WO2024079833A1 - Information processing device, output method, and output program - Google Patents

Information processing device, output method, and output program Download PDF

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Publication number
WO2024079833A1
WO2024079833A1 PCT/JP2022/038152 JP2022038152W WO2024079833A1 WO 2024079833 A1 WO2024079833 A1 WO 2024079833A1 JP 2022038152 W JP2022038152 W JP 2022038152W WO 2024079833 A1 WO2024079833 A1 WO 2024079833A1
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Prior art keywords
search results
information
search
occurrence probability
unit
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PCT/JP2022/038152
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French (fr)
Japanese (ja)
Inventor
隼人 内出
英祐 仲澤
修治 宮下
新士 石原
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三菱電機株式会社
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Priority to PCT/JP2022/038152 priority Critical patent/WO2024079833A1/en
Publication of WO2024079833A1 publication Critical patent/WO2024079833A1/en

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    • GPHYSICS
    • G06COMPUTING; CALCULATING OR COUNTING
    • G06FELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33Querying
    • G06F16/338Presentation of query results

Definitions

  • This disclosure relates to an information processing device, an output method, and an output program.
  • Patent Document 1 displays the resolved issues selected by highly skilled support personnel at the top of the search results.
  • search results selected by highly skilled support personnel are displayed at the top of the results.
  • the search results that a user is looking for may not necessarily match the search results selected by highly skilled support personnel.
  • the search results that a user is looking for may not be displayed at the top of the results.
  • the purpose of this disclosure is to display the search results that users are looking for at the top.
  • the information processing device has a storage unit that stores one or more documents, an acquisition unit that acquires search content, a search unit that performs a search on the one or more documents based on the search content, a calculation unit that calculates a degree of certainty corresponding to each of a plurality of search results obtained by the search, and an output control unit.
  • the acquisition unit acquires first information that is at least one of a failure scale and a failure occurrence probability corresponding to each of the plurality of search results.
  • the calculation unit calculates a display order for each of the plurality of search results based on the degree of certainty and the first information.
  • the output control unit sorts the plurality of search results based on the display order, and outputs the plurality of search results.
  • search results that users are looking for can be displayed at the top.
  • FIG. 1 is a diagram showing a search system according to a first embodiment.
  • FIG. 2 is a diagram illustrating hardware included in an information processing device according to a first embodiment. 2 is a block diagram showing functions of the information processing device according to the first embodiment;
  • FIG. 13 is a diagram showing an example (part 1) of a management table according to the first embodiment;
  • FIG. 2 is a diagram showing a record-based FTA method according to the first embodiment.
  • FIG. 11 is a block diagram showing the functions of an information processing device according to a second embodiment. 13 is a specific example of the process of the second embodiment.
  • FIG. 13 is a flowchart illustrating an example of a process executed by an information processing device according to a second embodiment. 13 is a flowchart illustrating an example of a failure occurrence probability calculation process according to the second embodiment.
  • FIG. 11 is a block diagram showing the functions of an information processing device according to a third embodiment.
  • FIG. 13 is a diagram showing an example of key word information according to the third embodiment.
  • FIG. 13 is a diagram showing an example of cluster information according to the third embodiment.
  • 13 is a flowchart illustrating an example of processing executed by an information processing device according to a third embodiment.
  • FIG. 13 is a diagram showing a specific example of highlight processing in the third embodiment.
  • Embodiment 1. 1 is a diagram showing a search system according to the first embodiment.
  • the search system includes an information processing device 100 and a terminal device 200.
  • the information processing device 100 and the terminal device 200 communicate with each other via a network.
  • the network is a wired network or a wireless network.
  • the information processing device 100 is a device that executes an output method.
  • the terminal device 200 is a device used by a user.
  • the user inputs search content to the terminal device 200.
  • the search content includes a search keyword and a query.
  • the user may input the search content to the information processing device 100.
  • the information processing apparatus 100 includes a processor 101, a volatile storage device 102, and a non-volatile storage device 103.
  • the processor 101 controls the entire information processing device 100.
  • the processor 101 is a CPU (Central Processing Unit), an FPGA (Field Programmable Gate Array), etc.
  • the processor 101 may be a multiprocessor.
  • the information processing device 100 may also have a processing circuit.
  • the volatile memory device 102 is the main memory device of the information processing device 100.
  • the volatile memory device 102 is a RAM (Random Access Memory).
  • the non-volatile memory device 103 is an auxiliary memory device of the information processing device 100.
  • the non-volatile memory device 103 is a HDD (Hard Disk Drive) or an SSD (Solid State Drive).
  • the information processing device 100 includes a storage unit 110, an acquisition unit 120, a search unit 130, a calculation unit 140, and an output control unit 150.
  • the storage unit 110 may be realized as a storage area secured in the volatile storage device 102 or the non-volatile storage device 103 .
  • the acquiring unit 120, the searching unit 130, the calculating unit 140, and the output control unit 150 may be partly or entirely realized by a processing circuit.
  • the acquiring unit 120, the searching unit 130, the calculating unit 140, and the output control unit 150 may be partly or entirely realized as a module of a program executed by the processor 101.
  • the program executed by the processor 101 is also referred to as an output program.
  • the output program is recorded on a recording medium.
  • the storage unit 110 stores one or more documents.
  • a document is made up of one or more sentences.
  • the storage unit 110 may also store a management table.
  • the 4 is a diagram showing an example (part 1) of a management table according to the first embodiment.
  • the management table 111 is stored in the storage unit 110.
  • the management table 111 is also referred to as management information.
  • the management table 111 may be created based on past failure cases.
  • the management table 111 has the following items: "No.”, system name, failure information, failure scale, occurrence probability according to FTA (Fault Tree Analysis) method, and failure occurrence probability.
  • the "No.” field an identifier is registered.
  • the system name field the name of the system in which the failure occurred is registered.
  • failure information field failure information is registered.
  • the failure scale field a value indicating the scale of the failure is registered. For example, the scale of the failure is expressed as a value within the range of 0.00 to 1.00.
  • the FTA method occurrence probability field the probability of the FTA method occurrence is registered.
  • a diagram showing the "No. 1" record using the FTA method is shown.
  • FIG. 5 is a diagram showing the record-based FTA method of the first embodiment.
  • FIG. 5 shows top events. Fault information corresponds to the top events.
  • “connector of device X is disconnected” and “connector of device Y is disconnected” are basic events.
  • FIG. 4 shows that the occurrence probability of "connector coming loose on device X" is 0.02.
  • the occurrence probability of "connector coming loose on device Y" is 0.01.
  • the occurrence probability of the FTA method is expressed as a value in the range of 0.00 to 1.00.
  • the expression of the occurrence probability of the FTA method may be different.
  • the occurrence probability of the FTA method is expressed as a value in the range of 0 to 100%.
  • a fault occurrence probability based on the occurrence probability of the FTA method is registered.
  • the fault occurrence probability may be calculated by the calculation unit 140.
  • the calculation unit 140 uses formula (1) to calculate the fault occurrence probability of the record "No. 1".
  • the calculation unit 140 may also calculate the fault occurrence probability by rounding down to the fourth decimal place.
  • the management table 111 may also have other items. Other items are shown below.
  • FIG. 6 is a diagram showing an example (part 2) of a management table according to the first embodiment.
  • the management table 111 further includes items for the date of occurrence, cause, countermeasure method, and countermeasure completion date.
  • the acquisition unit 120 acquires the search content.
  • the acquiring unit 120 acquires the search content from the terminal device 200.
  • the search unit 130 performs a search based on the search content for one or more documents. As a result, multiple search results are retrieved.
  • the search unit 130 may perform a morphological analysis on the search content and use the information obtained by the morphological analysis to perform the search.
  • the calculation unit 140 calculates the degree of accuracy corresponding to each of the multiple search results. For example, the calculation unit 140 calculates the degree of match between the search content and the search result corresponding to each of the multiple search results as the accuracy. Specifically, the calculation unit 140 calculates the accuracy by comparing the words included in the search content with the words included in the search results. As a result, each of the multiple search results is associated with a accuracy.
  • the search unit 130 may exclude from the search results any search results other than a predetermined number of search results from the top when the search results are sorted in descending order based on accuracy. In other words, the search unit 130 may exclude search results with accuracy less than the top n.
  • n is a positive integer.
  • the search unit 130 excludes search results less than the top 5 from the multiple search results. As a result, search results with high accuracy remain. In other words, information suitable as a search result remains.
  • the acquisition unit 120 acquires the fault scale corresponding to the search result.
  • the acquisition unit 120 acquires the fault scale corresponding to the fault information having the same content as the search result.
  • the acquisition unit 120 refers to the management table 111 and acquires the fault scale corresponding to the fault information having the same content as the search result.
  • the search result is "Faults A1 and A2 occurred in device X”
  • the acquisition unit 120 acquires the fault scale of "0.2.”
  • the management table 111 may be stored in an external device.
  • the external device is a cloud server or the like.
  • the acquisition unit 120 acquires the fault scale from the external device by transmitting an instruction to the external device to transmit the fault scale corresponding to the fault information having the same content as the search result.
  • the acquisition unit 120 does not acquire the fault scale.
  • the acquisition unit 120 performs the above processing for each of the multiple search results. As a result, the fault scale corresponding to each of the multiple search results is obtained.
  • the acquisition unit 120 acquires the failure occurrence probability corresponding to the search result.
  • the acquisition unit 120 acquires the failure occurrence probability corresponding to the failure information having the same content as the search result.
  • the acquisition unit 120 acquires the failure occurrence probability calculated by the calculation unit 140.
  • the acquisition unit 120 refers to the management table 111 and acquires the failure occurrence probability corresponding to the failure information having the same content as the search result.
  • the acquisition unit 120 acquires the failure occurrence probability of "0.029.” Also, if the management table 111 is stored in an external device, the acquisition unit 120 acquires the failure occurrence probability from the external device by transmitting an instruction to the external device to transmit the failure occurrence probability corresponding to the failure information having the same content as the search result.
  • the acquiring unit 120 does not acquire a failure occurrence probability if failure information having the same content as the search result does not exist in the management table 111.
  • each of the multiple search results has the same content as the failure information in the management table 111. Therefore, the acquiring unit 120 performs the above process for each of the multiple search results. As a result, a failure occurrence probability corresponding to each of the multiple search results is obtained. This provides the degree of certainty, the scale of failure, and the probability of failure occurrence corresponding to each of the multiple search results.
  • the calculation unit 140 calculates the display order of each of the multiple search results based on the certainty, the scale of the fault, and the probability of the fault occurring. In detail, the calculation unit 140 calculates one display order using formula (2).
  • Ks, Kd, and Ko are coefficients.
  • Ks, Kd, and Ko are set by the user.
  • Ks, Kd, and Ko are used as weights.
  • Ks, Kd, and Ko do not necessarily need to be included in equation (2).
  • the calculation unit 140 calculates the display order for each of the multiple search results using formula (2). As a result, a display order is associated with each of the multiple search results.
  • the output control unit 150 rearranges the multiple search results based on the display order.
  • the output control unit 150 outputs the multiple search results.
  • the output control unit 150 outputs the multiple search results to the terminal device 200.
  • the output control unit 150 outputs the multiple search results to the display of the information processing device 100. As a result, the multiple search results are displayed on the terminal device 200, a display, etc.
  • FIG. 7 is a flowchart illustrating an example of processing executed by the information processing device according to the first embodiment.
  • the acquiring unit 120 acquires search contents.
  • the search unit 130 searches one or more documents based on the search content, thereby obtaining a plurality of search results.
  • the calculation unit 140 calculates the likelihood corresponding to each of the multiple search results.
  • Step S14 The acquiring unit 120 acquires the failure scale corresponding to each of the multiple search results.
  • Step S15 The obtaining unit 120 obtains a failure occurrence probability corresponding to each of the multiple search results.
  • Step S16 The calculation unit 140 calculates a display order for each of the search results based on the certainty, the fault scale, and the fault occurrence probability.
  • Step S17 The output control unit 150 rearranges the search results based on the display order.
  • Step S18 The output control unit 150 outputs a plurality of search results.
  • the information processing device 100 calculates the display order of each of the multiple search results based on the accuracy, the scale of the failure, and the probability of the failure occurring. As a result, each of the multiple search results is associated with a display order based on the scale of the failure and the probability of the failure occurring that the user desires.
  • the information processing device 100 sorts the multiple search results based on the display order, and outputs the multiple search results. Thus, the information processing device 100 can display the search results that the user desires at the top.
  • the fault scale and fault occurrence probability corresponding to each of the multiple search results are obtained. At least one of the fault scale and fault occurrence probability corresponding to each of the multiple search results may be obtained. Note that at least one of the fault scale and fault occurrence probability is also referred to as first information.
  • the calculation unit 140 calculates the display order of each of the multiple search results based on the accuracy and the first information.
  • each of the multiple search results is associated with a display order based on the scale of the problem desired by the user.
  • the calculation unit 140 calculates one display order using formula (3).
  • the calculation unit 140 calculates the display order for each of the search results using formula (3).
  • each of the multiple search results is associated with a display order based on the scale of the failure desired by the user. Therefore, the user can know the multiple search results in the display order based on the scale of the failure. Therefore, the information processing device 100 can display the search results desired by the user at the top.
  • equation (3) does not need to include a coefficient.
  • each of the search results is associated with a display order based on the failure occurrence probability desired by the user.
  • the calculation unit 140 calculates one display order using formula (4).
  • the calculation unit 140 calculates the display order for each of the search results using formula (4).
  • each of the multiple search results is associated with a display order based on the failure occurrence probability desired by the user. Therefore, the user can know the multiple search results in a display order based on the failure occurrence probability. Therefore, the information processing device 100 can display the search results desired by the user at the top.
  • the formula (4) does not need to include a coefficient.
  • the calculation unit 140 uses coefficients to calculate the display order. That is, the calculation unit 140 calculates the display order using formula (2) including coefficients Ks, Kd, and Ko.
  • the coefficients Ks, Kd, and Ko are used as weights. Therefore, when it is desired to influence the display order, large values are set for the coefficients Ks, Kd, and Ko. For example, when the user places importance on the scale of the failure, a large value is set for Kd. As a result, search results related to the scale of the failure are displayed at the top. In this way, the information processing device 100 can use coefficients to display search results related to the content that the user places importance on at the top.
  • Embodiment 2 Next, a description will be given of embodiment 2. In embodiment 2, differences from embodiment 1 will be mainly described. Furthermore, in embodiment 2, description of matters common to embodiment 1 will be omitted.
  • FIG. 8 is a block diagram showing the functions of the information processing device of the second embodiment.
  • the information processing device 100 further includes an extraction unit 160 and a modification unit 170.
  • a part or all of the extraction unit 160 and the modification unit 170 may be realized by a processing circuit.
  • a part or all of the extraction unit 160 and the modification unit 170 may be realized as a program module executed by the processor 101.
  • the acquiring unit 120 acquires the search content.
  • the search content is "Fault A3 occurred in device A where condensation occurred.”
  • the extraction unit 160 extracts events from the search content.
  • the extraction unit 160 extracts events from the search content using an event list generated based on information from the FTA method as shown in FIG. 5.
  • the event list includes basic events and intermediate events. Specifically, for example, the event list includes "condensation.” If the search content is "Fault A3 occurred in device A that was condensed," the extraction unit 160 extracts "condensation.”
  • FIG. 9 shows a specific example of the process according to the second embodiment.
  • the acquiring unit 120 acquires the occurrence probability of the FTA method corresponding to the search result and the occurrence probability event of the FTA method. For example, if the search result is "Failures A3 and A4 occurred in device X," the acquiring unit 120 identifies the failure information of No. 4 in the management table 111, which is the same as the search result.
  • the acquiring unit 120 acquires the occurrence probability of the FTA method of No. 4 in the management table 111 and the occurrence probability event of the FTA method of No. 4.
  • the acquisition unit 120 acquires the occurrence probability of the FTA method corresponding to the search result and the event of the occurrence probability of the FTA method from the storage unit 110 or an external device.
  • the modification unit 170 changes the occurrence probability of the FTA method corresponding to the extracted event to the maximum value. Since the extracted event "condensation" and the event with the occurrence probability of the FTA method “condensation” are the same, the modification unit 170 changes the occurrence probability of the FTA method corresponding to the event "condensation" to the maximum value "1.0".
  • the reason for changing the occurrence probability of the FTA method to the maximum value is as follows. If the search content includes "condensation," it can be assumed that the user wants to know the probability of a fault occurring when condensation is the cause of the fault. Therefore, the change unit 170 changes the occurrence probability of the FTA method corresponding to "condensation" to the maximum value.
  • the calculation unit 140 calculates the failure occurrence probability corresponding to each of the multiple search results based on the occurrence probability of the FTA method corresponding to each of the multiple search results. For example, the calculation unit 140 calculates the failure occurrence probability using formula (5).
  • Fig. 10 is a flowchart showing an example of a process executed by the information processing device of the second embodiment.
  • the process of Fig. 10 differs from the process of Fig. 7 in that step S15a is executed. Therefore, step S15a will be described in Fig. 10. Descriptions of the processes other than step S15a will be omitted.
  • Step S15a The information processing device 100 executes a failure occurrence probability calculation process.
  • Fig. 11 is a flowchart showing an example of a failure occurrence probability calculation process according to embodiment 2.
  • the process in Fig. 11 corresponds to step S15a.
  • the extraction unit 160 extracts events from the search contents.
  • the acquisition unit 120 acquires the occurrence probability of the FTA method corresponding to each of the multiple search results and the event of the occurrence probability of the FTA method.
  • Step S23 The change unit 170 selects an event of occurrence probability of one FTA method.
  • Step S24 The change unit 170 determines whether the event of the occurrence probability of the selected FTA method is the same as the extracted event. If the events are the same, the process proceeds to step S25. If the events are different, the process proceeds to step S26.
  • Step S25 The change unit 170 changes the occurrence probability of the FTA method to the maximum value.
  • Step S26 The calculation unit 140 calculates a failure occurrence probability based on the occurrence probability of the FTA method.
  • Step S27 The change unit 170 judges whether or not all have been selected. If all have been selected, the process ends. If not all have been selected, the process proceeds to step S23.
  • the information processing device 100 changes the occurrence probability of the FTA method to the maximum value.
  • the failure occurrence probability based on the changed occurrence probability of the FTA method becomes higher. Therefore, the display order of the search results corresponding to the failure occurrence probability also becomes higher. Therefore, the information processing device 100 can display the search results desired by the user at a higher position.
  • Embodiment 3 Next, a description will be given of embodiment 3. In embodiment 3, differences from embodiment 1 will be mainly described. Furthermore, in embodiment 3, description of matters common to embodiment 1 will be omitted.
  • FIG. 12 is a block diagram showing the functions of an information processing device according to the third embodiment.
  • the information processing device 100 further includes an information generating unit 180.
  • a part or all of the information generating unit 180 may be realized by a processing circuit.
  • a part or all of the information generating unit 180 may be realized as a program module executed by the processor 101.
  • the information generating unit 180 identifies important words based on the fault information registered in the management table 111. For example, the information generating unit 180 identifies important words using a key word dictionary. For example, the information generating unit 180 identifies the important word "Fault A3" based on the fault information No. 2.
  • the information generating unit 180 associates the identified key word with the scale of the problem. For example, the information generating unit 180 associates the key word "problem A3" with the scale of the problem of "0.8".
  • the information generating unit 180 associates the failure scale with a color. For example, the information generating unit 180 associates a failure scale of "0.8" with the color "red.” In this way, the keyword, the scale of the damage, and the color are associated with each other. Information indicating the correspondence between the keyword, the scale of the damage, and the color is called keyword information.
  • the keyword information may indicate the correspondence between the keyword and the color. An example of keyword information is shown below.
  • the important word information 112 indicates the correspondence between the important word, the scale of the damage, and the color.
  • the information generating unit 180 stores the important word information 112 in the storage unit 110 or an external device.
  • the information generating unit 180 clusters multiple pieces of fault information registered in the management table 111.
  • the information generating unit 180 associates a color with the result obtained by clustering (i.e., a cluster). In this way, the clusters and the colors are associated with each other. Information indicating the association between the clusters and the colors is called cluster information.
  • An example of cluster information is shown below.
  • FIG. 14 is a diagram showing an example of cluster information in the third embodiment.
  • Cluster information 113 indicates the correspondence between the cluster to which the fault information belongs and the color.
  • the information generating unit 180 stores the cluster information 113 in the storage unit 110 or an external device.
  • Fig. 15 is a flowchart showing an example of processing executed by the information processing device of the third embodiment.
  • the processing of Fig. 15 differs from the processing of Fig. 7 in that steps S17a and 17b are executed. Therefore, steps S17a and 17b will be described in Fig. 15. Descriptions of processing other than steps S17a and 17b will be omitted.
  • Step S17a The acquiring unit 120 acquires the important word information 112 and the cluster information 113.
  • the acquiring unit 120 acquires the important word information 112 and the cluster information 113 from the storage unit 110 or an external device.
  • the acquiring unit 120 may acquire only the important word information 112.
  • the acquiring unit 120 may acquire only the cluster information 113.
  • Step S17b The output control unit 150 performs color-based highlighting on key words included in a plurality of search results using the key word information 112. Here, a specific example of highlighting is shown.
  • FIG. 16 is a diagram showing a specific example of the highlighting process of the third embodiment.
  • FIG. 16 shows the state in which the search results are arranged in display order.
  • the output control unit 150 uses the key word information 112 to underline in red the key words "XXX” and "ZZZ" contained in the search result, fault information A. As a result, the key words "XXX” and "ZZZ" are highlighted.
  • the output control unit 150 also uses the cluster information 113 to highlight multiple search results based on color. For example, the output control unit 150 uses the cluster information 113 to color an area that includes the search result, fault information A, in blue. This highlights the fault information A.
  • important words are highlighted, so that the user can easily find them.
  • the user can recognize the importance of important words by the difference in color.
  • the user can recognize the cluster of the search results. For example, the user can recognize that the search results, fault information A and fault information C, belong to the same cluster.
  • the important word information 112 may indicate the correspondence between important words, the scale of the disorder, and fonts.
  • the important word information 112 may also be expressed as indicating the correspondence between important words and fonts.
  • the output control unit 150 uses the important word information 112 to highlight important words included in multiple search results based on fonts. As a result, important words are displayed in a font based on the important word information 112. In other words, important words are displayed in a font that is different from characters other than important words. This allows the user to easily find important words.
  • the important word information 112 may also indicate the correspondence between important words, the scale of the disorder, and the thickness of the characters.
  • the important word information 112 may also be expressed as indicating the correspondence between important words and the thickness of the characters.
  • the output control unit 150 uses the important word information 112 to highlight important words included in multiple search results based on the thickness of the characters. As a result, important words are displayed in a thickness of characters based on the important word information 112. In other words, important words are displayed in a thickness that differs from the thickness of characters other than important words. This allows the user to easily find important words.
  • embodiment 3 can be applied to embodiment 2.
  • 100 Information processing device; 101: Processor; 102: Volatile storage device; 103: Non-volatile storage device; 110: Storage unit; 111: Management table; 112: Key word information; 113: Cluster information; 120: Acquisition unit; 130: Search unit; 140: Calculation unit; 150: Output control unit; 160: Extraction unit; 170: Change unit; 180: Information generation unit; 200: Terminal device.

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Abstract

An information processing device (100) has: a storage unit (110) which stores one or more documents; an acquisition unit (120) which acquires search contents; a search unit (130) which performs search on the basis of the search contents for the one or more documents; a calculation unit (140) which calculates accuracy corresponding to each of a plurality of search results obtained by the search; and an output control unit (150). When the search is performed, the acquisition unit (120) acquires first information which is at least one of the failure scale and the failure occurrence probability corresponding to each of the plurality of search results. When the first information is acquired, the calculation unit (140) calculates display order of each of the plurality of search results on the basis of the accuracy and the first information. The output control unit (150) sorts the plurality of search results on the basis of the display order, and outputs the plurality of search results .

Description

情報処理装置、出力方法、及び出力プログラムInformation processing device, output method, and output program
 本開示は、情報処理装置、出力方法、及び出力プログラムに関する。 This disclosure relates to an information processing device, an output method, and an output program.
 装置、システムなどに障害が発生する場合がある。ユーザは、障害に関する情報を収集するために、コンピュータを用いて、検索を行う。そして、検索結果が、コンピュータに表示される。ここで、検索結果の表示に関する技術が提案されている(特許文献1を参照)。特許文献1の管理者端末は、スキルの高いサポート要員が選択した解決事象を検索結果の上位に表示する。 Sometimes, a failure occurs in a device, system, etc. A user uses a computer to perform a search to gather information about the failure. The search results are then displayed on the computer. A technology has been proposed for displaying search results (see Patent Document 1). The administrator terminal in Patent Document 1 displays the resolved issues selected by highly skilled support personnel at the top of the search results.
特開2015-170179号公報JP 2015-170179 A
 上記の技術では、スキルの高いサポート要員が選択した検索結果が上位に表示される。しかし、ユーザが求めている検索結果は、スキルの高いサポート要員が選択した検索結果と一致するとは限らない。そのため、ユーザが求めている検索結果が上位に表示されない場合がある。 With the above technology, search results selected by highly skilled support personnel are displayed at the top of the results. However, the search results that a user is looking for may not necessarily match the search results selected by highly skilled support personnel. As a result, the search results that a user is looking for may not be displayed at the top of the results.
 本開示の目的は、ユーザが求めている検索結果を上位に表示することである。 The purpose of this disclosure is to display the search results that users are looking for at the top.
 本開示の一態様に係る情報処理装置が提供される。情報処理装置は、1以上の文書を記憶する記憶部と、検索内容を取得する取得部と、前記1以上の文書に対して、前記検索内容に基づく検索を行う検索部と、検索により得られた複数の検索結果のそれぞれに対応する確度を算出する算出部と、出力制御部と、を有する。前記取得部は、前記検索が行われた場合、前記複数の検索結果のそれぞれに対応する、障害規模及び障害発生確率のうちの少なくとも1つである第1の情報を取得する。前記算出部は、前記第1の情報が取得された場合、前記確度及び前記第1の情報に基づいて、前記複数の検索結果のそれぞれの表示順序を算出する。前記出力制御部は、前記表示順序に基づいて、前記複数の検索結果を並び替え、前記複数の検索結果を出力する。 An information processing device according to one aspect of the present disclosure is provided. The information processing device has a storage unit that stores one or more documents, an acquisition unit that acquires search content, a search unit that performs a search on the one or more documents based on the search content, a calculation unit that calculates a degree of certainty corresponding to each of a plurality of search results obtained by the search, and an output control unit. When the search is performed, the acquisition unit acquires first information that is at least one of a failure scale and a failure occurrence probability corresponding to each of the plurality of search results. When the first information is acquired, the calculation unit calculates a display order for each of the plurality of search results based on the degree of certainty and the first information. The output control unit sorts the plurality of search results based on the display order, and outputs the plurality of search results.
 本開示によれば、ユーザが求めている検索結果を上位に表示することができる。 According to this disclosure, search results that users are looking for can be displayed at the top.
実施の形態1の検索システムを示す図である。FIG. 1 is a diagram showing a search system according to a first embodiment. 実施の形態1の情報処理装置が有するハードウェアを示す図である。FIG. 2 is a diagram illustrating hardware included in an information processing device according to a first embodiment. 実施の形態1の情報処理装置の機能を示すブロック図である。2 is a block diagram showing functions of the information processing device according to the first embodiment; 実施の形態1の管理テーブルの例(その1)を示す図である。FIG. 13 is a diagram showing an example (part 1) of a management table according to the first embodiment; 実施の形態1のレコードに基づくFTA方式を示す図である。FIG. 2 is a diagram showing a record-based FTA method according to the first embodiment. 実施の形態1の管理テーブルの例(その2)を示す図である。FIG. 13 is a diagram showing an example (part 2) of the management table according to the first embodiment; 実施の形態1の情報処理装置が実行する処理の例を示すフローチャートである。4 is a flowchart illustrating an example of processing executed by the information processing device according to the first embodiment. 実施の形態2の情報処理装置の機能を示すブロック図である。FIG. 11 is a block diagram showing the functions of an information processing device according to a second embodiment. 実施の形態2の処理の具体例である。13 is a specific example of the process of the second embodiment. 実施の形態2の情報処理装置が実行する処理の例を示すフローチャートである。13 is a flowchart illustrating an example of a process executed by an information processing device according to a second embodiment. 実施の形態2の障害発生確率算出処理の例を示すフローチャートである。13 is a flowchart illustrating an example of a failure occurrence probability calculation process according to the second embodiment. 実施の形態3の情報処理装置の機能を示すブロック図である。FIG. 11 is a block diagram showing the functions of an information processing device according to a third embodiment. 実施の形態3の重要語情報の例を示す図である。FIG. 13 is a diagram showing an example of key word information according to the third embodiment. 実施の形態3のクラスタ情報の例を示す図である。FIG. 13 is a diagram showing an example of cluster information according to the third embodiment. 実施の形態3の情報処理装置が実行する処理の例を示すフローチャートである。13 is a flowchart illustrating an example of processing executed by an information processing device according to a third embodiment. 実施の形態3のハイライト処理の具体例を示す図である。FIG. 13 is a diagram showing a specific example of highlight processing in the third embodiment.
 以下、図面を参照しながら実施の形態を説明する。以下の実施の形態は、例にすぎず、本開示の範囲内で種々の変更が可能である。 Below, an embodiment will be described with reference to the drawings. The following embodiment is merely an example, and various modifications are possible within the scope of this disclosure.
実施の形態1.
 図1は、実施の形態1の検索システムを示す図である。検索システムは、情報処理装置100と端末装置200とを含む。情報処理装置100と端末装置200とは、ネットワークを介して、通信する。ネットワークは、有線ネットワーク又は無線ネットワークである。
Embodiment 1.
1 is a diagram showing a search system according to the first embodiment. The search system includes an information processing device 100 and a terminal device 200. The information processing device 100 and the terminal device 200 communicate with each other via a network. The network is a wired network or a wireless network.
 情報処理装置100は、出力方法を実行する装置である。
 端末装置200は、ユーザが使用する装置である。ユーザは、端末装置200に検索内容を入力する。検索内容は、検索キーワード及びクエリの意味を含む。ユーザは、情報処理装置100に検索内容を入力してもよい。
The information processing device 100 is a device that executes an output method.
The terminal device 200 is a device used by a user. The user inputs search content to the terminal device 200. The search content includes a search keyword and a query. The user may input the search content to the information processing device 100.
 次に、情報処理装置100が有するハードウェアを説明する。
 図2は、実施の形態1の情報処理装置が有するハードウェアを示す図である。情報処理装置100は、プロセッサ101、揮発性記憶装置102、及び不揮発性記憶装置103を有する。
Next, the hardware of the information processing device 100 will be described.
2 is a diagram showing hardware included in the information processing apparatus according to embodiment 1. The information processing apparatus 100 includes a processor 101, a volatile storage device 102, and a non-volatile storage device 103.
 プロセッサ101は、情報処理装置100全体を制御する。例えば、プロセッサ101は、CPU(Central Processing Unit)、FPGA(Field Programmable Gate Array)などである。プロセッサ101は、マルチプロセッサでもよい。また、情報処理装置100は、処理回路を有してもよい。 The processor 101 controls the entire information processing device 100. For example, the processor 101 is a CPU (Central Processing Unit), an FPGA (Field Programmable Gate Array), etc. The processor 101 may be a multiprocessor. The information processing device 100 may also have a processing circuit.
 揮発性記憶装置102は、情報処理装置100の主記憶装置である。例えば、揮発性記憶装置102は、RAM(Random Access Memory)である。不揮発性記憶装置103は、情報処理装置100の補助記憶装置である。例えば、不揮発性記憶装置103は、HDD(Hard Disk Drive)、又はSSD(Solid State Drive)である。 The volatile memory device 102 is the main memory device of the information processing device 100. For example, the volatile memory device 102 is a RAM (Random Access Memory). The non-volatile memory device 103 is an auxiliary memory device of the information processing device 100. For example, the non-volatile memory device 103 is a HDD (Hard Disk Drive) or an SSD (Solid State Drive).
 次に、情報処理装置100が有する機能を説明する。
 図3は、実施の形態1の情報処理装置の機能を示すブロック図である。情報処理装置100は、記憶部110、取得部120、検索部130、算出部140、及び出力制御部150を有する。
Next, functions of the information processing device 100 will be described.
3 is a block diagram showing functions of the information processing device of embodiment 1. The information processing device 100 includes a storage unit 110, an acquisition unit 120, a search unit 130, a calculation unit 140, and an output control unit 150.
 記憶部110は、揮発性記憶装置102又は不揮発性記憶装置103に確保した記憶領域として実現してもよい。
 取得部120、検索部130、算出部140、及び出力制御部150の一部又は全部は、処理回路によって実現してもよい。また、取得部120、検索部130、算出部140、及び出力制御部150の一部又は全部は、プロセッサ101が実行するプログラムのモジュールとして実現してもよい。例えば、プロセッサ101が実行するプログラムは、出力プログラムとも言う。例えば、出力プログラムは、記録媒体に記録されている。
The storage unit 110 may be realized as a storage area secured in the volatile storage device 102 or the non-volatile storage device 103 .
The acquiring unit 120, the searching unit 130, the calculating unit 140, and the output control unit 150 may be partly or entirely realized by a processing circuit. Also, the acquiring unit 120, the searching unit 130, the calculating unit 140, and the output control unit 150 may be partly or entirely realized as a module of a program executed by the processor 101. For example, the program executed by the processor 101 is also referred to as an output program. For example, the output program is recorded on a recording medium.
 記憶部110は、1以上の文書を記憶する。例えば、文書は、1以上の文章で構成される。
 また、記憶部110は、管理テーブルを記憶してもよい。管理テーブルを示す。
The storage unit 110 stores one or more documents. For example, a document is made up of one or more sentences.
The storage unit 110 may also store a management table.
 図4は、実施の形態1の管理テーブルの例(その1)を示す図である。例えば、管理テーブル111は、記憶部110に格納される。管理テーブル111は、管理情報とも言う。管理テーブル111は、過去の障害事例に基づいて作成されてもよい。
 管理テーブル111は、“No.”、システム名、障害情報、障害規模、FTA(Fault Tree Analysis)方式の発生確率、及び障害発生確率の項目を有する。
4 is a diagram showing an example (part 1) of a management table according to the first embodiment. For example, the management table 111 is stored in the storage unit 110. The management table 111 is also referred to as management information. The management table 111 may be created based on past failure cases.
The management table 111 has the following items: "No.", system name, failure information, failure scale, occurrence probability according to FTA (Fault Tree Analysis) method, and failure occurrence probability.
 “No.”の項目には、識別子が登録される。システム名の項目には、障害が発生したシステム名が登録される。障害情報の項目には、障害情報が登録される。障害規模の項目には、障害規模を示す値が登録される。なお、例えば、障害規模は、0.00~1.00の範囲内の値で表される。FTA方式の発生確率の項目には、FTA方式の発生確率が登録される。ここで、“No.1”のレコードをFTA方式で表した図を示す。 In the "No." field, an identifier is registered. In the system name field, the name of the system in which the failure occurred is registered. In the failure information field, failure information is registered. In the failure scale field, a value indicating the scale of the failure is registered. For example, the scale of the failure is expressed as a value within the range of 0.00 to 1.00. In the FTA method occurrence probability field, the probability of the FTA method occurrence is registered. Here, a diagram showing the "No. 1" record using the FTA method is shown.
 図5は、実施の形態1のレコードに基づくFTA方式を示す図である。図5は、トップ事象を示している。障害情報は、トップ事象に対応する。また、“X装置のコネクタ外れ”及び“Y装置のコネクタ外れ”は、基本事象である。 FIG. 5 is a diagram showing the record-based FTA method of the first embodiment. FIG. 5 shows top events. Fault information corresponds to the top events. In addition, "connector of device X is disconnected" and "connector of device Y is disconnected" are basic events.
 また、図4では、“X装置のコネクタ外れ”の発生確率が、0.02であることを示している。“Y装置のコネクタ外れ”の発生確率が、0.01であることを示している。このように、図4では、FTA方式の発生確率は、0.00~1.00の範囲内の値で表される。FTA方式の発生確率の表現は、異なってもよい。例えば、FTA方式の発生確率は、0~100%の範囲内の値で表される。 Furthermore, FIG. 4 shows that the occurrence probability of "connector coming loose on device X" is 0.02. The occurrence probability of "connector coming loose on device Y" is 0.01. Thus, in FIG. 4, the occurrence probability of the FTA method is expressed as a value in the range of 0.00 to 1.00. The expression of the occurrence probability of the FTA method may be different. For example, the occurrence probability of the FTA method is expressed as a value in the range of 0 to 100%.
 図4の障害発生確率の項目には、FTA方式の発生確率に基づく障害発生確率が登録される。障害発生確率は、算出部140により算出されてもよい。例えば、算出部140は、式(1)を用いて、“No.1”のレコードの障害発生確率を算出する。また、算出部140は、小数点第4位以下を切り捨てて、障害発生確率を算出してもよい。 In the fault occurrence probability field in FIG. 4, a fault occurrence probability based on the occurrence probability of the FTA method is registered. The fault occurrence probability may be calculated by the calculation unit 140. For example, the calculation unit 140 uses formula (1) to calculate the fault occurrence probability of the record "No. 1". The calculation unit 140 may also calculate the fault occurrence probability by rounding down to the fourth decimal place.
Figure JPOXMLDOC01-appb-M000001
Figure JPOXMLDOC01-appb-M000001
 また、管理テーブル111は、他の項目を有してもよい。他の項目を示す。 The management table 111 may also have other items. Other items are shown below.
 図6は、実施の形態1の管理テーブルの例(その2)を示す図である。管理テーブル111は、発生日、原因、対策方法、及び対策完了日の項目をさらに有する。 FIG. 6 is a diagram showing an example (part 2) of a management table according to the first embodiment. The management table 111 further includes items for the date of occurrence, cause, countermeasure method, and countermeasure completion date.
 図3に戻って、取得部120を説明する。
 取得部120は、検索内容を取得する。例えば、取得部120は、検索内容を端末装置200から取得する。
Returning to FIG. 3, the acquisition unit 120 will be described.
The acquiring unit 120 acquires the search content. For example, the acquiring unit 120 acquires the search content from the terminal device 200.
 検索部130は、1以上の文書に対して、検索内容に基づく検索を行う。これにより、複数の検索結果が検索されたものとする。また、検索部130は、検索を行う場合、検索内容に対して形態素解析を行い、形態素解析により得られた情報を用いて、検索を行ってもよい。 The search unit 130 performs a search based on the search content for one or more documents. As a result, multiple search results are retrieved. In addition, when performing a search, the search unit 130 may perform a morphological analysis on the search content and use the information obtained by the morphological analysis to perform the search.
 算出部140は、複数の検索結果のそれぞれに対応する確度を算出する。例えば、算出部140は、複数の検索結果のそれぞれに対応する、検索内容と検索結果との一致度を、確度として算出する。具体的には、算出部140は、検索内容に含まれている単語と、検索結果に含まれている単語とを比較することで、確度を算出する。これにより、複数の検索結果のそれぞれには、確度が対応付けられる。ここで、検索部130は、複数の検索結果のうち、確度に基づいて降順に検索結果を並べたときの上位から予め定められた数の検索結果以外の検索結果を、検索結果から除外してもよい。すなわち、検索部130は、確度が上位n番以下の検索結果を除外してもよい。なお、nは、正の整数である。例えば、検索部130は、複数の検索結果のうち、上位5番以下の検索結果を除外する。これにより、確度が高い検索結果が、残る。つまり、検索結果として相応しい情報が、残る。 The calculation unit 140 calculates the degree of accuracy corresponding to each of the multiple search results. For example, the calculation unit 140 calculates the degree of match between the search content and the search result corresponding to each of the multiple search results as the accuracy. Specifically, the calculation unit 140 calculates the accuracy by comparing the words included in the search content with the words included in the search results. As a result, each of the multiple search results is associated with a accuracy. Here, the search unit 130 may exclude from the search results any search results other than a predetermined number of search results from the top when the search results are sorted in descending order based on accuracy. In other words, the search unit 130 may exclude search results with accuracy less than the top n. Here, n is a positive integer. For example, the search unit 130 excludes search results less than the top 5 from the multiple search results. As a result, search results with high accuracy remain. In other words, information suitable as a search result remains.
 取得部120は、検索結果に対応する障害規模を取得する。詳細には、取得部120は、検索結果と同じ内容の障害情報に対応する障害規模を取得する。例えば、管理テーブル111が記憶部110に格納されている場合、取得部120は、管理テーブル111を参照し、検索結果と同じ内容の障害情報に対応する障害規模を取得する。具体的には、検索結果が“障害A1,A2がX装置で発生した。”である場合、取得部120は、障害規模“0.2”を取得する。ここで、管理テーブル111は、外部装置に格納されてもよい。例えば、外部装置は、クラウドサーバなどである。管理テーブル111が外部装置に格納されている場合、取得部120は、検索結果と同じ内容の障害情報に対応する障害規模の送信指示を外部装置に送信することで、当該障害規模を外部装置から取得する。 The acquisition unit 120 acquires the fault scale corresponding to the search result. In detail, the acquisition unit 120 acquires the fault scale corresponding to the fault information having the same content as the search result. For example, when the management table 111 is stored in the storage unit 110, the acquisition unit 120 refers to the management table 111 and acquires the fault scale corresponding to the fault information having the same content as the search result. Specifically, when the search result is "Faults A1 and A2 occurred in device X," the acquisition unit 120 acquires the fault scale of "0.2." Here, the management table 111 may be stored in an external device. For example, the external device is a cloud server or the like. When the management table 111 is stored in an external device, the acquisition unit 120 acquires the fault scale from the external device by transmitting an instruction to the external device to transmit the fault scale corresponding to the fault information having the same content as the search result.
 取得部120は、検索結果と同じ内容の障害情報が管理テーブル111に存在しない場合、障害規模を取得しない。ここで、以下の説明では、複数の検索結果のそれぞれは、管理テーブル111の障害情報と同じ内容であるものとする。よって、取得部120は、複数の検索結果のそれぞれに対して、上記の処理を行う。これにより、複数の検索結果のそれぞれに対応する障害規模が、得られる。 If there is no fault information in the management table 111 that has the same content as the search result, the acquisition unit 120 does not acquire the fault scale. Here, in the following explanation, it is assumed that each of the multiple search results has the same content as the fault information in the management table 111. Therefore, the acquisition unit 120 performs the above processing for each of the multiple search results. As a result, the fault scale corresponding to each of the multiple search results is obtained.
 取得部120は、検索結果に対応する障害発生確率を取得する。詳細には、取得部120は、検索結果と同じ内容の障害情報に対応する障害発生確率を取得する。例えば、取得部120は、算出部140により算出された障害発生確率を取得する。また、例えば、管理テーブル111が記憶部110に格納されている場合、取得部120は、管理テーブル111を参照し、検索結果と同じ内容の障害情報に対応する障害発生確率を取得する。具体的には、検索結果が“障害A1,A2がX装置で発生した。”である場合、取得部120は、障害発生確率“0.029”を取得する。また、管理テーブル111が外部装置に格納されている場合、取得部120は、検索結果と同じ内容の障害情報に対応する障害発生確率の送信指示を外部装置に送信することで、当該障害発生確率を外部装置から取得する。 The acquisition unit 120 acquires the failure occurrence probability corresponding to the search result. In detail, the acquisition unit 120 acquires the failure occurrence probability corresponding to the failure information having the same content as the search result. For example, the acquisition unit 120 acquires the failure occurrence probability calculated by the calculation unit 140. Also, for example, if the management table 111 is stored in the storage unit 110, the acquisition unit 120 refers to the management table 111 and acquires the failure occurrence probability corresponding to the failure information having the same content as the search result. Specifically, if the search result is "Failures A1 and A2 occurred in device X," the acquisition unit 120 acquires the failure occurrence probability of "0.029." Also, if the management table 111 is stored in an external device, the acquisition unit 120 acquires the failure occurrence probability from the external device by transmitting an instruction to the external device to transmit the failure occurrence probability corresponding to the failure information having the same content as the search result.
 取得部120は、検索結果と同じ内容の障害情報が管理テーブル111に存在しない場合、障害発生確率を取得しない。ここで、以下の説明では、複数の検索結果のそれぞれは、管理テーブル111の障害情報と同じ内容であるものとする。よって、取得部120は、複数の検索結果のそれぞれに対して、上記の処理を行う。これにより、複数の検索結果のそれぞれに対応する障害発生確率が、得られる。
 これにより、複数の検索結果のそれぞれに対応する確度、障害規模、及び障害発生確率が、得られる。
The acquiring unit 120 does not acquire a failure occurrence probability if failure information having the same content as the search result does not exist in the management table 111. In the following description, it is assumed that each of the multiple search results has the same content as the failure information in the management table 111. Therefore, the acquiring unit 120 performs the above process for each of the multiple search results. As a result, a failure occurrence probability corresponding to each of the multiple search results is obtained.
This provides the degree of certainty, the scale of failure, and the probability of failure occurrence corresponding to each of the multiple search results.
 算出部140は、確度、障害規模、及び障害発生確率に基づいて、複数の検索結果のそれぞれの表示順序を算出する。詳細には、算出部140は、式(2)を用いて、1つの表示順序を算出する。 The calculation unit 140 calculates the display order of each of the multiple search results based on the certainty, the scale of the fault, and the probability of the fault occurring. In detail, the calculation unit 140 calculates one display order using formula (2).
Figure JPOXMLDOC01-appb-M000002
Figure JPOXMLDOC01-appb-M000002
 なお、Ks、Kd、Koは、係数である。例えば、Ks、Kd、Koは、ユーザに設定される。Ks、Kd、Koは、重みとして用いられる。また、式(2)には、Ks、Kd、Koが含まれていなくてもよい。 Note that Ks, Kd, and Ko are coefficients. For example, Ks, Kd, and Ko are set by the user. Ks, Kd, and Ko are used as weights. Furthermore, Ks, Kd, and Ko do not necessarily need to be included in equation (2).
 算出部140は、複数の検索結果のそれぞれに対して、式(2)を用いて、表示順序を算出する。これにより、複数の検索結果のそれぞれには、表示順序が対応付けられる。 The calculation unit 140 calculates the display order for each of the multiple search results using formula (2). As a result, a display order is associated with each of the multiple search results.
 出力制御部150は、表示順序に基づいて、複数の検索結果を並び替える。出力制御部150は、複数の検索結果を出力する。例えば、出力制御部150は、複数の検索結果を端末装置200に出力する。また、例えば、出力制御部150は、情報処理装置100のディスプレイに複数の検索結果を出力する。これにより、複数の検索結果が、端末装置200、ディスプレイなどに表示される。 The output control unit 150 rearranges the multiple search results based on the display order. The output control unit 150 outputs the multiple search results. For example, the output control unit 150 outputs the multiple search results to the terminal device 200. Also, for example, the output control unit 150 outputs the multiple search results to the display of the information processing device 100. As a result, the multiple search results are displayed on the terminal device 200, a display, etc.
 次に、情報処理装置100が実行する処理を、フローチャートを用いて、説明する。
 図7は、実施の形態1の情報処理装置が実行する処理の例を示すフローチャートである。
 (ステップS11)取得部120は、検索内容を取得する。
 (ステップS12)検索部130は、1以上の文書に対して、検索内容に基づく検索を行う。これにより、複数の検索結果が、得られる。
 (ステップS13)算出部140は、複数の検索結果のそれぞれに対応する確度を算出する。
Next, the process executed by the information processing device 100 will be described with reference to a flowchart.
FIG. 7 is a flowchart illustrating an example of processing executed by the information processing device according to the first embodiment.
(Step S11) The acquiring unit 120 acquires search contents.
(Step S12) The search unit 130 searches one or more documents based on the search content, thereby obtaining a plurality of search results.
(Step S13) The calculation unit 140 calculates the likelihood corresponding to each of the multiple search results.
 (ステップS14)取得部120は、複数の検索結果のそれぞれに対応する障害規模を取得する。
 (ステップS15)取得部120は、複数の検索結果のそれぞれに対応する障害発生確率を取得する。
 (ステップS16)算出部140は、確度、障害規模、及び障害発生確率に基づいて、複数の検索結果のそれぞれの表示順序を算出する。
 (ステップS17)出力制御部150は、表示順序に基づいて、複数の検索結果を並び替える。
 (ステップS18)出力制御部150は、複数の検索結果を出力する。
(Step S14) The acquiring unit 120 acquires the failure scale corresponding to each of the multiple search results.
(Step S15) The obtaining unit 120 obtains a failure occurrence probability corresponding to each of the multiple search results.
(Step S16) The calculation unit 140 calculates a display order for each of the search results based on the certainty, the fault scale, and the fault occurrence probability.
(Step S17) The output control unit 150 rearranges the search results based on the display order.
(Step S18) The output control unit 150 outputs a plurality of search results.
 実施の形態1によれば、情報処理装置100は、確度、障害規模、及び障害発生確率に基づいて、複数の検索結果のそれぞれの表示順序を算出する。これにより、複数の検索結果のそれぞれには、ユーザが求めている障害規模及び障害発生確率に基づく表示順序が対応付けられる。情報処理装置100は、表示順序に基づいて、複数の検索結果を並び替え、複数の検索結果を出力する。よって、情報処理装置100は、ユーザが求めている検索結果を上位に表示することができる。 According to the first embodiment, the information processing device 100 calculates the display order of each of the multiple search results based on the accuracy, the scale of the failure, and the probability of the failure occurring. As a result, each of the multiple search results is associated with a display order based on the scale of the failure and the probability of the failure occurring that the user desires. The information processing device 100 sorts the multiple search results based on the display order, and outputs the multiple search results. Thus, the information processing device 100 can display the search results that the user desires at the top.
 上記では、複数の検索結果のそれぞれに対応する障害規模及び障害発生確率が取得される場合を説明した。複数の検索結果のそれぞれに対応する、障害規模及び障害発生確率のうちの少なくとも1つが取得されてもよい。なお、障害規模及び障害発生確率のうちの少なくとも1つは、第1の情報とも言う。算出部140は、第1の情報が取得された場合、確度及び第1の情報に基づいて、複数の検索結果のそれぞれの表示順序を算出する。 The above describes a case where the fault scale and fault occurrence probability corresponding to each of the multiple search results are obtained. At least one of the fault scale and fault occurrence probability corresponding to each of the multiple search results may be obtained. Note that at least one of the fault scale and fault occurrence probability is also referred to as first information. When the first information is obtained, the calculation unit 140 calculates the display order of each of the multiple search results based on the accuracy and the first information.
 これにより、例えば、複数の検索結果のそれぞれには、ユーザが求めている障害規模に基づく表示順序が対応付けられる。なお、当該表示順序を算出する場合、算出部140は、式(3)を用いて、1つの表示順序を算出する。 As a result, for example, each of the multiple search results is associated with a display order based on the scale of the problem desired by the user. When calculating the display order, the calculation unit 140 calculates one display order using formula (3).
Figure JPOXMLDOC01-appb-M000003
Figure JPOXMLDOC01-appb-M000003
 算出部140は、複数の検索結果のそれぞれに対して、式(3)を用いて、表示順序を算出する。
 このように、複数の検索結果のそれぞれには、ユーザが求めている障害規模に基づく表示順序が対応付けられる。そのため、ユーザは、障害規模に基づく表示順序で、複数の検索結果を知ることができる。よって、情報処理装置100は、ユーザが求めている検索結果を上位に表示することができる。なお、式(3)には、係数が含まれなくてもよい。
The calculation unit 140 calculates the display order for each of the search results using formula (3).
In this way, each of the multiple search results is associated with a display order based on the scale of the failure desired by the user. Therefore, the user can know the multiple search results in the display order based on the scale of the failure. Therefore, the information processing device 100 can display the search results desired by the user at the top. Note that equation (3) does not need to include a coefficient.
 また、例えば、複数の検索結果のそれぞれには、ユーザが求めている障害発生確率に基づく表示順序が対応付けられる。なお、当該表示順序を算出する場合、算出部140は、式(4)を用いて、1つの表示順序を算出する。 Furthermore, for example, each of the search results is associated with a display order based on the failure occurrence probability desired by the user. When calculating the display order, the calculation unit 140 calculates one display order using formula (4).
Figure JPOXMLDOC01-appb-M000004
Figure JPOXMLDOC01-appb-M000004
 算出部140は、複数の検索結果のそれぞれに対して、式(4)を用いて、表示順序を算出する。
 このように、複数の検索結果のそれぞれには、ユーザが求めている障害発生確率に基づく表示順序が対応付けられる。そのため、ユーザは、障害発生確率に基づく表示順序で、複数の検索結果を知ることができる。よって、情報処理装置100は、ユーザが求めている検索結果を上位に表示することができる。なお、式(4)には、係数が含まれなくてもよい。
The calculation unit 140 calculates the display order for each of the search results using formula (4).
In this way, each of the multiple search results is associated with a display order based on the failure occurrence probability desired by the user. Therefore, the user can know the multiple search results in a display order based on the failure occurrence probability. Therefore, the information processing device 100 can display the search results desired by the user at the top. Note that the formula (4) does not need to include a coefficient.
 算出部140は、表示順序を算出する場合、係数を用いて、表示順序を算出する。つまり、算出部140は、係数Ks、Kd、Koを含む式(2)を用いて、表示順序を算出する。係数Ks、Kd、Koは、重みとして用いられる。そのため、表示順序に影響を与えたい場合、係数Ks、Kd、Koには、大きい値が設定される。例えば、ユーザが障害規模を重視している場合、Kdには、大きい値が設定される。これにより、障害規模に関する検索結果が上位に表示される。このように、情報処理装置100は、係数を用いることで、ユーザが重視している内容に関する検索結果を上位に表示させることができる。 When calculating the display order, the calculation unit 140 uses coefficients to calculate the display order. That is, the calculation unit 140 calculates the display order using formula (2) including coefficients Ks, Kd, and Ko. The coefficients Ks, Kd, and Ko are used as weights. Therefore, when it is desired to influence the display order, large values are set for the coefficients Ks, Kd, and Ko. For example, when the user places importance on the scale of the failure, a large value is set for Kd. As a result, search results related to the scale of the failure are displayed at the top. In this way, the information processing device 100 can use coefficients to display search results related to the content that the user places importance on at the top.
実施の形態2.
 次に、実施の形態2を説明する。実施の形態2では、実施の形態1と相違する事項を主に説明する。そして、実施の形態2では、実施の形態1と共通する事項の説明を省略する。
Embodiment 2.
Next, a description will be given of embodiment 2. In embodiment 2, differences from embodiment 1 will be mainly described. Furthermore, in embodiment 2, description of matters common to embodiment 1 will be omitted.
 図8は、実施の形態2の情報処理装置の機能を示すブロック図である。情報処理装置100は、さらに、抽出部160及び変更部170を有する。抽出部160及び変更部170の一部又は全部は、処理回路によって実現してもよい。また、抽出部160及び変更部170の一部又は全部は、プロセッサ101が実行するプログラムのモジュールとして実現してもよい。 FIG. 8 is a block diagram showing the functions of the information processing device of the second embodiment. The information processing device 100 further includes an extraction unit 160 and a modification unit 170. A part or all of the extraction unit 160 and the modification unit 170 may be realized by a processing circuit. Also, a part or all of the extraction unit 160 and the modification unit 170 may be realized as a program module executed by the processor 101.
 取得部120は、検索内容を取得する。例えば、検索内容は、“障害A3が結露したA装置に発生した。”である。
 抽出部160は、検索内容の中から事象を抽出する。例えば、抽出部160は、図5のようなFTA方式の情報に基づいて生成された事象一覧を用いて、検索内容の中から事象を抽出する。例えば、事象一覧には、基本事象及び中間事象が含まれる。具体的には、例えば、事象一覧には、“結露”が含まれる。検索内容が、“障害A3が結露したA装置に発生した。”である場合、抽出部160は、“結露”を抽出する。
The acquiring unit 120 acquires the search content. For example, the search content is "Fault A3 occurred in device A where condensation occurred."
The extraction unit 160 extracts events from the search content. For example, the extraction unit 160 extracts events from the search content using an event list generated based on information from the FTA method as shown in FIG. 5. For example, the event list includes basic events and intermediate events. Specifically, for example, the event list includes "condensation." If the search content is "Fault A3 occurred in device A that was condensed," the extraction unit 160 extracts "condensation."
 以降の処理を、図を用いて説明する。
 図9は、実施の形態2の処理の具体例である。
 取得部120は、検索結果に対応するFTA方式の発生確率と、当該FTA方式の発生確率の事象とを取得する。例えば、検索結果が“障害A3,A4がX装置で発生した。”である場合、取得部120は、検索結果と同じである管理テーブル111のNo.4の障害情報を特定する。取得部120は、管理テーブル111のNo.4のFTA方式の発生確率と、No.4のFTA方式の発生確率の事象とを取得する。
 なお、取得部120は、検索結果に対応するFTA方式の発生確率と、当該FTA方式の発生確率の事象とを記憶部110又は外部装置から取得する。
The subsequent processing will be explained with reference to the drawings.
FIG. 9 shows a specific example of the process according to the second embodiment.
The acquiring unit 120 acquires the occurrence probability of the FTA method corresponding to the search result and the occurrence probability event of the FTA method. For example, if the search result is "Failures A3 and A4 occurred in device X," the acquiring unit 120 identifies the failure information of No. 4 in the management table 111, which is the same as the search result. The acquiring unit 120 acquires the occurrence probability of the FTA method of No. 4 in the management table 111 and the occurrence probability event of the FTA method of No. 4.
The acquisition unit 120 acquires the occurrence probability of the FTA method corresponding to the search result and the event of the occurrence probability of the FTA method from the storage unit 110 or an external device.
 変更部170は、FTA方式の発生確率の事象が、抽出された事象と同じである場合、抽出された事象に対応するFTA方式の発生確率を最大値に変更する。抽出された事象“結露”とFTA方式の発生確率の事象“結露”が同じであるため、変更部170は、事象“結露”に対応するFTA方式の発生確率を最大値“1.0”に変更する。 If the event with the occurrence probability of the FTA method is the same as the extracted event, the modification unit 170 changes the occurrence probability of the FTA method corresponding to the extracted event to the maximum value. Since the extracted event "condensation" and the event with the occurrence probability of the FTA method "condensation" are the same, the modification unit 170 changes the occurrence probability of the FTA method corresponding to the event "condensation" to the maximum value "1.0".
 FTA方式の発生確率を最大値に変更する理由は、次の通りである。検索内容に“結露”が含まれているということは、結露が障害原因であるときの障害発生確率をユーザが知りたがっていると推定できる。そのため、変更部170は、“結露”に対応するFTA方式の発生確率を最大値に変更する。 The reason for changing the occurrence probability of the FTA method to the maximum value is as follows. If the search content includes "condensation," it can be assumed that the user wants to know the probability of a fault occurring when condensation is the cause of the fault. Therefore, the change unit 170 changes the occurrence probability of the FTA method corresponding to "condensation" to the maximum value.
 算出部140は、複数の検索結果のそれぞれに対応するFTA方式の発生確率に基づいて、複数の検索結果のそれぞれに対応する障害発生確率を算出する。例えば、算出部140は、式(5)を用いて、障害発生確率を算出する。 The calculation unit 140 calculates the failure occurrence probability corresponding to each of the multiple search results based on the occurrence probability of the FTA method corresponding to each of the multiple search results. For example, the calculation unit 140 calculates the failure occurrence probability using formula (5).
Figure JPOXMLDOC01-appb-M000005
Figure JPOXMLDOC01-appb-M000005
 以降の処理は、実施の形態1と同じである。 The subsequent processing is the same as in embodiment 1.
 次に、情報処理装置100が実行する処理を、フローチャートを用いて説明する。
 図10は、実施の形態2の情報処理装置が実行する処理の例を示すフローチャートである。図10の処理は、ステップS15aが実行される点が図7の処理と異なる。そのため、図10では、ステップS15aを説明する。そして、ステップS15a以外の処理の説明は、省略する。
 (ステップS15a)情報処理装置100は、障害発生確率算出処理を実行する。
Next, the process executed by the information processing device 100 will be described with reference to a flowchart.
Fig. 10 is a flowchart showing an example of a process executed by the information processing device of the second embodiment. The process of Fig. 10 differs from the process of Fig. 7 in that step S15a is executed. Therefore, step S15a will be described in Fig. 10. Descriptions of the processes other than step S15a will be omitted.
(Step S15a) The information processing device 100 executes a failure occurrence probability calculation process.
 図11は、実施の形態2の障害発生確率算出処理の例を示すフローチャートである。図11の処理は、ステップS15aに対応する。
 (ステップS21)抽出部160は、検索内容の中から事象を抽出する。
 (ステップS22)取得部120は、複数の検索結果のそれぞれに対応するFTA方式の発生確率と、当該FTA方式の発生確率の事象とを取得する。
Fig. 11 is a flowchart showing an example of a failure occurrence probability calculation process according to embodiment 2. The process in Fig. 11 corresponds to step S15a.
(Step S21) The extraction unit 160 extracts events from the search contents.
(Step S22) The acquisition unit 120 acquires the occurrence probability of the FTA method corresponding to each of the multiple search results and the event of the occurrence probability of the FTA method.
 (ステップS23)変更部170は、1つのFTA方式の発生確率の事象を選択する。
 (ステップS24)変更部170は、選択されたFTA方式の発生確率の事象が、抽出された事象と同じであるか否かを判定する。
 同じ事象である場合、処理は、ステップS25に進む。異なる事象である場合、処理は、ステップS26に進む。
(Step S23) The change unit 170 selects an event of occurrence probability of one FTA method.
(Step S24) The change unit 170 determines whether the event of the occurrence probability of the selected FTA method is the same as the extracted event.
If the events are the same, the process proceeds to step S25. If the events are different, the process proceeds to step S26.
 (ステップS25)変更部170は、FTA方式の発生確率を最大値に変更する。
 (ステップS26)算出部140は、FTA方式の発生確率に基づいて、障害発生確率を算出する。
 (ステップS27)変更部170は、全てを選択したか否かを判定する。全てを選択した場合、処理は、終了する。全てを選択していない場合、処理は、ステップS23に進む。
(Step S25) The change unit 170 changes the occurrence probability of the FTA method to the maximum value.
(Step S26) The calculation unit 140 calculates a failure occurrence probability based on the occurrence probability of the FTA method.
(Step S27) The change unit 170 judges whether or not all have been selected. If all have been selected, the process ends. If not all have been selected, the process proceeds to step S23.
 実施の形態2によれば、情報処理装置100は、FTA方式の発生確率を最大値に変更する。変更されたFTA方式の発生確率に基づく障害発生確率は、高くなる。そのため、障害発生確率に対応する検索結果の表示順序も高くなる。よって、情報処理装置100は、ユーザが求めている検索結果をより上位に表示することができる。 According to the second embodiment, the information processing device 100 changes the occurrence probability of the FTA method to the maximum value. The failure occurrence probability based on the changed occurrence probability of the FTA method becomes higher. Therefore, the display order of the search results corresponding to the failure occurrence probability also becomes higher. Therefore, the information processing device 100 can display the search results desired by the user at a higher position.
実施の形態3.
 次に、実施の形態3を説明する。実施の形態3では、実施の形態1と相違する事項を主に説明する。そして、実施の形態3では、実施の形態1と共通する事項の説明を省略する。
Embodiment 3.
Next, a description will be given of embodiment 3. In embodiment 3, differences from embodiment 1 will be mainly described. Furthermore, in embodiment 3, description of matters common to embodiment 1 will be omitted.
 図12は、実施の形態3の情報処理装置の機能を示すブロック図である。情報処理装置100は、さらに、情報生成部180を有する。情報生成部180の一部又は全部は、処理回路によって実現してもよい。また、情報生成部180の一部又は全部は、プロセッサ101が実行するプログラムのモジュールとして実現してもよい。 FIG. 12 is a block diagram showing the functions of an information processing device according to the third embodiment. The information processing device 100 further includes an information generating unit 180. A part or all of the information generating unit 180 may be realized by a processing circuit. Also, a part or all of the information generating unit 180 may be realized as a program module executed by the processor 101.
 情報生成部180は、管理テーブル111に登録されている障害情報に基づいて、重要語を特定する。例えば、情報生成部180は、重要語辞書を用いて、重要語を特定する。例えば、情報生成部180は、No.2の障害情報に基づいて、重要語“障害A3”を特定する。
 情報生成部180は、特定された重要語と障害規模とを対応付ける。例えば、情報生成部180は、重要語“障害A3”と障害規模“0.8”とを対応付ける。
 情報生成部180は、障害規模と色とを対応付ける。例えば、情報生成部180は、障害規模“0.8”と“赤”とを対応付ける。
 これにより、重要語と障害規模と色とが、対応付けられる。そして、重要語と障害規模と色との対応関係を示す情報は、重要語情報と呼ぶ。重要語情報は、重要語と色との対応関係を示してもよい。重要語情報の例を示す。
The information generating unit 180 identifies important words based on the fault information registered in the management table 111. For example, the information generating unit 180 identifies important words using a key word dictionary. For example, the information generating unit 180 identifies the important word "Fault A3" based on the fault information No. 2.
The information generating unit 180 associates the identified key word with the scale of the problem. For example, the information generating unit 180 associates the key word "problem A3" with the scale of the problem of "0.8".
The information generating unit 180 associates the failure scale with a color. For example, the information generating unit 180 associates a failure scale of "0.8" with the color "red."
In this way, the keyword, the scale of the damage, and the color are associated with each other. Information indicating the correspondence between the keyword, the scale of the damage, and the color is called keyword information. The keyword information may indicate the correspondence between the keyword and the color. An example of keyword information is shown below.
 図13は、実施の形態3の重要語情報の例を示す図である。重要語情報112は、重要語と障害規模と色との対応関係を示す。情報生成部180は、重要語情報112を記憶部110又は外部装置に格納する。
 情報生成部180は、管理テーブル111に登録されている複数の障害情報をクラスタリングする。情報生成部180は、クラスタリングにより得られた結果(すなわち、クラスタ)に、色を対応付ける。これにより、クラスタと色とが、対応付けられる。クラスタと色との対応関係を示す情報は、クラスタ情報と呼ぶ。クラスタ情報の例を示す。
13 is a diagram showing an example of the important word information according to the third embodiment. The important word information 112 indicates the correspondence between the important word, the scale of the damage, and the color. The information generating unit 180 stores the important word information 112 in the storage unit 110 or an external device.
The information generating unit 180 clusters multiple pieces of fault information registered in the management table 111. The information generating unit 180 associates a color with the result obtained by clustering (i.e., a cluster). In this way, the clusters and the colors are associated with each other. Information indicating the association between the clusters and the colors is called cluster information. An example of cluster information is shown below.
 図14は、実施の形態3のクラスタ情報の例を示す図である。クラスタ情報113は、障害情報が属するクラスタと色との対応関係を示す。情報生成部180は、クラスタ情報113を記憶部110又は外部装置に格納する。 FIG. 14 is a diagram showing an example of cluster information in the third embodiment. Cluster information 113 indicates the correspondence between the cluster to which the fault information belongs and the color. The information generating unit 180 stores the cluster information 113 in the storage unit 110 or an external device.
 次に、情報処理装置100が実行する処理を、フローチャートを用いて説明する。
 図15は、実施の形態3の情報処理装置が実行する処理の例を示すフローチャートである。図15の処理は、ステップS17a,17bが実行される点が図7の処理と異なる。そのため、図15では、ステップS17a,17bを説明する。そして、ステップS17a,17b以外の処理の説明は、省略する。
Next, the process executed by the information processing device 100 will be described with reference to a flowchart.
Fig. 15 is a flowchart showing an example of processing executed by the information processing device of the third embodiment. The processing of Fig. 15 differs from the processing of Fig. 7 in that steps S17a and 17b are executed. Therefore, steps S17a and 17b will be described in Fig. 15. Descriptions of processing other than steps S17a and 17b will be omitted.
 (ステップS17a)取得部120は、重要語情報112及びクラスタ情報113を取得する。例えば、取得部120は、重要語情報112及びクラスタ情報113を記憶部110又は外部装置から取得する。また、取得部120は、重要語情報112のみを取得してもよい。取得部120は、クラスタ情報113のみを取得してもよい。
 (ステップS17b)出力制御部150は、重要語情報112を用いて、複数の検索結果に含まれている重要語に対して、色に基づくハイライトを行う。ここで、ハイライトの具体例を示す。
(Step S17a) The acquiring unit 120 acquires the important word information 112 and the cluster information 113. For example, the acquiring unit 120 acquires the important word information 112 and the cluster information 113 from the storage unit 110 or an external device. The acquiring unit 120 may acquire only the important word information 112. The acquiring unit 120 may acquire only the cluster information 113.
(Step S17b) The output control unit 150 performs color-based highlighting on key words included in a plurality of search results using the key word information 112. Here, a specific example of highlighting is shown.
 図16は、実施の形態3のハイライト処理の具体例を示す図である。図16は、検索結果が表示順序に並べられている状態を示している。例えば、出力制御部150は、重要語情報112を用いて、検索結果である障害情報Aに含まれている重要語“XXX”,“ZZZ”に赤色の下線を付ける。これにより、重要語“XXX”,“ZZZ”が、ハイライトされる。 FIG. 16 is a diagram showing a specific example of the highlighting process of the third embodiment. FIG. 16 shows the state in which the search results are arranged in display order. For example, the output control unit 150 uses the key word information 112 to underline in red the key words "XXX" and "ZZZ" contained in the search result, fault information A. As a result, the key words "XXX" and "ZZZ" are highlighted.
 また、出力制御部150は、クラスタ情報113を用いて、複数の検索結果に対して、色に基づくハイライトを行う。例えば、出力制御部150は、クラスタ情報113を用いて、検索結果である障害情報Aを含む領域を青に染める。これにより、障害情報Aが、ハイライトされる。 The output control unit 150 also uses the cluster information 113 to highlight multiple search results based on color. For example, the output control unit 150 uses the cluster information 113 to color an area that includes the search result, fault information A, in blue. This highlights the fault information A.
 実施の形態3によれば、重要語がハイライトされることで、ユーザは、容易に重要語を見つけることができる。また、ユーザは、色の違いにより、重要語の重要度を認識できる。 According to the third embodiment, important words are highlighted, so that the user can easily find them. In addition, the user can recognize the importance of important words by the difference in color.
 また、検索結果(すなわち、障害情報)を含む領域がハイライトされることで、ユーザは、検索結果のクラスタを認識できる。例えば、ユーザは、検索結果である障害情報Aと障害情報Cとが同じクラスタに属することを認識できる。 In addition, by highlighting the area containing the search results (i.e., fault information), the user can recognize the cluster of the search results. For example, the user can recognize that the search results, fault information A and fault information C, belong to the same cluster.
 ここで、重要語情報112は、重要語と障害規模とフォントとの対応関係を示してもよい。また、重要語情報112は、重要語とフォントとの対応関係を示すと表現してもよい。出力制御部150は、重要語情報112を用いて、複数の検索結果に含まれている重要語に対して、フォントに基づくハイライトを行う。これにより、重要語は、重要語情報112に基づくフォントで表示される。すなわち、重要語は、重要語以外の文字と異なるフォントで表示される。そのため、ユーザは、容易に重要語を見つけることができる。 Here, the important word information 112 may indicate the correspondence between important words, the scale of the disorder, and fonts. The important word information 112 may also be expressed as indicating the correspondence between important words and fonts. The output control unit 150 uses the important word information 112 to highlight important words included in multiple search results based on fonts. As a result, important words are displayed in a font based on the important word information 112. In other words, important words are displayed in a font that is different from characters other than important words. This allows the user to easily find important words.
 また、重要語情報112は、重要語と障害規模と文字の太さとの対応関係を示してもよい。また、重要語情報112は、重要語と文字の太さとの対応関係を示すと表現してもよい。出力制御部150は、重要語情報112を用いて、複数の検索結果に含まれている重要語に対して、文字の太さに基づくハイライトを行う。これにより、重要語は、重要語情報112に基づく文字の太さで表示される。すなわち、重要語は、重要語以外の文字と異なる太さで表示される。そのため、ユーザは、容易に重要語を見つけることができる。 The important word information 112 may also indicate the correspondence between important words, the scale of the disorder, and the thickness of the characters. The important word information 112 may also be expressed as indicating the correspondence between important words and the thickness of the characters. The output control unit 150 uses the important word information 112 to highlight important words included in multiple search results based on the thickness of the characters. As a result, important words are displayed in a thickness of characters based on the important word information 112. In other words, important words are displayed in a thickness that differs from the thickness of characters other than important words. This allows the user to easily find important words.
 さらに、実施の形態3は、実施の形態2に適用することができる。 Furthermore, embodiment 3 can be applied to embodiment 2.
 以上に説明した各実施の形態における特徴は、互いに適宜組み合わせることができる。 The features of each of the embodiments described above can be combined as appropriate.
 100 情報処理装置、 101 プロセッサ、 102 揮発性記憶装置、 103 不揮発性記憶装置、 110 記憶部、 111 管理テーブル、 112 重要語情報、 113 クラスタ情報、 120 取得部、 130 検索部、 140 算出部、 150 出力制御部、 160 抽出部、 170 変更部、 180 情報生成部、 200 端末装置。 100: Information processing device; 101: Processor; 102: Volatile storage device; 103: Non-volatile storage device; 110: Storage unit; 111: Management table; 112: Key word information; 113: Cluster information; 120: Acquisition unit; 130: Search unit; 140: Calculation unit; 150: Output control unit; 160: Extraction unit; 170: Change unit; 180: Information generation unit; 200: Terminal device.

Claims (12)

  1.  1以上の文書を記憶する記憶部と、
     検索内容を取得する取得部と、
     前記1以上の文書に対して、前記検索内容に基づく検索を行う検索部と、
     検索により得られた複数の検索結果のそれぞれに対応する確度を算出する算出部と、
     出力制御部と、
     を有し、
     前記取得部は、前記検索が行われた場合、前記複数の検索結果のそれぞれに対応する、障害規模及び障害発生確率のうちの少なくとも1つである第1の情報を取得し、
     前記算出部は、前記第1の情報が取得された場合、前記確度及び前記第1の情報に基づいて、前記複数の検索結果のそれぞれの表示順序を算出し、
     前記出力制御部は、前記表示順序に基づいて、前記複数の検索結果を並び替え、前記複数の検索結果を出力する、
     情報処理装置。
    a storage unit for storing one or more documents;
    an acquisition unit for acquiring search contents;
    a search unit that searches the one or more documents based on the search content;
    A calculation unit that calculates a degree of accuracy corresponding to each of a plurality of search results obtained by the search;
    An output control unit;
    having
    the acquiring unit acquires, when the search is performed, first information corresponding to each of the plurality of search results, the first information being at least one of a failure scale and a failure occurrence probability;
    the calculation unit, when the first information is acquired, calculates a display order of each of the plurality of search results based on the certainty and the first information;
    the output control unit sorts the search results based on the display order, and outputs the search results.
    Information processing device.
  2.  前記取得部は、前記確度が算出された場合、前記複数の検索結果のそれぞれに対応する障害規模及び障害発生確率を取得し、
     前記算出部は、前記障害規模及び前記障害発生確率が取得された場合、前記確度、前記障害規模、及び前記障害発生確率に基づいて、前記複数の検索結果のそれぞれの表示順序を算出する、
     請求項1に記載の情報処理装置。
    the acquiring unit acquires a fault scale and a fault occurrence probability corresponding to each of the plurality of search results when the certainty is calculated,
    the calculation unit, when the failure scale and the failure occurrence probability are acquired, calculates a display order of each of the plurality of search results based on the accuracy, the failure scale, and the failure occurrence probability.
    The information processing device according to claim 1 .
  3.  前記障害発生確率は、FTA方式の発生確率に基づく障害発生確率である、
     請求項1又は2に記載の情報処理装置。
    The failure occurrence probability is a failure occurrence probability based on the occurrence probability of the FTA method,
    3. The information processing device according to claim 1 or 2.
  4.  前記検索内容の中から事象を抽出する抽出部と、
     変更部と、
     をさらに有し、
     前記取得部は、前記複数の検索結果のそれぞれに対応するFTA方式の発生確率と、前記FTA方式の発生確率の事象とを取得し、
     前記変更部は、前記FTA方式の発生確率の事象が、抽出された事象と同じである場合、抽出された事象に対応する前記FTA方式の発生確率を最大値に変更し、
     前記算出部は、前記複数の検索結果のそれぞれに対応するFTA方式の発生確率に基づいて、前記複数の検索結果のそれぞれに対応する前記障害発生確率を算出する、
     請求項1又は2に記載の情報処理装置。
    an extraction unit that extracts an event from the search content;
    A modification unit;
    and
    The acquisition unit acquires an occurrence probability of an FTA method corresponding to each of the plurality of search results and an event of the occurrence probability of the FTA method;
    The change unit changes the occurrence probability of the FTA method corresponding to the extracted event to a maximum value when the event of the occurrence probability of the FTA method is the same as the extracted event;
    the calculation unit calculates the failure occurrence probability corresponding to each of the plurality of search results based on an occurrence probability of an FTA method corresponding to each of the plurality of search results;
    3. The information processing device according to claim 1 or 2.
  5.  前記取得部は、重要語と色との対応関係を示す重要語情報を取得し、
     前記出力制御部は、前記重要語情報を用いて、前記複数の検索結果に含まれている重要語に対して、前記色に基づくハイライトを行う、
     請求項1から4のいずれか1項に記載の情報処理装置。
    The acquiring unit acquires keyword information indicating a correspondence relationship between a keyword and a color,
    the output control unit uses the keyword information to highlight the keyword included in the plurality of search results based on the color.
    The information processing device according to claim 1 .
  6.  前記取得部は、重要語とフォントとの対応関係を示す重要語情報を取得し、
     前記出力制御部は、前記重要語情報を用いて、前記複数の検索結果に含まれている重要語に対して、前記フォントに基づくハイライトを行う、
     請求項1から4のいずれか1項に記載の情報処理装置。
    The acquiring unit acquires key word information indicating a correspondence between key words and fonts,
    the output control unit uses the keyword information to highlight, based on the font, a keyword included in the plurality of search results.
    The information processing device according to claim 1 .
  7.  前記取得部は、重要語と文字の太さとの対応関係を示す重要語情報を取得し、
     前記出力制御部は、前記重要語情報を用いて、前記複数の検索結果に含まれている重要語に対して、前記文字の太さに基づくハイライトを行う、
     請求項1から4のいずれか1項に記載の情報処理装置。
    the acquiring unit acquires key word information indicating a correspondence relationship between a key word and a character thickness;
    the output control unit uses the keyword information to highlight the keyword included in the plurality of search results based on the thickness of the characters.
    The information processing device according to claim 1 .
  8.  前記取得部は、障害情報が属するクラスタと色との対応関係を示すクラスタ情報を取得し、
     前記出力制御部は、前記クラスタ情報を用いて、複数の障害情報に対応する前記複数の検索結果に対して、前記色に基づくハイライトを行う、
     請求項1から4のいずれか1項に記載の情報処理装置。
    the acquiring unit acquires cluster information indicating a correspondence relationship between a cluster to which the fault information belongs and a color,
    the output control unit uses the cluster information to highlight the search results corresponding to the plurality of pieces of fault information based on the color.
    The information processing device according to claim 1 .
  9.  前記検索部は、前記複数の検索結果のうち、前記確度に基づいて降順に検索結果を並べたときの上位から予め定められた数の検索結果以外の検索結果を、検索結果から除外する、
     請求項1から8のいずれか1項に記載の情報処理装置。
    the search unit excludes from the search results, search results other than a predetermined number of search results from the top when the search results are sorted in descending order based on the accuracy.
    The information processing device according to claim 1 .
  10.  前記算出部は、前記表示順序を算出する場合、係数を用いて、前記表示順序を算出する、
     請求項1から9のいずれか1項に記載の情報処理装置。
    When calculating the display order, the calculation unit calculates the display order by using a coefficient.
    The information processing device according to claim 1 .
  11.  1以上の文書を記憶する記憶部を有する情報処理装置が、
     検索内容を取得し、
     前記1以上の文書に対して、前記検索内容に基づく検索を行い、
     検索により得られた複数の検索結果のそれぞれに対応する確度を算出し、前記複数の検索結果のそれぞれに対応する、障害規模及び障害発生確率のうちの少なくとも1つである第1の情報を取得し、
     前記確度及び前記第1の情報に基づいて、前記複数の検索結果のそれぞれの表示順序を算出し、
     前記表示順序に基づいて、前記複数の検索結果を並び替え、前記複数の検索結果を出力する、
     出力方法。
    An information processing device having a storage unit for storing one or more documents,
    Get the search results,
    performing a search based on the search content on the one or more documents;
    Calculating a probability corresponding to each of a plurality of search results obtained by the search, and acquiring first information corresponding to each of the plurality of search results, the first information being at least one of a failure scale and a failure occurrence probability;
    Calculating a display order for each of the plurality of search results based on the certainty and the first information;
    sorting the plurality of search results based on the display order, and outputting the plurality of search results;
    output method.
  12.  1以上の文書を記憶する記憶部を有する情報処理装置に、
     検索内容を取得し、
     前記1以上の文書に対して、前記検索内容に基づく検索を行い、
     検索により得られた複数の検索結果のそれぞれに対応する確度を算出し、前記複数の検索結果のそれぞれに対応する、障害規模及び障害発生確率のうちの少なくとも1つである第1の情報を取得し、
     前記確度及び前記第1の情報に基づいて、前記複数の検索結果のそれぞれの表示順序を算出し、
     前記表示順序に基づいて、前記複数の検索結果を並び替え、前記複数の検索結果を出力する、
     処理を実行させる出力プログラム。
     
    An information processing device having a storage unit for storing one or more documents,
    Get the search results,
    performing a search based on the search content on the one or more documents;
    Calculating a probability corresponding to each of a plurality of search results obtained by the search, and acquiring first information corresponding to each of the plurality of search results, the first information being at least one of a failure scale and a failure occurrence probability;
    Calculating a display order for each of the plurality of search results based on the certainty and the first information;
    sorting the plurality of search results based on the display order, and outputting the plurality of search results;
    The output program that causes the processing to occur.
PCT/JP2022/038152 2022-10-13 2022-10-13 Information processing device, output method, and output program WO2024079833A1 (en)

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