WO2022045879A1

WO2022045879A1 - An automated service and transportation system

Info

Publication number: WO2022045879A1
Application number: PCT/MY2021/050067
Authority: WO
Inventors: Chung Onn LAI
Original assignee: Emerico International Sdn Bhd
Priority date: 2020-08-27
Filing date: 2021-08-18
Publication date: 2022-03-03

Abstract

The present invention provides a system (100) for providing a service and transportation comprising: a cloud server (140) in communication with at least one mobile robot (110) and a plurality of user mobile devices (180) via a communication network, comprises: a queue management module (141) configured to generate a digital queue number to the designated user mobile device (180) upon receiving a request; and a robot management system (142) configured to assign the mobile robot (110) to the designated user mobile device (180) in accordance to the sequence of the generated digital queue numbers. The cloud server (140) further comprises: a location tracker module (143) configured to trigger the assigned mobile robot (110) and the designated user mobile device (180) to transmit signals related to their locations, for establishing connection between the assigned mobile robot (110) and the designated user mobile device (180); and a navigation module (144) configured to determine a path by using a pre-inputted map of a location upon successful connection and accordingly guide the assigned mobile robot (180) to the position of the designated user mobile device (180).

Description

AN AUTOMATED SERVICE AND TRANSPORTATION SYSTEM

FIELD OF THE INVENTION

This invention relates to a system to provide a service and more particularly, to an automated service and transportation system to provide services like for an example pick up/delivery of objects and transport human or animal from one location to another.

BACKGROUND OF THE INVENTION

Localization and mapping technique, is a process of creating a map using a robot or unmanned vehicle that navigates in an environment. The robot or unmanned vehicle plots a course at the same time, it also configured to determine its location details in the environment. This process uses a complex array of computations, algorithms and sensory inputs to navigate around a previously unknown environment or to update the map of a previously known environment. Further, this process enables the remote creation of GIS data in situations where the environment is too dangerous or small for humans to map.

There are several prior arts disclosing about the localization and mapping technique, some of which are listed below for reference. The Korean patent application number KR20140108821A discloses a method for localizing and mapping the position of a mobile robot comprises obtaining the relative coordinates within a moving space using an encoder; obtaining an absolute coordinate within the moving space through at least one among the strength and direction of a signal using the multiple vector field sensors; defining multiple arbitrary cells on the surface of the moving space and defining the multiple cells having multiple nodes at predetermined positions; and performing the localization and mapping within the moving space while updating the position information of the multiple nodes of one or more cells using the relative coordinates obtained by the encoder and the multiple vector field sensors, and determining the position information of a previous node while localizing the position information of a new node during movement.

Another cited prior art, the United States of America granted patent number US9827680B2 discloses a robot is configured to use the SLAM technique to carry out at least the following different interactions: the robot communicates autonomously with a physician or an assistant directly or via an intermediary; the robot interacts with an inventory of goods and browses the inventory of goods to determine if a prescribed medication is available in the pharmacy; if the prescribed medication is available in the pharmacy, the robot interacts with a medication dispenser, using the internal mapping to fill a container with the prescribed medication, and store the container; when a patient or a proxy arrives to pick up the prescribed medication, the robot checks and approves an identification of the patient or the proxy; and when the patient or proxy presents a prescription containing the prescribed medication, the robot retrieves the container with the prescribed medication and hands the container with the prescribed medication over to the patient or proxy.

The drawbacks of above mentioned localization and mapping techniques are these maps are provided with pre-set path is plotted in advance before guiding the robot or the unmanned vehicle in the environment. The pre-set map includes the details and the positions of the object located in the environment. If the position of the objects in the environment is changed, the robot or the unmanned vehicle using the pre-set map cannot compute the changes or re-map on the changes on the base map and recognises the object as an unknown object.

None of the above-cited prior arts discloses such a system configured to determine the path to navigate the robot or the unmanned vehicle in the environment using the map and upon detection of obstacles or changes in the positions of the object, the path is updated based on the detection and accordingly guides the robot towards its destination. SUMMARY OF THE INVENTION

The present invention provides a system to provide a service and transportation comprises: a cloud server in communication with at least one mobile robot and a plurality of user mobile devices via a communication network, comprises: a queue management module configured to generate a digital queue number to the designated user mobile device upon receiving a request; and a robot management system configured to assign the mobile robot to the designated user mobile device in accordance to the sequence of the generated digital queue numbers, characterized in that, the cloud server further comprises: a location tracker module configured to trigger the assigned mobile robot and the designated user mobile device to transmit signals related to their locations, for establishing connection between the assigned mobile robot and the designated user mobile device; and a navigation module configured to determine a path by using a pre-inputted map of a location upon successful connection and accordingly guide the assigned mobile robot to the position of the designated user mobile device.

Preferably, the navigation module configured to calculate distance between the assigned mobile robot and the designated user mobile device upon successful connection between the assigned mobile robot and the designated user mobile device.

Preferably, the navigation module configured to analyse the pre-inputted map using grids for generating a grid map.

Preferably, the location tracker module configured to transmit a signal to a position controller to trigger indoor positioning module to transmit the signal related to its positions.

Preferably, the user mobile device installed with an application module comprises of a location enable module configured to trigger a location positioning module of the user mobile device to transmit location details to the cloud server via the communication network. Preferably, the location tracker module configured to connect the assigned mobile robot with the designated user mobile device upon receiving the location details from the user mobile device in response to the signal to transmit by the assigned mobile robot.

Preferably, the location tracker module configured to transmit the signal to the position controller to trigger an outdoor positioning module to transmit the signal related to its positions upon failure to receive the location details from the designated user mobile device in response to the transmitted signal from the assigned mobile robot.

Preferably, the location tracker module is configured to automatically switch between the indoor positioning module and the outdoor positioning module based on the response received from the designated user mobile device.

Further, the navigation module is configured to map the generated grid map with the calculated distance for path determination.

Preferably, the navigation module configured to update the determined path upon detection of any obstacles by the assigned mobile robot along the determined path.

Preferably, the user mobile devices are personal digital assistants (PDA), smart phones, tablets, laptops, netbooks, phablets, phoblets or any suitable means which capable of processing data and performing data transmission.

Further, the cloud server comprises an application management module configured to generate a code and transmit the generated code to the designated user mobile device upon the mobile robot has reached its destination.

Further, the cloud server comprises a service management module configured to provide sequence of the requests generated by the designated user mobile device and its related details.

Preferably, the service management module configured to prompt the user mobile device to provide the generated code for user identity verification while availing the service.

BRIEF DESCRIPTION OF DRAWINGS

These and other features, aspects, and advantages of the present invention will become better understood, when the following detailed description is read with reference to the accompanying drawings in which like characters represent like parts throughout the drawings, wherein:

Figure. 1 is a block diagram of a system to provide a service and transportation, in accordance to a preferred embodiment of the present invention.

Figure. 2 is a block diagram of hardware module architecture of a robot, in accordance to an embodiment of the present invention.

Figure. 3 is a block diagram of software module arrangement of the system in accordance to an embodiment of the present invention.

Figure. 4 is a flow chart showing process steps carried out by the system to provide the service and transportation, in accordance to a preferred embodiment of the present invention.

DETAILED DESCRIPTION OF THE INVENTION

The present invention discloses a system configured to provide a service and transportation by navigating at least one mobile robot towards destination of a user mobile device accessed by a user. The mobile robot preferably includes a compartment to transport a living object or a non living object from one place to other place. The services can be related to any service sector which includes but not limited to courier sector, food & beverage sector, entertainment sector, retail sector, banking sector, travel & hospitality sector, medical sector, insurance sector, automobile sector and any other service sectors known in the art.

Figure 1, illustrates the system (100) for providing a service and transportation comprises: at least one mobile robot (110), a cloud server (140) and a plurality of user mobile devices (180).

The user mobile device (180) can be personal digital assistants (PDA), smart phones, tablets, laptops, netbooks, phablets, phoblets or any suitable devices which are capable of data processing and performing data transmission.

In a preferred embodiment, the user mobile device (180) is a smart phone device installed with an application module (181). The user mobile device (180) can include display means, a communication means, a location positioning module (186) and an input means. The user is required to register the details to log in to the application module (181) via the input means and to generate a service request. The application module (181) may provide a virtual form for the user to provide the details related to the service required. Further, the application module (181) can include a virtual button for the user to confirm and submit the details. Furthermore, the application module (181) is configured to establish communication link with the cloud server (140) via a communication network and transmit the service request to the cloud server (140).

The application module (181) preferably includes a queue ticketing module (182), a transaction module (183), an authentication module (184), a location enable module (185) and a location positioning module (186). The queue ticketing module (182) is configured to communicate with the cloud server (140) and assist to obtain a digital queue number from the cloud server (140) for the submitted service request. Further, the queue ticketing module (182) is also configured to provide the user about current status on the ongoing queue number and alert the user upon his/her turn. The transaction module (183) is configured to allow the user to perform transaction for the service request using the user mobile device (180). Preferably, the transaction module (183) is configured to provide support for any transactional operations via the user mobile device (180). The authentication module (184) is configured to authenticate the identity of the user prior to any transaction to be made. Preferably, the authentication module (184) is in communication with a database pre-stored with list of user identification details. Preferably, the authentication module (184) is configured to perform authentication by comparing the captured user identity details with the prestored list of data. Upon successful submission of the service request, the location enable module (185) is configured to enable the location positioning module (186) to determine real time locations of the user mobile device (180). Preferably, the cloud server (140) is configured to trigger the location enable module (185) to enable the location positioning module (186) to transmit the location details to the cloud server

(140). The location positioning module (186) preferably comprises of a bluetooth module, Wifi module, UWB module, step counter and a global positioning module.

The cloud server (140) can be a virtual server (rather than a physical server) running in a cloud computing environment. It can be built, hosted and delivered via a cloud computing platform via the internet, and can be accessed remotely by the user mobile device (180). The cloud server (140) comprises of a queue management module

(141), a robot management system (142), a location tracking module (143), a navigation module (144), an application management module (145) and a service management module (146).

The queue management module (141) is configured to receive the service request from the user mobile device (180) and generate the digital queue number for the received service request in a sequential order. Preferably, the queue management module (141) is configured to generate the digital queue number on the basis of first come first serve. Further, the queue management module (141) is configured to transmit the generated digital queue number to the user mobile device (180) for the user reference and to the robot management module (142). Preferably, the queue management module (141) is configured to analyze the type of the service request and sort the service request based on the pre-defined precedence order. Based the sorted results the queue management module (141) is configured to generate the digital queue number. The robot management module (142) configured to manage activities of the mobile robot (110) in accordance to the sequence of the generated queue numbers. Preferably, the robot management module (142) is configured to communicate and assign the mobile robot (110) for the service request of the designated user mobile device (180). Preferably, the robot management module (142) is configured to assign the mobile robot (110) for the each service request of the designated user mobile device (180) based on the sequential order of the generated digital queue number. Further, the robot management module (142) is configured to trigger the assigned mobile robot (110) to attend to the service request.

The location tracker module (143) is configured to trigger the assigned mobile robot (110) and the designated user mobile device (180) to transmit signals related to their locations in order to establish a connection link between the assigned mobile robot (110) and the designated user mobile device (180).

The navigation module (144) is configured to determine a path preferably a shortest path upon successful connection established and accordingly guide the assigned mobile robot (110) to towards the location of the designated user mobile device (180).

The application management module (144) is preferably configured to generate a code and transmit the generated code to the designated user mobile device (180) upon the mobile robot (110) has reached its destination. The application management module (144) is also configured to control and manage the usage of the application module (181) installed in the user mobile device (180). Preferably, the application management module (144) is configured to generate detailed logs, application statistics and complete analysis report which can assist administrator to understand the user behavior based on the usage of the application module (181). Further, the application management module (144) is configured to block the user from usage of the application module (181) based on the user behavior if found that the application module (181) is misused.

The service management module (146) configured to provide sequence of the requests generated by the designated user mobile device (180) and its related details. Further, the service management module (146) configured to prompt the user mobile device (180) to provide the code into the system (100) for user identity verification prior to allow the user to access the mobile robot (110). Preferably, the service management module (146) is configured to perform an additional authentication using biometric data of the user to complete the user identity verification.

Figure. 2 illustrates the hardware module architecture of the mobile robot. The mobile robot (110) comprises of a main body, a user interface platform (111), at least one external device (114), an electronic controller (115), a plurality of sensors (116), a wheel drive system, a light module (121), a charging circuit (119) and a battery (120). The mobile robot (110) is preferably configured to receive instructions along with location details from the cloud server (140) to travel towards the designated user mobile device (180) and attend to the user’s request.

The main body can be in any kind of shape configuration. It is preferably provided with a mount to receive the user interface platform (111) into it. The user interface platform (111) is connected to the charging circuit (119) and the battery (120) via the electronic controller (115). The charging circuit (119) is configured to charge the battery (120) from a power source and supply power to the user interface platform (111). The wheel drive system preferably can include a plurality of wheels (118) and a motor (117). The wheels (118) are arranged beneath the main body and connected to the motor (117). Preferably, the motor (117) is powered by the battery (120).

The system (100) further comprises a charging station, where the mobile robot (110) is configured to travel to the charging station to recharge the battery (120) upon low battery detection. Preferably, the mobile robot (110) further includes a power level detection means connected to the battery (120) is configured to detect the level of charge in the battery (120). The light module (121) comprises of a LED indicator and a Lidar vision device. The LED indicator is configured to blink or flash the light signal upon the low battery detected. The Lidar vision device configured to measure distance between obstacle and the mobile robot (110) by illuminating the target with a laser light and measures its refection with the sensor (116). Preferably, the Lidar vision device is a 2D or 3D vision device.

The user interface platform (111) is provided to facilitate interaction with the users. Preferably, the user interface platform (111) is in the form of smart mobile device or a computing device comprises a processor (112), a display unit (113), and an input means. The processor (112) is connected with the display unit (113) and with the external device (114) is configured to control the operations of the both.

The processor (112) is configured to communicate with various types of external devices (114) arranged in the mobile robot (110). The user can interact with the mobile robot (110) via the input means and the display unit (113). Further, the processor (112) is also configured to control the various hardware modules as mentioned above via the electronic controller (115). Preferably, the processor (112) is connected to the light module (121) via the electronic controller (115) and configured the provide instructions to the electronic controller (115) to control the operations of the light module (121). The processor (112) is also connected with the motor (117) via the electronic controller (115). Preferably, the processor (112) is configured to control the operations of the motor (117) to drive the wheels (118) along the path by providing the necessary instructions to the electronic controller (115) to operate the motor (117). Further, the processor (112) is also configured to control the operations of the charging circuit (119) by providing the instructions to the electronic controller (H5).

The external devices (114) preferably can include combinations of a storage compartment with locking mechanism to store objects, a cash in and cash out module, card reader, biometric reader, payment terminal, pinpad, camera, printer, scanner, passport scanner, coin in and coin out module, barcode reader or any other suitable devices used in any kind of service related sector to provide the services to the user.

The sensors (116) are configured to detect obstacles and to prevent collision with the obstacles along the path for the mobile robot (110) designated to the travel towards to the user. Preferably, the sensor (116) is controlled by the processor (112) via the electronic controller (115). Based on the data from the sensor (116), the processor is configured to send instructions to the electronic controller (115) to control the operation of the motor (117) accordingly. The communication network is formed by a plurality of network nodes programmed to carry out an indoor positioning protocol for detecting the location of the connected user mobile devices (180) and the mobile robot (110). Preferably, the sensor (116) is a light detection and ranging (LIDAR) sensor.

The mobile robot (110) further comprises of an indoor positioning module (122) is a system configured to locate the user mobile device (180) inside the premises using lights, radio waves, magnetic fields, acoustic signals, or other sensory information. Preferably, the indoor positioning module (122) use technologies of distance measurement between nearby anchor nodes (nodes with known fixed positions, e.g. WiFi / LiFi access points or Bluetooth beacons), magnetic positioning and dead reckoning. Preferably, the indoor positioning module (122) is connected to the processor (112) via the electronic controller (115).

The mobile robot (110) further comprises of an outdoor positioning module (135) is a system configured to locate the user mobile device (180) in an outdoor environment using a global positioning signals. Preferably, the outdoor positioning module (135) uses technologies of distance measurement between nearby anchor nodes (nodes with known fixed positions, e.g. UWB GPS beacons). Preferably, the outdoor positioning module (135) is connected to the processor (112) via the electronic controller (115).

Figure. 3 illustrates the software architecture of the system. The user interface platform (111) further comprises of an operating system (123) and a custom application (124).

The user interface platform (111) is installed with the operating system (123) that manages the hardware modules and the software modules in the mobile robot (110). Preferably, the operating system (123) can include iOS, android, Mac, Ubuntu, Linux, symbian, windows, OS X, Web OS, Chrome OS, Firefox OS and any other operating system known in the art. The processor (112) is preferably a customizable application processer installed with the customizable application (124).

The user interface platform (111) is further installed with a hardware communication module (125) and a cloud communication module (126). The hardware communication module (125) is configured to establish communication links between the external devices (114) and the electronic controller (115) during the interaction with the user. The cloud communication module (126) is configured to establish link with the cloud server (140) to transmit data and receive the data from the cloud server (140).

The electronic controller (115) is installed with various software modules which include a firmware (127), a light controller (128), a motor controller (129), a sensor controller (130), a position controller (131) and a power management module (132). The firmware (127) is software that provides the low-level control for the mobile robot’s (110) specific hardware devices, preferably the light module (121) are controlled via the light controller (128). Preferably, the light controller (128) comprises of a LED controller and a Lidar controller. The LED controller is configured to control the operations of the LED controller and the Lidar controller is configured to control the operations of the Lidar vision device. The motor (117) is controlled via the motor controller (129). The sensors (116) are controlled via the sensor controller (130). And the indoor positioning module (122) is controlled via the position controller (131). The power management module (132) includes a charging controller (133) to control the charging unit (133) and provide power supply (134) to the battery (120).

The location tracker module (143) is configured to transmit the signal to a position controller (131) to trigger the indoor positioning module (122) to transmit the signal related to its real time indoor position details. Preferably, the location tracker module (143) is configured to transmit the signal to the location enable module (185) to trigger the location positioning module (186) of the user mobile device (180) to transmit location details to the cloud server (140) via the communication network. Further, the location tracker module (143) is configured to establish wireless connection between the assigned mobile robot (110) and the designated user mobile device (180) upon receiving the indoor position details. The location tracker module (143) is configured to automatically switch between the indoor positioning module (122) and the outdoor positioning module (135) based on the response received from the designated user mobile device (180). Preferably, the location tracker module (143) is configured to transmit the signal to the position controller (131) to trigger the outdoor positioning module (122) to transmit the signal related to its positions upon failure to receive the indoor position details. Further, the location tracker module (143) is configured to capture the transmitted details from the user mobile device (180) and transmit the captured details to the assigned mobile robot (110).

Preferably, the navigation module (144) is loaded with a map having a pre-set path within the location. Preferably, the navigation module (144) configured to analyze the map by using grid tracks to generate a grid map. Further, the navigation module (144) configured to map the generated grid map with the captured real-time locations of the assigned mobile robot (110) and the designated user mobile device (180). During base mapping, the navigation module (144) configured to trigger the assigned mobile robot (110) into self-operation mode configured to autonomously move along a few pre-set paths and also to move autonomously in random upon identification of obstacles along its path. The navigation module (144) is configured to capture details related to the objects and measure coverage area measurement upon every additional path covered by the mobile robot (110). The objects in the area or location can be identified as non movable objects or moveable objects. Preferably, the navigation module (144) is configured not to consider all the non movable objects or movable objects during pre-setting of map (base map). The navigation module (144) is configured to generate the grid map using grid mapping (base map) method and detect the objects against its base map. On a grid map, the navigation module (144) is configured to pre-determine or pre-set the robot’s main path to move along the main path moving linearly by each grid line towards the position of the designated user mobile device (180). Upon completion of pre-mapping real-time movement of the assigned mobile robot (110) on the pre-mapped area preferably, the navigation module (144) is configured to calculate distance between the assigned mobile robot (110) and the designated user mobile device (180) using the location details. The navigation module (144) is configured to determine the path based on the calculated distance between the assigned mobile robot (110) and the designated user mobile device (180). Preferably, the navigation module (144) is configured to plot the calculated distance against pre-map. As the assigned mobile robot (110) is moving along the pre-set path, its real time position details is updated to the location tracker module (143) and upon detection of the obstacles along the pre-set path, the navigation module (144) is configured to update the path for the assigned mobile robot (110). Preferably, mobile robot (110) is provided with the sensor (116) configured to detect objects found along its path. The navigation module (144) is configured to classify the detected object as the moveable object and non-moveable object identified along the path using the base map. Further, the navigation module (144) is configured to identify objects which are not defined in the base map and classify the object as new object.

In a preferred embodiment, the system (100) is configured to provide navigations for the mobile robot (110) within an indoor environment. The location tracker module (143) is configured to trigger the indoor positioning module (122) of the assigned mobile robot (110) and the location positioning module (186) designated user mobile device (180). Preferably, the indoor positioning module (122) is an ultra wide band bluetooth module and the location positioning module (186) is configured to use the bluetooth module. In real time environment, the location tracker module (143) is configured to track the locations of the assigned mobile robot (110) and the designated user mobile device (180) in offline by triggering the mobile robot (110) to transmit signals to establish connection with the designated user mobile device (180). Preferably, the signals are constantly transmitted to the cloud server (140) at certain intervals to update positions of moveable objects. The intervals and refresh rate are pre-set. Accordingly, the navigation module (144) is configured to update the determined path based on the received updated positions of the moveable objects. Preferably, the indoor positioning module (122) is configured to transmit the signals (for instance 180 degrees in directions) to the location positioning module (186) of the designated user mobile device (180). If the signals transmitted from the indoor positioning module (122) are being recognized by the designated user mobile device (180), the indoor positioning module (122) is configured to receive the location details from the designated user mobile device (180) to establish the connection.

In another preferred embodiment, the system (100) is configured to provide navigations for the mobile robot (110) with an outdoor environment, the location tracker module (143) is configured to trigger outdoor positioning module (135) of the mobile robot (110) upon failure to receive the signal in response to transmitted indoor signal by the designated user mobile device (180). Preferably, the outdoor positioning module (135) is a global positioning module configured to transmit GPS details of the designated user mobile device (180). The details of the outdoor positioning module (135) are registered with the user interface platform (111). The outdoor positioning module (135) is configured to transmit the signal related to its position and after a predetermined time interval if the outdoor positioning module (135) does not receive the signal from satellite. The application (124) is configured to perceive as indoor instead of outdoor. The application (124) is further configured to communicate with the processor (112) and configured to switch to other detection methods in the mobile robot (110) for the indoor tracking as explained in above paragraph. The outdoor location details of the mobile robot (110) and the user mobile device (180) are updated to the cloud server (140) for the path determination. In real time environment, the location tracker module (143) is configured to track the locations of the assigned mobile robot (110) and the designated user mobile device (180) by triggering the mobile robot (110) to transmit GPS signals to establish connection with the designated user mobile device (180). Preferably, the signals are constantly transmitted to the cloud server (140) at certain intervals to update positions of moveable objects. Accordingly, the navigation module (144) is configured to update the determined path based on the received updated positions of the moveable objects.

In another preferred embodiment, the system (100) is configured to provide navigations to the mobile robot (110) to travel from the outdoor environment to the indoor environment and vice versa. Preferably, the system (100) further comprises at least one ultra wideband beacons arranged at pre-defined locations in the outdoor and the indoor environment. The ultra wideband beacons are configured to transmit the signals to identify the signals transmitted by the mobile robot (110) and the user mobile device (180) within the vicinity of the beacons and obtain more precise position of the mobile robot (110) and the user mobile device (180). Further, the ultra wideband beacon is configured to transmit identified location details of the mobile robot (110) and the user mobile device (180) to navigation module (144) to update the pre-set path on the map and accordingly guide the mobile robot (110) towards the user mobile device (180).

Figure.4 is a flow chart which illustrates process steps (210 to 250) of the system (100) to provide a service, the process comprising the steps of launch the mobile application in the user mobile device (180), by the user. (Step 210), fill in the necessary details in the mobile application by the user to generate the request. Then, transmit the generated request to the cloud server (140), by the user mobile device (180) via the application module (181). Next, (Step 220) generate the digital queue number, by the queue management module (141) for the received service request and transmit the generated digital queue number to the user mobile device (180) and to the robot management module (142), by the queue management module (141). Next, (Step 230) assign the mobile robot (110) for the each service request, by the robot management module (142) in accordance to sequence of the generated digital queue number. Then, (Step 240) determines position details of the user mobile device (180) by the location tracker module (143) and transmits the determined position details to the navigation module (144). Next, (Step 250) determine the path based on the location details and guide the mobile robot (110) along the determined path. Next, (Step 260) perform authentication process of the user identity and accordingly provide access to the user to use the service from the mobile robot (110) based on the authentication result, by the service management module (146).

In an exemplary embodiment, the present invention is now explained with the use of the system to provide delivery services to pick an object and deliver the object to intended user. At first, the user using the user mobile device (180) is configured to generate the service request to pick up the object from the starting point by providing details into the application module (181) and transmit the request to the cloud server (140). For example a courier office and the user provide details related to the object via the application module (181). The mobile robot (110) includes the external device (114) preferably a storage compartment provided with locking mechanism to load or unload the object into the storage compartment. The queue management module (141) is configured to generate the digital queue number the received service request and transmitted to the user mobile device (180) for reference. The robot management module (142) is configured to assign the mobile robot to the received service request. The location tracker module (143) is configured to trigger the assigned mobile robot (110) and its designated user mobile device (180) to transmit their locations details and accordingly configured to perform indoor tracking or outdoor tracking based on the location details. The navigation module (144) is configured to determine the path based on the location details and guide the mobile robot (110) towards the intended destination of the user mobile device (180). The application module (145) is configured to generate a code and transmit to the user mobile device (180). Upon the mobile robot (110) reaching the intended destination of the user mobile device (180), the user interface platform (111) prompts the user to provide the code into it for the verification. Preferably, the code is QR code. Using the user mobile device (180) the user can scan the QR code to complete the authentication process. Preferably a secondary layer of authentication can be added, for example the user can choose any type of authentication access for an example a passcode (password credential) or biorecognition. If the user has chosen the password based authentication, the passcode is sent to the user mobile device (180) via the network. If the user has chosen biorecognition based authentication, the service management module (146) triggers the authentication module (184) verify the user’s biometric details. Preferably, the biorecognition based authentication session is provided with a timer before the user is required to make new authentication request. Preferably, the authentication access session can also include other criteria credentials such as username & password (that are pre-registered and credentials are available from cloud server side database for authentication). The authentication module (184) is also configured to set a username & password before OTP is generated. The generated OTP is pre-set expiry date or time based on time zone location. The user can also perform any kind of transaction via encryption and decryption process. Upon successful payment process and authentication process the service management module (146) is configured to enable the electronic controller (115) to trigger the unlocking/locking mechanism of the storage compartment for the user to access.

In another exemplary embodiment, the present invention is now explained with the use of the system to transport a human from one destination to another destination for an example an amusement park or golf park. At first, the user using the user mobile device (180) is configured to generate the service request to pick up the human from a starting point by providing details into the application module (181) and transmit the request to the cloud server (140). The mobile robot (110) includes the external device (114) attached to the mobile robot (110). The external device (114) is preferably a compartment to accommodate the human and transport the human. The queue management module (141) is configured to generate the digital queue number the received service request and transmitted to the user mobile device (180) for reference about the status. The robot management module (142) is configured to assign the mobile robot to the received service request. The location tracker module (143) is configured to trigger the assigned mobile robot (110) and its designated user mobile device (180) to transmit their locations details and accordingly configured to perform indoor tracking or outdoor tracking based on the location details. The navigation module (144) is configured to determine the path based on the location details and guide the mobile robot (110) towards the intended destination of the user mobile device (180). The application module (145) is configured to generate the code and transmit to the user mobile device (180). Upon the mobile robot (110) reaching the intended destination of the user mobile device (180), the user interface platform (111) prompts the user to provide the code into it for the verification. Preferably a secondary layer of authentication is also performed as explained in above paragraph, upon the successful authentication process the service management module (146) is configured to enable electronic controller (115) to trigger opening/closing mechanism of the compartment for the human accommodation and the transportation.

The present disclosure includes as contained in the appended claims, as well as that of the foregoing description. Although this invention has been described in its preferred form with a degree of particularity, it is understood that the present disclosure of the preferred form has been made only by way of example and that numerous changes in the details of construction and the combination and arrangements of parts may be resorted to without departing from the scope of the invention.

Claims

1. A system (100) for providing a service and transportation comprising: a cloud server (140) in communication with at least one mobile robot (110) and a plurality of user mobile devices (180) via a communication network, comprises: a queue management module (141) configured to generate a digital queue number to the designated user mobile device (180) upon receiving a request; and a robot management system (142) configured to assign the mobile robot (110) to the designated user mobile device (180) in accordance to the sequence of the generated digital queue numbers characterized in that, the cloud server (140) further comprises: a location tracker module (143) configured to trigger the assigned mobile robot (110) and the designated user mobile device (180) to transmit signals related to their locations, for establishing connection between the assigned mobile robot (110) and the designated user mobile device (180); and a navigation module (144) configured to determine a path by using a pre-inputted map of a location upon successful connection and accordingly guide the assigned mobile robot (180) to the position of the designated user mobile device (180).

2. The system (100) according to claim 1, wherein the navigation module (144) is configured to calculate distance between the assigned mobile robot (110) and the designated user mobile device (180) upon successful connection between the assigned mobile robot (110) and the designated user mobile device (180).

3. The system (100) according to claim 1, wherein the navigation module (144) is configured to analyse the pre-inputted map using grids for generating a grid map. The system (100) according to any one of the preceding claims, wherein the location tracker module (143) is configured to transmit a signal to a position controller (131) to trigger an indoor positioning module (122) to transmit the signal related to its positions. The system (100) according to any one of the preceding claims, wherein the user mobile device (180) installed with an application module (181) comprises of a location enable module (185) configured to trigger a location positioning module (186) of the user mobile device (180) to transmit location details to the cloud server (140) via the communication network. The system (100) according to any one of the preceding claims, wherein the location tracker module (143) is configured to connect the assigned mobile robot (110) with the designated user mobile device (180) upon receiving the location details from the user mobile device (180) in response to the signal to transmitted by the assigned mobile robot (110). The system (100) according to any one of the preceding claims, wherein the location tracker module (143) configured to transmit the signal to the position controller (131) to trigger an outdoor positioning module (135) to transmit the signal related to its positions upon failure to receive the location details from the designated user mobile device (180) in response to the transmitted signal from the assigned mobile robot (110). The system (100) according to any one of the preceding claims, wherein the location tracker module (143) is configured to automatically switch between the indoor positioning module (122) and the outdoor positioning module (135) based on the response received from the designated user mobile device (180). The system (100) according to any one of the preceding claims, wherein the navigation module (144) is further configured to map the generated grid map with the calculated distance for path determination. The system (100) according to any one of the preceding claims, wherein the navigation module (144) configured to update the determined path upon detection of any obstacles by the assigned mobile robot (140) along the determined path. The system (100) according to any one of the preceding claims, wherein the user mobile devices (180) are personal digital assistants (PDA), smart phones, tablets, laptops, netbooks, phablets, phoblets or any suitable means which capable of processing data and performing data transmission. The system (100) according to any one of the preceding claims, wherein the cloud server (140) further comprising an application management module (145) configured to generate a code and transmit the generated code to the designated user mobile device (180) upon the mobile robot (110) has reached its destination. The system (100) according to any one of the preceding claims, wherein the cloud server (140) further comprising a service management module (146) configured to provide sequence of the requests generated by the designated user mobile device (180) and its related details. The system (100) according to any one of the preceding claims, wherein the service management module (146) configured to prompt the user mobile device (180) to provide the generated code for user identity verification while availing the service.