CN103729927A - Scheduling method and system for exempting bank client from waiting - Google Patents
Scheduling method and system for exempting bank client from waiting Download PDFInfo
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- CN103729927A CN103729927A CN201310690809.7A CN201310690809A CN103729927A CN 103729927 A CN103729927 A CN 103729927A CN 201310690809 A CN201310690809 A CN 201310690809A CN 103729927 A CN103729927 A CN 103729927A
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Abstract
The invention discloses a scheduling method and system for exempting bank clients from waiting. The system is characterized in that bank counters are divided into two kinds of service counters, namely, long-time service and non-appointed ordinary number calling counters and electronic bank service application form number calling machine counter; the system comprises an ordinary number calling machine, an electronic bank service application form number calling machine and a queue-up row server, wherein the ordinary number calling machine checks the fastest idle time of the long-time service and non-appointed ordinary number calling machine in the queue-up row server after receiving a number calling request, and a piece of number calling paper is printed; after receiving the number calling request, the electronic bank service application form number calling machine guides clients to fill up electronic bank service application forms through a software guide robot, and checks a plurality of idle times of the electronic bank service application form number calling machine through the queue-up row server, and the clients select, electronic queue-up numbers are given; after the clients reach bank net points, the bank service application forms are printed according to the electronic queue-up numbers. Compared with the prior art, zero-waiting is achieved, and the satisfaction degree of the clients is ensured.
Description
Technical field
The present invention relates to a kind of dispatching method and system that bank client waits of exempting, specifically a kind of dispatching method and system that bank client zero is waited.
Background technology
Along with the fast development of banks of China industry, the portfolio of bank increases sharply, and the queuing problem of bank outlets is further outstanding, becomes the key factor that affects the satisfaction of client to bank service.The introducing of queue machine has well solved the queuing problem of bank, has effectively alleviated the pressure of bank outlets, has improved the level of comfort of client when the transacting business of site, and then has improved customer satisfaction.
Chinese patent " 201310671988X " discloses a kind of method and system of mobile phone reservation handling bank business, can accurately inquire about each client and wait the handling bank business time, client can be according to these situations, choose free time section to bank outlets' transacting business, realize zero and wait.But there is following point.
1, part client adheres to getting to bank outlets the paper transacting business of calling out the numbers, and be unwilling to preengage with mobile phone, and banking application form be unwilling to convert electronic banking application form to.
2, part client cash is scattered and amount is large, and business hours measurement mechanism does not have the model measuring and calculating business handling time of enough fiducial probabilities.
3, law court inquiry etc. other can not carry out zero situation about waiting.
Above reason cannot carry out accurate reservation and middle jumping the queue affects zero realization waiting.
Chinese patent " 2013106621345 " discloses a kind of method and system of quick generation banking application form, it is basis of the present invention, it is tentative that this patented technology has recommended to credit office, Postal Savings, bank, in practice, allow client's waiting time reduce 60%, part bank product marketing effectiveness has improved 9 times.
Summary of the invention
Technical assignment of the present invention is to provide a kind of dispatching method and system that bank client waits of exempting, to realize, adopt Web bank, Mobile banking's client, three kinds of approach of lobby manager's auxiliary electron banking application form are preengage the client who calls out the numbers and can be enjoyed and need not wait for, arrive in required time the service experience that bank outlets can transacting business.
The present invention is a kind of exempts dispatching method that bank client waits and system compared with prior art, can realize zero and wait, and client's satisfaction is guaranteed; Thereby, have good value for applications.
The present invention is a kind of dispatching method and system that bank client waits of exempting, bank counter is divided into two class Counter service: the common sales counter of calling out the numbers, the electronic banking application form number calling machine sales counter of long-time business and non-reservation, system comprises: common number calling machine, electronic banking application form number calling machine, queue queue's server.
Common number calling machine is received the fastest free time of the common number calling machine of call out the numbers the request long-time business of backward queue queue server lookup and non-reservation, prints the paper of calling out the numbers.
Electronic banking application form number calling machine is received after the request of calling out the numbers, fill in electronic banking application form with software guided robot guiding client, to queue queue's server lookup electronic banking application form multiple free time of number calling machine sales counter, after customer selecting, provide electric queuing number; Client, after bank outlets, prints banking application form with electric queuing number.
Electronic banking application form number calling machine is accepted client and is adopted Web bank, Mobile banking's client, and three kinds of approach of lobby manager's auxiliary electron banking application form are preengage and called out the numbers.
Electronic banking application form is called out the numbers counter service by accurate subscription time transacting business, and the common sales counter of calling out the numbers of long-time business and non-reservation is by the paper sequential time transacting business of calling out the numbers.
Accompanying drawing explanation
In order to be illustrated more clearly in the embodiment of the present invention or technical scheme of the prior art, to the accompanying drawing of required use in embodiment or description of the Prior Art be briefly described below, apparently, accompanying drawing in the following describes is only some embodiments of the present invention, for those skilled in the art, do not paying under the prerequisite of creative work, can also obtain according to these accompanying drawings other accompanying drawing.
Accompanying drawing 1 is normal client reservation flow process.
Accompanying drawing 2 is Web bank, Mobile banking's client, the client's of three kinds of approach reservations of lobby manager's auxiliary electron banking application form reservation flow process.
Embodiment
Below in conjunction with the accompanying drawing in the embodiment of the present invention, the technical scheme in the embodiment of the present invention is clearly and completely described, obviously, described embodiment is only the present invention's part embodiment, rather than whole embodiment.Based on the embodiment in the present invention, those of ordinary skills, not making the every other embodiment obtaining under creative work prerequisite, belong to the scope of protection of the invention.
EXAMPLE l is normal client reservation flow process.
As shown in Figure l, the embodiment of the present invention.
Step 1: get the paper of calling out the numbers by number calling machine.
Step 2: wait for.
Step 3: to the common sales counter transacting business of calling out the numbers of long-time business and non-reservation.
As shown in Figure 2, the embodiment of the present invention is Web bank, Mobile banking's client, the client's of three kinds of approach reservations of lobby manager's auxiliary electron banking application form reservation flow process.
Step 1: fill in electronic banking application form.
Step 2: the electric queuing number of obtaining the schedule time.
Step 3: print banking application form to electronic banking application form number calling machine.
Step 4: the electronic banking application form sales counter transacting business of calling out the numbers.
In the present invention, applied specific embodiment principle of the present invention and embodiment are set forth, the explanation of above embodiment is just for helping to understand method of the present invention and core concept thereof; , for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention meanwhile.
Claims (4)
1. the present invention is a kind of dispatching method and system that bank client waits of exempting, it is characterized in that, bank counter is divided into two class Counter service: the common sales counter of calling out the numbers, the electronic banking application form number calling machine sales counter of long-time business and non-reservation, system comprises: common number calling machine, electronic banking application form number calling machine, queue queue's server;
Common number calling machine receive the request backward queue queue server lookup of calling out the numbers the fastest free time of described long-time business and the common number calling machine of non-reservation, the printing paper of calling out the numbers;
Electronic banking application form number calling machine is received after the request of calling out the numbers, fill in electronic banking application form with software guided robot guiding client, to queue queue's server lookup electronic banking application form multiple free time of number calling machine sales counter, after customer selecting, provide electric queuing number; Client, after bank outlets, prints banking application form with electric queuing number;
Queue queue's server is for managing queueing queue.
2. electronic banking application form number calling machine according to claim 1, is characterized in that, client can adopt Web bank, Mobile banking's client, and three kinds of approach of lobby manager's auxiliary electron banking application form are preengage and called out the numbers.
3. the electronic banking application form according to claim 1 counter service of calling out the numbers, is characterized in that, by accurate subscription time transacting business.
4. the common sales counter of calling out the numbers of long-time business according to claim 1 and non-reservation, is characterized in that, by the paper sequential time transacting business of calling out the numbers.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310690809.7A CN103729927A (en) | 2013-12-16 | 2013-12-16 | Scheduling method and system for exempting bank client from waiting |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201310690809.7A CN103729927A (en) | 2013-12-16 | 2013-12-16 | Scheduling method and system for exempting bank client from waiting |
Publications (1)
| Publication Number | Publication Date |
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| CN103729927A true CN103729927A (en) | 2014-04-16 |
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| Application Number | Title | Priority Date | Filing Date |
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| CN201310690809.7A Pending CN103729927A (en) | 2013-12-16 | 2013-12-16 | Scheduling method and system for exempting bank client from waiting |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103955856A (en) * | 2014-04-27 | 2014-07-30 | 谭希妤 | Method and system of guide-type banking office |
| CN104091386A (en) * | 2014-06-02 | 2014-10-08 | 王美金 | Method and system for bank business flow based on computers and big data |
| CN105469304A (en) * | 2015-12-30 | 2016-04-06 | 南京奥拓电子科技有限公司 | Method for realizing paperless queuing system through WeChat appointment |
| CN109767289A (en) * | 2018-12-15 | 2019-05-17 | 深圳壹账通智能科技有限公司 | Order smart allocation method, apparatus, computer equipment and storage medium |
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
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| CN201910087U (en) * | 2010-12-30 | 2011-07-27 | 中国工商银行股份有限公司 | Number calling device and queuing system for bank outlets |
| CN103295083A (en) * | 2012-02-27 | 2013-09-11 | 东莞市智盟信息技术有限公司 | Method and system for window service industry service lobby real-time interactive service rapid transaction |
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| EP0721167A2 (en) * | 1994-12-22 | 1996-07-10 | Fore Systems, Inc. | A method and a scheduler for controlling when a server provides service to an entity |
| KR20050076468A (en) * | 2004-01-20 | 2005-07-26 | 오세근 | The method for the efficiency of a bank window service by the electronic slip ,for the marketing and the shortening of client waiting time |
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Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103955856A (en) * | 2014-04-27 | 2014-07-30 | 谭希妤 | Method and system of guide-type banking office |
| CN104091386A (en) * | 2014-06-02 | 2014-10-08 | 王美金 | Method and system for bank business flow based on computers and big data |
| CN105469304A (en) * | 2015-12-30 | 2016-04-06 | 南京奥拓电子科技有限公司 | Method for realizing paperless queuing system through WeChat appointment |
| CN109767289A (en) * | 2018-12-15 | 2019-05-17 | 深圳壹账通智能科技有限公司 | Order smart allocation method, apparatus, computer equipment and storage medium |
| CN110910558A (en) * | 2019-11-28 | 2020-03-24 | 中国银行股份有限公司 | Bank outlet queuing method and device |
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Application publication date: 20140416 |