ATE291309T1 - Benutzerunterstützung - Google Patents

Benutzerunterstützung

Info

Publication number
ATE291309T1
ATE291309T1 AT01123148T AT01123148T ATE291309T1 AT E291309 T1 ATE291309 T1 AT E291309T1 AT 01123148 T AT01123148 T AT 01123148T AT 01123148 T AT01123148 T AT 01123148T AT E291309 T1 ATE291309 T1 AT E291309T1
Authority
AT
Austria
Prior art keywords
information
support
client system
user support
support server
Prior art date
Application number
AT01123148T
Other languages
English (en)
Inventor
Noboru Asauchi
Original Assignee
Seiko Epson Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Seiko Epson Corp filed Critical Seiko Epson Corp
Application granted granted Critical
Publication of ATE291309T1 publication Critical patent/ATE291309T1/de

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/18—Delegation of network management function, e.g. customer network management [CNM]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L41/00—Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
    • H04L41/50—Network service management, e.g. ensuring proper service fulfilment according to agreements
    • H04L41/5061—Network service management, e.g. ensuring proper service fulfilment according to agreements characterised by the interaction between service providers and their network customers, e.g. customer relationship management
    • H04L41/5064—Customer relationship management

Landscapes

  • Engineering & Computer Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • General Business, Economics & Management (AREA)
  • Computer And Data Communications (AREA)
  • Accessory Devices And Overall Control Thereof (AREA)
  • Debugging And Monitoring (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • User Interface Of Digital Computer (AREA)
  • Gloves (AREA)
  • External Artificial Organs (AREA)
  • Massaging Devices (AREA)
AT01123148T 2000-09-27 2001-09-27 Benutzerunterstützung ATE291309T1 (de)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
JP2000293434A JP3716729B2 (ja) 2000-09-27 2000-09-27 ユーザサポート

Publications (1)

Publication Number Publication Date
ATE291309T1 true ATE291309T1 (de) 2005-04-15

Family

ID=18776226

Family Applications (1)

Application Number Title Priority Date Filing Date
AT01123148T ATE291309T1 (de) 2000-09-27 2001-09-27 Benutzerunterstützung

Country Status (5)

Country Link
US (2) US7013410B2 (de)
EP (1) EP1198091B1 (de)
JP (1) JP3716729B2 (de)
AT (1) ATE291309T1 (de)
DE (1) DE60109387T2 (de)

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Also Published As

Publication number Publication date
EP1198091B1 (de) 2005-03-16
JP3716729B2 (ja) 2005-11-16
US7340648B2 (en) 2008-03-04
US20020093525A1 (en) 2002-07-18
US20060150031A1 (en) 2006-07-06
US7013410B2 (en) 2006-03-14
DE60109387D1 (de) 2005-04-21
EP1198091A2 (de) 2002-04-17
JP2002108591A (ja) 2002-04-12
EP1198091A3 (de) 2004-01-07
DE60109387T2 (de) 2006-04-13

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RER Ceased as to paragraph 5 lit. 3 law introducing patent treaties