CN102123162A - Method for automatically classifying feedback fault information of washing machine through internet of things - Google Patents
Method for automatically classifying feedback fault information of washing machine through internet of things Download PDFInfo
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- CN102123162A CN102123162A CN2010106034766A CN201010603476A CN102123162A CN 102123162 A CN102123162 A CN 102123162A CN 2010106034766 A CN2010106034766 A CN 2010106034766A CN 201010603476 A CN201010603476 A CN 201010603476A CN 102123162 A CN102123162 A CN 102123162A
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Abstract
The invention discloses a method for automatically classifying feedback fault information of a washing machine through internet of things, and relates to the field of washing machines. The method comprises the following steps of: 1, establishing a fault database on the washing machine; 2, classifying fault information in the fault database; and 3, setting different alarm modes according to different information types. In the scheme, the fault information of the washing machine is classified, namely the information of faults which can be handled by a user is classified into a category, and the information of the faults which are required to be maintained by an after-service company is classified into one category; and actual maintenance methods of corresponding faults are provided for the user, so that some simple faults can be maintained by the user to save time and cost. For the faults which are required to be maintained by the after-service company, corresponding fault information and handling modes are provided through the internet of things, so that the washing machine of the user can be maintained pertinently by the after-service company, and the problems that corresponding maintenance components are not carried in the face of a failed washing machine and the like are solved.
Description
Technical field
The present invention relates to the washing machine field, be specifically related to a kind of utilization and be stored in data and information processing current laundry machine fault on the washing machine, and send the method for process information to relevant people.
Background technology
The application of Internet technology is gradually improved in the existing society, the use of the Internet has been deep into the various aspects of people's daily life, and the interpersonal in the world distance that furthered, simplification, the intellectuality of living for people provide assurance, have also improved people's quality of life greatly.Along with the content that the Internet relates to is come extensively more, the Internet has also carried out refinement, as by the military net of scope division, civilian net etc., and the tame electrical network of dividing by application, medical and health network, travel network etc.Wherein Internet of Things is a kind of by the agreement of information sensing equipment such as radio-frequency (RF) identification (RFID) device, inductor, global positioning system, laser scanner, radio communication by agreement, any equipment is connected into the Internet carries out information exchange and communicate by letter, to realize a kind of network of intelligent identification, information sharing, location, tracking, monitoring and management.
In the present field of household appliances, the example that has had various household electrical appliances to link to each other with network, the most significant is exactly television set, has realized playing the program of oneself liking by network selecting.Aspect washing machine, also occurred being connected and the constituent networking, reached purposes such as resource-sharing, long-range buying with network.Under this prospect, the own function development of various household electrical appliances very fast, the application of various intelligence, sophisticated equipment is of common occurrence, when enriching the user and using, has also brought some corresponding problem.For washing machine, washing machine is one of household electrical appliances the most frequently used in the family, the diverse in function of washing machine, parts are various, and relate to the electrical control of a lot of complexity, the matching relationship complexity, the electrical equipment of relative TV, refrigerator one class simple function, in case out of joint, so not only the user is not clear, general maintenance changes personnel and does not know that also fault goes out wherefrom or how this keeps in repair.Washing machine has following two kinds to the mode of troubleshooting at present: a kind of is directly to provide corresponding failure code, is searched on service manual by the user, if the user can not settle a dispute by the parties concerned themselves, the contact after-sales service calls back.But the content on the service manual is generally less, only at some than common faults, still can only seek help after sale to most faults.Another kind is the processing mode that washing machine is linked to each other with computer, in case washing machine breaks down, just fault message is sent in the computer, computer is searched corresponding troubleshooting way in corresponding washing machine Mishap Database, again the result is fed back to the user, make the decision how to handle by the user.This mode itself does not have the database support, can only realize by computer, consumes resources, and various fault messages are not classified, so that the user knows which is own soluble, which needs after-sales service, brings unnecessary trouble or economic loss finally can for user and enterprise.
Summary of the invention
Handle that data is not unfavorable for entirely that the user keeps in repair and fault message is not had the classification of directiveness for the fault message that solves washing machine in the prior art, do not distinguish which fault and belong to the user and can solve the problem which fault is solved by the specialized maintenance personnel.The invention provides a kind of technology of Internet of things that utilizes classifies the washing machine fault message, indicate according to the failure modes in its data storehouse by washing machine, from the trend user or after sale company send the method for corresponding information, make various fault messages can obtain in time, accurately handling.Concrete scheme is as follows: a kind of Internet of Things washing machine is classified automatically and is fed back the method for fault message, at first washing machine is connected with network by wireless module, it is characterized in that, comprises the steps:
Step 1, on washing machine, set up Mishap Database;
Step 2, the fault message in the Mishap Database is classified;
Step 3, the information category that foundation is different are set different type of alarms.
Another preferred version of the present invention: comprise concrete fault handling information, user profile, company information and washing machine manufacturer information after sale in the Mishap Database in the described step 1.
Another preferred version of the present invention: the classification in the described step 2 comprise the user handle class and after sale company handle class.
Another preferred version of the present invention: described classification comprises that also manufacturer handles class, and this type of fault message is the information in the basic fault information that is not included in that occurs in the product use.
Another preferred version of the present invention: the type of alarm in the described step 3 comprises by the washing machine display screen and shows or send the user notification mode that how to solve current failure problems by SMS to the user, sends field notice-mode how to keep in repair or change which kind of parts by note or mail to company after sale.
Another preferred version of the present invention: the TFT touch-screen that supplementary data in Mishap Database is installed on the described washing machine.
This programme is classified the fault message of washing machine, can be divided into a class by fault message by oneself at the user, need the fault message of company's maintenance after sale to be divided into a class, and the user is provided the method for maintaining of corresponding failure, some simple fault users can be keeped in repair voluntarily, save time and expense.To the needs fault of company maintenance after sale, provide corresponding failure information to reach the mode how to handle by Internet of Things, make after sale that company can remove to keep in repair user's washing machine targetedly, just find problems such as the corresponding Awaiting Parts of few band when having avoided in the face of the fault washing machine.Utilize the TFT touch screen user corresponding information of input in Mishap Database voluntarily, be convenient for changing the contact method of washing machine Mishap Database record, the fault message of the unknown is sent to manufacturer, the washing machine fault was resolved, also for manufacturer has enriched the fault message content, for more washing machine user maintenance has brought convenience.The method for maintaining that this programme provides professional research staff leaves in the Mishap Database, the after-sale service personnel are handled according to suggestion to get final product, avoided process that each after-sale service personnel is giveed training, only need to possess certain professional knowledge and just can carry out breakdown maintenance, simplified after-sale service.
Description of drawings
Fig. 1 schematic process flow diagram of the present invention.
Embodiment
As shown in Figure 1, this programme makes full use of the advantage of Internet of Things, when washing machine breaks down, the computer program controller that utilization has the WiF module is connected with network, the fault message that the user who washing machine is occurred by network can not handle sends to company after sale, and the troubleshooting way is offered company after sale according to the Mishap Database of washing machine inside, or fault message and the treating method that the user can handle is shown to the user by program controller, keep in repair by user oneself.
Concrete scheme is as follows: at first washing machine is connected with network by wireless module, connection can utilize wired or wireless mode, and for avoiding line influence, this programme adopts the mode that the WiFi wireless module is installed, and the realization washing machine is connected with network.
101, on washing machine, set up Mishap Database;
On washing machine, set up a Mishap Database that comprises the various fault messages that washing machine may occur, set up user profile, company information and washing machine manufacturer information after sale simultaneously, the various information contents comprise the instrument or the network address of the concrete contact details and the information of reception.Mishap Database comprises the processing mode and the failure cause of various faults, and the TFT touch-screen is installed on washing machine, not only is used for the operation of control program, can also be as the input unit of Mishap Database update content.
102, the fault message in the Mishap Database is classified;
According to user's fault of whether can settling a dispute by the parties concerned themselves is standard, fault message is divided into three major types, the one, the user handles the class failure problems, put down drainage pipe when comprising washing, close washing machine cover during dehydration, adjust simple faults such as laundry balancing or cleaning filter, this type of all belongs to the category that the user can handle, and the user can oneself address, and not needing after sale, the associate makes house calls.Another kind of is that company handles class after sale, and this type of failure problems relates generally to the fault of performance, the replacing of parts or need professional's maintenance, and needing after sale, the associate makes house calls.An other class is that washing machine manufacturer handles class.Because the various new function of washing machine emerges in an endless stream at present, some failure problems does not embody in producing debugging, just can't take in Mishap Database, in case the user meets this type of unknown failure, just all is included into this type of.Can upgrade database by network for this type of problem manufacturer, or measures such as replacement that software upgraded solve.
103, set different type of alarms according to different information categories.
The contact method that the washing machine utilization is write down in Mishap Database sends corresponding type of alarm according to different fault types to different objects.Handle the class failure problems for the user, how washing machine is handled when prior fault or by way of short messages to user's demonstration by the display screen on the washing machine sends message to user mobile phone.Handle the class problem for company after sale, the contact instrument of company after sale that the mode of washing machine by note or mail writes down in Mishap Database sends fault message, comprise concrete failure cause, how to handle when prior fault, needs to change which parts etc., also comprise the washing machine user's of being out of order basic contact method, address and purchase essential information such as machine time.Handle the class failure problems for manufacturer, comprise some unknown failure information, i.e. fault message of not including in the Mishap Database of washing machine.This moment, washing machine sent current failure symptom, user profile by the manufacturer's contact method that writes down in the Mishap Database to producer, and the user carries out further work according to the answer of manufacturer again.
Claims (6)
1. an Internet of Things washing machine is classified automatically and is fed back the method for fault message, at first washing machine is connected with network by wireless module, it is characterized in that, comprises the steps:
Step 1, on washing machine, set up Mishap Database;
Step 2, the fault message in the Mishap Database is classified;
Step 3, the information category that foundation is different are set different type of alarms.
2. a kind of Internet of Things washing machine as claimed in claim 1 is classified automatically and is fed back the method for fault message, it is characterized in that, comprise concrete fault handling information, user profile, company information and washing machine manufacturer information after sale in the Mishap Database in the described step 1.
3. a kind of Internet of Things washing machine as claimed in claim 1 is classified automatically and is fed back the method for fault message, it is characterized in that, the classification in the described step 2 comprise the user handle class and after sale company handle class.
4. a kind of Internet of Things washing machine as claimed in claim 3 is classified automatically and is fed back the method for fault message, it is characterized in that, described classification comprises that also manufacturer handles class, and this type of fault message is the information in the basic fault information that is not included in that occurs in the product use.
5. a kind of Internet of Things washing machine as claimed in claim 1 is classified automatically and is fed back the method for fault message, it is characterized in that, type of alarm in the described step 3 comprises by the washing machine display screen and shows or send the user notification mode that how to solve current failure problems by SMS to the user, sends field notice-mode how to keep in repair or change which kind of parts by note or mail to company after sale.
6. a kind of Internet of Things washing machine as claimed in claim 1 is classified automatically and is fed back the method for fault message, it is characterized in that, the TFT touch-screen of supplementary data in Mishap Database is installed on the described washing machine.
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| CN2010106034766A CN102123162A (en) | 2010-12-21 | 2010-12-21 | Method for automatically classifying feedback fault information of washing machine through internet of things |
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| CN2010106034766A CN102123162A (en) | 2010-12-21 | 2010-12-21 | Method for automatically classifying feedback fault information of washing machine through internet of things |
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Cited By (25)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102818945A (en) * | 2011-12-19 | 2012-12-12 | 中国航空工业集团公司洛阳电光设备研究所 | Method for quickly positioning failure of product |
| CN103428294A (en) * | 2013-08-23 | 2013-12-04 | 广州唯创电子有限公司 | System for realizing intellectualization of electric rice cooker by utilizing intelligent terminal |
| CN103699952A (en) * | 2013-11-01 | 2014-04-02 | 青岛海尔软件有限公司 | Automatic classification method for reproductive age women group |
| CN104360653A (en) * | 2014-10-20 | 2015-02-18 | 小米科技有限责任公司 | Troubleshooting method and device |
| CN104515912A (en) * | 2013-09-29 | 2015-04-15 | 苏州三星电子有限公司 | Intelligent diagnosis method and intelligent diagnosis system for home appliance faults |
| CN104776552A (en) * | 2014-01-14 | 2015-07-15 | 三星电子株式会社 | Air conditioner and fault diagnosis method thereof |
| CN104917801A (en) * | 2014-03-14 | 2015-09-16 | 海尔集团公司 | Internet-of-thing laundry system and method and internet-of-thing washing machine |
| CN105202704A (en) * | 2015-10-16 | 2015-12-30 | 珠海格力电器股份有限公司 | Air conditioner fault information display method and device |
| CN105277224A (en) * | 2014-07-01 | 2016-01-27 | 珠海格力电器股份有限公司 | Air conditioner fault content display method and system |
| CN105446290A (en) * | 2015-10-10 | 2016-03-30 | 广东乐善机械有限公司 | Internet-of-things-control-based remote maintenance service system and method for bottle blowing machine |
| CN106200451A (en) * | 2015-05-27 | 2016-12-07 | 宁波吉德家电科技有限公司 | A kind of household electrical appliances fault collection processing system |
| CN106872821A (en) * | 2017-02-04 | 2017-06-20 | 同济大学 | Household electrical appliances intelligent fault diagnosis method and system based on RFID technique |
| WO2018227699A1 (en) * | 2017-06-16 | 2018-12-20 | 深圳市盛路物联通讯技术有限公司 | Terminal-device data classification method and apparatus |
| CN109284835A (en) * | 2018-07-20 | 2019-01-29 | 江苏省发明协会 | A kind of port lighting lamp fault detection method and device based on database |
| CN109460172A (en) * | 2018-11-02 | 2019-03-12 | 珠海格力电器股份有限公司 | Object displaying method and device, storage medium and electronic device |
| CN109981309A (en) * | 2017-12-27 | 2019-07-05 | 青岛海尔洗衣机有限公司 | The fault handling method and system of household electrical appliance |
| CN111364208A (en) * | 2018-12-26 | 2020-07-03 | 青岛海尔洗衣机有限公司 | Washing method of washing machine |
| CN111850953A (en) * | 2019-04-18 | 2020-10-30 | 青岛海尔洗衣机有限公司 | Fault information collection control method for clothes treatment equipment |
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| CN113774626A (en) * | 2020-06-09 | 2021-12-10 | 青岛海尔洗衣机有限公司 | Fault processing method and device for washing machine, washing machine and storage medium |
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| CN114059274A (en) * | 2020-07-30 | 2022-02-18 | 青岛海尔洗衣机有限公司 | Operation control method and device of washing equipment |
| CN114838466A (en) * | 2022-03-04 | 2022-08-02 | 青岛海尔空调器有限总公司 | Air conditioner after-sale service method, device, equipment and storage medium |
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| CN102818945B (en) * | 2011-12-19 | 2015-07-22 | 中国人民解放军驻六一三所军事代表室 | Method for quickly positioning failure of product |
| CN102818945A (en) * | 2011-12-19 | 2012-12-12 | 中国航空工业集团公司洛阳电光设备研究所 | Method for quickly positioning failure of product |
| CN103428294A (en) * | 2013-08-23 | 2013-12-04 | 广州唯创电子有限公司 | System for realizing intellectualization of electric rice cooker by utilizing intelligent terminal |
| CN104515912B (en) * | 2013-09-29 | 2018-07-20 | 苏州三星电子有限公司 | The intelligent diagnosing method and diagnostic system of a kind of electric fault |
| CN104515912A (en) * | 2013-09-29 | 2015-04-15 | 苏州三星电子有限公司 | Intelligent diagnosis method and intelligent diagnosis system for home appliance faults |
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| CN113774626A (en) * | 2020-06-09 | 2021-12-10 | 青岛海尔洗衣机有限公司 | Fault processing method and device for washing machine, washing machine and storage medium |
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Effective date of registration: 20160829 Address after: 266101 Haier Industrial Park, No. 1, Haier Road, hi tech park, Laoshan District, Shandong, China Applicant after: Qingdao Haier Washing Machine Co., Ltd. Address before: 266101 Haier Industrial Park, No. 1, Haier Road, hi tech park, Laoshan District, Shandong, China Applicant before: haier group corporation Applicant before: Qingdao Haier Washing Machine Co., Ltd. |
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| RJ01 | Rejection of invention patent application after publication | ||
| RJ01 | Rejection of invention patent application after publication |
Application publication date: 20110713 |