WO2021156809A1 - Procédé et système de gestion de dispositif - Google Patents

Procédé et système de gestion de dispositif Download PDF

Info

Publication number
WO2021156809A1
WO2021156809A1 PCT/IB2021/050946 IB2021050946W WO2021156809A1 WO 2021156809 A1 WO2021156809 A1 WO 2021156809A1 IB 2021050946 W IB2021050946 W IB 2021050946W WO 2021156809 A1 WO2021156809 A1 WO 2021156809A1
Authority
WO
WIPO (PCT)
Prior art keywords
surveillance
data
user
monitoring system
monitoring
Prior art date
Application number
PCT/IB2021/050946
Other languages
English (en)
Inventor
Mohd Ilyas ZARGAR
Original Assignee
Aditya Infotech Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Aditya Infotech Limited filed Critical Aditya Infotech Limited
Publication of WO2021156809A1 publication Critical patent/WO2021156809A1/fr

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0706—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment
    • G06F11/0736—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation the processing taking place on a specific hardware platform or in a specific software environment in functional embedded systems, i.e. in a data processing system designed as a combination of hardware and software dedicated to performing a certain function
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/07—Responding to the occurrence of a fault, e.g. fault tolerance
    • G06F11/0703—Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
    • G06F11/0751—Error or fault detection not based on redundancy
    • G06F11/0754—Error or fault detection not based on redundancy by exceeding limits
    • G06F11/0757—Error or fault detection not based on redundancy by exceeding limits by exceeding a time limit, i.e. time-out, e.g. watchdogs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3003—Monitoring arrangements specially adapted to the computing system or computing system component being monitored
    • G06F11/3013—Monitoring arrangements specially adapted to the computing system or computing system component being monitored where the computing system is an embedded system, i.e. a combination of hardware and software dedicated to perform a certain function in mobile devices, printers, automotive or aircraft systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3055—Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B13/00—Burglar, theft or intruder alarms
    • G08B13/18—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength
    • G08B13/189—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems
    • G08B13/194—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems using image scanning and comparing systems
    • G08B13/196—Actuation by interference with heat, light, or radiation of shorter wavelength; Actuation by intruding sources of heat, light, or radiation of shorter wavelength using passive radiation detection systems using image scanning and comparing systems using television cameras
    • G08B13/19665—Details related to the storage of video surveillance data
    • G08B13/19671—Addition of non-video data, i.e. metadata, to video stream
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B21/00—Alarms responsive to a single specified undesired or abnormal condition and not otherwise provided for
    • G08B21/02—Alarms for ensuring the safety of persons
    • G08B21/04—Alarms for ensuring the safety of persons responsive to non-activity, e.g. of elderly persons
    • G08B21/0438—Sensor means for detecting
    • G08B21/0476—Cameras to detect unsafe condition, e.g. video cameras
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/20—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management or administration of healthcare resources or facilities, e.g. managing hospital staff or surgery rooms
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/40—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the management of medical equipment or devices, e.g. scheduling maintenance or upgrades
    • G—PHYSICS
    • G16—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR SPECIFIC APPLICATION FIELDS
    • G16H—HEALTHCARE INFORMATICS, i.e. INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR THE HANDLING OR PROCESSING OF MEDICAL OR HEALTHCARE DATA
    • G16H40/00—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices
    • G16H40/60—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices
    • G16H40/67—ICT specially adapted for the management or administration of healthcare resources or facilities; ICT specially adapted for the management or operation of medical equipment or devices for the operation of medical equipment or devices for remote operation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00—Network arrangements or protocols for supporting network services or applications
    • H04L67/50—Network services
    • H04L67/55—Push-based network services

Definitions

  • the present invention relates to methods and systems for device health management and more particularly to method and system for surveillance device health management.
  • US2018/0114070 discloses a method to detect surveillance camera status by sequentially comparing each of the plurality of captured video frames with a reference video frame, thereby facilitating a maintenance procedure to be performed on the surveillance camera to remove one of the plurality of abnormal properties.
  • the use of video feed of camera requires huge amount of bandwidth at both server and client end.
  • US2004/0155757 discloses apparatus for monitoring operation of a security camera on a powerline network by receiving a monitoring signal from a surveillance camera coupled to said powerline network, and a computer configured for processing said monitoring signal, determining a status of said surveillance camera based on said processing.
  • the method transmits video information over a powerline network, including the steps of detecting a signal from a security camera over a powerline network at predetermined intervals.
  • IP address along with the username and password of the devices to fetch the health information or alive status of devices. This increases the security threat to the devices by making both the IP address and passwords public.
  • the main aspect of the present invention is a monitoring system for surveillance devices.
  • the system receives signal from the surveillance device at regular intervals and provides real-time status of the said devices to the customer or user through a website portal as well as a mobile application.
  • Another aspect of the present invention provides a plurality of surveillance devices, a health management sever, receiving signals from the plurality of surveillance devices at regular intervals, determining abnormalities in the signals, notifying the user and a system integrator, and allocating an agent to resolve the abnormality in the surveillance device.
  • the primary objective of the present invention is to provide a monitoring system for checking health, failure, malfunction or other events occurring in surveillance devices.
  • Yet another objective of the present invention is to provide real time notification to the customer through applications including but not limited to website portal, Android and IOS mobile application etc. [0012] Yet another objective of the present invention is to use minimal bandwidth while transmitting information from surveillance device to the monitoring system.
  • Yet another objective of the present invention is to utilize device numbers instead of IP address of surveillance devices for identification and communication.
  • FIG. 1 is a block diagram that illustrates a surveillance device monitoring system.
  • FIG. 2 is a block diagram that illustrates a monitoring method for surveillance devices.
  • Fig. 1 illustrates a schematic block diagram of the present invention.
  • the system (100) includes a plurality of surveillance devices (102) for monitoring a public or personal premise.
  • the surveillance devices (102) communicate with a health management server (104) at periodic intervals providing requisite surveillance information to the user on web portal or mobile application.
  • the health management system (104) may include a data storage device (106) for storing (meta data).
  • the data storage device (106) may be a database connected to the server (104). Alternatively, the data storage device (106) may be included within the surveillance device (102).
  • the surveillance devices send meta data at regular intervals to the health management server (104).
  • the surveillance devices (102) are wirelessly communicated with the server (104). More specifically, the surveillance devices (102) may communicate via internet with the server (104).
  • the meta data may include surveillance device (102) information or status.
  • the data may include surveillance device health information only.
  • the user interface (108) include a website or a web portal, which can be accessed via a television or a computer.
  • the user interface (108) may be a mobile application.
  • the device starts sharing data with the server.
  • the server receives signals/alert status from devices at regular intervals.
  • the surveillance device (102) sends the data after an interval of 30 seconds.
  • the surveillance device (102) may also send its complete working status to the server.
  • the surveillance device (102) may send the complete status after an interval of 5 minutes.
  • the server (104) may further save the data in a data storage device (106) for future reference.
  • the monitoring system (100) utilizes serial number of the surveillance devices (102) for identification instead of IP address of the device. This makes the system more secure as the surveillance device (102) identity remains confidential.
  • the server sends notification (110) to the user in case of any deviation in the signal received from the device.
  • the system (100) also provide facility where user will get signals/alert notification for the event or abnormalities or issue on e-mail address (112), mobile application (114), or web portal (116). And after getting these notifications, a ticket is raised for each issue or abnormalities or failure by user, occurred at the camera device end. The current progress of the raised tickets can be tracked through web portal (116) or mobile application (114). Simultaneously, the system integrator and his agent will also get notification for the raised tickets for corrective action.
  • the surveillance device (102) may be a close-circuit television camera.
  • the camera may be affixed in an enclosed space.
  • the surveillance device may be affixed outdoors.
  • the camera may be worn by a person.
  • a user receives real-time alerts or notifications on surveillance device health or status via a website or user portal or mobile application.
  • the system may send notification to the user a text message.
  • the user may receive an e-mail from the system.
  • the user may receive an alarm or an alert on his mobile phone.
  • FIG. 2 illustrates a schematic block diagram of monitoring method (200) providing a plurality of surveillance devices (202) and a health management server (206).
  • the surveillance devices (202) transmitting data at regular intervals at step 204.
  • the health management server (206) receiving the transmitted data at step 208 and analyzing the data at step 210.
  • the method notifies the user and system integrator at step 212 regarding any discrepancy in the signal via a user interface, push notifications or email.
  • the method raises a ticket automatically for each discrepancy and assigns an agent at step 216 for resolution of the said discrepancy.
  • the method includes storing the observed discrepancies for a surveillance device in a data storage device.
  • the monitoring method (200) may automatically register a complaint or raise a ticket and allocate an agent for resolving the same.
  • the user may track the current progress of the generated tickets through the mobile application or web portal. If the agent is unable to or fails to resolve the ticket (212) for the issues or abnormalities or problems (208) in a defined time period, then the ticket (212) will be automatically escalated to the next level. Also, the ticket only gets closed once the user gives confirmation through his account that the ticket is closed.
  • the device may be added in user portal by generating a secure password, which is entered in the device interface to connect the device and the server.

Landscapes

  • Engineering & Computer Science (AREA)
  • Health & Medical Sciences (AREA)
  • Theoretical Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Business, Economics & Management (AREA)
  • Biomedical Technology (AREA)
  • General Business, Economics & Management (AREA)
  • General Health & Medical Sciences (AREA)
  • Multimedia (AREA)
  • Quality & Reliability (AREA)
  • General Engineering & Computer Science (AREA)
  • Epidemiology (AREA)
  • Medical Informatics (AREA)
  • Primary Health Care (AREA)
  • Public Health (AREA)
  • Computing Systems (AREA)
  • Signal Processing (AREA)
  • Mathematical Physics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Library & Information Science (AREA)
  • Gerontology & Geriatric Medicine (AREA)
  • Emergency Management (AREA)
  • Alarm Systems (AREA)

Abstract

Système de gestion de dispositif (100) et procédé qui fournit une installation pour surveiller l'état, la défaillance, le dysfonctionnement ou d'autres événements se produisant dans des dispositifs de surveillance (102) en fournissant une notification en temps réel au client ou à l'utilisateur par l'intermédiaire d'un portail de site Web (108) et d'une application mobile Android et IOS (114). Les dispositifs de surveillance (102) transmettent plus précisément des données ou des signaux à intervalles réguliers à un serveur de gestion de santé (104). Lors de la réception d'un signal anormal provenant du dispositif de surveillance (102), le système (100) notifie un utilisateur conjointement avec un intégrateur système ou un agent de service à des fins de résolution.
PCT/IB2021/050946 2020-02-07 2021-02-05 Procédé et système de gestion de dispositif WO2021156809A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
IN202011005511 2020-02-07
IN202011005511 2020-02-07

Publications (1)

Publication Number Publication Date
WO2021156809A1 true WO2021156809A1 (fr) 2021-08-12

Family

ID=77199772

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/IB2021/050946 WO2021156809A1 (fr) 2020-02-07 2021-02-05 Procédé et système de gestion de dispositif

Country Status (1)

Country Link
WO (1) WO2021156809A1 (fr)

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060181406A1 (en) * 1998-06-22 2006-08-17 Statsignal Systems, Inc. System and method for monitoring and controlling remote devices
US20070035627A1 (en) * 2005-08-11 2007-02-15 Cleary Geoffrey A Methods and apparatus for providing fault tolerance in a surveillance system
US20070126869A1 (en) * 2005-12-06 2007-06-07 March Networks Corporation System and method for automatic camera health monitoring
WO2011096924A1 (fr) * 2010-02-04 2011-08-11 Research In Motion Limited Procédé d'envoi d'informations
US20130190095A1 (en) * 2008-11-18 2013-07-25 Spielo International ULC Faults and Performance Issue Prediction

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060181406A1 (en) * 1998-06-22 2006-08-17 Statsignal Systems, Inc. System and method for monitoring and controlling remote devices
US20070035627A1 (en) * 2005-08-11 2007-02-15 Cleary Geoffrey A Methods and apparatus for providing fault tolerance in a surveillance system
US20070126869A1 (en) * 2005-12-06 2007-06-07 March Networks Corporation System and method for automatic camera health monitoring
US20130190095A1 (en) * 2008-11-18 2013-07-25 Spielo International ULC Faults and Performance Issue Prediction
WO2011096924A1 (fr) * 2010-02-04 2011-08-11 Research In Motion Limited Procédé d'envoi d'informations

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