WO2024013758A1

WO2024013758A1 - A system and method of review based coupon redemption

Info

Publication number: WO2024013758A1
Application number: PCT/IN2023/050065
Authority: WO
Inventors: Haridev
Original assignee: Haridev
Priority date: 2022-07-15
Filing date: 2023-01-21
Publication date: 2024-01-18

Abstract

A system and method for review-based coupon redemption relates to a system where the scanning devices, scan and store the unique code of the coupons in the database. The database also stores the unique codes for each coupon in the batch. Coupons are distributed to the public, for their valuable intellectual reviews. The system is predefined with the standard review for the coupons and the coupon whose entire batch receives back along with the equivalent review of the standard review, are eligible for a random pick for complement as a means to encourage the review. Whereas all the coupons received back by the vendors are eligible for a discount or redemption depending on the industry offering such promotion.

Description

A SYSTEM AND METHOD OF REVIEW BASED COUPON REDEMPTION

FIELD OF THE INVENTION

The present invention relates to a system and method of coupon redemption system, more particularly a review-based coupon system applicable in entertainment or in the retail industry.

BACKGROUND ART

In any business, feedback of the user/consumer plays a vital role for improving the quality of the product. Nowadays there are very few businesses understand the value of the feedback system and inculcate the same within their product life cycle to remain competitive. The coupons are distributed to the public to encourage the purchase of the product or to avail the services in entertainment and in the retail industry.

The coupons are distributed to the public to encourage the purchase of the product or to avail the services. The coupons are used in entertainment and in the retail industry to promote the purchase. Feedbacks from the direct users or customers are a part of marketing research method to improvise the

In visual entertainment must continually improve and refine its products and internal processes to remain competitive. A business' ability to optimize its services is directly related to how well it can "reach" its customers' experiences of those visuals through customer feedback.

Feedback is also necessary for internal departments and processes within a business. The more effectively that producers can learn a new procedure or suggest improvements to, for example, picturization processes, the better will the business perform competitively.

Feedback is just as necessary in education. A student may often reach a point in course material where he or she does not understand the concepts being taught. If the student can indicate to the teacher where the difficult material is, the teacher can be more aware of difficult concepts and can improve the course.

Feedback is also very necessary in other environments besides learning environments. For example, a testing environment in which a product or service, such as software, is being tested for operability, reliability, ease of use, etc., can implement user feedback. Product users and testers can send feedback about products or services which can greatly aid developers in testing and developing those products and services. Similarly, any product, process, service, or issue experienced by users can be improved through the collection and analysis of feedback.

In the past, the need to collect feedback from learners and other types of users has been recognized by organizations. Typically, however, feedback-gathering systems have been inefficient at best. One of the most prevalent problems in prior feedback-gathering systems is motivating users to supply accurate and worthwhile feedback. There are several reasons why users typically resist feedback, like time consuming and the conventional methods used such as questionnaire.

PRIOR ART

US11068922B2 relates to a Systems, computer-implemented methods, and computer-readable media for a customizable redemption header for merchant offers, such as online coupons, across browser instances. A user may open a merchant website in a first browser instance executing on a user device. An offers website may provide offers, such as online coupons, in a second browser instance executing on a user device. When a user selects an offer, an offer identifier may be stored in a browser-accessible storage device. The modification to the browser-accessible storage may be detected and a customizable redemption header having an offer redemption identifier, e.g., a coupon code, and instructions may be provided on the merchant webpage in response to the detection. Additionally, the customizable redemption header may provide user feedback requests upon submission of the coupon code. Another prior art US8660892B2 relates to a coupon generation and redemption system, where a coupon generation and redemption method that includes displaying on a video display associated with a computing device at least one product on which at least one promotion is available. An input device that is associated with the computing device is used to select at least one of the at least one product for which the consumer desires to receive at least one coupon. The at least one coupon is printed using the computing device. The at least one product referenced in the at least one coupon is purchased. The at least one coupon is redeemed.

Another prior art US2011008273A1 relates to a system for avoiding fraud in the distribution and redemption of coupons is presented. A coupon is targeted to a particular customer and has a customer identifier which maps the coupon to the customer in some way. The coupon provides for two redemptions, an initial redemption for a nominal amount, including zero, and a deferred redemption which provides an incentive for redeeming the coupon. Upon purchasing an item or engaging in an activity urged by the coupon, the coupon is initially redeemed. After the redeemed coupon is validated and cleared, the customer identified through the customer identifier, is rewarded by the deferred redemption amount. Fraud is not rewarded since the initial redemption amount provides for little or no compensation.

Another prior art US20120150624A1 relates to a system for online sales /automatic rebate and coupon redemption system provides online customers automatic retrieval and redemption of all applicable rebates and coupons during purchase. Purchase orders from customers are selectively fulfilled and products are shipped to the customers either by the system for online sales with automatic rebate and coupon redemption or by other merchant or manufacturer environments. The system purchases from merchants using applicable coupons and rebates and then sells the products to the customers, passing the savings to them. The system makes it possible to automatically retrieve coupons and rebates for items in a shopping cart during the activity of an online purchase at an electronic mall or an online merchant site. The system provides coupons to potential customers via email, based on customer profile, geographical information, etc. Manufacturers and merchants can update coupon value and content based on ongoing sales and volume of customer activity. Though so many prior arts exist in the field of invention, none of the prior art exemplified to encourage feedback/review of the service/product along with the coupons, and thereby complement the review and provide redemption for the coupons and disclose a novel and inventive solution as proposed in the present invention.

Hence the primary objective of the present invention is to encourage the feedback associated with the coupons by means of complement.

The secondary objective of the invention is to provide redemption for the unique codes associated with each coupon.

The third objective of the invention is to promote the services by means of a batch of coupons comprising 'n' coupons in each batch.

The fourth objective of the invention is to set a standard unbiased feedback by the service provider so that the user's feedback when complies with the set standard to be complemented by a random pick.

The fifth objective of the invention is to store the details of the coupon such as the batch number, validity, geographical location of the coupon distributed, details of vendors/service providers for redeeming the coupons.

The sixth objective of the present invention is to prevent the duplication of the coupons and thereby providing the redemption only for the right coupons within the validity period.

The seventh objective of the invention is to store the information in the database, retrieve and use the details to check the validity of the coupon.

The eighth objective of the invention is to alert the vendors with the coupons from different locations with the messages such as invalid coupon and coupon repeated. SUMMARY OF INVENTION

The present invention relates to a system and method for review-based coupon redemption in the service or retail industry. The system comprises the scanning devices, where the unique code in the coupons are scanned and stored in the database. The database also stores the unique codes for each coupon in the batch, before distributed to the public. The batch of coupons are distributed to the public for their valuable intellectual review, which has its own standards of review set by the vendors. The system is predefined with the standard review for the coupons and coupon whose entire batch of coupons are received back along with the equivalent review of the standard review, are eligible for a random pick for the complement to encourage the review. Whereas all the coupons received back by the vendors are eligible for a discount or redemption depending on the industry offering such promotion. The system also identifies the repetition or duplication of the coupons and alerts the vendors by identifying the location of distribution of such coupons, redemption location if already done, and the vendor with whom the coupon was redeemed. The details of the batch of coupon holders stored in the database help the vendors to inform the coupon holder that their coupon is eligible for a random pick, where the complement may range from small gifts to a valuable property only if the coupon has the validity period and the complete batch of coupons have been reverted as programmed.

BRIEF DESCRIPTION OF THE DRAWINGS

The present invention is described more fully hereinafter with reference to the accompanying drawings, in which one or more exemplary embodiments of the invention are shown. Like numbers used herein refer to like elements throughout. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein; rather, these embodiments are provided so that this disclosure will be operative, enabling, and complete. Accordingly, the particular arrangements disclosed are meant to be illustrative only and not limiting as to the scope of the invention, which is to be given the full breadth of the appended claims and any and all equivalents thereof. Moreover, many embodiments, such as adaptations, variations, modifications, and equivalent arrangements, will be implicitly disclosed by the embodiments described herein and fall within the scope of the present invention.

Fig. 1 illustrates the processing system

Fig.2 illustrates the entire process of the batch coupons in the system

Fig.3 illustrates the redemption or repetition of the coupon within the system.

DETAILED DESCRIPTION OF THE INVENTION:

Exemplary embodiments will now be described more fully hereinafter with reference to the accompanying drawings, in which exemplary embodiments are shown. This invention may, however, be embodied in many different forms and should not be construed as limited to the embodiments set forth herein. These embodiments are provided so that this invention will be thorough and complete and will fully convey the scope of the invention to those of ordinary skill in the art. Moreover, all statements herein reciting embodiments of the invention, as well as specific examples thereof, are intended to encompass both structural and functional equivalents thereof. Additionally, it is intended that such equivalents include both currently known equivalents as well as equivalents developed in the future (i.e., any elements developed that perform the same function, regardless of structure).

[0019] While embodiments of the present invention have been illustrated and described, it will be clear that the invention is not limited to these embodiments only. Numerous modifications, changes, variations, substitutions, and equivalents will be apparent to those skilled in the art, without departing from the scope of the invention, as described in the claim.

[0020] As used herein, the term "comprising" means that other steps and other components that do not affect the end result may be utilized. The term "comprising" encompasses the expressions "consisting of," and "consisting essentially of." The expression "effective amount," as used herein denotes an amount of a compound or composition sufficient to significantly induce a positive benefit, preferably an oral health benefit, but low enough to avoid serious side effects, i.e., to provide a reasonable benefit to risk ratio, within the sound judgment of a person having ordinary skill in the art. The use of singular identifiers such as "the," "a," or "an" is not intended to be limiting solely to the use of a single component, but may include multiple components. The Fig.l shows the system for processing comprising the scanning device (20) which scans the unique code in each coupon is sent to the processing unit(22), where the processing unit is connected to the network(21) to enable the data to be accessible from different locations. The processing unit notifies the vendors/service providers (15,17) about the validity and duplication of the coupon scanned and also the other updated details through the network. The details about the coupon is notified to the service provider/vendor (15,17) and is stored in the storage system (23) for future access. The network is connected to the storage system (23), to notify the vendor (15,17) and to the processing unit (22).

The Fig.2 represents the entire processing of the system, which includes the processing of the coupons, the data related to the coupons and its interaction with the storage system, and the process of redeeming of the coupon and the final complement of the coupon holder on eligibility are illustrated. Here each batch comprising 'n' number of coupons with unique code are stored in the system before it is been distributed to the public. The batch of coupons (1) are distributed to the user of the particular service or entertainment, provided each person is supposed to review the movie or the service or the product utilised. The identity and contact details of such person (9) receiving the batch of coupons are stored in the database(ll) including the batch of coupon details such as the unique coupon codes(6), validity of the coupon codes for 'm' days(7), the geographical location where the coupon is distributed, the coupon redeeming vendors/service providers(8). The batch of coupon holders further distributes the 'n' coupons to their friends/locality. Each coupon(2) has the feedback or review of a particular service/movie/product which has to be filled. The filled coupons (3) can be used by the coupon holders for their next purchase or avail of service. The coupon holders will get the redemption or discount(17) fortheir feedback, whose details are also sent to the storage system for the number of coupons in a batch. Once the number of coupons redeemed are equal to the batch number otherwise when all the coupons 'n' in a batch are redeemed, within the validity time period 'm', the exact match of the feedback as predefined by the company is compared. If the feedback/review is same as the predefined, those coupons with the matching review as that of the predefined ones are eligible for a random pick (12) and the one picked on random will be eligible for the promotional gift by the company/industry. The details of the batch holder (1) as fed in the first stage and stored in the storage system will receive the gift. All these details in each stage will be stored in the database will be stored in the database and retrieved at any time as and when required.

Fig. 3 illustrates the redemption or repetition of the coupon within the system. The new coupon(3), individual ones are scanned for their unique codes and is sent to the processing unit. The coupon validation and verification are done by the processing unit (13) by means of programming. The validation and verification details are compared to decide the validity of the coupon(14) and if it is invalid than a message (17) 'invalid coupon' is sent to the vendors/service providers for their alert else the coupon is valid and proceeds with the next stage to check the duplication of the of the coupon (16), which also alerts the to the vendors/service providers with a message 'coupon repeated' on duplication else it proceeds to the next stage of redemption amount for the coupon on purchase (18) at the vendors side(8). The coupon details with the redemption details is sent to the storage system for future reference. The processing unit details for each coupon along with the redemption details are utilized to decide the cash redemption for the new purchase(19), which gives if the redemption is complete or not. The redeemed coupons are trashed by the vendors then and there. This ensures that the coupon is double checked and cannot duplicate the coupon.

The present invention is more expressly enclosed, for a campaign, in which each coupon of the campaign has a different alphanumeric discount code and a different movie with a unique discount code which is not easily copiable. The different discount code within the different coupons campaign of same movie makes the campaign rigid and static. Using an identical discount code in the same campaign allow the users of different types to get different final rewards after 90 days (if their coupons are eligible for final reward).

Eligibility of discounts, according to the type of customer feedback (for example, a discount code of 10% to those total value of entry ticket must be utilized and if the rating matches to the final organization values for the same campaign i.e All the audience are requested to rate movie in different aspects like story, comedy, songs, picturization, dialogues, technical content, etc. in 12 categories.). Using the same discount codes in the different campaign does not allow one to create incentives for using the discount code.

Summarizing the present invention, a system for a reviewing coupon redemption comprising; scanning means(20) to scan the code of the coupons at any redeeming location(8) of different geographical location as predefined in the system; scanned data being transferred to the processing unit(22) for processing the scanned code of the coupon by set of programs; the processed data is programmed to provide notification to the vendor/ service providers about the coupons for the duplication or validity check (15,17) based on the data generated at the instant of coupon distribution; the storage system to store the information related to the notifications generated, communicated to the vendors/service providers (15,17) through the network(21), to be stored in the database(ll) through the server(lO); the network connectivity (21) to enable the update of the process at each stage throughout the system.

The unique code scanning devices(20) from different geographical locations scan the codes, whose location details being predefined in the system as authorizing vendors to validate the coupons for redemption. The processing unit(22) performs the validation and verification(13) of the coupon based on the date of distribution of the coupon and if the coupon is redeemed anywhere else with the registered vendors(8) by accessing the coupon holders data provided to the registered vendors on distribution of the coupon at their geographical location based storage system over the network connectivity(21).

The processing unit(22) the validation and verification of the coupon for va lidity (15) with respect to the validation period for 'm' days from the date of distribution of the coupon and duplication/repetition(17) being alerted to the registered vendors at the accessing redemption location. The processing unit(22) processes the redeemed amount on purchase from the registered vendor on providing the coupon with filled in review for the previous avail of the service or the purchase of the product, wherein the coupon and the amount redeemed are updated at the location of registered vendors. The processing u nit(22) checks for the expected review in the coupon as desired and predefined for the batches of coupon for different aspects or features of a product or service, where the coupon with the expected review being picked for the next stage of promotional offer. The processing u nit(22) outputs the receipt for payment after redeeming on new purchase or service to complete the coupon redemption process and further the same is updated in the database.

The storage system(5) designed to store the coupon details(6), validity of the coupon(7), geographical data of the registered vendors/service providers for redemption and the details of the batch of coupon holders(9) at the distribution location as predefined dataset and on further updating stores the number of coupons reverted and redeemed with filled in review (3) within the batch(l), those coupons not reverted, the entire batch of coupon redeemed and its holder eligible for a random pick for a promotional offer.

The method for the review-based coupon redemption system comprises the following sequences: the batch of coupons(l) with 'n' coupons and unique coupon codes for each coupon distribute to the customers who availed the service/ purchased the product to provide the review for the product purchased/service availed, the data of the batch of coupon and the coupon holders been fed to the system, the said batch of coupons redistributed to the each individual and the reviewed coupon applicable for redemption on the next purchase of product/avail of service on programmed verification and validation of the coupons based on the validity and duplication of the coupons at different geographical locations of the registered vendors on redemption, the review provided if same as expected for a product/service, then the coupon batch holder eligible for a promotional offer, those coupons eligible to be redeemed(19) are provided with the redemption on the next purchase(19) to complete the process, wherein all the data related to the coupon updates after each process is stored and updated in the server and database for future retrieve.

By way of summary, the present invention leverages existing technology to preferably create a coupon system that enables coupon redemption at any retail outlet having funds transfer capabilities. An attempt is made to promote a film by sponsorship with business promotion as an objective for the sponsor and film producer. The idea is implemented to all on going films to be shot in all Indian languages and released simultaneously all over India (Hindi, Telugu, Kannada, Malayalam, Tamil, etc.). Before watching the movie all the audience will get a rating coupon to rate the movie based on their views. All the audience who are submitted the coupon to get future movie tickets are eligible for a special reward by random and merit basis after 90 days of movie release date.

Sponsor's Benefit: the sponsors need to pay money against the coupons Promotion Scheme will be used. The scheme tests interactively the intellectual skills of the viewer and suitable prizes are also offered. Involved. However, necessary advertisement support by the sponsor at his cost is to be made. It is ensured that the sponsors get adequate sale and also plenty of advertisement continuously for 90 days.

Claims

CLAIMS I Claim,

1. A system for a reviewing coupon redemption comprising; a. scanning means(20) to scan the code of the coupons at any redeeming location(8) of different geographical location as predefined in the system; b. scanned data being transferred to the processing unit(22) for processing the scanned code of the coupon by set of programs; c. the processed data is programmed to provide notification to the vendor/ service providers about the coupons for the duplication or validity check (15,17) based on the data generated at the instant of coupon distribution; d. the storage system to store the information related to the notifications generated, communicated to the vendors/service providers (15,17) through the network(21), to be stored in the database(ll) through the server(lO); e. the network connectivity (21) to enable the update of the process at each stage throughout the system.

2. The system as claimed in claim 1, wherein the unique code scanning devices(20) from different geographical locations scan the codes, whose location details being predefined in the system as authorizing vendors to validate the coupons for redemption.

3. The system as claimed in claim 2, wherein the processing unit(22) performs the validation and verification(13) of the coupon based on the date of distribution of the coupon and if the coupon is redeemed anywhere else with the registered vendors(8) by accessing the coupon holders data provided to the registered vendors on distribution of the coupon at their geographical location based storage system over the network connectivity(21). The system as claimed in claim 1, wherein the processing unit(22) the validation and verification of the coupon for va I idity( 15) with respect to the validation period for 'm' days from the date of distribution of the coupon and duplication/repetition(17) being alerted to the registered vendors at the accessing redemption location. The system as claimed in claim 1, wherein the processing unit(22) processes the redeemed amount on purchase from the registered vendor on providing the coupon with filled in review for the previous avail of the service or the purchase of the product, wherein the coupon and the amount redeemed are updated at the location of registered vendors. The system as claimed in claim 1, wherein the processing unit(22) checks for the expected review in the coupon as desired and predefined for the batches of coupon for different aspects or features of a product or service, where the coupon with the expected review being picked for the next stage of promotional offer. The system as claimed in claim 1, wherein the processing unit(22) outputs the receipt for payment after redeeming on new purchase or service to complete the coupon redemption process and further the same is updated in the database. The system as claimed in claim 1, wherein the storage system(5) designed to store the coupon details(6), validity of the coupon(7), geographical data of the registered vendors/service providers for redemption and the details of the batch of coupon holders(9) at the distribution location as predefined dataset and on further updating stores the number of coupons reverted and redeemed with filled in review (3) within the batch(l), those coupons not reverted, the entire batch of coupon redeemed and its holder eligible for a random pick for a promotional offer. The method for the review-based coupon redemption system as claimed in claim 1, wherein the batch of coupons(l) with 'n' coupons and unique coupon codes for each coupon distribute to the customers who availed the service/ purchased the product to provide the review for the product purchased/service availed, the data of the batch of coupon and the coupon holders been fed to the system, the said batch of coupons redistributed to the each individual and the reviewed coupon applicable for redemption on the next purchase of product/avail of service on programmed verification and validation of the coupons based on the validity and duplication of the coupons at different geographical locations of the registered vendors on redemption, the review provided if same as expected for a product/service, then the coupon batch holder eligible for a promotional offer, those coupons eligible to be redeemed(19) are provided with the redemption on the next purchase(19) to complete the process, wherein all the data related to the coupon updates after each process is stored and updated in the server and database for future retrieve.