WO2024009445A1

WO2024009445A1 - Guidance information distribution system, server, mobile terminal, and guidance information distribution method

Info

Publication number: WO2024009445A1
Application number: PCT/JP2022/026910
Authority: WO
Inventors: 雄也川田; 正和川股; 行俊稲葉
Original assignee: 三菱電機株式会社
Priority date: 2022-07-07
Filing date: 2022-07-07
Publication date: 2024-01-11

Abstract

A guidance information distribution system (1) comprises: a refund determination unit (22) that, on the basis of operation failure information about a train, determines a target range for a refund of the fare for a user riding the train or a user waiting for the train; a beacon device (40), which is a location information distribution device for distributing location information; a portable terminal (30) held by the user and comprising a configuration for receiving the location information distributed by the beacon device (40); and a distribution management unit (23) that, on the basis of the target range and the location information, specifies the mobile terminal (30) of the user to be refunded the fare, and distributes guidance information, which includes a refund notification indicating that the fare will be refunded, to the specified mobile terminal (30) of the user to be refunded the fare.

Description

Guidance information distribution system, server, mobile terminal and guidance information distribution method

The present disclosure relates to a guidance information distribution system, a server, a mobile terminal, and a guidance information distribution method for users who use trains.

Conventionally, when a train is delayed due to a train accident or the like, station counters become crowded with users trying to get ticket refunds. To address this problem, Patent Document 1 discloses that by using an IC (Integrated Circuit) card owned by the user as a boarding card, ticket refunds can be quickly and easily performed by charging the IC card, etc. Techniques for alleviating congestion have been disclosed.

Japanese Patent Application Publication No. 2004-62682

However, according to the above-mentioned conventional technology, the user needs to confirm by himself whether his ticket is eligible for refund. Therefore, if a user who does not realize that his or her ticket is eligible for a refund waits inside the ticket gate of a station, there is a possibility that the congestion inside the ticket gate of the station will not be alleviated.

The present disclosure has been made in view of the above, and an object of the present disclosure is to provide a guidance information distribution system that can alleviate congestion at a station when a train operation problem occurs.

In order to solve the above-mentioned problems and achieve the purpose, the guidance information distribution system of the present disclosure provides fare refunds to users on the train or users waiting for the train based on train operation disruption information. A refund determination unit that determines a range, a location information distribution device that distributes location information for identifying the location of a train or facility, and a configuration that is held by a user and receives location information distributed by the location information distribution device. The mobile terminal of the user who is eligible for the fare refund is identified based on the mobile terminal equipped with the device, the target range, and the location information, and the fare refund is sent to the mobile terminal of the user who is eligible for the identified fare refund. A distribution management unit that distributes guidance information including a refund notification indicating that a refund is applicable.

The guidance information distribution system of the present disclosure has the effect of being able to alleviate congestion at stations when a train operation problem occurs.

A diagram illustrating a configuration example of a guidance information distribution system according to Embodiment 1. A diagram showing a configuration example of a mobile terminal according to Embodiment 1 Sequence diagram showing processing of the guidance information distribution system according to Embodiment 1 A diagram showing an example of the configuration of a processing circuit when the processing circuit of the server included in the guidance information distribution system according to Embodiment 1 is implemented by a processor and memory. A diagram illustrating an example of the configuration of a processing circuit when the processing circuit of a server included in the guidance information distribution system according to Embodiment 1 is realized by dedicated hardware.

Below, a guidance information distribution system, a server, a mobile terminal, and a guidance information distribution method according to an embodiment of the present disclosure will be described in detail based on the drawings.

Embodiment 1.
FIG. 1 is a diagram showing a configuration example of a guidance information distribution system 1 according to the first embodiment. The guidance information distribution system 1 includes a server 20, a mobile terminal 30, and a beacon device 40. The server 20 includes an operation failure management section 21, a refund determination section 22, and a distribution management section 23. Although the guidance information distribution system 1 includes one mobile terminal 30 and one beacon device 40 in the example of FIG. 1, it actually includes a plurality of mobile terminals 30 and a plurality of beacon devices 40. The beacon device 40 is installed in each vehicle constituting a train and in facilities such as a station platform. Although the server 20 is assumed to be installed on the ground, it may also exist on a cloud. The mobile terminal 30 is a terminal device held by a user.

The operation hindrance management unit 21 collects the scale and influence range of the train operation hindrance when a train operation hindrance (not shown) occurs. The scale and scope of the disruption to train operations includes the route affected, the section where the disruption actually occurs, and the formation of trains running or scheduled to run on the section where the disruption actually occurs. It is. For example, the operation failure management unit 21 acquires train operation information from a train operation management system (not shown) that manages train operation. The operation disruption management unit 21 analyzes the acquired operation information, and if there is a train that is not operating according to the operation plan, collects the scale and scope of influence of the train operation interruption for the trains that are not operating according to the operation plan. do. The operation hindrance management section 21 outputs the collected scale and influence range of the train operation hindrance to the refund determination section 22 as operation hindrance information.

The refund determination unit 22 determines whether or not a fare refund is required for a user on the train or a user waiting for the train, based on the train operation disruption information obtained from the operation disruption management unit 21. The refund determination unit 22 may determine whether or not fare refunds are required for both users on the train and users waiting for the train, based on the train operation disruption information obtained from the operation disruption management unit 21. . The refund determination unit 22 targets at least one of the users on the train and the users waiting for the train. The same applies to the subsequent explanation. Generally, if the train affected by the operation disruption is a limited express train, and the arrival time is delayed by a predetermined time or more due to a train accident, the user can receive a refund of the limited express fare. Furthermore, if the train that the user was scheduled to ride on is canceled due to an operational problem and the user cancels the trip, the user can receive a partial or full refund of the fare. On the other hand, if a delay occurs in the limited express train, but the delay is less than the specified time, the user cannot receive a refund of the limited express fare. Furthermore, even if the user arrives late, if the user rides the train to the destination station, the user cannot receive a refund of the fare. Therefore, the refund determination unit 22 determines whether or not to refund the fare to the user based on the above-mentioned circumstances.

In addition, as a result of determining whether a fare refund is necessary, the refund determination unit 22 determines the target range if the fare is to be refunded. For example, if a train accident occurs on a section of a certain route, trains that depart later than the train in which the train accident occurred may also be affected by the operational disruption. On the other hand, trains that depart earlier than the train in which the train accident occurred are unlikely to be affected by the operational disruption. In addition, when a user cancels a trip as a result of a train accident, the subject of fare refunds differs depending on the situation, such as whether the user gets off the train midway or before boarding the train. The refund determination section 22 outputs the operation disturbance information acquired from the operation disturbance management section 21 and the refund target information, which is the result of determining the refund target range, to the distribution management section 23 .

The beacon device 40 is a location information distribution device that distributes location information for identifying the installed train or facility to the mobile terminal 30 held by the user. The beacon device 40 distributes location information to the mobile terminal 30 using a communication method such as Bluetooth (registered trademark) or Wi-Fi (registered trademark), but is not limited thereto. The beacon device 40 may distribute position information to the mobile terminal 30 using other communication methods.

The mobile terminal 30 is assumed to be held by a user riding on a train. Users who board the train include users who are already actually boarding the train and users who are waiting for the train at a station or the like but have not yet boarded the train. The mobile terminal 30 may be a dedicated terminal device, or may be a terminal device such as a smartphone installed with an application distributed by a railway company that operates trains. The mobile terminal 30 is configured to receive location information distributed by a beacon device 40 that is a location information distribution device. When the mobile terminal 30 receives the position information distributed from the beacon device 40, the mobile terminal 30 transmits the position information distributed from the beacon device 40 and the identification information of its own terminal to the distribution management unit 23. The identification information is a terminal ID (IDentifier) unique to each mobile terminal 30, and is, for example, a MAC (Media Access Control) address, but is not limited thereto. The mobile terminal 30 can communicate with the distribution management unit 23 via the Internet or the like, but may also communicate with the distribution management unit 23 via a dedicated network provided by a railway operator. When the mobile terminal 30 receives location information from the beacon device 40, it basically automatically transmits the location information and its own identification information to the distribution management unit 23, but allows the user to change the settings and The location information and the identification information of the own terminal may be transmitted to the distribution management section 23 by operation.

The distribution management unit 23 receives location information and identification information from the mobile terminal 30. When the distribution management unit 23 further acquires the operation disruption information and the refund target information from the refund determination unit 22, the distribution management unit 23 transmits the mobile terminals 30 of the users who are on the train indicated by the operation disruption information and the refund target information and the users waiting for the train. Guidance information including operation hindrance information and a refund notification indicating that the fare is eligible for refund is distributed to the mobile terminal 30 of . In this way, the distribution management unit 23 identifies the mobile terminal 30 of the user who is the target of fare refund based on the target range and location information, and selects the mobile terminal 30 of the user who is the target of the identified fare refund. will be distributed guidance information including a refund notice indicating that the fare is eligible for refund. The distribution management unit 23 may specify the user's mobile terminal 30 that is eligible for fare refund based on the target range, location information, and identification information. As a result, the distribution management unit 23 makes the user who holds the mobile terminal 30 aware that the express fare etc. for the train he/she is currently boarding or is scheduled to board is subject to refund, and requests a refund at the station counter. Therefore, it is possible to encourage people to move outside the station's ticket gates.

The distribution management unit 23 distributes the operation disruption information and refund notification to the mobile terminal 30 of the user whose fare is to be refunded, and instructs the user to display a message urging the user to move outside the ticket gate of the station. You may. In this case, the mobile terminal 30 displays a message urging the user holding the mobile terminal to move outside the ticket gate of the station, along with the operation disruption information and the refund notification. The mobile terminal 30 may display only one of the operation hindrance information and the display urging the user to move outside the ticket gate of the station to the user holding the mobile terminal 30 . An example of a display prompting the user to move outside the station ticket gate is a display such as "The station is crowded. Please move outside the station ticket gate." Thereby, the distribution management unit 23 can directly urge the user to move outside the ticket gate of the station via the mobile terminal 30. The distribution management unit 23 may instruct the user to display a display prompting the user to move outside the ticket gate at the station, at the same time as distributing the operation disruption information and the refund notice, or may display the display prompting the user to move outside the ticket gate at the station, or may display the display prompting the user to move outside the ticket gate at the station. This may be done for users who do not travel outside. As described above, the distribution management unit 23 can recognize the position of the mobile terminal 30, that is, the user holding the mobile terminal 30, by receiving the position information and identification information from the mobile terminal 30.

In addition, the distribution management unit 23 may combine all the contents and distribute information with the same content at once if there are only 2 to 3 trains eligible for refund, or if there are more trains eligible for refund. If there is a large amount of information, different information may be distributed for each train. Furthermore, in the case where there are multiple routes eligible for refunds and a large number of trains eligible for refunds, the distribution management unit 23 may collect information for each route and distribute information with the same content all at once, or may distribute information for each route at once. If there are many trains eligible for refund on a route, different information may be distributed for each train.

The configuration of the mobile terminal 30 will be explained. FIG. 2 is a diagram showing a configuration example of the mobile terminal 30 according to the first embodiment. The mobile terminal 30 includes a communication section 31, a communication section 32, a display section 33, and a control section 34.

The communication unit 31 is a first communication unit that receives location information distributed from the beacon device 40, which is a location information distribution device that distributes location information for identifying installed trains or facilities. The communication unit 31 performs wireless communication with the beacon device 40 using a communication method such as Bluetooth or Wi-Fi, as described above. The communication unit 32 is a server 20 that distributes operation disruption information including the scale and scope of influence of the train operation disruption and a refund notification indicating that the fare is eligible for refund to the user holding the own terminal, specifically, This is a second communication unit that performs wireless communication with the distribution management unit 23. The display unit 33 displays information acquired from the server 20, specifically, the distribution management unit 23.

The control unit 34 controls the communication unit 32 to transmit the location information and the identification information of its own terminal to the distribution management unit 23 of the server 20. Further, the control unit 34 controls the display unit 33 to display the operation disruption information and refund notification received from the distribution management unit 23 of the server 20 . When the control unit 34 is instructed by the distribution management unit 23 of the server 20 to display guidance information that prompts the user to move outside the ticket gate of the station, the control unit 34 displays the information for the retained user on the display unit 33. In addition to information on service disruptions and refund notifications, the system also controls displays encouraging people to move outside the station's ticket gates.

In this embodiment, when a train operation problem such as a delay occurs, the distribution management unit 23 of the server 20 sends guidance including operation problem information and a refund notice to a mobile terminal 30 held by a user who is eligible for a refund. Distribute information. The mobile terminal 30 displays the guidance information including the operation disruption information and refund notification received from the distribution management unit 23 to the user. The user who confirms the display content on the mobile terminal 30 can recognize that there is a disruption in service that would require a refund, so the user should stop waiting on the train or on the station platform, and instead wait outside the ticket gate at the station. can be moved to. As a result, the guidance information distribution system 1 can alleviate congestion at the station when a train operation problem occurs. Furthermore, the distribution management unit 23 instructs the mobile terminal 30 to display guidance information that prompts the user to move outside the ticket gate of the station, so that the guidance information distribution system 1 can improve train operation. It is possible to alleviate congestion at stations when a disruption occurs.

FIG. 3 is a sequence diagram showing the processing of the guidance information distribution system 1 according to the first embodiment. The operation failure management unit 21 collects train operation information from the train operation management device (step S101). The operation failure management unit 21 analyzes the operation information (step S102), and collects the scale and influence range of train operation problems for trains that are not operated according to the operation plan. The operation hindrance management unit 21 outputs the collected scale and influence range of the train operation hindrance to the refund determination unit 22 as operation hindrance information (step S103). Note that if there is no train that is experiencing an operational disruption, the operational disruption management section 21 does not need to output operational disruption information to the refund determination section 22, or if there is no train that is experiencing an operational disruption. It is also possible to output operation hindrance information to the effect that there is no such problem.

The refund determination unit 22 determines whether a refund is necessary based on the operational disruption information acquired from the operational disruption management unit 21 (step S104). If the refund determining unit 22 determines that a refund is not necessary (step S104: No), the refund determining unit 22 repeatedly executes the process of step S104 based on the operational failure information acquired from the operational failure management unit 21. When determining that a refund is necessary (step S104: Yes), the refund determination unit 22 determines the scope of the refund, and uses the operation disruption information acquired from the operation disruption management unit 21 and the result of determining the scope of the refund. Guidance information including certain refund target information is output to the distribution management section 23 (step S105).

When the distribution management unit 23 acquires the guidance information including the operation hindrance information and the refund target information from the refund determination unit 22, the distribution management unit 23 distributes the operation hindrance information and the refund to the mobile terminal 30 based on the guidance information including the operation hindrance information and the refund target information. Preparations are made to distribute guidance information including notifications (step S106). Specifically, the distribution management unit 23 identifies a train or the like where there is a user to whom the guidance information including the operation disruption information and the refund notice is distributed.

The beacon device 40 distributes location information to the mobile terminal 30 of the user riding the installed train or the user waiting for the train at the station (step S107). The mobile terminal 30 transmits the location information and its own identification information distributed from the beacon device 40 to the distribution management unit 23 (step S108).

Upon receiving the location information and identification information from the mobile terminal 30, the distribution management unit 23 determines whether or not the mobile terminal 30 that has transmitted the location information and identification information is a target for distributing guidance information including operation disruption information and refund notifications. Determination is made (step S109). The distribution management unit 23 targets the mobile terminal 30 that has transmitted the location information of the place that matches the train indicated by the refund target information obtained from the refund determination unit 22 (step S109: Yes). The distribution management unit 23 does not target the mobile terminal 30 that has transmitted location information of a place that does not match the train indicated by the refund target information obtained from the refund determination unit 22 (step S109: No).

Here, regarding the mobile terminals 30 to be distributed, the distribution management unit 23 not only uses the mobile terminals 30 held by users who are on board the train in which the operation problem is actually occurring, but also reports the arrival of the train at the station. The mobile terminal 30 of the waiting user can be targeted for distribution. For example, when beacon devices 40 are installed at multiple locations within a station, the distribution management unit 23 targets mobile terminals 30 located on the platforms where trains to be refunded depart from and arrive at. The distribution management unit 23 may target mobile terminals 30 in the waiting room, mobile terminals 30 in stores inside the ticket gates of the station, etc., depending on the configuration, equipment, etc. of the station. The distribution management unit 23 distributes guidance information including operation hindrance information and a refund notification indicating that the fare is eligible for refund to the mobile terminal 30 to be distributed (step S110).

Regarding the refund notification, if the user is actually on the train eligible for refund, there is no problem even if the content displayed on the mobile terminal 30 is a simple content indicating that the train is eligible for refund. . On the other hand, if a user is waiting for a train at a station, especially if he or she is waiting for a train at a terminal station where many lines are connected, if the content displayed on the mobile terminal 30 is concise, the user may be tempted to use the terminal. It is not possible to determine whether the train that was on the train is eligible for a refund or not. Therefore, the content shown in the refund notification should clearly indicate the train name, target section, etc., so that users waiting for a train at the station can recognize whether or not the train they are planning to board is eligible for a refund. . Regarding the refund notification that is actually delivered from the delivery management unit 23 to the mobile terminal 30, for example, by associating the position of the flag in the message to be delivered and the notification content in advance, the refund notification can be delivered depending on the presence or absence of the flag. However, it is not limited to this.

In addition, when the number of trains eligible for refund increases and the number of mobile terminals 30 targeted for distribution increases, the distribution management unit 23 distributes guidance information including operation disruption information and refund notifications to all mobile terminals 30 at the same timing. , users may rush to the ticket gates, causing congestion. Therefore, when there are many mobile terminals 30 to be distributed, the distribution management unit 23 may set a plurality of distribution timings and distribute the guidance information including the operation disruption information and the refund notification at specified time intervals. When distributing guidance information including operation disruption information and refund notices to the mobile terminals 30 to be distributed at multiple distribution timings, the distribution management unit 23 may set the distribution order randomly or Priority may be given to the mobile terminals 30 of users who board the train.

When the mobile terminal 30 receives the guidance information including the operation hindrance information and the refund notification from the distribution management unit 23, it displays the guidance information including the operation hindrance information and the refund notification to the user (step S111). As a result, the user who confirms the display content on the mobile terminal 30 can recognize that there is a problem in the operation that requires a refund, so the user can stop waiting on the train or on the station platform, and stop waiting at the station. You can move outside the ticket gate.

Next, the hardware configuration of the guidance information distribution system 1 according to the first embodiment will be described. In the guidance information distribution system 1, the mobile terminal 30 is a smartphone or the like in which an application is installed as described above. Beacon device 40 is a wireless device that distributes location information. The operation failure management section 21, the refund determination section 22, and the distribution management section 23, that is, the server 20 are realized by a processing circuit. The processing circuit may be a memory that stores a program and a processor that executes the program stored in the memory, or may be dedicated hardware. The processing circuit is also called a control circuit.

FIG. 4 is a diagram showing an example of the configuration of the processing circuit 90 when the processing circuit of the server 20 included in the guidance information distribution system 1 according to the first embodiment is implemented by the processor 91 and the memory 92. A processing circuit 90 shown in FIG. 4 is a control circuit and includes a processor 91 and a memory 92. When the processing circuit 90 includes a processor 91 and a memory 92, each function of the processing circuit 90 is realized by software, firmware, or a combination of software and firmware. Software or firmware is written as a program and stored in memory 92. In the processing circuit 90, each function is realized by a processor 91 reading and executing a program stored in a memory 92. That is, the processing circuit 90 includes a memory 92 for storing a program by which the processing of the server 20 is eventually executed. This program can also be said to be a program for causing the server 20 to execute each function realized by the processing circuit 90. This program may be provided by a storage medium in which the program is stored, or may be provided by other means such as a communication medium.

The above program includes a refund determination step in which the refund determination unit 22 determines the range of fare refunds for users on the train or users waiting for the train based on train operation disruption information; identifies the user's mobile terminal 30 that is eligible for fare refund based on the target range and location information, and applies the fare refund target to the identified user's mobile terminal 30 that is eligible for fare refund. It can also be said that it is a program that causes the server 20 to execute a distribution management step of distributing guidance information including a refund notification indicating that the refund is due.

Here, the processor 91 is, for example, a CPU (Central Processing Unit), a processing device, an arithmetic device, a microprocessor, a microcomputer, or a DSP (Digital Signal Processor). The memory 92 may be a nonvolatile or volatile memory such as RAM (Random Access Memory), ROM (Read Only Memory), flash memory, EPROM (Erasable Programmable ROM), or EEPROM (registered trademark) (Electrically EPROM). This includes semiconductor memory, magnetic disks, flexible disks, optical disks, compact disks, mini disks, and DVDs (Digital Versatile Discs).

FIG. 5 is a diagram illustrating an example of the configuration of the processing circuit 93 in the case where the processing circuit of the server 20 included in the guidance information distribution system 1 according to the first embodiment is implemented by dedicated hardware. The processing circuit 93 shown in FIG. 5 is, for example, a single circuit, a composite circuit, a programmed processor, a parallel programmed processor, an ASIC (Application Specific Integrated Circuit), an FPGA (Field Programmable Gate Array), or a combination of these. applicable. Regarding the processing circuit 93, a part may be realized by dedicated hardware, and a part may be realized by software or firmware. In this way, the processing circuit 93 can realize each of the above functions using dedicated hardware, software, firmware, or a combination thereof.

As explained above, according to the present embodiment, in the guidance information distribution system 1, the server 20 connects to the mobile terminal 30 held by the user who is boarding the train for which the refund is to be made or the user who is waiting for the train for which the refund is to be made. In response, we decided to distribute guidance information including information on operational disruptions and refund notices indicating that fares are eligible for refunds. As a result, the user who confirms the display content on the mobile terminal 30 can recognize that there is a problem in the operation that requires a refund, so the user can stop waiting on the train or on the station platform, and stop waiting at the station. You can move outside the ticket gate. Furthermore, the server 20 instructs the mobile terminal 30 to display information urging the user to move outside the ticket gate of the station, in addition to distributing operation disruption information and refund notifications as guidance information. The mobile terminal 30 displays guidance information urging the user to move outside the ticket gate of the station, in addition to service disruption information and refund notifications. Thereby, the server 20 can directly prompt the user to move outside the ticket gate of the station via the mobile terminal 30. In this way, the guidance information distribution system 1 can alleviate congestion at stations when a train operation problem occurs.

Embodiment 2.
In the second embodiment, a case will be described in which the distribution management unit 23 provides the mobile terminal 30 with a coupon that can be used outside the ticket gate of a station.

In the second embodiment, the configuration of the guidance information distribution system 1 is similar to the configuration of the guidance information distribution system 1 in the first embodiment shown in FIG. For example, the distribution management unit 23 distributes operation disruption information and refund notifications to the mobile terminals 30 of users who are eligible for fare refunds, and also distributes service information and refund notifications to the mobile terminals 30 of users who are eligible for fare refunds. Give coupons that can be used at outside stores. As a result, the server 20 can further prompt users to move outside the ticket gates of the station, compared to the case of Embodiment 1, and it is expected that the number of users moving outside the ticket gates of the station will increase. Note that coupons include point services, electronic money, etc. that are registered when the user acquires a dedicated terminal device as the mobile terminal 30 or when the user installs an application distributed by the railway operator that operates the train on the smartphone. may be targeted.

Note that depending on the age, gender, and other attributes of the user holding the mobile terminal 30, it is possible that providing a coupon that is not expected to be used may not contribute to alleviating congestion. Therefore, the distribution management unit 23 sends a coupon to the mobile terminal 30 of the user whose fare is to be refunded, as a coupon for the user who has registered to use the service of the guidance information distribution system 1, specifically, the server 20. A coupon may be provided based on at least one of attribute information and usage status of coupons previously provided to the user. Attribute information of a user registered to use the service of the guidance information distribution system 1 is, for example, information registered when the user installs an application distributed by the railway operator that operates the train on his or her own smartphone. This is the information. Thereby, the server 20 can improve the coupon usage rate and guide users who use the coupons out of the ticket gates of the station.

In addition, the distribution management unit 23 provides guidance on giving coupons when distributing operation disruption information and refund notifications, and after confirming that the location of the mobile terminal 30 is outside the ticket gate of the station due to the movement of the user, A coupon may be given. Thereby, the server 20 can guide the user who uses the coupon out of the ticket gate of the station more quickly.

The configurations shown in the embodiments above are merely examples, and can be combined with other known techniques, or can be combined with other embodiments, within the scope of the gist. It is also possible to omit or change part of the configuration.

1. Guidance information distribution system, 20. Server, 21. Operation hindrance management section, 22. Refund determination section, 23. Distribution management section, 30. Mobile terminal, 31, 32. Communication section, 33. Display section, 34. Control section, 40. Beacon device.

Claims

a refund determination unit that determines a range of fare refunds for users on board the train or users waiting for the train, based on train operation disruption information;
a location information distribution device that distributes location information for identifying the location of the train or facility;
a mobile terminal configured to receive the location information held by a user and distributed by the location information distribution device;
Based on the target range and the location information, the mobile terminal of the user who is eligible for the refund of the fare is specified, and the refund of the fare is provided to the mobile terminal of the user who is the target of the refund of the fare. A distribution management department that distributes guidance information including refund notifications indicating eligibility,
A guidance information distribution system comprising:
The distribution management unit distributes the guidance information by setting a plurality of distribution timings.
The guidance information distribution system according to claim 1, characterized in that:
The distribution management unit instructs the mobile terminal of the user who is eligible for the fare refund to display a message urging the user to move outside the ticket gate of the station;
The mobile terminal displays to the user the operation disruption information or a prompt to move outside the ticket gate of the station;
The guidance information distribution system according to claim 1 or 2, characterized in that:
The distribution management unit provides a coupon that can be used by the user at a store outside the ticket gate of the station to the mobile terminal of the user who is eligible for the fare refund, in order to encourage the user to move outside the ticket gate of the station. do,
The guidance information distribution system according to any one of claims 1 to 3.
The distribution management unit sends, as the coupon, attribute information of the user who has registered to use the service of the guidance information distribution system, to the mobile terminal of the user who is the target of the fare refund; giving a coupon based on at least one of the usage status of the coupon given in the past;
The guidance information distribution system according to claim 4, characterized in that:
The distribution management unit provides guidance on giving the coupon when distributing the operation disruption information and the refund notice, and confirms that the mobile terminal is located outside the ticket gate of the station due to movement of the user. and then granting the coupon,
The guidance information distribution system according to claim 4 or 5, characterized in that:
A server that performs wireless communication with a mobile terminal that is configured to receive location information distributed from a location information distribution device that distributes location information for specifying a train or facility,
a refund determination unit that determines a range of fare refunds for users riding the train or users waiting for the train, based on the train operation disruption information;
Based on the target range and the location information, the mobile terminal of the user who is eligible for the refund of the fare is specified, and the refund of the fare is provided to the mobile terminal of the user who is the target of the refund of the fare. A distribution management department that distributes guidance information including refund notifications indicating eligibility,
A server characterized by comprising:
The distribution management unit distributes the guidance information by setting a plurality of distribution timings.
8. The server according to claim 7.
The distribution management unit instructs the mobile terminal of the user whose fare is to be refunded to display a message urging the user to move outside the ticket gate of the station;
The server according to claim 7 or 8, characterized in that:
The distribution management unit provides a coupon that can be used by the user at a store outside the ticket gate of the station to the mobile terminal of the user who is eligible for the fare refund, in order to encourage the user to move outside the ticket gate of the station. do,
The server according to any one of claims 7 to 9.
The distribution management unit sends, as the coupon, attribute information of the user who has registered to use the service of the server, and past information about the user to the mobile terminal of the user whose fare is to be refunded. granting a coupon based on at least one of the usage status of the given coupon;
The server according to claim 10.
The distribution management unit provides guidance on giving the coupon when distributing the operation disruption information and the refund notice, and confirms that the mobile terminal is located outside the ticket gate of the station due to movement of the user. and then granting the coupon,
The server according to claim 10 or 11, characterized in that:
a first communication unit that receives location information distributed from a location information distribution device that distributes location information for identifying a train or a facility;
a second communication unit that performs wireless communication with a server that distributes the train operation disruption information and a refund notification indicating that the user is eligible for a fare refund to the user holding the own terminal;
a display unit that displays information acquired from the server;
a control unit that controls transmitting the location information from the second communication unit to the server, and controls displaying the operation disruption information and the refund notification received from the server on the display unit;
A mobile terminal comprising:
When the control unit is instructed by the server to display a display prompting the user to move outside the ticket gate of the station, the control unit displays, on the display unit, the operation disruption information and the Performing control to display a refund notification as well as a display urging people to move outside the ticket gate of the station;
The mobile terminal according to claim 13, characterized in that:
a first step in which the refund determination unit determines a range of fare refunds for users on the train or users waiting for the train based on the operation disruption information;
a second step in which the location information distribution device distributes location information for identifying the location of the train or facility;
a third step in which a mobile terminal held by a user transmits the location information and identification information of the own terminal when receiving the location information distributed by the location information distribution device;
The distribution management unit identifies the mobile terminal of the user who is eligible for the fare refund based on the target range, the location information, and the identification information, and identifies the mobile terminal of the user who is eligible for the fare refund. a fourth step of distributing guidance information including a refund notification indicating that the fare is eligible for refund to the terminal;
a fifth step in which the mobile terminal displays the guidance information;
A guidance information distribution method characterized by comprising: