WO2023181252A1 - Command device, command system, command method, and storage medium - Google Patents

Abstract

Provided are a command device which enables smooth handling of emergency reports regardless of presence or absence of commanders who are familiar with the region, and the like.　A command device 10 according to one aspect of the present disclosure comprises: a report accepting unit 110 for accepting an emergency report; an information receiving unit 120 for receiving, from a terminal device having transmitted the emergency report, structure information acquired at a reporting site of the emergency report; and a site extraction unit 130 for extracting, as a candidate of the reporting site, a site at which the structure information can be acquired in a target region, by using a structure database and structure characteristics indicated by the structure information.

Description

Command device, command system, command method and storage medium

The present disclosure relates to technology for commands, and particularly relates to technology for commands in response to emergency calls.

In the event of a large-scale disaster such as an earthquake, fire and emergency command centers may be affected. Additionally, commanders may not be able to reach the command center due to the paralysis of transportation networks in the disaster-stricken area. In such cases, the command center in the affected area may not function.

Patent Document 1 describes a communication command system that receives an emergency call, determines whether the dispatch team can be dispatched quickly, and transfers the emergency call when it is determined that the dispatch team cannot be dispatched quickly. There is. The communication command system of Patent Document 1 selects one of the stations near the origination location and equipped with a communication command facility as the destination of the emergency call.

Patent Document 2 discloses an emergency vehicle in which the contents of an emergency call are analyzed, a main body section equipped with equipment according to the contents of the emergency call is selected from a plurality of main body sections, and the selected main body section and a traveling section are combined. The system to be dispatched is described.

Japanese Patent Application Publication No. 2003-060809 JP2021-082151A

In order for commanders to smoothly give commands in response to emergency calls, the command center where they work must have knowledge specific to the area they are in charge of (for example, identifying the location of the caller based on the content of the call during an emergency call). knowledge, etc.) is required. Therefore, when a command center in a disaster-stricken area is not functioning, it is not easy for a command center in a nearby area, which does not have knowledge specific to the area, to take over the functions of the command center in the disaster-stricken area.

In the technology of Patent Document 1, an emergency call is transferred to a police station equipped with a communication command facility in an area close to the place of the call. However, with the technique of Patent Document 1, if the commander responding to the emergency call does not have specific knowledge of the area including the location of the call, the commander cannot smoothly respond to the emergency call.

With the technology of Patent Document 2, it is possible to dispatch an appropriate emergency vehicle according to the content of the emergency call. However, with the technique of Patent Document 1, if the commander responding to the emergency call does not have specific knowledge of the area including the location of the call, the commander cannot smoothly respond to the emergency call.

One of the purposes of the present disclosure is to provide a command device, etc. that enables smooth response to emergency calls, regardless of the presence or absence of a commander who is familiar with the area.

A command device according to an aspect of the present disclosure includes a report receiving unit that receives an emergency call, and an information receiving unit that receives information about a structure obtained at a reporting location of the emergency call from a terminal device that has transmitted the emergency call. and a location extracting means for extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure. Be prepared.

A command method according to an aspect of the present disclosure includes receiving an emergency call, receiving information on a structure obtained at a reporting location of the emergency call from a terminal device that transmitted the emergency call, and receiving information on a structure in a target area. A location where information on the above can be obtained is extracted as a candidate for the reporting location using the structure feature indicated by the structure information and the structure database.

A storage medium according to an aspect of the present disclosure includes a report reception process for receiving an emergency call, and an information reception process for receiving information about a structure obtained at a reporting location of the emergency call from a terminal device that transmitted the emergency call. and a location extraction process of extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure. Stores programs that are executed by a computer.

One aspect of the present disclosure is also realized by a program stored in the storage medium described above.

The present disclosure has the effect of enabling smooth response to emergency calls, regardless of the presence or absence of a commander who is familiar with the area.

FIG. 1 is a block diagram illustrating an example of the configuration of a command device according to a first embodiment of the present disclosure. FIG. 2 is a flowchart illustrating an example of the operation of the command device according to the first embodiment of the present disclosure. FIG. 3 is a block diagram illustrating an example of a configuration of a command system according to a second embodiment of the present disclosure. FIG. 4 is a block diagram illustrating an example of the configuration of a connection control device according to the second embodiment of the present disclosure. FIG. 5 is a block diagram illustrating an example of the configuration of a command device according to the second embodiment of the present disclosure. FIG. 6 is a flowchart illustrating an example of the operation of the connection control device according to the second embodiment of the present disclosure. FIG. 7 is a flowchart illustrating an example of the operation of the command device according to the second embodiment of the present disclosure. FIG. 8 is a diagram illustrating an example of a hardware configuration of a computer that can implement a command device and a connection control device according to an embodiment of the present disclosure.

Below, embodiments of the present disclosure will be described.

<First embodiment>
First, a first embodiment of the present disclosure will be described in detail using the drawings.

<Configuration>
FIG. 1 is a block diagram illustrating an example of the configuration of a command device according to a first embodiment of the present disclosure. In the example shown in FIG. 1, the command device 10 of the present disclosure includes a report receiving section 110, an information receiving section 120, and a location extracting section 130. The report receiving unit 110 receives emergency calls. The information receiving unit 120 receives structure information obtained at the location of the emergency call from the terminal device that transmitted the emergency call. The location extraction unit 130 selects a location where information on the structure in the target area can be obtained as a candidate for the reporting location using the structure characteristics indicated by the information on the structure and the structure database as the reporting location. Extract.

Generally, when an emergency call is made, the emergency call is received at a command center that has jurisdiction over the area including the reporting location where the emergency call was made. The target area described above represents the area under the jurisdiction of one command center.

The structure is, for example, a building. Structures are, for example, artificially generated and fixed objects such as houses, buildings, stations, bridges, telephone poles, fences, embankments, intersections, traffic lights, artificial lakes, and reservoirs. The structures may be natural objects such as street trees and hedges. The structure may be a landform such as a mountain, a hill, a lake, an ocean, or a river. The information receiving unit 120 may receive information about each of the plurality of structures. Structures are not limited to these examples. The structure may be a person, an animal, a car, a bicycle, a piece of luggage, or other object that is not a temporarily passing or stationary object and a temporarily placed transportable object.

A structure feature is a data value representing a feature of a structure. The characteristics of the structure may be, for example, the color, size, type, name, etc. of the structure. Examples of the color include wall color, roof color, handrail color, and paint color. The size is, for example, the number of floors of a building, the number of lanes, etc. The types include, for example, houses, stores, office buildings, overpasses, railway bridges, and road bridges. The name is the name shown on the structure, such as the name of a store, the name of a profit, the name of a bridge, the name of an intersection, the name of a resident of a house, the name of a road, or the name of a river. The characteristics of the structure are not limited to these examples.

The structure database is a database in which the positions and characteristics of structures are stored.

<Operation>
FIG. 2 is a flowchart illustrating an example of the operation of the command device according to the first embodiment of the present disclosure. In the example shown in FIG. 2, first, the report reception unit 110 receives an emergency report (step S11). Next, the information receiving unit 120 receives information on the structure obtained at the reporting location (step S12). Then, the location extracting unit 130 extracts a location where the received building information can be obtained as a candidate for a reporting location (step S13).

<Effect>
The present embodiment described above has the effect of making it possible to smoothly respond to emergency calls regardless of the presence or absence of a commander who is familiar with the area. The reason for this is that the location extraction unit 130 extracts, as a candidate for a reporting location, a location where information on a structure that can be obtained at a reporting location for an emergency call can be obtained. As a result, even commanders who are not familiar with the area can easily narrow down the reporting locations by extracting locations where information on structures obtained at the reporting location can be extracted as potential reporting locations. Become. Therefore, it becomes possible to smoothly respond to emergency calls.

<Second embodiment>
Next, a second embodiment of the present disclosure will be described in detail using the drawings.

<Configuration>
FIG. 3 is a block diagram illustrating an example of a configuration of a command system according to a second embodiment of the present disclosure. In the example shown in FIG. 3, the command system 1 of this embodiment includes a connection control device 200 and a command device 100. The command device 100 and the connection control device 200 are communicably connected to each other. The command device 100 and the connection control device 200 are each connected to a communication network 300. The fact that the command device 100 and the connection control device 200 are each connected to the communication network 300 is expressed as the command system 1 being connected to the communication network 300. A plurality of command systems 1 are connected to the communication network 300. In this embodiment, one command system 1 is installed in each command center.

<Connection control device 200>
FIG. 4 is a block diagram illustrating an example of the configuration of a connection control device 200 according to a second embodiment of the present disclosure. In the example shown in FIG. 4, the connection control device 200 of this embodiment includes a request reception section 210, a determination section 220, and a connection control section 230.

<Request receiving unit 210>
The request receiving unit 210 receives a request for an emergency call. The emergency call request is a request for connection for making an emergency call call. The emergency call request is first sent to the connection control device 200 included in the command system 1 of the command center that has jurisdiction over the target area including the emergency call location.

<Determination unit 220>
The determination unit 220 determines whether or not the command center in the region where the emergency call for which the request has been accepted is in a state where it can receive the emergency call.

In the present embodiment, the command system 1 of the command center in the area where the emergency call for which the request has been received is reported is the command system 1 that includes the connection control device 200 that includes the determination unit 220. Information indicating a state (hereinafter referred to as command center state) indicating whether or not the command center can receive an emergency call may be given to the determination unit 220 in advance by, for example, a user of the connection control device 200. If the command center status of the command center in the region where the emergency call for which the request has been accepted is received indicates that the emergency call can be accepted, the determination unit 220 determines that the command center can accept the emergency call. If the command center status of the command center in the area where the emergency call for which the request has been accepted indicates that the emergency call cannot be accepted, the determination unit 220 determines that the command center cannot accept the emergency call. do.

<Connection control unit 230>
If the command center is not in a state where it can receive an emergency call, the connection control unit 230 transfers the emergency call to the command device 100 of the alternative command center, which is another command center designated as an alternative to the command center. When the command center is in a state where it can receive an emergency call, the connection control unit 230 transfers the emergency call to the command device 100 (specifically, the report receiving unit 110) of the command system 1 of the command center. Information on an alternative command center designated as an alternative to the command center may be set in advance and given to the connection control unit 230.

<Command device 100>
Next, a command device 100 according to a second embodiment of the present disclosure will be described in detail using the drawings.

<Configuration>
FIG. 5 is a block diagram showing an example of the configuration of the command device 100 according to the second embodiment of the present disclosure. In the example shown in FIG. 5, the command device 100 of the present embodiment includes a report reception section 110, an information reception section 120, a location extraction section 130, an information extraction section 140, an information provision section 150, and a command support section 160. , a command reception section 170 , a command transmission section 180 , a location information storage section 191 , and a dispatch information storage section 192 .

<Report reception unit 110>
The report receiving unit 110 receives emergency calls. Upon receiving the emergency call, the report receiving unit 110 notifies the information receiving unit 120 and the command support unit 160 of the acceptance of the emergency call.

<Command support section 160>
When the command support unit 160 is notified by the report reception unit 110 that an emergency call has been received, the command support unit 160 calls the commander. When the commander responds, the command support unit 160 connects the emergency call to the responding commander. That is, the command support unit 160 enables the responding commander and the caller of the emergency call to communicate. The command support unit 160 may acquire audio data during a call between the commander and the caller of the emergency call. The command support unit 160 may transmit the acquired audio data of the call between the commander and the person making the emergency call to the information receiving unit 120. The command support unit 160 may continue to send the audio data of the call while the call continues.

The command support unit 160 receives the extracted reporting location candidates from the location extraction unit 130. The command support unit 160 displays the received reporting location candidates on, for example, a display device assigned to a commander who is on the phone with an emergency caller. When the number of extracted reporting location candidates is sent from the location extraction unit 130, the command support unit 160 may receive the number of extracted reporting location candidates and display the received number. For example, when the number of extracted reporting location candidates is displayed, the commander may make a call to identify the candidate locations (for example, the commander may request additional candidate locations) depending on the number of extracted reporting location candidates. It can be determined whether to continue the conversation (in which the caller requests an explanation and provides additional explanation of the candidate location). The commander can continue the call to specify the reporting location until one reporting location candidate or a predetermined number or less of reporting location candidates are displayed.

The commander may identify one reporting location candidate and input the identified reporting location candidate into the command support unit 160 of the command device 100 using an input device such as a keyboard and mouse of the command device 100. . The command support unit 160 may send the input information on the identified reporting location candidates to the location extraction unit 130.

In addition, when the informer and the commander are having a videophone call, the command support unit 160 transmits images (for example, moving images) captured by the informer's terminal device during the call to the informer's terminal. received from the device. The command support unit 160 may send a moving image received from the informer's terminal device to the information receiving unit 120 during a call between the informer and the commander.

The command support unit 160 may obtain traffic information about the route to the reporting location candidate from the information providing unit 150. The command support unit 160 may display the acquired traffic information on the above-mentioned display device. The traffic information is, for example, information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and the reporting location. The traffic information may be information including, for example, a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location, and the number of times the emergency vehicle traveled that route. The number of times an emergency vehicle has passed through the route may be the number of times an emergency vehicle has passed through the route in an appropriately determined period. The traffic information may include, for example, an image captured on the route to the candidate reporting location. The image may be an image taken on the route to the candidate reporting location, or an image taken from a vehicle passing along the route. The image may be an image taken along a route to a candidate reporting location, or an image taken by a person moving along the route on foot.

The command support unit 160 may receive activity information for activities at the reporting location candidate from the information providing unit 150. The command support unit 160 may display the acquired activity information on the display device described above. The activity information may be, for example, water usage information (for example, information such as the location of a fire hydrant) that can be used at the candidate reporting location. The activity information may be, for example, an image captured within a predetermined range that includes a candidate reporting location.

The commander may convey the displayed traffic information and activity information by voice to the dispatcher who is dispatched in response to an emergency call, for example, during a telephone conversation with the dispatcher. The command support unit 160 may receive voice input from the commander during the call, convert the voice into a signal, and transmit the converted voice to the dispatcher's terminal device. The command support unit 160 may receive an audio signal from a terminal device of a dispatcher, convert the received signal into audio, and output the audio.

<Command reception unit 170>
The command receiving unit 170 receives a command to participate by input by a commander using an input device (keyboard, mouse, etc.) of the command device. The dispatch command is, for example, information including the dispatch destination and the emergency vehicle to be dispatched. The dispatch order may include information on dispatchers. The dispatch destination is, for example, a dispatch location determined by the commander who has referred to the reporting location candidates.

The command reception unit 170 may receive traffic information from the command support unit 160. The command reception unit 170 may generate a dispatch command including the received traffic information. The command reception unit 170 may receive activity information from the command support unit 160. The command reception unit 170 may generate a dispatch command including the received activity information.

The command receiving unit 170 sends dispatch command information to the command transmitting unit 180.

<Command transmission unit 180>
The command transmitter 180 transmits the dispatch command information received from the command receiver 170 to the dispatcher's terminal device. The terminal device of the dispatcher is, for example, an in-vehicle terminal device mounted on an emergency vehicle that is dispatched. The dispatcher's terminal device may be a terminal device registered in advance as a terminal device held by the dispatcher. The command transmitter 180 may store in advance a combination of information specifying an emergency vehicle and information specifying an in-vehicle terminal device installed in the emergency vehicle. The command transmission unit 180 may store in advance a combination of information specifying a dispatcher and information specifying a terminal device held by the dispatcher. The information that specifies the terminal device and the information that specifies the in-vehicle terminal may include information that can be used as a destination of dispatch command information.

The command transmitting unit 180 may transmit information on the terminal device of the dispatcher to the information providing unit 150.

<Information receiving unit 120>
The information receiving unit 120 receives structure information obtained at the location of the emergency call from the terminal device that transmitted the emergency call.

The information receiving unit 120 receives structure information (for example, audio data of a conversation between the caller and the commander) obtained at the location of the emergency call from the command support unit 160. The information receiving unit 120 may receive, from the command support unit 160, an image (for example, a moving image) captured by the informer's terminal and obtained through a videophone call between the informer and the instructor.

The above-mentioned structure information may be, for example, an image (at least one of a still image and a moving image) taken at the reporting location. The structure information may be audio information that describes a structure that is visible from the reporting location. The audio information that describes a structure that is visible from the reporting location is, for example, audio data that describes a structure that is visible from the reporting location, which is provided by the reporter in response to a request for an explanation of the reporting location. The structure information may be text data that describes a structure that is visible from the reporting location.

The information receiving unit 120 may receive audio data explaining the reporting location. The information receiving unit 120 may receive text data that describes the reporting location. The information receiving unit 120 may receive, for example, location data indicating the location of the informer's terminal device, which the informer's terminal device has acquired using GPS (Global Positioning System) technology.

The information receiving unit 120 sends the structure information received from the terminal device that sent the emergency call to the location extracting unit 130. When receiving information explaining the reporting location (for example, at least one of audio data and text data) from the command support unit 160, the information receiving unit 120 sends the received information explaining the reporting location to the location extraction unit 130. Send. When receiving a moving image captured during a call from the command support unit 160, the information receiving unit 120 sends the received moving image to the location extracting unit 130. When receiving the position data, the information receiving unit 120 sends the received position data to the location extracting unit 130.

<Location information storage unit 191>
The location information storage unit 191 stores a structure database. The structure database includes, for example, the location of structures within the target area and the characteristics of the structures (i.e., structure characteristics) of each command center where the command center that has jurisdiction over the command system 1 is designated as an alternative command center. This data includes a combination of The structure database may include combinations of locations of structures and structure characteristics of structures within regions of interest of other command centers.

<Place extraction unit 130>
The location extraction unit 130 receives structure information from the information reception unit 120. The location extraction unit 130 may receive information describing the reporting location from the information receiving unit 120. The location extraction unit 130 may receive location data from the information receiving unit 120.

When the location data is received, the location extraction unit 130 selects the location indicated by the received location data as a candidate for the reporting location.

When audio data is received as information describing a reporting location, the location extraction unit 130 uses existing voice recognition technology to generate text data representing the voice converted into audio data from the audio data. The location extraction unit 130 extracts information about the reporting location from the generated text data using existing language recognition technology. When receiving text data as information describing a reporting location, the location extraction unit 130 extracts information on the reporting location from the received text data using existing language recognition technology.

When information that specifies a location (for example, an address) is extracted as the reporting location information, the location extraction unit 130 sets the location specified by the reporting location information as a reporting location candidate.

When information on a structure is extracted as information on a reporting location, the location extraction unit 130 extracts the location where the information on the structure in the target area can be obtained from the structure characteristics indicated by the information on the structure, for example, as shown below. Using the structure database as a reporting location, a reporting location candidate is extracted.

As described above, the structure database is data that includes, for example, a combination of the location of a structure within a target area and the characteristics of the structure (i.e., structure characteristics). The structure database is stored in the location information storage unit 191 as described above.

In the following description, a structure whose structure characteristics have been extracted from the information acquired by the information receiving unit 120 (for example, information describing a reporting location) will be referred to as a reference structure. A structure extracted from the structure database is referred to as an extracted structure.

The location extraction unit 130 extracts structures having the extracted structure features (in other words, the structure features of the reference structure) from the structure database. When a plurality of structure features are detected for one reference structure, the location extraction unit 130 determines the number of structure features of the reference structure among the plurality of structure features of the reference structure. Structures having structure features that are equal to or greater than a predetermined ratio may be extracted as extracted structures. In the following, an extracted structure extracted as a structure having structure features of a reference structure will be referred to as an extracted structure corresponding to the reference structure. When an extraction structure having the structure features of a reference structure is extracted, the reference structure is referred to as a reference structure corresponding to the extraction structure. In other words, when an extracted structure having the structure features of a reference structure is extracted, the reference structure is a reference structure corresponding to the extracted structure, and the extracted structure is a reference structure corresponding to the extracted structure. is the extracted structure corresponding to that reference structure.

When the structure information is audio information (for example, audio data) that describes a structure that is visible from the reporting location, the location extraction unit 130 extracts audio data from the audio data using existing audio recognition technology. Generate text data that represents the voice data. The location extraction unit 130 extracts structure features (that is, structure features of the reference structure) from the generated text data using existing language recognition technology. When the structure information is text data that describes a structure that is visible from the reporting location, the location extraction unit 130 extracts the structure's characteristics ( In other words, the structural features of the reference structure are extracted.

When receiving an image captured at a reporting location (that is, at least one of a still image and a moving image), the location extraction unit 130 uses existing image recognition technology to recognize the structure captured in the image. do. Then, the location extraction unit 130 uses existing image recognition technology to extract structure features (that is, structure features of the reference structure) in the region of the recognized structure in the image.

Then, for example, as described above, the location extraction unit 130 uses the structure database as the reporting location and the structure characteristics indicated by the structure information to determine the location where information on the structure in the target area can be obtained. , are extracted as potential reporting locations. The location extraction unit 130 may use a database of structures in the target area that includes emergency call locations.

If the number of reference structures extracted from the information acquired by the information receiving unit 120 is one, the information receiving unit 120 may use the location of the extracted structure as a candidate for the reporting location.

If a plurality of reference structures are detected from the information acquired by the information receiving unit 120, the location extraction unit 130 extracts an extracted structure corresponding to the reference structure for each of the plurality of reference structures. Then, the location extraction unit 130 may select a location where the number of reference structures corresponding to the extracted structure existing within a predetermined distance is a predetermined ratio or more to the total number of extracted reference structures as a candidate for a reporting location. .

The location extraction unit 130 sends information on the extracted reporting location candidates to the command support unit 160. The extracted reporting location candidate information is, for example, information representing the location of the reporting location candidate. If the number of extracted reporting location candidates is larger than the predetermined number, the location extraction unit 130 sends the number of extracted reporting location candidates to the command support unit 160 as information on the extracted reporting location candidates. You may.

While continuing to receive voice data from the command support unit 160 via the information receiving unit 120, the location extraction unit 130 extracts structures from the voice data, extracts structure characteristics, and determines the reporting location. The extraction of candidates and the sending of information about candidate locations may continue. In extracting the reporting location candidates, the location extraction unit 130 further uses the structure information and structure features newly extracted from the newly received audio data to extract the reporting location candidates. When new data (that is, audio data, text data, and images) is sent from the informant's terminal device, the location extraction unit 130 receives the data and extracts a new structure from the received data. and structure feature extraction. The location extraction unit 130 may further use the newly extracted structure information and structure features to extract potential reporting locations.

When the reception of voice data from the command support unit 160 via the information reception unit 120 is completed, the location extraction unit 130 extracts a candidate reporting location and sends information on the candidate location to the command support unit 160. You may terminate the . When the information on the identified candidate location is sent from the command support unit 160, the location extraction unit 130 receives the information on the identified candidate location, extracts the reporting location candidate, and extracts the information from the command support unit 160. The sending of information on candidate locations to the destination may be terminated.

When the location extraction unit 130 receives information about the identified candidate location from the command support unit 160, it sends the information about the identified candidate location to the information extraction unit 140. If the reception of audio data from the command support unit 160 via the information receiving unit 120 is completed without receiving information about the identified candidate location from the command support unit 160, the location extraction unit 130 Information on the candidate locations is sent to the information extraction unit 140.

<Dispatch information storage unit 192>
The dispatch information storage unit 192 stores an activity database including information on routes taken by emergency vehicles in past dispatches. The activity database may include information on roads that have been passed by emergency vehicles in past dispatches, and the number of times emergency vehicles have passed on those roads. The route information includes information on the direction in which the emergency vehicle traveled. The dispatch information storage unit 192 may store information on routes taken by emergency vehicles in past dispatches for each type of emergency vehicle. The type of emergency vehicle may be an ambulance or a fire engine. The type of emergency vehicle may be based on the size of the vehicle (large vehicle or small vehicle). The type of emergency vehicle may be determined as appropriate. The activity database may include images of routes traveled during past dispatches, taken during travel. The activity database may store photos taken at past destinations.

The activity database may include water use information necessary for activities responding to emergency calls. The water usage information is information on the location of equipment necessary for extinguishing fires, such as available fire hydrants. The activity database may store photographs taken at the location of equipment necessary for extinguishing a fire.

<Information extraction unit 140>
The information extraction unit 140 receives information about candidate locations from the information extraction unit 140 .

The information extraction unit 140 extracts information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and a candidate reporting location from the activity database stored in the dispatch information storage unit 192. The predetermined road is a major road, such as a national highway or a prefectural road, that passes through the target area and is confirmed to be passable by emergency vehicles. For example, the information extraction unit 140 extracts, from the predetermined roads in the target area, a predetermined road that can reach the reporting location candidate via a road other than the predetermined road without passing through another predetermined road. The information extraction unit 140 extracts information about the routes traveled by emergency vehicles in past dispatches among the roads between the extracted predetermined road and the candidate reporting location, and extracts the information from the activities stored in the dispatch information storage unit 192. Extract from information database.

The information extraction unit 140 selects, as information on the route traveled by the emergency vehicle, roads that have been traveled by an emergency vehicle among the roads between the extracted predetermined road and the candidate reporting location. You may also extract the number of times the vehicle has passed. The information extraction unit 140 may extract, for each type of emergency vehicle, roads that have been traveled by emergency vehicles and the number of times that emergency vehicles have traveled on the roads. The information extraction unit 140 may further extract an image captured while driving on the extracted road that has been traveled by an emergency vehicle as the information on the route traveled by the emergency vehicle.

The information extraction unit 140 further extracts activity information for activities at the reporting location candidate. The activity information may include, for example, water usage information that can be used in a candidate reporting location (i.e., information on the location of equipment necessary for extinguishing fires, such as fire hydrants, within a predetermined distance from the candidate reporting location). include. The information extraction unit 140 may extract activity information including an image captured at a location within a predetermined distance from the reporting location candidate. The information extraction unit 140 may extract activity information including a photograph taken at the location of the extracted equipment necessary for extinguishing a fire.

The information extraction unit 140 sends the extracted information on the routes traveled by emergency vehicles in the past between the predetermined road in the target area and the candidate reporting location to the information providing unit 150. The information extracting unit 140 further sends the extracted activity information for the activity at the reporting location candidate to the information providing unit 150.

<Information provision section 150>
The information providing unit 150 receives from the information extracting unit 140 information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and a candidate reporting location. The information providing unit 150 further receives activity information for activities at the reporting location candidate from the information extracting unit 140. The information providing unit 150 receives information on the terminal device of the dispatcher from the command transmitting unit 180.

The information providing unit 150 sends (in other words, provides) the received information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and a candidate reporting location to the command support unit 160. . The information providing unit 150 sends (in other words, provides) the received activity information for the activity at the reporting location candidate to the command support unit 160.

The information providing unit 150 also sends information to the destination indicated by the information on the dispatcher's terminal device received from the command transmitting unit 180, indicating that an emergency vehicle has passed in the past between the predetermined road in the target area and the candidate reporting location. The information providing unit 150 transmits (in other words, provides) route information to the destination indicated by the information on the dispatcher's terminal device received from the command transmitting unit 180, and also sends route information for activities at the candidate reporting location. activity information may be transmitted (in other words, may be provided).

<Operation>
Next, the operations of the connection control device 200 and the command device 100 according to the second embodiment of the present disclosure will be described in detail using the drawings.

FIG. 6 is a flowchart illustrating an example of the operation of the connection control device 200 according to the second embodiment of the present disclosure. In the unusual example shown in FIG. 6, the request receiving unit 210 receives a request for an emergency call (step S201). The determination unit 220 determines whether the command center in the area where the emergency call was received is in a state where it can accept the emergency call (step S202). If it is determined that the command center in the region where the emergency call was received is in a state where it can accept the emergency call (YES in step S203), the connection control unit 230 connects the command system of the command center in the region where the emergency call is received. An emergency call is connected to the first command device 100 (step S206). If it is determined that the command center in the region where the emergency call was made is not in a state where it can accept the emergency call (NO in step S203), the connection control unit 230 connects the command center to the command center in the region where the emergency call is made. An alternative operation command center is selected from the list (step S204). Then, the connection control unit 230 transfers the emergency call to the command device 100 of the selected operational alternative command center (step S205).

FIG. 7 is a flowchart illustrating an example of the operation of the command device 100 according to the second embodiment of the present disclosure. In the example shown in FIG. 7, first, the report reception unit 110 receives an emergency report (step S101). Next, the information receiving unit 120 receives information on structures obtained at the location of the emergency call (step S102).

The location extraction unit 130 extracts a location in the target area where the location of the received structure can be obtained as a candidate for the reporting location (step S103). Note that in this embodiment and the first embodiment, the reporting location candidate can be replaced with the destination of dispatch in response to an emergency call. In the description of this embodiment and the first embodiment, the reporting location candidate can be read as the destination of dispatch in response to an emergency call. The location extraction unit 130 sends information on candidate reporting locations to the command support unit 160.

The command support unit 160 displays possible reporting locations (step S104). When a reporting location candidate is specified by the commander, the command support unit 160 sends information on the identified reporting location candidate. When the call between the commander and the informer ends, the command support unit 160 may send a notification indicating that the call has ended to the location extraction unit 130.

When receiving information on the identified reporting location candidates from the command support unit 160, the location extraction unit 130 finishes extracting the reporting location candidates and excludes reporting location candidates other than the identified reporting location candidates. do. When the call between the commander and the informer ends and the reception of data from the informer's terminal device ends, the location extracting unit 130 finishes extracting the reporting location candidates.

Next, the information extracting unit 140 and the information providing unit 150 use the activity database to provide traffic information on the route to the candidate reporting location (step S106). Specifically, the information extraction unit 140 extracts traffic information on the route to the candidate reporting location from the activity database. The information providing unit 150 provides traffic information on the route to the extracted reporting location candidate to the terminal device of the dispatcher. The information providing unit 150 may provide the command support unit 160 (that is, the commander using the command support unit 160) with traffic information on the route to the candidate reporting location.

The information extracting unit 140 and the information providing unit 150 provide activity information for activities at the reporting location candidate (step S106). Specifically, the information extraction unit 140 extracts activity information for the activity at the reporting location candidate. The information providing unit 150 provides activity information for activities at the candidate reporting location to the terminal device of the dispatcher. The information providing unit 150 may provide the command support unit 160 (that is, the commander using the command support unit 160) with activity information for activities at the candidate reporting location.

<Effect>
This embodiment described above has the same effects as the first embodiment. The reason for this is the same as the reason for the effect of the first embodiment.

<First modification of the second embodiment>
As an alternative to the command center, a plurality of alternative command centers may be designated with priorities.

Status information indicating whether or not each of the plurality of alternative command centers designated as substitutes for the command center can accept emergency commands is provided to the determination unit 220 in advance by, for example, the user of the connection control device 200. It's okay to stay.

The determining unit 220 determines an active alternative command center that is in a state where it can receive an emergency call from a plurality of alternative command centers of the regional command centers to which the emergency call for which the request has been received was reported. In other words, the determination unit 220 determines whether each of the plurality of alternative command centers of the local command center to which the emergency call for which the request has been accepted is in a state where it can receive the emergency call.

If the command center is not in a state where it can receive an emergency call, the connection control unit 230 determines the priority given to it among the operating alternative command centers of the command center in the area where the emergency call for which the request was received was received. Select the operating alternate command center with the highest availability. The connection control unit 230 transfers the emergency call to the command device 100 of the selected operational alternative command center.

<Second modification of second embodiment>
A plurality of command systems 1 may share one connection control device 200. As described above, the determining unit 220 determines whether the command center in the area where the emergency call for which the request has been received is in a state where it can receive the emergency call. Information representing a state indicating whether or not each of the plurality of command centers that share the connection control device 200 can receive an emergency call is given to the determination unit 220 in advance by, for example, a user of the connection control device 200. good.

<Third modification of second embodiment>
In the second embodiment, it is assumed that the location of the emergency call and the target location of the emergency call are close to each other or the same location, and candidates for the location of the emergency call are extracted as the destination of the emergency vehicle. ing. The location of the emergency call is, for example, a building where a fire or other disaster has occurred. The location to which the emergency call is made is, for example, a building where the person to whom the emergency call is made exists.

In this modification, the information receiving unit 120 receives an image captured by the informant's terminal, including information on the location at the time of imaging obtained using GPS or the like. The location extraction unit 130 determines the location included in the received image as the location of the reporter.

The information receiving unit 120 further converts at least one of audio, image, and text data received from the caller's terminal device directly or via the command support unit 160 into data representing the location of the target of the emergency call. receive as. The location extraction unit 130 extracts the structure information and the structure of the structure from the data representing the location of the emergency call target using the above-described method of extracting the structure information and the structure characteristic information of the structure. Information on object characteristics is extracted. The location extraction unit 130 extracts structures having the extracted structure characteristics from the structure database. The location extracting unit 130 may identify, among the structures extracted from the structure database, the location of the structure whose positional relationship with the location of the caller satisfies a predetermined criterion, as the location to which the emergency call is to be made. The predetermined criterion may be, for example, that the distance from the location of the informant is within a predetermined distance. There may be no shielding object such as another building between them.

The information extraction unit 140 extracts information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and the location targeted for the emergency call. Further, the information extraction unit 140 may extract activity information for an activity at a location targeted for an emergency call.

The information providing unit 150 may provide the dispatcher's terminal device with information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and the location targeted for the emergency call. The information providing unit 150 may provide the command support unit 160 with information on routes traveled by emergency vehicles in the past between a predetermined road in the target area and the location targeted for the emergency call. The information providing unit 150 may provide the terminal device of the dispatcher with activity information for the activity at the location targeted for the emergency call. The information providing unit 150 may provide the command support unit 160 with activity information for activities at the location targeted for emergency notification.

<Fourth modification of the second embodiment>
The command device 100 is included in a command system 1 (hereinafter referred to as a shared command system) that is shared by a plurality of target areas and is constructed separately from a command system 1 of a command center in each of the target areas. Good too. In this case, the connection control device 200 of the command system 1 of the command center of each of the plurality of target areas will be able to respond to the emergency call that has received the request if the command center that includes the connection control device 200 is in a state where it cannot receive an emergency call. The notification is configured to be forwarded to the command device 100 of the shared command system. The shared command system may not include the connection control device 200. The command device 100 of the shared command system may be constructed as a so-called cloud system.

<Fifth modification of the second embodiment>
The entire country may be divided into a plurality of regions, and a large-scale command system 1 may be constructed for each region. The large-scale command system 1 is a command system 1 that includes a command device 100 in which the number of commanders who can use the command support unit 160 at the same time is increased so that the command system 1 can respond to emergency calls. Such a command system 1 may be constructed as a so-called cloud system. Such a command system 1 does not need to include the connection control device 200.

<Sixth modification of the second embodiment>
The command device 100 may include a connection control device 200. In other words, in this modification, the command device 100 may be implemented as one device having all the functions of the command device 100 and the connection control device 200 of the second embodiment. In this case, the command device 100 includes all parts of the command device 100 of the second embodiment and all parts of the connection control device 200.

<Other embodiments>
The command device and connection control device according to the embodiments of the present disclosure described above can be realized by a computer including a memory loaded with a program read from a storage medium and a processor that executes the program. The command device and the connection control device according to the embodiment of the present disclosure can also be realized by dedicated hardware. The command device and connection control device according to the embodiments of the present disclosure can also be realized by a combination of the above-mentioned computer and dedicated hardware.

FIG. 8 is a diagram illustrating an example of a hardware configuration of a computer 1000 that can realize a command device and a connection control device according to an embodiment of the present disclosure. In the example shown in FIG. 8, the computer 1000 includes a processor 1001, a memory 1002, a storage device 1003, and an I/O (Input/Output) interface 1004. Additionally, computer 1000 can access storage medium 1005. The memory 1002 and the storage device 1003 are, for example, a RAM (Random Access Memory), a hard disk, or the like. The storage medium 1005 is, for example, a storage device such as a RAM or a hard disk, a ROM (Read Only Memory), or a portable storage medium. The storage device 1003 may be the storage medium 1005. The processor 1001 can read and write data and programs to and from the memory 1002 and the storage device 1003. The processor 1001 can access, for example, a terminal device of a dispatcher via an I/O interface 1004. The processor 1001 can, for example, communicate with the informer's terminal device via the I/O interface 1004. Processor 1001 can access storage medium 1005. The storage medium 1005 stores a program that causes the computer 1000 to operate as a command device according to an embodiment of the present disclosure, or a program that causes the computer 1000 to operate as a connection control device according to an embodiment of the present disclosure.

The processor 1001 loads into the memory 1002 a program stored in the storage medium 1005 that causes the computer 1000 to operate as a command device according to the embodiment. The processor 1001 executes the program loaded into the memory 1002, so that the computer 1000 operates as a command device according to the embodiment.

The processor 1001 loads into the memory 1002 a program stored in the storage medium 1005 that causes the computer 1000 to operate as a connection control device according to the embodiment of the present disclosure. Then, by the processor 1001 executing the program loaded into the memory 1002, the computer 1000 operates as a connection control device according to the embodiment of the present disclosure.

The report receiving unit 110, the information receiving unit 120, the location extracting unit 130, the information extracting unit 140, the information providing unit 150, the command support unit 160, the command receiving unit 170, and the command transmitting unit 180 are configured using, for example, a program loaded into the memory 1002. This can be realized by the processor 1001 that executes. The request reception unit 210, the determination unit 220, and the connection control unit 230 can be implemented, for example, by the processor 1001 that executes a program loaded into the memory 1002. The location information storage unit 191 and the dispatch information storage unit 192 can be realized by a memory 1002 included in the computer 1000 or a storage device 1003 such as a hard disk device. Report reception unit 110, information reception unit 120, location extraction unit 130, information extraction unit 140, information provision unit 150, command support unit 160, command reception unit 170, command transmission unit 180, location information storage unit 191, dispatch information storage unit Part or all of 192 can be realized by dedicated circuits that realize the functions of each part. Part or all of the request reception section 210, determination section 220, and connection control section 230 can be realized by a dedicated circuit that realizes the functions of each section.

Further, part or all of the above embodiments may be described as in the following supplementary notes, but the present invention is not limited to the following.

(Additional note 1)
a report receiving means for receiving emergency calls;
Information receiving means for receiving information on structures obtained at the location of the emergency call from the terminal device that transmitted the emergency call;
a location extracting means for extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
A command device equipped with.

(Additional note 2)
The command device according to supplementary note 1, further comprising information providing means for providing traffic information on a route to the candidate reporting location using an activity database.

(Additional note 3)
The command device according to appendix 2, wherein the information providing means provides information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location candidate as the travel information.

(Additional note 4)
The command device according to supplementary note 2 or 3, wherein the information providing means provides an image captured while traveling the route as information on the route.

(Appendix 5)
The command device according to any one of Supplementary Notes 2 to 4, wherein the information providing means provides activity information for activities at the reporting location candidate.

(Appendix 6)
The information providing means provides, as the activity information, at least one of an image captured within a predetermined range that includes the reporting location candidate, and water use information that can be used in the reporting location candidate. Command device as described.

(Appendix 7)
The information receiving means acquires an image of the structure at the reporting location as information about the structure;
The location extraction means extracts the structure feature of the structure imaged in the image from the acquired image, and determines a location where the image of the structure with the extracted structure feature can be captured. , the command device according to any one of Supplementary Notes 1 to 6, wherein the reporting location candidate is extracted from the structure database of structure characteristics of structures in the target area.

(Appendix 8)
The information receiving means acquires audio information that describes a structure that is visible from the reporting location as information about the structure;
The location extraction means extracts the structure feature of the structure explained by the voice information from the acquired voice information, and extracts a location where the structure of the extracted structure feature can be visually recognized. The command device according to any one of Supplementary Notes 1 to 7, wherein the notification location candidate is extracted from the structure database of structure characteristics of structures in the target area.

(Appendix 9)
request receiving means for receiving the emergency call request;
determination means for determining whether or not a command center in the region where the emergency call was received and where the request was received is in a state where it can receive the emergency call;
If the command center is not in a state where it can accept emergency calls, the emergency call is transferred to the command device of an alternative command center that is designated as an alternative to the command center, and the command center is in a state where it can accept emergency calls. If so, connection control means for transferring the emergency call for which the request has been accepted to the command device of the command center;
a transfer destination control device comprising;
A command device according to any one of Supplementary Notes 1 to 8;
Command system including.

(Appendix 10)
A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
The determining means determines an operational alternative command center that is in a state where it can receive an emergency call from among the plurality of alternative command centers;
When the command center is not in a state where it can receive an emergency call, the connection control means selects the operational alternative command center with the highest assigned priority, and connects the command device of the selected operational alternative command center. The command system according to appendix 9, wherein the emergency call for which the request has been accepted is transferred to the command system.

(Appendix 11)
Receive emergency calls,
receiving information on structures obtained at the location of the emergency call from the terminal device that sent the emergency call;
extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
Instruction method.

(Appendix 12)
The command method according to appendix 11, wherein information on the route to the candidate reporting location is provided using an activity database.

(Appendix 13)
The command method according to appendix 12, wherein information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the candidate reporting location is provided as the travel information.

(Appendix 14)
The command method according to appendix 12 or 13, wherein an image captured while traveling the route is provided as information about the route.

(Appendix 15)
The command method according to any one of Supplementary Notes 12 to 14, further comprising providing activity information for an activity at the reporting location candidate.

(Appendix 16)
The instruction method according to appendix 15, wherein at least one of an image captured within a predetermined range including the reporting location candidate and water use information available in the reporting location candidate is provided as the activity information.

(Appendix 17)
obtaining an image of the structure at the reporting location as information on the structure;
The structural features of the structure imaged in the image are extracted from the acquired image, and the location where the image of the structure with the extracted structural feature can be captured is determined in the target area. The command method according to any one of Supplementary Notes 11 to 16, wherein the reporting location candidate is extracted from the structure database of structural features of the structure.

(Appendix 18)
obtaining audio information that describes a structure that is visible from the reporting location as information on the structure;
The structure feature of the structure explained by the voice information is extracted from the acquired voice information, and the location where the structure of the extracted structure feature is visible is determined by the structure in the target area. The command method according to any one of Supplementary Notes 11 to 17, wherein the notification location candidate is extracted from the structure database of structure features of objects.

(Appendix 19)
accept the request for said emergency call;
Determining whether or not a command center in the area where the emergency call to which the request has been received is in a state where it can receive the emergency call;
If the command center is not in a state where it can receive emergency calls, the emergency call is transferred to a command device of an alternative command center that is designated as an alternative to the command center, and the command center is in a state where it can receive emergency calls. If yes, forwarding the emergency call for which the request has been accepted to a command device of the command center;
The command method according to any one of Supplementary Notes 11 to 18.

(Additional note 20)
A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
Determining an operational alternative command center that is in a state where it can receive emergency calls from the plurality of alternative command centers,
If the command center is not in a state where it can accept an emergency call, select the operating alternative command center with the highest assigned priority, and accept the request to the command device of the selected operating alternative command center. The command method according to appendix 19, wherein the emergency call is transferred.

(Additional note 21)
Report reception processing for accepting emergency calls;
an information receiving process for receiving information on a structure obtained at the location of the emergency call from the terminal device that transmitted the emergency call;
a location extraction process that extracts a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
A storage medium that stores a program that causes a computer to execute.

(Additional note 22)
The program is
22. The storage medium according to appendix 21, further causing the computer to execute an information providing process of providing traffic information on a route to the reporting location candidate using an activity database.

(Additional note 23)
The storage medium according to appendix 22, wherein the information provision process provides information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location candidate as the travel information.

(Additional note 24)
24. The storage medium according to appendix 22 or 23, wherein the information providing process provides an image captured while traveling on the route as information on the route.

(Additional note 25)
25. The storage medium according to any one of appendices 22 to 24, wherein the information providing process provides activity information for an activity at the reporting location candidate.

(Additional note 26)
The information provision process provides, as the activity information, at least one of an image captured within a predetermined range including the reporting location candidate, and water use information that can be used in the reporting location candidate. Storage medium as described.

(Additional note 27)
The information receiving process acquires an image of the structure at the reporting location as information about the structure;
The location extraction process extracts the structure feature of the structure imaged in the image from the acquired image, and determines a location where the image of the structure with the extracted structure feature can be captured. , the storage medium according to any one of appendices 21 to 26, wherein the reporting location candidate is extracted from the structure database of structure characteristics of structures in the target area.

(Additional note 28)
The program is
The information receiving process acquires audio information that describes a structure that is visible from the reporting location as information about the structure;
The location extraction process extracts the structure feature of the structure explained by the voice information from the acquired voice information, and extracts a location where the structure of the extracted structure feature can be visually recognized. The storage medium according to any one of Supplementary Notes 21 to 27, wherein the storage medium is extracted as a candidate for the reporting location from the structure database of structure characteristics of structures in the target area.

(Additional note 29)
The program is
a request reception process for accepting the emergency call request;
a determination process for determining whether or not a command center in the region where the emergency call was received and where the request was received is in a state where the emergency call can be received;
If the command center is not in a state where it can receive emergency calls, the emergency call is transferred to a command device of an alternative command center that is designated as an alternative to the command center, and the command center is in a state where it can receive emergency calls. If so, a connection control process of transferring the emergency call for which the request has been accepted to a command device of the command center;
29. The storage medium according to any one of appendices 21 to 28, further causing a computer to execute.

(Additional note 30)
A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
The determination process determines an operational alternative command center that is in a state where it can receive an emergency call from among the plurality of alternative command centers;
In the connection control process, when the command center is not in a state where it can receive an emergency call, the operating alternative command center having the highest assigned priority is selected, and the command device of the selected operating alternative command center is 29. The storage medium according to appendix 29, wherein the emergency call for which the request has been accepted is transferred to.

Although the present disclosure has been described above with reference to the embodiments, the present disclosure is not limited to the above embodiments. Various changes can be made to the structure and details of the present disclosure that can be understood by those skilled in the art within the scope of the present disclosure.

1 Command System 10 Command Device 100 Command Device 110 Report Receiving Unit 120 Information Receiving Unit 130 Location Extracting Unit 140 Information Extracting Unit 150 Information Providing Unit 160 Command Support Unit 170 Command Receiving Unit 180 Command Transmitting Unit 191 Location Information Storage Unit 192 Dispatch Information Storage Unit 200 Connection control device 210 Request reception unit 220 Determination unit 230 Connection control unit 300 Communication network 1000 Computer 1001 Processor 1002 Memory 1003 Storage device 1004 I/O interface 1005 Storage medium

Claims (30)

1. a report receiving means for receiving emergency calls;
   Information receiving means for receiving information on structures obtained at the location of the emergency call from the terminal device that transmitted the emergency call;
   a location extracting means for extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
   A command device equipped with.
2. The command device according to claim 1, further comprising information providing means for providing traffic information on a route to the candidate reporting location using an activity database.
3. The command device according to claim 2, wherein the information providing means provides information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location candidate as the travel information. .
4. The command device according to claim 2 or 3, wherein the information providing means provides an image captured while traveling on the route as information on the route.
5. The command device according to any one of claims 2 to 4, wherein the information providing means provides activity information for activities at the reporting location candidate.
6. 5. The information providing means provides, as the activity information, at least one of an image captured within a predetermined range including the reporting location candidate, and water use information that can be used in the reporting location candidate. The command device described in .
7. The information receiving means acquires an image of the structure at the reporting location as information about the structure;
   The location extraction means extracts the structure feature of the structure imaged in the image from the acquired image, and determines a location where the image of the structure with the extracted structure feature can be captured. The command device according to any one of claims 1 to 6, wherein the notification location candidate is extracted from the structure database of structure characteristics of structures in the target area.
8. The information receiving means acquires audio information that describes a structure that is visible from the reporting location as information about the structure;
   The location extraction means extracts the structure feature of the structure explained by the voice information from the acquired voice information, and extracts a location where the structure of the extracted structure feature can be visually recognized. The command device according to any one of claims 1 to 7, wherein the notification location candidate is extracted from the structure database of structure characteristics of structures in the target area.
9. request receiving means for receiving the emergency call request;
   determination means for determining whether or not a command center in the region where the emergency call was received and where the request was received is in a state where it can receive the emergency call;
   If the command center is not in a state where it can accept emergency calls, the emergency call for which the request has been accepted is transferred to the command device of an alternative command center that is designated as an alternative to the command center, and the command center connection control means for transferring the emergency call to the command device of the command center when the emergency call is in a state where it can be accepted;
   a transfer destination control device comprising;
   A command device according to any one of claims 1 to 8,
   Command system including.
10. A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
    The determining means determines an operational alternative command center that is in a state where it can receive an emergency call from among the plurality of alternative command centers;
    When the command center is not in a state where it can receive an emergency call, the connection control means selects the operational alternative command center with the highest assigned priority, and connects the command device of the selected operational alternative command center. The command system according to claim 9, wherein the emergency call for which the request has been accepted is transferred to.
11. Receive emergency calls,
    receiving information on structures obtained at the location of the emergency call from the terminal device that sent the emergency call;
    extracting a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
    Instruction method.
12. 12. The command method according to claim 11, wherein an activity database is used to provide traffic information of a route to the candidate reporting location.
13. The command method according to claim 12, wherein information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location candidate is provided as the travel information.
14. The instruction method according to claim 12 or 13, wherein an image captured while traveling along the route is provided as information on the route.
15. The instruction method according to any one of claims 12 to 14, further comprising providing activity information for an activity at the reporting location candidate.
16. 16. The instruction method according to claim 15, wherein the activity information includes at least one of an image captured within a predetermined range including the reporting location candidate and water use information available in the reporting location candidate.
17. obtaining an image of the structure at the reporting location as information on the structure;
    The structural features of the structure imaged in the image are extracted from the acquired image, and the location where the image of the structure with the extracted structural feature can be captured is determined in the target area. The command method according to any one of claims 11 to 16, wherein the reporting location candidate is extracted from the structure database of structural features of the structure.
18. obtaining audio information that describes a structure that is visible from the reporting location as information on the structure;
    The structure feature of the structure explained by the voice information is extracted from the acquired voice information, and the location where the structure of the extracted structure feature is visible is determined by the structure in the target area. The instruction method according to any one of claims 11 to 17, wherein the reporting location candidate is extracted from the structure database of structure features of objects.
19. accept the request for said emergency call;
    Determining whether or not a command center in the area where the emergency call to which the request has been received is in a state where it can receive the emergency call;
    If the command center is not in a state to accept emergency calls, the emergency call for which the request has been accepted is transferred to a command device of an alternative command center designated as an alternative to the command center, and the command center If the emergency call is in a state where the call can be accepted, forwarding the emergency call to a command device of the command center;
    The command method according to any one of claims 11 to 18.
20. A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
    Determining an operational alternative command center that is in a state where it can receive emergency calls from the plurality of alternative command centers,
    If the command center is not in a state where it can accept an emergency call, select the operating alternative command center with the highest assigned priority, and accept the request to the command device of the selected operating alternative command center. The command method according to claim 19, further comprising transferring the received emergency call.
21. Report reception processing for accepting emergency calls;
    an information receiving process for receiving information on a structure obtained at the location of the emergency call from the terminal device that transmitted the emergency call;
    a location extraction process that extracts a location where information on the structure in the target area can be obtained as a candidate for the reporting location using a structure database and a structure feature indicated by the information on the structure;
    A storage medium that stores a program that causes a computer to execute.
22. The program is
    22. The storage medium according to claim 21, further causing the computer to perform an information providing process of providing traffic information of a route to the candidate reporting location using an activity database.
23. 23. The storage medium according to claim 22, wherein the information providing process provides information on a route traveled by an emergency vehicle in the past between a predetermined road in the target area and the reporting location candidate as the travel information. .
24. The storage medium according to claim 22 or 23, wherein the information providing process provides an image captured while traveling along the route as information about the route.
25. The storage medium according to any one of claims 22 to 24, wherein the information providing process provides activity information for an activity at the reporting location candidate.
26. 25. The information provision process provides, as the activity information, at least one of an image captured within a predetermined range including the reporting location candidate, and water use information that can be used in the reporting location candidate. The storage medium described in .
27. The information receiving process acquires an image of the structure at the reporting location as information about the structure;
    The location extraction process extracts the structure feature of the structure imaged in the image from the acquired image, and determines a location where the image of the structure with the extracted structure feature can be captured. The storage medium according to any one of claims 21 to 26, wherein the reporting location candidate is extracted from the structure database of structure features of structures in the target area.
28. The program is
    The information receiving process acquires audio information that describes a structure that is visible from the reporting location as information about the structure;
    The location extraction process extracts the structure feature of the structure explained by the voice information from the acquired voice information, and extracts a location where the structure of the extracted structure feature can be visually recognized. The storage medium according to any one of claims 21 to 27, wherein the reporting location candidate is extracted from the structure database of structure characteristics of structures in the target area.
29. The program is
    a request reception process for accepting the emergency call request;
    a determination process for determining whether or not a command center in the region where the emergency call was received and where the request was received is in a state where the emergency call can be received;
    If the command center is not in a state where it can receive emergency calls, the emergency call is transferred to a command device of an alternative command center that is designated as an alternative to the command center, and the command center is in a state where it can receive emergency calls. If so, a connection control process of transferring the emergency call for which the request has been accepted to a command device of the command center;
    The storage medium according to any one of claims 21 to 28, further causing a computer to execute.
30. A plurality of alternative command centers are designated as alternatives to the command center, and a plurality of alternative command centers are assigned priorities;
    The determination process determines an operational alternative command center that is in a state where it can receive an emergency call from among the plurality of alternative command centers;
    In the connection control process, when the command center is not in a state where it can receive an emergency call, the operating alternative command center having the highest assigned priority is selected, and the command device of the selected operating alternative command center is The storage medium according to claim 29, wherein the emergency call for which the request has been accepted is transferred to.

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