CN105391588A - Network fault diagnosis method and device - Google Patents

Network fault diagnosis method and device Download PDF

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Publication number
CN105391588A
CN105391588A CN201510926188.7A CN201510926188A CN105391588A CN 105391588 A CN105391588 A CN 105391588A CN 201510926188 A CN201510926188 A CN 201510926188A CN 105391588 A CN105391588 A CN 105391588A
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network information
network
normal
user profile
judge
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CN105391588B (en
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孙越
张沛
李洁
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China United Network Communications Group Co Ltd
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China United Network Communications Group Co Ltd
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Abstract

The invention discloses a network fault diagnosis method and device, relates to the technical field of a communication network and is to solve the problem that network faults cannot be effectively diagnosed in the prior art. The method comprises the following steps: receiving user information input by users; determining whether large-area network faults exist according to the user information, a first system and a second system; if the large-area network faults do not exist, determining whether user authentication and configuration information faults exist according to the user information and a third system; and if the user authentication and configuration information faults do not exist, carrying out access device fault diagnosis, link fault diagnosis and terminal equipment fault diagnosis. The network fault diagnosis method and device are applied to the network fault diagnosis process.

Description

A kind of diagnostic method of network failure and device
Technical field
The present invention relates to technical field of communication network, particularly relate to a kind of diagnostic method and device of network failure.
Background technology
At present, class of business, device type, network technology are further diversified, China's broadband network defines with optical fiber directly to family (FiberToTheHome, FTTH), (Fiber-To-The-Building, FibertoTheBuilding, FTTB+X) and copper cable be main hybrid architecture, and day by day complicated.In order to adapt to network complicated at present, how efficiently network resource administration, alleviates O&M, maintenance personnel's pressure, efficiently, fast, accurately carries out network fault diagnosis work, is need the urgent problems solved.
Summary of the invention
The invention provides a kind of diagnostic method and device of network failure, effectively can carry out network fault diagnosis.
First aspect, embodiments provides a kind of diagnostic method of network failure, comprising:
Receive the user profile of user's input;
According to described user profile, the first system and second system, determine whether there is large area network failure;
If there is no large area network failure, then according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault;
If there is no user authentication and configuration information fault, then carry out access device failure diagnosis, link failure diagnosis and terminal equipment failure diagnosis respectively.
Second aspect, embodiments provides a kind of diagnostic device of network failure, comprising:
Receiver module, for receiving the user profile of user's input;
Processing module, for according to described user profile, the first system and second system, determines whether there is large area network failure;
When there is not large area network failure, according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault;
When there is not user authentication and configuration information fault, carry out access device failure diagnosis, link failure diagnosis and terminal equipment failure diagnosis respectively.
The diagnostic method of the network failure that the embodiment of the present invention provides and device, namely Diagnostic Strategy that is not in the know after taking first intra-office, first overall rear local, also first diagnose whether there is large area network failure successively, and the intra-office fault such as user authentication and configuration information fault; When there is not above-mentioned fault, then carry out the failure diagnosises not in the know such as access device fault, link failure diagnosis and terminal equipment failure diagnosis respectively.Like this, preferential diagnosis intra-office fault, then diagnose the fault not in the know such as Access Network and user's lateral terminal equipment, effective location and the process of fault can be realized.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, be briefly described to the accompanying drawing used required in embodiment or description of the prior art below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those of ordinary skill in the art, under the prerequisite not paying creative work, other accompanying drawing can also be obtained according to these accompanying drawings.
The schematic flow sheet of the diagnostic method of the network failure that Fig. 1 provides for the embodiment of the present invention;
The schematic flow sheet carrying out access device failure diagnosis that Fig. 2 provides for the embodiment of the present invention;
The schematic flow sheet carrying out link failure diagnosis that Fig. 3 provides for the embodiment of the present invention;
The schematic diagram of the diagnostic device of the network failure that Fig. 4 provides for the embodiment of the present invention.
Embodiment
Below in conjunction with the accompanying drawing in the present embodiment, be clearly and completely described the technical scheme in the present embodiment, obviously, described embodiment is only the present invention's part embodiment, instead of whole embodiments.Based on the embodiment in the present invention, those of ordinary skill in the art, not making the every other embodiment obtained under creative work prerequisite, belong to the scope of protection of the invention.
In order to implement the network fault diagnosis method that the embodiment of the present invention provides, embodiments provide a kind of application program (Application, APP) client based on mobile terminal.This APP client is based on multiple systems such as the comprehensive warning system of telecom operators, Access Network-Network Management System, terminal management system, AAA platform, comprehensive accounting system, by integrating multiple system data, cooperation sorts of systems function, the functions such as the failure diagnosis relevant to business and supporting, comprehensive inquiry, workform management, data analysis are mainly provided, the network supporting system is extended to mobile phone terminal from PC end.
Embodiments provide a kind of method of network fault diagnosis, the executive agent of the method is the application program (Application, APP) be positioned on the subscriber equipmenies such as mobile phone.As shown in Figure 1, comprising:
101: the user profile receiving user's input.
Wherein, can for there is the wide-band-message of network failure in this user profile, such as: the broadband account of user.
102: according to described user profile, the first system and second system, determine whether there is large area network failure.
Wherein, described the first system is comprehensive warning system, the alarm type corresponding for the broadband account of inquiring user and alarm grade etc.; Described second system is terminal management system, for the user port state of inquiry terminal, SOT state of termination, received power and transmitting power etc.
In the specific implementation process of this step, realize by following 3 steps, be specially:
Step 1, by described user profile input the first system, export first network information aggregate.
Wherein, alarm type and alarm grade is at least comprised in described first network information aggregate.The use procedure of the first system is expressed by following table 1, and " information requirement " in table 1 illustrates the effect of the first system; " function input parameter " in table 1 illustrates the input information of the first system; " fuction output parameter " in table 1 illustrates the output information of the first system, is equivalent to the first network information aggregate of indication in this step.
Table 1
Step 2, by described user profile input second system, export second network information aggregate.
Wherein, SOT state of termination, user port state, received power and transmitted power etc. are at least comprised in described second network information aggregate.The use procedure of second system is expressed by following table 2, and " information requirement " in table 2 illustrates the effect of second system; " function input parameter " in table 2 illustrates the input information of second system; " fuction output parameter " in table 2 illustrates the output information of second system, is equivalent to the second network information aggregate of indication in this step.
Table 2
Step 3, by described first network information aggregate and first network information table contrast.
Wherein, described first network information table comprises at least one target alarms type and alarm grade threshold corresponding to each target alarms type, and its specific implementation form is as shown in following table table 3.
Table 3
Alarm type Alarm grade threshold
Target alarms Class1 Grade 3
Target alarms type 2 Grade 2
Target alarms type 3 Grade 2
Step 4, by described second network information aggregate and second network information table contrast.
Wherein, described second network information table comprises SOT state of termination, user port state, received power scope and transmit power range, and its specific implementation form is as shown in following table table 4.
Table 4
Step 5, according to comparative result, when comparative result belongs to one or more in following situations, determine to there is large area network failure.
Situation 1: the alarm type in first network information aggregate belongs to the target alarms type in first network information table and the alarm grade in described first network information aggregate is greater than alarm grade threshold corresponding in first network information table.
Exemplary, associative list 1 and table 3, belong to the target alarms Class1 in table 3 when the alarm type in table 1, and when the alarm grade in table 1 is greater than the grade 3 that in table 3, target alarms type is corresponding, can thinks and belong to this situation 1.
Situation 2: when second network information aggregate exists different with the SOT state of termination in described second network information table or user port state.
Exemplary, associative list 2 and table 4, when the SOT state of termination exported in table 2 is taken a stand different from the terminal in table 4, belong to this situation.
Situation 3: when the received power scope of the received power in second network information aggregate not in described second network information table.
Exemplary, associative list 2 and table 4, time within the scope of the received power of the not indication in table 4 of the received power in table 2, belong to this situation.
Situation 4: when the transmit power range of the transmitted power in second network information aggregate not in described second network information table.
Exemplary, associative list 2 and table 4, time in the transmit power range of the not indication in table 4 of the transmitted power in table 2, belong to this situation.
It should be noted that, the execution of above-mentioned steps 1 and step 2 there is no sequencing, can successively perform, and also can perform simultaneously; The execution of step 3 and step 4 there is no sequencing equally, can successively perform, and also can perform simultaneously.
If there is large area network failure, then perform following step 1031.If there is no large area network failure, then perform following step 1032 and whether there is user authentication and configuration information fault to continue diagnosis.
1031: display reminding information.
Wherein, described information can comprise network fault diagnosis result and advisory information.Such as: network fault diagnosis result: there is wide-area failures; Treatment advice: please send single process in time.
1032: according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault.
Wherein, the 3rd system is AAA plateform system, and this AAA plateform system can provide the essential information of user, comprises User Status, on-line time, configured bandwidth, certification access BrasIP address, vlan information etc.The use procedure of the 3rd system is expressed by following table table 5, and " information requirement " in table 5 illustrates the effect of the 3rd system; " function input parameter " in table 5 illustrates the input information of the 3rd system; " fuction output parameter " in table 5 illustrates the output information of the 3rd system.
Table 5
The specific implementation process of this step and the implementation procedure of step 102 similar.Take user profile as input, after the query processing of the 3rd system, exportable User Status, user whether online, on-line time, certification access BrasIP address, configured bandwidth and vlan information etc. to user authentication and configure relevant information.Then the information that exports after inquiry and user authentication and certification when configuring correct are accessed BrasIP address, configured bandwidth or vlan information etc. to compare, determine whether there is user authentication and configuration information fault.
If there is user authentication and configuration information fault, then perform following step 1041; Otherwise, perform following step 1042 side by side to 1044.
1041: display diagnosis.
Wherein, this diagnosis can be certification access BrasIP address error, vlan information mistake or configured bandwidth mistake etc.
1042: carry out access device failure diagnosis.
Wherein, when Access Network is in soft exchange mode, in this step, the access device of indication mainly comprises optical line terminal (OpticalLineTerminal, OLT) equipment, optical network unit (OpticalNetworkUnit, ONU) equipment etc.; When Access Network is with local area network (LAN) (LocalAreaNetwork, LAN) access way or with copper cable access way time, the access device of indication comprises the equipment such as access-layer switch (AccessLayerSwitch), digital subscriber line access multiplex (DigitalSubscriberLineAccessMultiplexer, DSLAM), modulator-demodulator (Modem).
1043: carry out link failure diagnosis.
Wherein, when Access Network is optical access network, in this step, indication link comprises soft exchange link, such as: the optical fiber link etc. between OLT and ONU.
When Access Network is LAN or DSLAM Access Network, in this step, the link of indication is user terminal MODEM and DSLAM equipment or the copper cable circuit etc. with inter-exchange
1044: carry out terminal equipment failure diagnosis.
In this step, the terminal equipment of indication is mainly the equipment of user side, and such as: when Access Network is optical access network, the terminal equipment of indication is the subscriber equipment be connected with ONU equipment.
The diagnostic method of the network failure that the embodiment of the present invention provides, namely Diagnostic Strategy that is not in the know after taking first intra-office, first overall rear local, also first diagnose whether there is large area network failure successively, and the intra-office fault such as user authentication and configuration information fault; When there is not above-mentioned fault, then carry out the failure diagnosises not in the know such as access device fault, link failure diagnosis and terminal equipment failure diagnosis respectively.Like this, preferential diagnosis intra-office fault, then diagnose the fault not in the know such as Access Network and user's lateral terminal equipment, effective location and the process of fault can be realized.
In the specific implementation process of step 1042, described in carry out access device failure diagnosis, as shown in Figure 2, comprising:
201: according to user profile, second system and Quaternary system system, inquiry access style.
Wherein, second system is terminal management system as described above, the user preserved in this system, and its access style is mainly optical fiber directly to family (FiberToTheHome, FTTH).Thus, when inquiring about access style, preferentially can inquiring about second system, when not preserving user profile in second system, showing that the access style of user may be other access styles.Like this, when determining the access style of user further, confirm by inquiry Quaternary system system.
Quaternary system system is Access Network-Network Management System, it comprises the state of each port of access device, DSL line quality etc.
The use procedure of Quaternary system system is expressed by following table 6, and " information requirement " in table 6 illustrates the effect of Quaternary system system; " function input parameter " in table 6 illustrates the input information of Quaternary system system; " fuction output parameter " in table 6 illustrates the output information of Quaternary system system.
Table 6
When described access style be optical fiber directly to family (FiberToTheHome, FTTH) time, perform following step 202; When access style is for being Fiber-To-The-Building (FiberToTheBuilding, FTTB), perform following step 203; When access style is LAN, perform following step 204; When access style is DSLAM, perform following step 205.
202: judge that whether optical line terminal OLT device port state is normal.
If described OLT device port status is normal, then perform following step 2021.If described OLT device port status is abnormal, then perform following step 2022.
2021: judge that whether each second line of a couplet port be connected with terminal equipment of described OLT device is normal, and show diagnosis.
Such as: when each second line of a couplet port be connected with terminal equipment of OLT device is normal, the test result of display can be: terminal equipment side is without exception temporarily.
When each second line of a couplet port be connected with terminal equipment of OLT device is abnormal, the test result of display can be following several situation:
Situation 1: conclusion: terminal off-line.Treatment advice: please check whether terminal connects normal.
Situation 2: conclusion: terminal prot is abnormal.Treatment advice: please car be examine and processing terminal port.
Situation 3: conclusion: terminal light decay is not up to standard.Treatment advice: please check and renovate optical fiber.
2022: display diagnosis and treatment advice.
Exemplary, diagnosis is: passive optical-fiber network (PassiveOpticalNetwork, PON) the port running status of OLT device is down.Treatment advice is: user can check voluntarily and process the PON port of OLT device.
203: judge that whether described OLT device port status is normal.
If abnormal, then perform following step 2031; If normal, then perform following step 2032.
2031: display diagnosis and treatment advice.
Such as: diagnosis is OLTPON mouth running status is down.Treatment advice is: please check and process OLTPON mouth.
2032: whether normally detect ONU equipment second line of a couplet port status.
If ONU equipment second line of a couplet port status is normal, then the conclusion shown is that ONU equipment port is normal.If ONU equipment port is abnormal, then check whether to there is illegal ONU.
If there is illegal ONU, then there is conclusion and the treatment advice of illegal ONU in display.
If there is no illegal ONU, then show the conclusion of ONU end mouth state down, and provide treatment advice.
204: judge that whether the local network LAN port of access device is normal.
If normal, then show the normal conclusion of LAN port; If abnormal, then provide the conclusion of LAN port status exception, and provide treatment advice.
205: judge that whether the DSLAM port of access device is normal.
If normal, then show the normal conclusion of DSLAM port; If abnormal, then provide the conclusion of DSLAM port status exception, and provide treatment advice.
It should be noted that, after execution of step 201, preferentially can inquire about access style and whether be FTTH and perform a series of deterministic process; When access style is not FTTH, further inquires about access style and whether be FTTB and perform a series of deterministic process; When access style is not FTTB, reexamines access style and whether be LAN and perform a series of deterministic process; When access style is not LAN, reexamines access style and whether be DSLAM and perform a series of deterministic process.
In the specific implementation process of step 1043, described in carry out link failure diagnosis, as shown in Figure 3, specifically comprise:
301: according to described user profile, second system and Quaternary system system, inquiry access style.
Wherein, second system is terminal management system, and its specific implementation form is as above shown shown in table 2.
Quaternary system system is Access Network-Network Management System, and its specific implementation form is as above shown shown in table 6.
Utilizing second system and Quaternary system to unite the process of inquiring about access style can refer step 201.
If described access style is FTTH, then perform following step 302; If described access style is FTTB, then perform following step 303; If described access style is LAN or DSLAM, then perform following step 304.
302: judge that whether soft exchange link is normal.
Wherein, the soft exchange link of this step indication is when Access Network is optical access network, the connecting link between each optical element, such as: the optical fiber link (comprising optical splitter) between OLT and ONU.
If soft exchange link is normal, then show the normal conclusion of access link quality.If soft exchange link is abnormal, then the conclusion of display light access link quality dissatisfaction, and provide the treatment advice checking and administer optical link.
303: judge that whether soft exchange link is normal.
If described soft exchange link is normal, then perform following step 304.If soft exchange link is abnormal, then provide the conclusion that soft exchange link is not up to standard, and provide the treatment advice checking and administer optical link.
304: judge that whether physics line attachment is normal.
In this step, the physics line attachment of indication is the circuit between ONU to family MODEM, is mainly copper cable etc.
If normal, then show the normal conclusion of line attachment.If abnormal, then the abnormal conclusion of circuit, and provide the treatment advice checking and administer line attachment.
Supplementing as said method, in execution above-mentioned steps 102 " described according to described user profile, the first system and second system, to determine whether there is large area network failure ", before, described method, also comprises:
According to described user profile and the 5th system, whether correctly check described user profile.
Wherein, the 5th system is comprehensive accounting system, and this comprehensive accounting system can provide the essential information of user, comprises consumer products information, User Status etc.The use procedure of the 5th system is expressed by following table 7, and " information requirement " in table 7 illustrates the effect of the 5th system; " function input parameter " in table 7 illustrates the input information of the 5th system; " fuction output parameter " in table 7 illustrates the output information of the 5th system.
Table 7
By using user profile as input, inquiry the 5th system, can export consumer products information, user region, user contract bandwidth etc., whether the user profile can checking user's input is correct.
It should be noted that, when execution of step 301, preferentially can inquire about access style and whether be FTTH and perform a series of deterministic process; When access style is not FTTH, further inquires about access style and whether be FTTB and perform a series of deterministic process; When access style is not FTTB, reexamines access style and whether be LAN and perform a series of deterministic process; When access style is not LAN, reexamines access style and whether be DSLAM and perform a series of deterministic process.
The realization of the diagnostic method of the network failure provided as the embodiment of the present invention, the embodiment of the present invention additionally provides a kind of diagnostic device of network failure, as shown in Figure 4, comprising:
Receiver module 401, for receiving the user profile of user's input.
Processing module 402, for according to described user profile, the first system and second system, determines whether there is large area network failure;
When there is not large area network failure, according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault;
When there is not user authentication and configuration information fault, carry out access device failure diagnosis, link failure diagnosis and terminal equipment failure diagnosis respectively.
Further, described processing module 402, specifically for:
According to user profile, second system and Quaternary system system, inquiry access style;
When described access style be optical fiber directly to family FTTH time, judge that whether optical line terminal OLT device port state normal; When described OLT device port status is normal, judge that whether each second line of a couplet port be connected with terminal equipment of described OLT device is normal;
When described access style is Fiber-To-The-Building FTTB, judge that whether described OLT device port status is normal;
When described access style is LAN, judge that whether the local network LAN port of access device is normal;
When described access style is digital subscriber line access multiplex DSLAM, judge that whether the DSLAM port of access device is normal.
Further, described processing module 402, specifically for:
According to described user profile, second system and Quaternary system system, inquiry access style;
When described access style is FTTH, judge that whether soft exchange link is normal;
When described access style is FTTB, first judges that whether soft exchange link is normal, when described soft exchange link is normal, judge that whether physics line attachment is normal;
When described access style is LAN or DSLAM, judge that whether physics line attachment is normal.
Further, described processing module 402, specifically for:
By described user profile input the first system, export first network information aggregate, in described first network information aggregate, at least comprise alarm type and alarm grade;
By described user profile input second system, export second network information aggregate, in described second network information aggregate, at least comprise SOT state of termination, user port state, received power and transmitted power;
By described first network information aggregate and the contrast of first network information table, described first network information table comprises at least one target alarms type and alarm grade threshold corresponding to each target alarms type;
By described second network information aggregate and the contrast of second network information table, described second network information table comprises SOT state of termination, user port state, received power scope and transmit power range;
When the alarm type in first network information aggregate belongs to the target alarms type in first network information table and the alarm grade in described first network information aggregate is greater than the alarm grade threshold in first network information table, or when second network information aggregate exists different with the SOT state of termination in described second network information table or user port state, or during when the received power scope of the received power in second network information aggregate not in described second network information table or when the transmit power range of the transmitted power in second network information aggregate not in described second network information table, determine to there is large area network failure.
Further, described processing module 402, also for:
According to described user profile and the 5th system, whether correctly check described user profile.
The diagnostic device of the network failure that the embodiment of the present invention provides, namely Diagnostic Strategy that is not in the know after taking first intra-office, first overall rear local, also first diagnose whether there is large area network failure successively, and the intra-office fault such as user authentication and configuration information fault; When there is not above-mentioned fault, then carry out the failure diagnosises not in the know such as access device fault, link failure diagnosis and terminal equipment failure diagnosis respectively.Like this, preferential diagnosis intra-office fault, then diagnose the fault not in the know such as Access Network and user's lateral terminal equipment, effective location and the process of fault can be realized.
Through the above description of the embodiments, those skilled in the art can be well understood to the mode that the present invention can add required common hardware by software and realize, and can certainly pass through hardware, but in a lot of situation, the former is better execution mode.Based on such understanding, technical scheme of the present invention can embody with the form of software product the part that prior art contributes in essence in other words, this computer software product is stored in the storage medium that can read, as the floppy disk of computer, hard disk or CD etc., comprise some instructions and perform method described in each embodiment of the present invention in order to make a computer equipment (can be personal computer, server, or the network equipment etc.).
The above; be only the specific embodiment of the present invention, but protection scope of the present invention is not limited thereto, is anyly familiar with those skilled in the art in the technical scope that the present invention discloses; change can be expected easily or replace, all should be encompassed within protection scope of the present invention.

Claims (10)

1. a diagnostic method for network failure, is characterized in that, comprising:
Receive the user profile of user's input;
According to described user profile, the first system and second system, determine whether there is large area network failure;
If there is no large area network failure, then according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault;
If there is no user authentication and configuration information fault, then carry out access device failure diagnosis, link failure diagnosis and terminal equipment failure diagnosis respectively.
2. the diagnostic method of network failure according to claim 1, is characterized in that, described in carry out access device failure diagnosis, comprising:
According to user profile, second system and Quaternary system system, inquiry access style;
If described access style be optical fiber directly to family FTTH, then judge that whether optical line terminal OLT device port state normal; If described OLT device port status is normal, then judge that whether each second line of a couplet port be connected with terminal equipment of described OLT device is normal;
If described access style is Fiber-To-The-Building FTTB, then judge that whether described OLT device port status is normal;
If described access style is LAN, then judge that whether the local network LAN port of access device is normal;
If described access style is digital subscriber line access multiplex DSLAM, then judge that whether the DSLAM port of access device is normal.
3. the diagnostic method of network failure according to claim 1, is characterized in that, described in carry out link failure diagnosis, specifically comprise:
According to described user profile, second system and Quaternary system system, inquiry access style;
If described access style is FTTH, judge that whether soft exchange link is normal;
If described access style is FTTB, then first judges that whether soft exchange link is normal, if described soft exchange link is normal, then judge that whether physics line attachment is normal;
If described access style is LAN or DSLAM, then judge that whether physics line attachment is normal.
4. the diagnostic method of network failure according to claim 1, is characterized in that, described according to described user profile, the first system and second system, determines whether there is large area network failure, specifically comprises:
By described user profile input the first system, export first network information aggregate, in described first network information aggregate, at least comprise alarm type and alarm grade;
By described user profile input second system, export second network information aggregate, in described second network information aggregate, at least comprise SOT state of termination, user port state, received power and transmitted power;
By described first network information aggregate and the contrast of first network information table, described first network information table comprises at least one target alarms type and alarm grade threshold corresponding to each target alarms type;
By described second network information aggregate and the contrast of second network information table, described second network information table comprises SOT state of termination, user port state, received power scope and transmit power range;
When the alarm type in first network information aggregate belongs to the target alarms type in first network information table and the alarm grade in described first network information aggregate is greater than the alarm grade threshold in first network information table, or when second network information aggregate exists different with the SOT state of termination in described second network information table or user port state, or during when the received power scope of the received power in second network information aggregate not in described second network information table or when the transmit power range of the transmitted power in second network information aggregate not in described second network information table, determine to there is large area network failure.
5. the diagnostic method of the network failure according to any one of Claims 1-4, is characterized in that, described according to described user profile, the first system and second system, determines whether there is large area network failure, and before, described method, also comprises:
According to described user profile and the 5th system, whether correctly check described user profile.
6. a diagnostic device for network failure, is characterized in that, comprising:
Receiver module, for receiving the user profile of user's input;
Processing module, for according to described user profile, the first system and second system, determines whether there is large area network failure;
When there is not large area network failure, according to described user profile and the 3rd system, determine whether there is user authentication and configuration information fault;
When there is not user authentication and configuration information fault, carry out access device failure diagnosis, link failure diagnosis and terminal equipment failure diagnosis respectively.
7. the diagnostic device of network failure according to claim 6, is characterized in that, described processing module, specifically for:
According to user profile, second system and Quaternary system system, inquiry access style;
When described access style be optical fiber directly to family FTTH time, judge that whether optical line terminal OLT device port state normal; When described OLT device port status is normal, judge that whether each second line of a couplet port be connected with terminal equipment of described OLT device is normal;
When described access style is Fiber-To-The-Building FTTB, judge that whether described OLT device port status is normal;
When described access style is LAN, judge that whether the local network LAN port of access device is normal;
When described access style is digital subscriber line access multiplex DSLAM, judge that whether the DSLAM port of access device is normal.
8. the diagnostic device of network failure according to claim 6, is characterized in that, described processing module, specifically for:
According to described user profile, second system and Quaternary system system, inquiry access style;
When described access style is FTTH, judge that whether soft exchange link is normal;
When described access style is FTTB, first judges that whether soft exchange link is normal, when described soft exchange link is normal, judge that whether physics line attachment is normal;
When described access style is LAN or DSLAM, judge that whether physics line attachment is normal.
9. the diagnostic device of network failure according to claim 6, is characterized in that, described processing module, specifically for:
By described user profile input the first system, export first network information aggregate, in described first network information aggregate, at least comprise alarm type and alarm grade;
By described user profile input second system, export second network information aggregate, in described second network information aggregate, at least comprise SOT state of termination, user port state, received power and transmitted power;
By described first network information aggregate and the contrast of first network information table, described first network information table comprises at least one target alarms type and alarm grade threshold corresponding to each target alarms type;
By described second network information aggregate and the contrast of second network information table, described second network information table comprises SOT state of termination, user port state, received power scope and transmit power range;
When the alarm type in first network information aggregate belongs to the target alarms type in first network information table and the alarm grade in described first network information aggregate is greater than the alarm grade threshold in first network information table, or when second network information aggregate exists different with the SOT state of termination in described second network information table or user port state, or during when the received power scope of the received power in second network information aggregate not in described second network information table or when the transmit power range of the transmitted power in second network information aggregate not in described second network information table, determine to there is large area network failure.
10. the diagnostic device of the network failure according to any one of claim 6 to 9, is characterized in that, described processing module, also for:
According to described user profile and the 5th system, whether correctly check described user profile.
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