WO2023240993A1 - 定位异常解决方法及相关装置 - Google Patents

定位异常解决方法及相关装置 Download PDF

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Publication number
WO2023240993A1
WO2023240993A1 PCT/CN2022/141722 CN2022141722W WO2023240993A1 WO 2023240993 A1 WO2023240993 A1 WO 2023240993A1 CN 2022141722 W CN2022141722 W CN 2022141722W WO 2023240993 A1 WO2023240993 A1 WO 2023240993A1
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WIPO (PCT)
Prior art keywords
server
solution
electronic device
positioning
information
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PCT/CN2022/141722
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English (en)
French (fr)
Inventor
张健
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Oppo广东移动通信有限公司
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Publication of WO2023240993A1 publication Critical patent/WO2023240993A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/079—Root cause analysis, i.e. error or fault diagnosis
    • G—PHYSICS
    • G01—MEASURING; TESTING
    • G01S—RADIO DIRECTION-FINDING; RADIO NAVIGATION; DETERMINING DISTANCE OR VELOCITY BY USE OF RADIO WAVES; LOCATING OR PRESENCE-DETECTING BY USE OF THE REFLECTION OR RERADIATION OF RADIO WAVES; ANALOGOUS ARRANGEMENTS USING OTHER WAVES
    • G01S19/00—Satellite radio beacon positioning systems; Determining position, velocity or attitude using signals transmitted by such systems
    • G01S19/01—Satellite radio beacon positioning systems transmitting time-stamped messages, e.g. GPS [Global Positioning System], GLONASS [Global Orbiting Navigation Satellite System] or GALILEO
    • G01S19/13—Receivers
    • G01S19/23—Testing, monitoring, correcting or calibrating of receiver elements
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0766—Error or fault reporting or storing
    • G06F11/0775—Content or structure details of the error report, e.g. specific table structure, specific error fields
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D30/00—Reducing energy consumption in communication networks
    • Y02D30/70—Reducing energy consumption in communication networks in wireless communication networks

Definitions

  • This application belongs to the field of data processing, and specifically relates to a positioning anomaly solution method and related devices.
  • the Global Navigation Satellite System also known as the Global Navigation Satellite System, is a space-based system that can provide users with all-weather 3D coordinates, speed and time information anywhere on the earth's surface or near-Earth space. Radio navigation and positioning system.
  • GNSS Global Navigation Satellite System
  • more and more users' jobs are closely related to navigation and positioning, so users also have strong demands for positioning accuracy.
  • Embodiments of the present application provide a solution to positioning anomalies and related devices, in order to quickly determine the cause of positioning anomalies and repair them in a timely manner to improve user experience.
  • embodiments of the present application provide a method for solving positioning anomalies, which is applied to a first electronic device.
  • the method includes:
  • the first electronic device includes the target application.
  • the reference event identifier is used to indicate an event type of locating an abnormal event.
  • the application identifier is used to characterize the first Applications for the operation of electronic equipment;
  • the first feedback information is feedback information associated with the first solution
  • the first feedback information is used to indicate that the first electronic device needs
  • the execution content the first solution is the solution corresponding to the reference event identifier included in the second preset set, and the second preset set includes the second type of event identifier and the second type of solution.
  • the second type of solution is a solution that the first server can execute;
  • embodiments of the present application provide a method for solving positioning anomalies, which is applied to the first server.
  • the method includes:
  • the message carries positioning information, a reference event identifier and an application identifier.
  • the positioning information is information corresponding to the reference event identifier.
  • the positioning information is used to indicate the first
  • the location acquisition situation of the electronic device the reference event identifier is used to indicate the event type of the positioning abnormal event
  • the application identifier is used to characterize the application running by the first electronic device
  • the first electronic device includes a target application, so
  • the first server refers to a server that provides functional support for the target application;
  • the second preset set includes a correspondence relationship between a second type of event identifier and a second type of solution, and the second type of solution is the first A solution that the server can execute;
  • embodiments of the present application provide a method for solving positioning anomalies, which is applied to the second server.
  • the method includes:
  • the message carries an application identifier, a reference event identifier and positioning information.
  • the application identifier is used to characterize an application running on the first electronic device.
  • the reference event identifier is used to indicate positioning.
  • the event type of the abnormal event, the positioning information is information corresponding to the event identifier, the positioning information is used to indicate the information acquisition status of the first electronic device, the first electronic device includes a target application, and the
  • the first server refers to a server that provides functional support for the target application, and the second server is the OEM server of the first electronic device.
  • inventions of the present application provide a device for resolving positioning anomalies, which is applied to a first electronic device.
  • the device includes: a first acquisition unit configured to acquire a reference event identifier and an application identifier from a target application.
  • the first electronic device includes the target application, the reference event identifier is used to indicate the event type of the abnormal location event, the application identifier is used to characterize the application running by the first electronic device; a determining unit is used to determine the first Whether the reference event identifier exists in the preset set.
  • the first preset set includes the corresponding relationship between the first type of event identifier and the first type of solution.
  • the first type of solution is the first electronic device.
  • a solution that can be executed locally a second acquisition unit, configured to acquire positioning information corresponding to the reference event identifier if not, where the positioning information is used to indicate the position acquisition status of the first electronic device; a sending unit , used to send a message carrying the positioning information, the reference event identifier and the application identifier to a first server, where the first server refers to a server that provides functional support for the target application; the third acquisition unit, is used to obtain the first feedback information sent by the first server in response to the message, the first feedback information is feedback information associated with the first solution, and the first feedback information is used to indicate that the first electronic
  • the content that the device needs to execute, the first solution is the solution corresponding to the reference event identifier included in the second preset set, and the second preset set includes the second type of event identifier and the second type of solution.
  • the second type of solution is a solution that can be executed by the first server; an execution unit is used to execute the content corresponding to the first feedback information, the content is used to solve
  • inventions of the present application provide a device for resolving positioning anomalies, which is applied to a first server.
  • the device includes: an acquisition unit configured to acquire a message from a first electronic device, where the message carries positioning information, Reference event identifier and application identifier, the positioning information is information corresponding to the reference event identifier, the positioning information is used to indicate the location acquisition situation of the first electronic device, and the reference event identifier is used to indicate positioning abnormality
  • the event type of the event, the application identifier is used to characterize the application run by the first electronic device, the first electronic device includes a target application, and the first server refers to a server that provides functional support for the target application;
  • a first determination unit configured to determine whether the reference event identifier exists in a second preset set.
  • the second preset set includes a correspondence between a second type of event identifier and a second type of solution.
  • the class solution is a solution that the first server can execute; the second determination unit is used to determine the first solution according to the reference event identifier if so, and the first solution is the second preset set The solution corresponding to the reference event identifier included in; an execution unit, configured to execute the first solution and generate first feedback information, where the first feedback information is used to indicate what the electronic device needs to execute; A sending unit, configured to send the first feedback information to the first electronic device according to the application identifier.
  • inventions of the present application provide a device for resolving positioning anomalies, which is applied to a second server.
  • the device includes: an acquisition unit configured to acquire a message from a first electronic device, where the message carries an application identifier, Reference event identifier and positioning information, the application identifier is used to characterize the application running on the first electronic device, the reference event identifier is used to indicate the event type of the positioning abnormal event, and the positioning information is corresponding to the event identifier.
  • the positioning information is used to indicate the information acquisition status of the first electronic device, the first electronic device includes a target application, and the first server refers to a server that provides functional support for the target application, so
  • the second server is an OEM server of the first electronic device.
  • embodiments of the present application provide an electronic device, including a processor, a memory, a communication interface, and one or more programs, the one or more programs are stored in the memory and configured by The processor executes, and the program includes instructions for executing the steps in the first aspect of the embodiment of the present application.
  • embodiments of the present application provide a server, including a processor, a memory, a communication interface, and one or more programs, the one or more programs are stored in the memory and configured by the The processor executes the program, and the program includes instructions for executing the steps in the second aspect or the third aspect of the embodiment of the present application.
  • an embodiment of the present application provides a computer storage medium, which is characterized in that it stores a computer program for electronic data exchange, wherein the computer program causes the computer to execute the first aspect or the second aspect of this embodiment. or some or all of the steps described in the third aspect.
  • embodiments of the present application provide a computer program product, wherein the above-mentioned computer program product includes a non-transitory computer-readable storage medium storing a computer program, and the above-mentioned computer program is operable to cause the computer to execute the implementation of the present application.
  • the above-mentioned computer program product may be a software installation package.
  • an embodiment of the present application provides a chip, including: a processor, configured to call and run a computer program from a memory, so that a device installed with the chip executes the first aspect or the third aspect of the embodiment of the present application.
  • the first electronic device first obtains a reference event identifier and an application identifier from the target application.
  • the first electronic device includes the target application, and the reference event identifier is used to indicate positioning abnormal events.
  • the event type, the application identifier is used to characterize the application run by the first electronic device, and then determine whether the reference event identifier exists in the first preset set, the first preset set includes the first type of event The corresponding relationship between the identification and the first type of solution.
  • the first type of solution is a solution that can be executed locally by the first electronic device.
  • the positioning information corresponding to the reference event identification is obtained, and the The positioning information is used to indicate the location acquisition status of the first electronic device, and then sends a message carrying the positioning information, the reference event identifier and the application identifier to a first server, where the first server is The server that provides functional support for the target application then obtains the first feedback information sent by the first server in response to the message, where the first feedback information is feedback information associated with the first solution, and the first feedback information is the feedback information associated with the first solution.
  • the feedback information is used to indicate what the first electronic device needs to execute.
  • the first solution is a solution corresponding to the reference event identifier included in the second preset set.
  • the second preset set includes The corresponding relationship between the second type of event identification and the second type of solution.
  • the second type of solution is a solution that can be executed by the first server. Finally, the content corresponding to the first feedback information is executed to solve the positioning problem. Unusual problem. In this way, this solution can quickly locate the cause of the problem based on the event identification, and jointly resolve the location anomaly based on the information of the electronic device and the target application server, which can improve the resolution efficiency and user experience when location anomalies occur.
  • Figure 1a is a schematic diagram of a positioning anomaly resolution system provided by an embodiment of the present application.
  • Figure 1b is a schematic structural diagram of an electronic device provided by an embodiment of the present application.
  • Figure 1c is a schematic structural diagram of a server provided by an embodiment of the present application.
  • Figure 2a is a schematic flow chart of a positioning anomaly solution method provided by an embodiment of the present application.
  • Figure 2b is a schematic flow chart of another positioning anomaly solution method provided by an embodiment of the present application.
  • Figure 2c is a schematic flow chart of another positioning anomaly solution method provided by an embodiment of the present application.
  • Figure 3 is a functional unit block diagram of a positioning anomaly solving device provided by an embodiment of the present application.
  • Figure 4 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • Figure 5 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • Figure 6 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • Figure 7 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • FIG. 8 is a functional unit block diagram of another device for solving positioning anomalies provided by an embodiment of the present application.
  • an embodiment means that a particular feature, structure or characteristic described in connection with the embodiment can be included in at least one embodiment of the present application.
  • the appearances of this phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative embodiments mutually exclusive of other embodiments. Those skilled in the art understand, both explicitly and implicitly, that the embodiments described herein may be combined with other embodiments.
  • the positioning device is only detected to find the cause of the problem. It is impossible to determine whether it is a problem with the positioning device or the application in a timely and effective manner, making it impossible to solve the positioning problem quickly and efficiently. Making the user experience poor.
  • Figure 1a is a schematic diagram of a positioning anomaly resolution system provided by an embodiment of the present application.
  • the positioning anomaly resolution system 10 includes a first server 103, a second server 102, and a first electronic device 101.
  • the first server 103, the second server 102, and the first electronic device 101 are respectively connected in communication.
  • the first electronic device 101 includes a target application
  • the first server 103 is a server corresponding to the target application
  • the second server is a server corresponding to the first electronic device.
  • the second server 102 may be a server of the manufacturer of the first electronic device 101 .
  • the structure of the above-mentioned first electronic device 101 may be as shown in the electronic device 100 of FIG. 1b.
  • the electronic device 100 includes a processor 120, a memory 130, a communication interface 140 and one or more programs 131, wherein the one or more A program 131 is stored in the above-mentioned memory 130 and is configured to be executed by the above-mentioned processor 120.
  • the one or more programs 131 include instructions for performing any step in the following method embodiments.
  • the processor 120 is used to perform any step performed by the electronic device in the following method embodiments, and when performing data transmission such as sending, the processor 120 can optionally call the communication interface 140 to complete the corresponding operation. .
  • the electronic devices involved in the embodiments of the present application may be electronic devices with communication capabilities.
  • the electronic devices may include various handheld devices with wireless communication functions, vehicle-mounted devices, wearable devices, computing devices, or other devices connected to wireless modems.
  • Processing equipment as well as various forms of user equipment (User Equipment, UE), mobile station (Mobile Station, MS), terminal equipment (terminal device), etc.
  • UE User Equipment
  • MS Mobile Station
  • terminal device terminal device
  • the structure of the first server 103 and the second server 102 is shown in the server 200 in Figure 1c.
  • the server 200 includes a processor 220, a memory 230, a communication interface 240 and one or more programs 231, wherein the one One or more programs 231 are stored in the above-mentioned memory 230 and are configured to be executed by the above-mentioned processor 220.
  • the one or more programs 231 include instructions for performing any step in the following method embodiments.
  • the processor 220 is configured to perform any step performed by the server in the following method embodiments, and when performing data transmission such as sending, can optionally call the communication interface 240 to complete the corresponding operation.
  • Figure 2a is a schematic flowchart of a positioning anomaly solution method provided by an embodiment of the present application. As shown in the figure, the positioning anomaly solution method is applied to the first electronic device, and the method includes the following steps:
  • Step 201 The first electronic device obtains the reference event identifier and application identifier from the target application.
  • the first electronic device runs the target application
  • the target application includes a third-party application and a system-level application.
  • the reference event identifier is used to indicate the event type of the abnormal location event
  • the application identifier is used to characterize the application running on the first electronic device.
  • Target applications are applications that require or involve functions such as positioning or navigation. When the target application detects a positioning anomaly, it can send a reference event identifier and an application identifier to the bottom layer of the electronic device through the agreed interface, so that the first electronic device can learn about the positioning anomaly in a timely manner.
  • the event identification may include event type number and corresponding event status, etc.
  • Application identifiers can be used to uniquely identify electronic devices. Different event identifiers correspond to different positioning anomaly problems. It should be noted that an event identifier can be used to indicate a type of abnormal positioning problem, that is, positioning abnormal events of the same event type can be events that adopt the same solution, and the same event identifier can be used.
  • this solution may also include a comprehensive event identification set.
  • Both the first electronic device and the first server can query the comprehensive event identification set.
  • the comprehensive event identification set includes a first preset set and a second preset set. All event identifiers in the comprehensive event identifier set include the corresponding relationship between positioning anomaly problems and event identifiers.
  • the target application detects a positioning anomaly problem
  • the comprehensive event identifier set can be queried through the currently occurring positioning anomaly problem. to determine the event ID. If the event identifier corresponding to the location anomaly problem exists in the comprehensive event identifier set, the target application can directly determine that the event identifier in the comprehensive event identifier set is the reference event identifier, that is, the reference event identifier is an existing identifier.
  • the target application If the event identifier in the comprehensive event identifier set is If there is no event identifier corresponding to the abnormal positioning problem, the target application generates a reference event identifier, that is, the reference event identifier is a candidate identifier, that is to say, the positioning exception problem corresponding to the abnormal positioning event is a new problem, and the comprehensive event identifier
  • the reference event ID does not exist in the collection.
  • Step 202 The first electronic device determines whether the reference event identifier exists in the first preset set.
  • the first preset set includes an event identifier, a solution, and a corresponding relationship between the event identifier and the solution
  • the solution in the first preset set is a solution executed by the first electronic device.
  • Each event ID corresponds to a different solution.
  • the solution corresponding to each event identification can be determined in advance, and when it is determined that the abnormal positioning problem can be performed by the electronic device, the corresponding solution is stored in the first preset set. That is, the solution to the abnormal positioning corresponding to the event identification included in the first preset set can be executed by the first electronic device, and the corresponding solution can be obtained by searching for the corresponding relationship in the first preset set.
  • Different electronic devices can correspond to the same first preset set, that is, when a positioning abnormality problem occurs, all electronic devices can determine whether there is a solution through the first preset set.
  • the method further includes: if so, determining a second solution based on the reference event identifier, and the second solution
  • the solution is a solution corresponding to the reference event identifier included in the first preset set; the second solution is executed, and the second solution is used to solve the positioning anomaly problem.
  • the reference event identifier is included in the first preset set, it means that the positioning anomaly problem can be solved by the first electronic device, and the first electronic device can determine the solution according to the corresponding relationship in the first preset set, and Solve the problem of abnormal positioning. For example, when the current event identifier corresponds to a weak positioning signal, the first electronic device can check the device-side signal and solve the positioning abnormality problem through restarting or other solutions.
  • the first electronic device can respond quickly according to the corresponding relationship in the first preset set, determine a solution, solve the abnormal positioning problem in a timely manner, and improve the efficiency of solving the abnormal positioning problem.
  • Step 203 if not, the first electronic device obtains positioning information corresponding to the reference event identifier
  • the positioning information is used to indicate the location acquisition status of the first electronic device.
  • the positioning information corresponding to different event identifiers may be the same or different.
  • Step 204 The first electronic device sends a message carrying the positioning information, the reference event identifier and the application identifier to the first server.
  • the first server refers to a server that provides functional support for the target application.
  • the target application is a system-level application
  • the first server may be an OEM server.
  • the corresponding relationship between the event identifier and the positioning information can be determined according to a preset agreement or agreement, which stipulates the information content that electronic devices corresponding to different positioning anomalies should obtain and report to the first server.
  • the corresponding relationships specified in the protocol may be the same, or may be specially specified for different target applications.
  • the first server is a server of the target application, and the first server may be a cloud server or a server cluster.
  • the method further includes: checking the positioning information to determine whether the positioning information includes preset information, and the preset information is the same as Security and/or privacy-related information, if included, deletes the preset information.
  • the preset information may be set independently by the user, or may be obtained from the user's occupation and determined according to the user's occupation type.
  • the preset information may also be determined by the manufacturer of the electronic device, that is, the preset information at this time is information related to the security and/or privacy of the manufacturer of the electronic device.
  • the default information for each target application or each type of target application can be determined based on the name or type of the target application, that is, the default information corresponding to different target applications. Can be different.
  • the preset protocol can be updated according to the event identification of the new problem and the corresponding relationship, solution, and other contents of the corresponding positioning information, so that the preset protocol can be a universal document.
  • the first server corresponding to different target applications and the second server corresponding to different first electronic devices can define and solve the positioning abnormality problem according to the preset protocol.
  • Step 205 The first server determines whether the reference event identifier exists in the second preset set.
  • the second preset set includes event identification, solutions and the corresponding relationship between the event identification and the solution.
  • the solutions in the second preset set are executed by the server corresponding to the target application. plan.
  • Servers corresponding to different target applications can all correspond to the same second preset set.
  • the first server A corresponding to target application A and the first server B corresponding to target application B can be obtained by querying the second preset set.
  • First solution servers corresponding to different target applications may also correspond to different second preset sets.
  • the first server A and the second server B correspond to different second preset sets, that is, the same event identifier corresponds to different solutions.
  • Step 206 if yes, the first server determines the first solution according to the reference event identifier
  • Step 207 The first server executes the first solution and generates first feedback information
  • Step 208 The first server sends the first feedback information to the first electronic device according to the application identifier.
  • the first feedback information is used to indicate content that the electronic device needs to execute.
  • the first solution is a solution corresponding to the reference event identifier included in a second preset set, and the second preset set includes a correspondence between a second type of event identifier and a second type of solution, so
  • the second type of solution is a solution that the first server can execute.
  • the first server sends first feedback information to the first electronic device.
  • the first feedback information includes the need for the first electronic device to perform operations such as restarting.
  • the feedback information may also include the execution result of the first server, that is, used to indicate whether the first server solves the positioning anomaly problem.
  • Step 209 The first electronic device executes content corresponding to the first feedback information, where the content is used to solve the positioning anomaly problem.
  • the electronic device uploads the collected positioning information to the first server, and the first server solves the positioning anomaly problem based on the obtained positioning information. That is, the positioning anomaly problem comes from the target application, so the first server determines the solution.
  • the first electronic device first obtains a reference event identifier and an application identifier from the target application.
  • the first electronic device includes the target application.
  • the reference event identifier is used to indicate the event type of the abnormal location event.
  • the application identifier is used to characterize an application running on the first electronic device, and then determine whether the reference event identifier exists in a first preset set, which includes a first type of event identifier and a first
  • the corresponding relationship between the class solutions, the first class solution is a solution that the first electronic device can execute locally, if not, obtain the positioning information corresponding to the reference event identifier, and the positioning information is used for Indicate the location acquisition status of the first electronic device, and then send a message carrying the positioning information, the reference event identifier and the application identifier to a first server, where the first server refers to the target application.
  • the server that provides functional support then obtains the first feedback information sent by the first server in response to the message, where the first feedback information is feedback information associated with the first solution, and the first feedback information is used to Indicates what the first electronic device needs to execute, and the first solution is a solution corresponding to the reference event identifier included in a second preset set, and the second preset set includes a second type of event.
  • the corresponding relationship between the identification and the second type of solution, the second type of solution is a solution that the first server can execute, and finally executes the content corresponding to the first feedback information to solve the positioning anomaly problem.
  • this solution can quickly locate the cause of the problem based on the event identification, and jointly resolve the location anomaly based on the information of the electronic device and the target application server, which can improve the resolution efficiency and user experience when location anomalies occur.
  • Figure 2b is a schematic flow chart of another positioning anomaly solution method provided by an embodiment of the present application.
  • the positioning anomaly detection method provided by the present application also includes the following steps:
  • Step 301 The first electronic device obtains the reference event identifier and application identifier from the target application;
  • the first electronic device includes the target application
  • the reference event identifier is used to indicate an event type of positioning abnormal event
  • the application identifier is used to characterize an application running on the first electronic device.
  • Step 302 The first electronic device obtains the positioning information.
  • the positioning information is used to indicate the location acquisition status of the first electronic device, and the positioning information is information corresponding to the event identifier.
  • the corresponding relationship between the event identifier and the positioning information can be based on a preset protocol or convention. Sure.
  • Step 303 the first electronic device sends the message to the second server
  • the message carries the positioning information, the reference event identifier and the application identifier, and the second server is an OEM server of the first electronic device.
  • Step 304 The first electronic device determines whether the reference event identifier exists in the first preset set
  • Step 305 If yes, the first electronic device determines the second solution according to the reference event identifier.
  • the second solution is a solution corresponding to the reference event identification included in the first preset set.
  • Step 306 The first electronic device executes the second solution to solve the abnormal positioning problem.
  • the electronic device after the electronic device obtains the positioning information and the event identifier, on the one hand, it can determine whether there is a corresponding solution based on the event identifier, and if so, solve the positioning anomaly problem according to the solution.
  • the first electronic device also sends information such as application identification, event identification, and positioning information to the second server to facilitate subsequent tracing of the abnormal positioning problem based on the content in the second server.
  • follow-up information can also be sent to the second server. The follow-up information is used to determine whether the first electronic device has solved the problem. If the first electronic device has not solved the problem, the second server can upload the information based on the first electronic device.
  • the event identification, positioning information, application identification and other information are used to determine the solution, and feedback information is sent to the first electronic device to solve the abnormal positioning problem.
  • the first electronic device may also send the message to the second server after executing the second solution. At this time, the message may also carry the execution result, that is, the first electronic device Has this issue been resolved?
  • the first electronic device when an abnormal positioning problem occurs, the first electronic device will independently solve the abnormal positioning problem to ensure the efficiency of the solution and improve the user experience. On the other hand, it will store the information corresponding to the problem. Upload to the second server to facilitate subsequent traceback of the problem.
  • the first electronic device sends a message carrying the positioning information, the reference event identifier and the application identifier to the first server, including: determining reporting conditions according to the event identifier; When the reporting condition is met, a message carrying the positioning information, the reference event identifier and the application identifier is sent to the first server.
  • the reporting conditions corresponding to different event identifiers may be different. After the first electronic device obtains the abnormal prompt information, it obtains the positioning information according to the event identifier in the abnormal prompt information, and then reports the positioning information to the first server and/or the second server when the reporting conditions are met.
  • the reporting conditions may include time conditions and/or status conditions.
  • the reporting condition may only include a status condition, that is, the current status is that the target application initiates a navigation operation and reports positioning information once.
  • the reporting condition includes both time condition and status condition, that is, when the first electronic device switches indoors and outdoors, positioning information is reported every 20 seconds.
  • the positioning information includes at least one of the following: when the first electronic device meets the information reporting condition, the first electronic device's star search situation, positioning reporting situation and the target application Interception status, the satellite search status is used to indicate satellite signal strength, the positioning reporting status is used to indicate whether to report the location to the target application within a preset period, and the target application interception status is used to indicate whether the target application was intercepted.
  • the star search situation includes the signal strength of available satellites, the average star search strength of the first electronic device, the number of available satellites, etc.
  • the positioning reporting situation may include the reporting situation for the target application within each period of time, whether the positioning switch is turned on and the reporting success rate, etc., for example, whether the position is reported to the target application within 2 seconds.
  • the application interception situation includes whether the target application is intercepted, whether the system link is smooth, whether the permissions of the target application are open, etc.
  • the positioning information corresponding to each event identifier may include one or more of the above information.
  • the event identifier is used to indicate an abnormal positioning event
  • the abnormal positioning event includes a weak positioning signal event, a positioning offset event, or a positioning scene change event.
  • positioning offset events include positioning inaccuracies that occur when the user uses the target application or large position errors between the navigation and the map that occur during the navigation process.
  • the positioning scene change event can be an event where the user changes from indoor to outdoor. Since different scenes require different map capabilities, positioning abnormalities may also occur when scene switching occurs.
  • the specific reported information is as shown in the following table:
  • the "content” part in the above table corresponds to the event type, including but not limited to the weak navigation signal and positioning drift events shown in the above table.
  • the "trigger timing" in the table indicates the message reporting condition of the corresponding event type. When the reporting condition is met, the message will be reported to the first server or the second server once.
  • the content corresponding to the "transfer parameter" part in the table is the content of the message reported by the first electronic device. For example, in the event of a weak navigation signal, after the first electronic device meets the reporting conditions, the information to be reported includes event identification, application identification and positioning information.
  • the content corresponding to "provider: gps, command: send_gps_timeout” in the table is the event identifier, which means that the GPS is currently being used, but the GPS has been suspended or timed out, which indicates a weak navigation signal event.
  • “extras:uuid (Application ID#UTC timestamp)” uuid is a universal unique identification code, that is, this part is the application identifier.
  • the corresponding information content after "mobile phone reporting data” is the positioning information.
  • the positioning The information may include: the number of available satellites, whether the target application's location is reported within a preset period, whether the target application is intercepted, whether the system link is smooth, whether the navigation and positioning chip positioning is normal, the status of the electronic device positioning switch, and the current positioning of the target application. Whether the permission is enabled. It should be noted that the content and reporting form of the positioning information shown in the above table are only examples, and other information and other reporting forms may also be included.
  • the first server can determine the current positioning situation according to the positioning information reported by the first electronic device to generate feedback information for the first electronic device to solve the positioning abnormality problem.
  • the second server can also record the positioning situation when the positioning abnormality problem occurs based on the positioning information reported by the first electronic device, so as to facilitate subsequent backtracking and solve the positioning abnormality problem.
  • Figure 2c is a schematic flow chart of another positioning anomaly solution method provided by an embodiment of the present application.
  • the definition exception solution provided by the embodiment of this application also includes the following steps:
  • Step 401 The first server obtains a message from the first electronic device, where the message carries positioning information, a reference event identifier, and an application identifier.
  • the positioning information is information corresponding to the reference event identifier
  • the positioning information is used to indicate the location acquisition status of the first electronic device
  • the reference event identifier is used to indicate the event type of the positioning abnormal event
  • the application identifier is used to characterize an application run by the first electronic device
  • the first electronic device includes a target application
  • the first server refers to a server that provides functional support for the target application.
  • Step 402 The first server determines whether the reference event identifier exists in the second preset set.
  • the second preset set includes a correspondence between a second type of event identification and a second type of solution, and the second type of solution is a solution that can be executed by the first server.
  • Step 403 If not, the first server obtains the first log information according to the positioning information and the reference event identifier.
  • the first log information is used to indicate the information of the first server when the abnormal positioning problem occurs.
  • Step 404 The first server sends the first log information to the second server;
  • Step 405 The second server determines a target event identifier based on the first log information, the reference event identifier and the positioning information.
  • the target event identifier may be an existing event identifier in the first preset set or the second preset set. It may also be an event identifier that is not in the first preset set or the second preset set.
  • the event identifier obtained by the first electronic device is a candidate event identifier, that is, when the target application determines that a positioning abnormality has occurred, , if the corresponding event identifier is not found according to the abnormal positioning situation, a pending event identifier can be generated first, and finally the second server determines the pending event identifier as the target event identifier.
  • Step 406 The second server sends the target event identifier to the first server
  • Step 407 The first server determines a third solution based on the target event identifier
  • Step 408 The first server executes the third solution and generates second feedback information
  • Step 409 The first server sends the second feedback information to the first electronic device according to the application identifier.
  • the third solution is a solution corresponding to the target event identification included in the second preset set
  • the second feedback information is used to indicate content that the first electronic device needs to execute.
  • the target application determines that a positioning abnormality occurs
  • the target application can send the event identifier, positioning information and the application identifier of the target application to the first server through the first electronic device, so that the target application can know that the current first electronic device has a positioning abnormality. question.
  • the first server can determine whether there is a corresponding event identifier in the second preset set. If so, the first server can find the first solution based on the corresponding relationship in the event identifier set and solve the positioning anomaly problem.
  • the first server will obtain the first log information of the first server when the positioning exception occurs, and then send the first log information to the second server, and the second server will obtain the first log information based on the first log information and the application identifier. and locate the abnormal information to determine the event identifier.
  • the second server can also determine a solution to the current positioning abnormality problem based on the obtained first log information and positioning abnormality information.
  • the method further includes: obtaining first log information from the first server, where the first log information is used to indicate The information of the first server when the abnormal positioning problem occurs; determine the target event identifier according to the first log information, the reference event identifier and the positioning information; send the first electronic message to the first electronic server according to the application identifier.
  • the device sends the target event identifier; or, sends the target event identifier to the first server.
  • the reference event identifier is a candidate identifier
  • the first server will store the log information corresponding to the abnormal moment.
  • the second server determines the final identification and the corresponding solution, that is, the target event identification and the third solution. If the third solution is the same as the corresponding solution of the existing identifier, then the target event identifier is the existing event identifier.
  • the target event identifier is determined
  • the event is identified as A, and the corresponding relationship between the event identification and the positioning anomaly problem is updated in the comprehensive event identification set at the same time. In this way, when the target application detects the same positioning anomaly problem next time, the cause of the positioning anomaly problem can be determined.
  • the event identifier is event identifier A.
  • the target event identification is the reference event identification, and at the same time, the corresponding relationship between the event identification and the location abnormal problem is updated in the comprehensive event identification collection, then this When the reference event identifier or the target event identifier is no longer a candidate identifier, it is an existing identifier.
  • the method further includes: determining a third solution based on the target event identifier; determining the third solution The execution subject of the solution, if the execution subject is an electronic device, sends the target event identifier to the first electronic device according to the application identifier, and updates the first preset set according to the target event identifier and the third solution; if the execution subject is The server corresponding to the target application sends the target event identifier to the first server, and updates the second preset set according to the target event identifier and the third solution.
  • the first electronic device or the first server can determine the corresponding third solution in the first preset set or the second preset set according to the target event identifier, so as to solve the positioning anomaly problem.
  • the method further includes: determining whether the target event identifier is an existing identifier, and if not, determining whether the target event identifier and the third solution are If the first preset set or the second preset set is updated, it means that the first preset set and the second preset set include target event identifiers and corresponding solutions, and there is no need to update.
  • the second server solves the abnormal positioning problem that has never occurred and updates the event identification set. Not only can the abnormal positioning event be solved in time, but also when the same problem occurs next time, other electronic devices or The server corresponding to the target application can also quickly find the solution.
  • the method further includes: obtaining the first log information and the message from the second server in response to the first server.
  • the target event identifier sent is an event identifier in the first preset set, and the first log information is used to indicate the information of the first server when the abnormal positioning problem occurs; according to The target event identifier determines a third solution, and the third solution is the solution corresponding to the target event identifier in the first preset set; the third solution is executed, and the third solution Used to solve the above positioning anomaly problem.
  • the first electronic device When the first electronic device obtains the target event identifier, it can determine a third solution from the first preset set according to the target event identifier, thereby solving the problem of abnormal positioning.
  • the second server solves the positioning abnormality problem that has not occurred before and updates the event identification set, so that the first electronic device can quickly and timely solve the positioning abnormality problem.
  • the method before the second server obtains the application identification, reference event identification and positioning information from the first electronic device, the method further includes: obtaining after-sales information, where the after-sales information is used to indicate to the second electronic device
  • the event type of the abnormal positioning event of the device the second electronic device is any electronic device among the plurality of electronic devices corresponding to the second server; the application identification corresponding to the second electronic device is determined according to the after-sales information ; Send a log acquisition request to a third server according to the application identification corresponding to the second electronic device and the after-sales information, and the third server is the server corresponding to the target application included in the second electronic device; Obtain the request from the The second log information of the third server; determine the third event identifier and the fourth solution corresponding to the third event identifier according to the second log information and the after-sales information; and determine the fourth solution corresponding to the third event identifier according to the third event identifier and the after-sales information.
  • the fourth solution updates the first preset set or the second preset set.
  • the first preset set includes the corresponding relationship between the first type of event identification and the first type of solution.
  • the first type of solution is Solutions that the first electronic device can execute locally, the second preset set includes a correspondence between a second type of event identifier and a second type of solution, and the second type of solution is the first server A plan that can be implemented.
  • the second server may correspond to multiple electronic devices, and the second electronic device may also refer to the first electronic device.
  • This after-sales information includes positioning anomalies reported by users when using electronic devices.
  • the second server can find the application identifier of the target application through the International Mobile Equipment Identity (IMEI), and then the second server can find the first server corresponding to the target application based on the application identifier, and then the first server can The positioning information at that time is determined based on the application identification and after-sales information, and then the second log information of the first server at that time is searched.
  • the second server can determine the solution to the abnormal location problem and its corresponding event identifier corresponding to the after-sales information based on the obtained second log information.
  • IMEI International Mobile Equipment Identity
  • the after-sales information may be sent online by the second electronic device to the second server, or may be offline information obtained by the second server, such as information submitted by the user in an after-sales store of the electronic device. It should be noted that if the fourth solution corresponding to the third event identifier is the same as the solution corresponding to the existing event identifier, then only the third event identifier and the corresponding relationship between the third event identifier and the solution need to be updated.
  • the second server can obtain and provide solutions to new positioning anomalies based on after-sales information, so that the first electronic device and the first server can quickly respond and solve the problem when a similar situation occurs next time.
  • the method further includes: Determine the execution subject of the fourth solution, and the execution subject includes an electronic device or a server corresponding to the target application; when the execution subject is the electronic device, according to the third event identifier and the fourth solution
  • the solution updates the first preset set; when the execution subject is a server corresponding to the target application, updates the second preset set according to the third event identifier and the fourth solution.
  • the method before updating the first preset set or the second preset set, the method further includes: updating a comprehensive event identification set according to the after-sales information and the third event identification, and the comprehensive event identification set includes There is a corresponding relationship between locating abnormal problems and event identifiers. And determine whether the solution corresponding to the existing identification has the same solution as the fourth solution. If so, determine that the third event identification is an existing identification, and then only update the comprehensive event identification set at this time, without updating the first A preset set and a second preset set.
  • the third event identifier is a new event identifier, and not only the comprehensive event identifier set needs to be updated, but also the first preset set needs to be updated. or a second set of presets.
  • the second server solves the abnormal positioning problem that has never occurred and updates the event identification set. Not only can the abnormal positioning event be solved in time, but also when the same problem occurs next time, other electronic devices or The server corresponding to the target application can also quickly find the solution.
  • FIG. 3 is a functional unit block diagram of a positioning anomaly solving device provided by an embodiment of the present application.
  • the positioning anomaly resolution device 3 is applied to a first electronic device.
  • the device 3 includes: a first acquisition unit 31 for acquiring a reference event identifier and an application identifier from a target application.
  • the first electronic device includes the target application.
  • application, the reference event identifier is used to indicate the event type of the location abnormal event, and the application identifier is used to characterize the application running by the first electronic device;
  • the determination unit 32 is used to determine whether all the events in the first preset set exist.
  • the reference event identifier, the first preset set includes a correspondence between a first type of event identifier and a first type of solution, and the first type of solution is a solution that can be executed locally by the first electronic device;
  • the second acquisition unit 33 is configured to acquire the positioning information corresponding to the reference event identifier if not, the positioning information is used to indicate the position acquisition status of the first electronic device;
  • the sending unit 34 is used to send the position information to the first electronic device.
  • a server sends a message carrying the positioning information, the reference event identifier and the application identifier.
  • the first server refers to a server that provides functional support for the target application; the third acquisition unit 35 is used to obtain the The first feedback information sent by the first server in response to the message, the first feedback information is the feedback information associated with the first solution, the first feedback information is used to indicate that the first electronic device needs to perform Content, the first solution is the solution corresponding to the reference event identifier included in the second preset set, and the second preset set includes the corresponding relationship between the second type of event identifier and the second type of solution.
  • the second type of solution is a solution that can be executed by the first server; the execution unit 36 is used to execute the content corresponding to the first feedback information, and the content is used to solve the positioning anomaly problem.
  • the device 3 after determining whether the reference event identifier exists in the first preset set, the device 3 is further configured to: if so, determine a second solution according to the reference event identifier, so The second solution is a solution corresponding to the reference event identifier included in the first preset set; the second solution is executed, and the second solution is used to solve the positioning anomaly problem.
  • the device 3 is further configured to: obtain the positioning information; send the message to a second server, and the second server
  • the server is an OEM server of the first electronic device.
  • the device 3 after sending the message to the second server, is further configured to: obtain the first log information and the message from the second server in response to the first server.
  • the target event identifier sent is an event identifier in the first preset set, and the first log information is used to indicate the information of the first server when the abnormal positioning problem occurs; according to The target event identifier determines a third solution, and the third solution is the solution corresponding to the target event identifier in the first preset set; the third solution is executed, and the third solution Used to solve the above positioning anomaly problem.
  • the sending unit 34 is specifically configured to: according to the event identifier Determine reporting conditions; when the reporting conditions are met, send a message carrying the positioning information, the reference event identifier and the application identifier to the first server.
  • the positioning information includes at least one of the following: when the first electronic device meets the information reporting condition, the first electronic device's star search situation, positioning reporting situation and the target application Interception status, the satellite search status is used to indicate satellite signal strength, the positioning reporting status is used to indicate whether to report the location to the target application within a preset period, and the target application interception status is used to indicate whether the target application was intercepted.
  • the positioning anomaly solving device 400 includes: a processing module 412 and a communication module 411 .
  • the processing module 412 is used to control and manage the actions of the positioning anomaly resolution device, for example, executing the steps of the first acquisition unit 31 , the determination unit 32 , the second acquisition unit 33 , the sending unit 34 , the third acquisition unit 35 and the execution unit 36 , and/or other processes for performing the techniques described herein.
  • the communication module 411 is used for interaction between the location anomaly resolution device and other devices.
  • the anomaly locating device may also include a storage module 413, which is used to store the program code and data of the anomaly locating device.
  • the processing module 412 may be a processor or a controller, such as a central processing unit (Central Processing Unit, CPU), a general-purpose processor, a digital signal processor (Digital Signal Processor, DSP), ASIC, FPGA or other programmable processors. Logic devices, transistor logic devices, hardware components, or any combination thereof. It may implement or execute the various illustrative logical blocks, modules, and circuits described in connection with this disclosure.
  • the processor may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, and so on.
  • the communication module 411 may be a transceiver, an RF circuit, a communication interface, etc.
  • the storage module 413 may be a memory.
  • the above-mentioned positioning anomaly solving device 400 can execute the above-mentioned positioning anomaly solving method shown in FIG. 2a.
  • FIG. 5 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • the positioning anomaly resolving device 5 is applied to the first server.
  • the device 5 includes: an acquisition unit 51 for acquiring a message from the first electronic device.
  • the message carries positioning information, a reference event identifier and an application identifier, so
  • the positioning information is information corresponding to the reference event identifier.
  • the positioning information is used to indicate the location acquisition status of the first electronic device.
  • the reference event identifier is used to indicate the event type of the positioning abnormal event.
  • the application The identification is used to characterize the application run by the first electronic device, the first electronic device includes a target application, and the first server refers to a server that provides functional support for the target application;
  • the first determination unit 52 is used to Determine whether the reference event identifier exists in a second preset set, the second preset set includes a correspondence between a second type of event identifier and a second type of solution, and the second type of solution is the first A solution that can be executed by the server;
  • the second determination unit 53 is configured to determine a first solution according to the reference event identifier, and the first solution is the reference included in the second preset set.
  • the solution corresponding to the event identification; the execution unit 54 is used to execute the first solution and generate first feedback information, the first feedback information is used to indicate the content that the electronic device needs to execute; the sending unit 55 is to Send the first feedback information to the first electronic device according to the application identifier.
  • the device 5 is further configured to: if not, obtain the reference event identifier according to the positioning information and the reference event identifier.
  • First log information the first log information is used to indicate the information of the first server when the abnormal positioning problem occurs; send the first log information to the second server; obtain the response of the second server
  • the target event identifier sent by the first log information and the message of the first electronic device, the target event identifier is an event identifier in the second preset set; determine a third event identifier based on the target event identifier.
  • the third solution is the solution corresponding to the target event identification in the second preset set; execute the third solution and generate second feedback information, the second feedback information is used to Indicate content that the first electronic device needs to execute; and send the second feedback information to the first electronic device according to the application identifier.
  • the positioning anomaly solving device 600 includes: a processing module 612 and a communication module 611 .
  • the processing module 612 is used to control and manage the actions of the positioning anomaly resolution device, for example, execute the steps of the acquisition unit 51, the first determination unit 52, the second determination unit 53, the execution unit 54 and the sending unit 55, and/or for Other processes that perform the techniques described herein.
  • the communication module 611 is used for interaction between the location anomaly resolution device and other devices.
  • the anomaly locating device may also include a storage module 613 , which is used to store the program code and data of the anomaly locating device.
  • the processing module 612 may be a processor or a controller, such as a central processing unit (Central Processing Unit, CPU), a general-purpose processor, a digital signal processor (Digital Signal Processor, DSP), ASIC, FPGA or other programmable processors. Logic devices, transistor logic devices, hardware components, or any combination thereof. It may implement or execute the various illustrative logical blocks, modules, and circuits described in connection with this disclosure.
  • the processor may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, and so on.
  • the communication module 611 may be a transceiver, an RF circuit, a communication interface, etc.
  • the storage module 613 may be a memory.
  • the above-mentioned positioning anomaly solving device 600 can execute the above-mentioned positioning anomaly solving method shown in FIG. 2a.
  • FIG. 7 is a functional unit block diagram of another positioning anomaly solving device provided by an embodiment of the present application.
  • the positioning anomaly resolution device 7 is applied to the second server.
  • the device includes: an acquisition unit 71 for acquiring a message from the first electronic device.
  • the message carries an application identifier, a reference event identifier and positioning information.
  • the application identifier is used to characterize the application running on the first electronic device
  • the reference event identifier is used to indicate the event type of the location abnormal event
  • the location information is information corresponding to the event identifier
  • the location information is used to Indicate the information acquisition status of the first electronic device
  • the first electronic device includes a target application
  • the first server refers to a server that provides functional support for the target application
  • the second server is the first OEM server for electronic equipment.
  • the device 7 is further configured to: obtain the first log information from the first server, the first log information Information used to indicate the first server when the abnormal positioning problem occurs; determine the target event identifier according to the first log information, the reference event identifier and the positioning information; send the target event identifier to the application identifier according to the application identifier.
  • the first electronic device sends the target event identifier; or, sends the target event identifier to the first server.
  • the device 7 before obtaining the message from the first electronic device, the device 7 is further configured to: obtain after-sales information, the after-sales information is used to indicate an abnormal positioning event of the second electronic device.
  • the second electronic device is any electronic device among multiple electronic devices corresponding to the second server; determine the application identification corresponding to the second electronic device according to the after-sales information; according to the second electronic device
  • the application identification corresponding to the device and the after-sales information send a log acquisition request to a third server.
  • the third server is a server corresponding to the target application included in the second electronic device; obtain the second log acquisition request from the third server.
  • Log information determine a third event identifier and a fourth solution corresponding to the third event identifier according to the second log information and the after-sales information; update the third event identifier according to the third event identifier and the fourth solution.
  • a preset set or a second preset set the first preset set includes a correspondence between a first type of event identification and a first type of solution, the first type of solution is local to the first electronic device
  • the second preset set includes a correspondence between a second type of event identifier and a second type of solution that can be executed by the first server.
  • the positioning anomaly solving device 800 includes: a processing module 812 and a communication module 811 .
  • the processing module 812 is used to control and manage the actions of the positioning anomaly resolution device, for example, to execute the steps of the acquisition unit 71 , and/or to execute other processes of the technology described herein.
  • the communication module 811 is used for interaction between the location anomaly resolution device and other devices.
  • the anomaly locating device may also include a storage module 813 , which is used to store the program code and data of the anomaly locating device.
  • the processing module 812 may be a processor or a controller, such as a central processing unit (Central Processing Unit, CPU), a general-purpose processor, a digital signal processor (Digital Signal Processor, DSP), ASIC, FPGA or other programmable processors. Logic devices, transistor logic devices, hardware components, or any combination thereof. It may implement or execute the various illustrative logical blocks, modules, and circuits described in connection with this disclosure.
  • the processor may also be a combination that implements computing functions, such as a combination of one or more microprocessors, a combination of a DSP and a microprocessor, and so on.
  • the communication module 811 may be a transceiver, an RF circuit, a communication interface, etc.
  • the storage module 813 may be a memory.
  • the above-mentioned positioning anomaly solving device 800 can execute the above-mentioned positioning anomaly solving method shown in FIG. 2a.
  • the electronic device includes corresponding hardware structures and software modules for performing each function.
  • the present application can be implemented in the form of hardware or a combination of hardware and computer software. Whether a function is performed by hardware or computer software driving the hardware depends on the specific application and design constraints of the technical solution. Skilled artisans may implement the described functionality using different methods for each specific application, but such implementations should not be considered beyond the scope of this application.
  • Embodiments of the present application can divide the electronic device into functional units according to the above method examples.
  • each functional unit can be divided corresponding to each function, or two or more functions can be integrated into one processing unit.
  • the above integrated units can be implemented in the form of hardware or software functional units. It should be noted that the division of units in the embodiment of the present application is schematic and is only a logical function division. In actual implementation, there may be other division methods.
  • An embodiment of the present application also provides a chip, wherein the chip includes a processor for calling and running a computer program from a memory, so that the device installed with the chip executes the electronic device described in the above method embodiment. Some or all of the steps.
  • Embodiments of the present application also provide a computer storage medium, wherein the computer storage medium stores a computer program for electronic data exchange, and the computer program causes the computer to execute part or all of the steps of any method described in the above method embodiments.
  • the above-mentioned computer includes electronic equipment.
  • Embodiments of the present application also provide a computer program product.
  • the computer program product includes a non-transitory computer-readable storage medium storing a computer program.
  • the computer program is operable to cause the computer to execute any of the methods described in the above method embodiments. Some or all steps of a method.
  • the computer program product may be a software installation package, and the computer includes electronic equipment.
  • the disclosed device can be implemented in other ways.
  • the device embodiments described above are only illustrative.
  • the division of the above units is only a logical function division. In actual implementation, there may be other divisions.
  • multiple units or components may be combined or integrated. to another system, or some features can be ignored, or not implemented.
  • the coupling or direct coupling or communication connection between each other shown or discussed may be through some interfaces, and the indirect coupling or communication connection of the devices or units may be in electrical or other forms.
  • the units described above as separate components may or may not be physically separated.
  • the components shown as units may or may not be physical units, that is, they may be located in one place, or they may be distributed to multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.
  • each functional unit in each embodiment of the present application can be integrated into one processing unit, each unit can exist physically alone, or two or more units can be integrated into one unit.
  • the above integrated units can be implemented in the form of hardware or software functional units.
  • the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it can be stored in a computer-readable memory.
  • the technical solution of the present application is essentially or contributes to the existing technology, or all or part of the technical solution can be embodied in the form of a software product, and the computer software product is stored in a memory, It includes several instructions to cause a computer device (which can be a personal computer, a server or a network device, etc.) to execute all or part of the steps of the above methods in various embodiments of the present application.
  • the aforementioned memory includes: U disk, read-only memory (ROM, Read-Only Memory), random access memory (RAM, Random Access Memory), mobile hard disk, magnetic disk or optical disk and other media that can store program code.
  • the program can be stored in a computer-readable memory.
  • the memory can include: a flash disk. , read-only memory (English: Read-Only Memory, abbreviation: ROM), random access device (English: Random Access Memory, abbreviation: RAM), magnetic disk or optical disk, etc.

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Abstract

本申请实施例提供了一种定位异常解决方法及相关装置，应用于第一电子设备，所述方法包括：获取来自目标应用的参考事件标识和应用标识；确定第一预设集合中是否存在所述参考事件标识；若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；获取所述第一服务器响应所述消息而发送的第一反馈信息；执行所述第一反馈信息对应的内容，以解决所述定位异常问题。可以提高出现定位异常问题时的问题解决效率和用户使用体验。

Description

定位异常解决方法及相关装置 技术领域
本申请属于数据处理领域，具体涉及一种定位异常解决方法及相关装置
背景技术
全球卫星导航系统(the Global Navigation Satellite System，GNSS)，也称为全球导航卫星系统，是能在地球表面或近地空间的任何地点为用户提供全天候的3维坐标和速度以及时间信息的空基无线电导航定位系统。当前越来越多的用户的工作与导航定位等强相关，因此用户对定位的精度等也有强烈的需求。但当前在定位出现异常时，无法精确定位是定位模块的问题还是应用程序的问题，使得无法快速定位问题的原因，并及时修复。
发明内容
本申请实施例提供了一种定位异常解决方法及相关装置，以期快速确定定位异常原因，并及时修复，以提高用户使用体验。
第一方面，本申请实施例提供了一种定位异常解决方法，应用于第一电子设备，所述方法包括：
获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用；
确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案；
若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；
向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
第二方面，本申请实施例提供了一种定位异常解决方法，应用于第一服务器，所述方法包括：
获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识，所述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
确定第二预设集合中是否存在所述参考事件标识，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
若是，则根据所述参考事件标识确定第一解决方案，所述第一解决方案为所述第二预设集合中包括的所述参考事件标识对应的解决方案；
执行所述第一解决方案并生成第一反馈信息，所述第一反馈信息用于指示所述电子设备需要执行的内容；
根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
第三方面，本申请实施例提供了一种定位异常解决方法，应用于第二服务器，所述方法包括：
获取来自第一电子设备的消息，所述消息携带有应用标识、参考事件标识和定位信息，所述应用标识用于表征所述第一电子设备运行的应用，所述参考事件标识用于指示定位异常事件的事件类型，所述定位信息为与所述事件标识对应的信息，所述定位信息用于指示所述第一电子设备的信息获取情况，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器，所述第二 服务器为所述第一电子设备的主机厂服务器。
第四方面，本申请实施例提供了一种定位异常解决装置，应用于第一电子设备，所述装置包括：第一获取单元，用于获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用；确定单元，用于确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案；第二获取单元，用于若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；发送单元，用于向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；第三获取单元，用于获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；执行单元，用于执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
第五方面，本申请实施例提供了一种定位异常解决装置，应用于第一服务器，所述装置包括：获取单元，用于获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识，所述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器；第一确定单元，用于确定第二预设集合中是否存在所述参考事件标识，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；第二确定单元，用于若是，则根据所述参考事件标识确定第一解决方案，所述第一解决方案为所述第二预设集合中包括的所述参考事件标识对应的解决方案；执行单元，用于执行所述第一解决方案并生成第一反馈信息，所述第一反馈信息用于指示所述电子设备需要执行的内容；发送单元，用于根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
第六方面，本申请实施例提供了一种定位异常解决装置，应用于第二服务器，所述装置包括：获取单元，用于获取来自第一电子设备的消息，所述消息携带有应用标识、参考事件标识和定位信息，所述应用标识用于表征所述第一电子设备运行的应用，所述参考事件标识用于指示定位异常事件的事件类型，所述定位信息为与所述事件标识对应的信息，所述定位信息用于指示所述第一电子设备的信息获取情况，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器，所述第二服务器为所述第一电子设备的主机厂服务器。
第七方面，本申请实施例提供了一种电子设备，包括处理器、存储器、通信接口，以及一个或多个程序，所述一个或多个程序被存储在所述存储器中，并且被配置由所述处理器执行，所述程序包括用于执行本申请实施例第一方面中的步骤的指令。
第八方面，本申请实施例提供了一种服务器，包括处理器、存储器、通信接口，以及一个或多个程序，所述一个或多个程序被存储在所述存储器中，并且被配置由所述处理器执行，所述程序包括用于执行本申请实施例第二方面或第三方面中的步骤的指令。
第九方面，本申请实施例提供了一种计算机存储介质，其特征在于，存储用于电子数据交换的计算机程序，其中，所述计算机程序使得计算机执行如本实施例第一方面或第二方面或第三方面中所描述的部分或全部步骤。
第十方面，本申请实施例提供了一种计算机程序产品，其中，上述计算机程序产品包括存储了计算机程序的非瞬时性计算机可读存储介质，上述计算机程序可操作来使计算机执行如本申请实施例第一方面或第二方面或第三方面中所描述的部分或全部步骤。该计算机程序产品可以为一个软件安装包。
第十一方面，本申请实施例提供了一种芯片，包括：处理器，用于从存储器中调用并运行计算机程序，使得安装有所述芯片的设备执行如本申请实施例第一方面或第二方面或第三方面任一方法中所描述 的部分或全部步骤。
可以看出，本申请实施例中，第一电子设备首先获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，然后确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案，若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况，再然后向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器，再然后获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案，最后执行所述第一反馈信息对应的内容，以解决所述定位异常问题。这样，本方案可以根据事件标识快速定位问题原因，并同时根据电子设备和目标应用的服务器的信息共同对定位异常进行解决，可以提高出现定位异常时的解决效率和用户使用体验。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1a是本申请实施例提供的一种定位异常解决系统的示意图；
图1b是本申请实施例提供的一种电子设备的结构示意图；
图1c是本申请实施例提供的一种服务器的结构示意图；
图2a是本申请实施例提供的一种定位异常解决方法的流程示意图；
图2b是本申请实施例提供的另一种定位异常解决方法的流程示意图；
图2c是本申请实施例提供的另一种定位异常解决方法的流程示意图；
图3是本申请实施例提供的一种定位异常解决装置的功能单元组成框图；
图4是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图；
图5是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图；
图6是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图；
图7是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图；
图8是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。
具体实施方式
为了使本技术领域的人员更好地理解本申请方案，下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
本申请的说明书和权利要求书及上述附图中的术语“第一”、“第二”等是用于区别不同对象，而不是用于描述特定顺序。此外，术语“包括”和“具有”以及它们任何变形，意图在于覆盖不排他的包含。例如包含了一系列步骤或单元的过程、方法、系统、产品或设备没有限定于已列出的步骤或单元，而是可选地还包括没有列出的步骤或单元，或可选地还包括对于这些过程、方法、产品或设备固有的其他步骤或单元。
在本文中提及“实施例”意味着，结合实施例描述的特定特征、结构或特性可以包含在本申请的至少一个实施例中。在说明书中的各个位置出现该短语并不一定均是指相同的实施例，也不是与其它实施例互斥的独立的或备选的实施例。本领域技术人员显式地和隐式地理解的是，本文所描述的实施例可以与 其它实施例相结合。
目前，在定位出现问题时，仅是通过对定位装置进行检测以寻找问题原因，无法及时有效的确定到底是定位装置的问题还是应用程序的问题，以使得无法快速高效的对定位问题进行解决，使得用户使用体验不佳。
针对上述问题，本申请实施例提供了一种定位异常解决方法及相关装置，下面结合附图对本申请实施例进行详细介绍。
请参阅图1a，图1a是本申请实施例提供的一种定位异常解决系统的示意图。如图所示，定位异常解决系统10包括第一服务器103、第二服务器102和第一电子设备101，第一服务器103、第二服务器102和第一电子设备101分别通信连接。该第一电子设备101中包括目标应用，第一服务器103为该目标应用对应的服务器，第二服务器为第一电子设备对应的服务器。例如该第二服务器102可以是第一电子设备101的生产商的服务器。当第一电子设备101出现定位异常的情况时，可以通过第一服务器103、第二服务器102和第一电子设备101共同定位异常问题，以解决定位异常。
上述第一电子设备101的结构可以如图1b的电子设备100所示，所述电子设备100包括处理器120、存储器130、通信接口140以及一个或多个程序131，其中，所述一个或多个程序131被存储在上述存储器130中，且被配置由上述处理器120执行，所述一个或多个程序131包括用于执行下述方法实施例中任一步骤的指令。具体实现中，所述处理器120用于执行如下述方法实施例中由电子设备执行的任一步骤，且在执行诸如发送等数据传输时，可选择的调用所述通信接口140来完成相应操作。
本申请实施例所涉及到的电子设备可以是具备通信能力的电子设备，该电子设备可以包括各种具有无线通信功能的手持设备、车载设备、可穿戴设备、计算设备或连接到无线调制解调器的其他处理设备，以及各种形式的用户设备(User Equipment，UE)，移动台(Mobile Station，MS)，终端设备(terminal device)等等。
上述第一服务器103和第二服务器102的结构如图1c中的服务器200所示，所述服务器200包括处理器220、存储器230、通信接口240以及一个或多个程序231，其中，所述一个或多个程序231被存储在上述存储器230中，且被配置由上述处理器220执行，所述一个或多个程序231包括用于执行下述方法实施例中任一步骤的指令。具体实现中，所述处理器220用于执行如下述方法实施例中由服务器执行的任一步骤，且在执行诸如发送等数据传输时，可选择的调用所述通信接口240来完成相应操作。
请参阅图2a，图2a是本申请实施例提供的一种定位异常解决方法的流程示意图。如图所示，所述定位异常解决方法应用于第一电子设备，所述方法包括以下步骤：
步骤201，第一电子设备获取来自目标应用的参考事件标识和应用标识。
其中，所述第一电子设备中运行有所述目标应用，所述目标应用包括第三方应用和系统层级应用。所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用。目标应用为需要用到或涉及到定位或导航等功能的应用。当目标应用检测到定位异常时，就可以通过协定好的接口给电子设备的底层发送参考事件标识和应用标识，使得第一电子设备可以及时了解定位异常的情况。该事件标识中可以包括事件类型编号和对应的事件状态等内容。应用标识可以用于唯一标识电子设备。不同的事件标识对应有不同的定位异常问题。需要说明的是，一个事件标识可以用于指示一类定位异常问题，即相同事件类型的定位异常事件可以是采用相同的解决方案的事件，则可以使用同一个事件标识。
具体实现中，本方案还可以包括一个综合事件标识集合，第一电子设备和第一服务器均可查询该综合事件标识集合，该综合事件标识集合中包括第一预设集合和第二预设集合中的所有事件标识，该综合事件标识集合中包括有定位异常问题与事件标识的对应关系，在目标应用检测到出现定位异常的问题时，可以通过当前出现的定位异常问题查询综合事件标识集合，以确定事件标识。若综合事件标识集合中存在该定位异常问题对应的事件标识，则目标应用可以直接确定综合事件标识集合中的事件标识为参考事件标识，即参考事件标识为已有标识，若综合事件标识集合中不存在该定位异常问题对应的事件标识，则目标应用生成参考事件标识，即该参考事件标识为待选标识，也就是说该定位异常事件对应的定位异常问题为新出现的问题，综合事件标识集合中不存在该参考事件标识。
步骤202，第一电子设备确定第一预设集合中是否存在所述参考事件标识。
其中，所述第一预设集合中包括事件标识、解决方案以及所述事件标识与所述解决方案的对应关系，所述第一预设集合中的解决方案为由第一电子设备执行的方案。每个事件标识对应有不同的解决方案。可以事先确定出每个事件标识对应的解决方案，在确定该定位异常问题可以是由电子设备执行的情况下，将对应的解决方案存储在第一预设集合中。即第一预设集合中包括的事件标识对应的定位异常情况的解决方案是可以由第一电子设备执行的，通过查找第一预设集合中的对应关系就可以获取到对应的解决方案。不同的电子设备可以对应同一个第一预设集合，即所有电子设备在出现定位异常问题时，都可以通过第一预设集合确定是否存在解决方案。
在一个可能的实例中，所述确定第一预设集合中是否存在所述参考事件标识之后，所述方法还包括：若是，则根据所述参考事件标识确定第二解决方案，所述第二解决方案为所述第一预设集合中包括的所述参考事件标识对应的解决方案；执行所述第二解决方案，所述第二解决方案用于解决所述定位异常问题。
其中，若第一预设集合中包括参考事件标识，则意味着该定位异常问题可以由第一电子设备解决，则第一电子设备可以根据第一预设集合中的对应关系确定解决方案，并解决该定位异常的问题。例如当前事件标识对应的是定位信号弱的情况下，第一电子设备可以对设备端信号进行检查，并通过重启等方案解决定位异常问题。
可见，本实例中，第一电子设备获取事件标识后，可以根据第一预设集合中的对应关系快速响应，确定出解决方案，及时解决定位异常问题，提高定位异常问题的解决效率。
步骤203，若否，则第一电子设备获取与所述参考事件标识对应的定位信息；
其中，所述定位信息用于指示所述第一电子设备的位置获取情况。不同的事件标识对应的定位信息可以相同，也可以是不同的。
步骤204，第一电子设备向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息。
其中，所述第一服务器是指为所述目标应用提供功能支撑的服务器。当目标应用为系统层级应用时，该第一服务器可以是主机厂服务器。所述事件标识与定位信息的对应关系可以根据预设协议或约定确定，该预设协议或约定中规定了不同的定位异常问题所对应的电子设备应当获取和向第一服务器上报的信息内容。针对不同的目标应用对应的第一服务器来说，协议中规定的对应关系可以是相同的，也可以是针对不同的目标应用进行特别规定。该第一服务器是目标应用的服务器，该第一服务器可以是云服务器或服务器集群。需要说明的是，在向第一服务器发送所述定位信息前，所述方法还包括：对所述定位信息进行检查，确定所述定位信息中是否包括预设信息，所述预设信息为与安全和/或隐私有关的信息，若包括，则删除所述预设信息。其中，该预设信息可以是用户自主设置，也可以是获取用户职业，根据用户职业类型确定。该预设信息还可以是由电子设备的生产商确定，即此时该预设信息为与所述电子设备的生产商的安全和/或隐私有关的信息。在当预设协议中的对应关系是所有目标应用通用的时，可以先根据目标应用名称或类型确定每个目标应用或每类目标应用的预设信息，即不同的目标应用对应的预设信息可以不同。当出现新的定位异常问题时，可以根据该新出现的问题的事件标识和与其对应的定位信息的对应关系、解决方案等内容对该预设协议进行更新，使得该预设协议为一个通用文档，不同的目标应用对应的第一服务器和不同的第一电子设备对应的第二服务器都可以根据该预设协议进行定义定位异常问题的解决。
步骤205，第一服务器确定第二预设集合中是否存在所述参考事件标识。
其中，所述第二预设集合中包括事件标识、解决方案以及所述事件标识与所述解决方案的对应关系，所述第二预设集合中的解决方案为由目标应用对应的服务器执行的方案。不同的目标应用对应的服务器均可以对应相同的第二预设集合，例如目标应用A对应的第一服务器A，和目标应用B对应的第一服务器B都可以通过查询第二预设集合来获取第一解决方案。当然，不同的目标应用对应的服务器也可以对应不同的第二预设集合，例如第一服务器A和第二服务器B对应的第二预设集合不同，即同一个事件标识对应的解决方案不同。
步骤206，若是，则第一服务器根据所述参考事件标识确定第一解决方案；
步骤207，第一服务器执行所述第一解决方案并生成第一反馈信息；
步骤208，第一服务器根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
其中，所述第一反馈信息用于指示所述电子设备需要执行的内容。所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案。例如第一服务器根据第一解决方案执行了数据更新等操作后，向第一电子设备发送第一反馈信息，该第一反馈信息中包括需要该第一电子设备执行重启等操作。需要说明的是，该反馈信息中还可以包括第一服务器的执行结果，即用于指示第一服务器是否解决该定位异常问题。
步骤209，第一电子设备执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
其中，当第一预设集合中不包括参考事件标识时，由电子设备将收集的定位信息上传给第一服务器，由第一服务器根据获取的定位信息进行定位异常问题的解决。即该定位异常问题是出自目标应用，因此由第一服务器来确定解决方案。
可见，本实例中，第一电子设备首先获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，然后确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案，若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况，再然后向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器，再然后获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案，最后执行所述第一反馈信息对应的内容，以解决所述定位异常问题。这样，本方案可以根据事件标识快速定位问题原因，并同时根据电子设备和目标应用的服务器的信息共同对定位异常进行解决，可以提高出现定位异常时的解决效率和用户使用体验。
请参阅图2b，图2b是本申请实施例提供的另一种定位异常解决方法的流程示意图，本申请提供的定位异常检测方法还包括以下步骤：
步骤301，第一电子设备获取来自目标应用的参考事件标识和应用标识；
其中，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用。
步骤302，第一电子设备获取所述定位信息。
其中，所述定位信息用于指示所述第一电子设备的位置获取情况，所述定位信息为与所述事件标识对应的信息，该事件标识与定位信息的对应关系可以根据预设协议或约定确定。
步骤303，第一电子设备向第二服务器发送所述消息；
其中，所述消息携带有所述定位信息、所述参考事件标识和所述应用标识的消息，所述第二服务器为所述第一电子设备的主机厂服务器。
步骤304，第一电子设备确定第一预设集合中是否存在所述参考事件标识；
步骤305，若是，则第一电子设备根据所述参考事件标识确定第二解决方案。
其中，所述第二解决方案为所述第一预设集合中包括的所述参考事件标识对应的解决方案。
步骤306，第一电子设备执行所述第二解决方案，以解决所述定位异常问题。
其中，电子设备在获取了定位信息、事件标识后，一方面可以根据事件标识确定是否有对应的解决方案，若有，则根据该解决方案对定位异常问题进行解决。另一方面，第一电子设备还向第二服务器发送应用标识、事件标识和定位信息等信息，便于后续根据第二服务器中的内容对该定位异常问题进行追 溯。特别地，还可以向第二服务器发送后续信息，该后续信息用于确定第一电子设备是否已解决该问题，若第一电子设备未解决该问题，则第二服务器可以根据第一电子设备上传的事件标识、定位信息和应用标识等信息来确定解决方案，并下发反馈信息给第一电子设备进行定位异常问题的解决。需要说明的是，第一电子设备也可以是在执行了所述第二解决方案后再向第二服务器发送所述消息，此时，所述消息中还可以携带执行结果，即第一电子设备是否已解决该问题。
可见，本实例中，在出现定位异常的问题时，第一电子设备一方面会自主对该定位异常问题进行解决，保证解决效率，提高用户使用体验，另一方面会将该问题对应的各信息上传到第二服务器，便于后续对问题进行回溯。
在一个可能的实例中，所述第一电子设备向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，包括：根据所述事件标识确定上报条件；在满足所述上报条件时向所述第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息。
其中，不同的事件标识对应的上报条件可以不同。在第一电子设备获取异常提示信息后，就会根据该异常提示信息中的事件标识获取定位信息，然后在满足上报条件时，将该定位信息上报给第一服务器和/或第二服务器。该上报条件可以包括时间条件和/或状态条件。例如，该上报条件可以仅包括状态条件，即当前状态为目标应用发起导航操作，上报一次定位信息。或者该上报条件同时包括时间条件和状态条件，即第一电子设备出现室内外切换的情况下，每20s上报一次定位信息。
可见，本实例中，在满足事件标识对应的上报条件时，向第一服务器上报定位信息，可以及时准确的获取需要的信息，提高定位异常问题解决的效率。
在一个可能的实例中，所述定位信息包括以下至少一种：所述第一电子设备在满足所述信息上报条件时所述第一电子设备的搜星情况、定位上报情况和所述目标应用拦截情况，所述搜星情况用于指示卫星信号强度，所述定位上报情况用于指示是否在预设时段内向所述目标应用上报位置，所述目标应用拦截情况用于指示所述目标应用是否被拦截。
其中，所述搜星情况包括可用卫星的信号强度，第一电子设备的平均搜星强度、可用卫星数量等。所述定位上报情况可以包括针对目标应用的每一段时间内的上报情况，定位开关是否开启以及上报成功率等，例如2s内是否给目标应用上报位置。所述应用拦截情况包括目标应用是否被拦截，系统链路是否通畅、目标应用的权限是否开放等。每个事件标识对应的定位信息可以包括上述信息中的一个或多个。
在一个可能的实例中，所述事件标识用于指示定位异常事件，所述定位异常事件包括定位信号弱事件、定位偏移事件或定位场景变换事件。
其中，定位偏移事件包括在用户使用目标应用的过程中，出现的定位不准或导航过程中出现的导航与地图出现较大位置误差等。定位场景变换事件可以是出现用户由室内转为室外的事件，由于不同的场景要求的地图能力不同，因此出现场景切换时也可能出现定位异常。
可见，本实例中，针对不同的事件类型确定不同的事件标识，可以快速定位异常出现的原因及获取解决方案。
例如当第一电子设备为手机，目标应用为外卖等配送应用时，具体上报信息如下表所示：
Figure PCTCN2022141722-appb-000001
Figure PCTCN2022141722-appb-000002
其中，上述表格中“内容”部分对应的即为事件类型，包括但不限于上表所示的导航信号弱和定位漂移事件。表格中“触发时机”则指示了其对应的事件类型的消息上报条件，在满足该上报条件时就会向第一服务器或第二服务器上报一次所述消息。表格中“传递参数”部分对应的内容即为第一电子设备上报的消息的内容。例如在导航信号弱事件下，第一电子设备在满足上报条件后，要上报的信息包括事件标识、应用标识和定位信息。表格中“provider:gps，command:send_gps_timeout”对应的内容即为事件标识，意思是当前正在使用GPS，但该GPS已暂停或发生超时，即指示导航信号弱事件。“extras:uuid(应用ID#UTC时间戳)”uuid为通用唯一标识识别码，即此部分为应用标识，“手机上报数据”后对应的信息内容即为定位信息，由表中可知，该定位信息可以包括：可用卫星的数量、预设时段内是否上报目标应用的位置，目标应用是否被拦截，系统链路是否通畅，导航定位芯片定位是否正常、电子设备定位开关状态、当前目标应用的定位权限是否开启。需要说明的是，上述表格中展示的定位信息的内容和上报形式仅为示例，还可以包括其他信息及其他上报形式。
可见，本实例中，第一服务器可以根据第一电子设备上报的定位信息确定当前的定位情况，以生成反馈信息，用以第一电子设备解决定位异常问题。且第二服务器也可以根据第一电子设备上报的定位信息记录该定位异常问题出现时的定位情况，方便后续回溯和对定位异常问题进行解决。
请参阅图2c，图2c是本申请实施例提供的另一种定位异常解决方法的流程示意图。本申请实施例提供的定义异常解决方法还包括以下步骤：
步骤401，第一服务器获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识。
其中，述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器。
步骤402，第一服务器确定第二预设集合中是否存在所述参考事件标识。
其中，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案。
步骤403，若否，则第一服务器根据所述定位信息和所述参考事件标识获取第一日志信息。
其中，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息。
步骤404，第一服务器向第二服务器发送所述第一日志信息；
步骤405，第二服务器根据所述第一日志信息，所述参考事件标识和所述定位信息确定目标事件标识。
其中，所述目标事件标识可以是第一预设集合或第二预设集合中已有的事件标识。也可以是该第一预设集合或第二预设集合中未有的事件标识，则此时第一电子设备获取的事件标识为待选事件标识，即目标应用在确定出现了定位异常情况时，若根据该定位异常情况没有查找到对应的事件标识，则可以先生成一个待定事件标识，最后由第二服务器确定该待定事件标识为目标事件标识。
步骤406，第二服务器向所述第一服务器发送所述目标事件标识；
步骤407，第一服务器根据所述目标事件标识确定第三解决方案；
步骤408，第一服务器执行所述第三解决方案并生成第二反馈信息；
步骤409，第一服务器根据所述应用标识向所述第一电子设备发送所述第二反馈信息。
其中，所述第三解决方案为所述第二预设集合中包括的所述目标事件标识对应的解决方案，所述第二反馈信息用于指示所述第一电子设备需要执行的内容。目标应用在确定出现定位异常时，可以通过第一电子设备向第一服务器发送事件标识、定位信息和该目标应用的应用标识，这样目标应用就可以知道当前的第一电子设备出现了定位异常的问题。然后第一服务器可以确定第二预设集合中是否有对应的事件标识，若有，则第一服务器可以根据该事件标识集合中的对应关系找到第一解决方案，并解决定位异常问题。若没有，则第一服务器会获取出现该定位异常时的第一服务器的第一日志信息，然后将该第一日志信息发送给第二服务器，由第二服务器根据第一日志信息、该应用标识和定位异常信息确定事件标识。特别地，第二服务器还可以根据获取的第一日志信息和定位异常信息，确定当前定位异常问题的解决方案。
在一个可能的实例中，所述第二服务器获取来自第一电子设备的消息之后，所述方法还包括：获取来自所述第一服务器的第一日志信息，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；根据所述第一日志信息，所述参考事件标识和所述定位信息确定目标事件标识；根据所述应用标识向所述第一电子设备发送所述目标事件标识；或者，向所述第一服务器发送所述目标事件标识。
其中，当参考事件标识为待选标识时，则意味着第一电子设备和第一服务器都无法根据事件标识找到对应的解决方案，则此时该第一服务器会将该异常时刻对应的日志信息发送给第二服务器，由第二服务器来确定最终标识和对应的解决方案，即目标事件标识和第三解决方案。若第三解决方案与已有标识的对应的解决方案相同，则该目标事件标识就为该已有事件标识，例如事件标识A的解决方案与目标事件标识的解决方案相同，则确定目标事件标识就为该事件标识A，并同时在综合事件标识集合中更新事件标识与定位异常问题的对应关系，这样在目标应用下次再检测到同样的定位异常问题时，就可以确定该定位异常问题的事件标识为事件标识A。若第三解决方案不与任何一个已有标识对应的解决方案相同，则该目标事件标识就是参考事件标识，并同时在综合事件标识集合中更新该事件标识与定位异常问题的对应关系，则此时参考事件标识或者说是目标事件标识就不再是待选标识，而是已有标识。
具体实现中，在根据所述第一日志信息，所述参考事件标识和所述定位信息确定目标事件标识之后，所述方法还包括：根据目标事件标识确定第三解决方案；确定所述第三解决方案的执行主体，若该执行主体为电子设备，则根据应用标识向第一电子设备发送目标事件标识，并根据目标事件标识和第三解决方案更新第一预设集合；若该执行主体为目标应用对应的服务器，则向第一服务器发送所述目标事件标识，并根据目标事件标识和第三解决方案更新第二预设集合。则此时第一电子设备或第一服务器就可以根据目标事件标识在第一预设集合或第二预设集合中确定出对应的第三解决方案，以此解决定位异常问题。特别地，在对第一预设集合或第二预设集合进行更新之前，所述方法还包括：确定该目标事件标识是否为已有标识，若否，则根据目标事件标识和第三解决方案更新第一预设集合或第二预设集合，若是，则意味着第一预设集合和第二预设集合中包括有目标事件标识和对应的解决方案，则不用进行更新。
可见，本实例中，由第二服务器对未出现过的定位异常问题进行解决并更新事件标识集合，不仅可以使得该定位异常事件可以及时得到解决，而且在下次出现相同问题时，其他电子设备或目标应用对应的服务器也可以快速查找到解决方案。
在一个可能的实例中，所述第一电子设备向第二服务器发送所述消息之后，所述方法还包括：获取来自第二服务器响应所述第一服务器的第一日志信息和所述消息而发送的目标事件标识，所述目标事件标识为所述第一预设集合中的事件标识，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；根据所述目标事件标识确定第三解决方案，所述第三解决方案为所述第一预设集合中所述目标事件标识对应的解决方案；执行所述第三解决方案，所述第三解决方案用于解决所述定位异常问题。
其中，第一电子设备在获取到目标事件标识时，则可以根据该目标事件标识去第一预设集合中确定第三解决方案，以此解决定位异常的问题。
可见，本实例中，由第二服务器对未出现过的定位异常问题进行解决并更新事件标识集合，可以使得第一电子设备快速及时的对定位异常问题进行解决。
在一个可能的实例中，所述第二服务器获取来自第一电子设备的应用标识、参考事件标识和定位信息之前，所述方法还包括：获取售后信息，所述售后信息用于指示第二电子设备的定位异常事件的事件类型，所述第二电子设备为所述第二服务器对应的多个电子设备中的任意一个电子设备；根据所述售后信息确定所述第二电子设备对应的应用标识；根据所述第二电子设备对应的应用标识和所述售后信息向第三服务器发送日志获取请求，所述第三服务器为所述第二电子设备中包括的目标应用对应的服务器；获取来自所述第三服务器的第二日志信息；根据所述第二日志信息和所述售后信息确定第三事件标识和所述第三事件标识对应的第四解决方案；根据所述第三事件标识和所述第四解决方案更新第一预设集合或第二预设集合，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案。
其中，第二服务器可以对应多个电子设备，第二电子设备也可以是指的第一电子设备。该售后信息中包括用户使用电子设备时反馈的定位异常问题。第二服务器可以通过国际移动设备识别码(International Mobile Equipment Identity，IMEI)查找到目标应用的应用标识，然后第二服务器可以根据应用标识查找到该目标应用对应的第一服务器，然后第一服务器可以根据应用标识和售后信息确定当时的定位信息，然后以此查找当时第一服务器的第二日志信息。第二服务器就可以根据获取的第二日志信息确定该售后信息对应的定位异常问题的解决方案和其对应的事件标识。该售后信息可以是线上由第二电子设备发送给第二服务器的，也可以是第二服务器获取的线下信息，例如由用户在电子设备的售后门店中提交的信息。需要说明的是，若第三事件标识对应的第四解决方案与现有事件标识对应的解决方案相同，则只需要更新第三事件标识和第三事件标识与解决方案的对应关系即可。
可见，本实例中，第二服务器可以根据售后信息对新出现的定位异常情况进行获取并给出解决方案，方便下次出现同类情况时第一电子设备和第一服务器可以快速响应并解决。
在一个可能的实例中，所述第二服务器根据所述第二日志信息和所述售后信息确定第三事件标识和所述第三事件标识对应的第四解决方案之后，所述方法还包括：确定所述第四解决方案的执行主体，所述执行主体包括电子设备或目标应用对应的服务器；在所述执行主体为所述电子设备时，根据所述第三事件标识和所述第四解决方案更新所述第一预设集合；在所述执行主体为所述目标应用对应的服务器时，根据所述第三事件标识和所述第四解决方案更新所述第二预设集合。
其中，在更新所述第一预设集合或第二预设集合前，所述方法还包括：根据所述售后信息和所述第三事件标识更新综合事件标识集合，该综合事件标识集合中包括有定位异常问题与事件标识的对应关系。以及确定已有标识对应的解决方案中是否存在与第四解决方案相同的方案，若是，则确定该第三事件标识为已有标识，则此时仅更新综合事件标识集合，而不用更新第一预设集合和第二预设集合。若已有标识对应的解决方案中不存在与第四解决方案相同的方案，则该第三事件标识为新出现的事件标识，则不仅需要更新综合事件标识集合，还需要更新第一预设集合或第二预设集合。
可见，本实例中，由第二服务器对未出现过的定位异常问题进行解决并更新事件标识集合，不仅可以使得该定位异常事件可以及时得到解决，而且在下次出现相同问题时，其他电子设备或目标应用对应的服务器也可以快速查找到解决方案。
与上述实施例一致的，请参阅图3，图3是本申请实施例提供的一种定位异常解决装置的功能单元组成框图。所述定位异常解决装置3应用于第一电子设备，所述装置3包括：第一获取单元31，用于获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用；确定单元32，用于确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案；第二获取单元33，用于若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；发送单元34，用于向第一服务器发送携带所述定位信息、所述参考事件标 识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；第三获取单元35，用于获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；执行单元36，用于执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
在一个可能的实例中，在所述确定第一预设集合中是否存在所述参考事件标识之后，所述装置3还用于：若是，则根据所述参考事件标识确定第二解决方案，所述第二解决方案为所述第一预设集合中包括的所述参考事件标识对应的解决方案；执行所述第二解决方案，所述第二解决方案用于解决所述定位异常问题。
在一个可能的实例中，在所述获取来自目标应用的参考事件标识和应用标识之后，所述装置3还用于：获取所述定位信息；向第二服务器发送所述消息，所述第二服务器为所述第一电子设备的主机厂服务器。
在一个可能的实例中，在所述向第二服务器发送所述消息之后之后，所述装置3还用于：获取来自第二服务器响应所述第一服务器的第一日志信息和所述消息而发送的目标事件标识，所述目标事件标识为所述第一预设集合中的事件标识，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；根据所述目标事件标识确定第三解决方案，所述第三解决方案为所述第一预设集合中所述目标事件标识对应的解决方案；执行所述第三解决方案，所述第三解决方案用于解决所述定位异常问题。
在一个可能的实例中，在所所述向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息方面，所述发送单元34具体用于：根据所述事件标识确定上报条件；在满足所述上报条件时向所述第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息。
在一个可能的实例中，所述定位信息包括以下至少一种：所述第一电子设备在满足所述信息上报条件时所述第一电子设备的搜星情况、定位上报情况和所述目标应用拦截情况，所述搜星情况用于指示卫星信号强度，所述定位上报情况用于指示是否在预设时段内向所述目标应用上报位置，所述目标应用拦截情况用于指示所述目标应用是否被拦截。
可以理解的是，由于方法实施例与装置实施例为相同技术构思的不同呈现形式，因此，本申请中方法实施例部分的内容应同步适配于装置实施例部分，此处不再赘述。
在采用集成的单元的情况下，请参阅图4，图4是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。在图4中，定位异常解决装置400包括：处理模块412和通信模块411。处理模块412用于对定位异常解决装置的动作进行控制管理，例如，执行第一获取单元31、确定单元32、第二获取单元33、发送单元34、第三获取单元35和执行单元36的步骤，和/或用于执行本文所描述的技术的其它过程。通信模块411用于定位异常解决装置与其他设备之间的交互。如图4所示，定位异常装置还可以包括存储模块413，存储模块413用于存储定位异常装置的程序代码和数据。
其中，处理模块412可以是处理器或控制器，例如可以是中央处理器(Central Processing Unit，CPU)，通用处理器，数字信号处理器(Digital Signal Processor，DSP)，ASIC，FPGA或者其他可编程逻辑器件、晶体管逻辑器件、硬件部件或者其任意组合。其可以实现或执行结合本申请公开内容所描述的各种示例性的逻辑方框，模块和电路。所述处理器也可以是实现计算功能的组合，例如包含一个或多个微处理器组合，DSP和微处理器的组合等等。通信模块411可以是收发器、RF电路或通信接口等。存储模块413可以是存储器。
其中，上述方法实施例涉及的各场景的所有相关内容均可以援引到对应功能模块的功能描述，在此不再赘述。上述定位异常解决装置400可执行上述图2a所示的定位异常解决方法。
与上述实施例一致的，请参阅图5，图5是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。所述定位异常解决装置5应用于第一服务器，所述装置5包括：获取单元51，用于获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识，所述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件 标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器；第一确定单元52，用于确定第二预设集合中是否存在所述参考事件标识，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；第二确定单元53，用于若是，则根据所述参考事件标识确定第一解决方案，所述第一解决方案为所述第二预设集合中包括的所述参考事件标识对应的解决方案；执行单元54，用于执行所述第一解决方案并生成第一反馈信息，所述第一反馈信息用于指示所述电子设备需要执行的内容；发送单元55，用于根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
在一个可能的实例中，在所述确定第二预设集合中是否存在所述参考事件标识之后，所述装置5还用于：若否，则根据所述定位信息和所述参考事件标识获取第一日志信息，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；向第二服务器发送所述第一日志信息；获取所述第二服务器响应所述第一日志信息和所述第一电子设备的所述消息而发送的目标事件标识，所述目标事件标识为所述第二预设集合中的事件标识；根据所述目标事件标识确定第三解决方案，所述第三解决方案为所述第二预设集合中所述目标事件标识对应的解决方案；执行所述第三解决方案并生成第二反馈信息，所述第二反馈信息用于指示所述第一电子设备需要执行的内容；根据所述应用标识向所述第一电子设备发送所述第二反馈信息。
可以理解的是，由于方法实施例与装置实施例为相同技术构思的不同呈现形式，因此，本申请中方法实施例部分的内容应同步适配于装置实施例部分，此处不再赘述。
在采用集成的单元的情况下，请参阅图6，图6是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。在图6中，定位异常解决装置600包括：处理模块612和通信模块611。处理模块612用于对定位异常解决装置的动作进行控制管理，例如，执行获取单元51、第一确定单元52、第二确定单元53、执行单元54和发送单元55的步骤，和/或用于执行本文所描述的技术的其它过程。通信模块611用于定位异常解决装置与其他设备之间的交互。如图6所示，定位异常装置还可以包括存储模块613，存储模块613用于存储定位异常装置的程序代码和数据。
其中，处理模块612可以是处理器或控制器，例如可以是中央处理器(Central Processing Unit，CPU)，通用处理器，数字信号处理器(Digital Signal Processor，DSP)，ASIC，FPGA或者其他可编程逻辑器件、晶体管逻辑器件、硬件部件或者其任意组合。其可以实现或执行结合本申请公开内容所描述的各种示例性的逻辑方框，模块和电路。所述处理器也可以是实现计算功能的组合，例如包含一个或多个微处理器组合，DSP和微处理器的组合等等。通信模块611可以是收发器、RF电路或通信接口等。存储模块613可以是存储器。
其中，上述方法实施例涉及的各场景的所有相关内容均可以援引到对应功能模块的功能描述，在此不再赘述。上述定位异常解决装置600可执行上述图2a所示的定位异常解决方法。
与上述实施例一致的，请参阅图7，图7是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。所述定位异常解决装置7应用于第二服务器，所述装置包括：获取单元71，用于获取来自第一电子设备的消息，所述消息携带有应用标识、参考事件标识和定位信息，所述应用标识用于表征所述第一电子设备运行的应用，所述参考事件标识用于指示定位异常事件的事件类型，所述定位信息为与所述事件标识对应的信息，所述定位信息用于指示所述第一电子设备的信息获取情况，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器，所述第二服务器为所述第一电子设备的主机厂服务器。
在一个可能的实例中，在所述所述获取来自第一电子设备的消息之后之后，所述装置7还用于：获取来自所述第一服务器的第一日志信息，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；根据所述第一日志信息，所述参考事件标识和所述定位信息确定目标事件标识；根据所述应用标识向所述第一电子设备发送所述目标事件标识；或者，向所述第一服务器发送所述目标事件标识。
在一个可能的实例中，在所述获取来自第一电子设备的消息之前之前，所述装置7还用于：获取售 后信息，所述售后信息用于指示第二电子设备的定位异常事件的事件类型，所述第二电子设备为所述第二服务器对应的多个电子设备中的任意一个电子设备；根据所述售后信息确定所述第二电子设备对应的应用标识；根据所述第二电子设备对应的应用标识和所述售后信息向第三服务器发送日志获取请求，所述第三服务器为所述第二电子设备中包括的目标应用对应的服务器；获取来自所述第三服务器的第二日志信息；根据所述第二日志信息和所述售后信息确定第三事件标识和所述第三事件标识对应的第四解决方案；根据所述第三事件标识和所述第四解决方案更新第一预设集合或第二预设集合，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案。
可以理解的是，由于方法实施例与装置实施例为相同技术构思的不同呈现形式，因此，本申请中方法实施例部分的内容应同步适配于装置实施例部分，此处不再赘述。
在采用集成的单元的情况下，请参阅图8，图8是本申请实施例提供的另一种定位异常解决装置的功能单元组成框图。在图8中，定位异常解决装置800包括：处理模块812和通信模块811。处理模块812用于对定位异常解决装置的动作进行控制管理，例如，执行获取单元71的步骤，和/或用于执行本文所描述的技术的其它过程。通信模块811用于定位异常解决装置与其他设备之间的交互。如图8所示，定位异常装置还可以包括存储模块813，存储模块813用于存储定位异常装置的程序代码和数据。
其中，处理模块812可以是处理器或控制器，例如可以是中央处理器(Central Processing Unit，CPU)，通用处理器，数字信号处理器(Digital Signal Processor，DSP)，ASIC，FPGA或者其他可编程逻辑器件、晶体管逻辑器件、硬件部件或者其任意组合。其可以实现或执行结合本申请公开内容所描述的各种示例性的逻辑方框，模块和电路。所述处理器也可以是实现计算功能的组合，例如包含一个或多个微处理器组合，DSP和微处理器的组合等等。通信模块811可以是收发器、RF电路或通信接口等。存储模块813可以是存储器。
其中，上述方法实施例涉及的各场景的所有相关内容均可以援引到对应功能模块的功能描述，在此不再赘述。上述定位异常解决装置800可执行上述图2a所示的定位异常解决方法。
上述主要从方法侧执行过程的角度对本申请实施例的方案进行了介绍。可以理解的是，电子设备为了实现上述功能，其包含了执行各个功能相应的硬件结构和软件模块。本领域技术人员应该很容易意识到，结合本文中所提供的实施例描述的各示例的单元及算法步骤，本申请能够以硬件或硬件和计算机软件的结合形式来实现。某个功能究竟以硬件还是计算机软件驱动硬件的方式来执行，取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用使用不同方法来实现所描述的功能，但是这种实现不应认为超出本申请的范围。
本申请实施例可以根据上述方法示例对电子设备进行功能单元的划分，例如，可以对应各个功能划分各个功能单元，也可以将两个或两个以上的功能集成在一个处理单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。需要说明的是，本申请实施例中对单元的划分是示意性的，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式。
本申请实施例还提供了一种芯片，其中，该芯片包括处理器，用于从存储器中调用并运行计算机程序，使得安装有所述芯片的设备执行如上述方法实施例中电子设备所描述的部分或全部步骤。
本申请实施例还提供一种计算机存储介质，其中，该计算机存储介质存储用于电子数据交换的计算机程序，该计算机程序使得计算机执行如上述方法实施例中记载的任一方法的部分或全部步骤，上述计算机包括电子设备。
本申请实施例还提供一种计算机程序产品，上述计算机程序产品包括存储了计算机程序的非瞬时性计算机可读存储介质，上述计算机程序可操作来使计算机执行如上述方法实施例中记载的任一方法的部分或全部步骤。该计算机程序产品可以为一个软件安装包，上述计算机包括电子设备。
需要说明的是，对于前述的各方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本申请并不受所描述的动作顺序的限制，因为依据本申请，某些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例均属于优选 实施例，所涉及的动作和模块并不一定是本申请所必须的。
在上述实施例中，对各个实施例的描述都各有侧重，某个实施例中没有详述的部分，可以参见其他实施例的相关描述。
在本申请所提供的几个实施例中，应该理解到，所揭露的装置，可通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如上述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性或其它的形式。
上述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。
上述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储器中。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储器中，包括若干指令用以使得一台计算机设备(可为个人计算机、服务器或者网络设备等)执行本申请各个实施例上述方法的全部或部分步骤。而前述的存储器包括：U盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。
本领域普通技术人员可以理解上述实施例的各种方法中的全部或部分步骤是可以通过程序来指令相关的硬件来完成，该程序可以存储于一计算机可读存储器中，存储器可以包括：闪存盘、只读存储器(英文：Read-Only Memory，简称：ROM)、随机存取器(英文：Random Access Memory，简称：RAM)、磁盘或光盘等。
以上对本申请实施例进行了详细介绍，本文中应用了具体个例对本申请的原理及实施方式进行了阐述，以上实施例的说明只是用于帮助理解本申请的方法及其核心思想；同时，对于本领域的一般技术人员，依据本申请的思想，在具体实施方式及应用范围上均会有改变之处，综上所述，本说明书内容不应理解为对本申请的限制。
虽然本发明披露如上，但本发明并非限定于此。任何本领域技术人员，在不脱离本发明的精神和范围内，可轻易想到变化或替换，均可作各种更动与修改，包含上述不同功能、实施步骤的组合，包含软件和硬件的实施方式，均在本发明的保护范围。

Claims (18)

  1. 一种定位异常解决方法，其特征在于，应用于第一电子设备，所述方法包括：
    获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用；
    确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案；
    若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；
    向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
    获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
    执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
  2. 根据权利要求1所述的方法，其特征在于，所述方法还包括：
    若是，则根据所述参考事件标识确定第二解决方案，所述第二解决方案为所述第一预设集合中包括的所述参考事件标识对应的解决方案；
    执行所述第二解决方案，所述第二解决方案用于解决所述定位异常问题。
  3. 根据权利要求1所述的方法，其特征在于，所述获取来自目标应用的参考事件标识和应用标识之后，所述方法还包括：
    获取所述定位信息；
    向第二服务器发送所述消息，所述第二服务器为所述第一电子设备的主机厂服务器。
  4. 根据权利要求3所述的方法，其特征在于，所述向第二服务器发送所述消息之后，所述方法还包括：
    获取来自第二服务器响应所述第一服务器的第一日志信息和所述消息而发送的目标事件标识，所述目标事件标识为所述第一预设集合中的事件标识，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；
    根据所述目标事件标识确定第三解决方案，所述第三解决方案为所述第一预设集合中所述目标事件标识对应的解决方案；
    执行所述第三解决方案，所述第三解决方案用于解决所述定位异常问题。
  5. 根据权利要求1-4任一项所述的方法，其特征在于，所述向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，包括：
    根据所述事件标识确定上报条件；
    在满足所述上报条件时向所述第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息。
  6. 根据权利要求5所述的方法，其特征在于，所述定位信息包括以下至少一种：所述第一电子设备在满足所述信息上报条件时所述第一电子设备的搜星情况、定位上报情况和所述目标应用拦截情况，所述搜星情况用于指示卫星信号强度，所述定位上报情况用于指示是否在预设时段内向所述目标应用上报位置，所述目标应用拦截情况用于指示所述目标应用是否被拦截。
  7. 一种定位异常解决方法，其特征在于，应用于第一服务器，所述方法包括：
    获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识，所述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
    确定第二预设集合中是否存在所述参考事件标识，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
    若是，则根据所述参考事件标识确定第一解决方案，所述第一解决方案为所述第二预设集合中包括的所述参考事件标识对应的解决方案；
    执行所述第一解决方案并生成第一反馈信息，所述第一反馈信息用于指示所述电子设备需要执行的内容；
    根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
  8. 根据权利要求7所述的方法，其特征在于，所述方法还包括：
    若否，则根据所述定位信息和所述参考事件标识获取第一日志信息，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；
    向第二服务器发送所述第一日志信息；
    获取所述第二服务器响应所述第一日志信息和所述第一电子设备的所述消息而发送的目标事件标识，所述目标事件标识为所述第二预设集合中的事件标识；
    根据所述目标事件标识确定第三解决方案，所述第三解决方案为所述第二预设集合中所述目标事件标识对应的解决方案；
    执行所述第三解决方案并生成第二反馈信息，所述第二反馈信息用于指示所述第一电子设备需要执行的内容；
    根据所述应用标识向所述第一电子设备发送所述第二反馈信息。
  9. 一种定位异常解决方法，其特征在于，应用于第二服务器，所述方法包括：
    获取来自第一电子设备的消息，所述消息携带有应用标识、参考事件标识和定位信息，所述应用标识用于表征所述第一电子设备运行的应用，所述参考事件标识用于指示定位异常事件的事件类型，所述定位信息为与所述事件标识对应的信息，所述定位信息用于指示所述第一电子设备的信息获取情况，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器，所述第二服务器为所述第一电子设备的主机厂服务器。
  10. 根据权利要求9所述的方法，其特征在于，所述获取来自第一电子设备的消息之后，所述方法还包括：
    获取来自所述第一服务器的第一日志信息，所述第一日志信息用于指示在所述定位异常问题发生时所述第一服务器的信息；
    根据所述第一日志信息，所述参考事件标识和所述定位信息确定目标事件标识；
    根据所述应用标识向所述第一电子设备发送所述目标事件标识；或者，
    向所述第一服务器发送所述目标事件标识。
  11. 根据权利要求9所述的方法，其特征在于，所述获取来自第一电子设备的消息之前，所述方法还包括：
    获取售后信息，所述售后信息用于指示第二电子设备的定位异常事件的事件类型，所述第二电子设备为所述第二服务器对应的多个电子设备中的任意一个电子设备；
    根据所述售后信息确定所述第二电子设备对应的应用标识；
    根据所述第二电子设备对应的应用标识和所述售后信息向第三服务器发送日志获取请求，所述第三服务器为所述第二电子设备中包括的目标应用对应的服务器；
    获取来自所述第三服务器的第二日志信息；
    根据所述第二日志信息和所述售后信息确定第三事件标识和所述第三事件标识对应的第四解决方案；
    根据所述第三事件标识和所述第四解决方案更新第一预设集合或第二预设集合，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案。
  12. 一种定位异常解决装置，其特征在于，应用于第一电子设备，所述装置包括：
    第一获取单元，用于获取来自目标应用的参考事件标识和应用标识，所述第一电子设备包括所述目标应用，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用；
    确定单元，用于确定第一预设集合中是否存在所述参考事件标识，所述第一预设集合中包括第一类事件标识与第一类解决方案的对应关系，所述第一类解决方案为所述第一电子设备本地所能够执行的方案；
    第二获取单元，用于若否，则获取与所述参考事件标识对应的定位信息，所述定位信息用于指示所述第一电子设备的位置获取情况；
    发送单元，用于向第一服务器发送携带所述定位信息、所述参考事件标识和所述应用标识的消息，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
    第三获取单元，用于获取所述第一服务器响应所述消息而发送的第一反馈信息，所述第一反馈信息为第一解决方案关联的反馈信息，所述第一反馈信息用于指示所述第一电子设备需要执行的内容，所述第一解决方案为第二预设集合中包括的所述参考事件标识对应的解决方案，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
    执行单元，用于执行所述第一反馈信息对应的内容，所述内容用于解决所述定位异常问题。
  13. 一种定位异常解决装置，其特征在于，应用于第一服务器，所述装置包括：
    获取单元，用于获取来自第一电子设备的消息，所述消息携带有定位信息、参考事件标识和应用标识，所述定位信息为与所述参考事件标识对应的信息，所述定位信息用于指示所述第一电子设备的位置获取情况，所述参考事件标识用于指示定位异常事件的事件类型，所述应用标识用于表征所述第一电子设备运行的应用，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器；
    第一确定单元，用于确定第二预设集合中是否存在所述参考事件标识，所述第二预设集合中包括第二类事件标识与第二类解决方案的对应关系，所述第二类解决方案为所述第一服务器能够执行的方案；
    第二确定单元，用于若是，则根据所述参考事件标识确定第一解决方案，所述第一解决方案为所述第二预设集合中包括的所述参考事件标识对应的解决方案；
    执行单元，用于执行所述第一解决方案并生成第一反馈信息，所述第一反馈信息用于指示所述电子设备需要执行的内容；
    发送单元，用于根据所述应用标识向所述第一电子设备发送所述第一反馈信息。
  14. 一种定位异常解决装置，其特征在于，应用于第二服务器，所述装置包括：
    获取单元，用于获取来自第一电子设备的消息，所述消息携带有应用标识、参考事件标识和定位信息，所述应用标识用于表征所述第一电子设备运行的应用，所述参考事件标识用于指示定位异常事件的事件类型，所述定位信息为与所述事件标识对应的信息，所述定位信息用于指示所述第一电子设备的信息获取情况，所述第一电子设备包括目标应用，所述第一服务器是指为所述目标应用提供功能支撑的服务器，所述第二服务器为所述第一电子设备的主机厂服务器。
  15. 一种电子设备，其特征在于，包括处理器、存储器，以及一个或多个程序，所述一个或多个程序被存储在所述存储器中，并且被配置由所述处理器执行，所述程序包括用于执行如权利要求1-6任一项所述的方法中的步骤的指令。
  16. 一种服务器，其特征在于，包括处理器、存储器，以及一个或多个程序，所述一个或多个程序被存储在所述存储器中，并且被配置由所述处理器执行，所述程序包括用于执行如权利要求7-11任一项所述的方法中的步骤的指令。
  17. 一种计算机可读存储介质，其上存储有计算机程序/指令，其特征在于，该计算机程序/指令被处理器执行实现权利要求1-11任一项所述方法的步骤。
  18. 一种芯片，其特征在于，所述芯片包括处理器，用于从存储器中调用并运行计算机程序，使得安装有所述芯片的设备执行如权利要求1-11任一项所述的方法的步骤。
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