WO2023045236A1 - Information display method and device - Google Patents

Abstract

The present disclosure provides an information display method and device, an electronic device and a storage medium, which relate to the technical field of live broadcast. The method comprises: in response to a consultation information publication operation by a user account, obtaining the consultation information input by the user account, and sending the consultation information to a customer service account in a live broadcast room; and displaying a consultation window in the live broadcast room interface, and displaying the consultation information on the basis of the consultation window. The consultation window is a window for information interaction between the user account and the customer service account. The consultation window is displayed in a local region of the live broadcast room interface.

Description

Information display method and device

Cross References to Related Applications

This application is based on a Chinese patent application with application number 202111148435.7 and a filing date of September 27, 2021, and claims the priority of this Chinese patent application. The entire content of this Chinese patent application is hereby incorporated by reference into this application.

technical field

The present disclosure relates to the technical field of live broadcast, and in particular to an information display method, device, electronic equipment, storage medium and program product.

Background technique

With the rise of the live broadcast e-commerce industry in recent years, more and more interactive behaviors are completed in the live broadcast, for example, inquiring about the situation of a certain object in the live broadcast room. One is to jump from the live broadcast room to the preset page for information consultation for information consultation, so that users can intuitively see the reply information of customer service. The other is to display the consultation information sent by the user in the comment area of the live room interface.

However, although the first method enables users to see the customer service reply information intuitively, it will block the interface of the live room for a long time. The second method can reduce the occlusion of the interface of the live room, but because the comment area contains There are many comments and the scrolling is fast, and it will be difficult for the user account to query the consultation information and corresponding reply information that he has posted in the comment area. Therefore, it is difficult for the current information consultation method to facilitate the user to view the interactive information with the customer service personnel while reducing the occlusion of the interface of the live broadcast room.

Contents of the invention

The present disclosure provides an information display method, device, electronic equipment, storage medium and program product.

According to a first aspect of an embodiment of the present disclosure, an information display method is provided, including:

Responding to the consultation information publishing operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

A consultation window is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window is displayed on the interface of the live broadcast room local area.

In an exemplary embodiment, the consultation window is a floating window; the information display further includes:

In response to the moving operation on the consultation window, the position of the consultation window is correspondingly moved.

In an exemplary embodiment, the displaying the consultation window on the interface of the live broadcast room includes:

A consultation window with preset transparency is displayed on the interface of the live broadcast room, and the interface content of the lower layer of the consultation window is visible through the consultation window.

In an exemplary embodiment, the displaying a consultation window with preset transparency on the interface of the live broadcast room includes:

The consultation window is displayed on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the comment information display area.

In an exemplary embodiment, the information display further includes:

Receive the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed;

In response to the fact that the current height of the consultation window is less than the first preset height, and the height occupied by the information to be displayed and the displayed information in the consultation window is less than the first preset height, based on the The height occupied by the information to be displayed and the displayed information corresponds to increasing the height of the consulting window, and displaying the information to be displayed in the raised consulting window;

The first preset height is smaller than the height of the local area, and the adjusted height of the consultation window is smaller than or equal to the first preset height.

In an exemplary embodiment, the information display further includes:

In response to the fact that the current height of the consultation window is equal to the first preset height, and the height occupied by the information to be displayed together with the displayed information is greater than the first preset height, maintaining the current height of the consultation window The height remains unchanged, the information to be displayed and part of the displayed information are displayed through the consultation window, and the rest of the displayed information is hidden; wherein, the hidden remaining displayed information is displayed in the consultation window through the user account swipe action in the display.

In an exemplary embodiment, the information display further includes:

Displaying a collapse control for reducing the height of the window in said consultation window;

In response to the trigger operation of the user account on the retract control, the height of the consultation window is adjusted to a second preset height, and the consultation window based on the second preset height displays the latest piece of interactive information, so The second preset height is smaller than the first preset height.

In an exemplary embodiment, the information display further includes:

In response to not receiving the reply information returned by the customer service account within the set time, and not receiving the consultation information re-input by the user account within the set time, the display of the consultation window is cancelled.

According to a second aspect of an embodiment of the present disclosure, an information display device is provided, including:

The obtaining unit is configured to respond to the consulting information publishing operation of the user account, obtain the consulting information input by the user account, and send the consulting information to the customer service account of the live broadcast room;

The display unit is configured to display a consultation window on the interface of the live broadcast room, and display the consultation information based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window displays in the local area of the interface of the live broadcast room.

In an exemplary embodiment, the consultation window is a floating window; the device further includes a moving unit configured to correspondingly move the position of the consultation window in response to a moving operation on the consultation window.

In an exemplary embodiment, the display unit is further configured to display a consultation window with preset transparency on the interface of the live broadcast room, and the interface content below the consultation window can be seen through the consultation window.

In an exemplary embodiment, the display unit is further configured to display the consultation window on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the comment information display area.

In an exemplary embodiment, the device also includes:

The receiving unit is configured to receive the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed;

The adjustment unit is configured to respond to the fact that the current height of the consultation window is less than the first preset height, and the height occupied by the information to be displayed together with the displayed information in the consultation window is less than the first preset height. Setting the height, correspondingly increasing the height of the consultation window based on the height occupied by the information to be displayed and the displayed information, and displaying the information to be displayed in the adjusted consultation window; A preset height is smaller than the height of the local area, and the adjusted height of the consultation window is smaller than or equal to the first preset height.

In an exemplary embodiment, the adjusting unit is further configured to respond to the fact that the current height of the consultation window is equal to the first preset height, and the information to be displayed together with the displayed information occupies The height is greater than the first preset height, keeping the current height of the consultation window unchanged, displaying the information to be displayed and part of the displayed information through the consultation window, and hiding the rest of the displayed information; wherein, hiding The rest of the displayed information of is displayed through the sliding operation of the user account in the consultation window.

In an exemplary embodiment, the adjustment unit is further configured to display a collapse control for reducing the height of the window in the consultation window; in response to a trigger operation of the user account on the collapse control, The height of the consultation window is adjusted to a second preset height, and the consultation window based on the second preset height displays the latest piece of interactive information, and the second preset height is smaller than the first preset height.

In an exemplary embodiment, the device further includes a canceling unit configured to respond to not receiving the reply information returned by the customer service account within the set time, and not receiving the reply information returned by the customer service account within the set time The consultation information input again by the above user account, and cancel the display of the consultation window.

According to a third aspect of the embodiments of the present disclosure, there is provided an electronic device, including:

processor;

memory for storing said processor-executable instructions;

Wherein, the processor is configured to execute the instructions, so as to implement the method described in any one of the above.

According to a fourth aspect of the embodiments of the present disclosure, there is provided a computer-readable storage medium, when instructions in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device can perform any of the above the method described.

According to a fifth aspect of the embodiments of the present disclosure, a computer program product is provided, the computer program product includes instructions, and when the instructions are executed by a processor of an electronic device, the electronic device can perform the above-mentioned described method.

In response to the consultation information release operation of the user account, based on obtaining the consultation information input by the user account, on the one hand, the client sends consultation information to the customer service account in the live broadcast room, so that the customer service account can reply to the information; on the other hand, in the live room interface Display the consultation window for the information interaction between the user account and the customer service account, and display the consultation information based on the consultation window, so that the consultation information sent by the user account is displayed in a separate window of the live room interface, and the user can view himself and the customer service in the consultation window For the interactive information of the account, there is no need to search for information in the comments with more information, which will not affect the user account to watch the live content, and also facilitate the user to quickly query the interactive information with the customer service account in the consultation window.

It is to be understood that both the foregoing general description and the following detailed description are exemplary and explanatory only and are not restrictive of the present disclosure.

Description of drawings

The accompanying drawings here are incorporated into the specification and constitute a part of the specification, show embodiments consistent with the disclosure, and are used together with the description to explain the principle of the disclosure, and do not constitute an improper limitation of the disclosure.

Fig. 1 is an application environment diagram of an information presentation method according to an exemplary embodiment;

Fig. 2 is a schematic flowchart of an information display method according to an exemplary embodiment;

Fig. 3a is a schematic diagram of a consultation window according to an exemplary embodiment;

Fig. 3b is a schematic diagram of another consultation window according to an exemplary embodiment;

Fig. 3c is a schematic diagram showing a consultation window with a collapsed control according to an exemplary embodiment;

Fig. 3d is a schematic diagram showing a consultation window with expanded controls according to an exemplary embodiment;

Fig. 3e is a schematic diagram of a reply bullet box displayed in the consultation window according to an exemplary embodiment;

Fig. 3f is a schematic diagram of an information publishing window according to an exemplary embodiment;

Fig. 4 is a schematic flowchart of an information presentation method according to another exemplary embodiment;

Fig. 5 is a structural block diagram of an information display device according to an exemplary embodiment;

Fig. 6 is a block diagram of an electronic device according to an exemplary embodiment.

Detailed ways

In order to enable ordinary persons in the art to better understand the technical solutions of the present disclosure, the technical solutions in the embodiments of the present disclosure will be clearly and completely described below in conjunction with the accompanying drawings.

It should be noted that the implementations described in the following exemplary embodiments do not represent all implementations consistent with the present disclosure. Rather, they are merely examples of apparatuses and methods consistent with aspects of the present disclosure as recited in the appended claims.

It should be noted that the terms "first" and "second" in the specification and claims of the present disclosure and the above drawings are used to distinguish similar objects, but not necessarily used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the disclosure described herein can be practiced in sequences other than those illustrated or described herein.

The information presentation method provided in the present disclosure can be applied to the application environment shown in FIG. 1 , including: a user terminal 110 and a customer service terminal 120 . Wherein, the user terminal 110 may represent a terminal corresponding to a user who watches the live broadcast content in the live broadcast room, there may be multiple user terminals, and the user may enter the live broadcast room through the user terminal 110 to watch or play the live broadcast content in the live broadcast room. The customer service terminal 120 may be a terminal corresponding to customer service for answering questions for users, and the customer service terminal 120 may be a terminal associated with the live broadcast room. Wherein, the user terminal 110 interacts with the customer service terminal 120 through the network.

In the embodiment of the present disclosure, the user terminal 110 and the customer service terminal 120 may be electronic devices with a built-in live room function, and the electronic devices may be but not limited to various personal computers, notebook computers, smart phones and tablet computers.

Fig. 2 is a schematic flow diagram of an information display method according to an exemplary embodiment. As shown in Fig. 2, the method is applied to the client 110 in Fig. 1 as an example, and includes the following steps: Step S210, Responding to the operation of releasing the consultation information of the user account, the consultation information input by the user account is obtained, and the consultation information is sent to the customer service account in the live broadcast room; step S220, the consultation window is displayed on the live broadcast room interface, and the consultation information is displayed based on the consultation window; the consultation window is the user The window for information interaction between the account and the customer service account; the consultation window is displayed in a partial area of the live room interface.

In step S210, in response to the consultation information publishing operation of the user account, the consultation information input by the user account is obtained, and the consultation information is sent to the customer service account of the live broadcast room.

Wherein, the consultation information may represent the information that the user account wants to know, for example, the consultation information may be delivery time, preferential information, and the like.

In some embodiments, if the user account wants to conduct information consultation during the process of watching the live broadcast, the consultation information can be input through the user terminal 110, and in some embodiments, the consultation information can be input in the information publishing window in the interface of the live broadcast room , the user terminal 110 acquires the consultation information input by the user account, and sends the consultation information to the customer service terminal 120 of the customer service account in the live broadcast room, so that the customer service account can reply to the consultation information.

In step S220, a consultation window is displayed on the live room interface, and consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between user accounts and customer service accounts; the consultation window is displayed in a partial area of the live room interface.

In the embodiment of the present disclosure, the height of the consultation window is adapted to the height occupied by the information to be displayed and the information already displayed in the consultation window. It can be understood that the height of the consultation window becomes Change proportionally, for example, when the height occupied by the information to be displayed and the displayed information increases, the height of the consultation window is correspondingly increased, and the height of the consultation window is not greater than the first preset height. Wherein, the information to be displayed may be reply information returned by the customer service account, or consultation information re-entered by the user account. Wherein, the displayed information may refer to reply information or consultation information that has been displayed in the consultation window, and the displayed information may also be understood as historical interaction information between user accounts and customer service accounts.

In some embodiments, when the user terminal 110 obtains the consultation information input by the user account, it can display the consultation window in a partial area of the live room interface, for example, display the consultation window in the lower left corner area of the live room interface, through the consultation window Display consulting information. Moreover, the width of the consultation window can be kept as the initial width, which is smaller than the width of the interface of the live room, and the height of the consultation window can also be controlled under the condition that the height of the consultation window is not greater than the first preset height. The height of the information to be displayed and the information already displayed can be adapted to the height of the information to be displayed, so that the user account can visually see as much interactive information as possible with the customer service account under the condition of reducing the occlusion of the live broadcast content by the consultation window, thereby improving the user experience. satisfaction.

For example, referring to FIG. 3a and FIG. 3b , they are schematic diagrams of two consultation windows respectively. The area included by the number 300 in the figure may represent the consultation window, and the consultation window displays the interactive information of the user account and the customer service account. Among them, in Figure 3a, the consultation window displays a piece of consultation information, and in Figure 3b, the consultation window displays a piece of consultation information and a reply message, because the height occupied by the interactive information in Figure 3b is greater than that of the interactive information in Figure 3a Therefore, the height of the consultation window in Figure 3b is also correspondingly greater than the height of the consultation window in Figure 3a, that is, the height of the consultation window is compatible with the height occupied by the information to be displayed and the displayed information of the consultation window.

In the above information display method, the user end, in response to the consulting information release operation of the user account, sends the consulting information to the customer service account in the live broadcast room on the one hand, so that the customer service account can reply to the information. On the other hand, the consultation window for information interaction between the user account and the customer service account is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window, so that the consultation information sent by the user account is displayed in a separate window of the live broadcast room interface, and the user can View the interaction information between yourself and the customer service account in the consultation window, no need to search for information in the comments with more information, which will not affect the user account to watch the live content, but also facilitate the user to quickly query the interaction with the customer service account in the consultation window information.

In an exemplary embodiment, the consultation window is a floating window; the information display method further includes: correspondingly moving the position of the consultation window in response to a moving operation on the consultation window.

Wherein, the floating window can be understood as a movable window.

In some embodiments, when the consultation window is displayed on the live room interface, the consultation window can be initially displayed in the setting area of the live room interface, and then, in response to the user account's movement operation on the consultation window, corresponding to the mobile consultation window Location.

In the embodiment of the present disclosure, by setting the consultation window as a floating window, the user account can move the consultation window to other positions on the interface of the live broadcast room according to requirements.

In an exemplary embodiment, displaying the consultation window on the live room interface in step S220 includes: displaying a consultation window with preset transparency on the live room interface, and the content of the interface below the consultation window can be seen through the consultation window.

In the embodiment of the present disclosure, by making the consultation window have a preset transparency, the interface content of the lower layer of the consultation window is visible through the consultation window, so that while viewing the user account consultation information through the consultation window, one can also view the interface content of the lower layer of the consultation window .

In an exemplary embodiment, displaying a consultation window with preset transparency on the live room interface includes: displaying the consultation window on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the comment information display area.

In some embodiments, the consultation window can be displayed on the upper layer of the bottom area of the comment area, so that the user account can still view the latest comment information in the comment area, and the area occupied by the consultation window is smaller than the comment information display area.

In the embodiment of the present disclosure, by displaying the consultation window on the upper layer of the comment area of the interface of the live room, and not completely covering the comment area, it is possible to reduce the blocking of the live content by the consultation window, and to enable the user account to view the comment information in the comment area .

In an exemplary embodiment, the information display method further includes: receiving the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed; in response to the current height of the consultation window being less than the first preset height, And the height occupied by the information to be displayed together with the displayed information in the consultation window is less than the first preset height, and the height of the consultation window is correspondingly increased based on the height occupied by the information to be displayed and the displayed information, and the consultation window after the adjustment The information to be displayed is displayed in the window; the first preset height is smaller than the height of the local area, and the adjusted height of the consulting window is smaller than or equal to the first preset height.

Wherein, the displayed information may refer to reply information or consultation information that has been displayed in the consultation window, and the displayed information may also be understood as historical interaction information between user accounts and customer service accounts.

In some embodiments, this embodiment will be described below with reference to Fig. 3a and Fig. 3b. When the consultation information entered by the user account obtained at the user end is "do you support xx express?", it will be displayed on the interface of the live broadcast room The consultation window 300 shown in Fig. 3a. When the user terminal receives the reply message from the customer service account "Old iron, we use xx express to send the goods, you can rest assured~", take the reply message as the information to be displayed, and display the message in the consultation window Before the information is displayed, the height comparison is performed first, that is, the current height of the consultation window is compared with the first preset height, and the information to be displayed is "Old iron, we use xx express to send the goods, you can rest assured about this ~" and the displayed information "Do you support xx express?" are compared with the first preset height. In some embodiments, the comparison result is: the current height of the consultation window is less than the first preset height, and the height occupied by the information to be displayed and the displayed information in the consultation window is less than the first preset height, indicating that the consultation window can be To fully display the information to be displayed and the information that has been displayed, the height of the consulting window is correspondingly increased based on the height occupied by the information to be displayed and the displayed information, and the information to be displayed and the displayed information are displayed in the adjusted consulting window, that is The adjusted consultation window as shown in FIG. 3b is displayed in the interface of the live broadcast room, and the information to be displayed and the displayed information are displayed in the adjusted consultation window.

In an exemplary embodiment, the information presentation method further includes: in response to the current height of the consultation window being equal to the first preset height, and the height occupied by the information to be displayed and the displayed information is greater than the first preset height, keeping the consultation window The current height of the window remains unchanged, and the information to be displayed and part of the displayed information are displayed through the consultation window, and the rest of the displayed information is hidden; wherein, the hidden remaining displayed information is displayed through the sliding operation of the user account in the consultation window.

In some embodiments, in response to receiving the reply information returned by the customer service account or the consultation information re-input by the user account, after the height comparison operation described above, the comparison result obtained is: the current height of the consultation window is equal to the first preset Height, and the height occupied by the information to be displayed and the displayed information is greater than the first preset height, indicating that the consultation window can no longer fully display the information to be displayed and the displayed information, so keep the current height of the consultation window as the first preset The height remains unchanged, and the information to be displayed and the displayed information closest to the current time are displayed through the consultation window, and the rest of the displayed information is hidden. In addition, the user account can also slide the hidden information through the consultation window. The display information is redisplayed.

In the embodiment of the present disclosure, by comparing the height occupied by the consultation window, the information to be displayed and the displayed information with the first preset height respectively, it is determined whether the consultation window can fully display the information to be displayed and the information to be displayed according to the comparison result. The information has been displayed, so as to adjust the height of the consultation window accordingly, so that the user account can directly see as much interaction information with the customer service account as possible under the condition that the height of the consultation window does not exceed the first preset height, so that Improve user satisfaction.

In an exemplary embodiment, the method for displaying information further includes: displaying a collapsing control for reducing the window height in the consultation window; adjusting the height of the consultation window to the second The preset height is based on the consultation window displaying the latest piece of interactive information based on the second preset height, and the second preset height is smaller than the first preset height.

In some embodiments, in response to the current height of the consultation window being equal to the first preset height, the height of the consultation window will remain unchanged at the first preset height. At this time, in order to enable the user account to select the consultation window In order to reduce the amount of information displayed, the present disclosure also proposes a solution for displaying a collapse control for reducing the window height in the consultation window, and the user account can reduce the height of the consultation window by triggering the collapse control. In some embodiments, based on the user terminal receiving a trigger operation of the user account for retracting the control, in response to the trigger operation, the height of the consultation window is adjusted to a second preset height, and displayed in the consultation window of the second preset height The most recent interactive post from the current time.

It is understandable that each interactive information is displayed sequentially in the consultation window in chronological order. In the consultation window at the second preset height, if the latest interactive information occupies less height, the second The consulting window at the preset height will display not only the latest interactive information, but also the second closest interactive information from the current time. In some embodiments, the consulting window at the second preset height can display The amount of information is determined according to the altitude value of the second preset altitude and the contents of several pieces of interactive information that are closer to the current time.

For example, referring to FIG. 3c, it is a schematic diagram showing a consultation window with a retractable control, the height of the consultation window 300 shown in the figure is equal to the first preset height, and the control shown by the label 302 in the figure represents a function for reducing the height of the window. To close the control, in response to receiving the trigger operation for the close control 302, the user terminal will adjust the height of the consultation window to a second preset height that is less than the first preset height, and obtain the display with the latest time as shown in Figure 3d A consultation window for an interactive message.

In the embodiment of the present disclosure, in response to the fact that the current height of the consultation window is equal to the first preset height, by displaying a retract control for reducing the window height in the consultation window, it is convenient for the user account to reduce the occlusion of the live content. In this case, the height of the consultation window can be reduced by putting away the controls, thereby improving user satisfaction.

In an exemplary embodiment, the information display method further includes: canceling the display of the collapse control in the consultation window, and displaying the expansion control for enlarging the height of the window; in response to the trigger operation of the user account on the expansion control, adjusting the consultation window The height to the first preset height, cancel the display of the expanded control, and return to the display of the collapsed control.

In some embodiments, in response to adjusting the height of the consultation window to the second preset height, the display of the collapsible control can be canceled, and in order to avoid that the most recent piece of interactive information has more content, it cannot be displayed at the second preset height. Complete display in the consultation window, the present disclosure also proposes a scheme of displaying an expansion control for enlarging the height of the window in the consultation window of the second preset height, and the user account can enlarge the height of the consultation window by triggering the expansion control. In some embodiments, based on the user terminal receiving a trigger operation of the user account for the expansion control, in response to the trigger operation, the height of the consultation window is adjusted to the first preset height, and the display of the expansion control is cancelled, returning to displaying in the consultation window. Put away the controls.

For example, referring to Fig. 3d, it is a schematic diagram showing a consultation window with an expanded control, the height of the consultation window 300 shown in the figure is equal to the second preset height, and the control shown by the label 304 in the figure represents an expansion for enlarging the height of the window The control, in response to the user end receiving the trigger operation for expanding the control 304, will adjust the height of the consultation window to the first preset height greater than the second preset height, and return to the consultation window shown in Figure 3c displayed on the live room interface .

In the embodiment of the present disclosure, in response to adjusting the height of the consultation window to the second preset height, an expansion control for enlarging the height of the window is displayed in the consultation window, so that the consultation window at the second preset height cannot display the latest item If the complete content of the interactive information or the user account wants to view more historical interactive information, the user account can enlarge the height of the consultation window by expanding the control, so that the user account can view the complete content of the interactive information, thereby improving user satisfaction .

In an exemplary embodiment, the information display method further includes: in response to not receiving the reply information returned by the customer service account within the set time, and not receiving the consultation information input again by the user account within the set time, canceling Display the consultation window.

Further, in an exemplary embodiment, the information display method further includes: in response to receiving the reply information returned by the customer service account, re-display the consultation window at the second preset height on the interface of the live broadcast room, and display in the consultation window Reply information, or, in response to receiving the consultation information input again by the user account, re-display the consultation window at the second preset height on the interface of the live broadcast room, and display the consultation information input again in the consultation window.

In some embodiments, in response to the user terminal sending the consultation information to the customer service account, no reply information returned by the customer service account is received within the set time, and no consultation information input again by the user account is received within the set time , in order to avoid blocking the live content or comment information, you can temporarily cancel the display of the consultation window, and in response to canceling the display of the consultation window, receive the reply information returned by the customer service account, or receive the consultation information re-entered by the user account, then in the live broadcast The consultation window is re-displayed at the second preset height on the inter-interface, and the reply information or the consultation information re-entered by the user account is displayed in the consultation window.

In the embodiment of the present disclosure, if the reply information returned by the customer service account is not received within the set time, and the consultation information input again by the user account is not received within the set time, the consultation window is temporarily canceled, and the After receiving the reply information returned by the customer service account or the consultation information re-entered by the user account, the consultation window is re-displayed on the live room interface, which can reduce the blocking time of the live content or comment information.

In an exemplary embodiment, displaying the reply information in the consultation window in the above step S220 includes: displaying a reply pop-up box in the consultation window, and displaying the reply information through the reply pop-up box; The first selection entry and the second selection entry for information consultation again; in response to the confirmation operation for the reply information, cancel the display of the reply pop-up box in the consultation window, and display the reply information in the consultation window; in response to the second Select the trigger operation of the entry, and display the information release window on the live room interface; the information release window is used to receive the consultation information re-entered by the user account and send the re-entered consultation information to the customer service account.

Referring to FIG. 3e, it is a schematic diagram of a reply pop-up frame displayed in the consultation window. The area included in the figure 306 represents a reply pop-up frame, and the "know" entry contained in the reply pop-up frame 306 can represent the first step for confirming the reply information. One option entry, the included "Continue Inquiry" entry may represent a second option entry for information consultation again. When the user terminal receives the trigger operation of the user account for the "Got it" entry, it will cancel the display of the reply pop-up box in the consultation window, and directly display the reply information contained in the reply pop-up box in the consultation window, that is, get The consultation window shown in Figure 3b. In response to the user terminal receiving the user account's trigger operation on the "Continue to Inquire" entry, the information release window shown in Figure 3f will be displayed on the live room interface, so that the user account can re-enter the consultation information through the information release window.

In the embodiment of the present disclosure, by displaying the reply pop-up box in the consultation window, and displaying the reply information through the reply pop-up box, as well as the first selection entry for confirming the reply information and the second selection entry for performing information consultation again, so that The user account can directly trigger the second choice entrance to continue the consultation when it is necessary to continue the information consultation, and trigger the first choice entrance when there is no need to continue the information consultation. By providing selection entrances for different purposes, it is convenient for users. operate.

In an exemplary embodiment, as shown in FIG. 4 , it is a flow chart of an information display method according to another exemplary embodiment. In the embodiment of the present disclosure, the information display method includes the following steps:

Step S410, in response to the consultation information release operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

Step S420, displaying a consultation window with preset transparency on the upper layer of the comment information display area of the live room interface, and displaying consultation information based on the consultation window;

Step S430, receiving the reply information returned by the customer service account or the consultation information input again by the user account as the information to be displayed;

Step S440a, in response to the fact that the current height of the consultation window is less than the first preset height, and the height occupied by the information to be displayed and the displayed information in the consultation window is less than the first preset height, based on the information to be displayed and the information already displayed The height corresponds to the height of the consultation window, and the information to be displayed is displayed in the consultation window after the adjustment;

Step S440b, in response to the fact that the current height of the consultation window is equal to the first preset height, and the height occupied by the information to be displayed and the displayed information is greater than the first preset height, keep the current height of the consultation window unchanged, and display The information to be displayed and part of the displayed information are hidden, and the remaining displayed information is hidden; the remaining hidden displayed information is displayed through the sliding operation of the user account in the consultation window;

Step S450, displaying in the consultation window a retractable control for reducing the height of the window;

Step S460, in response to the trigger operation of the user account for retracting the control, adjust the height of the consultation window to the second preset height, and the consultation window based on the second preset height displays the latest interactive information, and the second preset height is less than the first preset height;

Step S470, cancel the display of the collapse control in the consultation window, and display the expansion control for enlarging the height of the window;

Step S480, in response to the user account's trigger operation on the expansion control, adjust the height of the consultation window to the first preset height, cancel the display of the expansion control, and return to the display of the collapse control.

The information display method provided in this embodiment can display the consultation information sent by the user account and the reply information returned by the customer service account in the consultation window of the live broadcast room interface in the form of a dialogue card, so that the user account can communicate with the customer service in the live broadcast room. Account dialogue, and at the same time can display a large amount of historical consultation information and historical reply information, and set the maximum height of the consultation window does not exceed the first preset height, when the historical interaction information of the user account and customer service account exceeds the first preset height In some cases, only part of the interactive information is displayed through the consultation window, and the user can view the rest of the interactive information through sliding operations, and the user account can also adjust the height of the consultation window by triggering the expansion control and the collapse control. These operations greatly improve the user experience. account satisfaction.

It should be understood that although the steps in the flow charts of FIG. 2 and FIG. 4 are shown sequentially as indicated by the arrows, these steps are not necessarily executed sequentially in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least some of the steps in FIG. 2 and FIG. 4 may include multiple steps or stages, and these steps or stages are not necessarily executed at the same time, but may be executed at different times, and the steps or stages The order of execution is not necessarily performed sequentially, but may be performed alternately or alternately with other steps or at least a part of steps or stages in other steps.

It can be understood that the same/similar parts between the various embodiments of the above-mentioned methods in this specification can be referred to each other, and each embodiment focuses on the differences from other embodiments, and for relevant parts, refer to other method embodiments description of the .

Fig. 5 is a structural block diagram of an information display device according to an exemplary embodiment. Referring to FIG. 5, the device includes: an acquisition unit 510 and a display unit 520, wherein,

The acquisition unit 510 is configured to respond to the consultation information publishing operation of the user account, acquire the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

The display unit 520 is configured to display a consultation window on the interface of the live broadcast room, and display consultation information based on the consultation window; the consultation window is a window for information interaction between user accounts and customer service accounts; the consultation window is displayed in a partial area of the live broadcast room interface.

In an exemplary embodiment, the consultation window is a floating window; the device further includes a moving unit configured to correspondingly move the position of the consultation window in response to a movement operation on the consultation window.

In an exemplary embodiment, the display unit is further configured to display a consultation window with preset transparency on the interface of the live broadcast room, and the content of the interface below the consultation window can be seen through the consultation window.

In an exemplary embodiment, the display unit is further configured to display a consultation window on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the comment information display area.

In an exemplary embodiment, the above-mentioned device also includes:

The receiving unit is configured to receive the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed;

The adjustment unit is configured to respond to the current height of the consultation window being less than the first preset height, and the height occupied by the information to be displayed and the displayed information in the consultation window is less than the first preset height, based on the information to be displayed and the displayed information The height occupied by the information corresponds to the height of the adjusted consultation window, and the information to be displayed is displayed in the adjusted consultation window; the first preset height is less than the height of the local area, and the adjusted height of the consultation window is less than or equal to the first preset height.

In an exemplary embodiment, the adjustment unit is further configured to keep The current height of the consultation window remains unchanged, and the information to be displayed and part of the displayed information are displayed through the consultation window, and the remaining displayed information is hidden; the remaining hidden displayed information is displayed through the sliding operation of the user account in the consultation window .

In an exemplary embodiment, the adjustment unit is further configured to display in the consultation window a collapse control for reducing the height of the window; in response to a trigger operation of the user account on the collapse control, adjust the height of the consultation window to the second The preset height is based on the consultation window displaying the latest piece of interactive information based on the second preset height, and the second preset height is smaller than the first preset height.

In an exemplary embodiment, the device further includes a canceling unit configured to respond to not receiving the reply information returned by the customer service account within the set time, and not receiving the consultation information input again by the user account within the set time , cancel the display of the consultation window.

Regarding the apparatus in the foregoing embodiments, the specific manner in which each module executes operations has been described in detail in the embodiments related to the method, and will not be described in detail here.

Fig. 6 is a block diagram of an electronic device 600 for implementing a method for displaying information according to an exemplary embodiment. For example, the electronic device 600 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, and the like.

6, electronic device 600 may include one or more of the following components: processing component 602, memory 604, power supply component 606, multimedia component 608, audio component 610, input/output (I/O) interface 612, sensor component 614 and communication component 616 .

The processing component 602 generally controls the overall operations of the electronic device 600, such as those associated with display, telephone calls, data communications, camera operations, and recording operations. The processing component 602 may include one or more processors 620 to execute instructions to complete all or part of the steps of the above method. Additionally, processing component 602 may include one or more modules that facilitate interaction between processing component 602 and other components. For example, processing component 602 may include a multimedia module to facilitate interaction between multimedia component 608 and processing component 602 .

The memory 604 is configured to store various types of data to support operations at the electronic device 600 . Examples of such data include instructions for any application or method operating on the electronic device 600, contact data, phonebook data, messages, pictures, videos, and the like. The memory 604 can be implemented by any type of volatile or non-volatile storage device or their combination, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable Programmable Read Only Memory (EPROM), Programmable Read Only Memory (PROM), Read Only Memory (ROM), Magnetic Memory, Flash Memory, Magnetic Disk, Optical Disk or Graphene Memory.

The power supply component 606 provides power to various components of the electronic device 600 . Power components 606 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for electronic device 600 .

The multimedia component 608 includes a screen providing an output interface between the electronic device 600 and a user. In some embodiments, the screen may include a liquid crystal display (LCD) and a touch panel (TP). In case the screen includes a touch panel, the screen may be implemented as a touch screen to receive an input signal from a user. The touch panel includes one or more touch sensors to sense touches, swipes, and gestures on the touch panel. The touch sensor may not only sense a boundary of a touch or swipe action, but also detect duration and pressure associated with the touch or swipe action. In some embodiments, the multimedia component 608 includes a front camera and/or a rear camera. When the electronic device 600 is in an operation mode, such as a shooting mode or a video mode, the front camera and/or the rear camera can receive external multimedia data. Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capability.

The audio component 610 is configured to output and/or input audio signals. For example, the audio component 610 includes a microphone (MIC), which is configured to receive an external audio signal when the electronic device 600 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode. Received audio signals may be further stored in memory 604 or sent via communication component 616 . In some embodiments, the audio component 610 also includes a speaker for outputting audio signals.

The I/O interface 612 provides an interface between the processing component 602 and a peripheral interface module. The peripheral interface module may be a keyboard, a click wheel, a button, and the like. These buttons may include, but are not limited to: a home button, volume buttons, start button, and lock button.

Sensor assembly 614 includes one or more sensors for providing various aspects of status assessment for electronic device 600 . For example, the sensor assembly 614 can detect the open/close state of the electronic device 600, the relative positioning of the components, such as the display and the keypad of the electronic device 600, the sensor assembly 614 can also detect the electronic device 600 or electronic device 600 components Changes in the position of , the presence or absence of user contact with the electronic device 600 , the orientation or acceleration/deceleration of the device 600 and temperature changes of the electronic device 600 . The sensor assembly 614 may include a proximity sensor configured to detect the presence of nearby objects in the absence of any physical contact. Sensor assembly 614 may also include optical sensors, such as CMOS or CCD image sensors, for use in imaging applications. In some embodiments, the sensor component 614 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor or a temperature sensor.

The communication component 616 is configured to facilitate wired or wireless communication between the electronic device 600 and other devices. The electronic device 600 can access a wireless network based on a communication standard, such as WiFi, an operator network (such as 2G, 3G, 4G or 5G), or a combination thereof. In an exemplary embodiment, the communication component 616 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel. In an exemplary embodiment, the communication component 616 also includes a near field communication (NFC) module to facilitate short-range communication. For example, the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra Wide Band (UWB) technology, Bluetooth (BT) technology and other technologies.

In an exemplary embodiment, electronic device 600 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable A programmable gate array (FPGA), controller, microcontroller, microprocessor or other electronic component implementation for performing the methods described above.

In an exemplary embodiment, there is also provided a computer-readable storage medium including instructions, such as the memory 604 including instructions. The above instructions can be executed by the processor 620 of the electronic device 600 to complete the above method. For example, the computer readable storage medium may be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, and optical data storage device, among others.

In an exemplary embodiment, a computer program product is also provided, the computer program product includes instructions, and the above instructions can be executed by the processor 620 of the electronic device 600 to complete the above method.

It should be noted that the above-mentioned devices, electronic devices, computer-readable storage media, computer program products, etc. may also include other implementations according to the descriptions of the method embodiments. For specific implementation methods, refer to the descriptions of related method embodiments. I won't go into details one by one.

All the embodiments of the present disclosure can be implemented independently or in combination with other embodiments, which are all regarded as the scope of protection required by the present disclosure.

Claims (19)

1. A method for displaying information, comprising:

   Responding to the consultation information publishing operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

   A consultation window is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window is displayed on the interface of the live broadcast room local area.
2. The method according to claim 1, wherein the consultation window is a floating window; the method further comprises:

   In response to the moving operation on the consultation window, the position of the consultation window is correspondingly moved.
3. The method according to claim 1, wherein said displaying a consultation window on the interface of the live broadcast room includes:

   A consultation window with preset transparency is displayed on the interface of the live broadcast room, and the interface content of the lower layer of the consultation window is visible through the consultation window.
4. The method according to claim 3, wherein said displaying a consultation window with preset transparency on the interface of the live broadcast room includes:

   The consultation window is displayed on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the comment information display area.
5. The method according to claim 1, further comprising:

   Receive the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed;

   In response to the fact that the current height of the consultation window is less than a first preset height, and the height occupied by the information to be displayed and the displayed information in the consultation window is less than the first preset height, based on the information to be displayed The height occupied by the information and the displayed information corresponds to increasing the height of the consulting window, and displaying the information to be displayed in the raised consulting window;

   The first preset height is smaller than the height of the local area, and the adjusted height of the consultation window is smaller than or equal to the first preset height.
6. The method according to claim 5, further comprising:

   In response to the fact that the current height of the consultation window is equal to the first preset height, and the height occupied by the information to be displayed together with the displayed information is greater than the first preset height, maintaining the current height of the consultation window The height remains unchanged, the information to be displayed and part of the displayed information are displayed through the consultation window, and the rest of the displayed information is hidden; wherein, the hidden remaining displayed information is displayed in the consultation window through the user account swipe action in the display.
7. The method of claim 6, further comprising:

   Displaying a collapse control for reducing the height of the window in said consultation window;

   In response to the trigger operation of the user account on the retract control, the height of the consultation window is adjusted to a second preset height, and the consultation window based on the second preset height displays the latest piece of interactive information, so The second preset height is smaller than the first preset height.
8. The method according to claim 1, further comprising:

   In response to not receiving the reply information returned by the customer service account within the set time, and not receiving the consultation information re-input by the user account within the set time, the display of the consultation window is cancelled.
9. An information display device, comprising:

   The obtaining unit is configured to respond to the consulting information publishing operation of the user account, obtain the consulting information input by the user account, and send the consulting information to the customer service account of the live broadcast room;

   The display unit is configured to display a consultation window on the interface of the live broadcast room, and display the consultation information based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window displays in the local area of the interface of the live broadcast room.
10. The device according to claim 9, wherein the consultation window is a floating window; the device further comprises a moving unit configured to move the position of the consultation window correspondingly in response to a moving operation on the consultation window.
11. The device according to claim 9, wherein the display unit is further configured to display a consultation window with preset transparency on the interface of the live broadcast room, and the interface content of the lower layer of the consultation window can be seen through the consultation window .
12. The device according to claim 11, wherein the display unit is further configured to display the consultation window on the upper layer of the comment information display area of the live room interface, and the consultation window at least does not completely cover the Comment information display area.
13. The apparatus of claim 9, further comprising:

    The receiving unit is configured to receive the reply information returned by the customer service account or the consultation information re-input by the user account as the information to be displayed;

    The adjustment unit is configured to respond to the fact that the current height of the consultation window is less than a first preset height, and the height occupied by the information to be displayed together with the displayed information in the consultation window is less than the first preset height increasing the height of the consultation window based on the heights occupied by the information to be displayed and the displayed information, and displaying the information to be displayed in the adjusted consultation window; the first preview Assuming that the height is less than the height of the local area, the adjusted height of the consultation window is less than or equal to the first preset height.
14. The device according to claim 13, wherein the adjustment unit is further configured to respond to the current height of the consultation window being equal to the first preset height, and the information to be displayed together with the displayed information The occupied height is greater than the first preset height, keeping the current height of the consultation window unchanged, displaying the information to be displayed and part of the displayed information through the consultation window, and hiding the rest of the displayed information; Wherein, the hidden remaining displayed information is displayed through the sliding operation of the user account in the consultation window.
15. The device according to claim 14, wherein the adjustment unit is further configured to display a collapsible control for reducing the height of the window in the consultation window; Triggering an operation, adjusting the height of the consultation window to a second preset height, and displaying the latest piece of interactive information based on the consultation window at the second preset height, the second preset height being smaller than the first preset height high.
16. The device according to claim 9, wherein the device further comprises a canceling unit configured to respond to not receiving the reply information returned by the customer service account within the set time, and not receiving the reply information returned by the customer service account within the set time After receiving the consultation information re-input by the user account, the consultation window is canceled.
17. An electronic device comprising:

    processor;

    memory for storing said processor-executable instructions;

    Wherein, the processor is configured to execute the instructions to achieve the following steps:

    Responding to the consultation information publishing operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

    A consultation window is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window is displayed on the interface of the live broadcast room local area.
18. A computer-readable storage medium, wherein, when the instructions in the computer-readable storage medium are executed by a processor of the electronic device, the electronic device is enabled to perform the following steps:

    Responding to the consultation information publishing operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

    A consultation window is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window is displayed on the interface of the live broadcast room local area.
19. A computer program product, the computer program product includes instructions, wherein, when the instructions are executed by a processor of an electronic device, the electronic device can perform the following steps:

    Responding to the consultation information publishing operation of the user account, obtain the consultation information input by the user account, and send the consultation information to the customer service account of the live broadcast room;

    A consultation window is displayed on the interface of the live broadcast room, and the consultation information is displayed based on the consultation window; the consultation window is a window for information interaction between the user account and the customer service account; the consultation window is displayed on the interface of the live broadcast room local area.

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