WO2023112741A1

WO2023112741A1 - Problem-solving assistance device, problem-solving assistance method, and recording medium storing problem-solving assistance program

Info

Publication number: WO2023112741A1
Application number: PCT/JP2022/044708
Authority: WO
Inventors: 恒甫大喜; 賢二永倉
Original assignee: 日本電気株式会社
Priority date: 2021-12-16
Filing date: 2022-12-05
Publication date: 2023-06-22

Abstract

A problem-solving assistance device 30 comprises a problem collection unit 31 that collects a problem 410 from a first subject 41, a problem presentation unit 32 that presents the collected problem 410 to a second subject 42, a proposed solution collection unit 33 that collects a proposed solution 420 created by the second subject 42 with respect to the problem 410, a proposed solution presentation unit 34 that presents the collected proposed solution 420 to a third subject 43, and a reception unit 35 that receives, from the third subject 43, a supply of resources 430 necessary to enact the proposed solution 420, whereby the problem-solving assistance device 30 provides assistance to better ensure that problems are solved.

Description

Problem-solving support device, problem-solving support method, and recording medium storing problem-solving support program

The present invention relates to a problem-solving support device, a problem-solving support method, and a problem-solving support program.

In various organizations such as companies, government offices, and local governments, various activities are carried out to solve certain problems or achieve certain goals. In such activities, a project is generally launched, and depending on the situation of the project, the resources (people, goods, funds, information, etc.) that can be put into the project can be used as effectively as possible. Technology to support them is expected.

In relation to such technology, Patent Document 1 describes that when project elements include funds, facilities, human resources, marketing, services, management, and exits, between multiple elements and within each element Disclosed is an information processing device that performs information sharing and matching in . This device acquires, as predetermined information, demand information that exists in each of a plurality of elements that make up a project. This device acquires, as predetermined information, supply information present in each of a plurality of elements that constitute a project. Based on the demand information and the supply information, the device generates matching information regarding a combination of the demand information and the supply information that optimizes the balance between the project outcome and the profit that the user can obtain. This device then presents the generated matching information to users belonging to each of the plurality of elements.

Japanese Patent Application Laid-Open No. 2020-030826

In the project activities described above, activities such as identifying issues, considering solutions to issues, and procuring resources to implement the solutions are usually carried out by people who have some kind of relationship with the project, such as project members. will be In this case, for example, the viewpoint in considering a solution is limited to the viewpoint of a person involved in the project, and it tends to be difficult to obtain a solution based on new ideas. There is also the problem that the procurement sources for the resources necessary for implementing the solution proposal are limited to those related to the project, and sufficient resources for implementing the solution proposal cannot be procured. In other words, there is a demand for support so that the problem can be solved more reliably. Patent document 1 cannot be said to be sufficient to solve this problem.

The main purpose of the present invention is to help solve problems more reliably.

A problem solving support device according to an aspect of the present invention includes problem collecting means for collecting problems from a first target person, problem presenting means for presenting the collected problems to a second target person, and solution collection means for collecting solutions to the problems created by the target person of 2; solution presentation means for presenting the collected solution plans to a third target person; and said third target person and receiving means for receiving the provision of resources necessary for executing the solution from.

In another aspect of achieving the above object, a problem-solving support method according to an aspect of the present invention collects problems from a first subject by an information processing device, and transfers the collected problems to a second subject. person, collect a solution to the problem created by the second target, present the collected solution to a third target, and obtain the solution from the third target Accepts donations of the resources necessary to implement the proposal.

Further, in a further aspect of achieving the above object, a problem solving support program according to one aspect of the present invention includes a problem collection process for collecting problems from a first target person, and the collected problems are transferred to a second A problem presentation process for presenting a subject to a subject; a solution collection process for collecting solutions to the problem created by the second subject; and presenting the collected solutions to a third subject. A computer is caused to execute a solution presentation process and a reception process for accepting provision of resources required for execution of the solution from the third target person.

Furthermore, the present invention can also be implemented by a computer-readable, non-volatile recording medium storing such a problem-solving support program (computer program).

According to the present invention, it is possible to obtain a problem-solving support device or the like that supports the problem-solving more reliably.

BRIEF DESCRIPTION OF THE DRAWINGS It is a block diagram which shows the structure of the problem-solving assistance apparatus 10 which concerns on the 1st Embodiment of this invention. 4 is a flowchart (1/2) showing the operation (processing) of the problem solving support device 10 according to the first embodiment of the present invention; 2 is a flowchart (2/2) showing the operation (processing) of the problem solving support device 10 according to the first embodiment of the present invention; It is a block diagram which shows the structure of the problem-solving assistance apparatus 30 based on the 2nd Embodiment of this invention. 1 is a block diagram showing the configuration of an information processing device 900 capable of realizing the problem solving support device 10 according to the first embodiment of the present invention or the problem solving support device 30 according to the second embodiment of the present invention; FIG.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

<First Embodiment>
FIG. 1 is a block diagram showing the configuration of a problem solving support device 10 according to the first embodiment of the present invention. The problem-solving support device 10 is, for example, a device that collects problems from residents in a local government or the like, considers solutions to the collected problems, and supports the procurement of resources necessary for implementing the solutions. However, resources represent, for example, human resources, material resources, and financial resources. Human resources represent people with the necessary abilities (skills) to carry out the solutions, and more specifically include, for example, people with qualifications such as doctors and teachers. Physical resources represent materials required to implement solutions, and more specifically include, for example, IT (Information Technology) equipment that realizes informatization, heavy machinery used in construction work, and the like. Financial resources represent the funds needed to implement the solution and include, for example, the funds needed to procure the human and material resources mentioned above. The problem solving support device 10 may be an information processing device such as a server owned by a local government or the like, or may be an information processing device that provides a cloud computing service.

The problem-solving support device 10 includes one or more terminal devices 210 individually used by one or more first subjects 21, one or more terminal devices 220 individually used by one or more second subjects 22, One or more terminal devices 230 individually used by one or more third subjects 23 are communicably connected. The first target person 21, the second target person 22, and the third target person 23 will be described later.

The terminal device 210, the terminal device 220, and the terminal device 230 are used by the first to third target persons 21 to 23 who use the problem-solving support device 10 to input information to the problem-solving support device 10, For example, it is a personal computer, a smart phone, or other information processing device used when checking information output from the problem solving support device 10 . A terminal device 210, a terminal device 220, and a terminal device 230 display a keyboard and a mouse (not shown) used when inputting information to the problem-solving support device 10, and information output from the problem-solving support device 10. It has a display screen (not shown) for

The problem solving support device 10 includes a problem collecting unit 11, a problem presenting unit 12, a solution collecting unit 13, a solution presenting unit 14, a receiving unit 15, and a storage unit 16. The problem collecting unit 11, the problem presenting unit 12, the solution collecting unit 13, the solution presenting unit 14, and the receiving unit 15 are, in order, the problem collecting means, the problem presenting means, the solution collecting means, the solution presenting means, and the receiving means. An example.

The storage unit 16 is, for example, a storage device such as a RAM (Random Access Memory) 903 or a hard disk 904, which will be described later with reference to FIG. The storage unit 16 stores a problem 161 , problem presentation destination determination criteria 162 , problem basis information 163 , solution 164 , solution presentation destination determination criteria 165 , and resource provision information 166 . Details of these pieces of information stored in the storage unit 16 will be described later.

The task collection unit 11 collects the tasks 161 input by the first subject 21 via the terminal device 210 . The first target person 21 is, for example, a resident of a municipality who uses the problem-solving support device 10, and the problem 161 is, for example, It is an issue. More specifically, the problem 161 is, for example, "there are few medical institutions and sufficient medical services cannot be received", "a road frequently used in daily life is dangerous due to heavy traffic", and "a Industrial waste is being dumped illegally.”

For example, the task collection unit 11 posts information indicating acceptance of tasks from residents on a portal site of a municipality on the Internet, and collects tasks 161 input by the first subject 21 who viewed the portal site. . The assignment collection unit 11 stores the collected assignments 161 in the storage unit 16 .

The task presentation unit 12 presents the tasks 161 collected by the task collection unit 11 to one or more second subjects 22 via one or more terminal devices 220 . The task presentation unit 12 may post the collected tasks 161 on, for example, a portal site of a local government. The second target person 22 is a person to whom the solution 164 to the problem 161 is solicited, and is not limited to residents of the local government using the problem-solving support device 10 . The second target person 22 may be, for example, people all over the country, or more broadly, people all over the world.

The task presentation unit 12 may include a task attribute determination unit 121, a task presentation destination determination unit 122, a task presentation destination learning unit 123, and a search unit 124. The task attribute determination unit 121, the task presentation destination determination unit 122, the task presentation destination learning unit 123, and the search unit 124 are examples of task attribute determination means, task presentation destination determination means, task presentation destination learning means, and search means, respectively. .

The task attribute determination unit 121 determines the attributes of the tasks 161 by analyzing the collected tasks 161 . For example, the task attribute determination unit 121 extracts keywords contained in the text representing the task 161 by analyzing the text using an existing parsing technique. The assignment attribute determination unit 121 determines the attribute of the assignment 161 by comparing the extracted keyword with an attribute determination criterion (not shown) representing the relationship between the keyword and the attribute of the assignment 161 .

For example, if the keyword expresses words related to education, the task attribute determination unit 121 determines the attribute of the task 161 to be an educational problem. For example, if the keyword represents words related to medical care, the task attribute determination unit 121 determines the attribute of the task 161 to be a medical problem. For example, if the keyword expresses a word related to hygiene, the task attribute determination unit 121 determines that the attribute of the task 161 is a hygiene problem. For example, if the keyword expresses a word related to traffic, the task attribute determination unit 121 determines that the attribute of the task 161 is a traffic problem. The assignment attribute determination unit 121 may store the attribute determination result of the assignment 161 described above in the storage unit 16 in association with an identifier by which the assignment 161 can be identified.

The assignment presentation destination determination unit 122 selects a second target person to whom the solution 164 for the assignment 161 is solicited based on the assignment presentation destination determination criteria 162 and the assignment presentation destination determination criteria 162 and the attributes of the assignment 161 determined by the assignment attribute determination unit 121. 22 is determined. However, the task presentation destination determination criteria 162 represent the relationship between the attributes of the task 161 and the attributes of the second subject 22 .

The assignment presentation destination determination criteria 162 are, for example, criteria given by the administrator of the issue resolution support device 10 or the like. The task presentation destination determination criteria 162, or the task presentation destination learning unit 123 learns the relationship between the attributes of the task 161 in the past and the attributes of the second subject 22 who provided the solution 164 to the task 161, It may be a learning model generated or updated as the learning result.

For example, when the attribute of the assignment 161 is an educational problem, the assignment presentation destination determination unit 122 determines the second target person 22 to be recruited for the solution 164 to be an education-related person such as a teacher, and determines the attribute of the assignment 161 is a medical problem, the second subject 22 is determined to be a medical practitioner, such as a physician.

When presenting the task 161 to the second target person 22 having a certain attribute determined by the task presentation destination determining unit 122, the task presenting unit 12 provides information on the portal site of the local government, for example, for educators, Alternatively, the collected issues 161 may be posted as information for medical personnel. For example, if there is information representing the mail address of the second target person 22 regarding each attribute such as medical staff or educator, the task presentation unit 12 selects the second target person 22 who is the solicitation destination for the solution 164 for the task 161. An email may be sent to the target person 22 to solicit solutions 164 .

The search unit 124 analyzes the collected questions 161 using, for example, the above-described parsing technique or the like, and searches for information that can serve as the basis for the questions 161, for example, on the Internet. For example, when the problem 161 indicates that a certain community road is dangerous due to the high traffic volume of cars, the search unit 124 retrieves data on the traffic volume of cars on the community road published by the police or the like. Search for information posted on SNS (Social Networking Service) that mentions the traffic volume of cars on community roads. For example, when the task 161 indicates that industrial waste is illegally dumped in a certain place, the search unit 124 searches for information or the like posted on the SNS referring to the illegal dumping. The search unit 124 presents the second subject 22 with information that can serve as a basis for the assignment 161 searched as described above. The search unit 124 may store in the storage unit 16 information that can serve as a basis for the searched problem 161 .

The solution collection unit 13 collects a solution to the problem 161 input by the second subject 22 via the terminal device 220 in response to the problem 161 and the information that can be the basis of the problem 161 presented by the problem presentation unit 12. Collect 164. For example, the solution collection unit 13 posts information indicating acceptance of a solution 164 for the problem 161 on a portal site of a municipality on the Internet, and the solution input by the second subject 22 who viewed the portal site. Collect 164. The solution collection unit 13 stores the collected solution 164 in the storage unit 16 .

The solution collection unit 13 also presents a plurality of second target persons 22 with a solution plan 164 created by a specific target person among the plurality of second target persons 22 . The solution collection unit 13 collects, via the terminal device 220, the opinions of the second target persons 22 other than the specific target person on the solution plan 164 created by the specific target person. The solution collection unit 13 stores the collected opinions in the storage unit 16 and presents them to the second target person 22 . The solution collection unit 13 receives information instructing the specific target person out of the second target person 22 to correct the solution plan 164 created by himself/herself in accordance with the presented opinion. The solution collection unit 13 thus provides a forum for discussion by the second subject 22 regarding the collected solution 164 .

The solution presentation unit 14 presents the solution 164 collected by the solution collection unit 13 to one or more third target persons 23 via one or more terminal devices 230 . The solution presentation unit 14 may post the collected solutions 164 on, for example, a portal site of a local government. A third target person 23 is a person to whom resources (human resources, physical resources, financial resources, etc.) necessary for implementing the solution plan 164 are recruited. not limited to residents. The third target person 23 may be, for example, people all over the country, or more broadly, people all over the world. Also, the population that constitutes the third subject 23 may be different from the population that constitutes the second subject 22 .

The solution presentation unit 14 may include a solution attribute determination unit 141 , a solution presentation destination determination unit 142 , and a solution presentation destination learning unit 143 . The solution attribute determination unit 141, the solution presentation destination determination unit 142, and the solution presentation destination learning unit 143 are examples of, in order, the solution attribute determination unit, the solution presentation destination determination unit, and the solution presentation destination learning unit.

The solution attribute determination unit 141 determines the attribute of the solution 164 by analyzing the collected solution 164 . For example, the solution attribute determination unit 141 extracts keywords contained in sentences representing the solution 164 by analyzing the sentences using existing parsing techniques. The solution attribute determination unit 141 determines the attribute of the solution 164 by comparing the extracted keyword with an attribute determination reference (not shown) representing the relationship between the keyword and the attribute of the solution 164 .

For example, if the keyword expresses words related to informatization by IT equipment, the solution attribute determination unit 141 determines that the attribute of the solution 164 is informatization. For example, when the keyword expresses words related to road maintenance, the issue attribute determination unit 121 determines that the attribute of the solution 164 is road maintenance. For example, if the keyword expresses words related to maintenance of medical institutions, the solution attribute determination unit 141 determines that the attribute of the solution 164 is medical maintenance. The solution attribute determination unit 141 may store the attribute determination result of the solution 164 described above in the storage unit 16 in association with an identifier that can identify the solution 164 .

The solution presentation destination determination unit 142 selects a resource recruitment destination necessary for executing the solution 164 based on the solution 164 attribute determined by the solution attribute determination unit 141 and the solution presentation destination determination criteria 165. A third target person 23 is determined. However, the solution proposal destination determination criteria 165 represent the relationship between the attributes of the solution proposal 164 and the attributes of the third target person 23 .

The solution presentation destination determination criteria 165 are, for example, criteria given by the administrator of the problem solving support device 10 or the like. The solution presentation destination determination criteria 165, or alternatively, the solution presentation destination learning unit 143 determines the attributes of the solution proposal 164 in the past and the third target person 23 who is the source of the resource necessary for executing the solution proposal 164. It may be a learning model generated or updated as a result of learning relationships with attributes.

For example, when the solution proposal 164 has an attribute of computerization, the solution presentation destination determination unit 142 determines the third target person 23 to whom resources are solicited as a business operator capable of providing IT equipment. , if the attribute of the solution 164 is road maintenance, the third target person 23 is determined to be a business operator or the like that conducts a business related to road maintenance.

When the solution proposal presentation unit 14 presents the solution proposal 164 to the third target person 23 of a certain attribute determined by the solution presentation destination determination unit 142, the portal site of the local government, for example, an education-related Collected solutions 164 may be posted as information for individuals, medical personnel, or the like. For example, if there is information representing the mail address of the third target person 23 related to each attribute such as a medical staff or an educational staff, the solution proposal presentation unit 14 is a recruiting destination of the resources necessary for executing the solution plan 164 An email may be sent to a third target person 23 representing a call for the resources needed to implement the solution 164 .

The solution presentation destination determination unit 142 also determines the relationship between the attributes of the solution 164 described above and the attributes of the third target person 23 with respect to human resources and physical resources among the resources necessary for executing the solution 164. The third target person 23 may be determined so as to narrow down the recruiting destination based on the relationship and recruit a wide range of people without narrowing down the recruiting destination with respect to financial resources. For example, the human resources required to implement solution 164 are often limited to specific individuals who have the necessary competencies to implement solution 164 . Further, in many cases, the providers who can provide equipment and the like, which are physical resources necessary for implementing the solution 164, are limited to specific persons or businesses. On the other hand, the financial resources required to implement the solution 164 are resources that can be provided by anyone who agrees with the solution 164, for example, through a donation mechanism such as crowdfunding or hometown tax. be. In this case, the solution proposal destination determination criteria 165 are the relationships between the attributes of the solution proposal 164 and the attributes of the third target person 23 who provides the human and physical resources necessary for executing the solution proposal 164. represents

In response to the presentation of the solution 164 by the solution presentation unit 14, the reception unit 15 accepts the intention to provide the resources necessary for executing the solution 164 input by the third subject 23 via the terminal device 230. It receives the resource provision information 166 that represents. For example, the reception unit 15 posts information indicating acceptance of the provision of resources necessary for executing the solution 164 on the portal site of the local government on the Internet, and is input by the third subject 23 who viewed the portal site. The resource provision information 166 is received. The receiving unit 15 stores the received resource provision information 166 in the storage unit 16 .

The reception unit 15 may present the received resource provision information 166 to the third target person 23 at any time. The reception unit 15 may also present the resource provision information 166 to the first target person 21 and the second target person 22 as needed. The receiving unit 15 further presents the execution status of the solution 164 using the resources represented by the resource provision information 166 to the first target person 21, the second target person 22, and the third target person 23 as needed. good too. However, information (not shown) representing the execution status of the solution 164 is stored in the storage unit 16 and updated by the administrator or the like of the problem-solving support device 10 .

Next, the operation (processing) of the problem solving support device 10 according to this embodiment will be described in detail with reference to the flowcharts of FIGS. 2A and 2B.

The task collection unit 11 collects the tasks 161 input to the terminal device 210 by the first subject 21, and stores the collected tasks 161 in the storage unit 16 (step S101). By analyzing the collected assignments 161, the search unit 124 of the assignment presentation unit 12 searches for information that can be the basis of the assignment 161, for example, on the Internet (step S102). The task attribute determination unit 121 of the task presentation unit 12 determines the attribute of the task 161 by analyzing the task 161 (steps S102 and S103 are in no particular order) (step S103).

The assignment presentation destination determination unit 122 of the assignment presentation unit 12 determines the second target person 22 to whom the solution proposal 164 is solicited based on the attributes of the assignment 161 and the assignment presentation destination determination criteria 162 (step S104). . The task presentation unit 12 presents the collected task 161 and information that can be the basis of the task 161 to the second subject 22 via the terminal device 220 (step S105).

The solution collection unit 13 collects the solution 164 for the problem 161 input to the terminal device 220 by the second subject 22 according to the problem 161 presented to the second subject 22 (step S106). . The solution collection unit 13 presents the solution 164 input by a certain second target person 22 to another second target person 22 via the terminal device 220 (step S107). The solution collecting unit 13 collects opinions input to the terminal device 220 by another second target person 22 with respect to the solution 164 input by a certain second target person 22 (step S108). The solution collection unit 13 presents the collected opinions to the second target person 22 to whom the solution 164 is solicited (step S109).

The solution attribute determination unit 141 of the solution proposal unit 14 determines the attribute of the solution 164 by analyzing the collected solution 164 (steps S107 to S109 and step S110 are in no particular order) ( step S110). The solution presentation destination determination unit 142 of the solution presentation unit 14 selects a third party from which resources necessary for executing the solution 164 are recruited, based on the attributes of the solution 164 and the solution presentation destination determination criteria 165. The target person 23 is determined (step S111).

The solution presentation unit 14 presents the collected solution 164 to the third target person 23 via the terminal device 230 (step S112). The reception unit 15 intends to provide resources necessary for executing the solution 164 input to the terminal device 230 by the third target person 23 in accordance with the solution 164 presented to the third target person 23. is received (step S113). The reception unit 15 transmits the received resource provision information 166 and the execution status of the solution 164 updated as needed to the first target person 21, the second target person 22, and the third target person 23, and the terminal device 210, the terminal device 220, and the terminal device 230 (step S114), and the entire process ends.

The problem-solving support device 10 according to the present embodiment can provide support so that the problem can be solved more reliably. The reason for this is that the problem-solving support device 10 collects the problem 161 from the first subject 21 who is a party to the problem 161, examines the solution 164 for the problem 161, and collects resources necessary for executing the solution 164. This is because an environment is provided in which the second target person 22 and the third target person 23 different from the first target person 21 can participate in the provision of .

The effects achieved by the problem-solving support device 10 according to this embodiment will be described in detail below.

In project activities in an organization, activities such as identification of issues, consideration of solutions to issues, and procurement of resources to implement the solutions are usually carried out by people who have some kind of relationship with the project, such as project members. will be In this case, for example, the viewpoint in considering a solution is limited to the viewpoint of a person involved in the project, and it tends to be difficult to obtain a solution based on new ideas. There is also the problem that the procurement sources for the resources necessary for implementing the solution proposal are limited to those related to the project, and sufficient resources for implementing the solution proposal cannot be procured. In other words, there is a demand for support so that the problem can be solved more reliably.

For such problems, the problem solving support device 10 according to the present embodiment includes a problem collection unit 11, a problem presentation unit 12, a solution collection unit 13, a solution presentation unit 14, and a reception unit 15. For example, It operates as described above with reference to FIGS. 1-2B. That is, the task collection unit 11 collects the tasks 161 from the first subject 21 . The task presentation unit 12 presents the collected tasks 161 to the second subject 22 . The solution collection unit 13 collects the solution 164 for the problem 161 created by the second subject 22 . The solution presentation unit 14 presents the collected solution 164 to the third target person 23 . Then, the receiving unit 15 receives provision of resources necessary for executing the solution 164 from the third target person 23 . In other words, the problem-solving support device 10 enables various people other than the person concerned with the problem 161 to participate in consideration of the solution 164 and provision of resources for executing the solution 164, thereby solving the problem 161. can be realized more reliably.

Further, the problem-solving support device 10 according to the present embodiment analyzes the problem 161 to determine the attribute of the problem 161, and the determined attribute of the problem 161, the attribute of the problem 161, and the The second target person 22 is determined based on the task presentation destination determination criteria 162 representing the relationship with the attribute. That is, the problem-solving support device 10 selects the second target person 22, who is the recruiting destination of the solution 164, as a target person who can be expected to provide the appropriate solution 164, according to the attribute of the problem 161. Since the candidates are narrowed down, it is possible to solicit the solutions 164 efficiently.

Also, the problem-solving support device 10 according to the present embodiment generates or updates the problem presentation destination determination criteria 162 by learning the relationship between the attributes of the problem 161 and the attributes of the second subject 22 . As a result, the problem-solving support device 10 can gradually improve the accuracy of narrowing down the second target persons 22 to whom the solution 164 is solicited.

Further, the problem-solving support device 10 according to the present embodiment searches for information that can be the basis of the problem 161 by analyzing the problem 161, and presents the information that can be the basis of the searched problem 161 to the second subject 22. do. Then, the problem-solving support device 10 presents the second target person 22 with the solution 164 created by a specific target person among the plurality of second target people 22, and the solution plan 164 created by the specific target person Opinions of the solution 164 are collected by a second subject 22 other than the particular subject. That is, the problem-solving support device 10 provides a place for the second subjects 22 to discuss the solution 164 based on the data representing the fact that is the basis of the problem 161. It can assist in developing an appropriate solution 164 .

Further, the problem-solving support device 10 according to the present embodiment determines the attribute of the solution 164 by analyzing the solution 164, the attribute of the determined solution 164, the attribute of the solution 164, and the third The third target person 23 is determined based on the solution proposal destination determination criteria 165 representing the relationship with the attributes of the target person 23 . That is, the problem-solving support device 10 selects the third target person 23, who is the recipient of the resources necessary for executing the solution 164, as a target person who can be expected to provide the resources, according to the attribute of the solution 164. Since the resources are narrowed down, it is possible to solicit resource provision efficiently.

Also, the problem-solving support device 10 according to the present embodiment learns the relationship between the attributes of the solution 164 and the attributes of the third target person 23 to generate or update the solution presentation destination determination criteria 165 . As a result, the problem-solving support device 10 can gradually improve the accuracy of narrowing down the third target person 23 who is the recipient of the resource necessary for executing the solution 164 .

In addition, the problem-solving support device 10 according to the present embodiment narrows down the third target person 23 who is the resource recruiting destination with respect to the physical resource and the monetary resource among the resources necessary for executing the solution 164. As for monetary resources, recruitment is carried out from a wide range of subjects without narrowing down the third subjects 23 . As a result, the problem-solving support device 10 efficiently recruits human resources and physical resources whose resource providers are limited, as well as financial resources whose resource providers are not limited. can be widely recruited.

In addition, the problem-solving support device 10 according to the present embodiment presents the received resource provision status to the third target person 23 . As a result, for example, it is expected that companies will have the effect of promoting competition in providing resources to solve the problem 161 in order to improve their brand image, or the effect of promoting the provision of resources to the problem 161 where resources are not gathered. Therefore, the problem-solving support device 10 can support the solution of the problem 161 more reliably.

It should be noted that the problem-solving support device 10 is not limited to a device that collects problems from residents in a municipality or the like, considers solutions to the collected problems, and supports the procurement of resources necessary for implementing the solutions. For example, in an organization such as a company or a non-profit organization, the problem-solving support device 10 solicits proposals for solving a problem in a department within the organization, and provides resources that can implement the proposal. It may be a device or the like that supports recruiting from other departments.

<Second embodiment>
FIG. 3 is a block diagram showing the configuration of the problem solving support device 30 according to the second embodiment of the present invention. The problem solving support device 30 includes a problem collection unit 31 , a problem presentation unit 32 , a solution collection unit 33 , a solution presentation unit 34 and a reception unit 35 . However, the problem collecting unit 31, the problem presenting unit 32, the solution collecting unit 33, the solution presenting unit 34, and the receiving unit 35 are, in order, the problem collecting means, the problem presenting means, the solution collecting means, the solution presenting means, and the receiving unit. It is an example of means.

The task collection unit 31 collects tasks 410 from the first subject 41 . The first subject 41 is, for example, the same subject as the first subject 21 according to the first embodiment. The problem 410 is, for example, the same problem as the problem 161 according to the first embodiment. The assignment collection unit 31 operates, for example, in the same manner as the assignment collection unit 11 according to the first embodiment.

The task presentation unit 32 presents the collected tasks 410 to the second subject 42 . The second subject 42 is, for example, the same subject as the second subject 22 according to the first embodiment. The assignment presentation unit 32 operates, for example, in the same manner as the assignment presentation unit 12 according to the first embodiment.

The solution collection unit 33 collects the solution 420 for the problem 410 created by the second target person 42 . Solution 420 is, for example, a solution similar to solution 164 according to the first embodiment. The solution collection unit 33 operates, for example, in the same manner as the solution collection unit 13 according to the first embodiment.

The solution proposal presentation unit 34 presents the collected solution proposals 420 to the third target person 43 . The third target person 43 is, for example, the same target person as the third target person 23 according to the first embodiment. The solution presentation unit 34 operates, for example, in the same manner as the solution presentation unit 14 according to the first embodiment.

The reception unit 35 receives the provision of the resources 430 necessary for executing the solution 420 from the third target person 43 . Resource 430 is, for example, a resource represented by resource provision information 166 according to the first embodiment. The reception unit 35 operates, for example, in the same manner as the reception unit 15 according to the first embodiment.

The problem-solving support device 30 according to the present embodiment can provide support so that the problem can be solved more reliably. The reason for this is that the problem-solving support device 30 collects the problem 410 from the first subject 41 who is a party to the problem 410, considers a solution 420 for the problem 410, and considers the resource 430 necessary for executing the solution 420. This is because an environment is provided in which the second target person 42 and the third target person 43 different from the first target person 41 can participate in the provision of .

<Hardware configuration example>
Each unit in the problem solving support device 10 shown in FIG. 1 or the problem solving support device 30 shown in FIG. 3 in each of the above embodiments can be realized by a dedicated HW (Hardware) (electronic circuit). In addition, in FIGS. 1 and 3, at least the following configuration can be regarded as a functional (processing) unit (software module) of the software program.
- Task collection units 11 and 31,
-

Task presentation units

12 and 32,
-

Solution collection units

13 and 33,
・

Solution proposal units

14 and 34,
-

Reception units

15 and 35,
- A storage control function in the storage unit 16 .

However, the division of each part shown in these drawings is a configuration for convenience of explanation, and various configurations can be assumed upon implementation. An example of the hardware environment in this case will be described with reference to FIG.

FIG. 4 exemplarily illustrates the configuration of an information processing apparatus 900 (computer) capable of realizing the problem-solving support apparatus 10 according to the first embodiment of the present invention or the problem-solving support apparatus 30 according to the second embodiment of the present invention. It is a figure to do. That is, FIG. 4 shows the configuration of a computer (information processing device) capable of realizing the problem solving

support devices

10 and 30 shown in FIGS. represents the environment.

The information processing apparatus 900 shown in FIG. 4 includes the following components as components, but may not include some of the components below.
CPU (Central_Processing_Unit) 901,
ROM (Read_Only_Memory) 902,
RAM (Random_Access_Memory) 903,
- Hard disk (storage device) 904,
- a communication interface 905 with an external device;
- Bus 906 (communication line),
A reader/writer 908 capable of reading and writing data stored in a recording medium 907 such as a CD-ROM (Compact_Disc_Read_Only_Memory);
- An input/output interface 909 such as a monitor, a speaker, and a keyboard.

That is, the information processing device 900 having the above components is a general computer in which these components are connected via a bus 906 . The information processing apparatus 900 may include a plurality of CPUs 901 or may include CPUs 901 configured by multi-cores. The information processing apparatus 900 may include a GPU (Graphical Processing Unit) (not shown) in addition to the CPU 901 .

The present invention, which has been described with the above-described embodiment as an example, supplies a computer program capable of realizing the following functions to the information processing apparatus 900 shown in FIG. The functions are the functions of the configuration described above in the block configuration diagrams (FIGS. 1 and 3) referred to in the description of the embodiment, or the flow charts (FIGS. 2A and 2B). The present invention is then achieved by reading the computer program to the CPU 901 of the hardware, interpreting it, and executing it. Further, the computer program supplied to the apparatus may be stored in a readable/writable volatile memory (RAM 903) or a nonvolatile storage device such as ROM 902 or hard disk 904.

Also, in the above case, the method of supplying the computer program to the hardware concerned can adopt a general procedure at present. The procedure includes, for example, a method of installing in the device via various recording media 907 such as a CD-ROM, and a method of downloading from the outside via a communication line such as the Internet. In such a case, the present invention can be considered to be constituted by the code that constitutes the computer program or the recording medium 907 that stores the code.

The present invention has been described above using the above-described embodiments as exemplary examples. However, the invention is not limited to the embodiments described above. That is, within the scope of the present invention, various aspects that can be understood by those skilled in the art can be applied to the present invention.

It should be noted that part or all of each of the above-described embodiments can also be described as the following additional remarks. However, the present invention exemplified by each of the above-described embodiments is not limited to the following.

(Appendix 1)
a task collection means for collecting tasks from the first target person;
task presenting means for presenting the collected task to a second subject;
a solution collection means for collecting solutions to the problem created by the second subject;
a solution presentation means for presenting the collected solution to a third target person;
Receiving means for receiving provision of resources necessary for executing the solution from the third target person;
A problem-solving support device comprising:

(Appendix 2)
The task presentation means includes:
task attribute determination means for determining attributes of the task by analyzing the task;
a task presentation destination determination means for determining the second target person based on the determined task attribute and task presentation destination determination criteria;
with
The task presentation destination determination criterion represents a relationship between the attribute of the task and the attribute of the second subject,
The problem-solving support device according to appendix 1.

(Appendix 3)
The task presentation means includes:
further comprising task presentation destination learning means for generating or updating the task presentation destination determination criteria by learning the relationship between the task attributes and the attributes of the second subject;
The problem-solving support device according to appendix 2.

(Appendix 4)
The task presentation means comprises a search means for searching for information that may be the basis of the task by analyzing the task, and presenting the retrieved information that may be the basis for the task to the second subject;
The solution collection means presents the solution created by a specific target person among the plurality of second target people to the second target person, and the solution created by the specific target person Collecting views of the second subject, excluding the specific subject, on the proposed solution;
The problem-solving support device according to any one of appendices 1 to 3.

(Appendix 5)
The solution presentation means is
solution attribute determination means for determining attributes of the solution by analyzing the solution;
solution presentation destination determination means for determining the third target person based on the determined solution proposal attribute and solution presentation destination determination criteria;
with
The solution presentation destination determination criteria represent the relationship between the attribute of the solution and the attribute of the third subject,
The problem-solving support device according to any one of appendices 1 to 4.

(Appendix 6)
The solution presentation means is
Further comprising a solution presentation destination learning means for generating or updating the solution presentation destination determination criteria by learning the relationship between the solution proposal attribute and the third subject's attribute,
The problem-solving support device according to appendix 5.

(Appendix 7)
the resources include human resources, physical resources, and financial resources;
The solution presentation destination determination criteria represent the relationship between the attributes of the solution and the attributes of the third subject who is the source of the human resource and the physical resource.
The problem-solving support device according to Supplementary Note 5 or Supplementary Note 6.

(Appendix 8)
The reception means presents the received status of provision of the resource to the third target person;
The problem-solving support device according to any one of appendices 1 to 7.

(Appendix 9)
The reception means presents the execution status of the solution to the first target, the second target, and the third target,
The problem-solving support device according to any one of appendices 1 to 8.

(Appendix 10)
The first subject is included in the second subject and the third subject,
The problem-solving support device according to any one of appendices 1 to 9.

(Appendix 11)
Information processing equipment
Collect issues from the first subject,
presenting the collected task to a second subject;
collecting a solution to the problem created by the second subject;
presenting the collected solutions to a third subject;
Accepting the provision of resources necessary for implementing the solution from the third subject;
Problem solving support method.

(Appendix 12)
an assignment collection process for collecting assignments from the first target person;
a task presentation process for presenting the collected task to a second subject;
a solution collection process for collecting solutions to the problem created by the second subject;
A solution presentation process for presenting the collected solution to a third target person;
a reception process for receiving the provision of resources necessary for executing the solution from the third target person;
A recording medium storing a problem-solving support program for causing a computer to execute.

This application claims priority based on Japanese Patent Application No. 2021-204069 filed on December 16, 2021, and the entire disclosure thereof is incorporated herein.

10 problem solving support device 11 problem collection unit 12 problem presentation unit 121 problem attribute determination unit 122 problem presentation destination determination unit 123 problem presentation destination learning unit 124 search unit 13 solution collection unit 14 solution presentation unit 141 solution attribute determination unit 142 Solution presentation destination determination unit 143 Solution presentation destination learning unit 15 Receiving unit 16 Storage unit 161 Problem 162 Problem presentation destination determination criteria 163 Problem basis information 164 Solution 165 Solution presentation destination determination criteria 166 Resource provision information 21 First target person 210 terminal device 22 second target person 220 terminal device 23 third target person 230 terminal device 30 problem solving support device 31 problem collection unit 32 problem presentation unit 33 solution collection unit 34 solution presentation unit 35 reception unit 41 th 1 target person 410 problem 42 2nd target person 420 solution 43 3rd target person 430 resource 900 information processing device 901 CPU
902 ROMs
903 RAM
904 hard disk (storage device)
905 communication interface 906 bus 907 recording medium 908 reader/writer 909 input/output interface

Claims

a task collection means for collecting tasks from the first target person;
task presenting means for presenting the collected task to a second subject;
a solution collection means for collecting solutions to the problem created by the second subject;
a solution presentation means for presenting the collected solution to a third target person;
Receiving means for receiving provision of resources necessary for executing the solution from the third target person;
A problem-solving support device comprising:
The task presentation means includes:
task attribute determination means for determining attributes of the task by analyzing the task;
a task presentation destination determination means for determining the second target person based on the determined task attribute and task presentation destination determination criteria;
with
The task presentation destination determination criterion represents a relationship between the attribute of the task and the attribute of the second subject,
The problem solving support device according to claim 1.
The task presentation means includes:
further comprising task presentation destination learning means for generating or updating the task presentation destination determination criteria by learning the relationship between the task attributes and the attributes of the second subject;
The problem solving support device according to claim 2.
The task presentation means comprises a search means for searching for information that may be the basis of the task by analyzing the task, and presenting the retrieved information that may be the basis for the task to the second subject;
The solution collection means presents the solution created by a specific target person among the plurality of second target people to the second target person, and the solution created by the specific target person Collecting views of the second subject, excluding the specific subject, on the proposed solution;
The problem solving support device according to any one of claims 1 to 3.
The solution presentation means is
solution attribute determination means for determining attributes of the solution by analyzing the solution;
solution presentation destination determination means for determining the third target person based on the determined solution proposal attribute and solution presentation destination determination criteria;
with
The solution presentation destination determination criteria represent the relationship between the attribute of the solution and the attribute of the third subject,
The problem solving support device according to any one of claims 1 to 4.
The solution presentation means is
Further comprising a solution presentation destination learning means for generating or updating the solution presentation destination determination criteria by learning the relationship between the solution proposal attribute and the third subject's attribute,
The problem solving support device according to claim 5.
the resources include human resources, physical resources, and financial resources;
The solution presentation destination determination criteria represent the relationship between the attributes of the solution and the attributes of the third subject who is the source of the human resource and the physical resource.
The problem solving support device according to claim 5 or 6.
The reception means presents the received status of provision of the resource to the third target person;
The problem solving support device according to any one of claims 1 to 7.
The reception means presents the execution status of the solution to the first target, the second target, and the third target,
The problem solving support device according to any one of claims 1 to 8.
The first subject is included in the second subject and the third subject,
The problem solving support device according to any one of claims 1 to 9.
Information processing equipment
Collect issues from the first subject,
presenting the collected task to a second subject;
collecting a solution to the problem created by the second subject;
presenting the collected solutions to a third subject;
Accepting the provision of resources necessary for implementing the solution from the third subject;
Problem solving support method.
an assignment collection process for collecting assignments from the first target person;
a task presentation process for presenting the collected task to a second subject;
a solution collection process for collecting solutions to the problem created by the second subject;
A solution presentation process for presenting the collected solution to a third target person;
a reception process for receiving the provision of resources necessary for executing the solution from the third target person;
A recording medium storing a problem-solving support program for causing a computer to execute.