CN105867751B - Operation information processing method and device - Google Patents

Operation information processing method and device Download PDF

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CN105867751B
CN105867751B CN201510026812.8A CN201510026812A CN105867751B CN 105867751 B CN105867751 B CN 105867751B CN 201510026812 A CN201510026812 A CN 201510026812A CN 105867751 B CN105867751 B CN 105867751B
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page
information
operation information
identifier
touch screen
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CN105867751A (en
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邱晗
徐春艳
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Tencent Technology Shenzhen Co Ltd
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Tencent Technology Shenzhen Co Ltd
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Abstract

The invention discloses an operation information processing method and device, and belongs to the technical field of networks. The method comprises the following steps: the method comprises the steps that touch screen operation of a user on a transparent layout layer on a current page is captured, wherein the transparent layout layer is located on the topmost layer of the current page; acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information; and sending the operation information and a page identifier to a server, wherein the page identifier is used for indicating a current page, and the server is used for correspondingly storing the operation information and the page identifier. According to the method and the device, the transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page is not influenced, the operation information of the user can be directly acquired, the accuracy of the operation information is improved, the user does not need to wear any acquisition equipment, and the acquisition cost is reduced.

Description

Operation information processing method and device
Technical Field
The present invention relates to the field of network technologies, and in particular, to an operation information processing method and apparatus.
Background
With the popularization and development of computer technologies, users have higher and higher demands on network products such as browsers and game applications, and in order to meet the increasing demands of users, developers can collect operation information of the users on the network products, analyze the collected operation information, find out rules of the users for using the network products, and then perfect the network products according to the found rules.
In the process of operating the network product by using the terminal, a user can wear the eye tracker and record the eye movement track of the user by using the eye tracker, so that a developer of the network product can analyze the eye movement track recorded by the eye tracker and acquire data such as the watching time, the watching times, the eye jump distance and the like of a certain area displayed by the user on the terminal, the data can reflect the operation behaviors of the user, for example, the area watched by the user at present can be reflected as the area operated by the user at present, the area watched by the user with long time can be regarded as the area interested by the user, and the like, and the developer can perfect the network product according to the data.
In the process of implementing the invention, the inventor finds that the prior art has at least the following problems:
in the process, the operation of the user can be reflected only by the eye movement track of the user, but the operation information of the user cannot be directly acquired, so that the accuracy is poor, and the user needs to wear the eye movement instrument in the operation process, so that the cost is very high.
Disclosure of Invention
In order to solve the problems in the prior art, embodiments of the present invention provide an operation information processing method and apparatus. The technical scheme is as follows:
in a first aspect, an operation information processing method is provided, where the method includes:
the method comprises the steps that touch screen operation of a user on a transparent layout layer on a current page is captured, wherein the transparent layout layer is located on the topmost layer of the current page;
acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information;
and sending the operation information and a page identifier to a server, wherein the page identifier is used for indicating a current page, and the server is used for correspondingly storing the operation information and the page identifier.
In a second aspect, an operation information processing method is provided, the method including:
receiving operation information and a page identifier sent by a terminal, wherein the terminal is used for capturing a touch screen operation of a user on a transparent layout layer at the topmost layer of a page and acquiring operation information corresponding to the touch screen operation, and the operation information at least comprises coordinate information;
and correspondingly storing the operation information and the page identification, wherein the operation information at least comprises coordinate information of the touch screen operation.
In a third aspect, there is provided an operation information processing apparatus, the apparatus including:
the operation capturing module is used for capturing touch screen operation of a user on a transparent layout layer on a current page, wherein the transparent layout layer is located on the topmost layer of the current page;
the operation information acquisition module is used for acquiring operation information corresponding to the touch screen operation, and the operation information at least comprises coordinate information;
and the sending module is used for sending the operation information and the page identifier to a server, wherein the page identifier is used for indicating a current page, and the server is used for correspondingly storing the operation information and the page identifier.
In a fourth aspect, there is provided an operation information processing apparatus, the apparatus including:
the terminal is used for capturing touch screen operation of a user on a transparent layout layer at the topmost layer of a page and acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information;
and the storage module is used for correspondingly storing the operation information and the page identifier, wherein the operation information at least comprises coordinate information of the touch screen operation.
The technical scheme provided by the embodiment of the invention has the following beneficial effects:
according to the method and the device provided by the embodiment of the invention, the touch screen operation of the user on the transparent layout layer on the current page is captured, the operation information corresponding to the touch screen operation is obtained and sent to the server, and the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced.
Drawings
In order to more clearly illustrate the technical solutions in the embodiments of the present invention, the drawings needed to be used in the description of the embodiments will be briefly introduced below, and it is obvious that the drawings in the following description are only some embodiments of the present invention, and it is obvious for those skilled in the art to obtain other drawings based on these drawings without creative efforts.
FIG. 1 is a block diagram of an operating information handling system according to an embodiment of the present invention;
FIG. 2 is a flow chart of a method for processing operation information according to an embodiment of the present invention;
FIG. 3 is a flow chart of a method for processing operation information according to an embodiment of the present invention;
FIG. 4 is a flow chart of a method for processing operation information according to an embodiment of the present invention;
fig. 5A is a schematic diagram of a page layer according to an embodiment of the present invention;
FIG. 5B is a schematic process flow diagram provided by an embodiment of the invention;
FIG. 5C is a schematic diagram of a screenshot of a page provided by an embodiment of the present invention;
FIG. 5D is a schematic diagram of a feature identifier provided by an embodiment of the present invention;
fig. 6 is a schematic structural diagram of an operation information processing apparatus according to an embodiment of the present invention;
fig. 7 is a schematic structural diagram of an operation information processing apparatus according to an embodiment of the present invention;
fig. 8 is a schematic structural diagram of a terminal according to an embodiment of the present invention;
fig. 9 is a schematic structural diagram of a server according to an embodiment of the present invention.
Detailed Description
The technical solutions in the embodiments of the present invention will be clearly and completely described below with reference to the drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some, not all, embodiments of the present invention. All other embodiments, which can be derived by a person skilled in the art from the embodiments given herein without making any creative effort, shall fall within the protection scope of the present invention.
Fig. 1 is a schematic structural diagram of an operation information processing system according to an embodiment of the present invention, and referring to fig. 1, the operation information processing system includes: the terminal is connected with the server through a network.
The terminal is provided with a touch display screen, and a user can trigger touch screen operation on the touch display screen. The terminal is used for capturing touch screen operation of a user on the transparent layout layer on the current page, acquiring operation information corresponding to the touch screen operation, and sending the operation information and the page identifier to the server. The operation information at least comprises coordinate information of the touch screen operation. The server is used for receiving the operation information and the page identifier sent by the terminal and correspondingly storing the operation information and the page identifier.
For each page of the terminal, the terminal collects operation information of users on the page and sends the operation information to the server, and the server can store the operation information of each user on the page, so that the operation hotspot area of the users on the page can be visually known, and the page is perfected.
Fig. 2 is a flowchart of an operation information processing method according to an embodiment of the present invention. The execution subject of the embodiment of the present invention is a terminal, and referring to fig. 2, the method includes:
201. and capturing touch screen operation of a user on a transparent layout layer on the current page, wherein the transparent layout layer is positioned at the topmost layer of the current page.
202. And acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information.
203. And sending the operation information and a page identifier to a server, wherein the page identifier is used for indicating a current page, and the server is used for correspondingly storing the operation information and the page identifier.
According to the method provided by the embodiment of the invention, the touch screen operation of the user on the transparent layout layer on the current page is captured, the operation information corresponding to the touch screen operation is obtained and sent to the server, and the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced.
Optionally, before the capturing of the user's touch screen operation on the transparent layout layer on the current page, the method further includes:
and adding a transparent layout layer at the topmost layer of the current page.
Optionally, after the operation information corresponding to the touch screen operation is acquired, the method further includes:
and transmitting the touch screen operation to a page element corresponding to the coordinate information in the current page.
Optionally, the method further comprises:
generating an operation item according to the operation information and the page identifier;
periodically sending the generated operation items to the server; or when the number of the generated operation items reaches a specified threshold value, the generated operation items are sent to the server.
Optionally, the method further comprises:
and sending the version information of the local terminal to the server, wherein the server is used for correspondingly storing the operation information, the page identifier and the version information.
All the above-mentioned optional technical solutions can be combined arbitrarily to form the optional embodiments of the present invention, and are not described herein again.
Fig. 3 is a flowchart of an operation information processing method according to an embodiment of the present invention. The execution subject of the embodiment of the present invention is a server, and referring to fig. 3, the method includes:
301. the method comprises the steps of receiving operation information and a page identification sent by a terminal, wherein the terminal is used for capturing touch screen operation of a user on a transparent layout layer at the topmost layer of a page and obtaining operation information corresponding to the touch screen operation, and the operation information at least comprises coordinate information.
302. And correspondingly storing the operation information and the page identifier, wherein the operation information at least comprises coordinate information of the touch screen operation.
According to the method provided by the embodiment of the invention, the terminal captures the touch screen operation of the user on the transparent layout layer on the current page, the operation information corresponding to the touch screen operation is acquired, and then the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced.
Optionally, after the correspondingly storing the operation information and the page identifier, the method further includes:
when an operation query instruction is received, acquiring a page identifier corresponding to the operation query instruction;
acquiring operation information stored corresponding to the page identifier;
acquiring a screenshot corresponding to the page identifier according to a prestored page screenshot;
adding a characteristic identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and displaying the screenshot after the characteristic identifier is added.
Optionally, the method further comprises:
and if the version information sent by the terminal is also received, correspondingly storing the operation information, the page identifier and the version information.
Optionally, the method further comprises:
when an operation query instruction is received, acquiring a page identifier and version information corresponding to the operation query instruction;
acquiring operation information stored corresponding to the page identifier and the version information;
acquiring a screenshot corresponding to the page identifier according to a prestored page screenshot;
adding a characteristic identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and displaying the screenshot after the characteristic identifier is added.
All the above-mentioned optional technical solutions can be combined arbitrarily to form the optional embodiments of the present invention, and are not described herein again.
Fig. 4 is a flowchart of an operation information processing method according to an embodiment of the present invention. The interaction subject of the embodiment of the invention is a terminal and a server, and referring to fig. 4, the method comprises the following steps:
401. when a terminal displays a current page, adding a transparent layout layer at the topmost layer of the current page, capturing touch screen operation of a user on the transparent layout layer, and acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information.
In the embodiment of the invention, the terminal can be a mobile phone, a tablet personal computer and other equipment, the terminal can be provided with the application with the specified function, and the page of the application with the specified function can be displayed in the process of running the application with the specified function. The application with the specified function can be a browser, an instant messaging application and the like, and correspondingly, the server can be a browser server, an instant messaging server and the like. The terminal is also provided with a touch display screen, and a user can trigger touch screen operation on the touch display screen to process the current page.
Each page includes a layout and a view, the layout specifying the location of page elements in the page, such as specifying that a title bar or the like be displayed at the top of the page. The view is used for representing the display state of the current page, such as whether the current page is in a full-screen display state or a zooming display state, a horizontal-screen display state or a vertical-screen display state, and the like. The layout includes a plurality of page elements, such as buttons, pictures, video playing windows, web page link addresses, and the like, which is not limited in the embodiments of the present invention. In the related art, when a terminal detects a touch screen operation on a current page, a page element corresponding to the touch screen operation is directly determined, and a corresponding operation function is determined according to the page element, so that the operation function is executed. For example, when the terminal detects a click operation on a web page link address on the current page, the terminal jumps to the web page link address. However, in this process, the terminal does not acquire a specific position of the touch screen operation, and cannot determine the operation position of the user on the current page.
In order to know the operation position of the user on the current page, the terminal may add a transparent layout layer on the topmost layer of the current page, and cover the original layer of the current page with the transparent layout layer, where the size of the transparent layout layer is the same as the size of the current page. The transparent layout layer can not damage the display of the original layer of the current page, and can not influence the touch screen operation of a user on the current page. When a user performs a touch screen operation on a current page, the touch screen operation is firstly transmitted to the transparent layout layer positioned at the topmost layer for processing, and then the terminal can capture the touch screen operation of the user on the transparent layout layer and acquire operation information of the touch screen operation.
Referring to fig. 5A, an original layer of a current page is "layer 2", a transparent layout layer "layer 1" is added on a layer above "layer 2", and the size of "layer 1" is the same as that of "layer 2" (the size of "layer 1" in the figure is slightly larger than that of "layer 2").
The operation information at least comprises coordinate information of the touch screen operation. The terminal can use the positions of the upper left corner or the upper right corner of the current page and the like as the origin of a coordinate system, and the two mutually perpendicular screen edges of the terminal are respectively used as a horizontal axis and a vertical axis to establish the coordinate system. When the terminal captures the touch screen operation, determining a touch point of the touch screen operation, and acquiring coordinates of the touch point in the coordinate system, namely coordinate information of the touch screen operation. In practical application, a user may trigger various types of touch screen operations, such as a single-click operation, a double-click operation, a sliding operation, and the like, and when the touch screen operation is the single-click operation or the double-click operation, the operation information may include coordinates of a touch point of the touch screen operation, and when the touch screen operation is the sliding operation, the operation information may include coordinates of a plurality of touch points on a sliding track of the sliding operation. In addition, the unit size of the coordinate system can be determined according to the pixel size of the page, so that the finally obtained coordinate can be accurate to the pixel level, and the accuracy of coordinate information is improved.
In addition, the operation information may further include a type, operation time, operation times, a user account number for triggering the touch screen operation, and the like of the touch screen operation, so that the server can perform statistics on the type, operation time, and user related information of the user operation in the following process. The operation time of the touch screen operation can be represented by a time period, and when the user triggers the same touch screen operation for multiple times at the same position of the current page, the terminal can also record the operation times of the touch screen operation.
In practical application, when the terminal opens a current page, an activity window of the current page is created, and at this time, the terminal may invoke an onCreate function, and create a transparent layout (layout) with the same size as the current page on the topmost layer of the activity window, so that a transparent layout layer is added in the current page. The terminal can add a gesture monitoring processing process in the transparent layout layer through a GesturreDetector gesture recognition class provided by an Android SDK (Android Software Development Kit), wherein the gesture monitoring processing process is used for monitoring touch screen operation of a user on the transparent layout layer. Specifically, the terminal can inherit a SimpleOnGestutureListener class provided by the Android SDK and rewrite a corresponding operation trigger function to monitor the touch screen operation. For example, rewriting onsingletapfixed function realizes monitoring of single click operation, rewriting ondoubtep function realizes monitoring of double click operation, rewriting onFling function realizes monitoring of fast slide operation, rewriting onScroll function realizes monitoring of drag operation, and rewriting onLongPress function realizes monitoring of long press operation.
When the terminal acquires the operation information of the user through the transparent layout layer, in order to not influence the normal operation of the user on the current page, the terminal transmits the touch screen operation to the page element corresponding to the coordinate information in the current page, determines the operation function corresponding to the page element, and executes the operation function.
In practical application, a user issues touch screen operations to a current page layer by layer, the transparent layout layer located at the topmost layer processes the touch screen operations first, when the operation information is acquired through the transparent layout layer, the layer is processed completely, the transparent layout layer issues the touch screen operations to the next layer of the transparent layout layer, namely the original layer of the current page, and the touch screen operations are processed by the original layer of the current page, so that the operation functions corresponding to the touch screen operations can be realized in the original layer of the current page.
Further, the terminal can also rewrite a dispatchthechuevent function, an ontouchvent function and an onmterceptuevent function in the gesture recognition class of the transparent layout layer, wherein the dispatchthuevent function is used for determining whether the touch screen operation is processed on the current layer or issued to the next layer, the ontouchvent function is used for processing the touch screen operation, the onmtepttouchvent function is used for intercepting the touch screen operation, and the touch screen operation cannot be transferred to the next layer after the touch screen operation is intercepted. Referring to fig. 5B, the processing flow of the terminal for the touch screen operation may include the following steps:
(1) and starting to execute a dispatch touch event function in the transparent layout layer, capturing touch screen operation, and determining to process the touch screen operation in the layer.
(2) And calling an ontouch function of a gesture recognition class to process the touch screen operation, wherein the processing process refers to obtaining operation information of the touch screen operation in the embodiment of the invention.
(3) The dispatch touch event function completes execution, and a return value false is obtained (no), which indicates that the touch screen operation is completed.
(4) And starting execution of the onInterceptTouchervent function, judging whether the touch screen operation needs to be intercepted or not, and obtaining a return value false (No) when the execution is finished, wherein the return value false indicates that the touch screen operation is not intercepted.
(5) The transparent layout diagram layer transmits the touch screen operation to the original diagram layer of the current page, and the dispatch touch function in the original diagram layer starts to be executed.
402. The terminal sends the operation information and the page identifier to the server.
The page identifier is used to uniquely indicate the current page, and may be a name, a page number, and the like of the current page, which is not limited in the embodiment of the present invention. When the server generates a page, a unique page identifier can be allocated to the page, and when the terminal requests the server to display the page, the server sends the page and the page identifier to the terminal, so that the terminal can acquire the page identifier of the page.
It should be noted that, for two pages with the same layout, when the views of the two pages are different, the two pages may be considered as different pages, and then different page identifications may be allocated to the two pages. Or, for two pages with the same layout, when the views of the two pages are different, the two pages may be considered to be the same page, and the same page identifier is allocated to the two pages, at this time, to facilitate the server to distinguish the display state of the current page, the terminal may send the current display state to the server, and the server stores the current display state when storing the operation information and the page identifier.
Optionally, when the terminal acquires the operation information, an operation entry may be generated according to the operation information and the page identifier, and the terminal may generate a plurality of operation entries in the operation process of the user. Each time the terminal generates a new operation entry, the operation entry may not be immediately sent to the server, but written in a designated database. The designated database is used for storing the operation entry generated by the terminal, and may be an SQLite (lightweight) database or other databases, which is not limited in the embodiment of the present invention. In the subsequent process, the terminal may periodically send the operation items generated in the current period to the server according to the operation items in the designated database, or may count the number of operation items newly generated after the operation items are sent to the server last time according to the operation items in the designated database, and send the newly generated operation items to the server when the number of the newly generated operation items reaches a designated threshold, or, when the currently running designated function application is switched from a foreground operation to a background operation, the terminal may send the operation items generated in the foreground operation of the designated function application to the server. And when sending the operation items, the terminal may sample and select the generated operation items, select the operation items meeting the predetermined condition from the operation items, and send the operation items meeting the predetermined condition to the server, where the predetermined condition may specify the number of the operation items, the user account corresponding to the operation items, and the like, and the embodiment of the present invention does not limit the predetermined condition.
The period of sending the operation items by the terminal may be 10 minutes or half an hour, and the like, and the specified threshold may be 50, 100, or other values, which are not limited in the embodiments of the present invention.
In addition, when the terminal sends the operation item, the operation item to be sent may be packed into a binary compression packet, the binary compression packet is sent to the server in an http-post manner, and when the server receives the binary compression packet, the binary compression packet may be decompressed to obtain the operation item to be sent by the terminal. Of course, the terminal may also send the binary compression packet to the server in other interactive manners, such as a manner of a TCP (transmission control Protocol) socket data stream, which is not limited in this embodiment of the present invention.
403. And when the server receives the operation information and the page identifier, the server correspondingly stores the operation information and the page identifier.
When the terminal acquires the operation information, the page identifier of the current page is acquired, the operation information and the page identifier are sent to the server, and then the server can receive the operation information and the page identifier and correspondingly store the operation information and the page identifier. At this time, the server establishes a corresponding relationship between the operation information and the page identifier, and through the corresponding relationship, the server can determine the operation information of the user on the page, and particularly can determine the coordinates of the operation position of the user on the page.
In another embodiment, the terminal may further obtain version information of the terminal, where the version information may include multiple items of information, such as model information, screen size, screen resolution, and version number of currently-running application with a specified function, of the terminal, and this is not limited in this embodiment of the present invention. The terminal may send the version information to the server, and the server may store the operation information, the page identifier, and the version information when receiving the version information. At this time, the server establishes a corresponding relationship between the operation information, the page identifier and the version information, and according to the corresponding relationship, the server can determine the operation information of the user on the page of a certain version.
The terminal can also obtain the personal information of the user, wherein the personal information of the user can comprise the sex, age, location, hobbies and the like of the user of the terminal and can be determined according to the personal information filled by the user. The terminal can send the user personal information to the server, and the server can correspondingly store the operation information, the page identifier and the user personal information when receiving the user personal information. Or the server analyzes the user operation of each terminal in advance, estimates the user personal information of the terminal such as gender, age, location, hobbies and the like, and establishes the corresponding relation between the terminal identification and the user personal information. The terminal identifier may be a device number, a user account, and the like of the terminal, which is not limited in the embodiment of the present invention. When the server receives the operation information uploaded by the terminal, the terminal identification of the terminal is obtained, the user personal information of the terminal is obtained according to the corresponding relation between the terminal identification and the user personal information which is established in advance, and the operation information, the page identification and the user personal information are correspondingly stored.
At this time, the server establishes a corresponding relationship between the operation information, the page identifier and the user personal information, and according to the corresponding relationship, the server can determine the operation information of a certain type of user on the page. For example, the server may determine operation information of users of a certain age group on the page or operation information of users in a certain location range on the page, and so on.
In practical application, after the server stores the received information such as the operation information, the page identifier, the version information, and the like, offline statistics may be performed on the stored information according to a specified period, where the statistical period may be 1 hour or 1 day, and the like, which is not limited in this embodiment of the present invention. Moreover, the server may use SQL (Structured Query Language), Mapreduce (mapping/reduction) framework provided by Hadoop, or other languages to generate a statistical program, and when the statistical program is run, offline statistics on information is implemented.
The server may establish a data structure table, the data structure table may specify a data type and a field name for each statistical dimension, and the server may perform statistics on the received information according to the data type and the field type specified by the data structure table. For example, the data structure table may be as shown in table 1 below, with the statistical dimensions including: date, product model, resolution, screen density, page identification, operation type, horizontal and vertical screen state and coordinate information.
TABLE 1
Statistical dimensionality Type (B) Name of field
Date int(12) statis_hour
Product model varchar(32) product_id
Resolution ratio varchar(32) resolution
Screen density varchar(32) screen_dpi
Page identification varchar(64) page_name
Type of operation int(4) action_type
Horizontal and vertical screen state int(4) orientation
Coordinate information varchar(32) x_y
By establishing the data structure table, the operation information under the multiple dimensions is counted, and the operation information under a certain dimension can be quickly inquired in the subsequent process.
404. When the server receives an operation query instruction, acquiring a page identifier corresponding to the operation query instruction, acquiring operation information corresponding to the page identifier, acquiring a screenshot corresponding to the page identifier according to a pre-stored page screenshot, adding a feature identifier in a page area corresponding to the coordinate information in the screenshot according to coordinate information in the operation information, and displaying the screenshot after the feature identifier is added.
In the embodiment of the invention, the server is used for storing the operation information of the user on the page, and any terminal can send an operation query instruction to the server to query the corresponding operation information. Taking an example that a designated terminal sends an operation query instruction to the server, where the operation query instruction may include a page identifier to be queried, the server obtains the page identifier included in the operation query instruction, obtains operation information stored in correspondence with the page identifier, returns the operation information to the designated terminal, and displays the operation information by the designated terminal.
Further, in order to vividly and vividly show the operation information, the server may pre-store a screenshot of each page, when the server receives the operation query instruction, obtain a screenshot corresponding to the page identifier, and add a feature identifier, which may be a red dot identifier or a triangular identifier, to a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information, to indicate that the user performs a touch screen operation on the page area. When the server obtains a plurality of operation information corresponding to the page identifier, a plurality of feature identifiers are added to the screenshot. And taking the screenshot added with the feature identifier as an appointed screenshot, and then the server can send the appointed screenshot to the appointed terminal and display the appointed screenshot on the appointed terminal, so that a user of the appointed terminal can inquire the appointed screenshot and visually see an operation hot spot area of the user on the page. The server can show the appointed screenshot in a web page, and send the web page to the appointed terminal, so that the appointed terminal shows the appointed screenshot.
The server can also set the transparency of the feature identifier in the specified screenshot, so that when the specified terminal displays the screenshot subsequently, the user can clearly see the page elements covered by the feature identifier.
In practical application, the server can use the drawing component to convert the inquired operation information into a data format specified by the drawing component, when the drawing component is applied, the operation information is identified, an operation hot spot area of a user on the page is drawn according to the identified operation information, the effect of the user operation is superposed on an original screenshot of the page in a characteristic identification mode to obtain the specified screenshot, and the visualization of the operation area of the user is realized. Js component or other component, the data format specified by the drawing component may be json (JavaScript Object Notation), for example, the coordinate information (10, 15) may be expressed as { x: 10, y: 15}, of course, the server may also adopt other data formats, which is not limited in this embodiment of the present invention.
For example, a screenshot of a page is shown in fig. 5C, when the server receives an operation query instruction for the page, according to the counted operation information, a feature identifier is added to the screenshot, and an appointed screenshot obtained after adding the feature identifier is shown in fig. 5D (a shaded area represents the feature identifier), the server may send the appointed screenshot to the appointed terminal, and the appointed terminal displays the appointed screenshot. When the user of the specified terminal browses the specified screenshot, the positions of the squares, the topics, the games, the software and the search buttons displayed above the page in the operation hot spot area of the user on the page and the picture 1 displayed in the middle of the page can be determined.
In addition, the server can also obtain a plurality of operation information stored corresponding to the page identifier, divide the page into a plurality of page areas, count operation information of the page area to which coordinate information belongs in the plurality of operation information for each page area of the page, calculate the operation times of users in the page area according to the counted number of the operation information, and add feature identifiers to corresponding page areas in the screenshot of the page according to the operation times. When the operation times are different, the feature identifiers added by the server are different, so that the user can visually find out the operation hot spot area of the user on the page according to the added feature identifiers.
For example, the larger the number of operations in the page area, the brighter the color of the added feature identifier, and the smaller the number of operations in the page area, the darker the color of the added feature identifier. When the user browses the appointed screenshot returned by the server, the operation hot spot area of the user on the page can be known according to the color change of the feature identifier.
In this embodiment of the present invention, the operation query instruction may further include a query condition, where the query condition may include version information of a page to be queried, and the server may obtain operation information stored in correspondence with the page identifier and the version information, and process the screenshot of the page according to the operation information. The query condition may further include operation time, a user identification field for triggering operation, and the like, and the server may first obtain corresponding operation information, filter the obtained operation information according to the query condition, extract operation information that meets the query condition, and process the screenshot of the page according to the operation information that meets the query condition.
In the embodiment of the present invention, the server displays a corresponding specified screenshot when receiving the operation query instruction, and in fact, the server may periodically perform summary statistics on the stored operation information, for each page of which the operation information is counted, the server may obtain the screenshot of the page and the operation information stored corresponding to the page identifier, add a feature identifier to a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information, and store the screenshot after the feature identifier is added. Or the server divides the screenshot of the page into a plurality of page areas, counts operation information of the page areas in a plurality of operation information stored corresponding to the page identifier for each page area, calculates the operation times in the page area according to the counted number of the operation information, and adds the feature identifier in the corresponding page area in the screenshot of the page according to the operation times. In the subsequent process, when the server receives an operation query instruction sent by any terminal, the server can obtain a corresponding specified screenshot according to the operation query instruction, and display the specified screenshot on the terminal.
The developer of the application with the specified function can apply the method provided by the embodiment of the invention, the transparent layout layer is added at the topmost layer of the application page with the specified function, when each terminal displays the page with the specified function, the touch screen operation of the user on the transparent layout layer can be captured, the operation information is obtained and uploaded to the server of the application with the specified function, and the server counts and analyzes the operation information of the user on the page. The developer can use the terminal to send operation inquiry command to this server, demonstrates the page screenshot that this server returned, knows the user directly perceivedly in the operation hot spot region on every page, according to this operation hot spot region, can carry out the analysis to the hot spot function on the page to adjust the position of page layout and common function button, convenience when improving user operation promotes the user experience degree of this appointed function application. The developer can also analyze the advertising effect of the advertisement and the recommendation information on the page according to the operation hotspot area, so that the putting positions of the advertisement and the recommendation information are reasonably adjusted, and the advertising effect of the page advertisement is improved. In addition, the server can support the collection and analysis of the operation information of the terminal users in the tens of millions or even hundreds of millions, and is suitable for the analysis and research of batch users.
According to the method provided by the embodiment of the invention, the touch screen operation of the user on the transparent layout layer on the current page is captured, the operation information corresponding to the touch screen operation is obtained and sent to the server, and the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced. Furthermore, the server can accurately record the actual operation of the user, the accuracy can reach the pixel level, the operation information of the batch of users can be conveniently and quickly collected, the server is suitable for analyzing and researching the batch of user operation, the characteristic identification is added in the screenshot of the page according to the operation information of the user on the page, the operation hot spot area can be visually displayed, and the display effect is vivid.
Fig. 6 is a schematic structural diagram of an operation information processing apparatus according to an embodiment of the present invention, and referring to fig. 6, the apparatus includes:
an operation capturing module 601, configured to capture a touch screen operation of a user on a transparent layout layer on a current page, where the transparent layout layer is located on a topmost layer of the current page;
the operation information obtaining module 602 is connected to the operation capturing module 601, and is configured to obtain operation information corresponding to the touch screen operation, where the operation information at least includes coordinate information;
the sending module 603 is connected to the operation information obtaining module 602, and is configured to send the operation information and a page identifier to a server, where the page identifier is used to indicate a current page, and the server is used to store the operation information and the page identifier correspondingly.
According to the device provided by the embodiment of the invention, the touch screen operation of the user on the transparent layout layer on the current page is captured, the operation information corresponding to the touch screen operation is obtained and sent to the server, and the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced.
Optionally, the apparatus further comprises:
and the layer adding module is used for adding a transparent layout layer at the topmost layer of the current page.
Optionally, the apparatus further comprises:
and the operation transmission module is used for transmitting the touch screen operation to the page element corresponding to the coordinate information in the current page.
Optionally, the apparatus further comprises:
the operation item generating module is used for generating an operation item according to the operation information and the page identifier;
the sending module 603 is configured to periodically send the generated operation entry to the server; or when the number of the generated operation items reaches a specified threshold value, the generated operation items are sent to the server.
Optionally, the sending module 603 is further configured to send version information of the local end to the server, where the server is configured to store the operation information, the page identifier, and the version information correspondingly.
All the above-mentioned optional technical solutions can be combined arbitrarily to form the optional embodiments of the present invention, and are not described herein again.
Fig. 7 is a schematic structural diagram of an operation information processing apparatus according to an embodiment of the present invention, and referring to fig. 7, the apparatus includes:
the receiving module 701 is configured to receive operation information and a page identifier sent by a terminal, where the terminal is configured to capture a touch screen operation of a user on a transparent layout layer on a topmost layer of a page, and acquire operation information corresponding to the touch screen operation, where the operation information at least includes coordinate information;
the storage module 702 is connected to the receiving module 701, and is configured to store the operation information and the page identifier correspondingly, where the operation information at least includes coordinate information of the touch screen operation.
According to the device provided by the embodiment of the invention, the terminal captures the touch screen operation of the user on the transparent layout layer on the current page, the operation information corresponding to the touch screen operation is acquired, and then the server stores the operation information. The transparent layout layer is added on the topmost layer of the current page, so that the touch screen operation of the user on the page cannot be influenced, the operation information of the user can be directly collected, the accuracy of the operation information is improved, the user does not need to wear any collection equipment, and the collection cost is reduced.
Optionally, the apparatus further comprises:
the receiving module 701 is further configured to, when an operation query instruction is received, obtain a page identifier corresponding to the operation query instruction;
the first information acquisition module is used for acquiring the operation information stored corresponding to the page identifier;
the first screenshot obtaining module is used for obtaining a screenshot corresponding to the page identifier according to a prestored page screenshot;
the first adding module is used for adding a characteristic identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and the first display module is used for displaying the screenshot after the characteristic identifier is added.
Optionally, if the receiving module 701 further receives version information sent by the terminal, the storing module 702 is further configured to correspondingly store the operation information, the page identifier, and the version information.
Optionally, the apparatus further comprises:
the receiving module 701 is further configured to, when an operation query instruction is received, obtain a page identifier and version information corresponding to the operation query instruction;
the second information acquisition module is used for acquiring the operation information which is stored correspondingly to the page identifier and the version information;
the second screenshot obtaining module is used for obtaining a screenshot corresponding to the page identifier according to a prestored page screenshot;
the second adding module is used for adding a feature identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and the second display module is used for displaying the screenshot after the characteristic identifier is added.
All the above-mentioned optional technical solutions can be combined arbitrarily to form the optional embodiments of the present invention, and are not described herein again.
It should be noted that: the operation information processing apparatus provided in the above embodiment is only illustrated by dividing the above functional modules when processing the operation information, and in practical applications, the above functions may be distributed by different functional modules as needed, that is, the internal structures of the terminal and the server are divided into different functional modules to complete all or part of the above described functions. In addition, the operation information processing apparatus and the operation information processing method provided by the above embodiments belong to the same concept, and specific implementation processes thereof are described in the method embodiments and are not described herein again.
Fig. 8 is a schematic structural diagram of a terminal according to an embodiment of the present invention, where the terminal may be used to implement the functions performed by the terminal in the operation information processing method shown in the foregoing embodiment. Specifically, the method comprises the following steps:
the terminal 800 may include RF (Radio Frequency) circuitry 110, memory 120 including one or more computer-readable storage media, an input unit 130, a display unit 140, a sensor 150, audio circuitry 160, a transmission module 170, a processor 180 including one or more processing cores, and a power supply 190. Those skilled in the art will appreciate that the terminal structure shown in fig. 8 is not intended to be limiting and may include more or fewer components than those shown, or some components may be combined, or a different arrangement of components. Wherein:
the RF circuit 110 may be used for receiving and transmitting signals during information transmission and reception or during a call, and in particular, receives downlink information from a base station and then sends the received downlink information to the one or more processors 180 for processing; in addition, data relating to uplink is transmitted to the base station. In general, the RF circuitry 110 includes, but is not limited to, an antenna, at least one Amplifier, a tuner, one or more oscillators, a Subscriber Identity Module (SIM) card, a transceiver, a coupler, an LNA (Low Noise Amplifier), a duplexer, and the like. In addition, the RF circuitry 110 may also communicate with networks and other terminals via wireless communications. The wireless communication may use any communication standard or protocol, including but not limited to GSM (Global System for Mobile communications), GPRS (General Packet Radio Service), CDMA (Code Division Multiple Access), WCDMA (Wideband Code Division Multiple Access), LTE (Long Term Evolution), e-mail, SMS (short messaging Service), etc.
The memory 120 may be used to store software programs and modules, such as the software programs and modules corresponding to the terminal shown in the above exemplary embodiment, and the processor 180 executes various functional applications and data processing, such as implementing video-based interaction, by running the software programs and modules stored in the memory 120. The memory 120 may mainly include a storage program area and a storage data area, wherein the storage program area may store an operating system, an application program required by at least one function (such as a sound playing function, an image playing function, etc.), and the like; the storage data area may store data (such as audio data, a phonebook, etc.) created according to the use of the terminal 800, and the like. Further, the memory 120 may include high speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device. Accordingly, the memory 120 may further include a memory controller to provide the processor 180 and the input unit 130 with access to the memory 120.
The input unit 130 may be used to receive input numeric or character information and generate keyboard, mouse, joystick, optical or trackball signal inputs related to user settings and function control. In particular, input unit 130 may include a touch-sensitive surface 131 as well as other input terminals 132. The touch-sensitive surface 131, also referred to as a touch display screen or a touch pad, may collect touch operations by a user on or near the touch-sensitive surface 131 (e.g., operations by a user on or near the touch-sensitive surface 131 using a finger, a stylus, or any other suitable object or attachment), and drive the corresponding link device according to a predetermined program. Alternatively, the touch sensitive surface 131 may comprise two parts, a touch detection means and a touch controller. The touch detection device detects the touch direction of a user, detects a signal brought by touch operation and transmits the signal to the touch controller; the touch controller receives touch information from the touch sensing device, converts the touch information into touch point coordinates, sends the touch point coordinates to the processor 180, and can receive and execute commands sent by the processor 180. Additionally, the touch-sensitive surface 131 may be implemented using various types of resistive, capacitive, infrared, and surface acoustic waves. In addition to the touch-sensitive surface 131, the input unit 130 may also include other input terminals 132. In particular, other input terminals 132 may include, but are not limited to, one or more of a physical keyboard, function keys (such as volume control keys, switch keys, etc.), a trackball, a mouse, a joystick, and the like.
The display unit 140 may be used to display information input by or provided to a user and various graphical user interfaces of the terminal 800, which may be made up of graphics, text, icons, video, and any combination thereof. The Display unit 140 may include a Display panel 141, and optionally, the Display panel 141 may be configured in the form of an LCD (Liquid Crystal Display), an OLED (Organic Light-Emitting Diode), or the like. Further, the touch-sensitive surface 131 may cover the display panel 141, and when a touch operation is detected on or near the touch-sensitive surface 131, the touch operation is transmitted to the processor 180 to determine the type of the touch event, and then the processor 180 provides a corresponding visual output on the display panel 141 according to the type of the touch event. Although in FIG. 8, touch-sensitive surface 131 and display panel 141 are shown as two separate components to implement input and output functions, in some embodiments, touch-sensitive surface 131 may be integrated with display panel 141 to implement input and output functions.
The terminal 800 can also include at least one sensor 150, such as a light sensor, motion sensor, and other sensors. Specifically, the light sensor may include an ambient light sensor that may adjust the brightness of the display panel 141 according to the brightness of ambient light, and a proximity sensor that may turn off the display panel 141 and/or a backlight when the terminal 800 is moved to the ear. As one of the motion sensors, the gravity acceleration sensor can detect the magnitude of acceleration in each direction (generally, three axes), can detect the magnitude and direction of gravity when the mobile phone is stationary, and can be used for applications of recognizing the posture of the mobile phone (such as horizontal and vertical screen switching, related games, magnetometer posture calibration), vibration recognition related functions (such as pedometer and tapping), and the like; as for other sensors such as a gyroscope, a barometer, a hygrometer, a thermometer, and an infrared sensor, which can be configured on the terminal 800, further description is omitted here.
Audio circuitry 160, speaker 161, and microphone 162 may provide an audio interface between a user and terminal 800. The audio circuit 160 may transmit the electrical signal converted from the received audio data to the speaker 161, and convert the electrical signal into a sound signal for output by the speaker 161; on the other hand, the microphone 162 converts the collected sound signal into an electric signal, converts the electric signal into audio data after being received by the audio circuit 160, and then outputs the audio data to the processor 180 for processing, and then to the RF circuit 110 to be transmitted to, for example, another terminal, or outputs the audio data to the memory 120 for further processing. The audio circuitry 160 may also include an earbud jack to provide communication of peripheral headphones with the terminal 800.
The terminal 800, which can assist the user in e-mail, web browsing, and streaming media access, etc., provides the user with wireless or wired broadband internet access via the transmission module 170. Although fig. 8 shows the transmission module 170, it is understood that it does not belong to the essential constitution of the terminal 800 and may be omitted entirely as needed within the scope not changing the essence of the invention.
The processor 180 is a control center of the terminal 800, links various parts of the entire mobile phone using various interfaces and lines, and performs various functions of the terminal 800 and processes data by operating or executing software programs and/or modules stored in the memory 120 and calling data stored in the memory 120, thereby integrally monitoring the mobile phone. Optionally, processor 180 may include one or more processing cores; preferably, the processor 180 may integrate an application processor, which mainly handles operating systems, user interfaces, application programs, etc., and a modem processor, which mainly handles wireless communications. It will be appreciated that the modem processor described above may not be integrated into the processor 180.
The terminal 800 further includes a power supply 190 (e.g., a battery) for powering the various components, which may preferably be logically coupled to the processor 180 via a power management system to manage charging, discharging, and power consumption management functions via the power management system. The power supply 190 may also include any component including one or more of a dc or ac power source, a recharging system, a power failure detection circuit, a power converter or inverter, a power status indicator, and the like.
Although not shown, the terminal 800 may further include a camera, a bluetooth module, etc., which will not be described herein. Specifically, in this embodiment, the display unit of the terminal is a touch screen display, the terminal further includes a memory, and one or more programs, where the one or more programs are stored in the memory, and the one or more programs executed by the one or more processors include instructions for implementing the operations performed by the terminal in the above embodiments.
Fig. 9 is a schematic structural diagram of a server according to an embodiment of the present invention, and referring to fig. 9, the server 900 may have a relatively large difference due to different configurations or performances, and may include one or more Central Processing Units (CPUs) 922 (e.g., one or more processors) and a memory 932, and one or more storage media 930 (e.g., one or more mass storage devices) storing an application program 942 or data 944. Memory 932 and storage media 930 can be, among other things, transient storage or persistent storage. The program stored on the storage medium 930 may include one or more modules (not shown), each of which may include a series of instruction operations for the server. Still further, a central processor 922 may be provided in communication with the storage medium 930 to execute a series of instruction operations in the storage medium 930 on the server 900.
The server 900 may also include one or more power supplies 926, one or more wired or wireless network interfaces 950, one or more input-output interfaces 958, one or more keyboards 956, and/or one or more operating systems 941, such as Windows Server, Mac OS XTM, UnixTM, LinuxTM, FreeBSDTM, etc.
It will be understood by those skilled in the art that all or part of the steps for implementing the above embodiments may be implemented by hardware, or may be implemented by a program instructing relevant hardware, where the program may be stored in a computer-readable storage medium, and the above-mentioned storage medium may be a read-only memory, a magnetic disk or an optical disk, etc.
The above description is only for the purpose of illustrating the preferred embodiments of the present invention and is not to be construed as limiting the invention, and any modifications, equivalents, improvements and the like that fall within the spirit and principle of the present invention are intended to be included therein.

Claims (16)

1. An operation information processing method, characterized by comprising:
when a current page is opened, creating a window of the current page, creating a transparent layout layer with the size same as that of the current page on the topmost layer of the window, and adding a gesture monitoring processing process in the transparent layout layer, wherein the gesture monitoring processing process is used for monitoring the operation of a user on the transparent layout layer;
capturing touch screen operation of a user on the transparent layout layer on the current page;
acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information;
sending the operation information and a page identifier to a server, wherein the page identifier is used for indicating the current page, and the server is used for correspondingly storing the operation information and the page identifier;
after the operation information corresponding to the touch screen operation is obtained, the method further includes:
and transmitting the touch screen operation to a page element corresponding to the coordinate information in the current page.
2. The method of claim 1, further comprising:
generating an operation item according to the operation information and the page identifier;
periodically sending the generated operation items to the server; or when the number of the generated operation items reaches a specified threshold value, sending the generated operation items to the server.
3. The method of claim 1, further comprising:
and sending the version information of the local terminal to the server, wherein the server is used for correspondingly storing the operation information, the page identifier and the version information.
4. An operation information processing method, characterized by comprising:
receiving operation information and a page identifier sent by a terminal, wherein the terminal is used for capturing a touch screen operation of a user on a transparent layout layer at the topmost layer of a page, acquiring operation information corresponding to the touch screen operation, the operation information at least comprises coordinate information, and transmitting the touch screen operation to a page element corresponding to the coordinate information in a current page, and the transparent layout layer comprises: when a current page is opened, creating a window of the current page, creating a transparent layout with the size same as that of the current page on the topmost layer of the window, and adding a gesture monitoring processing process in a transparent layout layer, wherein the gesture monitoring processing process is used for monitoring the operation of a user on the transparent layout layer;
and correspondingly storing the operation information and the page identification, wherein the operation information at least comprises coordinate information of the touch screen operation.
5. The method of claim 4, wherein after correspondingly storing the operation information and the page identifier, the method further comprises:
when an operation query instruction is received, acquiring a page identifier corresponding to the operation query instruction;
acquiring operation information stored corresponding to the page identifier;
acquiring a screenshot corresponding to the page identifier according to a pre-stored page screenshot;
adding a characteristic identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and displaying the screenshot after the characteristic identifier is added.
6. The method of claim 4, further comprising:
and if the version information sent by the terminal is received, correspondingly storing the operation information, the page identification and the version information.
7. The method of claim 6, further comprising:
when an operation query instruction is received, acquiring a page identifier and version information corresponding to the operation query instruction;
acquiring operation information stored corresponding to the page identifier and the version information;
acquiring a screenshot corresponding to the page identifier according to a pre-stored page screenshot;
adding a characteristic identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and displaying the screenshot after the characteristic identifier is added.
8. An operation information processing apparatus characterized by comprising:
the layer adding module is used for creating a window of a current page when the current page is opened, creating a transparent layout with the size being the same as that of the current page on the topmost layer of the window, and adding a gesture monitoring processing process in the transparent layout layer, wherein the gesture monitoring processing process is used for monitoring the operation of a user on the transparent layout layer;
the operation capturing module is used for capturing touch screen operation of a user on a transparent layout layer on a current page, wherein the transparent layout layer is located on the topmost layer of the current page;
the operation information acquisition module is used for acquiring operation information corresponding to the touch screen operation, and the operation information at least comprises coordinate information;
a sending module, configured to send the operation information and a page identifier to a server, where the page identifier is used to indicate the current page, and the server is used to store the operation information and the page identifier correspondingly;
and the operation transmission module is used for transmitting the touch screen operation to the page element corresponding to the coordinate information in the current page.
9. The apparatus of claim 8, further comprising:
the operation item generating module is used for generating an operation item according to the operation information and the page identifier;
the sending module is used for periodically sending the generated operation items to the server; or when the number of the generated operation items reaches a specified threshold value, sending the generated operation items to the server.
10. The apparatus of claim 8, wherein the sending module is further configured to send version information of a local end to the server, and the server is configured to store the operation information, the page identifier, and the version information correspondingly.
11. An operation information processing apparatus characterized by comprising:
the terminal is used for capturing touch screen operation of a user on a transparent layout layer at the topmost layer of a page, acquiring operation information corresponding to the touch screen operation, wherein the operation information at least comprises coordinate information, and transmitting the touch screen operation to a page element corresponding to the coordinate information in a current page, and the transparent layout layer comprises: when a current page is opened, creating a window of the current page, creating a transparent layout with the size same as that of the current page on the topmost layer of the window, and adding a gesture monitoring processing process in a transparent layout layer, wherein the gesture monitoring processing process is used for monitoring the operation of a user on the transparent layout layer;
and the storage module is used for correspondingly storing the operation information and the page identifier, wherein the operation information at least comprises coordinate information of the touch screen operation.
12. The apparatus of claim 11, further comprising:
the receiving module is further configured to obtain a page identifier corresponding to the operation query instruction when the operation query instruction is received;
the first information acquisition module is used for acquiring the operation information stored corresponding to the page identifier;
the first screenshot obtaining module is used for obtaining a screenshot corresponding to the page identifier according to a prestored page screenshot;
the first adding module is used for adding a feature identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and the first display module is used for displaying the screenshot after the characteristic identifier is added.
13. The apparatus according to claim 11, wherein if the receiving module further receives version information sent by the terminal, the storing module is further configured to correspondingly store the operation information, the page identifier, and the version information.
14. The apparatus of claim 13, further comprising:
the receiving module is further configured to obtain a page identifier and version information corresponding to the operation query instruction when the operation query instruction is received;
the second information acquisition module is used for acquiring operation information which is stored correspondingly to the page identifier and the version information;
the second screenshot obtaining module is used for obtaining a screenshot corresponding to the page identifier according to a prestored page screenshot;
the second adding module is used for adding a feature identifier in a page area corresponding to the coordinate information in the screenshot according to the coordinate information in the operation information;
and the second display module is used for displaying the screenshot after the characteristic identifier is added.
15. A computer-readable storage medium, in which one or more programs are stored, the one or more programs being loaded and executed by a processor to implement the operations performed in the operation information processing method according to any one of claims 1 to 3.
16. A computer-readable storage medium, in which one or more programs are stored, the one or more programs being loaded and executed by a processor to implement the operations performed in the operation information processing method according to any one of claims 4 to 7.
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