CN100337425C - An information service method and system - Google Patents
An information service method and system Download PDFInfo
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- CN100337425C CN100337425C CNB2003101210776A CN200310121077A CN100337425C CN 100337425 C CN100337425 C CN 100337425C CN B2003101210776 A CNB2003101210776 A CN B2003101210776A CN 200310121077 A CN200310121077 A CN 200310121077A CN 100337425 C CN100337425 C CN 100337425C
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Abstract
The present invention discloses an information service method which can dynamically discover and use information service. The method comprises the steps: firstly, a user submits types of the description of the information service to an information service system; secondly, the information service system determines the types of the information service according to the types of the description of the information service, acquires a use method of the information service corresponding to the types of the information service and a use template, and supplies the use method and the use template to the user; thirdly, the user submits a request for using the information service to the information service system according to the use method of the information service and the use template; fourthly, the information service system acquires and processes the request for using the information service. The present invention also discloses a system for realizing the information service method.
Description
Technical field
The present invention relates to the information service technical field, relate in particular to a kind of method and system of information service, can dynamically find and use information service.
Background technology
Along with development of science and technology, information is more and more important for people's life, and simultaneously, various information services are also more and more, and the user can search and use information service by multiple modes such as internet and mobile Internets.
At present, use the process of an information service mainly to comprise following step: (1) information service provider issues the information service using method of oneself, informs the information service user by certain channel; (2) the information service user submits information service request to according to the information service using method; (3) information service provider sends the information service result notification according to the information service request of receiving.
Yet, in said process, at first, because user's information service using method of providing of acquired information ISP in advance, and the information service provider must be effective before the user submits request to, thereby cause the user can't dynamically find and use information service; Secondly, a plurality of information service providers provide similar information service, and described process can't be according to a plurality of ISPs' of processing such as user preference service result; Once more, different information service providers may use different user interfaces, influences user's professional consistency.
Summary of the invention
The method and system that the purpose of this invention is to provide a kind of information service make the information service user can dynamically find and use information service, dynamically set up the relation between information service user and the information service provider, promote the consistency of information service.
The method of a kind of information service of the present invention may further comprise the steps: (1) user submits to the information service type specification to give information service system; (2) described information service system is determined the information service type according to the information service type specification, obtains with information service type information corresponding service using method and uses masterplate and offer the user; (3) user submits to information service to use request to give described information service system according to this information service using method and use masterplate; (4) described information service system is obtained and process information service use request.
Wherein, described information service type specification can adopt various ways such as literal, image, voice.The method of determining the information service type described in the step (2) can realize by following steps: (a). standardization user's information service type specification generates type and determines request; (b). determine request according to type, obtain user's information service type mapping table, comprise the corresponding relation between information service type specification and the information service type in this information service type mapping table; (c), according to the information service type specification, based on preset rule, retrieve above-mentioned mapping table, the acquired information COS.Preset rule comprises direct character match or uses natural language processing technique to carry out semantic matches in the step (c).It is consistent with using method for similar information service that masterplate is used in described information service, and the information service request masterplate of different-format can be provided according to different type of user interface.Perhaps in the following way: (1), standardization user's information service type specification; (2), obtain user's contextual information and information service strategy etc., above-mentioned information service type specification is submitted to expert's interface, and determines the information service type according to the information of returning from expert's interface, wherein, described expert's interface links to each other with expert system.
In the step (4), described information service system is standardized to it earlier before request is used in the process information service, and judges whether that using request for above-mentioned information service is provided with the request term of validity.If the user uses request for above-mentioned information service and is provided with the request term of validity, the term of validity management of asking is used in then described information service system log-on message service, and described information service system is obtained and process information service use request in the term of validity of this information service use request.
A kind of information service system of the present invention comprises that information service engine, COS determine device, service request management devices, Service Management device, information service agency and result notification device; The information service engine determines that with COS device, service request management devices, Service Management device and result notification device link to each other respectively; Wherein, the information service engine, with user interactions, request is used in information service type specification and the information service be used to receive, standardization processing user submitting to, generate type according to described information service type specification and determine request and submit to COS and determine device, determine that according to COS COS that device returns obtains corresponding information service using method and use template and offer the user; COS is determined device, and the type of receive, the process information service-Engine being submitted to is determined request, and the COS corresponding with the information service type specification returned to described information service engine; The service request management devices receives the information service use request that the information service engine is submitted to, manages its life cycle; The Service Management device, the log-on message of management various types of services; The information service agency links to each other with service request management devices and result notification device, is used for obtaining and process information service use request from described service request management devices; The result notification device is used to receive the service result that information service is acted on behalf of, and provides result notification to the user.
In the present invention, described information service agency also links to each other with the information service provider platform, initiatively obtaining information service uses request or receives information service use request notice, the forwarding information service uses request to give information service provider's platform, and, it is submitted to the result notification device from information service provider's platform acquisition service result.Wherein, described information service agency can obtain request from the service request management devices by active inquiry, signatory mode.Described result notification device is therefrom selected the service result of user preference after the service result that receives the information service agency, and the assessment result notification condition.
After using the method and system of information service of the present invention, at first, the user need not to know in advance or write down the using method of particular type of information service, and only by submitting to the information service type specification just can dynamically find information service, and because described system standardizes to the information service type specification, so user's information service type specification can adopt various ways such as literal, image, voice, can not use limited ability because of business and can't dynamically find and use information service.
Secondly, but the valid period of user or described system set information service request, and information service agency can dynamic registration or activation, so as long as information service in information service request term of validity agency can the process information service request, such as information service agency registration after information service use request has been submitted to, and handle this request, and this processing method is especially effective for the dynamic Service environment, and promptly the user can dynamically use information service.
Once more, the user can be by information service request or information service strategy specified services result's preference rules, and the service result of returning according to a plurality of information services of processing such as above-mentioned preference rules agency by system provided by the invention, the service result of preference is offered the user.
In addition, because information service system of the present invention is as the intermediary between customer group and the information service provider colony, standard the interface between user and native system, native system and the information service provider, make similar information service have the same subscriber interface, thereby promote information service user's consistency service experience effectively.
At last, information service engine, result notification agency by information service system of the present invention, request standardization, result notification adaptation mechanism etc. are used in the information service of various forms, (such as short-message system, multi-media messaging system etc.), make things convenient for the information service provider, realize colourful information service.
Description of drawings
Fig. 1 is the schematic diagram of information service system of the present invention;
Fig. 2 is the core interaction diagrams of information service method of the present invention;
Fig. 3 determines the flow chart of information service type for information service method of the present invention;
Fig. 4 uses obtaining and process chart of request for information service method information service of the present invention.
Embodiment
Further set forth the present invention below in conjunction with accompanying drawing.
With reference to figure 1, a kind of information service system of the present invention comprises that information service engine, COS determine device, service request management devices, Service Management device, information service agency and result notification device.Wherein, the information service engine respectively with COS determine device, service request management devices, Service Management device, and the result notification device link to each other.
Wherein, the information service engine is by various information interaction channels and user interactions, and request is used in information service type specification and the information service be used to receive, standardization processing user submitting to.
COS is determined device, and the type of be used to receive, the process information service-Engine being submitted to is determined request, and return type determines that the result gives the information service engine.
The service request management devices is used to receive the information service use request that the information service engine is submitted to, manages its life cycle.Information service agency can obtain request from the service request management devices by active inquiry, mode such as signatory.
The Service Management device, the log-on message of management various types of services comprises that type determines to act on behalf of relevant information, preference result and select to act on behalf of relevant information, using method, use masterplate, the registered and information service list of relevant information that activates etc.
The result notification device is used to receive the service result that information service is acted on behalf of, and selects the service result of user preference, and the assessment result notification condition provides result notification to the user.
Information service agency links to each other with information service provider platform, service request management devices and result notification device, has following function: (1) initiatively obtains information service and uses request or receive information service and use and ask to notify; (2) the forwarding information service uses request to give information service provider's platform; (3) obtain service result from information service provider's platform, it is submitted to the result notification device.
Described information service agency can dynamic registration or activation, based on the preset rules scheduled for executing, and obtains information service by the request matching stencil and uses request, and its implementation comprises following two kinds:
(1) subscription/distributing information service request of mating based on masterplate;
The information service agency is in callback interface of service request management devices registration, request matching stencil and other satellite informations, and when information service request satisfied the information service request matching stencil, this information service of service request device proactive notification was acted on behalf of;
(2) the active information extraction service request of mating based on masterplate;
Based on information service executing rule (carrying out such as timer-triggered scheduler), the information service agency initiatively uses a request matching stencil to extract the information service request that matches from the service request management devices.
Provide a specific embodiment of masterplate coupling implementation method below, this masterplate coupling implementation method comprises:
(1) use request to change into one group of attribute information service, each Attribute domain is by attribute-name, property value, attribute type and one group of modifier (whether this modifier is used for constrained attributes itself, be necessary such as this attribute) composition; Such as, { attribute-name=" information service sign ", property value=" 10001 ", attribute type=" integer ", match-type (belonging to a kind of modifier)=" forcing coupling " }; The attributes match rule comprises value coupling, two kinds of rules of type matching;
(2) request matching stencil and information service use the matching process of request to be converted into two groups of couplings between the attribute.
Because this information service system makes the realization of information service be independent of concrete information interaction channel the information service use request standardization of various forms, thereby simplified the acquisition process of information service use request; Secondly, result notification device by this information service system, use the processing of request result to be converted to and the concrete corresponding form of information interaction channel information service, make the realization of information service be independent of concrete information interaction channel, simplify the notification procedure that the result is handled in information service.Based on the reason of above-mentioned two aspects, thereby simplify the complexity that information service provider provides information service.
With reference to figure 2, the method for information service of the present invention comprises step:
1, the user submits to the information service type specification to give the information service engine;
2, information service engine normalization information COS is described, and submits to type to determine to ask to determine device to type;
3. type determines that device is according to definite information service type such as registered information service type in user's information service type specification and user related information, the Service Management device, if there is no the type information service, then end process flow process;
4, according to the information service strategy of user and the setting of described information service system, whether the decision of information service engine directly provides the current effective information service to tabulate to the user.If change step 5; Otherwise, change step 7;
5, the information service engine is according to the information service type, from the Service Management device obtain the effective information service of native system tabulation with and using method and use masterplate etc., and according to the different choice mode from described information service tabulation, select information service and provide selected information service using method, use information such as masterplate to the user;
6, the user submits to information service to use request to give the service request management devices, commentaries on classics step 10 according to the using method and the use masterplate of information service; Otherwise, the end process flow process;
7, the information service engine obtains the using method of the type information service and uses masterplate from the Service Management device, and offer the user according to the information service type;
If 8 users propose information service negotiation request according to the using method and the use masterplate of the type information service to the information service engine, change step 9; If the information service engine receives user's information service and uses request, change step 10;
9, request is consulted in the information service of information service engine process user, and result is offered the user, and whether the user determines to submit to information service to use request according to result;
10, request is used in the service of information service engine normalization information, and submits to the service request management devices;
11. the service request management devices judges whether that using request for above-mentioned information service is provided with the request term of validity.If be not provided with, change step 12; Otherwise change step 13;
12, current effective information service agency obtains from the service request management devices and process information service use request;
13, the service request management devices starts the term of validity management that request is used in described information service, the effective information service agency also process information service of obtaining is used and is asked in the term of validity of asking is used in this information service, do not send result notification, end process flow process if do not need by the result notification device;
14, the result notification device receives the service result of information service, and offers the user, the end process flow process.
Wherein, information service type specification described in the step 1 can be various ways such as literal, voice, image, and multiple make can be arranged, below only list wherein two kinds: (1) is found and is searched masterplate tectonic information COS based on a general information service and describe; Such as: a kind of information service is found and is searched masterplate and form by following several: information service masterplate sign, information service type specification, information service provider's type specification etc.; And the description of user profile COS can be " a masterplate numbering: 0001; the information service type: order air ticket; informant's type: airline ", and wherein above-mentioned every description can use the mode of natural language to describe, and the user does not need to remember the title of information specific COS; (2) use the information service type that the natural language mode is described to be needed, need order air ticket such as the user, its information service type specification is as follows: " order air ticket ".
User related information described in the step 3 can comprise user's individuation data, the discovery of information service in the past and search record, information service strategy, contextual information etc. that for the information specific COS, user related information is optional.
Different choice mode described in the step 5 comprises: mode one, the information service strategy set according to user and described information service system etc., the information service engine from described information service tabulation, select one group of information service tabulation with and using method and use masterplate, and offer the user; The information service engine of mode two, described information service system provides current effective information service tabulation and using method thereof to the user, the user therefrom selects an information service, and to the use masterplate of this information service of information service engine requests of described information service system, the information service engine of described information service system offers the user with the use masterplate of this information service.
Information service using method described in the step 7 has been stipulated to use the service of masterplate tectonic information to use the method for request and the related procedure of request processing etc. according to information service.It is consistent with using method for similar information service that masterplate is used in information service, and can provide with it adaptive information service request masterplate according to different type of user interface, such as, if type of user interface is a message system, then the information service request masterplate shows as the plain text form; If type of user interface is a browser, then the information service request masterplate shows as hypertext format.The information specific service can be expanded the general masterplate of such information service; Can comprise information service use machinery of consultation in the using method of above-mentioned information service type and the use masterplate and consult masterplate.
Result described in the step 9 can comprise the information service relevant information of one or more coupling, the user can therefrom select the information specific service, and use masterplate to the information service engine requests of described information service system and the corresponding information service of above-mentioned information service, the information service engine of described information service system will use masterplate and using method to offer the user with the corresponding information service of this information service, according to above-mentioned masterplate and using method, the user submits to information service to use request.
It is multiple that configuration information described in the step 11 service uses the method for the request term of validity to have, below only list wherein several: (1) user uses in the request in the information service of submitting to and is provided with the request term of validity; (2) described information service system is according to user-dependent information service usage policy etc. the request term of validity being set;
In addition, use the restriction that to specify in the request the information service agency in described information service, selected the information specific service broker to handle this request such as user in above-mentioned negotiations process, then this information service use in the request can the appointed information service sign, thereby make only have that information service agency that above-mentioned information service indicates can obtain and request is used in the process information service.
Following mask body is set forth some committed steps in the information service method of the present invention.
With reference to figure 3, among the present invention, the method for described definite information service type comprises:
1, information service engine standardization user's information service type specification generates type and determines request, submits to type and determines device;
2, type determines that device judges whether to exist this user's information service type mapping table, if there is no, changes step 5;
3, type determines that device according to the definite request of type, obtains user's information service type mapping table;
4, according to the information service type specification, based on preset rule, type determines that device retrieves with it corresponding information service type in above-mentioned mapping table; If there is corresponding information service type, think that then the information service type is definite, the end process flow process;
5, type determines that device selects a kind of information service type, and the type of obtaining is correspondingly determined agency and relevant information thereof; Wherein, described type determines that the agency is arranged at type and determines in the device, and for being used for determining the functional module of information service type, the relation between itself and the information service type can be the relation of one-to-many.
6, type determines that device carries out type and determine the agency, and return type determines the result, if the information service type determine, then change step 9;
If 7 exist the more information COS, change step 5;
8, determine the result according to type, type determines that device determines the information service type of optimum Match;
9, upgrade user's information service type mapping table if desired, then type determines that device increases the mapping relations of above-mentioned information service type specification and information service type in user's information service type mapping table; Otherwise, the end process flow process.
Wherein, in the step 1, can use natural language processing technique in described process of normalization, type determines can to comprise in the request information service type specification, user's contextual information information such as (such as user's position and states etc.).
Mapping table described in the step 2 can be set up by following several modes: (1) is set up automatically according to information service type negotiation result in the past; (2) be accustomed to according to own natural semantic description in advance and user's foundation such as contextual information by the user.
The type of information service described in the step 3 mapping table has been preserved the corresponding relation of information service type specification and information service type, wherein said preset rule is the matching process of information service type specification, this matching process has multiple, below only list wherein several: (1) is character match directly; (2) based on the coupling of natural language processing.
In the step 5, if described type determines that agency and information service type are irrelevant, the type specification space that then in described relevant information, comprises the type information service, described type specification space boundary the type specification kind of the type information service, such as the type specification space of ordering ticketing service can be: { " ordering plane ticket ", " order air ticket ", " plane ticket is ordered " } etc.;
Type described in the step 6 determines among the result can the appointed information COS to describe the matching degree with the type information service.Provide matching degree below and determine an embodiment of method, this method comprises: (1) is converted into one group of semanteme naturally with user's information service type specification, and wherein natural semanteme is divided into the semantic and antisense semanteme of synonym again; (2) if the antisense semantic matches of described type specification space and described information service type specification, then the matching degree of this information service type and user's information service type specification is zero; Otherwise, the coupling number of the synonym semanteme of described type specification space and described information service type specification is returned as matching degree.
The implementation method of determining the information service type of optimum Match in the step 8 can adopt following implementation method based on the type matching degree, this method is according to the definite matching degree of acting on behalf of in the result of determination that provides of all types, to determining that with type the corresponding information service type of agency sorts, and determine whether that according to described information service system and user's information service strategy etc. needs information service type consults, determine information service type at last with user's information service type specification optimum Match.Wherein, under the condition that does not require to consult the user, with matching degree greater than zero and the maximum information service type of matching degree as the information service type of optimum Match, perhaps all matching degrees are submitted to expert's interface greater than zero information service list of types and relevant information thereof, and determine according to the information of returning from expert's interface.Wherein, described expert's interface links to each other with expert system.Under the condition that customer requirements is consulted, all matching degrees are submitted to the user greater than zero information service list of types and relevant information thereof, by user's selection information service type correspondingly, perhaps select the information service list of types and the relevant information thereof of one group of best match to submit to the user, by user's selection information service type correspondingly according to the matching degree size.
As another one embodiment of the present invention, the method for described definite information service type also can be in the following way: (1), standardization user's information service type specification; (2), obtain user's contextual information and information service strategy etc., above-mentioned information service type specification is submitted to expert's interface, and determines the information service type according to the information of returning from expert's interface.
Consult Fig. 4, among the present invention, the described method of obtaining with the process information service request comprises:
1, when the information service engine receives information service use request, use request to put into the service request management devices information service;
2, the term of validity management of request is used in the service of service request management devices log-on message, and information service uses the state of request to be set to state of activation;
3, when the information service use asks to be in state of activation, the information service agency can be by initiatively retrieving and contracting and notify two kinds of patterns to obtain information service use request;
4, information service agent processes information service request is given the result notification device of information service system of the present invention according to information service masterplate submission as a result service result correspondingly;
Invalid condition is set up if request is used in 5 information services, and then request is used in service request management devices deletion information service, and sends the life cycle End Event of above-mentioned request to the result notification device;
If it is processed that 6 information services use request not have, then the service request management devices reports the incident that is untreated of asking to the result notification device.
Wherein, described information service agency can dynamic registration or activation, i.e. information service uses request and to exist prior to the information service agency.If be provided with the maximum number of processes restriction of request in the information service request, then the service request management devices will write down each acquisition request operation.In addition, described information service is used the request invalid condition to set up and is meant that it one of meets the following conditions: (1) has arrived or has surpassed the termination time of the information service use request term of validity; (2) the maximum number of processes that has reached setting limits; (3) other constraintss or the constraints combination that is provided with in the request used in information service; (4) constraints or constraints combination in described information service system and user's the information service strategy.
In the present invention, the method for informing result of described information service comprises:
1) the result notification device service result of using request, user's process information service brokers such as information service strategy to return according to information service generates result notification;
2) assessment result notification condition, and when condition satisfies, the transmit operation of trigger message service result notice, the result notification that information service is provided is to the user.
Wherein step 1) can following method realize:
(1) the result notification device judges that information service uses the preference rules that whether has the user in request, user's the information service strategy; If exist, change step (2); Otherwise, finish this sub-process;
(2) the result notification device waits for that the service request management devices sends request life cycle End Event;
(3) when receiving the request life cycle End Event of service request management devices transmission, the result notification device is carried out with the corresponding preference result of information service type and is selected the agency, from the service result that a plurality of information service agencies return, select the result of user preference, generate result notification.
Be example to order air ticket below, specifically set forth the method and system of information service of the present invention.
Information service system of the present invention has been registered a kind of air ticket order service and (has only been registered the type specification space and the relevant information of such information service, but do not register concrete information service provider), its type specification space is as follows: { " ordering air ticket ", " Order ticket for airplane ", " order plane ticket " }, type determines that the agency determines the information service type by the mode of character match; Information service uses masterplate as follows: { " masterplate numbering=0001 ", " starting point=", " terminal point=", " date=", " type of credential=", " passport NO.=", " the request term of validity=", " lowest price preference=" }, the result notification masterplate is as follows: { " flight number=", " provider=", " price=", " contact method=" }.
The method of this information service comprises:
1, the user submits to the information service type specification to give the information service engine of information service system of the present invention by short message, and is as follows: " ordering plane ticket ";
2, type is determined the definite request of type that device process information service-Engine is submitted to, and the return information COS is given the information service engine.The process of determining the information service type is as follows: carry out type and determine the agency, owing to comprised above-mentioned user's information service type specification in the type specification space of air ticket subscribed services, type determines that the result indicates coupling fully, shows that the user need use the air ticket order service;
3, the information service engine obtains the use masterplate and the using method of air ticket order service according to the information service type from the Service Management device, and sends the user by short message (comprising concrete short message types such as short text message, multimedia short message);
4, the user submits to information service to use request to give the information service engine according to above-mentioned use masterplate and using method, for example:
" masterplate numbering=0001 ", " starting point=Shenzhen ", " terminal point=Haikou ", " date=2003-05-01 ",
" type of credential=identity card ", " passport NO.=00001 ", " request the term of validity=1 day ", " lowest price preference=vacation " }
5, be provided with the request term of validity because the user uses request for above-mentioned information service,, and start the management of the request term of validity so the information service engine of information service system of the present invention is submitted to the information service request management devices with above-mentioned request;
6, in the request term of validity, the air ticket order service A of provider registration also activates its information service agency, and the request matching stencil is set is " masterplate numbering=0001 ";
7, described information service agency obtains above-mentioned information service from the information service request management devices and uses request based on aforementioned request matching stencil, and it is transmitted to the air ticket order service A of provider;
8, the A of air ticket order service provider return results is notified as follows:
{ " flight number=ZH001 ", " provider=A ", " price=500 yuan ", " contact method=0755298999 " }
9, the result notification device is distributed to the user with the mode of result notification by short message;
10, in the request term of validity, the air ticket order service B of provider activates its information service agency, and the request matching stencil is set is " masterplate numbering=0001 ";
11, described information service agency obtains above-mentioned information service from the information service request management devices and uses request based on aforementioned request matching stencil, and it is transmitted to the air ticket order service B of provider;
12, to return service result as follows for the B of air ticket order service provider: { " flight number=ZH003 ", " provider=B ", " price=480 yuan ", " contact method=07552980000 " }
13, the result notification device is distributed to the user with the mode of result notification by short message;
14, the term of validity arrives, and this information service uses request deleted;
If user's service uses request to be { " masterplate numbering=0001 " in the said process, " starting point=Shenzhen ", " terminal point=Haikou ", " date=2003-05-01 ", " type of credential=identity card ", " passport NO.=00001 ", " request the term of validity=1 day ", " lowest price preference=true " }, the lowest price preference of the use request that promptly above-mentioned user submits to is true, then above-mentioned steps 9,13 will be substituted by following steps:
(1) the result notification device judges that information service uses the preference rules that whether has the user in request, user's the information service strategy; If exist, change step (2); Otherwise, finish this flow process;
(2) when receiving the request life cycle conclude report of service request management devices, the result notification device is carried out with the corresponding preference result of information service type and is selected the agency, from the service result that a plurality of information service agencies return, select the result of user preference, generate result notification.
Step 14 will be substituted by following steps: when the term of validity arrives, native system is selected the service result of preference according to user's lowest price preference rules, i.e. the service result that provides of the B of information service provider; And send result notification to the user by short message way.
Claims (21)
1, a kind of method of information service is characterized in that may further comprise the steps:
(1) user submits to the information service type specification to give information service system;
(2) described information service system is determined the information service type according to the information service type specification, obtains with information service type information corresponding service using method and uses masterplate and offer the user;
(3) user submits to information service to use request to give described information service system according to this information service using method and use masterplate;
(4) described information service system is obtained and process information service use request.
2, the method for information service as claimed in claim 1, it is characterized in that: in the step (2), described information service system according to the information service type obtain the effective information service of native system tabulation with and using method and use masterplate, and from described information service tabulation, select information service and provide selected information service using method, use masterplate to the user.
3. the method for information service as claimed in claim 2, it is characterized in that: it is consistent with using method for similar information service that masterplate is used in described information service, and adaptive information service request masterplate can be provided with it according to different type of user interface.
4, the method for information service as claimed in claim 1, it is characterized in that: in the step (3), the user can propose information service negotiation request to described information service system according to the using method and the use masterplate of the type information service, request is consulted in the information service of described information service system process user, result is offered the user, and whether the user determines to submit to information service to use request according to result.
5, the method for information service as claimed in claim 1, it is characterized in that: in the step (4), described information service system is standardized to it earlier before request is used in the process information service, and judges whether that using request for above-mentioned information service is provided with the request term of validity.
6, the method for information service as claimed in claim 5, it is characterized in that: use request to be provided with the request term of validity if user or described system are above-mentioned information service, the term of validity management of asking is used in then described information service system log-on message service, and described information service system is obtained and process information service use request in the term of validity of this information service use request.
7, the method for information service as claimed in claim 1, it is characterized in that: described information service type specification can adopt literal, voice and image format, the method of determining the information service type described in the step (2) can realize by following steps: (a). standardization user's information service type specification generates type and determines request; (b). determine request according to type, obtain user's information service type mapping table, comprise the corresponding relation between information service type specification and the information service type in this information service type mapping table; (c), according to the information service type specification, based on preset rule, retrieve above-mentioned mapping table, the acquired information COS.
8, the method for information service as claimed in claim 7 is characterized in that: if described user's information service type mapping table does not exist, then described system carries out type and determines the agency, and return type is determined the result.
9, the method for information service as claimed in claim 8, it is characterized in that: if type determines that the display message COS is determined as a result, and need to upgrade user's information service type mapping table, then in user's information service type mapping table, increase the mapping relations of above-mentioned information service type specification and information service type; Otherwise, the end process flow process.
10, the method for information service as claimed in claim 8, it is characterized in that: if type determines that display type is not determined as a result, and there is the more information COS, then described system carries out the definite agency of corresponding type and return type is determined the result, determine the result according to type then, determine the information service type of optimum Match.
11. the method for information service as claimed in claim 7, it is characterized in that: described information service type mapping table can be according to information service type negotiation result in the past, automatically set up by described system, perhaps be accustomed to according to own natural semantic description in advance and user's contextual information, in described information service system, set up by the user.
12, the method for information service as claimed in claim 7 is characterized in that: preset rule comprises direct character match or uses natural language processing technique to carry out semantic matches in the step (c).
13, the method for information service as claimed in claim 8, it is characterized in that: described type determines among the result can the appointed information COS to describe the matching degree with the type information service, described system sorts to the information service type according to this matching degree, and determine whether that according to described information service system and user's information service strategy needs information service type consults, determine information service type at last with user's information service type specification optimum Match.
14, the method for information service as claimed in claim 1 is characterized in that: the method for determining the information service type described in the step (2) also can realize by following steps: (a). standardization user's information service type specification generates type and determines request; (b). obtain user's contextual information and information service strategy, above-mentioned information service type specification is submitted to expert's interface, and determine the information service type according to the information of returning from expert's interface, wherein, described expert's interface links to each other with expert system.
15, the method for information service as claimed in claim 1,1), it is characterized in that: described obtain and the method for process information service request comprises: when receiving information service when using request, the term of validity management of request is used in described system start-up information service, and information service uses the state of request to be set to state of activation; 2), when information service uses request to be in state of activation, described system can and signatoryly notify two kinds of patterns to obtain and the process information service request by retrieval initiatively, and according to correspondingly information service as a result masterplate submit result notification to.
16, the method for information service as claimed in claim 15, it is characterized in that: invalid condition is set up if request is used in information service, request is used in this information service of then described system-kill, if it is processed that this information service uses request not have, the request of then pointing out in giving user's result notification is untreated.
17, the method for information service as claimed in claim 16,1), described information service system uses request, user's information service strategy to handle the service result that this information service system is returned according to information service, generates result notification it is characterized in that: described method for informing result comprises:; 2), the assessment result notification condition, and when condition satisfies, the transmit operation of trigger message service result notice, the result notification that information service is provided is to the user.
18. an information service system is characterized in that comprising that information service engine, COS determine device, service request management devices, Service Management device, information service agency and result notification device; The information service engine determines that with COS device, service request management devices, Service Management device and result notification device link to each other respectively; Wherein,
The information service engine, with user interactions, request is used in information service type specification and the information service be used to receive, standardization processing user submitting to, generate type according to described information service type specification and determine request and submit to COS and determine device, determine that according to COS COS that device returns obtains corresponding information service using method and use template and offer the user;
COS is determined device, and the type of receive, the process information service-Engine being submitted to is determined request, and the COS corresponding with the information service type specification returned to described information service engine;
The service request management devices receives the information service use request that the information service engine is submitted to, manages its life cycle;
The Service Management device is used to manage the log-on message of various types of services;
The information service agency links to each other with service request management devices and result notification device, is used for obtaining and process information service use request from described service request management devices;
The result notification device is used to receive the service result that information service is acted on behalf of, and provides result notification to the user.
19, information service system as claimed in claim 18, it is characterized in that: described information service agency also links to each other with the information service provider platform, initiatively obtaining information service uses request or receives information service use request notice, the forwarding information service uses request to give information service provider's platform, and, it is submitted to the result notification device from information service provider's platform acquisition service result.
20. information service system as claimed in claim 19 is characterized in that: described information service agency can obtain request from the service request management devices by active inquiry, signatory mode.
21. as claim 18 or 20 described information service systems, it is characterized in that: described result notification device is therefrom selected the service result of user preference after the service result that receives the information service agency, and the assessment result notification condition.
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| CNB2003101210776A CN100337425C (en) | 2003-12-24 | 2003-12-24 | An information service method and system |
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| CNB2003101210776A CN100337425C (en) | 2003-12-24 | 2003-12-24 | An information service method and system |
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| CN107085793A (en) * | 2017-04-20 | 2017-08-22 | 桂林电子科技大学 | The internuncial machinery of consultation of introducing based on rebound strength curve programming |
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| Publication number | Priority date | Publication date | Assignee | Title |
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| FI119137B (en) | 2005-02-22 | 2008-07-31 | Iprbox Oy | Communication system and personal communication proxy |
| CN101094126B (en) * | 2006-06-19 | 2012-06-06 | 华为技术有限公司 | Method and system for transferring individualized content, and content transmission server |
| CN106920016B (en) * | 2015-12-24 | 2022-12-02 | 罗伯特·博世有限公司 | Service scheduling system and method thereof |
| CN111488446B (en) * | 2020-04-14 | 2021-10-15 | 湖北亿咖通科技有限公司 | Vehicle-mounted voice conversation method, computer storage medium and electronic equipment |
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| WO2002061620A1 (en) * | 2001-01-29 | 2002-08-08 | Sony Computer Entertainment Inc. | System for providing information converted in response to search request |
| WO2003024053A2 (en) * | 2001-09-13 | 2003-03-20 | International Business Machines Corporation | Method and system for delivering dynamic information in a network |
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| WO2002061620A1 (en) * | 2001-01-29 | 2002-08-08 | Sony Computer Entertainment Inc. | System for providing information converted in response to search request |
| WO2003024053A2 (en) * | 2001-09-13 | 2003-03-20 | International Business Machines Corporation | Method and system for delivering dynamic information in a network |
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| CN107085793A (en) * | 2017-04-20 | 2017-08-22 | 桂林电子科技大学 | The internuncial machinery of consultation of introducing based on rebound strength curve programming |
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