WO2023233234A1

WO2023233234A1 - An intelligent automation system to redeem the offers and discounts

Info

Publication number: WO2023233234A1
Application number: PCT/IB2023/055164
Authority: WO
Inventors: Sandeep Sharma
Original assignee: Sandeep Sharma
Priority date: 2022-06-03
Filing date: 2023-05-19
Publication date: 2023-12-07

Abstract

The present invention relates to an intelligent automation system to redeem the offers and discounts. The system (100) comprises customer device (101), wherein the application (102) is installed over the device. The customer device (101) enables user to enter all the user's bank details/ accounts (103) in the application (102). Further all the payment cards detail (104) pertaining to respective banks (103) are also stored. The user's bank accounts details (103), and payment cards detail (104) are integrated with the server (105), wherein the server processes to provide the best offer with respect to the linked bank accounts (103) and payment cards detail (104). The server (105) is integrated with various bank servers (106) to extract the various offers provided by the different banks as per the user's query pertaining to online payments.

Description

TITLE OF THE INVENTION

AN INTELLIGENT AUTOMATION SYSTEM TO REDEEM THE OFFERS AND DISCOUNTS

Priority Claim:

[0001] This application claims priority from the provisional application numbered 202221025654 filed with Indian Patent Office, Mumbai on 3^rd May 2022 and postdated to 3^rd June 2023 entitled “An intelligent automation system for the customers to redeem the offers and discounts'', the entirety of which is expressly incorporated herein by reference.

PREAMBLE TO THE DESCRIPTION:

[0002] The following specification describes the invention and the manner in which it is to be performed:

DESCRIPTION OF THE INVENTION:

Technical field of the invention

[0003] The present invention relates in general to an intelligent automation system to redeem the offers and discounts offered by banks, network corporations (visa, MasterCard etc.), large retailers (like reliance digital, flipkart, amazon etc.). The present invention relates to a system, which enables a customer to automatically choose the bank network (Bank accounts) and payment mode (Debit card, credit card, prepaid card, wallets and new payment methods) available with the customer to redeem the preferred offers and discounts.

Background of the invention [0004] In the existing times, most of the people use online platforms to buy products and services as it is more convenient. According to the survey, masses of transactions happen daily through card payments, such as debit cards, credit cards, prepaid cards, and wallets in both online and in-shop purchasing.

[0005] Understanding this, various bank merchants and vendors have started giving various discounts and offers like rewards, coupon codes, deals etc. Basically, it provides benefit to the customer after the redemption of the offer. Considering this, various applications have been developed which provides offer for the various payments in a single platform, wherein the customer can buy the product or service in the same platform using their preferred payment cards such as debit card, credit card wallet to redeem best offer.

[0006] However, these applications have drawbacks while processing payments and redeeming discounts, such as inefficient results in providing offers and discounts to the customer. The existing systems fails to provide the link between the customers online or offline payment behavior, merchants offers and type of card to be used for the payment to avail the profitable offers and deals to the customer. Such systems also lacks in identifying offers in real time or GPS across merchants (where offers can be redeemed) and fails to recommend the best profitable offer. Therefore, the customers are unaware of the offers, as the existing systems are inefficient to provide the best resources to the customer in choosing the best payment mode to redeem profitable offer.

[0007] For instance, US Patent Application No. US10210345B2 titled “Intelligent credential selection system” discloses a system, method, or computer program product for generating communicable linkages that collectively provide a cloudbased dynamic credential selection and implementation system. The system generates a user profile containing user preferences, historic trends, and user resources based on information collected from a user and user associated accounts. The dynamic credential selection and implementation system is triggered by the user signaling the system of a proposed transaction. The system requests updated resource characteristics from resource managers. The user profile, resource characteristics and transaction characteristics are evaluated and ranked by the dynamic credential selection and implementation system before completion of the transaction, which in some embodiments requires user approval of the selected resource.

[0008] For instance, US Patent Application No. US8423401B2 titled “System and method for redeeming vouchers” discloses an improved system and method for creating, distributing and storing vouchers. The method includes a loyalty system obtaining a loyalty card account having a unique identifier and loyalty points associated therewith, accessing a loyalty database utilizing the unique identifier, converting at least a portion of the loyalty points to a first value associated with a first merchant, saving the first value in a first database associated with the loyalty card, converting at least a portion of the loyalty points to a second value associated with a second merchant, saving the second value along with other voucher information as an electronic voucher in a second database associated with the loyalty card, redeeming the first value at a first merchant and redeeming the electronic voucher at a second merchant.

[0009] For instance, US Patent Application No. US20180039989A1 titled “Online transaction efficiency improvement system” discloses a system, method, or computer program product for generating communicable linkages that collectively provide a cloud-based dynamic credential selection and implementation system. The system generates a user profile containing user preferences, historic trends, and user resources based on information collected from a user and user associated accounts. The dynamic credential selection and implementation system is triggered by the user signaling the system of a proposed transaction. The system requests updated resource characteristics from resource managers. The user profile, resource characteristics and transaction characteristics are evaluated and ranked by the dynamic credential selection and implementation system before completion of the transaction, which in some embodiments requires user approval of the selected resource.

[0010] For instance, US Patent Application No. US20110231305A1 titled “Systems and Methods to Identify Spending Patterns” discloses a system including a transaction handler to process transactions, a data warehouse to store transaction data recording the transactions, a portal configured to determine online activity tracking data, and at least one processor coupled with the data warehouse and the portal and configured to identify, using the transaction data and the online activity tracking data, first users who have not been to a website of a first merchant within a predetermined period of time, identify a set of transactions of the first users, and determine a spending pattern in the set of transactions of the first users.

[0011] Hence, there exists a need for an efficient system for intelligent automation to redeem the offers and discounts to provide the customers better money savings. The system should enable payment assessment to choose across multiple banks and payment mode, based on best discount to the customer.

Summary of the invention:

[0012] The present invention overcomes the drawbacks of the prior art by disclosing an intelligent automation system for the customer to redeem the offers and discounts. The system of the present invention comprises a customer device on which the application is installed. The customer device enables the user to enter all the user's bank details and bank accounts into the application. Furthermore, all payment cards associated with respective banks are entered.

[0013] The system intends to make it simple for a user to buy/provide any product/service while also providing the most profitable offers and discounts to the user. The users' linked bank accounts and payment cards are further integrated with the server, which subsequently processes the associated bank accounts and card payments to provide the best offer. The server is integrated with several bank servers to extract the various offers provided by different financial institutions in response to the user's product/service query. The system further comprises a Global Positioning System (GPS) intelligence integrated with the server to detect offline retailers for extracting plurality of offers from multiple banks in real time and store this information in the server.

[0014] The system allows the user to check and verify the specific offers for the specific cards even before signing up into the system. Further, the system provides customised requirements based on the user's payment behaviour, wherein the user's payment behaviour is acquired through the use of data, analytics, and Artificial Intelligence. Further, the system is integrated with GPS to provide locational intelligence associated with the user. Furthermore, the present invention provides an efficient system to redeem the offers/discounts to provide the customers better money savings.

Brief description of the drawings

[0015] The foregoing and other features of embodiments will become more apparent from the following detailed description of embodiments when read in conjunction with the accompanying drawings. In the drawings, like reference numerals refer to like elements.

[0016] FIG 1 illustrates an intelligent automation system for the customers to redeem the offers and discounts.

Detailed description of the invention

[0017] Reference will now be made in detail to the description of the present subject matter, one or more examples of which are shown in figures. Each example is provided to explain the subject matter and not a limitation. Various changes and modifications obvious to one skilled in the art to which the invention pertains are deemed to be within the spirit, scope and contemplation of the invention.

[0018] The present invention discloses an intelligent automation system for the customer to redeem the offers and discounts.

[0019] The system comprises a customer device, wherein the application is installed over the device. The customer device enables the user to enter all the user’ s bank details and bank accounts in the application. Further, all the payment cards pertaining to respective banks are also entered. The present invention aims to provide a user to buy/render any product/service with very ease and also provides the most profitable offer and discounts to the user. The users linked bank accounts and payment cards are further integrated with the server, wherein the server processes to provide the best offer with respect to the linked bank accounts and card payments. The server is integrated with various bank servers to extract the various offers provided by the different banks as per the user’s query pertaining to products/services . [0020] In a preferred embodiment of the present invention, the system also allows the user to check and verify the specific offers for the specific cards even before signing up into the system. The user is signed up in the system using a password authentication, wherein the user is allowed to create unique ID such as phone number, Email ID, card identification number etc, wherein the signing up further allows the user to manage the user’ s profile in the system. The user’ s phone number needs to be registered mandatorily to the system. The user is allowed to login through One Time Password (OTP) received by SMS on the registered phone number, wherein the Bank OTP is integrated with the bank servers.

[0021] The present invention allows the user to view and filter the offers based on the user’s requirement/preference, wherein the filtering is based on Artificial Intelligence (Al). The filtering is also allowed based on the date range wherein the range of the date may be selected to avail the offer.

[0022] In the preferred embodiment of the present invention, the system provides the user to make decisions to buy products/services of its added benefit, wherein the application uses the proprietary Intellectual Property (IP) to match Global Positioning System (GPS) with offers and discounts across banking segment in real time. The system further provides intelligence on payments to assess which mode of payment card and bank account to be used.

[0023] The system also provides the customised requirement of the user as per user’s payments behaviour, wherein the behaviour of the user is acquired by the previous payment experiences through the use of data, analytics, Artificial intelligence (Al).

[0024] In the preferred embodiment of the present invention, the system generates a user profile containing user preferences, historical trends, and user resources based on information/data collected from a user and user associated accounts.

[0025] In the preferred embodiment of the present invention, the system is integrated with Artificial intelligence (Al) based machine language, which enables the system to assess the customer payment behaviour and provides a customized solution on offers and discounts. The system further enables the various merchants to enrol various offers and discounts, based on the user’s active payment behaviour and allows the user for payments activities through the different bank channels. The present invention understands the spending pattern of the user’s bank and shares the behaviour with the bank to provide better offers. The system is integrated with Artificial intelligence (Al) learning tool for connecting to a swarm or multiple swarms and then allows the user to browse or search for multiple payment options before choosing one. In one embodiment, one or more swarms are formed, each of which consists of a server computer or set of server computers that responds to requests from learning tool engines.

[0026] In the preferred embodiment of the present invention, the system allows the merchants to sign up into the system, wherein merchant servers are allowed to upload various offers and integrate with payment gateways to accept customer payments based on the customer confirmation. The present invention allows the merchants to do extensive Know Your Customer (KYC), wherein KYC standards are aimed to protect monetary organisations against various malpractices. KYC involves several steps to establish customer identity, understand the nature of customer’s activities and qualify that the source of funds is legitimate.

[0027] In the preferred embodiment of the present invention, the system is integrated with Global Positioning System (GPS) to provide the information to the users pertaining to various merchant’s discounts, and also integrated with Artificial intelligence (Al) to assess the user’s payments which helps the user in choosing a profitable discount among various user’s bank and the enables payment.

[0028] In the preferred embodiment of the present invention, the customer device is configured to store and/or display offers associated with a user's one or more accounts. In one embodiment, the customer device is also equipped with an application that stores data linking the offer to one or more of the user's accounts. In one embodiment, the application is configured to present the offers on a map of the vicinity of the customer device's current location using Global Positioning System (GPS), and/or direct the user to a merchant based on the benefits of the offers associated with one or more of the user's accounts. [0029] In the preferred embodiment of the present invention, the server evaluates the various offers and enables Artificial intelligence (Al) based interaction with the customer. Further, the system provides the collection of data from the users, i.e., collecting the various payment behaviour of the users and provides the data to the server. The present invention is also integrated with GPS to provide locational intelligence more particularly information of each location associated with the user. For example, it provides the customer information, their behaviours, businesses, and potentials, as easily consumable layers on maps.

[0030] FIG 1 illustrates an intelligent automation system for the customers to redeem the offers and discounts. The system (100) comprises a customer device (101), wherein the application (102) more particularly a software application is installed over the customer device (101). The customer device (101) enables the user to enter the details such as user’s bank details, cards, wallets, any payment method linked with regulatory approved payment options and bank accounts (103) in the application. Further, all the payment cards detail (104) pertaining to respective banks are also stored. By way of an example, the customer device (101) may be a high-speed mobile phone, a tablet, or a smart watch associated with a customer who has purchased a product, however, the customer device (101) may alternatively include, but are not limited to, a server, a desktop, a laptop, a notebook, a netbook, or the like.

[0031] The user’s bank accounts details (103), and payment cards detail (104) are integrated with a server (105), wherein the server (105) processes to provide the best offer with respect to the linked bank accounts (103) and payment cards detail (104). The server (105) is integrated with various other bank servers (106) to extract the various offers provided by different banks as per the user’s query pertaining to online payments. Examples of bank accounts include a deposit account, a savings account, an investment account, a money market account, a time deposit, a demand deposit, a pre-paid account, a credit account, a debit/deposit account, a nonmonetary user profile comprising information associated with the user, or the like.

[0032] The bank servers (106) integrate the details available in the server (105) into the bank application (108). The stored customer payment cards detail (104) and, bank and account details (103) are integrated with the server (105). Further, the information related to offers and discounts from bank server (106) and the information related to offers and discounts from different cards such as Rupay- Visa/Mastercard are integrated to the server (105). A GPS intelligence (109) is integrated with the server (105) to detect offline retailers/merchants and store the information in the server (105). A customer device's display (107) prompts the user to select an automatically linked bank card for payments with the best deals leading to intelligent savings. More particularly, the customer device’s display (107) presents one or more relevant coupons on the customer’s device (101). In certain instances, the customer device’s display (107) also depicts the coupon data associated with each of the one or more relevant coupons in relation to the product alongside each of the product details. As an example, the coupon data comprise a benefit (for example, a percentage value of discount) that can be offered by the relevant coupon as well as the coupon's validity date.

[0033] In an embodiment, the server (105) may include suitable logic, circuitry, interfaces, and/or code that may be configured to store, maintain, and execute one or more software platforms and programs, such as such as Artificial Intelligence (Al) programs and machine learning programs, online chat applications, and one or more databases that include historical and personal data of one or more users.

[0034] In order to perform the above discussed functionalities, the customer device (101) may include a processor and a memory. The memory may store instructions that, when executed by the processor, cause the processor to process the coupons and discount offers. The memory may be a non-volatile memory or a volatile memory. Examples of non-volatile memory may include, but are not limited to a flash memory, a Read Only Memory (ROM), a Programmable ROM (PROM), Erasable PROM (EPROM), and Electrically EPROM (EEPROM) memory. Examples of volatile memory may include but are not limited to Dynamic Random Access Memory (DRAM), and Static Random-Access memory (SRAM). The memory may also store various data that may be captured, processed, and/or required by the system.

[0035] In the preferred embodiment of the present invention, each time when a customer/ user views an offer, the offer is presented to one of the available card pills in the system. The best suitable card pill may advertise itself so as to be redeemed by the user at the earliest. The system (100) may determine the best offer and for the transaction to take place all the details relevant to the coupon selected based on the user’s preference may be transmitted to a card pill more particularly a card tool. Learning related to the coupon selected with the card pill is transferred to the card swarm at the earliest, so that the acquired learning can be exchanged with other card pills available in the system (100).

[0036] In the preferred embodiment of the present invention, the algorithm for selecting the best offer available to the user takes into consideration the following, factors: the merchant's identity, user’s active payment behaviour, transaction history and the amount of the transaction. The algorithm may use these parameters for determining the best possible payment method. First, the algorithm determines the merchant's category using merchant information and a datastore that correlates merchant information to merchant categories. The system then determines which payment credentials are eligible based on the merchant's category and the type of payment credentials (e.g., payment cards) accepted by specific merchants.

[0037] The present invention allows the system (100) to support to various operating systems but not limited to operating systems such as Android, iPhone operating system etc.

[0038] In the preferred embodiment of the present invention, the present invention enhances the process of a user selecting an offer/ payment mode to complete a transaction by allowing the user to select the payment mode that best coincides with a set of predetermined preferences and/or requirements at the time of the transaction.

[0039] The present invention overcomes several drawbacks encountered in present- day prior arts. The present invention discloses an intelligent automation system for the customers to redeem the offers and discounts. The present invention provides an efficient system (100) to redeem the offers and discounts to provide the customers better money savings. The system (100) enables payment assessment to choose across multiple banks and payment mode, based on best discount to the customer. [0040] While at least one exemplary embodiment has been presented in the foregoing detailed description, it should be appreciated that a vast number of variations exist.

Reference numbers:

Claims

Claims I claim:

1. An intelligent automation system for the customers to redeem one or more offers and discount, the system (100) comprises: a) a customer device (101) comprising an application (102) for allowing the customer to enter the required information pertaining to a plurality of bank accounts (103) and a plurality of payment cards (104) linked with the customer; b) a server (105) integrated with plurality of bank servers (106) to extract plurality of offers provided by the different banks and to provide the best offer to the customer with respect to the linked bank accounts (103) and payment cards (104); and c) a Global Positioning System (GPS) intelligence (109) integrated with the server (105) to detect offline retailers for extracting plurality of offers from multiple banks in real time and store this information in the server (105).

2. The system (100) as claimed in claim 1, wherein the customer device (101) comprises a display (107) for receiving the selection from the customer device (101) and applying a benefit associated with the selected offer/discount to the payment made by the customer.

3. The system (100) as claimed in claim 1, wherein the server (105) processes and selects the offer for the customer from the plurality of offers, to obtain benefit.

4. The system (100) as claimed in claim 1, wherein the user is allowed to view and filter the offers based on the user’s requirement and date range after which the discount offer will automatically expire. The system (100) as claimed in claim 1, wherein the various offers and discounts provided to the customer are based on the user's active payment behavior and transaction history.