CN103532997B - health service providing method, call centre and system - Google Patents
health service providing method, call centre and system Download PDFInfo
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- CN103532997B CN103532997B CN201210229687.7A CN201210229687A CN103532997B CN 103532997 B CN103532997 B CN 103532997B CN 201210229687 A CN201210229687 A CN 201210229687A CN 103532997 B CN103532997 B CN 103532997B
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H10/00—ICT specially adapted for the handling or processing of patient-related medical or healthcare data
- G16H10/60—ICT specially adapted for the handling or processing of patient-related medical or healthcare data for patient-specific data, e.g. for electronic patient records
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- G—PHYSICS
- G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
- G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
- G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
- G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
- G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
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Abstract
The invention discloses a health service providing method, call centre and system and belongs to the field of communications. The method comprises: receiving a call request sent by a user through a detection device, the call request carrying a user unique identifier therein; acquiring a corresponding user health archive according to the user unique identifier, and determining an attendant terminal called by the user according to the user health archive; and establishing a communication relationship between the detection device and the attendant terminal so that a human attendant provides a health service for the user by means of the attendant terminal. By acquiring the corresponding user health archive from a health centre according to a user unique identifier, and determining an attendant terminal called by the user according to the user health archive, the problem of incapability of accurately selecting an appropriate human attendant for a user can be solved, and the purpose of automatically selecting the attendant terminal is achieved.
Description
Technical field
The present invention relates to computer realm, more particularly to a kind of health service offer method, call center and system.
Background technology
As the chronic diseases such as the day by day raising of people's living standard, hypertension, coronary heart disease and hyperglycaemia become gradually
The maximum killer of threat people's life and health, and the gradually attention with people to such disease, sphygmomanometer, blood glucose meter and the heart
The testing equipments such as electric instrument popularity rate in the family also more and more higher.It is limited to the deficiency of medical science aspect professional knowledge, people need
Could in time understand the health status of oneself by targetedly remote health service.
Fig. 1 is referred to, a kind of system pie graph of existing remote health service system is it illustrates, the remote health clothes
Business system includes the remote medical server of medical instrument 10, diagnosis terminal 20 and storage user's detection information and diagnostic message
30, also, medical instrument 10, diagnosis terminal 20 pass through network connection with remote medical server 30 respectively.The remote health service
When system provides the user health service, the user's detection information for collecting is transferred to diagnosis terminal 20 by medical instrument 10 first
On；Operator attendance sends diagnostic message and is transferred to medical instrument 10 by the receive user detection information of diagnosis terminal 20.Two-way
Transmitting procedure in, user's detection information and diagnostic message all can be stored by remote medical server 30.
During the present invention is realized, inventor has found that prior art at least has problems with：
Existing remote health service system is when health service is provided a user with, it is impossible to accurately select suitably for user
Operator attendance, may cause allocated operator attendance to diagnose to user, for example, belong to the patient information quilt of surgery
Distribute to the operator attendance of internal medicine；In addition, existing remote health service system cannot be to user's detection information and diagnostic message
Sorting and file is carried out, the historical archives of conventional user cannot be referred to when operator attendance is medical, so as to be given accurately, more
Has targetedly diagnostic message.
The content of the invention
In order to solve cannot accurately to select suitable operator attendance for user, and operator attendance cannot refer to when medical it is conventional
The problem of the historical archives of user, embodiments provides a kind of health service and provides method, call center and system.Institute
State technical scheme as follows：
On the one hand, there is provided a kind of health service provides method, methods described includes：
The call request that receive user is sent by testing equipment, carries user's unique mark in the call request
Symbol；
Corresponding user health archives are obtained according to user's unique identifier, and it is true according to the user health archives
Determine the terminal of attending a banquet of user's calling；
The communication contact of the testing equipment and the terminal of attending a banquet is set up, so that operator attendance is by the terminal of attending a banquet
Health service is provided to the user.
On the other hand, there is provided a kind of call center, the call center includes：
Call request receiver module, for the call request that receive user is sent by testing equipment, the call request
In carry user's unique identifier；
Health account acquisition module, for what is carried in the call request that received according to the call request receiver module
User's unique identifier obtains user health archives；
Terminal deciding module, the user health archives for being obtained according to the health account acquisition module determine that user exhales
The terminal of attending a banquet cried；
Module is set up in communication, for setting up the logical of the terminal of attending a banquet that the testing equipment and the terminal deciding module determine
News contact, so that operator attendance provides health service by the terminal of attending a banquet of the determination to the user.
Another aspect, there is provided a kind of health service provides system, the system includes：It is testing equipment, call center, strong
Kang Zhongxin and terminal of attending a banquet；
The testing equipment, for sending the call request of user to the call center, carries in the call request
There is user's unique identifier；
The call center, for the call request that receive user is sent by the testing equipment, and to the health
Center sends the request for obtaining the user health archives, carries user in the request of the acquisition user health archives unique
Identifier；
The health center, for receiving the request of the acquisition user health archives of call center's transmission, and according to described
The user health archives are fed back to the call center by user's unique identifier, wherein, the user health archives and institute
State user's unique identifier and be pre-established with one-to-one relationship；
The call center, is additionally operable to determine the seat that user calls according to the user health archives of health center feedback
Seat terminal, and the communication contact of the testing equipment and the terminal of attending a banquet is set up, so that operator attendance is attended a banquet end by described
Hold to the user and health service is provided.
The beneficial effect that technical scheme provided in an embodiment of the present invention is brought is：
By obtaining corresponding user health archives from health center according to user's unique identifier, and according to user health
Archives determine the terminal of attending a banquet that user calls, and solve the problems, such as accurately select suitable operator attendance for user, reach certainly
Dynamic selection is attended a banquet the purpose of terminal；In addition, by attend a banquet terminal send user's unique identifier, so as to attend a banquet terminal according to
Family unique identifier obtains health account from health center, solves and cannot refer to when operator attendance is gone to a doctor going through for conventional user
The problem of history archives, reached allow operator attendance provide a user with accurately, have more the purpose of targetedly diagnostic message.
Description of the drawings
Technical scheme in order to be illustrated more clearly that the embodiment of the present invention, below will be to making needed for embodiment description
Accompanying drawing is briefly described, it should be apparent that, drawings in the following description are only some embodiments of the present invention, for
For those of ordinary skill in the art, on the premise of not paying creative work, can be obtaining other according to these accompanying drawings
Accompanying drawing.
Fig. 1 is a kind of system pie graph of remote health service system that background of invention is provided；
Fig. 2 is the method flow diagram that the health service that the embodiment of the present invention one is provided provides method；
Fig. 3 is the method flow diagram that the health service that the embodiment of the present invention two is provided provides method；
Fig. 4 is the method flow diagram of the health account management method that the embodiment of the present invention three is provided；
Fig. 5 is a kind of structural representation of the call center that the embodiment of the present invention four is provided；
Fig. 6 is another kind of structural representation of the call center that the embodiment of the present invention four is provided；
Fig. 7 is the yet another construction schematic diagram of the call center that the embodiment of the present invention four is provided；
Fig. 8 is the structural representation in the health center that the embodiment of the present invention five is provided；
Fig. 9 is the structural representation of the testing equipment that the embodiment of the present invention six is provided；
Figure 10 is the structural representation of the terminal of attending a banquet that the embodiment of the present invention seven is provided；
Figure 11 is the system pie graph that the health service that the embodiment of the present invention eight is provided provides system.
Specific embodiment
To make the object, technical solutions and advantages of the present invention clearer, below in conjunction with accompanying drawing to embodiment party of the present invention
Formula is described in further detail.
Embodiment one
Fig. 2 is referred to, the method flow diagram that a kind of health service provides method is it illustrates, the method can be used for strong
Remote health service is provided the user in health service system.The health service that the present embodiment is provided provides the idiographic flow of method
Can include：
Step 101, the call request that receive user is sent by testing equipment carries user and uniquely marks in call request
Know symbol；
Step 102, according to user's unique identifier corresponding user health archives are obtained, and true according to user health archives
Determine the terminal of attending a banquet of user's calling；
Specifically, one to multiple bar user health data are included in user health archives, may bag in user health data
Information containing the terminal of attending a banquet that can be called with instruction user, such as go to a doctor operator attendance information, section office's information of going to a doctor and use
Family data of physiological index etc., call center can determine the terminal of attending a banquet that user calls by user health data.
Step 103, sets up the communication contact of testing equipment and terminal of attending a banquet, so as to operator attendance by attend a banquet terminal to
Family provides health service.
Call center is determined after the terminal of attending a banquet that user calls, you can joined with the communication of terminal of attending a banquet with setting up testing equipment
System, now, operator attendance can provide a user with remote health service by terminal of attending a banquet.
In sum, the present embodiment one is provided health service provides method, by according to user's unique identifier from
Health center obtains corresponding user health archives, and determines the terminal of attending a banquet that user calls according to user health archives, solves
Cannot be problem that user accurately select suitable operator attendance, reach the purpose for automatically selecting terminal of attending a banquet.
Embodiment two
Fig. 3 is referred to, the method flow diagram that a kind of health service is provided is it illustrates, the method can be used for including exhaling
Be center, health center, testing equipment and the health services system of terminal of attending a banquet in provide the user remote health service, have
Body, may be referred to the health service shown in Figure 11 and system is provided.The health service that the present embodiment is provided provides the tool of method
Body flow process can include：
Step 201, the call request that call center's receive user is sent by testing equipment carries use in call request
Family unique identifier；
Specifically, after user is detected using testing equipments such as sphygmomanometer, blood glucose meter and electrocardiogram equipments, can be by detection
Equipment sends the request of calling operator attendance to call center, and user's unique identifier is carried in the request；Wherein, Yong Huwei
One identifier is the unique mark corresponding with user health archives, can be the resident identification card or resident's medical insurance card number of user
Deng.
Step 202, call center obtains corresponding user health archives according to user's unique identifier from health center；
Wherein, health center sets up a user health archives for each user in advance, and setting up has user uniquely to mark
Know the one-to-one relationship of symbol and user health archives.
Specifically, call center is received after the call request of testing equipment transmission, can be by carrying in call request
User's unique identifier is sent to health center, one a pair according to user's unique identifier and user health archives of health center
Should be related to and the corresponding user health archives of user's unique identifier are returned to into call center.
Step 203, call center determines the terminal of attending a banquet that user calls according to the user health archives for obtaining；
Wherein, user health archives are made up of the user health data that a rule is stored sequentially in time, user health
Data are divided into the diagnostic data of the operator attendance that the detection data of testing equipment upload, terminal of attending a banquet are uploaded and user in medical treatment
Mechanism is medically treated personnel's medical data medical face to face.Wherein, user is medically treated what personnel went to a doctor face to face in medical institutions
Medical data can upload to health center by the information system of medical institutions, it is also possible to by attending a banquet in terminal or other equipment
Health center is passed to, in this regard, the embodiment of the present invention is not specifically limited.
In addition, in addition to the testing equipment that user uses, the Medical Devices of hospital can also uploading detection data.
Call center can extract a nearest user health data from user health archives, and judge the user for extracting
Can be used to the presence or absence of operator attendance information of such as going to a doctor, medical section office's information and user's data of physiological index in health data
Indicate user's diagnosis information of operator attendance.If there is user's diagnosis information in the user health data, according to the user
User's diagnosis information in health data determines the terminal of attending a banquet corresponding to operator attendance；If it does not exist, then call center from
Next user health data are extracted in user health archives, and continues to judge in the user health data extracted with the presence or absence of use
Family is gone to a doctor data.
Wherein, the method for the terminal of attending a banquet according to corresponding to user's diagnosis information determines operator attendance includes：
Determine that the medical operator attendance is corresponding according to medical operator attendance information and attend a banquet terminal for attending a banquet that user calls
Terminal；
And/or, determine that the corresponding terminal of attending a banquet of the medical section office is attending a banquet end for user's calling according to medical section office's information
End；
And/or, medical section office are determined according to user's data of physiological index, determine that this is gone to a doctor further according to the medical section office for determining
Section office are corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling（Such as：If the user's physical signs in user health data
Data are electrocardiogram, and electrocardiogram corresponds to internal medicine, it is determined that internal medicine is corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling）.
Wherein, user's data of physiological index can be the detection data of family expenses testing equipment upload, or the Medical Devices of hospital
The detection data of upload, in this regard, the present embodiment is not specifically limited.
In practical application, call center can refer to according to medical operator attendance information, medical section office's information and user's physiology
Any bar in mark data determines the corresponding terminal of attending a banquet of operator attendance, such as：
First judge with the presence or absence of medical operator attendance information in the user health data extracted, if there is operator attendance letter
Breath, it is determined that the medical operator attendance is corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling；
If there is no operator attendance information in the user health data extracted, continue to determine whether there are medical section office
Information, if there is medical section office's information, it is determined that the medical section office are corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling；
If also there is no medical section office's information in the user health data extracted, continue to determine whether there is user's life
Reason achievement data, if there is user's data of physiological index, then determines medical section office according to user's data of physiological index, further according to
It is determined that medical section office determine the medical section office it is corresponding attend a banquet terminal for user calling terminal of attending a banquet；
If also there is no user's data of physiological index in the user health data extracted, extract sequentially in time
One user health data, and continue to judge in the upper user health data extracted with the presence or absence of medical operator attendance letter
Breath, by that analogy, till the terminal of attending a banquet of user's calling is determined.In addition, it is necessary to explanation, above-mentioned in practical application
Judging the sequencing of medical operator attendance information, medical section office's information and user's data of physiological index can arbitrarily exchange, right
This, the present embodiment is not specifically limited.
Additionally, call center can also be comprehensive true according to all user's diagnosis informations in the user health data extracted
Determine the terminal of attending a banquet of user's calling：Such as, if there are the medical data of three users in the user health data extracted（Medical people
Work seating stand, medical section office's information and user's data of physiological index）, and call center is according to medical operator attendance information and just
The terminal of attending a banquet for examining user's calling that section office's information is judged is the corresponding terminal of attending a banquet of surgery, and according to user's physical signs number
It is judged that the terminal of attending a banquet of the user's calling for going out is the corresponding terminal of attending a banquet of internal medicine, then call center can judge to tie with summary
Fruit determines surgery or the corresponding terminal of attending a banquet that terminal is user's calling of attending a banquet of internal medicine.It is comprehensive according to judged result for call center
The method for determining terminal of attending a banquet is closed, the present embodiment is not specifically limited.
It should be noted that said method is only with medical operator attendance information, medical section office's information and user's physical signs
Method of these three the user's diagnosis informations of data to illustrate the terminal of attending a banquet for determining calling, in practical application, can be with root
Determine that terminal of attending a banquet has user's diagnosis information that enlightenment is acted on to determine terminal of attending a banquet according to other same pair, it is true for can be used in
Determine user attend a banquet terminal user's diagnosis information species, the embodiment of the present invention is not specifically limited.
Step 204, sets up the communication contact of testing equipment and the terminal of attending a banquet for determining.
Call center sets up the communication contact of testing equipment and the terminal of attending a banquet for determining, in order to the corresponding people of terminal of attending a banquet
Work area seat provides a user with real-time health consultation service.
Further, in order to improve the accuracy that operator attendance provides health service, call center is it is determined that terminal of attending a banquet
Afterwards, user's unique identifier can also be sent to terminal of attending a banquet.Operator attendance can be by terminal of attending a banquet, according to the user
Unique identifier obtains user health archives from health center, uses so that operator attendance is understood by the user health archives for obtaining
Family history detection information and diagnosis information, so as to provide more accurately, more targetedly health service.
In sum, the present embodiment two is provided health service provides method, by according to user's unique identifier from
Health center obtains corresponding user health archives, and determines the terminal of attending a banquet that user calls according to user health archives, solves
Cannot be problem that user accurately select suitable operator attendance, reach the purpose for automatically selecting terminal of attending a banquet；In addition, by
Terminal of attending a banquet sends user's unique identifier, and to attend a banquet, terminal obtains healthy shelves according to user's unique identifier from health center
Case, solves the problems, such as the historical archives that conventional user cannot be referred to when operator attendance is medical, has reached permission operator attendance
Provide a user with purpose that is accurate, having more targetedly diagnostic message.
Embodiment three
Fig. 4 is referred to, a kind of method flow diagram of health account management method, the health account management method is it illustrates
Can be used for managing user health archives in health services system as shown in figure 11.Healthy shelves provided in an embodiment of the present invention
Case management method can include：
Step 301, health center receives respectively the detection data and terminal of attending a banquet of the testing equipment of testing equipment transmission and sends out
The medical data of the operator attendance for sending；
Wherein, testing equipment to health center send testing equipment detection data when, can also simultaneously send user unique
Identifier；Likewise, attend a banquet terminal to health center send operator attendance medical data when, also can simultaneously send user unique
Identifier.
Step 302, using the medical data of the detection data of testing equipment and operator attendance as user health data storage
In user health shelves.
Health center according to user's unique identifier, sequentially in time, by the detection data of testing equipment and people's work area
The medical data of seat are as user health data storage in user health archives.Wherein, health center is in advance each use
A user health archives are set up at family, and set up the one-to-one relationship for having user's unique identifier and user health archives.
Further, health center can also externally provide user health archives counseling services, specifically for example：
When call center need according to user health archives determine user call attend a banquet terminal when, can be to health center
The request for obtaining user health archives is sent, health center receives after the acquisition request, according to the user carried in request only
Corresponding user health archives are returned to call center by one identifier.
When operator attendance needs to refer to user health archives to provide a user with more targetedly health service, can be with
The request for obtaining user health archives is sent to health center by terminal of attending a banquet, health center is received after the acquisition request,
Corresponding user health archives are returned to terminal of attending a banquet by the user's unique identifier according to carrying in request.
When user wants to inquire about the health account of oneself, can be sent to health center by testing equipment and obtain user
The request of health account, health center is received after the acquisition request, will be right according to the user's unique identifier carried in request
The user health archives answered return to testing equipment；Or, user can log in health center's system network by terminal
Stand, by being input into user's unique identifier user health archives are inquired about.
It should be noted that the executive agent of health account management method provided in an embodiment of the present invention is not limited in health
The heart, it is also possible to performed by other main bodys, for example, can merge into a server by health center and call center, then this
The health account management method that bright embodiment is provided can be performed by the server after merging, to reach identical purpose and effect
Really.
In sum, the embodiment of the present invention for each user by setting up one for storing detection data and medical number
According to user health archives, and the one-to-one relationship for having user's unique identifier and user health archives is set up, while outwards
Portion provides the service of user health document query, reaches the purpose of unified management user health archives.
Example IV
Fig. 5 is referred to, a kind of structural representation of call center is it illustrates, the call center can apply to such as Figure 11
In shown health services system.Call center provided in an embodiment of the present invention can include：
Call request receiver module 401, for the call request that receive user is sent by testing equipment, in call request
Carry user's unique identifier；
Health account acquisition module 402, for carrying in the call request that received according to call request receiver module 401
User's unique identifier obtain user health archives；
Terminal deciding module 403, the user health archives for being obtained according to health account acquisition module 402 determine user
The terminal of attending a banquet of calling；
Module 404 is set up in communication, for setting up the communication of the terminal of attending a banquet that testing equipment determines with terminal deciding module 403
Contact, so that operator attendance provides a user with health service by the terminal of attending a banquet for determining.
Wherein, the user health data for storing sequentially in time, user health data are included in user health archives
Including：One or two in the detection data of testing equipment and the diagnostic data of operator attendance；
Terminal deciding module 403 includes：
Extraction unit 4031, for extracting a nearest user health data from user health archives；
Judging unit 4032, for judging the user health data that extraction unit 4031 is extracted in the presence or absence of user just
Examine information；
Terminal determining unit 4033, for if it is determined that unit 4032 judge there is user's diagnosis information, then according to user
Diagnosis information determines the terminal of attending a banquet that user calls；
Wherein, user's diagnosis information is specifically included：Medical operator attendance information, medical section office's information and user's physical signs
One or more in data.
Fig. 6 is referred to, terminal determining unit 4033 is specifically included：
First determination subelement 4033a, for determining the corresponding seat of medical operator attendance according to medical operator attendance information
Seat terminal is the terminal of attending a banquet of user's calling；
And/or, the second determination subelement 4033b, for being gone to a doctor according to the information determination of medical section office, section office are corresponding to attend a banquet
Terminal is the terminal of attending a banquet of user's calling；
And/or, the 3rd determination subelement 4033c, for determining medical section office according to user's data of physiological index, further according to
Medical section office determine that medical section office are corresponding and attend a banquet terminal for the terminal of attending a banquet of user's calling.
Fig. 7 is referred to, extraction unit 4031 is additionally operable to if it is determined that unit 4032 judges the user health data extracted
In there is no user's diagnosis information, then a upper user health data are extracted from user health archives；
Judging unit 4032, be additionally operable to continue judge be in the upper user health data that extraction unit 4031 is extracted
It is no to there is user's diagnosis information.
Call center also includes：
Sending module 405, for user's unique identifier to be sent to the terminal of attending a banquet of determination, so as to attend a banquet terminal according to
User's unique identifier obtains user health archives.
In sum, the call center that the present embodiment four is provided, by obtaining corresponding use according to user's unique identifier
Family health account, and determine the terminal of attending a banquet that user calls according to user health archives, solving cannot accurately select for user
The problem of suitable operator attendance, reaches the purpose for automatically selecting terminal of attending a banquet.
Embodiment five
Fig. 8 is referred to, a kind of structural representation in health center is it illustrates, the health center can apply to such as Figure 11
In shown health services system.Health center provided in an embodiment of the present invention can include：
Detection data receiver module 501, for receiving the detection data and user's unique identifier of testing equipment transmission；
Detection data memory module 502, for according to user's unique identifier using the detection data of testing equipment as with
Family health data is stored in user health archives；
Wherein, user health archives are pre-established with one-to-one relationship, and user health shelves with user's unique identifier
Include the user health data for storing sequentially in time in case.
Health center also includes：
First request receiving module 503, for receiving the request of the acquisition user health archives of call center's transmission, obtains
User's unique identifier is carried in the request of health account；
First feedback module 504, for user health archives to be fed back to into call center according to user's unique identifier, with
Just call center determines the terminal of attending a banquet that user calls according to user health archives.
Health center also includes：
Second request receiving module 505, for receiving the request of the acquisition user health archives of terminal transmission of attending a banquet, obtains
User's unique identifier is carried in the request of user health archives；
Second feedback module 506, for user health archives to be fed back to into terminal of attending a banquet according to user's unique identifier, with
Just operator attendance provides a user with health service according to user health archives.
Health center also includes：
Diagnostic data receiver module 507, for receive attend a banquet terminal transmission operator attendance diagnostic data and user only
One identifier；
Diagnostic data memory module 508, for according to user's unique identifier using the diagnostic data of operator attendance as with
Family health data is stored in user health archives.
Health center also includes：
3rd request receiving module 509, for receiving the request of the inquiry user health archives of testing equipment transmission, inquiry
User's unique identifier is carried in the request of user health archives；
3rd feedback module 510, for user health archives to be fed back to into testing equipment according to user's unique identifier.
In sum, the present embodiment five provide health center, by for each user set up one for storage examine
The user health archives of data and medical data are surveyed, and sets up the one-to-one corresponding for having user's unique identifier and user health archives
Relation, while providing the service of user health document query to outside, reaches the purpose of unified management user health archives.
Embodiment six
Fig. 9 is referred to, a kind of testing equipment is it illustrates, the testing equipment can apply to health clothes as shown in figure 11
In business offer system.Testing equipment provided in an embodiment of the present invention can include：
Call request module 601, for sending call request to call center, carries user and uniquely marks in call request
Know symbol.
The testing equipment also includes：
Transmission module 602 in detection data, for sending detection data and user's unique identifier to health center, to be good for
Kang Zhongxin according to user's unique identifier using detection data as user health data storage in user health archives.
The testing equipment also includes：
First request module 603, for sending the request of inquiry user health archives to health center, inquires about user health
User's unique identifier is carried in the request of archives；
First receiver module 604, for receiving the user health archives that health center feeds back according to unique identifier.
In sum, the testing equipment that the present embodiment is provided, by sending user's unique identifier during calling, to call
Corresponding user health archives are obtained centrally through user's unique identifier, and determines what user called according to user health archives
Attend a banquet terminal, solve the problems, such as accurately select suitable operator attendance for user automatically, reach the mesh of simplified user operation
's.
Embodiment seven
Figure 10 is referred to, one kind is it illustrates and is attended a banquet terminal, the terminal of attending a banquet can apply to health as shown in figure 11
In service provider system.Terminal of attending a banquet provided in an embodiment of the present invention can include：
Mark receiver module 701, for receiving user's unique identifier of call center's transmission；
Second request module 702, for sending the request of inquiry user health archives to health center, inquires about user health
User's unique identifier is carried in the request of archives；
Second receiver module 703, for receiving the user health archives that health center feeds back according to unique identifier.
Terminal of attending a banquet also includes：
Transmission module 704 in medical data, the medical data and user for sending operator attendance to health center are uniquely marked
Know symbol, so as to health center according to user's unique identifier using medical data as user health data storage in user health shelves
In case.
In sum, the terminal of attending a banquet that the present embodiment seven is provided, by according to user's unique identifier from health center
User health archives are obtained, the historical archives that conventional user cannot be referred to when operator attendance is medical are solved the problems, such as, is reached
Allow operator attendance provide a user with accurately, have more the purpose of targetedly diagnostic message.
Embodiment eight
Figure 11 is referred to, a kind of system pie graph of health services system is it illustrates, the health services system can be wrapped
Include：Testing equipment 60, call center 40, health center 50 and terminal 70 of attending a banquet；
Testing equipment 60, for sending the call request of user to call center 40, carries user only in call request
One identifier；
Call center 40, the call request sent by testing equipment 60 for receive user, and to 50, health center
The request for obtaining user health archives is sent, in the request for obtaining user health archives user's unique identifier is carried；
Health center 50, for receiving the request of the acquisition user health archives of the transmission of call center 40, and according to user
User health archives are fed back to call center 40 by unique identifier, wherein, the user health archives are unique with the user
Identifier is pre-established with one-to-one relationship；
Call center 40, is additionally operable to determine attending a banquet end for user's calling according to the user health archives of the feedback of health center 50
End 70, and the communication contact of testing equipment 60 and terminal 70 of attending a banquet is set up, so as to operator attendance by terminal 70 of attending a banquet to user
Health service is provided.
Include the user health data for storing sequentially in time in user health archives, user health data include：
One kind in the medical data of medical institutions of the detection data of testing equipment 60, the diagnostic data of operator attendance and user or
It is various；
Call center 40, specifically for extracting a nearest user health data from user health archives, judges to extract
Whether there is user's diagnosis information in the user health data that unit is extracted；
If there is user's diagnosis information, then call center 40, for determining what user called according to user's diagnosis information
Terminal of attending a banquet 70；
If there is no user's diagnosis information, then call center 40, for extract from user health archives upper one with
Family health data, and continue to judge in the upper user health data extracted with the presence or absence of user's diagnosis information.
Wherein, user's diagnosis information is specifically included：Medical operator attendance information, medical section office's information and user's physical signs
One or more in data.
Call center 40, specifically for determining the corresponding terminal of attending a banquet of medical operator attendance according to medical operator attendance information
70 is the terminal 70 of attending a banquet of user's calling；
And/or, determine that the corresponding terminal 70 of attending a banquet of medical section office is attending a banquet end for user's calling according to medical section office's information
End 70；
And/or, medical section office are determined according to user's data of physiological index, determine medical section office's correspondence further according to medical section office
Attend a banquet terminal 70 for user calling terminal 70 of attending a banquet.
Call center 40 is additionally operable to for user's unique identifier to be sent to terminal 70 of attending a banquet, so as to attend a banquet terminal 70 according to
Family unique identifier obtains user health archives；
Terminal of attending a banquet 70, for receiving user's unique identifier of the transmission of call center 40；
Terminal of attending a banquet 70, is additionally operable to be sent to health center 50 request for obtaining user health archives, obtains user health
User's unique identifier is carried in the request of archives；
Health center 50, be additionally operable to receive attend a banquet the transmission of terminal 70 acquisition user health archives request, and according to
User health archives are fed back to terminal 70 of attending a banquet by family unique identifier；
Terminal of attending a banquet 70, is additionally operable to receive the user health archives that health center 50 feeds back according to unique identifier.
Terminal of attending a banquet 70, is additionally operable to send the medical data and user's unique identifier of operator attendance to health center 50；
Health center 50, be additionally operable to according to user's unique identifier using medical data as user health data storage with
In the health shelves of family.
Testing equipment 60, is additionally operable to send detection data and user's unique identifier to health center 50；
Health center 50, be additionally operable to according to user's unique identifier using detection data as user health data storage with
In the health account of family.
Testing equipment 60, is additionally operable to be sent to health center 50 request for obtaining user health archives, obtains user health
User's unique identifier is carried in the request of archives；
Health center 50, be additionally operable to receive testing equipment 60 send acquisition user health archives request, and according to
User health archives are fed back to testing equipment 60 by family unique identifier
Testing equipment 60, is additionally operable to receive the user health archives that health center 50 feeds back according to unique identifier.
In sum, the health service that the present embodiment eight is provided provides system, first, by setting up one for each user
The individual health account for storing detection data and medical data, and foundation has user's unique identifier with user health archives
One-to-one relationship, while providing the service of user health document query to outside, reaches the mesh of unified management user health archives
's；Secondly, by obtaining corresponding user health archives from health center according to user's unique identifier, and according to user health
Archives determine the terminal of attending a banquet that user calls, and solve the problems, such as accurately select suitable operator attendance for user, reach certainly
Dynamic selection is attended a banquet the purpose of terminal；In addition, by attend a banquet terminal send user's unique identifier, so as to attend a banquet terminal according to
Family unique identifier obtains health account from health center, solves and cannot refer to when operator attendance is gone to a doctor going through for conventional user
The problem of history archives, reached allow operator attendance provide a user with accurately, have more the purpose of targetedly diagnostic message.
It should be noted that：Call center, health center, testing equipment and the terminal of attending a banquet that above-described embodiment is provided exists
When health service is provided, only it is illustrated with the division of above-mentioned each functional module, in practical application, can be as desired
Above-mentioned functions distribution is completed by different functional modules, will the internal structure of equipment be divided into different functional modules, with
Complete all or part of function described above.In addition, the call center of above-described embodiment offer and health service provider
Method embodiment belongs to same design, and the health center that above-described embodiment is provided belongs to same with health account management method embodiment
Design, it implements process and refers to embodiment of the method, repeats no more here.
The embodiments of the present invention are for illustration only, do not represent the quality of embodiment.
One of ordinary skill in the art will appreciate that realizing all or part of step of above-described embodiment can pass through hardware
To complete, it is also possible to which the hardware that correlation is instructed by program is completed, and described program can be stored in a kind of computer-readable
In storage medium, storage medium mentioned above can be read-only storage, disk or CD etc..
The foregoing is only presently preferred embodiments of the present invention, not to limit the present invention, all spirit in the present invention and
Within principle, any modification, equivalent substitution and improvements made etc. should be included within the scope of the present invention.
Claims (14)
1. a kind of health service provides method, it is characterised in that methods described includes：
The call request that receive user is sent by testing equipment, carries user's unique identifier in the call request；
Corresponding user health archives are obtained according to user's unique identifier, and determines use according to the user health archives
The terminal of attending a banquet of family calling；
The communication contact of the testing equipment and the terminal of attending a banquet is set up, so as to operator attendance by the terminal of attending a banquet to institute
State user and health service is provided；
It is described to determine the terminal of attending a banquet that user calls according to the user health archives, specifically include：
A nearest user health data are extracted from the user health archives, the user health data extracted are judged
In whether there is user's diagnosis information；
If there is user's diagnosis information, then the terminal of attending a banquet that user calls is determined according to user's diagnosis information；
Wherein, the user health data for storing sequentially in time, the user health are included in the user health archives
Data include：The detection data of the testing equipment, the diagnostic data of the operator attendance and the user are in medical institutions
Medical data in one or more, user's diagnosis information is specifically included：Medical operator attendance information, medical section office's letter
One or more in breath and user's data of physiological index.
2. health service according to claim 1 provides method, it is characterised in that described according to user's diagnosis information
Determine the terminal of attending a banquet that user calls, specifically include：
Determine that the medical operator attendance is corresponding according to the medical operator attendance information and attend a banquet terminal for the seat of user's calling
Seat terminal；
And/or, determine that the medical section office are corresponding according to medical section office's information and attend a banquet terminal for attending a banquet that user calls
Terminal；
And/or, medical section office are determined according to user's data of physiological index, determine further according to the medical section office described medical
Section office are corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling.
3. health service according to claim 1 provides method, it is characterised in that methods described also includes：
If there is no user's diagnosis information in the user health data extracted, carry from the user health archives
A user health data are taken, and continues to judge to whether there is user just in the described upper user health data extracted
Examine information.
4. health service according to claim 1 provides method, it is characterised in that described according to the user health archives
After determining the terminal of attending a banquet that user calls, methods described also includes：
User's unique identifier is sent to into the terminal of attending a banquet, so that the terminal of attending a banquet uniquely is marked according to the user
Know symbol and obtain the user health archives.
5. a kind of call center, it is characterised in that the call center includes：
Call request receiver module, for the call request that receive user is sent by testing equipment, takes in the call request
With user's unique identifier；
Health account acquisition module, for the user carried in the call request that received according to the call request receiver module
Unique identifier obtains user health archives；
Terminal deciding module, the user health archives for being obtained according to the health account acquisition module determine what user called
Attend a banquet terminal；
Module is set up in communication, and the communication for setting up the terminal of attending a banquet that the testing equipment and the terminal deciding module determine joins
System, so that operator attendance provides health service by the terminal of attending a banquet to the user；
The terminal deciding module includes：
Extraction unit, for extracting a nearest user health data from the user health archives；
Judging unit, for judging the user health data that the extraction unit is extracted in the presence or absence of the medical letter of user
Breath；
Terminal determining unit, it is medical according to the user if judging there is user's diagnosis information for the judging unit
Information determines the terminal of attending a banquet that user calls；
Wherein, the user health data for storing sequentially in time, the user health are included in the user health archives
Data include：The detection data of the testing equipment, the diagnostic data of the operator attendance and the user are in medical institutions
Medical data in one or more, user's diagnosis information is specifically included：Medical operator attendance information, medical section office's letter
One or more in breath and user's data of physiological index.
6. call center according to claim 5, it is characterised in that the terminal determining unit, specifically includes：
First determination subelement, attends a banquet for determining that the medical operator attendance is corresponding according to the medical operator attendance information
Terminal is the terminal of attending a banquet of user's calling；
And/or, the second determination subelement is attended a banquet end for determining that the medical section office are corresponding according to medical section office's information
Hold the terminal of attending a banquet for user's calling；
And/or, the 3rd determination subelement, for determining medical section office according to user's data of physiological index, further according to described
Medical section office determine that the medical section office are corresponding and attend a banquet terminal for the terminal of attending a banquet of user's calling.
7. call center according to claim 5, it is characterised in that
The extraction unit, if being additionally operable to the judging unit judges there is no use in the user health data extracted
Family diagnosis information, then extract a upper user health data from the user health archives；
The judging unit, is additionally operable to continue to judge whether deposited in the upper user health data that the extraction unit is extracted
In user's diagnosis information.
8. call center according to claim 5, it is characterised in that the call center also includes：
Sending module, for user's unique identifier to be sent to into the terminal of attending a banquet, so as to it is described attend a banquet terminal according to
User's unique identifier obtains the user health archives.
9. a kind of health service provides system, it is characterised in that the system includes：Testing equipment, call center, health center
With terminal of attending a banquet；
The testing equipment, for sending the call request of user to the call center, in the call request use is carried
Family unique identifier；
The call center, for extracting a nearest user health data from the user health archives, judge described in exhale
Cry in the user health data that the extraction unit at center extracts with the presence or absence of user's diagnosis information, if there is user just
Information is examined, then the call center, for determining the terminal of attending a banquet that user calls according to user's diagnosis information, if do not deposited
In user's diagnosis information, then the call center, for extracting a upper user health data from the user health archives,
And with the presence or absence of user's diagnosis information in the upper user health data for continuing to be extracted described in judgement；
The health center, for receiving the request of the acquisition user health archives of call center's transmission, and according to the user
The user health archives are fed back to the call center by unique identifier, wherein, the user health archives and the use
Family unique identifier is pre-established with one-to-one relationship；
The call center, is additionally operable to determine attending a banquet end for user's calling according to the user health archives of health center feedback
End, and set up the communication contact of the testing equipment and the terminal of attending a banquet, so as to operator attendance by it is described attend a banquet terminal to
The user provides health service；
Wherein, the user health data for storing sequentially in time, the user health are included in the user health archives
Data include：The detection data of the testing equipment, the diagnostic data of the operator attendance and the user are in medical institutions
Medical data in one or more, user's diagnosis information is specifically included：Medical operator attendance information, medical section office's letter
One or more in breath and user's data of physiological index.
10. health service according to claim 9 provides system, it is characterised in that
The call center, specifically for determining the corresponding seat of the medical operator attendance according to the medical operator attendance information
Seat terminal is the terminal of attending a banquet of user's calling；
And/or, determine that the medical section office are corresponding according to medical section office's information and attend a banquet terminal for attending a banquet that user calls
Terminal；
And/or, medical section office are determined according to user's data of physiological index, determine further according to the medical section office described medical
Section office are corresponding to attend a banquet terminal for the terminal of attending a banquet of user's calling.
11. health services according to claim 9 provide system, it is characterised in that
The call center is additionally operable to for user's unique identifier to be sent to the terminal of attending a banquet；
The terminal of attending a banquet, for receiving user's unique identifier that the call center sends；
The terminal of attending a banquet, is additionally operable to be sent to the health center request for obtaining user health archives, the acquisition user
User's unique identifier is carried in the request of health account；
The health center, is additionally operable to receive the request for obtaining user health archives of the terminal transmission of attending a banquet, and according to institute
State user's unique identifier and the user health archives are fed back to into the terminal of attending a banquet；
The terminal of attending a banquet, is additionally operable to receive the user health archives that the health center feeds back according to the unique identifier.
12. health services according to claim 11 provide system, it is characterised in that
The terminal of attending a banquet, is additionally operable to send the medical data and user's unique identifier of operator attendance to the health center；
The health center, is additionally operable to be deposited the medical data as user health data according to user's unique identifier
Storage is in user health shelves.
13. health services according to claim 9 provide system, it is characterised in that
The testing equipment, is additionally operable to send detection data and user's unique identifier to the health center；
The health center, is additionally operable to be deposited the detection data as user health data according to user's unique identifier
Storage is in user health archives.
14. health services according to claim 13 provide system, it is characterised in that
The testing equipment, is additionally operable to be sent to the health center request for obtaining user health archives, the acquisition user
User's unique identifier is carried in the request of health account；
The health center, is additionally operable to receive the request of the acquisition user health archives that testing equipment sends, and according to the use
The user health archives are fed back to the testing equipment by family unique identifier
The testing equipment, is additionally operable to receive the user health archives that the health center feeds back according to the unique identifier.
Priority Applications (2)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210229687.7A CN103532997B (en) | 2012-07-04 | 2012-07-04 | health service providing method, call centre and system |
| PCT/CN2013/072005 WO2014005433A1 (en) | 2012-07-04 | 2013-02-28 | Health service providing method, call centre and system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201210229687.7A CN103532997B (en) | 2012-07-04 | 2012-07-04 | health service providing method, call centre and system |
Publications (2)
| Publication Number | Publication Date |
|---|---|
| CN103532997A CN103532997A (en) | 2014-01-22 |
| CN103532997B true CN103532997B (en) | 2017-05-10 |
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| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN201210229687.7A Active CN103532997B (en) | 2012-07-04 | 2012-07-04 | health service providing method, call centre and system |
Country Status (2)
| Country | Link |
|---|---|
| CN (1) | CN103532997B (en) |
| WO (1) | WO2014005433A1 (en) |
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| CN104796561B (en) * | 2014-01-17 | 2019-01-08 | 华为技术有限公司 | Distribute the system that method, CTI equipment, terminal and the distribution attended a banquet are attended a banquet |
| CN104144264B (en) * | 2014-07-11 | 2017-03-22 | 章毅 | Method and device for providing blood station customer service information |
| US11450437B2 (en) | 2015-09-24 | 2022-09-20 | Tencent Technology (Shenzhen) Company Limited | Health management method, apparatus, and system |
| CN105468892B (en) * | 2015-09-24 | 2018-03-23 | 腾讯科技（深圳）有限公司 | Health consultation service acquisition methods, devices and systems |
| CN106096309A (en) * | 2016-06-27 | 2016-11-09 | 王未来 | A kind of fever diagnosis and therapy system based on Internet of Things and using method |
| CN106326684A (en) * | 2016-10-12 | 2017-01-11 | 上海览海在线健康管理有限公司 | Online audio-video inquiring method and system based on cache sharing |
| CN107124497B (en) * | 2017-06-30 | 2020-12-29 | 江西博瑞彤芸科技有限公司 | Service setting method |
| CN109935342A (en) * | 2017-12-15 | 2019-06-25 | 北京医联蓝卡在线科技有限公司 | A kind of family doctor assistant's help system and method |
| CN112289418A (en) * | 2020-09-30 | 2021-01-29 | 音数汇元(上海)智能科技有限公司 | Service order obtaining method and device for home care and home care terminal |
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| CN101076063A (en) * | 2007-06-29 | 2007-11-21 | 中国网络通信集团公司 | Call connection, phonetic help system and method for processing phonetic help information |
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| WO2014005433A1 (en) | 2014-01-09 |
| CN103532997A (en) | 2014-01-22 |
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