CN101193165A - Method and apparatus for communication channel switch - Google Patents
Method and apparatus for communication channel switch Download PDFInfo
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- CN101193165A CN101193165A CNA2007101966599A CN200710196659A CN101193165A CN 101193165 A CN101193165 A CN 101193165A CN A2007101966599 A CNA2007101966599 A CN A2007101966599A CN 200710196659 A CN200710196659 A CN 200710196659A CN 101193165 A CN101193165 A CN 101193165A
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
- H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
- H04L51/56—Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
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- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W8/00—Network data management
- H04W8/18—Processing of user or subscriber data, e.g. subscribed services, user preferences or user profiles; Transfer of user or subscriber data
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Abstract
A method and an apparatus for selecting a communication channel according to usage patterns maintained in a database for multiple communication channels available to reach a recipient are described. Each communication channel is associated with at least two communication systems. Usage patterns of a communication channel are related to daily communication channel usage information including the corresponding business activities of the recipient. In responding to a request to reach the recipient, one communication channel of a communication service is selected according to the usage patterns retrieved from the database to establish a network communication with the recipient.
Description
Technical field
Present invention relates in general to communication.More particularly, the present invention relates to unified communication (unifiedcommunication).
Background technology
Along with the increase of communication service quantity, increasing professional personage is by a plurality of communicator contacts.Can pass through phone, mobile phone, message, Email or message and professional personage by SMS (Short Message System, short-message system) get in touch by IM (Instant Message, instant message).For professional personage, use a plurality of phones and mobile phone to become convention in different places and time.
But owing to lack information about the effective way of how selecting to get in touch with the target people, increasing professional personage is making a phone call time waste and is searching on the phone to consumer and colleague.When needs are contacted directly with someone immediately, most professional personages trial-and-error method of having to often adopt.But such effort only can success less than half.
In addition, according to the business activity of everyone current participation, everyone has the approach of the reception message of his preference at different time.Usually, during specific business activity, as during group's meeting or regular meeting, whether operational agency can allow the communication equipment of particular type to use applies restriction.Therefore, these factors further make the efficient communication service of how selecting to get in touch with professional personage become complicated.
Summary of the invention
Embodiments of the invention comprise the method and apparatus of selecting communication port according to the use pattern of a plurality of communication ports that can get in touch with the recipient that keep (maintain) in database.Each communication port is relevant with at least two communication systems.The use pattern of communication port is relevant with recipient's business activity.In response to the request of getting in touch with the recipient, according to the use pattern of from database, retrieving, select a communication port in a plurality of communication ports, thereby set up the network service with the recipient.
With the detailed description of back, other characteristics of the present invention will become clearer with reference to the accompanying drawings.
Description of drawings
Among each figure in the accompanying drawings, as example and the present invention will be described indefiniteness ground, in the accompanying drawings, similar label is represented similar key element, wherein:
Fig. 1 is the flow chart that shows an embodiment of the processing that is used to select communication port.
Fig. 2 is the block diagram that shows an embodiment of the system that is used for the communication port switching.
Fig. 3 is the block diagram that shows one group of example communication passage.
Fig. 4 is the flow chart that shows another embodiment of the processing that is used to select communication port.
Fig. 5 is the block diagram that shows an embodiment of the system unit that is used to select communication port.
Fig. 6 is the block diagram that shows another embodiment of the system unit that is used to select communication port.
Fig. 7 is an example that shows the computer system that can use with one embodiment of the present of invention.
Embodiment
Here the method and apparatus that is used for the communication port switching is described.In the following description, many specific details have been narrated, so that embodiments of the invention thoroughly are described.But apparent to one skilled in the art, also embodiments of the invention can be tried out in the absence of these specific details.In other cases, thicken, be not shown specifically well-known parts, structure and technology in order not make understanding to this explanation.
In the specification quoting of " embodiment " or " embodiment " being referred to concrete feature, structure or the characteristic described in conjunction with this embodiment can be included among at least one embodiment of the present invention.The phrase " in one embodiment " that difference in specification occurs might not all refer to identical embodiment.
Utilization comprises the processing logic of hardware (for example, circuit, special logic etc.), software (as the software that moves) or the combination of the two on general-purpose computing system or special purpose machinery, carry out the processing that is shown in the following drawings.Although followingly these processing are described, should be appreciated that described some operation can be carried out according to different order according to certain operation in tandem.In addition, some operation can executed in parallel, rather than order is carried out.
In one embodiment, the communication port switching can be designed as the communication service that provides such, promptly, preference and his/her current business existence (business presence stutus) according to the recipient, as in the meeting, answer the call, be in or on the way (during traffic) etc., select communication port.This communication service can detect recipient's available communication channel, and when attempting to communicate, determines an only available communication channel.Therefore, communication service can reduce or eliminate by some or all the potential communication ports to the recipient and adopt trial-and-error method to come to send to the recipient needs of message.
For example, according to an embodiment, when getting in touch when generating alarm or notice so that with the recipient from the general Work List (Universal Work List) of professional task manager (Business TransactionMagager), can in enterprise operation system, use such communication port to switch, wherein, target receiver can be passed through multiple communication mechanism, and for example Email, instant message, short message, mobile phone, smart phone or desktop telephones (desk phone) wait and get in touch.Communication service can determine that the recipient is current on and off duty and dial mobile phone by traffic, so that message is sent to the recipient immediately.Note, for purposes of illustration, the application describes with work enterprise's business management from start to finish to the technology of embodiments of the invention example.But, be not limited thereto.Should be appreciated that, also can use other management systems.
Fig. 1 is the flow chart that shows an embodiment of the processing that is used to select communication port.For example, some parts that can pass through the system 200 of Fig. 2 are carried out processing 100.In one embodiment, handle 100 and include but not limited to keep using mode database, so that select communication port.In one embodiment, with reference to Fig. 1, at frame 101, processing logic is safeguarded and is used database, so that the periodic traffic passage that storage is switched by communication uses information.The recipient can be relevant with a plurality of communication ports, for example, and mobile phone, desktop telephones, electronic mail account, short message account or use the node etc. of the share service NetMeeting of on-line meeting (as be used for).In one embodiment, communication port use information comprise the time and/or when selecting communication port with the relevant business activity of recipient accordingly.In one embodiment, at frame 103, the use pattern of processing logic retrieval communication port from use pattern database.According to the use pattern of retrieval, in the middle of a plurality of communication ports relevant with the recipient, the only communication port that processing logic is selected and the recipient gets in touch.Usually, according to different date and times, processing logic can be selected different communication ports for same recipient.
Fig. 2 is the block diagram that shows an embodiment of the system that is used for the communication port switching.In one embodiment, passage switch unit (channel switch) 201 includes but not limited to the channel to channel adapter module that keeps the use mode database of communication port and be used to select communication port.In one embodiment, passage switch unit 201 belongs to the EIS or ERP (Enterprise ResourcePlanning, the Enterprise Resources Planning) system of business entity.In one embodiment, there is abstract framework (Business Presence Abstraction Framework) in passage switch unit 201 based on the business of SAP business system.For example, with reference to Fig. 2, passage switch unit 201 is set up communication port between sender 203 and recipient 205.Sender 203 can be electronic installation or the operation system user who initiates message.By receiving alarm, notice or other service related informations, can trigger message.Message can be speech message, text message, Email or Multimedia Message.Recipient 205 can be the end user of target indication or another electronic installation that can receive message.According to an embodiment, when receiving the request of communicating by letter with recipient 205, channel to channel adapter module 207 identifies the one group of potential communication port that is used for target receiver 205 from communication service module 209.
According to an embodiment, channel to channel adapter module 207 is retrieved the use pattern of each potential communication port from use pattern database 211.In one embodiment, use the previous use historical information of pattern database 211 storing communication passages.In one embodiment, channel to channel adapter module 207 obtains recipient's service conditions from service management interface module 213.In addition, channel to channel adapter module 207 can receive configuration settings (setting) from service channel administration module 215.Configuration settings can comprise individual preference and/or from the requirement of operational agency.In one embodiment, channel to channel adapter module 207 is according to use pattern, service conditions and/or configuration settings, determines to can be used for the only communication port of getting in touch with target receiver.In one embodiment, according to the communication port of selecting, be established to coupling sender 203 and recipient's 205 the communicating to connect of communication system 219 by communication service module 209.Service channel administration module 215 can record the communication port use information that receives from communication system 219 and use the pattern database 211.In one embodiment, passage switch unit 201 belongs to ERP system.In another embodiment, passage switch unit 201 belongs to the EIS system.
In one embodiment, service management interface module 213 provides the business activity information relevant with the recipient by with mutual such as the business management system from Outlook, Gmail Calendar, Lotus Notes, calendar system or other enterprise management systems of Microsoft.Business activity information can comprise professional schedule, address book or other professional schedules.Channel to channel adapter module 207 can obtain the current business situation relevant with the recipient from the business activity information of retrieval.Service conditions can comprise the information of movable duration that be correlated with the recipient, the business activity about being arranged, current business activity, the business roles relevant with business activity, expection and/or activity venue etc.Business activity can be meeting, (commuting) on and off duty, office work, lunch/have a rest or spend a holiday.For example, can be under the master data management model (Master Data Organization Model) of SAP, with business roles pre-defined be salesman, financial accounting, purchasing agent or service engineering teacher etc.Business locations can be an international country (international country), in office, meeting room (meeting room), large conference room (conferenceroom), building, city or family.
Fig. 3 is the block diagram that shows one group of example communication passage.In one embodiment, each communication port is relevant with the state of the availability of COS, gap marker and each communication port of expression.The value of channel status can be " opening " or " closing ".For example, the COS of instant message 305 have be identified as Instan Message 1 303, state is the passage of " pass ".Instan Message 1 303 can comprise the addressable account name in the instant message service 305.Communication port with " pass " state represents that this communication port is current unavailable, when closing as the corresponding communications device that will be used for the instant message account as the user.In one embodiment, the service that is used to set up communication port includes but not limited to telephone service 307, SMS (Short Message Service, Short Message Service) 309, uses share service 311 NetMetting of on-line meeting (as be used for) and E-mail service 313.Can be by telephone number 315 or SIP (SessionInitiation Protocol, Session initiation Protocol) address 317 identification telephone communications, wherein, IP phone can be used sip address.At PSTN (Public Switched Telephone Network, PSTN) or under the not IP-based PBX (Private Branch Exchange, private branch exchange) search to available phone can be based on the computer and the phone integration application of maturation.
Fig. 4 is the flow chart that shows another embodiment of the processing that is used to select communication port.In one embodiment, at frame 401, handle 400 and collect the communication service use pattern of user in a period of time.Communication service is can one or more communication ports relevant, and for example, telephone communication services can comprise home phone number passage and Work Telephone passage.The use pattern can comprise the historical and thus obtained use habit of service recorder.Service recorder can comprise use which kind of communication service, when use communication service, use the duration, relevant service conditions and caller or recipient's corresponding things.According to an embodiment, at frame 403, when setting up communication service when getting in touch with target receiver, processing logic is retrieved the information about the current business activity of target receiver from business management system, as service conditions.At frame 405, processing logic can also be discerned all available communication services relevant with target receiver.The available communication service can be the subclass of all potential communication services relevant with the recipient.The communication port relevant with the available communication service can be the available communication channel of getting in touch with the recipient.Identification can be based in frame 403 current business activities retrieval, relevant with the recipient.At frame 405, it is the current disabled communication service of getting in touch with target receiver that processing logic may detect a potential communication service.
According to an embodiment, at frame 407, processing logic is according to the communication service of identification, and pattern is used in the retrieval previous communication relevant with target receiver from use pattern database.In one embodiment, at frame 409, processing logic is selected optimal communication port from all current available communication ports of target receiver.In one embodiment, determine according to the previous communication use pattern relevant that obtains at frame 407 with the recipient.According to an embodiment, at frame 411, the service recorder of processing logic about current selection upgrades using pattern database.
Fig. 5 is the block diagram that shows an embodiment of the system unit that is used to select communication port.In one embodiment, passage switch unit 501 belongs to the EIS or the ERP system of business entity.According to an embodiment, when sender 503 sets up communication port 541 when getting in touch with recipient 539 by passage switch unit 501, the request that service interface module 505 receives from sender 503.Service interface module 505 provides user interface can for sender 503, so that input identifying information such as name perhaps, provide the selection from a plurality of predefined users, so that the recognition objective recipient.In one embodiment, service interface module 505 will be forwarded to situation detector module 507 about the information of target receiver.In one embodiment, situation detector module 507 is retrieved the business activity information relevant with target receiver from professional interface module 213.In one embodiment, situation detector module 507 is according to the business activity information of retrieval, obtain the current business situation of target receiver, wherein, the business activity information of being retrieved can obtain by the EIS (Enterprise Information System, enterprise information system) of business entity.Situation detector module 507 can be estimated the variation of coming (imminent) of current business situation according to the duration of being arranged of the business activity relevant with target receiver.In one embodiment, service interface module 505 recognition objective recipient's from communication service module 209 some or all potential communication port.Each potential communication port that is identified can be registered as the communication port that can get in touch by this communication port and target receiver by target receiver.Perhaps, can potential communication port be write down or catch according to the use before the target receiver.According to an embodiment, service interface module 505 detects the state of each potential communication port by communication service module 209.The state of communication port can be open or close.When detecting, state can be used for getting in touch with target receiver for the communication port of " opening ".Can connect signal according to detecting sip address and/or translation phone, carry out described detection from PSTN or PBX phone sip address.In one embodiment, service interface module 505 all is forwarded to availability module 513 based on situation with the current business situation of target receiver and current available communication channel.
According to an embodiment, based on the availability module 513 of situation from professional configuration module 511 receiving mechanism scopes (orgnizaton wide) configuration settings.Mechanism's scope configuration settings can be according to the current business situation, uses some communication service to limit to the member of operational agency.For example, mechanism's scope configuration settings can be stipulated, during business conference, do not allow to use mobile phone, should allow from the calling of particular customer cover conflict in the individual preference of using aspect some communication port, perhaps, should or use to share and close the service of the IM between inside and the external staff, to avoid the company data of reveal sensitive.In one embodiment, business configuration module 511 is provided for the interface that the personnel of mechanism import configuration settings.In one embodiment, according to current business situation relevant and the mechanism scope configuration settings relevant, filter out the available communication channel of target receiver based on the availability module 513 of situation with the operational agency under the target receiver with target receiver.
In one embodiment, available communication channel and the current business situation that engine 519 goes out from availability module 513 receiving filtrations based on situation judged in self study.In one embodiment, self study judges that engine 519 retrieval from use pattern database 525 communication port relevant with target receiver uses pattern.In one embodiment, self study is judged engine 519 from service preferences module 517, the individual preference of searched targets recipient aspect the use communication service.Individual's preference can be included in telephone number, the preference time that makes a phone call the morning of the preference that the work hours dial, the electronic mail account that is used for sending the preference of message, one group of contact person, the commuter time that the specific communications passage allows and all be entered to call out transfer to mobile phone or by the SMS service all Emails and/or instant message are retransmitted to mobile phone etc. during going on business.
In one embodiment, service preferences module 517 can provide an interface to the user, is used for when using communication service more new individual preference.According to an embodiment, engine 519 is judged in self study, determines the only communication port that will select from the available communication channel that is filtered out by the availability module 513 based on situation according to the current business situation relevant with target receiver, individual preference and communication use pattern.In one embodiment, by self study judge factor that engine 519 is considered in the process of selecting communication port include but not limited to before by self study judge selection that engine 519 carried out, to use frequency, the communication port that used last time and/or the communication port that is used for same sender of certain communication port under the triggering of passage switch unit, the specific transactions situation under same or analogous service conditions.Triggering to the passage switch unit can be the message of the higher level (superior) from target receiver.Triggering can cause the final decision of selecting communication port and the subsequent action of realizing this judgement.In one embodiment, the frequency of target receiver use specific communications passage is high more, the time is near more, and the possibility of selecting this specific communications passage and target receiver to get in touch is big more.In one embodiment, utilize by self study and judge the selection that engine 519 carries out, upgrade using pattern database 525.
According to an embodiment, communication service module 209 is connected by the network that network 537 is set up with recipient 539 gets in touch according to judge the selecteed communication port that engine 519 receives from self study.Communication service module 209 can be mutual with communication system, sets up described network connection so that utilize the communication service relevant with the communication port of selecting to use.It can be phone application 527, instant message application 529, SMS application 531, e-mail applications 532 or application share service that communication service is used, as on-line meeting 535.
In one embodiment, communication service is used to passage and is used module 523 to send communication port use information.Passage uses module 523 can receive about the communication port by the machine-processed communication port of setting up of the communications setting beyond the passage switch unit 501 and uses information.When setting up call, telephony service provider can be forwarded to the phone use information about this call passage and use module 523.In one embodiment, passage uses module 523 to utilize the communication port that receives to use information, upgrades using pattern database 525.
Fig. 6 is the block diagram that shows another embodiment of the system unit that is used to select communication port.In one embodiment, passage switch unit 601 belongs to the EIS or the ERP system of business entity.In one embodiment, passage switch unit 601 alarm that will receive or notification message 603 are released (push) as Email or SMS message 613.In one embodiment, similar to the channel to channel adapter module 207 of Fig. 2, channel to channel adapter module 605 is selected communication port according to from the use pattern of using pattern database 211 and service channel management module 215.In addition, channel to channel adapter module 605 can send to template pond 607 with communication port and message (as alarm or the notification message) content of selecting.
In one embodiment, template pond 607 keeps a cover to be used to comprise the source template of the communication service of Email, IM (instant message) or SMS.Template pond 607 can comprise the AIS Form Template Pool that comes from the SAP business system.Source template can be the communication service that is used to be correlated with, by the list of appropriate formatization (form).For example, but source template can be the Email list of the Email head, field and the applicable value that comprise requirement that will fill with message content.Each service can be relevant with at least one source template.In one embodiment, source template is selected according to the communication port of selecting in template pond 607, and forwards is arrived message builder 609.In one embodiment, message builder 609 as alarming or notifying 603 content, generates complete message according to source template that is received and message content.Message builder 609 can be filled the message list relevant with the source template that receives.In one embodiment, message builder 609 is transmitted Email or the SMS message that generates to communication service module 611, thereby the message that generates is released to the recipient, and wherein, communication service module 611 comprises the function similar to the communication service module 209 of Fig. 2.In one embodiment, when ERP system such as SAP system are configured, the part of source template as input can be provided.
Fig. 7 is an example that shows the computer system that can use with one embodiment of the present of invention.For example, system 700 may be implemented as the part of the system shown in Fig. 2, Fig. 5 and Fig. 6.Note, although Fig. 7 shows the various parts of computer system,, not to represent interconnective any concrete structure of parts and the mode of making, this is because these details and relation of the present invention are little.Be also to be understood that and with network computer and to have less parts or may more multipart other data handling systems use with the present invention.
As shown in Figure 7, comprise as the computer system 701 of a kind of form of data handling system and be coupled to microprocessor 705, ROM (read-only memory) 707, easily lose the bus 703 of RAM 709 and nonvolatile storage 711.Microprocessor 705 can search instruction also execute instruction from memory 707,709,711, thereby carries out aforesaid operations.Bus 703 interconnects various such parts, and, also these parts 705,707,709 and 711 are interconnected to display controller and display unit 713 and peripheral unit, as I/O (I/O) device, I/O (I/O) device can be mouse, keyboard, modulator-demodulator, network interface, printer and other equipment well-known in the art.Usually, input-output apparatus 715 is coupled to system by i/o controller 717.Volatibility RAM (random access memory) 709 generally is implemented as needs power supply continuously, so that the dynamic ram (DRAM) that the data in the memory are refreshed or keep.
Even mass storage 711 generally is magnetic hard drive or magneto optical driver or CD-ROM driver or DVD RAM or in the accumulator system of the other types that still keep data (for example, mass data) after power supply is removed by system.Usually, although not necessarily, mass storage 711 also can be a random access memory.Although Fig. 7 shows mass storage 711 for being directly coupled to the local device of the remaining part in the data handling system, but should be appreciated that, the present invention can use the nonvolatile storage away from system, as be coupled to the network storage device of data handling system by the network interface such as modulator-demodulator and Ethernet interface.As known in the art, bus 703 can comprise by interconnective one or more bus of various bridges, controller and/or adapter.
Can examine with logical circuit such as dedicated logic circuit or with the microcontroller or the other forms of processing of executive program code command, realize part described above.These processes that can from what has been discussed above instruct with program code such as machine-executable instruction, wherein, machine-executable instruction makes the machine of carrying out these instructions finish specific function.In this context, " machine " can be with intermediate form (or " abstract ") instruction transformation be processor specific instructions (for example, abstract execution environment as " virtual machine " (for example, JavaVirtual Machine (Java Virtual Machine)), translater, Common Language Runtime, high-level language virtual machine etc.) machine, and/or be arranged on the semiconductor chip, the electronic circuit that is designed to execute instruction (for example, " logical circuit " with the transistor realization), as general processor and/or application specific processor.Can also be under the situation of executive program code not, carry out the processing of instruction from what has been discussed above by being designed to carry out (replace machine or combine) electronic circuit of handling (or section processes) with machine.
Believe, can be according to by various software development frameworks (for example, SAP Netweaver, the NET of Microsoft, Mono, Java, Visual Composer, ABAP Workbench, the Fusion of Oracle company etc.) various OO or non-object oriented calculation machine programming language (for example, Java, C#, the VB of Zhi Chiing, Python, C, C++, J#, APL, Cobol, ABAP, Fortran, Pascal, Perl etc.),, the processing of instruction is from what has been discussed above described with source code level program code.Source code level program code (for example can be converted into execution environment intermediate form, abstract, Java Virtual Machine, CommonLanguage Runtime, high-level language virtual machine, translater etc.) intelligible program code is (as the Java syllabified code, Microsoft Intermediate Language etc.), perhaps, being converted to the special processor is the form program code more specifically of target.
Manufacture can be used to program code stored.Program code stored manufacture can be embodied as but be not limited to one or more memories (for example, one or more flash memories, random access memory (static, dynamically or other)), CD, CD-ROM, DVD ROM, EPROM, EEPROM, magnetic or optical card or be suitable for the machine readable media of the other types of store electrons instruction.Also can program code be downloaded to requesting computer (for example client computer) from remote computer (for example server) by being embodied in the data-signal in the propagation medium (for example) by communication linkage (for example, network connects).
According to algorithm that the data bit in the computer storage is operated and symbolic representation, provided preceding detailed description.These arthmetic statements and expression are the instruments that the technical staff of data processing field uses, and are used for most effectively their essence of work being pass on to others skilled in the art.Usually, here, algorithm be understood that to cause the result that wishes, a sequence is from the operation of being in harmony.Described operation refers to the operation that need carry out physical treatment to physical quantity.Though not necessarily, usually this tittle adopt can be stored, transmit, make up, the form of the electrical or magnetic signal of processing relatively and otherwise.Verified, on principle, for the common reason of using, sometimes these signals being called position, value, element, symbol, character, term or number etc. is very easily.
But should remember that all these or similar term are relevant with suitable physical quantity, and only are the marks easily that is applied to this tittle.Unless stated otherwise, from above discussion clearly, should be appreciated that, run through specification, the discussion that utilizes term to carry out as " processing " or " calculating " or " determining " or " demonstration " etc. refers to the action and the processing of computer system or similar computing electronics, and memory or register or other the such information stores that similarly is expressed as computer system handled and these data are converted to described computer system or similar calculation element to the data of the physical quantity in the RS that is expressed as computer system (electronics), other data of physical quantity in transmission or the display unit.
The invention still further relates to and be used to carry out apparatus operating as described herein.This equipment can be as requested the special formation of purpose, perhaps, it can comprise the all-purpose computer that is activated selectively or reconfigured by the computer program that is stored in the computer.Such computer program can be stored in the computer-readable recording medium, as comprise the dish of any kind that is not limited to floppy disk, CD, CD-ROM and magneto optical disk etc., read-only memory (ROM), RAM, EPROM, EEPROM, magnetic or optical card, the medium that perhaps is suitable for any kind of store electrons instruction, and each all is coupled to computer system bus.
Processing provided here is not relevant with any concrete computer or other equipment inherently with showing.According to the instruction here, various general-purpose systems can be used with program, perhaps, can prove that making up the more specialized apparatus of carrying out the operation described is very easily.According to following description, the structure that various such systems need will be apparent.In addition, not that present invention is described with reference to any concrete programming language.Should be appreciated that as described herein, various programming languages may be used to realize instruction of the present invention.
More than discuss and only some exemplary embodiments of the present invention is described.According to such discussion, accompanying drawing and claim, it will be apparent to those skilled in the art that and under the situation that does not break away from the spirit and scope of the present invention, to carry out various modifications.
Claims (23)
1. a method comprises the steps:
Keep the use pattern of a plurality of communication ports relevant with the recipient in database, described a plurality of communication ports are associated with at least two communication systems, and described use pattern is associated with recipient's previous activities;
According to the use pattern of from described database, retrieving, from described a plurality of communication ports, select a communication port, get in touch with the recipient so that consider recipient's current active.
2. the method for claim 1 also comprises the steps:
Determine one group of available communication channel from described a plurality of communication ports, wherein, described communication port belongs to described one group of available communication channel.
3. method as claimed in claim 2 also comprises the steps:
The communication service that identification is associated with the recipient, wherein, described one group of available communication channel is based on this communication service.
4. method as claimed in claim 2, wherein, determine that the step of one group of available communication channel comprises:
Detect the state of each communication port in described a plurality of communication port, described state is indicated the availability of each communication port.
5. the method for claim 1 also comprises the steps:
Collect the use pattern that is associated with the recipient from least two communication systems; And
From with the information of the EIS of the related mechanism of recipient inquiry about recipient's current active.
6. method as claimed in claim 5, wherein, select the step of communication port to comprise:
According to described mechanism, from described a plurality of communication ports, determine the first group communication passage;
According to described recipient's preference, from the described first group communication passage, extract the second group communication passage; And
According to described current active and described use pattern, from the described second group communication passage, select described communication port.
7. the method for claim 1 also comprises the steps:
According to selection, the use pattern in the described database to be upgraded, the use pattern that is updated comprises the information of described current active.
8. method as claimed in claim 7, wherein, the use pattern that is updated comprises the trigger mode that obtains from the information of current active.
9. a machine readable media wherein has instruction, and when machine executed instruction, instruction made machine carry out a kind of method, and this method comprises the steps:
The use pattern of a plurality of communication ports relevant with the recipient is remained in the database, and described a plurality of communication ports are relevant with at least two communication systems, and described use pattern is relevant with recipient's previous activities;
According to the use pattern of from described database, retrieving, from described a plurality of communication ports, select a communication port, get in touch with the recipient so that consider recipient's current active.
10. machine readable media as claimed in claim 9 also comprises:
Determine one group of available communication channel from described a plurality of communication ports, wherein, described communication port belongs to described one group of available set communication port.
11. machine readable media as claimed in claim 10 wherein, is describedly determined to comprise:
Based on the described current active identification communication service relevant with the recipient, described communication service comprises described one group of available communication channel.
12. machine readable media as claimed in claim 10 wherein, determines that described one group of available communication channel comprises:
Detect the state of each communication port in described a plurality of communication port, described state is indicated the availability of each communication port.
13. machine readable media as claimed in claim 9 also comprises:
Collect the use pattern relevant from least two communication systems with the recipient; And
From with the information of the EIS of the related mechanism of recipient inquiry about recipient's current active.
14. machine readable media as claimed in claim 13 wherein, selects communication port to comprise:
According to described mechanism, from described a plurality of communication ports, determine the first group communication passage;
According to described recipient's preference, from the described first group communication passage, extract the second group communication passage; And
According to described current active and described use pattern, from the described second group communication passage, select communication port.
15. machine readable media as claimed in claim 9 also comprises:
According to described selection, the use pattern in the described database to be upgraded, the use pattern that is updated comprises the information of described current active.
16. machine readable media as claimed in claim 15, wherein, the use pattern that is updated comprises the trigger mode that obtains from the information of described current active.
17. a data handling system comprises:
Use pattern database, the use pattern of a plurality of communication ports that are used to keep relevant with the recipient, described a plurality of communication ports are relevant with at least two communication systems, and described use pattern is relevant with recipient's previous activities;
The channel to channel adapter module is used for according to the use pattern from described use mode data library searching, selects a communication port from described a plurality of communication ports, gets in touch with the recipient so that consider recipient's current active.
18. system as claimed in claim 17, wherein, described channel to channel adapter detects the state of each communication port in described a plurality of communication port, described state indication available communication channel.
19. system as claimed in claim 17, wherein, described channel to channel adapter module comprises:
The situation detector module is used for according to the arrangement relevant with the recipient, from the EIS of the related mechanism of recipient, determine described recipient's current active.
20. system as claimed in claim 19, wherein, described channel to channel adapter also comprises:
Based on the availability module of situation, be used for current active and the configuration settings relevant with mechanism according to the recipient, filter out available communication channel.
21. system as claimed in claim 20, wherein, described channel to channel adapter also comprises:
Judge engine, be used for selecting communication port according to recipient's preference.
22. system as claimed in claim 21, wherein, the selection that the utilization of described judgement engine is undertaken by described judgement engine is upgraded described use pattern database.
23. system as claimed in claim 17 also comprises:
Subscriber Interface Module SIM is used to receive business configuration and individual Preferences from the user.
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Also Published As
| Publication number | Publication date |
|---|---|
| CN101193165B (en) | 2012-11-14 |
| US7889719B2 (en) | 2011-02-15 |
| US20080123587A1 (en) | 2008-05-29 |
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