WO2022234314A1

WO2022234314A1 - Business media with smart secretary, call center and assistant system

Info

Publication number: WO2022234314A1
Application number: PCT/IB2021/053657
Authority: WO
Inventors: Vahid MOHAMMADI KHOSHBAKHT; Amir mohammad BALAZADE BERENJIAN
Original assignee: Mohammadi Khoshbakht Vahid; Balazade Berenjian Amir Mohammad
Priority date: 2021-05-01
Filing date: 2021-05-01
Publication date: 2022-11-10

Abstract

This invention is a free intelligent system for managing all kinds of requests and responding to them, which is designed in such a way that users can take advantage of its features to make all kinds of requests: 1- Instant call 2- Scheduled call 3- Call Scheduled 4- Fax 5- Smart reminder of events 6- Find communication information All centers, places, governmental, private and public organizations 7- Schedule fax registration and the possibility of using each of the features is possible separately and in combination.by creating a user account, which can be done by using SMS, phone call or voice message recording, email, system-specific application with the help of authentication secure Google ID or SMS authentication. this is a software system that can provide services to the user on the following five platforms: 1- Text message 2- Phone message 3- Application 4- Google Calendar 5- Email

Description

Business Media with smart secretary, call center and assistant system

This invention is a free intelligent system for managing all kinds of requests and responding to them, which is designed in such a way that users can take advantage of its features to make all kinds of requests: 1- Instant call 2- Scheduled call 3- Call Scheduled 4- Fax 5- Smart reminder of events 6- Find communication information (phone, address, etc.) All centers, places, governmental, private and public organizations 7- Schedule fax registration and the possibility of using each of the features is possible separately and in combination.by creating a user account, it can be done intelligently by receiving the first request, which can be done by using SMS, phone call or voice message recording, email, system-specific application with the help of authentication secure Google ID or SMS authentication. this is a software system that can provide services to the user on the following five platforms: 1- Text message 2- Phone message 3- Application 4- Google Calendar 5- Email

Electric digital data processing (G06F) - Arrangements for software engineering (G06F 8/00)

Call reminder

United States Patent Application 20040018830

The invention relates to a reminder functionality in respect to a call that should be established. An object of the invention is to provide a new and improved approach for assisting the user of a phone, especially of a mobile phone in reminding him that a certain number or a certain person should be called. The invention proposes to remind for a certain call which should be established, by activating a reminder functionality for indicating in advance at a phone means, especially a mobile phone, from which said call should be established, that said call should be established.

A program invention is just a reminder that a person should make a call, while the invention is a software slave designed as a system and the user can use it for a variety of requests, whether instant call or scheduled call or a scheduled call that includes multiple calls to different destinations.

Reminder handling

United States Patent 8594641

Each reminder is associated with an event being the start of a particular application, or an event being an identifier in a software application becoming a preset value. For example, a reminder may be entered to thank a friend or family member for a birthday card the next time that a call handler application is commenced and it is determined that a call is being made to or received from that person. The phone operates to detect an application start event, following which it is determined whether a parameter associated with the reminder matches a parameter associated with the application (for example, the outgoing phone number, or CLI), and announces the reminder as appropriate. In this way, enhanced functionality is provided with the phone, since it is possible to set a reminder to be associated with an event other than the reaching of a particular time and date.

Invention is a program for reminders, occasions, special days of friends or family members or essential calls, while the invention is a software that is designed as a system and reminders can only be one of the user requests and the user this system can have many different requests, such as making instant calls, making scheduled calls, scheduled calls, sending faxes, and so on.

United States Patent 8798249

In an embodiment, components of a communication system can operate to generate, maintain, and implement reminders associated with communications and other events. A reminder can be automatically generated and scheduled for one or more users of the communication system when a user is unavailable or unable to take a call. Reminders can be generated to include information which can be used to establish a communication event for a subsequent communication associated with each reminder.

The invention is designed in such a way that when a user is unavailable or unable to make a call, a reminder can be automatically generated and scheduled for one or more users of the communication system. Reminders can contain information that can be used to create a communication event for subsequent communications related to each reminder, while in my invention, which is designed as a system, the user can have many different requests from this system, such as Establishing instant calls, making scheduled calls, scheduled calls, sending faxes, etc.

Electronic device and method for call back notification service

United States Patent 10848615

The electronic device includes a communication interface such as a transceiver, a display, a processor electrically connected to the communication interface and the display, and a memory electrically connected to the processor, wherein the memory stores instructions for controlling, when executed, the processor to transmit a reception reject message to a caller device through the communication interface in response to an incoming call received from the caller device, to create a call back reminder linked to caller identification information of the caller device when the reception reject message contains context of a call back intention, and to output a notification of the created call back reminder

The above invention is an electronic device designed to generate a callback reminder connected to the caller ID when the acceptance rejection message contains the contact text, while the servant's invention is a software-designed system. The user can make requests from this system. It has many different features, such as making instant calls, making scheduled calls, scheduled calls, sending faxes, and so on.

Conditional reminders for conveyed electronic messages

United States Patent 7895277

The present invention discloses a solution for providing conditional reminders for electronic messages. The solution can identify an electronic message conveyed from a sender to a recipient, wherein the electronic message is an email message or text exchange message. A software program can determine a response time and a response condition for the electronic message. When the response time expires and when the response condition is unsatisfied, a software program can present a reminder to the sender and/or the recipient, where the reminder indicates that a response is due. When a software program detects a recipient action that satisfies the response condition before the response time expires, no reminder will be presented to either the sender or the recipient.

An invention is a software program that can determine the response time and response conditions for an electronic message. When the answer time expires and the answer conditions are inadequate, a software program can provide a reminder to the sender or receiver, indicating as a reminder that the call has been answered while The invention of a system is designed as software. The user of this system can have many different requests, such as making instant calls, making scheduled calls, scheduled calls, faxes sent, and so on.

Mobile secretary cloud application

United States Patent Application 20200279228

The invention provides a method, system, and a software program product for assisting a user and/or managing tasks of the user, by a mobile secretary cloud application configured to operate in a mobile client device and cloud server network. The mobile secretary cloud application reads data from another software application and operates at least one of another application and a third application based on the read data. Further, Artificial intelligence is utilized by the mobile secretary cloud application for operating another application and the third application

The above invention provides a method and system of software application to assist the user to manage user tasks by a mobile secretary program configured to work on a mobile client device and server network, while the servant invention of a system software designed, the user can have many different requests from this system, such as making instant calls, making scheduled calls, scheduled calls, sending faxes, and so on.

A context-aware virtual secretary in a smart office environment

We present a context-aware Virtual Secretary designed to facilitate more socially appropriate communication at the workplace. This service aims towards understanding a person's activity in smart offices, and passes on important contextual information to callers and visitors in order to facilitate more informed human decisions about how and when to initiate contact. We have deployed this Virtual Secretary in the office of a senior researcher, mediating all his actual phone calls and in-person meetings for several weeks. With the Virtual Secretary active, the number of inappropriate workplace interruptions could be significantly reduced.

In the above article, a program has been designed that the purpose of this service is to understand the activity of the person in smart offices and provides important textual information to callers and visitors to facilitate more informed decisions about how and when to make a call. We have deployed this virtual secretary in the office of a senior researcher, who plans and reminds him through telephone calls and face-to-face meetings for several weeks, while the software was invented by the user, the user of This system can have many different requests, such as making instant calls, making scheduled calls, scheduled calls, sending faxes, and so on.

In today's busy world, it is common for anyone to forget their work or work schedule, especially this forgetfulness’s in today's busy world can cause many problems, this invention is a comprehensive system that is completely it is intelligently designed to be used by users and users can easily communicate with this system and benefit from its features and easily manage their requests by installing software. How to use it is that the user will be able to use its services by sending their request through any of the communication platforms of my secretary's smart system. After the first request, the user account is created intelligently and benefits from the available benefits and facilities.

The type of user requests is intelligently and automatically detected and categorized by the core of the system, and also the user can log in to his account in the web version or mobile software, visually view all his past, present and future requests and manage and also the user can enjoy the benefits of real-time connection and synchronization with both Google Calendar. Requests in the system with categories of contacts, fax, email, SMS instantly, scheduled and scheduled, finding contact information (phone, address, etc.) of all centers, places, public and private organizations and the general world as well as record reminders of various events are provided. If the user request is a reminder that all recorded reminders and reminders time in the application, system kernel and Google Calendar will be controlled, and finally a detailed report of the processes performed through the system will be sent to the user.

In today's busy world, it is common for anyone to forget work or action. This may happen over and over again, but temporary forgetfulness and negligence can occur for any reason, and the presence of these forgetfulness’s in the world of work can cause many problems. The existence of some problems contributes to this forgetfulness’s. That is, when you are suffering from a mental health problem, it is very difficult to focus on what is happening at work, and this makes it almost impossible to recall events. According to researchers, depression may affect the deformation of certain parts of the brain.

Doing different things at the same time, waking up late to do work, not exercising and not eating proper foods can be factors for forgetting daily tasks.

Research shows that depression can be linked to changes in the size and function of parts of the brain that deal with skills such as memory, thinking speed, attention and concentration, as well as the ability to solve problems. Stress causes you to focus when you have to remember something. This is why when you are told a number and you want to call it, you forget it immediately, even before you take the phone out of your pocket and dial.

According to researchers, people with anxiety can hardly have a comfortable conversation because they are constantly reviewing issues of concern. Scientists also believe that stress can have significant effects on the mind. Assuming long-term exposure of the mind to hormones released during periods of stress can have many effects. Even daily problems in managing family expenses and work worries, etc. can damage people's mental abilities. Any disease such as diabetes, high blood pressure or high blood cholesterol that affects the blood flow to the brain can cause blockage of the mind. Thyroid problems, liver problems, kidney problems or even simple urinary tract infections can lead to mental disorders. As you age, your skin may show signs of burnout as your skin wrinkles and your joints ache. This forgetfulness’s can have a negative impact on people's work in the long run.

The purpose of this invention is to design a comprehensive system that intelligently responds to users' requests according to the input information it receives from them, and these requests have different types for those who forget their work and personal plans during the day. And need to be reminded or people with a busy schedule need a secretary to do their communication work will be very useful using this system can do all their programs on time and even all the calls to manage their own. Using this software, the number of inappropriate workplace interruptions can be significantly reduced.

Solution of problem

This invention is a free intelligent system for managing all kinds of requests and responding to them, which is designed in such a way that users can take advantage of its features to make all kinds of requests in the form of 1- instant call 2- scheduled call 3- scheduled call 4- Fax 5- Smart reminder of events 6- Find communication information (phone, address, etc.) of all centers, places, governmental, private and public organizations 7- Register scheduled fax and the possibility of using any of capabilities are possible separately and in combination.

Creating an account, which is completely optional, can be done intelligently by receiving the first request, which can be done using SMS, phone call or voice message recording, e-mail, my private secretary system application with the help of Google secure authentication or SMS authentication. At this stage, there is a security tunnel that, after encrypting any type of information transferred between the source and destination and preventing various types of security attacks, including DDOS, etc., responds to the user's request by preserving the above items.

The type of request will be notified to the user under notification, email and SMS. The user may need several types of requests and have submitted several requests at the same time. In fact, the user can expect several types if he has requested an instant call, email and fax and wants each of them. The mentioned destination can be done immediately that the desired destination can be the contact number, email, fax number or name (person, centers, places, governmental, private and public organizations) as well as the ability to fulfill the user's expectations after identifying and dialing the case is a comment. Other types of requests can be calls, emails, faxes, reminders of various types of events in a scheduled manner so that the user can receive a response to any of their requests at a predetermined time. The system intelligently plans this request and responds to it at the user's desired time.

Another type of request can be a scheduled call in which the user wants to call the doctor's office at a specific time and send a fax to a specific company at the same time and send an email to an organization at another time and receive a fax response at the same time. The system detects that it makes these requests on time. Another type of request can be as a reminder that the user wants to be notified of a certain event at a specific time on a specified date, and these notifications can be notified by message, Google calendar or email or any other communication platform. Finally, a complete report of the process of receiving, processing and responding to the request is sent to the user by the system, and through this, the programs of organized people are performed at a specific time without delay and completely accurate, and the possibility of forgetting things is eliminated, this system actually acts as a smart secretary.

This software system can provide services to the user on the following five platforms:

Text message 2- Phone call 3- Application 4- Google Calendar 5- Email

How to use the system is that the user's request is first intelligently checked and if it is not authorized, it is notified and if the user's request is allowed, the message of registration and processing of the request is informed. In the next step, the type of user request will be intelligently recognized by the system and will be categorized into categories 1 - Call 2 - Fax 3 - Email 4 - Event Reminder. If the user request is a reminder; The reminders recorded and their time in the application or Google Calendar and the core of the system will be controlled simultaneously and in real time. If the call request is immediate, the call to the desired destination will be made. If there is a fax request, the relevant fax will be sent to the fax department. If the user request is scheduled, the call to the destination will be made at the desired time, and if the call request is scheduled, multiple calls will be made to different destinations. The message form is sent to the user and he is asked to repeat the request up to a certain limit and with a certain time interval. At the end, any process in the system to respond to the request, is provided in the form of a complete report to the user to inform the user from zero to one hundred requests that can determine the next step related to the previous request, if necessary or submit a new request.

Advantage effects of invention

This software is a comprehensive system that can be used in different ways.

This software can be used through text message, phone call, application, Google Calendar.

This system actually acts as a smart secretary and is given to the system by specifying requests by the user, and these expectations are met in a timely manner.

By entering the user input information, there is a security filter that prevents robotic attacks, etc., and by rejecting this filter, an alarm will be sent to the user under notification or SMS.

Types of requests in the form of 1- Instant call 2- Scheduled call 3- Scheduled call 4- Fax 5- Smart reminder of events 6- Find communication information (phone, address, etc.) of all centers, places, organizations Government, Private and Public 7- Scheduled Fax

Finally, an accurate report of all requests will be sent to the user. To inform the user from zero to one hundred of his requests so that he can determine the next step related to the previous request or register a new request if necessary.

Even if you need to contact Dara or a specific company, finding the number of that company or office is the responsibility of the system.

This software can be installed on all phones and computers and even used through Google Calendar.

: flowchart of application

: flowchart of contact by the user

: This software system can provide services to the user on the following five platforms:

Text message 2- Phone call 3- Application 4- Google Calendar 5- Email

The method of using the system is that the user's request is first intelligently checked and if it is not authorized, he is informed and if the user's request is allowed, the message of registration and processing of the request is informed. In the next step, the type of user request will be intelligently detected by the system and will be categorized into categories 1 - Call 2 - Fax 3 - Email 4 - Event Reminder. If the user request is a reminder; The reminders recorded and their time in the application or Google Calendar and the core of the system will be controlled simultaneously and in real time.

: If the call request is immediate, the call to the desired destination will be made. If there is a fax request, the relevant fax will be sent to the fax department. If the user request is scheduled, the call to the destination will be made at the desired time, and if the call request is scheduled, multiple calls will be made to different destinations. The message form is sent to the user and he is asked to repeat the request up to a certain limit and with a specific time interval? At the end, any process and process in the system to respond to the request is provided in the form of a complete report to the user to inform the user from zero to one hundred of his request that he can determine the next step related to the previous request and or submit a new request.

Examples

To use this software, first install this program on your phone or computer system and even link through Google Calendar, and then by creating an account in this system, you can use all its requests and features.

This software, which is designed as a system, can be used in planning office work and even personal work planning, especially for people who have many work and personal plans or mental conflicts, which sometimes may include a number of programs, forget their essential meetings or calls, and some of their work may be delayed and difficult.

Claims

What is claimed:
Intelligent system for managing all types of requests and responding to them, which has the following features: Synchronizing Mobile App and WebApp, Ability to purchase and add Vendor list to the contact list, Ability to fully manage Vendor list and audience.

According to claim 1, the possibility of making scheduled calls on telecommunication and IP platforms, the possibility of establishing scheduled voice conferencing on telecommunication and IP platforms, the possibility of establishing voice conferencing at the appointed time in the future on telecommunication and IP platforms, the possibility of establishing Voice call at the appointed time in the future on telecommunication and IP platforms, possibility of registering future calls on telecommunication and IP platforms via SMS, possibility of registering future calls on telecommunication and IP platforms via App, possibility of registering Future calls on telecommunication and IP platforms via voice command, IP phone synchronization with landline and CRM.

According to claim 1, the possibility of advanced search in App and Web based on Big Data and display the results separately for current calls, individuals and companies simultaneously, the possibility of adding a new incoming call to the current call or voice calls, the possibility of adding a new incoming call to current video call or calls, the possibility of registering business and contact information and products.

According to claim 1, for businesses, the possibility of registering presence (entry and exit) through the App or Web, the possibility of viewing all company personnel on the map and intelligent tracking, the possibility of defining groups, subgroups indefinitely for business , the possibility of assigning an internal number for each person and business personnel, the possibility of adding a group of personnel, the possibility of determining WL and BL for individuals or personnel or members of the business.

According to claim 1, the ability to synchronize with other calendars and similar software, the ability to add a name or number or edit a personal phone book via SMS, the ability to leave a call queue in contact with other call centers intelligently and do not occupy the line for the parties.

According to claim 1, the use of artificial intelligence to optimize search and call request, the possibility of making an undetectable secure call by combining city and IP lines, money transfer or credit between members and audiences, intelligent collection of business information of the world by artificial intelligence and communication with other services and products of companies through APIs and service to subscribers based on the received request via SMS - MMS - APP – API.

According to claim 1, detailed reporting of all active features, the ability to share selective information from the Business Card and user profile, the ability to select the type of incoming call based on voice, video or text, the possibility of in-app chat, the ability to register requests via chat with Smart Secretary, Ability to name and customize Smart Secretary, Ability to merge or synchronize multiple accounts or multiple BC, Ability to set custom defaults for all features, Ability to record event and Reminder via SMS and App and sync with Google Calendar.