WO2022069928A1

WO2022069928A1 - System and method to conduct an interactive survey for providing a plurality of services

Info

Publication number: WO2022069928A1
Application number: PCT/IB2020/060610
Authority: WO
Inventors: Amrita Upadhyaya; Anthony Dias
Original assignee: Amrita Upadhyaya; Anthony Dias
Priority date: 2020-09-29
Filing date: 2020-11-11
Publication date: 2022-04-07

Abstract

A system to construct an interactive survey for providing multiple services is provided. The system includes a processing subsystem including a registration module to register a service provider and a user for multiple services such as a ticket reservation service, a skilled worker service, a hotel reservation service, a property purchasing service and a property renting service. The processing subsystem includes an interactive survey processing module including an information collection submodule to receive a motion video stream associated with the services, a face detection submodule to detect faces in the video stream, a face obscuring submodule to perform motion blurring on the extra faces and a survey preparation submodule to prepare an interactive survey comprising a modified video stream with blurred faces. The processing subsystem includes a survey report generation module to generate a survey report for the registered user in predefined successive time intervals to avail the services.

Description

SYSTEM AND METHOD TO CONDUCT AN INTERACTIVE SURVEY FOR PROVIDING A PLURALITY OF SERVICES

This International Application claims priority from a Patent application filed in India having Patent Application No. 202021042308, filed on September 29, 2020, and titled “SYSTEM AND METHOD TO CONDUCT AN INTERACTIVE SURVEY FOR PROVIDING A PLURALITY OF SERVICES”.

FIELD OF INVENTION

Embodiments of the present disclosure relate to interactive service providing platform and more particularly to a system and a method to conduct an interactive survey for providing a plurality of services.

BACKGROUND

Modern society has created a plethora of ways to provide goods and services to customers. However, physical locations continue to be the predominant forums preferred by customers. Whatever the type of business such as housing or commercial property, hotels, travel services, customer services or the like, the customers prefer to interact directly with the providers of the entity or service or want to see the entity or know about the services. From a perspective of customer service at the Brick and Mortar level, there is no mechanism to effectively service the customer based on his profile or preferences.

Conventionally, to avail different kind of services, user has to search separate platforms which is a tedious and time-consuming activity. Also, such platforms do not provide transparency to the users as there is no specific way where a user may check the kind of services or the entity that he is interested in purchasing. Some advance systems provide profiles of the entity or services by listing the features. However, such systems are unable to provide the real experience or view of the entity or the services.

With advancement in the technology, some of the system have been introduced which provides the video-graphic view of the entity or the services which a user wants to avail. However, public access of images, especially images containing human faces raises concerns about privacy. Also, such systems are limited to only certain kind of services or the entities.

Hence, there is a need for an improved system and method to conduct interactive survey for providing a plurality of services to address the aforementioned issue(s).

BRIEF DESCRIPTION

In accordance with an embodiment of the present disclosure, a system to conduct interactive survey for providing a plurality of services is provided. The system includes a processing subsystem hosted on a server. The processing subsystem is configured to execute on a network to control bidirectional communications among a plurality of modules. The processing subsystem includes a registration module configured to register a service provider by receiving a plurality of service details to offer the plurality of services. The registration module is also configured to register a user by receiving a plurality of user details to avail the plurality of services offered by the service provider. The processing subsystem also includes an interactive survey processing module communicatively coupled to the registration module. The interactive survey processing module includes an information collection submodule configured to receive a motion video stream in real time captured using an image capturing device by the service provider. The motion video stream includes a plurality of video images associated with the plurality of services. The interactive survey processing module also includes a face detection submodule communicatively coupled to the information collection submodule. The face detection submodule is configured to detect one or more regions corresponding to one or more faces present in the corresponding plurality of video images. The face detection submodule is also configured to identify one or more true faces from one or more detected faces by performing skin color analysis. The face detection submodule is further configured to determine one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions. The interactive survey processing module further includes a face obscuring submodule communicatively coupled to the face detection submodule. The face obscuring submodule is configured to eliminate a face region of a registered user from the one or more true faces to obtain one or more extra faces. The face obscuring submodule is also configured to identify orientation of the one or more extra faces in the one or more natural skin color region. The face obscuring submodule is further configured to compute a vector field associated with the corresponding one or more extra faces based on identified orientation, where the vector field comprises direction and extent of motion for each pixel. The face obscuring submodule is further configured to perform motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images. The interactive survey processing module further includes a survey preparation submodule communicatively coupled to the interactive survey processing submodule. The survey preparation module is configured to prepare interactive survey comprising a video stream corresponding to the plurality of services. The interactive survey comprises the video stream with obscured identity of the extra faces present in the video stream. The processing subsystem further includes a survey report generation module communicatively coupled to the interactive survey processing module. The survey report generation module is configured to generate a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider. In accordance with another embodiment of the present disclosure, a method to conduct an interactive survey for provided. The method includes registering, by a registration module, a service provider by receiving a plurality of service details to offer the plurality of services. The method also includes registering, by the registration module, a user by receiving a plurality of user details to avail the plurality of services offered by the service provider. The method further includes receiving, by an information collection submodule, a motion video stream in real time captured using an image capturing device by the service provider, where the motion video stream comprises a plurality of video images associated with the plurality of services. The method further includes detecting, by a face detection submodule, one or more regions corresponding to one or more faces present in the corresponding plurality of video images. The method further includes identifying, by the face detection submodule, one or more true faces from one or more detected faces by performing skin color analysis. The method further includes determining, by the face detection submodule, one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions. The method further includes eliminating, by a face obscuring submodule, a face region of a registered user from the one or more true faces to obtain one or more extra faces. The method further includes identifying, by the face obscuring submodule, orientation of the one or more extra faces in the one or more natural skin color region. The method further includes computing, by the face obscuring submodule, a vector field associated with the corresponding one or more extra faces based on identified orientation, where the vector field comprises direction and extent of motion for each pixel. The method further includes performing, by the face obscuring submodule, motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images. The method further includes preparing, by a survey preparation submodule, interactive survey comprising a video stream corresponding to the plurality of services, where the interactive survey comprises the video stream with obscured identity of the faces present in the video stream. The method further includes generating, by a survey report generation module, a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider.

To further clarify the advantages and features of the present disclosure, a more particular description of the disclosure will follow by reference to specific embodiments thereof, which are illustrated in the appended figures. It is to be appreciated that these figures depict only typical embodiments of the disclosure and are therefore not to be considered limiting in scope. The disclosure will be described and explained with additional specificity and detail with the appended figures.

BRIEF DESCRIPTION OF THE DRAWINGS

The disclosure will be described and explained with additional specificity and detail with the accompanying figures in which:

FIG. 1 is a block diagram representation of system to conduct an interactive survey to provide a plurality of services in accordance with an embodiment of the present disclosure;

FIG. 2 is a block diagram representation of one embodiment of the system of FIG. 1 in accordance with an embodiment of the present disclosure;

FIG. 3 is a schematic representation of an exemplary embodiment of the system of FIG. 1 in accordance with an embodiment of the present disclosure;

FIG. 4 is a block diagram of a computer or a server for system in accordance with an embodiment of the present disclosure; FIG. 5(a) is a flow chart representing the steps involved in a method to conduct an interactive survey for providing a plurality of services in accordance with an embodiment of the present disclosure; and

FIG. 5(b) is a flow chart representation of continuous steps of the method of FIG. 5(a) in accordance with an embodiment of the present disclosure.

Further, those skilled in the art will appreciate that elements in the figures are illustrated for simplicity and may not have necessarily been drawn to scale. Furthermore, in terms of the construction of the device, one or more components of the device may have been represented in the figures by conventional symbols, and the figures may show only those specific details that are pertinent to understanding the embodiments of the present disclosure so as not to obscure the figures with details that will be readily apparent to those skilled in the art having the benefit of the description herein.

DETAILED DESCRIPTION

For the purpose of promoting an understanding of the principles of the disclosure, reference will now be made to the embodiment illustrated in the figures and specific language will be used to describe them. It will nevertheless be understood that no limitation of the scope of the disclosure is thereby intended. Such alterations and further modifications in the illustrated system, and such further applications of the principles of the disclosure as would normally occur to those skilled in the art are to be construed as being within the scope of the present disclosure.

The terms "comprises", "comprising", or any other variations thereof, are intended to cover a non-exclusive inclusion, such that a process or method that comprises a list of steps does not include only those steps but may include other steps not expressly listed or inherent to such a process or method. Similarly, one or more devices or sub-systems or elements or structures or components preceded by "comprises... a" does not, without more constraints, preclude the existence of other devices, sub-systems, elements, structures, components, additional devices, additional sub-systems, additional elements, additional structures or additional components. Appearances of the phrase "in an embodiment", "in another embodiment" and similar language throughout this specification may, but not necessarily do, all refer to the same embodiment.

Unless otherwise defined, all technical and scientific terms used herein have the same meaning as commonly understood by those skilled in the art to which this disclosure belongs. The system, methods, and examples provided herein are only illustrative and not intended to be limiting.

In the following specification and the claims, reference will be made to a number of terms, which shall be defined to have the following meanings. The singular forms “a”, “an”, and “the” include plural references unless the context clearly dictates otherwise.

Embodiments of the present disclosure relate to system and method to conduct an interactive survey for providing a plurality of services. The system includes a processing subsystem hosted on a server. The processing subsystem is configured to execute on a network to control bidirectional communications among a plurality of modules. The processing subsystem includes a registration module configured to register a service provider by receiving a plurality of service details to offer the plurality of services. The registration module is also configured to register a user by receiving a plurality of user details to avail the plurality of services offered by the service provider. The processing subsystem also includes an interactive survey processing module communicatively coupled to the registration module. The interactive survey processing module includes an information collection submodule configured to receive a motion video stream in real time captured using an image capturing device by the service provider. The motion video stream includes a plurality of video images associated with the plurality of services. The interactive survey processing module also includes a face detection submodule communicatively coupled to the information collection submodule. The face detection submodule is configured to detect one or more regions corresponding to one or more faces present in the corresponding plurality of video images. The face detection submodule is also configured to identify one or more true faces from one or more detected faces by performing skin color analysis. The face detection submodule is further configured to determine one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions. The interactive survey processing module further includes a face obscuring submodule communicatively coupled to the face detection submodule. The face obscuring submodule is configured to eliminate a face region of a registered user from the one or more true faces to obtain one or more extra faces. The face obscuring submodule is also configured to identify orientation of the one or more extra faces in the one or more natural skin color region. The face obscuring submodule is further configured to compute a vector field associated with the corresponding one or more extra faces based on identified orientation, where the vector field comprises direction and extent of motion for each pixel. The face obscuring submodule is further configured to perform motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images. The interactive survey processing module further includes a survey preparation submodule communicatively coupled to the interactive survey processing submodule. The survey preparation module is configured to prepare interactive survey comprising a video stream corresponding to the plurality of services. The interactive survey comprises the video stream with obscured identity of the extra faces present in the video stream. The processing subsystem further includes a survey report generation module communicatively coupled to the interactive survey processing module. The survey report generation module is configured to generate a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider. FIG. 1 is a block diagram representation of system ( 10) to conduct an interactive survey to provide a plurality of services in accordance with an embodiment of the present disclosure. The system (10) includes a processing subsystem (20) which is hosted on a server (30). In one embodiment, the server may include a cloud based server. In another embodiment, the server may include a local server. The processing subsystem (20) is configured to execute on a network to control bidirectional communications among a plurality of modules. The communication may take places via a communication medium. In one embodiment, the communication medium may include a wireless communication network such as wi-fi, Bluetooth, near field communication, radio field communication or the like.

The processing subsystem (20) includes a registration module (40) which is configured to register a service provider by receiving a plurality of service details to offer the plurality of services. The registration module (40) is also configured to register a user by receiving a plurality of user details to avail the plurality of services offered by the service provider. In one embodiment, the user details may include one or more personal details associated with the one or more users. In one exemplary embodiment, the one or more users may register with the system via a customer computing device such as a hand-held device or a portable device. In such embodiment, the customer computing device may be one of a mobile phone, a laptop, a tablet and a desktop. In one embodiment, the service provider details may include at least one of location of the services, price related to services and an ownership details related to services. In such embodiment, the one or more service providers may register through a service provider computing device. In one embodiment, the service provider computing device may be one of a mobile phone, a laptop, a tablet and a desktop.

Furthermore, the processing subsystem (20) includes an interactive survey processing module (50) communicatively coupled to the registration module (40). The interactive survey processing module (50) includes an information collection submodule (60) configured to receive a motion video stream in real time captured using an image capturing device by the service provider. The motion video stream includes a plurality of video images associated with the plurality of services. In one embodiment, the image capturing device may include a camera or a video camera. In another embodiment, the real time motion video stream may be captured using imaging interface of the system which is in communication with the image capturing device of the user device. The video camera captures the video of the corresponding plurality of services. In one embodiment, the plurality of services may include a ticket reservation service, a skilled worker service, a hotel reservation service, a property purchasing service and a property renting service. In such an embodiment, the motion video stream comprises a video of vehicles/vehicle seating system associated with ticket reservation service, a video of services provided by the skilled workers, a video of a hotel/hotel rooms associated with the hotel reservation system and a video of a property associated with the property purchasing service and the property renting service.

The interactive survey processing module (60) also includes a face detection submodule (70) communicatively coupled to the information collection submodule (60). The face detection submodule (70) is configured to detect one or more regions corresponding to one or more faces present in the corresponding plurality of video images. The face detection submodule (70) is also configured to identify one or more true faces from one or more detected faces by performing skin color analysis. As used herein, the true face is defined as natural human face. The initially detected face regions may include true hits containing faces and false positives that do not actually correspond to faces. To limit the obscuring effects on the false positives, face detection submodule may use verification criteria to verify the detected regions and reject false positives. The face detection submodule (70) is further configured to determine one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions. As used herein, the false face is defined as a unnatural human face for example a photo of a person hanging on the wall. In one embodiment, a blur algorithm based on such verification criteria may be used to process potentially false positives. The blur algorithm is applied on the basis of the probability that an area of color is a natural skin color.

Moreover, the interactive survey processing module (50) further includes a face obscuring submodule (80) communicatively coupled to the face detection submodule. The face obscuring submodule (80) is configured to eliminate a face region of a registered user from the one or more true faces to obtain one or more extra faces. The face obscuring submodule (80) is also configured to identify orientation of the one or more extra faces in the one or more natural skin color region. The face obscuring submodule (80) is further configured to compute a vector field associated with the corresponding one or more extra faces based on identified orientation. The vector field includes direction and extent of motion for each pixel. The face obscuring submodule (80) is further configured to perform motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images. In detail, the blur algorithm based on skin color may be chosen to obscure the identity. Each pixel in the selected face region is blurred in proportion to its probability of having a natural skin color. Therefore, if the selected region has a low probability of corresponding to a human face based on color, the blurring effect performed on the region will be little.

Subsequently, the interactive survey processing module (50) further includes a survey preparation submodule (90) communicatively coupled to the interactive survey processing submodule. The survey preparation submodule (90) is configured to prepare interactive survey including a video stream corresponding to the plurality of services. The interactive survey includes the video stream with obscured identity of the extra faces present in the video stream. As used herein, the interactive survey is defined as an information collected by the system after the interaction the user either in terms of the plurality of details or in terms of video/modified video entered in the system. The processing subsystem (20) further includes a survey report generation module (100) communicatively coupled to the interactive survey processing module. The survey report generation module (100) is configured to generate a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider. In one embodiment, the survey report may include a set of video recordings obtained at predefined successive time intervals to provide progress or changes occurred in the plurality of services over a time period. In one embodiment, the interactive survey corresponding to the modified video may be provided to or uploaded to any third party platform as per user requirement.

FIG. 2 is a block diagram representation of one embodiment of the system (10) of FIG. 1 in accordance with an embodiment of the present disclosure. The system of FIG. 1 includes a processing subsystem (20) including a registration module (40), an interactive survey processing module (50) including an information collection submodule (60), a face detection submodule (70), a face obscuring submodule (80), a survey preparation submodule (90) and a survey report generation module (100). In one embodiment, the processing subsystem (20) may include an advertisement generation module (110) which is configured to retrieve one or more advertising parameters corresponding to the interactive survey. The one or more advertising parameters includes content of advertisement or location of advertisement. The advertisement generation module is also configured to generate an advertisement based on one or more retrieved advertising parameters. The advertisement includes a media segment corresponding to the plurality of services. As used herein, the term “advertising parameter” is intended to include, but is not limited to, one or more options characteristics, definitions, rules, and/or other information defined by an advertiser for use in the creation of an interactive advertisement relating to the advertiser. Furthermore, the processing subsystem (20) includes a ticket reservation module (120) which is configured to receive a motion video stream of a vehicle seating system associated with a ticket reservation service. The ticket reservation module is also configured to prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the vehicle seating system. The ticket reservation module is further configured to enable the user to book a seat based on the view of the vehicle seating system provided by the interactive survey. In a non-limiting example consider that when the service provider uploads a video of the seating system of an airline’s aircraft, the ticket reservation subsystem receives the video for further processing. The received video is further processed to detect one or more extra faces coming in the video for privacy concerns. The detected extra faces are obscured and an interactive survey corresponding to a modified video is prepared. Further, the ticket reservation module enables the users to book the ticket by selecting a seat of his choice by looking at the video of the aircraft’s seating system.

Moreover, the processing subsystem (20) further includes a skilled worker booking module (130) which is configured to receive a motion video stream of services provided by one or more skilled workers. In one embodiment, the one or more skilled workers may include at least one of painters, plumbers, electrician, carpenters, househelp, tourist guide or the like. The skilled worker booking module is also configured to prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the services provided by the one or more skilled workers. The skilled worker booking module is further configured to enable the user to book a skilled worker based on the view of the services provided by the interactive survey. In one non-limiting example consider that a skilled worker such as carpenter uploads a video of creations and the services provided by him, the skilled worker booking module receives the video for further processing. The received video is then is further processed to detect one or more extra faces coming in the video for privacy concerns. The detected extra faces are obscured and an interactive survey corresponding to a modified video is prepared. The skilled worker booking module further enables the user to book a skilled worker based on the view of the creations and services visible in the video uploaded by the skilled worker. In one embodiment, the skilled worker booking module may enable the user to book a tourist guide along with vehicle though video uploaded by him.

In addition, the processing subsystem (20) includes a hotel reservation module (140) which is configured to receive a motion video stream of hotel/hotel rooms associated with hotel reservation services. As used herein, hotel may include any type for example hotels, motels, lodges, resorts, restaurants or the like. The hotel reservation module is also configured to prepare interactive survey by obscuring identity of the extra faces present in the motion video stream of the hotel/hotel rooms. The hotel reservation module is further configured to enable the user to book a hotel room based on the view of the services provided by the interactive survey and the list of room numbers. In one non-limiting example consider that the hotel service provider uploads a video of his hotel including the hotel rooms. The hotel reservation module receives the video to detect one or more extra faces coming in the video for privacy concerns. The detected extra faces are obscured and an interactive survey corresponding to a modified video is prepared. The hotel reservation module further enables the users to book a hotel by looking at the hotel rooms and amenities in the vide uploaded by the hotel service provider.

Also, the processing subsystem (20) includes a property booking module ( 150) which is configured to receive a motion video stream of a property associated with a property purchasing service and a property renting service. The property booking module is also configured to prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the property. The property booking module is further configured to enable the user to book a property based on the view of the property provided by the interactive survey. The property booking module is further configured to generate a survey report by obtaining a set of video recordings at predefined successive time intervals to provide progress or changes occurred in the property over a time period. Consider a non-limiting example where a property dealer uploads a video of a partially constructed house which the property booking module receives for further processing. The property booking module detects one or more extra faces coming in the video for privacy concerns. The detected extra faces are obscured and an interactive survey corresponding to a modified video is prepared whereas the face of the person who is posting the video may not be obscured. Further, the property booking module enables the users to purchase the property by looking at the property and its details in the video. In some conditions, the property booking module also creates a survey report for example in every 6 months where the progress of partially constructed house may be shown with the help of videos.

FIG. 3 is a block diagram representation of an exemplary system (10) of FIG. 1 in accordance with an embodiment of the present disclosure. Considering an example where a property service provider (160) and a user (170) who wants to purchase a property registers with the registration module (40) via a service provider interface (180) and a user interface (190) respectively. When the service provider uploads a video of a under construction building (200), the information collection submodule (60) receives the video (210) of the under construction building. The face detection submodule (70) further detects one or more regions corresponding to one or more faces present in the video. Further, the face detection submodule performs skin color analysis to identify true human faces in the video and eliminate false faces which are not actual faces but considered as false in analysis. Once the true human faces are detected in the video, the face obscuring submodule (80) eliminates a face region of the registered user from the one or more true faces to obtain one or more extra faces. Further, the face obscuring submodule identifies orientation of the one or more extra faces in the one or more natural skin color region and computes a vector field associated with the corresponding one or more extra faces based on identified orientation. The vector field includes direction and extent of motion for each pixel.

Furthermore, the face obscuring submodule performs motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the video. The extra faces are blurred for privacy purposes of the people present in the video. Once the video is secured and modified, the survey preparation submodule (90) prepares an interactive survey which includes a modified video of the under construction building. As a result, the property booking module (150) enables the user to buy the property based on the interactive survey of the under construction building prepared by the survey preparation module. For user’s satisfaction/ trust over the service provider, the service provider provides other apartments numbers as 101, 102, 103, 104, 105. This will help the buyer to gauge how many flats are being sold and which flat to buy. If the buyer is potential, they may also know who are going to be their neighbors as neighbors play a vital role in many lives. And, to see the progress of their under construction property, the survey report generation module (100) generates a survey report (220) for the registered user in every 6 months to show the progress of construction of each part of the building which is under construction.

FIG. 4 is a block diagram of a computer or a server (300) for system for kiddie rides in accordance with an embodiment of the present disclosure. The server includes processor(s) (310), and memory (320) operatively coupled to the bus (330).

The processor(s) (310), as used herein, means any type of computational circuit, such as, but not limited to, a microprocessor, a microcontroller, a complex instruction set computing microprocessor, a reduced instruction set computing microprocessor, a very long instruction word microprocessor, an explicitly parallel instruction computing microprocessor, a digital signal processor, or any other type of processing circuit, or a combination thereof. The memory (320) includes a plurality of subsystems and a plurality of modules stored in the form of executable program which instructs the processor (310) to perform the method steps illustrated in FIG. 1. The memory (320) is substantially similar to the system (10) of FIG.l. The memory (320) has following subsystems: a processing subsystem including a registration module, an interactive survey processing module including an information collection submodule, a face detection submodule, a face obscuring submodule, a survey preparation submodule, a survey report generation module and an advertisement generation module.

The processing subsystem includes a registration module configured to register a service provider by receiving a plurality of service details to offer the plurality of services. The registration module is also configured to register a user by receiving a plurality of user details to avail the plurality of services offered by the service provider. The processing subsystem also includes an interactive survey processing module communicatively coupled to the registration module. The interactive survey processing module includes an information collection submodule configured to receive a motion video stream captured using an image capturing device by the service provider. The motion video stream includes a plurality of video images associated with the plurality of services. The interactive survey processing module also includes a face detection submodule communicatively coupled to the information collection submodule. The face detection submodule is configured to detect one or more regions corresponding to one or more faces present in the corresponding plurality of video images. The face detection submodule is also configured to identify one or more true faces from one or more detected faces by performing skin color analysis. The face detection submodule is further configured to determine one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions. The interactive survey processing module further includes a face obscuring submodule communicatively coupled to the face detection submodule. The face obscuring submodule is configured to eliminate a face region of a registered user from the one or more true faces to obtain one or more extra faces. The face obscuring submodule is also configured to identify orientation of the one or more extra faces in the one or more natural skin color region. The face obscuring submodule is further configured to compute a vector field associated with the corresponding one or more extra faces based on identified orientation, where the vector field comprises direction and extent of motion for each pixel. The face obscuring submodule is further configured to perform motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images. The interactive survey processing module further includes a survey preparation submodule communicatively coupled to the interactive survey processing submodule. The survey preparation module is configured to prepare interactive survey comprising a video stream corresponding to the plurality of services. The interactive survey comprises the video stream with obscured identity of the extra faces present in the video stream. The processing subsystem further includes a survey report generation module communicatively coupled to the interactive survey processing module. The survey report generation module is configured to generate a survey report for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider.

Computer memory elements may include any suitable memory device(s) for storing data and executable program, such as read only memory, random access memory, erasable programmable read only memory, electrically erasable programmable read only memory, hard drive, removable media drive for handling memory cards and the like. Embodiments of the present subject matter may be implemented in conjunction with program modules, including functions, procedures, data structures, and application programs, for performing tasks, or defining abstract data types or low-level hardware contexts. Executable program stored on any of the above-mentioned storage media may be executable by the processor(s) (310).

FIG. 5(a) and FIG. 5(b) is a flow chart representing the steps involved in a method (400) to conduct an interactive survey for providing a plurality of services in accordance with an embodiment of the present disclosure. The method (400) includes registering a service provider by receiving a plurality of service details to offer the plurality of services in step 410. In one embodiment, registering a service provider by receiving a plurality of service details to offer the plurality of services by a registration module of a processing subsystem. The method (400) also includes registering a user by receiving a plurality of user details to avail the plurality of services offered by the service provider in step 420. In one embodiment, receiving a plurality of user details to avail the plurality of services offered by the service provider by the registration module. In one embodiment, the user details may include one or more personal details associated with the one or more users. In one embodiment, the service provider details may include at least one of location of the services, price related to services and an ownership details related to services.

The method (400) further includes receiving a motion video stream captured using an image capturing device by the service provider, wherein the motion video stream comprises a plurality of video images associated with the plurality of services in step 430. In one embodiment, receiving a motion video stream captured using an image capturing device by the service provider by an information collection submodule. In such an embodiment, the plurality of services may include a ticket reservation service, a skilled worker service, a hotel reservation service, a property purchasing service and a property renting service. In a specific embodiment, the motion video stream may include a video of vehicles/vehicle seating system associated with ticket reservation service, a video of services provided by the skilled workers, a video of a hotel/hotel rooms associated with the hotel reservation system and a video of a property associated with the property purchasing service and the property renting service.

The method (400) further includes detecting one or more regions corresponding to one or more faces present in the corresponding plurality of video images in step 440. In one embodiment, detecting one or more regions corresponding to one or more faces by a face detection submodule. The method (400) further includes identifying one or more true faces from one or more detected faces by performing skin color analysis in step 450. In a specific embodiment, identifying one or more true faces from one or more detected faces by the face detection submodule. Further, the method (400) includes determining one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions in step 460. In such an embodiment, determining one or more natural skin color regions based on the skin color analysis by the face detection submodule.

Moreover, the method (400) includes eliminating a face region of a registered user from the one or more true faces to obtain one or more extra faces in step 470. In one embodiment, eliminating a face region of a registered user from the one or more true faces by a face obscuring submodule. The method (400) further includes identifying orientation of the one or more extra faces in the one or more natural skin color region in step 480. In a specific embodiment, identifying orientation of the one or more extra faces in the one or more natural skin color region by the face obscuring submodule. Further, the method (400) includes computing a vector field associated with the corresponding one or more extra faces based on identified orientation, wherein the vector field comprises direction and extent of motion for each pixel in step 490. In such an embodiment, computing a vector field associated with the corresponding one or more extra faces by the face obscuring submodule.

Subsequently, the method (400) includes performing motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images in step 500. In one embodiment, performing motion blurring on the one or more extra faces by the face obscuring submodule. The method (400) further includes preparing interactive survey comprising a video stream corresponding to the plurality of services, wherein the interactive survey comprises the video stream with obscured identity of the faces present in the video stream in step 510. In a specific embodiment, preparing interactive survey comprising a video stream corresponding to the plurality of services by a survey preparation submodule.

Additionally, the method (500) includes generating a survey report for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider in step 520. In one embodiment, generating a survey report for the registered user in predefined successive time intervals by a survey report generation module. In some embodiments, the survey report may include a set of video recordings obtained at predefined successive time intervals to provide progress or changes occurred in the plurality of services over a time period. In one embodiment, the method (400) may include retrieving, by an advertisement generation module, one or more advertising parameters corresponding to the interactive survey, wherein the one or more advertising parameters comprises content of advertisement or location of advertisement. In such an embodiment, the method (400) may include generating, by the advertisement generation module, an advertisement based on one or more retrieved advertising parameters, wherein the advertisement comprises a media segment corresponding to the plurality of services. In some embodiment, the method (400) may include receiving, a ticket reservation module, a motion video stream of a vehicle seating system associated with a ticket reservation service, preparing, a ticket reservation module, interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the vehicle seating system and enabling, by a ticket reservation module, the user to book a seat based on the view of the vehicle seating system provided by the interactive survey.

In a specific embodiment, the method (400) may include receiving, by a skilled worker booking module, a motion video stream of services provided by one or more skilled workers, wherein the one or more skilled workers comprises at least one of painters, plumbers, electrician, carpenters or house-help. The method (400) may include preparing, by a skilled worker booking module, an interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the services provided by the one or more skilled workers and enabling the user to book a skilled worker based on the view of the services provided by the interactive survey.

Similarly, the method (400) includes receiving, by a hotel reservation module, a motion video stream of hotel/hotel rooms associated with hotel reservation services, preparing interactive survey by obscuring identity of the extra faces present in the motion video stream of the hotel/hotel rooms and enabling the user to book a hotel room based on the view of the services provided by the interactive survey. In a particular embodiment, the method (400) may include receiving, by a property booking module, a motion video stream of a property associated with a property purchasing service and a property renting service, prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the property, enable the user to book a property based on the view of the property provided by the interactive survey and generate a survey report by obtaining a set of video recordings at predefined successive time intervals to provide progress or changes occurred in the property over a time period.

Various embodiments of the system and method to conduct an interactive survey for providing a plurality of services as described above enables modifications of photo images while maintaining the realistic look of the digital image while preserving the realistic look of the images. Whereas currently available technology may allow for such insertions or edits to be made to photo images, they are difficult to implement and are not practicably available to an average computer user. The system allowing various parties involved in the plurality of services to come together in a platform to facilitate the user with the applicable regulatory guidelines.

The system is applicable for any product, goods, service, or any other article of commerce including, but not limited to, such items as rentals, tickets (e.g., entertainment, travel, etc.), reservations (e.g., travel, hotel, restaurant, entertainment, etc.), real estate, information, food, and financial products among others.

It will be understood by those skilled in the art that the foregoing general description and the following detailed description are exemplary and explanatory of the disclosure and are not intended to be restrictive thereof. While specific language has been used to describe the disclosure, any limitations arising on account of the same are not intended.

The figures and the foregoing description give examples of embodiments. Those skilled in the art will appreciate that one or more of the described elements may well be combined into a single functional element. Alternatively, certain elements may be split into multiple functional elements. Elements from one embodiment may be added to another embodiment. For example, the order of processes described herein may be changed and are not limited to the manner described herein. Moreover, the actions of any flow diagram need not be implemented in the order shown; nor do all of the acts need to be necessarily performed. Also, those acts that are not dependent on other acts may be performed in parallel with the other acts. The scope of embodiments is by no means limited by these specific examples.

Claims

WE CLAIM:

1. A system (10) to conduct interactive survey for providing a plurality of services comprising: a processing subsystem (20) hosted on a server (30) and configured to execute on a network to control bidirectional communications among a plurality of modules comprising: a registration module (40) configured to: register a service provider by receiving a plurality of service details to offer the plurality of services; and register a user by receiving a plurality of user details to avail the plurality of services offered by the service provider; an interactive survey processing module (50) communicatively coupled to the registration module (40), wherein the interactive survey processing module (50) comprises: an information collection submodule (60) configured to receive a motion video stream in real time captured using an image capturing device by the service provider, wherein the motion video stream comprises a plurality of video images associated with the plurality of services; a face detection submodule (70) communicatively coupled to the information collection submodule (60), wherein the face detection submodule (70) is configured to: detect one or more regions corresponding to one or more faces present in the corresponding plurality of video images;

24 identify one or more true faces from one or more detected faces by performing skin color analysis; and determine one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions; a face obscuring submodule (80) communicatively coupled to the face detection submodule (70), wherein the face obscuring submodule (80) is configured to: eliminate a face region of a registered user from the one or more true faces to obtain one or more extra faces; identify orientation of the one or more extra faces in the one or more natural skin color region; compute a vector field associated with the corresponding one or more extra faces based on identified orientation, wherein the vector field comprises direction and extent of motion for each pixel; and perform motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images; a survey preparation submodule (90) communicatively coupled to the interactive survey processing submodule (80), wherein the survey preparation module (90) is configured to prepare an interactive survey comprising a video stream corresponding to the plurality of services, wherein the interactive survey comprises the video stream with obscured identity of the extra faces present in the video stream; and a survey report generation module (100) communicatively coupled to the interactive survey processing module (90), wherein the survey report generation module (100) is configured to generate a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider.

2. The system (10) as claimed in claim 1, wherein the plurality of services comprises a ticket reservation service, a skilled worker service, a hotel reservation service, a property purchasing service and a property renting service.

3. The system (10) as claimed in claim 1, wherein the motion video stream comprises a video of vehicles/vehicle seating system associated with ticket reservation service, a video of services provided by the skilled workers, a video of a hotel/hotel rooms associated with the hotel reservation system and a video of a property associated with the property purchasing service and the property renting service.

4. The system (10) as claimed in claim 1, wherein the survey report comprises a set of video recordings obtained at predefined successive time intervals to provide progress or changes occurred in the plurality of services over a time period.

5. The system (10) as claimed in claim 1, wherein the processing subsystem (20) comprises an advertisement generation module (110) configured to: retrieve one or more advertising parameters corresponding to the interactive survey, wherein the one or more advertising parameters comprises content of advertisement or location of advertisement; and generate an advertisement based on one or more retrieved advertising parameters, wherein the advertisement comprises a media segment corresponding to the plurality of services.

6. The system (10) as claimed in claim 1, wherein the processing subsystem (20) comprises a ticket reservation module (120) configured to: receive a motion video stream of a vehicle seating system associated with a ticket reservation service; prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the vehicle seating system; and enable the user to book a seat based on the view of the vehicle seating system provided by the interactive survey.

7. The system (10) as claimed in claim 1, wherein the processing subsystem (20) comprises a skilled worker booking module (130) configured to: receive a motion video stream of services provided by one or more skilled workers, wherein the one or more skilled workers comprises at least one of painters, plumbers, electrician, carpenters or house -help; prepare an interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the services provided by the one or more skilled workers; and enable the user to book a skilled worker based on the view of the services provided by the interactive survey.

8. The system (10) as claimed in claim 1, wherein the processing subsystem (20) comprises a hotel reservation module (140) configured to:

27 receive a motion video stream of hotel/hotel rooms associated with hotel reservation services; prepare interactive survey by obscuring identity of the extra faces present in the motion video stream of the hotel/hotel rooms; and enable the user to book a hotel room based on the view of the services provided by the interactive survey.

9. The system (10) as claimed in claim 1, wherein the processing subsystem (20) comprises a property booking module (150) configured to: receive a motion video stream of a property associated with a property purchasing service and a property renting service; prepare interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the property; enable the user to book a property based on the view of the property provided by the interactive survey; and generate a survey report by obtaining a set of video recordings at predefined successive time intervals to provide progress or changes occurred in the property over a time period.

10. A method (400) comprising: registering, by a registration module, a service provider by receiving a plurality of service details to offer the plurality of services; (410) registering, by the registration module, a user by receiving a plurality of user details to avail the plurality of services offered by the service provider; (420)

28 receiving, by an information collection submodule, a motion video stream in real time captured using an image capturing device by the service provider, wherein the motion video stream comprises a plurality of video images associated with the plurality of services; (430) detecting, by a face detection submodule, one or more regions corresponding to one or more faces present in the corresponding plurality of video images; (440) identifying, by the face detection submodule, one or more true faces from one or more detected faces by performing skin color analysis; (450) determining, by the face detection submodule, one or more natural skin color regions based on the skin color analysis to eliminate detection of one or more false faces in the one or more regions; (460) eliminating, by a face obscuring submodule, a face region of a registered user from the one or more true faces to obtain one or more extra faces; (470) identifying, by the face obscuring submodule, orientation of the one or more extra faces in the one or more natural skin color region; (480) computing, by the face obscuring submodule, a vector field associated with the corresponding one or more extra faces based on identified orientation, wherein the vector field comprises direction and extent of motion for each pixel; (490) performing, by the face obscuring submodule, motion blurring on the one or more extra faces by varying the direction and the extent of motion of the vector field in a predefined direction and amount to obscure identity of faces present in the corresponding plurality of video images; (500) preparing, by a survey preparation submodule, interactive survey comprising a video stream corresponding to the plurality of services, wherein the interactive

29 survey comprises the video stream with obscured identity of the faces present in the video stream; (510) and generating, by a survey report generation module, a survey report in real time for the registered user in predefined successive time intervals based on a prepared interactive survey to avail the plurality of services offered by the service provider. (520)

11. The method as claimed in claim 10, comprising: retrieving, by an advertisement generation module, one or more advertising parameters corresponding to the interactive survey, wherein the one or more advertising parameters comprises content of advertisement or location of advertisement; and generating, by the advertisement generation module, an advertisement based on one or more retrieved advertising parameters, wherein the advertisement comprises a media segment corresponding to the plurality of services.

12. The method as claimed in claim 10, comprising: receiving, by a ticket reservation module, a motion video stream of a vehicle seating system associated with a ticket reservation service; preparing, by the ticket reservation module, interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the vehicle seating system; and enabling, by the ticket reservation module, the user to book a seat based on the view of the vehicle seating system provided by the interactive survey.

13. The method as claimed in claim 10, comprising:

30 receiving, by a skilled worker booking module, a motion video stream of services provided by one or more skilled workers, wherein the one or more skilled workers comprises at least one of painters, plumbers, electrician, carpenters or house-help; preparing, by the skilled worker booking module, an interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the services provided by the one or more skilled workers; and enabling, by the skilled worker booking module, the user to book a skilled worker based on the view of the services provided by the interactive survey.

14. The method as claimed in claim 10, comprising: receiving, by a hotel reservation module, a motion video stream of hotel/hotel rooms associated with hotel reservation services; preparing, by the hotel reservation module, interactive survey by obscuring identity of the extra faces present in the motion video stream of the hotel/hotel rooms; and enabling, by the hotel reservation module, the user to book a hotel room based on the view of the services provided by the interactive survey.

15. The method as claimed in claim 10, comprising: receiving, by a property booking module, a motion video stream of a property associated with a property purchasing service and a property renting service;

31 preparing, by the property booking module, interactive survey by obscuring identity of the extra faces present in the motion video stream to provide a view of the property; enabling, by the property booking module, the user to book a property based on the view of the property provided by the interactive survey; and generating, by the property booking module, a survey report by obtaining a set of video recordings at predefined successive time intervals to provide progress or changes occurred in the property over a time period.

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