WO2022097172A1

WO2022097172A1 - Method and system for virtual assistant for mobile communication users

Info

Publication number: WO2022097172A1
Application number: PCT/IN2021/051051
Authority: WO
Inventors: Lakshminarasimha Gundappa Bharadwaj; Sharada Lakshminarasimha BHARADWAJ
Original assignee: Lakshminarasimha Gundappa Bharadwaj; Bharadwaj Sharada Lakshminarasimha
Priority date: 2020-11-05
Filing date: 2021-11-05
Publication date: 2022-05-12

Abstract

The present subject matter refers to a method and a system for automatically transmitting a voice/text message to a caller (106) due to unavailability of a user (102) to receive incoming request via the user of a callee electronic device (104). The method comprises receiving an incoming request from a calling electronic device (108). Then, the method comprises determining a type of call receiving mode and a type of mobile condition parameters, upon receiving the incoming request from the calling electronic device and automatically transmitting a customized or default voice/text message, to the calling electronic device (108) based on a set customized or default voice/text message for the calling electronic device (108) and the result of the determination.

Description

METHOD AND SYSTEM FOR VIRTUAL ASSISTANT FOR MOBILE

COMMUNICATION USERS

FIELD OF THE INVENTION

001 The present disclosure relates to mobile communication and, more particularly to, systems and methods for providing a virtual assistant to respond to a call/notification request during a user’s unavailability.

BACKGROUND

002 In recent times, mobile electronic devices like smartphones have been an integral part of our lifestyle which facilitate users to use mobile communication (i.e., voice calls and short messaging services (SMS)) as a primary and widespread mode of communication. Also, the use of mobile communication is considered to be the most important development facilitating and aiding economic growth. Further, due to lower pricing involved in the mobile communication, there is a significant increase in subscribers or the users opting for the mobile communication. As the number of subscribers have increased, and prices of services become reasonable and accessible, the voice calls and messaging services have also increased proportionately.

003 Most of the businesses, commerce, and dealings have been dependent on mobile communication systems, due to its fast-processing technology. However, the mobile communication faces issues due to factors like lack of signal strength in certain areas, and in such scenarios the mobile electronic device fails to connect or maintain a connection. Additionally, due to problems in the mobile electronic device based on mobile condition parameters like (e.g., low battery, a non-functional user mobile electronic device, a poor network coverage (i.e., any kind of impairment in a communication channel), a busy SIM status of one or more SIM in the mobile electronic device, No-Contact list caller, user mobile electronic device approaches no-phone zone), there may be a failure in establishing the connection. Further, the connection may be temporarily made unavailable based on user selection of one or more features offered by mobile service providers. In such cases, there is no way for the user of the user mobile electronic device (also refereed as callee electronic device or user electronic device or electronic device) to selectively decide a list of contacts that the user wants to allow when the user is unavailable based on user selection of one or more features offered by mobile service providers. Moreover, there is no way to respond in a custom manner to calling parties not allowed to call when the connection is made temporarily unavailable based on user selection of one or more features offered by mobile service providers, as the methods and systems for responding are still quite limited to traditional methods, configurations and setups.

004 Thus, there is a need for a solution that overcomes the above deficiencies.

SUMMARY

005 This summary is provided to introduce a selection of concepts, in a simplified format, that are further described in the detailed description of the invention. This summary is neither intended to identify key or essential inventive concepts of the invention and nor is it intended for determining the scope of the invention.

006 In an implementation, the present subject matter refers to a method and a system for automatically transmitting a voice/text message to a caller (106) due to the unavailability of a user (102) to receive an incoming request via the user of a callee electronic device (104). The method comprises receiving an incoming request from a calling electronic device (108). Then, the method comprises determining a type of call receiving mode and a type of mobile condition parameters, upon receiving the incoming request from the calling electronic device (108). The method further comprises restricting the reception of the incoming request based on a result of the determination and automatically transmitting a customized or default voice/text message, to the calling electronic device (108) based on a set customized or default voice/text message for the calling electronic device (108) and the result of the determination.

007 To further clarify the advantages and features of the disclosure, a more particular description of the invention will be rendered by reference to specific embodiments thereof, which is illustrated in the appended drawings. It is appreciated that these drawings depict only typical embodiments of the invention and are therefore not to be considered limiting of its scope. The invention will be described and explained with additional specificity and detail with the accompanying drawings.

BRIEF DESCRIPTION OF THE DRAWINGS 008 These and other features, aspects, and advantages of the disclosure will become better understood when the following detailed description is read with reference to the accompanying drawings in which like characters represent like parts throughout the drawings, wherein:

009 Fig. 1 illustrates an environment for monitoring mobile communication and other notifications via the application (110) on the callee electronic device (104) during DND mode, in accordance with an embodiment of the disclosure;

0010 Fig. 2 illustrates a simplified block diagram of a server system used for managing the mobile communication and other notifications via the application (110) on the callee electronic device (104), in accordance an embodiment of the disclosure;

0011 Fig. 3 illustrates a simplified block diagram of a system to automatically transmit a voice/text message to a caller (106) when the callee electronic device (104) is unavailable, in accordance with an embodiment of the present disclosure;

0012 Fig. 4 illustrates a flow diagram of a method for automatically transmitting a voice/text message to a caller (106) due to the unavailability of a user to receive an incoming request via a callee electronic device (104), in accordance with an embodiment of the present disclosure;

0013 Fig. 5 illustrates an exemplary representation of a user interface (UI) (500) displayed to a user (102) on the application (110), in accordance with an embodiment of the present disclosure;

0014 Fig. 6 illustrates an exemplary representation of the UI (600) depicting the options associated with the calls on the application (110), in accordance with an embodiment of the present disclosure;

0015 Figure 7a illustrates an exemplary representation of the UI (700a) depicting the options associated with managing callers list of calls and list of messages received for the user (102) during the unavailability of the user to take the call/message, according to an embodiment of the present disclosure; 0016 Figure 7b illustrates an exemplary representation of the UI (700b) depicting the options associated with the exceptional calls and notifications allowed during the unavailability mode, according to an embodiment of the present disclosure;

0017 Figure 8a illustrates an exemplary representation of UI (800a) depicting the options associated with managing notifications (802) associated with the callee electronic device (104) when the user is unavailable, according to an embodiment of the present disclosure;

0018 Figure 8b illustrates an exemplary representation of UI (800a) depicting the options associated with managing notifications associated with the callee electronic device (104) when the user is unavailable, according to an embodiment of the present disclosure;

0019 Figure 9 illustrates a simplified block diagram of an electronic device (900) capable of implementing various embodiments of the present disclosure according to an embodiment of the present disclosure.

0020 Further, skilled artisans will appreciate that elements in the drawings are illustrated for simplicity and may not have been necessarily been drawn to scale. For example, the flow charts illustrate the method in terms of the most prominent steps involved to help to improve understanding of aspects of the disclosure. Furthermore, in terms of the construction of the device, one or more components of the device may have been represented in the drawings by conventional symbols, and the drawings may show only those specific details that are pertinent to understanding the embodiments of the disclosure so as not to obscure the drawings with details that will be readily apparent to those of ordinary skill in the art having benefit of the description herein.

DETAILED DESCRIPTION OF FIGURES

0021 It should be understood at the outset that although illustrative implementations of the embodiments of the present disclosure are illustrated below, the present invention may be implemented using any number of techniques, whether currently known or in existence. The present disclosure should in no way be limited to the illustrative implementations, drawings, and techniques illustrated below, including the exemplary design and implementation illustrated and described herein, but may be modified within the scope of the appended claims along with their full scope of equivalents.

0022 The term “some” as used herein is defined as “none, or one, or more than one, or all.” Accordingly, the terms “none,” “one,” “more than one,” “more than one, but not all” or “all” would all fall under the definition of “some.” The term “some embodiments” may refer to no embodiments or to one embodiment or to several embodiments or to all embodiments. Accordingly, the term “some embodiments” is defined as meaning “no embodiment, or one embodiment, or more than one embodiment, or all embodiments.”

0023 Reference throughout this specification to “an aspect”, “another aspect” or similar language means that a particular feature, structure, or characteristic described in connection with the embodiment is included in at least one embodiment of the disclosure. Thus, appearances of the phrase “in an embodiment”, “in another embodiment” and similar language throughout this specification may, but do not necessarily, all refer to the same embodiment.

0024 The terminology and structure employed herein is for describing, teaching, and illuminating some embodiments and their specific features and elements and does not limit, restrict, or reduce the spirit and scope of the claims or their equivalents.

0025 More specifically, any terms used herein such as but not limited to “includes,” “comprises,” “has,” “consists,” and grammatical variants thereof do NOT specify an exact limitation or restriction and certainly do NOT exclude the possible addition of one or more features or elements, unless otherwise stated, and furthermore must NOT be taken to exclude the possible removal of one or more of the listed features and elements, unless otherwise stated with the limiting language “MUST comprise” or “NEEDS TO include.”

0026 Whether or not a certain feature or element was limited to being used only once, either way, it may still be referred to as “one or more features” or “one or more elements” or “at least one feature” or “at least one element.” Furthermore, the use of the terms “one or more” or “at least one” feature or element do NOT preclude there being none of that feature or element, unless otherwise specified by limiting language such as “there NEEDS to be one or more” or “one or more element is REQUIRED.” 0027 Unless otherwise defined, all terms, and especially any technical and/or scientific terms, used herein may be taken to have the same meaning as commonly understood by one having ordinary skill in the art.

0028 Embodiments of the present invention will be described below in detail with reference to the accompanying drawings.

0029 The present disclosure provides a method and a system that relates to mobile communication and more particularly to a method and a system for providing a virtual assistant to respond to a request i.e., call/notification request during the user (102) unavailability.

0030 According to an embodiment of the present disclosure, a method to send voice/text message to the calling party when a user (102) is unavailable to attend a call/notification is disclosed. As an example, the notification may be any text or messages received on a callee electronic i.e., the notification may be related to any applications from messaging services, application services, mail notification or application updates, and the like. The caller also referred as a calling party (106) sends a voice/ text message to the callee electronic device (104) using an electronic device also referred as caller electronic device (108).

0031 FIG. 1 illustrates an exemplary representation of an environment (100), in which at least some example embodiments of the present disclosure may be implemented. Although the environment (100) is presented in one arrangement, other embodiments may include the parts of the environment (100) (or other parts) arranged otherwise depending on, for example monitoring mobile communication and other notifications during a selected call receiving mode. The call receiving mode may be selected from any one of the modes i.e., ‘Unavailability mode’ or ‘Do Not Disturb (DND) mode’ or ‘Busy mode’ or ‘normal mode’ or ‘no-phone-zone mode’ through an application (110) also referred as virtual assistant/agent system (VAS) OR virtual assistant application based on the user (102) input. The user input is provided by at least one of a touch inputs, a voice command, by voice assistant devices. The environment (100) includes the user (102) associated with the callee electronic device (104). The callee electronic device (102) may be any of a mobile electronic device, for example, cellular phones, tablet computers, laptops, mobile computers, personal digital assistants (PDAs), mobile televisions, mobile digital assistants, or any combination of the aforementioned, and other types of communication or multimedia devices. The callee electronic device (104) may be equipped with an instance of an application, such as the application (110) installed therein. The user (102) is a subscriber who is a registered user of the application (110). The user (102) monitors the mobile communication and other notifications during the DND mode based on user inputs in the application (110). The environment (100) further includes a plurality of callers, such as a caller (106a), a caller (106b), and a caller (106c) associated with caller electronic devices (108), such as a caller electronic device (108a), a caller electronic device (108b) and a caller electronic device (108c). The caller electronic device (108) may be any of a mobile electronic device, for example, cellular phones, tablet computers, laptops, mobile computers, personal digital assistants (PDAs), mobile televisions, mobile digital assistants, or any combination of the aforementioned, and other types of communication or multimedia devices. The callers (106a), (106b), and (106c) are hereinafter collectively referred to as ‘the callers (106)’. The mobile communication (/'.<?., voice calls, and short messaging service (SMS)) may be enabled between the user (102) and the callers (106) by using the corresponding user devices (104), (108a), (108b), and (108c).

0032 According to an embodiment, the electronic device may be alternatively referred as a mobile device, a mobile phone, a user equipment, a callee electronic device, and a caller electronic device without deviating from the scope of the disclosure. Further, the callee electronic device is associated with the user who receives the call, and the caller electronic device is the device associated with the user who initiated the calls.

0033 Further, the environment (100) includes a server (112) also referred as “an application server”. The application (110) and its components may rest in the application server (112) and the callee electronic device (104). It may be noted that the application server (112) may be associated with a mobile service provider/service provider or may be implemented independently or may be associated with the callee electronic device. The mobile service provider may be a telephone exchange that includes a number of hardware and software components for providing circuit switched calling and mobility management, GSM or personal communications system (PCS) services to the callee electronic devices (104), and (108a-108c). The application server (112) may include one or more databases or one or more proxy databases, such as a database (114). The database (114) may be configured to store a contact list, a caller list, text messages, notifications, and the like received during the DND mode. 0034 The application server (112), the database (114), the user (102) associated with the callee electronic device (104), and the callers (106a- 106c) associated with the caller electronic devices (108a-108c) are communicably coupled with each other via a network (116). Various entities in the environment (100) may connect to the network (116) in accordance with various wired and wireless communication protocols, such as Transmission Control Protocol and Internet Protocol (TCP/IP), User Datagram Protocol (UDP), 2^nd Generation (2G), 3rd Generation (3G), 4^th Generation (4G), 5th Generation (5G) communication protocols, Long Term Evolution (LTE) communication protocols, or any combination thereof. The network (116) may include, without limitation, a local area network (LAN), a wide area network (WAN) (e.g., the Internet), a mobile network, a virtual network, and/or another suitable public and/or private network capable of supporting communication among two or more entities illustrated in FIG. 1, or any combination thereof.

0035 The environment (100) including the application server (112) is configured to perform one or more of the operations described herein. In general, the application server (112) is configured to manage the callers, such as the callers (106) and other notifications during the DND mode through the application (110) installed in the callee electronic device (104). The application server (112) may provide an instance of the application (110) upon receiving a request for downloading the application (110) from the callee electronic device (104). In one embodiment, the application (110) may be downloaded from application stores and service provider websites or from any other online website. In another embodiment, the application (110) may be factory installed in the callee electronic device and managed by the application server (112).

0036 The user (102) may provide user inputs in a user interface (UI) rendered by the application (110) on the callee electronic device (104) to activate any of the call receiving modes. The “unavailability mode” or “busy mode” or “DND mode” or “no-phone zone” may be collectively referred as “DND mode/unavailability mode” thought the disclosure without deviating from the scope of the disclosure. The various exemplary scenario related to the DND mode will be explained in detail below.

0037 In an exemplary scenario, the user’s callee electronic device may be unavailable due to various reasons. For example, the callee electronic device battery turns low, or the callee electronic device turns non-functional or gets destroyed, or the callee electronic device is in poor network coverage, or the callee electronic device has a busy SIM status for one or more SIM, or the caller is not a part of a contact list maintained by the callee electronic device or a database inside a server in communication with the callee electronic device, or the callee electronic device is in no-phone-zone.

0038 According to an embodiment of the present subject matter, the unavailability mode may also include a no-phone-zone mode, wherein the unavailability mode is automatically activated when the user approaches the no-phone-zone. As an example, the no-phone-zone is an area where the user (102) is not allowed to use his/her phone. The no-phone-zone area may be set by the user of the callee electronic device (104). All the functionalities associated with the unavailability mode are also provided to the user in no-phone-zone mode. The user (102) selects a call receiving mode from the various modes as disclosed above. As an example, when the user (102) selects normal mode all the call/notifications are allowed, whereas when the user (102) selects the unavailable mode only a selected list of contact also referred as “STAR CONTACT” or “STAR GROUP” of callers are allowed.

0039 FIG. 2 illustrates a simplified block diagram of a server system (200) used for managing the mobile communication (e.g., calls and text messages) and other notifications via the application (110) on the callee electronic device, in accordance with one embodiment of the present disclosure. Examples of the server system (200) include, but are not limited to, the application server (112) as shown in FIG. 1. The server system (200) includes a computer system (202) and a database (204). The computer system (202) includes at least one processor (206) for executing instructions, a memory (208), a communication interface (210), and a storage interface (214). The components of the server system (200) provided herein may not be exhaustive and that the server system (200) may include more or fewer components than that depicted in FIG. 2. Further, two or more components may be embodied in one single component, and/or one component may be configured using multiple sub-components to achieve the desired functionalities.

0040 According to an embodiment of the present subject matter, the processor (206) designated to perform the functionalities in the server can also be implemented in the callee electronic device to perform those functions in the callee electronic device itself in coordination with the application (110).

0041 In one embodiment, the database (204) may be integrated within the computer system (202) or may be communication with the computer system (202) and may be configured to store an instance of the application (110) and one or more components of the application (110). The one or more components of the application (110) may be but are not limited to information related to user profile, settings or user inputs for individuals and groups in the application (110), predefined responses (e.g., voice notes and text messages) and the like. The computer system (202) may include one or more hard disk drives as the database (204). The storage interface (212) is any component capable of providing the processor (206) access to the database (204). The storage interface (212) may include, for example, an Advanced Technology Attachment (ATA) adapter, a Serial ATA (SATA) adapter, a Small Computer System Interface (SCSI) adapter, a RAID controller, a SAN adapter, a network adapter, and/or any component providing the processor (206) with access to the database (204).

0042 The processor (206) includes suitable logic, circuitry, and/or interfaces to execute computer readable instructions for mobile communication e.g., calls, text messages) and other notifications via the application (110) installed on the callee electronic device (104). Examples of the processor (206) include, but are not limited to, an application- specific integrated circuit (ASIC) processor, a reduced instruction set computing (RISC) processor, a complex instruction set computing (CISC) processor, a field-programmable gate array (FPGA), and the like.

0043 The memory (208) includes a suitable logic, circuitry, and/or interfaces to store a set of computer readable instructions for performing operations. More specifically, the memory (208) includes computer programs with corresponding executable instructions that, in essence, configure the virtual agent or the virtual assistance, which is capable of interacting with a human, such as for example the callers (106). Examples of the memory (208) include a random-access memory (RAM), a read-only memory (ROM), a removable storage drive, a hard disk drive (HDD), and the like. It will be apparent to a person skilled in the art that the scope of the disclosure is not limited to realizing the memory (208) in the server system (200), as described herein. In some embodiments, the memory (208) may be realized in the form of a database server or a cloud storage working in conjunction with the server system (200), without deviating from the scope of the present disclosure. 0044 The processor (206) is operatively coupled to the communication interface (210) such that the processor (206) is capable of communicating with a remote device (214) such as the user electronic device (104) and the electronic devices (108-108c) associated with the user (102) and the callers (106a-106c) respectively and with any entity connected to the network (116) as shown in FIG. 1.

0045 In at least one example embodiment, the server system (200) may be deployed at a service provider’s end that is capable of enabling the mobile communication between the subscribers (102) and the calling parties (106). The server system (200) is configured to receive the user inputs through the application (110) via the communication interface (210). Further, the server system (200) is configured to effect a display of user interfaces (UIs) via the communication interface (210) on the callee electronic device to receive the user inputs.

0046 FIG. 3 illustrates a simplified flow diagram of a system to automatically transmit a voice/text message to a caller (106) when the calling mode selected in the application (110) by the user (102) is other than normal mode, i.e., when the user (102) has selected unavailability mode or when the user is in unavailability mode based on any of the mobile condition parameter being monitored by the application (110). The mobile condition parameters are monitored using one or more sensors, for example, an accelerometer, a gyroscope, a compass, or an infrared proximity sensor for detecting the orientation or motion of the callee electronic device and biometric sensors for scanning biometric identity of an authorized user, a transceiver (for wirelessly transmitting analog or digital signals), a GPS sensor for sensing coordinates of the callee electronic device.

0047 At step 302, the service provider receives a call/message directed to the callee electronic device (104) when the user (102) is in unavailability mode. The service provider on receiving the incoming call/message for the callee electronic device (104) authenticates whether the callee electronic device (104) that the caller wants to reach has subscribed to the application (110) or not. Based on the determination the service provider decides if the callee electronic device (104) is eligible for the services of the virtual assistant application. Once the service provider authenticates the callee electronic device (104), the service provider stores the caller list, messages, notifications in the server database (204) while the user is unavailable. 0048 According to an embodiment, the user (102) associated with the callee electronic device (104) may access the application (110) for registering to use the one or more features associated with the DND mode provided by the application (110). The processor (206) of the server system (200) may receive a registration request from the user (102) through the application (110). The registration request may include details related to the user (102) such as but not limited to, a username, a mobile phone number, and an email. Further, the processor (206) of the server system (200) may be configured to send payment details to the callee electronic device (104) for receiving payment from the user (102). Upon successful payment, the processor (206) is configured to provide the services or the one or more features associated with the application (110) or the virtual agent/assistant to the user (102). As such, the registered user (i.e., the user 102) may use one or more features to activate the unavailability mode or the DND mode which is further explained in detail.

0049 At step 304, the server system (200) associated with the service provider requests the callee electronic device (104) to retrieve a list of callers (106) from the local repository or the proxy database of the callee electronic device (104) associated with the user (102) registered to the application (110) for using virtual assistant services. Further, the user (102) may provide the server system (200) a first list of contacts from the contact list number in the callee electronic device (104) database i.e., the star contact list or the star contact group. The star contact or star contact group are allowed to send call or notifications to user (102) during unavailability or busy or DND mode. Further, the user (102) may provide the server system (200) a second list of contact, from the list of contacts that are not allowed to send calls or notifications to the callee electronic device during the unavailability, to which the user wants to send a customized voice/text message, setting the customized voice/text message for the selected second list of contacts.

0050 According to an embodiment, the first list of contacts and the second list of contacts may be saved in the server system database (204) for future retrieval. In another embodiment, the user (102) may be provided with an option in the application (110) related to sync frequency to back up selected the first and the second contacts in the database (204) on a periodic basis (e.g., daily, weekly or monthly). The user (102) may retrieve the contacts associated with the DND mode from the database (204) during diverse situations (e.g., changing or loss of the user device). 0051 According to a further embodiment, upon activation of the DND mode, the processor (206) is configured to block or restrict the calls and other notifications from the callers other than the first list of callers. More specifically, the processor (206) is configured to restrict or stop the incoming notifications such as but not limited to internet calls and notifications), the voice calls, and the text messages during the DND mode.

0052 According to a further embodiment of the present disclosure, the local repository database may be a proxy database. The objective is to safeguard the user data from being shared with any mobile application, including the application (110). Currently paid or free mobile apps during installation ask for permission to access the contacts, calendar, camera, messages, location, etc. Subscribers of such applications are forced to share else the application won’t work. To mitigate this problem the proxy database may be created so as to provide user with the leverage of exposing dummy data to the application asking for permission where dummy data or not so confidential data is stored in this database. When any application asks for permission to access the information user (102) can decide whether to allow access to the original database or proxy data base. In case the user the user denies access to the original database, the application seeking permission would be directed to the proxy database, thus protects the privacy of the user (102).

0053 At step 308, the application (110) monitors the mobile conditions parameter wherein the mobile condition may be any of the conditions as mentioned above. The application (110) determines whether or not to activate DND mode based on if any of the said mobile condition parameters drops below a set threshold, such as the battery percentage drops below a certain percentage, or the measurement signal strength drops below a given level. The threshold relating to the mobile condition parameters may be set by the user or may be pre-defined in the application (110).

0054 In one example scenario, the callee electronic device may be destroyed or may have a low battery level due to which the callee electronic device may be switched off, or the callee electronic device may be lost or may face connectivity problems. In such scenarios, the processor (206) is configured to receive an alert from the application (110) indicating the issues associated with the callee electronic device. The processor (206) indicates the issue associated with the callee electronic device based on receiving the calls from the callers (106) in the DND mode post the events specified above. Further, the user (102) may retrieve the contact list and the changes or settings made in the application (110) for each caller or group of callers from the database (204), when the user (102) switch to a new user device. Furthermore, the user (102) may be provided with an option to customize sharing and storage settings of personal data associated with the user (102) to the server system (200). More specifically, the application (110) may access the local repository (e.g., any database of the callee electronic device, such as or proxy database) that stores the information such as but not limited to, contact list and the settings associated with the DND mode made in the application (110).

0055 According to yet another exemplary scenario, the application (110) may be used in more than one SIM scenario to send the default or customized message to a caller (106) or a group of callers (106). In an example scenario, the user (102) is using an electronic device having more than one SIMs. The user has subscribed to the application (110) through the first SIM. The first SIM is hereby described as SIM X. When the user (102) receives a call on the second SIM hereby described as SIM Y, the caller tune as per the existing method says to the caller (106) calling the user (102) on the first SIM that the user is unavailable, or the user is out of reach or switched off or various other such messages. However, the use of the application (110) allows the caller (106) to know the actual condition of the user (102) as the application (110) sends a voice or text message to the caller (106) indicating that the user (102) is on a different call now.

0056 According to a further embodiment, the user (102) of the callee electronic device (104) can interact with the application (110) as shown by step 306, to provide input to the application (110) to activate the DND mode. The user input may be in form of a touch or may be in form of a voice command, further, the application (110) can also be operated by the voice assistant as shown at step 310. The further exemplary scenarios for activating the DND mode by the user (102) via application (110) have been discussed below in this embodiment.

0057 In one example scenario, the user (102) may activate the DND mode by providing the user inputs in the application (110). Further, the processor (206) is configured to provide a list of pre-defined events/events on the callee electronic device (104) for user selection so as to enable the DND mode to be activated automatically based on the user selection. For example, the user (102) may select the DND mode when the user (102) is in a meeting or while driving or for any other events that are listed in the application (110). The user (102) is allowed to configure the DND mode to be set for hours/days/weeks and limited to not more than 4 weeks or as decided by the service provider.

0058 In another example scenario, the DND mode may be set by the user for a predefined time, or an option may be provided in the application (110) to feasibly switch between the unavailability mode and a normal mode based on the time of any event associated with the user (102). For example, the user (102) may activate the unavailability mode before the pre-defined event such as a meeting, conference, or pre-defined modes such as driving mode, traveling on a flight, vacation, party or any time where the user is also referred as a subscriber (102) of the application (110) does not want to be disturbed by the calls/notifications. The server system (200) managing the application (110) monitors the calls/notifications during the DND mode based on user selection of one or more features rendered by the application (110) which is explained further in detail. Further, the outgoing mobile services (i.e., outgoing calls and SMS) associated with the user (102) are enabled at all times during the unavailability mode. In other words, the server system (200) does not have any control over the outgoing mobile services associated with the user (102) during the DND mode or a normal mode, wherein a normal mode refers to a mode wherein the user of the callee device has not activated any restriction on call or notification received.

0059 In yet another example scenario, the processor (206) may be configured to communicate with one or more applications of the callee electronic device for enabling the DND mode. In one scenario, the user (102) may set the time of activation of the DND mode, or any predefined events associated with the DND mode in the application (110). In another scenario, the user (102) may make a note in a calendar application of the callee electronic device, related to the pre-defined events or the activation time of the DND mode. Thus, the processor (206) communicably coupled to the callee electronic device is configured to automatically turn on the DND mode for the user (102) based on the above-mentioned user inputs in corresponding applications of the callee electronic device.

0060 According to another embodiment, when the user (102) approaches an area which is the no phone zone, the user provides an input in the application (110) wherein the application offers a setting to allow users to mark a given location as a no phone zone. Now when the user approaches that location again, a GPS sensor associated with the callee electronic device (104) indicates to the application (110) that this location has been marked by the user as a no phone zone. The application (110) may automatically activate the “DND” mode for the user for a time duration as long as the user stays in that location or, application (110) may provide the user of the callee electronic device (104) an option to activate the “DND” mode at such locations for a time duration that the user may decide.

0061 The application (110) based on the user input or monitored mobile condition parameters informs the service provider if the callee electronic device (104) is in unavailability mode or not, upon receiving the incoming call.

0062 At step 312, the callee electronic device (104) is connected to the service provider network. The callee electronic device (104) may be connected to the service provider network through connections such as Land Line or GSM or CDMA or VoIP or Internet. The callee electronic informs the determined call receiving mode of the callee electronic device (104) using any of said connections.

0063 At step 314, the server system (200) is configured to send voice messages (318) to enlisted and authenticated callers (106).

0064 At step 316, the type of call receiving mode and the determined network condition parameters are provided to the service provider as disclosed at step 312.

0065 At step 318, based on the result of the determination corresponding to the mobile condition parameter and that call receiving mode is DND mode, the service provider automatically transmits at least one of the customized voice messages, the customized text message to the second list of contacts as shown at step 318 and default message to rest of the not allowed list of contacts.

0066 Further, the processor (206) may be configured to send a custom voice or text message to the callers (106) during the DND mode. More specifically, the custom or predefined text messages may be set by the user (102) in the application (110). The processor (206) is configured to convert the text messages (i.e., custom or predefined) to voice messages. Thus, the DND mode response in the form of a custom voice message may be heard as the caller tune, by the caller (e.g., the caller (106a)) when contacting the user (102) during the DND mode. Further, the user (102) can customize the settings associated with the text message and voice message based on the groups and the individuals. For example, the user (102) may categorize the caller (106a) as the individual and the callers (106b) and (106c) as the group (e.g., office mates). In this scenario, the user (102) may set voice or text messages separately for the caller (106a) and the callers (106b) and (106c), which will be used as a response. Thus, the processor (206) with access to the database (204) through the communication interface (210) identifies the contact details of the caller (i.e., group or individual) and retrieves the corresponding response set for the caller. As such, the retrieved response is heard as the caller tune when the caller is contacting the user (102) during the DND mode as explained above. Further, the settings related to the text or voice messages appended to the selected contacts may be transmitted to the database (204) of the server system (200) for storage. Furthermore, the processor (206) may also be configured to convert either of the text message or the voice message to multiple languages for responding to the caller.

0067 Further, the processor is configured to send a predefined or a custom text message to the caller (e.g., the caller (106a)), if the caller (106a) is trying to contact the user (102) during the DND mode.

0068 As per this embodiment, the processor (206) may be configured to send the user- defined or custom text message or voice message to the callers (106) during the DND mode. In this scenario, the user (102) may create the custom text message by using the application (110) for each selected contact or the group or the individual. The custom text message may be stored in either the local repository or proxy database or the database (204). The processor (206) with access to the database (204) is configured to transmit the custom text message to the selected contacts during the DND mode. Similarly, the user (102) may record a custom voice message in the callee electronic device (104) that will be transmitted to the selected contacts or the callers i.e., the second list of contacts, when the user (102) receives the calls during the DND mode. In particular, the custom voice message may be transmitted or used as a caller tune to respond to the caller, when the caller calls the user (102) during the DND mode. Further, the settings related to the voice messages appended to the selected contacts may be transmitted to the database (204) of the server system (200) for storage.

0069 The processor (206) may be configured to receive a recorded voice note by the caller (e.g., the caller (106a)) during the DND mode and store it in the database (204). The processor (206) with access to the database (204) transmits the recorded voice note of the caller (106a) to the user (102), upon completion or deactivating the DND mode. Further, a limit (e.g., 5 different types of custom messages) may be set by the service provider or the server system (200) for the custom messages (e.g., voice and text messages) to the selected contacts, the individuals, or the groups.

0070 At step 320, the list of calls/messages and the list of callers are entered in the database of the service provider.

0071 According to a further embodiment, the processor (206) may be configured to keep a record of the callers during the DND mode for availing privilege to the callers during the DND mode. The processor (206) may be configured to provide an option to the user (102) to select a condition in the application (110) related to an emergency so as to establish a connection between the user (102) and the caller (e.g., the caller (106a)) during the DND mode. For example, the user (102) may set a condition to 3 attempts in the application (110). Thus, when the caller (e.g., the caller (106a)) makes 3 attempts to contact the user (102), the processor (206) establishes a connection between the user (102) and the caller (106a) considering it as an emergency. In other words, the processor (206) is configured to avail privilege to the groups or individuals during the emergency situation by enabling the callee electronic device to ring for the user (102), thereby overriding the DND mode.

0072 Further, the processor (206) may be configured to detect unknown callers to the user (102) during the DND mode that are not a part of the user’s contact list (i.e., non-contact list). The unknown callers may be any individual or a person whose contact number may not be available or saved in the contact list available in the callee electronic device or in the database (204). In this scenario, the processor (206) is configured to provide a standard message to the unknown caller. The standard message may include input fields for receiving information such as but not limited to a name, address, and email from the unknown caller. The processor (206) transmits the standard message received from the unknown caller to the callee electronic device upon deactivating the DND mode. The user (102) verifies the details of the unknown caller and may add the contact of the unknown caller to the contact list in the callee electronic device upon verification.

0073 At step 322, the server system (200) may be configured to redirect the call to an alternate mobile number based at least on user inputs in the application (110). The alternate mobile number may be provided by the user (102) in the application (110).

0074 FIG.4 discloses a flow diagram of a method for automatically transmitting a voice/text message to a caller due to the unavailability of a user to receive the incoming request via a callee electronic device in communication with the server. The method as shown at step 402, the processor (206) associated with the server system (200) receives the incoming call from the calling electronic device (104). Step 402 corresponds to step 302 of fig. 3. Therefore, for the sake of brevity, the operations associated with step 402 are herein not reiterated.

0075 At step 404, the processor (206) associated with the server system (200) determines a type of call receiving mode and a type of mobile condition parameter. The method as shown at step 404 corresponds to steps 306, 308, and 310 of the figs. 3. Therefore, for the sake of brevity, the operations associated with step 404 are herein not reiterated.

0076 At step 406, the processor (206) associated with the server system (200) restricts the reception of the incoming request based on a result of the determination of mobile condition parameter and user call receiving mode. The method as shown at step 406 corresponds to steps 304 and 308 of fig. 3. Therefore, for the sake of brevity, the operations associated with steps 406 are herein not reiterated.

0077 At step 408, the processor (206) associated with the server system (200) automatically transmits a customized or default voice/text message, to the calling electronic device based on a set customized or default voice/text message for the calling electronic device and the result of the determination. The method as shown at step 406 corresponds to step 318 of fig. 3. Therefore, for the sake of brevity, the operations associated with step 408 are herein not reiterated.

0078 According to an embodiment, upon deactivation of the DND mode, monitoring the calls, notifications, and text messages are stopped or made inactive by the processor (206). Further, the processor (206) transmits the stored information related to the calls, the text messages, and the notifications to the user (102) after the deactivation of the DND mode. The retrieved calls may be appended with a timestamp in a recent call log in the callee electronic device. Similarly, the notifications and the text messages may be appended with the timestamp in corresponding applications available in the callee electronic device. The processor (206) may be configured to auto-destruct the messages or the notifications from certain groups or individuals (e.g., messages from financial institutions, fraudsters) based on user inputs in the application (110).

0079 Referring now to FIG.5A, an exemplary representation of a user interface (UI) (500) displayed to a user, such as the user (102) on the application (110) is illustrated. The UI (500) renders multiple options or the features associated with the application (110) for configuring the DND mode. The UI (500) depicts a title (516) associated with the text ‘silent/DND’. The UI (500) is depicted to include a notification section (504) associated with the text ‘BEHAVIOUR’ . The notification section (504) includes an option (504a) and an option (504b) associated with the text ‘SOUND & VIBRATION’ and ‘RESTRICT FLOATING NOTIFICATIONS’, respectively. The notification section (504) including the options (504a) and (504b) facilitates the user (102) to set the notification (/'.<?., sounds and vibration) associated with the calls, the text messages, media, and other notifications. The option (504) is associated with a drop-down menu (504c) for configuring the notifications settings for the above-mentioned services. In particular, the user (102) may be rendered with a drop-down list (not shown in FIGS.) depicting the sound and vibration settings for each of the services based on user input on the drop-down menu (504c). Upon user selection, the settings associated with the option (504a) are displayed in the notification section (504) (exemplary depicted to be ‘MUTED, BUT ALLOW ALARMS AND MEDIA’). This implies that the sound and vibration for the calls and the text messages are muted, and the sound and vibration are allowed for notifications, such as alarms and for the media. Further, option (504b) is associated with a toggle switch (504d). The user (102) may provide selection input on the toggle switch (504d) for configuring the settings associated with the floating notifications on the callee electronic device (104).

0080 The UI (500) is further depicted to include a communication and notification management section (506) (hereinafter interchangeably referred to as ‘the management section 506’) associated with the text ‘SEE ALL EXPECTATIONS’. The management section (506) includes an option (506a) and an option (506b) associated with the text ‘CALLS’ and ‘MESSAGES, EVENTS & REMINDERS’, respectively. Upon selecting option (506a), the user (102) is directed to a UI (see, (600) of FIG. 6) for configuring the settings related to the calls. Similarly, the user (102) may be directed to a UI (not shown in FIGS.) based on the selection of the option (506b) for configuring the settings related to the text messages, events, and other app notifications.

0081 The UI (500) is depicted to include a scheduling section (508) associated with the text ‘SCHEDULE’. The scheduling section (508) includes a toggle switch (508c). The user (102) provides a selection input on the toggle switch (508c) for activating the DND mode in the callee electronic device (104). Further, the scheduling section (508) of the UI (500) includes an option (508a) associated with the text ‘DURATION’ and a duration information field (508). The user (102) may be rendered with a UI (not shown in FIGS.) on the application (110) for providing inputs related to the activation time of the DND mode. Upon providing the inputs related to activation time, the time duration may be depicted in the duration information field (508d) (exemplary depicted to be ‘FROM 10:00 AM TO 12:30 PM). In this case, the DND mode will be deactivated automatically once the time duration has expired. In an embodiment, the duration information field (508d) may also depict information such as but not limited to day and date. In one example scenario, the user (102) may not set the time duration upon activating the DND mode. In this scenario, the user (102) is required to access the application (110) on the callee electronic device (104) and provide a deselect input on the toggle switch (508c) for deactivating the DND mode.

0082 The UI (500) is further depicted to include an automatic rules section (510) associated with the text ‘AUTOMATIC RULES’. The automatic rules section (510) includes an option (330) associated with the text ‘SET RULES FOR UNAVAILABILTY’. The option (510) is associated with a list of options, such as an option (510b), an option (510c), and an option (510d) associated with the text ‘EVENTS’, ‘TIME’ and ‘DRIVING’, respectively. Further, other options may be depicted based on user input on a scroll bar associated with the list of options. Upon selection of the option (510b), the application (110) may be configured to synchronize with the pre-defined/event or calendar application of the callee electronic device (104). In this case, the application (110) may automatically turn on the DND mode for the user (102) based on entries provided by the user (102) in the calendar application. Further, the user (102) may select the option (510b) to provide inputs related to the activation time of the DND time, so as to turn on and off the DND mode automatically at the set time as explained above. Similarly, the user (102) may select the option (510d) before the event (/'.<?., driving) to automatically activate the DND mode.

0083 The UI (500) is depicted to further include a customize section (512) associated with the text ‘CONFIGURE VOICE/CUSTOM MESSAGES. The customize section (512) includes an option (512a) associated with the text ‘SET VOICE /TEXT/CUSTOMIZE MESSAGES. The user (102) is directed to a UI (see, (800b) of FIG. 8b) based on the selection of the option (512a) to customize the settings related to the custom voice and text messages which is explained in detail with reference to FIG. 5.

0084 The UI (500) further includes an actionable icon (518). The user (102) may be provided with a search field (not shown in FIGS.) based on user input on the actionable icon (518). The user (102) may provide keywords for searching the options rendered by the application (110) on the UI (500). Further, the user (102) may seek assistance or raise complaints or issues associated with the application (110) based on providing user input on an actionable icon (520). The user (102) may exit the application (110) based on selecting an actionable icon (502) in the UI (300). The UI (500) is further depicted to include a dialog box (514) that provides informatory details to the user (102) related to the notification sounds and vibration.

0085 Referring now to FIG. 6, an example representation of the UI (600) depicting the options associated with the calls is illustrated. The UI (600) is rendered by the application (110) based on the selection of the option (506) in the UI (500). The UI (600) includes a title (602) associated with the text ‘CALLS’. The UI (600) is further depicted to include an option (604), an option (606), an option (608), and an option (610) associated with the text ‘ALLOW CALLS’, ‘STARRED / GROUP CONTACTS’, NOTIFY ABOUT REPEATED CALLS’ and ‘LIST CALLS RECEIVED IN UNAVAILABLE MODE’, respectively. The user (102) may select at least one option rendered in the UI (600) for configuring the settings related to the selection of the callers, categorizing the callers to groups and individuals, and emergency situations.

0086 The user (102) may enable the calls during the DND mode by providing a selection input on a toggle switch (606f) associated with the option (606). The option (606) is associated with a drop-down menu (606a) that provides a list of options (606b), (606c), (606d), and (606e) associated with the text ‘FROM ANYONE’, ‘FROM CONTACTS, ‘FROM STARRED CONTACTS’ and ‘NONE’, respectively. The user (102) may select one option from the list of options (606b), (606c), (606d), and (606e) so as to enable the calls during the DND mode. The user (102) may select the option from the list of options (606b), (606c), (606d), and (606e) by providing selection input on corresponding radio buttons (e.g., as shown in FIG.6). 0087 The user (102) may be rendered with a UI (not shown in FIGS.) depicting the contact list available in the callee electronic device (104) based on the selection of the option (606). The user (102) may select contacts from the list of contacts and categorize them into individuals or groups as explained above.

0088 Further, the user (102) may set the emergency situation by providing a selection input on the toggle switch (610a) for allowing the calls during the DND mode. In one scenario, the user (102) may be rendered with a UI (not shown in FIGS.) to set the condition for the emergency situation (exemplary depicted to be ‘ALLOW SOUND FOR THE CALLS REPEATED WITHIN 15 MINUTES IN SILENT MODE’). In another scenario, the emergency situation may be predefined in the application (110). Additionally, the user (102) may set the call frequency (e.g., 3 times) for allowing the calls to the user (102) during the DND mode. Upon configuring the settings by selecting the options (606) and (608), the information of selected callers and the emergency situation may be depicted in the UI (600) e.g., as shown in FIG. 6).

0089 Further, the user (102) may access the list of calls received during the DND mode based on user selection of the option (611). Further, the user (102) may provide keywords related to the options rendered on the UI (600) based on user selection of an actionable icon (602a). Furthermore, the user (102) may be redirected to the UI (500) based on providing user input on an actionable icon (374).

0090 FIG. 7a discloses an example representation of the UI (700a) depicting the options associated with managing callers list of calls and list of messages received for the user during the unavailability of the user to take the call/message. The UI (700a) of the callee electronic device is provided with options, calls (704), and messages (706). When the user selects option (704) list of calls (704a, 704b, 704c, 704d) received during the unavailability mode is received. An exemplary scenario is shown by the UI (700a), wherein the UI shows that the user has missed calls from John Doe (704a), Steve Smith(704b), Williams Richard (704c), and Michelle Oakley (704d). Similarly, when the user selects option (706), the UI (700a) provides the user with the list of messages received when the user was unavailable. An exemplary scenario is shown by the UI (700a), wherein the UI shows that the user has received messages from XYZ Bank (706a), ABC Auto (706b), IS Department, and Michelle Oakley (706d). Further, the user (102) may provide keywords related to the options rendered on the UI (700) based on user selection of an actionable icon (702a). The UI (300) further includes an actionable icon (700b). The user (102) may be provided with a search field (not shown in FIGS.) based on user input on the actionable icon (702a). The user (102) may provide keywords for searching the options rendered by the application (110) on the UI (700a). Further, the user (102) may seek assistance or raise complaints or issues associated with the application (110) based on providing user input on an actionable icon (702a).

0091 FIG. 7b discloses an example representation of the UI (700b) depicting the options associated with the exceptional calls and notifications allowed during the unavailability mode. The UI (700b) of the callee electronic device is provided with options, allow alarm (710), play media sound (712), and (714). Each of these options is associated with a toggle switch (710a), (712a), and (714a) to activate or deactivate these features. User (102) can provide input to activate or deactivate these options while in DND mode. Further, the UI (700b) also provides options to allow calls and messages from certain callers. Option calls from (716) and option messages from (718) provide the user with a list of contacts to select from that the user wants to allow during the DND mode. As an example, the user in this embodiment has allowed calls and messages from star contacts only. Further UI (700b) comprises option (720) repeat callers/registered callers to allow calls when they are received from the registered or repeat callers. The UI provides a toggle switch (720a) to activate or deactivate this option. In this scenario, the user (102) may be rendered with a UI (not shown in FIGS.) to set the condition for the emergency situation (exemplary depicted to be ‘ALLOW SOUND FOR THE CALLS REPEATED WITHIN 15 MINUTES IN SILENT MODE’). In another scenario, the emergency situation may be predefined in the application (110). Similarly, the UI (700b) provides options for event/task alerts (722) and remainders (724) with a toggle switch (722a) and (724a) to allow or deny notifications from calendar events and tasks and allowing reminders from different applications installed in the callee electronic device based on the user input via the toggle switch. The UI (300) further includes an actionable icon (708b). The user (102) may be provided with a search field (not shown in FIGS.) based on user input on the actionable icon (708a). The user (102) may provide keywords for searching the options rendered by the application (110) on the UI (700b). Further, the user (102) may seek assistance or raise complaints or issues associated with the application (110) based on providing user input on an actionable icon (708b). 0092 FIG. 8a discloses an example representation of UI (800a) depicting the options associated with managing notifications (802) associated with the callee electronic device when the user is unavailable. The UI (800b) includes an option (804) associated with the text ‘when do not disturb is on’. The UI (800b) is further depicted to include an option (804a), and an option (804b), associated with the text ‘show notifications silently’ and ‘hide notifications respectively. When the user (102) selects option (804a), notifications will be muted, and when the user selects option ‘804b’. The user is provided with the information that says that the user will not see new or existing notifications, notifications and won’t make sound or vibrate. Notifications won’t appear when you swipe down from top of the screen. The UI (800a) further includes an actionable icon (802a). The user (102) may be provided with a search field (not shown in FIGS.) based on user input on the actionable icon (802a). The user (102) may provide keywords for searching the options rendered by the application (110) on the UI (800a). Further, the user (102) may seek assistance or raise complaints or issues associated with the application (110) based on providing user input on an actionable icon (802a).

0093 Referring now to FIG. 8b, an example representation of the UI (800b) depicting the options for configuring the custom voice and text messages is illustrated. The UI (800a) includes a title (806) associated with the text ‘CONFIGURE VOICE / TEXT MESSAGES’. The UI (800b) includes a text message/SMS settings section (808) and a voice message settings section (810) associated with the text ‘SMS SETTINGS’ and ‘VOICE SETTINGS’, respectively. The text message settings section (808) includes an option (808a) and an option (808b) associated with the text ‘DEFAULT MESSAGE’ and ‘CUSTOM MESSAGE’, respectively. The user (102) may select either of the options (808a) or (808b) by providing a selection input on corresponding radio buttons corresponding to these options. Upon selection of either of the options (808a) or (808b), the user (102) may be allowed to set text or create text messages for each individual or group for responding in the DND mode as explained above.

0094 The voice message settings section (810) includes an option (810a) and an option (810b) associated with the text ‘DEFAULT VOICE MESSAGE’ and ‘CUSTOM VOICE MESSAGE’, respectively. The user (102) may select either of the options (810a) or (810b) by providing a selection input on corresponding radio buttons. Upon selection of either of the options (810a) or (810b), the user (102) may be allowed to set voice or create voice messages for each individual or group for responding in the DND mode. Thus, based on the user selection, a response i.e. predefined voice or text message or custom voice or text message is provided to the callers (/'.<?. individuals, groups, or unknown callers) as part of the caller tune whenever the callers call the user (102) during the DND mode. Customizing the voice or text message for replying to the callers i.e. groups or individuals) contacting the user (102) during the DND mode is explained in detail with reference to FIG. 3. Further, the UI (800b) includes an actionable icon (806a) that performs similar operations as that of the actionable icons (515a) in the UI (500) based on user selection. Therefore, for the sake of brevity, the operations associated with the actionable icons (806a) are herein not reiterated.

0095 FIG. 9 shows a simplified block diagram of an electronic device (900) capable of implementing various embodiments of the present disclosure. For example, the electronic device (900) may correspond to the user device (104) or the user devices (108a-108c) of FIG. 1 i.e., may be a callee electronic device or caller electronic device. The electronic device (900) is depicted to include one or more applications (906). For example, one or more applications (906) may include the application (110) of FIG. 1. The application (110) may be an instance of an application downloaded from the server system (200). One of the one or more applications (906) installed on the electronic device (900) are capable of communicating with a server system for managing the calls, text messages, and other notifications during the DND mode.

0096 It should be understood that the electronic device (900) as illustrated and hereinafter described is merely illustrative of one type of device and should not be taken to limit the scope of the embodiments. As such, it should be appreciated that at least some of the components described below in connection with the electronic device (900) may be optional and thus in an embodiment may include more, less, or different components than those described in connection with the embodiment of FIG. 9. As such, among other examples, the electronic device (900) could be any of a mobile electronic device, for example, cellular phones, tablet computers, laptops, mobile computers, personal digital assistants (PDAs), mobile televisions, mobile digital assistants, or any combination of the aforementioned, and other types of communication or multimedia devices.

0097 The illustrated electronic device (900) includes a controller or a processor (902) (e.g., a signal processor, microprocessor, ASIC, or other control and processing logic circuitry) for performing such tasks as signal coding, data processing, image processing, input/output processing, power control, and/or other functions. An operating system (904) controls the allocation and usage of the components of the electronic device (900) and supports for one or more operations of the health application (see, the applications (906)), such as the application (110) that implements one or more of the innovative features described herein. In addition, the applications (906) may include common mobile computing applications (e.g., telephony applications, email applications, calendars, contact managers, web browsers, messaging applications) or any other computing application.

0098 The illustrated electronic device (900) includes one or more memory components, for example, a non-removable memory (908) and/or removable memory (910). The nonremovable memory (908) and/or the removable memory (910) may be collectively known as a database in an embodiment. As per an embodiment of the present invention the database (908, 910) may be a proxy database.

0099 The non-removable memory (908) can include RAM, ROM, flash memory, a hard disk, or other well-known memory storage technologies. The removable memory (910) can include flash memory, smart cards, or a Subscriber Identity Module (SIM). One or more memory components may be used for storing data and/or code for running the operating system (904) and the applications (906). The electronic device (900) may further include a user identity module (UIM) (912). The UIM (912) may be a memory device having a built-in processor. The UIM (912) may include, for example, a subscriber identity module (SIM), a universal integrated circuit card (UICC), a universal subscriber identity module (USIM), a removable user identity module (R- UIM), or any other smart card. The UIM (912) typically stores information elements related to a mobile subscriber. The UIM (912) in form of the SIM card is well known in Global System for Mobile (GSM) communication systems, Code Division Multiple Access (CDMA) systems, or with third-generation (3G) wireless communication protocols such as Universal Mobile Telecommunications System (UMTS), CDMA9000, wideband CDMA (WCDMA) and time division-synchronous CDMA (TD-SCDMA), or with fourth-generation (4G) wireless communication protocols such as LTE (Long-Term Evolution).

00100 The electronic device (900) can support one or more input devices (920) and one or more output devices (930). Examples of the input devices (920) may include, but are not limited to, a touch screen/a display screen (922) (e.g., capable of capturing finger tap inputs, finger gesture inputs, multi-finger tap inputs, multi-finger gesture inputs, or keystroke inputs from a virtual keyboard or keypad), a microphone (924) (e.g., capable of capturing voice input), a camera module (926) (e.g., capable of capturing still picture images and/or video images) and a physical keyboard (928). Examples of the output devices (930) may include, but are not limited to, a speaker (932) and a display (934). Other possible output devices can include piezoelectric or other haptic output devices. Some devices can serve more than one input/output function. For example, the touch screen (922) and the display (934) may be combined into a single input/output device.

00101 A wireless modem (940) may be coupled to one or more antennas (not shown in FIG. 9) and can support two-way communications between the processor (902) and external devices, as is well understood in the art. The wireless modem (940) is shown generically and can include, for example, a cellular modem (942) for communicating at long range with the mobile communication network, a Wi-Fi compatible modem (944) for communicating at short range with an external Bluetooth-equipped device or a local wireless data network or router, and/or a Bluetooth-compatible modem (946). The wireless modem (940) is typically configured for communication with one or more cellular networks, such as a GSM network for data and voice communications within a single cellular network, between cellular networks, or between the electronic device (400) and a public switched telephone network (PSTN).

00102 The electronic device (900) can further include one or more input/output ports (950), a power supply (952), one or more sensors (954) for example, an accelerometer, a gyroscope, a compass, or an infrared proximity sensor for detecting the orientation or motion of the electronic device (900) and biometric sensors for scanning biometric identity of an authorized user, a transceiver (456), a GPS sensor (for wirelessly transmitting analog or digital signals) and/or a physical connector (960), which may be a USB port, IEEE 1294 (FireWire) port, and/or RS-232 port. The illustrated components are not required or all-inclusive, as any of the components shown may be deleted and other components may be added.

00103 The one or more operations of the server system (200) may be implemented using software including computer-executable instructions stored on one or more computer-readable media (e.g., non-transitory computer-readable media, such as one or more optical media discs, volatile memory components (e.g., DRAM or SRAM), or nonvolatile memory or storage components (e.g., hard drives or solid-state nonvolatile memory components, such as Flash memory components)) and executed on a computer (e.g., any suitable computer, such as a laptop computer, net book, Web book, tablet computing device, smart phone, or other mobile computing device). Such software may be executed, for example, on a single local computer or in a network environment (e.g., via the Internet, a wide-area network, a local-area network, a remote web-based server, a client-server network (such as a cloud computing network), or other such network) using one or more network computers. Additionally, any of the intermediate or final data created and used during implementation of the disclosed methods or systems may also be stored on one or more computer-readable media (e.g., non-transitory computer-readable media) and are considered to be within the scope of the disclosed technology. Furthermore, any of the software-based embodiments may be uploaded, downloaded, or remotely accessed through a suitable communication means. Such suitable communication means include, for example, the Internet, the World Wide Web, an intranet, software applications, cable (including fiber optic cable), magnetic communications, electromagnetic communications (including RF, microwave, and infrared communications), electronic communications, or other such communication means.

00104 Moreover, the actions of any flow diagram need not be implemented in the order shown; nor do all of the acts necessarily need to be performed. Also, those acts that are not dependent on other acts may be performed in parallel with the other acts. The scope of embodiments is by no means limited by these specific examples. Numerous variations, whether explicitly given in the specification or not, such as differences in structure, dimension, and use of material, are possible. The scope of embodiments is at least as broad as given by the following claims.

00105 Benefits, other advantages, and solutions to problems have been described above with regard to specific embodiments. However, the benefits, advantages, solutions to problems, and any component(s) that may cause any benefit, advantage, or solution to occur or become more pronounced are not to be construed as a critical, required, or essential feature or component of any or all the claims.

00106 While specific language has been used to describe the present subject matter, any limitations arising on account thereto, are not intended. As would be apparent to a person in the art, various working modifications may be made to the method in order to implement the inventive concept as taught herein. The drawings and the foregoing description give examples of embodiments. Those skilled in the art will appreciate that one or more of the described elements may well be combined into a single functional element. Alternatively, certain elements may be split into multiple functional elements. Elements from one embodiment may be added to another embodiment.

Claims

We Claim:

1. A method for automatically transmitting a voice/text message to a caller (106) due to the unavailability of a user (102) to receive an incoming request via a server system (200) in communication with a callee electronic device (104), the method comprising: receiving the incoming request from a calling electronic device; determining a type of call receiving mode and a type of mobile condition parameters, based on the incoming request from the calling electronic device; restricting the reception of the incoming request based on a result of the determination; and automatically transmitting a customized or default voice/text message, to the calling electronic device based on a set customized or default voice/text message for the calling electronic device and the result of the determination.

2. The method as claimed in claim 1, further comprising: selecting at least one of the type of call receiving mode at the callee electronic device (104) based on a user input, wherein the user input is provided by at least one of a touch input, a voice command, by voice assistant devices, wherein the type of call receiving mode comprises at least one of do not disturb (DND) mode, a busy mode, unavailable mode; receiving a request to access the list of contacts from the callee electronic device database based on the selection; providing an access to at least one of the callee electronic device database or a proxy database; selecting a first list of contacts from the contact list number in the callee electronic device database as a star contact list or a star contact group allowed to send call or notification during unavailability or busy or DND mode; selecting a second list of contact, from the list of contacts that are not allowed to send call or notification to the callee electronic device during unavailability or busy or DND mode, to which the user (102) wants to send a customized voice/text message; setting the customized voice/text message for the selected second list of contacts; and transmitting at least one of: customized voice/text message, or a default voice message, to caller (106) based on the user selection of the caller (106) in the second contact list, wherein the customized voice/text messages are allowed to be transmitted to a predetermined number of contacts in the second list of contacted based on a limit of customized message allowed to the callee electronic device (104), wherein said limit is determined by a service provider.

3. The method as claimed in claim 1, further comprising: setting the voice/text message for the incoming request based on a detection of a type of mobile condition parameters, wherein the voice/text message comprises, a customized voice message, a customized text message, a default voice message, and a default text message; monitoring the mobile condition parameters, wherein the mobile condition parameters are received from a plurality of sensors comprised in the callee electronic device (104), wherein the mobile condition parameter corresponding to at least one of a low battery, a nonfunctional callee electronic device (104), a poor network coverage, a busy SIM status of one or more SIM in the callee electronic device (104), non-contact list, no-phone-zone; detecting at least one mobile condition parameter upon the reception of the incoming request from the calling electronic device, and based on the result of the determination corresponding to the mobile condition parameter, automatically transmitting at least one of the customized voice messages, the customized text message, the default voice message, or the default text message respective of the selected list of contacts.

4. The method as claimed in claim 1, wherein the incoming request includes at least one of incoming calls, text messages, media messages, and notification messages.

5. The method as claimed in claim 1, further comprising: setting a plurality call receiving mode parameter is based on the determination of the type of call receiving mode and the type of mobile condition parameters, wherein the setting of the plurality of the call receiving mode parameters comprising at least one of: setting a time duration to allow the call receiving mode to activate; and setting a plurality of allowable functionality for the calling electronic device at the selected type of call receiving mode, wherein the plurality of allowable functionality comprising at least one of allowing reception of alarms notification, and media notification, and an emergency calling services.

6. The claim as claimed in claim 1, further comprising: selecting a plurality of events based on selected at least one of the types of call receiving mode, wherein the plurality of events comprising at least one of a pre-defined user events, and pre-defined user modes; switching a current mode of the callee electronic device (104) to at least one of the call receiving mode; and automatically transmitting the customized or default voice/text message, to the calling electronic device based on the set customized or default voice/text message for the calling electronic device.

7. A system for automatically transmitting a voice/text message to a caller (106) due to the unavailability of a user (102) to receive an incoming request via a server system (200) in communication with a callee electronic device (104), the server system (200) communicatively coupled to one or more processors (206) configured to: receive the incoming request from a calling electronic device; determine a type of call receiving mode and a type of mobile condition parameters, based on the incoming request from the calling electronic device; restrict the reception of the incoming request based on a result of the determination; and automatically transmit a customized or default voice/text message, to the calling electronic device based on a set customized or default voice/text message for the calling electronic device and the result of the determination.

8. The system as claim in claim 7, wherein the one or more processors (206) is further configured to: set the voice/text message for the incoming request based on a detection of a type of mobile condition parameters, wherein the voice/text message comprises a customized voice message, a customized text message, a default voice message, and a default text message; monitor the mobile condition parameters, wherein the mobile condition parameters are received from a plurality of sensors comprised in the callee electronic device (104), wherein the mobile condition parameter corresponding to at least one of a low battery, a non-functional callee electronic device (104), a poor network coverage, a busy SIM status of one or more SIM in the callee electronic device (104), Non-Contact list, no-phone-zone; detect at least one mobile condition parameter upon the reception of the incoming request from the calling electronic device, and based on the result of the determination corresponding to the mobile condition parameter, automatically transmitting at least one of the customized voice messages, the customized text message, the default voice message, or the default text message respective of the selected list of contacts.

9. The system as claim in claim 7, wherein the one or more processors (206) is further configured to: set the voice/text message for the incoming request based on a detection of a type of mobile condition parameters, wherein the voice/text message comprises, a customized voice message, a customized text message, a default voice message, and a default text message; monitor the mobile condition parameters, wherein the mobile condition parameters are received from a plurality of sensors comprised in the callee electronic device (104), wherein the mobile condition parameter corresponding to at least one of a low battery, a non-functional callee electronic device (104), a poor network coverage, a busy SIM status of one or more SIM in the callee electronic device (104), non-contact list, no-phone-zone; detect at least one mobile condition parameter upon the reception of the incoming request from the calling electronic device, and based on the result of the determination corresponding to the mobile condition parameter, automatically transmit at least one of the customized voice messages, the customized text message, the default voice message, or the default text message respective of the selected list of contacts.

10. The system as claimed in claim 7, wherein the incoming request includes at least one of incoming calls, text messages, media messages, and notification messages.

11. The system as claim in claim 7, wherein the one or more processors (206) is further configured to: set a plurality call receiving mode parameter is based on the determination of the type of call receiving mode and the type of mobile condition parameters, wherein the setting of the plurality of the call receiving mode parameters comprising at least one of: set a time duration to allow the call receiving mode to activate; and set a plurality of allowable functionality for the calling electronic device at the selected type of call receiving mode, wherein the plurality of allowable functionality comprising at least one of allowing reception of alarms notification, and media notification, and an emergency calling services.

12 The system as claim in claim 7, wherein the one or more processors (206) is further configured to: select a plurality of events based on selected at least one of the types of call receiving mode, wherein the plurality of events comprising at least one of a pre-defined user events, and predefined user modes; switch a current mode of the callee electronic device (104) to at least one of the call receiving modes; and automatically transmit the customized or default voice/text message, to the calling electronic device based on the set customized or default voice/text message for the calling electronic device.