CN112289418A - Service order obtaining method and device for home care and home care terminal - Google Patents
Service order obtaining method and device for home care and home care terminal Download PDFInfo
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Abstract
The application relates to a service order obtaining method and device for home care, computer equipment and a storage medium. The method comprises the following steps: collecting biological characteristics of service personnel through a service host of the home care terminal; when the biological characteristics are matched with a preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by the home care server based on the service order acquisition request; and displaying the service order according to a preset format. By adopting the method, the service quality of home care can be improved.
Description
Technical Field
The present application relates to the field of home care technologies, and in particular, to a method, an apparatus, a device, and a storage medium for acquiring a service order of home care.
Background
The home care is a care service which is mainly used for solving the difficulty in daily life and is provided for the elderly or other people (generally called as service staff) who live at home by taking a home as a core. The service items of home care comprise living care, medical service, mental care service and the like, and the main form is that professional-trained service personnel can carry out nursing service for the serviced personnel.
When the serviced person himself or herself or a relative thereof purchases home care services for the serviced person, the home care service provider makes a corresponding service plan for the serviced person, and then provides the home care services for the serviced person according to the service plan. The service plan includes information such as service frequency, service items and service duration, and service personnel.
However, the service process cannot be effectively supervised during the execution of the service plan, and disputes of the service process are also proved, for example, the service personnel actually performing the service is unqualified non-professional personnel, or the service provided by the service personnel at home is inconsistent with the service plan, so that the service quality of home care is reduced.
Disclosure of Invention
In view of the above, it is necessary to provide a service order acquiring method, apparatus, device and storage medium for home care in order to solve the technical problem of low quality of service of home care.
A service order obtaining method for home care is applied to a home care terminal, and the method comprises the following steps:
collecting biological characteristics of service personnel through a service host of the home care terminal;
when the biological characteristics are matched with a preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics;
generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server;
receiving a service order issued by the home care server based on the service order acquisition request;
and displaying the service order according to a preset format.
In one embodiment, the home care terminal comprises a service host and a microphone box, the service host and the microphone box are provided with microphone arrays, and before the service host of the home care terminal collects the biological characteristics of the service personnel, the method further comprises:
collecting voice information through the microphone array;
recognizing the voice information to obtain a recognition result;
judging whether the identification result is matched with the awakening keyword or not;
and if so, entering a working state to collect the biological characteristics.
In one embodiment, the method further comprises:
acquiring a served person identifier corresponding to the home care terminal;
the generating a service order obtaining request according to the service personnel identifier comprises:
and generating a service order acquisition request according to the served personnel identification and the service personnel identification.
In one embodiment, the method further comprises:
when a target service order in the displayed service orders is detected to be selected, acquiring service information corresponding to the target service order;
generating service content and prompt information according to the service information;
and displaying the service content and the prompt information.
A service order generation method for home care is applied to a home care server, and comprises the following steps:
acquiring a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service;
generating service information according to the service schedule and the service keywords;
sending the service information to a contact terminal of the serviced person;
receiving confirmed service information returned by the contact terminal;
and generating a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, the service information includes service items, service time, and service personnel, and the method further includes:
acquiring a historical service order of the serviced person and corresponding evaluation information;
the generating service information according to the service schedule and the service keywords comprises:
determining service items and service time according to the service schedule and the service keywords;
and determining service personnel according to the historical service order and the evaluation information.
A service order acquisition apparatus for home care, the apparatus comprising:
the biological characteristic acquisition module is used for acquiring the biological characteristics of the service personnel through the service host of the home care terminal;
the identity acquisition module is used for acquiring a service staff identifier corresponding to the biological characteristic when the biological characteristic is matched with a preset characteristic library;
the information sending module is used for generating a service order acquisition request according to the service personnel identifier and sending the service order acquisition request to the home care server;
the information receiving module is used for receiving a service order issued by the home care server based on the service order acquisition request;
and the information display module is used for displaying the service order according to a preset format.
In one embodiment, the home care terminal includes a service host and a microphone box, the service host and the microphone box are provided with a microphone array thereon, and the device further includes:
the voice information acquisition module is used for acquiring voice information through the microphone array;
the voice information identification module is used for identifying the voice information to obtain an identification result;
the awakening module is used for judging whether the identification result is matched with the awakening keyword or not; and if so, entering a working state to collect the biological characteristics.
In one embodiment, the apparatus further comprises:
the served person identification acquisition module is used for acquiring the served person identification corresponding to the home care terminal;
the information sending module is further configured to:
and generating a service order acquisition request according to the served personnel identification and the service personnel identification.
In one embodiment, the apparatus further comprises:
the service information acquisition module is used for acquiring service information corresponding to a target service order when the target service order in the displayed service orders is detected to be selected;
the service content generating module is used for generating service content and prompt information according to the service information;
the information display module is further used for displaying the service content and the prompt information.
A service order generation apparatus for home care, the apparatus comprising:
the service acquisition module is used for acquiring a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service;
the service information generating module is used for generating service information according to the service schedule and the service keywords;
the service information sending module is used for sending the service information to a contact terminal of the serviced person;
the confirmation information receiving module is used for receiving the confirmed service information returned by the contact terminal;
and the service order generating module is used for generating a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, the service information includes service items, service time, and service personnel, and the apparatus further includes:
the historical information acquisition module is used for acquiring historical service orders of the serviced personnel and corresponding evaluation information;
the service information generation module is further configured to:
determining service items and service time according to the service schedule and the service keywords;
and determining service personnel according to the historical service order and the evaluation information.
A computer device comprising a memory storing a computer program and a processor implementing the steps of the method as claimed in any one of the preceding claims when the processor executes the computer program.
A computer-readable storage medium, on which a computer program is stored which, when being executed by a processor, carries out the steps of the method according to any one of the preceding claims.
According to the method, the device, the equipment and the storage medium for acquiring the service order of home care, the biological characteristics of the service personnel are acquired through the service host of the home care terminal; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; the service order is displayed according to the preset format, so that service personnel qualified for executing the home care service order can be guaranteed to obtain the service order, and then corresponding home care service is executed according to the service order, and the service quality of home care is improved.
Drawings
FIG. 1 is a diagram of an exemplary application environment for a method for obtaining a service order for home care;
FIG. 2 is a flow diagram illustrating a method for obtaining a service order for home care in one embodiment;
FIG. 3 is a schematic diagram of a home care service order in one embodiment;
FIG. 4 is a flowchart illustrating a voice wake-up procedure of the home care terminal according to an embodiment;
FIG. 5 is a flowchart illustrating a method for generating a service order for home care in one embodiment;
FIG. 6 is a block diagram showing a configuration of a service order acquiring apparatus for home care in one embodiment;
FIG. 7 is a block diagram showing a configuration of a service order acquiring apparatus for home care in one embodiment;
FIG. 8 is a diagram illustrating an internal structure of a computer device in one embodiment;
fig. 9 is an internal structural view of a computer device in another embodiment.
Detailed Description
In order to make the objects, technical solutions and advantages of the present application more apparent, the present application is described in further detail below with reference to the accompanying drawings and embodiments. It should be understood that the specific embodiments described herein are merely illustrative of the present application and are not intended to limit the present application.
The service order obtaining method for home care provided by the application can be applied to the application environment shown in fig. 1. Wherein the home care terminal 102 communicates with the home care server 104 through a network. The home care terminal 102 includes a service host 102a and a microphone box 102b, when a service person executes a home care service corresponding to a service order, the microphone box 102b can be worn on the user, the service host 102a is placed beside the service person, when the microphone box 102b is opened, the microphone box 102b and the service host 102a can be connected through a network, and both the microphone box 102b and the service host 102a are provided with microphone arrays, so that voices generated in the process of executing the home care service can be collected. Taking the application of the service order acquisition method for home care to the home care terminal 102 as an example, the service host 102a of the home care terminal 102 acquires the biological characteristics of the service personnel; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; and displaying the service order according to a preset format. The home care terminal 102 may be, but is not limited to, various portable devices, and the home care server 104 may be implemented by a separate server or a server cluster composed of a plurality of servers.
In one embodiment, as shown in fig. 2, a method for acquiring a service order of home care is provided, which is described by taking the method as an example for being applied to a home care terminal in fig. 1, and includes the following steps:
and S202, collecting the biological characteristics of the service personnel through the service host of the home care terminal.
The biological feature may be at least one of a fingerprint feature, a facial feature, an iris feature or a voice feature, and a service host of the home care terminal may be provided with a biological feature collecting device, such as a fingerprint collecting device, a camera, a microphone, or the like.
In one embodiment, the service host of the home care terminal is in a dormant state (to be awakened) when not in an operating state, and enters an operating state for collecting the biological features when being awakened. For example, if the service host of the home care terminal is provided with the camera, after the service host of the home care terminal is awakened, the camera starts to acquire a face image to extract facial features, specifically, the camera may photograph the face to acquire the face image; if the service host at the home nursing terminal is provided with the fingerprint acquisition device, the fingerprint acquisition device starts to acquire fingerprint data after the service host at the home nursing terminal is awakened so as to extract fingerprint characteristics.
And S204, when the biological characteristics are matched with the preset characteristic library, acquiring the service personnel identification corresponding to the biological characteristics.
The preset feature library stores biological features of service personnel, and the matching means that the similarity between the collected biological features and the stored biological features is greater than a preset threshold value.
In one embodiment, after the home care terminal collects the biological features, the similarity between the biological features and each biological feature in the preset feature library is calculated, and according to the calculated similarity, when the similarity between the biological features and the target features in the preset feature library is greater than a preset threshold, it is determined that the collected biological features are matched with the preset feature library, and the service person identifier corresponding to the biological features is obtained.
In one embodiment, the biological features acquired by the home care terminal are face images, the home care terminal performs preprocessing on the face images after acquiring the face images to obtain preprocessed face images, then extracts face features through a face recognition model, judges whether the face features are matched with face features stored in a preset feature library, and determines that the acquired face features are matched with the preset feature library and acquires a service person identifier corresponding to the face features if the similarity between the face features and target face features in the preset feature library is greater than a preset threshold.
In one embodiment, after the similarity between the biological characteristics and the target biological characteristics in the preset characteristic library is judged to be greater than the threshold value, namely the biological characteristics are matched with the preset characteristic library, an identity information acquisition page is displayed, the service personnel can input identity information on the identity information acquisition page, when the home care terminal detects that the identity information is input, the input identity information is acquired and is sent to the home care server for identity verification, and when a message that the verification is passed and returned by the home care server is received, the service personnel identification is extracted from the identity information.
In an embodiment, when the home care terminal receives a message that the verification is passed and returned by the home care server, the acquired identity information may be stored in correspondence with the target biological features in the preset feature library, so that when a service person corresponding to the identity information performs a service next time, the home care terminal may directly acquire the corresponding identity information according to the target biological features matched with the biological features after determining that the biological features of the service person are matched with the preset feature library, extract the identity of the service person from the identity information, and do not need to input the identity information through the identity information acquisition page again.
And S206, generating a service order obtaining request according to the service personnel identification, and sending the service order obtaining request to the home care server.
The service order obtaining request is used for requesting a service order from the home care server, and the service order is an order which is purchased by the service person or the relatives of the service person and contains different service items. In the field of home care, service items may include: a life care service, a medical service, a mental care service, and the like, for example, a life care service such as haircut, bath, and diet, a medical service such as massage, vital sign monitoring, and blood sugar measurement, and a mental care service such as leisure and entertainment.
In one embodiment, after acquiring a service person identifier corresponding to the biometric characteristic, the home care terminal generates a service order acquisition request according to the service person identifier, and sends the service order acquisition request to the home care server to request to acquire a service order to be executed corresponding to the service person identifier.
In an embodiment, after the home care terminal obtains the service person identifier corresponding to the biological characteristic, the home care terminal may further obtain a served person identifier corresponding to the home care terminal, generate a service order obtaining request according to the served person identifier and the service person identifier corresponding to the biological characteristic, and send the service order obtaining request to the home care server to request to obtain a service order corresponding to both the served person identifier and the service person identifier.
And S208, receiving a service order issued by the home care server based on the service order acquisition request.
And S210, displaying the service order according to a preset format.
In one embodiment, after receiving the service order obtaining request, the server extracts a service person identifier from the service order obtaining request, obtains a corresponding service order according to the service person identifier, screens out a service order to be executed on the current day from the obtained service order, and then issues the service order to be executed on the current day to the corresponding home care terminal, and the home care terminal receives the service order issued by the home care server based on the service order obtaining request.
In one embodiment, after receiving a service order obtaining request, a home care server extracts a service person identifier and a serviced person identifier from the service order obtaining request, obtains a corresponding service order to be executed on the current day according to the service person identifier and the serviced person identifier, and then issues the service order to be executed on the current day to a corresponding home care terminal, where the home care terminal receives the service order issued by the home care server based on the service order obtaining request.
In one embodiment, after receiving the service order, the home care terminal determines a corresponding display format (preset format) according to the received service order, and displays the service order according to the determined display format. For example, when a plurality of service orders are received by the home care terminal, only the key content of each service order may be displayed in the form of a list (as shown in fig. 3), where the key content may be a person to be serviced, a service person, a service address, a service time, and the like, where the service address is an address of the person to be serviced, and the service time includes a service duration and a service start time; when only one service order is received, the home care terminal displays key contents of the service order and also displays other detailed contents such as attribute information of service personnel, attribute information of serviced personnel and the like, wherein the attribute information of the service personnel comprises information of name, sex, nursing qualification grade and the like of the service personnel, and the attribute information of the serviced personnel comprises information of name, sex, age, illness history and the like of the serviced personnel.
In the above embodiment, the home care terminal acquires the biological characteristics of the service personnel through the service host of the home care terminal; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; the service order is displayed according to the preset format, so that service personnel qualified for executing the home care service order can be guaranteed to obtain the service order, and then corresponding home care service is executed according to the service order, and the service quality of home care is improved.
In an embodiment, the service host and the microphone box are provided with a microphone array, and before the service host of the home care terminal collects the biological features of the service staff, the method for acquiring the service order of home care further includes a process of performing voice wake-up on the home care terminal, as shown in fig. 4, specifically including the following steps:
and S402, collecting voice information through a microphone array.
When the microphone box is opened and has network connection with the service host, the home care terminal can acquire voice information through the microphone array of the service host or the microphone array of the microphone box; when the microphone box is not opened or the microphone box is opened but not connected with the service host, the home care terminal collects voice information through the microphone array of the service host.
In one embodiment, the home care terminal is in a dormant state when not entering the working state, the home care terminal in the dormant state collects sound information in real time through the microphone array, distinguishes a voice section and a mute section from the sound information, and determines the distinguished voice section as the collected sound information.
S404, identifying the voice information to obtain an identification result.
In one embodiment, after the voice information is collected, the home care terminal recognizes the collected voice information through a pre-trained voice recognition model, so as to obtain a recognition result. Wherein the recognition result may be text information.
S406, judging whether the identification result is matched with the awakening keyword.
And S408, if yes, entering a working state to collect the biological characteristics.
In one embodiment, after obtaining the recognition result, the home care terminal obtains a locally stored wake-up keyword, and determines whether the recognition result matches the wake-up keyword, where matching refers to that a phrase identical to the wake-up keyword exists in the recognition result. For example, if the wake keyword is "XX", the recognition text is "my XX" or "hello XX", it may be determined that the recognition text matches the wake keyword.
In one embodiment, if the home care terminal determines that the recognition result is matched with the awakening keyword, the home care terminal directly enters a working state to collect the biological features; if the home care terminal determines that the identification result is not matched with the awakening keyword, the dormant state is continuously kept, and voice information is collected through the microphone array of the service host or the microphone array of the microphone box.
In the above embodiment, the home care terminal is in the dormant state when not entering the operating state, the home care terminal in the dormant state collects the voice information through the microphone array in real time, identifies the voice information, obtains the identification result, judges whether the identification result is matched with the awakening keyword, and if so, the home care terminal enters the operating state to collect the biological characteristics, so that the power consumption of the home care terminal is reduced, and on the other hand, the home care terminal is ensured to be awakened quickly and accurately to enter the operating state.
In an embodiment, after the home care terminal displays the service order, the service staff may select a target service order to be executed in a service order display page, and when the home care terminal detects an operation of selecting the target service order, the home care terminal acquires service information corresponding to the target service order, generates service content and prompt information according to the service information, and displays the generated service content and service information. The service content is at least one service item included in the target service order, and the prompt information may be notice items corresponding to the service items and demand information remarked when the target service order is generated.
In one embodiment, when detecting an operation of selecting a target service order, a home care terminal acquires an order identifier of the target service order, requests service information corresponding to the order identifier from a home care server according to the order identifier, generates service content and prompt information according to the service information, and displays the generated service content and the generated service information.
In one embodiment, a home care service order received by a home terminal includes service information corresponding to each service order, when detecting an operation of selecting a target service order, the home care terminal obtains an order identifier of the target service order, obtains service information of the target service order from the received service order according to the order identifier, generates service content and prompt information according to the service information, and displays the generated service content and service information.
After the home care terminal displays the service content and the prompt message, the service staff can trigger service starting operation on a display page of the service content and the prompt message, when the home care terminal detects the triggering operation of the service starting, timing is started, voice information of the service staff and the serviced staff during conversation is collected through the microphone array, the voice information is identified to obtain a conversation identification result, and then the conversation identification result is sent to the home care server; in addition, when the home care terminal completes timing or detects a trigger operation of service completion, it is determined that the service order is completed, service order completion information is generated, and the service order completion information is transmitted to the server. The home care server can determine a service keyword for the serviced person according to a dialogue recognition result of voice information generated in the service order execution process, and determine the service keyword as a keyword collected by the home care terminal when the service order is executed, so as to determine a service item and service duration of next service for the serviced person according to the service keyword, and further generate a corresponding service order.
In the embodiment, when the home care terminal detects that a target service order in the displayed service orders is selected, the service information corresponding to the target service order is obtained, the service content and the prompt information are generated according to the service information, and the service content and the prompt information are displayed, so that service staff can be reminded to provide corresponding services for users according to the displayed service content and the prompt information, and the service quality of home care is improved.
In an embodiment, as shown in fig. 5, there is further provided a method for generating a service order for home care, which is described by taking the method as an example applied to the home care server in fig. 1, and includes the following steps:
and S502, acquiring a service schedule and service keywords corresponding to the serviced personnel.
The service schedule is a service schedule established for the serviced person by the home care service provider when the serviced person himself or the relatives of the serviced person buy the home care service, and information such as service frequency, service items, service duration, service staff and the like for providing the home care service for the serviced person is recorded in the service schedule. The service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service.
In one embodiment, after receiving the service order completion information sent by the home care terminal, the home care server obtains the service schedule of the serviced person and the corresponding session identification result when the service order is executed, and determines the corresponding identification keyword according to the identification result.
S504, generating service information according to the service schedule and the service keywords.
The service information is related information related to the next service, and includes information of service items, service time, service personnel and the like, and may also include attribute information of the service personnel.
In one embodiment, after acquiring a service schedule and service keywords corresponding to a serviced person, a home care server determines a scheduled service item and a scheduled service duration of a next service according to the service schedule, determines an extra service item, an extra service duration and an extra cost of the next service according to the service keywords, determines a serviced person with care qualification according to the scheduled service item determination and the extra service item, and generates service information according to each determined service item, service duration, related cost and the serviced person.
In one embodiment, the home care server may further obtain a historical service order and corresponding evaluation information of the serviced person, determine a service item and a service time according to the service schedule and the service keyword, and determine the service person according to the historical service order and the evaluation information. The method comprises the steps of determining service personnel according to the evaluation information of a historical service order, specifically determining at least one service personnel with the qualification of executing a next service item according to the historical service order and the evaluation information, and then selecting the service personnel with the highest evaluation grade as the service personnel at the next service according to the evaluation grade corresponding to each service personnel.
S506, the service information is sent to the contact person terminal of the served person.
And S508, receiving the confirmed service information returned by the contact terminal.
The contact terminal of the served person is a terminal corresponding to a contact of the served person stored in the home care server, and the contact of the served person may be the served person himself or a relative of the served person or other persons related to the served person.
In one embodiment, after the home care server generates the service information, the home care server obtains a contact identifier corresponding to the serviced person and sends the generated service information to a contact terminal corresponding to the contact identifier. After the contact terminal of the serviced person receives the service information, the contact of the serviced person can modify and confirm the content of the service information through the contact terminal, the contact terminal of the serviced person obtains the confirmed service information, and the confirmed service information is returned to the home care server. The modification of the content of the service information may be to adjust service items or service duration, to request replacement for service personnel, to remark the information of the requirement, and the like.
And S510, generating a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, after receiving the confirmation information returned by the contact terminal, the home care server confirms whether the service staff needs to be replaced according to the confirmed service information, if so, determines the service staff with care qualification again according to the plan service item determination and the additional service item, generates service information according to each determined service item, service duration, related cost and service staff, and executes S506; and if not, directly generating a service order according to the confirmed service information, so that the generated service order is issued to the home care terminal when a service order acquisition request sent by the home care terminal is received.
In the above embodiment, the home care server obtains the service schedule and the service keywords corresponding to the serviced person, generates the service information according to the service schedule and the service keywords, sends the service information to the contact terminal of the serviced person, receives the confirmed service information returned by the contact terminal, and generates the service order according to the confirmed service information returned by the contact terminal, where the service keywords are keywords collected by the service host or the mike box of the home care terminal when the service is last served, so that the generated service order can better meet the requirements of the serviced person, and further improves the service quality of home care.
It should be understood that although the various steps in the flowcharts of fig. 2, 4 and 5 are shown in order as indicated by the arrows, the steps are not necessarily performed in order as indicated by the arrows. The steps are not performed in the exact order shown and described, and may be performed in other orders, unless explicitly stated otherwise. Moreover, at least some of the steps in fig. 2, 4 and 5 may include multiple steps or multiple stages, which are not necessarily performed at the same time, but may be performed at different times, which are not necessarily performed in sequence, but may be performed in turn or alternately with other steps or at least some of the other steps or stages.
In one embodiment, as shown in fig. 6, there is provided a service order acquiring apparatus for home care, including: a biometric acquisition module 602, an identity acquisition module 604, an information sending module 606, an information receiving module 608, and an information display module 610, wherein:
the biological characteristic acquisition module 602 is used for acquiring the biological characteristics of the service personnel through the service host of the home care terminal;
an identity obtaining module 604, configured to obtain a service staff identifier corresponding to the biometric feature when the biometric feature matches the preset feature library;
the information sending module 606 is configured to generate a service order obtaining request according to the service staff identifier, and send the service order obtaining request to the home care server;
an information receiving module 608, configured to receive a service order issued by the home care server based on the service order obtaining request;
and an information display module 610, configured to display the service order according to a preset format.
In one embodiment, the apparatus further comprises:
the system comprises a served person identifier acquisition module, a home nursing terminal and a server identification acquisition module, wherein the served person identifier acquisition module is used for acquiring a served person identifier corresponding to the home nursing terminal;
the information sending module is further configured to:
and generating a service order acquisition request according to the served personnel identifier and the service personnel identifier.
In the above embodiment, the home care terminal acquires the biological characteristics of the service personnel through the service host of the home care terminal; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; the service order is displayed according to the preset format, so that service personnel qualified for executing the home care service order can be guaranteed to obtain the service order, and then corresponding home care service is executed according to the service order, and the service quality of home care is improved.
In one embodiment, the home care terminal comprises a service host and a microphone box, wherein the service host and the microphone box are provided with a microphone array, and the device further comprises:
the voice information acquisition module is used for acquiring voice information through the microphone array;
the voice information identification module is used for identifying the voice information to obtain an identification result;
the awakening module is used for judging whether the identification result is matched with the awakening keyword or not; and if so, entering a working state to collect the biological characteristics.
In the above embodiment, the home care terminal is in the dormant state when not entering the operating state, the home care terminal in the dormant state collects the voice information through the microphone array in real time, identifies the voice information, obtains the identification result, judges whether the identification result is matched with the awakening keyword, and if so, the home care terminal enters the operating state to collect the biological characteristics, so that the power consumption of the home care terminal is reduced, and on the other hand, the home care terminal is ensured to be awakened quickly and accurately to enter the operating state.
In one embodiment, the apparatus further comprises:
the service information acquisition module is used for acquiring service information corresponding to a target service order when the target service order in the displayed service orders is detected to be selected;
the service content generation module is used for generating service content and prompt information according to the service information;
and the information display module is also used for displaying the service content and the prompt information.
In the embodiment, when the home care terminal detects that a target service order in the displayed service orders is selected, the service information corresponding to the target service order is obtained, the service content and the prompt information are generated according to the service information, and the service content and the prompt information are displayed, so that service staff can be reminded to provide corresponding services for users according to the displayed service content and the prompt information, and the service quality of home care is improved.
In one embodiment, as shown in fig. 7, there is provided a service order generation apparatus for home care, including: a service acquisition module 702, a service information generation module 704, a service information sending module 706, a confirmation information receiving module 708, and a service order generation module 710, wherein:
a service obtaining module 702, configured to obtain a service schedule and service keywords corresponding to serviced staff; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service;
a service information generating module 704, configured to generate service information according to the service schedule and the service keywords;
a service information sending module 706, configured to send service information to a contact terminal of a served person;
a confirmation information receiving module 708, configured to receive the confirmed service information returned by the contact terminal;
and the service order generating module 710 is configured to generate a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, the service information includes service items, service time, and service personnel, and the apparatus further includes:
the historical information acquisition module is used for acquiring historical service orders of the serviced personnel and corresponding evaluation information;
the service information generation module is further configured to:
determining service items and service time according to the service schedule and the service keywords;
and determining service personnel according to the historical service orders and the evaluation information.
In the above embodiment, the home care server obtains the service schedule and the service keywords corresponding to the serviced person, generates the service information according to the service schedule and the service keywords, sends the service information to the contact terminal of the serviced person, receives the confirmed service information returned by the contact terminal, and generates the service order according to the confirmed service information returned by the contact terminal, where the service keywords are keywords collected by the service host or the mike box of the home care terminal when the service is last served, so that the generated service order can better meet the requirements of the serviced person, and further improves the service quality of home care.
For specific limitations of the service order acquiring device for home care, reference may be made to the above limitations of the service order acquiring method for home care, which are not described herein again; for specific limitations of the service order generation apparatus for home care, reference may be made to the above limitations of the service order generation method for home care, which are not described herein again. The modules in the home care service order obtaining device or the home care service order generating device may be implemented in whole or in part by software, hardware, or a combination thereof. The modules can be embedded in a hardware form or independent from a processor in the computer device, and can also be stored in a memory in the computer device in a software form, so that the processor can call and execute operations corresponding to the modules.
In one embodiment, a computer device is provided, which may be a home care terminal, and its internal structure diagram may be as shown in fig. 8. The computer device includes a processor, a memory, a communication interface, a display screen, and an input device connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system and a computer program. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The communication interface of the computer device is used for carrying out wired or wireless communication with an external terminal, and the wireless communication can be realized through WIFI, an operator network, NFC (near field communication) or other technologies. The computer program is executed by a processor to implement a method of service order acquisition for home care. The display screen of the computer equipment can be a liquid crystal display screen or an electronic ink display screen, and the input device of the computer equipment can be a touch layer covered on the display screen, a key, a track ball or a touch pad arranged on the shell of the computer equipment, an external keyboard, a touch pad or a mouse and the like.
In one embodiment, a computer device is provided, which may be a home care server, the internal structure of which may be as shown in fig. 9. The computer device includes a processor, a memory, and a network interface connected by a system bus. Wherein the processor of the computer device is configured to provide computing and control capabilities. The memory of the computer device comprises a nonvolatile storage medium and an internal memory. The non-volatile storage medium stores an operating system, a computer program, and a database. The internal memory provides an environment for the operation of an operating system and computer programs in the non-volatile storage medium. The database of the computer device is used for storing data for generating service information. The network interface of the computer device is used for communicating with an external terminal through a network connection. The computer program is executed by a processor to implement a method of service order generation for home care.
Those skilled in the art will appreciate that the configurations shown in fig. 8 or 9 are merely block diagrams of some configurations relevant to the present disclosure, and do not constitute a limitation on the computing devices to which the present disclosure may be applied, and that a particular computing device may include more or less components than those shown, or may combine certain components, or have a different arrangement of components.
In one embodiment, a computer device is provided, comprising a memory and a processor, the memory having stored therein a computer program that, when executed by the processor, causes the processor to perform the steps of: collecting biological characteristics of service personnel through a service host of a home care terminal; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; and displaying the service order according to a preset format.
In one embodiment, the home care terminal comprises a service host and a microphone cartridge, the service host and the microphone cartridge having an array of microphones disposed thereon, the computer program, when executed by the processor, causing the processor to perform the steps of: collecting voice information through a microphone array; recognizing the voice information to obtain a recognition result; judging whether the recognition result is matched with the awakening keyword or not; and if so, entering a working state to collect the biological characteristics.
In one embodiment, the computer program, when executed by the processor, causes the processor to perform the steps of: acquiring a served person identifier corresponding to a home care terminal; when the computer program is executed by the processor to generate a service order acquisition request according to the service person identifier, the processor is caused to specifically execute the following steps: and generating a service order acquisition request according to the served personnel identifier and the service personnel identifier.
In one embodiment, the computer program, when executed by the processor, causes the processor to perform the steps of: when a target service order in the displayed service orders is detected to be selected, acquiring service information corresponding to the target service order; generating service content and prompt information according to the service information; and displaying the service content and the prompt message.
In one embodiment, there is also provided a computer device comprising a memory and a processor, the memory having stored therein a computer program that, when executed by the processor, causes the processor to perform the steps of: acquiring a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service; generating service information according to the service schedule and the service keywords; the contact person terminal which sends the service information to the serviced person receives the confirmed service information returned by the contact person terminal; and generating a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, the service information includes service items, service times and service personnel, and the computer program, when executed by the processor, causes the processor to perform the steps of: acquiring a historical service order of a serviced person and corresponding evaluation information; when the computer program is executed by the processor to generate the service information according to the service schedule and the service keyword, the processor is caused to specifically execute the following steps: determining service items and service time according to the service schedule and the service keywords; and determining service personnel according to the historical service orders and the evaluation information.
In one embodiment, a computer readable storage medium is provided, storing a computer program that, when executed by a processor, causes the processor to perform the steps of: collecting biological characteristics of service personnel through a service host of a home care terminal; when the biological characteristics are matched with the preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics; generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server; receiving a service order issued by a home care server based on a service order acquisition request; and displaying the service order according to a preset format.
In one embodiment, the home care terminal comprises a service host and a microphone cartridge, the service host and the microphone cartridge having an array of microphones disposed thereon, the computer program, when executed by the processor, causing the processor to perform the steps of: collecting voice information through a microphone array; recognizing the voice information to obtain a recognition result; judging whether the recognition result is matched with the awakening keyword or not; and if so, entering a working state to collect the biological characteristics.
In one embodiment, the computer program, when executed by the processor, causes the processor to perform the steps of: acquiring a served person identifier corresponding to a home care terminal; when the computer program is executed by the processor to generate a service order acquisition request according to the service person identifier, the processor is caused to specifically execute the following steps: and generating a service order acquisition request according to the served personnel identifier and the service personnel identifier.
In one embodiment, the computer program, when executed by the processor, causes the processor to perform the steps of: when a target service order in the displayed service orders is detected to be selected, acquiring service information corresponding to the target service order; generating service content and prompt information according to the service information; and displaying the service content and the prompt message.
In one embodiment, there is also provided a computer readable storage medium storing a computer program which, when executed by a processor, causes the processor to perform the steps of: acquiring a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service; generating service information according to the service schedule and the service keywords; the contact person terminal which sends the service information to the serviced person receives the confirmed service information returned by the contact person terminal; and generating a service order according to the confirmed service information returned by the contact terminal.
In one embodiment, the service information includes service items, service times and service personnel, and the computer program, when executed by the processor, causes the processor to perform the steps of: acquiring a historical service order of a serviced person and corresponding evaluation information; when the computer program is executed by the processor to generate the service information according to the service schedule and the service keyword, the processor is caused to specifically execute the following steps: determining service items and service time according to the service schedule and the service keywords; and determining service personnel according to the historical service orders and the evaluation information.
It will be understood by those skilled in the art that all or part of the processes of the methods of the embodiments described above can be implemented by hardware instructions of a computer program, which can be stored in a non-volatile computer-readable storage medium, and when executed, can include the processes of the embodiments of the methods described above. Any reference to memory, storage, database or other medium used in the embodiments provided herein can include at least one of non-volatile and volatile memory. Non-volatile Memory may include Read-Only Memory (ROM), magnetic tape, floppy disk, flash Memory, optical storage, or the like. Volatile Memory can include Random Access Memory (RAM) or external cache Memory. By way of illustration and not limitation, RAM can take many forms, such as Static Random Access Memory (SRAM) or Dynamic Random Access Memory (DRAM), among others.
The technical features of the above embodiments can be arbitrarily combined, and for the sake of brevity, all possible combinations of the technical features in the above embodiments are not described, but should be considered as the scope of the present specification as long as there is no contradiction between the combinations of the technical features.
The above-mentioned embodiments only express several embodiments of the present application, and the description thereof is more specific and detailed, but not construed as limiting the scope of the invention. It should be noted that, for a person skilled in the art, several variations and modifications can be made without departing from the concept of the present application, which falls within the scope of protection of the present application. Therefore, the protection scope of the present patent shall be subject to the appended claims.
Claims (10)
1. A service order obtaining method for home care is applied to a home care terminal, and is characterized by comprising the following steps:
collecting the biological characteristics of the service personnel;
after the biological characteristics are successfully matched with target characteristics in a preset characteristic library, acquiring a service staff identifier corresponding to the biological characteristics;
generating a service order acquisition request according to the service personnel identification, and sending the service order acquisition request to a home care server;
receiving a service order issued by the home care server based on the service order acquisition request;
and displaying the service order according to a preset format.
2. The method of claim 1, wherein the home care terminal comprises a service host and a microphone cartridge, each of the service host and the microphone cartridge having a microphone array disposed thereon,
before the collection of the biological characteristics of the service personnel, the method further comprises the following steps:
collecting voice information through the microphone array;
the service host identifies the voice information and obtains an identification result;
and after the identification result is successfully matched with the awakening keyword, entering a working state to acquire the biological characteristics.
3. The method of claim 1, wherein generating a service order acquisition request according to the service person identification, sending the service order acquisition request to a home care server, comprises:
acquiring a served person identifier corresponding to the home care terminal;
and generating a service order acquisition request according to the served personnel identification and the service personnel identification, and sending the service order acquisition request to a home care server.
4. The method of claim 1, wherein after displaying the service order in the predetermined format, the method further comprises:
after receiving an instruction for selecting a target service order in the service orders, acquiring service information corresponding to the target service order;
generating service content and prompt information according to the service information;
and displaying the service content and the prompt information.
5. The method of claim 1, wherein the collecting the biometric characteristic of the attendant further comprises, prior to:
the home care server acquires a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service;
the home care server generates service information according to the service schedule and the service keywords;
the home care server sends the service information to a contact terminal of the served person;
the home care server receives the confirmed service information returned by the contact terminal;
and the home care server generates a service order according to the confirmed service information returned by the contact terminal and stores the service order in advance.
6. The method of claim 5, wherein generating service information according to the service schedule and the service keyword comprises:
acquiring a historical service order of the serviced person and corresponding evaluation information;
generating service information according to the service schedule, the service keywords, the historical service orders and the evaluation information, wherein the service information comprises service items, service time and service personnel;
and determining service personnel according to the historical service order and the evaluation information.
7. A service order acquisition apparatus for home care, the apparatus comprising:
the biological characteristic acquisition module is used for acquiring the biological characteristics of the service personnel;
the service personnel identification acquisition module is used for matching the biological characteristics acquired by the biological characteristic acquisition module with target characteristics in a preset characteristic library, and acquiring service personnel identifications corresponding to the biological characteristics after the biological characteristics are successfully matched with the target characteristics in the preset characteristic library;
the information sending module is used for generating a service order acquisition request according to the service staff identifier acquired by the service staff identifier acquisition module and sending the service order acquisition request to a home care server;
the information receiving module is used for receiving a service order issued by the home care server based on the service order acquisition request;
and the information display module is used for displaying the service order according to a preset format.
8. An apparatus for generating a service order for home care, the apparatus further comprising:
the service acquisition module is used for acquiring a service schedule and service keywords corresponding to the serviced personnel; the service keywords are keywords collected by a service host or a microphone box of the home care terminal during the last service;
the service information generating module is used for generating service information according to the service schedule and the service keywords acquired by the service acquiring module;
the service information generating module is used for generating service information of the contact person terminal of the person to be served;
the service information receiving module is used for receiving the confirmed service information which is confirmed and fed back by the contact terminal to the service information sent by the service information sending module;
and the service order generating module is used for generating a service order according to the confirmed service information received by the service information receiving module and pre-storing the service order.
9. A computer device comprising a memory and a processor, the memory storing a computer program, characterized in that the processor, when executing the computer program, implements the steps of the method of any of claims 1 to 5, 6 to 7.
10. A home care terminal comprising a service host and a microphone box, the home care terminal comprising the respective modules of the apparatus of claim 7, the respective modules being embedded in hardware in the home care terminal or stored in software in a memory of the home care terminal for invoking the respective modules to perform the steps of the method of any of the preceding claims 1 to 6.
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