AU662678B2 - Greeting and schedule integration arrangement - Google Patents

Greeting and schedule integration arrangement Download PDF

Info

Publication number
AU662678B2
AU662678B2 AU59360/94A AU5936094A AU662678B2 AU 662678 B2 AU662678 B2 AU 662678B2 AU 59360/94 A AU59360/94 A AU 59360/94A AU 5936094 A AU5936094 A AU 5936094A AU 662678 B2 AU662678 B2 AU 662678B2
Authority
AU
Australia
Prior art keywords
called party
schedule
information
message
time period
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Ceased
Application number
AU59360/94A
Other versions
AU5936094A (en
Inventor
Robert Michael Klein
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Publication of AU5936094A publication Critical patent/AU5936094A/en
Application granted granted Critical
Publication of AU662678B2 publication Critical patent/AU662678B2/en
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/432—Arrangements for calling a subscriber at a specific time, e.g. morning call service
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2072—Schedules, e.g. personal calendars
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/14—Special services or facilities with services dependent on location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2242/00—Special services or facilities
    • H04M2242/22—Automatic class or number identification arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42025—Calling or Called party identification service
    • H04M3/42085—Called party identification service
    • H04M3/42093—Notifying the calling party of information on the called or connected party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53366—Message disposing or creating aspects
    • H04M3/53383—Message registering commands or announcements; Greetings

Description

I
-1- GREETING AND SCHEDULE INTEGRATION ARRANGEMENT This invention relates generally to telecommunications, and particularly to messaging arrangements and methods, such as voice messaging arrangements and methods.
Voice messaging systems, such as the AT&T Audix® system, typically allow a service subscriber to record one or more messages, referred to as personal greetings, for presentation to callers who are attempting to reach the subscriber, immediately upon a caller becoming connected to the voice messaging system.
Many subscribers like to use the personal greeting mechanism as a way to provide information about their whereabouts during the day. The rersonal ireeting can then be used by the caller to locate the subscriber, for emergency communications or interactions. Alternatively, the personal greeting informs the caller when and where the subscriber will be available for normal contact. But a subscriber's schedule may be such that the personal greeting may need to be changed several times during a day, according to the subscriber's changing schedule. It is very cumbersome and inconvenient to require that the subscriber manually re-record and administer a new personal greeting with such frequency.
According to a first aspect of this invention an apparatus comprises a messaging system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a calling party; an automatic source of called-party schedule information indicating time periods and schedule entries of the called party for the indicated time periods; and processing means responsive to a schedule entry for a time period in the called-party schedule information obtained from the automatic 25 source, for automatically generating a personal greeting for the called party, for use by the messaging system during the time period, from the "called-party" schedule infirmation obtained from the automatic source; the messaging system being responsive to the generating by storing the generated personal greeting, and further responsive to calls during the time period by retrieving and presenting the stored said 30 personal greeting to calling parties who call during the time period.
According to a second aspect of this invention an apparatus for use with ea messaging system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the L stored greeting to a calling party, and further for use with an automatic source of S' A 35 called-party schedule information indicating time periods and schedule entries of the la called party for the indicated time periods, comprises processing means responsive to a schedule entry for a time period in the called-party schedule information obtained from the automatic source, for automatically generating a personal greeting for the called party for use by the messaging system during the time period, from the called-party schedule information obtained from the automatic source; and means for automatically conveying the generated personal greeting to the messaging system for storage, and for subsequent retrieval and presentation of the stored said personal greeting by the messaging system to calling parties w"o call during the time period.
According to a third aspect of this invention an apparatus comprises a telecommunications system that retrieves and presents a called party's stored message to a calling party who is trying to contact the called party through the telecommunications system; a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods; processing means responsive to information contained in the database that defines a schedule entry for a time period in the schedule of the called party, for automatically generating a message of the called party from the information contained in the database; and means for automatically causing the telecommunications system to store the automatically generated message of the called party; the telecommunications system being responsive to calling parties who try to contact the called party during the time period by retrieving and presenting the stored generated message of the called party to said calling parties.
According to a fourth aspect of this invention an apparatus for use with a telecommunications system that retrieves and presents a called party's stored 25 message to a calling party who is trying to contact the called party through the telecommunici tions system, and further for use with a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods, comprises processing means responsive to information contained in the database that defires a :30 schedule entry for a time period in the schedule of the called party, for automatically generating a message of the caled party from the information contained in the database; and means for automatically causing the telecommunications system to store the automatically generated message of the called party for subsequent retrieval S"and presentation of the stored said message by the telecommunications system to calling parties who try to contact the called party during the time period.
J lb- According to a fifth aspect of this invention a method of providing a called party's personal greeting to a messaging system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a calling party, comprises the steps of automatically obtaining called-party schedule information from an automatic source of called-party schedule information indicating time periods and schedule entries of the called party for the indicated time periods; in response to a schedule entry for a time period in the called-party schedule information obtained from the automatic source, automatically generating a personal greeting for the called party from the obtained called-party schedule information; and automatically conveying the generated personal greeting to the messaging system; the messaging system being responsive to the conveying by storing the generated personal greeting as the called party's personal greeting; and the messaging system further being responsive to calls during the time period by retrieving and presenting the stored said personal greeting to calling parties who call during the time period.
According to a sixth aspect of this invention a method of providing a called party's message to a telecommunications system that retrieves and presents a called party's stored mess.ge to a calling party who is trying to contact the called party through the telecommundcations system, comprises the steps of automatically obtaining, from a database, information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods; in response to information obtained from the database that defines a schedule entry for a time period in the schedule of the called party, automatically generating a message of the called party from the obtained information; 25 automatically causing the telecommunications system to store the automatically i: :generated message of the called party; and in response to calling parties trying to contact the called party during the time period, the telecommunications system retrieving and presenting the stored generated message of the called party to said calling parties.
Illustratively, there is provided an arrangement for the automated generation and management of a subscriber's personal greeting based upon information contained in the subscriber's electronic schedule database (eg., appointments schedule file, calendar database). Such databases are often already oooo• Smaintained by subscribers for use with one of the many popular and commerciallyavailable calendar-tool application programs. The arrangement accesses the schedule information in the database and uses text-to-speech conversion facilities to 1c generate a personal greeting for the subscriber from this information. The arrangement further periodically re-accesses the schedule information to detect changes therein and uses the information to generate a new, updated, personal greeting for the subscriber.
Generally, there is provided an arrangement that integrates an automatic source of user schedule information, such as a user schedule database, with a messaging system having a user personal-greeting capability. The arrangement, illustratively implemented in a processing apparatus such as a computer, automatically generates a user personal greeting from user *oo
_J
-2schedule information obtained from the automatic source. The generated personal greeting is automatically installed in the messaging system, for use of the personal greeting on behalf of the user by the messaging system. Further, such an arrangement may be employed in any telecommunications system that presents a user's message to a party who is trying to contact the user through the telecommunications system. The arrangement automatically generates the user's message from the user's schedule information contained in a database. The arrangement then automatically causes the telecommunications system to conventionally present the automatically-generated message.
By administering creating, removing, changing-- the user's personal greeting based on the user's schedule information, callers who are attempting to reach the user are given up-to-date and accurate information about the present whereabouts of the user. Preferably, the user is given control over the amount of detail presented in the greeting. Yet, generating the personal greeting automatically frees the user from the cumbersome and inconvenient necessity of personally, manually, administering and re-recording the personal greeting at every change in the user's schedule.
These and other advantages and features of the invention will become more apparent from the following description of an illustrative embodiment of the invention considered together with the drawings, in which: FIG. 1 is a block diagram of a telecommunications system embodying an illustrative example of the invention; FIG. 2 is a flow diagram of a personal greeting installation function of the message system of the telecommunications system of FIG. 1; FIG. 3 is a flow diagram of a personal greeting presentation function of the message system of the telecommunications system of FIG. 1; FIG. 4 is a flow diagram of a personal greeting generation function of the computer of the telecommunications system of FIG. 1; and FIG. 5 is a block diagram of a schedule database of the computer of the telecommunications system of FIG. 1 and an example of personal greetings generated therefrom by the function of FIG. 4.
Detailed Description FIG. 1 shows an llustrative telecommunications system. It comprises 35 user telephone terminals 29 connected by a private branch exchange switch (PBX) 24 to a message system 1000. Message system 1000 typically provides n.
I -3messaging services on a subscription basis. Hence. users thereof will be referred to hereinbelow as subscribers. Message system 1000 stores voice messages for subscribers in a mass storage 12, such as a disk, operating under control of a controller 10. Terminals 29 access message system 1000 through PBX 24 over phone lines 1004 and a voice interface 34 that interfaces phone lines 1004 to the internal circuits and functions of message system 1000, to store the messages in system 1000 and to retrieve the messages from system 1000. Message system 1000 is illustratively the AT&T Ovation multimedia communication system, or an AT&T voice-mail system of the type disclosed in the application of G. R. Brunson and S' 10 R. D. Reeder entitled "Adjunct PrQcessor Embedded in a Switching System", serial NrO Uot. 6-?6c) o.5,3 5 o number 07/826,345, filed January 27, 1992,r in the application of G. R. Brunson S" entitled "Modular Adjunct Processor", serial number 07/919,674, filed July 27, 1992, oo^ u£ otae e-3 c 3D9,r <-I L both of which are assigned to the sarr. assignee as this application. Alternatively, portion 1 of the system of FIG. 1 which includes terminals 29, PBX 24, and message system 1000, is illustratively the store-and-forward system disclosed in U.S. Patent No. 5,008,926, which is hereby incorporated herein by reference.
Message system 1000 is connected by a local area network (LAN) 1001 to a computer 1002. LAN 1001 is interfaced to the internal circuits and functions of message system 1000 by a LAN interface 84, in a conventional manner such as is 20 disclosed in the above-referenced Patent No. 5,008,926. Data transfers between *computer 1002 and message system 1000 over LAN 1001 are performed by means of an applications programmer interface (API) program communicating by means of a utility such as transfer control protocol/Internet protocol (TCIP/IP) remote procedure call (RPC) server function using LAN interface 84.
The operations of control 10 engaged in with respect to a subscriber's personal greeting are conventional and are merely summarized in FIGS. 2-3.
Conventionally, voice interface 34 interacts with the subscriber to record a message that serves as a personal greeting, and then conveys the electronic file containing the greeting to control 10. Control 10 receives the file, at step 200, and uses it to install the subscriber's personal greeting in that subscriber's personal mailbox in mass storage 12, at step 202. Control 1U then exits, at step 204. When the subscriber calls system 1000 to review his or her multiple personal greetings, or when a call for the subscriber is directed to system 1000 and one of the subscriber's personal greetings is activated, voice interface 34 requests the subscriber's activated personal greeting.
Control 10 receives this request, at step 300, and in response retrieves the personal greeting from the subscriber's mailbox in mass storage 12 and presents it to voice -4interface 34 for play-back to the caller, at step 302. Control 10 then exits, at step 304.
Computer 1002 includes an automatic source of a subscriber's schedule information, such as a schedule database 1007 which contains the subscriber's schedule information in electronic form. Schedule database 1007 may be just an ASCII file of appointment information that is created by the subscriber and that is selectively editable by an on-line editor. Preferably, however, schedule database 1007 is a calendar database that is associated with and created by a conventional calendar program 1006 of the subscriber. Examples of conventional calendar programs include Calendar-Manager software tool of Sun Microsystems, and Schedule+ calendaring and scheduling software of Microsoft Corporation. An example of such a database is shown in FIG. 5. Schedule database 1007 includes entries 501 carrying information fields such as date 502, time 503, activity 504, duration 505, location 506, and a flag 507 Indicating whether the corresponding entry's information is public or private.
Cbmputer 1002 further includes a function, illustratively implemented as a process 1005, that uses information contained in a subscriber's schedule database 1007 to create a personal greeting for the subscriber for use by message system 1000. The program of process 1005 is stored in a memory of computer 1002 and is executed therefrom by a processing unit of computer 1002, as is conventional for processes. The functionality of process 1005 is flowcharted in FIG. 4. When execution of process 1005 is commenced, at step 400, process 1005 first obtains an indication of present date and time from computer 1002, at step 401. Process 1005 then accesses information for the present date and time in schedule database 1007 of subscriber X who is served by process 1005, at step 402. If there is no entry 501 for the present time in schedule database 1007, or if the entry 501 fer, the present time is blank, as determined at step 404, process 1005 instructs message system 1000 to use a default greeting (a generic, non-specific, form of a personal greeting) for subscriber X, at step 408.
Illustratively, the default greeting is as folows: "Hello, you have reached the mailbox of X. I'm not available right now. Please leave a message after the tone." If there is a non-blank entry 501 in schedule database 1007 for the present time, as determined at step 404, process 1005 checks whether private flag 507 of that entry 501 is set, at step 406. If flag 507 is set, indicating that the information in that entry 501 is private, process 1005 instructs message system 1000 to use the default greeting for subscriber X, at step 408. If flag 507 is not set, process 1005 uses the information contained in the entry 501 for the present time to generate a corresponding present-time personal greeting for subscriber X, at step 410. Process 1005 creates the greeting as an electronic file in voicable form, PCM or CELP, using conventional text-to-speech conversion technology.
Illustratively, process 1005 may employ the services of a Creative Labs' Sound Blaster text-to-speech board and application software for this purpose. Illustratively, the form of the personal greeting is as follows: "Hello. You have reached the mailbox of X. I'm at activity in location until duration. Please leave a message after the tone." The underlined terms in the message are variables for whica process 1005 10 substitutes information based on contents of the corresponding fields of the entry 501 for the present time. An illustrative example of such a personal greeting is shown in FIG. 0 Following step 407 or 410, process 1005 saves either a full copy of the generated greeting or a copy of the variable information contained therein, at step 412, and conveys the greeting to message system 1000 via LAN 1001 for installation as the present "active" greeting, at step 414. Message system 1000 responds thereto by installing the received greeting as the "active" personal greeting, in the manner shown in FIG. 2. Message system 1000 then presents this greeting to callers who are trying to reach subscriber X, in the manner shown in FIG. 3, until 20 the greeting is replaced by a new personal greeting.
Following step 414, process 1005 that is serving a single subscriber goes to sleep for a predetermined period of time, at step 416. Alternatively, if process 1005 is serving a pluralihy of subscribers, process 1005 repeats steps 401- 414 for each served subscriber prior to going to sleep at step 416. The sleep period is an administrable function, programmed either by the subscriber or by an administrator of computer 1002. The period of sleep is normally dictated by the granularity of the schedule information in schedule database 1007. In other words, if schedule database 1007 may contain a different entry 501 for each 5-minute period, process 1005 will sleep for 5 minutes, but if schedule database 1007 may contain a different entry 501 only for each 30-minute period, process 1005 will sleep for minutes.
When the sleep period expires, process 1005 is awakened by computer 1002, at step 418. Process 1005 again obtains an indication of presemn date and time from computer 1002, at step 419, and then accesses information for the present time in schedule database 1007 of subscriber X who is served by process 1005, at step 420. Process 1005 then compares the accessed information I with the information that it had saved for subscriber X at step 412, at step 422. If the comparison indicates, at step 124, that no change in the personal greeting is required because the old personal greeting is still timely, process 1005 merely returns to sleep at step 416. If it is determined at step 424 that a new personal greeting is required, proces' 1)05 returns to step 404 to generate the new greeting.
Alternatively, if process 1005 is serving a plurality of subscribers, process 1005 repeats steps 419-424 and, if needed, steps 404-414, for each served subscriber, prior to returning to sleep at step 416.
Of course, various changes and modifications to the illustrative embodiment described above will be apparent to those skilled in the art. For example, instead of using text-to-speech conversion facilities, the greeting generation process may include a database of recorded speech fragments which it may assemble in strings to form the personal greetings. Also, the personal greeting need not be generated merely as a function of the schedule information, but may be generated as a function of a matrix of additional types of information, such as the location or identity of the caller, a caller-provided access code, time-of-day, weekday/weekend, etc. The capability of the invention may also be integrated with other tools and capabilities, setting off an alarm to notify the subsriber that it is time for a scheduled appointment. Furthermore, the generated personal greeting message may also indicate when the subscriber will be available, "Hello, you have reached the voice mailbox of X. Presently, I am at place until time. I will be available at this extension from time until time and from time until time." The information is derived from an analysis of the schedule data.
0 e: So eeee 4 ***ee *e *e

Claims (17)

1. An apparatus comprising: a messaging system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a calling party; an automatic source of called-party schedule information indicating time periods and schedule entries of the called party for the indicated time periods; and processing means responsive to a schedule entry for a time period in the called-party schedule information obtained from the automatic source, for S**'ID automatically generating a personal greeting for the called party, for use by the messaging system during the time period, from the called-party schedule information obtained from the automatic source; gnthe messaging system being responsive to the generating by storing the S' generated personal greeting, and further responsive to calls during the time period by .15 retrieving and presenting the stored said personal greeting to calling parties who call during the time period.
2. The appara.us of claim 1 further comprising: means for automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period. 120 3. An apparatus for use with a messaging system having a personal ee.. greeting capability iuch that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a callingparty, and further for use with an automatic source of called-party schedule information indicating time periods and schedule entries of the called party for the indicated time 25 eriods, comprising: processing means responsive to a schedule entry "or a time period in the called-party schedule information obtained from the automatic source, for automatically generating a personal greeting for the called party for use by the messaging system during the time period, from the called-party schedule information -8- obtained from the automatic source; and means for automatically conveying the generated personal greeting to the messaging system for storage, and for subsequent retrieval and presentation of the stored said personal greeting by the messaging system to calling parties who call during the time period.
4. The apparatus of claim 3 wherein: the means for automatically conveying comprise means for automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period.
5. An apparatus comprising: a telecommunications system that retrieves and presents a called party's stored message to a calling party who is trying to contact the called party through the telecommunications system; a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods; processing means responsive to information contained in the database that defines a schedule entry for a time period in the schedule of the called party, for automatically generating ai message of the called party from the information contained in the database; and means for automatically causing the telecommunications system to store the automatically generated message of the called party; t the telecommunications system being responsive to calling parties who try to contact the called party during the time period by retrieving and presenting the stored generated message of the called party to said calling parties.
6. The apparatus of claim 5 wherein the telecommunications system comprises a messaging system; and the generated message of the called party comprises a personal greeting of th.e called party. S 30 7. The apparatus of claim 5 wherein: the processing means comprise €,01 -9- means for periodically obtaining from the database any information that defines the called party's schedule for a present time period, means responsive to obtaining no information that defines the called party's schedule for the present time period, for automatically generating a default message, and means responsive to obtaining information that defines the called party's schedule for the present time period, for automatically generating a presellt message including the obtained information; and the means for causing comprise means for automatically causing the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time period.
8. The apparatus of claim 7 wherein: the means for automatically generating a present message comprise means responsive to obtaining information that defines the called party's sc.ledule for the present time ;period, for determining whether the obtained information is designated as private to the called party, means responsive to a determination that the obtained information is 20 designated as private, for automatically generating the default message, and *"means responsive to a determination that the obtained information is not designated as private, for automatically generating the present message including the obtained information. The apparatus of claim 5 wherein: "25 the processing means comprise means for periodically obtaining from the database any information that defines thie called party's schedule for a present time period, S: means responsive to each periodic obtainment, for anal'zing any obtained information to determine whether a message of the called party that is being 30 presented by the telecommunications system should change, means responsive to both a determination that the message of the called party that is being presented by the telecommunications system should change and obtaining no information that defines the called party's schedule for the 10 present time period, for automatically generating a default message, means responsive to both a determination that the message of the called party that is being presented by the telecommunications system should change and obtaining information that defines the called party's schedule for the present time period, for automatically generating a present message including the obtained information; and the means for automatically causing comprise means responsive to each generating of a default or present message, for causing the communications system to store, and then to retrieve and present the generated default or present message to said calling parties who try to contact the called party during the present time period. An apparatus for use with a telecommunications system that retrieves and presents a called party's stored message to a calling party who is trying to contact the called party through the telecommunications system, and further for use with a database containing information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods, comprising: processing means responsive to information contained in the database that defines a schedule entry for a time period in the schedule of the called party, for automatically generating a message of the called party from the information :o contained in the database; and means for automatically causing the telecommunications system to store the automatically generated message of the called party for subsequent retrieval and presentation of the stored said message by the telecommunications system to calling S 25 parties who try to contact the called party during the time period.
11. The apparatus of claim 10 wherein: the processing means comprise 000 means for periodically obtaining from the database any information that o0•• S defines the called party's schedule for a present time period, S" 30 means responsive to obtaining no information that defines the called ••ooo S• party's schedule for the present time period, for automatically generating a default message, and t- i I i 11 means responsive to obtaining information that defines the called party's schedule for the present time period, for automatically generating a present message including the obtained information; and the means for causing comprise means for automatically causing the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time period.
12. The apparatus of claim 11 wherein: the means for automatically generating a present message including the obtained information comprise means responsive to obtaining information that defines the called party's schedule for the present time period, for determining whether the obtained information is designated as private to the called party, means responsive to a determination that the obtained information is designated as private, for automatically generating the default message, and means responsive to a determination that the obtained information is not designated as private, for automatically generating the present message including the obtained information.
13. The apparatus of claim 10 wherein: "the processing means comprise *1 i.°°omeans for periodically obtaining from the database any information that defines the called party's schedule for a present time period, s means responsive to each periodic obtainment, for analyzing any S 25 obtained information to determine whether a message of the called party that is being presented by the telecommunications system should change, means responsive to both a determination that the message of the called party thal is being presented by the telecommunications system should change and obtaining no information that defines the called party's schedule for the 30 present time period, for automatically generating a default message, means responsive to both a determination that the called party's message that is being presented by the telecommunications system should change and obtaining information that defines the called party's schedule for the present 12 time period, for automatically generating a present message including the obtained information; and the means for automatically causing comprise means responsive to each generating of a default or present message, for causing the communications system to store, and then to retrieve and present the generated default or present mesage to said calling parties who try to contact the called party during the present time period.
14. A method of providing a called party's personal greeting to a messagin system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a calling party, comprising the steps of: automatically obtaining called-party schedule information from an automatic source of called-party schedule information indicating time periods and schedule entries of the called party for the indicated time periods; in response to a schedule entry for a time period in the called-party schedule information obtained from the automatic source, automatically generating a personal greeting for the called party from the obtained called-party schedule information; and automatically conveying the generated personal greeting to the messaging system; .i the messaging system being responsive to the conveying by storing the generated personal greeting as the called party's personal greeting; and the messaging system further being responsive to calls during the time period by retrieving and presenting the stored said personal greeting to calling 25 parties who call during the time period. The method of claim 14-wherein the step of automatically conveying comprises the step of automatically installing the generated personal greeting in the messaging system for use by the messaging system throughout the time period.
16. A method of providing a called party's message to a telecommunications system that retrieves and presents a called party's stored message to a calling party who is trying to contact the called party through the telecommunications system, comprising the steps of: 13 automatically obtaining, from a database, information that defines a schedule of the called party by indicating time periods and schedule entries of the called party for the indicated time periods; in response to information obtained from the database that defines a schedule entri for a time period in the schedule of the called party, automatically generating a message of the called party from the obtained information; automatically causing the telecommunications system to store the automatically generated message of the called party; and in response to calling parties trying to contact the called party during the time period, the telecommunications system retrieving and presenting the stored generated message of the called party to said calling parties.
17. The method of claim 16 wherein the telecommunications system comprises a messaging system, and the generated message of the called party comprises a personal greeting of the called party.
18. The method of claim 16 wherein: the step of obtaining information comprises the step of periodically obtaining from the database any information that defines the called party's schedule for a present time period; 20 the step of automatically generating comprises the steps of -in response to obtaining no information that defines the called party's schedule for the present time period, automatically generating a default message, and in response to obtaining information that defines the called party's schedule for the present time period, automatically generating a present message 25 including the obtained information; and the step of automatically causing comprises the step of automatically causing the telecommunications system to store, and then to retrieve and present the automatically generated default or present message to said calling parties who try to contact the called party during the present time period.
19. The method of claim 18 wherein: the step of automatically generating a present message including the obtained information comprises the steps of °,1 14 in response to obtaining information that defines the called party's schedule for the present time period, determining whethe- the obtained information is designated as private to the called party, in response to a determination that the obtained information is designated as pAivate, automatically generating the default message, and in response to a determination that the obtained information is not designated as private, automatically generating the present message including the obtained information. The method of claim 16 wherein: the step of obtaining information comprises the steps of obtaining from the database any information that defines the called party's schedule for a present time period, and periodically repeating the step of obtaining from the database any information that defines the called party's schedule for a present time period; the step of automatically generating comprises the steps of in response to each step of obtaining from the database any information that defines the called party's schedule for a present time period, analyzing any obtained information to determine whether a message of the called party that is being presented by the telecommunications system should change, in response to both a determination that the message of the called party that is being presented by the telecommunications system should change and obtaining no information that defines the called party's schedule for the present time period, automatically generating a default message, in response to both a determination that the message of the called ooee• party that is being presented by the telecommunications system should change and obtaining information that defines the called party's schedule for the present time period, automatically generating a present message including the obtained information; and the step of automatically causing comprises the step of in response to each step of generating, causing the telecommunications system to store, and then to retrieve and present the generated default or present message to said calling parties who try to contact the called party during the present time period.
21. A telecommunications apparatus substantially as hereinbefore described with reference to the accompanying drawings.
22. A method of providing a called party's personal greeting to a messaging system having a personal greeting capability such that the messaging system stores a greeting selected by a called party, and retrieves and presents the stored greeting to a calling party substantially as hereinbefore described with reference to the accompanying drawings.
23. A method of providing a called party's message to a telecommunications system that retrieves and presents a called party's stored message to a calling party who is trying to contact the called party through the telecommunications system substantially as hereinbefore described with reference to the accompanying drawings. DATED this Fifteenth Day of November 1994 American Telephcne and Telegraph Company Patent Attorneys for the Applicant SPRUSON FERGUSON t (n:\libo]00224:rhk Abstract GREETING AND SCHEDULE INTEGRATION ARRANGEMENT An arrangement (1005) that automatically generates and manages a subscriber's personal greeting for a voice message system (1000), based upon information contained in the subscriber's electronic schedule database (1007), such as a calendar manager program's database, stored in a computer (1002). The arrangement, implemented as a process on the computer, periodically converts information for the present time that is stored in the schedule database (1007) into a voicable greeting, using text-to-speech conversation facilities, and sends the greeting 10 to the voice message system (1000) for conventional use. Figure 1. 6 o S *oo oo• I I--
AU59360/94A 1993-04-22 1994-04-08 Greeting and schedule integration arrangement Ceased AU662678B2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US051920 1993-04-22
US08/051,920 US5434908A (en) 1993-04-22 1993-04-22 Greeting and schedule integration arrangement

Publications (2)

Publication Number Publication Date
AU5936094A AU5936094A (en) 1994-10-27
AU662678B2 true AU662678B2 (en) 1995-09-07

Family

ID=21974200

Family Applications (1)

Application Number Title Priority Date Filing Date
AU59360/94A Ceased AU662678B2 (en) 1993-04-22 1994-04-08 Greeting and schedule integration arrangement

Country Status (5)

Country Link
US (1) US5434908A (en)
EP (1) EP0621715A1 (en)
JP (1) JPH06334762A (en)
AU (1) AU662678B2 (en)
CA (1) CA2114561C (en)

Families Citing this family (119)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FI95525C (en) * 1993-11-09 1996-02-12 Icl Data Oy Information system for telephone exchange
US5862209A (en) * 1995-02-21 1999-01-19 At&T Corp Method for providing caller directive announcements in a personal communication system
US5754627A (en) * 1995-06-07 1998-05-19 Mitel Corporation Method and apparatus for managing calls using a soft call park
KR0177095B1 (en) * 1995-07-14 1999-05-15 김광호 Memorable date message management for a telephone
US5787162A (en) * 1995-09-18 1998-07-28 At&T Corp. Apparatus and method for scheduling urgent communication sessions
EP0769866A3 (en) * 1995-10-19 2001-02-07 Ncr International Inc. Automated voice mail/answering machine greeting system
FI101661B1 (en) 1996-01-08 1998-07-31 Nokia Mobile Phones Ltd Activate the phone's own answering machine according to the caller's number
US5771273A (en) * 1996-02-05 1998-06-23 Bell Atlantic Network Services, Inc. Network accessed personal secretary
US5926636A (en) * 1996-02-21 1999-07-20 Adaptec, Inc. Remote procedural call component management method for a heterogeneous computer network
US5768347A (en) * 1996-05-31 1998-06-16 Siemens Business Communication Systems, Inc. Method of providing limited access to preserve privacy within a message system
US5903845A (en) 1996-06-04 1999-05-11 At&T Wireless Services Inc. Personal information manager for updating a telecommunication subscriber profile
US5933778A (en) * 1996-06-04 1999-08-03 At&T Wireless Services Inc. Method and apparatus for providing telecommunication services based on a subscriber profile updated by a personal information manager
US5970124A (en) 1996-06-05 1999-10-19 Voice Fx Corporation Sponsored information distribution method and apparatus
US5991374A (en) * 1996-08-08 1999-11-23 Hazenfield; Joey C. Programmable messaging system for controlling playback of messages on remote music on-hold- compatible telephone systems and other message output devices
US5872841A (en) * 1996-11-14 1999-02-16 Siemens Information And Comunication Newtworks, Inc. Apparatus and method for scheduling a telephone call
US5999611A (en) * 1996-11-19 1999-12-07 Stentor Resource Centre Inc. Subscriber interface for accessing and operating personal communication services
US6052438A (en) * 1996-11-26 2000-04-18 Ericsson Inc Method and apparatus for sending an announcement to caller
US5943401A (en) * 1997-01-03 1999-08-24 Ncr Corporation Electronic forms voice messaging apparatus and method
EP0866594B1 (en) * 1997-03-21 2013-06-19 Siemens Enterprise Communications GmbH & Co. KG Communication system, especially program controlled private communication system in which a timetable function is realised
US6058415A (en) * 1997-07-24 2000-05-02 Intervoice Limited Partnership System and method for integration of communication systems with computer-based information systems
US6226358B1 (en) * 1997-09-30 2001-05-01 At&T Corp. Voice-mail greeting message notification
US6385308B1 (en) * 1997-12-01 2002-05-07 At&T Corp. Telephone system and method for personalized announcements
JP3082845B2 (en) * 1997-12-16 2000-08-28 日本電気株式会社 Message recording and playback device
US6377664B2 (en) * 1997-12-31 2002-04-23 At&T Corp. Video phone multimedia announcement answering machine
US6385305B1 (en) * 1997-12-31 2002-05-07 At& T Corp. Video phone multimedia announcement message toolkit
US6229878B1 (en) * 1998-01-21 2001-05-08 Lucent Technologies, Inc. Telephone answering method and apparatus
EP1051833A2 (en) 1998-02-02 2000-11-15 Pulsepoint Communications Voice mail system
US6266399B1 (en) * 1998-02-12 2001-07-24 Douglas L. Weller Outgoing message selection based on caller identification and time/date constraints
FI106338B (en) * 1998-03-19 2001-01-15 Nokia Mobile Phones Ltd Response message dependent on functional status
FI980718A (en) * 1998-03-30 1999-10-01 Sonera Oy System and method for providing a response service
US6434222B1 (en) * 1998-04-17 2002-08-13 Siemens Information And Communication Networks, Inc. Apparatus and method for automated multi-media messaging system information updating
US6898569B1 (en) 1998-06-02 2005-05-24 At&T Corp. Method and apparatus for advanced scheduling and messaging system
US6208716B1 (en) * 1998-06-02 2001-03-27 3Com Corporation Telephone answering apparatus and method for determining the time of message reception
US6658103B2 (en) * 1998-08-31 2003-12-02 Sbc Properties, L.P. Method and system for generating a call processing control record
US6363143B1 (en) 1999-01-19 2002-03-26 Avaya Technology Corp. Graphical and schedule-based definition of a call-coverage path
US6477551B1 (en) * 1999-02-16 2002-11-05 International Business Machines Corporation Interactive electronic messaging system
EP1166540A2 (en) * 1999-04-01 2002-01-02 Callwave Inc. Method and apparatus for providing expanded telecommunications service
US7555110B2 (en) 1999-04-01 2009-06-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US7103167B2 (en) 2002-05-20 2006-09-05 Callwave, Inc. Systems and methods for call screening
US7822188B1 (en) 1999-04-01 2010-10-26 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
US6385584B1 (en) 1999-04-30 2002-05-07 Verizon Services Corp. Providing automated voice responses with variable user prompting
SE9904103D0 (en) 1999-11-12 1999-11-12 Ericsson Telefon Ab L M Mobile terminal
JP2001186261A (en) * 1999-12-24 2001-07-06 Matsushita Electric Ind Co Ltd Voice storage device
US6580787B1 (en) * 2000-02-15 2003-06-17 Lucent Technologies Inc. Integration of voice mail, email, fax and personal calendar systems to automatically update messages
US7688958B2 (en) 2000-03-31 2010-03-30 Callwave, Inc. Methods and apparatus for providing expanded telecommunications service
FR2810487B1 (en) * 2000-06-19 2002-10-25 France Telecom TELEPHONE RECEPTION SYSTEM FOR CORRESPONDENTS IN THE EVENT OF A SUBSCRIBER'S AVAILABILITY
US6639138B1 (en) * 2000-08-17 2003-10-28 Timothy Eugene Hester Music education system
US7769611B1 (en) 2000-11-03 2010-08-03 International Business Machines Corporation System and method for automating travel agent operations
US6842512B2 (en) * 2000-11-14 2005-01-11 Fuji Xerox Co., Ltd. Systems and methods for managing electronic communications
US6789064B2 (en) * 2000-12-11 2004-09-07 International Business Machines Corporation Message management system
US7751383B2 (en) * 2000-12-22 2010-07-06 Openwave Systems Inc. Method and system for facilitating mediated communication
US7197120B2 (en) * 2000-12-22 2007-03-27 Openwave Systems Inc. Method and system for facilitating mediated communication
US7209966B2 (en) * 2000-12-22 2007-04-24 Openwave Systems Inc. Method and system for facilitating mediated communication
US20020140726A1 (en) * 2000-12-22 2002-10-03 Schwartz Richard L. Method and system for facilitating mediated communication
US7099453B2 (en) * 2001-09-26 2006-08-29 Sbc Properties, L.P. Method and apparatus for enhanced call routing in a telecommunication system
US7839987B1 (en) 2001-11-01 2010-11-23 Callwave, Inc. Methods and systems for creating a dynamic call log and contact records
US6879677B2 (en) 2001-11-01 2005-04-12 Callwave, Inc. Methods and systems for telephony call completion
US8705710B2 (en) 2001-11-01 2014-04-22 Callwave Communications, Llc Methods and systems for telephony call completion
US6738461B2 (en) 2001-11-01 2004-05-18 Callwave, Inc. Methods and apparatus for returning a call over a telephony system
JP3538176B2 (en) * 2001-11-28 2004-06-14 株式会社東芝 Electronic device and control method thereof
ATE509326T1 (en) 2001-12-18 2011-05-15 L 1 Secure Credentialing Inc MULTIPLE IMAGE SECURITY FEATURES FOR IDENTIFYING DOCUMENTS AND METHOD FOR PRODUCING THEM
EP1483597A4 (en) 2002-02-14 2006-03-22 Avaya Technology Corp Presence tracking and name space interconnection techniques
US7824029B2 (en) 2002-05-10 2010-11-02 L-1 Secure Credentialing, Inc. Identification card printer-assembler for over the counter card issuing
US7139554B2 (en) * 2002-06-24 2006-11-21 Thomson Licensing User-selectable status indication for cellular communications devices
US7653380B2 (en) * 2002-10-28 2010-01-26 At&T Mobility Ii Llc Profile-driven response to communication events
US7023980B2 (en) 2002-12-04 2006-04-04 Avaya Technology Corp. Outbound dialing decision criteria based
US20040114747A1 (en) * 2002-12-12 2004-06-17 Trandal David S. Systems and methods for call processing
US7474741B2 (en) 2003-01-20 2009-01-06 Avaya Inc. Messaging advise in presence-aware networks
US9398152B2 (en) 2004-02-25 2016-07-19 Avaya Inc. Using business rules for determining presence
US7480065B1 (en) 2004-03-05 2009-01-20 Callwave, Inc. Facsimile telecommunications system and method
US7474432B1 (en) 2004-03-05 2009-01-06 Callwave, Inc. Methods and systems for fax routing
US20050201533A1 (en) * 2004-03-10 2005-09-15 Emam Sean A. Dynamic call processing system and method
US20050243990A1 (en) * 2004-04-28 2005-11-03 Vonk W J K H Method and apparatus for pre-arranging telephone connections between identifiable parties
US7769154B1 (en) 2004-06-09 2010-08-03 Avaya Inc. Aggregated perceived presence
US7742586B1 (en) 2004-06-14 2010-06-22 Callwave, Inc. Enhanced service levels for call-processing services
DE102004037861B3 (en) * 2004-08-04 2006-02-09 Fujitsu Siemens Computers Gmbh Arrangement with a telecommunication device and a data processing device for uniform absence notification
US8107609B2 (en) 2004-12-06 2012-01-31 Callwave, Inc. Methods and systems for telephony call-back processing
US8494504B2 (en) * 2004-12-06 2013-07-23 Callwave Communications, Llc Methods and systems for telephony processing, including location based call transfers
US8000455B1 (en) 2004-12-09 2011-08-16 Callwave, Inc. Methods and systems for call processing
US7409048B2 (en) 2004-12-09 2008-08-05 Callwave, Inc. Call processing and subscriber registration systems and methods
US20060210033A1 (en) * 2005-03-17 2006-09-21 Lucent Technologies, Inc. Context sensitive ring back service
US7852749B2 (en) * 2005-04-06 2010-12-14 Callwave, Inc. Methods and systems for routing telecommunications
US7965825B1 (en) 2005-05-02 2011-06-21 Callwave, Inc. Methods and systems for transferring voice messages and faxes over a network
US7808936B2 (en) * 2005-05-09 2010-10-05 J2 Global Communications, Inc. Systems and methods for facsimile echo cancellation
US8855107B1 (en) 2005-07-01 2014-10-07 Callwave Communications, Llc Methods and systems for call routing via a telephone number
US8369311B1 (en) 2005-07-01 2013-02-05 Callwave Communications, Llc Methods and systems for providing telephony services to fixed and mobile telephonic devices
US8401163B1 (en) 2005-10-18 2013-03-19 Callwave Communications, Llc Methods and systems for call processing and for providing call progress status over a network
US20070127652A1 (en) * 2005-12-01 2007-06-07 Divine Abha S Method and system for processing calls
US7406222B2 (en) * 2006-02-16 2008-07-29 Pavel Kornilovich Composite evanescent waveguides and associated methods
US8165572B1 (en) 2006-02-22 2012-04-24 Callwave, Inc. Methods and systems for call processing in a wireline and wireless network
US20070206747A1 (en) * 2006-03-01 2007-09-06 Carol Gruchala System and method for performing call screening
US8270582B1 (en) 2006-04-05 2012-09-18 Callwave, Inc. Methods and systems for routing calls
US20070263784A1 (en) * 2006-04-10 2007-11-15 Forrer Thomas R Jr Automated voice answering system correlated to user calendar to provide telephone voice responses based upon user schedule
US8085922B1 (en) 2006-05-01 2011-12-27 Callwave, Inc. Methods and systems for speed dialing
US8121626B1 (en) 2006-06-05 2012-02-21 Callwave, Inc. Method and systems for short message forwarding services
US8842818B2 (en) * 2006-06-30 2014-09-23 Avaya Inc. IP telephony architecture including information storage and retrieval system to track fluency
US20100074422A1 (en) * 2006-08-31 2010-03-25 Nxp B.V. Setting selected announcements concerning users of communication equipment into a messaging server of a network operator
US20080075251A1 (en) * 2006-09-12 2008-03-27 Iotum Corporation, A Delaware Corporation Method of and System for Managing Outgoing Telephone Calls
US7573996B1 (en) 2006-10-03 2009-08-11 Avaya Inc. Presence based callback
US8548447B1 (en) 2006-10-06 2013-10-01 Callwave Communications, Llc Methods and systems for blocking unwanted telecommunications
US8417719B1 (en) * 2006-10-18 2013-04-09 United Services Automobile Association (Usaa) Method and system to derive salutations
US8150003B1 (en) 2007-01-23 2012-04-03 Avaya Inc. Caller initiated undivert from voicemail
US8447285B1 (en) 2007-03-26 2013-05-21 Callwave Communications, Llc Methods and systems for managing telecommunications and for translating voice messages to text messages
US8583746B1 (en) 2007-05-25 2013-11-12 Callwave Communications, Llc Methods and systems for web and call processing
US10671600B1 (en) 2007-07-24 2020-06-02 Avaya Inc. Communications-enabled dynamic social network routing utilizing presence
US8111813B2 (en) * 2008-09-30 2012-02-07 Avaya Inc. Unified greeting service for telecommunications events
US8301581B2 (en) 2009-09-24 2012-10-30 Avaya Inc. Group compositing algorithms for presence
US20110105089A1 (en) * 2009-11-04 2011-05-05 Research In Motion Corporation System and method of managing voicemail greetings
US20110142208A1 (en) * 2009-12-10 2011-06-16 Lawrence Anderson Interactive answering system and method
US8468265B2 (en) 2010-04-02 2013-06-18 Avaya Inc. Task-oriented communication filter method and apparatus
US9060059B2 (en) 2010-09-10 2015-06-16 Google Inc. Call status sharing
US20120148033A1 (en) * 2010-12-08 2012-06-14 Google Inc. Propagating user status information across computing resources
US9042527B2 (en) 2011-10-17 2015-05-26 At&T Intellectual Property I, L.P. Visual voice mail delivery mechanisms
US8515029B2 (en) 2011-11-02 2013-08-20 At&T Intellectual Property I, L.P. System and method for visual voice mail in an LTE environment
US9282185B2 (en) 2011-10-17 2016-03-08 At&T Intellectual Property I, L.P. System and method for callee-caller specific greetings for voice mail
US9025739B2 (en) 2011-10-20 2015-05-05 At&T Intellectual Property I, L.P. System and method for visual voice mail in a multi-screen environment
US8489075B2 (en) 2011-11-16 2013-07-16 At&T Intellectual Property I, L.P. System and method for augmenting features of visual voice mail
CN104396284B (en) 2012-06-22 2016-09-07 谷歌公司 Present the information for current location or time
US9503516B2 (en) 2014-08-06 2016-11-22 Google Technology Holdings LLC Context-based contact notification

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0029938A1 (en) * 1979-11-26 1981-06-10 Vmx, Inc. System for electronic audio communication
US4581486A (en) * 1979-11-26 1986-04-08 Vmx, Inc. Electronic audio communications system with user accessible message groups
JPS641360A (en) * 1987-06-24 1989-01-05 Nippon Telegr & Teleph Corp <Ntt> Schedule interlocking type transmission equipment

Family Cites Families (21)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US3794778A (en) * 1970-02-11 1974-02-26 Audichron Co Announcement apparatus having independently variable message segments
US3974338A (en) * 1973-06-25 1976-08-10 The Audichron Company Apparatus for automatic message reprogramming of a message announcement system
US4194196A (en) * 1977-10-25 1980-03-18 Mohiuddin Mohammed S Illuminated master calendar and message recording system
JPS60109363A (en) * 1983-11-17 1985-06-14 Fujitsu Ltd Call processing control system
JPS61139151A (en) * 1984-12-11 1986-06-26 Takachiho Tsushin Kiki Seisakusho:Kk Response device
US4970669A (en) * 1985-02-19 1990-11-13 Kenneth B. McIntosh Medication clock
US4805207A (en) * 1985-09-09 1989-02-14 Wang Laboratories, Inc. Message taking and retrieval system
JPS62219740A (en) * 1986-03-20 1987-09-28 Nippon Telegr & Teleph Corp <Ntt> Telephone set
US5008926A (en) * 1986-07-17 1991-04-16 Efrat Future Technology Ltd. Message management system
JPH0693714B2 (en) * 1986-10-21 1994-11-16 富士通株式会社 Service control method for switching system
DE3732832A1 (en) * 1987-09-29 1989-04-06 Siemens Ag Process and arrangement for storing telecommunication messages
DE3733085A1 (en) * 1987-09-30 1989-04-13 Siemens Ag Process and arrangement for storing appointment information in memory devices of a telecommunication private branch exchange
JPH02222354A (en) * 1989-02-23 1990-09-05 Ricoh Co Ltd Communication terminal equipment
US5138655A (en) * 1990-02-17 1992-08-11 Canon Kabushiki Kaisha Telephone apparatus capable of setting card unit therein
US5093854A (en) * 1990-04-20 1992-03-03 Sucato John D Phone actuated calendar
EP0455912A2 (en) * 1990-05-11 1991-11-13 AT&T Corp. Electronic messaging system with multiple personal greetings
JPH04185147A (en) * 1990-11-20 1992-07-02 Nec Corp Voice mail system
JPH04310049A (en) * 1991-04-08 1992-11-02 Fuji Xerox Co Ltd Absence guide system for private branch of exchange
US5276731A (en) * 1991-04-26 1994-01-04 Rolm Company Method and apparatus for handling incoming telephone calls
JPH05153228A (en) * 1991-11-28 1993-06-18 Nec Corp Automatic answering telephone set
US5329578A (en) * 1992-05-26 1994-07-12 Northern Telecom Limited Personal communication service with mobility manager

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0029938A1 (en) * 1979-11-26 1981-06-10 Vmx, Inc. System for electronic audio communication
US4581486A (en) * 1979-11-26 1986-04-08 Vmx, Inc. Electronic audio communications system with user accessible message groups
JPS641360A (en) * 1987-06-24 1989-01-05 Nippon Telegr & Teleph Corp <Ntt> Schedule interlocking type transmission equipment

Also Published As

Publication number Publication date
US5434908A (en) 1995-07-18
CA2114561A1 (en) 1994-10-23
JPH06334762A (en) 1994-12-02
AU5936094A (en) 1994-10-27
EP0621715A1 (en) 1994-10-26
CA2114561C (en) 1997-12-02

Similar Documents

Publication Publication Date Title
AU662678B2 (en) Greeting and schedule integration arrangement
US6175858B1 (en) Intelligent network messaging agent and method
EP0611239B1 (en) Method and system for automatically updating telephone response mechanisms
CA2163474C (en) Arrangement for automated delivery of voice-mail messages for software processes
US7620160B2 (en) Announcing presence information during telephone call ringback
US5815566A (en) Apparatus and method for dynamic inbound/outbound call management and for scheduling appointments
EP2067338B1 (en) Meetme assistant performing call screening and providing personalised availability information
US20060031326A1 (en) Managing personal communications from a calendar scheduling application
US20040114732A1 (en) Apparatus and method for editable personalized ring back tone service
US20080292065A1 (en) Single Point of Contact Personal Communication System
US20080089489A1 (en) Voicemail messaging with dynamic content
JPH10247938A (en) Method and device for dynamically generating message mail box
US20010019603A1 (en) Timed schedule reminder via telephone
US5519766A (en) Message length reporting system for telephone communication system
WO1998013993A1 (en) Apparatus for communications service provision
US7046769B2 (en) Computerized system for the receipt, recordation, scheduling and redelivery of telephone messages to predetermined telephone numbers
US7302051B1 (en) System and method for providing an automatic telephone call back from information provided at a data terminal
CN113282732A (en) Intelligent voice interaction comprehensive management platform and method
JPH0698014A (en) Method and apparatus for integrated speech communication
US20020039408A1 (en) Method and system for enabling workers to communicate anonymously with their employers
US20030012354A1 (en) Telephony control mechanism
WO1998032272A1 (en) Method and apparatus for messaging
US7346153B2 (en) Dynamically alerting callers of changes to menu structures in a telephone prompting system
EP1096807A2 (en) Call routing based on alarm reports
US20030097411A1 (en) Method and apparatus for providing caller ID information with voicemail services supplied by the phone company

Legal Events

Date Code Title Description
MK14 Patent ceased section 143(a) (annual fees not paid) or expired