WO2023003486A1

WO2023003486A1 - Method and device for supplying data about a user

Info

Publication number: WO2023003486A1
Application number: PCT/RU2021/000304
Authority: WO
Inventors: Игорь Владимирович ЗАРУБИНСКИЙ; Александр Валерьевич УСАЧЕВ; Андрей Владимирович ИСАЕВ; Мария Александровна ТАНЬШИНА; Иван Сергеевич КОЗЛОВ
Original assignee: Публичное Акционерное Общество "Сбербанк России"
Priority date: 2021-07-19
Filing date: 2021-07-19
Publication date: 2023-01-26

Abstract

The technical solution relates to a method and device for supplying data about a user and can be used for personalizing customer care and services provided to users. The claimed system comprises at least one computing device and at least one memory containing machine-readable instructions which, when executed by said at least one computing device, carry out the steps of: receiving, by means of a service provision device, a request from a user device for the provision of at least one service; redirecting the user device to a data management device for authentication of the user; determining, by means of the data management device, whether the user has given consent for the transmission of at least one parameter characterizing the user's interests in relation to the service requested; transmitting to the service provision device said at least one parameter characterizing the user's interests in relation to the service requested; providing to the user of the user device, in response to the given request, the at least one service, which is personalized on the basis of said at least one parameter characterizing the user's interests in relation to the service requested.

Description

METHOD AND DEVICE FOR PROVIDING DATA ABOUT USER

FIELD OF TECHNOLOGY

[0001] The presented technical solution relates, in general, to data processing systems, and in particular to the method and device for providing data about the user and can be used to personalize the services and services provided to the user.

BACKGROUND OF THE INVENTION

[0002] From the prior art, solutions are known that allow in an automated mode to personalize the services and services provided to the user.

[0003] The closest solution to the claimed solution is a device and method for delivering and presenting additional services for setting up a channel, described in application RU 2390944 C2, publ. May 27, 2010. This document discloses a method for presenting customized content information, comprising: receiving a plurality of basic representations corresponding to at least one basic service, receiving subscription information corresponding to one of the basic services subscribed to by the device from one of a plurality of predefined distributors; receiving a plurality of supplementary representations corresponding to the at least one supplementary service, while maintaining at least one of the plurality of supplementary services based on a predetermined distributor associated with the subscription; accepting a definition of a set of configured channels, each of which corresponds to one of a plurality of predefined distributors, wherein each of the set of customized channels contains a definition associating at least a predefined one of the set of basic services with at least a predefined one from a variety of additional services; a tuned channel is formed from a predetermined combination of at least one of the plurality of basic representations and at least at least one of a plurality of additional representations based on the accepted definition of a plurality of tuned channels.

[0004] The disadvantage of the known solution is the lack of the possibility of automated verification of the consent to the transfer of data about the user, as well as the possibility of obtaining consent to the transfer of data from the user in the absence of said consent.

ESSENCE OF THE TECHNICAL SOLUTION

[0005] The technical problem or technical challenge posed in this technical solution is to create a new efficient, simple and reliable solution for providing user data. [0006] The technical result achieved in solving the above technical problem or technical problem is the expansion of functionality by automatically checking the user's consent to the transfer of at least one parameter characterizing the user's interest in relation to the service requested by him. [0007] The specified technical result is achieved through the implementation of a method for providing user data to a service provision device, comprising the steps of:

- receive through the service providing device from the user's device a request to provide at least one service;

- redirecting the user's device to the data management device for user authentication;

- determine by means of the data management device the presence of the user's consent to the transmission of at least one parameter characterizing the user's interest in relation to the service requested by him;

- transmitting to the service providing device at least one parameter characterizing the interest of the user in relation to the service requested by him;

providing the user of the user's device in response to said request with at least one service personalized on the basis of at least one parameter characterizing the user's interest in the requested service. [0008] In one of the particular examples of the implementation of the method, the user is authenticated through a single user account.

[0009] In another particular embodiment, the method further 5 comprises determining, by means of the data manager, the ability of the service providing device to provide the service requested by the user.

[0010] In another particular embodiment of the method, the transmission to the service provider of the said at least one parameter u is based on an authentication code allowing data transmission to the service provider.

[0011] In another particular embodiment, the method further comprises obtaining the user's consent by means of the data manager to transmit at least one 15 parameter characterizing the user's interest in the service requested by the user to the service providing device.

[0012] In another preferred embodiment of the claimed solution, a data processing system is provided, comprising at least one computing device and at least one memory 20 containing machine-readable instructions that, when executed by at least one computing device, perform the above method.

BRIEF DESCRIPTION OF THE DRAWINGS 25

[0013] The features and advantages of the present technical solution will become apparent from the following detailed description of the technical solution and the accompanying drawings, in which:

[0014] In FIG. 1 is a diagram of a data processing system 30 [0015] FIG. 2 is an example of a general view of a computing device.

IMPLEMENTATION OF THE TECHNICAL SOLUTION

[0016] The concepts and terms necessary for understanding this technical solution will be described below. [0017] In this technical solution, the system means, including a computer system, a computer (electronic computer), CNC (numerical control), PLC (programmable logic controller), computerized control systems and any other devices capable of performing a given , a well-defined sequence of operations (actions, instructions).

[0018] A command processing device is an electronic unit, a computing device, or an integrated circuit (microprocessor) that executes machine instructions (programs).

[0019] The command processor reads and executes machine instructions (programs) from one or more data storage devices. The role of a storage device can be, but not limited to, hard drives (HDD), flash memory, ROM (read only memory), solid state drives (SSD), optical drives.

[0020] A program is a sequence of instructions intended to be executed by a computer control device or command processing device.

[0021] According to the diagram shown in FIG. 1, the data processing system comprises: at least one user device 10; at least one service device 20; and a user data management device 100 .

[0022] User device 10 may be a laptop or desktop computer, telephone, smartphone, tablet, or other computing device equipped with wired and/or wireless communication means for communicating with at least one service device 20 and control device 100 user data.

[0023] The service providing device 20 may be implemented based on at least one server configured to provide at least a service or service information to at least one user. The service can be a food delivery service, a travel service, a service for providing video and / or audio content, etc.

[0024] The user data management device 100 may be based on at least one computing device and comprise: an authentication module 101, a consent check module 102, a data transmission module 103, and a consent module 104. These modules can be implemented on the basis of the hardware of the device 100, configured in the software part in such a way as to perform the functions assigned to them below.

[0025] Accordingly, the user through the user device 10 can send a request to provide at least one service or information about at least one service to the service device 20 . For example, the user's device 10 may be equipped with at least one application through which the user can select the service of interest to him, or representing a browser through which the user can go to a specialized site and select at least one service known from the prior art. The service that can be requested may be a new service that the user wishes to subscribe to, or a service that is already registered to the user and within which, for example, the user wishes to receive information, such as audio and/or video content.

[0026] Before sending a request for the provision of at least one service to the service providing device 20 or after receiving it by said device 20 by methods known in the art, the user may be prompted to go through a user authentication process in the service providing device 20. The authentication process can be initiated both by the previously mentioned application, and passed by the user on a site, for example, a service provider, and the user can be prompted to authenticate in the service provider device 20 using a single user account. The process of creating a single user account is widely known in the art and will not be described in more detail in the present description.

[0027] When a user selects an authentication process through a single user account, it is redirected by the service providing device 20 to the authentication module 101 of the data management device 100, which requests the device 10 for authentication data. Authentication data may be requested, for example, by displaying a web page to the user, and user authentication can be performed using the username and password entered by the user, QR code data or Push notification.

[0028] Upon successful completion of the authentication process, the authentication module 101 calls the consent checking module 102 to check whether the user has consented to transmit at least one parameter indicative of the user's interest in the requested service. For example, for a food delivery service, a user interest parameter might indicate that the user is a vegetarian, prefers Japanese food, or frequents premium restaurants. Service data and parameters characterizing the user's interest can be stored in memory by the device 100 developer or entered by the user when creating a single account and transmitted in the form of tags - named tags or descriptors. [0029] Verification of the user's consent to the transmission of at least one parameter by the mentioned module 102 can be carried out, for example, by generating and sending a request for data about the service requested by the user to the device 20 for providing services, as well as identification data to determine the ability of the device 20 to provide this service. For example, the identifier of the contract and/or device 20 can be used as said identification data, on the basis of which the ability of the device 20 to provide a service is determined.

[0030] Accordingly, upon receiving, in response to a directed request from the device 20, data about the service and the mentioned identification data, the consent checking module 102 determines based on them the ability of the device 20 to provide the service requested by the user, for example, by accessing the database, which mentioned the module 102 may be equipped with and pre-populated with identification data, in particular the identifiers of the contracts and/or devices 20, as well as their corresponding service identifiers, which indicate the ability of the device 20 to provide these services.

[0031] After the consent checking module 102 has determined the ability of the device 20 to provide the service requested by the user, said module 102 checks for the user's consent to transmit at least one parameter characterizing the user's interest in regarding the service they requested. Information about the consent to the transmission of at least one parameter may be pre-populated in the database of the module 102 by the developer.

[0032] If the module 102 found the user's consent to transmit at least one parameter, then the mentioned module 102 generates a user consent notification, which is sent to the authentication module 101. Upon receipt of the consent notification, the module 101 generates an authentication code allowing data transmission to the service providing device 20, which is forwarded to the service providing device 20 . Also, the module 101 generates a security token and sends it together with the user ID and the service ID to the data transmission module 103 .

[0033] Upon receipt of the authentication code, said device 20 contacts the communication module 103 to obtain a security token. Communication between device 20 and module 103 may be via an application programming interface (API). Accordingly, the device 20 sends an authentication code to the module 103, which authenticates the device 20 by comparing the authentication code sent by it and the authentication code generated for the device 20 by said module 101, and in case of successful authentication, the module 103 sends a security token to the device 20.

[0034] Also, the module 103 accesses the module 102 and, based on the user and service identifiers, extracts information about at least one parameter indicative of the user's interest in the requested service and sends it to the service provider 20 . When receiving information about the at least one parameter, the device 20 can provide the user of the device 10 in response to a previously sent request with at least one service or information about the requested service, personalized based on at least one parameter characterizing the user's interest in relation to the requested service. services. For example, if a food delivery service has been requested by a user and the user's interest parameter indicates that the user is a vegetarian, a menu for vegetarians may be presented to the user as information about the requested service. [0035] If the module 102 determines the lack of user consent to transmit at least one parameter, the said module 102 generates a notification of the lack of user consent, which is also sent to the authentication module 101. Upon receipt of this notification, the module 101 redirects the user to the consent module 104 by methods known from the prior art, and also transmits the service identifier to the said module 104 .

[0036] Based on the service identifier, module 104 generates data for visualizing to the user consent to the transmission of at least one parameter characterizing the user's interest in the service requested by him. The service identifiers and their corresponding data for visualizing the user's consent to the transmission of parameters can be pre-set by the developer in the memory of the module 104. The generated data for visualizing the user's consent to the transmission of at least one parameter is then sent to the user's device 10 for their output to the information display means, for example, in the form of a special form containing the terms of consent, information about the requested service, about the device 20 for providing services, the mentioned parameter, etc.

[0037] Accordingly, the user of the device 20 may provide his consent to the transmission of at least one parameter, or refuse to provide it, through the input means of the user device 10. If the user refuses to consent to the transmission of at least one parameter, for example, by entering an appropriate command using the device 10, then the device 10 sends a consent refusal notification to the consent module 104, after which the data management device 100 ends its work and parameter data characterizing the user's interest in the service requested by him is not transmitted to the service providing device 20, and the service is provided to the user by said device without personalization.

[0038] If the user confirms his consent to the transmission of at least one parameter, for example, by signing the submitted form with an electronic signature, then the user device 10 sends information about the presence of said consent to the consent module 104, which stores the information about the presence of consent in the module 102 checks consent and redirects the user to the authorization module 101 . Accordingly, the consent checking module 102 then generates a user consent notification, which is sent to the authentication module 101, after which information about at least one parameter is sent to the service providing device 20 in the manner described above.

[0039] Thus, it is possible to automatically check whether the user consents to the transmission of at least one parameter characterizing the user's interest in relation to the service requested by him. In addition, the presented solution provides the possibility of automatically obtaining the mentioned consent from the user in case of its absence and reliable transmission of the mentioned parameter from the data management device to the service providing device.

[0040] In general terms (see Fig. 2), the computing device (200) contains one or more processors (201), memory means, such as RAM (202) and ROM (203), and input / output (204).

[0041] The processor (201) (or multiple processors, multi-core processor, etc.) may be selected from a range of devices currently widely used, for example, manufacturers such as: Intel™, AMD™, Apple™, Samsung Exynos ™, MediaTEK™, Qualcomm Snapdragon™, etc. Under the processor or one of the processors used in the system (200), it is also necessary to take into account the graphics processor, for example, NVIDIA GPU with a CUDA-compatible software model, or Graphcore, the type of which is also suitable for full or partial execution of the method, and can also be used to training and application of machine learning models in various information systems.

[0042] RAM (202) is a random access memory and is designed to store machine-readable instructions executable by the processor (201) to perform the necessary data logical processing operations. The RAM (202) typically contains the executable instructions of the operating system and associated software components (applications, program modules, etc.). In this case, the RAM (202) may be the available memory of the graphics card or graphics processor. [0043] A ROM (203) is one or more persistent storage devices such as a hard disk drive (HDD), a solid state drive (SSD), flash memory (EEPROM, NAND, etc.), optical storage media ( CD-R/RW, DVD-R/RW, BlueRay Disc, MD), etc.

[0044] Various types of I/O interfaces (204) are used to organize the operation of device components (200) and organize the operation of external connected devices. The choice of appropriate interfaces depends on the particular design of the computing device, which can be, but not limited to: PCI, AGP, PS/2, IrDa, FireWire, LPT, COM, SATA, IDE, Lightning, USB (2.0, 3.0, 3.1, micro, mini, type C), TRS/Audio jack (2.5, 3.5, 6.35), HDMI, DVI, VGA, Display Port, RJ45, RS232, etc.

[0045] To ensure user interaction with the device (200), various means (205) of I/O information are used, for example, a keyboard, a display (monitor), a touch display, a touchpad, a joystick, a mouse, a light pen, a stylus, a touch panel, trackball, speakers, microphone, augmented reality tools, optical sensors, tablet, indicator lights, projector, camera, biometric identification tools (retina scanner, fingerprint scanner, voice recognition module), etc.

[0046] The network communication means (206) provides data transmission via an internal or external computer network, for example, an Intranet, the Internet, a LAN, and the like. As one or more means (206) can be used, but not limited to: Ethernet card, GSM modem, GPRS modem, LTE modem, 5G modem, satellite communication module, NFC module, Bluetooth and / or BLE module, Wi-Fi module and others

[0047] The specific choice of elements of the device (200) for the implementation of various software and hardware architectural solutions may vary while maintaining the required functionality provided.

[0048] Modifications and improvements to the above described embodiments of the present technical solution will be clear to specialists in this field of technology. The foregoing description is provided by way of example only and is not intended to be limiting in any way. Thus, the scope of this technical solution is limited only by the scope of the attached claims.

Claims

Claim.

1. A method for providing user data to a service provision device, comprising the steps of:

providing the user of the user's device in response to said request with at least one service personalized on the basis of at least one parameter characterizing the user's interest in the requested service.

2. The method according to claim 1, characterized in that the user is authenticated through a single user account.

3. The method according to claim. 1, characterized in that it further comprises determining the ability of the service providing device to provide the service requested by the user by means of the data management device.

4. The method according to claim 1, characterized in that the transmission to the service provider of the said at least one parameter is based on an authentication code that allows data to be transmitted to the service provider.

5. The method according to claim. 1, characterized in that it further comprises the stage at which, by means of the data management device, the user's consent is obtained to transmit at least one parameter characterizing the user's interest in relation to the service requested by him, to the service providing device.

6. A data processing system comprising at least one computing device and at least one memory containing machine-readable instructions that, when executed by at least one computing device, perform the method according to any one of paragraphs. 1-5.