CN101039352A - Queuing system for providing mobile value-added service - Google Patents
Queuing system for providing mobile value-added service Download PDFInfo
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- CN101039352A CN101039352A CN 200710087129 CN200710087129A CN101039352A CN 101039352 A CN101039352 A CN 101039352A CN 200710087129 CN200710087129 CN 200710087129 CN 200710087129 A CN200710087129 A CN 200710087129A CN 101039352 A CN101039352 A CN 101039352A
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Abstract
An intelligent queuing system proposed by present invention, on the condition of entirely reserving the queuer functions, utilizes wireless communication technology to provide bran-new wireless increment business to a user and realizes functions of remote number-booking, booking, state inquiring, arrival reminding, etc. All equipments in existing queuing system are retained, only a mobile increment business accessing/treating module is added in background soft wares of the quener to enable the intelligent queuing system to become a provider of the increment business (In this invention, called as queuing SP). The user can use the queuing increment business provided by the queuing SP through short messages, web, Wireless Application Protocol (WAP), in-turn voice reply (IVR), built-in STK cards, etc.
Description
Technical field
The present invention relates to a kind of intelligent queuing device, in particular, relate to a kind of queuing system that the long-range number of ordering, reservation, status poll is provided, then reminds, cancel functions such as the number of ordering.
Background technology
Common queue machine no matter be wired queue machine or wireless queue machine, does not generally provide the long-range number of ordering, reservation, status poll, then reminds, cancels the function of the number of ordering.That is: the user must arrive the service hall in person, gets the printing draft bank on the number of getting machine, waits in line, until the service of calling out the numbers.In actual life, often the user estimates to wait when being discharged to oneself to on-the-spotly finding that just the front has had a lot of people waiting for, to the quitting time, perhaps the user also had other thing the same day, can not wait for so of a specified duration, can only come again, lose time, efficient is low.Leave the service Room after also having many users number of taking temporarily, run errands, just find when returning, his number missing cancelled, have to arrange in numerical order again, and service organization is also by this serious " number of flying " phenomenon puzzlement, because it may cause other clients' discontented and unnecessary dispute.In addition, general queue machine can only distribute neck same day, that sequence number constantly, does not support reservation and cancellation function.
At these problems, the someone proposes the transceiver module of installation note on the management host of queuing system and supports the remote reserved function of note.But this solution has several significant disadvantages, hinders it to transforming by practical product.At first, it has increased the input of hardware, need transform the hardware of existing system, installs short message transceiving module on processing host additional, is used for receiving the reservation note from different telecommunication networks (C net/G net/Personal Handyphone System).This has not only increased the cost of system, and has increased the complexity of system maintenance in the future.Secondly, except will also buying S for system increases the relevant hardware processing module
I M card obtains a phone number.This means that each service hall that queuing system is housed has 1 11 phone number that the note subscription services externally is provided at least.When the user sends the reservation note by mobile phone, Personal Handyphone System etc., must remember 11 phone numbers in the service hall that oneself will be scheduled to, this has increased the difficulty that the user uses.And, this method poor expandability, the long-range number of ordering can only be confined to short message mode, and being difficult to provides other selection to the user.
Summary of the invention
The objective of the invention is to solve the problem of the indeterminable long-range number of ordering in the existing queuing system, reservation, propose a kind of can the long-range number of ordering, reservation, status poll, then remind, cancel the intelligent queue system of the number of ordering.
The intelligent queue system that the present invention proposes is to utilize wireless communication technology, under the prerequisite that keeps the queue machine function fully, provides brand-new WVAS to the user, has realized the long-range number of ordering, reservation, status poll, has then reminded, cancels function such as the number of ordering.Equipment in the existing queuing system will all keep, only need in the daemon software of queue machine, increasing mobile value-added service inserts and processing module, make intelligent queuing machine become value-added service supplier (be called among the present invention: queuing SP) simultaneously, the long-range number of ordering, reservation, status poll are provided, then remind, cancel function such as the number of ordering to the user with the form of value-added service.
This software module is followed mobile value-added service platform and the SP interface specification that each mobile operator formulates, realize with each mobile value-added service platform interconnected by the TCP/IP network, to mobile GSM user, the CDMA user of UNICOM, the GSM user of UNICOM, and Personal Handyphone System (PHS) user provides value-added service, realizes the long-range number of ordering, reservation, status poll, then reminds, cancels the function of the number of ordering.Later on along with the development of communication network, if new communication network, as long as upgrading mobile value-added service process software supports that new interconnection protocol gets final product, can preserve original queuing system hardware input to greatest extent.When the user uses queuing SP value-added service, not only can adopt short message mode, can also adopt online (WEB) or surfing Internet with cell phone (WAP) or modes such as Interaction Voice Response (IVR) or built-in STK card, provide more selection to the user, user-friendly.
Description of drawings
Fig. 1 is that the present invention is the schematic diagram of example with the queuing value-added service that short message mode is provided to the user of China Mobile.
Sms center (SMSC) in 1. mobile networks among the figure, 2. internet short message gateway (ISMG), 3. Service Provisioning Administration Core Environment (DSMP), 4. value-added service supplier (SP), 5. queuing SP.
Embodiment
1 couple of the present invention is further described below in conjunction with accompanying drawing.
In Fig. 1, internet short message gateway (ISMG) (2) is the intermediary's entity between the sms center (SMSC) (1) in service supplier (queuing SP) (5) and the mobile network.Internet short message gateway (ISMG) (2) receives queuing SP (5) and sends to mobile subscriber's information and submit to sms center (SMSC) (1).On the other hand, the information of mobile subscriber's program request queuing SP business will be issued queuing SP (5) by internet short message gateway (ISMG) (2) by sms center (SMSC) (1).
The mobile subscriber uses the long-range flow process of ordering the livery affair of queuing SP to be by note:
1. the user sends short messages to the access code of queuing SP, and short message is dealt into sms center (SMSC) (1);
2. sms center (SMSC) (1) is issued internet short message gateway (ISMG) (2) with message after receiving message;
3. internet short message gateway (ISMG) (2) is issued Service Provisioning Administration Core Environment (DSMP) (3) with message, and DSMP (3) is to user, business and order relation etc. and carry out authentication and business is carried out wholesale price;
Authentication deduct fees by after, internet short message gateway (ISMG) (2) with message issue the queuing SP (5);
5. after queuing SP (5) receives message, generate a queuing sequence number;
6. mobile subscriber of queuing SP (5) structure receives short message (MT message), comprises the queuing sequence number of generation in the content of short message, sends SMS message to internet short message gateway (ISMG) (2);
7. the message of internet short message gateway (ISMG) (2) the queuing SP (5) that will receive is given sms center (SMSC) (1);
8. sms center (SMSC) (1) sends SMS message to the user;
9. the user receives short message, learns the queuing sequence number of oneself;
10. the user arrives the service hall, by the time cry oneself number the time, the phone number that the user uses when the attendant provides the number of ordering, the attendant begins to serve to the user after verifying and passing through.
Be example to provide the queuing value-added service of short message mode above, principle of the present invention has been described to the user of China Mobile.And for the CDMA user of UNICOM, the GSM user of UNICOM, and telecommunications Personal Handyphone System (PHS) user, the principle that the invention provides short message mode queuing value-added service is similar with it, be the agreement difference of when realizing, following, the mobile value-added service platform difference that queuing SP connects.
The mode that queuing SP physical link inserts the mobile value-added service platform has multiple: access via telephone line (DDN, FR etc.), Local Area Network access, VPN(Virtual Private Network), the Internet access etc.Because the value-added service platform of each mobile operator has been realized national network,, all can provide service to the whole country so queuing SP inserts by any point.The user can select by bar program request or customization monthly payment or multiple mode such as free when using the queuing value-added service.The user sends the access code (access code that telecom operators provide) of note to the SP that lines up, and after queuing SP receives the note that the user sends, provides different queuing value-added services according to the content of note to the user.Give an example, will can write note " dinghao Asian Games Village industrial and commercial bank " in the number of ordering of Asian Games Village subbranch of industrial and commercial bank, send note to 95588 such as the CDMA user of UNICOM.After queuing SP received the note that the user sends, the number that will distribute according to industrial and commercial bank Asian Games Village subbranch at that time generated a new queuing sequence number, constructs a receiving short-message of user (MT message), and following short-message sending is informed this sequence number of lining up of user.If a mobile GSM user will inquire about the situation of the current queuing of Zhichunli subbranch of Construction Bank, then can write note " chaxun Zhichunli Construction Bank ", send note to 95533.After queuing SP received the note that the user sends, the number that will distribute according to Construction Bank Zhichunli subbranch was at that time constructed a receiving short-message of user (MT message), and following short-message sending is informed the queuing situation of Zhichunli subbranch of the current Construction Bank of user.
For the user, unified be scheduled to/cancels/querying command, and the easier memory of SP access number sign indicating number of having only 4～6.By the queuing value-added service is provided to the user, the user is obtained conveniently, and bank can collect certain information service expense, for bank has opened up a new approach that increases income.
Claims (6)
1. an intelligent queue system is characterized in that: utilize wireless communication technology, under the prerequisite that keeps the queue machine function fully, provide and the relevant mobile value-added service of lining up to the user.
2. intelligent queue system as claimed in claim 1 is characterized in that: queuing system is that the value-added service supplier (is called among the present invention: queuing SP)
3. intelligent queue system as claimed in claim 1 is characterized in that: when the user used the queuing value-added service that queuing system provides by short message mode, queuing SP provided service according to following steps:
1. the user sends short messages to the access code of queuing SP, and short message arrives sms center (SMSC);
2. sms center (SMSC) is issued internet short message gateway (ISMG) with message after receiving message;
3. internet short message gateway (ISMG) is issued Service Provisioning Administration Core Environment (DSMP) with message, and DSMP is to user, business and order relation etc. and carry out authentication and business is carried out wholesale price;
4. authentication deduct fees by after, internet short message gateway (ISMG) with message issue the queuing SP;
5. after the SP that lines up receives message, generate a queuing sequence number;
6. mobile subscriber of the SP that lines up structure receives short message, comprises the queuing sequence number of generation in the content of short message, sends SMS message to internet short message gateway (ISMG);
7. the message of internet short message gateway (ISMG) the queuing SP that will receive is given sms center (SMSC);
8. sms center (SMSC) sends SMS message to the user;
9. the user receives short message, learns the queuing sequence number of oneself;
10. the user arrives the service hall, by the time cry oneself number the time, the phone number that the user uses when the attendant provides the number of ordering, the attendant begins to serve to the user after verifying and passing through;
4. intelligent queue system as claimed in claim 1, it is characterized in that: the user can send note, also can be by the mode of menu in online (WEB) or surfing Internet with cell phone (WAP) or Interaction Voice Response (IVR) or the operation STK card, the mobile value-added service that uses queuing SP to provide.
5. intelligent queue system as claimed in claim 1 is characterized in that: follow mobile value-added service platform and SP interface specification that each mobile operator formulates, supporting provides the queuing value-added service to the user of different telecommunication networks (C net, G net, Personal Handyphone System).
6. intelligent queue system as claimed in claim 1 is characterized in that: the long-range number of ordering, reservation, status poll are provided, then remind, cancel the number of ordering or the relevant mobile value-added service of other queuings.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200710087129 CN101039352A (en) | 2007-03-22 | 2007-03-22 | Queuing system for providing mobile value-added service |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200710087129 CN101039352A (en) | 2007-03-22 | 2007-03-22 | Queuing system for providing mobile value-added service |
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| Publication Number | Publication Date |
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| CN101039352A true CN101039352A (en) | 2007-09-19 |
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| CN 200710087129 Pending CN101039352A (en) | 2007-03-22 | 2007-03-22 | Queuing system for providing mobile value-added service |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102034291A (en) * | 2009-09-24 | 2011-04-27 | 维鹏信息技术(上海)有限公司 | Queue prompt control method and control device based on mobile terminal |
| CN102196385A (en) * | 2011-05-21 | 2011-09-21 | 李元熙 | Short-message-based reservation and verification system and method |
| CN102780982A (en) * | 2011-05-13 | 2012-11-14 | 中兴通讯股份有限公司 | System and method for processing short message value-added service |
-
2007
- 2007-03-22 CN CN 200710087129 patent/CN101039352A/en active Pending
Cited By (5)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN102034291A (en) * | 2009-09-24 | 2011-04-27 | 维鹏信息技术(上海)有限公司 | Queue prompt control method and control device based on mobile terminal |
| CN102780982A (en) * | 2011-05-13 | 2012-11-14 | 中兴通讯股份有限公司 | System and method for processing short message value-added service |
| WO2012155450A1 (en) * | 2011-05-13 | 2012-11-22 | 中兴通讯股份有限公司 | Processing system and mathod for short message value-added service |
| CN102780982B (en) * | 2011-05-13 | 2016-06-15 | 中兴通讯股份有限公司 | SMS value-added service treatment system and method |
| CN102196385A (en) * | 2011-05-21 | 2011-09-21 | 李元熙 | Short-message-based reservation and verification system and method |
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Open date: 20070919 |