CN105488685A - Intelligent building sales reception system and implementation method thereof - Google Patents
Intelligent building sales reception system and implementation method thereof Download PDFInfo
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Abstract
The invention discloses an intelligent building sales reception system, which comprises a face identification hardware module, a background management module and an APP (Application) front-end module, wherein the face identification hardware module carries out shooting and face identification on the image of a visiting house-inspecting person and uploads face information to the background management module; the background management module compares the information with data in an original database, divides the visiting house-inspecting person into a first-time user, a multi-time user and a transaction user, and transmits the relevant information of the user and an execution scheme to the APP front-end module; and the APP front-end module is used for checking and inputting the information of the house-inspecting person. The intelligent building sales reception system has the characteristics of reliability, timeliness, safety and correlation and can cause a salesman to carry out targeted reception on the client.
Description
Technical field
The present invention relates to a kind of information identification field, especially can identify piece identity and intelligent sales concierge system and its implementation of carrying out data message propelling movement.
Background technology
In the sales process of building, receptionist and client also exist very large asymmetry, and this asymmetry is embodied in the asymmetry of information greatly, receptionist and client both sides are difficult to the opposing party finding corresponding demand accurately, the manpower that promoting strikes a bargain needs at substantial in early stage and communication cost.
In reality scene, client management system (CRM) brings anxious large facility to data management and information processing, but it is difficult to navigate to crowd in need targetedly, accurately, therefore, for data analysis and utilize and but there is the waste of certain degree.In addition, also the science and technology of much lifting safety and convenience is applied in reality scene, such as recognition of face is mainly used in monitoring, safety and amusement, such as gate inhibition, password, the application such as to take pictures, but it can not be applicable in the sales process of building fully, its identification easily makes mistakes, and hysteresis quality of information etc. is affecting Consumer's Experience all always.
In sales process, be only that receptionist scene is received, when running into the client repeatedly visited, if do not remember that its demand also can cause bad impression to client at once; And whole reception process is mixed and disorderly, cannot realize systematization, receive targetedly.In sales process, recognition of face and CRM are combined and apply, become a test.
Summary of the invention
In order to overcome the deficiency of existing technology, the invention provides a kind of intelligent sales concierge system and its implementation.
Technical solution of the present invention is as described below:
Intelligence sales concierge system, is characterized in that, comprise recognition of face hardware module, Back Administration Module and APP front-end module,
The head portrait of the person that sees room of visiting carries out taking and recognition of face by described recognition of face hardware module, and face information is uploaded to described Back Administration Module,
Data in the face information received and legacy data storehouse compare by described Back Administration Module, person is divided into user, repeatedly user and the user that struck a bargain first will to see room according to result, and the relevant information of user and carrying into execution a plan is sent in described APP front-end module
Described APP front-end module is used for checking and the information of the typing person that sees room.
Further, described recognition of face hardware module is video monitoring camera.
An implementation method for intelligent sales concierge system, is characterized in that, comprise the following steps:
(1) facial information of recognition of face hardware module to the person that sees room carries out video capture, data acquisition and processing (DAP);
(2) information collected is delivered to Back Administration Module by recognition of face hardware module;
(3) face information collected and the face information collected are carried out Characteristic Contrast, determine the number of times that client visits;
(4) if visiting number of times is 0, then enter step (5), if client visits, number of times is not 0, then enter step (6);
(5) if visiting number of times is 0, the business personnel of " free time " state of selection carries out receiving and confirms client's head portrait, carries out the registration of client foreground, and business personnel is by Customer Reception APP typing customer information, after reception, business personnel's state is switched to " free time " state, and enters step (N);
(6) if client visits, number of times is not 0, then judge the state of business personnel,
If business personnel is " free time " state, then judge according to customer image and principal character, and be switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is the state of " in reception ", then reminding business person frequent customer visits and provides customer image and principal character, business personnel judge newly to client carry out waiting for or the client received being transferred, judge the client that reception is new, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is " having a holiday " state, then find the business personnel of scene " free time " state, customer image and principal character are provided, this business personnel is switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, has received rear submission information and business personnel's state is switched to " free time " state, and having entered step (7);
(7) on-the-spot supervisor carries out background audit;
(8) developer PC termination is received the information of submission and is stored;
(9) Back Administration Module new information is carried out sort out process and generate new chart;
(10) sales reception is completed.
Further, in described step (5), administrator terminal shows the image of all visiting persons, visiting person is carried out sorting out and the key person determined wherein, visiting person is carried out man-to-man coupling with reception business personnel, corresponding business personnel receives corresponding visiting person and carries out questionnaire typing, and the information of typing is submitted to by business personnel, and after reception, business personnel's state is switched to " free time " state.
Further, described process of mating one to one is manually mated by system Auto-matching or keeper.
According to the present invention of such scheme, its beneficial effect is, the present invention is by being reduced in the cost and difficulty that in sales process, customer information obtains significantly in conjunction with recognition of face and client management system, simultaneously through data processing and comparative analysis, corresponding client crowd can be navigated to very accurately, solve the problem of information asymmetry of both parties in the past itself, well improve Consumer's Experience and efficiency.
The present invention also uses app should be used for collecting the data of client by client, finally also can realize identifying and crowd location, also by identifying that the facial characteristics of object judges that the basic emotion etc. of object affects the factor of decision-making, and then the carrying out of auxiliary sales process.
The quick identity recognizing technology under remote, the non-mated condition of user can be carried out between sales process, personnel identity can confirmed fast at a distance, user group can be judged more accurately through data processing and contrast, while saving information acquisition cost, also improve Consumer's Experience and the efficiency of both sides.
Accompanying drawing explanation
Fig. 1 is process flow diagram of the present invention;
Fig. 2 is that client visits the reception process flow diagram of number of times when being 0;
Fig. 3 is the process flow diagram of opening quotation on-the-spot Xuan Fang district queue paths Accreditation Waiting Area Scene Simulation;
Fig. 4 is the process flow diagram of opening quotation on-the-spot Xuan Fang district Scene Simulation.
Embodiment
Below in conjunction with accompanying drawing and embodiment, the present invention is conducted further description:
A kind of intelligent sales concierge system, comprises recognition of face hardware module, Back Administration Module and APP front-end module,
The head portrait of the person that sees room of visiting carries out taking and recognition of face by recognition of face hardware module, and face information is uploaded to Back Administration Module, data in the face information received and legacy data storehouse compare by Back Administration Module, person is divided into user, repeatedly user and the user that struck a bargain first will to see room according to result, and by the relevant information of user and carry into execution a plan and be sent in APP front-end module, APP front-end module is used for checking and the information of the typing person that sees room.
Preferably, recognition of face hardware module is video monitoring camera.
As shown in Figure 1-2, a kind of implementation method of intelligent sales concierge system, comprises the following steps:
(1) facial information of recognition of face hardware module to the person that sees room carries out video capture, data acquisition and processing (DAP);
(2) information collected is delivered to Back Administration Module by recognition of face hardware module;
(3) face information collected and the face information collected are carried out Characteristic Contrast, determine the number of times that client visits;
(4) if visiting number of times is 0, then enter step (5), if client visits, number of times is not 0, then enter step (6);
(5) if visiting number of times is 0, the business personnel of " free time " state of selection carries out receiving and confirms client's head portrait, carries out the registration of client foreground, and business personnel is by Customer Reception APP typing customer information, after reception, business personnel's state is switched to " free time " state, and enters step (N);
(6) if client visits, number of times is not 0, then judge the state of business personnel,
If business personnel is " free time " state, then judge according to customer image and principal character, and be switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is the state of " in reception ", then reminding business person frequent customer visits and provides customer image and principal character, business personnel judge newly to client carry out waiting for or the client received being transferred, judge the client that reception is new, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is " having a holiday " state, then find the business personnel of scene " free time " state, customer image and principal character are provided, this business personnel is switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, has received rear submission information and business personnel's state is switched to " free time " state, and having entered step (7);
(7) on-the-spot supervisor carries out background audit;
(8) developer PC termination is received the information of submission and is stored;
(9) Back Administration Module new information is carried out sort out process and generate new chart;
(10) sales reception is completed.
In step (5), administrator terminal shows the image of all visiting persons, visiting person carried out sorting out and the key person determined wherein, visiting person is carried out man-to-man coupling with reception business personnel, and the process of mating one to one is manually mated by system Auto-matching or keeper.Corresponding business personnel receives corresponding visiting person and carries out questionnaire typing, and the information of typing is submitted to by business personnel, and after reception, business personnel's state is switched to " free time " state.
Embodiment
1, client visits first
Business personnel is " free time " state, carry out wheel sequence receive lodgers (performing by shift report in system) → house purchaser to arrive marketing center outside → camera carries out capturing → this period pictorial information is transferred to house purchaser register system → business personnel and takes turns sequence and receive house purchaser by camera, business personnel judges main house purchaser, confirm head portrait → state to switch in reception → house purchaser foreground registration essential information → business personnel's reception links up with house purchaser and carries out the registration of mobile phone terminal information simultaneously, as age bracket, purpose house type, acceptable price range, house purchaser's sincerity degree gradings etc. are (to select to be entitled as master, make every effort to succinct, for memorandum) → house purchaser received → and the liaison method house purchaser registered of business personnel and related attentional information (optional fill out) input system → click reception is complete, reentering " free time " state (developer need corresponding cooperation appraisal mechanism) → field sales supervisor is undertaken proofreading → confirm errorless by APP register information and foreground house purchaser's register information, complete examination & verification → developer backstage PC termination receive and store house purchaser's information → information categorization process (dimension: age, region, occupation, purpose house type, conclusion of the business house type etc.) → generate chart, be convenient to developer's marketing strategy formulate and adjust → complete.
2, client's secondary visiting
A. the business personnel received first is at sale scene and state is " free time "
House purchaser enters outside marketing center → and camera carries out capturing → and pictorial information is transferred to house purchaser's register system and (after recognition of face → Data Matching, corresponding house purchaser's information (photo+principal character) pushed to corresponding service person's mobile phone terminal (wherein pictorial information only deposits 10s after opening) → simultaneously show " whether starting reception " → business personnel to determine to start the state of receiving and switch to " in reception " → mobile phone terminal house purchaser registration form and generate by camera, indirect activities person carries out house purchaser's reception (and carrying out the correction of house purchaser's information) → house purchaser and has received (scene can according to its attribute dispensing novelties or specially offered special service) → supplement this visiting object etc. of typing house purchaser → has submitted and entered " free time " state → field sales and be responsible for again examination & verification → developer backstage PC termination and receive and store house purchaser's information → information categorization process (dimension: age, region, occupation, purpose house type, conclusion of the business house type etc.) → generate chart, be convenient to developer's marketing strategy formulate and adjust → complete.
B. the business personnel received first is at sale scene and state is " in reception "
House purchaser enters outside marketing center → and carry out capturing as head → corresponding house purchaser's information (photo+principal character) is pushed to corresponding service person's mobile phone terminal (wherein pictorial information only deposits 10s after opening) → reminding business person frequent customer visiting after pictorial information is transferred to house purchaser's register system (recognition of face) → Data Matching by camera, to greet to frequent customer in time and arrange relevantly to receive → house purchaser waits for or is handed over to other business personnels and receive → and mobile phone terminal house purchaser registration form generates, indirect activities person carries out house purchaser's reception (with reference to above-mentioned flow process) → house purchaser and has received → supplemented this visiting object etc. → submission → developer backstage PC termination of typing house purchaser and receive and store house purchaser's information → information categorization process (dimension: age, region, occupation, purpose house type, conclusion of the business house type etc.) → generate chart, be convenient to developer's marketing strategy formulate and adjust → complete,
C. the business personnel received first is not on-the-spot in sale, and state is " having a holiday "
House purchaser enters marketing center → camera and carries out capturing → and camera pictorial information is transferred to house purchaser's register system (recognition of face) → be judged as frequent customer and related service person's state is one, the scene business personnel's mobile phone terminal after " having a holiday " → Data Matching, corresponding house purchaser's information (photo+principal character) being pushed to wheel reception, wherein pictorial information is only deposited 10s → simultaneously and is shown " whether starting reception " → business personnel and determine to start the generation of reception → mobile phone terminal client registration form after opening, indirect activities person carries out house purchaser reception → house purchaser and has received → supplemented this visiting object etc. of typing house purchaser → has submitted (if this house purchaser conclusion of the business, the Customer Reception time of system typing and key message etc. will be responsible for this client and receive business personnel's achievement early stage and distribute foundation as all) → field sales are responsible for and carry out examination & verification and determine.
3, client repeatedly visits class
The present embodiment and client's secondary flow process of visiting is identical.
4, opened the set the same day
A. queue paths Accreditation Waiting Area, Xuan Fang district
As shown in Figure 3, be generally 10 groups of house purchasers and be about 20-25 people.Passage recognition of face → information matches → be sent to Xuan Fang district pool person PC to hold.
B. Xuan Fang district
As shown in Figure 4, be generally 10-20 group house purchaser and be about 20-50 people.Recognition of face → information matches → be sent to Xuan Fang district pool person PC to hold.
II Xuan Fang district recognition of face → generation Xuan Fang district house purchaser image and key message (purchase of property focus and sensitive spot etc.) to all business personnels push → whether business personnel select to open → business personnel opens, indirect activities person carries out forcing fixed (eject according to pin control table system and recommend source of houses 3-4 option).
III Xuan Fang district recognition of face → generation Xuan Fang district house purchaser image and key message (purchase of property focus and sensitive spot etc.) to all business personnels push → whether business personnel select to open → business personnel nonreply → client leaves Xuan Fang district → bullet window information and automatically remove.
The present invention, for business personnel, instant convenient typing customer information can realize memorandum (house-purchase focus, Family characteristics, hobby custom etc.), be convenient to the daily relationship safeguard with client; During client's secondary visiting, business personnel can realize very first time reaction, and makes more intimate behavior according to feature promptings such as customer households hobbies, for client provides good service the most personalized; Client is finally forced and surely provides key with reference to effect.
For developer, customer information can be grasped more comprehensively and accurately, be convenient to formulation and the execution of the strategy protocol such as promotion and activity; Developer can realize efficient field management, effectively carries out client and defines, and avoids the phenomenon of robbing visitor between business personnel to occur; Accurate grasp house purchaser characteristic, auxiliary forcing kills visitor surely to greatest extent, thus can realize the maximization of house purchaser's probability of transaction.
Should be understood that, for those of ordinary skills, can be improved according to the above description or convert, and all these improve and convert the protection domain that all should belong to claims of the present invention.
By reference to the accompanying drawings exemplary description is carried out to patent of the present invention above; the realization of obvious patent of the present invention is not subject to the restrictions described above; as long as have employed the various improvement that method is conceived and technical scheme is carried out of patent of the present invention; or the design of patent of the present invention and technical scheme directly applied to other occasion, all in protection scope of the present invention without to improve.
Claims (5)
1. intelligent sales concierge system, is characterized in that, comprises recognition of face hardware module, Back Administration Module and APP front-end module,
The head portrait of the person that sees room of visiting carries out taking and recognition of face by described recognition of face hardware module, and face information is uploaded to described Back Administration Module,
Data in the face information received and legacy data storehouse compare by described Back Administration Module, person is divided into user, repeatedly user and the user that struck a bargain first will to see room according to result, and the relevant information of user and carrying into execution a plan is sent in described APP front-end module
Described APP front-end module is used for checking and the information of the typing person that sees room.
2. intelligent sales concierge system according to claim 1, is characterized in that, described recognition of face hardware module is video monitoring camera.
3. the implementation method of intelligent sales concierge system as claimed in claim 1, is characterized in that, comprise the following steps:
(1) facial information of recognition of face hardware module to the person that sees room carries out video capture, data acquisition and processing (DAP);
(2) information collected is delivered to Back Administration Module by recognition of face hardware module;
(3) face information collected and the face information collected are carried out Characteristic Contrast, determine the number of times that client visits;
(4) if visiting number of times is 0, then enter step (5), if client visits, number of times is not 0, then enter step (6);
(5) if visiting number of times is 0, the business personnel of " free time " state of selection carries out receiving and confirms client's head portrait, carries out the registration of client foreground, and business personnel is by Customer Reception APP typing customer information, after reception, business personnel's state is switched to " free time " state, and enters step (N);
(6) if client visits, number of times is not 0, then judge the state of business personnel,
If business personnel is " free time " state, then judge according to customer image and principal character, and be switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is the state of " in reception ", then reminding business person frequent customer visits and provides customer image and principal character, business personnel judge newly to client carry out waiting for or the client received being transferred, judge the client that reception is new, business personnel supplements the object information of this visiting of client, receive rear submission information and business personnel's state has been switched to " free time " state, and having entered step (7)
If business personnel is " having a holiday " state, then find the business personnel of scene " free time " state, customer image and principal character are provided, this business personnel is switched to the state of " in reception ", client's details are sent on the Customer Reception APP of this business personnel by Back Administration Module, business personnel supplements the object information of this visiting of client, has received rear submission information and business personnel's state is switched to " free time " state, and having entered step (7);
(7) on-the-spot supervisor carries out background audit;
(8) developer PC termination is received the information of submission and is stored;
(9) Back Administration Module new information is carried out sort out process and generate new chart;
(10) sales reception is completed.
4. intelligent sales concierge system according to claim 3, it is characterized in that, in described step (5), administrator terminal shows the image of all visiting persons, visiting person carried out sorting out and the key person determined wherein, visiting person is carried out man-to-man coupling with reception business personnel, and corresponding business personnel receives corresponding visiting person and carries out questionnaire typing, the information of typing is submitted to by business personnel, and after reception, business personnel's state is switched to " free time " state.
5. intelligent sales concierge system according to claim 4, is characterized in that, described process of mating one to one is manually mated by system Auto-matching or keeper.
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