WO2021181346A1 - Système et procédé pour gérer des problèmes de vendeur liés à la livraison de produits de dernier kilomètre - Google Patents

Système et procédé pour gérer des problèmes de vendeur liés à la livraison de produits de dernier kilomètre Download PDF

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Publication number
WO2021181346A1
WO2021181346A1 PCT/IB2021/052069 IB2021052069W WO2021181346A1 WO 2021181346 A1 WO2021181346 A1 WO 2021181346A1 IB 2021052069 W IB2021052069 W IB 2021052069W WO 2021181346 A1 WO2021181346 A1 WO 2021181346A1
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WIPO (PCT)
Prior art keywords
seller
issues
issue
identified
subsystem
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PCT/IB2021/052069
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English (en)
Inventor
Vipul M YADAV
Bharat A. KAROTRA
Paresh Bhupat PARMAR
Nikul Jaysukhbhai DODIYA
Zaiba Umer SARANG
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Ithink Logistic Quick Services Llp
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Publication of WO2021181346A1 publication Critical patent/WO2021181346A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]

Definitions

  • Embodiments of the present disclosure relate to a system for management of issues in an electronic commerce platform and more particularly to a system and a method to manage last mile product delivery related issues of sellers.
  • Last mile delivery is defined as movement of one or more goods from a transportation hub to a final delivery destination.
  • the last mile delivery nowadays is one of the main challenges in the logistics.
  • customers increasingly turn to e- commerce to meet their purchasing needs, fast shipping is not simply something the customers feel good about having. It’s a realistic expectation in any e-commerce shopping experience, wherein the customers expect more from delivery experiences than ever before.
  • Businesses or sellers have understood that they need to perfect the last mile delivery processes in order to be successful in maintaining a healthy relationship with the customers for both long term and short-term basis.
  • Offering the last-mile delivery service and return experiences by the sellers improves conversion rates, purchase activity and brand loyalty. But the sellers while offering the last mile delivery service faces one or more challenges which are overcome by various available systems.
  • the system available for the last mile delivery process for a product delivery is managed by involving manual intervention.
  • manual intervention of the conventional system leads to increase in generation of one or more errors.
  • system leads to increase in number of shipments returns of products in the last mile delivery process due to logistic inefficiencies.
  • conventional system also lacks in providing coordination between one or more stakeholders involved in the last mile delivery process.
  • a system to manage last mile product delivery related issues of sellers includes a seller issue receiving subsystem configured to receive one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller.
  • the system also includes a seller issue analysis subsystem operatively coupled to the seller issue receiving subsystem.
  • the seller issue analysis subsystem is configured to determine a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique.
  • the seller issue analysis subsystem is also configured to identify a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository.
  • TAT turnaround time
  • the system also includes a seller issue resolution subsystem operatively coupled to the seller issue analysis subsystem.
  • the seller issue resolution subsystem is configured to identify one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time (TAT).
  • the seller issue resolution subsystem is also configured to resolve the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the seller issue resolution subsystem is also configured to generate one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached.
  • a method for managing last mile product delivery related issues of sellers includes receiving, by a seller issue receiving subsystem, one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller.
  • the method also includes determining, by a seller issue analysis subsystem, a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique.
  • the method also includes identifying, by the seller issue analysis subsystem, a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository.
  • TAT turnaround time
  • the method also includes identifying, by a seller issue resolution subsystem, one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time.
  • the method also includes resolving, by the seller issue resolution subsystem, the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the method also includes generating, by the seller issue resolution subsystem, one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached.
  • FIG. 1 is a block diagram of a system to manage last mile product delivery related issues of sellers in accordance with an embodiment of the present disclosure
  • FIG. 2 illustrate a schematic representation of an exemplary embodiment of a system to manage last mile product delivery related issues of sellers of FIG. 1 in accordance with an embodiment of a present disclosure
  • FIG. 3 illustrates a block diagram of a computer server in accordance with an embodiment of the present disclosure.
  • FIG. 4 is a flow chart representing the steps involved in a method to manage last mile product delivery related issues of sellers of FIG. 1 in accordance with the embodiment of the present disclosure.
  • Embodiments of the present disclosure relate to a system and a method to manage last mile product delivery related issues of sellers.
  • the system includes a seller issue receiving subsystem configured to receive one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller.
  • the system also includes a seller issue analysis subsystem operatively coupled to the seller issue receiving subsystem.
  • the seller issue analysis subsystem is configured to determine a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique.
  • the seller issue analysis subsystem is also configured to identify a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository.
  • TAT turnaround time
  • the system also includes a seller issue resolution subsystem operatively coupled to the seller issue analysis subsystem.
  • the seller issue resolution subsystem is configured to identify one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time (TAT).
  • the seller issue resolution subsystem is also configured to resolve the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the seller issue resolution subsystem is also configured to generate one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached.
  • FIG. 1 is a block diagram of a system (100) to manage last mile product delivery related issues of sellers in accordance with an embodiment of the present disclosure.
  • the system (100) includes a seller issue receiving subsystem (110) configured to receive one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller.
  • seller issues is defined as one or more complaints or problems of the seller related to one or more stakeholders associated a product delivery when a product is dispatched from the seller side.
  • the one or more seller issues may include at least one of a fake attempt by a logistics partner, delivery percentage, urgent delivery, product return request, change of payment option from cash on delivery (COD) to prepaid option, address and contact number update, schedule parcel delivery, an incorrect product received by a customer, prepaid order delivered without acceptance by a customer, change request for cash on delivery (COD) amount, return to origin (RTO) wrong product delivered, self-collect, turnaround time (TAT) limit crossed for first attempt and reattempt or a combination thereof.
  • the one or more formats may include at least one of a text format, an audio format or a combination thereof.
  • the fake attempt provided by the logistics partner may include a false reason provided by the logistics partner for failure in the delivery process of the product.
  • the fake remark provided by a logistics partner may include at least one of customer refuse to accept a shipment, customer ask for cancellation of an order, customer phone was unreachable, customer was unavailable at delivery address, customer address was incorrect, customers does not need the shipment or a combination thereof.
  • the delivery percentage issue associated with the seller may include issue faced by the seller in case of decrease in rate of the delivery success percentage associated with the product.
  • the urgent delivery issue associated with the seller may include one or more challenges such as limitation in number of resources, limited stock availability, huge traffic in case of sale season and the like. In such embodiment, the one or more challenges may be faced by the seller during the urgent delivery request received from the customer.
  • the product return request may create an issue for the seller when a genuine reason for the return by the customer is unknown and unacceptable by the seller.
  • the change of the payment option from the COD to the prepaid option may create the issue for the seller as the seller may not be informed at prior and may create unnecessary confusion.
  • the address and the contact number update may initiate a problem for the seller may not be aware of a customer’s contact details which leads to miscommunication.
  • the incorrect product received by the customer may include an issue faced by the one or more sellers when a wrong product is delivered by an e- seller or a product is intentionally exchanged by a delivery personnel.
  • the prepaid order delivered without acceptance by the customer may create one or more issues for the one or more sellers in tracking or identifying a person who has accepted the customer’s order.
  • the change request from the customer for the cash on delivery (COD) amount may include an issue such as arranging an exact change amount by the seller to return to the customer when the customer is unaware about the COD amount.
  • the seller may also be unable to receive the COD amount from the customers due to customer’s unawareness which may further leads to monetary loss of the one or more sellers.
  • the self-collect option may create an issue for the one or more sellers to track and match the number of shipments collected intentionally with total number of shipments dispatched to the delivery centre for out for delivery (OFD).
  • the reattempting option of the delivery for the shipment may create an issue for the one or more sellers as the seller may need to invest time and effort for arranging the one or more resources in order to deliver such shipments.
  • the system (100) also includes a seller issue analysis subsystem (120) operatively coupled to the seller issue receiving subsystem (110).
  • the seller issue analysis subsystem (120) is configured to determine a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique.
  • the natural language processing technique understands the context of the one or more received customer issues in human language and processes it further to be understandable or interpreted by a computer.
  • the seller issue analysis subsystem (120) is also configured to identify a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository).
  • TAT turnaround time
  • the term ‘TAT’ is defined as a period of time from time of submission or proposal of a process to the time of the completion or resolution of the process.
  • the TAT may be identified to analyse the time taken for resolution of a seller issue.
  • the TAT is dependent upon a international time zone.
  • the system (100) also includes a seller issue resolution subsystem (130) operatively coupled to the seller issue analysis subsystem (120).
  • the seller issue resolution subsystem (130) is configured to identify one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time (TAT).
  • TAT turnaround time
  • the one or more stakeholders corresponding to the one or more determined seller issues may include at least one of a logistics partner, a customer or a combination thereof.
  • the seller issue resolution subsystem (130) is also configured to resolve the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the predefined set of issue resolution rules may include a set of rules for resolution of the one or more determined seller issues corresponding to the one or more identified stakeholders based on consideration of a plurality of actionable parameters.
  • the plurality of actionable parameters may include at least one of a status of an identified stakeholder, a code of an identified stakeholder, remark of an identified stakeholder or a combination thereof.
  • the plurality of actionable parameters may be collected from a server through one or more methods.
  • the one or more methods may include a push method or a pull method.
  • the seller issue resolution subsystem (130) is also configured to generate one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached.
  • TAT turnaround time
  • the system (100) further includes an issue notification subsystem (not show in FIG. 1) operatively coupled to the seller issue resolution subsystem (130).
  • the issue notification subsystem is configured to send a notification of one or more generated actionable insights to the one or more identified stakeholders via a plurality of notification means when breaching of the identified turnaround time (TAT) corresponding to the one or more stakeholders is determined in real-time.
  • the plurality of notification means may include an automated call, a text message, a web-based message, an email and the like.
  • FIG. 2 illustrate a schematic representation of an exemplary embodiment of a system (100) to manage last mile product delivery related issues of sellers of FIG. 1 in accordance with an embodiment of a present disclosure.
  • the system (100) helps in managing a last mile delivery process with defined turnaround time which helps e- sellers and logistics partners to deliver shipment to buyers within stipulated amount of time and reduce shipment return to origin (RTO).
  • RTO shipment return to origin
  • the system (100) identifies one or more stakeholders involved and exact reasons for shipment return in the last mile delivery process and upon identification, the system (100) enables coordination between the one or more stakeholders to reduce the shipment return and improve delivery ratio of the shipment.
  • a shipment status is sent to the customer ‘A’ (105) through one or more communication channels to keep the customer informed and updated during a journey of delivery of the product from the seller’s end.
  • the product reaches the customer ‘A’ (105) via a logistics partner ‘C’ (115)
  • one or more seller issues associated with the product delivery are identified and received by a seller issue receiving subsystem (110).
  • the one or more seller issues may be received in one or more formats which may include either a text format, an audio format or a combination thereof.
  • the one or more seller issues are received, such one or more received issues are analyzed by a seller issue analysis subsystem (120) in order to determine the context by using a natural language understanding technique.
  • the seller issue analysis subsystem (120) is configured to identify a reason for the issue i.e. why an exact change amount is not ready with the customer.
  • the reason may include at least one of a lack of prior notification related to delivery of the shipment, lack of awareness of the customer corresponding to the delivery of the product, variation in the amount after order completion due to one or more reasons, lack of COD amount availability with the customer or a combination thereof.
  • a turnaround time (TAT) corresponding to the seller’s issue is identified based on comparison of the received seller’s issue with a similar type of prestored seller issue stored in an issue repository (125).
  • the seller issue resolution subsystem (130) Upon identification of the TAT by the seller issue analysis subsystem (120), one or more stakeholders associated with the seller issue are also identified by a seller issue resolution subsystem (130).
  • the one or more stakeholders may include the customer or the logistics partner. So, here, for the issue of the COD amount not ready with the customer, the stakeholder involved is customer (105) and the logistics partner (115).
  • the seller issue resolution subsystem (130) also resolves the determined seller issue within the identified turnaround time (TAT) by coordinating with the customer (105) using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the plurality of actionable parameters may include at least one of a status of an identified stakeholder, a code of an identified stakeholder, remark of an identified stakeholder or a combination thereof.
  • the predefined set of rules tries to verify the authenticity of the remark provided by the logistics partner (115) for resolution of the seller issue. For such verification, the seller issue resolution subsystem (130) first fetches the plurality of actionable parameters from a cloud server by using a Pull method.
  • the code provided by the logistics partner ‘A’ (115) is mapped with a prestored standard remark corresponding to the code.
  • the prestored standard remark corresponding to the standard remark is stored in a database.
  • the seller issue resolution subsystem (130) also identifies if there is any problem arising from the sellers’ end related to the delivery of the product to the customer (105). For example, if the seller has not informed the logistics partner (115) about initiation of the product.
  • the logistics partner ‘A’ (115) corresponding to the issue of the seller is identified and further the actionable insight is sent.
  • the actionable insight may be notified to the one or more identified stakeholders by an issue notification subsystem (140) via a plurality of notification means when breaching of the TAT corresponding to the one or more stakeholders is identified in real-time.
  • the plurality of notification means may include an automated call, a text message, a web-based message, an email and the like.
  • FIG. 3 illustrates a block diagram of a computer server in accordance with an embodiment of the present disclosure.
  • the server 200 includes processor(s) 230, and memory 210 operatively coupled to the bus 220.
  • the processor(s) 230 as used herein, means any type of computational circuit, such as, but not limited to, a microprocessor, a microcontroller, a complex instruction set computing microprocessor, a reduced instruction set computing microprocessor, a very long instruction word microprocessor, an explicitly parallel instruction computing microprocessor, a digital signal processor, or any other type of processing circuit, or a combination thereof.
  • the memory 210 includes a subsystem stored in the form of executable program which instructs the processor 230 to perform the method steps illustrated in FIG. 1.
  • the memory 210 has following subsystem: a seller issue receiving subsystem (110), a seller issue analysis subsystem (120) and a seller issue resolution subsystem (130).
  • the seller issue receiving subsystem (110) configured to receive one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller.
  • the seller issue analysis subsystem (120) is configured to determine a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique.
  • the seller issue analysis subsystem (120) is also configured to identify a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository.
  • the seller issue resolution subsystem (130) is configured to identify one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time (TAT).
  • the seller issue resolution subsystem (130) is also configured to resolve the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters.
  • the seller issue resolution subsystem (130) is also configured to generate one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached.
  • the bus (220) as used herein refers to be internal memory channels or computer network that is used to connect computer components and transfer data between them.
  • the bus (220) includes a serial bus or a parallel bus, wherein the serial bus transmit data in bit-serial format and the parallel bus transmit data across multiple wires.
  • the bus (220) as used herein, may include but not limited to, a system bus, an internal bus, an external bus, an expansion bus, a frontside bus, a backside bus and the like.
  • FIG. 4 is a flow chart representing the steps involved in a method to manage last mile product delivery related issues of sellers of FIG. 1 in accordance with the embodiment of the present disclosure.
  • the method (300) includes receiving, by a seller issue receiving subsystem, one or more seller issues associated with a product delivery in one or more formats via a user interface associated with a seller in step 310.
  • receiving the one or more seller issues associated with the product delivery in the one or more formats may include receiving the one or more seller issues which may include but not limited to, at least one of a fake attempt by a logistics partner, delivery percentage, urgent delivery, product return request, change of payment option from cash on delivery (COD) to prepaid option, address and contact number update, schedule parcel delivery, an incorrect product received by a customer, prepaid order delivered without acceptance by a customer, change request for cash on delivery (COD) amount, return to origin (RTO) wrong product delivered, self-collect, turnaround time (TAT) limit crossed for first attempt and reattempt or a combination thereof.
  • the method (300) also includes determining, by a seller issue analysis subsystem, a context of the one or more received seller issues upon recognition of a language of the one or more received seller issues by using a natural language processing technique in step 320.
  • the method (300) also includes identifying, by the seller issue analysis subsystem, a turnaround time (TAT) corresponding to one or more determined seller issues based on comparison of the one or more received seller issues with one or more prestored seller issues stored in a seller issue repository in step 330.
  • TAT turnaround time
  • identifying the TAT corresponding to the one or more determined seller issues based on the comparison of the one or more received seller issues with the one or more prestored seller issues may include identifying the TAT corresponding to the one or more determined seller issues by comparing a prestored TAT associated with one or more similar prestored seller issues.
  • the method (300) also includes identifying, by a seller issue resolution subsystem, one or more stakeholders corresponding to the one or more determined seller issues upon identification of the turnaround time (TAT) in step 340.
  • identifying the one or more stakeholders corresponding to the one or more determined seller issues may include identifying the one or more stakeholders which may include at least one of a logistics partner, a seller or a combination thereof.
  • the method (300) also includes resolving, by the seller issue resolution subsystem, the one or more determined seller issues within an identified turnaround time (TAT) by coordinating with the one or more identified stakeholders using a predefined set of issue resolution rules, wherein the predefined set of issue resolution rules includes one or more instructions considering a plurality of actionable parameters in step 350.
  • TAT identified turnaround time
  • resolving the one or more determined seller issues within the identified TAT by coordinating with the one or more identified stakeholders using the predefined set of issue resolution rules may include resolving the one or more determined seller issues using the predefined set of issue resolution rules which considers the plurality of actionable parameters such as at least one of a status of an identified stakeholder, a code of an identified stakeholder, remark of an identified stakeholder or a combination thereof.
  • the plurality of actionable parameters may include at least one of a status of an identified stakeholder, a code of an identified stakeholder, remark of an identified stakeholder or a combination thereof.
  • the method (300) also includes generating, by the seller issue resolution subsystem, one or more actionable insights for the one or more identified stakeholders to manage the one or more last mile product delivery issues of the sellers when the identified turnaround time (TAT) corresponding to the one or more identified stakeholders is breached in step 360.
  • generating the one or more actionable insights for the one or more identified stakeholders may include generating information which may be acted upon or utilised by the one or more identified stakeholders for better decision making in order to manage the last mile delivery process.
  • the method (300) further includes sending, by an issue notification subsystem, a notification of one or more generated actionable insights to the one or more identified stakeholders via a plurality of notification means when breaching of the identified turnaround time (TAT) corresponding to the one or more stakeholders is determined in real-time.
  • sending the notification of the one or more generated actionable insights may include sending the notification through an automated call, a text message, a web-based message, an email and the like.
  • Various embodiments of the present disclosure provides a system which improves the delivery ratio and reduces the chances of return to origin of the shipment.
  • the present disclosed system also identifies the correct stakeholder corresponding to the seller issues and helps in resolution of the issue within a predetermined TAT for making the management of the last mile delivery process faster and less error prone. Furthermore, the present disclosed system reduces cost of the system by avoiding the need for affording the manual assistance for collecting one or more seller issues and resolving such issues through manual intervention.
  • the present disclosed system is a centralized engine which make sure that results, alerts and actions are being achieved within a predefined interval of time for resolution of the issues.

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Abstract

L'invention concerne un système et un procédé destinés à gérer des problèmes de vendeur liés à la livraison de produits de dernier kilomètre. Le système comprend un sous-système de réception de problèmes de vendeur servant à recevoir un ou plusieurs problèmes de vendeur associés à une livraison de produit ; un sous-système d'analyse de problèmes de vendeur servant à déterminer un contexte desdits problèmes de vendeur reçus, à identifier un délai d'exécution (TAT) correspondant auxdits problèmes de vendeur déterminés ; un sous-système de résolution de problèmes de vendeur servant à identifier un ou plusieurs intervenants correspondant auxdits problèmes de vendeur déterminés, à résoudre lesdits problèmes de vendeur déterminés à l'intérieur d'un délai d'exécution (TAT) identifié en collaborant avec lesdits intervenants identifiés à l'aide d'un ensemble prédéfini de règles de résolution de problème, à générer un ou plusieurs aperçus exploitables pour que lesdits intervenants identifiés puissent gérer lesdits problèmes de livraison de produit de dernier kilomètre des vendeurs.
PCT/IB2021/052069 2020-03-12 2021-03-12 Système et procédé pour gérer des problèmes de vendeur liés à la livraison de produits de dernier kilomètre WO2021181346A1 (fr)

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Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030065625A1 (en) * 2001-10-01 2003-04-03 Walter Rosenbaum Overcoming null deliveries
EP2620900A2 (fr) * 2005-04-18 2013-07-31 United Parcel Service Of America, Inc. Systèmes et procédés de mise à jour dynamique d'un plan de répartition

Patent Citations (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030065625A1 (en) * 2001-10-01 2003-04-03 Walter Rosenbaum Overcoming null deliveries
EP2620900A2 (fr) * 2005-04-18 2013-07-31 United Parcel Service Of America, Inc. Systèmes et procédés de mise à jour dynamique d'un plan de répartition

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