CN102737429A - Characteristic queuing management method - Google Patents
Characteristic queuing management method Download PDFInfo
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- CN102737429A CN102737429A CN2011100806052A CN201110080605A CN102737429A CN 102737429 A CN102737429 A CN 102737429A CN 2011100806052 A CN2011100806052 A CN 2011100806052A CN 201110080605 A CN201110080605 A CN 201110080605A CN 102737429 A CN102737429 A CN 102737429A
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Abstract
The invention relates to a characteristic queuing management method and belongs to the field of window service. The method provided by the invention is characterized in that a computer system replaces a traditional client standing queuing mode, and by the adoption of a novel technology with the comprehensive utilization of a computer, network, multimedia and communication control, integration of a display, voice, a keyboard and a printer into a queue number caller is realized; client queuing is replaced with a high-tech computer technology means so as to solve the trouble and friction of client queuing and effectively raise work efficiency and quality of window service; and simultaneously client flow and service status can be grasped at real time and useful management information can be provided so as to maximize resource utilization. The invention has a wide development prospect.
Description
Technical field
The present invention relates to a kind of queuing management method of characteristic, be applicable to all kinds of window services field.
Background technology
Nowadays People are hurrying to and fro in units such as bank, customs, industry and commerce, the tax, hospital, occurs waiting in line phenomenon often.Yet owing to custom queueing is waited for a long time between the client and client who causes, the various misunderstandings between client and the staff, discontented and dispute take place often, and having become influence a window services order and a vivid big chronic disease.With the protection customer privacy is purpose and the one-meter line of actively promoting also performs practically no function.Use queuing system; Can eliminate the arduous of client's long-time " standing in line " on the one hand, prevent the situation of " the wrong team of standing ", " jumping the queue " simultaneously, for the client provides service warm more, hommization; Improve service quality and corporate image comprehensively; More can adjust traffic assignments on the other hand, exploit potentialities, rationally arrange window services, reduce the masses' waiting time, increase work efficiency according to statistics.Simultaneously, queuing system is supported the queuing of various ways, can rank according to business or client's kind.Provide actively for creating first-class window enterprise, effectively help.
Summary of the invention
The present invention is exactly for solving above-mentioned variety of issue, and the row that a kind of characteristic is provided is to the method for calling out the numbers.
The present invention realizes through following technical scheme:
A kind of row of characteristic is applicable to all kinds of window services industries to the method for calling out the numbers.At first; Behind the queuing machine system electrification reset; Beginning initialization relevant device such as thermal printer, speech chip, keyboard, LCD etc., initialization finish and show that station-to-station service menu, client press the information that can show selected business behind the related service button on the display; Print simultaneously with bar, display is returned to menu page.
Further, the queuing management method of above-mentioned a kind of characteristic, wherein: the queue machine that put described porch is to supply client's number of getting queuing to use.
Further, the queuing management method of a kind of characteristic of stating, wherein: the described number of getting can have the interior staff of window to call out the numbers, accomplish through button.
Further, the queuing management method of above-mentioned a kind of characteristic, wherein: described calling out the numbers will be accomplished through big screen display message, loudspeaker voice broadcast.
Further, the queuing management method of above-mentioned a kind of characteristic, wherein: described business information comprises the number of waiting for the front, the sequence number of queuing, the Time of Day of system etc.
Further, the queuing management method of above-mentioned a kind of characteristic, wherein: described queuing machine system can only be provided with through the backstage by the staff.
Substantive distinguishing features and obvious improvement that technical scheme of the present invention is outstanding are mainly reflected in: after adopting this method, solve the worry of client's queuing, improve the bank service quality effectively; Simultaneously can monitor and estimate customer flow, grasp service scenario in real time, provide and use management information, the optimizing resources combination is raised labour productivity; Can be according to different this systems of customer requirement flexible configuration.Its development prospect is very wide.
Description of drawings
The hardware of bank queuing management system roughly is divided into following a few part: LCD, printer, microprocessor, loudspeaker, power supply etc., master control central layer and hardware structure diagram are as shown in the figure.
Embodiment
A kind of row of characteristic is applicable to all kinds of window services industries to the method for calling out the numbers, and is divided into parts such as LCD, printer, microprocessor, loudspeaker, power supply.Its special feature is: at first, behind the queuing machine system electrification reset, beginning initialization relevant device such as thermal printer, speech chip, keyboard, LCD etc.Wait for showing the station-to-station service menu after 5 seconds, service menu is default to have 3 kinds: VIP is professional, service for corporate customers, private service.When the client has pressed the information that can on liquid crystal display, show selected corresponding service behind the related service button behind the screen, comprise the number that wait for the front, the sequence number of queuing, the Time of Day of system etc.In display message, print with bar.Wait the client to take away at last, wait for that the client operates once more with returning to menu page behind the bar.After the window banging personnel are by the button of calling out the numbers, on the public information giant-screen, show the sequence number of next queuing and to corresponding window and the related service of handling.Broadcast following content through voice system: " asking service for corporate customers client xxxx to handle " to the xx window.
The setup menu design on backstage will realize system time and system reset function.System gets into setup menu when pressing the Config key, on big screen display screen, shows ConfigMode and turn-offs all devices of applauding, and extinguishes LED.At first select after the entering to be " time/reset " laggardly go into to be provided with when selected, be provided with need restart after finishing.
System hardware adopts the MCU microcontroller, through AT89S52 or relevant compatible MCU, is responsible for the computing and the control of total system.Watch when realizing supplying client's number of getting operation and watch when supplying the backstage to be provided with, system will show on queue machine through LCD simulation bulletin screen.Print with bar in order to be embodied as the client, the design adopts thermal printer (Uart interface) printer emulation to print and calls out the numbers information with bar.In order to show related service and queueing message, simulate the information screen of calling out the numbers through the LCM1602 character liquid crystal.Watch when making the client handle related service and function, system will be through LCM12864 graphic dot matrix liquid crystal simulation number calling machine screen.In addition, also adopt AT24C02 and PFC8563 chip to realize clock and storage.Printer is supplied power separately, the master control central layer adopts the 5V externally fed.
Can find out that through above-mentioned literal the present invention replaces custom queueing with a kind of high-tech computer technology means, thereby has solved the worry and the friction of custom queueing, effectively improves the work efficiency and the work quality of window services; Can also grasp customer traffic and service status in real time simultaneously, provide the management information of usefulness, reach the resource maximum using.
Claims (6)
1. the queuing management method of a characteristic; Be applicable to all kinds of window services industries, it is characterized in that: behind the queuing machine system electrification reset, beginning initialization relevant device such as thermal printer, speech chip, keyboard, LCD etc.; Initialization finishes and shows the station-to-station service menu; The client presses the information that can show selected business behind the related service button on the display, prints simultaneously with bar, and display is returned to menu page.
2. according to the queuing management method of a kind of characteristic described in the claim 1, it is characterized in that: the queue machine that put described porch is to supply client's number of getting queuing to use.
3. according to the queuing number obtaining method of a kind of characteristic described in the claim 2, it is characterized in that: the described number of getting can have the interior staff of window to call out the numbers, accomplish through button.
4. according to the queuing number obtaining method of a kind of characteristic described in the claim 3, it is characterized in that: described calling out the numbers will be accomplished through big screen display message, loudspeaker voice broadcast.
5. according to the queuing management method of a kind of characteristic described in the claim 1, it is characterized in that: described selected business information comprises the number of waiting for the front, the sequence number of queuing, the Time of Day of system etc.
6. according to the queuing management method of a kind of characteristic described in the claim 1, it is characterized in that: described queuing machine system can only be provided with through the backstage by the staff.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011100806052A CN102737429A (en) | 2011-04-01 | 2011-04-01 | Characteristic queuing management method |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN2011100806052A CN102737429A (en) | 2011-04-01 | 2011-04-01 | Characteristic queuing management method |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN102737429A true CN102737429A (en) | 2012-10-17 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN2011100806052A Pending CN102737429A (en) | 2011-04-01 | 2011-04-01 | Characteristic queuing management method |
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| Country | Link |
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| CN (1) | CN102737429A (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103440698A (en) * | 2013-09-18 | 2013-12-11 | 国家电网公司 | Queue calling method and queue server |
| CN105205905A (en) * | 2015-10-14 | 2015-12-30 | 福建星网锐捷通讯股份有限公司 | Method, device and system for calling numbers in business hall |
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| CN2135803Y (en) * | 1992-09-10 | 1993-06-09 | 中国科学院光电技术研究所 | Electronic number lining up device |
| EP1096431A1 (en) * | 1999-10-27 | 2001-05-02 | Sony International (Europe) GmbH | Reservation system and mobile terminal for the reservation of queuing numbers |
| CN2487030Y (en) * | 2001-05-25 | 2002-04-17 | 台州长盛科技有限公司 | Intelligent line cup and call number management system |
| CN101110136A (en) * | 2007-04-24 | 2008-01-23 | 暨南大学 | Intelligent queuing system |
| CN201072578Y (en) * | 2007-02-06 | 2008-06-11 | 韩金廷 | Queuing machine for service staff in counter window capable of predicting client transaction service contents |
| CN101582179A (en) * | 2008-05-16 | 2009-11-18 | 深圳市华骏电气有限公司 | Secondary-confirmation type queuing machine and secondary-confirmation queuing method |
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2011
- 2011-04-01 CN CN2011100806052A patent/CN102737429A/en active Pending
Patent Citations (6)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN2135803Y (en) * | 1992-09-10 | 1993-06-09 | 中国科学院光电技术研究所 | Electronic number lining up device |
| EP1096431A1 (en) * | 1999-10-27 | 2001-05-02 | Sony International (Europe) GmbH | Reservation system and mobile terminal for the reservation of queuing numbers |
| CN2487030Y (en) * | 2001-05-25 | 2002-04-17 | 台州长盛科技有限公司 | Intelligent line cup and call number management system |
| CN201072578Y (en) * | 2007-02-06 | 2008-06-11 | 韩金廷 | Queuing machine for service staff in counter window capable of predicting client transaction service contents |
| CN101110136A (en) * | 2007-04-24 | 2008-01-23 | 暨南大学 | Intelligent queuing system |
| CN101582179A (en) * | 2008-05-16 | 2009-11-18 | 深圳市华骏电气有限公司 | Secondary-confirmation type queuing machine and secondary-confirmation queuing method |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103440698A (en) * | 2013-09-18 | 2013-12-11 | 国家电网公司 | Queue calling method and queue server |
| CN105205905A (en) * | 2015-10-14 | 2015-12-30 | 福建星网锐捷通讯股份有限公司 | Method, device and system for calling numbers in business hall |
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| PB01 | Publication | ||
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| SE01 | Entry into force of request for substantive examination | ||
| C02 | Deemed withdrawal of patent application after publication (patent law 2001) | ||
| WD01 | Invention patent application deemed withdrawn after publication |
Application publication date: 20121017 |