WO2021250797A1 - Information processing device, information presentation system, information processing method, and information processing program - Google Patents

Information processing device, information presentation system, information processing method, and information processing program Download PDF

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Publication number
WO2021250797A1
WO2021250797A1 PCT/JP2020/022768 JP2020022768W WO2021250797A1 WO 2021250797 A1 WO2021250797 A1 WO 2021250797A1 JP 2020022768 W JP2020022768 W JP 2020022768W WO 2021250797 A1 WO2021250797 A1 WO 2021250797A1
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Prior art keywords
information
content
priority
attribute
person
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PCT/JP2020/022768
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French (fr)
Japanese (ja)
Inventor
建瑠 鈴木
泰範 椿
慎司 前田
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三菱電機株式会社
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Priority to JP2022506714A priority Critical patent/JPWO2021250797A1/ja
Priority to PCT/JP2020/022768 priority patent/WO2021250797A1/en
Publication of WO2021250797A1 publication Critical patent/WO2021250797A1/en
Priority to JP2022194562A priority patent/JP7523512B2/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • This disclosure relates to an information processing device, an information presentation system, an information processing method, and an information processing program.
  • the content information which is the information about the content to be presented to the customer and the template information which shows the template including the area for displaying the information contained in the content information are generated.
  • a system for generating image data in which content information and an area included in a template are associated with each other has been proposed. See, for example, Patent Document 1. According to this system, the content according to the customer's taste can be reflected on the screen designed according to the customer's taste and presented to the customer.
  • This disclosure was made to solve the above problems, and aims to present information so that the satisfaction of multiple people can be enhanced.
  • the information processing device includes an attribute acquisition unit that acquires the attributes of a plurality of people detected by the person detection unit, which is a device that acquires information about a person in a predetermined area, and an attribute acquisition unit that acquires the attributes of the person in advance.
  • the priority information is acquired from the priority information storage unit that stores the priority information, which is information indicating the priority, and the priority of the attribute acquired by the attribute acquisition unit is acquired by referring to the priority information.
  • the content information is acquired from the priority acquisition unit and the content information storage unit that stores the content information that is information about the content in advance, and is acquired by the attribute and the priority acquisition unit acquired by the attribute acquisition unit. It is characterized by having a content determination unit that determines content for a plurality of people to be transmitted to an information presenting device that presents information based on the priority and the content information.
  • the information processing method includes a step of acquiring the attributes of a plurality of people detected by a person detection unit, which is a device for acquiring information about a person in a predetermined area, and a priority of the attributes of the person in advance.
  • the priority of the attribute acquired in the step of acquiring the priority information from the priority information storage unit that stores the priority information, which is information indicating the above, and acquiring the attribute by referring to the priority information.
  • the content information is acquired from the acquisition step and the content information storage unit that stores the content information that is information about the content in advance, and the information is based on the acquired attribute, the acquired priority, and the content information. It is characterized by having a step of determining the content for the plurality of people to be transmitted to the information presenting device for presenting the information.
  • information can be presented so as to increase the satisfaction of a plurality of people.
  • FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the first embodiment. It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 1.
  • FIG. It is a figure which shows the example of the hardware composition of the information processing apparatus which concerns on Embodiment 1.
  • FIG. It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 1.
  • FIG. FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the second embodiment. It is a figure which shows the example of the personal information referred to by the information processing apparatus which concerns on Embodiment 2 in a tabular form.
  • FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the third embodiment. It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 3.
  • FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the third embodiment. It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 3.
  • FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the fourth embodiment. It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 4.
  • FIG. It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 4.
  • It is a functional block diagram which shows schematic structure of the information presentation system which concerns on Embodiment 5.
  • FIG. 1 is a functional block diagram schematically showing the configurations of the information processing apparatus 11 and the information presentation system 1 according to the first embodiment.
  • the information processing device 11 is a device capable of implementing the information processing method according to the first embodiment.
  • the information presentation system 1 includes an information processing device 11, a camera 20 which is an image pickup device, a priority information storage unit 50 which is a storage device, and a content information storage unit 60 which is a storage device.
  • the information presenting device 30 is provided.
  • the information processing apparatus 11 has an attribute acquisition unit 110, a priority acquisition unit 120, and a content determination unit 130.
  • the information presenting device 30 has a display device 31 for displaying an image and a speaker 32 as an audio output unit for outputting audio.
  • the information presentation device 30 is, for example, a digital signage.
  • the information processing device 11 is, for example, a computer.
  • the information processing device 11 may be connected to the camera 20 and the information presenting device 30 via a network. Further, the information processing apparatus 11 may be connected to the priority information storage unit 50 and the content information storage unit 60 via a network. Further, the priority information storage unit 50 and the content information storage unit 60 may be a part of the information processing device 11.
  • FIG. 1 shows an elevator 90, a passage 80 extending in front of the elevator 90, and a plurality of people P1 to P4 in front of the entrance / exit of the elevator 90.
  • people P1 to P4 are users of the elevator 90 or passersby moving through the passage 80.
  • the camera 20 is a human detection unit as a device for acquiring information about a person in a predetermined area.
  • the camera 20 photographs an area in front of the entrance / exit of the elevator 90 and acquires image pickup data which is information about one or more people in this area.
  • the attribute acquisition unit 110 receives the image pickup data (that is, video) transmitted from the camera 20 and acquires each attribute of the person P1 to P4 based on the image pickup data.
  • the attribute acquisition unit 110 is an attribute identification unit that performs recognition processing of each face, height, clothes, personal belongings, etc. of people P1 to P4.
  • the attribute acquisition unit 110 estimates each attribute of the persons P1 to P4 based on the result of the recognition process. In the example of FIG. 1, the attribute acquisition unit 110 acquires the attributes of people P1 to P4 in the area in front of the entrance / exit of the elevator 90.
  • Attributes include, for example, one or more of age, gender, height, disability, race, clothing, whether or not they are employees, and so on.
  • Age, gender, and race can be determined, for example, based on the results of face recognition processing.
  • the presence or absence of a gait disorder can be determined, for example, based on the determination result of whether or not a wheelchair is used.
  • the presence or absence of a visually impaired person can be determined based on, for example, a determination result of whether or not a white cane used by a visually impaired person is used.
  • Whether or not an employee is an employee can be determined based on, for example, the clothes of a person.
  • the attributes can include a person's hobbies and tastes. Specific examples of the attributes are shown in FIG. 6, which will be described later, for example.
  • the priority information storage unit 50 stores priority information, which is information indicating the priority of a person's attribute, in advance.
  • the priority is expressed, for example, numerically. The higher the priority value, the higher the priority. Specific examples of priorities are shown, for example, in FIG. 7, which will be described later.
  • the priority acquisition unit 120 acquires the priority of the attributes of the persons P1 to P4 provided by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50.
  • the priority acquisition unit 120 provides the content determination unit 130 with the priority of the attributes of the persons P1 to P4.
  • the content information storage unit 60 stores content information, which is information related to the content, in advance.
  • the content includes one or both of a video display content for displaying an image on the information presentation device 30 and an audio output content for the information presentation device 30 to output audio.
  • the content information of the content for video display includes the font of the characters included in the content for video display, the size of the characters, the color of the characters, the content of the text, the presence or absence of frigana of the characters, the language, and the display position on the screen. Contains information of one or more of. Specific examples of the content information are shown in FIG. 8 described later, for example.
  • the content determination unit 130 is for persons P1 to P4 transmitted to the information presenting device 30 that presents information based on the priority of the attributes of persons P1 to P4 and the content information acquired by the priority acquisition unit 120. Determine (eg, select) the content of.
  • the text is displayed at a low position on the screen of the display device 31 of the information presentation device 30.
  • the display position of the text By moving the display position of the text closer to the position of the wheelchair user's eye level, it is possible to increase the satisfaction of the wheelchair user with the provision of the content.
  • a voice message is output from the speaker 32 of the information presenting device 30.
  • a voice message By outputting a voice message, information can be appropriately provided to the visually impaired, and the satisfaction of the visually impaired with the provision of the content can be enhanced.
  • the font of the characters displayed on the display device 31 of the information presentation device 30 is changed to a universal design (UI) font and the size of the characters is increased.
  • UI universal design
  • the kanji displayed on the display device 31 of the information presentation device 30 is added with furigana.
  • furigana it is possible to display content that is easy for young children to understand, and it is possible to increase the satisfaction of young children with the provision of content.
  • FIG. 2 is an explanatory diagram showing an outline of processing of the information processing apparatus 11 according to the first embodiment.
  • the attribute acquisition unit 110 acquires information about a person in a predetermined area.
  • the attribute acquisition unit 110 acquires attributes for each of the persons P1 to P4.
  • the age, gender, clothes, personal belongings, disability, etc. of the person are acquired as attributes.
  • the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50.
  • the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P1 to P4 to be transmitted.
  • the information processing apparatus 11 first transmits the content for outputting the audio information for the visually impaired person P4, and then the wheelchair user P2. Therefore, the content for displaying the text is transmitted to the lower side of the screen of the display device 31, and then the content for displaying the text in large size characters is transmitted to the display device 31 for the elderly person P3. Next, the content for displaying the text in normal size characters for the person P1 is transmitted.
  • the information presenting device 30 outputs or displays the received contents in order. By doing so, it is possible to increase the overall satisfaction level, that is, the overall satisfaction level, of the person P1 to P4 with respect to the presentation of information by the information presentation device 30 by the person P1 to P4.
  • FIG. 3 is a diagram showing an example of the hardware configuration of the information processing apparatus 11 according to the first embodiment.
  • the information processing apparatus 11 includes a processor 901 as an information processing unit that performs various arithmetic processes and various hardware control processes, a memory 902 that is a main storage device, and an HDD (hard disk drive). ) Or a storage device 903 which is an auxiliary storage device such as an SSD (Solid State Drive).
  • the information processing device 11 has a communication interface 904 which is a network interface for communicating via a network 905 such as the Internet, an external storage device 908 which is an external device, a camera 906, and a display 907. ing.
  • the information processing device 11 is configured by, for example, a processing circuit.
  • the information processing apparatus 11 may be configured by a computer including a processor 901 and a memory 902 for executing an information processing program which is a software program.
  • the information processing program is installed in the information processing apparatus 11 from a computer-readable information recording medium that records information or by downloading via a network.
  • the storage device 903 or the memory 902 stores an information processing program which is a software program for causing the information processing device 11 to execute the information processing method according to the first embodiment. By executing this information processing program, the processor 901 can execute the information processing method according to the first embodiment.
  • the hardware configuration shown in FIG. 3 can also be applied to the information processing devices and learning devices of the second to fifth embodiments described later.
  • FIG. 4 is a flowchart showing the operation of the information processing apparatus 11 according to the first embodiment.
  • a person is photographed by the camera 20 (step S11).
  • the attribute acquisition unit 110 acquires the attributes of the plurality of photographed persons (step S12).
  • the priority acquisition unit 120 refers to the priority information stored in the priority information storage unit 50, and acquires the priority of the attributes of a plurality of people acquired by the attribute acquisition unit 110 (step). S13).
  • the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 110, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60.
  • Content for a plurality of people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
  • the content is selected based on the respective attributes of the persons P1 to P4 and their priorities, and the priority is set.
  • the content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 to P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the people P1 to P4. It can be properly viewed and the overall satisfaction of people P1 to P4 can be enhanced.
  • FIG. 5 is a functional block diagram schematically showing the configurations of the information processing apparatus 12 and the information presentation system 2 according to the second embodiment.
  • the information processing device 12 is a device capable of implementing the information processing method according to the second embodiment.
  • components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
  • the person detection unit of the information presentation system 2 according to the second embodiment is a device carried by people P1 and P4, and has an IC card 22 as an identification information storage device for storing information for identifying people P1 and P4. It has a card reader 21 as a reading device for reading information stored in the IC card 22. Further, the information presentation system 2 according to the second embodiment has an attribute information storage unit 40 that stores personal information including a person's attribute in advance.
  • the attribute acquisition unit 111 identifies an individual based on the information stored in the IC card 22, and acquires the attribute information indicating the attribute of the identified individual from the attribute information storage unit 40.
  • the identification information storage device is not limited to the IC card, and may be another device such as an RFID (radio frequency identification identifier), that is, a device provided with an RF tag. Further, the reading device may be another device such as a scanner for RF tags.
  • RFID radio frequency identification identifier
  • FIG. 6 is a diagram showing an example of personal information of the attribute information storage unit 40 referred to by the information processing apparatus 12 according to the second embodiment in a table format.
  • the attributes of each person include age, gender, whether or not they are employees, the language used, whether or not they have color vision deficiency, and whether or not they are elevator users. The presence or absence of visual impairment, the presence or absence of hearing impairment, and the presence or absence of wheelchair use are indicated.
  • the personal information prepared in advance is not limited to the example of FIG.
  • FIG. 7 is a diagram showing an example of priority information of the priority information storage unit 50 referred to by the information processing apparatus 12 according to the second embodiment in a table format.
  • the priority for each detection item of the attribute is shown numerically.
  • the higher the priority value the higher the priority.
  • the priority for the attribute of being totally blind is "10", which is the highest priority
  • the priority for the attribute of being an elevator user is "6", which is the next priority.
  • the ranking is high.
  • the priority for the attribute that the visual impairment is amblyopia is "5", which is the next highest priority
  • the priority for the attribute that the color vision deficiency is "4" is the next highest priority. expensive.
  • the priority information prepared in advance is not limited to the example of FIG. 7.
  • FIG. 8 is a diagram showing an example of the content information of the content information storage unit 60 referred to by the information processing apparatus 12 according to the second embodiment in a table format.
  • attributes age, gender, nationality, whether or not the employee is an employee, color vision deficiency, presence / absence of elevator use, visual impairment, font type, font size, font color, content content, frigana.
  • Information on the presence / absence, language, display position in the screen of the display device 31, and presence / absence of audio output is stored.
  • the priority information prepared in advance is not limited to the example of FIG.
  • FIG. 9 is an explanatory diagram showing an outline of processing of the information processing apparatus according to the second embodiment.
  • the attribute acquisition unit 112 is a person P1 or P4 who passes through the card reader 21 in a predetermined area.
  • the attribute acquisition unit 111 acquires attributes from the attribute information storage unit 40 for each of the persons P1 and P4.
  • the age, gender, employee status, language used, color vision deficiency, elevator use, visual impairment, hearing impairment, wheelchair use The presence or absence of, etc. are acquired as attributes.
  • the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 111 with reference to the priority information stored in the priority information storage unit 50.
  • the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P1 and P4 to be transmitted.
  • FIG. 10 is a flowchart showing the operation of the information processing apparatus 12 according to the second embodiment.
  • a person is detected by the card reader 21 (step S21).
  • the attribute acquisition unit 111 acquires each of the detected attributes of one or more persons (step S22).
  • the priority acquisition unit 120 acquires the priority of the attribute of the person P acquired by the attribute acquisition unit 111 with reference to the priority information stored in the priority information storage unit 50 (step S13). ).
  • the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 111, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60.
  • Content for one or more people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
  • the content is selected based on the respective attributes of the persons P1 and P4 and their priorities, and the priority is set.
  • the content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 and P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the person P1 and P4. It can be properly viewed and the overall satisfaction of people P1 and P4 can be enhanced.
  • FIG. 11 is a functional block diagram schematically showing the configurations of the information processing apparatus 13 and the information presentation system 3 according to the third embodiment.
  • the information processing device 13 is a device capable of implementing the information processing method according to the third embodiment.
  • components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
  • the information presentation system 3 includes a content information storage unit 61 that stores content materials and adjustment information instead of the content information storage unit 60 that stores content, and a content determination unit that selects content.
  • a content determination unit 131 for generating content from a plurality of content materials and adjustment information for adjusting a video of one content material or a combination of two or more content materials among a plurality of content materials is provided instead of 130. In that respect, it differs from the information presentation system 1 according to the first embodiment. Further, the content information storage unit 61 and the content determination unit 131 may be applied to the second embodiment.
  • FIG. 12 is an explanatory diagram showing an outline of processing of the information processing apparatus 13 according to the third embodiment.
  • the attribute acquisition unit 110 acquires information about a person in a predetermined area.
  • the attribute acquisition unit 110 acquires attributes for each of the persons P1 to P4.
  • the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50.
  • the content determination unit 131 refers to the content material and adjustment information stored in the content information storage unit 61, and presents information based on the acquired attributes, their priority, the content material, and the adjustment information. Generates content for people P1 to P4 to be transmitted to the information presenting device 30.
  • the content information storage unit 61 stores photographic images, texts, screen designs, audio parts, and the like as content materials that are parts of the content. Further, in the content information storage unit 61, as adjustment information, a character font, a character size, a character color, a sentence content, and a character frigana included in one content material or a combination of the two or more content materials. The presence / absence, language, display position, screen color, information indicating the highlighted part, layout, etc. are stored. For example, the content determination unit 131 generates content based on the content material for outputting audio information for the visually impaired person P4 and the adjustment information, and transmits the content to the information presenting device 30. Further, the content determination unit 131 generates and transmits content using, for example, content material for displaying a sentence on the lower side of the screen of the display device 31 and adjustment information for the person P2 who is a wheelchair user. ..
  • FIG. 13 is a flowchart showing the operation of the information processing apparatus 13 according to the third embodiment.
  • the processing of steps S11 to S13 is the same as that of FIG.
  • the content determination unit 131 has the attributes acquired by the priority acquisition unit 120, the priority of each attribute acquired by the priority acquisition unit 120, and the content material information and adjustments stored in the content information storage unit 61.
  • content for a plurality of people is determined (for example, generated) (step S31), and this content is transmitted to the information presenting device 30 (step S32).
  • the content is obtained from the content material and the adjustment information based on the respective attributes of the persons P1 to P4 and their priorities.
  • the content is transmitted to the information presenting device 30 so that the content for a person who is generated and has a high priority attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 to P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the people P1 to P4. It can be properly viewed and the overall satisfaction of people P1 to P4 can be enhanced.
  • the types of content that can be provided increase, so that it is possible to present appropriate content to people P1 to P4.
  • FIG. 14 is a functional block diagram schematically showing the configurations of the information processing apparatus 14 and the information presentation system 4 according to the fourth embodiment.
  • the information processing device 14 is a device capable of implementing the information processing method according to the fourth embodiment.
  • components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
  • the information presentation system 4 according to the fourth embodiment is provided with a camera 24 for photographing a plurality of people P1 to P4 in an area away from the entrance / exit of the elevator 90, and the attribute acquisition unit 112 is the person P1 to P4. It differs from the information presentation system 1 according to the first embodiment in that the destination is estimated. Further, the point that the camera 24 is provided and the point that the attribute acquisition unit 112 estimates the destination of the people P1 to P4 may be applied to the first to third embodiments.
  • the attribute acquisition unit 112 receives the image pickup data (that is, video) transmitted from the camera 24, acquires each attribute of the person P1 to P4 based on the image pickup data, and moves the person P1 to P4 (FIG. 14) is detected. In FIG. 14, the attribute acquisition unit 112 estimates that the persons P3 and P4 among the persons P1 to P4 move to the area in front of the entrance / exit of the elevator 90.
  • FIG. 15 is an explanatory diagram showing an outline of processing of the information processing apparatus 14 according to the fourth embodiment.
  • the attribute acquisition unit 112 acquires information about people P1 to P4 in a predetermined area, and estimates a person who moves in front of the entrance / exit of the elevator 90.
  • the attribute acquisition unit 112 acquires attributes for persons P1 to P4 or persons P3 and P4.
  • the age, gender, clothes, personal belongings, disability, etc. of the person are acquired as attributes.
  • the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 112 with reference to the priority information stored in the priority information storage unit 50.
  • the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P3 and P4 to be transmitted.
  • FIG. 16 is a flowchart showing the operation of the information processing apparatus 14 according to the fourth embodiment.
  • the cameras 24 take pictures of people P1 to P4 (step S11).
  • the attribute acquisition unit 112 selects people P3 and P4 heading for the target information presenting device 30 installed in front of the entrance / exit of the elevator 90 (step S41).
  • the attribute acquisition unit 112 acquires the attributes of the selected people P3 and P4 (step S12).
  • the priority acquisition unit 120 acquires the priority of the attributes of the persons P3 and P4 acquired by the attribute acquisition unit 112 with reference to the priority information stored in the priority information storage unit 50 (). Step S13).
  • the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 112, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60.
  • Content for a plurality of people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
  • the content is selected based on the respective attributes of the persons P3 and P4 and their priorities, and the priority is set.
  • the content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P3 and P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the person P3 and P4. It can be properly viewed and the overall satisfaction of people P3 and P4 can be enhanced.
  • the content of the content is the person P3, shortly before the person P3, P4 passes in front of the information presenting device 30. It is possible to switch to an appropriate one for P4 and increase overall satisfaction.
  • FIG. 17 is a functional block diagram schematically showing the configuration of the information presentation system 5 according to the fifth embodiment.
  • components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
  • the information presentation system 5 according to the fifth embodiment is different from the information presentation system 1 according to the first embodiment in that it has a learning device 70.
  • the learning device 70 can also be applied to the second to fourth embodiments. However, when the learning device 70 is applied to the second or fourth embodiment, a surveillance camera (corresponding to the camera 20 in FIG. 17) which is another camera for photographing the area in front of the entrance / exit of the elevator 90 is used. It is necessary to prepare.
  • FIG. 18 is a functional block diagram schematically showing the configuration of the learning device 70 shown in FIG.
  • the learning device 70 has a data acquisition unit 71 and a model generation unit 72.
  • the model generation unit 72 has a reward calculation unit 73 and a function update unit 74.
  • the learning device 70 is connected to a trained model storage unit 75 that stores the generated trained model.
  • the trained model storage unit 75 may be connected to the learning device 70 via the information processing device 11 or via a network with the information processing device 11. Further, the trained model storage unit 75 may be a part of the information processing device 15.
  • the learning device 70 is composed of, for example, a processor 901 and a memory 902 as shown in FIG.
  • the data acquisition unit 71 photographs the persons P1 to P4 in front of the information presenting device 30 with a surveillance camera, and acquires the number of persons P1 to P4, the viewing time, the attributes, the information indicating the presented contents, and the like.
  • the reward calculation unit 73 calculates content parameters that increase the number of viewers most based on, for example, the number of people who have viewed the content presented by the information presentation device 30, viewing time, attributes, and content, and the function update unit 73. 74 updates the function used for content selection or generation based on the calculation result. Create the applied content. After displaying the content, the number of people who actually watched the content is measured, reinforcement learning is performed, and the trained model is stored in the trained model storage unit 75.
  • the information processing device 11 processes the attribute acquisition unit 110, the priority acquisition unit 120, and the content determination unit 130 so that the information presentation device 30 displays the content that increases the number of viewers most. Update.
  • the processes of the attribute acquisition unit 110, the priority acquisition unit 120, and the content determination unit 130 are updated based on the result of machine learning.
  • the content is appropriately viewed by the people P1 to P4, and the overall satisfaction of the person can be enhanced.

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Abstract

An information processing device (11) includes: an attribute acquisition unit (110) that acquires attributes of a plurality of people detected by a human detection unit (20), which is a device that acquires information relating to a person present in a predetermined area; a priority acquisition unit (120) that acquires priority information from a priority information storage unit (50) storing in advance the priority information indicating the priority of human attributes, references the priority information, and acquires the priorities of the attributes acquired by the attribute acquisition unit (110); and a content determination unit (130) that acquires content information from a content information storage unit (60) storing in advance the content information relating to content, and on the basis of the attributes, the priorities, and the content information, determines content for the plurality of people to be transmitted to an information presentation device (30) that presents the information.

Description

情報処理装置、情報提示システム、情報処理方法、及び情報処理プログラムInformation processing equipment, information presentation system, information processing method, and information processing program
　本開示は、情報処理装置、情報提示システム、情報処理方法、及び情報処理プログラムに関する。 This disclosure relates to an information processing device, an information presentation system, an information processing method, and an information processing program.
　顧客の属性情報と顧客の行動履歴情報とに基づいて、顧客に提示するコンテンツに関する情報であるコンテンツ情報とコンテンツ情報に含まれる情報を表示するための領域を含むテンプレートを示すテンプレート情報とを生成し、コンテンツ情報とテンプレートに含まれる領域とが対応づけられた画像データを生成するシステムが提案されている。例えば、特許文献１を参照。このシステムによれば、顧客の嗜好に応じたコンテンツを、顧客の嗜好に応じたデザインの画面に反映させて、顧客に提示することができる。 Based on the customer's attribute information and the customer's behavior history information, the content information which is the information about the content to be presented to the customer and the template information which shows the template including the area for displaying the information contained in the content information are generated. , A system for generating image data in which content information and an area included in a template are associated with each other has been proposed. See, for example, Patent Document 1. According to this system, the content according to the customer's taste can be reflected on the screen designed according to the customer's taste and presented to the customer.
特開２０１９－０６１５２５号公報Japanese Unexamined Patent Publication No. 2019-061525
　しかしながら、上記従来のシステムは、異なる属性を持つ複数の人（例えば、複数の顧客、複数の通行人、など）が情報提示装置（例えば、デジタルサイネージ）の前を通過するときに、複数の人の満足度を高めることができるように情報を提示していない。 However, in the above-mentioned conventional system, when a plurality of people having different attributes (for example, a plurality of customers, a plurality of passersby, etc.) pass in front of an information presenting device (for example, a digital signage), the plurality of people We do not provide information so that we can increase the satisfaction level of.
　本開示は、上記課題を解決するためになされたものであり、複数の人の満足度を高めることができるように情報を提示することを目的とする。 This disclosure was made to solve the above problems, and aims to present information so that the satisfaction of multiple people can be enhanced.
　本開示に係る情報処理装置は、予め決められたエリアにいる人に関する情報を取得する装置である人検知部によって検知された複数の人の属性を取得する属性取得部と、予め人の属性の優先度を示す情報である優先度情報を記憶する優先度情報記憶部から前記優先度情報を取得し、前記優先度情報を参照して前記属性取得部によって取得された前記属性の優先度を取得する優先度取得部と、予めコンテンツに関する情報であるコンテンツ情報を記憶するコンテンツ情報記憶部から前記コンテンツ情報を取得し、前記属性取得部によって取得された前記属性と前記優先度取得部によって取得された前記優先度と前記コンテンツ情報とに基づいて、情報を提示する情報提示装置に送信される前記複数の人用のコンテンツを決定するコンテンツ決定部とを有することを特徴とする。 The information processing device according to the present disclosure includes an attribute acquisition unit that acquires the attributes of a plurality of people detected by the person detection unit, which is a device that acquires information about a person in a predetermined area, and an attribute acquisition unit that acquires the attributes of the person in advance. The priority information is acquired from the priority information storage unit that stores the priority information, which is information indicating the priority, and the priority of the attribute acquired by the attribute acquisition unit is acquired by referring to the priority information. The content information is acquired from the priority acquisition unit and the content information storage unit that stores the content information that is information about the content in advance, and is acquired by the attribute and the priority acquisition unit acquired by the attribute acquisition unit. It is characterized by having a content determination unit that determines content for a plurality of people to be transmitted to an information presenting device that presents information based on the priority and the content information.
　本開示に係る情報処理方法は、予め決められたエリアにいる人に関する情報を取得する装置である人検知部によって検知された複数の人の属性を取得するステップと、予め人の属性の優先度を示す情報である優先度情報を記憶する優先度情報記憶部から前記優先度情報を取得し、前記優先度情報を参照して前記属性を取得する前記ステップにおいて取得された前記属性の優先度を取得するステップと、予めコンテンツに関する情報であるコンテンツ情報を記憶するコンテンツ情報記憶部から前記コンテンツ情報を取得し、前記取得された属性と前記取得された優先度と前記コンテンツ情報とに基づいて、情報を提示する情報提示装置に送信される前記複数の人用のコンテンツを決定するステップとを有することを特徴とする。 The information processing method according to the present disclosure includes a step of acquiring the attributes of a plurality of people detected by a person detection unit, which is a device for acquiring information about a person in a predetermined area, and a priority of the attributes of the person in advance. The priority of the attribute acquired in the step of acquiring the priority information from the priority information storage unit that stores the priority information, which is information indicating the above, and acquiring the attribute by referring to the priority information. The content information is acquired from the acquisition step and the content information storage unit that stores the content information that is information about the content in advance, and the information is based on the acquired attribute, the acquired priority, and the content information. It is characterized by having a step of determining the content for the plurality of people to be transmitted to the information presenting device for presenting the information.
　本開示によれば、複数の人の満足度を高めることができるように情報を提示することができる。 According to this disclosure, information can be presented so as to increase the satisfaction of a plurality of people.
実施の形態１に係る情報処理装置及び情報提示システムの構成を概略的に示す機能ブロック図である。FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the first embodiment. 実施の形態１に係る情報処理装置の処理の概要を示す説明図である。It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 1. FIG. 実施の形態１に係る情報処理装置のハードウェア構成の例を示す図である。It is a figure which shows the example of the hardware composition of the information processing apparatus which concerns on Embodiment 1. FIG. 実施の形態１に係る情報処理装置の動作を示すフローチャートである。It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 1. FIG. 実施の形態２に係る情報処理装置及び情報提示システムの構成を概略的に示す機能ブロック図である。FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the second embodiment. 実施の形態２に係る情報処理装置が参照する個人情報の例を表形式で示す図である。It is a figure which shows the example of the personal information referred to by the information processing apparatus which concerns on Embodiment 2 in a tabular form. 実施の形態２に係る情報処理装置が参照する優先度情報の例を表形式で示す図である。It is a figure which shows the example of the priority information referred to by the information processing apparatus which concerns on Embodiment 2 in a tabular form. 実施の形態２に係る情報処理装置が参照するコンテンツ情報の例を表形式で示す図である。It is a figure which shows the example of the content information referred to by the information processing apparatus which concerns on Embodiment 2 in a tabular form. 実施の形態２に係る情報処理装置の処理の概要を示す説明図である。It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 2. FIG. 実施の形態２に係る情報処理装置の動作を示すフローチャートである。It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 2. 実施の形態３に係る情報処理装置及び情報提示システムの構成を概略的に示す機能ブロック図である。FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the third embodiment. 実施の形態３に係る情報処理装置の処理の概要を示す説明図である。It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 3. FIG. 実施の形態３に係る情報処理装置の動作を示すフローチャートである。It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 3. FIG. 実施の形態４に係る情報処理装置及び情報提示システムの構成を概略的に示す機能ブロック図である。FIG. 3 is a functional block diagram schematically showing a configuration of an information processing apparatus and an information presentation system according to the fourth embodiment. 実施の形態４に係る情報処理装置の処理の概要を示す説明図である。It is explanatory drawing which shows the outline of the processing of the information processing apparatus which concerns on Embodiment 4. FIG. 実施の形態４に係る情報処理装置の動作を示すフローチャートである。It is a flowchart which shows the operation of the information processing apparatus which concerns on Embodiment 4. 実施の形態５に係る情報提示システムの構成を概略的に示す機能ブロック図である。It is a functional block diagram which shows schematic structure of the information presentation system which concerns on Embodiment 5. 図１７に示される学習装置の構成を概略的に示す機能ブロック図である。It is a functional block diagram schematically showing the structure of the learning apparatus shown in FIG.
　以下に、本開示の実施の形態に係る情報処理装置、情報提示システム、情報処理方法、及び情報処理プログラムを、図面を参照しながら説明する。以下の実施の形態は、例にすぎず、実施の形態を適宜組み合わせること及び各実施の形態を適宜変更することが可能である。 The information processing apparatus, information presentation system, information processing method, and information processing program according to the embodiment of the present disclosure will be described below with reference to the drawings. The following embodiments are merely examples, and it is possible to appropriately combine the embodiments and change the embodiments as appropriate.
実施の形態１．
　図１は、実施の形態１に係る情報処理装置１１及び情報提示システム１の構成を概略的に示す機能ブロック図である。情報処理装置１１は、実施の形態１に係る情報処理方法を実施することができる装置である。 Embodiment 1.
FIG. 1 is a functional block diagram schematically showing the configurations of the information processing apparatus 11 and the information presentation system 1 according to the first embodiment. The information processing device 11 is a device capable of implementing the information processing method according to the first embodiment.
　図１に示されるように、情報提示システム１は、情報処理装置１１と、撮像装置であるカメラ２０と、記憶装置である優先度情報記憶部５０と、記憶装置であるコンテンツ情報記憶部６０と、情報提示装置３０とを有している。情報処理装置１１は、属性取得部１１０と、優先度取得部１２０と、コンテンツ決定部１３０とを有している。情報提示装置３０は、映像を表示する表示装置３１と、音声を出力する音声出力部としてのスピーカ３２とを有している。情報提示装置３０は、例えば、デジタルサイネージである。情報処理装置１１は、例えば、コンピュータである。情報処理装置１１は、カメラ２０及び情報提示装置３０と、ネットワークを介して接続されてもよい。また、情報処理装置１１は、優先度情報記憶部５０及びコンテンツ情報記憶部６０と、ネットワークを介して接続されてもよい。また、優先度情報記憶部５０及びコンテンツ情報記憶部６０は、情報処理装置１１の一部であってもよい。 As shown in FIG. 1, the information presentation system 1 includes an information processing device 11, a camera 20 which is an image pickup device, a priority information storage unit 50 which is a storage device, and a content information storage unit 60 which is a storage device. The information presenting device 30 is provided. The information processing apparatus 11 has an attribute acquisition unit 110, a priority acquisition unit 120, and a content determination unit 130. The information presenting device 30 has a display device 31 for displaying an image and a speaker 32 as an audio output unit for outputting audio. The information presentation device 30 is, for example, a digital signage. The information processing device 11 is, for example, a computer. The information processing device 11 may be connected to the camera 20 and the information presenting device 30 via a network. Further, the information processing apparatus 11 may be connected to the priority information storage unit 50 and the content information storage unit 60 via a network. Further, the priority information storage unit 50 and the content information storage unit 60 may be a part of the information processing device 11.
　図１には、エレベータ９０と、エレベータ９０の前に広がる通路８０と、エレベータ９０の乗降口の前にいる複数の人Ｐ１～Ｐ４が示されている。図１では、人Ｐ１～Ｐ４は、エレベータ９０の利用者又は通路８０を移動する通行人である。 FIG. 1 shows an elevator 90, a passage 80 extending in front of the elevator 90, and a plurality of people P1 to P4 in front of the entrance / exit of the elevator 90. In FIG. 1, people P1 to P4 are users of the elevator 90 or passersby moving through the passage 80.
　カメラ２０は、予め決められたエリアにいる人に関する情報を取得する装置としての人検知部である。カメラ２０は、エレベータ９０の乗降口の前のエリアを撮影して、このエリアにいる１人以上の人に関する情報である撮像データを取得する。 The camera 20 is a human detection unit as a device for acquiring information about a person in a predetermined area. The camera 20 photographs an area in front of the entrance / exit of the elevator 90 and acquires image pickup data which is information about one or more people in this area.
　属性取得部１１０は、カメラ２０から送信された撮像データ（すなわち、映像）を受信し、撮像データに基づいて人Ｐ１～Ｐ４の各々の属性を取得する。例えば、属性取得部１１０は、人Ｐ１～Ｐ４の各々の顔、身長、服装、携行品、などの認識処理を行う属性識別部である。属性取得部１１０は、認識処理の結果に基づいて人Ｐ１～Ｐ４の各々の属性を推定する。図１の例では、属性取得部１１０は、エレベータ９０の乗降口の前のエリアにいる人Ｐ１～Ｐ４の属性を取得する。 The attribute acquisition unit 110 receives the image pickup data (that is, video) transmitted from the camera 20 and acquires each attribute of the person P1 to P4 based on the image pickup data. For example, the attribute acquisition unit 110 is an attribute identification unit that performs recognition processing of each face, height, clothes, personal belongings, etc. of people P1 to P4. The attribute acquisition unit 110 estimates each attribute of the persons P1 to P4 based on the result of the recognition process. In the example of FIG. 1, the attribute acquisition unit 110 acquires the attributes of people P1 to P4 in the area in front of the entrance / exit of the elevator 90.
　属性は、例えば、年齢、性別、身長、障害の有無、人種、服装、従業員であるか否か、などのうちの１つ以上を含む。年齢、性別、及び人種は、例えば、顔認識処理の結果に基づいて判定可能である。歩行障害の有無は、例えば、車椅子を利用しているか否かの判定結果に基づいて判定可能である。視覚障害の有無は、例えば、視覚障害者が使用する白杖を使用しているか否かの判定結果に基づいて判定可能である。従業員であるか否かは、例えば、人の服装に基づいて判定可能である。なお、属性は、人の趣味及び嗜好を含むことができる。属性の具体例は、例えば、後述の図６に示される。 Attributes include, for example, one or more of age, gender, height, disability, race, clothing, whether or not they are employees, and so on. Age, gender, and race can be determined, for example, based on the results of face recognition processing. The presence or absence of a gait disorder can be determined, for example, based on the determination result of whether or not a wheelchair is used. The presence or absence of a visually impaired person can be determined based on, for example, a determination result of whether or not a white cane used by a visually impaired person is used. Whether or not an employee is an employee can be determined based on, for example, the clothes of a person. The attributes can include a person's hobbies and tastes. Specific examples of the attributes are shown in FIG. 6, which will be described later, for example.
　優先度情報記憶部５０は、予め人の属性の優先度を示す情報である優先度情報を記憶する。優先度は、例えば、数値で表される。優先度を示す数値が大きいほど、優先度は高い。優先度の具体例は、例えば、後述の図７に示される。 The priority information storage unit 50 stores priority information, which is information indicating the priority of a person's attribute, in advance. The priority is expressed, for example, numerically. The higher the priority value, the higher the priority. Specific examples of priorities are shown, for example, in FIG. 7, which will be described later.
　優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１０から提供された人Ｐ１～Ｐ４の属性の優先度を取得する。優先度取得部１２０は、人Ｐ１～Ｐ４の属性の優先度をコンテンツ決定部１３０に提供する。 The priority acquisition unit 120 acquires the priority of the attributes of the persons P1 to P4 provided by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50. The priority acquisition unit 120 provides the content determination unit 130 with the priority of the attributes of the persons P1 to P4.
　コンテンツ情報記憶部６０は、予めコンテンツに関する情報であるコンテンツ情報を記憶する。コンテンツは、情報提示装置３０に映像を表示させる映像表示用のコンテンツと情報提示装置３０に音声を出力させる音声出力用のコンテンツとの一方又は両方を含む。例えば、映像表示用のコンテンツのコンテンツ情報は、映像表示用のコンテンツに含まれる文字のフォント、文字のサイズ、文字の色、文章の内容、文字のフリガナの有無、言語、及び画面内における表示位置のうちの１つ以上の情報を含む。コンテンツ情報の具体例は、例えば、後述の図８に示される。 The content information storage unit 60 stores content information, which is information related to the content, in advance. The content includes one or both of a video display content for displaying an image on the information presentation device 30 and an audio output content for the information presentation device 30 to output audio. For example, the content information of the content for video display includes the font of the characters included in the content for video display, the size of the characters, the color of the characters, the content of the text, the presence or absence of frigana of the characters, the language, and the display position on the screen. Contains information of one or more of. Specific examples of the content information are shown in FIG. 8 described later, for example.
　コンテンツ決定部１３０は、優先度取得部１２０によって取得された、人Ｐ１～Ｐ４の属性の優先度とコンテンツ情報とに基づいて、情報を提示する情報提示装置３０に送信される人Ｐ１～Ｐ４用のコンテンツを決定（例えば、選択）する。 The content determination unit 130 is for persons P1 to P4 transmitted to the information presenting device 30 that presents information based on the priority of the attributes of persons P1 to P4 and the content information acquired by the priority acquisition unit 120. Determine (eg, select) the content of.
　例えば、人の属性が、車椅子利用を示す場合には、情報提示装置３０の表示装置３１の画面の低い位置に文章を表示する。文章の表示位置を車椅子利用者の目の高さの位置に近づけることによって、コンテンツの提供に対する車椅子利用者の満足度を高めることができる。 For example, when the attribute of a person indicates the use of a wheelchair, the text is displayed at a low position on the screen of the display device 31 of the information presentation device 30. By moving the display position of the text closer to the position of the wheelchair user's eye level, it is possible to increase the satisfaction of the wheelchair user with the provision of the content.
　また、人の属性が、視覚障害を示す場合には、情報提示装置３０のスピーカ３２から音声によるメッセージを出力させる。音声によるメッセージを出力することによって、視覚障害者に対して適切に情報を提供することができ、コンテンツの提供に対する視覚障碍者の満足度を高めることができる。 Further, when the attribute of a person indicates a visual impairment, a voice message is output from the speaker 32 of the information presenting device 30. By outputting a voice message, information can be appropriately provided to the visually impaired, and the satisfaction of the visually impaired with the provision of the content can be enhanced.
　また、人の属性が、高齢であることを示す場合には、情報提示装置３０の表示装置３１に表示される文字のフォントをユニバーサルデザイン（ＵＩ）フォントにする且つ文字のサイズを大きくする。このようにフォントを調整することで、高齢者が見やすいコンテンツを表示することができ、コンテンツの提供に対する高齢者の満足度を高めることができる。 When the attribute of a person indicates that he / she is old, the font of the characters displayed on the display device 31 of the information presentation device 30 is changed to a universal design (UI) font and the size of the characters is increased. By adjusting the font in this way, it is possible to display content that is easy for the elderly to see, and it is possible to increase the satisfaction of the elderly with the provision of the content.
　また、人の属性が、低年齢（例えば、小学生）であることを示す場合には、情報提示装置３０の表示装置３１に表示される漢字にフリガナを付す。フリガナを付すことで、低年齢の子供が理解しやすいコンテンツを表示することができ、コンテンツの提供に対する低年齢の子供の満足度を高めることができる。 Further, when the attribute of a person indicates that he / she is a young person (for example, an elementary school student), the kanji displayed on the display device 31 of the information presentation device 30 is added with furigana. By adding furigana, it is possible to display content that is easy for young children to understand, and it is possible to increase the satisfaction of young children with the provision of content.
　図２は、実施の形態１に係る情報処理装置１１の処理の概要を示す説明図である。実施の形態１では、属性取得部１１０は、予め決められたエリアにいる人に関する情報を取得する。属性取得部１１０は、人Ｐ１～Ｐ４の各々について属性を取得する。ここでは、人の年齢、性別、服装、携行品、障害の有無、などが属性として取得される。また、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１０によって取得された属性の優先度を取得する。さらに、コンテンツ決定部１３０は、コンテンツ情報記憶部６０に記憶されているコンテンツ情報を参照して、取得された属性とその優先度とコンテンツ情報とに基づいて、情報を提示する情報提示装置３０に送信される人Ｐ１～Ｐ４用のコンテンツを決定する。 FIG. 2 is an explanatory diagram showing an outline of processing of the information processing apparatus 11 according to the first embodiment. In the first embodiment, the attribute acquisition unit 110 acquires information about a person in a predetermined area. The attribute acquisition unit 110 acquires attributes for each of the persons P1 to P4. Here, the age, gender, clothes, personal belongings, disability, etc. of the person are acquired as attributes. Further, the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50. Further, the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P1 to P4 to be transmitted.
　図２に示される例では、情報処理装置１１は、最初に、視覚障害者である人Ｐ４のための音声情報の出力のためのコンテンツを送信し、次に、車椅子利用者である人Ｐ２のために表示装置３１の画面の下側に文章を表示させるコンテンツを送信し、次に、高齢社である人Ｐ３のために表示装置３１に大きなサイズの文字で文章を表示させるコンテンツを送信し、次に、人Ｐ１のための通常サイズの文字で文章を表示させるコンテンツを送信する。情報提示装置３０は、受信したコンテンツを順に出力又は表示する。このようすることで、人Ｐ１～Ｐ４による情報提示装置３０による情報の提示に対する人Ｐ１～Ｐ４の全体の満足度、すなわち、総合的な満足度を高めることができる。 In the example shown in FIG. 2, the information processing apparatus 11 first transmits the content for outputting the audio information for the visually impaired person P4, and then the wheelchair user P2. Therefore, the content for displaying the text is transmitted to the lower side of the screen of the display device 31, and then the content for displaying the text in large size characters is transmitted to the display device 31 for the elderly person P3. Next, the content for displaying the text in normal size characters for the person P1 is transmitted. The information presenting device 30 outputs or displays the received contents in order. By doing so, it is possible to increase the overall satisfaction level, that is, the overall satisfaction level, of the person P1 to P4 with respect to the presentation of information by the information presentation device 30 by the person P1 to P4.
　図３は、実施の形態１に係る情報処理装置１１のハードウェア構成の例を示す図である。図３に示されるように、情報処理装置１１は、各種の演算処理及び各種のハードウェアの制御処理を行う情報処理部としてのプロセッサ９０１と、主記憶装置であるメモリ９０２と、ＨＤＤ（ハードディスクドライブ）又はＳＳＤ（ソリッドステートドライブ）などの補助記憶装置である記憶装置９０３とを有している。また、情報処理装置１１は、インターネットなどのネットワーク９０５を介して通信を行うためのネットワークインタフェースである通信インタフェース９０４と、外部機器である外部記憶装置９０８と、カメラ９０６と、ディスプレイ９０７とを有している。 FIG. 3 is a diagram showing an example of the hardware configuration of the information processing apparatus 11 according to the first embodiment. As shown in FIG. 3, the information processing apparatus 11 includes a processor 901 as an information processing unit that performs various arithmetic processes and various hardware control processes, a memory 902 that is a main storage device, and an HDD (hard disk drive). ) Or a storage device 903 which is an auxiliary storage device such as an SSD (Solid State Drive). Further, the information processing device 11 has a communication interface 904 which is a network interface for communicating via a network 905 such as the Internet, an external storage device 908 which is an external device, a camera 906, and a display 907. ing.
　情報処理装置１１は、例えば、処理回路によって構成される。情報処理装置１１は、ソフトウェアプログラムである情報処理プログラムを実行するプロセッサ９０１とメモリ９０２とを備えたコンピュータによって構成されてもよい。情報処理プログラムは、情報を記録するコンピュータ読み取り可能な情報記録媒体から又はネットワークを介するダウンロードによって、情報処理装置１１にインストールされる。 The information processing device 11 is configured by, for example, a processing circuit. The information processing apparatus 11 may be configured by a computer including a processor 901 and a memory 902 for executing an information processing program which is a software program. The information processing program is installed in the information processing apparatus 11 from a computer-readable information recording medium that records information or by downloading via a network.
　記憶装置９０３又はメモリ９０２は、実施の形態１に係る情報処理方法を情報処理装置１１に実行させるためのソフトウェアプログラムである情報処理プロクラムを記憶する。プロセッサ９０１は、この情報処理プログラムを実行することによって、実施の形態１に係る情報処理方法を実行することができる。なお、図３に示されるハードウェア構成は、後述の実施の形態２～５の情報処理装置及び学習装置にも適用可能である。 The storage device 903 or the memory 902 stores an information processing program which is a software program for causing the information processing device 11 to execute the information processing method according to the first embodiment. By executing this information processing program, the processor 901 can execute the information processing method according to the first embodiment. The hardware configuration shown in FIG. 3 can also be applied to the information processing devices and learning devices of the second to fifth embodiments described later.
　図４は、実施の形態１に係る情報処理装置１１の動作を示すフローチャートである。まず、カメラ２０によって人が撮影される（ステップＳ１１）。次に、属性取得部１１０は、撮影された複数の人の属性を取得する（ステップＳ１２）。次に、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１０によって取得された複数の人の属性の優先度を取得する（ステップＳ１３）。次に、コンテンツ決定部１３０は、属性取得部１１０によって取得された属性と優先度取得部１２０によって取得された各属性の優先度とコンテンツ情報記憶部６０に記憶されているコンテンツ情報とに基づいて、複数の人用のコンテンツを決定（例えば、選択）し（ステップＳ１４）、このコンテンツを情報提示装置３０に送信する（ステップＳ１５）。 FIG. 4 is a flowchart showing the operation of the information processing apparatus 11 according to the first embodiment. First, a person is photographed by the camera 20 (step S11). Next, the attribute acquisition unit 110 acquires the attributes of the plurality of photographed persons (step S12). Next, the priority acquisition unit 120 refers to the priority information stored in the priority information storage unit 50, and acquires the priority of the attributes of a plurality of people acquired by the attribute acquisition unit 110 (step). S13). Next, the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 110, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60. , Content for a plurality of people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
　以上に説明したように、実施の形態１に係る情報処理装置１１及び情報提示システム１によれば、人Ｐ１～Ｐ４の各々の属性とその優先度とに基づいてコンテンツを選択し、優先度の高い属性を持つ人用のコンテンツが優先的に提示されるように、情報提示装置３０にコンテンツを送信する。このため、互いに異なる属性を持つ複数の人（例えば、複数の顧客、複数の通行人、など）Ｐ１～Ｐ４が情報提示装置３０の前を通過するときに、コンテンツの内容が人Ｐ１～Ｐ４に適切に視聴され、人Ｐ１～Ｐ４の総合的な満足度を高めることができる。 As described above, according to the information processing apparatus 11 and the information presentation system 1 according to the first embodiment, the content is selected based on the respective attributes of the persons P1 to P4 and their priorities, and the priority is set. The content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 to P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the people P1 to P4. It can be properly viewed and the overall satisfaction of people P1 to P4 can be enhanced.
実施の形態２．
　図５は、実施の形態２に係る情報処理装置１２及び情報提示システム２の構成を概略的に示す機能ブロック図である。情報処理装置１２は、実施の形態２に係る情報処理方法を実施することができる装置である。図５において、図１に示される構成要素と同一又は対応する構成要素には、図１に示される符号と同じ符号が付されている。 Embodiment 2.
FIG. 5 is a functional block diagram schematically showing the configurations of the information processing apparatus 12 and the information presentation system 2 according to the second embodiment. The information processing device 12 is a device capable of implementing the information processing method according to the second embodiment. In FIG. 5, components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
　実施の形態２に係る情報提示システム２の人検知部は、人Ｐ１、Ｐ４によって携行される装置であって、人Ｐ１、Ｐ４を識別する情報を記憶する識別情報記憶装置としてのＩＣカード２２と、ＩＣカード２２に記憶されている情報を読み取る読取装置としてのカードリーダ２１とを有している。また、実施の形態２に係る情報提示システム２は、予め人の属性を含む個人情報を記憶する属性情報記憶部４０を有している。属性取得部１１１は、ＩＣカード２２に記憶されている情報に基づいて個人を特定し、特定された個人についての属性を示す属性情報を属性情報記憶部４０から取得する。なお、識別情報記憶装置は、ＩＣカードに限定されず、ＲＦＩＤ（ｒａｄｉｏ　ｆｒｅｑｕｅｎｃｙ　ｉｄｅｎｔｉｆｉｅｒ）すなわちＲＦタグを備えた装置、などの他の装置であってもよい。また、読取装置は、ＲＦタグ用のスキャナ、などの他の装置であってもよい。 The person detection unit of the information presentation system 2 according to the second embodiment is a device carried by people P1 and P4, and has an IC card 22 as an identification information storage device for storing information for identifying people P1 and P4. It has a card reader 21 as a reading device for reading information stored in the IC card 22. Further, the information presentation system 2 according to the second embodiment has an attribute information storage unit 40 that stores personal information including a person's attribute in advance. The attribute acquisition unit 111 identifies an individual based on the information stored in the IC card 22, and acquires the attribute information indicating the attribute of the identified individual from the attribute information storage unit 40. The identification information storage device is not limited to the IC card, and may be another device such as an RFID (radio frequency identification identifier), that is, a device provided with an RF tag. Further, the reading device may be another device such as a scanner for RF tags.
　図６は、実施の形態２に係る情報処理装置１２が参照する属性情報記憶部４０の個人情報の例を表形式で示す図である。図６には、人を特定する顧客ＩＤごとに、各人の属性として、年齢、性別、従業員であるか否か、使用する言語、色覚異常の有無、エレベータ利用者であるか否か、視覚障害の有無、聴覚障害の有無、車椅子利用の有無、が示されている。ただし、予め用意される個人情報は、図６の例に限定されない。 FIG. 6 is a diagram showing an example of personal information of the attribute information storage unit 40 referred to by the information processing apparatus 12 according to the second embodiment in a table format. In FIG. 6, for each customer ID that identifies a person, the attributes of each person include age, gender, whether or not they are employees, the language used, whether or not they have color vision deficiency, and whether or not they are elevator users. The presence or absence of visual impairment, the presence or absence of hearing impairment, and the presence or absence of wheelchair use are indicated. However, the personal information prepared in advance is not limited to the example of FIG.
　図７は、実施の形態２に係る情報処理装置１２が参照する優先度情報記憶部５０の優先度情報の例を表形式で示す図である。図７には、属性の検出項目ごとの優先度が数値で示されている。図７では、優先度の数値が大きいほど、優先順位が高い。図７では、視覚障害が全盲であるという属性についての優先度が「１０」であって優先順位が最も高く、エレベータ利用者であるという属性についての優先度が「６」であって次に優先順位が高い。また、視覚障害が弱視であるという属性についての優先度が「５」であって次に優先順位が高く、色覚異常であるという属性についての優先度が「４」であって次に優先順位が高い。ただし、予め用意される優先度情報は、図７の例に限定されない。 FIG. 7 is a diagram showing an example of priority information of the priority information storage unit 50 referred to by the information processing apparatus 12 according to the second embodiment in a table format. In FIG. 7, the priority for each detection item of the attribute is shown numerically. In FIG. 7, the higher the priority value, the higher the priority. In FIG. 7, the priority for the attribute of being totally blind is "10", which is the highest priority, and the priority for the attribute of being an elevator user is "6", which is the next priority. The ranking is high. In addition, the priority for the attribute that the visual impairment is amblyopia is "5", which is the next highest priority, and the priority for the attribute that the color vision deficiency is "4" is the next highest priority. expensive. However, the priority information prepared in advance is not limited to the example of FIG. 7.
　図８は、実施の形態２に係る情報処理装置１２が参照するコンテンツ情報記憶部６０のコンテンツ情報の例を表形式で示す図である。図８では、属性として、年齢、性別、国籍、従業員であるか否か、色覚異常、エレベータ利用の有無、視覚障害について、フォントの種類、フォントのサイズ、フォントの色、コンテンツの内容、フリガナの有無、言語、表示装置３１の画面内における表示位置、音声出力の有無、に関する情報が記憶されている。ただし、予め用意される優先度情報は、図８の例に限定されない。 FIG. 8 is a diagram showing an example of the content information of the content information storage unit 60 referred to by the information processing apparatus 12 according to the second embodiment in a table format. In FIG. 8, as attributes, age, gender, nationality, whether or not the employee is an employee, color vision deficiency, presence / absence of elevator use, visual impairment, font type, font size, font color, content content, frigana. Information on the presence / absence, language, display position in the screen of the display device 31, and presence / absence of audio output is stored. However, the priority information prepared in advance is not limited to the example of FIG.
　図９は、実施の形態２に係る情報処理装置の処理の概要を示す説明図である。実施の形態２では、属性取得部１１２は、予め決められたエリアにいる人は、カードリーダ２１を通過する人Ｐ１、Ｐ４である。実施の形態２では、属性取得部１１１は、人Ｐ１、Ｐ４の各々について属性を属性情報記憶部４０から取得する。ここでは、図６に示されるように、人の年齢、性別、従業員であるか否か、使用言語、色覚異常の有無、エレベータ利用の有無、視覚障害の有無、聴覚障害の有無、車椅子利用の有無、などが属性として取得される。また、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１１によって取得された属性の優先度を取得する。さらに、コンテンツ決定部１３０は、コンテンツ情報記憶部６０に記憶されているコンテンツ情報を参照して、取得された属性とその優先度とコンテンツ情報とに基づいて、情報を提示する情報提示装置３０に送信される人Ｐ１、Ｐ４用のコンテンツを決定する。 FIG. 9 is an explanatory diagram showing an outline of processing of the information processing apparatus according to the second embodiment. In the second embodiment, the attribute acquisition unit 112 is a person P1 or P4 who passes through the card reader 21 in a predetermined area. In the second embodiment, the attribute acquisition unit 111 acquires attributes from the attribute information storage unit 40 for each of the persons P1 and P4. Here, as shown in FIG. 6, the age, gender, employee status, language used, color vision deficiency, elevator use, visual impairment, hearing impairment, wheelchair use The presence or absence of, etc. are acquired as attributes. Further, the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 111 with reference to the priority information stored in the priority information storage unit 50. Further, the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P1 and P4 to be transmitted.
　図１０は、実施の形態２に係る情報処理装置１２の動作を示すフローチャートである。まず、カードリーダ２１によって人が検知される（ステップＳ２１）。次に、属性取得部１１１は、検知された１人以上の各々の属性を取得する（ステップＳ２２）。次に、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１１によって取得された人Ｐの属性の優先度を取得する（ステップＳ１３）。次に、コンテンツ決定部１３０は、属性取得部１１１によって取得された属性と優先度取得部１２０によって取得された各属性の優先度とコンテンツ情報記憶部６０に記憶されているコンテンツ情報とに基づいて、１人以上の人用のコンテンツを決定（例えば、選択）し（ステップＳ１４）、このコンテンツを情報提示装置３０に送信する（ステップＳ１５）。 FIG. 10 is a flowchart showing the operation of the information processing apparatus 12 according to the second embodiment. First, a person is detected by the card reader 21 (step S21). Next, the attribute acquisition unit 111 acquires each of the detected attributes of one or more persons (step S22). Next, the priority acquisition unit 120 acquires the priority of the attribute of the person P acquired by the attribute acquisition unit 111 with reference to the priority information stored in the priority information storage unit 50 (step S13). ). Next, the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 111, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60. Content for one or more people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
　以上に説明したように、実施の形態２に係る情報処理装置１２及び情報提示システム２によれば、人Ｐ１、Ｐ４の各々の属性とその優先度とに基づいてコンテンツを選択し、優先度の高い属性を持つ人用のコンテンツが優先的に提示されるように、情報提示装置３０にコンテンツを送信する。このため、互いに異なる属性を持つ複数の人（例えば、複数の顧客、複数の通行人、など）Ｐ１、Ｐ４が情報提示装置３０の前を通過するときに、コンテンツの内容が人Ｐ１、Ｐ４に適切に視聴され、人Ｐ１、Ｐ４の総合的な満足度を高めることができる。 As described above, according to the information processing apparatus 12 and the information presentation system 2 according to the second embodiment, the content is selected based on the respective attributes of the persons P1 and P4 and their priorities, and the priority is set. The content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 and P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the person P1 and P4. It can be properly viewed and the overall satisfaction of people P1 and P4 can be enhanced.
実施の形態３．
　図１１は、実施の形態３に係る情報処理装置１３及び情報提示システム３の構成を概略的に示す機能ブロック図である。情報処理装置１３は、実施の形態３に係る情報処理方法を実施することができる装置である。図１１において、図１に示される構成要素と同一又は対応する構成要素には、図１に示される符号と同じ符号が付されている。 Embodiment 3.
FIG. 11 is a functional block diagram schematically showing the configurations of the information processing apparatus 13 and the information presentation system 3 according to the third embodiment. The information processing device 13 is a device capable of implementing the information processing method according to the third embodiment. In FIG. 11, components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
　実施の形態３に係る情報提示システム３は、コンテンツを記憶するコンテンツ情報記憶部６０の代りにコンテンツ素材及び調整情報を記憶するコンテンツ情報記憶部６１を備えている点、コンテンツを選択するコンテンツ決定部１３０の代りに複数のコンテンツ素材、及び複数のコンテンツ素材のうちの１つのコンテンツ素材又は２つ以上のコンテンツ素材の組み合わせの映像を調整するための調整情報からコンテンツを生成するコンテンツ決定部１３１を備えている点において、実施の形態１に係る情報提示システム１と相違する。また、コンテンツ情報記憶部６１及びコンテンツ決定部１３１は、実施の形態２に適用してもよい。 The information presentation system 3 according to the third embodiment includes a content information storage unit 61 that stores content materials and adjustment information instead of the content information storage unit 60 that stores content, and a content determination unit that selects content. A content determination unit 131 for generating content from a plurality of content materials and adjustment information for adjusting a video of one content material or a combination of two or more content materials among a plurality of content materials is provided instead of 130. In that respect, it differs from the information presentation system 1 according to the first embodiment. Further, the content information storage unit 61 and the content determination unit 131 may be applied to the second embodiment.
　図１２は、実施の形態３に係る情報処理装置１３の処理の概要を示す説明図である。実施の形態３では、属性取得部１１０は、予め決められたエリアにいる人に関する情報を取得する。属性取得部１１０は、人Ｐ１～Ｐ４の各々について属性を取得する。また、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１０によって取得された属性の優先度を取得する。さらに、コンテンツ決定部１３１は、コンテンツ情報記憶部６１に記憶されているコンテンツ素材及び調整情報を参照して、取得された属性とその優先度とコンテンツ素材と調整情報とに基づいて、情報を提示する情報提示装置３０に送信される人Ｐ１～Ｐ４用のコンテンツを生成する。 FIG. 12 is an explanatory diagram showing an outline of processing of the information processing apparatus 13 according to the third embodiment. In the third embodiment, the attribute acquisition unit 110 acquires information about a person in a predetermined area. The attribute acquisition unit 110 acquires attributes for each of the persons P1 to P4. Further, the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 110 with reference to the priority information stored in the priority information storage unit 50. Further, the content determination unit 131 refers to the content material and adjustment information stored in the content information storage unit 61, and presents information based on the acquired attributes, their priority, the content material, and the adjustment information. Generates content for people P1 to P4 to be transmitted to the information presenting device 30.
　図１２に示される例では、コンテンツ情報記憶部６１には、コンテンツの部品であるコンテンツ素材として、写真画像、テキスト、画面のデザイン、音声部品、などが記憶されている。また、コンテンツ情報記憶部６１には、調整情報として、１つのコンテンツ素材又は前記２つ以上のコンテンツ素材の組み合わせに含まれる文字のフォント、文字のサイズ、文字の色、文章の内容、文字のフリガナの有無、言語、表示位置、画面の色、強調表示する箇所を示す情報、レイアウト、などが記憶されている。コンテンツ決定部１３１は、例えば、視覚障害者である人Ｐ４のための音声情報の出力のためのコンテンツ素材と調整情報とに基づいてコンテンツを生成し情報提示装置３０に送信する。また、コンテンツ決定部１３１は、例えば、車椅子利用者である人Ｐ２のために表示装置３１の画面の下側に文章を表示させるためのコンテンツ素材と調整情報とを用いてコンテンツを生成し送信する。 In the example shown in FIG. 12, the content information storage unit 61 stores photographic images, texts, screen designs, audio parts, and the like as content materials that are parts of the content. Further, in the content information storage unit 61, as adjustment information, a character font, a character size, a character color, a sentence content, and a character frigana included in one content material or a combination of the two or more content materials. The presence / absence, language, display position, screen color, information indicating the highlighted part, layout, etc. are stored. For example, the content determination unit 131 generates content based on the content material for outputting audio information for the visually impaired person P4 and the adjustment information, and transmits the content to the information presenting device 30. Further, the content determination unit 131 generates and transmits content using, for example, content material for displaying a sentence on the lower side of the screen of the display device 31 and adjustment information for the person P2 who is a wheelchair user. ..
　図１３は、実施の形態３に係る情報処理装置１３の動作を示すフローチャートである。ステップＳ１１からＳ１３の処理は、図４のものと同じである。次に、コンテンツ決定部１３１は、優先度取得部１２０によって取得された属性と優先度取得部１２０によって取得された各属性の優先度とコンテンツ情報記憶部６１に記憶されているコンテンツ素材情報及び調整情報とに基づいて、複数の人用のコンテンツを決定（例えば、生成）し（ステップＳ３１）、このコンテンツを情報提示装置３０に送信する（ステップＳ３２）。 FIG. 13 is a flowchart showing the operation of the information processing apparatus 13 according to the third embodiment. The processing of steps S11 to S13 is the same as that of FIG. Next, the content determination unit 131 has the attributes acquired by the priority acquisition unit 120, the priority of each attribute acquired by the priority acquisition unit 120, and the content material information and adjustments stored in the content information storage unit 61. Based on the information, content for a plurality of people is determined (for example, generated) (step S31), and this content is transmitted to the information presenting device 30 (step S32).
　以上に説明したように、実施の形態３に係る情報処理装置１３及び情報提示システム３によれば、人Ｐ１～Ｐ４の各々の属性とその優先度とに基づいてコンテンツ素材及び調整情報からコンテンツを生成し、優先度の高い属性を持つ人用のコンテンツが優先的に提示されるように、情報提示装置３０にコンテンツを送信する。このため、互いに異なる属性を持つ複数の人（例えば、複数の顧客、複数の通行人、など）Ｐ１～Ｐ４が情報提示装置３０の前を通過するときに、コンテンツの内容が人Ｐ１～Ｐ４に適切に視聴され、人Ｐ１～Ｐ４の総合的な満足度を高めることができる。 As described above, according to the information processing apparatus 13 and the information presentation system 3 according to the third embodiment, the content is obtained from the content material and the adjustment information based on the respective attributes of the persons P1 to P4 and their priorities. The content is transmitted to the information presenting device 30 so that the content for a person who is generated and has a high priority attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P1 to P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the people P1 to P4. It can be properly viewed and the overall satisfaction of people P1 to P4 can be enhanced.
　また、コンテンツ素材と調整情報との組合せによってコンテンツを生成する場合には、提供できるコンテンツの種類が増えるので、人Ｐ１～Ｐ４に適切なコンテンツを提示することが可能である。 Further, when the content is generated by the combination of the content material and the adjustment information, the types of content that can be provided increase, so that it is possible to present appropriate content to people P1 to P4.
実施の形態４．
　図１４は、実施の形態４に係る情報処理装置１４及び情報提示システム４の構成を概略的に示す機能ブロック図である。情報処理装置１４は、実施の形態４に係る情報処理方法を実施することができる装置である。図１４において、図１に示される構成要素と同一又は対応する構成要素には、図１に示される符号と同じ符号が付されている。 Embodiment 4.
FIG. 14 is a functional block diagram schematically showing the configurations of the information processing apparatus 14 and the information presentation system 4 according to the fourth embodiment. The information processing device 14 is a device capable of implementing the information processing method according to the fourth embodiment. In FIG. 14, components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG.
　実施の形態４に係る情報提示システム４は、エレベータ９０の乗降口から離れたエリアにいる複数の人Ｐ１～Ｐ４を撮影するカメラ２４を備えている点、属性取得部１１２が人Ｐ１～Ｐ４の移動先を推定する点において、実施の形態１に係る情報提示システム１と相違する。また、カメラ２４を備えている点及び属性取得部１１２が人Ｐ１～Ｐ４の移動先を推定する点は、実施の形態１から３に適用してもよい。 The information presentation system 4 according to the fourth embodiment is provided with a camera 24 for photographing a plurality of people P1 to P4 in an area away from the entrance / exit of the elevator 90, and the attribute acquisition unit 112 is the person P1 to P4. It differs from the information presentation system 1 according to the first embodiment in that the destination is estimated. Further, the point that the camera 24 is provided and the point that the attribute acquisition unit 112 estimates the destination of the people P1 to P4 may be applied to the first to third embodiments.
　属性取得部１１２は、カメラ２４から送信された撮像データ（すなわち、映像）を受信し、撮像データに基づいて人Ｐ１～Ｐ４の各々の属性を取得するとともに、人Ｐ１～Ｐ４の移動方向（図１４において矢印で示される）を検出する。図１４では、属性取得部１１２は、人Ｐ１～Ｐ４のうちの、人Ｐ３、Ｐ４がエレベータ９０の乗降口の前のエリアに移動すると推定する。 The attribute acquisition unit 112 receives the image pickup data (that is, video) transmitted from the camera 24, acquires each attribute of the person P1 to P4 based on the image pickup data, and moves the person P1 to P4 (FIG. 14) is detected. In FIG. 14, the attribute acquisition unit 112 estimates that the persons P3 and P4 among the persons P1 to P4 move to the area in front of the entrance / exit of the elevator 90.
　図１５は、実施の形態４に係る情報処理装置１４の処理の概要を示す説明図である。実施の形態４では、属性取得部１１２は、予め決められたエリアにいる人Ｐ１～Ｐ４に関する情報を取得し、その中でエレベータ９０の乗降口の前に移動する人を推定する。属性取得部１１２は、人Ｐ１～Ｐ４又は人Ｐ３、Ｐ４について属性を取得する。ここでは、人の年齢、性別、服装、携行品、障害の有無、などが属性として取得される。また、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１２によって取得された属性の優先度を取得する。さらに、コンテンツ決定部１３０は、コンテンツ情報記憶部６０に記憶されているコンテンツ情報を参照して、取得された属性とその優先度とコンテンツ情報とに基づいて、情報を提示する情報提示装置３０に送信される人Ｐ３、Ｐ４用のコンテンツを決定する。 FIG. 15 is an explanatory diagram showing an outline of processing of the information processing apparatus 14 according to the fourth embodiment. In the fourth embodiment, the attribute acquisition unit 112 acquires information about people P1 to P4 in a predetermined area, and estimates a person who moves in front of the entrance / exit of the elevator 90. The attribute acquisition unit 112 acquires attributes for persons P1 to P4 or persons P3 and P4. Here, the age, gender, clothes, personal belongings, disability, etc. of the person are acquired as attributes. Further, the priority acquisition unit 120 acquires the priority of the attribute acquired by the attribute acquisition unit 112 with reference to the priority information stored in the priority information storage unit 50. Further, the content determination unit 130 refers to the content information stored in the content information storage unit 60, and causes the information presenting device 30 to present information based on the acquired attributes, their priorities, and the content information. Determine the content for the person P3 and P4 to be transmitted.
　図１６は、実施の形態４に係る情報処理装置１４の動作を示すフローチャートである。まず、カメラ２４によって人Ｐ１～Ｐ４が撮影される（ステップＳ１１）。次に、属性取得部１１２は、エレベータ９０の乗降口の前に設置された対象の情報提示装置３０に向かう人Ｐ３、Ｐ４を選択する（ステップＳ４１）。次に、属性取得部１１２は、選択された人Ｐ３、Ｐ４の属性を取得する（ステップＳ１２）。次に、優先度取得部１２０は、優先度情報記憶部５０に記憶されている優先度情報を参照して、属性取得部１１２によって取得された人Ｐ３、Ｐ４の属性の優先度を取得する（ステップＳ１３）。次に、コンテンツ決定部１３０は、属性取得部１１２によって取得された属性と優先度取得部１２０によって取得された各属性の優先度とコンテンツ情報記憶部６０に記憶されているコンテンツ情報とに基づいて、複数の人用のコンテンツを決定（例えば、選択）し（ステップＳ１４）、このコンテンツを情報提示装置３０に送信する（ステップＳ１５）。 FIG. 16 is a flowchart showing the operation of the information processing apparatus 14 according to the fourth embodiment. First, the cameras 24 take pictures of people P1 to P4 (step S11). Next, the attribute acquisition unit 112 selects people P3 and P4 heading for the target information presenting device 30 installed in front of the entrance / exit of the elevator 90 (step S41). Next, the attribute acquisition unit 112 acquires the attributes of the selected people P3 and P4 (step S12). Next, the priority acquisition unit 120 acquires the priority of the attributes of the persons P3 and P4 acquired by the attribute acquisition unit 112 with reference to the priority information stored in the priority information storage unit 50 (). Step S13). Next, the content determination unit 130 is based on the attributes acquired by the attribute acquisition unit 112, the priority of each attribute acquired by the priority acquisition unit 120, and the content information stored in the content information storage unit 60. , Content for a plurality of people is determined (for example, selected) (step S14), and this content is transmitted to the information presenting device 30 (step S15).
　以上に説明したように、実施の形態４に係る情報処理装置１４及び情報提示システム４によれば、人Ｐ３、Ｐ４の各々の属性とその優先度とに基づいてコンテンツを選択し、優先度の高い属性を持つ人用のコンテンツが優先的に提示されるように、情報提示装置３０にコンテンツを送信する。このため、互いに異なる属性を持つ複数の人（例えば、複数の顧客、複数の通行人、など）Ｐ３、Ｐ４が情報提示装置３０の前を通過するときに、コンテンツの内容が人Ｐ３、Ｐ４に適切に視聴され、人Ｐ３、Ｐ４の総合的な満足度を高めることができる。 As described above, according to the information processing apparatus 14 and the information presentation system 4 according to the fourth embodiment, the content is selected based on the respective attributes of the persons P3 and P4 and their priorities, and the priority is set. The content is transmitted to the information presenting device 30 so that the content for a person having a high attribute is presented preferentially. Therefore, when a plurality of people (for example, a plurality of customers, a plurality of passersby, etc.) P3 and P4 having different attributes pass in front of the information presenting device 30, the content of the content becomes the person P3 and P4. It can be properly viewed and the overall satisfaction of people P3 and P4 can be enhanced.
　また、実施の形態４では、情報提示装置３０に到達する前にコンテンツを決定することができるので、人Ｐ３、Ｐ４が情報提示装置３０の前を通過する少し前からコンテンツの内容が人Ｐ３、Ｐ４に適切なものに切り替えることができ、総合的な満足度を高めることができる。 Further, in the fourth embodiment, since the content can be determined before reaching the information presenting device 30, the content of the content is the person P3, shortly before the person P3, P4 passes in front of the information presenting device 30. It is possible to switch to an appropriate one for P4 and increase overall satisfaction.
実施の形態５．
　図１７は、実施の形態５に係る情報提示システム５の構成を概略的に示す機能ブロック図である。図１７において、図１に示される構成要素と同一又は対応する構成要素には、図１に示される符号と同じ符号が付されている。実施の形態５に係る情報提示システム５は、学習装置７０を有する点において、実施の形態１に係る情報提示システム１と相違する。なお、学習装置７０は、実施の形態２～４にも適用可能である。ただし、学習装置７０を実施の形態２又は４に適用する場合には、エレベータ９０の乗降口の前のエリアを撮影する他のカメラである監視カメラ（図１７におけるカメラ２０に相当するもの）を備えることが必要である。 Embodiment 5.
FIG. 17 is a functional block diagram schematically showing the configuration of the information presentation system 5 according to the fifth embodiment. In FIG. 17, components that are the same as or correspond to the components shown in FIG. 1 are designated by the same reference numerals as those shown in FIG. The information presentation system 5 according to the fifth embodiment is different from the information presentation system 1 according to the first embodiment in that it has a learning device 70. The learning device 70 can also be applied to the second to fourth embodiments. However, when the learning device 70 is applied to the second or fourth embodiment, a surveillance camera (corresponding to the camera 20 in FIG. 17) which is another camera for photographing the area in front of the entrance / exit of the elevator 90 is used. It is necessary to prepare.
　図１８は、図１７に示される学習装置７０の構成を概略的に示す機能ブロック図である。学習装置７０は、データ取得部７１と、モデル生成部７２とを有している。モデル生成部７２は、報酬計算部７３と、関数更新部７４とを有している。学習装置７０は、生成した学習済モデルを記憶する学習済モデル記憶部７５に接続されている。学習済モデル記憶部７５は、情報処理装置１１を介して、又は情報処理装置１１とネットワークを介して学習装置７０に接続されてもよい。また、学習済モデル記憶部７５は、情報処理装置１５の一部であってもよい。学習装置７０は、例えば、図３に示されるような、プロセッサ９０１とメモリ９０２とによって構成される。 FIG. 18 is a functional block diagram schematically showing the configuration of the learning device 70 shown in FIG. The learning device 70 has a data acquisition unit 71 and a model generation unit 72. The model generation unit 72 has a reward calculation unit 73 and a function update unit 74. The learning device 70 is connected to a trained model storage unit 75 that stores the generated trained model. The trained model storage unit 75 may be connected to the learning device 70 via the information processing device 11 or via a network with the information processing device 11. Further, the trained model storage unit 75 may be a part of the information processing device 15. The learning device 70 is composed of, for example, a processor 901 and a memory 902 as shown in FIG.
　データ取得部７１は、情報提示装置３０の前の人Ｐ１～Ｐ４を監視カメラで撮影し、人Ｐ１～Ｐ４の人数、視聴時間、及び属性、提示したコンテンツを示す情報などを取得する。報酬計算部７３は、例えば、情報提示装置３０によって提示されたコンテンツを視聴した人の人数、視聴時間、属性、コンテンツに基づいて、最も視聴者が増えるようなコンテンツパラメータを計算し、関数更新部７４は、計算結果に基づいてコンテンツ選択又は生成に用いられる関数を更新する。適用したコンテンツを作成する。コンテンツ表示後実際に何人コンテンツを視聴したかを計測し、強化学習を行い、学習済モデル記憶部７５に学習済モデルを格納する。 The data acquisition unit 71 photographs the persons P1 to P4 in front of the information presenting device 30 with a surveillance camera, and acquires the number of persons P1 to P4, the viewing time, the attributes, the information indicating the presented contents, and the like. The reward calculation unit 73 calculates content parameters that increase the number of viewers most based on, for example, the number of people who have viewed the content presented by the information presentation device 30, viewing time, attributes, and content, and the function update unit 73. 74 updates the function used for content selection or generation based on the calculation result. Create the applied content. After displaying the content, the number of people who actually watched the content is measured, reinforcement learning is performed, and the trained model is stored in the trained model storage unit 75.
　情報処理装置１１は、学習済モデルに基づいて、最も視聴者が増えるようなコンテンツを情報提示装置３０に表示させるように、属性取得部１１０、優先度取得部１２０、コンテンツ決定部１３０の処理を更新する。 Based on the trained model, the information processing device 11 processes the attribute acquisition unit 110, the priority acquisition unit 120, and the content determination unit 130 so that the information presentation device 30 displays the content that increases the number of viewers most. Update.
　以上に説明したように、実施の形態５に係る情報提示システム５によれば、機械学習の結果に基づいて、属性取得部１１０、優先度取得部１２０、コンテンツ決定部１３０の処理を更新するので、互いに異なる属性を持つ複数の人が情報提示装置３０の前を通過するときに、コンテンツの内容が人Ｐ１～Ｐ４に適切に視聴され、人の総合的な満足度を高めることができる。 As described above, according to the information presentation system 5 according to the fifth embodiment, the processes of the attribute acquisition unit 110, the priority acquisition unit 120, and the content determination unit 130 are updated based on the result of machine learning. When a plurality of people having different attributes pass in front of the information presenting device 30, the content is appropriately viewed by the people P1 to P4, and the overall satisfaction of the person can be enhanced.
　１～５　情報提示システム、　１１～１４　情報処理装置、　２０、２４　カメラ、　３０　情報提示装置、　３１　表示装置、　３２　スピーカ、　４０　属性情報記憶部、　５０　優先度情報記憶部、　６０、６１　コンテンツ情報記憶部、　７０　学習装置、　８０　通路、　９０　エレベータ、　１１０、１１１、１１２　属性取得部、　１２０　優先度取得部、　１３０、１３１　コンテンツ決定部、　９０１　プロセッサ、　９０２　メモリ、　９０３　記憶装置、　９０４　通信インタフェース、　９０５　ネットワーク、　９０６　カメラ、　９０７　ディスプレイ、　９０８　外部記憶装置、　Ｐ１～Ｐ４　人。 1-5 information presentation system, 11-14 information processing device, 20, 24 camera, 30 information presentation device, 31 display device, 32 speaker, 40 attribute information storage unit, 50 priority information storage unit, 60, 61 content information storage Department, 70 learning device, 80 passage, 90 elevator, 110, 111, 112 attribute acquisition unit, 120 priority acquisition unit, 130, 131 content determination unit, 901 processor, 902 memory, 903 storage device, 904 communication interface, 905 network , 906 camera, 907 display, 908 external storage device, P1 to P4 people.

Claims (15)

  1. 　予め決められたエリアにいる人に関する情報を取得する装置である人検知部によって検知された複数の人の属性を取得する属性取得部と、
    　予め人の属性の優先度を示す情報である優先度情報を記憶する優先度情報記憶部から前記優先度情報を取得し、前記優先度情報を参照して前記属性取得部によって取得された前記属性の優先度を取得する優先度取得部と、
    　予めコンテンツに関する情報であるコンテンツ情報を記憶するコンテンツ情報記憶部から前記コンテンツ情報を取得し、前記属性取得部によって取得された前記属性と前記優先度取得部によって取得された前記優先度と前記コンテンツ情報とに基づいて、情報を提示する情報提示装置に送信される前記複数の人用のコンテンツを決定するコンテンツ決定部と、
    　を有することを特徴とする情報処理装置。     An attribute acquisition unit that acquires the attributes of multiple people detected by the person detection unit, which is a device that acquires information about people in a predetermined area, and
    The attribute acquired by the attribute acquisition unit by acquiring the priority information from the priority information storage unit that stores the priority information which is the information indicating the priority of the person's attribute in advance and referring to the priority information. Priority acquisition unit to acquire the priority of
    The content information is acquired from the content information storage unit that stores the content information that is information about the content in advance, the attribute acquired by the attribute acquisition unit, the priority acquired by the priority acquisition unit, and the content information. Based on the above, a content determination unit that determines content for a plurality of people transmitted to an information presentation device that presents information, and a content determination unit.
    An information processing device characterized by having.
  2. 　前記優先度は、人の年齢、性別、障害の有無、趣味、及び嗜好のうちの１つ以上の情報を含むことを特徴とする請求項１に記載の情報処理装置。 The information processing apparatus according to claim 1, wherein the priority includes information on one or more of a person's age, gender, disability, hobbies, and preferences.
  3. 　前記コンテンツは、前記情報提示装置に映像を表示させる映像表示用のコンテンツと前記情報提示装置に音声を出力させる音声出力用のコンテンツとのうちの１つ以上を含むことを特徴とする請求項１又は２に記載の情報処理装置。 Claim 1 is characterized in that the content includes one or more of a video display content for displaying an image on the information presenting device and an audio output content for outputting audio to the information presenting device. Or the information processing apparatus according to 2.
  4. 　前記コンテンツは、前記情報提示装置に映像を表示させる映像表示用のコンテンツを含み、
    　前記コンテンツ情報記憶部に記憶されている前記コンテンツ情報は、前記映像表示用のコンテンツに含まれる文字のフォント、文字のサイズ、文字の色、文章の内容、文字のフリガナの有無、言語、及び表示位置のうちの１つ以上の情報を含む
    　ことを特徴とする請求項１又は２に記載の情報処理装置。     The content includes content for displaying an image for displaying an image on the information presenting device.
    The content information stored in the content information storage unit includes the font of characters, the size of characters, the color of characters, the content of sentences, the presence or absence of frigana of characters, the language, and the display of the contents included in the content for displaying a video. The information processing apparatus according to claim 1 or 2, wherein the information processing apparatus includes one or more pieces of information about the position.
  5. 　前記コンテンツは、前記情報提示装置に映像を表示させる映像表示用のコンテンツを含み、
    　前記コンテンツ情報記憶部に記憶されている前記コンテンツ情報は、
    　前記映像表示用のコンテンツを構成する部品である複数のコンテンツ素材と、
    　前記複数のコンテンツ素材のうちの１つのコンテンツ素材又は２つ以上のコンテンツ素材の組み合わせの映像を調整するための調整情報と
    　を含むことを特徴とする請求項１又は２に記載の情報処理装置。     The content includes content for displaying an image for displaying an image on the information presenting device.
    The content information stored in the content information storage unit is
    A plurality of content materials, which are parts constituting the content for video display, and
    The information processing apparatus according to claim 1 or 2, wherein the information processing apparatus includes adjustment information for adjusting an image of one content material or a combination of two or more content materials among the plurality of content materials.
  6. 　前記調整情報は、前記１つのコンテンツ素材又は前記２つ以上のコンテンツ素材の組み合わせに含まれる文字のフォント、文字のサイズ、文字の色、文章の内容、文字のフリガナの有無、言語、文字のフリガナの有無、言語、表示位置、画面の色、強調表示する箇所を示す情報、及びレイアウトのうちの１つ以上の情報を含むことを特徴とする請求項５に記載の情報処理装置。 The adjustment information includes the font of characters, the size of characters, the color of characters, the content of sentences, the presence or absence of frigana of characters, the language, and the frigana of characters contained in the one content material or the combination of two or more content materials. The information processing apparatus according to claim 5, wherein the information processing apparatus includes information indicating the presence / absence of a character, a language, a display position, a screen color, information indicating a highlighted portion, and one or more of the information of the layout.
  7. 　前記人検知部は、前記情報提示装置の前方の場所にいる人を撮影する又は前記情報提示装置に向かって移動する人を撮影するカメラを含むことを特徴する請求項１から６のいずれか１項に記載の情報処理装置。 One of claims 1 to 6, wherein the person detection unit includes a camera that photographs a person in front of the information presenting device or a person moving toward the information presenting device. The information processing device described in the section.
  8. 　前記属性取得部は、前記カメラで撮影された撮像画像に基づいて前記複数の人の前記属性を推定することを特徴とする請求項７に記載の情報処理装置。 The information processing device according to claim 7, wherein the attribute acquisition unit estimates the attributes of the plurality of people based on an image captured by the camera.
  9. 　前記人検知部は、
    　前記複数の人によって携行される装置であって、前記複数の人を識別する情報を記憶する識別情報記憶装置と、
    　前記識別情報記憶装置に記憶されている情報を読み取る読取装置と
    　を有することを特徴する請求項１から６のいずれか１項に記載の情報処理装置。     The person detection unit
    An identification information storage device that is a device carried by the plurality of people and stores information for identifying the plurality of people.
    The information processing device according to any one of claims 1 to 6, further comprising a reading device for reading information stored in the identification information storage device.
  10. 　前記属性取得部は、予め人の属性を含む個人情報を記憶する属性情報記憶部から個人情報を取得し、前記個人情報を参照して前記複数の人の前記属性を推定することを特徴とする請求項９に記載の情報処理装置。 The attribute acquisition unit is characterized in that personal information is acquired in advance from an attribute information storage unit that stores personal information including the attributes of a person, and the attributes of the plurality of people are estimated with reference to the personal information. The information processing apparatus according to claim 9.
  11. 　請求項１から１０のいずれか１項に記載の情報処理装置と、
    　前記人検知部と、
    　前記優先度情報記憶部と、
    　前記コンテンツ情報記憶部と、
    　前記情報提示装置と、
    　を有することを特徴とする情報提示システム。     The information processing apparatus according to any one of claims 1 to 10.
    The person detection unit and
    The priority information storage unit and
    The content information storage unit and
    The information presentation device and
    An information presentation system characterized by having.
  12. 　請求項１０に記載の情報処理装置と、
    　前記人検知部と、
    　前記優先度情報記憶部と、
    　前記コンテンツ情報記憶部と、
    　前記属性情報記憶部と
    　前記情報提示装置と、
    　を有することを特徴とする情報提示システム。     The information processing apparatus according to claim 10 and
    The person detection unit and
    The priority information storage unit and
    The content information storage unit and
    The attribute information storage unit, the information presenting device, and the like.
    An information presentation system characterized by having.
  13. 　前記人検知部は前記情報提示装置によって提示される前記コンテンツを視聴可能なエリアにいる人を検知し、又は前記視聴可能なエリアにいる人を検知する他の人検知部を有し、
    　前記コンテンツ情報と前記視聴可能なエリアにいる人を検知して得られた結果とに基づく機械学習により前記コンテンツ情報記憶部に記憶されている前記コンテンツ情報を更新する
    　ことを特徴とする請求項１１又は１２に記載の情報提示システム。     The person detection unit has another person detection unit that detects a person in an area where the content presented by the information presenting device can be viewed, or detects a person in the viewable area.
    11. The content claim 11 is characterized in that the content information stored in the content information storage unit is updated by machine learning based on the content information and the result obtained by detecting a person in the viewable area. Or the information presentation system according to 12.
  14. 　予め決められたエリアにいる人に関する情報を取得する装置である人検知部によって検知された複数の人の属性を取得するステップと、
    　予め人の属性の優先度を示す情報である優先度情報を記憶する優先度情報記憶部から前記優先度情報を取得し、前記優先度情報を参照して前記属性を取得する前記ステップにおいて取得された前記属性の優先度を取得するステップと、
    　予めコンテンツに関する情報であるコンテンツ情報を記憶するコンテンツ情報記憶部から前記コンテンツ情報を取得し、前記取得された属性と前記取得された優先度と前記コンテンツ情報とに基づいて、情報を提示する情報提示装置に送信される前記複数の人用のコンテンツを決定するステップと、
    　を有することを特徴とする情報処理方法。     A step to acquire the attributes of a plurality of people detected by a person detection unit, which is a device for acquiring information about a person in a predetermined area, and
    The priority information is acquired from the priority information storage unit that stores the priority information, which is information indicating the priority of a person's attribute in advance, and is acquired in the step of acquiring the attribute with reference to the priority information. And the step to get the priority of the above attribute
    Information presentation that acquires the content information from the content information storage unit that stores the content information that is information about the content in advance, and presents the information based on the acquired attribute, the acquired priority, and the content information. The step of determining the content for the plurality of people to be transmitted to the device, and
    An information processing method characterized by having.
  15. 　コンピュータに、
    　予め決められたエリアにいる人に関する情報を取得する装置である人検知部によって検知された複数の人の属性を取得するステップと、
    　予め人の属性の優先度を示す情報である優先度情報を記憶する優先度情報記憶部から前記優先度情報を取得し、前記優先度情報を参照して前記属性を取得する前記ステップにおいて取得された前記属性の優先度を取得するステップと、
    　予めコンテンツに関する情報であるコンテンツ情報を記憶するコンテンツ情報記憶部から前記コンテンツ情報を取得し、前記取得された属性と前記取得された優先度と前記コンテンツ情報とに基づいて、情報を提示する情報提示装置に送信される前記複数の人用のコンテンツを決定するステップと、
    　を実行させることを特徴とする情報処理プログラム。     On the computer
    A step to acquire the attributes of a plurality of people detected by a person detection unit, which is a device for acquiring information about a person in a predetermined area, and
    The priority information is acquired from the priority information storage unit that stores the priority information, which is information indicating the priority of a person's attribute in advance, and is acquired in the step of acquiring the attribute with reference to the priority information. And the step to get the priority of the above attribute
    Information presentation that acquires the content information from the content information storage unit that stores the content information that is information about the content in advance, and presents the information based on the acquired attribute, the acquired priority, and the content information. The step of determining the content for the plurality of people to be transmitted to the device, and
    An information processing program characterized by executing.
PCT/JP2020/022768 2020-06-10 2020-06-10 Information processing device, information presentation system, information processing method, and information processing program WO2021250797A1 (en)

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