CN103095939A - Conference voice control method and system - Google Patents

Conference voice control method and system Download PDF

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Publication number
CN103095939A
CN103095939A CN2011103504393A CN201110350439A CN103095939A CN 103095939 A CN103095939 A CN 103095939A CN 2011103504393 A CN2011103504393 A CN 2011103504393A CN 201110350439 A CN201110350439 A CN 201110350439A CN 103095939 A CN103095939 A CN 103095939A
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China
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conference
party conference
party
session
speech data
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CN2011103504393A
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CN103095939B (en
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柯文锋
王镇
王文渊
王景平
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Nanjing Zhongxing Software Co Ltd
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ZTE Corp
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Priority to CN201110350439.3A priority Critical patent/CN103095939B/en
Priority to PCT/CN2012/078315 priority patent/WO2013067824A1/en
Publication of CN103095939A publication Critical patent/CN103095939A/en
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    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066Session management
    • H04L65/1069Session establishment or de-establishment
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1822Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40Support for services or applications
    • H04L65/403Arrangements for multi-party communication, e.g. for conferences
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00Data switching networks
    • H04L12/02Details
    • H04L12/16Arrangements for providing special services to substations
    • H04L12/18Arrangements for providing special services to substations for broadcast or conference, e.g. multicast
    • H04L12/1813Arrangements for providing special services to substations for broadcast or conference, e.g. multicast for computer conferences, e.g. chat rooms
    • H04L12/1827Network arrangements for conference optimisation or adaptation

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  • Engineering & Computer Science (AREA)
  • Multimedia (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • General Engineering & Computer Science (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

The invention provides a conference voice control method and a system. The method includes confirming to achieve a multiparty conference for a user according to calling of the user, and establishing multiple conference dialogue for the multiple conference; connecting the calling of the multiparty conference into a established multiparty conference dialogue; implementing each conference member in the multiparty conference dialogue; receiving real time protocol (RTP) voice data which is sent by the conference member; sending the received RTP voice data to other conference members of the multiparty conference dialogue. The method solves the problems that the number of conference members of the multiparty conference is limited and does not meet the demand of an enterprise-level oversized conference due to the fact that processing resources of a media server is limited.

Description

Conference voice control method and system
Technical field
The present invention relates to the Multi-Party Conference technical field, relate in particular to a kind of conference voice control method and system.
Background technology
Next Generation Call Center (NGCC, Next Generation Call Center) be called again Customer Service Center, be a kind of based on the computer communication integrated technology, take full advantage of communication network and computer network multiple function integrated, and with the integrated information service system that enterprise is connected as a single entity, be to concentrate by the business agent of seat or company the special system that carries out Traffic handling.NGCC can provide the multiple business such as phone, fax, Email to the user, be mainly used to process the user to enterprise's requirement, complaint, suggestion and consulting etc.
At present, the call center can realize the function of Multi-Party Conference, and is particularly very practical for enterprise-class tools.But the Multi-Party Conference function of present call center is all to realize by special media server basically, media server is realized Multi-Party Conference by the conversation of carrying out point-to-multipoint, this just need to take the more processing resource of media server, and the processing resource-constrained of media server, therefore the conference member number of Multi-Party Conference is conditional, often can't satisfy the demand of enterprise-level super large meeting.
Summary of the invention
The invention provides a kind of conference voice control method and system, in order to solving in prior art the processing resource-constrained due to media server, so the conference member number of Multi-Party Conference is conditional, often can't satisfy the problem of the demand of enterprise-level super large meeting.
Technical solution of the present invention is as follows:
A kind of conference voice control method comprises: when determining to realize Multi-Party Conference for the user according to user's calling, for this Multi-Party Conference is set up the Multi-Party Conference session; To be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation; For each conference member in described Multi-Party Conference session, carry out respectively: receive the real time transport protocol RTP speech data that this conference member sends; The RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
A kind of conference voice control system comprises: user's automatic call control module is used for determining whether and will realizing Multi-Party Conference for the user according to user's calling; Conference management module is used for determining will realize Multi-Party Conference for the user time in user's automatic call control module, for this Multi-Party Conference is set up the Multi-Party Conference session, and will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation; Session initiation protocol virtual terminal module, be used for each conference member for described Multi-Party Conference session, receive respectively the real time transport protocol RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
In embodiment of the present invention technical scheme, when determining to realize Multi-Party Conference for the user according to user's calling, for this Multi-Party Conference is set up the Multi-Party Conference session, then will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation, for each conference member in described Multi-Party Conference session, receive respectively the RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.When realizing Multi-Party Conference due to employing embodiment of the present invention technical scheme, it is all point-to-point calling that Multi-Party Conference between each conference member of Multi-Party Conference is called out, therefore can not use the resource of media server, thereby solved the restricted problem of conference member number that causes Multi-Party Conference because of the processing resource-constrained of media server, therefore can satisfy the demand of enterprise-level super large meeting.
Description of drawings
Accompanying drawing described herein is used to provide a further understanding of the present invention, consists of a part of the present invention, and illustrative examples of the present invention and explanation thereof are used for explaining the present invention, do not consist of improper restriction of the present invention.In the accompanying drawings:
Fig. 1 is in the embodiment of the present invention, conference voice control method schematic flow sheet;
Fig. 2 is in the embodiment of the present invention, realizes the network architecture schematic diagram of Multi-Party Conference;
Fig. 3 is in the embodiment of the present invention, conference voice control system structural representation.
Embodiment
Embodiment of the present invention technical scheme main realized principle, embodiment and the beneficial effect that should be able to reach is at length set forth below in conjunction with each accompanying drawing.
As shown in Figure 1, in the embodiment of the present invention, conference voice control method schematic flow sheet, its concrete handling process is as follows:
Step 11 is when determining to realize Multi-Party Conference for the user according to user's calling, for this Multi-Party Conference is set up the Multi-Party Conference session;
Wherein, when the Multi-Party Conference that receives the user is called out, if described Multi-Party Conference carries the Multi-Party Conference access code in calling out, determine and to realize Multi-Party Conference for the user according to this Multi-Party Conference access code.
Step 12 will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation;
Step 13 for each conference member in described Multi-Party Conference session, receives respectively real time transport protocol (RTP, the Real-time Transport Protocol) speech data that this conference member sends;
Step 14 sends to the RTP speech data that receives respectively other each conference members of this Multi-Party Conference session.
want to realize Multi-Party Conference, just the RTP speech data of each conference member of Multi-Party Conference need to be passed to other conference members, the embodiment of the present invention proposes, can be for each conference member in described Multi-Party Conference session, before receiving respectively the RTP speech data of this conference member transmission, first set up session initiation protocol (SIP for described Multi-Party Conference, Session Initiation Protocol) virtual terminal, then this SIP virtual terminal that will set up is linked in the described Multi-Party Conference session of foundation, follow-up by described SIP virtual terminal for each conference member in described Multi-Party Conference session, receive respectively the RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
in addition, in Multi-Party Conference, all generally to be made a speech by the meeting presider, if someone asks a question, may exist at most 2 to 3 people to make a speech simultaneously, in order to reduce the transmission of unnecessary RTP speech data, the embodiment of the present invention proposes, in advance in each conference member of Multi-Party Conference, set the meeting presider, this meeting presider is specific conference member, send to respectively other each conference members of this Multi-Party Conference session at the RTP speech data that will receive before, first obtain in the conference member of current transmission RTP speech data, the quantity of each conference member except specific conference member, then whether the quantity of judgement acquisition is greater than default defined threshold, if the determination result is NO, carry out the operation that the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session, if judgment result is that be, do not carry out the operation that the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session, thereby effectively avoided the transmission of unnecessary RTP speech data, saved the processing resource.
By above-mentioned processing procedure as can be known, in embodiment of the present invention technical scheme, when determining to realize Multi-Party Conference for the user according to user's calling, for this Multi-Party Conference is set up the Multi-Party Conference session, then will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation, for each conference member in described Multi-Party Conference session, receive respectively the RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.When realizing Multi-Party Conference due to employing embodiment of the present invention technical scheme, it is all point-to-point calling that Multi-Party Conference between each conference member of Multi-Party Conference is called out, therefore can not use the resource of media server, thereby solved the restricted problem of conference member number that causes Multi-Party Conference because of the processing resource-constrained of media server, therefore can satisfy the demand of enterprise-level super large meeting.
Corresponding with above-mentioned conference voice control system, the embodiment of the present invention proposes a kind of conference voice control system (CACS, Conference Audio Control System), this CACS system is superimposed upon on NGCC, Multi-Party Conference no longer realized by media server, but realizes by this CACS system.The network architecture that realizes Multi-Party Conference by the CACS system as shown in Figure 2, the CACS system is connected with the IN intelligent net system with NGCC, the calling of carrying out the conference member of Multi-Party Conference is linked in the CACS system by the IN intelligent net system, completes this Multi-Party Conference by the CACS system for each conference member.
Wherein, the NGCC in the embodiment of the present invention and IN intelligent net system are existing equipment, and the handling process when its structure and the business of processing is consistent with prior art, repeats no more here.
As shown in Figure 3, in the embodiment of the present invention, the structural representation of CACS system, comprise user's automatic call control module (UACM, User Automatic Call Control System Modular) 31, conference management module (CMM, Conference Manage Modular) 32, session initiation protocol virtual terminal module (SVTM, Session Initiation Protocol Virtual Terminal Modular) 33, wherein:
UACM module 31 is used for determining whether and will realizing Multi-Party Conference for the user according to user's calling;
CMM module 32 is used for determining will realize Multi-Party Conference for the user time in UACM module 31, for this Multi-Party Conference is set up the Multi-Party Conference session, and will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation;
SVTM module 33 is used for each conference member for described Multi-Party Conference session, receives respectively the RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
Preferably, UACM module 31, the concrete Multi-Party Conference calling that is used for receiving the user, described Multi-Party Conference carries the Multi-Party Conference access code in calling out, the Multi-Party Conference access code that carries in calling out according to the Multi-Party Conference that receives is determined and will be realized Multi-Party Conference for the user.
Preferably, SVTM module 33, concrete being used at each conference member for described Multi-Party Conference session, before receiving respectively the RTP speech data of this conference member transmission, for described Multi-Party Conference is set up the SIP virtual terminal, and this SIP virtual terminal that will set up is linked in the described Multi-Party Conference session of foundation.
More preferably, SVTM module 33, concrete each conference member that is used for for described Multi-Party Conference session, receive by the described SIP virtual terminal of setting up the RTP speech data that this conference member sends respectively, and other each conference members that the RTP speech data that receives sent to respectively this Multi-Party Conference session.
Preferably, CMM module 32, also be used for before SVTM module 33 sends to respectively other each conference members of this Multi-Party Conference session with the RTP speech data that receives, obtain in the conference member of current transmission RTP speech data, the quantity of each conference member except specific conference member, and confirm that the quantity that obtains is not more than default defined threshold.
In the embodiment of the present invention, user's Multi-Party Conference is called out and is linked into UASM module 31 by the IN intelligent net system, during calling out, this Multi-Party Conference carries the access code of Multi-Party Conference, the access code that UASM module 31 is analyzed this calling is the access code of Multi-Party Conference, directly this Multi-Party Conference is called out and forwarded to CMM module 32, be responsible for access that this users' Multi-Party Conference calls out and the management of calling by CMM module 32.
Wherein, at first CMM module 32 creates a Multi-Party Conference session, then all callings for this Multi-Party Conference all are linked in this Multi-Party Conference session, call out simultaneously SVTM module 33, SVTM module 33 creates a SIP virtual terminal for this Multi-Party Conference, CMM module 32 accesses this SIP virtual terminal in this Multi-Party Conference session, at this moment, participates in all users' the calling of this Multi-Party Conference and the SIP virtual terminal of this Multi-Party Conference and all has been linked in this Multi-Party Conference session.And these users' calling is all point-to-point calling, can not use the resource of media server.In addition, the number of members of Multi-Party Conference session does not limit, considerably beyond the upper limit of media server.
The CACS system externally provides unified message interface, and NGCC can complete the operations such as the speech path control of conversation initialization to the CACS system, access user and inquiry by this message interface.NGCC initialize session, external user be by special Multi-Party Conference access code incoming call, and be linked in the CACS system, the user that also may breathe out of CACS system, and purpose is that the speech channel between user and CACS system is continued.CACS system initialization SVTM module 33 for SIP virtual terminal of each Multi-Party Conference conversation establishing, is maintained in order to the traffic between CACS system and external user.
If need to realize large the other side's meeting, NGCC can order about the CACS system and complete and create a large Multi-Party Conference session, and specifies the user of membership, these users that can force to breathe out of CACS system, and their follow-up call is got up.And the CACS system can be SIP virtual terminal of this Multi-Party Conference conversation establishing simultaneously, serves as indirect RTP voice delivery between each user by the SIP virtual terminal.The function of microphone and pass microphone is provided out simultaneously, has reduced the transmission of unnecessary RTP speech data, improved the utilization rate of resource.
In addition, the CACS system can also comprise Conference Calling enquiry module (CCQM, Conference Call Query Modular) 34, be used for providing the information of the conference member of all Multi-Party Conference sessions of CACS system of NGCC inquiry and access, facilitate NGCC to control the speech channel of the conference member of each Multi-Party Conference session and access by message interface.UACM module 31 coordinates the sip message between the realization of IN intelligent net system and each conference member to control.
Although described the preferred embodiments of the present invention, in a single day those skilled in the art get the basic creative concept of cicada, can make other change and modification to these embodiment.So claims are intended to all changes and the modification that are interpreted as comprising preferred embodiment and fall into the scope of the invention.
Obviously, those skilled in the art can carry out various changes and modification and not break away from the spirit and scope of the present invention the present invention.Like this, if within of the present invention these are revised and modification belongs to the scope of claim of the present invention and equivalent technologies thereof, the present invention also is intended to comprise these changes and modification interior.

Claims (10)

1. a conference voice control method, is characterized in that, comprising:
When determining to realize Multi-Party Conference for the user according to user's calling, for this Multi-Party Conference is set up the Multi-Party Conference session;
To be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation;
For each conference member in described Multi-Party Conference session, carry out respectively:
Receive the real time transport protocol RTP speech data that this conference member sends;
The RTP speech data that receives is sent to respectively its of this Multi-Party Conference session
His each conference member.
2. the method for claim 1, is characterized in that, determines for the user realizes Multi-Party Conference, specifically to comprise:
The Multi-Party Conference that receives the user is called out, and described Multi-Party Conference carries the Multi-Party Conference access code in calling out;
The Multi-Party Conference access code that carries in calling out according to the Multi-Party Conference that receives is determined and will be realized Multi-Party Conference for the user.
3. the method for claim 1, is characterized in that, for each conference member in described Multi-Party Conference session, before receiving respectively the RTP speech data of this conference member transmission, also comprises:
For described Multi-Party Conference is set up session initiation protocol SIP virtual terminal; And
This SIP virtual terminal of setting up is linked in the described Multi-Party Conference session of foundation.
4. method as claimed in claim 3, is characterized in that, receives the RTP speech data that this conference member sends, and specifically comprises:
Receive by described SIP virtual terminal the RTP speech data that this conference member sends;
The RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session, specifically comprises:
By described SIP virtual terminal, the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
5. the method for claim 1, is characterized in that, before the RTP speech data that receives being sent to respectively other each conference members of this Multi-Party Conference session, also comprises:
Obtain in the conference member of current transmission RTP speech data the quantity of each conference member except specific conference member; And
Confirm that the quantity that obtains is not more than default defined threshold.
6. a conference voice control system, is characterized in that, comprising:
User's automatic call control module is used for determining whether and will realizing Multi-Party Conference for the user according to user's calling;
Conference management module is used for determining will realize Multi-Party Conference for the user time in user's automatic call control module, for this Multi-Party Conference is set up the Multi-Party Conference session, and will be linked into for the calling of this Multi-Party Conference in the Multi-Party Conference session of foundation;
Session initiation protocol virtual terminal module, be used for each conference member for described Multi-Party Conference session, receive respectively the real time transport protocol RTP speech data that this conference member sends, and the RTP speech data that receives is sent to respectively other each conference members of this Multi-Party Conference session.
7. system as claimed in claim 6, it is characterized in that, user's automatic call control module, the concrete Multi-Party Conference calling that is used for receiving the user, described Multi-Party Conference carries the Multi-Party Conference access code in calling out, the Multi-Party Conference access code that carries in calling out according to the Multi-Party Conference that receives is determined and will be realized Multi-Party Conference for the user.
8. system as claimed in claim 6, it is characterized in that, session initiation protocol virtual terminal module, concrete being used at each conference member for described Multi-Party Conference session, before receiving respectively the RTP speech data of this conference member transmission, for described Multi-Party Conference is set up session initiation protocol SIP virtual terminal, and this SIP virtual terminal that will set up is linked in the described Multi-Party Conference session of foundation.
9. system as claimed in claim 8, it is characterized in that, session initiation protocol virtual terminal module, concrete each conference member that is used for for described Multi-Party Conference session, receive by the described SIP virtual terminal of setting up the RTP speech data that this conference member sends respectively, and other each conference members that the RTP speech data that receives sent to respectively this Multi-Party Conference session.
10. system as claimed in claim 6, it is characterized in that, conference management module, also be used for before session initiation protocol virtual terminal module sends to respectively other each conference members of this Multi-Party Conference session with the RTP speech data that receives, obtain in the conference member of current transmission RTP speech data, the quantity of each conference member except specific conference member, and confirm that the quantity that obtains is not more than default defined threshold.
CN201110350439.3A 2011-11-08 2011-11-08 Conference voice control method and system Expired - Fee Related CN103095939B (en)

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PCT/CN2012/078315 WO2013067824A1 (en) 2011-11-08 2012-07-06 Method and system for conference audio control

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