WO2023083336A1

WO2023083336A1 - Information transmission method and apparatus, network device and called end device

Info

Publication number: WO2023083336A1
Application number: PCT/CN2022/131554
Authority: WO
Inventors: 白雪茜
Original assignee: 中国移动通信有限公司研究院; 中国移动通信集团有限公司
Priority date: 2021-11-12
Filing date: 2022-11-11
Publication date: 2023-05-19
Also published as: CN116132408A

Abstract

The present application discloses an information transmission method and apparatus, a network device and a called end device. The method comprises: a first network device obtains user-related information of a calling end according to a call request of the calling end; and sends the user-related information of the calling end to a called end by means of a data channel.

Description

Information transmission method, device, network equipment and called terminal equipment

Cross References to Related Applications

This application is based on a Chinese patent application with application number 202111339406.9 and a filing date of November 12, 2021, and claims the priority of this Chinese patent application. The entire content of this Chinese patent application is hereby incorporated by reference into this application.

technical field

The present application relates to the technical field of communication, and in particular to an information transmission method, device, network equipment and called terminal equipment.

Background technique

The call flow of the current IP Multimedia System (IMS, IP Multimedia Subsystem) network only combines the basic call plan, emphasizing how to negotiate an IMS voice or video call and establish it successfully.

At present, the basic structure of IMS emergency call has been formulated, and new emergency call-related entity functions have been introduced into the IMS architecture to realize the basic emergency call call. IMS can support 110 (alarm call), 120 (ambulance call), 119 (fire call) , 122 (emergency call for traffic accidents) and other basic emergency calls.

The call technology of the current network requires that after the user establishes a telephone connection with the call center, the information about the caller can be obtained through detailed communication between the service desk personnel of the call center and the caller. How to deliver more effective information to the call center within a limited time is an unresolved problem.

Contents of the invention

In order to solve related technical problems, embodiments of the present application provide an information transmission method, device, network equipment, and called terminal equipment.

The technical scheme of the embodiment of the application is realized in this way:

An embodiment of the present application provides an information transmission method, executed by a first network device, including:

According to the call request of the calling end, obtain the user-related information of the calling end;

Send the user-related information of the calling terminal to the called terminal through a data channel (DC, Data Channel).

Wherein, the sending of the user-related information of the calling terminal to the called terminal through the data channel includes:

Before, during or after the call corresponding to the call request is connected, the user-related information of the calling terminal is sent to the called terminal through a data channel.

Wherein, according to the call request of the calling terminal, obtaining the user-related information of the calling terminal includes:

According to the call request, determine whether to obtain the user-related information of the calling terminal;

If it is determined that the user-related information of the calling terminal needs to be acquired, the user-related information of the calling terminal is acquired.

Wherein, the acquisition of the user-related information of the calling terminal includes:

Obtaining user-related information carried in the call request;

and / or,

Obtaining user-related information of the calling terminal from a user information server;

and / or,

Obtain the user-related information of the calling terminal from local configuration or local storage information.

Wherein, before sending the user-related information of the calling terminal to the called terminal through the data channel, the method further includes:

Carry out data channel resource negotiation with the called end, and establish the data channel.

Wherein, in the case where the first network device includes a service network device and a media network device, before sending the user-related information of the calling terminal to the called terminal through a data channel, the method further includes:

Business network equipment and media network equipment negotiate data channel resources, and exchange information required to establish data channels;

The service network device negotiates data channel resources with the called terminal, and exchanges information required for data channel establishment; the data channel includes a data channel between the media network device and the called terminal;

The service network device sends information required for establishing a data channel interacting with the called terminal to the media network device, so as to establish a data channel between the media network device and the called terminal.

The service network device sends the user-related information to the media network device;

The media network device sends the user-related information to the called end through the data channel.

directly sending the user-related information of the calling terminal to the called terminal;

and / or,

The user-related information of the calling terminal is parsed into a target media file and then sent to the called terminal.

Wherein, the called terminal includes: a call center or a customer service center.

The embodiment of the present application also provides an information transmission method, executed by the called end device, including:

The user-related information of the calling terminal sent by the first network device is received through the data channel.

Wherein, the receiving the user-related information of the calling terminal sent by the first network device through the data channel includes:

receiving the user-related information of the calling terminal directly sent by the first network device;

and / or,

The target media file sent by the first network device is received, and the target media file is obtained by the first network device after parsing the user-related information of the calling terminal.

Wherein, the method also includes:

Perform data channel resource negotiation with the first network device to establish the data channel.

Before, during or after the call corresponding to the call request of the calling end is connected, the user-related information of the calling end sent by the first network device is received through the data channel.

The embodiment of the present application also provides an information transmission device, which is applied to the first network device, including:

The obtaining module is configured to obtain user-related information of the calling terminal according to the call request of the calling terminal;

The sending module is configured to send the user-related information of the calling terminal to the called terminal through a data channel.

The embodiment of the present application also provides a network device, the network device is a first network device, including a processor and a transceiver, the transceiver receives and sends data under the control of the processor, and the processor is configured to perform the following operate:

Send the user-related information of the calling terminal to the called terminal through the data channel.

Wherein, the processor is further configured to perform the following operations:

Obtaining user-related information carried in the call request;

and / or,

Wherein, in the case where the first network device includes a service network device and a media network device, the processor is further configured to perform the following operations:

Negotiate data channel resources through service network equipment and media network equipment, and exchange information required to establish data channels;

Carry out data channel resource negotiation between the service network device and the called end, and exchange information required for data channel establishment; the data channel includes a data channel between the media network device and the called end;

The service network equipment sends the information required for establishing the data channel interacting with the called terminal to the media network equipment, so as to establish the data channel between the media network equipment and the called terminal.

sending the user-related information to the media network device through the service network device;

Send the user-related information to the called end through the data channel of the media network device.

and / or,

The embodiment of the present application also provides an information transmission device, which is applied to the called end device, including:

The receiving module is configured to receive the user-related information of the calling terminal sent by the first network device through the data channel.

The embodiment of the present application also provides a called end device, including a processor and a transceiver, the transceiver receives and sends data under the control of the processor, and the processor is configured to perform the following operations:

and / or,

The embodiment of the present application also provides a communication device, including a memory, a processor, and a program stored in the memory and operable on the processor. When the processor executes the program, the above-mentioned network device side or Any information transmission method on the called end device side.

The embodiment of the present application also provides a computer-readable storage medium on which a computer program is stored, and when the program is executed by a processor, the steps in any information transmission method on the network device side or the called end device side are implemented.

The technical solution provided by the application has at least the following beneficial effects:

In the information transmission method, device, network equipment and called terminal equipment provided by the embodiments of the present application, the first network equipment transmits the user-related information of the calling terminal to the called terminal through a data channel, which can realize information transmission in parallel with the voice call, The transmission of the user-related information is not limited to whether the call is connected or not, so as to achieve more efficient information transmission, thereby at least solving the problem in related technologies that the call center can only know the relevant information of the caller after the call is established, and cannot Problems with efficiently obtaining caller information before or after a call ends.

Description of drawings

Figure 1 shows an example diagram of the system structure of the application of the information transmission method provided by the embodiment of the present application;

FIG. 2 shows one of the flow charts of the steps of the information transmission method provided by the embodiment of the present application;

FIG. 3 shows the second flowchart of the steps of the information transmission method provided by the embodiment of the present application;

FIG. 4 shows a schematic diagram of the interaction principle of Example 1 provided by the embodiment of the present application;

FIG. 5 shows a schematic diagram of the interaction principle of Example 2 provided by the embodiment of the present application;

FIG. 6 shows one of the structural schematic diagrams of the information transmission device provided by the embodiment of the present application;

FIG. 7 shows a schematic structural diagram of a network device provided by an embodiment of the present application;

FIG. 8 shows the second structural schematic diagram of the information transmission device provided by the embodiment of the present application;

FIG. 9 shows a schematic structural diagram of the called end device provided by the embodiment of the present application.

Detailed ways

In order to make the technical problems, technical solutions and advantages to be solved in this application clearer, the following will describe in detail with reference to the drawings and specific embodiments.

Fig. 1 is a schematic structural diagram of a system capable of executing the information transmission method provided by the embodiment of the present application, and the functions of each module are as follows:

The calling terminal, this module is the initiator of the call request, and has the ability to initiate a call request; in other words, the calling terminal is used to initiate a call request. In practical applications, the calling end may include a mobile phone or user equipment (UE, User Equipment).

Call system: responsible for detection and processing of call requests, and responsible for routing to the next hop system module. In actual application, the calling system may include an IMS network or an IMS network element, and the IMS network or the IMS network element may include a Proxy-Call Session Control Function (P-CSCF, Proxy-Call Session Control Function), or a service call session control Function (S-CSCF, Serving-Call Session Control Function), or inquiry call session control function (I-CSCF, Interrogating-Call Session Control Function), or emergency call session control function (E-CSCF, Emergency-Call Session Control Function ), or long-term evolution voice bearer (VoLTE, Voice over Long-Term Evolution) application server (AS, Application Server), or multimedia telephony application server (MMTEL AS, Multi Media Telephony Application Server; also known as multimedia application server, English Can be expressed as Multi Media Application Server), or location registration function (LRF, Location Registration Function; also known as location repository function, English can be expressed as Location Repository Function), or location-based server (LBS, Location Based Server) wait.

User information server: responsible for storing relevant information of the calling user (such as user identity information, user location information, etc.), and responding to the corresponding user information according to the query request of the call data channel (DC, Data Channel) service server. In actual application, the user information server may include a data channel server (DCS, Data Channel Server; also known as a data channel service or business, which may be expressed as Data Channel Service in English), or a data channel service controller (DCS-C , Data Channel Service-Controller; it can also be called a data channel service controller; it can also be called a data channel signaling controller, which can be expressed in English as Data Channel Signaling-Controller), or a data channel signaling function (DCSF, Data Channel Signaling Function; also known as data channel business function or data channel service function, English can be expressed as Data Channel Service Function), or data channel control function (DCCF, Data Channel Control Function), or multimedia telephony application server (MMTEL AS, Multi Media Telephony Application Server; can also be called a multimedia application server, English can be expressed as Multi Media Application Server), or a built-in function or module of a media resource control function (MRCF, Media Resource Control Function), and can also include independent functions or module.

The first network device includes a service network device and a media network device, wherein the service network device is responsible for controlling the data channel service of the call, analyzing the user information carried in the call event request, and analyzing the request information carried in the call event request To determine whether to initiate a user information query, analyze the user information returned by the call user information server, negotiate channel resources with the call data channel media server, and negotiate call data channel resources with the call center. Media network equipment: responsible for the establishment of data channels and the storage and transmission of media resources. In actual application, the service network equipment may include a data channel server (DCS, Data Channel Server; also referred to as a data channel service or business, which may be expressed as Data Channel Service in English), or a data channel service controller (DCS-C , Data Channel Service-Controller; it can also be called a data channel service controller; it can also be called a data channel signaling controller, which can be expressed in English as Data Channel Signaling-Controller), or a data channel signaling function (DCSF, Data Channel Signaling Function; also known as data channel business function or data channel service function, English can be expressed as Data Channel Service Function), or data channel control function (DCCF, Data Channel Control Function), or multimedia telephony application server (MMTEL AS, Multi Media Telephony Application Server; also known as multimedia application server, English can be expressed as Multi Media Application Server), or data channel application server (DC AS, Data Channel Application Server), or media resource control function (MRCF, Media Resource Control Function). The media network device may include a data channel media server, or a user plane data channel server (DCS-U, Data Channel Server-User; it may also be called a user plane data channel service or business, and may be expressed in English as Data Channel Service-User ), or data channel media function (DCMF, Data Channel Media Function), or media storage server (MRS, Media Repository Server), or data channel media (DCM, Data Channel Media), or converged media function (CMF, Converged Media Function , also known as the aggregated media feature).

The called end may include a call center (expressed as call center in English), a customer service center, etc., wherein the call center may include an emergency call center, etc. The called terminal needs to have data channel capability, be responsible for receiving call requests, have the ability to receive and process user information, and have the ability to process call requests.

In actual application, the information transmission method provided by the embodiment of the present application is applicable to both IMS and 5G voice network architectures, and no specific limitation is made here.

As shown in Figure 2, this embodiment of the present application provides an information transmission method executed by the first network device, including:

Step 101, according to the call request (namely call request information/call request information) of the calling end, obtain the user-related information of the calling end;

Step 102, sending the user-related information of the calling terminal to the called terminal through a data channel.

In the embodiment of the present application, the data channel refers to an end-to-end data channel, which can realize synchronous data exchange in the process of audio and video communication; or, the data channel can transmit workflow between two terminals, and this technology can realize the following The data form transmits a variety of media information.

In at least one embodiment of the present application, step 102 may include:

In other words, the information transmission method provided by the embodiment of the present application can be applied to different scenarios such as before the call is connected, after the call is connected, and after the call ends. The specific situation can be selected according to the implementation mechanism, so it is not limited by whether the call has been established , as long as the calling end initiates a call request. That is, the information transmission method is based on the data channel (Data Channel) technology, which can realize the information transmission in parallel with the voice call (it is not limited to whether the call is connected or not), and transmit the relevant information of the caller to the called end, thereby Achieve more efficient information transfer.

In practical applications, since the data channel technology supports the transmission of media files as data, a variety of media file types can be transmitted. In this embodiment of the application, the user-related information that can be transmitted to the called terminal needs to be authorized by the calling terminal user in advance. Authorization can be performed when the calling terminal user accesses the network, or can be actively authorized by the calling terminal user. For example, for a specific called terminal (such as a call center corresponding to an emergency call), when the terminal accesses the network, some user-related information is authorized by default to be reported.

In an embodiment, the sending the user-related information of the calling terminal to the called terminal through the data channel may include:

and / or,

In actual application, if the user-related information obtained by the first network device does not conform to the transmission format of the data channel and/or the user-related information is not in a format that is easy to read by the called end, the first network device may send the master The user-related information of the calling terminal is parsed into a target media file that can be transmitted by the data channel and/or is easily read by the called terminal, and the target media file obtained by parsing is sent to the called terminal through the data channel.

Wherein, "easy to read by the called terminal" can be understood as a form of media files that can be intuitively and easily read by the called terminal, such as pictures, tables, txt texts, and the like. Exemplarily, in the case that the user-related information of the calling terminal includes the latitude and longitude information of the calling terminal, the target media file that can be transmitted by the data channel and is easy to read by the called terminal may include the latitude and longitude information of the calling terminal displayed in the form of a map.

In other words, in the embodiment of the present application, the first network device may analyze the user-related information, and resolve the user-related information into a form that can be transmitted by the data channel and/or that the called terminal can easily read; thus, the parsed User-related information is transmitted to the called terminal through the data channel, making the called terminal more intuitive and easy to read in the form of media files, so as to effectively speed up the processing speed of call events.

In an embodiment, the called end may include: a call center or a customer service center. Wherein, the call center or customer service center needs to have data channel capability. That is, the embodiment of the present application is applicable to any scenario where the called end includes a call center or a customer service center, and an emergency call is one of its typical use cases.

In at least one embodiment of the present application, step 101 may include:

According to the call request (that is, call request information/call request information, such as calling terminal information and called terminal information of the call request), determine whether it is necessary to obtain user-related information of the calling terminal;

Wherein, the acquisition of the user-related information of the calling terminal may include:

Obtaining user-related information carried in the call request;

and / or,

In other words, the user-related information transmitted in the data channel in the embodiment of the present application may come from the call request (that is, the call request carries the user-related information), or from the user information server, or from the local configuration of the first network device. or locally stored information. In the case that the user-related information comes from a user information service, the obtaining the user-related information of the calling terminal from the user information server may include:

Initiating a query request to the user information server when the first network device determines that it needs to obtain user-related information;

The user information server determines the relevant user information queried by the first network device according to the query request, and sends it to the first network device through a query reply message.

In practical application, the first network device may receive a call event notification sent by a calling system, and the call event notification may include the call request.

In an embodiment, before step 102, the method may further include:

Carry out data channel resource negotiation with the called end, and establish the data channel. For example, the first network device negotiates data channel resources with the called end, and exchanges information such as the channel ID required for channel establishment, channel-related IP address, port number, and transmission protocol, thereby establishing the data channel required for transmitting user-related information.

In an embodiment, when the first network device includes a service network device (also referred to as a data channel service server) and a media network device (data channel media server), before step 102, the method may also include:

The service network device sends the information required for establishing a data channel interacting with the called terminal to the media network device, so as to establish a data channel between the media network device and the called terminal;

Correspondingly, step 102 may include:

In at least one embodiment of the present application, after receiving the call event notification sent by the calling system according to the call request of the calling end, the method may further include:

A call event acknowledgment is sent to the calling system.

Wherein, the call event acknowledgment can generally be sent after the data channel is established, but the call event acknowledgment can be sent before or after the user-related information is transmitted, which is not specifically limited here.

The embodiment of the present application proposes a method for transmitting user-related information based on a data channel. This method realizes the acquisition of user-related information, more efficiently utilizes the precious time parallel to the call, and realizes the effective transmission of user information. Specifically, this method combines the IMS/5G voice network call system with the acquisition and analysis of calling user information, and uses the characteristics of the data channel for information transmission; Before the call is connected, the call is connected, and after the call is over, there are applicable information transmission methods for different scenarios, and the user information is analyzed and converted into more efficient and easy-to-read media files, combined with data channel capabilities for transmission, and call initiation Effectively transfer information about people to improve call efficiency.

To sum up, in the embodiment of the present application, the first network device transmits the user-related information of the calling terminal to the called terminal through the data channel, which can realize the information transmission in parallel with the voice call, and the transmission of the user-related information is not limited to the call call Whether connected, so as to achieve more efficient information transmission.

As shown in Figure 3, the embodiment of the present application provides an information transmission method, which is executed by the called end device, including:

Step 301, receiving the user-related information of the calling terminal sent by the first network device through the data channel.

In one embodiment, step 301 may include:

and / or,

In at least one embodiment of the present application, step 301 may include:

In other words, the information transmission method provided by the embodiment of the present application can be applied to different scenarios such as before the call is connected, after the call is connected, and after the call ends. The specific situation can be selected according to the implementation mechanism, so it is not limited by whether the call has been established , as long as the calling end initiates a call request. That is, the information transmission method is based on the data channel (Data Channel) technology, which can realize the information transmission in parallel with the voice call (it is not limited to whether the call is connected or not), and transmit the relevant information of the caller to the called end, thereby Enable more efficient information transfer.

In an embodiment, before step 301, the method may further include:

Perform data channel resource negotiation with the first network device to establish the data channel. For example, the first network device negotiates data channel resources with the called end, and exchanges information such as the channel ID required for channel establishment, channel-related IP address, port number, and transmission protocol, thereby establishing the data channel required for transmitting user-related information.

In order to describe the information transmission method provided by the embodiment of the present application more clearly, the following two examples are used for description.

Example 1, the first network device includes a service network device and a media network device, and the called end includes a call center, and the information transmission method shown in Figure 4 includes:

Step 401, the calling user initiates a call request, and the request is routed to the call system;

Step 402, the call system sends a call event notification to the service network device;

Step 403, the service network equipment analyzes the call request:

1) Analyze the information carried by the call request, if the request carries user information, perform user information analysis;

Because the data channel technology supports the transmission of media files as data, it is possible to transfer a variety of media file types. Parsing here means parsing the user information into media files that can be transmitted through the data channel and make the call center side more intuitive and readable, so as to effectively speed up the processing of call events.

2) According to the information of the calling terminal and the called terminal of the call request, it is determined whether user information query is required, and which user information is to be queried.

Step 404, the service network device initiates a query request to the calling user information server according to the result of step 403;

Step 405, the service network device performs user information analysis based on the reply of calling the user information server;

Step 406, the service network device negotiates with the media network device on call data channel resources:

1) Business network equipment and media network equipment conduct data channel negotiation, exchange channel establishment required channel ID, channel-related IP address, port number, transmission protocol and other information;

2) The service network device sends the user information analyzed in the previous step to the media network device;

In step 407, the service network device negotiates with the call center on call data channel resources, and exchanges information such as the channel ID required for channel establishment, channel-related IP addresses, port numbers, and transmission protocols.

Step 408, the media network device obtains information about the data channel of the call center (media server) from the service network device;

Step 409, the service network device sends call event confirmation information to the call system;

Step 410, the media network device transmits user-related information to the call center based on the established call data channel.

Example 2, emergency call scenario, the first network equipment includes service network equipment and media network equipment, the called end includes an emergency call center, and the information transmission method shown in Figure 5 includes:

Step 501, the calling user initiates an emergency call request, and the request is routed to the emergency call system;

Step 502, the emergency call system sends a call event notification to the service network device, and carries user location information;

Step 503, the service network equipment analyzes the emergency call request:

1) Analyzing the information carried in the emergency call request, if the request carries user information, perform user information analysis.

Step 504, the service network device initiates a query request to the calling user information server according to the result of step 503; obtains relevant information (such as but not limited to location, name, ID card, address, emergency contact, work unit, etc.) of the calling user information);

In step 505, the service network device parses the user information based on the reply of calling the user information server; and parses the information obtained in step 504 into intuitive and easy-to-read media files.

Step 506, the service network device negotiates with the media network device on call data channel resources:

In step 507, the service network device negotiates with the call center on call data channel resources, and exchanges information such as the channel ID required for channel establishment, channel-related IP addresses, port numbers, and transmission protocols.

Step 508, the media network device obtains information about the emergency data channel of the call center (media server) from the service network device;

Step 509, the service network device sends call event confirmation information to the emergency call system;

Step 510, the media network device transmits user-related information to the emergency call center based on the established call data channel (such as but not limited to location, name, ID card, address, emergency contact, work unit, etc.).

To sum up, in the embodiment of the present application, the first network device transmits the user-related information of the calling terminal to the called terminal through the data channel, which can realize the information transmission in parallel with the voice call, and the transmission of the user-related information is not limited to the call call Whether it is connected, so that the precious call time can be fully utilized, and user information can be transmitted to the call center more effectively.

As shown in Figure 6, the embodiment of the present application also provides an information transmission device, which is applied to the first network device, including:

The acquiring module 601 is configured to acquire user-related information of the calling terminal according to the call request of the calling terminal;

The sending module 602 is configured to send the user-related information of the calling terminal to the called terminal through a data channel.

In an embodiment, the sending module may include:

The third sending submodule is configured to send the user-related information of the calling terminal to the called terminal through a data channel before, during or after the call corresponding to the call request is connected.

In an embodiment, the acquisition module may include:

The second submodule is configured to determine whether to obtain user-related information of the calling terminal according to the call request;

The third submodule is configured to obtain the user-related information of the calling terminal when it is determined that the user-related information of the calling terminal needs to be obtained.

In an embodiment, the acquisition module may include:

The first obtaining submodule is configured to obtain user-related information carried in the call request;

and / or,

The second obtaining submodule is configured to obtain the user-related information of the calling terminal from the user information server;

and / or,

The third obtaining submodule is configured to obtain the user-related information of the calling terminal from local configuration or local storage information.

In an embodiment, the device may also include:

The first establishment module is configured to perform data channel resource negotiation with the called end to establish the data channel.

In an embodiment, when the first network device includes a service network device and a media network device, the apparatus may further include:

The first interaction module is configured to negotiate data channel resources through the service network device and the media network device, and exchange information required for establishing a data channel;

The second interaction module is configured to negotiate data channel resources with the called terminal through the service network equipment, and exchange information required for data channel establishment; the data channel includes a data channel between the media network equipment and the called terminal;

The third establishment module is configured to send the information required for establishment of the data channel interacting with the called terminal to the media network equipment through the service network equipment, so as to establish the data channel between the media network equipment and the called terminal.

In an embodiment, the sending module may include:

The first sending submodule is configured to send the user-related information to the media network device by the service network device;

The second sending submodule is configured to send the user-related information to the called end by the media network device through the second data channel.

In an embodiment, the sending module 602 may also be configured as:

and / or,

In an embodiment, the called end may include: a call center or a customer service center.

In the embodiment of this application, the first network device transmits the user-related information of the calling terminal to the called terminal through the data channel, which can realize the information transmission in parallel with the voice call, and the transmission of the user-related information is not limited to whether the call is connected or not , so that the precious call time can be fully utilized, and user information can be delivered to the call center more effectively.

In actual application, the acquisition module 601, the first establishment module, the first interaction module, the second interaction module and the third establishment module may be implemented by a processor in the first network device combined with a transponder; the sending module 602 The and confirmation sending module may be realized by a transponder in the first network device.

It should be noted that the information transmission device provided in the embodiment of the present application is a device capable of executing the above information transmission method, and all embodiments of the above information transmission method are applicable to the device, and can achieve the same or similar beneficial effects.

As shown in FIG. 7 , the embodiment of the present application also provides a network device, which is a first network device, and includes a processor 700 and a transceiver 710, and the transceiver 710 receives and transmits data under the control of the processor 700 data, the processor 700 is configured to perform the following operations:

In one embodiment, the processor is further configured to perform the following operations:

Obtaining user-related information carried in the call request;

and / or,

In an embodiment, when the first network device includes a service network device and a media network device, the processor is further configured to perform the following operations:

and / or,

In an embodiment, the called end includes: a call center or a customer service center.

In the embodiment of the present application, the first network device transmits the user-related information of the calling terminal to the called terminal through the data channel, which can realize the information transmission in parallel with the voice call, and the transmission of the user-related information is not limited to whether the call is connected or not. , so that the precious call time can be fully utilized, and user information can be delivered to the call center more effectively.

It should be noted that the network device provided by the embodiment of the present application is a network device capable of executing the above-mentioned information transmission method, then all the embodiments of the above-mentioned information transmission method are applicable to this network device, and can achieve the same or similar beneficial effects .

As shown in Figure 8, the embodiment of the present application also provides an information transmission device, which is applied to the called end device, including:

The receiving module 801 is configured to receive the user-related information of the calling terminal sent by the first network device through a data channel.

In an embodiment, the receiving module can also be configured as:

and / or,

In an embodiment, the device may also include:

The fifth establishing module is configured to negotiate data channel resources with the first network device to establish the data channel.

In an embodiment, the receiving module may include:

The receiving submodule is configured to receive the user-related information of the calling terminal sent by the first network device through the data channel before, during or after the call corresponding to the call request of the calling terminal is connected.

In actual application, the receiving module 801 may be realized by a transceiver in the called device; the fifth establishing module may be realized by a processor in the called device combined with a transceiver.

As shown in FIG. 9 , the embodiment of the present application also provides a called end device, including a processor 900 and a transceiver 910, the transceiver 910 receives and sends data under the control of the processor 900, and the processor 900 Configured to do the following:

and / or,

It should be noted that the called terminal provided in the embodiment of the present application is a called terminal capable of performing the above information transmission method, then all the embodiments of the above information transmission method are applicable to the called terminal, and can achieve the same or similar beneficial effect.

The embodiment of the present application also provides a communication device, which is a network device or a called terminal device, including a memory, a processor, and a computer program stored in the memory and operable on the processor. When the processor executes the program, each process in the above information transmission method embodiment can be realized, and the same technical effect can be achieved. To avoid repetition, details are not repeated here.

The embodiment of the present application also provides a computer-readable storage medium on which a computer program is stored. When the program is executed by a processor, each process in the above-mentioned embodiment of the information transmission method can be achieved, and the same technical effect can be achieved. , to avoid repetition, it will not be repeated here. Wherein, the computer-readable storage medium is, for example, a read-only memory (Read-Only Memory, referred to as ROM), a random access memory (Random Access Memory, referred to as RAM), a magnetic disk or an optical disk, and the like.

Those skilled in the art should understand that the embodiments of the present application may be provided as methods, systems or computer program products. Accordingly, the present application can take the form of an entirely hardware embodiment, an entirely software embodiment or an embodiment combining software and hardware aspects. Furthermore, the present application may take the form of a computer program product embodied on one or more computer-readable storage media (including but not limited to disk storage, optical storage, etc.) having computer-usable program code embodied therein.

The present application is described with reference to flowcharts and/or block diagrams of methods, apparatus (systems) and computer program products according to embodiments of the present application. It should be understood that each procedure and/or block in the flowchart and/or block diagram, and a combination of procedures and/or blocks in the flowchart and/or block diagram can be realized by computer program instructions. These computer program instructions may be provided to a general purpose computer, special purpose computer, embedded processor, or processor of other programmable data processing equipment to produce a machine such that the instructions executed by the processor of the computer or other programmable data processing equipment produce a Means for realizing the functions specified in one or more procedures and/or one or more blocks of the flowchart.

These computer program instructions may also be stored in a computer-readable storage medium capable of directing a computer or other programmable data processing apparatus to operate in a specific manner, such that the instructions stored in the computer-readable storage medium produce a paper product comprising instruction means, The instruction means implements the functions specified in one or more procedures of the flowchart and/or one or more blocks of the block diagram.

These computer program instructions can also be loaded onto a computer or other programmable data processing device, causing a series of operational steps to be executed on the computer or other programmable device to produce a computer-implemented process, so that the instructions executed on the computer or other programmable device Steps are provided for implementing the functions specified in the flow chart or flow charts and/or block diagram block or blocks.

The above are some embodiments of the present application, and it should be pointed out that for those of ordinary skill in the art, some improvements and modifications can also be made without departing from the principles described in the application. These improvements and modifications It should also be regarded as the protection scope of the present application.

Claims

An information transmission method, performed by a first network device, comprising:

According to the call request of the calling end, obtain the user-related information of the calling end;

Send the user-related information of the calling terminal to the called terminal through the data channel.
The method according to claim 1, wherein the sending the user-related information of the calling terminal to the called terminal through the data channel includes:

Before, during or after the call corresponding to the call request is connected, the user-related information of the calling terminal is sent to the called terminal through a data channel.
The method according to claim 1, wherein said obtaining the user-related information of the calling terminal according to the call request of the calling terminal comprises:

According to the call request, determine whether to obtain the user-related information of the calling terminal;

If it is determined that the user-related information of the calling terminal needs to be acquired, the user-related information of the calling terminal is acquired.
The method according to claim 1 or 3, wherein said obtaining the user-related information of the calling terminal comprises:

Obtaining user-related information carried in the call request;

and / or,

Obtaining user-related information of the calling terminal from a user information server;

and / or,

Obtain the user-related information of the calling terminal from local configuration or local storage information.
The method according to claim 1, wherein, before sending the user-related information of the calling terminal to the called terminal through the data channel, the method further comprises:

Carry out data channel resource negotiation with the called end, and establish the data channel.
The method according to claim 1, wherein, when the first network device includes a service network device and a media network device, before sending the user-related information of the calling terminal to the called terminal through a data channel , the method also includes:

Business network equipment and media network equipment negotiate data channel resources, and exchange information required to establish data channels;

The service network device negotiates data channel resources with the called terminal, and exchanges information required for data channel establishment; the data channel includes a data channel between the media network device and the called terminal;

The service network device sends information required for establishing a data channel interacting with the called terminal to the media network device, so as to establish a data channel between the media network device and the called terminal.
The method according to claim 6, wherein the sending the user-related information of the calling terminal to the called terminal through the data channel comprises:

The service network device sends the user-related information to the media network device;

The media network device sends the user-related information to the called end through the data channel.
The method according to claim 1, wherein the sending the user-related information of the calling terminal to the called terminal through the data channel includes:

directly sending the user-related information of the calling terminal to the called terminal;

and / or,

The user-related information of the calling terminal is parsed into a target media file and then sent to the called terminal.
The method according to claim 1, wherein the called terminal comprises: a call center or a customer service center.
An information transmission method, performed by a called end device, comprising:

The user-related information of the calling terminal sent by the first network device is received through the data channel.
The method according to claim 10, wherein said receiving the user-related information of the calling terminal sent by the first network device through the data channel comprises:

receiving the user-related information of the calling terminal directly sent by the first network device;

and / or,

The target media file sent by the first network device is received, and the target media file is obtained by the first network device after parsing the user-related information of the calling terminal.
The method according to claim 10, wherein the method further comprises:

Perform data channel resource negotiation with the first network device to establish the data channel.
The method according to claim 10, wherein said receiving the user-related information of the calling terminal sent by the first network device through the data channel comprises:

Before, during or after the call corresponding to the call request of the calling end is connected, the user-related information of the calling end sent by the first network device is received through the data channel.
An information transmission device, applied to a first network device, comprising:

The obtaining module is configured to obtain user-related information of the calling terminal according to the call request of the calling terminal;

The sending module is configured to send the user-related information of the calling terminal to the called terminal through a data channel.
A network device, the network device is a first network device, including a processor and a transceiver, the transceiver receives and sends data under the control of the processor, and the processor is configured to perform the following operations:

According to the call request of the calling end, obtain the user-related information of the calling end;

Send the user-related information of the calling terminal to the called terminal through the data channel.
The network device according to claim 15, wherein the processor is further configured to perform the following operations:

Before, during or after the call corresponding to the call request is connected, the user-related information of the calling terminal is sent to the called terminal through a data channel.
The network device according to claim 15, wherein the processor is further configured to perform the following operations:

According to the call request, determine whether to obtain the user-related information of the calling terminal;

If it is determined that the user-related information of the calling terminal needs to be acquired, the user-related information of the calling terminal is acquired.
The network device according to claim 17, wherein the processor is further configured to perform the following operations:

Obtaining user-related information carried in the call request;

and / or,

Obtaining user-related information of the calling terminal from a user information server;

and / or,

Obtain the user-related information of the calling terminal from local configuration or local storage information.
The network device according to claim 15, wherein the processor is further configured to perform the following operations:

Carry out data channel resource negotiation with the called end, and establish the data channel.
The network device according to claim 15, wherein, when the first network device includes a service network device and a media network device, the processor is further configured to perform the following operations:

Negotiate data channel resources through service network equipment and media network equipment, and exchange information required to establish data channels;

Carry out data channel resource negotiation between the service network device and the called end, and exchange information required for data channel establishment; the data channel includes a data channel between the media network device and the called end;

The service network equipment sends the information required for establishing the data channel interacting with the called terminal to the media network equipment, so as to establish the data channel between the media network equipment and the called terminal.
The network device according to claim 20, wherein the processor is further configured to perform the following operations:

sending the user-related information to the media network device through the service network device;

Send the user-related information to the called end through the data channel of the media network device.
The network device according to claim 15, wherein the processor is further configured to perform the following operations:

directly sending the user-related information of the calling terminal to the called terminal;

and / or,

The user-related information of the calling terminal is parsed into a target media file and then sent to the called terminal.
The network device according to claim 15, wherein the called terminal comprises: a call center or a customer service center.
An information transmission device, applied to a called terminal device, comprising:

The receiving module is configured to receive the user-related information of the calling terminal sent by the first network device through the data channel.
A called end device, including a processor and a transceiver, the transceiver receives and sends data under the control of the processor, and the processor is configured to perform the following operations:

The user-related information of the calling terminal sent by the first network device is received through the data channel.
The called end device according to claim 25, wherein the processor is further configured to perform the following operations:

receiving the user-related information of the calling terminal directly sent by the first network device;

and / or,

The target media file sent by the first network device is received, and the target media file is obtained by the first network device after parsing the user-related information of the calling terminal.
The called end device according to claim 25, wherein the processor is further configured to perform the following operations:

Perform data channel resource negotiation with the first network device to establish the data channel.
The called end device according to claim 25, wherein the processor is further configured to perform the following operations:

Before, during or after the call corresponding to the call request of the calling end is connected, the user-related information of the calling end sent by the first network device is received through the data channel.
A communication device, comprising a memory, a processor, and a program stored on the memory and operable on the processor; when the processor executes the program, it realizes any one of claims 1 to 9 information transmission method, or realize the information transmission method according to any one of claims 10 to 13.
A computer-readable storage medium, on which a computer program is stored, and when the program is executed by a processor, the steps in the information transmission method according to any one of claims 1 to 9 are realized, or the steps in the information transmission method according to claims 10 to 13 are realized. A step in any one of the information transmission methods.