CN103093404A - Digitization ordering method combined with information push - Google Patents
Digitization ordering method combined with information push Download PDFInfo
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- CN103093404A CN103093404A CN2013100353954A CN201310035395A CN103093404A CN 103093404 A CN103093404 A CN 103093404A CN 2013100353954 A CN2013100353954 A CN 2013100353954A CN 201310035395 A CN201310035395 A CN 201310035395A CN 103093404 A CN103093404 A CN 103093404A
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Abstract
The invention provides a digitization ordering method combined with information push. The method comprises that a user submits information through an information management platform page and becomes an information platform user through registration; an information platform distributes a user role and a user account according to user information; a restaurant merchant and a service information provider use the information management platform; a guest enters a restaurant, when the guest is prepared to eat, a restaurant service person binds a handheld informatization terminal with a restaurant guest dining position; the restaurant guest uses a self-service ordering system and a self-service payment system; after the guest finishes payment, the handheld informatization terminal is unbound from the dining position, the handheld informatization terminal is released, and the handheld informatization terminal is used for service on the dining guest for plenty of time when being used. According to the method, the information management platform is used for pushing service information to the information terminal in a timing and directional mode.
Description
Technical field
The present invention relates to the catering industry technical field, particularly relate to digitizing that a kind of fuse information the pushes method of ordering.
Background technology
The meal ordering system overwhelming majority of existing catering industry is all papery, upgrades menu cost high (adding, revise, delete vegetable classification, menu information); Existing electronic menu, the Building LAN take the dining room as system is more, lacks information issuing system, with the data mining to the vegetable statistical information, and wait in line to serve relatively poor, the guest understands not vegetable information, do not know the information such as the raw material of vegetable and nutrition, the restaurant service response is slower.
Therefore, instantly need a urgent technical matters that solves to be exactly: a kind of effective measures of proposition how can innovate, to satisfy the demand of practical application.
Summary of the invention
Technical matters to be solved by this invention is to provide digitizing that a kind of fuse information the pushes method of ordering, effective combination by cloud computing platform and technology of Internet of things, provide a kind of and utilized the information-based terminal of hand-held to carry out digitizing to order, used simultaneously the regularly directed method to information terminal Push Service information of information management platform.
In order to address the above problem, the invention discloses digitizing that a kind of fuse information the pushes method of ordering, comprising:
The user is by submitting information to and be registered as the information platform user at the information management platform page;
Information platform is according to user profile distributing user role-and-user account; Described user account can normally be logined use after activating;
Information management platform is supported the chain Service Management of dining room businessman, by the rights management authority different to the chain distribution of zones of different, different brackets;
Dining room businessman and serve the informant and use information management platform;
Dining room businessman connects bandwidth conditions according to self network, autonomous selection whether use based on the webserver of cloud or on information management platform download client software application home server;
The guest enters the dining room, and when preparing to have dinner, the service staff binds hand-held information-based terminal and the dining room guest position of having dinner;
The dining room guest uses Self-service order system and self-checkout system;
Until the guest pay a bill complete after, hand-held information-based terminal and the position unbind of having dinner, hand-held information-based terminal is released, hand-held information-based terminal in use guarantees to have sufficient Time Service in this table guest that has dinner.
Further, described method also comprises after submitting information and registration at the information management platform page the user:
The information management platform business personnel carries out initial communication with the user, and user's identity is examined according to the information that the user submits to.
Further, described user role comprises: dining room businessman, and information on services provider and mixing role, described mixing role is dining room businessman and information on services supplier.
Further, dining room businessman uses information management platform to comprise:
Dining room businessman uses account, log-on message management platform Chinese Restaurant businessman administration page;
Dining room businessman arranges businessman's data;
Dining room businessman arranges the vegetable classification;
Dining room businessman arranges vegetable information;
Dining room businessman was checked in a certain period, sale detail and the statistical information of vegetable.
Further, the information on services supplier uses information management platform to comprise:
The information on services supplier uses account, information on services supplier administration page in the log-on message management platform;
The information on services supplier uploads according to platform service information the upload service information that requires;
The information on services supplier independently selects the zone of information on services issue according to information requirement;
The information management platform managerial personnel examine according to the information on services index factor system of uploading;
After audit was passed through, information management platform arrived the dining room business server with the information on services real time propelling movement;
The dining room business server arrives hand-held information-based terminal with the information on services real time propelling movement that receives.
Further, described information on services comprises service content, attribute, Competitive Attribution of the same trade and regional service information saturation degree.
To sum up, the digitizing that fuse information provided by the invention the pushes method of ordering, can accomplish effectively that the dining room is with no paper, reduced simultaneously table steward's quantity, by establishment information issue cloud platform, for advertiser provide one brand-new, towards the information promulgating platform of special object, use the advertiser of this platform need to pay certain expense, increasing additional income to the dining room virtually.
Simultaneously, bring high-quality Informatization Service to the dining room, improve customer satisfaction, beautify the image in dining room, promoted the class in dining room, provided in detail food materials, the nutritive value of every kind of vegetable, accomplished the intimate little bodyguard in the life, improve personnel's work efficiency, helped the guest more reasonably to order, promoted the Marketing Level of food and beverage enterprise.
By the dining room information statistic system in the present invention, for dining room businessman statistical separate out certain stage sales volume maximum vegetable, help businessman's decision-making to go out to recommend dish, situation of selling well dish; For providing which kind of vegetable is put together, the dining room forms the cover dinner party raising sales volume etc.
Description of drawings
The order schematic flow sheet of method of the digitizing that Fig. 1 a kind of fuse information of the present invention pushes.
Embodiment
For above-mentioned purpose of the present invention, feature and advantage can be become apparent more, the present invention is further detailed explanation below in conjunction with the drawings and specific embodiments.
Referring to Fig. 1, the invention provides digitizing that a kind of fuse information the pushes method of ordering, comprising:
Step S1: the user is by submitting information to and be registered as the information platform user at the information management platform page;
Step S2: information platform is according to user profile distributing user role-and-user account; Described user account can normally be logined use after activating;
Step S3: information management platform is supported the chain Service Management of dining room businessman, by the rights management authority different to the chain distribution of zones of different, different brackets;
Step S4: dining room businessman and serve the informant and use information management platform;
Step S5: dining room businessman connects bandwidth conditions according to self network, autonomous selection whether use based on the webserver of cloud or on information management platform download client software application home server;
Step S6: the guest enters the dining room, and when preparing to have dinner, the service staff binds hand-held information-based terminal and the dining room guest position of having dinner;
Step S7: the dining room guest uses Self-service order system and self-checkout system;
Step S8: until the guest pay a bill complete after, hand-held information-based terminal and the position unbind of having dinner, hand-held information-based terminal is released, hand-held information-based terminal in use guarantees to have sufficient Time Service in this table guest that has dinner.
The present invention need to set up one based on the information management platform of cloud computing, platform service to as if dining room businessman and serve the informant.
Whole system is divided into three layers, and ground floor is based on the information management platform-A of cloud computing; Second layer dining room business server-B, this layer can be selected Cloud Server or home server according to requirements such as the network bandwidth, internet securities, if select home server, even can guarantee that first and second layer disconnection network connects, and can not affect the normal operation in dining room yet; The 3rd layer of information-based terminal-C of hand-held.In system, first and second layer connects by the internet, and second and third layer is by wireless connections.
When there was level chain store situation in the dining room, the framework that the second layer dining room business server of above system adopts tree structure can use wireless communication technology between chain store's server.
1, information management platform provides the flow process of service:
(101) user opens the information management platform page, submits user profile to, carries out user's registration;
(102) the information management platform business personnel according to the information that the user submits to, carries out initial communication with the user, and user's identity is examined;
(103) after audit was passed through, the information management platform keeper was according to user profile distributing user role, and as dining room businessman, information on services provider mixes role's (being dining room businessman and information on services supplier), and user account is provided;
(104) after the user activates account, can normally login use.
2, information management platform is supported the chain Service Management of dining room businessman, by the rights management authority different to the chain distribution of zones of different, different brackets.
3, dining room businessman uses the workflow of information management platform:
(201) dining room businessman uses account, log-on message management platform Chinese Restaurant businessman administration page;
(202) dining room businessman arranges businessman's data;
(203) dining room businessman arranges the vegetable classification;
(204) dining room businessman arranges vegetable information;
(205) dining room businessman was checked in a certain period, sale detail and the statistical information of vegetable.
4, the information on services supplier uses the workflow of information management platform:
(301) the information on services supplier uses account, information on services supplier administration page in the log-on message management platform;
(302) the information on services supplier uploads according to platform service information the upload service information that requires;
(303) the information on services supplier according to information requirement, independently selects the zone of information on services issue;
(304) the information management platform managerial personnel examine according to index factor systems such as the information on services of uploading (content, attribute, Competitive Attribution of the same trade and regional service information saturation degree);
(305) after audit was passed through, information management platform arrived the dining room business server with the information on services real time propelling movement;
(306) the dining room business server arrives hand-held information-based terminal with the information on services real time propelling movement that receives.
5, dining room businessman connects bandwidth conditions according to self network, autonomous selection whether use based on the webserver of cloud or on information management platform download client software application home server.
Chinese Restaurant of the present invention businessman need to set up dining room business server B and hand-held information-based terminal C, the software of installing is downloaded in information management platform, the wireless network of inside, a dining room need to be built by dining room businessman simultaneously, set up the LAN (Local Area Network) of a high-speed transfer of the information-based terminal of dining room business server and hand-held, dining room business server B and hand-held information-based terminal C can be by the LAN (Local Area Network) of this network struction high-speed transfer.Relate to the dining room guest and wait in line system in this LAN (Local Area Network), dining room guest's Self-service order system, service information system, self-checkout system, dining room information statistic system.Restaurant server regularly pushing menu to the information-based terminal of hand-held, and real time propelling movement from the information on services of information service platform to hand-held informationization terminal.
The keeper of dining room businessman signs in to information management platform, can independently select or customize the style of hand-held information-based terminal interface to represent the cultural features in dining room self, can carry out to chain restaurant the management such as authority, role; Have restaurant menus is carried out digital management, the flexible menu information in system arranges.
The dining room guest flow process of having dinner:
(401) guest enters the dining room, prepares to have dinner;
(402) service staff binds hand-held information-based terminal C and the dining room guest position of having dinner;
(403) the dining room guest uses Self-service order system;
(404) the dining room guest uses self-checkout system;
(405) until the guest pay a bill complete after, hand-held information-based terminal C and the position unbind of having dinner, hand-held information-based terminal C is released, hand-held information-based terminal C guarantees that in use C has sufficient Time Service in this table guest that has dinner.
Dining room guest's Self-service order system
The dining room guest takes the information-based terminal of the hand-held of having bound, navigate through menus easily, check price and the vegetable information thereof of each vegetable, the vegetable that selection is liked and the vegetable umber that needs are clicked " determining ", obtain a complete inventory of ordering, in the inventory of ordering, can change and look into operation selecting vegetable to carry out additions and deletions, after confirming inventory, click " placing an order " and complete and order; The information-based terminal of hand-held sends to the dining room business server with the information of placing an order.Idiographic flow:
(501) the dining room guest browse electronic menu-, the information of checking vegetable interested;
(502) click the umber of selecting vegetable and vegetable;
(503) after the guest selects required vegetable, click and confirm, show the vegetable inventory; The guest can independently set the taste of each vegetable, and the order of serving etc., also can select the taste of this dining room acquiescence and the order etc. of serving.For preventing maloperation, need to reaffirm the vegetable inventory that places an order.After clicking " placing an order ", the information-based terminal of hand-held sends to the vegetable inventory on the business server of dining room, and self retains the inventory record simultaneously, in order to guest's real time inspection.
(504) the dining room business server after receiving inventory, is replied at first for the information-based terminal of hand-held and is confirmed to have received that lower menu inventory, dining room business server send to the menu inventory foreground management and kitchen simultaneously.
(505) kitchen (make vegetable, and the making state that vegetable is current is uploaded to the dining room business server in real time according to the guest for the setting of vegetable inventory;
(506) the dining room business server is real-time transmitted to the information-based terminal of hand-held with the making state of the vegetable received, the making situation of the vegetable that the guest can select by the information-based terminal real time inspection of hand-held.
In the process of having a dinner, if need the increase vegetable, will again jump to (502) operation, carry out (504) operation always, namely again move the flow process of ordering, be equivalent on the basis of original vegetable inventory, increase new vegetable.
In the process of having a dinner (after placing an order), if need certain vegetable of deletion, flow process:
(601) guest clicks " dish is moved back in application " of certain vegetable in the vegetable inventory that has placed an order;
(602) the information-based terminal of hand-held will be put through call service automatically, send the request of calling out the service staff to the dining room business server, the hand-held information-based terminal forwarded call request of dining room business server in service staff's hand;
(603) after the service staff receives calling, in time go to the guest place of having dinner;
(604) service staff checks by the information-based terminal of hand-held, the making progress of checking the vegetable that the guest will move back;
(605) if vegetable is made early stage, need the service staff to input self account, authorize the hand-held informationization terminal at the guest place of having dinner and move back the dish authority;
(606) under service staff's assistance, the guest confirms to submit to and moves back the dish application, and for preventing maloperation, that need to reaffirm submission moves back the dish application; After click is determined again, the information-based terminal of hand-held will be moved back the dish application and be sent on the business server of dining room, and self retains the inventory record simultaneously, prepares against guest's real time inspection.
(607) the dining room business server is returned and is moved back the dish successful information, and the information with moving back vegetable sends to foreground management and kitchen simultaneously.
(608) if vegetable is made mid-term, the service staff will inform the making state of guest's vegetable, can not move back dish, carry out and move back the dish failure operation.
Concrete, when the information on services supplier is upper to hand-held information-based terminal C with service information pushing in real time by information management platform A and dining room business server B, carries out dynamic rolling in the specific zone at hand-held information-based terminal C interface and show the information on services index.If the guest is interested in the information on services, clicks this information on services index and check complete information on services on hand-held information-based terminal C again.
When the guest order complete after, it is interactive for guest's browsing information and information service that hand-held information-based terminal C switches to current page the information on services page automatically.Click the enthusiasm of information on services in order to improve the guest, the dining room business server is released a series of incentive measure.
The guest has a dinner and completes, carry out self-checkout, after checkout is completed information and is sent to the dining room business server, business server transmission information automatically in dining room is removed the have dinner binding of position of hand-held information-based terminal and guest, discharge the information of hand-held information-based terminal C, simultaneously idle hand-held information-based terminal reenters queuing system.The self-checkout system flow process:
(701) after the guest has a dinner and completes, settle accounts, the guest submits the payment application to according to the bill information that shows on hand-held information-based terminal; The guest selects the modes of payments on hand-held information-based terminal, on-line payment, the POS machine three kinds of modes of swiping the card, pay in cash now are provided;
When (702) selecting on-line payment, provide e-Bank payment, Credit Card Payments, fast payment and payment platform payment.
(703) POS machine hardware module is integrated in hand-held information-based lane terminal, selects the POS machine to swipe the card, and can independently not complete under demand service staff help condition.
(704) select to pay in cash, the information-based terminal of hand-held will be put through call service automatically, send to call out service staff's request to the dining room business server, the hand-held information-based terminal forwarded call request of dining room business server in service staff's hand.
(705) after the service staff receives calling, in time go to the guest place of having dinner, help the guest to complete and pay in cash.
(706) after guest payment is completed, business server transmission information automatically in dining room is removed the have dinner binding of position of hand-held information-based terminal and guest, discharges the information of hand-held information-based terminal C, and hand-held information-based terminal reenters queuing system the free time simultaneously.
The dining room information statistic system
Dining room business server B sends to information management platform A with the data of dining room every day, and information management platform A utilizes data mining technology, regularly data is carried out statistical study, and the rule that obtains is sent to dining room businessman.Concrete implementing procedure:
(801) data are carried out standardization, dispose improperization data
(802) utilize the Apriori algorithm, set up Association Rules Model; Utilize the Apriori algorithm, carry out " successively iterative search ", produce a large amount of frequent item sets, then by frequent item set structure Association Rules Model.
(803) model is assessed, utilized dining room businessman and service staff's experience, the model of setting up is estimated and assessed, check whether model and reality are unified.
(804) if, illustrate that the rule that model obtains is effective, need dining room businessman to implement
(805) if not, need to rebulid model
Additional introduction, the pattern of ordering that the method that proposes in the present invention discards tradition is taken leave of the papery menu, and putting forth effort provides the most competitive rwan management solution RWAN of ordering for medium-to-high grade hotel, dining room.This system integrates fashion, science and technology, convenient, attractive in appearance, provides efficiently service easily take brand-new marketing model as businessman as client, has both satisfied the various regulatory requirements of businessman, can allow again convenient joyful the ordering of consumer, deepens the impression to the dining room.
The information-based terminal of the hand-held mentioned in the present invention is a kind of ambulatory handheld formula and has network and connect intelligent terminal, as panel computer, and PDA, PAD, mobile phone etc.
Digitizing is ordered, and with respect to the tradition pattern of ordering, has taken leave of the papery menu, for catering industry provides brand-new solution.
Information can be commercial advertisement, commonweal information, and news is reported, early warning information, weather forecast etc.
The informant is certain time period in one day, the hand-held information-based terminal Push Service information in the specific region.
The present invention need to set up information management platform, the local restaurant management system.
The above digitizing method of ordering that fuse information provided by the present invention is pushed is described in detail, used specific case herein principle of the present invention and embodiment are set forth, the explanation of above embodiment just is used for helping to understand method of the present invention and core concept thereof; Simultaneously, for one of ordinary skill in the art, according to thought of the present invention, all will change in specific embodiments and applications, in sum, this description should not be construed as limitation of the present invention.
Claims (6)
1. the digitizing that pushes of the fuse information method of ordering, is characterized in that, comprising:
The user is by submitting information to and be registered as the information platform user at the information management platform page;
Information platform is according to user profile distributing user role-and-user account; Described user account can normally be logined use after activating;
Information management platform is supported the chain Service Management of dining room businessman, by the rights management authority different to the chain distribution of zones of different, different brackets;
Dining room businessman and serve the informant and use information management platform;
Dining room businessman connects bandwidth conditions according to self network, autonomous selection whether use based on the webserver of cloud or on information management platform download client software application home server;
The guest enters the dining room, and when preparing to have dinner, the service staff binds hand-held information-based terminal and the dining room guest position of having dinner;
The dining room guest uses Self-service order system and self-checkout system;
Until the guest pay a bill complete after, hand-held information-based terminal and the position unbind of having dinner, hand-held information-based terminal is released, hand-held information-based terminal in use guarantees to have sufficient Time Service in this table guest that has dinner.
2. the method for claim 1, is characterized in that, described method also comprises after submitting information and registration at the information management platform page the user:
The information management platform business personnel carries out initial communication with the user, and user's identity is examined according to the information that the user submits to.
3. the method for claim 1, is characterized in that, described user role comprises: dining room businessman, and information on services provider and mixing role, described mixing role is dining room businessman and information on services supplier.
4. the method for claim 1, is characterized in that, dining room businessman uses information management platform to comprise:
Dining room businessman uses account, log-on message management platform Chinese Restaurant businessman administration page;
Dining room businessman arranges businessman's data;
Dining room businessman arranges the vegetable classification;
Dining room businessman arranges vegetable information;
Dining room businessman was checked in a certain period, sale detail and the statistical information of vegetable.
5. the method for claim 1, is characterized in that, the information on services supplier uses information management platform to comprise:
The information on services supplier uses account, information on services supplier administration page in the log-on message management platform;
The information on services supplier uploads according to platform service information the upload service information that requires;
The information on services supplier independently selects the zone of information on services issue according to information requirement;
The information management platform managerial personnel examine according to the information on services index factor system of uploading;
After audit was passed through, information management platform arrived the dining room business server with the information on services real time propelling movement;
The dining room business server arrives hand-held information-based terminal with the information on services real time propelling movement that receives.
6. method as claimed in claim 5, is characterized in that, described information on services comprises service content, attribute, Competitive Attribution of the same trade and regional service information saturation degree.
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| CN2013100353954A CN103093404A (en) | 2013-01-30 | 2013-01-30 | Digitization ordering method combined with information push |
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| WO2017124549A1 (en) * | 2016-01-24 | 2017-07-27 | 张仓 | Restaurant food material automatic reservation method and reservation system |
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| CN109493255A (en) * | 2018-10-17 | 2019-03-19 | 李小飞 | A kind of food and drink cash register side loophole control system |
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Application publication date: 20130508 |