WO2024066638A1

WO2024066638A1 - Remote assistance method and apparatus, electronic device, cloud desktop server, and medium

Info

Publication number: WO2024066638A1
Application number: PCT/CN2023/105403
Authority: WO
Inventors: 禹智
Original assignee: 中兴通讯股份有限公司
Priority date: 2022-09-28
Filing date: 2023-06-30
Publication date: 2024-04-04
Also published as: CN117834696A

Abstract

The present application relates to the technical field of computers, and discloses a remote assistance method and apparatus, an electronic device, a cloud desktop server, and a medium. The method of the present application comprises: acquiring a remote assistance request, wherein the remote assistance request carries cloud desktop information to be controlled; determining user account information correspondingly bound to said cloud desktop information; using a user terminal associated with the user account information as an assisted terminal, and sending the remote assistance request to the assisted terminal; receiving an assistance consent instruction returned by the assisted terminal in response to the remote assistance request; and establishing a remote controlled connection with the assisted terminal.

Description

Remote assistance method, device, electronic device, cloud desktop server and medium

Related Applications

This application claims priority to Chinese patent application No. 202211195316.1 filed on September 28, 2022, the entire contents of which are incorporated by reference into this application.

Technical Field

The present application relates to the field of computer technology, and in particular to remote assistance methods, devices, electronic devices, cloud desktop servers and media.

Background technique

Remote assistance means that the administrator can connect to the controlled computer (i.e. the assisted terminal) through a computer network in a different place, collect the environmental conditions of the assisted terminal on his own computer (i.e. the assisting terminal), and then remotely control the assisted terminal through the network based on the collected information. Remote assistance allows professionals to solve problems for users in front of remote computers through remote control technology, such as handling computer failures, assisting in software operation, and remote tutoring.

At present, the existing remote assistance function is basically implemented at the software level, that is, the remote assistance application software (APP, Application) is installed in the cloud desktop of the assisted terminal, and the assisted terminal is remotely controlled through the remote assistance application software. This limits the application scenario of remote assistance. The assisted terminal must be able to start normally and connect to the network. At the same time, there are restrictions on the operating system of the assisted terminal that is remotely assisted. For example, the assisted terminal must be installed with an operating system compatible with the remote assistance application software. When the assisted terminal crashes, the service personnel must come to the door to operate, or the user must send the computer to the service personnel for analysis and problem solving, which causes great inconvenience to the user.

Summary of the invention

The main purpose of this application is to provide a remote assistance method, device, electronic device, cloud desktop server and medium, aiming to solve the technical problem that the remote assistance function cannot be implemented when the system of the assisted terminal crashes.

To achieve the above object, the present application provides a remote assistance method, which includes:

Obtaining a remote assistance request, wherein the remote assistance request carries information of the cloud desktop to be controlled;

Determine the user account information bound to the cloud desktop information to be controlled;

Using the user terminal associated with the user account information as an assisted terminal, and sending the remote assistance request to the assisted terminal;

receiving an assistance consent instruction returned by the assisted terminal in response to the remote assistance request;

A remote controlled connection is established with the assisted terminal.

In addition, to achieve the above-mentioned purpose, the present application also provides a remote assistance method, which is applied to an assisting terminal and includes:

Sending a remote assistance request to a cloud desktop server, wherein the remote assistance request carries information of the cloud desktop to be controlled;

The cloud desktop server is configured to: after determining the user account information corresponding to the cloud desktop information to be controlled, use the user terminal associated with the user account information as the assisted terminal, send the remote assistance request to the assisted terminal, and after receiving the assistance consent instruction returned by the assisted terminal in response to the remote assistance request, send the assistance consent instruction to the assisting terminal;

receiving an assistance consent instruction returned by the cloud desktop server in response to the remote assistance request;

A remote controlled connection is established with the assisted terminal.

In addition, to achieve the above purpose, the present application also provides a remote assistance device, including:

An acquisition module, configured to acquire a remote assistance request, wherein the remote assistance request carries information of a cloud desktop to be controlled;

A query module, configured to determine the user account information corresponding to the cloud desktop information to be controlled;

An association module, configured to associate the user terminal with the user account information as an assisted terminal, and send the remote assistance request to the assisted terminal;

The control module is configured to receive an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and establish a remote controlled connection with the assisted terminal.

In addition, to achieve the above-mentioned purpose, the present application also provides a cloud desktop server, including: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the remote assistance method as described above when executed by the processor.

In addition, to achieve the above-mentioned purpose, the present application also provides an electronic device, including: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the remote assistance method as described above when executed by the processor.

In addition, to achieve the above purpose, the present application also provides a medium, which is a computer-readable storage medium, in which a computer program is stored, and when the computer program is executed on a processor, the remote assistance method as described above is implemented.

BRIEF DESCRIPTION OF THE DRAWINGS

In order to more clearly illustrate the embodiments of the present application or the technical solutions in the prior art, the drawings required for use in the embodiments or the description of the prior art will be briefly introduced below. Obviously, the drawings described below are only some embodiments of the present application. For ordinary technicians in this field, other drawings can be obtained based on the structures shown in these drawings without paying any creative work.

FIG1 is a flow chart of a first embodiment of the remote assistance method of the present application;

FIG2 is a flow chart of a second embodiment of the remote assistance method of the present application;

FIG3 is a flowchart of a third embodiment of the remote assistance method of the present application;

FIG4 is a timing diagram of an embodiment of the remote assistance method of the present application;

FIG5 is a schematic diagram of functional modules of an embodiment of a remote assistance device of the present application;

FIG6 is a schematic diagram of the structure of an electronic device involved in an embodiment of the present application.

The realization of the purpose, functional features and advantages of this application will be further explained in conjunction with embodiments and with reference to the accompanying drawings.

Detailed ways

It should be understood that the specific embodiments described herein are only used to explain the present application and are not used to limit the present application.

The technical solutions in the embodiments of the present application will be described below in conjunction with the accompanying drawings in the embodiments of the present application. Clearly and completely described, it is obvious that the described embodiments are only part of the embodiments of the present application, not all of the embodiments. Based on the embodiments in the present application, all other embodiments obtained by ordinary technicians in this field without creative work are within the scope of protection of the present application.

It should be noted that all directional indications in the embodiments of the present application (such as up, down, left, right, front, back, etc.) are only used to explain the relative position relationship, movement status, etc. between the components under a certain specific posture (as shown in the accompanying drawings). If the specific posture changes, the directional indication will also change accordingly.

In this application, unless otherwise clearly specified and limited, the terms "connection", "fixation", etc. should be understood in a broad sense. For example, "fixation" can be a fixed connection, a detachable connection, or an integral connection; it can be a mechanical connection or an electrical connection; it can be a direct connection or an indirect connection through an intermediate medium, it can be the internal connection of two elements or the interaction relationship between two elements, unless otherwise clearly defined. For ordinary technicians in this field, the specific meanings of the above terms in this application can be understood according to specific circumstances.

In addition, in this application, descriptions such as "first", "second", etc. are only used for descriptive purposes and cannot be understood as indicating or implying their relative importance or implicitly indicating the number of technical features indicated. Therefore, the features defined as "first" and "second" may explicitly or implicitly include at least one of the features. In addition, the technical solutions between the various embodiments can be combined with each other, but they must be based on the ability of ordinary technicians in this field to implement them. When the combination of technical solutions is contradictory or cannot be implemented, it should be deemed that such combination of technical solutions does not exist and is not within the scope of protection required by this application.

At present, the existing remote assistance function is basically implemented at the software level, that is, the remote assistance application software (APP, Application) is installed inside the cloud desktop of the assisted terminal, and the assisted terminal is remotely controlled through the remote assistance application software, which limits the application scenarios of remote assistance. In other words, the remote assistance application software is dependent on the operating system of the assisted terminal. The assisted terminal must be able to start normally and connect to the network. At the same time, there are restrictions on the operating system of the assisted terminal that is remotely assisted. For example, the assisted terminal must be installed with an operating system that is compatible with the remote assistance application software. When the assisted terminal crashes, the service personnel must come to the door to operate, or the user must send the computer to the service personnel for analysis and problem solving, which causes great inconvenience to the user.

An embodiment of the present application provides a remote assistance method. Referring to FIG. 1 , FIG. 1 is a flow chart of an embodiment of a remote assistance method of the present application.

In this embodiment, the remote assistance method includes:

Step S10, obtaining a remote assistance request, wherein the remote assistance request carries information of the cloud desktop to be controlled;

The execution terminal of this embodiment can be an electronic device or a cloud desktop server, wherein the electronic device can be a mobile phone, a notebook, a tablet computer, a desktop computer, etc.

In one embodiment, the remote assistance request may be triggered by a human-computer interaction operation of the user to obtain the information. In another embodiment, the remote assistance request may be received by receiving a remote assistance request sent by another interactive device (assistance terminal). In another embodiment, the remote assistance instruction may be received by receiving a remote assistance instruction sent by a cloud server. The remote assistance request refers to a request for remote assistance to a user terminal.

In this embodiment, the cloud desktop information to be controlled refers to the cloud desktop information of the terminal that needs to be assisted (assisted terminal). It can be understood by those skilled in the art that with the rapid development of the cloud computing field, cloud desktops are being used in more and more scenarios, such as mobile teaching scenarios and mobile office scenarios. Cloud desktop technology can deliver the display content of a cloud server (also referred to as a cloud desktop server) to the local desktop, providing users with an experience that is almost the same as that of the server.

Step S20, determining the user account information bound to the cloud desktop information to be controlled;

Exemplarily, the step of determining the user account information bound to the cloud desktop information to be controlled includes:

Step A10, querying from a pre-stored cloud desktop binding account database to obtain the user account information corresponding to the cloud desktop information to be controlled.

Among them, the cloud desktop binding account database stores each cloud desktop information and user account information mapped one-to-one with each cloud desktop information. Therefore, the user account information corresponding to the cloud desktop information to be controlled can be queried from the cloud desktop binding account database.

Different cloud desktop information is often bound to different user account information. The user account information may be a cloud desktop user account. The user terminal may log in to the cloud desktop server through the cloud desktop user account, thereby enabling the user terminal to retrieve the cloud desktop information corresponding to the cloud desktop user account from the cloud server, that is, the cloud desktop server delivers the cloud desktop information corresponding to the cloud desktop user account to the local desktop of the user terminal.

Step S30, using the user terminal associated with the user account information as the assisted terminal, and sending the remote assistance request to the assisted terminal;

The user terminal associated with the user account information may refer to: a user who logs into the cloud desktop through the user account information The user terminal of the server, or the user terminal whose registration information in the cloud desktop server is the user account information. In this embodiment, the remote assistance request can be sent to the assisted terminal, thereby asking the assisted terminal whether to accept the remote assistance request. After receiving the remote assistance request, the assisted terminal can pop up a dialog box on the display interface asking whether to accept the remote assistance. Then the user can input the instruction of agreeing to the assistance based on the dialog box displayed by the assisted terminal, so that the assisted terminal opens the permission of remote assistance.

Step S40: receiving an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and establishing a remote controlled connection with the assisted terminal.

In this embodiment, if the assisted terminal receives an instruction to agree to assist returned in response to the remote assistance request, it means that the assisted terminal has accepted the remote assistance request. Therefore, a remote controlled connection is established with the assisted terminal, so that the assisted terminal enters the remote desktop controlled state. After the assisted terminal enters the remote desktop controlled state, remote assistance can be provided to the assisted terminal. For example, the administrator initiates remote assistance from the assisting terminal or the cloud desktop service platform, and the user terminal receives the remote assistance notification initiated by the administrator, and after clicking to agree to the remote assistance, a remote controlled connection is established with the user terminal. At this time, the administrator can remotely control the cloud desktop of the user terminal through operation events such as mouse events, keyboard events, or touch screen events, and help the user troubleshoot and solve related problems.

If a rejection instruction of assistance is returned by the assisted terminal in response to the remote assistance request, or if the consent instruction of assistance is not received within a preset time after the remote assistance request is sent to the assisted terminal, a remote controlled connection is not established with the assisted terminal.

The embodiment of the present application limits the administrator's access rights and controls the administrator's operating rights by setting up a remote assistance inquiry request. It is flexible and configurable and supports interaction. It can not only enable the administrator to have sufficient rights to provide remote assistance, but also prevent the administrator from abusing his rights and infringing on the user's privacy.

The technical solution of the embodiment of the present application is to obtain a remote assistance request, wherein the remote assistance request carries the cloud desktop information to be controlled, and determines the user account information corresponding to the cloud desktop information to be controlled, and then uses the user terminal associated with the user account information as the assisted terminal, sends the remote assistance request to the assisted terminal, and then establishes a remote controlled connection with the assisted terminal after receiving the assistance instruction returned by the assisted terminal in response to the remote assistance request, so that the assisted terminal enters the remote desktop controlled state, realizes the remote assistance function of the assisting terminal to the assisted terminal, and avoids installing the remote assistance application software inside the cloud desktop of the assisted terminal, which causes the remote assistance function to be dependent on the assisted terminal. That is to say, this embodiment transfers the main execution logic of the remote assistance function from the assisted terminal to the assisting terminal or the cloud desktop server. Therefore, the corresponding remote assistance application software does not need to be installed on the assisted device, so that the assisted terminal does not need to install an operating system compatible with the remote assistance application software, and the remote assistance function no longer depends on the operating system of the assisted terminal. As a result, when the assisted terminal system crashes, the assisting terminal can still remotely assist the assisted terminal, thereby solving the technical problem that the remote assistance function cannot be implemented when the assisted terminal system crashes.

Based on the first embodiment of the present application, a second embodiment of the remote assistance method of the present application is proposed. Please refer to FIG. 2. In this embodiment, the remote assistance method is applied to a cloud desktop server, which includes a host and a plurality of cloud desktop virtual machines connected to the host, wherein each cloud desktop virtual machine is mapped one-to-one with a user terminal. In step S30 of the above embodiment, the step of sending a remote assistance request to the assisted terminal includes:

Step S50, determining the cloud desktop virtual machine mapped to the assisted terminal through the host, and taking the cloud desktop virtual machine mapped to the assisted terminal as the target virtual machine, and forwarding the remote assistance request to the target virtual machine;

Step S60: sending the forwarded remote assistance request to the assisted terminal through the target virtual machine.

It is understood by those skilled in the art that virtual machine technology is defined as the software simulation implementation of hardware devices. Virtual Machine Monitor (VMM) is the core of virtual machine technology. It is a layer of code located between the operating system and computer hardware, which is used to divide the hardware platform into multiple virtual machines. VMM runs in privileged mode. Its main function is to isolate and manage multiple virtual machines running on the upper layer, arbitrate their access to the underlying hardware, and virtualize a set of virtual hardware environments (including processors, memory and I/O devices) independent of the actual hardware for each client operating system.

In this embodiment, the cloud desktop server can be a private server for remote assistance functions or other modified remote assistance cloud servers. Among them, the cloud desktop server includes a host and multiple cloud desktop virtual machines that establish communication links with the host. Those skilled in the art will understand that the host (HOST) refers to a physically existing computer. A virtual machine (VM) refers to a virtual computer simulated by VMware, that is, a logical computer. The cloud desktop virtual machine refers to a virtual machine that virtualizes a cloud desktop. Among them, the host is configured to manage the operation of each cloud desktop virtual machine, and each cloud desktop virtual machine is mapped one by one to the user terminal. Each different user terminal has unique user account information, and the user terminal registers the user account information and logs in to the cloud desktop server. The host of the cloud desktop server can then query the cloud desktop virtual machine mapped to the user account information according to the registered and logged-in user account information, and then send the cloud desktop operating system virtualized by the mapped cloud desktop virtual machine to the user terminal, so that the user terminal can call up the cloud desktop operating system on the cloud desktop virtual machine mapped by the user terminal for operation.

In this embodiment, the host determines the cloud desktop virtual machine mapped to the assisted terminal, and uses the cloud desktop virtual machine mapped to the assisted terminal as the target virtual machine, forwards the remote assistance request to the target virtual machine, and then sends the forwarded remote assistance request to the assisted terminal through the target virtual machine, so as to successfully send the remote assistance request for remote assistance to the assisted terminal to the assisted terminal. That is to say, in the specific process of sending the remote assistance request message to the cloud desktop client through the cloud desktop server, the host of the cloud desktop server sends the remote assistance request to the virtual machine agent through the host agent, and then the virtual machine agent sends the remote assistance request to the assisted terminal. After receiving the consent assistance instruction returned by the assisted terminal in response to the remote assistance request, a remote controlled connection can be established with the assisted terminal to realize the remote assistance function for the assisted terminal. Among them, the virtual machine agent refers to the cloud desktop virtual machine mapped to the assisted terminal. One cloud desktop server can support multiple assisted terminals to accept remote desktop control at the same time to achieve unified management.

Exemplarily, in step S40, the step of establishing a remote controlled connection with the assisted terminal includes:

Step B10: sending an assistance consent instruction to the assisting terminal, wherein the assisting terminal is configured to establish a remote controlled connection with the assisted terminal according to the assistance consent instruction.

As a possible implementation, in step S40, the step of receiving an assistance consent instruction returned by the assisted terminal in response to the remote assistance request includes:

Step C10, receiving, through the target virtual machine, an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and forwarding the assistance consent instruction to the host;

The steps of sending the assistance consent instruction to the assistance terminal include:

Step C20: sending the forwarded assistance consent instruction to the assistance terminal through the host.

In this embodiment, the host of the cloud desktop server can be connected to the assisting terminal by wire. The embodiment of the present application introduces a cloud desktop server to perform data proxy forwarding, thereby realizing remote desktop control when the assisting terminal and the assisted terminal cannot be interconnected. That is, the host is connected to the assisting terminal by wire, so that one end of the cloud desktop server can communicate with the assisting terminal, and the other end can communicate with the assisted terminal, and the cloud desktop server forwards data, so that when the assisted terminal has no network or the operating system of the assisted terminal is damaged, The remote assistance function of the assisting terminal to the assisted terminal can still be realized.

Since the main execution logic of the remote assistance function of the present embodiment is in the cloud desktop server and the assisting terminal, it avoids installing the remote assistance application software inside the cloud desktop of the assisted terminal, which causes the remote assistance function to depend on the operating system of the assisted terminal. The assisted terminal does not need to install an operating system compatible with the remote assistance application software. The remote assistance program is embedded in the cloud desktop virtual machine of the cloud desktop server, and remote assistance of the cloud desktop is achieved through the VDI (Virtual Desktop Infrastructure) client. It does not depend on the operating system type of the assisted terminal. The operating system of the assisted terminal can be adapted regardless of whether it is Windows, Kylin or UOS (Unity Operating System), so there is no need to develop a remote assistance client that is compatible with multiple system types, which reduces the development workload and saves R&D costs. At the same time, it does not depend on the network in the cloud desktop, and remote assistance can still be achieved even if the assisted terminal is disconnected from the network or the operating system is damaged.

An embodiment of the present application provides a remote assistance method, which is applied to an assistance terminal. Referring to FIG. 3 , FIG. 3 is a flow chart of another embodiment of a remote assistance method of the present application.

In this embodiment, the remote assistance method includes:

Step S70, sending a remote assistance request to the cloud desktop server, wherein the remote assistance request carries information of the cloud desktop to be controlled;

In this embodiment, the cloud desktop server is configured as follows: after determining the user account information corresponding to the cloud desktop information to be controlled, the user terminal associated with the user account information is used as the assisted terminal, and a remote assistance request is sent to the assisted terminal. After receiving the assistance consent instruction returned by the assisted terminal in response to the remote assistance request, the assistance consent instruction is sent to the assisting terminal.

In this embodiment, the assisted terminal obtains the remote assistance request sent by the cloud desktop server, and outputs prompt information on whether to agree to the remote assistance based on the remote assistance request; after receiving the input instruction to agree to remote assistance, it sends an instruction to agree to the remote assistance request to the cloud desktop server, and then the cloud desktop server forwards the instruction to agree to assist to the assisting terminal.

Step S80: receiving an assistance consent instruction returned by the cloud desktop server in response to the remote assistance request, and establishing a remote controlled connection with the assisted terminal.

In this embodiment, a remote assistance request is sent to a cloud desktop server through an assistance terminal, wherein the remote assistance request carries the cloud desktop information to be controlled. The cloud desktop server is configured to determine the user account information corresponding to the cloud desktop information to be controlled and to associate the user terminal with the user account information as a remote assistance request. The assisted terminal, and sends the remote assistance request to the assisted terminal. After receiving the assistance consent instruction returned by the assisted terminal in response to the remote assistance request, the assistance consent instruction is sent to the assisting terminal. Then, after receiving the assistance consent instruction returned by the cloud desktop server in response to the remote assistance request, the assisting terminal establishes a remote controlled connection with the assisted terminal, so that the assisted terminal enters the remote desktop controlled state, and realizes the remote assistance function of the assisting terminal to the assisted terminal. This embodiment provides remote assistance functions for assisted terminal devices that do not support the network or have system crashes by introducing the cloud desktop server and the assisting terminal, thereby solving the problem that when the customer needs remote assistance, the remote assistance system is operated based on the software level of the assisted terminal, that is, the data transmission of the remote assistance software is realized based on the data communication of the assisted terminal device, and the remote assistance software depends on the operating system of the assisted terminal. When the hardware network of the assisted terminal device cannot be connected or the operating system crashes, the software remote assistance system cannot transmit information, and thus remote assistance cannot be performed. This embodiment transfers the main execution logic of the remote assistance function from the assisted terminal to the assisting terminal or the cloud desktop server. Therefore, the remote assistance application software corresponding to each controlled device does not need to be installed on the assisted device, so that the assisted terminal does not need to install an operating system compatible with the remote assistance application software, and the remote assistance function no longer depends on the operating system of the assisted terminal. As a result, when the assisted terminal system crashes, the assisting terminal can still provide remote assistance to the assisted terminal, thereby solving the technical problem that the remote assistance function cannot be implemented when the assisted terminal system crashes.

In order to help the technical concept of the embodiment of the present application, a specific embodiment is listed, as shown in FIG4:

Among them, IRAI (Integration) refers to the above-mentioned assisting terminal, the host/VMC (Virtual management center) is responsible for managing the operation of the virtual machine, the Client refers to the assisted terminal, and the authentication module is responsible for the login authentication of the user's user information. The specific timing steps are:

1. The operation and maintenance personnel initiate remote assistance to the cloud desktop of the assisting terminal through IRAI on the cloud desktop management platform. At this time, IRAI searches for the user information bound to the cloud desktop from the authentication module;

2. The authentication module sends the found user information and desktop information to the VMC, and the VMC sends the message to the host where the cloud desktop is located through qpid;

3. After receiving the remote assistance request, the spiceserver on the host sends the remote assistance message to the virtual machine agent through the host agent;

4. The virtual machine agent sends the received remote assistance message to the Client. After the Client receives the remote assistance request, a remote assistance dialog box pops up;

5. After the user clicks confirm, the confirmation message will be transmitted back to the IRAI administrator, ultimately achieving remote assistance from the administrator.

It should be noted that the above specific embodiments are only used to help understand the technical concept of the embodiments of the present application, and do not constitute a limitation of the present application. More simple transformations based on the technical concept should all be within the scope of protection of the present application.

In addition, an embodiment of the present application further provides a remote assistance device. Referring to FIG. 5 , FIG. 5 is a schematic diagram of functional modules of an embodiment of a remote assistance device of the present application.

In this embodiment, the remote assistance device includes:

An acquisition module 10 is configured to acquire a remote assistance request, wherein the remote assistance request carries information of a cloud desktop to be controlled;

A query module 20 is configured to determine the user account information corresponding to the cloud desktop information to be controlled;

An association module 30 is configured to associate the user terminal with the user account information as an assisted terminal and send the remote assistance request to the assisted terminal;

The control module 40 is configured to receive an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and establish a remote controlled connection with the assisted terminal.

In some embodiments, the remote assistance device is applied to a cloud desktop server, which includes a host and a plurality of cloud desktop virtual machines connected to the host, wherein each cloud desktop virtual machine is mapped one-to-one with a user terminal, and the association module 30 is further configured as follows:

Determine the cloud desktop virtual machine mapped by the assisted terminal through the host, use the cloud desktop virtual machine mapped by the assisted terminal as the target virtual machine, and forward the remote assistance request to the target virtual machine;

The forwarded remote assistance request is sent to the assisted terminal through the target virtual machine.

In some embodiments, the control module 40 is further configured to:

An assistance consent instruction is sent to the assisting terminal, wherein the assisting terminal is configured to establish a remote controlled connection with the assisted terminal according to the assistance consent instruction.

In some embodiments, the association module 30 is further configured to:

receiving, through the target virtual machine, an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and forwarding the assistance consent instruction to the host;

The forwarded assistance consent instruction is sent to the assistance terminal through the host.

The query module 20 is further configured to:

From the pre-stored cloud desktop binding account database, query and obtain the user account information corresponding to the cloud desktop information to be controlled.

In addition, this embodiment further provides a remote assistance device, which is applied to an assistance terminal and includes:

A sending module, configured to send a remote assistance request to a cloud desktop server, wherein the remote assistance request carries information of the cloud desktop to be controlled;

The connection module is configured to receive the assistance instruction returned by the cloud desktop server in response to the remote assistance request, and establish a remote controlled connection with the assisted terminal.

The remote assistance device provided in this embodiment and the remote assistance method provided in the above embodiment belong to the same inventive concept. The technical details not fully described in this embodiment can be found in the above embodiment of the remote assistance method. This embodiment has the same beneficial effects as the embodiments of the remote assistance method, which will not be repeated here.

The device embodiments described above are merely illustrative, and the units described as separate components may or may not be physically separated, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the modules may be selected according to actual needs to achieve the purpose of the solution of this embodiment.

In addition, an embodiment of the present application also provides an electronic device.

Referring to Figure 6, Figure 6 is a schematic diagram of the hardware structure of an electronic device provided in an embodiment of the present application. As shown in Figure 6, the electronic device may include: a processor 1001, such as a central processing unit (CPU), a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005. Among them, the communication bus 1002 is used to realize the connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the user interface 1003 may also include a standard wired interface and a wireless interface. The network interface 1004 may include a standard wired interface and a wireless interface (such as a wireless fidelity (Wireless-Fidelity, WI-FI) interface). The memory 1005 may be a high-speed random access memory (RAM) memory, or a stable non-volatile memory (NVM), such as a disk memory. The memory 1005 may also be a storage device independent of the processor 1001 .

Those skilled in the art will appreciate that the structure shown in FIG6 does not limit the electronic device and may include more or fewer components than shown, or combine certain components, or arrange components differently. As shown in FIG6 , the memory 1005 as a storage medium may include an operating system, a data storage module, a network communication module, a user interface module, and a computer program.

In the electronic device shown in Figure 6, the network interface 1004 is mainly used for data communication with other devices; the user interface 1003 is mainly used for data interaction with the user; the processor 1001 and the memory 1005 in this embodiment can be set in the electronic device, and the electronic device calls the computer program stored in the memory 1005 through the processor 1001, and executes the remote assistance method applied to the electronic device provided in any of the above embodiments.

The terminal proposed in this embodiment and the remote assistance method applied to the electronic device proposed in the above embodiment belong to the same inventive concept, and the technical details not described in detail in this embodiment are not limited to the above.

In addition, an embodiment of the present application further provides an electronic device, wherein the remote assistance method applied to the electronic device can be executed by a remote assistance device, which can be implemented by software and/or hardware and integrated in the electronic device. The electronic device can be a mobile phone, a notebook, a tablet computer, a vehicle-mounted terminal, a desktop computer, etc. The electronic device includes: a memory, a processor, and a memory access program stored in the memory; the processor is used to execute the memory access program to implement the steps of each embodiment of the above-mentioned memory access method.

In addition, an embodiment of the present application also provides a cloud desktop server, including: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the remote assistance method as described above when executed by the processor.

In addition, an embodiment of the present application also proposes a medium, which is a computer-readable storage medium, and the computer-readable storage medium is applied to a computer. The computer-readable storage medium can be a non-volatile computer-readable storage medium, and a computer program is stored on the computer-readable storage medium. When the computer program is executed by the processor, it implements the remote assistance method of the present application as described above.

The various embodiments of the electronic device and computer-readable storage medium of the present application can all refer to the various embodiments of the remote assistance method of the present application, and will not be repeated here.

It should be noted that, in this article, the terms "include", "comprises" or any other variations thereof are intended to cover non-exclusive inclusion, so that a process, method, article or system including a series of elements includes not only those elements, but also other elements not explicitly listed, or also includes elements inherent to such process, method, article or system. In the absence of further restrictions, an element defined by the sentence "comprises a ..." does not exclude the existence of other identical elements in the process, method, article or system including the element.

The serial numbers of the above-mentioned embodiments of the present application are for description only and do not represent the advantages or disadvantages of the embodiments.

Through the description of the above implementation methods, those skilled in the art can clearly understand that the above-mentioned embodiment methods can be implemented by means of software plus a necessary general hardware platform, and of course by hardware, but in many cases the former is a better implementation method. Based on such an understanding, the technical solution of the present application, or the part that contributes to the prior art, can be embodied in the form of a software product, which is stored in a storage medium such as ROM/RAM, a magnetic disk, or an optical disk as described above, and includes a number of instructions for enabling an electronic device (which can be a mobile phone, a computer, a server, or a network device, etc.) to execute the methods of each embodiment of the present application.

The above are only optional embodiments of the present application, and are not intended to limit the patent scope of the present application. Any equivalent structure or equivalent process transformation made using the contents of the present application specification and drawings, or directly or indirectly applied in other related technical fields, are also included in the patent protection scope of the present application.

Claims

A remote assistance method, comprising:

Obtaining a remote assistance request, wherein the remote assistance request carries information of the cloud desktop to be controlled;

Determine the user account information bound to the cloud desktop information to be controlled;

Using the user terminal associated with the user account information as an assisted terminal, and sending the remote assistance request to the assisted terminal;

receiving an assistance consent instruction returned by the assisted terminal in response to the remote assistance request;

A remote controlled connection is established with the assisted terminal.
The remote assistance method according to claim 1, wherein the remote assistance method is applied to a cloud desktop server, the cloud desktop server includes a host, and a plurality of cloud desktop virtual machines connected to the host, wherein each of the cloud desktop virtual machines is mapped one-to-one with a user terminal, and the step of sending the remote assistance request to the assisted terminal includes:

Determine the cloud desktop virtual machine mapped to the assisted terminal by the host, use the cloud desktop virtual machine mapped to the assisted terminal as the target virtual machine, and forward the remote assistance request to the target virtual machine;

The forwarded remote assistance request is sent to the assisted terminal through the target virtual machine.
The remote assistance method according to claim 2, wherein the step of establishing a remote controlled connection with the assisted terminal comprises:

The assistance consent instruction is sent to the assisting terminal, wherein the assisting terminal is configured to establish a remote controlled connection with the assisted terminal according to the assistance consent instruction.
The remote assistance method according to claim 3, wherein the step of receiving the assistance consent instruction returned by the assisted terminal in response to the remote assistance request comprises:

receiving, through the target virtual machine, an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and forwarding the assistance consent instruction to the host;

The step of sending the assistance consent instruction to the assistance terminal includes:

The forwarded assistance consent instruction is sent to the assistance terminal through the host.
The remote assistance method according to claim 1, wherein the step of determining the user account information corresponding to the cloud desktop information to be controlled comprises:

The user account information corresponding to the cloud desktop information to be controlled is obtained by querying from a pre-stored cloud desktop binding account database.
A remote assistance method, wherein the remote assistance method is applied to an assistance terminal, comprising:

Sending a remote assistance request to a cloud desktop server, wherein the remote assistance request carries information of the cloud desktop to be controlled;

The cloud desktop server is configured to: after determining the user account information corresponding to the cloud desktop information to be controlled, use the user terminal associated with the user account information as the assisted terminal, send the remote assistance request to the assisted terminal, and after receiving the assistance consent instruction returned by the assisted terminal in response to the remote assistance request, send the assistance consent instruction to the assisting terminal;

receiving an assistance consent instruction returned by the cloud desktop server in response to the remote assistance request;

A remote controlled connection is established with the assisted terminal.
A remote assistance device, comprising:

An acquisition module, configured to acquire a remote assistance request, wherein the remote assistance request carries information of a cloud desktop to be controlled;

A query module, configured to determine the user account information corresponding to the cloud desktop information to be controlled;

An association module, configured to associate the user terminal with the user account information as an assisted terminal, and send the remote assistance request to the assisted terminal;

The control module is configured to receive an assistance consent instruction returned by the assisted terminal in response to the remote assistance request, and establish a remote controlled connection with the assisted terminal.
A cloud desktop server comprises: a memory, a processor and a computer program stored in the memory and executable on the processor, wherein the computer program implements the remote assistance method as claimed in any one of claims 1 to 5 when executed by the processor.
An electronic device comprises: a memory, a processor, and a computer program stored in the memory and executable on the processor, wherein the computer program implements the remote assistance method as claimed in claim 6 when executed by the processor.
A medium, wherein the medium is a computer-readable storage medium, wherein the computer-readable storage medium stores a computer program, and when the computer program is executed on a processor, the remote assistance method according to any one of claims 1 to 6 is implemented.