CN105992127A - IVR system and method thereof for realizing mobile phone voice service - Google Patents
IVR system and method thereof for realizing mobile phone voice service Download PDFInfo
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- CN105992127A CN105992127A CN201510092433.9A CN201510092433A CN105992127A CN 105992127 A CN105992127 A CN 105992127A CN 201510092433 A CN201510092433 A CN 201510092433A CN 105992127 A CN105992127 A CN 105992127A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
- H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
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Abstract
The invention discloses an IVR system and a method thereof for realizing a mobile phone voice service. The method for realizing the mobile phone voice service comprises the steps of: controlling a first mobile phone number to access the IVR system according to a dialing access command sent by a first mobile phone, and sending voice number input prompting information to the first mobile phone for prompting a first mobile phone user to input a second mobile phone number; and acquiring current position information of a second mobile phone according to the input second mobile phone number, and sending a second mobile phone voice positioning prompting information to the first mobile phone for informing the first mobile phone user of the current position information of the second mobile phone. According to the IVR system and the method thereof for realizing the mobile phone voice service, the user can locate the position of a target mobile phone user by carrying out simple operation according to voice prompting information, and the IVR system and the method thereof are suitable for crowds such as the elderly, young children and blind people who don't know how to use an intelligent mobile phone.
Description
Technical field
The present invention relates to mobile communcations system, particularly relate to a kind of IVR system and the method realizing mobile phone speech business thereof.
Background technology
Following scene the most usually occur: the busy needs of user exchange face to face with people, call about the other side is presently in position, but owing to the other side is in foreign environment, it is not clear that self present position.Faced with this situation, by unlatching GPS positioning function, common cellphone user is typically realized that the other side is presently in position to position.But the crowd of smart mobile phone will not be used by smart mobile phone, the other side cannot to be presently in position for old people, child, blind person etc. to position.
Summary of the invention
Present invention is primarily targeted at and solve prior art middle-aged and elderly people, child, blind person etc. the crowd of smart mobile phone will not be used by smart mobile phone, target person cannot to be presently in the technical problem that position positions.
For achieving the above object, the method that a kind of IVR system that the present invention provides realizes mobile phone speech business, described IVR system realizes the method for mobile phone speech business and comprises the following steps:
The dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；
The second phone number according to input is set up the call conversation of the first mobile phone and the second mobile phone and is connected, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position；
Agree to instruction according to the voice location that the second mobile phone sends, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone, to inform the current location information of second cellphone subscriber's the first mobile phone simultaneously.
Preferably, instruction is agreed in the described voice location sent according to the second mobile phone, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And simultaneously send the first mobile phone speech positioning indicating information to the second mobile phone, with inform second cellphone subscriber's the first mobile phone current location information after also include:
Send Voice Navigation select information, to point out the first cellphone subscriber and the second cellphone subscriber the need of navigation to the first mobile phone, the second mobile phone simultaneously；
The navigation instruction sent according to the first mobile phone and/or the second mobile phone, Voice Navigation information is sent to the first mobile phone and/or the second mobile phone, to inform the first cellphone subscriber and/or the second cellphone subscriber, the distance between current location and the current location of the second mobile phone of the first mobile phone and traffic route.
Preferably, the described navigation instruction sent according to the first mobile phone and/or the second mobile phone, Voice Navigation information is sent to the first mobile phone and/or the second mobile phone, to inform the first cellphone subscriber and/or the second cellphone subscriber, also include after distance between current location and the current location of the second mobile phone of the first mobile phone and traffic route:
According to the time cycle set, periodically update the first mobile phone and the positional information of the second mobile phone；According to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route to the first mobile phone and/or the second mobile phone.
Additionally, for achieving the above object, the present invention also provides for a kind of IVR system, and described IVR system includes:
Number input prompt module, for the dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；
Positioning indicating module, connects for setting up the call conversation of the first mobile phone and the second mobile phone according to the second phone number of input, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position；And according to the voice location agreement instruction that the second mobile phone sends, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone, to inform the current location information of second cellphone subscriber's the first mobile phone simultaneously.
Preferably, described IVR system also includes:
Navigation hint module, causes selecting information, to point out the first cellphone subscriber and the second cellphone subscriber the need of navigation to the first mobile phone, the second mobile phone transmission voice for simultaneously；And according to the first mobile phone and/or the navigation instruction of the second mobile phone transmission, Voice Navigation information is sent to the first mobile phone and/or the second mobile phone, to inform the first cellphone subscriber and/or the second cellphone subscriber, the distance between current location and the current location of the second mobile phone of the first mobile phone and traffic route.
Preferably described IVR system also includes:
Location updating module, according to the time cycle set, periodically updates the first mobile phone and the positional information of the second mobile phone；
Described navigation hint module, it is additionally operable to according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route to the first mobile phone and/or the second mobile phone.
Additionally, for achieving the above object, the present invention also provides for a kind of method that IVR system realizes mobile phone speech business, and the implementation method of described mobile phone speech business comprises the following steps:
The dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；
The second phone number according to input obtains the current location information of the second mobile phone, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone.
Preferably, described the second phone number according to input obtains the current location information of the second mobile phone, sends the second mobile phone speech positioning indicating information to the first mobile phone, with inform first cellphone subscriber's the second mobile phone current location information after also include:
Cause selecting information, to point out the first cellphone subscriber the need of navigation to the first mobile phone transmission voice；
The navigation instruction sent according to the first mobile phone, sends Voice Navigation information to the first mobile phone, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.
Preferably, the described navigation instruction sent according to the first mobile phone, send Voice Navigation information to the first mobile phone, also include after informing the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route:
According to the time cycle set, periodically update the first mobile phone and the positional information of the second mobile phone, according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route to the first mobile phone.
Preferably, also include before the described current location information obtaining the second mobile phone according to the second phone number inputted:
Obtain the first phone number, it is judged that whether the first phone number is the authorization number of the second phone number of input；
Under conditions of the authorization number of the second phone number that described first phone number is input, perform the operation that the second phone number according to input obtains the current location information of the second mobile phone.
Additionally, for achieving the above object, the present invention also provides for a kind of IVR system, and described IVR system includes:
First number input prompt module, for the dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；
First positioning indicating module, for obtaining the current location information of the second mobile phone according to the second phone number of input, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone.
Preferably, described IVR system also includes:
First navigation hint module, selects information, to point out the first cellphone subscriber the need of navigation for sending Voice Navigation to the first mobile phone；The navigation instruction sent according to the first mobile phone, sends Voice Navigation information to the first mobile phone, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.
Preferably, described IVR system also includes:
Primary importance more new module, for according to the time cycle set, periodically updating the first mobile phone and the positional information of the second mobile phone；
First navigation hint module, it is additionally operable to according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route to the first mobile phone.
Preferably, described IVR system also includes:
Authorize judge module, for obtaining the first phone number, it is judged that whether the first phone number is the authorization number of the second phone number of input；Under conditions of the authorization number of the second phone number that described first phone number is input, call the first positioning indicating module and perform the operation that the second phone number according to input obtains the current location information of the second mobile phone.
IVR system provided by the present invention and the method realizing mobile phone speech business thereof, instructed by the dial-up access sent according to the first mobile phone, control the first phone number and access IVR system, voice number input prompt information is sent, to point out the first cellphone subscriber to input the second phone number to the first mobile phone；The second phone number according to input obtains the current location information of the second mobile phone, the second mobile phone speech positioning indicating information is sent to the first mobile phone, in the way of informing the current location information of first cellphone subscriber's the second mobile phone, user performs shirtsleeve operation according to information of voice prompt can realize the location to target mobile phones user position, it is adaptable to old people, child, blind person etc. will not use the crowd of smart mobile phone.
Accompanying drawing explanation
Fig. 1 is the flow chart that the IVR system of the present invention realizes method one embodiment of mobile phone speech business；
Fig. 2 is the schematic flow sheet that the IVR system of the present invention realizes another embodiment of method of mobile phone speech business；
Fig. 3 is the schematic flow sheet that the IVR system of the present invention realizes another embodiment of method of mobile phone speech business；
Fig. 4 is the high-level schematic functional block diagram of IVR system one embodiment of the present invention；
Fig. 5 is the high-level schematic functional block diagram of another embodiment of IVR system of the present invention；
Fig. 6 is the high-level schematic functional block diagram of another embodiment of IVR system of the present invention；
Fig. 7 is the schematic flow sheet that the IVR system of the present invention realizes method one embodiment of mobile phone speech business；
Fig. 8 is the schematic flow sheet that the IVR system of the present invention realizes another embodiment of method of mobile phone speech business；
Fig. 9 is the schematic flow sheet that the IVR system of the present invention realizes another embodiment of method of mobile phone speech business；
Figure 10 is the high-level schematic functional block diagram of IVR system one embodiment of the present invention；
Figure 11 is the high-level schematic functional block diagram of another embodiment of IVR system of the present invention；
Figure 12 is the high-level schematic functional block diagram of another embodiment of IVR system of the present invention；
Figure 13 is the high-level schematic functional block diagram of another embodiment of IVR system of the present invention.
The realization of the object of the invention, functional characteristics and advantage will in conjunction with the embodiments, are described further referring to the drawings.
Detailed description of the invention
Should be appreciated that specific embodiment described herein, only in order to explain the present invention, is not intended to limit the present invention.
The present invention provides a kind of method that IVR (Interactive Voice Response, interactive voice response) system realizes mobile phone speech business.The flow chart of method one embodiment of mobile phone speech business is realized with reference to the IVR system that Fig. 1, Fig. 1 are the present invention.In this embodiment, described IVR system realizes the method for mobile phone speech business and includes:
Step S10, the dial-up access instruction sent according to the first mobile phone, control the first phone number and access IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number.
In the present embodiment, the first cellphone subscriber opens speech business firstly the need of dial-up access IVR system, first cellphone subscriber described in the present embodiment is by the first mobile phone input dial incoming instruction, and IVR system controls the first phone number according to described dial-up access instruction and accesses IVR system.After first phone number accesses IVR system, IVR system can generate voice number input prompt information, and it is sent to first-hand machine, first mobile phone carries out speech play by the playing module of self to described voice number input prompt information, and now the first cellphone subscriber just can operate according to the voice number input prompt information play accordingly: inputs the second phone number.
Step S20, the second phone number according to input set up the call conversation connection of the first mobile phone and the second mobile phone, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position.
In this step after the call conversation setting up the first mobile phone and the second mobile phone connects, first IVR system can generate voice Location Request information, and is sent to second-hand's machine.After second mobile phone receives described voice Location Request information, by the playing module of self, described voice Location Request information is carried out speech play.
Step S30, the voice location agreement instruction sent according to the second mobile phone, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone, to inform the current location information of second cellphone subscriber's the first mobile phone simultaneously.
In the present embodiment, the second cellphone subscriber can agree to instruction according to the voice Location Request information input voice location play, and voice location being agreed to, instruction is sent to IVR system.IVR system agrees to instruction according to the described voice location received, and obtains the first mobile phone and the current location information of the second mobile phone.And according to the first acquired mobile phone and the current location information of the second mobile phone, generate the first mobile phone speech positioning indicating information and the second mobile phone speech positioning indicating information；Wherein the first mobile phone speech positioning indicating information is sent to the second mobile phone, the second mobile phone speech positioning indicating information is sent to the first mobile phone.First mobile phone and the second mobile phone play, each via self voice playing module, the voice positioning indicating information received.
The IVR system that the present embodiment is provided realizes the method for mobile phone speech business, instructed by the dial-up access sent according to the first mobile phone, control the first phone number and access IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；The second phone number according to input is set up the call conversation of the first mobile phone and the second mobile phone and is connected, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position；Agree to instruction according to the voice location that the second mobile phone sends, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone simultaneously, in the way of informing the current location information of second cellphone subscriber's the first mobile phone, user performs shirtsleeve operation by mobile phone according to information of voice prompt can realize the location to the cellphone subscriber position, opposite end being connected with the machine voice call, it is adaptable to old people, child, blind person etc. will not use the crowd of smart mobile phone.
See the schematic flow sheet that the IVR system that Fig. 2, Fig. 2 are the present invention realizes another embodiment of method of mobile phone speech business.The present embodiment also includes after above-mentioned steps S30:
Step S40, simultaneously send Voice Navigation select information, to point out the first cellphone subscriber and the second cellphone subscriber the need of navigation to the first mobile phone, the second mobile phone.
In the present embodiment, IVR system is after the first mobile phone and the second mobile phone transmission voice positioning indicating information, can automatically generate Voice Navigation information, in order to the first cellphone subscriber and the second cellphone subscriber choose whether to open speech navigation function according to self wish.
Step S50, the navigation instruction sent according to the first mobile phone and/or the second mobile phone, Voice Navigation information is sent to the first mobile phone and/or the second mobile phone, to inform the first cellphone subscriber and/or the second cellphone subscriber, the distance between current location and the current location of the second mobile phone of the first mobile phone and traffic route.
In the present embodiment, need to send navigation instruction to IVR system if the first cellphone subscriber and the second cellphone subscriber select to open speech navigation function.After IVR system receives the navigation instruction of the first mobile phone and/or the transmission of the second mobile phone, distance therebetween and reciprocal traffic route can be calculated according to the first mobile phone current location and the second mobile phone current location, and generate corresponding Voice Navigation information, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route.It is embodied as the first cellphone subscriber and/or the second cellphone subscriber provides navigation Service.
See the schematic flow sheet that the IVR system that Fig. 3, Fig. 3 are the present invention realizes another embodiment of method of mobile phone speech business.The present embodiment also includes after above-mentioned steps S50:
Step S60, according to set time cycle, periodically update the first mobile phone and the positional information of the second mobile phone, according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route to the first mobile phone and/or the second mobile phone.
The traffic route advanced to the other side present position in order to ensure the first cellphone subscriber and/or the second cellphone subscriber in the present embodiment is accurate, need to periodically update the first mobile phone and the positional information of the second mobile phone, accordingly generate corresponding Voice Navigation information, and corresponding Voice Navigation information is sent to the first mobile phone and/or the second mobile phone.Such as from timing renewal the first mobile phone and the positional information of the second mobile phone to the first mobile phone and/or the second mobile phone transmission Voice Navigation information initial time for the first time, and carry out follow-up associative operation.If the time cycle set was as 5 minutes, the time point of the positional information obtaining the first mobile phone and the second mobile phone for the first time is 12:00, then carry out updating for the first time to the positional information of the first mobile phone and the second mobile phone at 12:05, and carry out follow-up associative operation；At 12:10, the positional information of the first mobile phone and the second mobile phone is carried out second time to update, and carry out follow-up associative operation；Follow-up the like, until the first mobile phone and the second mobile phone are in same position, or receive the first mobile phone and/or the Voice Navigation halt instruction of the second mobile phone transmission, or receive the call hang-ups instruction of the first mobile phone and/or the transmission of the second mobile phone.
In the present embodiment, when IVR system sends information of voice prompt to the first mobile phone and the second mobile phone, and the first mobile phone and the second mobile phone receive information of voice prompt can suspend voice call, plays information of voice prompt simultaneously simultaneously, after information of voice prompt finishes, then recover voice call.When IVR system sends information of voice prompt to the first mobile phone or the second mobile phone, first mobile phone or the second mobile phone receive information of voice prompt can suspend the voice call between the first mobile phone and the second mobile phone, play information of voice prompt simultaneously, after information of voice prompt finishes, then recover voice call therebetween.
The present invention further provides a kind of IVR (Interactive Voice Response, interactive voice response) system.High-level schematic functional block diagram with reference to IVR system one embodiment that Fig. 4, Fig. 4 are the present invention.In the present embodiment, described IVR system 100 includes: number input prompt module 110, positioning indicating module 120.Wherein said number input prompt module 110, for the dial-up access instruction sent according to the first mobile phone, control the first phone number and access IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number.Described positioning indicating module 120, connect for setting up the call conversation of the first mobile phone and the second mobile phone according to the second phone number of input, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position；And according to the voice location agreement instruction that the second mobile phone sends, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone, to inform the current location information of second cellphone subscriber's the first mobile phone simultaneously.
In the present embodiment, the first cellphone subscriber opens speech business firstly the need of dial-up access IVR system, first cellphone subscriber described in the present embodiment is by the first mobile phone input dial incoming instruction, IVR system controls the first phone number according to described dial-up access instruction and accesses IVR system, after first phone number accesses IVR system, IVR system can generate voice number input prompt information, and it is sent to first-hand machine, first mobile phone carries out speech play by the playing module of self to described voice number input prompt information, now the first cellphone subscriber just can operate according to the voice number input prompt information play accordingly: inputs the second phone number.
In the present embodiment, IVR system 100 is after the call conversation setting up the first mobile phone and the second mobile phone connects, and first can generate voice Location Request information, and be sent to second-hand's machine.After second mobile phone receives described voice Location Request information, by the playing module of self, described voice Location Request information is carried out speech play.
In the present embodiment, the second cellphone subscriber can agree to instruction according to the voice Location Request information input voice location play, and voice location being agreed to, instruction is sent to IVR system.IVR system agrees to instruction according to the described voice location received, and obtains the first mobile phone and the current location information of the second mobile phone.And according to the first acquired mobile phone and the current location information of the second mobile phone, generate the first mobile phone speech positioning indicating information and the second mobile phone speech positioning indicating information；Wherein the first mobile phone speech positioning indicating information is sent to the second mobile phone, the second mobile phone speech positioning indicating information is sent to the first mobile phone.First mobile phone and the second mobile phone play, each via self voice playing module, the voice positioning indicating information received.
The IVR system that the present embodiment is provided, is instructed by the speech business sent according to the first mobile phone, sends voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；The second phone number according to input is set up the call conversation of the first mobile phone and the second mobile phone and is connected, and to the second mobile phone transmission voice Location Request information, to inform that second cellphone subscriber the first cellphone subscriber asks voice to position；Agree to instruction according to the voice location that the second mobile phone sends, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone；And send the first mobile phone speech positioning indicating information to the second mobile phone simultaneously, in the way of informing the current location information of second cellphone subscriber's the first mobile phone, user performs shirtsleeve operation by mobile phone according to information of voice prompt can realize the location to the cellphone subscriber position, opposite end being connected with the machine voice call, it is adaptable to old people, child, blind person etc. will not use the crowd of smart mobile phone.
See the high-level schematic functional block diagram of another embodiment of IVR system that Fig. 5, Fig. 5 are the present invention.The present embodiment also includes on the basis of above-described embodiment: navigation hint module 130.Wherein said navigation hint module 130, causes selecting information, to point out the first cellphone subscriber and the second cellphone subscriber the need of navigation to the first mobile phone, the second mobile phone transmission voice for simultaneously；And according to the first mobile phone and/or the navigation instruction of the second mobile phone transmission, Voice Navigation information is sent to the first mobile phone and/or the second mobile phone, to inform the first cellphone subscriber and/or the second cellphone subscriber, the distance between current location and the current location of the second mobile phone of the first mobile phone and traffic route.It is embodied as the first cellphone subscriber and/or the second cellphone subscriber provides navigation Service.
In the present embodiment, IVR system is after the first mobile phone and the second mobile phone transmission voice positioning indicating information, can automatically generate Voice Navigation information, in order to the first cellphone subscriber and the second cellphone subscriber choose whether to open speech navigation function according to self wish.
In the present embodiment, need to send navigation instruction to IVR system if the first cellphone subscriber and the second cellphone subscriber select to open speech navigation function.After IVR system receives the navigation instruction of the first mobile phone and/or the transmission of the second mobile phone, distance therebetween and reciprocal traffic route can be calculated according to the first mobile phone current location and the second mobile phone current location, and generate corresponding Voice Navigation information, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route.
See the high-level schematic functional block diagram of another embodiment of IVR system that Fig. 6, Fig. 6 are the present invention.The present embodiment also includes on the basis of above-described embodiment: location updating module 140.Described location updating module 140, according to the time cycle set, periodically updates the first mobile phone and the positional information of the second mobile phone.Described navigation hint module 130, it is additionally operable to according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone and traffic route to the first mobile phone and/or the second mobile phone.
The traffic route advanced to the other side present position in order to ensure the first cellphone subscriber and/or the second cellphone subscriber in the present embodiment is accurate, need to periodically update the first mobile phone and the positional information of the second mobile phone, accordingly generate corresponding Voice Navigation information, and corresponding Voice Navigation information is sent to the first mobile phone and/or the second mobile phone.Such as from timing renewal the first mobile phone and the positional information of the second mobile phone to the first mobile phone and/or the second mobile phone transmission Voice Navigation information initial time for the first time, and carry out follow-up associative operation.If the time cycle set was as 5 minutes, the time point of the positional information obtaining the first mobile phone and the second mobile phone for the first time is 12:00, then carry out updating for the first time to the positional information of the first mobile phone and the second mobile phone at 12:05, and carry out follow-up associative operation；At 12:10, the positional information of the first mobile phone and the second mobile phone is carried out second time to update, and carry out follow-up associative operation；Follow-up the like, until the first mobile phone and the second mobile phone are in same position, or receive the first mobile phone and/or the Voice Navigation halt instruction of the second mobile phone transmission, or receive the call hang-ups instruction of the first mobile phone and/or the transmission of the second mobile phone.
In the present embodiment, when IVR system 100 sends information of voice prompt to the first mobile phone and the second mobile phone, and the first mobile phone and the second mobile phone receive information of voice prompt can suspend voice call, plays information of voice prompt simultaneously simultaneously, after information of voice prompt finishes, then recover voice call.When IVR system sends information of voice prompt to the first mobile phone or the second mobile phone, first mobile phone or the second mobile phone receive information of voice prompt can suspend the voice call between the first mobile phone and the second mobile phone, play information of voice prompt simultaneously, after information of voice prompt finishes, then recover voice call therebetween.
The present invention further provides the method that another kind of IVR (Interactive Voice Response, interactive voice response) system realizes mobile phone speech business.The schematic flow sheet of method one embodiment of mobile phone speech business is realized with reference to the IVR system that Fig. 7, Fig. 7 are the present invention.In this embodiment, described IVR system realizes the method for mobile phone speech business and includes:
Step S101, the dial-up access instruction sent according to the first mobile phone, control the first phone number and access IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number.
In the present embodiment, the first cellphone subscriber opens speech business firstly the need of dial-up access IVR system, first cellphone subscriber described in the present embodiment is by the first mobile phone input dial incoming instruction, and IVR system controls the first phone number according to described dial-up access instruction and accesses IVR system.After first phone number accesses IVR system, IVR system can generate voice number input prompt information, and it is sent to first-hand machine, first mobile phone carries out speech play by the playing module of self to described voice number input prompt information, and now the first cellphone subscriber just can operate according to the voice number input prompt information play accordingly: inputs the second phone number.
Step S102, the second phone number according to input obtain the current location information of the second mobile phone, send the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone.
Play the voice positioning indicating information received by the voice playing module of self after the first mobile phone receives the second mobile phone speech positioning indicating information in the present embodiment.
The IVR system that the present embodiment is provided, is instructed by the speech business sent according to the first mobile phone, sends voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；The second phone number according to input obtains the current location information of the second mobile phone, the second mobile phone speech positioning indicating information is sent to the first mobile phone, in the way of informing the current location information of first cellphone subscriber's the second mobile phone, user performs shirtsleeve operation according to information of voice prompt can realize the location to target mobile phones user position, it is adaptable to old people, child, blind person etc. will not use the crowd of smart mobile phone.
See the schematic flow sheet that the IVR system that Fig. 8, Fig. 8 are the present invention realizes another embodiment of method of mobile phone speech business.The present embodiment also includes after above-mentioned steps S102:
Step S103, to the first mobile phone transmission voice cause select information, to point out the first cellphone subscriber the need of navigation；
In the present embodiment, IVR system is after the first mobile phone sends the second mobile phone speech positioning indicating information, can automatically generate Voice Navigation information, in order to the first cellphone subscriber chooses whether to open speech navigation function according to self wish.
Step S104, the navigation instruction sent according to the first mobile phone, send Voice Navigation information to the first mobile phone, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.It is embodied as the first cellphone subscriber and navigation Service is provided.
In the present embodiment, need to send navigation instruction to IVR system if the first cellphone subscriber selects to open speech navigation function.After IVR system receives the navigation instruction that the first mobile phone sends, distance therebetween and reciprocal traffic route can be calculated according to the first mobile phone current location and the second mobile phone current location, and generate corresponding Voice Navigation information, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.
See the schematic flow sheet that the IVR system that Fig. 9, Fig. 9 are the present invention realizes another embodiment of method of mobile phone speech business.The present embodiment also includes after above-mentioned steps S104:
Step S105, according to set time cycle, periodically update the first mobile phone and the positional information of the second mobile phone, according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route to the first mobile phone.
The traffic route advanced to the second direction, cellphone subscriber present position in order to ensure the first cellphone subscriber in the present embodiment is accurate, need to periodically update the first mobile phone and the positional information of the second mobile phone, accordingly generate corresponding Voice Navigation information, and corresponding Voice Navigation information is sent to the first mobile phone.Such as from timing renewal the first mobile phone and the positional information of the second mobile phone to the first mobile phone transmission Voice Navigation information initial time for the first time, and carry out follow-up associative operation.If the time cycle set was as 5 minutes, the time point of the positional information obtaining the first mobile phone and the second mobile phone for the first time is 12:00, then carry out updating for the first time to the positional information of the first mobile phone and the second mobile phone at 12:05, and carry out follow-up associative operation；At 12:10, the positional information of the first mobile phone and the second mobile phone is carried out second time to update, and carry out follow-up associative operation；Follow-up the like, until the first mobile phone and the second mobile phone are in same position, or receive the Voice Navigation halt instruction that the first mobile phone sends, or receive the call hang-ups instruction of the first mobile phone and/or the transmission of the second mobile phone.
In the present embodiment, when IVR system sends information of voice prompt to the first mobile phone, and the first mobile phone receives information of voice prompt can suspend voice call, plays information of voice prompt, after information of voice prompt finishes, then recovers voice call simultaneously.
Further, above IVR system realizes in the embodiment of the method for mobile phone speech business, also includes processing as follows: obtained the first phone number before step S102, it is judged that whether the first phone number is the authorization number of the second phone number of input.Under conditions of the authorization number of the second phone number that described first phone number is input, perform the operation that the second phone number according to input obtains the current location information of the second mobile phone.
The present invention further provides a kind of IVR (Interactive Voice Response, interactive voice response) system.High-level schematic functional block diagram with reference to IVR system one embodiment that Figure 10, Figure 10 are the present invention.In the present embodiment, described IVR system 200 includes: first number input prompt module the 210, first positioning indicating module 220.Described first number input prompt module 210, for the dial-up access instruction sent according to the first mobile phone, control the first phone number and access IVR system, send voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number.Described first positioning indicating module 220, for obtaining the current location information of the second mobile phone according to the second phone number of input, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform the current location information of first cellphone subscriber's the second mobile phone.
In the present embodiment, the first cellphone subscriber opens speech business firstly the need of dial-up access IVR system, first cellphone subscriber described in the present embodiment is by the first mobile phone input dial incoming instruction, and IVR system controls the first phone number according to described dial-up access instruction and accesses IVR system.After first phone number accesses IVR system, IVR system can generate voice number input prompt information, and it is sent to first-hand machine, first mobile phone carries out speech play by the playing module of self to described voice number input prompt information, and now the first cellphone subscriber just can operate according to the voice number input prompt information play accordingly: inputs the second phone number.
Play the voice positioning indicating information received by the voice playing module of self after the first mobile phone receives the second mobile phone speech positioning indicating information in the present embodiment.
The IVR system that the present embodiment is provided, is instructed by the speech business sent according to the first mobile phone, sends voice number input prompt information to the first mobile phone, to point out the first cellphone subscriber to input the second phone number；The second phone number according to input obtains the current location information of the second mobile phone, the second mobile phone speech positioning indicating information is sent to the first mobile phone, in the way of informing the current location information of first cellphone subscriber's the second mobile phone, user performs shirtsleeve operation according to information of voice prompt can realize the location to target mobile phones user position, it is adaptable to old people, child, blind person etc. will not use the crowd of smart mobile phone.
See the high-level schematic functional block diagram of another embodiment of IVR system that Figure 11, Figure 11 are the present invention.The present embodiment also includes on the basis of above-described embodiment: the first navigation hint module 230.Described first navigation hint module 230, selects information, to point out the first cellphone subscriber the need of navigation for sending Voice Navigation to the first mobile phone；The navigation instruction sent according to the first mobile phone, sends Voice Navigation information to the first mobile phone, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.It is embodied as the first cellphone subscriber and navigation Service is provided.
In the present embodiment, IVR system is after the first mobile phone sends the second mobile phone speech positioning indicating information, can automatically generate Voice Navigation information, in order to the first cellphone subscriber chooses whether to open speech navigation function according to self wish.
In the present embodiment, need to send navigation instruction to IVR system if the first cellphone subscriber selects to open speech navigation function.After IVR system receives the navigation instruction that the first mobile phone sends, distance therebetween and reciprocal traffic route can be calculated according to the first mobile phone current location and the second mobile phone current location, and generate corresponding Voice Navigation information, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route.
See the high-level schematic functional block diagram of another embodiment of IVR system that Figure 12, Figure 12 are the present invention.The present embodiment also includes on the basis of above-described embodiment: primary importance more new module 240.Described primary importance more new module 240, for according to the time cycle set, periodically updating the first mobile phone and the positional information of the second mobile phone.Described first navigation hint module 230, it is additionally operable to according to the first mobile phone after updating and the positional information of the second mobile phone, Voice Navigation information is sent, to inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone and traffic route to the first mobile phone.
The traffic route advanced to the second direction, cellphone subscriber present position in order to ensure the first cellphone subscriber in the present embodiment is accurate, need to periodically update the first mobile phone and the positional information of the second mobile phone, accordingly generate corresponding Voice Navigation information, and corresponding Voice Navigation information is sent to the first mobile phone.Such as from timing renewal the first mobile phone and the positional information of the second mobile phone to the first mobile phone transmission Voice Navigation information initial time for the first time, and carry out follow-up associative operation.If the time cycle set was as 5 minutes, the time point of the positional information obtaining the first mobile phone and the second mobile phone for the first time is 12:00, then carry out updating for the first time to the positional information of the first mobile phone and the second mobile phone at 12:05, and carry out follow-up associative operation；At 12:10, the positional information of the first mobile phone and the second mobile phone is carried out second time to update, and carry out follow-up associative operation；Follow-up the like, until the first mobile phone and the second mobile phone are in same position, or receive the Voice Navigation halt instruction that the first mobile phone sends, or receive the call hang-ups instruction of the first mobile phone and/or the transmission of the second mobile phone.
In the present embodiment, when IVR system sends information of voice prompt to the first mobile phone, and the first mobile phone receives information of voice prompt can suspend voice call, plays information of voice prompt, after information of voice prompt finishes, then recovers voice call simultaneously.
See the high-level schematic functional block diagram of another embodiment of IVR system that Figure 13, Figure 13 are the present invention.The present embodiment also includes on the basis of above-described embodiment: authorize judge module 250.Described mandate judge module 250, for obtaining the first phone number, it is judged that whether the first phone number is the authorization number of the second phone number of input；Under conditions of the authorization number of the second phone number that described first phone number is input, call the first positioning indicating module and perform the operation that the second phone number according to input obtains the current location information of the second mobile phone.
These are only the preferred embodiments of the present invention; not thereby the scope of the claims of the present invention is limited; every equivalent structure utilizing description of the invention and accompanying drawing content to be made or equivalence flow process conversion; or directly or indirectly it is used in other relevant technical fields, the most in like manner it is included in the scope of patent protection of the present invention.
Claims (14)
1. IVR (an Interactive Voice Response, interactive voice response) system realizes hands
The method of machine speech business, it is characterised in that described IVR system realizes the method bag of mobile phone speech business
Include following steps:
The dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system,
Voice number input prompt information is sent, to point out the first cellphone subscriber to input the second mobile phone to the first mobile phone
Number；
The second phone number according to input is set up the call conversation of the first mobile phone and the second mobile phone and is connected, and
To the second mobile phone transmission voice Location Request information, to inform second cellphone subscriber the first cellphone subscriber
Request voice location；
Agree to instruction according to the voice location that the second mobile phone sends, send the second mobile phone speech to the first mobile phone
Positioning indicating information, to inform the current location information of first cellphone subscriber's the second mobile phone；And simultaneously to the
Two mobile phones send the first mobile phone speech positioning indicating information, to inform working as of second cellphone subscriber's the first mobile phone
Front position information.
IVR system the most according to claim 1 realizes the method for mobile phone speech business, and its feature exists
In, instruction is agreed in the described voice location sent according to the second mobile phone, sends the second mobile phone to the first mobile phone
Voice positioning indicating information, to inform the current location information of first cellphone subscriber's the second mobile phone；And simultaneously
The first mobile phone speech positioning indicating information is sent, to inform second cellphone subscriber's the first mobile phone to the second mobile phone
Current location information after also include:
Send Voice Navigation select information to the first mobile phone, the second mobile phone simultaneously, first-hand to point out
Machine user and the second cellphone subscriber are the need of navigation；
The navigation instruction sent according to the first mobile phone and/or the second mobile phone, to the first mobile phone and/or the second mobile phone
Send Voice Navigation information, to inform the first cellphone subscriber and/or the second cellphone subscriber, the first mobile phone
Current location and the current location of the second mobile phone between distance and traffic route.
IVR system the most according to claim 2 realizes the method for mobile phone speech business, and its feature exists
In, the described navigation instruction sent according to the first mobile phone and/or the second mobile phone, to the first mobile phone and/or second
Mobile phone transmission voice navigation hint information, to inform the first cellphone subscriber and/or the second cellphone subscriber, first
Also wrap after distance between current location and the current location of the second mobile phone of mobile phone and traffic route
Include:
According to the time cycle set, periodically update the first mobile phone and the positional information of the second mobile phone；Root
According to the first mobile phone after updating and the positional information of the second mobile phone, send to the first mobile phone and/or the second mobile phone
Voice Navigation information, to inform the current of the first cellphone subscriber and/or second cellphone subscriber's the first mobile phone
Distance between the current location of position and the second mobile phone and traffic route.
4. IVR (an Interactive Voice Response, interactive voice response) system, it is special
Levying and be, described IVR system includes:
Number input prompt module, for the dial-up access instruction sent according to the first mobile phone, controls first
Phone number accesses IVR system, sends voice number input prompt information to the first mobile phone, to point out the
One cellphone subscriber inputs the second phone number；
Positioning indicating module, for setting up the first mobile phone and the second mobile phone according to the second phone number of input
Call conversation connect, and to the second mobile phone transmission voice Location Request information, to inform second-hand
Machine user the first cellphone subscriber asks voice to position；And agree to according to the voice location of the second mobile phone transmission
Instruction, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform the first cellphone subscriber the
The current location information of two mobile phones；And send the first mobile phone speech positioning indicating information to the second mobile phone simultaneously,
To inform the current location information of second cellphone subscriber's the first mobile phone.
IVR system the most according to claim 4, it is characterised in that also include:
Navigation hint module, causes selecting prompting to the first mobile phone, the second mobile phone transmission voice for simultaneously
Information, to point out the first cellphone subscriber and the second cellphone subscriber the need of navigation；And according to first-hand
The navigation instruction that machine and/or the second mobile phone send, sends Voice Navigation to the first mobile phone and/or the second mobile phone and carries
Show information, to inform the first cellphone subscriber and/or the second cellphone subscriber, the current location of the first mobile phone and the
Distance between the current location of two mobile phones and traffic route.
IVR system the most according to claim 5, it is characterised in that also include:
Location updating module, according to the time cycle set, periodically updates the first mobile phone and the second mobile phone
Positional information；
Described navigation hint module, is additionally operable to the position letter according to the first mobile phone after updating and the second mobile phone
Breath, sends Voice Navigation information, to inform the first cellphone subscriber to the first mobile phone and/or the second mobile phone
And/or second cellphone subscriber's the first mobile phone current location and the current location of the second mobile phone between distance with
And traffic route.
7. IVR (an Interactive Voice Response, interactive voice response) system realizes hands
The method of machine speech business, it is characterised in that the implementation method of described mobile phone speech business includes following step
Rapid:
The dial-up access instruction sent according to the first mobile phone, controls the first phone number and accesses IVR system,
Voice number input prompt information is sent, to point out the first cellphone subscriber to input the second mobile phone to the first mobile phone
Number；
The second phone number according to input obtains the current location information of the second mobile phone, sends out to the first mobile phone
Send the second mobile phone speech positioning indicating information, to inform the present bit confidence of first cellphone subscriber's the second mobile phone
Breath.
IVR system the most according to claim 7 realizes the method for mobile phone speech business, and its feature exists
In, described the second phone number according to input obtains the current location information of the second mobile phone, to first-hand
Machine sends the second mobile phone speech positioning indicating information, to inform the present bit of first cellphone subscriber's the second mobile phone
Also include after confidence breath:
To the first mobile phone transmission voice cause select information, with point out the first cellphone subscriber the need of
Navigation；
The navigation instruction sent according to the first mobile phone, sends Voice Navigation information to the first mobile phone, with
Inform distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone with
And traffic route.
IVR system the most according to claim 8 realizes the method for mobile phone speech business, and its feature exists
In, the described navigation instruction sent according to the first mobile phone, send Voice Navigation information to the first mobile phone,
To inform the distance between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone
And also include after traffic route:
According to the time cycle set, periodically update the first mobile phone and the positional information of the second mobile phone, root
According to the first mobile phone after updating and the positional information of the second mobile phone, send Voice Navigation prompting to the first mobile phone
Information, to inform between current location and the current location of the second mobile phone of first cellphone subscriber's the first mobile phone
Distance and traffic route.
10. the side of mobile phone speech business is realized according to the IVR system described in any one of claim 7 to 9
Method, it is characterised in that described the second phone number according to input obtains the present bit confidence of the second mobile phone
Also include before breath:
Obtain the first phone number, it is judged that whether the first phone number is awarding of the second phone number of input
Power number；
Under conditions of the authorization number of the second phone number that described first phone number is input, perform
The second phone number according to input obtains the operation of the current location information of the second mobile phone.
11. 1 kinds of IVR (Interactive Voice Response, interactive voice response) systems, it is special
Levying and be, described IVR system includes:
First number input prompt module, for the dial-up access instruction sent according to the first mobile phone, controls
First phone number accesses IVR system, sends voice number input prompt information to the first mobile phone, to carry
Show that the first cellphone subscriber inputs the second phone number；
First positioning indicating module, for obtaining the current of the second mobile phone according to the second phone number of input
Positional information, sends the second mobile phone speech positioning indicating information to the first mobile phone, to inform that the first mobile phone is used
The current location information of family the second mobile phone.
12. IVR system according to claim 11, it is characterised in that also include:
First navigation hint module, selects information, to carry for sending Voice Navigation to the first mobile phone
Show that the first cellphone subscriber is the need of navigation；The navigation instruction sent according to the first mobile phone, to the first mobile phone
Send Voice Navigation information, to inform current location and the second-hand of first cellphone subscriber's the first mobile phone
Distance between the current location of machine and traffic route.
13. IVR system according to claim 12, it is characterised in that also include:
Primary importance more new module, for according to set time cycle, periodically update the first mobile phone and
The positional information of the second mobile phone；
First navigation hint module, is additionally operable to the position letter according to the first mobile phone after updating and the second mobile phone
Breath, sends Voice Navigation information to the first mobile phone, to inform working as of first cellphone subscriber's the first mobile phone
Distance between the current location of front position and the second mobile phone and traffic route.
14. according to the IVR system described in any one of claim 11 to 13, it is characterised in that also wrap
Include:
Authorize judge module, for obtaining the first phone number, it is judged that whether the first phone number is input
The authorization number of the second phone number；At the second phone number that described first phone number is input
Under conditions of authorization number, call the first positioning indicating module execution and obtain according to the second phone number of input
Take the operation of the current location information of the second mobile phone.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510092433.9A CN105992127A (en) | 2015-02-28 | 2015-02-28 | IVR system and method thereof for realizing mobile phone voice service |
| PCT/CN2015/089178 WO2016134592A1 (en) | 2015-02-28 | 2015-09-08 | Ivr system, method thereof for implementing voice service of mobile phone, and storage medium |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201510092433.9A CN105992127A (en) | 2015-02-28 | 2015-02-28 | IVR system and method thereof for realizing mobile phone voice service |
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| CN105992127A true CN105992127A (en) | 2016-10-05 |
Family
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| CN201510092433.9A Withdrawn CN105992127A (en) | 2015-02-28 | 2015-02-28 | IVR system and method thereof for realizing mobile phone voice service |
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| WO (1) | WO2016134592A1 (en) |
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| CN108810254A (en) * | 2018-05-21 | 2018-11-13 | 重庆理工大学 | Call localization method, device, computer equipment and storage medium |
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| CN1510896A (en) * | 2002-12-20 | 2004-07-07 | �Ҵ���˾ | Communication method and system between user and alternate phonic acknowledge application |
| CN102104827A (en) * | 2009-12-22 | 2011-06-22 | 上海博路信息技术有限公司 | Self-assisted voice positioning system based on IVR |
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