Move and logistics information is returned to outer delivery management module of entrusting；
Fill-in stream information: for not realized the order of Auto-writing logistics odd numbers by WEB module, is done order logistics information and mends
Fill registration；
Delivery completes.
9. an e-commerce order management system, it is characterised in that including:
Order generation module, for capturing or newly-built order, it is provided that basic sequence information；
Content auditing module, has been used for examination & verification and the amendment of sequence information；
Confirmation by Finance module, for the payment situation of the correspondence that confirms an order；
Delivery management module, is used for distributing, manage and following the tracks of delivery flow process, records Shipping Information；
Wherein, delivery management module also includes this storehouse delivery management module, sells delivery management module and outer delivery management mould of entrusting on a commission basis
Block；
This storehouse delivery management module is used for managing and follow the tracks of this storehouse delivery flow process, minute book storehouse Shipping Information；
Sell delivery management module on a commission basis to deliver flow process for managing and follow the tracks of supplier, record supplier Shipping Information；
Outer delivery management module of entrusting is used for managing and follow the tracks of supplier and delivers flow process, record outer portion storehouse Shipping Information.
E-commerce order the most according to claim 9 management system, it is characterised in that described content auditing module is also
Including anomalous identification module and remarks identification module, anomalous identification module is for identification and abnormal classification order, remarks identification mould
Block has the order of remarks for identifying.
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| CN201610445267.0A CN106127549A (en) | 2016-06-17 | 2016-06-17 | E-commerce order management method and system |
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| CN107239990A (en) * | 2017-05-12 | 2017-10-10 | 浙江绿森数码科技有限公司 | E-commerce order management method and system |
| CN107239922A (en) * | 2017-06-05 | 2017-10-10 | 北京挖玖电子商务有限公司 | The management method and management system of stock are shared for multiple merchandise business |
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