WO2024023957A1 - Server device, system, server device control method, and storage medium - Google Patents

Server device, system, server device control method, and storage medium Download PDF

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Publication number
WO2024023957A1
WO2024023957A1 PCT/JP2022/028880 JP2022028880W WO2024023957A1 WO 2024023957 A1 WO2024023957 A1 WO 2024023957A1 JP 2022028880 W JP2022028880 W JP 2022028880W WO 2024023957 A1 WO2024023957 A1 WO 2024023957A1
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WIPO (PCT)
Prior art keywords
server device
low
crowd
information
user
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PCT/JP2022/028880
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French (fr)
Japanese (ja)
Inventor
翼 荻窪
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日本電気株式会社
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Publication date
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Priority to PCT/JP2022/028880 priority Critical patent/WO2024023957A1/en
Publication of WO2024023957A1 publication Critical patent/WO2024023957A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the present invention relates to a server device, a system, a control method for a server device, and a storage medium.
  • Patent Document 1 in an airline ticket sales system in which the system extracts candidate locations and determines the final destination, the user , it is stated that it enables effective and efficient inventory sales for both sellers.
  • aircraft load factor is an important indicator. Aircraft with a high load factor can be expected to generate large profits because fuel costs per passenger are lower. In other words, large profits cannot be expected from aircraft with low load factors. Operating many aircraft with low load factors puts pressure on airline companies.
  • the main object of the present invention is to provide a server device, a system, a control method for the server device, and a storage medium that contribute to improving the boarding factor of aircraft, etc.
  • a storage means for storing a reservation status of a transportation means, a low congestion transportation means whose congestion rate is equal to or less than a predetermined value, and guidance regarding the identified low congestion transportation means.
  • a server device is provided, which includes a guide means for providing information to a user.
  • the server device includes a terminal owned by a user and a server device, and the server device includes a storage device that stores a reservation status of a transportation means, and a congestion rate that is a predetermined value.
  • a server device is provided, comprising: a guide means for identifying the following low-crowd transportation means and transmitting guidance regarding the identified low-crowd transportation means to the terminal.
  • the server device stores reservation status of transportation means, identifies low congestion transportation means whose congestion rate is equal to or less than a predetermined value, and provides guidance regarding the identified low congestion transportation means.
  • a method for controlling a server device is provided that allows a user to perform the following operations.
  • a computer installed in a server device stores the reservation status of transportation means, identifies low congestion transportation means whose congestion rate is less than a predetermined value, and
  • a computer-readable storage medium stores a program for executing a process for providing guidance to a user regarding a low-crowd transportation means.
  • a server device a system, a control method for a server device, and a storage medium are provided that contribute to improving the boarding factor of an aircraft or the like.
  • the effects of the present invention are not limited to the above. According to the present invention, other effects may be achieved instead of or in addition to the above effects.
  • FIG. 1 is a diagram for explaining an overview of one embodiment.
  • FIG. 2 is a flowchart illustrating the operation of one embodiment.
  • FIG. 3 is a diagram illustrating an example of a schematic configuration of an information processing system according to the first embodiment.
  • FIG. 4 is a diagram illustrating an example of a processing configuration of the server device according to the first embodiment.
  • FIG. 5 is a diagram showing an example of the user information database according to the first embodiment.
  • FIG. 6 is a diagram showing an example of the reservation management database according to the first embodiment.
  • FIG. 7 is a flowchart illustrating an example of the operation of the low congestion flight guide unit according to the first embodiment.
  • FIG. 8 is a sequence diagram illustrating an example of the operation of the information processing system according to the first embodiment.
  • FIG. 8 is a sequence diagram illustrating an example of the operation of the information processing system according to the first embodiment.
  • FIG. 9 is a diagram illustrating an example of a display on a terminal according to the first embodiment.
  • FIG. 10 is a diagram illustrating an example of a display on a terminal according to the second embodiment.
  • FIG. 11 is a diagram illustrating an example of the hardware configuration of a server device according to the present disclosure.
  • FIG. 12 is a diagram illustrating an example of a display on a terminal according to a modified example of the disclosure of the present application.
  • FIG. 13 is a diagram illustrating an example of a display on a terminal according to a modification of the present disclosure.
  • the server device 100 includes a storage means 101 and a guide means 102 (see FIG. 1).
  • the storage means 101 stores the reservation status of the transportation means (step S1 in FIG. 2).
  • the guidance means 102 identifies low-crowd transportation means whose congestion rate is equal to or lower than a predetermined value, and provides guidance to the user regarding the identified low-crowd transportation means (step S2).
  • the server device 100 identifies low-crowd mobile units with poor reservation status, and provides guidance to the user about the identified low-crowd mobile units. Since the number of users who follow the guidance and use the low-crowd mobile vehicle increases, the boarding rate of the mobile vehicle improves.
  • FIG. 3 is a diagram illustrating an example of a schematic configuration of an information processing system according to the first embodiment. As shown in FIG. 3, the information processing system includes a server device 10.
  • the server device 10 is a server that manages and controls airline ticket reservations and the like. Although not particularly limited, the server device 10 may be managed and operated by an airline company. Alternatively, a company or the like commissioned by an airline company may manage and operate the server device 10. The server device 10 may be installed in a building of an airline company, or may be installed on a network (on a cloud).
  • the user operates the terminal 20 that he or she owns to access a WEB page, portal site, etc. provided by the server device 10.
  • the user purchases (reserves) a flight ticket on the portal site.
  • the configuration of the information processing system shown in FIG. 3 is an example, and is not intended to limit the configuration.
  • the information processing system may include a plurality of server devices 10.
  • ⁇ Account creation> In order to make a reservation for an airline ticket (aircraft), the user needs to create an account in the information processing system. Specifically, the user operates the terminal 20 that he or she owns to access a web page or the like provided by the server device 10. The user registers as an airline member on the web page.
  • the server device 10 acquires user information (for example, name, date of birth, contact information, login information, account information, hobby information, etc.) on the web page.
  • user information for example, name, date of birth, contact information, login information, account information, hobby information, etc.
  • the server device 10 stores the acquired user information in a user information database. Details of the user information database will be described later.
  • the server device 10 grasps the reservation status of each aircraft operated by an airline company.
  • the server device 10 manages reservation information for each aircraft using a reservation management database. Details of the reservation management database will be described later.
  • the server device 10 accesses the reservation management database periodically or at a predetermined timing to identify aircraft that are not crowded. Specifically, the server device 10 calculates the ratio of the number of reservations to the capacity of the aircraft as a "congestion rate.” The server device 10 performs threshold processing on the calculated congestion rate and identifies aircraft whose congestion rate is less than or equal to a predetermined value.
  • the server device 10 provides guidance regarding the use (reservation) of the identified aircraft to the user (airline company member) who has created an account. Specifically, as shown in FIG. 3, the server device 10 transmits "low congestion flight information" to the user's terminal 20.
  • the server device 10 selects a user who is likely to make a reservation for the proposed aircraft from among the plurality of users (airline company members) whose accounts have been registered.
  • the server device 10 transmits the low congestion flight information to the terminal 20 of the selected user.
  • ⁇ Reservations for low-crowd flights> The user who has received the information about the low-congestion flight operates the terminal 20 to confirm detailed information on the proposed aircraft (eg, departure date and time, departure airport, etc.). A user who wishes to use the proposed aircraft operates the terminal 20 to reserve the proposed aircraft.
  • FIG. 4 is a diagram illustrating an example of a processing configuration (processing module) of the server device 10 according to the first embodiment.
  • the server device 10 includes a communication control section 201, an account management section 202, a reservation control section 203, a low congestion flight information section 204, and a storage section 205.
  • the communication control unit 201 is a means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the terminal 20. Furthermore, the communication control unit 201 transmits data to the terminal 20. The communication control unit 201 passes data received from other devices to other processing modules. The communication control unit 201 transmits data acquired from other processing modules to other devices. In this way, other processing modules transmit and receive data to and from other devices via the communication control unit 201.
  • the communication control unit 201 has a function as a reception unit that receives data from another device, and a function as a transmission unit that transmits data to the other device.
  • the account management unit 202 is a means for controlling and managing user accounts.
  • the account management unit 202 acquires user information necessary for creating an account for the user.
  • the account management unit 202 displays a GUI (Graphical User Interface) for acquiring user information on the terminal 20, and acquires the user information.
  • GUI Graphic User Interface
  • the account management unit 202 acquires name, address, gender, date of birth, contact information, login information, account information, etc. Furthermore, the account management unit 202 may acquire the user's interests and hobbies (hobby information).
  • the account management unit 202 Upon acquiring the user information, the account management unit 202 generates a user ID for identifying the user.
  • the user ID may be any information that can uniquely identify the user.
  • the account management unit 202 may assign a unique value to the user ID each time an account is created.
  • the account management unit 202 associates the generated user ID, attribute information (for example, name, date of birth, gender, address), hobby information, etc., and registers them in the user information database (see FIG. 5).
  • the user information database shown in FIG. 5 is an example, and is not intended to limit the items to be stored. For example, the creation date and time of the account may be registered in the user information database.
  • mile information is information regarding points awarded to the user by the airline company (points awarded according to the distance traveled by airplane; so-called mile points).
  • the user information database stores the number of mile points held by the user and the number of mile points scheduled to expire by a predetermined deadline (number of points scheduled to expire) as mile information.
  • the reservation control unit 203 is a means for controlling aircraft reservations by users.
  • the reservation control unit 203 displays a GUI for reserving an airline ticket on the terminal 20. to be displayed.
  • the reservation control unit 203 stores information on the airline ticket reserved by the user (airline ticket information) in the user information database. Further, when the user completes the reservation of the airline ticket, the reservation control unit 203 reflects the reservation in the reservation management database (see FIG. 6).
  • the reservation management database shown in FIG. 6 is an example, and is not intended to limit the items to be stored.
  • the congestion rate is calculated using the "capacity” and “number of reservations" stored in each entry in FIG. The specific calculation of the congestion rate will be described later.
  • the low-crowd flight guidance unit 204 is a means for identifying low-crowd transportation means (low-crowd flights) whose congestion rate is below a predetermined value, and providing guidance to the user regarding the identified low-crowd flights. For example, the low-crowd flight guidance unit 204 selects at least one person to be guided on a low-crowd flight from among a plurality of users based on the low-crowd flight information.
  • FIG. 7 is a flowchart illustrating an example of the operation of the low congestion flight guide unit 204 according to the first embodiment. The operation of the low congestion flight guide section 204 will be explained with reference to FIG.
  • the low congestion flight information unit 204 accesses the reservation management database periodically or at a predetermined timing and calculates the congestion rate for each aircraft (step S101).
  • the low congestion flight guide unit 204 calculates the congestion rate for each aircraft (each flight) by dividing the number of reservations by the capacity. For example, if the number of reservations is 30 people for a capacity of 100 people, the congestion rate is calculated as 30%.
  • the low-crowd flight guide unit 204 executes threshold processing on the calculated congestion rate and determines the presence or absence of a low-crowd flight (step S102).
  • step S102 If there is no low-crowd flight (step S102, No branch), the low-crowd flight guide unit 204 does not perform any special processing.
  • the low-crowd flight guidance unit 204 selects a target person (at least one user) to whom information regarding the use of the identified low-crowd flight is to be provided ( Selection of guide target; step S103).
  • the low-crowd flight guidance section 204 selects users who are likely to reserve the proposed low-crowd flight as guidance targets.
  • the low-crowd flight guidance unit 204 uses attribute information of users registered in the system (e.g., gender, age, address, etc.) and the information on the low-crowd flights identified above to determine who should be guided to low-crowd flights. may be selected. For example, the low-crowd flight guidance unit 204 may select users who live near the departure airport of the specified low-crowd flight as the low-crowd flight guidance target. Alternatively, the low-crowd flight guidance section 204 may identify users to whom low-crowd flight guidance is to be provided based on the user's gender, age, and the like.
  • the low-crowd flight guidance section 204 may select users to whom low-crowd flight guidance is to be provided based on other information instead of or in addition to the attribute information. For example, the low-crowd flight guidance unit 204 may select a user who has a large number of mile points scheduled to expire as a target for low-crowd flight guidance. In other words, the low-crowd flight guidance section 204 may select a person to be guided on a low-crowd flight based on the expiration date of mile points. Alternatively, the low-crowd flight guidance section 204 may select users who have accumulated a large number of mile points as candidates for low-crowd flight guidance.
  • the low-crowd flight guidance section 204 may select the people to be guided on the low-crowd flight based on each user's hobby information. For example, the low-crowd flight guide unit 204 may select a user who has set "hobby: skiing" as a guide target for a low-crowd flight whose arrival airport is near a ski resort. Alternatively, the low-crowd flight guidance unit 204 may select a user who has set "hobby: scuba diving" as a guide target for a low-crowd flight arriving at a tropical island.
  • the low-crowd flight guidance section 204 may select at least one person to be guided based on the attribute information of each of the plurality of users (users who have registered as members). Alternatively, the low-crowd flight guidance section 204 may select at least one person to be guided based on the hobby information of each of the plurality of users, or may select at least one person to be guided based on the hobby information of each of the plurality of users. Based on this, at least one person to be guided may be selected.
  • the low-congestion flight guidance section 204 sends a message such as "Low-congestion "Flight information" is transmitted (step S104).
  • the low congestion flight information section 204 transmits low congestion flight information including detailed information on the low congestion flight (for example, departure date and time, departure airport, arrival date and time, arrival airport, fare, etc.) to the terminal 20.
  • the low-crowd flight information unit 204 sends low-crowd flight information to the terminal 20 including information (for example, the URL (Uniform Resource Locator) of the reservation page, etc.) that allows the user to easily reserve the proposed low-crowd flight. You may also send it to
  • the low-crowd flight information section 204 may set the fare (fare) of the low-crowd flight proposed to the user by discounting it from the normal fare.
  • the low-crowd flight information section 204 may obtain information on fares set for low-crowd flights from airline company personnel or the like. Employees may set fares that will increase reservations for low-crowd flights and provide information to users about low-crowd flights.
  • the storage unit 205 is a means for storing information necessary for the operation of the server device 10.
  • the reservation management database in the storage unit 205 stores the reservation status of aircraft (transportation means).
  • Examples of the terminal 20 include mobile terminal devices such as smartphones, mobile phones, game consoles, and tablets, computers (personal computers, notebook computers), and the like.
  • the terminal 20 can be any equipment or device as long as it accepts user operations and can communicate with the server device 10 and the like. Furthermore, since the configuration of the terminal 20 is obvious to those skilled in the art, detailed explanation will be omitted.
  • FIG. 8 is a sequence diagram illustrating an example of the operation of the information processing system according to the first embodiment. The operation of the information processing system according to the first embodiment will be described with reference to FIG. 8.
  • the server device 10 accesses the reservation management database and identifies low congestion flights (step S01).
  • the server device 10 selects a person to be guided on the identified low-crowd flight (step S02).
  • the server device 10 transmits "low congestion flight guidance" to the terminal 20 owned by the selected guidance target person (step S03).
  • the terminal 20 Upon receiving the low-crowd flight information, the terminal 20 displays information regarding reservation (usage) of the low-crowd flight (low-crowd flight information; step S04). For example, the terminal 20 displays a display as shown in FIG.
  • the terminal 20 displays detailed information on low-congestion flights.
  • the terminal 20 may display the discount rate for the fare of the low-congestion flight together with the departure airport of the low-congestion flight.
  • the terminal 20 may access a homepage (portal site) for reserving the low-crowd flight. .
  • the low-crowd flight guidance section 204 selects the low-crowd flight guidance target based on the user's attribute information, mileage information, hobby information, and the like.
  • the low-crowd flight guidance unit 204 may select a low-crowd flight guidance target from among users who perform procedures at the airport using biometric authentication. That is, the low-crowd flight guidance unit 204 may select the low-crowd flight guidance target users from users who can register their facial images in the system and perform services (procedures) based on face authentication.
  • the account management unit 202 obtains whether the user wishes to proceed with procedures at the airport using biometric authentication at the time of account creation or the like.
  • the account management unit 202 acquires biometric information of the user.
  • biometric information examples include data (feature amounts) calculated from physical characteristics unique to an individual, such as a face, a fingerprint, a voice print, a vein, a retina, and a pattern of the iris of the eye.
  • the biometric information may be image data such as a face image or a fingerprint image.
  • the biometric information may be anything that includes the user's physical characteristics as information. In the first embodiment, a case will be described in which biometric information (a face image or a feature amount generated from a face image) regarding a person's "face” is used.
  • the account management unit 202 Upon acquiring the user's face image, the account management unit 202 generates a feature quantity (a feature vector made up of a plurality of feature quantities) that characterizes the face image.
  • a feature quantity a feature vector made up of a plurality of feature quantities
  • the account management unit 202 extracts eyes, nose, mouth, etc. from the face image as feature points. Thereafter, the account management unit 202 calculates the positions of each feature point and the distance between each feature point as feature quantities, and generates a feature vector (vector information characterizing the face image) consisting of a plurality of feature quantities.
  • a feature vector vector information characterizing the face image
  • the account management unit 202 associates the generated feature amount with a user ID, etc., and stores it in the user information database.
  • the user information database configured in the storage unit 205 stores feature amounts generated from facial images used for biometric authentication. Note that the user information database may store facial images. Feature amounts may be generated as needed from the facial images stored in the user information database.
  • the low-crowd flight guidance unit 204 selects people to be guided on low-crowd flights from among users who wish to undergo biometric authentication procedures (users whose biometric information is registered in the user information database). For example, the low-crowd flight guidance unit 204 selects (extracts) users for low-crowd flight guidance from among the users whose biometric information has been registered, using attribute information, mileage information, hobby information, and the like.
  • the low-crowd flight guidance unit 204 may select at least one person to be guided from among the users who perform procedures for boarding or disembarking from an aircraft (transportation means) using biometric authentication. More specifically, the low-crowd flight information unit 204 may provide information on low-crowd flights to users who have registered their biometric information and are able to proceed with the boarding procedures for the aircraft through biometric authentication. .
  • the server device 10 returns to the user the cost reduced by performing the procedure using biometric information by suggesting to the user the use of a low-crowd flight with a low fare. Furthermore, among airport users, there is a mix of users who proceed with procedures using facial recognition and users who do not proceed with procedures using facial recognition. Therefore, the server device 10 increases the user's motivation (motivation to proceed with the procedure using face authentication) by selecting the user who proceeds with the procedure using face authentication as the person to be guided on the low-crowd flight.
  • An authentication terminal (not shown) is installed within the airport to acquire biometric information of users.
  • the authentication terminal transmits an authentication request including the user's biometric information to the server device 10.
  • the server device 10 identifies the person to be authenticated through a verification process using the biometric information included in the authentication request and the biometric information stored in the user information database.
  • the server device 10 executes authentication processing for the person to be authenticated using the identified person's airline ticket information, boarding pass information, passport information, and the like.
  • the server device 10 transmits the authentication result (authentication success, authentication failure) to the authentication terminal.
  • the authentication terminal executes processing (for example, gate opening/closing control) according to the authentication result.
  • the server device 10 identifies low-crowd flights with poor reservation status and provides information to users about the identified low-crowd flights. For example, the server device 10 sends a push notification to the user of information regarding low-crowd aircraft that depart from an airport close to the user's home. At that time, the server device 10 makes suggestions such as discounting the fares of low-congestion flights. As more passengers follow the proposal and take low-crowd flights, the load factor of aircraft will improve.
  • the server device 10 provides the user with guidance on how to use low-crowd flights.
  • the server device 10 proposes a travel plan using low-crowd flights.
  • the configuration of the authentication system according to the second embodiment can be the same as that of the first embodiment, so a description corresponding to FIG. 3 will be omitted. Further, since the processing configuration of the server device 10 according to the second embodiment can be the same as that of the first embodiment, the description thereof will be omitted.
  • the low-crowd flight information section 204 proposes to the user a travel plan using low-crowd flights.
  • the low-crowd flight guide unit 204 After accessing the reservation management database and identifying a low-crowd flight, the low-crowd flight guide unit 204 generates a travel plan using the low-crowd flight. For example, the low-crowd flight guide unit 204 generates a travel plan that includes sightseeing spots around the arrival airport of the low-crowd flight. At this time, the low congestion flight guide unit 204 may generate a travel plan by referring to a table that stores combinations of arrival airports and tourist spots.
  • the low-crowd flight guide unit 204 may determine a user to whom a travel plan is proposed, and generate a travel plan suitable for the determined user. For example, the low-crowd flight guide unit 204 extracts users who live near the departure airport of the low-crowd flight based on the address of each user stored in the user information database.
  • the low-crowd flight guide unit 204 uses the extracted hobby information of each user to generate a travel plan to propose to each user. For example, the low-crowd flight guide unit 204 generates a travel plan that includes ski resorts as a travel plan for users who like skiing. Alternatively, the low-crowd flight guide unit 204 generates a travel plan that includes hot springs as a travel plan for users who like hot springs.
  • the low-crowd flight information section 204 transmits low-crowd flight information including the generated travel plan to the user's terminal 20.
  • the terminal 20 Upon receiving the low-crowd flight information including the travel plan, the terminal 20 presents the user with a travel plan using the low-crowd flight. For example, the terminal 20 displays a display as shown in FIG.
  • the server device 10 proposes to the user a travel plan using low-crowd flights. Users will be able to envision specific uses of low-crowd flights. As a result, users will more actively use low-crowd flights.
  • FIG. 11 is a diagram showing an example of the hardware configuration of the server device 10.
  • the server device 10 can be configured by an information processing device (so-called computer), and has the configuration illustrated in FIG. 11.
  • the server device 10 includes a processor 311, a memory 312, an input/output interface 313, a communication interface 314, and the like.
  • the components such as the processor 311 are connected by an internal bus or the like and are configured to be able to communicate with each other.
  • the configuration shown in FIG. 11 is not intended to limit the hardware configuration of the server device 10.
  • the server device 10 may include hardware that is not shown, and may not include the input/output interface 313 if necessary.
  • the number of processors 311 and the like included in the server device 10 is not limited to the example shown in FIG. 11; for example, a plurality of processors 311 may be included in the server device 10.
  • the processor 311 is, for example, a programmable device such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or a DSP (Digital Signal Processor). Alternatively, the processor 311 may be a device such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The processor 311 executes various programs including an operating system (OS).
  • OS operating system
  • the memory 312 is a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), an SSD (Solid State Drive), or the like.
  • the memory 312 stores OS programs, application programs, and various data.
  • the input/output interface 313 is an interface for a display device or input device (not shown).
  • the display device is, for example, a liquid crystal display.
  • the input device is, for example, a device such as a keyboard or a mouse that receives user operations.
  • the communication interface 314 is a circuit, module, etc. that communicates with other devices.
  • the communication interface 314 includes a NIC (Network Interface Card).
  • the functions of the server device 10 are realized by various processing modules.
  • the processing module is realized, for example, by the processor 311 executing a program stored in the memory 312. Further, the program can be recorded on a computer-readable storage medium.
  • the storage medium can be non-transitory, such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, etc. That is, the present invention can also be implemented as a computer program product.
  • the above program can be updated via a network or by using a storage medium that stores the program.
  • the processing module may be realized by a semiconductor chip.
  • the server device 10 which is an information processing device, is equipped with a computer, and the functions of the server device 10 can be realized by having the computer execute a program. Further, the server device 10 executes the control method for the server device 10 using the program.
  • the explanation was given using an "airplane" as an example of the means of transportation reserved by the user.
  • this explanation is not intended to limit the means of transportation, and other means of transportation (for example, trains, ships, etc.) may be reserved by the user. That is, the server device 10 may guide the user to less crowded railways, ships, etc.
  • the low-crowd flight guide unit 204 may consider the departure date and time of each aircraft when identifying low-crowd flights. Specifically, the low-congestion flight information unit 204 extracts aircraft for which the number of reservations has not reached a predetermined value even after a predetermined period of time (for example, one week before the departure date) from the departure date and time, as low-congestion flights. It's okay.
  • the server device 10 may select a person to be guided on a low-crowd flight based on the user's behavior history. For example, the server device 10 performs biometric authentication for procedures other than airport procedures and understands user behavior. For example, the server device 10 collects the fact that a user has purchased a product, etc., and generates an action history. The server device 10 analyzes the generated behavior history and infers each user's hobbies. The server device 10 may select a person to be guided on a low-crowd flight based on the inferred hobby or the like.
  • the server device 10 When the server device 10 (low-crowd flight guidance unit 204) provides guidance on low-crowd flights, it may notify the terminal 20 of the congestion rate of the low-crowd flights.
  • the terminal 20 may display the notified congestion rate on the screen shown in FIG. 9 or 10.
  • the server device 10 may present the congestion rate, which is calculated periodically or at a predetermined timing, to employees of airline companies, etc. in real time. An employee who comes into contact with the presented congestion rate may decide which aircraft will provide low-congestion flight guidance.
  • the server device 10 provides the staff with an interface that allows the staff to input the aircraft for low-crowd flight guidance, and specifies the aircraft for low-crowd flight guidance. By providing such an interface, staff members can select an aircraft for low-crowd flight guidance based on their own experience.
  • the server device 10 may notify employees of airline companies, etc., of the effects of providing guidance on low-crowd flights. For example, the server device 10 calculates the ratio of users who made reservations via the reservation page (URL of the reservation page) included in the low-crowd flight information to all passengers (all reservation users). The server device 10 transmits the calculated ratio to a terminal (not shown) owned by an employee of an airline company or the like. If the percentage of users who made reservations after receiving the low-crowd flight information is high, the staff determines that the low-crowd flight information has been highly effective. On the other hand, if the percentage of users who made reservations after receiving the low-crowd flight information is low, the staff determines that the low-crowd flight information has little effect.
  • the staff will take measures such as setting a larger discount rate on the fares of the low-crowd flights in order to further increase the number of passengers on the low-crowd flights.
  • staff will take measures such as reviewing the operation of aircraft where the number of passengers does not increase even after offering information on low-crowd flights.
  • the server device 10 may transmit to the terminal 20 low-crowd flight guidance that includes information related to the information used when selecting the low-crowd flight guidance target. For example, when a person to be guided on a low-congestion flight is selected based on the user's mileage information, the server device 10 stores each user's mileage information (accumulated mileage point number, number of mileage points scheduled to expire, etc.). Information on low-crowd flights including the information may be transmitted to the terminal 20.
  • the server device 10 selects a person to be guided on a low-crowd flight from among users who proceed with boarding procedures etc. using biometric authentication.
  • the server device 10 may take measures to give preferential treatment to users who proceed with boarding procedures using biometric authentication.
  • the server device 10 may present a large discounted fare to the user in the low-crowd flight information proposed to the user who proceeds with the procedure using biometric authentication.
  • the server device 10 may set boarding procedures using face authentication as a usage condition for low-crowd flights, or may give preferential treatment to users who perform procedures using face authentication.
  • the server device 10 may clearly indicate to the user that performing a facial authentication procedure (registering a facial image) at the airport is a condition for discount when using a low-congestion flight.
  • the terminal 20 notifies the user of the above fact using a display as shown in FIG. 12.
  • the terminal 20 may display that a discount will not be applied to users who do not perform procedures using face authentication or that additional charges will be incurred.
  • the server device 10 may treat performing a procedure using face authentication as a recommendation for applying a discount, rather than making it a condition for the discount.
  • the terminal 20 may display a message that recommends a registration procedure for proceeding with airport procedures using face authentication (see FIG. 13).
  • the server device 10 provides guidance to the user about travel plans using low-crowd flights.
  • the server device 10 may discount not only the fares for low-crowd flights but also the usage charges for facilities (hotels, ski resorts, etc.) included in the travel plan.
  • the server device 10 may set, as a condition for discounting the facility, that the user performs a facial recognition procedure.
  • the server device 10 may recommend a facial recognition procedure to the user via the terminal 20.
  • the user information database is configured inside the server device 10, but the database may be configured in an external database server or the like. That is, some functions of the server device 10 may be implemented in another server. More specifically, if the above-mentioned "reservation control unit (reservation control means)", “low congestion flight information unit (low congestion flight information means)”, etc. are implemented in any of the devices included in the system. good.
  • each embodiment may be used alone or in combination.
  • [Additional note 1] a storage means for storing the reservation status of transportation means;
  • a server device comprising: [Additional note 2] The server device according to supplementary note 1, wherein the guide means selects a person to be guided by at least one of the low-congestion transportation means from among a plurality of users based on information about the low-congestion transportation means.
  • a device owned by the user a server device; including;
  • the server device includes: a storage means for storing the reservation status of transportation means;
  • Guidance means for identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and transmitting guidance regarding the identified low congestion mode of transportation to the terminal;
  • a server device comprising: [Additional note 11]
  • the server device remembers the reservation status of transportation means, A control method for a server device, which identifies a low congestion mode of transportation whose congestion rate is less than or equal to a predetermined value, and provides guidance to a user regarding the identified low congestion mode of transportation.
  • a process for storing the reservation status of transportation means On the computer installed in the server device, A process for storing the reservation status of transportation means, A process of identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and providing guidance to the user regarding the identified low congestion mode of transportation; A computer-readable storage medium that stores a program for executing.
  • Server device 10
  • Terminal 100
  • Storage means 102
  • Guide means 201
  • Communication control section 202
  • Account management section 203
  • Reservation control section 204
  • Low congestion flight information section 205
  • Storage section 311
  • Processor 312 Memory 313
  • Input/output interface 314 Communication interface

Abstract

Provided is a server device that contributes to an improvement in the occupancy rate of an aircraft and the like. The server device comprises a storage means and a guidance means. The storage means stores a reservation status of a transportation means. The guidance means identifies a low-congestion transportation means which has a congestion rate of a prescribed value or less and provides a user with guidance pertaining to the identified low-congestion transportation means.

Description

サーバ装置、システム、サーバ装置の制御方法及び記憶媒体Server device, system, control method for server device, and storage medium
　本発明は、サーバ装置、システム、サーバ装置の制御方法及び記憶媒体に関する。 The present invention relates to a server device, a system, a control method for a server device, and a storage medium.
　航空券の販売に関する技術が存在する。 Technology exists for selling airline tickets.
　例えば、特許文献１には、候補地の抽出および最終的な行き先の決定をシステムが行う航空券販売の仕組みにおいて、各候補地との間の往路と復路の在庫数を考慮した上で、ユーザ、販売者双方にとって効果的・効率的な在庫の販売を可能とする、と記載されている。 For example, in Patent Document 1, in an airline ticket sales system in which the system extracts candidate locations and determines the final destination, the user , it is stated that it enables effective and efficient inventory sales for both sellers.
特開２０１７－０３７６１０号公報JP2017-037610A
　航空会社にとって、航空機の搭乗率は重要な指標である。搭乗率が高い航空機は、乗客１人あたりの燃料費が安くなるため大きな利益が期待できる。換言すれば、搭乗率が低い航空機には大きな利益が期待できない。搭乗率が低い航空機を多く運航することは航空会社の経営を圧迫する。 For airline companies, aircraft load factor is an important indicator. Aircraft with a high load factor can be expected to generate large profits because fuel costs per passenger are lower. In other words, large profits cannot be expected from aircraft with low load factors. Operating many aircraft with low load factors puts pressure on airline companies.
　本発明は、航空機等の搭乗率を向上させることに寄与する、サーバ装置、システム、サーバ装置の制御方法及び記憶媒体を提供することを主たる目的とする。 The main object of the present invention is to provide a server device, a system, a control method for the server device, and a storage medium that contribute to improving the boarding factor of aircraft, etc.
　本発明の第１の視点によれば、移動手段の予約状況を記憶する、記憶手段と、混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、案内手段と、を備える、サーバ装置が提供される。 According to a first aspect of the present invention, there is provided a storage means for storing a reservation status of a transportation means, a low congestion transportation means whose congestion rate is equal to or less than a predetermined value, and guidance regarding the identified low congestion transportation means. A server device is provided, which includes a guide means for providing information to a user.
　本発明の第２の視点によれば、利用者が所持する端末と、サーバ装置と、を含み、前記サーバ装置は、移動手段の予約状況を記憶する、記憶手段と、混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を前記端末に送信する、案内手段と、を備える、サーバ装置が提供される。 According to a second aspect of the present invention, the server device includes a terminal owned by a user and a server device, and the server device includes a storage device that stores a reservation status of a transportation means, and a congestion rate that is a predetermined value. A server device is provided, comprising: a guide means for identifying the following low-crowd transportation means and transmitting guidance regarding the identified low-crowd transportation means to the terminal.
　本発明の第３の視点によれば、サーバ装置において、移動手段の予約状況を記憶し、混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、サーバ装置の制御方法が提供される。 According to the third aspect of the present invention, the server device stores reservation status of transportation means, identifies low congestion transportation means whose congestion rate is equal to or less than a predetermined value, and provides guidance regarding the identified low congestion transportation means. A method for controlling a server device is provided that allows a user to perform the following operations.
　本発明の第４の視点によれば、サーバ装置に搭載されたコンピュータに、移動手段の予約状況を記憶する処理と、混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う処理と、を実行させるためのプログラムを記憶する、コンピュータ読取可能な記憶媒体が提供される。 According to a fourth aspect of the present invention, a computer installed in a server device stores the reservation status of transportation means, identifies low congestion transportation means whose congestion rate is less than a predetermined value, and A computer-readable storage medium is provided that stores a program for executing a process for providing guidance to a user regarding a low-crowd transportation means.
　本発明の各視点によれば、航空機等の搭乗率を向上させることに寄与する、サーバ装置、システム、サーバ装置の制御方法及び記憶媒体が提供される。なお、本発明の効果は上記に限定されない。本発明により、当該効果の代わりに、又は当該効果と共に、他の効果が奏されてもよい。 According to each aspect of the present invention, a server device, a system, a control method for a server device, and a storage medium are provided that contribute to improving the boarding factor of an aircraft or the like. Note that the effects of the present invention are not limited to the above. According to the present invention, other effects may be achieved instead of or in addition to the above effects.
図１は、一実施形態の概要を説明するための図である。FIG. 1 is a diagram for explaining an overview of one embodiment. 図２は、一実施形態の動作を示すフローチャートである。FIG. 2 is a flowchart illustrating the operation of one embodiment. 図３は、第１の実施形態に係る情報処理システムの概略構成の一例を示す図である。FIG. 3 is a diagram illustrating an example of a schematic configuration of an information processing system according to the first embodiment. 図４は、第１の実施形態に係るサーバ装置の処理構成の一例を示す図である。FIG. 4 is a diagram illustrating an example of a processing configuration of the server device according to the first embodiment. 図５は、第１の実施形態に係る利用者情報データベースの一例を示す図である。FIG. 5 is a diagram showing an example of the user information database according to the first embodiment. 図６は、第１の実施形態に係る予約管理データベースの一例を示す図である。FIG. 6 is a diagram showing an example of the reservation management database according to the first embodiment. 図７は、第１の実施形態に係る低混雑便案内部の動作の一例を示すフローチャートである。FIG. 7 is a flowchart illustrating an example of the operation of the low congestion flight guide unit according to the first embodiment. 図８は、第１の実施形態に係る情報処理システムの動作の一例を示すシーケンス図である。FIG. 8 is a sequence diagram illustrating an example of the operation of the information processing system according to the first embodiment. 図９は、第１の実施形態に係る端末の表示の一例を示す図である。FIG. 9 is a diagram illustrating an example of a display on a terminal according to the first embodiment. 図１０は、第２の実施形態に係る端末の表示の一例を示す図である。FIG. 10 is a diagram illustrating an example of a display on a terminal according to the second embodiment. 図１１は、本願開示に係るサーバ装置のハードウェア構成の一例を示す図である。FIG. 11 is a diagram illustrating an example of the hardware configuration of a server device according to the present disclosure. 図１２は、本願開示の変形例に係る端末の表示の一例を示す図である。FIG. 12 is a diagram illustrating an example of a display on a terminal according to a modified example of the disclosure of the present application. 図１３は、本願開示の変形例に係る端末の表示の一例を示す図である。FIG. 13 is a diagram illustrating an example of a display on a terminal according to a modification of the present disclosure.
　はじめに、一実施形態の概要について説明する。なお、この概要に付記した図面参照符号は、理解を助けるための一例として各要素に便宜上付記したものであり、この概要の記載はなんらの限定を意図するものではない。また、特段の釈明がない場合には、各図面に記載されたブロックはハードウェア単位の構成ではなく、機能単位の構成を表す。各図におけるブロック間の接続線は、双方向及び単方向の双方を含む。一方向矢印については、主たる信号（データ）の流れを模式的に示すものであり、双方向性を排除するものではない。なお、本明細書及び図面において、同様に説明されることが可能な要素については、同一の符号を付することにより重複説明が省略され得る。 First, an overview of one embodiment will be described. Note that the drawing reference numerals added to this summary are added to each element for convenience as an example to aid understanding, and the description of this summary is not intended to be limiting in any way. Furthermore, unless otherwise specified, the blocks depicted in each drawing represent the configuration of functional units rather than the configuration of hardware units. Connection lines between blocks in each figure include both bidirectional and unidirectional connections. The unidirectional arrows schematically indicate the main signal (data) flow, and do not exclude bidirectionality. Note that, in this specification and the drawings, elements that can be explained in the same manner may be designated by the same reference numerals, so that redundant explanation can be omitted.
　一実施形態に係るサーバ装置１００は、記憶手段１０１と、案内手段１０２と、を備える（図１参照）。記憶手段１０１は、移動手段の予約状況を記憶する（図２のステップＳ１）。案内手段１０２は、混雑率が所定の値以下の低混雑移動手段を特定し、特定された低混雑移動手段に関する案内を利用者に行う（ステップＳ２）。 The server device 100 according to one embodiment includes a storage means 101 and a guide means 102 (see FIG. 1). The storage means 101 stores the reservation status of the transportation means (step S1 in FIG. 2). The guidance means 102 identifies low-crowd transportation means whose congestion rate is equal to or lower than a predetermined value, and provides guidance to the user regarding the identified low-crowd transportation means (step S2).
　サーバ装置１００は、予約状況が悪い低混雑移動体を特定し、当該特定された低混雑移動体の案内を利用者に対して行う。当該案内に従って低混雑移動体を利用する利用者が増えるので、移動体の搭乗率が向上する。 The server device 100 identifies low-crowd mobile units with poor reservation status, and provides guidance to the user about the identified low-crowd mobile units. Since the number of users who follow the guidance and use the low-crowd mobile vehicle increases, the boarding rate of the mobile vehicle improves.
　以下に具体的な実施形態について、図面を参照してさらに詳しく説明する。 Specific embodiments will be described in more detail below with reference to the drawings.
［第１の実施形態］
　第１の実施形態について、図面を用いてより詳細に説明する。 [First embodiment]
The first embodiment will be described in more detail using the drawings.
［システムの構成］
　図３は、第１の実施形態に係る情報処理システムの概略構成の一例を示す図である。図３に示すように、情報処理システムには、サーバ装置１０が含まれる。 [System configuration]
FIG. 3 is a diagram illustrating an example of a schematic configuration of an information processing system according to the first embodiment. As shown in FIG. 3, the information processing system includes a server device 10.
　サーバ装置１０は、航空券の予約等に関する管理、制御等を行うサーバである。特に限定されないが、サーバ装置１０は、航空会社により管理、運営されてもよい。あるいは、航空会社から委託を受けた企業等がサーバ装置１０を管理、運営してもよい。サーバ装置１０は、航空会社の建物内に設置されていてもよいし、ネットワーク上（クラウド上）に設置されていてもよい。 The server device 10 is a server that manages and controls airline ticket reservations and the like. Although not particularly limited, the server device 10 may be managed and operated by an airline company. Alternatively, a company or the like commissioned by an airline company may manage and operate the server device 10. The server device 10 may be installed in a building of an airline company, or may be installed on a network (on a cloud).
　利用者は、所持する端末２０を操作して、サーバ装置１０が提供するＷＥＢ（ウェブ）ページ、ポータルサイト等にアクセスする。利用者は、当該ポータルサイト上で航空券の購入（予約）を行う。 The user operates the terminal 20 that he or she owns to access a WEB page, portal site, etc. provided by the server device 10. The user purchases (reserves) a flight ticket on the portal site.
　図３に示す情報処理システムの構成は例示であって、その構成を限定する趣旨ではない。例えば、情報処理システムには複数のサーバ装置１０が含まれていてもよい。 The configuration of the information processing system shown in FIG. 3 is an example, and is not intended to limit the configuration. For example, the information processing system may include a plurality of server devices 10.
［概略動作］
　続いて、第１の実施形態に係る情報処理システムの概略動作について説明する。 [Overview of operation]
Next, the general operation of the information processing system according to the first embodiment will be described.
＜アカウント生成＞
　航空券（航空機）の予約を行うためには、利用者は、情報処理システムにアカウントを生成する必要がある。具体的には、利用者は、所持する端末２０を操作し、サーバ装置１０が提供するＷＥＢページ等にアクセスする。利用者は、当該ＷＥＢページ上で航空会社の会員登録を行う。 <Account creation>
In order to make a reservation for an airline ticket (aircraft), the user needs to create an account in the information processing system. Specifically, the user operates the terminal 20 that he or she owns to access a web page or the like provided by the server device 10. The user registers as an airline member on the web page.
　サーバ装置１０は、ＷＥＢページ上で、利用者の情報（例えば、氏名、生年月日、連絡先、ログイン情報、口座情報、趣味情報等）を取得する。なお、以降の説明において、サーバ装置１０がアカウント生成時に取得する利用者の情報を「利用者情報」と表記する。サーバ装置１０は、取得した利用者情報を利用者情報データベースに記憶する。利用者情報データベースの詳細は後述する。 The server device 10 acquires user information (for example, name, date of birth, contact information, login information, account information, hobby information, etc.) on the web page. In the following description, the user information that the server device 10 acquires when creating an account will be referred to as "user information." The server device 10 stores the acquired user information in a user information database. Details of the user information database will be described later.
＜低混雑便の案内＞
　サーバ装置１０は、航空会社が運行する各航空機の予約状況を把握する。サーバ装置１０は、予約管理データベースを用いて各航空機の予約情報を管理する。予約管理データベースの詳細は後述する。 <Information on low-crowd flights>
The server device 10 grasps the reservation status of each aircraft operated by an airline company. The server device 10 manages reservation information for each aircraft using a reservation management database. Details of the reservation management database will be described later.
　サーバ装置１０は、定期的又は所定のタイミングで予約管理データベースにアクセスし、混雑していない航空機を特定する。具体的には、サーバ装置１０は、航空機の定員に対する予約数の割合を「混雑率」として計算する。サーバ装置１０は、計算した混雑率に対して閾値処理を実行し、混雑率が所定の値以下の航空機を特定する。 The server device 10 accesses the reservation management database periodically or at a predetermined timing to identify aircraft that are not crowded. Specifically, the server device 10 calculates the ratio of the number of reservations to the capacity of the aircraft as a "congestion rate." The server device 10 performs threshold processing on the calculated congestion rate and identifies aircraft whose congestion rate is less than or equal to a predetermined value.
　サーバ装置１０は、アカウントを生成している利用者（航空会社の会員）に対し、上記特定された航空機の利用（予約）に関する案内を行う。具体的には、図３に示すように、サーバ装置１０は、「低混雑便案内」を利用者の端末２０に送信する。 The server device 10 provides guidance regarding the use (reservation) of the identified aircraft to the user (airline company member) who has created an account. Specifically, as shown in FIG. 3, the server device 10 transmits "low congestion flight information" to the user's terminal 20.
　その際、サーバ装置１０は、アカウント登録された複数の利用者（航空会社の会員）のうち、上記提案された航空機の予約を行う可能性が高い利用者を選択する。サーバ装置１０は、選択された利用者の端末２０に低混雑便案内を送信する。 At that time, the server device 10 selects a user who is likely to make a reservation for the proposed aircraft from among the plurality of users (airline company members) whose accounts have been registered. The server device 10 transmits the low congestion flight information to the terminal 20 of the selected user.
＜低混雑便の予約＞
　低混雑便の案内を受けた利用者は、端末２０を操作して、提案された航空機の詳細情報（例えば、出発日時、出発空港等）を確認する。提案された航空機の利用を希望する利用者は、端末２０を操作して、当該提案された航空機を予約する。 <Reservations for low-crowd flights>
The user who has received the information about the low-congestion flight operates the terminal 20 to confirm detailed information on the proposed aircraft (eg, departure date and time, departure airport, etc.). A user who wishes to use the proposed aircraft operates the terminal 20 to reserve the proposed aircraft.
　続いて、第１の実施形態に係る情報処理システムに含まれる各装置の詳細について説明する。 Next, details of each device included in the information processing system according to the first embodiment will be described.
［サーバ装置］
　図４は、第１の実施形態に係るサーバ装置１０の処理構成（処理モジュール）の一例を示す図である。図４を参照すると、サーバ装置１０は、通信制御部２０１と、アカウント管理部２０２と、予約制御部２０３と、低混雑便案内部２０４と、記憶部２０５と、を備える。 [Server device]
FIG. 4 is a diagram illustrating an example of a processing configuration (processing module) of the server device 10 according to the first embodiment. Referring to FIG. 4, the server device 10 includes a communication control section 201, an account management section 202, a reservation control section 203, a low congestion flight information section 204, and a storage section 205.
　通信制御部２０１は、他の装置との間の通信を制御する手段である。例えば、通信制御部２０１は、端末２０からデータ（パケット）を受信する。また、通信制御部２０１は、端末２０に向けてデータを送信する。通信制御部２０１は、他の装置から受信したデータを他の処理モジュールに引き渡す。通信制御部２０１は、他の処理モジュールから取得したデータを他の装置に向けて送信する。このように、他の処理モジュールは、通信制御部２０１を介して他の装置とデータの送受信を行う。通信制御部２０１は、他の装置からデータを受信する受信部としての機能と、他の装置に向けてデータを送信する送信部としての機能と、を備える。 The communication control unit 201 is a means for controlling communication with other devices. For example, the communication control unit 201 receives data (packets) from the terminal 20. Furthermore, the communication control unit 201 transmits data to the terminal 20. The communication control unit 201 passes data received from other devices to other processing modules. The communication control unit 201 transmits data acquired from other processing modules to other devices. In this way, other processing modules transmit and receive data to and from other devices via the communication control unit 201. The communication control unit 201 has a function as a reception unit that receives data from another device, and a function as a transmission unit that transmits data to the other device.
　アカウント管理部２０２は、利用者のアカウントに関する制御、管理を行う手段である。アカウント管理部２０２は、利用者が端末２０を操作して、所定のＷＥＢページ等にアクセスすると、当該利用者のアカウント生成のために必要な利用者情報を取得する。例えば、アカウント管理部２０２は、利用者情報を取得するためのＧＵＩ（Graphical User Interface）を端末２０に表示して、利用者情報を取得する。 The account management unit 202 is a means for controlling and managing user accounts. When a user operates the terminal 20 to access a predetermined web page or the like, the account management unit 202 acquires user information necessary for creating an account for the user. For example, the account management unit 202 displays a GUI (Graphical User Interface) for acquiring user information on the terminal 20, and acquires the user information.
　アカウント管理部２０２は、氏名、住所、性別、生年月日、連絡先、ログイン情報、口座情報等を取得する。さらに、アカウント管理部２０２は、利用者の関心事や趣味（趣味情報）を取得してもよい。 The account management unit 202 acquires name, address, gender, date of birth, contact information, login information, account information, etc. Furthermore, the account management unit 202 may acquire the user's interests and hobbies (hobby information).
　アカウント管理部２０２は、利用者情報を取得すると、利用者を識別するためのユーザＩＤを生成する。ユーザＩＤは、利用者を一意に識別できる情報であればどのような情報であってもよい。例えば、アカウント管理部２０２は、アカウント生成のたびに一意な値を採番しユーザＩＤとしてもよい。 Upon acquiring the user information, the account management unit 202 generates a user ID for identifying the user. The user ID may be any information that can uniquely identify the user. For example, the account management unit 202 may assign a unique value to the user ID each time an account is created.
　アカウント管理部２０２は、生成したユーザＩＤ、属性情報（例えば、氏名、生年月日、性別、住所）、趣味情報等を対応付けて利用者情報データベースに登録する（図５参照）。図５に示す利用者情報データベースは例示であって、記憶する項目等を限定する趣旨ではない。例えば、アカウントの生成日時が利用者情報データベースに登録されていてもよい。 The account management unit 202 associates the generated user ID, attribute information (for example, name, date of birth, gender, address), hobby information, etc., and registers them in the user information database (see FIG. 5). The user information database shown in FIG. 5 is an example, and is not intended to limit the items to be stored. For example, the creation date and time of the account may be registered in the user information database.
　なお、図５に示す「マイル情報」とは、航空会社から利用者に付与されるポイント（飛行機で移動した距離に応じて付与されるポイント；所謂、マイルポイント）に関する情報である。利用者情報データベースは、利用者が保持しているマイルポイント数や所定の期限で失効する予定のマイルポイント数（失効予定ポイント数）をマイル情報として記憶する。 Note that the "mile information" shown in FIG. 5 is information regarding points awarded to the user by the airline company (points awarded according to the distance traveled by airplane; so-called mile points). The user information database stores the number of mile points held by the user and the number of mile points scheduled to expire by a predetermined deadline (number of points scheduled to expire) as mile information.
　予約制御部２０３は、利用者による航空機の予約に関する制御を行う手段である。予約制御部２０３は、利用者が端末２０を操作して、ポータルサイトにログインし、所定の動作（例えば、航空券予約ボタンの押下）を行うと、航空券を予約するためのＧＵＩを端末２０に表示する。 The reservation control unit 203 is a means for controlling aircraft reservations by users. When the user operates the terminal 20 to log into the portal site and performs a predetermined action (for example, pressing the airline ticket reservation button), the reservation control unit 203 displays a GUI for reserving an airline ticket on the terminal 20. to be displayed.
　利用者が航空券の予約を完了すると、予約制御部２０３は、利用者が予約した航空券の情報（航空券情報）を利用者情報データベースに記憶する。また、利用者が航空券の予約を完了すると、予約制御部２０３は、当該予約を予約管理データベースに反映する（図６参照）。図６に示す予約管理データベースは例示であって、記憶する項目等を限定する趣旨ではない。図６の各エントリに格納された「定員」と「予約数」を用いて混雑率が計算される。混雑率の具体的な計算は後述する。 When the user completes the reservation of the airline ticket, the reservation control unit 203 stores information on the airline ticket reserved by the user (airline ticket information) in the user information database. Further, when the user completes the reservation of the airline ticket, the reservation control unit 203 reflects the reservation in the reservation management database (see FIG. 6). The reservation management database shown in FIG. 6 is an example, and is not intended to limit the items to be stored. The congestion rate is calculated using the "capacity" and "number of reservations" stored in each entry in FIG. The specific calculation of the congestion rate will be described later.
　なお、航空券の予約に関する制御等は当業者にとって明らかであり、且つ、航空券の予約に関する制御は本願開示の趣旨とは異なるので、詳細な説明を省略する。 Note that controls related to airline ticket reservations are obvious to those skilled in the art, and control regarding airline ticket reservations is different from the gist of the present disclosure, so a detailed explanation will be omitted.
　低混雑便案内部２０４は、混雑率が所定の値以下の低混雑移動手段（低混雑便）を特定し、当該特定された低混雑便に関する案内を利用者に行う手段である。例えば、低混雑便案内部２０４は、低混雑便の情報に基づいて、複数の利用者のなかから、少なくとも１以上の低混雑便の案内対象者を選択する。 The low-crowd flight guidance unit 204 is a means for identifying low-crowd transportation means (low-crowd flights) whose congestion rate is below a predetermined value, and providing guidance to the user regarding the identified low-crowd flights. For example, the low-crowd flight guidance unit 204 selects at least one person to be guided on a low-crowd flight from among a plurality of users based on the low-crowd flight information.
　図７は、第１の実施形態に係る低混雑便案内部２０４の動作の一例を示すフローチャートである。図７を参照し、低混雑便案内部２０４の動作を説明する。 FIG. 7 is a flowchart illustrating an example of the operation of the low congestion flight guide unit 204 according to the first embodiment. The operation of the low congestion flight guide section 204 will be explained with reference to FIG.
　低混雑便案内部２０４は、定期的又は所定のタイミングで予約管理データベースにアクセスし、各航空機について混雑率を計算する（ステップＳ１０１）。低混雑便案内部２０４は、各航空機（各フライト）について、予約数を定員で除算することで混雑率を計算する。例えば、１００人の定員に対して３０人の予約数であれば、混雑率は３０％と計算される。 The low congestion flight information unit 204 accesses the reservation management database periodically or at a predetermined timing and calculates the congestion rate for each aircraft (step S101). The low congestion flight guide unit 204 calculates the congestion rate for each aircraft (each flight) by dividing the number of reservations by the capacity. For example, if the number of reservations is 30 people for a capacity of 100 people, the congestion rate is calculated as 30%.
　低混雑便案内部２０４は、当該計算された混雑率に対して閾値処理を実行し、低混雑便の有無を判定する（ステップＳ１０２）。 The low-crowd flight guide unit 204 executes threshold processing on the calculated congestion rate and determines the presence or absence of a low-crowd flight (step S102).
　低混雑便が存在しなければ（ステップＳ１０２、Ｎｏ分岐）、低混雑便案内部２０４は、特段の処理を行わない。 If there is no low-crowd flight (step S102, No branch), the low-crowd flight guide unit 204 does not perform any special processing.
　低混雑便が存在すれば（ステップＳ１０２、Ｙｅｓ分岐）、低混雑便案内部２０４は、上記特定された低混雑便の利用に関する案内を行う対象者（少なくとも１以上の利用者）を選択する（案内対象者の選択；ステップＳ１０３）。 If a low-crowd flight exists (step S102, Yes branch), the low-crowd flight guidance unit 204 selects a target person (at least one user) to whom information regarding the use of the identified low-crowd flight is to be provided ( Selection of guide target; step S103).
　その際、低混雑便案内部２０４は、提案する低混雑便を予約する可能性の高い利用者を案内対象者として選択する。 At that time, the low-crowd flight guidance section 204 selects users who are likely to reserve the proposed low-crowd flight as guidance targets.
　低混雑便案内部２０４は、システム登録された利用者の属性情報（例えば、性別、年齢、住所等）と、上記特定された低混雑便の情報と、を用いて低混雑便の案内対象者を選択してもよい。例えば、低混雑便案内部２０４は、特定された低混雑便の出発空港の近くに住む利用者を低混雑便の案内対象者として選択してもよい。あるいは、低混雑便案内部２０４は、利用者の性別や年齢等に基づいて、低混雑便の案内を行う利用者を特定してもよい。 The low-crowd flight guidance unit 204 uses attribute information of users registered in the system (e.g., gender, age, address, etc.) and the information on the low-crowd flights identified above to determine who should be guided to low-crowd flights. may be selected. For example, the low-crowd flight guidance unit 204 may select users who live near the departure airport of the specified low-crowd flight as the low-crowd flight guidance target. Alternatively, the low-crowd flight guidance section 204 may identify users to whom low-crowd flight guidance is to be provided based on the user's gender, age, and the like.
　低混雑便案内部２０４は、属性情報に代えて又は加えて、他の情報に基づいて低混雑便の案内を行う利用者を選択してもよい。例えば、低混雑便案内部２０４は、失効予定マイルポイントを多く所持している利用者を低混雑便の案内対象者として選択してもよい。即ち、低混雑便案内部２０４は、マイルポイントの有効期限に基づいて、低混雑便の案内対象者を選択してもよい。あるいは、低混雑便案内部２０４は、多くのマイルポイント数を蓄積している利用者を低混雑便の案内対象者として選択してもよい。 The low-crowd flight guidance section 204 may select users to whom low-crowd flight guidance is to be provided based on other information instead of or in addition to the attribute information. For example, the low-crowd flight guidance unit 204 may select a user who has a large number of mile points scheduled to expire as a target for low-crowd flight guidance. In other words, the low-crowd flight guidance section 204 may select a person to be guided on a low-crowd flight based on the expiration date of mile points. Alternatively, the low-crowd flight guidance section 204 may select users who have accumulated a large number of mile points as candidates for low-crowd flight guidance.
　あるいは、低混雑便案内部２０４は、各利用者の趣味情報に基づいて低混雑便の案内対象者を選択してもよい。例えば、低混雑便案内部２０４は、スキー場の近くを到着空港とする低混雑便の案内対象者として、「趣味：スキー」と設定している利用者を選択してもよい。あるいは、低混雑便案内部２０４は、南国の島に到着する低混雑便の案内対象者として、「趣味：スキューバダイビング」と設定している利用者を選択してもよい。 Alternatively, the low-crowd flight guidance section 204 may select the people to be guided on the low-crowd flight based on each user's hobby information. For example, the low-crowd flight guide unit 204 may select a user who has set "hobby: skiing" as a guide target for a low-crowd flight whose arrival airport is near a ski resort. Alternatively, the low-crowd flight guidance unit 204 may select a user who has set "hobby: scuba diving" as a guide target for a low-crowd flight arriving at a tropical island.
　このように、低混雑便案内部２０４は、複数の利用者（会員登録した利用者）それぞれの属性情報に基づいて、少なくとも１以上の案内対象者を選択してもよい。あるいは、低混雑便案内部２０４は、複数の利用者それぞれの趣味情報に基づいて、少なくとも１以上の案内対象者を選択してもよいし、複数の利用者それぞれに付与されたポイントに関する情報に基づいて、少なくとも１以上の案内対象者を選択してもよい。 In this way, the low-crowd flight guidance section 204 may select at least one person to be guided based on the attribute information of each of the plurality of users (users who have registered as members). Alternatively, the low-crowd flight guidance section 204 may select at least one person to be guided based on the hobby information of each of the plurality of users, or may select at least one person to be guided based on the hobby information of each of the plurality of users. Based on this, at least one person to be guided may be selected.
　低混雑便案内部２０４は、低混雑便の案内対象者を選択すると、当該選択された利用者の連絡先として登録されたメールアドレス等（端末２０が受信可能なメールアドレス等）に「低混雑便案内」を送信する（ステップＳ１０４）。 When the low-congestion flight information section 204 selects a person to be guided on a low-congestion flight, the low-congestion flight guidance section 204 sends a message such as "Low-congestion "Flight information" is transmitted (step S104).
　低混雑便案内部２０４は、低混雑便の詳細情報（例えば、出発日時、出発空港、到着日時、到着空港、料金等）を含む低混雑便案内を端末２０に送信する。あるいは、低混雑便案内部２０４は、利用者が提案された低混雑便を容易に予約できるための情報（例えば、予約ページのＵＲＬ（Uniform Resource Locator）等）を含む低混雑便案内を端末２０に送信してもよい。 The low congestion flight information section 204 transmits low congestion flight information including detailed information on the low congestion flight (for example, departure date and time, departure airport, arrival date and time, arrival airport, fare, etc.) to the terminal 20. Alternatively, the low-crowd flight information unit 204 sends low-crowd flight information to the terminal 20 including information (for example, the URL (Uniform Resource Locator) of the reservation page, etc.) that allows the user to easily reserve the proposed low-crowd flight. You may also send it to
　なお、低混雑便案内部２０４は、利用者に提案する低混雑便の料金（運賃）を通常の料金から割り引いて設定してもよい。あるいは、低混雑便案内部２０４は、低混雑便に設定する料金の情報を航空会社の職員等から取得してもよい。職員等は、低混雑便の予約が増えるような料金を設定し、利用者に当該低混雑便の案内を行ってもよい。 Note that the low-crowd flight information section 204 may set the fare (fare) of the low-crowd flight proposed to the user by discounting it from the normal fare. Alternatively, the low-crowd flight information section 204 may obtain information on fares set for low-crowd flights from airline company personnel or the like. Employees may set fares that will increase reservations for low-crowd flights and provide information to users about low-crowd flights.
　記憶部２０５は、サーバ装置１０の動作に必要な情報を記憶する手段である。記憶部２０５の予約管理データベースは、航空機（移動手段）の予約状況を記憶する。 The storage unit 205 is a means for storing information necessary for the operation of the server device 10. The reservation management database in the storage unit 205 stores the reservation status of aircraft (transportation means).
［端末］
　端末２０には、スマートフォン、携帯電話機、ゲーム機、タブレット等の携帯端末装置やコンピュータ（パーソナルコンピュータ、ノートパソコン）等が例示される。端末２０は、利用者の操作を受け付け、サーバ装置１０等と通信可能であれば任意の機器、デバイスとすることができる。また、端末２０の構成等は当業者にとって明らかであるので、詳細な説明を省略する。 [Terminal]
Examples of the terminal 20 include mobile terminal devices such as smartphones, mobile phones, game consoles, and tablets, computers (personal computers, notebook computers), and the like. The terminal 20 can be any equipment or device as long as it accepts user operations and can communicate with the server device 10 and the like. Furthermore, since the configuration of the terminal 20 is obvious to those skilled in the art, detailed explanation will be omitted.
［システムの動作］
　続いて、第１の実施形態に係る情報処理システムの動作について説明する。 [System operation]
Next, the operation of the information processing system according to the first embodiment will be explained.
　図８は、第１の実施形態に係る情報処理システムの動作の一例を示すシーケンス図である。図８を参照し、第１の実施形態に係る情報処理システムの動作を説明する。 FIG. 8 is a sequence diagram illustrating an example of the operation of the information processing system according to the first embodiment. The operation of the information processing system according to the first embodiment will be described with reference to FIG. 8.
　サーバ装置１０は、予約管理データベースにアクセスし、低混雑便を特定する（ステップＳ０１）。 The server device 10 accesses the reservation management database and identifies low congestion flights (step S01).
　サーバ装置１０は、当該特定された低混雑便の案内対象者を選択する（ステップＳ０２）。 The server device 10 selects a person to be guided on the identified low-crowd flight (step S02).
　サーバ装置１０は、選択された案内対象者が所持する端末２０に対して「低混雑便案内」を送信する（ステップＳ０３）。 The server device 10 transmits "low congestion flight guidance" to the terminal 20 owned by the selected guidance target person (step S03).
　低混雑便案内を受信すると、端末２０は、低混雑便の予約（利用）に関する表示等を行う（低混雑便の案内；ステップＳ０４）。例えば、端末２０は、図９に示すような表示を行う。 Upon receiving the low-crowd flight information, the terminal 20 displays information regarding reservation (usage) of the low-crowd flight (low-crowd flight information; step S04). For example, the terminal 20 displays a display as shown in FIG.
　図９に示すように、端末２０は、低混雑便の詳細情報を表示する。あるいは、端末２０は、低混雑便の料金に関する割引率等を低混雑便の出発空港等と併せて表示してもよい。また、端末２０は、利用者が提案された低混雑便の予約を希望すると（予約ボタンが押下されると）、当該低混雑便を予約するためのホームページ（ポータルサイト）にアクセスしてもよい。 As shown in FIG. 9, the terminal 20 displays detailed information on low-congestion flights. Alternatively, the terminal 20 may display the discount rate for the fare of the low-congestion flight together with the departure airport of the low-congestion flight. Furthermore, when the user wishes to reserve a proposed low-crowd flight (when a reservation button is pressed), the terminal 20 may access a homepage (portal site) for reserving the low-crowd flight. .
＜第１の実施形態に係る変形例＞
　上記第１の実施形態では、低混雑便案内部２０４は、利用者の属性情報、マイル情報、趣味情報等に基づいて低混雑便の案内対象者を選択する場合について説明した。低混雑便案内部２０４は、生体認証により空港内の手続きを行う利用者のなかから低混雑便の案内対象者として選択してもよい。即ち、低混雑便案内部２０４は、顔画像をシステムに登録して顔認証によるサービス（手続き）が可能な利用者から低混雑便の案内対象者を選択してもよい。 <Modification example according to the first embodiment>
In the first embodiment, a case has been described in which the low-crowd flight guidance section 204 selects the low-crowd flight guidance target based on the user's attribute information, mileage information, hobby information, and the like. The low-crowd flight guidance unit 204 may select a low-crowd flight guidance target from among users who perform procedures at the airport using biometric authentication. That is, the low-crowd flight guidance unit 204 may select the low-crowd flight guidance target users from users who can register their facial images in the system and perform services (procedures) based on face authentication.
　この場合、アカウント管理部２０２は、アカウント生成時等において、利用者が生体認証を用いて空港内の手続きを進めることを希望するか否か取得する。利用者が生体認証を用いて空港内の手続きを進めることを希望すると、アカウント管理部２０２は、当該利用者の生体情報を取得する。 In this case, the account management unit 202 obtains whether the user wishes to proceed with procedures at the airport using biometric authentication at the time of account creation or the like. When a user wishes to proceed with airport procedures using biometric authentication, the account management unit 202 acquires biometric information of the user.
　なお、生体情報には、例えば、顔、指紋、声紋、静脈、網膜、瞳の虹彩の模様（パターン）といった個人に固有の身体的特徴から計算されるデータ（特徴量）が例示される。あるいは、生体情報は、顔画像、指紋画像等の画像データであってもよい。生体情報は、利用者の身体的特徴を情報として含むものであればよい。第１の実施形態では、人の「顔」に関する生体情報（顔画像又は顔画像から生成された特徴量）を用いる場合について説明する。 Note that examples of biometric information include data (feature amounts) calculated from physical characteristics unique to an individual, such as a face, a fingerprint, a voice print, a vein, a retina, and a pattern of the iris of the eye. Alternatively, the biometric information may be image data such as a face image or a fingerprint image. The biometric information may be anything that includes the user's physical characteristics as information. In the first embodiment, a case will be described in which biometric information (a face image or a feature amount generated from a face image) regarding a person's "face" is used.
　アカウント管理部２０２は、利用者の顔画像を取得すると、当該顔画像を特徴付ける特徴量（複数の特徴量からなる特徴ベクトル）を生成する。 Upon acquiring the user's face image, the account management unit 202 generates a feature quantity (a feature vector made up of a plurality of feature quantities) that characterizes the face image.
　特徴量の生成処理に関しては既存の技術を用いることができるので、その詳細な説明を省略する。例えば、アカウント管理部２０２は、顔画像から目、鼻、口等を特徴点として抽出する。その後、アカウント管理部２０２は、特徴点それぞれの位置や各特徴点間の距離を特徴量として計算し、複数の特徴量からなる特徴ベクトル（顔画像を特徴づけるベクトル情報）を生成する。 Existing technology can be used for feature generation processing, so detailed explanation thereof will be omitted. For example, the account management unit 202 extracts eyes, nose, mouth, etc. from the face image as feature points. Thereafter, the account management unit 202 calculates the positions of each feature point and the distance between each feature point as feature quantities, and generates a feature vector (vector information characterizing the face image) consisting of a plurality of feature quantities.
　アカウント管理部２０２は、生成した特徴量をユーザＩＤ等と対応付けて利用者情報データベースに記憶する。記憶部２０５に構成される利用者情報データベースは、生体認証に用いられる、顔画像から生成された特徴量を記憶する。なお、利用者情報データベースは、顔画像を記憶してもよい。利用者情報データベースに記憶された顔画像から必要に応じて特徴量が生成されてもよい。 The account management unit 202 associates the generated feature amount with a user ID, etc., and stores it in the user information database. The user information database configured in the storage unit 205 stores feature amounts generated from facial images used for biometric authentication. Note that the user information database may store facial images. Feature amounts may be generated as needed from the facial images stored in the user information database.
　低混雑便案内部２０４は、生体認証による手続きを希望する利用者（生体情報が利用者情報データベースに登録された利用者）のなかから低混雑便の案内対象者を選択する。例えば、低混雑便案内部２０４は、生体情報が登録された利用者のなかから、属性情報、マイル情報、趣味情報等を用いて低混雑便を案内する利用者を選択（抽出）する。 The low-crowd flight guidance unit 204 selects people to be guided on low-crowd flights from among users who wish to undergo biometric authentication procedures (users whose biometric information is registered in the user information database). For example, the low-crowd flight guidance unit 204 selects (extracts) users for low-crowd flight guidance from among the users whose biometric information has been registered, using attribute information, mileage information, hobby information, and the like.
　このように、低混雑便案内部２０４は、生体認証により航空機（移動手段）の乗車又は降車の手続きを行う利用者のなかから少なくとも１以上の案内対象者を選択してもよい。より具体的には、低混雑便案内部２０４は、生体情報を登録し、航空機への搭乗手続き等を生体認証によって進めることができる利用者を対象にして低混雑便の案内をしてもよい。 In this manner, the low-crowd flight guidance unit 204 may select at least one person to be guided from among the users who perform procedures for boarding or disembarking from an aircraft (transportation means) using biometric authentication. More specifically, the low-crowd flight information unit 204 may provide information on low-crowd flights to users who have registered their biometric information and are able to proceed with the boarding procedures for the aircraft through biometric authentication. .
　利用者が生体認証で搭乗手続き等を進めると、当該利用者の本人確認等が自動化され航空会社の負担するコストが低下する。サーバ装置１０は、料金が低く設定された低混雑便の利用を利用者に提案することで、生体情報を用いて手続きを行うことで低下したコストを利用者に還元する。また、空港の利用者のなかには顔認証で手続きを進める利用者と、顔認証で手続きを進めない利用者と、が混在する。そのため、サーバ装置１０は、顔認証で手続きを進める利用者を低混雑便の案内対象者とすることで、利用者のモチベーション（顔認証で手続きを進めるモチベーション）を高める。 If a user uses biometric authentication to proceed with boarding procedures, etc., the identity verification of the user will be automated, reducing the cost borne by the airline company. The server device 10 returns to the user the cost reduced by performing the procedure using biometric information by suggesting to the user the use of a low-crowd flight with a low fare. Furthermore, among airport users, there is a mix of users who proceed with procedures using facial recognition and users who do not proceed with procedures using facial recognition. Therefore, the server device 10 increases the user's motivation (motivation to proceed with the procedure using face authentication) by selecting the user who proceeds with the procedure using face authentication as the person to be guided on the low-crowd flight.
　なお、生体情報を用いた空港内の手続きに関する詳細な説明は省略する。空港内には利用者の生体情報を取得する認証端末（図示せず）が設置されている。認証端末は、利用者の生体情報を含む認証要求をサーバ装置１０に送信する。サーバ装置１０は、認証要求に含まれる生体情報と利用者情報データベースに記憶された生体情報を用いた照合処理により被認証者を特定する。サーバ装置１０は、特定された被認証者の航空券の情報、搭乗券の情報、パスポートの情報等を用いて被認証者の認証処理を実行する。サーバ装置１０は、認証結果（認証成功、認証失敗）を認証端末に送信する。認証端末は、認証結果に応じた処理（例えば、ゲートの開閉制御）を実行する。 A detailed explanation of airport procedures using biometric information will be omitted. An authentication terminal (not shown) is installed within the airport to acquire biometric information of users. The authentication terminal transmits an authentication request including the user's biometric information to the server device 10. The server device 10 identifies the person to be authenticated through a verification process using the biometric information included in the authentication request and the biometric information stored in the user information database. The server device 10 executes authentication processing for the person to be authenticated using the identified person's airline ticket information, boarding pass information, passport information, and the like. The server device 10 transmits the authentication result (authentication success, authentication failure) to the authentication terminal. The authentication terminal executes processing (for example, gate opening/closing control) according to the authentication result.
　以上のように、第１の実施形態に係るサーバ装置１０は、予約状況がよくない低混雑便を特定し、当該特定された低混雑便の案内を利用者に対して行う。例えば、サーバ装置１０は、利用者の自宅に近い空港から出発する航空機であって低混雑な航空機に関する情報を、当該利用者にプッシュ通知する。その際、サーバ装置１０は、低混雑便の料金を割り引く等の提案を行う。提案に従って低混雑便を利用する利用者が増えるので、航空機の搭乗率が向上する。 As described above, the server device 10 according to the first embodiment identifies low-crowd flights with poor reservation status and provides information to users about the identified low-crowd flights. For example, the server device 10 sends a push notification to the user of information regarding low-crowd aircraft that depart from an airport close to the user's home. At that time, the server device 10 makes suggestions such as discounting the fares of low-congestion flights. As more passengers follow the proposal and take low-crowd flights, the load factor of aircraft will improve.
［第２の実施形態］
　続いて、第２の実施形態について図面を参照して詳細に説明する。 [Second embodiment]
Next, a second embodiment will be described in detail with reference to the drawings.
　第１の実施形態では、サーバ装置１０は、低混雑便の利用案内を利用者に行うことを説明した。第２の実施形態では、サーバ装置１０は、低混雑便を利用した旅行プランの提案を行うことを説明する。 In the first embodiment, it has been explained that the server device 10 provides the user with guidance on how to use low-crowd flights. In the second embodiment, it will be explained that the server device 10 proposes a travel plan using low-crowd flights.
　なお、第２の実施形態に係る認証システムの構成は第１の実施形態と同一とすることができるので図３に相当する説明を省略する。また、第２の実施形態に係るサーバ装置１０の処理構成も第１の実施形態と同一とすることができるので、その説明を省略する。 Note that the configuration of the authentication system according to the second embodiment can be the same as that of the first embodiment, so a description corresponding to FIG. 3 will be omitted. Further, since the processing configuration of the server device 10 according to the second embodiment can be the same as that of the first embodiment, the description thereof will be omitted.
　以下、第１の実施形態と第２の実施形態の相違点を中心に説明する。 Hereinafter, the differences between the first embodiment and the second embodiment will be mainly described.
　第２の実施形態に係る低混雑便案内部２０４は、低混雑便を用いた旅行プランの提案を利用者に行う。 The low-crowd flight information section 204 according to the second embodiment proposes to the user a travel plan using low-crowd flights.
　予約管理データベースにアクセスして低混雑便を特定すると、低混雑便案内部２０４は、当該低混雑便を用いた旅行プランを生成する。例えば、低混雑便案内部２０４は、低混雑便の到着空港周辺の観光スポットを巡るような旅行プランを生成する。その際、低混雑便案内部２０４は、到着空港と観光スポットの組み合わせを記憶するテーブルを参照し、旅行プランを生成してもよい。 After accessing the reservation management database and identifying a low-crowd flight, the low-crowd flight guide unit 204 generates a travel plan using the low-crowd flight. For example, the low-crowd flight guide unit 204 generates a travel plan that includes sightseeing spots around the arrival airport of the low-crowd flight. At this time, the low congestion flight guide unit 204 may generate a travel plan by referring to a table that stores combinations of arrival airports and tourist spots.
　あるいは、低混雑便案内部２０４は、旅行プランを提案する利用者を決定し、当該決定された利用者に適した旅行プランを生成してもよい。例えば、低混雑便案内部２０４は、利用者情報データベースに記憶された各利用者の住所に基づいて低混雑便の出発空港の近くに住む利用者を抽出する。 Alternatively, the low-crowd flight guide unit 204 may determine a user to whom a travel plan is proposed, and generate a travel plan suitable for the determined user. For example, the low-crowd flight guide unit 204 extracts users who live near the departure airport of the low-crowd flight based on the address of each user stored in the user information database.
　その後、低混雑便案内部２０４は、抽出された各利用者の趣味情報を用いて、各利用者に提案する旅行プランを生成する。例えば、低混雑便案内部２０４は、スキーが好きな利用者向けの旅行プランとしてスキー場を含む旅行プランを生成する。あるいは、低混雑便案内部２０４は、温泉が好きな利用者向けの旅行プランとして温泉を含む旅行プランを生成する。 Thereafter, the low-crowd flight guide unit 204 uses the extracted hobby information of each user to generate a travel plan to propose to each user. For example, the low-crowd flight guide unit 204 generates a travel plan that includes ski resorts as a travel plan for users who like skiing. Alternatively, the low-crowd flight guide unit 204 generates a travel plan that includes hot springs as a travel plan for users who like hot springs.
　低混雑便案内部２０４は、生成した旅行プランを含む低混雑便案内を利用者の端末２０に送信する。 The low-crowd flight information section 204 transmits low-crowd flight information including the generated travel plan to the user's terminal 20.
　旅行プランを含む低混雑便案内を受信すると、端末２０は、低混雑便を利用した旅行プランを利用者に提示する。例えば、端末２０は、図１０に示すような表示を行う。 Upon receiving the low-crowd flight information including the travel plan, the terminal 20 presents the user with a travel plan using the low-crowd flight. For example, the terminal 20 displays a display as shown in FIG.
　以上のように、第２の実施形態に係るサーバ装置１０は、低混雑便を利用した旅行プランを利用者に提案する。利用者は、低混雑便の具体的な利用が想定できるようになる。その結果、利用者は、より積極的に低混雑便を利用する。 As described above, the server device 10 according to the second embodiment proposes to the user a travel plan using low-crowd flights. Users will be able to envision specific uses of low-crowd flights. As a result, users will more actively use low-crowd flights.
　続いて、情報処理システムを構成する各装置のハードウェアについて説明する。図１１は、サーバ装置１０のハードウェア構成の一例を示す図である。 Next, the hardware of each device that makes up the information processing system will be explained. FIG. 11 is a diagram showing an example of the hardware configuration of the server device 10.
　サーバ装置１０は、情報処理装置（所謂、コンピュータ）により構成可能であり、図１１に例示する構成を備える。例えば、サーバ装置１０は、プロセッサ３１１、メモリ３１２、入出力インターフェイス３１３及び通信インターフェイス３１４等を備える。上記プロセッサ３１１等の構成要素は内部バス等により接続され、相互に通信可能に構成されている。 The server device 10 can be configured by an information processing device (so-called computer), and has the configuration illustrated in FIG. 11. For example, the server device 10 includes a processor 311, a memory 312, an input/output interface 313, a communication interface 314, and the like. The components such as the processor 311 are connected by an internal bus or the like and are configured to be able to communicate with each other.
　但し、図１１に示す構成は、サーバ装置１０のハードウェア構成を限定する趣旨ではない。サーバ装置１０は、図示しないハードウェアを含んでもよいし、必要に応じて入出力インターフェイス３１３を備えていなくともよい。また、サーバ装置１０に含まれるプロセッサ３１１等の数も図１１の例示に限定する趣旨ではなく、例えば、複数のプロセッサ３１１がサーバ装置１０に含まれていてもよい。 However, the configuration shown in FIG. 11 is not intended to limit the hardware configuration of the server device 10. The server device 10 may include hardware that is not shown, and may not include the input/output interface 313 if necessary. Furthermore, the number of processors 311 and the like included in the server device 10 is not limited to the example shown in FIG. 11; for example, a plurality of processors 311 may be included in the server device 10.
　プロセッサ３１１は、例えば、ＣＰＵ（Central Processing Unit）、ＭＰＵ（Micro Processing Unit）、ＤＳＰ（Digital Signal Processor）等のプログラマブルなデバイスである。あるいは、プロセッサ３１１は、ＦＰＧＡ（Field Programmable Gate Array）、ＡＳＩＣ（Application Specific Integrated Circuit）等のデバイスであってもよい。プロセッサ３１１は、オペレーティングシステム（ＯＳ；Operating System）を含む各種プログラムを実行する。 The processor 311 is, for example, a programmable device such as a CPU (Central Processing Unit), an MPU (Micro Processing Unit), or a DSP (Digital Signal Processor). Alternatively, the processor 311 may be a device such as an FPGA (Field Programmable Gate Array) or an ASIC (Application Specific Integrated Circuit). The processor 311 executes various programs including an operating system (OS).
　メモリ３１２は、ＲＡＭ（Random Access Memory）、ＲＯＭ（Read Only Memory）、ＨＤＤ（Hard Disk Drive）、ＳＳＤ（Solid State Drive）等である。メモリ３１２は、ＯＳプログラム、アプリケーションプログラム、各種データを格納する。 The memory 312 is a RAM (Random Access Memory), a ROM (Read Only Memory), an HDD (Hard Disk Drive), an SSD (Solid State Drive), or the like. The memory 312 stores OS programs, application programs, and various data.
　入出力インターフェイス３１３は、図示しない表示装置や入力装置のインターフェイスである。表示装置は、例えば、液晶ディスプレイ等である。入力装置は、例えば、キーボードやマウス等のユーザ操作を受け付ける装置である。 The input/output interface 313 is an interface for a display device or input device (not shown). The display device is, for example, a liquid crystal display. The input device is, for example, a device such as a keyboard or a mouse that receives user operations.
　通信インターフェイス３１４は、他の装置と通信を行う回路、モジュール等である。例えば、通信インターフェイス３１４は、ＮＩＣ（Network Interface Card）等を備える。 The communication interface 314 is a circuit, module, etc. that communicates with other devices. For example, the communication interface 314 includes a NIC (Network Interface Card).
　サーバ装置１０の機能は、各種処理モジュールにより実現される。当該処理モジュールは、例えば、メモリ３１２に格納されたプログラムをプロセッサ３１１が実行することで実現される。また、当該プログラムは、コンピュータが読み取り可能な記憶媒体に記録することができる。記憶媒体は、半導体メモリ、ハードディスク、磁気記録媒体、光記録媒体等の非トランジェント（non-transitory）なものとすることができる。即ち、本発明は、コンピュータプログラム製品として具現することも可能である。また、上記プログラムは、ネットワークを介してダウンロードするか、あるいは、プログラムを記憶した記憶媒体を用いて、更新することができる。さらに、上記処理モジュールは、半導体チップにより実現されてもよい。 The functions of the server device 10 are realized by various processing modules. The processing module is realized, for example, by the processor 311 executing a program stored in the memory 312. Further, the program can be recorded on a computer-readable storage medium. The storage medium can be non-transitory, such as a semiconductor memory, a hard disk, a magnetic recording medium, an optical recording medium, etc. That is, the present invention can also be implemented as a computer program product. Furthermore, the above program can be updated via a network or by using a storage medium that stores the program. Furthermore, the processing module may be realized by a semiconductor chip.
　情報処理装置であるサーバ装置１０は、コンピュータを搭載し、当該コンピュータにプログラムを実行させることでサーバ装置１０の機能が実現できる。また、サーバ装置１０は、当該プログラムによりサーバ装置１０の制御方法を実行する。 The server device 10, which is an information processing device, is equipped with a computer, and the functions of the server device 10 can be realized by having the computer execute a program. Further, the server device 10 executes the control method for the server device 10 using the program.
［変形例］
　なお、上記実施形態にて説明した情報処理システムの構成、動作等は例示であって、システムの構成等を限定する趣旨ではない。 [Modified example]
Note that the configuration, operation, etc. of the information processing system described in the above embodiments are merely examples, and are not intended to limit the configuration, etc. of the system.
　上記実施形態では、利用者が予約する移動手段として「航空機」を例にとり説明を行った。ただし、当該説明は移動手段を限定する趣旨ではなく、他の移動手段（例えば、鉄道や船舶等）が利用者の予約対象であってもよい。即ち、サーバ装置１０は、低混雑な鉄道や船舶等の案内を利用者に行ってもよい。 In the above embodiment, the explanation was given using an "airplane" as an example of the means of transportation reserved by the user. However, this explanation is not intended to limit the means of transportation, and other means of transportation (for example, trains, ships, etc.) may be reserved by the user. That is, the server device 10 may guide the user to less crowded railways, ships, etc.
　低混雑便案内部２０４は、低混雑便の特定の際、各航空機の出発日時を考慮してもよい。具体的には、低混雑便案内部２０４は、出発日時から所定期間前（例えば、出発日の１週間前）になっても予約数が所定値に達していない航空機を低混雑便として抽出してもよい。 The low-crowd flight guide unit 204 may consider the departure date and time of each aircraft when identifying low-crowd flights. Specifically, the low-congestion flight information unit 204 extracts aircraft for which the number of reservations has not reached a predetermined value even after a predetermined period of time (for example, one week before the departure date) from the departure date and time, as low-congestion flights. It's okay.
　サーバ装置１０（低混雑便案内部２０４）は、利用者の行動履歴に基づいて低混雑便の案内対象者を選択してもよい。例えば、サーバ装置１０は、空港内の手続き以外についても生体認証を実行し、利用者の行動を把握する。例えば、サーバ装置１０は、利用者が商品を購入した事実等を収集し行動履歴を生成する。サーバ装置１０は、生成した行動履歴を解析し、各利用者の趣味等を推測する。サーバ装置１０は、当該推測された趣味等に基づいて低混雑便の案内対象者を選択してもよい。 The server device 10 (low-crowd flight guidance section 204) may select a person to be guided on a low-crowd flight based on the user's behavior history. For example, the server device 10 performs biometric authentication for procedures other than airport procedures and understands user behavior. For example, the server device 10 collects the fact that a user has purchased a product, etc., and generates an action history. The server device 10 analyzes the generated behavior history and infers each user's hobbies. The server device 10 may select a person to be guided on a low-crowd flight based on the inferred hobby or the like.
　サーバ装置１０（低混雑便案内部２０４）は、低混雑便の案内をする際、当該低混雑便の混雑率を端末２０に通知してもよい。端末２０は、図９や図１０に示す画面において通知された混雑率を表示してもよい。 When the server device 10 (low-crowd flight guidance unit 204) provides guidance on low-crowd flights, it may notify the terminal 20 of the congestion rate of the low-crowd flights. The terminal 20 may display the notified congestion rate on the screen shown in FIG. 9 or 10.
　サーバ装置１０は、定期的又は所定のタイミングで計算する混雑率をリアルタイムで航空会社等の職員等に提示してもよい。提示された混雑率に接した職員が、低混雑便案内を行う航空機を決定してもよい。サーバ装置１０は、職員が低混雑便案内を行う航空機の入力を可能とするインターフェイスを当該職員に提供し、低混雑便案内を行う航空機を特定する。このようなインターフェイスを用意することで、職員は、自身の経験等に基づいて低混雑便案内を行う航空機を選択することができる。 The server device 10 may present the congestion rate, which is calculated periodically or at a predetermined timing, to employees of airline companies, etc. in real time. An employee who comes into contact with the presented congestion rate may decide which aircraft will provide low-congestion flight guidance. The server device 10 provides the staff with an interface that allows the staff to input the aircraft for low-crowd flight guidance, and specifies the aircraft for low-crowd flight guidance. By providing such an interface, staff members can select an aircraft for low-crowd flight guidance based on their own experience.
　サーバ装置１０は、低混雑便の案内による効果を航空会社等の職員に通知してもよい。例えば、サーバ装置１０は、低混雑便案内に含まれる予約ページ（予約ページのＵＲＬ）を介して予約した利用者の全搭乗者（全予約者）に対する割合を計算する。サーバ装置１０は、当該計算した割合を航空会社等の職員が所持する端末（図示せず）等に送信する。低混雑便案内を受信したことで予約を行った利用者の割合が高ければ、職員は、低混雑便案内が高い効果を発揮したと判断する。対して、低混雑便案内を受信したことで予約を行った利用者の割合が低ければ、職員は、低混雑便案内の効果は薄いと判断する。この場合、職員は、低混雑便の利用者をさらに増やすため、当該低混雑便の料金に関し、より大きい割引率を設定する等の対応を行う。あるいは、職員は、低混雑便案内を行っても利用者が増えない航空機の運用を見直す等の対応を行う。 The server device 10 may notify employees of airline companies, etc., of the effects of providing guidance on low-crowd flights. For example, the server device 10 calculates the ratio of users who made reservations via the reservation page (URL of the reservation page) included in the low-crowd flight information to all passengers (all reservation users). The server device 10 transmits the calculated ratio to a terminal (not shown) owned by an employee of an airline company or the like. If the percentage of users who made reservations after receiving the low-crowd flight information is high, the staff determines that the low-crowd flight information has been highly effective. On the other hand, if the percentage of users who made reservations after receiving the low-crowd flight information is low, the staff determines that the low-crowd flight information has little effect. In this case, the staff will take measures such as setting a larger discount rate on the fares of the low-crowd flights in order to further increase the number of passengers on the low-crowd flights. Alternatively, staff will take measures such as reviewing the operation of aircraft where the number of passengers does not increase even after offering information on low-crowd flights.
　サーバ装置１０は、低混雑便の案内対象者を選択する際に用いた情報に関連する情報を含む低混雑便案内を端末２０に送信してもよい。例えば、利用者のマイル情報に基づいて低混雑便の案内対象者が選択された場合には、サーバ装置１０は、各利用者のマイル情報（蓄積マイルポイント数、失効予定マイルポイント数等）を含む低混雑便案内を端末２０に送信してもよい。 The server device 10 may transmit to the terminal 20 low-crowd flight guidance that includes information related to the information used when selecting the low-crowd flight guidance target. For example, when a person to be guided on a low-congestion flight is selected based on the user's mileage information, the server device 10 stores each user's mileage information (accumulated mileage point number, number of mileage points scheduled to expire, etc.). Information on low-crowd flights including the information may be transmitted to the terminal 20.
　上記実施形態では、サーバ装置１０は、生体認証により搭乗手続き等を進める利用者のなかから低混雑便の案内対象者を選択する場合について説明した。サーバ装置１０は、生体認証により搭乗手続きを進める利用者を優遇するような処置を行ってもよい。例えば、サーバ装置１０は、生体認証により手続きを進める利用者に提案する低混雑便案内において、当該利用者に大きな割引料金を提示してもよい。このように、サーバ装置１０は、顔認証による搭乗手続を低混雑便の利用条件に設定してもよいし、顔認証による手続きを行う利用者を優遇してもよい。 In the above embodiment, a case has been described in which the server device 10 selects a person to be guided on a low-crowd flight from among users who proceed with boarding procedures etc. using biometric authentication. The server device 10 may take measures to give preferential treatment to users who proceed with boarding procedures using biometric authentication. For example, the server device 10 may present a large discounted fare to the user in the low-crowd flight information proposed to the user who proceeds with the procedure using biometric authentication. In this way, the server device 10 may set boarding procedures using face authentication as a usage condition for low-crowd flights, or may give preferential treatment to users who perform procedures using face authentication.
　あるいは、サーバ装置１０は、空港において顔認証による手続きを行うこと（顔画像を登録すること）が、低混雑便を利用する際の割引条件であることを利用者に明示してもよい。この場合、例えば、端末２０は、図１２に示すような表示を用いて上記事実を利用者に通知する。また、図１２に示すように、端末２０は、顔認証による手続きを行わない利用者には割引が適用されないことや追加料金が発生することを表示してもよい。あるいは、サーバ装置１０は、顔認証により手続きを行うことは割引の条件とせず、割引適用の推奨事項として扱ってもよい。この場合、端末２０は、空港内の手続きを顔認証で進めるための登録手続きを推奨するような表示を行ってもよい（図１３参照）。 Alternatively, the server device 10 may clearly indicate to the user that performing a facial authentication procedure (registering a facial image) at the airport is a condition for discount when using a low-congestion flight. In this case, for example, the terminal 20 notifies the user of the above fact using a display as shown in FIG. 12. Further, as shown in FIG. 12, the terminal 20 may display that a discount will not be applied to users who do not perform procedures using face authentication or that additional charges will be incurred. Alternatively, the server device 10 may treat performing a procedure using face authentication as a recommendation for applying a discount, rather than making it a condition for the discount. In this case, the terminal 20 may display a message that recommends a registration procedure for proceeding with airport procedures using face authentication (see FIG. 13).
　第２の実施形態において、サーバ装置１０は、利用者に低混雑便を利用した旅行プランの案内を行うことを説明した。その際、サーバ装置１０は、低混雑便の料金だけでなく、旅行プランに含まれる施設（ホテル、スキー場等）の利用料金の割引を行ってもよい。あるいは、サーバ装置１０は、当該施設の割引を行う条件に、利用者が顔認証による手続きを行うことを設定してもよい。あるいは、サーバ装置１０は、端末２０を介して、顔認証による手続きを利用者に推奨してもよい。 In the second embodiment, it has been explained that the server device 10 provides guidance to the user about travel plans using low-crowd flights. At this time, the server device 10 may discount not only the fares for low-crowd flights but also the usage charges for facilities (hotels, ski resorts, etc.) included in the travel plan. Alternatively, the server device 10 may set, as a condition for discounting the facility, that the user performs a facial recognition procedure. Alternatively, the server device 10 may recommend a facial recognition procedure to the user via the terminal 20.
　上記実施形態では、サーバ装置１０の内部に利用者情報データベースが構成される場合について説明したが、当該データベースは外部のデータベースサーバ等に構築されてもよい。即ち、サーバ装置１０の一部の機能は別のサーバに実装されていてもよい。より具体的には、上記説明した「予約制御部（予約制御手段）」、「低混雑便案内部（低混雑便案内手段）」等がシステムに含まれるいずれかの装置に実装されていればよい。 In the above embodiment, a case has been described in which the user information database is configured inside the server device 10, but the database may be configured in an external database server or the like. That is, some functions of the server device 10 may be implemented in another server. More specifically, if the above-mentioned "reservation control unit (reservation control means)", "low congestion flight information unit (low congestion flight information means)", etc. are implemented in any of the devices included in the system. good.
　上記説明で用いた流れ図（フローチャート、シーケンス図）では、複数の工程（処理）が順番に記載されているが、実施形態で実行される工程の実行順序は、その記載の順番に制限されない。実施形態では、例えば各処理を並行して実行する等、図示される工程の順番を内容的に支障のない範囲で変更することができる。 Although a plurality of steps (processes) are described in order in the flowcharts (flowcharts, sequence diagrams) used in the above description, the order in which the steps are executed in the embodiment is not limited to the order in which they are described. In the embodiment, the order of the illustrated steps can be changed within a range that does not affect the content, such as executing each process in parallel, for example.
　上記の実施形態は本願開示の理解を容易にするために詳細に説明したものであり、上記説明したすべての構成が必要であることを意図したものではない。また、複数の実施形態について説明した場合には、各実施形態は単独で用いてもよいし、組み合わせて用いてもよい。例えば、実施形態の構成の一部を他の実施形態の構成に置き換えることや、実施形態の構成に他の実施形態の構成を加えることも可能である。さらに、実施形態の構成の一部について他の構成の追加、削除、置換が可能である。 The above embodiments have been described in detail to facilitate understanding of the present disclosure, and it is not intended that all the configurations described above are necessary. Further, when a plurality of embodiments are described, each embodiment may be used alone or in combination. For example, it is also possible to replace a part of the configuration of the embodiment with the configuration of another embodiment, or to add the configuration of another embodiment to the configuration of the embodiment. Furthermore, it is possible to add, delete, or replace some of the configurations of the embodiments with other configurations.
　上記の説明により、本発明の産業上の利用可能性は明らかであるが、本発明は、利用者に移動手段のチケットを販売する情報処理システムなどに好適に適用可能である。 The industrial applicability of the present invention is clear from the above description, and the present invention is suitably applicable to an information processing system that sells tickets for transportation to users.
　上記の実施形態の一部又は全部は、以下の付記のようにも記載され得るが、以下には限られない。
［付記１］
　移動手段の予約状況を記憶する、記憶手段と、
　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、案内手段と、
　を備える、サーバ装置。
［付記２］
　前記案内手段は、前記低混雑移動手段の情報に基づいて、複数の利用者のなかから、少なくとも１以上の前記低混雑移動手段の案内対象者を選択する、付記１に記載のサーバ装置。
［付記３］
　前記案内手段は、前記複数の利用者それぞれの属性情報に基づいて、前記少なくとも１以上の案内対象者を選択する、付記２に記載のサーバ装置。
［付記４］
　前記案内手段は、前記複数の利用者それぞれの趣味情報に基づいて、前記少なくとも１以上の案内対象者を選択する、付記２に記載のサーバ装置。
［付記５］
　前記案内手段は、前記複数の利用者それぞれに付与されたポイントに関する情報に基づいて、前記少なくとも１以上の案内対象者を選択する、付記２に記載のサーバ装置。　
［付記６］
　前記案内手段は、生体認証により前記移動手段の乗車又は降車の手続きを行う利用者のなかから前記少なくとも１以上の案内対象者を選択する、付記２に記載のサーバ装置。
［付記７］
　前記記憶手段は、前記生体認証に用いられる顔画像又は前記顔画像から生成された特徴量を記憶する、付記６に記載のサーバ装置。
［付記８］
　前記案内手段は、前記低混雑移動手段を利用した旅行プランの提案を利用者に行う、付記１乃至７のいずれか一項に記載のサーバ装置。
［付記９］
　前記移動手段は、航空機である付記１乃至７のいずれか一項に記載のサーバ装置。
［付記１０］
　利用者が所持する端末と、
　サーバ装置と、
　を含み、
　前記サーバ装置は、
　移動手段の予約状況を記憶する、記憶手段と、
　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を前記端末に送信する、案内手段と、
　を備える、サーバ装置。
［付記１１］
　サーバ装置において、
　移動手段の予約状況を記憶し、
　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、サーバ装置の制御方法。
［付記１２］
　サーバ装置に搭載されたコンピュータに、
　移動手段の予約状況を記憶する処理と、
　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う処理と、
　を実行させるためのプログラムを記憶する、コンピュータ読取可能な記憶媒体。 Part or all of the above embodiments may be described as in the following additional notes, but are not limited to the following.
[Additional note 1]
a storage means for storing the reservation status of transportation means;
Guidance means for identifying low-crowd transportation means with a congestion rate below a predetermined value, and providing guidance to the user regarding the identified low-crowd transportation means;
A server device comprising:
[Additional note 2]
The server device according to supplementary note 1, wherein the guide means selects a person to be guided by at least one of the low-congestion transportation means from among a plurality of users based on information about the low-congestion transportation means.
[Additional note 3]
The server device according to appendix 2, wherein the guide means selects the at least one person to be guided based on attribute information of each of the plurality of users.
[Additional note 4]
The server device according to appendix 2, wherein the guide means selects the at least one person to be guided based on hobby information of each of the plurality of users.
[Additional note 5]
The server device according to supplementary note 2, wherein the guide means selects the at least one person to be guided based on information regarding points given to each of the plurality of users.
[Additional note 6]
The server device according to supplementary note 2, wherein the guide means selects the at least one person to be guided from among users who perform procedures for boarding or disembarking from the transportation means using biometric authentication.
[Additional note 7]
The server device according to appendix 6, wherein the storage means stores a facial image used for the biometric authentication or a feature amount generated from the facial image.
[Additional note 8]
8. The server device according to any one of Supplementary Notes 1 to 7, wherein the guide means proposes to the user a travel plan using the low congestion transportation means.
[Additional note 9]
8. The server device according to any one of Supplementary Notes 1 to 7, wherein the transportation means is an aircraft.
[Additional note 10]
A device owned by the user,
a server device;
including;
The server device includes:
a storage means for storing the reservation status of transportation means;
Guidance means for identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and transmitting guidance regarding the identified low congestion mode of transportation to the terminal;
A server device comprising:
[Additional note 11]
In the server device,
Remembers the reservation status of transportation means,
A control method for a server device, which identifies a low congestion mode of transportation whose congestion rate is less than or equal to a predetermined value, and provides guidance to a user regarding the identified low congestion mode of transportation.
[Additional note 12]
On the computer installed in the server device,
A process for storing the reservation status of transportation means,
A process of identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and providing guidance to the user regarding the identified low congestion mode of transportation;
A computer-readable storage medium that stores a program for executing.
　なお、引用した上記の先行技術文献の各開示は、本書に引用をもって繰り込むものとする。以上、本発明の実施形態を説明したが、本発明はこれらの実施形態に限定されるものではない。これらの実施形態は例示にすぎないということ、及び、本発明のスコープ及び精神から逸脱することなく様々な変形が可能であるということは、当業者に理解されるであろう。即ち、本発明は、請求の範囲を含む全開示、技術的思想にしたがって当業者であればなし得る各種変形、修正を含むことは勿論である。 Furthermore, each disclosure of the cited prior art documents mentioned above shall be incorporated into this document by reference. Although the embodiments of the present invention have been described above, the present invention is not limited to these embodiments. It will be understood by those skilled in the art that these embodiments are illustrative only and that various modifications can be made without departing from the scope and spirit of the invention. That is, it goes without saying that the present invention includes the entire disclosure including the claims and various modifications and modifications that can be made by those skilled in the art in accordance with the technical idea.
１０　サーバ装置
２０　端末
１００　サーバ装置
１０１　記憶手段
１０２　案内手段
２０１　通信制御部
２０２　アカウント管理部
２０３　予約制御部
２０４　低混雑便案内部
２０５　記憶部
３１１　プロセッサ
３１２　メモリ
３１３　入出力インターフェイス
３１４　通信インターフェイス 10 Server device 20 Terminal 100 Server device 101 Storage means 102 Guide means 201 Communication control section 202 Account management section 203 Reservation control section 204 Low congestion flight information section 205 Storage section 311 Processor 312 Memory 313 Input/output interface 314 Communication interface

Claims (12)

  1. 　移動手段の予約状況を記憶する、記憶手段と、
    　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、案内手段と、
    　を備える、サーバ装置。     a storage means for storing the reservation status of transportation means;
    Guidance means for identifying low-crowd transportation means with a congestion rate below a predetermined value, and providing guidance to the user regarding the identified low-crowd transportation means;
    A server device comprising:
  2. 　前記案内手段は、前記低混雑移動手段の情報に基づいて、複数の利用者のなかから、少なくとも１以上の前記低混雑移動手段の案内対象者を選択する、請求項１に記載のサーバ装置。 The server device according to claim 1, wherein the guide means selects at least one person to be guided by the low-crowd transportation means from among a plurality of users based on information about the low-crowd transportation means.
  3. 　前記案内手段は、前記複数の利用者それぞれの属性情報に基づいて、前記少なくとも１以上の案内対象者を選択する、請求項２に記載のサーバ装置。 The server device according to claim 2, wherein the guide means selects the at least one person to be guided based on attribute information of each of the plurality of users.
  4. 　前記案内手段は、前記複数の利用者それぞれの趣味情報に基づいて、前記少なくとも１以上の案内対象者を選択する、請求項２に記載のサーバ装置。 The server device according to claim 2, wherein the guide means selects the at least one person to be guided based on hobby information of each of the plurality of users.
  5. 　前記案内手段は、前記複数の利用者それぞれに付与されたポイントに関する情報に基づいて、前記少なくとも１以上の案内対象者を選択する、請求項２に記載のサーバ装置。　 The server device according to claim 2, wherein the guide means selects the at least one person to be guided based on information regarding points given to each of the plurality of users.　
  6. 　前記案内手段は、生体認証により前記移動手段の乗車又は降車の手続きを行う利用者のなかから前記少なくとも１以上の案内対象者を選択する、請求項２に記載のサーバ装置。 The server device according to claim 2, wherein the guide means selects the at least one person to be guided from among users who perform procedures for boarding or disembarking from the transportation means using biometric authentication.
  7. 　前記記憶手段は、前記生体認証に用いられる顔画像又は前記顔画像から生成された特徴量を記憶する、請求項６に記載のサーバ装置。 The server device according to claim 6, wherein the storage means stores a facial image used for the biometric authentication or a feature amount generated from the facial image.
  8. 　前記案内手段は、前記低混雑移動手段を利用した旅行プランの提案を利用者に行う、請求項１乃至７のいずれか一項に記載のサーバ装置。 The server device according to any one of claims 1 to 7, wherein the guide means proposes to the user a travel plan using the low congestion transportation means.
  9. 　前記移動手段は、航空機である請求項１乃至７のいずれか一項に記載のサーバ装置。 The server device according to any one of claims 1 to 7, wherein the transportation means is an aircraft.
  10. 　利用者が所持する端末と、
    　サーバ装置と、
    　を含み、
    　前記サーバ装置は、
    　移動手段の予約状況を記憶する、記憶手段と、
    　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を前記端末に送信する、案内手段と、
    　を備える、サーバ装置。     A device owned by the user,
    a server device;
    including;
    The server device includes:
    a storage means for storing the reservation status of transportation means;
    Guidance means for identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and transmitting guidance regarding the identified low congestion mode of transportation to the terminal;
    A server device comprising:
  11. 　サーバ装置において、
    　移動手段の予約状況を記憶し、
    　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う、サーバ装置の制御方法。     In the server device,
    Remembers the reservation status of transportation means,
    A control method for a server device, which identifies a low congestion mode of transportation whose congestion rate is less than or equal to a predetermined value, and provides guidance to a user regarding the identified low congestion mode of transportation.
  12. 　サーバ装置に搭載されたコンピュータに、
    　移動手段の予約状況を記憶する処理と、
    　混雑率が所定の値以下の低混雑移動手段を特定し、前記特定された低混雑移動手段に関する案内を利用者に行う処理と、
    　を実行させるためのプログラムを記憶する、コンピュータ読取可能な記憶媒体。     On the computer installed in the server device,
    A process for storing the reservation status of transportation means,
    A process of identifying a low congestion mode of transportation whose congestion rate is below a predetermined value, and providing guidance to the user regarding the identified low congestion mode of transportation;
    A computer-readable storage medium that stores a program for executing.
PCT/JP2022/028880 2022-07-27 2022-07-27 Server device, system, server device control method, and storage medium WO2024023957A1 (en)

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002133237A (en) * 2000-10-27 2002-05-10 Central Japan Railway Co Reservation change of proposal system
KR20060084940A (en) * 2005-01-21 2006-07-26 방대희 Discriminatingly mileage offering method by load factor and computer readable record medium on which a program therefor is recorded
JP2007079656A (en) * 2005-09-12 2007-03-29 Hitachi Ltd Ticketless boarding system and method
JP2015219846A (en) * 2014-05-21 2015-12-07 株式会社野村総合研究所 Vacant seat selling system
WO2021029047A1 (en) * 2019-08-14 2021-02-18 日本電気株式会社 Information processing device, information processing method, and recording medium

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002133237A (en) * 2000-10-27 2002-05-10 Central Japan Railway Co Reservation change of proposal system
KR20060084940A (en) * 2005-01-21 2006-07-26 방대희 Discriminatingly mileage offering method by load factor and computer readable record medium on which a program therefor is recorded
JP2007079656A (en) * 2005-09-12 2007-03-29 Hitachi Ltd Ticketless boarding system and method
JP2015219846A (en) * 2014-05-21 2015-12-07 株式会社野村総合研究所 Vacant seat selling system
WO2021029047A1 (en) * 2019-08-14 2021-02-18 日本電気株式会社 Information processing device, information processing method, and recording medium

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