WO2022036865A1

WO2022036865A1 - Method and apparatus for automatically capturing log file, and computer device

Info

Publication number: WO2022036865A1
Application number: PCT/CN2020/125556
Authority: WO
Inventors: 孙思凯
Original assignee: 深圳创维－Rgb电子有限公司
Priority date: 2020-08-20
Filing date: 2020-10-30
Publication date: 2022-02-24
Also published as: CN111930703A

Abstract

A method and apparatus for automatically capturing a log file, and a computer device. The method for automatically capturing a log file comprises: when a capturing instruction regarding a preset-type log is received, enabling a corresponding log capturing script (S11); each time the preset-type log is generated, writing the preset-type log into a log file of a preset storage space by means of the log capturing script (S12); and after a capturing stop instruction is received, disabling the log capturing script (S13). By means of the method, a required log file in a computer device can be acquired in a timely manner, such that a problem is located and analyzed in a timely manner, and the user experience is improved.

Description

Log file automatic grabbing method, device and computer equipment

CROSS-REFERENCE TO RELATED APPLICATIONS

This application claims the priority of the Chinese Patent Application No. 2020108447108, which was filed with the China Patent Office on August 20, 2020, and is entitled "Method, Apparatus and Computer Equipment for Automatically Grabbing Log Files", the entire contents of which are incorporated by reference in in this application.

technical field

The present disclosure relates to the field of computers, and in particular, to a method, an apparatus, and a computer device for automatically grabbing log files.

Background technique

The degree of coupling between various software modules in the computer equipment operating system is getting higher and higher, and the interaction between various software modules is becoming more and more frequent, so some problems often occur. Therefore, a log generation module is set in the computer equipment. , so as to record the time or messages during the running process of the computer equipment operating system. However, the logs generated after a problem are often not stored well, or it is difficult to locate and analyze the problem after a long time, thus affecting the customer's experience.

SUMMARY OF THE INVENTION

In view of the above problems, the present disclosure provides a method, device and computer equipment for automatically grabbing log files, so as to obtain the required log files in the computer equipment in time, so as to locate and analyze problems in time and improve user experience.

In order to achieve the above object, the present disclosure adopts the following technical solutions:

A method for automatically grabbing log files, including:

When receiving a preset type of log grabbing instruction, start the corresponding log grabbing script;

Whenever the preset type log is generated, write the preset type log into the log file of the preset storage space through the log grab script;

After receiving the stop scraping instruction, close the log scraping script.

In a possible implementation manner, in the method for automatically grabbing log files, the preset type of logs includes at least one of error logs, access logs, message logs, warning logs, and debug logs.

In a possible implementation manner, in the automatic log file grabbing method, the log file of the preset type written into the preset storage space by the log grabbing script includes:

Obtain the size information of the log file, and if the size of the log file is lower than a preset value, continue to write the preset type log to the log file;

If the size of the log file is greater than or equal to the preset value, a new log file is created in the preset storage space, and subsequent logs of the preset type are written into the new log file.

In a possible implementation manner, the method for automatically grabbing log files further includes:

Before creating a new log file in the preset storage space, it is determined whether the number of log files in the preset storage space is greater than the preset number, and if it is greater than the preset number, the log file with the earliest creation date is deleted.

In a possible implementation manner, in the method for automatically grabbing log files, the preset storage space includes a preset partition of the internal storage space of the device and/or an external storage space pre-connected to the device.

transmitting the log file to the after-sales service terminal;

Receive an upgrade package based on the log file sent by the after-sale service terminal, and run the upgrade package.

After the preset problem log is reproduced, the log grabbing script is closed.

After the preset problem log recurs, upload the corresponding date file to the after-sales service terminal.

After the preset problem log recurs, notify the service personnel to obtain the corresponding log file through the remote network.

The present disclosure also provides an automatic grabbing device for log files, including:

The crawling script startup module is configured to start the corresponding log crawling script when a preset type of log crawling instruction is received;

A log file writing module, configured to write the preset type log into the log file of the preset storage space through the log grab script whenever the preset type log is generated;

The crawling script closing module is configured to close the log crawling script after receiving the stop crawling instruction.

The present disclosure also provides a computer device including a memory and a processor, the memory stores a computer program, and the processor runs the computer program to make the computer device execute the method for automatically grabbing log files.

In a possible implementation manner, the log file writing module is further configured to obtain size information of the log file, and if the size of the log file is lower than a preset value, continue writing to the log file into the preset type log;

The log file writing module is further configured to create a new log file in the preset storage space if the size of the log file is greater than or equal to the preset value, and assign the subsequent preset type to the log file. The log is written to a new log file.

In a possible implementation, the apparatus further includes a log file processing module;

The log file processing module is configured to determine whether the number of log files in the preset storage space is greater than a preset number before creating a new log file in the preset storage space, and if it is greater than the preset number, delete the creation date The oldest log file.

The log file processing module is also configured to transmit the log file to the after-sales service terminal;

The log file processing module is further configured to receive an upgrade package based on the log file sent by the after-sale service terminal, and run the upgrade package.

The log file processing module is further configured to close the log capture script after the preset problem log is reproduced.

The log file processing module is further configured to upload the corresponding date file to the after-sales service terminal after the preset problem log is reproduced.

The log file processing module is further configured to notify service personnel to obtain the corresponding log file through a remote network after the preset problem log is reproduced.

The present disclosure also provides a readable storage medium, which stores a computer program, and when the computer program runs on a processor, executes the method for automatically grabbing log files.

The present disclosure provides a method for automatically grabbing log files. The method for automatically grabbing log files includes: when receiving a log grabbing instruction of a preset type, starting a corresponding log grabbing script; whenever a log of the preset type is generated When the log grabbing script is used, the log of the preset type is written into the log file of the preset storage space; after receiving the stop grabbing instruction, the log grabbing script is closed. The method for automatically grabbing log files of the present disclosure can obtain the required log files in a computer device in time, so as to locate and analyze problems in time and improve user experience.

In order to make the above-mentioned objects, features and advantages of the present disclosure more obvious and easy to understand, optional embodiments are exemplified below, and are described in detail as follows in conjunction with the accompanying drawings.

Description of drawings

In order to illustrate the technical solutions of the present disclosure more clearly, the accompanying drawings required in the embodiments will be briefly introduced below. It should be understood that the following drawings only show some embodiments of the present disclosure, and therefore should not be It is regarded as a limitation on the scope of protection of the present disclosure. In the various figures, similar components are numbered similarly.

1 is a flowchart of a method for automatically grabbing log files provided by an embodiment of the present disclosure;

FIG. 2 is a flowchart of writing a log file provided by an embodiment of the present disclosure;

3 is another flowchart of writing a log file provided by an embodiment of the present disclosure;

4 is a flowchart of another method for automatically grabbing log files provided by an embodiment of the present disclosure;

5 is a flowchart of another method for automatically grabbing log files provided by an embodiment of the present disclosure;

FIG. 6 is a schematic structural diagram of an apparatus for automatically grabbing log files according to an embodiment of the present disclosure.

detailed description

The technical solutions in the embodiments of the present disclosure will be clearly and completely described below with reference to the accompanying drawings in the embodiments of the present disclosure. Obviously, the implementations introduced in the described embodiments are only part of the possible implementations of the present disclosure. rather than all implementations.

The components of implementations of the present disclosure generally described and illustrated in the drawings herein may be arranged and designed in a variety of different configurations. Therefore, the following detailed description of implementations of the present disclosure provided in the accompanying drawings are not intended to limit the scope of the disclosure as claimed, but are merely representative of selected embodiments of the disclosure. Based on the implementation manner of the present disclosure, all other embodiments obtained by those skilled in the art without creative work fall within the protection scope of the present disclosure.

Hereinafter, the terms "comprising", "having" and their cognates, which may be used in various embodiments of the present disclosure, are only intended to mean a particular feature, number, step, operation, element, component, or combination of the foregoing, and should not be construed as first excluding the presence of or adding one or more other features, numbers, steps, operations, elements, components or combinations of the foregoing or the possibility of a combination of the foregoing.

Furthermore, the terms "first", "second", "third", etc. are only used to differentiate the description and should not be construed as indicating or implying relative importance.

Unless otherwise defined, all terms (including technical and scientific terms) used herein have the same meaning as commonly understood by one of ordinary skill in the art to which various embodiments of this disclosure belong. The terms (such as those defined in commonly used dictionaries) will be interpreted as having the same meaning as the contextual meaning in the relevant technical field and will not be interpreted as having an idealized or overly formal meaning, unless explicitly defined in various embodiments of the present disclosure.

FIG. 1 is a flowchart of a method for automatically grabbing log files shown in the present disclosure, and the method includes the following steps:

Step S11 : when a preset type log grabbing instruction is received, start a corresponding log grabbing script.

The degree of coupling between various software modules in the computer equipment operating system is getting higher and higher, and the interaction between various software modules is becoming more and more frequent, so some problems often occur. Therefore, a log generation module is set in the computer equipment. , so as to record the time or messages during the running process of the computer equipment operating system, so as to diagnose, track and deal with various problems generated by the computer equipment subsequently.

In a possible implementation manner, log grabbing scripts of various preset types of logs may be pre-stored in the computer device, and the user may input preset types of log grabbing instructions to the computer device according to requirements to enable corresponding log grabbing instructions. Log grabbing script, use the log grabbing script to grab the corresponding logs. For example, a computer device often reproduces the same error. In order to solve this error, the corresponding error log needs to be used. The user can input the error log capture command to the computer device to start the corresponding error log capture script to capture the error log in real time. Obtain the error log of the computer device during the running process, and after the error recurs, the user can close the grab script, obtain the log file generated by the script, and then analyze the corresponding error data. The preset type of logs includes at least one of an error log, an access log, a message log, a warning log, and a debug log.

Step S12: Whenever the log of the preset type is generated, the log of the preset type is written into the log file of the preset storage space through the log capture script.

In a possible implementation manner, when the computer device generates a new log of the preset type, the log of the preset type can be written into the log file of the preset storage space through the log capture script, so that the user can Set the storage space to query the corresponding log. Moreover, when there is a problem with the computer equipment, the user can start the capture script of the corresponding log, upload the corresponding log file to the after-sales service after the problem recurs, or notify the service personnel to obtain the corresponding log file from the preset space through the remote network. log file in order to troubleshoot problems.

Step S13: After receiving the stop scraping instruction, close the log scraping script.

In a possible implementation manner, after the user obtains the corresponding log file and does not need to capture the preset type of logs, he can input a stop capture instruction to the computer device to control the computer device to close the log capture script.

In a possible implementation manner, the above-mentioned computer equipment includes a mobile terminal, a tablet computer, and a smart display device, etc., which are not limited here. For example, when there is a problem with the TV, the user can use the above method and steps to open the log capture script corresponding to the problem, then run the TV normally and wait for the problem to recur, and then obtain the corresponding log file of the problem, so that the log file can be used to analyze the problem. and problem solving. Through the above method, the user can obtain the required log file in the computer device in time, so as to locate and analyze the problem in time, and improve the user's experience.

FIG. 2 is a flow chart of writing a log file provided by the present disclosure, including the following steps:

Step S21: Obtain the size information of the log file, and if the size of the log file is lower than a preset value, continue to write the preset type of log to the log file.

In a possible implementation, before capturing the newly generated preset type log and writing it to the preset storage space, the size information of the log file to be written can also be obtained, and it is determined whether the size of the log file is lower than the preset size. If the value is lower than the preset value, the log of the preset type can continue to be written to the log file.

Step S22: If the size of the log file is greater than or equal to the preset value, create a new log file in the preset storage space, and write subsequent logs of the preset type into the new log file.

In a possible implementation, if the size of the log file to be written is greater than or equal to the preset value, a new log file is created in the preset storage space, and the preset type of log is written into the new log file . That is, the size of the log file is limited, and the size can be set by the user.

3 is another flowchart of writing a log file provided by the present disclosure, further comprising the following steps:

Step S23: Before establishing a new log file in the preset storage space, determine whether the number of log files in the preset storage space is greater than the preset number, and if greater than the preset number, delete the log file with the earliest creation date.

In a possible implementation manner, the number of log files in the preset storage space may also be limited. When the number of log files reaches the upper limit, the log file with the earliest creation date will be deleted after a new log file is created. By limiting the size and number of log files, the size of the preset storage space can be limited, so as to prevent the preset storage space from occupying the resources of the computer device.

4 is a flowchart of another method for automatically grabbing log files provided by the present disclosure, and the method includes the following steps:

Step S41 : when a preset type log grabbing instruction is received, start a corresponding log grabbing script.

This step is the same as the above-mentioned step S11, and is not repeated here.

Step S42: Whenever the preset type of log is generated, write the preset type of log into a log file of a preset storage space through the log capture script.

This step is the same as the above-mentioned step S12, and is not repeated here.

Step S43: After receiving the stop scraping instruction, close the log scraping script.

This step is the same as the above-mentioned step S13, and is not repeated here.

Step S44: Transmit the log file to the after-sale service terminal.

Step S45: Receive an upgrade package based on the log file sent by the after-sale service terminal, and run the upgrade package.

In a possible implementation manner, after the log file is generated, the log file can also be sent to the after-sales service terminal, so that the staff of the after-sales service terminal can monitor the operation of the computer equipment according to the log file. You can analyze the problem and generate the corresponding upgrade package based on the log file. The computer equipment can also accept an upgrade package based on the log file from the after-sale service, and perform corresponding upgrades to solve the problem that the computer equipment recurs during operation.

5 is a flowchart of another method for automatically grabbing log files provided by the present disclosure, and the method includes the following steps:

Step S51 : when a preset type log grabbing instruction is received, start a corresponding log grabbing script.

Step S52: Whenever the preset type of log is generated, write the preset type of log into a log file of a preset storage space through the log capture script.

Step S53: After receiving the stop scraping instruction, close the log scraping script.

Step S54: After the preset problem log is reproduced, the log grabbing script is closed.

In a possible implementation manner, the user can set a preset problem log correspondingly after a problem occurs in the computer device. For example, when an error occurs in the computer device, the log generated by the error can be set as the preset problem log. After the preset problem log is reproduced, the preset problem log is captured and written to the log file, and the log capture script is closed, so as to avoid the long-term operation of the log capture script from occupying computer equipment resources.

FIG. 6 is a schematic structural diagram of an automatic log file grabbing device provided by the present disclosure.

The log file automatic grabbing device 600 includes:

A crawling script startup module 610, configured to start a corresponding log crawling script when a preset type of log crawling instruction is received;

The log file writing module 620 is configured to write the preset type log into the log file of the preset storage space through the log grab script whenever the preset type log is generated;

The crawling script closing module 630 is configured to close the log crawling script after receiving the stop crawling instruction.

In a possible implementation manner, the log file writing module 620 is further configured to obtain the size information of the log file, and if the size of the log file is lower than a preset value, continue to write a preset type of log to the log file; The file writing module 620 is further configured to create a new log file in the preset storage space if the size of the log file is greater than or equal to the preset value, and write subsequent logs of the preset type into the new log file.

In a possible implementation manner, the log file automatic grabbing device 600 further includes a log file processing module:

The log file processing module is configured to determine whether the number of log files in the preset storage space is greater than the preset number before creating a new log file in the preset storage space, and if it is greater than the preset number, delete the log file with the earliest creation date.

The log file processing module is further configured to transmit the log file to the after-sales service terminal; the log file processing module is further configured to receive the log file-based upgrade package sent by the after-sales service terminal, and run the upgrade package.

The log file processing module is also configured to close the log capture script after the preset problem log recurs.

The log file processing module is also configured to upload the corresponding date file to the after-sales service terminal after the preset problem log is reproduced.

The log file processing module is further configured to notify the service personnel to obtain the corresponding log file through the remote network after the preset problem log recurs.

In a possible implementation manner, for more detailed functional descriptions of the above-mentioned modules, reference may be made to the contents of the corresponding parts in the foregoing embodiments, which will not be repeated here.

In addition, the present disclosure also provides a computer device, the computer device includes a memory and a processor, the memory can be configured to store a computer program, and the processor runs the computer program, so that the computer device executes the above method or the above log file automatically Function of the individual modules in the gripper.

The memory may include a stored program area and a stored data area, wherein the stored program area may store an operating system, an application program required for at least one function (such as a sound playback function, an image playback function, etc.), and the like; data (such as audio data, phone book, etc.) Additionally, the memory may include high-speed random access memory, and may also include non-volatile memory, such as at least one magnetic disk storage device, flash memory device, or other volatile solid state storage device.

This embodiment also provides a readable storage medium configured to store the computer program used in the above-mentioned computer device.

In the several embodiments provided in this application, it should be understood that the disclosed apparatus and method may also be implemented in other manners. The apparatus embodiments described above are only schematic, for example, the flowcharts and structural diagrams in the accompanying drawings show the possible implementation architectures and functions of the apparatuses, methods and computer program products according to various embodiments of the present disclosure and operation. In this regard, each block in the flowchart or block diagrams may represent a module, segment, or portion of code, which comprises one or more functions configured to implement the specified logical function(s) executable instructions. It should also be noted that, in alternative implementations, the functions noted in the block may occur out of the order noted in the figures. For example, two blocks in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved. It is also noted that each block of the block diagrams and/or flow diagrams, and combinations of blocks in the block diagrams and/or flow diagrams, can be implemented using dedicated hardware-based systems that perform the specified functions or actions. be implemented, or may be implemented in a combination of special purpose hardware and computer instructions.

In addition, each functional module or unit in each embodiment of the present disclosure may be integrated together to form an independent part, or each module may exist alone, or two or more modules may be integrated to form an independent part.

If the functions are implemented in the form of software function modules and sold or used as independent products, they can be stored in a computer-readable storage medium. Based on such understanding, the technical solutions of the present disclosure can be embodied in the form of software products in essence, or the parts that contribute to the prior art or the parts of the technical solutions. The computer software products are stored in a storage medium, including Several instructions are used to cause a computer device (which may be a smart phone, a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the methods described in various implementations of the present disclosure. The aforementioned storage medium includes: U disk, mobile hard disk, Read-Only Memory (ROM, Read-Only Memory), Random Access Memory (RAM, Random Access Memory), magnetic disk or optical disk and other media that can store program codes .

The above are only optional embodiments of the present disclosure, but the protection scope of the present disclosure is not limited thereto. Any person skilled in the art who is familiar with the technical field of the present disclosure can easily think of changes or substitutions within the technical scope of the present disclosure. , should be covered within the protection scope of the present disclosure. Therefore, the protection scope of the present disclosure should be based on the protection scope of the claims.

Industrial Applicability

Claims

A method for automatically grabbing log files, characterized in that the method comprises:

When receiving a preset type of log grabbing instruction, start the corresponding log grabbing script;

Whenever the preset type log is generated, write the preset type log into the log file of the preset storage space through the log grab script;

After receiving the stop scraping instruction, close the log scraping script.
The method for automatically grabbing log files according to claim 1, wherein the preset type of logs includes at least one of an error log, an access log, a message log, a warning log, and a debug log.
The method for automatically grabbing log files according to claim 1 or 2, wherein the writing of the preset type log into the log file of the preset storage space through the log grabbing script comprises:

Obtain the size information of the log file, and if the size of the log file is lower than a preset value, continue to write the preset type of log to the log file;

If the size of the log file is greater than or equal to the preset value, a new log file is created in the preset storage space, and subsequent logs of the preset type are written into the new log file.
The method for automatically grabbing log files according to claim 3, wherein the method further comprises:

Before creating a new log file in the preset storage space, it is determined whether the number of log files in the preset storage space is greater than the preset number, and if it is greater than the preset number, the log file with the earliest creation date is deleted.
The method for automatically grabbing log files according to any one of claims 1-4, wherein the preset storage space includes a preset partition of an internal storage space of a device and/or an external storage space pre-connected to the device .
The method for automatically grabbing log files according to any one of claims 1-5, wherein the method further comprises:

transmitting the log file to the after-sales service terminal;

Receive an upgrade package based on the log file sent by the after-sale service terminal, and run the upgrade package.
The method for automatically grabbing log files according to any one of claims 1-6, wherein the method further comprises:

After the preset problem log is reproduced, the log grabbing script is closed.
The method for automatically grabbing log files according to any one of claims 1-7, wherein the method further comprises:

After the preset problem log recurs, upload the corresponding date file to the after-sales service terminal.
The method for automatically grabbing log files according to any one of claims 1-7, wherein the method further comprises:

After the preset problem log recurs, notify the service personnel to obtain the corresponding log file through the remote network.
An automatic grabbing device for log files, comprising:

The crawling script startup module is configured to start the corresponding log crawling script when a preset type of log crawling instruction is received;

A log file writing module, configured to write the preset type log into the log file of the preset storage space through the log grab script whenever the preset type log is generated;

The crawling script closing module is configured to close the log crawling script after receiving the stop crawling instruction.
The log file automatic grabbing device according to claim 10, wherein the log file writing module is further configured to obtain the size information of the log file, if the size of the log file is lower than a preset value When , continue to write the preset type log to the log file;

The log file writing module is further configured to create a new log file in the preset storage space if the size of the log file is greater than or equal to the preset value, and assign the subsequent preset type to the log file. The log is written to a new log file.
The log file automatic grabbing device according to claim 10 or 11, wherein the device further comprises a log file processing module;

The log file processing module is configured to determine whether the number of log files in the preset storage space is greater than a preset number before creating a new log file in the preset storage space, and if it is greater than the preset number, delete the creation date The oldest log file.
The automatic log file grabbing device according to any one of claims 10-12, wherein the device further comprises a log file processing module;

The log file processing module is also configured to transmit the log file to the after-sales service terminal;

The log file processing module is further configured to receive an upgrade package based on the log file sent by the after-sale service terminal, and run the upgrade package.
The automatic log file grabbing device according to any one of claims 10-13, wherein the device further comprises a log file processing module;

The log file processing module is further configured to close the log capture script after the preset problem log is reproduced.
The automatic log file grabbing device according to any one of claims 10-14, wherein the device further comprises a log file processing module;

The log file processing module is further configured to upload the corresponding date file to the after-sales service terminal after the preset problem log is reproduced.
The automatic log file grabbing device according to any one of claims 10-14, wherein the device further comprises a log file processing module;

The log file processing module is further configured to notify service personnel to obtain the corresponding log file through a remote network after the preset problem log is reproduced.
A computer device, characterized by comprising a memory and a processor, wherein the memory stores a computer program, and the processor executes the computer program to cause the computer device to execute the computer program according to any one of claims 1 to 9. The log file automatic crawling method described above.
A readable storage medium, characterized in that it stores a computer program, and the computer program executes the method for automatically grabbing log files according to any one of claims 1 to 9 when the computer program runs on a processor.